Near San Antonio, TX 78260
Jim G.
Job Details: 04/30/2020
RANGE AMANA AER6303MFS2 Replaced all parts. Issue resolved.
Near Ingram, TX 78025
Tommy B.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL ED5PHAXMQ00 Need the icemaker as the current one is nonfunctional and broken. Collected service call.; ordrng 1 2198597 (icemaker assy)
Near Boerne, TX 78006
Douglas H.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Complaint of refrigerator compartment not cooling properly. Found refrigerator compartment at 44 degrees and freezer at 4 degrees. Finding issue to faulty damper. Ordering damper to resolve the issue. ; ordrng 1 WPW10127427 (DAMPER)
Near Bandera, TX 78003
Richard G.
Job Details: 04/30/2020
WASHER WHIRLPOOL WTW5000DW0 Replaced pulley shield. Unit is good to go.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/30/2020
DRYER WHIRLPOOL WGD4950HW0 "Checked dryer found bend at exhaust pipe, checked for heat good heat average temperature of 150 present. No issues with dryer or venting. Job complete."
Near San Antonio, TX 78257
Christian G.
Job Details: 04/30/2020
MICROWAVE OVEN KITCHEN AID KEMS309BSS00 Issue stated by customer: F1 E5 - Combination Wall Oven. Error code is due to bad inverter. Customer stated inverter went out 2.5years ago. Informed customer we’d need to replace inverter to see what is cause it repeat issue. Customer stated they needed to leave by certain time. Could not finish install of part. Informed customer I’d be back first thing tomorrow morning to install. Quoted customer . Inverter(part+tax/shipping) s.call
Near San Antonio, TX 78253
Justin
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found the freezer door switch faulty. Will need 2 more door switches for unit. ; ordrng 1 W11396033 (DOOR SWITCH ) and 1 WP12466115SP (light switch)
Near San Antonio, TX 78251
Justin
Job Details: 04/30/2020
RANGE WHIRLPOOL WFE320M0ES2 "Front 2 burners are cutting in and out, Texas home appliance sent a tech who changed out infinite switches for back left, front and back right side. Calling techline Robert is assisting, need to order right door hinge. File number 7727705505. Recommended replacing element for front burners and the switches. ; ordrng 1 W10823729 (elmnt-surf LEFT FRONT ) and 1 W11047722 (elmnt-surf RIGHT FRONT ) and 1 WPW10299226 (hinge-door)"
Near San Antonio, TX 78253
Justin
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Plugged in unit, compressor came on. I can hear freezer fan, will leave plugged in for 24 hours and check again tomorrow. ; schdld next appmnt for 4/30 THU !"
Near San Antonio, TX 78217
Shawn W.
Job Details: 04/30/2020
RANGE KITCHENAID KGRS505XSS05 "Found error F2E1 stuck Key. When running the test for the UI the display recognized that the knob was not off. called Tech Line and spoke with Kevin SR #7727709528. Assurion had a note as follows: diagnose only contact tech line for buyout Follow standard Whirlpool processes for this repair. Exceptions include: Product Not Repairable, Contract Coverage Questions, or Customer Escalations. For these exceptions only, contact Asurion at 800-285-2020. The customer brought this up. This is why I talked to Techline. Kevin stated there is no such thing. I explained to the customer that I would order everything for the repair and that he could call our office and Assurion to work out a replacement, and also explained that we would email a follow up. The unit will need a new manifold. Customer claimed that the middle burner was acting up as well. I confirmed that there was uneven flame as well as not flaming at all at times. Customer was complaining about uneven
Near , TX 78109
S. L.
Job Details: 04/30/2020
RANGE WHIRLPOOL WFG525S0HS1 Found oven door completely gone missing called CXC spoke to Elizabeth SR number 7727683779 this would not be considered functional repair since issue was not caused by manufacturer referred customer to customer service if there are any questions.
Near San Antonio, TX 78232
Shawn W.
