Near Victoria, TX 77905
Michael
Job Details: 03/18/2020
WASHER MAYTAG MVWC465HW2 "The appliance isn’t powering on, checked the the control, control is bad, ordered part to resolve issue ; ordrng 1 W11249158 (cntrl-elec)"
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/18/2020
WASHER WHIRLPOOL MVWC565FW1 Tested washer. Found issue caused by kinked pressure hose. Fixed hose. Tested washer. No issues during testing. Unit is working properly. Tested to complete.
Near Hollins, VA 24019
Uriah B.
Job Details: 03/18/2020
WASHER MAYTAG MVWB835DW1 F2e1F7e9Leaking from gearcase. Rotor stator also not operating properly as they are agitating very loudly. ; ordrng 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10915700 (stator) and 1 W10915701 (rotor)
Near Corpus Christi, TX 78414
John L.
Job Details: 03/18/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 Installed led module. Issue resolved
Near Vinton, VA 24179
Uriah B.
Job Details: 03/18/2020
RANGE MAYTAG MER6600FZ2 Oven door right hinge broken. Needs both hinges.; ordrng 1 W10347464 (hinge-door)
Near Corpus Christi, TX 78418
John L.
Job Details: 03/18/2020
WASHER MAYTAG MVWB835DW4 "Installed components, issue resolved."
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 03/18/2020
RANGE WHIRLPOOL WFE550S0HZ0 W11295998. Control; ordrng 1 W10181986 (sensor) and 1 W11295998 (cntrl-elec)
Near Troutville, VA 24175
Uriah B.
Job Details: 03/18/2020
ICEMAKER KITCHENAID KRFC704FPS00 "Valve seems to be leaking by, dripping into icemaker and freezing cubes together. Needs valve. Cx to have food removed from drawers and right door. ; ordrng 1 W10908836 (valve)"
Near Seadrift, TX 77983
Michael
Job Details: 03/18/2020
RANGE AMANA AGR4230BAB3 "The customer said she was smelling gas and she called the gas company. They performed a leak test and found the fittings to the flex line were loose. Turned the gas on to the appliance and did a soap test with a spray bottle to check all the fittings to the regulator and valves, no visual leaks and no smell of gas. Bled the air in the lines to the appliance, appliance is working normal. This is a new home , the customer moved in February 24, 2020."
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/18/2020
RANGE JENN-AIR JIS1450DS1 "Replaced terminal block. Needs shield. Connected unit without shield to ensure good connection. New shield is out of stock everywhere, may take forever to get one in. ; ordrng 1 W11117035 (shield)"
Near Corpus Christi, TX 78412
John L.
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDT970SAHW0 "Installed components, issue resolved"
Near Inez, TX 77968
Michael
Job Details: 03/18/2020
DISHWASHER MAYTAG MDB8959SFZ "The start button wasn’t working properly, had to push hard for it to come on. Installed control panel, the buttons and appliance are working normal"
Near Alice, TX 78332
Adam
Job Details: 03/18/2020
WASHER MAYTAG MVWX655DW1 Contacted customer before arrival inform customer according to information provided to me shows unit as out of warranty. Customer states she spoke with Maytag man and he said she has extended warranty for three years. Informed customer that she would need to contact him again and have the work order resubmitted as an extended warranty job if not customer would be responsible for all billing and parts.
Near Corpus Christi, TX 78412
Adam
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS321SDHV00 Install components tested unit issue resolved
Near Victoria, TX 77905
Michael
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Installed UI and fan, the fan and appliance are working normal"
Near Rockport, TX 78382
John L.
Job Details: 03/18/2020
RANGE JENN-AIR JDRP436WP03 "Called Techline and spoke with JK. Explained issues customer is having with unit. Was advised by Techline that cooling fan can run from a hour to a hour and a half, and unit is working as designed.SR#7727398121"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW5000DW1 Plugged unit back in and tested all components. Adjusted zip tie. ; used 1 WP8567668 (TIE) from stock
Near Salem, VA 24153
Uriah B.
Job Details: 03/18/2020
DRYER ROPER RED4516FW0 Found unit operating as intended. Cx to observe.
Near San Antonio, TX 78247
Devon F.
Job Details: 03/17/2020
WASHER MAYTAG MVWC565FW1 Customer complaint was unit would shake too much adjusted unit legs to stabilize and instructed customer on how to load Unit correctly unit is operating as designed. Collected 113.66 sc check
Near Helotes, TX 78023
Richard G.
