Near Little Rock, AR 72209
Colton B.
Job Details: 03/31/2020
WASHER MAYTAG MVWB765FC3 "Issue was that customer can not select cycles. Replaced control and UI, issue still persists. Called techline who helped me diagnose a bad lid latch mechanism. Ordering a new lid latch to resolve issue. ; ordrng 1 W10861642 (LID SWITCH )"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/27/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 Replaced interlock. Tested out unit and found the relays on the control clicking rapidly and stopping the mw from finishing. Need to order control.; ordrng 1 W10892389 (cntrl-elec)
Near Floresville, TX 78114
Steven G.
Job Details: 03/27/2020
MICROWAVE OVEN SAMSUNG ME20H705MSS Checked microwave found unit dead found burnt wire to thermostat ordered; ordrng 1 DE47-20060A (thermostat switch)
Near Universal City, TX 78148
Shawn W.
Job Details: 03/27/2020
DRYER WHIRLPOOL WED4800XQ0 "The rotor is scrapping on the stator of the motor. It will need to be replaced. Tried to clean out the motor but that did not work. Informed the client about having dryer vent cleaned out on a regular basis. The lint build up likely contributed to the eventual distorting of the motor. As well as the motor the Rollers will need to be replaced, they are worn and one is not spinning fray which might have contributed to distorting the motor. Client has decided to not move forward with the repair. Makes more sense to buy a new dryer.; ordrng 1 279948 (dryer repair kit) and 1 W10194250 (sub 279827) and 1 W10352407 (drum rear seal)"
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 03/27/2020
VENTHOODS UNKNOWN UXT4230ADS1 Complaint of fan not working. Inspected unit to find motor assembly to be missing completely. Ordering fan motor due to it missing completely. Also ordering switch as only getting 50 volts through harness hot to ground. ; ordrng 1 WPW10395033 (motor-fan) and 1 WPW10395126 (swtch-rotr)
Near Bandera, TX 78003
Justin
Job Details: 03/27/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS07 Need to order go forward with control replacement and signal harness for unit. Reschedule all parts for next week when harness comes. ; ordrng 1 W11157223 (harns-wire)
Near Stockdale, TX 78160
Steven G.
Job Details: 03/27/2020
WASHER MAYTAG MVWB765FW3 "Checked washer found fault code for bad UI, replaced UI ran diagnostics test everything checks ok"
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/27/2020
WASHER WHIRLPOOL WFW92HEFC0 Replaced door lock. Issue resolved.
Near Pipe Creek, TX 78063
Justin
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Found inside of door frame Collapsed where cam and bracket sit. Calling trade team to see about covering door. Trade wouldn’t help so I’m contacting safety to discuss this issue. Customer cut her hand from the sharp edges that broke. 7727461611 reference number.
Near San Antonio, TX 78212
Jesus C.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Condensation buildup on bottom of freezer door gasket. No frost inside freezer. No moisture in fresh food section. Will need to replace freezer door to correct issue. ; ordrng 1 LW10648583 (dor-fip)
Near San Antonio, TX 78244
Steven G.
Job Details: 03/27/2020
DRYER AMANA NED4655EW1 "Checked dryer found unit not running, found blown fuse caused by shorted element, replaced element and fuse checked operation unit working normal now ; used 1 279838 (ELEMENT), and 1 WP3392519 (FUSE) from stock"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/27/2020
DRYER WHIRLPOOL WED7500GW0 Customer complaint is that the dryer door will not stay latched. Replaced catch and door strike. Door is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 03/27/2020
DISHWASHER MAYTAG MDBH979SAM0 Customer complaint is that the dw is leaking from the door. Found door seal to be worn down at the bottom. Ordering door seal.; ordrng 1 W10300924V (door seal)
Near Universal City, TX 78148
Shawn W.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced the middle hinge and shim as well as added one cap screw and 2 washers missing from the installation. A number of incorrect parts came in and for some reason I wash short one washer. I have ordered these minor parts and will install them for the client. The good news is that the door is now functioning as designed.The two caps I need to order are cosmetic and the 1 washer currently missing could eventually cause damage the the hinge.; ordrng 1 W10674771 (cap-screw) and 1 W10674771 (cap-screw) and 1 W10674773 (washer)
Near San Antonio, TX 78208
Jesus C.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Multiple issues with unit. No water from dispenser. Cooling issues in fresh food and freezer section. Evap fan motor not running. Good power to motor. Will need to replace evap fan motor. Good water supply. Filter housing leaking water. Valves not releasing water. Ordering new valve, filter housing, and evap motor. ; rqstng P&A on 1 WP2315549 (evap fan motor) and 1 WPW10238100 (valve-inlt) and 1 WPW10394053 (housing)"
Near San Antonio, TX 78244
Steven G.
