Near San Antonio, TX 78245
Richard G.
Job Details: 03/10/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer is unavailable today, is requesting an appointment tomorrow. Says it was supposed to have been rescheduled.; schdld next appmnt for 3/10 TUE !"
Near San Antonio, TX 78217
Jim G.
Job Details: 03/10/2020
REFRIGERATOR MAYTAG MSS26C6MFW01 The dampener was left dismantled presumably by the home warranty technician. Verified proper function of the dampener in service modes. Issue resolved. Collected service fee.
Near San Antonio, TX 78230
L
Job Details: 03/10/2020
DRYER MAYTAG MEDB765FW0 Issue unit not heating up. Found bad thermal fuse. Replace from truck stock. Unit now heating. No other issues. Job complete. ; used 1 WP3392519 (FUSE) from stock
Near San Antonio, TX 78256
Douglas H.
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 Last tech found unit needed pressure regulator valve. Replaced all parts ordered. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/10/2020
REFRIGERATOR KITCHEN AID KRFC704FPS01 "Last trip found faulty spring, dispenser pad, and switch. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Customer complaint is that the refrigerator section is working fine, the freezer section is freezing but not enough. Ordering thermistor and control box.; ordrng 1 W10869714 (contrl-box) and 1 WPW10383615 (thermistor)"
Near San Antonio, TX 78219
S. L.
Job Details: 03/10/2020
WASHER MAYTAG MVWB835DW4 Removed basket replaced gear case and then inlet valves advised customer about leak at shutoff valves in wall and took picture also advised to change out hoses ran calibration tested no leaks at unit all operations normal.
Near San Antonio, TX 78209
Jesus C.
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Tested refrigerator. Noise from fresh food evap fan. Fresh food evap has frost buildup. All thermistors are good. Will need to replace evap harness and control. ; ordrng 1 W10797301 (cntrl-elec) and 1 W11098695 (fan-scroll)
Near San Antonio, TX 78263
S. L.
Job Details: 03/10/2020
DISHWASHER JENN-AIR JDB9200CWP2 Removed rack replaced adjusters tested all operations normal.; used 1 WPW10546503 (ADJUSTER) from stock
Near San Antonio, TX 78217
Devon F.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer complaint was unit not seal correctly replaced seal to resolve issue unit operating as designed.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/10/2020
RANGE WHIRLPOOL WFE505W0HZ1 Last trip found faulty control due to buttons not functioning properly. Replaced control to resolve the issue. No further issues at this point.
Near Converse, TX 78109
S. L.
Job Details: 03/10/2020
REFRIGERATOR AMANA ASI2575GRS01 Found failed ice door causing ice to clump together and not dispense rescheduling for 3/18 first call.; ordrng 1 W11322483 (ICE DOOR) and 1 W11397167 (RETAINER )
Near San Antonio, TX 78247
Devon F.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRSA71CIHN00 Customer complaint was unit would freeze fridge compartment replaced air baffle and thermistor to resolve issue unit is operating as designed.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Complaint of breaker tripping. Checked amp draw, max amp draw was 4.3 amps while heater was functioning. Compressor max amp draw around 1 amp. Unit not causing breaker to trip. Issue appears to be a weak breaker. Recommended to customer to contact an electrician to check/replace breaker. No further issues at this point. Yes to survey and leave behind."
Near Windcrest, TX 78218
Steven G.
Job Details: 03/10/2020
WASHER WHIRLPOOL CHW9150GW0 Checked washer found selection touchpad not working ordered; ordrng 1 W10135255 (switch) and 1 W10921620 (USER INTERFACE )
Near San Antonio, TX 78239
Steven G.
Job Details: 03/10/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Checked dishwasher found unit not washing, will fill and drain but nothing else found bad motor assembly, replaced sump and motor checked operation unit working normal now"
Near Bandera, TX 78003
Justin
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Was able to move fridge in and out finally with no issues. Andrea is assisting from techline to document sticky substance leak that is causing the issue. Unit will need to go up for review, file number 7727331146."
Near Lakehills, TX 78063
Justin
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer did not see issue come back over the past week, used it everyday the past week and didn’t experience any issues. Customer will continue to monitor dishwasher no will call if issue comes back. Order W11305308 if customer calls back."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/10/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "Replaced drive motor and actuator. Unit is still having issues with the motor. Ordering lower harness, capacitor, and washer harness.; ordrng 1 W11028053 (harns-wire) and 1 W11158830 (capacitor) and 1 W11417071 (LOWER HARNESS)"
Near Bandera, TX 78003
Justin
Job Details: 03/10/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS07 "Found unit to have bad display board, replaced and tested to complete."