Job Details: 03/17/2020
WASHER MAYTAG MVWC465HW2 Customer complaint is that the unit is leaking when using the bulky items cycle. Ran unit through diagnostics and found no error codes. Ran unit through automatic test and all steps passed. Did not produce any leaks. Could find no wet areas where water could come from. Left a leak detection sheet and instructed customer to run the bulky items cycle and call us back when it leaks again.
Near Pipe Creek, TX 78063
Richard G.
Job Details: 03/17/2020
DISHWASHER MAYTAG MDBH979SAB0 "Customer complaint is that the unit will not come out of the wash cycle and just continuously runs. Would need to order control and control panel for repair. Customer is going to contact wpl and try to get the repair authorized. If it’s authorized will need to order control panel W10811164, and control W10486463."
Near San Antonio, TX 78261
Jim G.
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Water inlet valve was clogged. Cleared obstruction. Issue resolved. Prepped for survey. Issues resolved.
Near Bulverde, TX 78163
Jim G.
Job Details: 03/17/2020
OVEN ELECTRIC (D KITCHENAID KEBS109BSS01 Verified issue. Replaced thermal fuse. Issue resolved.
Near Bulverde, TX 78163
Jim G.
Job Details: 03/17/2020
RANGE JENN-AIR JDRP548HL00 I leveled unit and replaced oven racks. Issue was resolved. No other issues were found. Issues resolved.
Near Lakehills, TX 78063
Richard G.
Job Details: 03/17/2020
DRYER MAYTAG MEDB765FW0 Customer complaint is that the dryer goes into power failure when start is pressed. Verified bad control board. Ordering control.; ordrng 1 W11089308 (cntrl-elec)
Near San Antonio, TX 78247
Devon F.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW5000DW2 Customer complaint was unit would make loud noise found that noise is coming from gearcase ordering new gearcase to resolve issue.; ordrng 1 W10890624 (motor-drve) and 1 W11035751 (gearcase)
Near San Antonio, TX 78232
Devon F.
Job Details: 03/17/2020
REFRIGERATOR MAYTAG MFI2269DRE01 Customer complaint was unit would not cool upon arrival tech noticed the UI panel is blinking called line they suggested replacing control ordering hv control to resolve issue. Customer also stated ice maker don’t work ice maker is discontinued but when unit gets to operating temp it should come back on.; ordrng 1 WP67006390 (box- hv co)
Near La Vernia, TX 78121
Steven G.
Job Details: 03/17/2020
WASHER MAYTAG MVWB835DW0 "Checked washer found control panel flashing F5 code over and over, cannot get control into diagnostics, will need a touchpad don’t know if that’s all, customer is going to get new washer. If she goes forward order W10650404 touchpad 188.00"
Near Bulverde, TX 78163
Jim G.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Verified that the icemaker is working right now but customer says they have to reset the unit at the UI to do so. I contacted techline spoke to Joel SR# 772727387933.Recommended using a spacer for the door to switch contact as an improperly activated switch will cause this issue. ; used 1 WPW10221048 (SPACER) from stock
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed new door. Unit is working properly. Tested to complete.
Near San Antonio, TX 78218
Steven G.
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 "Checked dishwasher found unit full of water, drain pump working but not draining removed drain hose and cleaned ran dishwasher unit is draining properly now"
Near La Vernia, TX 78121
Steven G.
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Checked dishwasher found after closing door and hitting start light would start to flashing found door strike not hitting door latch adjusted strike now dishwasher is working properly now
Near San Antonio, TX 78261
Jim G.
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced all sensors however it appears there is an issue with the wire harness. The harness cannot be serviced individually therefore any entire freezer door. I confirmed with techline SR# 7727382807. Customer is upset and will speak with WP to ask about a new unit. In the meantime I will order the part please contact when the part is available. ; ordrng 1 W11301204 (dor-fip)
Near Castroville, TX 78009
Justin
Job Details: 03/17/2020
VENTHOODS UNKNOWN UXT4230ADS1 "Found wire plug coming into unit installed incorrectly, also found the ground cable loose. Fixed issues and tested to complete."
Near San Antonio, TX 78260
Jim G.
Job Details: 03/17/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced motor and shaft and ice bin. Issue resolved.