Job Details: 04/30/2020
DISHWASHER AMANA ADB1400AGS1 "Customer complained that the unit would just stop half way through. Found that the unit turned on then stopped and then had no power. Found a number of outlets with no reading at all on my sperry circuit tester but had voltage some how and three other outlets in the kitchen that have hot negative reverses. Opened up bottom of unit and found that the unit was not plugged in, it was probably barely connected which explains the intermittent problems.Found an outlet in the dinning room that had a good outlet. Tested unit with extension cord and it works fine. The landlord was not there to sign a damage waiver so I called and explained to him that he will just need to plug it in. I also explained to him about the electrical issue and that if that outlet does not have proper voltage, polarity and grounding it could eventually damage the comptroller board. Found a faster missing W10503548 on the access panel, replaced it with truck stock."
Near San Antonio, TX 78228
Jesus C.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Icemaker not completing harvest. Will not fill with water. Called tech line. Found broken wiring from door harness near bottom hinge. Harness is built into freezer door. Freezer door will need to be replaced. Sr 7727709478; ordrng 1 LW10801811 (dor-fip wh)
Near San Antonio, TX 78249
Christian G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated by customer: door had dent upon arrival. Replaced door. Did not get emble. Ordering Nameplate. Nameplate 2 5/8” from top to top of W/L, 2 3/4” from right to l, 6” from right to W; ordrng 1 W11223753 (nameplate)"
Near San Antonio, TX 78215
Jesus C.
Job Details: 04/30/2020
WASHER MAYTAG MVWB765FW2 Tested washer. F5E1 error code. Lid lock not engaging. Good power to lock. Replaced latch. Ran diagnostics testing. Lid lock is working. All test pass in diagnostics. No further issues. Unit is working properly. Collected payment for repairs. Job complete.
Near Helotes, TX 78023
Justin
Job Details: 04/30/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Running unit through diagnostics, unit working as designed. Spray arms working, heating element working. Will refer customer to User care guide."
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/30/2020
WASHER WHIRLPOOL WFW9450WR00 Unit making loud noise and not draining. Showing f20 mid cycle (long drain). Found debris in drain pump. Cleared debris. Unit functioning now but still extremely noisy. Ordering drain pump to fully resolve the issue. ; ordrng 1 WPW10730972 (PUMP)
Near San Antonio, TX 78245
Christian G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Issue stated by customer: diffuser had iced up again. Customer stated since last visit it had frozen once but hasn’t done it again since. Replaced control and freezer harness. No further issues at this time. Unit tests good.
Near Bulverde, TX 78163
Jim G.
Job Details: 04/30/2020
REFRIGERATOR KITCHENAID KRFF305ESS00 I contacted techline to verify. Spoke to Joel SR# 7727708690 who informed me that according to temp readings find that either a restriction or leak in sealed system however the amp draw is higher than normal but within range. Ordering compressor and evaporator as a precaution should the leak or restrictions be there. ; ordrng 1 W10507884 (compressor) and 1 W11256565 (evaporator)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Issue stated by customer: Condenser keeps icing over and the rest of the fridge/freezer will not cool. Customer stated they defrosted unit prior to arrival. Found unit blowing at 5degrees in fridge section. Adjusted temps back to recommended. Customer showed me picture of what unit back looked like, evap was all frosted over. Ordering wiring harness and control to resolve issues.; ordrng 1 W11174836 (cntrl-elec) and 1 W11405276 (WIRE HARNESS)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Called customer prior to arrival stated unit is out of warranty due to history on refrigerator. Customer stated they did not want to continue service. Job complete.
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/30/2020
DRYER WHIRLPOOL WGD9550WR0 "Customer stated unit makes noise and stopped working for sensor dry. Checked errors, found f70 communication error, f01 control failure and moister sensor open. Ran unit for extended period of time and found noise coming from at least one of the rollers. Unit would need UI console, electronic control, sensor harness, and dryer repair kit. Asking for Auth due to part cost and due to console being discontinued. ; rqstng P&A on 1 4392067 (DRYER REPAIR KIT ) and 1 W10251606 (CONSOLE RED) and 1 WP3406653 (SENSOR HARNESS) and 1 WPW10169969 (ELECTRONIC CONTROL ), states that autho needed"
Near San Antonio, TX 78202
Jesus C.