Near San Antonio, TX 78216
Jim G.
Job Details: 03/10/2020
MICROWAVE OVEN AMANA AMV2307PFS3 Determined issue was due to faulty magnetron and an F1E4 error indicated a faulty microcontroller. Will return to repair. ; ordrng 1 W10754299 (magnetron) and 1 W10849846 (cntrl-elec)
Near San Antonio, TX 78247
Devon F.
Job Details: 03/10/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit would not heat correctly replaced control board to resolve issue issue is operating as designed.
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 03/10/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "All burners have high yellow flames. Unit has natural gas to unit. Conversion kit not needed. Finding issue to be faulty regulator. Per whirlpools procedure ordering gas line along with regulator to resolve. Gas line is showing as out of stock, didn’t reschedule due to that. ; ordrng 1 30-3131-48 (connector) and 1 W11087445 (regulator)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/10/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Customer stated the issue is the unit is constantly running. Found problem to be faulty condenser fan motor. Ordering parts to resolve issue.; ordrng 1 W11123104 (motor-cond)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/10/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced control panel and ACU. Tested to complete. Unit is good to go. No email to add.
Near San Antonio, TX 78258
Devon F.
Job Details: 03/10/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display was black replaced UI panel to resolve issue unit operating as designed.
Near Schertz, TX 78154
Steven G.
Job Details: 03/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS03 Checked oven found inner glass shattered ordered 120.00 for glass; ordrng 1 W10347596 (door glass)
Near Olmos Park, TX 78212
Steven G.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL KSSS48QMX01 "Checked refrigerator checked all components everything checks ok, only found burnt light bulb replaced bulb for customer, everything checks ok, please send receipt to customer they do not have an Email"
Near San Antonio, TX 78201
Jesus C.
Job Details: 03/10/2020
WASHER WHIRLPOOL WTW5500XW1 Tested washer. Will not spin or agitate. Found belt has came off pulley. Reinstalled belt. Ran washer. All test pass. No further issues. Tested to complete.
Near San Antonio, TX 78023
Christian G.
Job Details: 03/10/2020
RANGE JENN-AIR KDRS483VSS04 Issue stated by builder: latch motor stuck engaged causing door to lock and damaged coating on door. Please review pics. Ordering parts.; ordrng 1 W11029221 (latch-door) and 1 WP9759413 (liner-door)
Near San Antonio, TX 78259
Devon F.
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer complaint was unit would not light up checked module in left and right wall found module disconnected on right bottom side called tech line they asked me to send pix unit is unrepairable 7727334996 instructed customer to call whirlpool customer service. unit is operating as designed.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/10/2020
RANGE WHIRLPOOL WFE535S0JZ "Damage to unit is more extensive than originally stated and seen. Unit had been damaged on the left side, including the inner door, trim, side panel,and retainer. Parts exceed initial authorization. Glass door and nameplate installed.; rqstng P&A on 1 W10761018 (trim-door) and 1 WP9761344 (liner-door) and 1 WP9761357 (retainer) and 1 WPW10162245 (panel-side)"
Near San Antonio, TX 78258
Steven G.
Job Details: 03/10/2020
WASHER MAYTAG MVWC565FW1 "Checked washer found hot water valve not working put unit into diagnostics motor was running without starting anything, ordered valve, control and actuator ; ordrng 1 W10815026 (ACTUATOR ) and 1 W10869800 (WATER VALVE ) and 1 W11101488 (CONTROL )"
Near San Antonio, TX 78229
L
Job Details: 03/10/2020
DRYER WHIRLPOOL WET4024HW0 Issue unit making noise. Ran unit and found duplicate noise. Dryer is running as design. No other issues job complete
Near Schertz, TX 78154
S. L.
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced valve ran test no leaks all operations normal. Advised of survey.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/10/2020
WASHER AMANA NTW4516FW2 Customer stated that the unit was non functional all of a sudden. Unit would not enter diagnostics mode. Power to unit from wall is good. Swapped out with new control to resolve issues. Unit testing good now with no further issues.
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/10/2020
WASHER WHIRLPOOL WTW5000DW Installed new hose. No further issues. Tested to complete.
Near Universal City, TX 78148
S. L.
Job Details: 03/10/2020
WASHER WHIRLPOOL LSQ9665JQ1 "Timer knob was not aligned with console, this happened when unit was being assembled after diagnostics corrected this tested unit back to working as was before my initial visit last week still needs drive assembly parts customer declined service fee already paid no further charge."
