Near San Antonio, TX 78216
Ezequiel V.
Job Details: 12/16/2019
RANGE WHIRLPOOL WFE320M0ES2 "Checked range found element not staying on. Good voltage to element. Found cooktop warped not sitting properly attempted to resolve issue with no luck. Ordering new element, cooktop also ordering infinite switch just in case.; ordrng 1 W10275048 (elmnt-surf) and 1 W10380657 (cooktop) and 1 W10434452 (switch-inf)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/16/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Ran diagnostics and received error code F8E0: Upper cool fan speed and F6E4: UI to control state status. This unit will need a new Copernicus ACU set at a minimum and could need a new UI and possibly up to two blowers. I have ordered all parts and will return to vendor what is not needed.; ordrng 1 W11040197 (cntrl-elec) and 1 W11040198 (cntrl-elec) and 1 W11105007 (console) and 1 W11200129 (blower) and 1 W11200129 (blower)
Near San Antonio, TX 78253
Christian G.
Job Details: 12/16/2019
WASHER MAYTAG MVWB835DW4 Issue stated by customer: washer not washing properly. Ran unit through diagnostic cycle. Found F0E3 overload code. Advised homeowner on load sizes and detergent use. Ran unit through factory calibration. Unit test good. Informed customer of survey.
Near San Antonio, TX 78251
Christian G.
Job Details: 12/16/2019
WASHER WHIRLPOOL WFW5620HW0 Issue stated by customer: washer leaking from dispenser drawer. Replaced dispenser drawer and housing. Unit test good. Informed customer of survey.
Near San Antonio, TX 78260
Ivan B.
Job Details: 12/16/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Checked dishwasher. Water to unit was cut off. Cut on and ran test cycle. Unit operating properly no further issues at this time. Yes to survey.
Near San Antonio, TX 78256
Colton B.
Job Details: 12/16/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Issue was that the screen on the UI went out. Replaced UI panel, unit testing good. Got panel from SSB.; used 1 W11351998 from stock"
Near San Antonio, TX 78253
Richard G.
Job Details: 12/16/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Replaced magnetron, exhaust fan, and thermostat. Tested to complete. Unit is good to good to. No email to add."
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/16/2019
WASHER MAYTAG MVWC565FW0 Checked washer found cam making loud noise. No error codes found during testing. Ordering new cam and actuator. ; ordrng 1 W10597177 (actuator) and 1 W10721967 (drive pulley)
Near San Antonio, TX 78247
Devon F.
Job Details: 12/16/2019
OVEN ELECTRIC (D WHIRLPOOL GGG388LXS02 Customer complaint was unit not heating properly tech diagnose a bad control board cus refuse to pay will not proceed with ordering parts. Collected SC 113.66 card.
Near San Antonio, TX 78239
Ivan B.
Job Details: 12/16/2019
MICROWAVE OVEN WHIRLPOOL KOCE500EWH06 Interlock system engaging but not staying engaged. Ordered interlock harness. Customer prefers morning appt.; ordrng 1 W10720308 (INTERLOCK HARNESS)
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 12/16/2019
WASHER MAYTAG MVWX655DW1 Checked washer found control board backed off not installed correctly. Reseated control. Ran diagnostics no error codes. No issues at this time. Advised customer of leak at drain pipe. Job complete.
Near San Antonio, TX 78251
Douglas H.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WZF34X16DW04 "Unit not freezing properly. Checked pressure high side around 50 psi and low side in a vacuum indicates leak. Ran nitrogen pressure test, checked for leaks where visible, couldn’t find any leak. Called techline spoke with Andy. He asked what had been done and explained everything to him. He then deemed unit unrepairable. Read disclaimer to me. Sr 7726645981"
Near San Antonio, TX 78247
Devon F.
Job Details: 12/16/2019
DRYER AMANA NED4655EW1 Customer complaint was unit door handle broke off replaced door handle unit is operating as designed.
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Techline stated sealed system issue. Found leak in EVAP yesterday. Replaced all parts to resolve the issue. Needed truck stock drier due to the one that came with compressor was leaking. Unit began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind. ; used 1 WPW10143759 (DRIER-HV) from stock
Near Corpus Christi, TX 78414
Adam
Job Details: 12/16/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 Installed rocker switch issue resolved.
