We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78413
Adam
Job Details: 08/02/2021
Spoke with customer upon arrival stating there was a call back because the unit was still not working correctly. Customer states that mustve been a mistake theres no issues with the unit after initial repair. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78244
Zachary
Job Details: 07/30/2021
"Checked dryer, was not getting heat or counting down when turned on. Checked outlet. L1 was OL, L2 had 120v. Found breaker and circulated power. L1 was noticeably tripped and they are on old fuses. Checked dryer vent and it was clear. Checked dryer and it is working as designed, no other issues were found. Recommended getting a licensed electrician if issues persist."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/30/2021
"I called Bruce, Senior Technician at Whirlpool for a third opinion on the freezer drawer design. He validated that this is as designed. SR# 7731268213. I replaced the missing grille and attached the screws. I provided SR# to our customer.; ordrng 1 WPW10534155 (Grille)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT5198ZDM06
Near Converse, TX 78109
Zachary
Job Details: 07/30/2021
"Checked refrigerator, found top gasket of RC coming off and bottom part of gasket for FC coming off. Reinstalled gaskets properly. Checked freezer and it is packed to the brim. Let customer know that this style evaporator needs a little room to breath so it can distribute air properly. Noise came from freezer evaporator that has frozen up to where fan was hitting ice since warm air had been flowing freely into FC. Defrost cycles will eliminate ice since seal it is now sealed properly. Refrigerator is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Converse, TX 78109
Zachary
Job Details: 07/30/2021
There was some confusion since whirlpool dispatched us without mod#&ser#. There is history with this refrigerator as follows. Talked to DH who has installed 2 compressors on this unit and it is more than likely that we have a leak in the evaporator. Ordering evaporator which is in stock and requesting soonest availability. Customer was attempting record conversation between me and her husband and when I was calling senior tech DH to discuss further action to resolve issues. Felt uncomfortable about the situation so I went to van to sort out the confusion. Went back and let him know talked to DH and we will be back as soon as possible with part.; ordrng 1 W11407409 (Evaporator)
We serviced a
UNKNOWN RANGE
Model WFE540H0ES0
Near Converse, TX 78109
Zachary
Job Details: 07/30/2021
"Checked range, customer said there was a loud pop and something caught fire in back left of oven. Checked hidden bake element and it was compromised in back left of unit. Ordering bake element to resolve issue. Tested everything else on range and all checked good.; ordrng 1 W10779716 (Bake element)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Zachary
Job Details: 07/30/2021
"Checked range, complaint is FR burner is not igniting. Replaced burner head, no change followed cord to power junction taking off top and rear panel and it was not plugged in. Secured jumper wire properly. Put back together and tested range. No other issues or errors found. Range is now working as designed."
We serviced a
MAYTAG DRYER
Model WED5620HW0
Near San Antonio, TX 78222
Chris S.
Job Details: 07/30/2021
Replaced dryer repair kit tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78239
Zachary
Job Details: 07/30/2021
"Checked washer, found faulty actuator popped off splutch. Reinstalled, calibrated and tested washer for customer to use in the meantime. No other issues or error codes found. Actuator is already on order, will need to be scheduled when available.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near China Grove, TX 78263
Chris S.
Job Details: 07/30/2021
Customer stated washer turns on but cant pick a cycle and when you try to power off it doesnt shut off unless you unplug it from the wall. Tried to put it in diagnostics and wouldnt go. Ordering control board and UI board. Parts are out of stock.; ordrng 1 W11519742 (Control board) and 1 W11561182 (UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78222
Chris S.
Job Details: 07/30/2021
Customer stated that icemaker wasnt working. Found issue to be faulty icemaker and when I put it in diagnostics I could get it to work but then control would flicker and exit out of diagnostics. Ordering control board as well.; ordrng 1 W10804160 (cntrl-elec)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DS00
Near La Vernia, TX 78121
Chris S.
Job Details: 07/30/2021
Called customer to let them know my eta and to see if it was same issue as before because I dont have part to fix issue it it was the same one. Customer confirmed that it was the same issue as before witch is stuck button on UI board. Told customer I would need to order UI and they would have to pay for the board it out of warranty. Gave her the price of UI 1091.44. She was upset that we didnt have part already with us and that she has to pay for it. Husband wanted to just buy new unit but wife didnt and the were arguing in the back ground. Husband was being very understanding and then wife grabbed phone started being very irate and yelling at me on the phone. She said she wanted to talk to someone above me and hung up. Also jennair was supposed to help them connect their oven to the WiFi but she said she never had anyone call from jennair to help so she was upset about that as well. UI W11087468; ordrng 1 W11087468 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Adkins, TX 78101
Chris S.
