Near Kerrville, TX 78028
Sherman
Job Details: 11/25/2019
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Upon arrival found loose ground. Secured. No issues at this time. Yes to survey and leave behind.
Near Schertz, TX 78154
S. L.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Removed evaporator cover installed repair kit to evaporator shield and panel reinstalled tested no noise presently watched unit for 15 minutes all operations normal.
Near Schertz, TX 78154
Jim G.
Job Details: 11/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Drawers are slightly droopy. Looks like rails are bent/twisted. Ordering rails and a set of clips. ; ordrng 2 W10732765 (clip)s and 1 W11397195 (RIGHT PANTRY ADAPTER) and 1 W11397195 (LEFT PANTRY ADAPTER )
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/25/2019
ICEMAKER (STANDA WHIRLPOOL KUIX505ESS2 Unit will under manufacturer warranty. Installed new aux drain pump and hose. Ran diagnostics testing. Good water to unit. Good good frost pattern. All pumps are working. No further issues. Tested to complete.
Near San Antonio, TX 78257
Ivan B.
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW560CHW0 Replaced ACU. unit working properly at this time. Yes to survey and leave behind.
Near Helotes, TX 78023
Richard G.
Job Details: 11/25/2019
RANGE JENN-AIR JGRP548HL00 Replaced pressure regulator. Tested to complete . Unit is good to good to go.
Near San Antonio, TX 78260
L
Job Details: 11/25/2019
DRYER AMANA NED4655EW1 Issue is dryer not turning on. Found sock stuck in wheel blower. Not letting motor perform. Remove Sock. No other issues. Unit now working as design. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/25/2019
COOKTOP ELECTRIC JENN-AIR JIC4536XS00 Found cooktop in proper working order. Educated big burner work different then little burner. Collected service call for this ticket and for job 64375 on this ticket
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/25/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 The unit needs a new water level sensor. Unfortunately the water level sensor comes with the pump. The wiring harness is corroded as well. The pump is in Dallas with Marcone and the wiring harness is in Lousville with Marcone. I’d like to get this done on Wednesday if possible; ordrng 1 W10747426 (pump) and 1 W10764770 (harns-pump)
Near San Antonio, TX 78216
Devon F.
Job Details: 11/25/2019
WASHER MAYTAG MVWB835DW0 "Customer complaint was unit would start by itself ran diagnostic no error codes, ordering new control board to resolve issue. SC and travel collected 124.29 card.; ordrng 1 W11100602 (cntrl-elec)"
Near San Antonio, TX 78247
Devon F.
Job Details: 11/25/2019
DISHWASHER AMANA ADB1400AGS1 "Customer complaint was unit not drying, put unit in diagnostic mode no error codes tested heater element for operation test pass, customer stated that last time he put rinse aid in unit was 6 months ago and rinse aid dispenser is still full today. Ordering new control board to resolve issue; ordrng 1 W10906422 (elect,control board)"
Near San Antonio, TX 78213
Tommy B.
Job Details: 11/25/2019
WASHER WHIRLPOOL WTW4955HW1 Customer stated the issue is that the unit is loud during spin cycle. Reviewed loading and washing procedures along with inspection of the suspension. Ran manual test for spin. Unit testing good now.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/25/2019
WASHER MAYTAG MVWB835DW3 Unit making squeaking and squealing. Found issue to be failing bearing on gear case. Quoted nearly 600 for P&L. Customer didn’t want to proceed with repair due to cost of repair. Collected Sc.
Near San Antonio, TX 78258
Devon F.
Job Details: 11/25/2019
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer complaint was unit would get error code F8E0 for upper cooling fan. Entered diagnostic mode got F8E0 and F6E4 UI and ACU mismatch corrective action is to replace ACU ordering new ACU to resolve issue.; ordrng 1 W11261167 (cntrl-elec)
Near San Antonio, TX 78260
Devon F.
Job Details: 11/25/2019
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 Customer complaint was unit would get an error code F1E1 ordering new control board to resolve issue. ; ordrng 1 W10759194 (cntrl-elec)
Near San Antonio, TX 78244
Jim G.