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 12/16/2019
DRYER WHIRLPOOL MDE2400AYW Checked dryer found burnt out thermostats and burnt element. Ordering thermostat and element. Element is discontinued advised customer to call extended warranty for further processing with element. ; ordrng 1 34001073 (HEATING ELEMENT) and 1 35001021 (thermostat) and 1 35001022 (thermostat)
Near Victoria, TX 77904
Michael
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ1 "Installed parts ordered, the ice maker is rotating and calling for water, appliance is working normal"
Near Odem, TX 78370
John L.
Job Details: 12/16/2019
WASHER WHIRLPOOL WTW5000DW2 "Components ordered not the issue, issue is with control board. Washer machine Control board is infested with roaches, this has caused the control panel to fail. Replacing this only result in another failure as home is infested with roaches Took photos of control board infestation with SD mobile to document findings. Called partner team to document findings, service number 7726568131"
Near Corpus Christi, TX 78410
John L.
Job Details: 12/16/2019
DRYER AMANA NED4655EW1 "Inspected unit, issue with cut off. Replaced, issue resolved; used 1 3977393 (THERM CUT OFF) from stock"
Near Port Aransas, TX 78373
John L.
Job Details: 12/16/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed component, issue resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Installed components, issue resolved."
Near Portland, TX 78374
John L.
Job Details: 12/16/2019
WASHER MAYTAG MVWB865GW0 "Installed component, tested installation. Issue resolved."
Near Odem, TX 78370
John L.
Job Details: 12/16/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, found issue with ice level sensors, also LEDs are shutting off or not turning on at time also flicker at other. Replace components to resolve issue.; ordrng 1 W10518658 (cntrl-elec) and 1 W10654548 (door-ice) and 1 W10788814 (cntrl-elec) and 1 W10811365 (cntrl-elec) and 1 W10832970 (cntrl-elec)"
Near Victoria, TX 77901
Michael
Job Details: 12/16/2019
WASHER ROPER RTW4516FW1 "Installed parts ordered, calibrated and performed a diagnostics test,completed with no error codes, appliance is working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 12/16/2019
DISHWASHER WHIRLPOOL ADB1400AGS1 When I was originally here to diagnose units dishwasher was not yet mounted. After installing components on this visit I could not get the door to shut upon further investigation shows installer/contractor drilled a hole through the seal and tub of the unit to mount into under cabinet. Head maintenance man or the apartment complex was on hand during my installation and I pointed this out to him and He understands that because of this Manufacturing warranty to the unit has been avoided because of installers/contractors blatant disregard for installation instructions. Issue resolved
Near Bloomington, TX 77951
Michael
Job Details: 12/16/2019
DRYER LG DLG4971W "The dryer was making a noise, sounded like it was coming from the blower wheel. Removed the front panel and cover to the blower wheel, found a coin that was being tossed around inside the wheel, removed the coin, no longer make the noise, appliance work normal"
Near Rockport, TX 78382
John L.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Installed components, issue resolved."
Near Bloomington, TX 77951
Michael
Job Details: 12/16/2019
RANGE SAMSUNG NX58H5600SS "The ignitors are working normal, advised customer to clean the ignitors and valves with alcohol to remove any grease or spills with a q tip. The UI isn’t working properly, ordered parts to resolve issue; rqstng P&A on 1 AP5917358 (PCB BOARD) and 1 AP5917439 (KNOB) and 1 AP5986689 (MEMBRANE )"
Near Corpus Christi, TX 78418
Adam
Job Details: 12/16/2019
WASHER MAYTAG MVWC565FW0 Installed components calibrated unit ran verification cycle issue resolved machine runs as intended.
Near Corpus Christi, TX 78412
Adam
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Inspection of unit determined that by metal not working causing unit to ice over in freezer compartment Which in turn is not allowing air to flow into fridge compartment. Replace evaporator Motor and harness to resolve issue. ; ordrng 1 W10252866 (motor-evap)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRS586FLDM01
Near Victoria, TX 77905
Michael
Job Details: 12/16/2019
WASHER WHIRLPOOL MHW5630HW0 "Installed parts ordered, ran a quick diagnostics test, the appliance is no longer leaking and working normal"
Near Corpus Christi, TX 78415
Adam
Job Details: 12/16/2019
WASHER WHIRLPOOL WTW5000DW2 Inspection of unit shows error codes for motor not reaching max RPM and fault in motor Also have an error code for over suds when testing unit you can smell the amount of detergent customer has been using in machine advise customer to run two or three cycles empty no detergent know close to flush out excess soap. Issue resolved
Near Hollins, VA 24019
Uriah B.