Near San Antonio, TX 78251
Christian G.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: refrigerator section food freezing. Previously found freezer settings at lowest and evap motor stuck in open position. Replaced evap and set unit to recommended temps. Unit tests good. Informed customer of survey.
Near , TX 78015
Douglas H.
Job Details: 03/17/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Unit door not shutting properly. Finding door is warped slightly causing door to rub in upper right hand corner. Also found the control panel slightly warped outward in upper corner where door is making contact. Ordering both to resolve the issue. ; ordrng 1 W11173823 (door/mw) and 1 W11184551 (panl-cntrl)
Near San Antonio, TX 78259
Devon F.
Job Details: 03/17/2020
COOKTOP GAS WHIRLPOOL W5CG3625XS00 Customer complaint was unit would burner won’t ignite upon disassembly tech noticed electrode is different from what is in unit checked parts list part and model number all correct told customer we will contact when we find out what’s happening. Unit is operating as designed
Near San Antonio, TX 78245
Richard G.
Job Details: 03/17/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Placed diode, transformer, capacitor, magnetron, fuse, and thermostat. Tested to complete. Unit is good to go."
Near San Antonio, TX 78240
Steven G.
Job Details: 03/17/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Checked refrigerator found sticky coming from corners of refrigerator looks like silicone cleaned and we are going to watch, ordered crispers; ordrng 1 W10839799 (PAN) and 1 W10839854 (PAN) and 1 W10839857 (PAN)"
Near Medina, TX 78055
Justin
Job Details: 03/17/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 "Replaced aux pump, testing unit now. Water is cycling through all modes. Unit is working as designed and should produce ice within the next 24 hours. Would throw out next batch of ice."
Near San Antonio, TX 78232
Steven G.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW8800YC0 Checked washer found right hinge broke not rusted waiting for parts to get in; saved tckt
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 03/17/2020
ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 "Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Upon testing unit, unit began cooling properly. No further issues at this point. Collected labor. Compressor still covered under KA limited part warranty."
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW5000DW1 Installed new gearcase washplate and basket. Ran calibration. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78213
Colton B.
Job Details: 03/17/2020
WASHER MAYTAG MHW5630HC0 "Customer concern was clothes still wet at the end of the cycle and a stuck dispenser drawer. Found excess plastic from factory on dispenser, trimmed that down, that is now good to go. Found that spin was turned off on customers most used cycle. Turned spin up, unit tested good."
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW5000DW0 Complaint is washer leaving clothes wet. Tested washer. Found teeth on basket are worn down. Will not spin. Will need to replace basket. Will need to order new washplate in order to replace basket. ; rqstng P&A on 1 W10752283 (washplate) and 1 W10752719 (basket)
Near San Antonio, TX 78201
Jesus C.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Complaint is freezer gasket not sealing. Found gasket not sealing on the top part of freezer door. Heated and reshaped gasket. Good seal all the way around. No further issues. Tested to complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Replaced control, capacitor and start device. Tested to complete. Unit is good to go."
Near Lakehills, TX 78063
Justin
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Replaced solenoid and secured connection to solenoid with tape and zip ties. Unit showing good.
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/17/2020
MW-HOOD COMBO KITCHEN AID KHMS2056SSS3 Customer stated that the unit is trippin the breaker every time they attempt to power it on. Observed this when plugging in the unit. Also stated that there were multiple occasions where the door was reading as open but was closed. Issue appears to be result of faulty interlock switches. Ordering parts to resolve issue. Collected service call.; ordrng 1 W10138793 (fuse) and 1 W10211972 (switch) and 1 W10211973 (switch) and 1 W10211974 (switch)
Near San Antonio, TX 78229
Colton B.
Job Details: 03/17/2020
WASHER MAYTAG MHW6630HW0 Customer complaint was a small leak in the dispenser area and the water softener compartment not emptying. Found a crack in dispenser housing. Ordering a new dispenser to resolve issue. Advising the customer to not use unit until we return do to leak concerns.; ordrng 1 W11316600 (drawer)
Near San Antonio, TX 78228
Jesus C.
Job Details: 03/17/2020
REFRIGERATOR MAYTAG MBR2258XES1 Complaint is freezer light not working. Tested unit. No power to light. Pulled door switch. Found spade connector for switch was loose causing poor connection. Fixed the wiring to door switch. Light is turning on. No further issues. Tested to complete.
Near San Antonio, TX 78212
Jesus C.