Job Details: 11/25/2019
DRYER MAYTAG MED5630HC0 Did not notice anything out of the ordinary. Informed customer that sounds are within normal operation but if he hears any squealing or grinding to not hesitate to reach back out.
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/25/2019
WASHER WHIRLPOOL WTW8040DW4 "Client explained that the hot and warm water was filling up slower than the cold water. Was also experiencing soap residue on clothes after washed and dried. Ran diagnostics and received and F3 E2 error code Inlet Water Temperature fault. Found Error code F0E4 spin limited by water temperature. Conducted test 5 temperature thermistor. Measured between the J2-1 and the J2-2 (both black wires and was getting 2 ohms resistance. Should have been getting about 55 ohms according to the ambient temperature of about 73 degrees. We will need to replace the valve assembly. Valve (however it should be covered we installed one on 24 April 2019. Harness. The fabric softener, hot and cold valves are all reading over 1000 ohms resistance which is way over the range of 790 to 840 ohms. I ordered part but only included the wiring harness in the estimate since the valve should be covered. ; ordrng 1 W10758829 (valve) and 1 W10849300 (valve harness)"
Near San Antonio, TX 78239
Jim G.
Job Details: 11/25/2019
DRYER AMANA NED4655EW1 "Timer is not working. Turned on and waited to be sure there are no other issues. Heater is functioning properly, but customer said at times heater will not activate but I think it was related to the fact that the timer is not functional. ; ordrng 1 W10857612 (TIMER)"
Near San Antonio, TX 78244
Jim G.
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW72HEDW0 Water pressure hose seems to have been obstructed. Cleared line. There were no diagnostic errors store save for a LF error. Cleared all errors. Ran fully service diagnostic test. Used wire tie to ensure proper connection from control to pressure sensor. ; used 1 WP8567668 (TIE-WIRE) from stock
Near San Antonio, TX 78251
Christian G.
Job Details: 11/25/2019
WASHER WHIRLPOOL WTW4816FW2 Issue stated by customer: washer leaking. Ran unit through diagnostics. No error codes. Found slow drip from gear case. Tightened down bolts. Unit tests good.
Near Kerrville, TX 78028
Sherman
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Water line for ice maker clogged. Ordered new door to resolve issues. ; ordrng 1 LW10744163 (FREEZER DOOR) and 1 WP2182181 (THIMBLE UPPER DOOR) and 1 WPW10247907 (DOOR STOP) and 1 WPW10257206 (DOOR CAM)
Near Helotes, TX 78023
Richard G.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer called to cancel this morning. Says she has another company working on the unit and that she wanted us to work on it but the manufacturer wouldn’t let her have us work on it? Please close.
Near San Antonio, TX 78216
Tommy B.
Job Details: 11/25/2019
RANGE KITCHENAID KEW0105HBL1 Customer stated that the issue was the unit keeps opening on its own. Leveled the unit in order to allow the door to remain clothes and also cleaned the front section in between the handle in the compartment. Collected service call plus labor.
Near San Antonio, TX 78227
Jesus C.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Tested refrigerator. Temp in fresh food is at 32. Found baffle not working. Ordering new dampener. Alternate 210 315 8892; ordrng 1 W10196393 (damper control assy)
Near Schertz, TX 78154
S. L.
Job Details: 11/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found main control losing power when compressor on. Main control needs to be replaced 08 ordered and replaced UI not control in back, needs OTL. Call when authorization is approved.; rqstng P&A on 1 WPW10675033 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78251
Christian G.
Job Details: 11/25/2019
WASHER WHIRLPOOL MVWB835DW4 Issue stated by customer: washer displaying LF code. Ran unit through diagnostics. Found bad valve. Replaced valve. Unit test good. Informed customer of survey.
Near San Antonio, TX 78252
Christian G.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Issue stated by customer: ice maker not making ice, water not dispensing. Found reservoir frozen previously due to bad evaporator. Replaced evap motor and thermistor. Unit test good. Informed customer of survey."
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/25/2019
DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced control and UI. Unit tested properly. Advised customer to remember to run the hot water from the sink for a minute before starting the dw. Yes to survey and leave behind.
Near San Antonio, TX 78258
Tommy B.