Job Details: 07/30/2021
Customer stated that icemaker works intermittently. And the ice off light turns on by its self. Ordering UI and control board need authorization. UI is out of stock.; rqstng P&A on 1 W11043763 (cntrl-elec) and 1 W11542754 (UI)
We serviced a
SAMSUNG WASHER
Model WF45M5500AP/A5
Near Pleasanton, TX 78064
Chris S.
Job Details: 07/30/2021
Customer stated that washer was making popping noise. Found noise coming from motor. And manufacture doesnt make this part anymore . Told customer and they gonna get their warranty people to switch washer out .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near San Antonio, TX 78247
Zachary
Job Details: 07/30/2021
"Arrived at home and checked refrigerator, it seemed to be cooling as designed. Customer complaint is that it gets warmer every so often. Attempted to explain how defrost cycles work. Customer is using a thermometer. Called tech line and talked, Joel SR# 7731378740 he described the inaccuracy of a household thermometer and how it does not reflect accurate cabin temperature, we ran through diagnostics since I was unable the first time I came out. All tests passed. Refrigerator is working as designed per tech line. Attempted to do what I believe a really good job at explaining what was discussed with tech line to customer, but customer interrupted and started to raise voice and almost to the point of screaming. I felt threatened and basically backed into a corner. Had to exit home and tell customer I could not help them any further and he agreed. Attempted to give customer escalation number but being irate he did not want it. Left home and gave AE a heads up. Called partner team and spoke to Faith file# 7730996269, all should be documented with no other issues. Refrigerator is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78221
Chris S.
Job Details: 07/30/2021
Customer stated that washer was making loud noise. Found issue to be suspension and basket. Ordering basket and part is out of stock. ; ordrng 1 W10752719 (basket)
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near San Antonio, TX 78217
Jim G.
Job Details: 07/30/2021
Replaced cooktop. Issue rsolved
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 07/30/2021
Customer stated right front and center burner not igniting properly and when it did ignite flames were off. Found to be caused by the the burner caps were switched. Set burner caps to proper positions. Educated customer on proper use and cleaning of unit. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78232
Zachary
Job Details: 07/30/2021
"Replaced faulty actuator. Also, balanced washer. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78220
Chris S.
Job Details: 07/30/2021
Customer stated that washer still having issue. Found issue to be faulty control board. Replaced control board tested unit everything working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42FTX04
Near San Antonio, TX 78256
Douglas H.
Job Details: 07/30/2021
Customer stated that unit warms up and then cools back down. Ran unit through diagnostics. Only issue found was condenser fan not functioning properly. Not holding steady speed. customer wanted to think about repair. rqstng P&A on 1 W10854034 (motor-cond)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/30/2021
Unit ice production intermittent. Found that the ice maker tray broke. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. If issue persists then the next step would be the freezer door assembly LW11202404 and ice maker W10873791.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS5
Near San Antonio, TX 78233
Jesus C.
Job Details: 07/30/2021
Ran 3 minute cycle twice. Heated up both times. Called tech line. Found airflow restricted going out. Found panels on microwave not cut out. Removed exhaust panels from unit. Now venting properly. No further issues. Tested to complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF268ABRS
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/30/2021
"I checked the light bulb for continuity with my multimeter and it is sound. I removed the control panel to see if there were any connections I failed to secure on the control, they were all securely connected. There wiring diagram on the back panel of the unit was so small that I could not make out the connections even with a blown up picture. I contacted Issac, Senior Technician at Samsung. He was able to zero me in on the red CN71 connector for the Freezer light, the. I had a failed call. I checked the voltage from the control and found that we were not receiving the 120 VAC at the. Intros. The one we replaced was defective. I replaced it with the new one provided and the freezer light came on. Our customers original complaint was for drain line issue. Although the collected water has not frozen up since my last visit there is still standing water in the bottom of the refrigerator section. I pulled off the one drain in the back compartment and cleared the tube and probed through with my weed eater wire. This drain appears to go to the bottom freezer section. The problem however, appears to be drainage from the refrigerator down to the freezer. I cannot determine how this works on this unit. I called DH and from his formation this sounds like a single evaporator drain system. We might have a collapsed drain somewhere in the cabinet. Ill need to secure better service manual information to locate the drain to determine the blockage as well as weather or not we have a. OL lapsed drain in the cabinetry. I will need supervisor help and I will reach out to my resources. I vacuumed out and soaked up the current water for now. Temperatures in both sections are fine.; O-emld tckt"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Leon Valley, TX 78238
Colton B.