Job Details: 04/30/2020
DRYER WHIRLPOOL WED7000DW2 Tested dryer. Heater not working. Good tumble. Good power to heater from control. No power immigration from motor. Found bad centrifugal switch. Replaced motor. Ran dryer. Unit is heating. Good airflow. No further issues. Unit is working properly. Collected payment for repairs. Job complete. ; used 1 279827 (MOTOR) from stock
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 04/30/2020
WASHER MAYTAG MVWC465HW2 Checked washer found metal nail stuck in between agitator and basket removed debris. Ran diagnostics test no issues switching from wash to spin. Good agitation and spin. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/30/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Unit not making ice properly. Found two issues. Bin thermistor not reading properly and compressor is inefficient. Ordering both to resolve the issue. Not a call back due to this being a new issue. ; ordrng 1 WPW10511923 (BIN THERMISTOR ) and 1 WPW10605286 (COMPRESSOR )
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/30/2020
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 Unit not making ice. Finding issue to be condenser fan. Ordering condenser fan due to not having in truck stock. Quoted 259.68 for P&L. Customer wants to proceed with repair. ; ordrng 1 W10181323 (MOTOR COND)
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/30/2020
DRYER MAYTAG MEDB835DW4 "Replace control board and discovered that the console I ordered did not come with the internal electronics needed as well as the touch screen. This was an error by me. However, the last generation for this model use to come with the electronic component. I’ve ordered the part.; ordrng 1 W11158457 (overlay)"
Near San Antonio, TX 78254
Justin
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM00 "Defrost is working correctly, Switched over to the 8hr timer. After speaking to NR he recommended replacing Control if 8 hour timer does not work. W11088499 is control part number. Calling techline for assisting with troubleshooting. Rick is assisting, 575.89 quoted for repair. ; ordrng 1 W11088499 (cntrl-elec)"
Near San Antonio, TX 78254
Christian G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Issue stated: no power to fridge. Ordered wiring harness(power) and control. Customer was given eta of 5/25 for wiring harness. Went without. Installed control, no change. Customer would like update on part eta.; saved tckt"
Near Corpus Christi, TX 78414
Adam
Job Details: 04/30/2020
DRYER AMANA NED4655EW1 #1469 install components tested unit issue resolved.
Near Corpus Christi, TX 78404
Adam
Job Details: 04/30/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Install components tested unit. Icemaker is calling for water and will harvest. Unit was out of Manufacturing warranty customer was charged cost of parts plus cost of labor for a total of 275.65 in the form of a check.
Near San Antonio, TX 78255
Richard G.
Job Details: 04/30/2020
REFRIGERATOR KITCHEN AID KRMF606ESS01 "Attempted to replace the dispenser motor. The shaft for 5he motor does not come with the new motor and the old one is rusted and will not come out of the old motor. Attempted to remove shaft for a long time, will need to order new shaft.; rqstng P&A on 1 WPW10347114 (shaft)"
Near , TX 78109
S. L.
Job Details: 04/30/2020
DISHWASHER WHIRLPOOL WDF540PADM3 See attached picture of damaged cabinet right side where bracket to unit meets cabinet this is pre existing. Found door strike bent and damaged retainer clips corrected door strike and ordered new retainer clips.; ordrng 2 WPW10503548 (retainer)s
Near Corpus Christi, TX 78408
Adam
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Install components tested unit fridge immediately turned on and started cooling. Issue resolved
Near Kingsville, TX 78363
John L.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Unit no longer at store, unit has been sent back to manufacture."
Near Corpus Christi, TX 78410
Adam
Job Details: 04/30/2020
WASHER MAYTAG MVWC565FW2 Inspection of unit shows no error codes. Both manual and automatic testing of unit shows good operation and function. Customer complaint of strong odor/smell coming from machine. But during my visit and my testing no smell was apparent. Advise customer of product to use to clean tub and washer itself but aside from that no actual malfunction or problem with unit. Issue resolved
Near San Antonio, TX 78258
Jim G.