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW8620HC1 Customer stated that the unit is walking during spin cycle. Ran diagnostics and found error codes F0E5 F0E2. Reviewed proper loading with customer. Ran automatic test cycle to ensure unit was not out of balance. Unit tested good. Yes to survey.
Near Fredericksburg, TX 78624
Sherman
Job Details: 11/25/2019
WASHER MAYTAG MVWB855DC3 Replaced control board and ui. Recalibrated ran diagnostics on unit. No further issues at this point. Yes to survey and leave behind.
Near Cibolo, TX 78108
S. L.
Job Details: 11/25/2019
MW-HOOD COMBO WHIRLPOOL WMH53520CS6 "Same error code as previously before needs new control and possibly humidity sensor OTL needed.; rqstng P&A on 1 W10832046 (cntrl-elec) and 1 W10833858 (sensor), states that autho needed"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Called techline spoke to David. Discussed modules and the series they are wired on. Unit testing good at this time SR7726463850
Near Kerrville, TX 78028
Sherman
Job Details: 11/25/2019
WASHER WHIRLPOOL LSE7806ACE Found faulty water inlet valve. Ordered new parts to resolve issues. Collected service call today. ; ordrng 1 WP22002360 (WATER INLET VALVE)
Near Boerne, TX 78006
Tommy B.
Job Details: 11/25/2019
WASHER AMANA NTW4516FW3 Ran diagnostics and got F7E1 error. Unit performed nominally during automatic and manual testing for spin and agitation. Ran a rinse and spin cycle to see if unit would cycle. Ran a tachometer test which the unit did not pass. Ordering the motor and the wiring harness to resolve issue.; ordrng 1 W10890624 (motor-drve) and 1 W10903246 (harns-wire) and 1 W11256701 (harns-wire)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/25/2019
OVEN ELECTRIC (D JENN-AIR n/a "Estimate only!!! After one done internally shuts off but control panel says it on still. Found issue to faulty electronic control, UI, and intermittent upper blower issue. Gave estimate of P&L plus tax 3177.30. Ref. 64374 for Sc payment couldn’t locate serial number due to placement of model tag.; rqstng P&A on 1 W10673678 (panl-cntrl) and 1 WPW10273666 (blower) and 1 WPW10292566 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 11/25/2019
WASHER MAYTAG MVWC565FW1 Checked washer found error code F8E1 long fill good water flow from house. Replaced water inlet valve washer is working as designed. No error codes found during testing. Job complete.; used 1 W11210459 (VALVE) from stock
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW5620HW0 Complaint is unit will not finish a cycle intermittently. Tested washer. Found error codes for oversuds and off balance load. Ran diagnostics test. No issues. All functions are working properly. Customer using too many tide pods during wash causing oversuds buildup. Performed customer instruct. Job complete.
Near Kerrville, TX 78028
Sherman
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW5090JW0 Found faulty ui and double water valve. Ordered online didn’t open until 11-10-2019; ordrng 1 W11044834 (DOUBLE VALVE ) and 1 W11367297 (UI)
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/25/2019
DRYER WHIRLPOOL WED5620HW0 Complaint is noise during g run. Found noise coming from blower assembly. Blower assembly is loose. Secured all screws to assembly. Noise is gone. No further issues. Tested to complete.
Near San Antonio, TX 78249
Christian G.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Issue stated by customer: ice maker not making ice, water dispenser not dispensing and food freezing. Found filter not plugged in all the way. Once plugged in water dispenser worked, ice harvest ran. Cleaned vents at bottom of fridge and set refrigerator to recommended temperatures to assist with food freezing. Unit test good. Informed customer of survey."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/25/2019
DISHWASHER JENN-AIR JDB1255AWP1 "Ran test water was on, when open door barley any water. Motor not pushing enough pressure to have water fill up dishwasher. Advised customer dishwasher needs need new motor. Quoted for P&L 594.01. Customer did not want to proceed with repair at this point marking as estimate. Collected service call.; rqstng P&A on 1 6-919963 (motor-pump)"
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 11/25/2019
DRYER MAYTAG MEDC400VW0 "Checked dryer found bad thermal fuse, poor air flow, checked vent blocked up at wall, hose , removed debris replaced fuse . Dryer working as designed heating properly. Job complete ; used 1 WP3392519 (FUSE) from stock"
Near San Antonio, TX 78023
Richard G.