Job Details: 12/16/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Near Blacksburg, VA 24060
Chris S.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL KSRG25FKBL17
Near Roanoke, VA 24015
Chris S.
Job Details: 12/16/2019
DRYER WHIRLPOOL WED5000DW2
Near Roanoke, VA 24012
Uriah B.
Job Details: 12/16/2019
DISHWASHER KITCHENAID KDFE104HPS0
Near Christiansburg, VA 24073
Chris S.
Job Details: 12/16/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
Near Dublin, VA 24084
Uriah B.
Job Details: 12/16/2019
DRYER WHIRLPOOL CEM2745FQ0
Near Salem, VA 24153
Chris S.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01
Near Vinton, VA 24179
Uriah B.
Job Details: 12/16/2019
LAUNDRY WHIRLPOOL WET4027HW0
Near Max Meadows, VA 24360
Uriah B.
Job Details: 12/16/2019
KITCHEN WHIRLPOOL WDT970SAHV0
Near Little Rock, AR 72205
Doug M.
Job Details: 12/16/2019
DRYER WHIRLPOOL NED4655EW1 "Replaced timer due to not advancing to turn unit off,installed dryer kit due to thumping noise,tested unit operation checks ok ; used 1 4392065 (DRYER KIT) from stock"
Near Conway, AR 72034
Doug M.
Job Details: 12/16/2019
REFRIGERATOR KITCHENAID KFXS25RYMS0 "Inspected unit for not making ice,tested icemaker,jumped t-h icemaker did not cycle,tested for 120v at l-n did not 120v,jumped l-v did not fill,tested for 120v at p-3 connector to solenoid on fill valve did not have 120v from main control,tested 120v at p-5 connector did not have 120v from main control,diagnosed to need main control ; ordrng 1 WPW10401830 (cntrl-elec)"
Near Conway, AR 72034
Doug M.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit for water/ice under ice bin,found seal on ice chute not sealing enough to keep warm air from entering,diagnosed to need ice chute and silicone to seal compartment ; ordrng 1 W10837274 (plate) and 1 WP542638 (grease)"
Near Mayflower, AR 72106
Doug M.
Job Details: 12/16/2019
KITCHEN KITCHENAID KDTM354DSS "Inspected unit for noise,found when wash motor starts it makes a squealing sound due to bad bearing,diagnosed to need pump/motor assembly ; ordrng 1 W10805015 (pump&motor)"
Near Conway, AR 72034
Doug M.
Job Details: 12/16/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Inspected unit for door not opening all the way found plastic part of link kit hitting frame due to frame being bent,diagnosed to need tub; ordrng 1 W10713320 (tub-dishwr)"
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 12/13/2019
WASHER ROPER RTW4516FW Checked washer ran diagnostics cycle 3 times no loud noise or noise out of the ordinary. Checked for error codes no issues. Ran normal cycle to spin no issues or noise. Job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 12/13/2019
REFRIGERATOR JENN-AIR JFC2290REM00 Issue was valve not sending water to icemaker. Replaced valve to resolve issue.
Near Live Oak, TX 78233
Jim G.
Job Details: 12/13/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Heated seal and reseated gasket. Issue resolved.
Near Helotes, TX 78023
Tommy B.
Job Details: 12/13/2019
WASHER MAYTAG MVWB855DC1 Last visit found faulty counsel. Swapped out with new counsel to resolve issue. Unit tested good now.
Near Shavano Park, TX 78230
Tommy B.
Job Details: 12/13/2019
OVEN ELECTRIC (D WHIRLPOOL RB270PXYB Last visit found damaged glass panel. Replaced with new part to resolve issue. No further issues at this time.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/13/2019
WASHER WHIRLPOOL WFW6620HC0 "Customer states the unit showed a fault on the screen F0. Entered diagnostics and found error codes F8E1, valve failure. Ran automatic test and everything tested good except for the valves.ordering valves.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/13/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 Determined issue was due to faulty dampener motor. Will return to repair. Also pantry lid had a slight crack. ; ordrng 1 W10827015 (cover) and 1 WPW10594329 (control)
Near Shavano Park, TX 78249
Tommy B.
Job Details: 12/13/2019
VENT HOOD WHIRLPOOL UXT5236BDS Customer stated that the issue was a scraping noise. Found issue to be the fan behind the filter scraping against a metal rod. Ordering a new fan to correct installation issues. Fan appears to be warped.; ordrng 1 W10416840 (fan blade)
Near San Antonio, TX 78258
Devon F.