Job Details: 03/17/2020
WASHER MAYTAG MVWB765FW1 Complaint is washer will leave clothing wet and will make clocking noises. Error code. F5E2. Ran calibration. No issues. Found door latch working intermittently. Will need to replace latch. ; ordrng 1 W10810403 (lid lock assy)
Near San Antonio, TX 78260
Devon F.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW8500DC5 Customer complaint was unit would not wash ran diagnostics got error code for locked rotor ordering new stator motor to resolve issue.; ordrng 1 W10915700 (stator)
Near Bandera, TX 78003
Justin
Job Details: 03/17/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG "Ice maker is completely frozen, calling Samsung tech support to get issues documented. 7003677901 reference number. Need to order ice maker kit. ; rqstng P&A on 1 DA82-02675A (ICE KIT )"
Near San Antonio, TX 78213
Colton B.
Job Details: 03/17/2020
WASHER WHIRLPOOL WFW5620HW0 Issue was an unbalanced drum. Replaced all 4 shocks on unit. Unit spun nicely.
Near San Antonio, TX 78253
Justin
Job Details: 03/17/2020
DRYER WHIRLPOOL WED5620HW1 "Need to reschedule, not able to access unit. ; schdld next appmnt for 3/18 WED !"
Near San Antonio, TX 78258
Devon F.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW5105HC0 Customer complaint was unit would not wash ordering new inlet valve to resolve issue.; ordrng 1 W11165546 (valve)
Near San Antonio, TX 78260
Jim G.
Job Details: 03/17/2020
DRYER MAYTAG MEDC465HW0 Verified issue was due to an obstruction between the drum and felt liner. Cleared it. Issue resolved.
Near Schertz, TX 78154
Steven G.
Job Details: 03/17/2020
RANGE WHIRLPOOL WFG320M0BS3 "Checked range found burners would light and after a few seconds would run out of gas checked gas line found valve at wall when on very little gas coming out, customer to get plumber to check, range is ok"
Near San Antonio, TX 78213
Colton B.
Job Details: 03/17/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS3 "Issue is that sometimes the microwave will flash a open/close door error. Issue believed to be bad interlocks, ordering new ones to resolve issue. ; ordrng 2 W10156812 (spring)s and 1 W10211974 (switch) and 1 W10269458 (switch) and 1 W10562613 (cam-plate) and 1 W10727360 (microswitch) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)"
Near San Antonio, TX 78260
Jim G.
Job Details: 03/17/2020
VENTHOODS UNKNOWN UXT4230ADS2 Replaced fan and switch. Issue resolved.
Near San Antonio, TX 78239
S. L.
Job Details: 03/17/2020
WASHER AMANA NFW5800HW0 "Removed top and rear replaced main drain hose and installed deflector to vent, ran tests no leaks all operations normal."
Near San Antonio, TX 78258
Devon F.
Job Details: 03/17/2020
WASHER MAYTAG MVWB965HC0 Customer complaint was unit would not indicate deep wash unplugged unit and plug back in unit is operating as designed.
Near San Antonio, TX 78216
Colton B.
Job Details: 03/17/2020
WASHER MAYTAG MVWB765FW3 "Customer complaint was no hot water on hot water cycles. Was getting hot after in diagnostics but not normal cycles. Issue believed to be the control board, but also ordering a new valve just in case.; ordrng 1 W11165546 (valve) and 1 W11195970 (cntrl-elec)"
Near Universal City, TX 78148
Steven G.
Job Details: 03/17/2020
WASHER WHIRLPOOL WFW92HEFC0 "Checked washer found mold in soap dispenser and has a smell, talked to Techline advised customer to clean dispenser and run dishwasher detergent to clean cycle"
Near San Antonio, TX 78260
Jim G.
Job Details: 03/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 Verified issue was due to a faulty console. ; ordrng 1 W10864141 (panl-cntrl)
Near Schertz, TX 78154
Steven G.
Job Details: 03/17/2020
RANGE WHIRLPOOL WFC150M0EW3 Checked range found oven not working F9 fault code cannot get into diagnostics ordered control ; ordrng 1 W10887899 (CLOCK )
Near Cibolo, TX 78108
Steven G.
Job Details: 03/17/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Checked oven found F6 E4 fault code cleared and ran unit did not appear again customer to use and. Call if any problems
Near San Antonio, TX 78248
Devon F.