Job Details: 04/30/2020
MICROWAVE OVEN JENN-AIR JMW3430DP03 I contacted techline and spoke to Kathy SR# 7727710115 to verify my course of action. According to the techsheet the errors received point to a faulty Appliance manage. Verified continuity at the advised points. Ordering new AM. ; ordrng 1 W10821712 (cntrl-elec)
Near Robstown, TX 78380
Adam
Job Details: 04/30/2020
COOKTOP KITCHENAID KCGD506GSS00 Install component tested unit issue resolved
Near Corpus Christi, TX 78410
John L.
Job Details: 04/30/2020
RANGE AMANA ACR4303MFW2 "Install components, Issues have been resolved"
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Checked refrigerator found fill tube to ice maker broken. Ordering new tube assembly to resolve issue.; ordrng 1 W11046934 (tube-water)
Near Dublin, VA 24084
Uriah B.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced control and UI board. Set temps at recommended. All checks good for now. Cx to observe.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Checked refrigerator found shelf shattered broken ordering new shelf to resolve issue. No further issues found with refrigerator. ; ordrng 1 W10709163 (shelf-glas)
Near Radford, VA 24141
Uriah B.
Job Details: 04/30/2020
WASHER MAYTAG MVWB835DW0 W10902814. Washplate. W10811956. Gearcase. Labor:Needs both. Cx to shop new.
Near San Antonio, TX 78257
Christian G.
Job Details: 04/30/2020
DISHWASHER KITCHEN AID n/a Issue stated by customer: dishwasher rack wheels had broken and rack was falling. Ordering rack assembly. 2nd appliance charge from ticket#71304. Need to obtain serial number; ordrng 1 W10712394 (adjuster)
Near San Antonio, TX 78260
Shawn W.
Job Details: 04/30/2020
MICROWAVE OVEN KITCHENAID KMBS104ESS02 KPYLX00APL1 authorization. Customer complaining of problems with the display. Ordered all parts needed to repair and will return to vendor what is not needed. In cabinet. Requesting double labor. Collected service fee of.; ordrng 1 W10891907 (cntrl-elec) and 1 W10891908 (cntrl-elec) and 1 W11197501 (panl-cntrl)
Near Hollins, VA 24019
Uriah B.
Job Details: 04/30/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced both hinge mounting screws. All checks ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/30/2020
WASHER MAYTAG MHW3505FW1 F5e2F3e1F8e3Reset and recalibrated unit. Checked operation multiple times. All checks ok. ; used 1 WP8567668 (TIE) from stock
Near Salem, VA 24153
Uriah B.
Job Details: 04/30/2020
BELLA KITCHENAID KRFC704FBS02 Replaced IM. Cx to observe.
Near Port Aransas, TX 78373
John L.
Job Details: 04/30/2020
WASHER MAYTAG MHW3505FW0 "F3E1 water level system errorF8E3 overflow condition Called Techline and spoke with Ed, explained issues and what code received. Techline suggests to test harness, ran test. Techline suggesting to replace harness to resolve issue.; ordrng 1 W10685627 (harns-wire)"
Near Roanoke, VA 24012
Uriah B.
Job Details: 04/30/2020
M/W OTR WHIRLPOOL WMH31017HW3 "Cx experiencing no airflow when fan is operating. Unit is operating properly in both low and high fan modes.Cx to call back installer to check installation. Perhaps the flapper was installed incorrectly. In trying to dismount unit, I was afraid I would ruin something in the back of the unit. Unsure how it was installed."
Near Aransas Pass, TX 78336
John L.
Job Details: 04/30/2020
REFRIGERATOR AMANA ART318FFDW06 "Inspected unit, sweat at rear ventilation. Check the seal around refrigerator door and freezer section, no issues found with seals. Unit does not fall within normal operating temperature in refrigerator section, replace components to resolve this issue. The unit is a Rent-A-Center product and has an extended one year warranty.; ordrng 1 W10633587 (diffuser) and 1 W11108173 (THERMOSTAT ) and 1 W11207403 (CONTROL )"
Near Kingsville, TX 78363
Adam
Job Details: 04/30/2020
WASHER MAYTAG MVWB865GW1 Inspection of unit shows error code for long fill no fill replace water valve and harness to resolve issue. Customer is notably upset because product is under a month old and will be speaking with retailer about replacement.; ordrng 1 W10849297 (harns-wire) and 1 W11096267 (valve)
Near Roanoke, VA 24015
Uriah B.