Job Details: 07/30/2021
Customer said not drying. Checked wall outlet and found plug sitting loose and vibration from dryer caused to come lose. Customer is going to call electrician for wall outlet
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HPF
Near San Antonio, TX 78230
Jim G.
Job Details: 07/30/2021
Ive defrosted unit and will replace the defrost thermostat. ; ordrng 1 WP67003426 (Defrost Thermostat)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78230
Jim G.
Job Details: 07/30/2021
Ive verified a visibly failed damaged heater. ; ordrng 1 W10518394 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WFW9600TW01
Near San Antonio, TX 78258
Jim G.
Job Details: 07/30/2021
There were no signs of damage or burning. I was able to run a complete diagnostic service test. Unit performed properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78254
Jim G.
Job Details: 07/30/2021
Replaced all parts. Issue resolved. ; schdld next appmnt for 8/18 WED !
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
Jesus C.
Job Details: 07/30/2021
Tested unit. Actuator disconnected from cam assembly. Will need to replace actuator. ; schdld next appmnt for 8/9 MON !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/30/2021
Tested unit. Bad wash motor. Replaced sump assembly. No issues during testing. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model n/a
Near San Antonio, TX 78215
Jesus C.
Job Details: 07/30/2021
Complaint is unit not cooling properly in fresh food section. Unit sitting at 43 in fresh food and 0 in freezer. Tested unit. Temp sensor sensors good. Fans are good. Good frost patterns. Called tech line. Suggest replacing Main Gemini control. Gave estimate for repairs. Repairs approved by Pete. Ordering control. ; ordrng 1 WPW10200659 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HB1
Near Von Ormy, TX 78073
Jesus C.
Job Details: 07/30/2021
Tested unit. Control not responding. Will need new control. ; ordrng 1 W11528237 (Control)
We serviced a
AMANA RANGE
Model n/a
Near San Antonio, TX 78250
Colton B.
Job Details: 07/30/2021
Issue was that oven takes forever to heat. Found control not sending voltage to the bake element. Control has been discontinued.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Helotes, TX 78023
Colton B.
Job Details: 07/30/2021
"Issue was a damaged unit delivered. Ordering new cooktop and the parts required to install the blower with a new blower. Parts out of stock, will call customer when they get in ; ordrng 1 W10921431 (Blower kit) and 1 W11129407 (Fqn scroll) and 1 W11190818 (Installation kit) and 1 W10813359 (Cooktop)"
We serviced a
KENMORE WASHER
Model n/a
Near Helotes, TX 78023
Colton B.
Job Details: 07/30/2021
"Replaced PCB assembly, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/30/2021
Our customer is having a problem with water dispense. I found that the solenoid on the dual water valve has one side open line and the other is at 188 ohms. There are no attainable specifications. Because of the open line the valve will need to be changed. Part ordered.; ordrng 1 WPW10179146 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78212
Shawn W.