Job Details: 11/25/2019
RANGE WHIRLPOOL KDRS483VSS04 "Customer complaint is that there is a scratch on the right oven handle, a dent in the kickplate, and one of the burner knobs is hard to turn. Adjusted burner knob, it is good to go. Ordering kickplate and door handle.; ordrng 1 W10115720 (hndle-door) and 1 WPW10225969 (KICKPLATE)"
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/25/2019
OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 "Issue was that oven took forever to preheat. Replaced control board to resolve issue, unit tested good. Left survey flyer behind."
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/25/2019
ICEMAKER (STANDA KITCHEN AID KUIX535HBS00 "Issue was a shorted out drain pump. Replaced drain pump, unit now testing good."
Near San Antonio, TX 78260
L
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW8620HC2 "Costumer, didn’t received console on time. She’s rescheduling to when the part comes in. ; saved tckt"
Near Jacksonville, AR 72076
Doug M.
Job Details: 11/25/2019
DISHWASHER WHIRLPOOL WDF550SAHW0 "Inspected unit for not draining, found drain pump is running, but found the debris in drain line, Cleared drain line of all debris, tested unit operation checks ok"
Near San Antonio, TX 78251
Christian G.
Job Details: 11/25/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 Issue stated by customer! Refrigerator not cooling again. Ran refrigerator through diagnostics. Compressor not turning on. Need sealed systems tech on return appt.; O-emld tckt
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL GI6FARXXB02 "Replaced control board refrigerator working as designed. After running diagnostics freezer light would not operate. Ordering new switch rocker and socket to resolve issue with light ; rqstng P&A on 1 12466111SP (switch,rocker) and 1 12570701 (Socket, Light)"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL n/a Checked refrigerator freezer found gasket damaged. Ordering new gasket.; ordrng 1 W10638675 (gasket-dor)
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 11/25/2019
REFRIGERATOR AMANA ART318FFDB06 Checked freezer found broken air control knob and manual air baffle ordering to resolve issue.; ordrng 1 W10570951 (control) and 1 W10570952 (damper-air)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Customer states there is condensation in the refrigerator. I have been here before, and JR was here last week. Previous notes on a different ticket. Customer states JR and SJ spoke with techline and they were supposed to enter the notes and contact the customer. Customer states she contacted Whirlpool and there were no notes. Called techline, SJ spoke with techline since he was here with JR on last visit. Techline states there should be a deli and cheese drawer right on top of the crisper drawers which pushes the air around the drawer and keeps the crisper drawers from being too cold. Also the bottom crisper drawer is missing the glass. Ordering crisper drawer glass, deli drawer, deli drawer glass, and deli drawer trim.; ordrng 1 W10864399 (shelf-glas) and 1 WP2179243 (trim-pan) and 1 WP2309517 (pan-snack) and 1 WPW10276341 (shelf-glas)"
Near Conway, AR 72034
Doug M.
Job Details: 11/25/2019
M/W OTR WHIRLPOOL WMH31017HB0 "Inspected unit for not starting,tested all fuses checked ok,checked connections checked ok,found no power coming from wall outlet,checked breaker checked ok,informed customer to call electrician,unit checks ok"
Near Helotes, TX 78023
Colton B.
Job Details: 11/25/2019
OVEN WHIRLPOOL n/a Issue is a no bake upper oven. Finding issue to be a bad igniter. Ordering a new igniter and returning. Gate code: 8686; ordrng 1 WP7432P143-60 (igniter- b)
Near North Little Rock, AR 72118
Doug M.
Job Details: 11/25/2019
OVEN WHIRLPOOL WFG525S0HS0 "Replaced oven control due to oven not igniting,tested unit operation checks ok"
Near Benton, AR 72015
Doug M.
Job Details: 11/25/2019
BUILT-IN TALL TU WHIRLPOOL WDF520PADB7 "Replaced inner door and gasket due to unit leaking from center of door,tested unit operation checks ok"
Near Hot Springs, AR 71909
Doug M.