Near Live Oak, TX 78233
L
Job Details: 03/10/2020
WASHER AMANA NTW4516FW3 Issue unit making noise. Ran diagnostics no error codes. Ran quick cycle no issues. Unit spinning and agitating correctly no loud noise. Washer working as design
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Tested unit. Ice buildup in the freezer evaporator. Unit is having issues defrosting. Ran diagnostics. Heater not powering on. Not getting power from control. Will need new control. Found evaporator thermistor not reading. Will need to replace harness. Collected service fee. Gave customer estimate for repairs. Customer will contact if they wish to continue repairs. ; ordrng 1 W10655745 (harns-wire) and 1 W10789113 (cntrl-elec)
Near San Antonio, TX 78253
Justin
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Found white wire at bottom of wire harness damaged, door would need to be replaced. Customer does not want to repair. Collected 113.66 for service call."
Near San Antonio, TX 78245
Justin
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Rescheduled for when customer is back in town. ; schdld next appmnt for 3/30 MON !
Near San Antonio, TX 78232
Jim G.
Job Details: 03/10/2020
DRYER WHIRLPOOL WED5600XW0 Customer described longer than normal dry times. Verified no error codes store in microcomputer. Confirmed kinks in dryer vent and some blockage in vent and in the wall. Dave SR# 7727335654 confirmed thermistor and control are at fault. ; ordrng 1 WP8577274 (thermistor) and 1 WPW10317636 (cntrl-elec)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/10/2020
DRYER WHIRLPOOL WED92HEFW1 Customer stated that the unit is making a loud screeching noise. Found issue to be roller wheel. Ordering dryer repair kit to resolve issues.; ordrng 1 4392065 (dryer repair kit)
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/10/2020
WASHER MAYTAG MVWC565FW2 Complaint is afresh cycle. Tested washer. F8E1 error code. Ran diagnostics. No hot water from valve. Replaced bad water valve. Tested washer. Good hot water. No further issues. Tested to complete. ; used 1 W11210459 (VALVE) from stock
Near Boerne, TX 78015
Douglas H.
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Unit showing f2e2 UI not responding. Replaced UI to resolve the issue. Unit performing as designed now. No further issues at this point.
Near San Antonio, TX 78259
Jim G.
Job Details: 03/10/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 UI was not responding properly and had lines running through. Replaced UI console assembly. Issue resolved.
Near San Antonio, TX 78232
Steven G.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRF57R18DM00 "After replacing evaporator, customer called saying unit not cooling,found new evaporator was leaking at joint, replaced evaporator vacuumed and charged unit everything is working normal at this time"
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/10/2020
WASHER MAYTAG MVWX655DW2 Tested washer. Lost power during diagnostics. Good power to control. Ordering new control. ; ordrng 1 W11320239
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/10/2020
WASHER AMANA NTW4516FW2 Customer stated that the unit was non functional all of a sudden. Unit would not enter diagnostics mode. Power to unit from wall is good. Swapped out with new control to resolve issues. Unit testing good now with no further issues.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/10/2020
COOKTOP ELECTRIC KITCHENAID KICU569XSS00 Replaced UI display (board). Issue resolved.
Near Kingsville, TX 78363
Adam
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Section of unit shows large amount of ice/frost buildup in the bottom back of freezer compartment. Replace evaporator motor and thermistor to resolve issue.; ordrng 1 12986101 (evap fan blade) and 1 W10280385 (thermistor) and 1 W10728094 (motor-evap)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/10/2020
RANGE WHIRLPOOL WFG550S0HZ1 Issue stated: grills don’t fit stove. Showed manager how grills are to be aligned on stove stop for proper use. Unit good.
Near Helotes, TX 78023
Christian G.