Job Details: 03/27/2020
DRYER AMANA NED4655EW1 "Checked dryer found timer not advancing and not heating, checked power found not getting 220 volts found wall outlet is loose not making good contact with power cord, customer will need new wall outlet dryer is ok"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/27/2020
REFRIGERATOR SAMSUNG RF263TEAESG Unit freezes up below deli drawer. Finding issue to be faulty damper motor and electronic control board. Ordering both to resolve the issue. ; ordrng 1 DA92-00384K (ELECTRONIC CONTROL ) and 1 DA97-07189E (DAMPER ASSEMBLY )
Near San Antonio, TX 78209
Jesus C.
Job Details: 03/27/2020
RANGE WHIRLPOOL WFE505W0HZ1 Complaint is washer oven not working. Burners working. Found terminal block burnt. Replaced terminal block. Tested oven. Bake is good. Broil is good. No further issues. Tested to complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock
Near San Antonio, TX 78247
Steven G.
Job Details: 03/27/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Checked microwave found touchpad working but display is dead, replaced user interface checked operation unit is working normal now"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/27/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 "Last tech found faulty console. Verified diagnosis, due to voltage not being sufficient. Replaced console. Didn’t resolve the issue. Dug in further find the issue to be electronic control for upper oven has a faulty relay. Ordering control to resolve the issues. ; ordrng 1 W11179310 (cntrl-elec)"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Rv just sold 2/25/2020. Complaint of unit leaking. Found evidence that the drain was partially clogged, but clog cleared itself. Ice pan is missing. Ordering ice pan to resolve the issue. ; ordrng 1 WPW10378263 (pan-ice)"
Near Helotes, TX 78023
Richard G.
Job Details: 03/27/2020
WASHER MAYTAG MHW3505FW0 Customer complaint is that the control panel on the washer is not working. Verified no buttons are working. Unable to enter diagnostics. Ordering control and touch pad.; ordrng 1 W10911040 (panel-cntl) and 1 W11201283 (cntrl-elec)
Near Bulverde, TX 78163
Jim G.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Faulty gasket. ; ordrng 1 WPW10355585 (gasket-fip)
Near Bandera, TX 78003
Justin
Job Details: 03/27/2020
REFRIGERATOR KITCHEN AID KFIS20XVMS10 Thawed out drain and added heat probe.
Near San Antonio, TX 78249
Richard G.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW01 "Customer complaint is that the same noise has come back from the diffuser area. Will need the diffuser, also ordering evaporator fan parts.; ordrng 1 W10251462 (fan-scroll) and 1 W10260421 (retainer) and 1 W11164593 (diffuser) and 1 WP2169142 (evaporator fan blade) and 2 WP2176759 (bushing)s and 1 WP2315549 (evap fan motor)"
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 03/27/2020
WASHER MAYTAG MVW7230HW0 Checked washer found cold/hot water lines swapped causing error code F0E4. Swapped lines ran diagnostics test and calibration no issues. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78231
Richard G.
Job Details: 03/27/2020
ICEMAKER (STANDA WHIRLPOOL WUI75X15HB00 Customer complaint is that the water is overflowing from the reservoir into the drain for extended periods. Also complains of a loud swooshing noise. Ordering recirculating pump and control.; ordrng 1 W11034363 (cntrl-elec) and 1 W11325175 (RECIRCULATING PUMP)
Near San Antonio, TX 78231
Richard G.