Job Details: 07/30/2021
"Our customer is having problems with the oven getting hot enough to cook. Our customer is a professional chef and has determined that it is off by 30 degrees F to low. I noticed that the bottom rack has aluminum foil on it. Our customer is using a dual thermometer to monitor temperatures. Our customer had been cooking so the oven was left at 400 degrees F in the oven. I checked it with my thermometer and it read 400 degrees F. I showed our customer the section of the owners manual that refers to aluminum foil on page 10: For best cooking results, do not cover entire oven rack with foil because air must be able to move freely. We agreed to remove it and see how the cooking performance improves. If it does not improve to her satisfaction I showed her in the owners manual about making temperature adjustments on page 9. Customer install and instruct"
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS05
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/30/2021
"Our customer had concerns about the bottom drawer below the double oven getting to hot whEn either or the top or bottom oven is being used. The drawer has metal pans in it and they get hot. I explained to our customer that the venting system for the bottom oven is below in front and that this is by design and that there is nothing g I can do to correct this. In cabinet ovens do not typically use a downdraft system and that the venting has to go somewhere. On this model there is also a vent on the top of the top oven between the console and the oven. I called Whirlpool Tech Line and spoke with a Senior Technician. He validated my conclusion and instructed me to point out the venting information on page 11 of the owners manual, he had me place paper or a dollar bill between the door and door locks of both ovens to make sure they did not move. He had me endure there was not a false bottom on the floor of the cabinetry. There is no false front. This unit is functioning as designed. I explained again to our customer that this venting is by design and that I have had other Senior Technicians from Whirlpool suggest that when there is a drawer underneath to try and not put metal item in the drawer as wel as soft items that could melt. SR#7731379086. I provided the SR# to our customer. Customer install and instruct."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/30/2021
"I called Bruce, Senior Technician at Whirlpool for a third opinion on the freezer drawer design. He validated that this is as designed. SR# 7731268213. I replaced the missing grille and attached the screws. I provided SR# to our customer.; ordrng 1 WPW10534155 (Grille)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/30/2021
"Our customer is experiencing good water flow but there is a slight spray to the left as you look from the front. I called DH to see if there was anything I. Old do about this and if this is normal. He told me that it is mostly normal and that I. Oils remove the UI to gain access and see if there was anything off about the water line. I removed the UI and found nothing off about the water line. I reset it a couple times to see if that would help and probed the inside of the line to see if there were any noticeable burrs. Nothing really improved the flow. I called Senior Technician JR from Whirlpool and he e planned that this is generally normal but that we. Old check the water pressure, back off the homes water valve or replace the water line with no real guarantees. I have ordered the water line and will return to the home to see if we can make this more acceptable for our customer. I did explain to him that I would do my best but that it is hard to change design. I called our customer back with our plan of action but he informed me that he had backed off the water pressure and it seems to be flowing better. He would like to take the wait and see approach and will call in another service request if he is not satisfied."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Corpus Christi, TX 78411
John L.
Job Details: 07/30/2021
Inspected unit camera noise is coming from icemaker. When motor and icemaker powers on to twist tray Motor in icemaker whines. Will need to replace icemaker to resolve this issue.; ordrng 1 W11284458 (icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kenedy, TX 78119
Jim
Job Details: 07/30/2021
"Customer states that dishwasher door is not closing properly. Remove lower guard, reconfigure, and test. Door opens good and quiet. No parts, no further action needed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Victoria, TX 77904
Michael
Job Details: 07/30/2021
undefined; ordrng 1 W10642989 (Motor)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Victoria, TX 77901
Michael
Job Details: 07/30/2021
"The customer said they have had issues with the UI since they bought it, it freezes up and unable to make selections and sometimes goes through the selections rapidly without doing anything to it. They have unplugged it several times and plugged it back in to reboot it, works for a little while and goes back to the same thing. At this time it is powering on properly, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes. Going by what the customer is saying, confirmed to go ahead and replace the UI, please reschedule when the part comes in ; snapped 2 QuickPics"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Victoria, TX 77901
Michael
Job Details: 07/30/2021
"Spin cycle not finishing and clothes are still wet per customer. F7E6 motor fault, cleared error code, looked underneath and and found the actuator had popped out of the slider, actuator needs to be replaced. Ordered part, please reschedule when the part comes in ; snapped 2 QuickPics"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78418
Adam
Job Details: 07/30/2021
I unboxed component in front of customer to inspect for damage before disassembling the unit. Sure enough the top right corner of the inner panel has a large crease from being bent during shipping. I did ask the customer if he would be satisfied if I could bend the part back into the correct shape and he was willing to try but unfortunately the crease was too large or deep and would have left large gap between inner and outer door once installed. Re-order inner door to resolve issue; ordrng 1 W11098822 (Inner door) and 1 W11163967 (Door seal)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Victoria, TX 77905
Michael
Job Details: 07/30/2021
"Wont complete the wash cycle and sometimes wont lock. The lid is cracked on the left hinge causing the lid to lift up.F3E2 inlet water temperature fault, F0E3 over load, F7E9 locked rotor, F0E4 spin limited by water temperature, F2E1 UI stuck button, F6E2 UI communication error, UI cant hear the ACU, cleared error codes and tested the UI, no stuck keys. Calibrated and performed a diagnostics test completed with no issues or error codes. I believe the broken lid is causing the issue, the UI is communicating and the appliance is working normal. Ordered the lid, please schedule when the part comes in. ; snapped 1 QuickPics"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Corpus Christi, TX 78411
John L.