Job Details: 11/25/2019
DRYER MAYTAG MED6630HC0 "Inspected unit for not heating,found would start no heat,tested incoming voltage,did not have 240v to unit not allowing unit to heat,reset breaker unit is now heating,tested air flow,verified normal operation unit checks ok"
Near Kerrville, TX 78028
Sherman
Job Details: 11/25/2019
DISHWASHER MAYTAG MDB8989SHZ Upon arrival found crack in control access. Ordered new parts to resolve issue. Checked unit for any further damage. None found. ; ordrng 1 W11403919 (CONTROL ACCESS)
Near Hot Springs, AR 71901
Doug M.
Job Details: 11/25/2019
M/W OTR UNKNOWN UMV1160CB3 "Inspected unit for not starting,found not all functions are working on key pad,found pushing add30 seconds unit will start and heat,only function that will work,diagnosed to need control panel and microcomputer ; ordrng 1 W10917687 (panl-cntrl) and 1 W11106356 (cntrl-elec)"
Near Piney, AR 71913
Doug M.
Job Details: 11/25/2019
FREEZER WHIRLPOOL WRT311FZDW01 "Inspected unit for temperature issues,found average 19.4 degrees in freezer 31-35 degrees in fresh food section,soda is freezing in refrigerator and ice cream soft in freezer,diagnosed to need control box ; ordrng 1 W11357371 (CONTROL BOX )"
Near Conway, AR 72032
Doug M.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced icemaker and fill valve due to over filling,replaced damper assembly due to damper door not closing,tested unit icemaker fill correctly,and damper door is closing,tested ice dispenser found auger motor threads are stripped not allowing ice to dispense,diagnosed to need auger motor and yoke; ordrng 1 WP63052 (YOKE) and 1 WPW10317991 (motor), pckd up 1 W10300024 (icemaker) and 1 W11043013 (valve) and 1 WPW10196393 (damper control assy)"
Near Little Rock, AR 72211
Doug M.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer needed too reschedule ; schdld next appmnt for 11/27 WED !
Near Hot Springs, AR 71909
Doug M.
Job Details: 11/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit for not making ice,icemaker is cycling and filling ,found test 36 ice box fan is running at low speed and making whirling noises,diagnosed to need main control and fan per on going issue; schdld next appmnt for 11/26 TUE 8-9"
Near Little Rock, AR 72210
Doug M.
Job Details: 11/25/2019
KITCHEN WHIRLPOOL WDTA50SAHB0 "Inspected unit for not draining properly,performed service diagnostics found 2-2 error loss of communication to main control,6-4 error shorted fill trial on main control,diagnosed unit to need main control and console ; ordrng 1 W11157079 (console) and 1 W11305297 (cntrl-elec)"
Near Converse, TX 78109
S. L.
Job Details: 11/22/2019
RANGE AMANA AGR4230BAB3 Goods date 8/5/19 found cross threaded screw on left side of thermostat causing thermostat to not be sitting flush with manifold panel. Removed screws reinstalled straight inspected this corrected issue. Replaced knob with one sent to customer and ran function tests all operations normal. Advised of email survey and paper.
Near San Antonio, TX 78254
Christian G.
Job Details: 11/22/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Issue stated by customer: fan motor making high pitched noise. Replaced fan motor. Unit test good. Informed customer of survey.
Near San Antonio, TX 78256
Tommy B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer stated that the issue is that the unit is leaking water out of the freezer side section. Observed a large sheet of ice underneath the bottom drawer. Found issue to be a damaged drain pan assembly underneath the evaporator. Ordering parts to resolve issue. Item is a PSP item and the office is aware.; ordrng 1 WPW10194474 (shield)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/22/2019
COOKTOP GAS JENN-AIR JGCP548HL00 Power harness was loose. Secured connection. Issue resolved. 2X labor given unit had to removed from cavity.
Near San Antonio, TX 78233
S. L.
Job Details: 11/22/2019
WASHER AMANA NFW5800HW0 "Found F7 E2 error code and display working intermittently, tested motor not coming on and windings checked good. Unit needs new main control and possibly ui needs Goods date less than 1 year does not need OTL under warranty still.; ordrng 1 W11294806 (UI) and 1 W11329047 (ACU)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/22/2019
DISHWASHER MAYTAG MDB4949SDZ0 Replaced valve. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW3090JW0 Replaced ACU. Issue resolved. Survey prepped.