Job Details: 12/13/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Customer complaint was unit fridge compartment was not cooling properly noticed evap in fridge frozen thawed ice and followed service pointer tech line showed me from another job same model, to moved thermistor and zip tie it to evap coil. At this time is operating as designed."
Near Cibolo, TX 78108
S. L.
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found ice bucket not sitting on coupler to ice motor due to frost build up cleared out frost build up tested ice door and door seal called tech line spoke to Chris sr number 7726626817 he advised me to change out ice door assembly rescheduling ; ordrng 1 W11098702 (door-ice)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/13/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced freezer door gaskets, freezer door is sealing properly. Good temperature in freezer and refrigerator. Job complete."
Near Boerne, TX 78015
Douglas H.
Job Details: 12/13/2019
RANGE WHIRLPOOL WFG505M0BS3 "Oven door extremely hot to touch. Calling techline due to reoccurring issues. Spoke with Andrew. Explained that I followed SP W10917778 and installed insulation kit. He asked a bunch of questions, documented, and stated everything is to spec but due to danger of burns transferred me to safety. Spoke with Natalie. Stated will reach out to consumer. Provided a new Sr number. Sr 7726626911 from techlineSr 7726540775 from safety"
Near San Antonio, TX 78245
Richard G.
Job Details: 12/13/2019
RANGE WHIRLPOOL WFE320M0EB1 "Customer states the unit worked fine up until a few days ago. The F2 error came back. checked saved error codes and found multiple F2 error codes. Heated oven to Could not repeat issue, but temperature on multimeter shows 230 degrees. Ordering temperature sensor.; ordrng 1 WPW10181986 (sensor)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/13/2019
WASHER WHIRLPOOL WFW92HEFC0 Replaced door seal. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/13/2019
WASHER MAYTAG MHW6630HC0 Contacted techline and spoke to Mike SR #7726Who confirmed issue is from the dispenser drawer assembly. Replaced part and hose. Issue resolved.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced water inlet valve refrigerator water did not dispense. Good water flow to ice maker. Ordering new valve and tube for water. Ice maker is dispensing ice. Customer request appointment after 3pm; ordrng 1 W10444033 (tube-water) and 1 W11043013 (valve)
Near San Antonio, TX 78254
Justin
Job Details: 12/13/2019
WASHER MAYTAG MVWB835DC2 "Replaced control and console UI on unit. Using CRP to cover parts, already collected labor and service call. Ran calibration and diagnostics. All test passed."
Near San Antonio, TX 78245
Justin
Job Details: 12/13/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Water coming out of unit is not even warm, pump is working and spray arms are working correctly. Going to order OWI, and control. ; ordrng 1 W10906426 (cntrl-elec) and 1 W11084121 (sensor)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/13/2019
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Determined compressor is completely out (making very loud knocking sounds). Also recirculation pump is going out. Requesting sealed system. ; ordrng 1 WPW10489122 (RECIRCULATION pump) and 1 WPW10605286 (compressor)
Near Boerne, TX 78015
Tommy B.
Job Details: 12/13/2019
REFRIGERATOR KITCHENAID KRFC704FPS "Previous visit while ensuring that tubing and type of door was properly seated, discovered that the cover was broken. Replaced with new cover to resolve issue."
Near San Antonio, TX 78260
L
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 #3034Ice maker not making ice found ice maker working but no water to it. Called tech line reminded getting a dual water valve. sr 7726628573. ; ordrng 1 W10349187 (valve) and 1 W10377151 (icemaker)
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/13/2019
DISHWASHER KITCHENAID KDTE204EBL4 Customer indicated that the unit will power completely off. Determined faulty control. Will return to repair. ; ordrng 1 W11084331 (cntrl-elec)
Near San Antonio, TX 78245
Justin
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found the rail mullion coming off of plastic piece at top. Top piece is kind of pushed in and doesn’t seem to be set like the bottom one. If issue happens again the door will need to be replaced. Freezer side. Went over survey with customer and leave behind.
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/13/2019
DRYER WHIRLPOOL WED8500DC4 Installed new idler pulley. Noise still occurring. Found noise coming from blower wheel. Wheel is cracked. Will install new wheel. ; ordrng 1 697772 (blower wheel)
Near San Antonio, TX 78233
S. L.
Job Details: 12/13/2019
WASHER MAYTAG MVWB835DW4 Called Trade Partners spoke to Rita she said she only has goods date from 11/2018 customer has no receipt advised him to get receipt if he wants unit to be service under warranty.