Job Details: 03/27/2020
COOKTOP ELECTRIC KITCHENAID KICU509XBL "Customer complaint is that there is an F47 code. Problem is communication between control and UI. Ordering control, UI, and harness.; ordrng 1 W10328396 (harns-wire) and 1 W10857232 (module) and 1 WPW10396615 (display)"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/27/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced motor evap due to part including defrost thermostat and thermistor. Ran diagnostics test no issue. Job complete.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL KSSS48QMB01 Checked refrigerator found ice maker not going into harvest cycle. Ordering new ice maker to resolve issue.; ordrng 1 WPW10277448 (icemaker)
Near San Antonio, TX 78260
Jim G.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Gasket is very soft. New gasket is needed. ; ordrng 1 W10574476 (gasket-dor)
Near Spring Branch, TX 78070
Douglas H.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Customer water filter also clogged advised to replace filter. CRP the part.
Near San Antonio, TX 78248
Jim G.
Job Details: 03/27/2020
DRYER WHIRLPOOL LER4634JQ0 Kurt SR# 7727464632Verified broken door switch. ; ordrng 1 WP3406105 (switch-dor)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 03/27/2020
OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Unit making noise. Found issue to be upper convection fan blade slightly warped. Adjusted fan blade to resolve the issue. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/27/2020
REFRIGERATOR KITCHEN AID KSSS48MDX05 I contacted techline spoke to Austin SR# 7727465284 verified that the circuit board is at fault. The part is disontinued but I will attempt to order. If not found customer will order themselves. ; ordrng 1 2004005 (circuit board)
Near Boerne, TX 78006
Douglas H.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM00 "Last tech found faulty ICEMAKER, valve and ice maker harness. Rediagnosed unit to find issue lied in ICEMAKER. Replaced ice maker to resolve the issues. Unit testing good now. No further issues at this point."
Near Schertz, TX 78154
Shawn W.
Job Details: 03/27/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Found unit not installed. Client bought it from Lowe’s but installed it themselves. Customer thinks that the spray areas are not working. Found that the dishwasher is not balanced front to back. Found drain hose not looped up. Client does have a top of the line garbage disposal but there was water backing up into the sink when the dishwasher was draining. The pump and motor problem definitely needs to be replaced. We will also need to replace the tub because the spray arm retainer clip is not intact. I explained to the client that they will need to loop the drain hose up and balance the unit or the pump and motor could go out again.; ordrng 1 W10681491 (tub-dishwr)
Near Pipe Creek, TX 78063
Justin
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Not getting 120 to ice maker, need to order control board and UI. Will order a ice maker to have on hand. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WPW10300022 (icemaker)"
Near San Antonio, TX 78208
Jesus C.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Duplicate ticket
Near San Antonio, TX 78254
Justin
Job Details: 03/27/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Unit makes a high pitch hum when you start it up that sounds like it’s coming from turntable motor but more than likely coming magnetron. ; ordrng 1 W10818686 (magnetron)
Near Bulverde, TX 78163
Jim G.
Job Details: 03/27/2020
WASHER MAYTAG MVWC565FW0 Replaced belt. Issue resolved.
Near San Antonio, TX 78247
Steven G.
Job Details: 03/27/2020
WASHER WHIRLPOOL MHW6630HW0 "Checked washer found fault code for Suds, ran test cycle unit ran normal, checked pump filter was clean and and hose from pump to tub checked ok, advised customer to run cleaner thru machine and if any problems call, washer is working properly"
Near Converse, TX 78109
Steven G.
Job Details: 03/27/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS00 Checked oven found after using oven will not turn off have to unplug unit to reset ordered parts; ordrng 1 W11040197 (APPLIANCE MANAGER ) and 1 W11105016 (UI)
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/27/2020
FREEZER WHIRLPOOL WZF79R20DW3 Unit door not sealing. Found bottom of door seal not even in place. Appears to not been installed properly to begin with then over time pulled completely out. Installed seal correctly and remolded seal to resolve the issue. Door now sealing properly. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/27/2020
DISHWASHER WHIRLPOOL WDF320PADD1 Heater is not functioning. Rack stop damaged. ; ordrng 1 W10518394 (heater) and 2 WP8565925 (stop)s
Near Universal City, TX 78148
Shawn W.