Near San Antonio, TX 78254
Christian G.
Job Details: 11/22/2019
DRYER WHIRLPOOL WED4815EW1 Issue stated by customer: feet broke off dryer and fell now dryer is making clunking noise. Found dryer motor making loud noise and drum crooked. Ordering leveling feet and motor and drum.; ordrng 1 279827 (motor!dryer) and 1 W10899578 (drum) and 4 W11025920 (feet-lvlng)s
Near San Antonio, TX 78259
L
Job Details: 11/22/2019
WASHER MAYTAG MVWB765FW2 Code F7e9. issue is washer leaving soap stains. Found impeller to be stuck not moving freely. Loosen the impeller. Impeller now moving. No more error codes. picture attac from date of purchase. Job complete
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/22/2019
DISHWASHER KITCHENAID KDTE334GPS0 Used clear door on dishwasher to try to source the leak. Found upper spray arm to be spraying directly at door seal. Finding this to be the reason for the leak. Order new upper spray arm to resolve issue. ; ordrng 1 WPW10448645 (spray arm)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/22/2019
COOKTOP ELECTRIC JENNAIR JIC4536XS Cooktop sent was cracked. Very badly damaged. Reordering. Call me/reschedule ASAP. I will make an appointment but if it comes sooner please let me know. ; ordrng 1 WPW10396765 (cooktop)
Near Boerne, TX 78006
Tommy B.
Job Details: 11/22/2019
WASHER AMANA NTW4516FW3 Last visit found faulty control. Swapped with new control to resolve issue. Unit testing good now with no further issues.
Near San Antonio, TX 78258
Tommy B.
Job Details: 11/22/2019
COOKTOP ELECTRIC KENMORE JED8430BDB On a previous visit we fixed the switch which operates the downdraft. It had become stuck. Fixed the button to work properly. No further issues at this time.
Near Kerrville, TX 78028
Sherman
Job Details: 11/22/2019
DRYER WHIRLPOOL WED5620HW0 Upon arrival Installed power cord. Turned dryer on. Found no issues. In a few seconds temp was 92*. No further issues at this time.
Near San Antonio, TX 78259
Devon F.
Job Details: 11/22/2019
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit seal damaged ordering new seal to resolve issue.; ordrng 1 W10906683 (seal-door)
Near Bulverde, TX 78163
Jim G.
Job Details: 11/22/2019
REFRIGERATOR JENNAIR JS48SEDUDB00 Determined issue lies with control board as per service pointer W10802724C. Ordering kit. Collected SF. ; ordrng 1 W10789107 (cntrl-elec)
Near Schertz, TX 78154
S. L.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFE505W0HS1 "Checked wiring and sensor found bad control, removed old control went to parts house returned and got credit for core then got new control. Returned replaced and tested all operations normal. Advised of survey and paper.; pckd up 1 W11314391 (CONTROL )"
Near Kerrville, TX 78028
Sherman
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Upon arrival checked unit extensively. Found loose drain pump hose. Tightened up. No further issues at this time.
Near Boerne, TX 78015
Tommy B.
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFC704FPS Wrong part ordered also found a damaged shelf in left side door. Ordering shelf to resolve issue.; ordrng 1 W10887799 (trivet) and 1 W11366500 (TUBE ICEMAKER)
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 11/22/2019
DRYER AMANA NED4655EW1 "Checked dryer found belt for motor wrapped up around motor. Replaced belt, dryer working as designed.; used 1 4392065 (REPAIR-DRYER) from stock"
Near Boerne, TX 78015
Colton B.
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW95HEDW0 "Customer issue was that the washer would lock and then do nothing after. Ran diagnostics and got no error codes. Checked drain pump for voltage, it’s getting 120v. Plugged drain pump back in, unit now progresses through the cycle. Finding issue to be a loose connection on drain pump causing the unit to get stuck in that part of the cycle, unit testing good."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/22/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Control panel screen blacking out replaced control panel. Yes to survey and leave behind
Near San Antonio, TX 78258
Tommy B.