Job Details: 04/30/2020
RANGE MAYTAG MER8700DH1 Replaced the hidden bake element. Checked operation. All checks ok. Policy adjust: MPY5800WPL1
Near Roanoke, VA 24012
Uriah B.
Job Details: 04/30/2020
WASHER WHIRLPOOL WTW4816FW2 Found long fill code. F8e1. Made sure cx turns water on both hot and cold. Instructed cx about proper standpipe for drain. All other checks good at this time.
Near Bishop, TX 78343
Adam
Job Details: 04/30/2020
RANGE KITCHENAID KSDB900ESS0 Customer had whirlpool ship parts directly to the inspection of unit shows error code for stock key. Customer states interface not always responding is forced to shut off breaker before unit will respond. Customer stated whirlpool sent them two of three parts suggested after inspection of unit and seeing only area code for Stuckey and the fact that control/interface is working at the time of my arrival I told customer to go ahead and have whirlpool shipped out third part because I think it’s more than likely would resolve issue.; O-emld tckt
Near Dublin, VA 24084
Uriah B.
Job Details: 04/30/2020
RANGE WHIRLPOOL WFE320M0ES2 Replaced hinges. All checks ok.
Near Corpus Christi, TX 78405
Adam
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Inspection of unit shows icemaker is receiving ice but looks like a good portion of the water is dripping behind the back panel in the freezer compartment causing large sheet of ice build up on bottom of freezer. Icemaker for this unit is optional and requires entire kit to be ordered. Replace icemaker kit to resolve issue; ordrng 1 8003RP (tube-water) and 1 W10715709 (icemaker)
Near Beeville, TX 78102
John L.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 "Inspected unit, evaporator freezing over calling poor circulation of air into refrigerator. Ran a few tests on unit, issue caused by wiring harness and heater. Replace these components to resolve issue.; ordrng 1 2169142 (fan blade) and 1 W10495968 (heater,defrost) and 1 W10556724 (motor,fan) and 1 W10679946 (harns-wire) and 1 W11038873 (cntrl-elec) and 1 W11175955 (diffuser)"
Near North Little Rock, AR 72116
Colton B.
Job Details: 04/30/2020
DRYER AMANA NED5800HW0 "Issue is an F3E3 error code and dryer not starting. Found J14 connector loose at control board. Plugged it in all the way and unit worked great. Checked both the inlet thermistor and wiring harness just in case, both passed checks. Issue believed to be that loose connection."
Near Premont, TX 78375
Adam
Job Details: 04/30/2020
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for off balance load. Further inspection of unit shows customer has drain pipe installed incorrectly causing a great deal of stress on the drain pump. Drain pump just hums when trying to test unit manually. Replace drain pump to resolve issue; ordrng 1 W10727777 (pump-water)
Near Conway, AR 72034
Doug M.
Job Details: 04/30/2020
DRYER WHIRLPOOL WED7500GC0 "Replaced inner door panel due to door closure issues,tested unit operation checks ok"
Near Little Rock, AR 72211
Doug M.
Job Details: 04/30/2020
DRYER MAYTAG MEDB835DW4 "Replaced listed parts due to squealing noise,broken belt and damaged lodger pulley,tested unit operation checks ok"
Near Little Rock, AR 72212
Colton B.
Job Details: 04/30/2020
RANGE JENN-AIR JES1750ES0 "Issue is that oven is not coming up to heat. Unit will get to 315 and stay on preheat. Called tech who suggested replacing the sensor and if that doesn’t work, then replace the control. Talked to customer about replacing the sensor first and if that doesn’t work replacing the control second since the sensor is much cheaper. Ordering parts and returning Monday ; ordrng 1 W10803488 (CONTROL) and 1 W10833885 (SENSOR)"
Near Little Rock, AR 72211
Colton B.