Job Details: 03/27/2020
DRYER MAYTAG MEDX655DW1 Found that the homes 240 VAC outlet was only receiving 120 VAC. I tripped the circuit breaker and it started getting 240 VAC and the unit started heating. Explained to the customer as well as the maintenance representative for the post. Very old building that perhaps has outdated wiring. Fully operational. Job complete.
Near Helotes, TX 78023
Richard G.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Replaced evap fan motor and thawed out unit. Tested to complete. Unit is good to go.
Near Universal City, TX 78148
Shawn W.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced the middle hinge and shim as well as added one cap screw and 2 washers missing from the installation. A number of incorrect parts came in and for some reason I wash short one washer. I have ordered these minor parts and will install them for the client. The good news is that the door is now functioning as designed.The two caps I need to order are cosmetic and the 1 washer currently missing could eventually cause damage the the hinge.; ordrng 1 W10674771 (cap-screw) and 1 W10674771 (cap-screw) and 1 W10674773 (washer)
Near San Antonio, TX 78233
Steven G.
Job Details: 03/27/2020
DRYER WHIRLPOOL WED6620HC1 "Checked dryer found unit not getting 220 volts went to breaker panel outside and found breaker kicked, reset breaker found dryer working properly now"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Checked refrigerator found frost build up on back of freezer ordering wire harness with thermal fuse to resolve issue. Also found condensation at diffuser water coming from freezer. Ordering diffuser just in case.; ordrng 1 W10614946 (harns-wire) and 1 W10883330 (diffuser)
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 03/27/2020
MW-HOOD COMBO WHIRLPOOL WMH131017AB3 Checked microwave found diode burnt ordering new diode capacitor and transformer to resolve burnt smell and heating issue. Left microwave disconnected.; ordrng 1 W10343300 (capacitor) and 1 W10492278 (diode) and 1 W10693025 (magnetron)
Near San Antonio, TX 78254
Justin
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Replaced icemaker with truck stock. Tested harvest and fill test after replacement of ice maker. Collected for labor, service, and part. ; used 1 W10873791 (ICE MAKER) from stock"
Near Sinton, TX 78387
John L.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit, door not making a tight seal when shut. Found slide to bind up, also light switch has been damaged due to ice. Replace these components to resolve ; ordrng 1 12466111SP (switch,rocker) and 1 W10714545 (gasket-fip) and 2 W10860513 (slide)s"
Near San Antonio, TX 78237
Jesus C.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Tested refrigerator. No airflow to fresh food section. Pulled evap cover. Good frost pattern on evap. Found evap fan was stuck onto the insulation. Fixed evap fan. Fan is running. Good airflow to fresh food. No further issue. Tested to complete.
Near Goliad, TX 77963
Michael
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "The contents in RC are freezing, removed cover to check thermistor, no obstruction, ordered part to resolve issue ; ordrng 1 W10838965 (thermistor)"
Near Portland, TX 78374
John L.
Job Details: 03/27/2020
RANGE WHIRLPOOL WFE525S0HZ1 "Inspected unit, glass door has come loose. Replace to resolve.; ordrng 1 W11167877 (glass-door)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/27/2020
WASHER WHIRLPOOL WTW4816FW2 Client was complaining of an odd sound as the washer was filing. He stated it does not happen all the time. I did not find any errors in diagnostics. While conducting automatic test I did not find any replication and all loads were operating as designed. I did find a pressure dome port blockage (Technical Service Pointer W11367903). I cleared the debris with a 3/32 drill bit according to Service Manual procedures. Unit is fully operational. Job complete.
Near San Antonio, TX 78253
Justin
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Customer found her filter not in all the way was able to push in and water is working. No need to charge for service.
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/27/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Installed new thermistor and control. No issues during testing. Unit is working properly. Tested to complete.
Near Corpus Christi, TX 78414
John L.
Job Details: 03/27/2020
REFRIGERATOR KITCHEN AID KRFC302ESS00 "Inspected unit, unit no longer cooling in both components. Can detect a faint hint of the sent of Freon in freezer. Slow leak on evaporator cause of temperature loss. Compressor is running extremely hot, ohm’d out compressor. Seems to be in working parameters, but due to the heat it’s producing will need replacement.; ordrng 1 W10317014 (evaporator) and 1 W10445422 (compressor)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/27/2020
ICEMAKER (STANDA KITCHEN AID KUID508ESS2 Replaced control board and thermistor ran diagnostics no issues. No errors found with ice maker units working as designed.