Job Details: 07/30/2021
"Installed new icemaker, issue has been resolved."
We serviced a
WHIRLPOOL ICEMAKER
Model EB2SHKXVQ00
Near Corpus Christi, TX 78411
John L.
Job Details: 07/30/2021
"Installed new icemaker, icemaker functions and issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHTXTS00
Near Port Aransas, TX 78373
John L.
Job Details: 07/30/2021
"#0822 inspected unit, unit is currently functioning. Customer explained that issue was intermittent, unit will turn off and stop cooling and after a few days will regain function and work as normal for some time until it goes out again. Will order a control board and start device to resolve issues with this unit.; ordrng 1 67006740 (cntrl-elec) and 1 8208368 (start-dev) and 1 8171210 (start-dev)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Ingleside, TX 78362
John L.
Job Details: 07/30/2021
"Inspected unit, found unit to have Freon leak at evaporator. Was able to locate leak using UV light. Will need to replace evaporator as well as compressor As compressor is starting to seize. Will order compressor and evaporator to resolve issue on this unit; ordrng 1 W10574283 (evaporator) and 1 W10775170 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Ingleside, TX 78362
John L.
Job Details: 07/30/2021
"Inspected unit, found new compressor which was installed has seized up. Compressor pulling high amperage and compressor is extremely hot, reading a temperature of 130. Attempted to unlock compressor to get it to run until new compressor can be ordered and installed. Compressor would not unlock, will order new compressor to resolve issue.; ordrng 1 W11480426 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78411
Adam
Job Details: 07/30/2021
Install both right and left hand rails to freezer compartment tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Corpus Christi, TX 78413
Adam
Job Details: 07/30/2021
Did not receive drain pump on return visit. Install components tested unit issue resolved.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bishop, TX 78343
Adam
Job Details: 07/30/2021
Customer complaint of unit not always filling or completing cycle. No error codes on the unit all major functions work. Unable to duplicate customer complaint. Replace control board and water valve resolve issue; ordrng 1 W10843663 (Water valve) and 1 W11298486 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Corpus Christi, TX 78414
Jim
Job Details: 07/30/2021
"Customer states that dishwasher is not drying dishes at all. Run diagnostics, no faults found. No prior faults. Contact TechLine, speak to Leon(SR7731384782). Leon suggested contacting Customer Service for Kitchen Aid. No faults, no parts to replace."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Corpus Christi, TX 78414
Jim
Job Details: 07/30/2021
"Customer states that refrigerator is not cooling, since he replaced filter. Check filter, ok. At first, neither condenser fan or evaporator fan was running. Unplug, and reset system., condenser fan came on. Still no evaporator fan. Replace evaporator fan. Customer agrees to the repair. Please call customer when part arrives.; rqstng P&A on 1 WP2315549 (Motor, fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Rockport, TX 78382
John L.
Job Details: 07/30/2021
"Spoke with customer, customer filled me in with what had happened to unit and issues that occurred. By customer description most likely control issue, ran tests to check components. Found compressor pulling normal amperage and wattage. Will order and replace control to resolve issue.; ordrng 1 W10503278 (control board)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Victoria, TX 77905
Jim
Job Details: 07/30/2021
"Install actuator, calibrate and test. Washer working as designed."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78261
Jim G.
Job Details: 07/29/2021
Ive verified that there is a frost build up on the freezer evaporator. Thermistor is needed. ; ordrng 1 W11249952 (Fan Assembly)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Schertz, TX 78154
Chris S.
Job Details: 07/29/2021
Customer stated oven panel acting weird. Got UI not communicating to control board error code. Ordering UI board.part is out of stock.; ordrng 1 W11296171 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/29/2021
Replaced ice container. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 07/29/2021
The resistance in the heating element is 30 ohms. HeTing element is within specifications. I uninstalled the unit from the cabinet. Replaced control and panel UI. Ran calibration. This unit is now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/29/2021
Our customer was concerned about water dripping from water dispense and ice chute. She was also concerned about replacing the water filter. The unit is functioning as designed and we went over how these features functioned in the design limitations. We went over installing water filter and resetting the indicator light. Customer install and instruct.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HB4
Near San Antonio, TX 78226
Jesus C.