Job Details: 04/30/2020
ALPHA WHIRLPOOL WFW7590FW0 Issue is a grinding noise and sometimes the unit stops spinning. Found motor and control board error codes in diagnostics. Also when spinning I can hear grinding noises. Ordering a new tub and control to resolve issue. Tub is completely out of stock. Told customer we’d call when it comes in.; ordrng 1 W11201273 (CONTROL ) and 1 WPW10737541 (TUB)
Near Little Rock, AR 72223
Colton B.
Job Details: 04/30/2020
WASHER MAYTAG MVWB835DW3 "Issue is a noisy washer during fill. Finding issue to be a noisy cold valve. Ordering valve and returning, used my truck stock valve earlier this week. Quoted customer on return visit for SC+P+L. Customer is getting reimbursed by Best Buy and wants one charge and one receipt. Gate code is 1121. ; ordrng 1 W11165546 (VALVE)"
Near North Little Rock, AR 72116
Colton B.
Job Details: 04/30/2020
DRYER WHIRLPOOL WED4815EW1 "Issue is a squeaking dryer.found frayed belt and worn pulley. Replaced both, unit still squeaks. New rollers are needed. Dryer is in a small closet that I could not remove it from. Could not get unit out and barely put it back together after replacing belt. Ordering new dryer repair kit so that customer has time for someone to move it out of the closet so that I can work on it more effectively. ; ordrng 1 4392067 (DRYER KIT), used 1 4392067 (DRYER KIT) from stock"
Near Little Rock, AR 72204
Colton B.
Job Details: 04/30/2020
LAUNDRY MAYTAG MVWB765FW3 "Issue was a cracked lid. Replaced lid to resolve issue. While there customer showed me a video of a new noise that washer was making while in spin. Unit is making loud grinding noise. Unit needs new gearcase to resolve, Ordering and returning.; ordrng 1 W11393685 (GEARCASE )"
Near Little Rock, AR 72204
Colton B.
Job Details: 04/30/2020
N/A N/A TT18TKXSB01 Issue is freezer not defrosting. Order defrost control and bi-metal to resolve issue. No power at customers house at time of visit so I could not defrost. Ordering parts and returning.; ordrng 1 4388931 (CONTROL) and 1 WPW10225581 (DEFROST BI-METAL)
Near Windcrest, TX 78239
Steven G.
Job Details: 04/29/2020
DRYER MAYTAG MED6230HW0 Checked dryer found tone not working and light will work and sometimes won’t ordered parts; ordrng 1 W11164010 (CONSOLE ) and 1 W11396819 (CONTROL )
Near Boerne, TX 78015
Tommy B.
Job Details: 04/29/2020
DRYER SAMSUNG DV45K6200EZ "Part sent was incorrect again. Called Samsung tech line, spoke to Bruce. He stated the only part available matched the part number we have been using. He was unsure of an option on proceeding.; saved tckt"
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/29/2020
WASHER MAYTAG MVWB855DC3 Suspension is out. Ordering new part. ; ordrng 1 W11130356 (suspension)
Near Boerne, TX 78006
Tommy B.
Job Details: 04/29/2020
WASHER MAYTAG MVW6230HW0 Customer stated that the unit locked and was unresponsive. There was a F9E1 code. Unlocked the unit and ran a cycle to test the drain. Drain is non functional and the control as well as the door is locked and unresponsive in diagnostics.; ordrng 1 MVW6230HW0 (DRAIN PUMP) and 1 W11419173 (CONTROL)
Near San Antonio, TX 78245
Christian G.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Issue stated: WILL NOT COOL. NO PHYSICAL DAMAGE. Previous tech replaced control and start device. I replaced main harness, freezer harness and capacitor. Unit still not cooling. Condenser fan and compressor were not running. Voltage tested good from wall. Ordering condenser fan motor.; ordrng 1 W11123104 (motor-cond)"
Near San Antonio, TX 78253
Justin
Job Details: 04/29/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Ran unit through diagnostics, sump pump does not engage. Hear the control trying to turn motor on, did not see unplugged wires or cuts to harness. Will need sump pump. Also need to order dispenser for unit. ; ordrng 1 W10861000 (detergent dispenser) and 1 W11085683 (pump&motor)"
Near San Antonio, TX 78258
Shawn W.