Near San Antonio, TX 78245
Justin
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Replaced freezer door, control board, and evap harness. Unit is showing good. Customer will keep an eye on freezer for the next 24 hours."
Near San Antonio, TX 78254
Justin
Job Details: 12/13/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HB0 "Replaced diode, checked capacitor it checked good. Tested by heating a cup of water."
Near Helotes, TX 78023
Christian G.
Job Details: 12/13/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 "Issue stated by customer: heating not working. Replaced control. Ran unit through diagnostics. Drain pump clogged initially not allowing diagnostic cycle to be completed. Cleaned unit out, No error codes. Informed customer on proper loading and cleaning procedures to avoid related issues. Unit test good. Informed customer of survey."
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/13/2019
WASHER WHIRLPOOL WTW5000DW "Customer stated that the issue is that the unit has a “burning odor” and customer is unsure at which point during the cycle that it occurs. Upon opening the lid, I could smell mold or mildew type odor. Ran diagnostics with no error codes. Ran automatic test cycle and unit cleared all functions. Visually inspected entire unit and found no issues. Ran manual tests to check the integrity of motor and gearcase parts. Using low and high speed agitate as well as low and high spin. Could not duplicate a burning smell. No further issues at this time."
Near Garden Ridge, TX 78266
S. L.
Job Details: 12/13/2019
MICROWAVE OVEN JENN-AIR JMW3430IL02 Customer closes on house tomorrow 12/13 will need closing docs for DOP Lower vent to unit has bend in it and causing door to not close correctly ordering new vent rescheduling 12/19; ordrng 1 WPW10327374 (vent-oven)
Near Comfort, TX 78013
Sherman
Job Details: 12/13/2019
FREEZER WHIRLPOOL WZF79R20DW03 Upon arrival above temp led in unit was on. Ran diagnostics on unit. Didn’t get any error codes. Checked around coils and fan coming on. All functioning properly. Started checking voltage to compressor and inverter. Compressor is extremely hot. Called tech line. Spoke to TJ. Sr#-7726631163. TJ said it’s a ss issue. Ordered parts to resolve issues. ; ordrng 1 W10750851 (COMPRESSOR ) and 1 W11198881 (START DEVICE) and 1 WPW10143759 (DRYER) and 1 WPW10350564 (CAPACITOR )
Near San Antonio, TX 78233
S. L.
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Found ice container is damaged on door top container took picture, smell smelt like freezer burn spreading from FC to RC customer states she already cleaned unit and removed everything removed contents in both FC an RC found smell is not from mechanical failure in unit but from something that was inside that spread smell to contents advised to use baking soda in both RC and FC and to clean ice bin all operations normal."
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/13/2019
DRYER WHIRLPOOL WED4815EW1 Replaced thermostat and adjusted vent hose. Ran cycle w wet clothes. Unit maintaining heat now. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/13/2019
MICROWAVE OVEN KITCHENAID KHHC2090SSS4 Microwave door extremely loose. Removed and reattached door and tightened all screws. Advised customer she can apply lock-tite or a similar adhesive to the screws to keep them from loosening over time from wear and tear. No further issues at this time.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Last visit swapped out evaporator motor to resolve customer noise complaint. Customer stated the issue still persists. Called techline spoke to Mike. SR7726631591 good night determine any known issues for the unit. No further issues at this time.
Near Shavano Park, TX 78249
Tommy B.
Job Details: 12/13/2019
OVEN ELECTRIC (S WHIRLPOOL KEBS207SSS04 Previous visits had heating issues. Swapped out the baking element in order to resolve this issue today. Unit is now assessing good with no further issues.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/13/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Unit not drying dishes. Found no rinse aid in dispenser. Explained importance of rinseaid to customer. Ran diagnostics testing, no error codes. Unit in proper working order. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78257
Colton B.
Job Details: 12/13/2019
DRYER WHIRLPOOL WED560LHW0 "Issue is a F6E2 error code. Replaced control board and UI to resolve issue, unit tested good."
Near Boerne, TX 78006
Colton B.
Job Details: 12/13/2019
MICROWAVE OVEN KITCHENAID KOCE500ESS07 "Issue is a ramp up to full power. Replaced transformer, unit is working as intended. Unit heated every time and noises were normal. Unit is good to go."
Near San Antonio, TX 78254
Christian G.