Job Details: 07/29/2021
Noise from turntable Food buildup on rollers and glass. Cleared buildup. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78254
Colton B.
Job Details: 07/29/2021
"Icemaker not finding home position, causing a leak. Ordering new ice maker to resolve issue. ; ordrng 1 W10873791 (Icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/29/2021
Current Amp draw (~0.60A) of the compressor revealed a likely leak. I was able to spot a couple of likely spots in the compressor cavity. No frost pattern on evaporator. ; schdld next appmnt for 8/4 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Cibolo, TX 78108
Zachary
Job Details: 07/29/2021
"Checked refrigerator and customer had unit unplugged and defrosted already. Noticed a lot of water in drain pan and from everything I can tell testing unit when powering back on service pointer W11376817A- refrigerator compartment ice clog, is more than likely our issue with the refrigerator. Serial Numbers: K600-K750S ordrng 1 W11389712 (Control board) and 1 W10889841 (RC Evap cover assembly)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Cibolo, TX 78108
Zachary
Job Details: 07/29/2021
"Replaced control board and tested. Still getting F6E2, ordering control UI to resolve issue. Customer wants as soon as possible when part comes in. I force scheduled for Wednesday but will come out before then if part comes in time. ordrng 1 W11135391 (UI console)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Schertz, TX 78154
Zachary
Job Details: 07/29/2021
"Replaced faulty actuator. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near San Antonio, TX 78239
Zachary
Job Details: 07/29/2021
"Checked dishwasher found error code F8E4 - float switch open. This design has float switch underneath dishwasher. Checked tray and found it had water in it. Supply line going to inlet valve was on a very slow drip. It being a copper line. Tightened line better and no more drip. Dumped tray, reinstalled float and tested washer, no other issues or error codes found. Dishwasher is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near San Antonio, TX 78204
Jesus C.
Job Details: 07/29/2021
Tested unit. Not defrosting. Found issue caused by bad control and defrost sensor.Customer will contact if they want to continue repairs. Wants 16th for return visit. ; ordrng 1 W11260592 (Harness)
We serviced a
FRGIDAIRE REFRIGERATOR
Model n/a
Near San Antonio, TX 78223
Jesus C.
Job Details: 07/29/2021
Installed new baffle. No further issues. . Job complete.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS02
Near Kerrville, TX 78028
Colton B.
Job Details: 07/29/2021
New control didnt work. Called techline again. Ordering other control and door wire harness. Will call customer when part comes in. ; ordrng 1 W11132989 (Wire harness) and 1 W10801665 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH2
Near Kerrville, TX 78028
Colton B.
Job Details: 07/29/2021
"Issue is rusted and falling apart racks. Ordering top rack, but bottom rack is showing to be discontinued. Called partner team who said they will let EXparts know. They will send it to us if they can find it if not hey will call customer. Rescheduling for August 10th. ; ordrng 1 W11501779 (Upper rack)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78237
Jesus C.
Job Details: 07/29/2021
Complaint is unit will intermittently shutoff and not power on. Tested unit. Found bad control. Replaced control. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model M1TXEGMYW01
Near Spring Branch, TX 78070
Shawn W.
Job Details: 07/29/2021
The refrigerator was warm and the freezer was fine. I found that the evaporator fan had an open line. I replaced with a new one. Unit is now fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/29/2021
I removed the bad shifter and installed the re-engineered design. Ran calibration and isolated the agitate and spin in. annual test mode. Unit is now fully operational.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78207
Jesus C.
Job Details: 07/29/2021
Tested unit. Found actuator not shifting. Replaced actuator. No further issues. Tested to complete. ; pckd up 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/29/2021
Tested unit. F0e1 error code. Bad control. Replaced control. No issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near San Antonio, TX 78218
Zachary
Job Details: 07/29/2021
"Checked refrigerator chest freezer and it had been iced up due to someone not closing all the way and allowing warm humid air in. Customer wanted me to completely defrost everything so drawers and light switch would work again. Removed all drawers, found ice maker arm not in place. Fixed ice maker. Used customers electric leaf blower to help force defrost and dry FC. Put all drawers back in and tested refrigerator, it is now working as designed. "
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Shavano Park, TX 78231
Shawn W.