Job Details: 04/29/2020
DRYER MAYTAG MEDB200VQ0 When I opened door the power came on. Was getting proper 240 VAC and 120 VAC at both L1 and L2. Diagnostics revealed error code F31 L2 line voltage error. Reseated the the connections on the control board. Ran the unit on normal mode and the L2 Low no line voltage error started flashing. Called Techline and spoke with Scott. We eliminated the control board as an issue by checking the heat relay in both fluff and normal to ensure that the centrifugal switch was closing. Checked the high limit thermostat and it was fine. Found that the heating element was open and needs to be replaced. Spoke with client about air venting. As a courteously I vacuumed out the inside of the dryer. Collected for the service call. Client needs time to think about the repair; ordrng 1 WP8544771 (element)
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 04/29/2020
ICEMAKER (STANDA KITCHEN AID KUIX305ESS2 Replaced recirculating pump to resolve noise issue. No noise heard during testing or operation.
Near Garden Ridge, TX 78266
Jim G.
Job Details: 04/29/2020
MICROWAVE OVEN JENN-AIR JMDFS24HM01 Replaced humidity sensor. Issue resolved.
Near San Antonio, TX 78254
Justin
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Need to order and replace damper.; ordrng 1 W11164593 (diffuser)
Near San Antonio, TX 78227
Ezequiel V.
Job Details: 04/29/2020
WASHER WHIRLPOOL WFW6620HC0 Replaced drawer on washer no leaks detected. Found error codes F0E2 overuses spoke to customer about proper loading procedures and detergent usage. Job complete.
Near Cibolo, TX 78108
Steven G.
Job Details: 04/29/2020
WASHER MAYTAG MVWB865GW0 "Checked washer customer complaint unit cutting off not completing cycle, ran diagnostics found bad water valve, replaced water valve checked operation unit working normal now ; used 1 W11165546 (VALVE) from stock"
Near San Antonio, TX 78266
Steven G.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM01 "Checked refrigerator verified freon leak in Evaporator, replaced evaporator and drier vacuumed and charged unit everything is working normal now"
Near Comfort, TX 78013
Tommy B.
Job Details: 04/29/2020
WASHER MAYTAG MHW5630HC0 Cold water is functional and hot is not ordering the additional valve to complete repair. ; ordrng 1 W11316255 (valve)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Checked refrigerator found air diffuser not functioning as designed. Ordering new diffuser assembly to resolve issue.; ordrng 1 W11204060 (diffuser)
Near Helotes, TX 78023
Richard G.
Job Details: 04/29/2020
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 "Customer complaint is that the oven fan wasn’t running, then the power went out to the unit. Also stated previous tech said he was ordering the trim for the sides of the unit that holds the unit in the wall. Not seeing any notes for that. Ordering main harness, blower, fuse and trim.; ordrng 1 W10536160 (cover) and 1 W10536160 (cover) and 1 W11136132 (harns-wire) and 1 W11204568 (fuse-thrml) and 1 W11245567 (blower)"
Near San Antonio, TX 78261
Jim G.
Job Details: 04/29/2020
RANGE KITCHENAID KSGG700ESS1 Replaced spark module which should be covered by extended warranty according to SBWeb
Near Boerne, TX 78015
Christian G.
Job Details: 04/29/2020
REFRIGERATOR JENN-AIR JS42NXFXDE01 Issue stated by customer: light in freezer section went out and refrigerator section is dim now. Ordering all light modules in RC/fc section.; ordrng 8 W10908166 (module)s
Near Schertz, TX 78154
S. L.
Job Details: 04/29/2020
WASHER WHIRLPOOL WFW560CHW0 Found F0 E4 and F0 E5 error codes checked functions in service mode valves pumps spin functions good no leaks unit balanced advised customer of off balance error and suds error. She let me know she is filling measuring cup of detergent-to top mark and explained to this is to much. Concentration is 2x and customer needs to only fill to 1st mark. Educated customer on proper loading and usage and to maintain unit with Affresh. All operations normal job complete.