Near Corpus Christi, TX 78414
John L.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit, found issue with evaporator fan motor. Is not coming on, tested for power at board. Power is being output but fan does not function. Replace motor to resolve.; ordrng 1 12986101 (evap fan blade) and 1 W11215582 (motor-evap)"
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/27/2020
WASHER MAYTAG MVWC565FW1 "Checked washer found washer not powering on, checked for voltage good voltage coming from wall. Replaced control board. Tested washer no errors found during testing or calibration. Job complete."
Near Corpus Christi, TX 78416
John L.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit found issue in fridge compartment, fridge section sweating. Replace gasket and components that cool unit. May also have a leak will need to install a dye drier as well. Will also need silicone adhesive for repair, unable to obtain a part number order for repair.; ordrng 1 W10638676 (gasket-dor) and 1 W10646206 (harns-wire) and 1 W11107829 (DRIER) and 1 W11108173 (THERMOSTAT ) and 1 W11207397 (CONTROL )"
Near Victoria, TX 77905
Michael
Job Details: 03/27/2020
WASHER MAYTAG MVWB835DW4 "The appliance won’t start when the button is pushed. No error codes on arrival, calibrated and performed a diagnostics test, completed with no error codes. The customer showed a video where it wouldn’t allow any selections on the UI. Powered up the appliance and pushed start, it wouldn’t start and and wouldn’t allow selections. Ordered parts to resolve issue. Advised the customer to make sure a qualified person installs a proper wall outlet for the appliance. ; rqstng P&A on 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/27/2020
WASHER WHIRLPOOL WTW5000DW3 Checked washer no issues filling. Ran diagnostics test no issues no errors found during testing or operation. Job complete.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/27/2020
RANGE AMANA AGR5330BAS "Replaced front left surface igniter on range, after replacement tested range no issues igniting. Job complete."
Near Corpus Christi, TX 78412
Adam
Job Details: 03/27/2020
WASHER MAYTAG MVWC565FW0 Install components calibrated unit ran verification cycle all functions work as intended issue resolved. Again unit is out of warranty but motor that was the problem with unit was covered under 10 year extended Manufacturing warranty customer was charged for drive belt 32.97 +tax and labor charge of 105+ tax. For a total of 149.35. Issue resolved
Near Alice, TX 78332
Adam
Job Details: 03/27/2020
ICEMAKER KITCHENAID KUIX305ESS1 Inspection of unit shows all diagnosis test pass exception of water into unit. Customer does state that ice stop being produced around the same time as replacing water filter. Water filter was in my opinion forced into housing making it extremely difficult to remove and very well could because of issue. Customer felt that I was asking for an “open ticket”on repair cost and believes I was trying to take advantage. I tried explaining to customer cost of labor and parts. But customer believes I was being passive aggressive and making jokes about ranches I don’t really understand but customer feels that for the price he paid to have a diagnostic performed on the unit he was expecting more answers than I was able to give. Customer instructed his wife to cut me the check and let me go. Customer was charged a total of after tax. Issue resolved
Near San Diego, TX 78384
Adam
Job Details: 03/27/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Install components ran diagnostic cycle issues resolved.
Near Jacksonville, AR 72076
Colton B.
Job Details: 03/27/2020
XXL FRENCH DOOR WHIRLPOOL WRF757SDEM01 "Issue is no ice production. Found E2 error code on ice maker in diagnostics. Tried to manually actuate motor in diagnostics with no success. Also observed a weak fill. Last tech mentioned heater in their notes, so I’m ordering a valve and a fill line heater just to be thorough. ; ordrng 1 W11087201 (HEATER) and 1 W11294907 (ICEMAKER ) and 1 WPW10341329 (VALVE )"
Near Freer, TX 78357
Adam
Job Details: 03/27/2020
DRYER AMANA NED4655EW1 Shows dryer miss wired and thermal cut off bad. Rewired units replaced thermal cut off from truck stock tested unit issue resolved
Near Portland, TX 78374
John L.