Job Details: 07/29/2021
"I found that the right top light in the FC went bad. I removed, jumped and replaced. Lighting is now functioning as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/29/2021
Tested unit. No leaks during testing. Customer washing dishes with soap prior to using dishwasher. Advised this would cause excess suds. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/29/2021
Unit not starting cycles. Door strike bent upward. Not making contact with catch. Fixed door strike. Unit now starting. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near San Antonio, TX 78248
Shawn W.
Job Details: 07/29/2021
Our customer has ice building up on the bottom front of the freezer. I found that the freezer door gasket is sound and had no gaps. All food had been removed so Icould not see evidence of blocking. We agreed that I would heat treat the gasket and level the unit. We will see how it goes for a week.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78232
Zachary
Job Details: 07/29/2021
"Replaced UI assembly. Noticed on original, some soap, grease or water had breached UI causing it to go bad. Let customer know to be careful with liquids around control since they are sensitive. Changed out housing as well in hopes it may get a better seal and prevent issue down the road. Tested dishwasher and it is now working as designed, no other issues or error codes found."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/29/2021
Replaced faulty actuator. Issue resolved.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/29/2021
Burner grate was damaged. Also the flame level needs to be adjusted. ; ordrng 1 W11204377 (Grates)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/29/2021
I found that the kiwi sensor was not attached. I found that the wrong sump and motor was in the unit. I found that the diverter was damaged and had expose wires. I found that the part in there was old and damaged. It appears someone that does not know what they are doing tried to repair it. I replaced the incorrect part with the correct part. Ran service diagnostics cycle. Unit is now fully functional.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS356ESS00
Near Boerne, TX 78006
Douglas H.
Job Details: 07/29/2021
Customer stated unit center burner making weird noise. Had video of it sounds like jets. Found cause to be faulty valve. Ordering valve to resolve the issue. Scheduled based on part arrival and of future schedule. Per sb web unit under ELW program. ; ordrng 1 W11246817 (valve-brnr)
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Boerne, TX 78006
Douglas H.
Job Details: 07/29/2021
"Unit stuck in emergency drain mode. Removed top, front and drain pump to find it was clogged with excess soap. Cleaned out drain pump to resolve the issue. Put unit all back together, unit functioning properly now. No further issues at this point. ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/29/2021
"Customer had a few issues, intermittent ice production, refrigerator door swinging too hard, freezer light switch not functioning and slight ice production on damper assembly. Found damper assembly and door switch issues to be caused by slight air leak in freezer door seal, remolded that to resolve those issues. Issue with door, found door functioning as designed but lifted front up with leveling feet to help door not swing so hard. That issue resolved. Ice production issue was a failing ice maker causing intermittent ice production. Replaced ice maker to resolve the issue. Unit performing as designed now all around. No further issues at this point."
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D2EAS01
Near San Antonio, TX 78254
Douglas H.
Job Details: 07/29/2021
"Customer stated unit shuts off for extended period of time and warms up. Found cause to be failing thermostat.Customer wishes to proceed with repair, ordering thermostat. ordrng 1 WP2198202 (thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/29/2021
Complaint of no or slow drain. Tested unit to confirm this. Found cause to be debris blocking impeller of drain pump. Removed debris to resolve the issue. Unit testing good now. No further issues at this point. If issue persists please order W10876537 drain pump.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near San Antonio, TX 78232
Jim G.
Job Details: 07/29/2021
Replaced console. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Comfort, TX 78013
Colton B.
Job Details: 07/29/2021
"Replaced console, unit tested good. "
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near San Antonio, TX 78242
Jesus C.
Job Details: 07/29/2021
Tested unit. Not heating. Found bad element. Replaced element. No further issues during testing. Job complete. ; used 1 279838 (Element) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Converse, TX 78109
Chris S.
Job Details: 07/29/2021
Customer stated that washer was not working properly. Got error code F7E7 faulty motor. Ordering motor and capacitor and rescheduling other parts to fix issue. Customer needs the 13th because they have appointments on the 12th.; ordrng 1 W11026785 (motor-drve) and 1 W11395618 (Capacitor)
We serviced a
SAMSUNG DRYER
Model DV56H9100EWA2
Near Stockdale, TX 78160
Chris S.
Job Details: 07/29/2021
Replaced moisture sensor and control board tested unit everything working properly.