Job Details: 11/22/2019
REFRIGERATOR JENN-AIR JFI2089WES8 "Customer stated that the unit turned off on its own. It is a no cool refrigerator, found issue to be start device. Ordering parts to resolve issue. Collected service call.; ordrng 1 WPW10448874 (start-dev)"
Near Kerrville, TX 78028
Sherman
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW4816FW2 Ran diagnostics on unit. Found faulty lid lock. Ordered new one to resolve issues. ; ordrng 1 W11307244 (LID SWITCH )
Near San Antonio, TX 78218
Steven G.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Checked refrigerator found dispenser motor humming pulled ice tray out was stuck, cleaned ice checked dispenser motor was turning normal, Customer is Elderly doesn’t have strength to push button to pull tray out oiled slide and push button had customer try to pull tray out was easier now customer can now clean ice tray, everything working normal"
Near Boerne, TX 78015
Colton B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint was that refrigerator wasn’t cooling well. Found evaporator frosted over. Tested defrost heater and thermistor in diagnostics, both checked good. Finding issue to be a bad control board. Defrosted evaporator and ordered a new control board to resolve.; ordrng 1 W11212392 (cntrl-elec)"
Near San Antonio, TX 78260
L
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW8620HC2 Costumer complaint is that unit not going into cycle. Replace control board and unit will not work. Cannot access diagnostics. Called tech line. since I notice service matters has the wrong tech sheet in file. Tech line confirmed. Was told to order new console. Costumer call whirlpool. And it’s shipping part over night. Sr 7726448364. ; saved tckt
Near San Antonio, TX 78258
L
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Issue is not enough water dispensing from water dispenser. filter was repalce a moth ago. Replaced water valve. Water flow still slow. Call tech line and suggested to Get water presure check since water will dispense normal without filter. Did not have tool to check water pressure. Sr 7726 451389. Check water presure. ; saved tckt
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/22/2019
DRYER MAYTAG MEDC300BW0 Tested dryer. Timer will not advance. Ordering new timer. ; ordrng 1 W10185982 (timer)
Near Bulverde, TX 78163
Jim G.
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Upon arrival found ice fill tube frozen again. After thawing water would fill ice maker. I contacted techline Mark SR# 7726451686 who confirmed ice tube heater is powered with approx 15 VDC. Found voltage to be inconsistent. Traced issue to Aurora board. Ordering replacement and heater as a precaution. ; ordrng 1 W10804160 (cntrl-elec) and 1 W11226501 (heater)
Near San Antonio, TX 78259
Devon F.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit boiler didn’t work. Replaced new control board to resolve issue unit operating as designed.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/22/2019
WASHER MAYTAG MVWC565FW1 Customer said washer stops at wash. Ran diagnostic testing found no error codes. Unit working properly. Educated customer on proper loading. Yes to survey and leave behind.
Near San Antonio, TX 78218
Jim G.
Job Details: 11/22/2019
WASHER MAYTAG MVWX655DW0 Tub and gearcase were damaged during previous installation. Ordered replacement parts. ; ordrng 1 W11035751 (gearcase) and 1 W11219115 (TUB )
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/22/2019
MW-HOOD COMBO KITCHENAID KMHS120ESS5 Replaced parts still got no power. Tech line SR 7726393723 Dustin. Helped me troubleshoot and found the line filter to be the issue. Ordered part and rescheduled.; ordrng 1 W10138793 (LINE FUSE)
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/22/2019
WASHER MAYTAG MVWC425BW0 Complaint is washer will not spin out clothing fully. Error codes F0E2. F7E1. F7E7. Ran calibration cycle. Ran manual test mode. Good spin good agitate. Found suds buildup in washer. Removed buildup. Tested washer. No further issues. Tested to complete.
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 After experiencing the same time of problem on a unit after I diagnosed this one I found the actual part needed is the EVAP motor. Part at ADP but customer asked to reschedule to tomorrow.; ordrng 1 W10556724 (EVAP MOTOR ) and 1 W10679946 (EVAP ASSEMBLY )