Job Details: 03/27/2020
DRYER WHIRLPOOL WED5000DW2 "Inspected unit, found obstruction in vent fan assembly. Removed obstruction, issue resolved."
Near Little Rock, AR 72227
Doug M.
Job Details: 03/27/2020
ICEMAKER WHIRLPOOL GSS26C4XXB03 "Inspected unit for not dispensing water and not making ice,found reservoir frozen and union connector broke that was replaced in October,performed service diagnostics found in test 3 damper door will no close causing reservoir and product to freeze,diagnosed to need damper assembly and union connector ; ordrng 1 W10814173 (diffuser)"
Near Little Rock, AR 72205
Colton B.
Job Details: 03/27/2020
WASHER MAYTAG MVWB835DC2 Customer issue is that sometimes the washing machine is unusable. Found F6E3 error code in diagnostics. Got an OL reading on UI wiring harness. Unit needs new harness. Quoting customer for P&L. Collected SC.; ordrng 1 W11199207 (UI HARNESS)
Near North Little Rock, AR 72116
Colton B.
Job Details: 03/27/2020
WASHER WHIRLPOOL MHW6630HC0 Issue was that the dispenser was leaking while being filled and an over suds error. Finding oversuds error to be due to the use of fragrance boosters with detergent. Techline confirmed this suspicion. Other issue is a poor drain. Found draining to be weak. Tried to remove drain pump filter to check for clog but could not get it off. Ordering a new drain pump to resolve issue. Will try to take filter out again on return visit. ; ordrng 1 W11316600 (DISPENSER.) and 1 W11316609 (DRAIN PUMP)
Near Portland, TX 78374
John L.
Job Details: 03/27/2020
WASHER MAYTAG MVWB835DW4 "Ran diagnostics, received F0E4 spin limited by water temp. Ran test on valves, found cold and hot crossed. Placed onto proper lines. Tested, issue resolved."
Near Corpus Christi, TX 78415
John L.
Job Details: 03/27/2020
WASHER WHIRLPOOL WFW6620HW0 "Inspected unit, found shipping bolts still attached. Removed bolts, also found hot and cold water crossed. Place water on correct valves and tested unit on spin. No longer shaking as was. Unit able to reach max spin without issue. Resolved"
Near Little Rock, AR 72209
Colton B.
Job Details: 03/27/2020
WASHER MAYTAG MVWB835DW4 "Issue is that unit will power on but will not let customer select a cycle or start. Replaced console, issue still persists. Thinking we probably goat a bad part out of the box somewhere. Reordering console and control board to resolve issue.; ordrng 1 W11112656 (CONSOLE ) and 1 W11170706 (CONTROL )"
Near Kingsville, TX 78363
Adam
Job Details: 03/27/2020
WASHER MAYTAG MVWC565FW2 Inspection of unit shows no error codes. Ran unit through calibration and verification cycle again no issues found manual tested unit through several specific cycles I’ll respond in work as intended. Issue resolved. SR7727466998
Near North Little Rock, AR 72116
Colton B.
Job Details: 03/27/2020
WASHER WHIRLPOOL WTW4850HW1 "Issue was a faulty control board. Replaced board and calibrated unit. Unit tested good, no leaks observed."
Near Alexander, AR 72002
Colton B.
Job Details: 03/27/2020
RANGE WHIRLPOOL WFE505W0HW1 Issue was a bad control. Replaced control and oven sensor. Unit test good.
Near Benton, AR 72015
Colton B.
Job Details: 03/27/2020
WASHER WHIRLPOOL MVWC415EW1 "Issue is a grinding noise during spin. Issue is a bad gearcase. Customer declined repair, collected SC fee."
Near Boerne, TX 78015
Tommy B.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Called techline spoke to Andy. The recommendation is to apply a silicone sealant in order to prevent air from leaking in at the refrigerator liner . W10758831b; ordrng 1 8201711 (adhesive)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/26/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ1 "Customer complaint is that the microwave is no longer heating. Unit is out of warranty. Customer contacted Whirlpool and said they are supposed to be covering the repair. Called the Whirlpool tradecare team, the repair is covered. Preauthorization number in sticky note. Ordering magnetron, transformer, capacitor, fuse, thermostat and diode.; ordrng 1 W10269232 (thermostat) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/26/2020
DISHWASHER MAYTAG MDB8989SHZ Will need a power cord to run diagnostics for repairs. Ordering power cord.; ordrng 1 4317824 (cord-power)
Near San Antonio, TX 78251
Christian G.