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Issue stated by customer: refrigerator still allowing for condensation build up. Found coils at bottom of refrigerator very dusty and full of lint. Cleaned off. Cleaned glass tray that had condensation on it to ensure no residual build up was accumulating and allowing water to continue to attach to tray. Also found food at bottom of refrigerator was warmer than at top. Could feel cold coming out of bottom side of door. Ordering gasket to try and resolve issue.; ordrng 1 WPW10136734 (gasket-fip)
Near San Antonio, TX 78209
Jesus C.
Job Details: 12/13/2019
WASHER MAYTAG MHW5500FW1 Tested washer. Error code F3E1. And F3E1. Found build up in drain pump and in pressure port. Cleared buildup. Ran service test. No issues during testing. Ran quick wash. Runs through wash. No issues during testing. Unit is working properly. Collected service fee. Job complete.
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/13/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Dishwasher getting f2e2 error code indicating UI is not communicating with the control. Removed UI from control per service manual and reconnected. UI still showing same error code. Checked connectors. Control is bad. Customer purchased the unit very recently and will be seeking an exchange.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/13/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Reschedule to coincide with the other appointment for the microwave. Customer approved. ; schdld next appmnt for 12/19 THU !
Near San Antonio, TX 78258
Devon F.
Job Details: 12/13/2019
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer complaint was unit would get error code for blower replaced blower unit is operating as designed.
Near San Antonio, TX 78209
Jesus C.
Job Details: 12/13/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Complaint is oven lights will flash during use of oven. Called techline. Sr 7726629992. Tried using 25 watt bulbs. Issue till occurs. Power is 124 at control. Techline pushing issue to engineering dept. will wait on engineering. ; saved tckt
Near San Antonio, TX 78209
Jesus C.
Job Details: 12/13/2019
REFRIGERATOR KITCHENAID KSSC48FTS00 Complaint is not cooling and noise when powered on. Tested unit. Noise during start up. Noise coming from evap fan. Fixed fan. Unit running for 20 minutes. Only getting partial frost pattern on evap. Called SG. Unit might be low on Freon. Will need to reschedule for sealed system tech. ; schdld next appmnt for 12/17 TUE !
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/13/2019
DISHWASHER WHIRLPOOL KDTE204ESS3 "Client was not prepared or willing to pay the service fee, parts and labor. He had replaced some parts to the dish rack through an online store. He did not have the original parts. His warranty had a 5 year coverage on dish racks. I called our office to inquire. I advised the client to call Whirlpool for authorization. Otherwise I would have to charge the labor to fix it and whatever the parts would cost. I did not touch the item."
Near Helotes, TX 78023
Richard G.
Job Details: 12/13/2019
MICROWAVE OVEN JENN-AIR JMC3415ES01 "Replaced 4 switches, bracket, switch lever, and fuse. Tested to complete. Unit is good to go."
Near Kerrville, TX 78028
Sherman
Job Details: 12/13/2019
MICROWAVE OVEN WHIRLPOOL UMV1160CW Upon arrival turntable missing. Ran diagnostics on unit. Unit is functioning as designed. No further issues at this time.
Near San Antonio, TX 78254
Christian G.
Job Details: 12/13/2019
FREEZER WHIRLPOOL WRS571CIHZ01 Issue stated by customer: refrigerator/ freezer not keeping cold. Replaced faulty fan motor and baffle motor. Unit test good. Informed customer of survey.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/13/2019
DISHWASHER KITCHENAID KDTM404ESS3 "Unit leaking. Found cause to be drain hose has two holes in it up near the top of the curve, likely from install. Unit was moved a couple of times based on prior history. Ordering drain hose and kickplate screws as those were not the correct screws. ; ordrng 1 W11084165 (hose-drain) and 2 WP302868 (screw)s"
Near San Antonio, TX 78248
L
Job Details: 12/13/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Replace gasket. Door now closing told costumer to give a couple of hours for gasket to adjust to unit Charge p+l. 166.69
Near Converse, TX 78109
S. L.
Job Details: 12/13/2019
FREEZER MAYTAG MZF34X16DW01 "Found unit at 42 degrees fan and compressor on took picture of frost pattern which there isnt one only frozen over cap tube, amp draw .41 amp at compressor called SG he said will need UV Dryer customer is responsible for dryer since only compressor is part covered cost for this would then from there will know what will need to be replaced if it is leak in evaporator or restricted cap tube after everything Customer wants to contact Maytag to see if they will provide any help with cost of repairs.; rqstng P&A on 1 WPW10143759 (dryer)"