Job Details: 03/17/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB0 Customer complaint was unit would start by its self replaced control board upon signing customer stated he told other tech to change blower I asked him why what’s wrong with it he said it made this funny noise a couple weeks ago I told him we can’t just change out parts if nothings wrong with them customer is upset and refuse to sign called tech line 7727389852 and partner team 7727356508 they both said he would have to pay for he blower unit is operating as designed.
Near San Antonio, TX 78253
Justin
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Spoke with customer about changing appointment for later this week. ; schdld next appmnt for 3/19 THU !
Near San Antonio, TX 78245
Richard G.
Job Details: 03/17/2020
ICEMAKER (STANDA KITCHENAID UADA15IMS00B "Customer complaint is that the icemaker is not working. Checked out unit, it is working as designed."
Near San Antonio, TX 78233
S. L.
Job Details: 03/17/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 "Scratches on stainless snapped pictures advised RTM that this will not he covered, Found unit heating but turntable and drive components missing motor works, found damage to outer cabinet rescheduling for Thursday.; ordrng 1 W11207441 (CABINET ) and 1 W11245707 (TURNTABLE DRIVE) and 1 W11252182 (RING) and 1 W11367904 (TURNTABLE)"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/17/2020
ICEMAKER (STANDA ULINE KUID308HPS00 "Customer complaint is that the icemaker is not making ice. Found the power cord cut. Repaired power cord, unit is good to go."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Issue stated by customer: knocking by filter door/rattling noise. Intermittently. Opened unit, no issues with filter. Put unit into diagnostic mode, compressor tests good, found baffle making loud knocking. Ordering assembly.; ordrng 1 W11164593 (diffuser)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW4855HW1 "Issue stated by customer: washer shakes while running through cycles. No error codes stored. Ran unit through automatic tests, found unit not draining water all the way. Made sure drain hose was installed properly. Ordering pump to resolve issue.; ordrng 1 W10919003 (pump-water)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ "Issue stated; NOISY OPERATION. DEFECTIVE WHEEL ON FRIDGE. PHYSICAL DAMAGE EXIST. Found wheel missing on back right of refrigerator. Plugged in unit, no abnormal noises. Ordering wheel assembly.; ordrng 1 2152958 (screw) and 1 WP2179826 (rivet) and 1 WPW10304659 (roller-cab)"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Last trip found leak in EVAP. Replaced EVAP to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Got frost pattern prior reassembling the freezer compartment. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/17/2020
WASHER WHIRLPOOL WFW6620HC0 Customer stated that the issue is that the unit will not function. The user interface is non-responsive. 120 V coming from the wall. Ordering new user interface to resolve issue.; ordrng 1 W11319991 (cntrl-elec)
Near San Antonio, TX 78245
Justin
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Ordering sump pump and UWI sensor for unit, scheduling return for Friday. ; ordrng 1 W11084121 (sensor) and 1 W11085683 (pump&motor)"
Near Cibolo, TX 78108
S. L.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced both doors and name plate, tested unit adjusted doors all operations normal."
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/17/2020
REFRIGERATOR JENNAIR JFC2089WEM9 Filter stuck in unit. Removed filter and changed for customer. No further issues at this point. Collected Sc.
Near Converse, TX 78109
S. L.
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL ADB1400AGW1 Removed inlet valve replaced fill hose and inlet valve ran functions test no leaks all operations normal no email provided.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Issue stated: DISPENSER PROBLEM. CUSTOMER LOANER FOR A MONTH. PLEASE CHECK BEFORE RE-SALE.PHYSICAL DAMAGE EXIST. Found water valve not actuating. Ordering new water valve to resolve issue. Could not find any physical damage.; ordrng 1 WPW10420083 (valve)
Near Boerne, TX 78015
Tommy B.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the unit isn’t making ice. Found issue to be ice clogging the fill tube to the icemaker. Can’t remove it without damaging the tube. Ordering fill tube to resolve issue.; ordrng 1 W11415785 (FILL TUBE)
Near San Antonio, TX 78249
Colton B.