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW5000DW2 "Issue stated by customer: washer making rattling noise during spin cycle. Replaced gearcase, pulley and belt to resolve issue. Unit tests good. Informed customer of survey."
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/26/2020
DRYER WHIRLPOOL WED4815EW1 Customer stated that the unit flips the circuit breaker when he slams the door. Unit is heating and spinning good with adequate airflow. Ordering door catch to resolve door closing issues.; ordrng 1 WPW10529197 (catch) and 1 WPW10610880 (catch)
Near Bulverde, TX 78163
Steven G.
Job Details: 03/26/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Checked freezer found suction line icing up and compressor is noisy, replaced compressor vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78219
Steven G.
Job Details: 03/26/2020
WASHER MAYTAG MVWB835DW4 "Checked washer found bad control and lid lock assembly, replaced checked diagnostics unit is working properly now"
Near Converse, TX 78109
Steven G.
Job Details: 03/26/2020
RANGE WHIRLPOOL WFG525S0HS1 "Checked range found oven door not sealing properly causing heat to escape, replaced parts checked operation unit working normal now"
Near Selma, TX 78154
Shawn W.
Job Details: 03/26/2020
REFRIGERATOR MAYTAG MZF34X16DW01 "Temperature in freezer is 37 degrees. Way to high for freezer. The client first noticed this 2 days ago. Most of the food is thawed out. We hole conducting diagnostics I noticed that this design does not have a compressor fan. It has a condenser fan in the body. The compressor was extremely hot so based on recent training I thought it was a bad compressor. I called Techline and spoke with Ed. He agreed that it would probably mean a bad compressor but could be a defrost or sealed system issue. We checked the voltage drop to the condenser fan, it was normal. We checked the amperage to the compressor and it was drawing .7 amps. Ed told me that is slightly low. He gave me instructions to continue on with defrosting the evaporator and to check for a defrost issue. I called SG as well and he explained to me to continue with the checks and that a really hot compressor does not mean it is always bad. I defrosted the evaporator and condenser. Once defrosted th
Near Converse, TX 78109
Steven G.
Job Details: 03/26/2020
MW-HOOD COMBO WHIRLPOOL WMH53520CS7 "Checked microwave found turn table motor unplugged reattached checked operation ok, needs light bulb ordered.; ordrng 1 4393681 (bulb-light)"
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/26/2020
DISHWASHER WHIRLPOOL WDTA50SAHW0 Customer stated that the unit will not start. Fond sue t be the control lock was engaged. Reviewed use and care with steer. No further issues at this time. Yes to survey.
Near San Antonio, TX 78233
Shawn W.
Job Details: 03/26/2020
RANGE WHIRLPOOL WFC150M0EB Replaced Burner. Old one had an open line. Fully operational. Job complete.
Near San Antonio, TX 78250
Christian G.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Issue stated by customer: water leaking from freezer side door and no ice. Found ice maker fill valve hose disconnecting. Ordering parts.; ordrng 1 W11175631 (ring) and 1 W11175632 (ring) and 1 WPW10277958 (fitting) and 1 WRS555SIHV00 (CONNECTOR)
Near Converse, TX 78109
Steven G.
Job Details: 03/26/2020
FREEZER WHIRLPOOL WZF34X18DW03 Checked freezer found unit iced up cleared ice and replaced control and thermistor checked operation unit working normal now
Near Converse, TX 78109
Steven G.
Job Details: 03/26/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HB01 "Checked microwave oven found touchpad not responding, replaced control and touchpad checked operation found unit working normal now"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/26/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Rescheduled customer for earliest availability.; schdld next appmnt for 3/26 THU 12-2
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW4816FW Tested washer. Noise during agitate. Found agitator was loose causing excessive noise. Tightened down agitator. No noise during testing. Unit is working properly. Tested to complete.