Near San Antonio, TX 78260
Jim G.
Job Details: 04/29/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Replaced console. Issue resolved.
Near San Antonio, TX 78219
Jesus C.
Job Details: 04/29/2020
FREEZER WHIRLPOOL WZF34X18DW02 Complaint is unit not freezing. Tested unit. Found unit having defrost issues. Good power to heater. Good resistance at heater. Tested thermistor in ice water. Reading 3.6k ohms. Called techline. Suggest replacing defrost thermistor. Collected service fee. ; ordrng 1 WPW10383615 (thermistor)
Near San Antonio, TX 78245
Christian G.
Job Details: 04/29/2020
DRYER WHIRLPOOL WED8000DW4 Unable to find unit. Associate stated unit must have been sold.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/29/2020
RANGE KITCHENAID KFEG500EWH3 Range has damage to the right side of the main cover.; ordrng 1 WPW10575396 (panel-side)
Near Boerne, TX 78015
Douglas H.
Job Details: 04/29/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Unit not cooling. Checked pressures. High side 45 psi and low side at minus 20 microns, pressures indicated a leak. Checked of the whole unit with a black light. Found some dye on the bottom of the unit. Checked both Evaporators and all visible connections for the leak. Couldn’t locate the leak. Believe to be internal leak. Calling tech line because SS is still under warranty. Spoke with Ed. He stated to recharge unit and check for leak with soap bubbles. Sr 7727693585Recharged unit per techline to check for leaks. Still couldn’t locate any visible leaks. Did hear what appeared to be hissing coming from the walls of unit during test 4. Pressures still indicating that there is a leak. Called techline back spoke with Joel this time. He stated based on information that I provided, unit is unrepairable. Read disclaimer to me. Stated to let customer know to except a call within the next business week. No further issues at this point."
Near San Antonio, TX 78240
Richard G.
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Customer complaint is that the icemaker is not making ice. Found ice blocking the icemaker arm from checking the bin for ice. Cleared out ice blockage. Tested icemaker and valves. Unit is good to go.
Near San Antonio, TX 78225
Jesus C.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Tested unit. Unit having defrost issues in fresh food evap. Will need to replace evap thermistor and main control. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire)
Near Boerne, TX 78006
Tommy B.
Job Details: 04/29/2020
WASHER WHIRLPOOL WTW4816FW Job previously completed. No further repairs necessary.
Near Helotes, TX 78023
Richard G.
Job Details: 04/29/2020
WASHER MAYTAG MVWB765FW3 "Replaced lid, lid lock, and hinges. Tested to complete. Unit is good to go."
Near Schertz, TX 78154
S. L.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Removed FC door replaced door connected wires and tubing tested no leaks ice maker working dispenser working wires not pinching all operations normal.
Near Schertz, TX 78154
S. L.
Job Details: 04/29/2020
WASHER MAYTAG MVWB865GW0 Found lid not locking ran diagnostics found stuck rotor error and lid lock error tested lock manually working but not when used as customer would found grinding noise from gear case called CXC spoke to Melinda Authorization MPZD800NL2 number for labor only have customer quote for parts and se service fee paid today and good 90 days.; rqstng P&A on 1 W10810403 (lid lock assy) and 1 W10811956 (drum assy) and 1 W11162440 (CONTROL)
Near Schertz, TX 78154
S. L.
Job Details: 04/29/2020
WASHER MAYTAG MVWC565FW2 "Ran diagnostics and found lid unlock error, replaced lid lock with new one tested found lid lock making humming noise then control looses power unit getting constant 120v reordering lid lock old is defective and control no ETA on control. Per DB.; ordrng 1 W11307244 (LOCK) and 1 W11399433 (CONTROL )"
Near San Antonio, TX 78258
Shawn W.
Job Details: 04/29/2020
WASHER WHIRLPOOL WFW8620HC1 Replaced light. Light and unit now fully operational.