Job Details: 03/17/2020
DISHWASHER MAYTAG MDBH955AWS2 Issue was a broken door latch. Replaced latch to resolve issue. Unit tested good. Collected SC + Part.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 ESTIMATE ONLY! Unit not cooling properly and not making ice. Found ice maker in proper working order just not cooling properly. Found two issues compressor not cycling properly and not pushing Freon properly. Also found UI not reading thermistors properly and not turning compressor off even during diagnostics testing. Quoted 1324.29 for P&L. Customer is going to reach out WHP to try and get it covered. ; rqstng P&A on 1 W10276644 (compressor) and 1 W10862400 (cntrl-elec)
Near San Antonio, TX 78263
S. L.
Job Details: 03/17/2020
COOKTOP GAS JENN-AIR JGD3536GS00 Installed deflector plate at blower replaced cals and tested unit all operations normal. No more erratic sparking ignition is fast and flame good.
Near Boerne, TX 78006
Tommy B.
Job Details: 03/17/2020
VENTHOODS UNKNOWN WVW51UC0HV0 The part does not have the same wiring harness as the existing part. Parts team alerted and helping research issues.; saved tckt
Near , TX 78624
Tommy B.
Job Details: 03/17/2020
OVEN ELECTRIC (D KITCHEN AID KEBS209BSS00 Customer stated that the unit went dark at the UI after baking for one hour at 400. Called techline spoke to Steve.SR7727385981. Swapped out the thermal fuse and explained to the customer about opening the door after cooling to cool being the issue. Collected service call.
Near Floresville, TX 78114
S. L.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW8040DW4 "Removed broken lid assembly replaced both hinges and installed new lid, cleared lid lock error code ran automatic verification cycle all operations normal. No email provided."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Issue stated by customer: refrigerator section not cooling. Freezer section is fine. Found refrigerator at 50degrees. Pulled unit apart and found fridge coils frozen over. Water reservoir link was leaking water freezing over refrigerators coils. Ordering parts.; ordrng 1 W10316760 (thermistor) and 1 W10777986 (WIRE) and 1 W11098695 (fan-scroll) and 1 W11204869 (reservoir) and 1 WP2300868 (fitting)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived at the customers home and discovered more ice accumulating in the freezer section. Gasket seal appears to be loose from the door slightly. Customer is returning the unit to the retailer therefore no repairs are necessary.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/17/2020
WASHER AMANA NTW4516FW3 Control did not fully resolve issue. Unit is now powering on but the latch isn’t functioning properly. Ordering latch to resolve issue. ; ordrng 1 W11307244 (latch)
Near Boerne, TX 78015
Douglas H.
Job Details: 03/17/2020
OVEN ELECTRIC (D KITCHEN AID KODE900HBS00 Unit showing f6e4 UI/ control mismatch. Per tech sheet ordering console and both controls to resolve the issue. Console is psp item; ordrng 2 W11294388 (cntrl-elec)s and 1 W11399171 (CONSOLE)
Near San Antonio, TX 78248
Douglas H.
Job Details: 03/17/2020
ICEMAKER (STANDA KITCHENAID KUID308ESS1 Last trip found faulty bin thermistor. Replaced bin thermistor to resolve issues. Collected part cost. Didn’t charge more labor for repair due to previous repair under 90 days.
Near Corpus Christi, TX 78413
Adam
Job Details: 03/17/2020
DISHWASHER AMANA ADB1400AGW1 Inspection of unit shows latch mechanism for soap dispenser broken. Replaced to Resolve issue
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
DRYER WHIRLPOOL WED8000DW4 "Issue stated: DRYER MALFUNCTIONING, DOESN’T DRY, TURNS OFF, NOT RELIABLE, PURCHASING DIFFERENT. Plugged in unit, unit ran good and got up to temperature. Found F4E3 Restricted Airflow error code stored. Cleared error code. Unit tests good for resale."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
DRYER WHIRLPOOL WED5000DW2 "3/13/20 9:13: 11 there 3/13 FRI, 9:06 to 9:06, Issue stated by customer: DRYER STILL TRIPPING BREAKER. Unit ran for about 5min before shutting off. Voltage tests are all good from outlet to plug and terminal block. Checked all connections to make sure they were tight. Heating element shows some black marks. Replaced heating element, unit ran for 15min before tripping breaker. Ordering wiring harness and ACU.; ordrng 1 W10640707 (harns-wire) and 1 WPW10476828 (cntrl-elec)"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Called the number on work order at 8:34 AM and it was a wrong number. Went to the location and no one was there, new home door locked. Called Ferguson’s in Victoria to see if I could get a number for the lock box, spoke with Mike and he looked up the location. He saw the order had been canceled, Whirlpool is replacing the appliance"