Job Details: 03/10/2020
RANGE MAYTAG MER8700DS1 "Issue stated by customer: range displaying F9E0 error code. Burners not working. Breaker was off, unit was unplugged. Turned breaker back on and plugged in unit. Unit popped breaker. Opened unit back and found ground wire had popped. Customer Paid total, s.call() + (terminal block)in cash. Stated he’ll take care of the rest.; used 1 WPW10245259 (BLOCK-TERM) from stock"
Near Cibolo, TX 78108
Steven G.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Checked refrigerator found compressor not cooling properly, replaced compressor vacuumed and charged unit everything is working normal at this time"
Near Victoria, TX 77904
Michael
Job Details: 03/10/2020
WASHER MAYTAG MHW5100DW0 "F9E1,F3E1,F8E3, cleared error codes, removed back panel, checked for obstruction in drain filter and air tap, pressure switch hose is in good condition, no obstruction. Ran a diagnostics test and the drain pump sounds weak, not pumping out the water causing long drain error code. Ordered part to resolve issue ; ordrng 1 WPW10605427 (pump-water)"
Near San Antonio, TX 78260
L
Job Details: 03/10/2020
VENTHOODS WHIRLPOOL WVU37UC6FS0 Issue light not turning on . Found light were not wire on. Wire the light to electric control. Light now turning on. Job complete
Near Corpus Christi, TX 78414
Adam
Job Details: 03/10/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Inspection of unit shows dispenser motor nonresponsive. Also ice container not free spinning. Replace both icemaker and motor to resolve issue. Job will require authorization; rqstng P&A on 1 W10347114 (shaft) and 1 W10564750 (ice-contnr) and 1 W11185741 (MOTOR )
Near San Antonio, TX 78258
L
Job Details: 03/10/2020
WASHER MAYTAG MHW7000AW2 Issue unit making loud noise found stator was faulty. Making loud noise when trying to spin. Replace part. Ran quick cycle. No issues. Ran diagnostics no error codes. Washer now working as design. Parts are cover by warranty. Collared 100 labor. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Installed friction pads on both sides of unit. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found issue to be ice blocking the icemaker arm. Removed it and unit working good now.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/10/2020
WASHER WHIRLPOOL WFW75HEFW0 Customer stated that the unit is locked. Diagnostics showed F3E1. Door unlocked in diagnostics. Unit testing good in automatic test cycle. No further issues at this time.
Near San Antonio, TX 78251
Christian G.
Job Details: 03/10/2020
WASHER WHIRLPOOL MVWC565FW1 Issue stated by customer: washer draining really slow. Explained to customer unit was out of warranty and we would charge a s.call. Customer was unaware of s.call and wants to wait before diagnosing or ordering parts.
Near Aransas Pass, TX 78336
John L.
Job Details: 03/10/2020
RANGE AMANA ACR4303MFB3 "Inspected unit, front right coil not functioning as should. Replace coil and switch to resolve.; ordrng 1 3148953 (sub 3149400) and 1 W11199519 (elmnt-surf)"
Near Corpus Christi, TX 78415
John L.
Job Details: 03/10/2020
WASHER WHIRLPOOL WTW5000DW3 "Inspected unit, control board does not function on unit. Unable to run diagnostics or any tests that run with board. Will need to replace to resolve issue.; ordrng 1 W11259498 (DRAIN PUMP) and 1 W11417466 (CONTROL BOARD )"
Near Corpus Christi, TX 78410
John L.
Job Details: 03/10/2020
WASHER AMANA NTW4516FW3 "Inspected unit, ran diagnostics. Tested for spin and agitate, unit does both without issue. Issue with valves, replace to resolve.; ordrng 1 W11101906 (valve)"
Near Tivoli, TX 77990
Michael
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 The ice maker isn’t ejecting the ice all the way causing it to make big globs of ice. Ordered part to resolve issue ; ordrng 1 W10886939 (icemaker)
Near Salem, VA 24153
Uriah B.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Found condenser fan blade broken so it was spinning out of balance. Needs fan glad and motor for condenser fan. ; ordrng 1 W11193484 (blade-fan) and 1 WPW10508362 (motor-cond)
Near Schertz, TX 78154
S. L.
Job Details: 03/10/2020
DRYER MAYTAG MEDB765FW0 Called Trade Partners spoke to Nancy she advised me unit not under manufacturer warranty but under extended warranty since i don’t have authorization cannot service unit SR number 7726342487. Advised customer to call warranty provider to get service dispatched correctly.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/10/2020
WASHER AMANA NTW4516FW2 Customer stated that the unit was non functional all of a sudden. Unit would not enter diagnostics mode. Power to unit from wall is good. Swapped out with new control to resolve issues. Unit testing good now with no further issues.
Near , TX 77990
Michael
Job Details: 03/10/2020
WASHER WHIRLPOOL WTW4816FW2 "The appliance isn’t powering on, voltage at wall outlet is good. Removed console and plugged appliance in, the control isn’t powering on, ordered part to resolve issue. ; ordrng 1 W11170319 (cntrl-elec)"
Near Corpus Christi, TX 78418
Adam
Job Details: 03/10/2020
WASHER MAYTAG MVWB965HC0 Install components calibrated unit ran verification cycle all issues resolved.
Near Robstown, TX 78380
John L.
Job Details: 03/10/2020
MICROWAVE WHIRLPOOL WML75011HW "Install components, tested after installation. Issue resolved"
Near Refugio, TX 78377
John L.
Job Details: 03/10/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Installed controller, ran diagnostics unit didn’t have any issues. Issue resolved."
Near Kingsville, TX 78363
Adam
Job Details: 03/10/2020
WASHER MAYTAG MVWB835DW1 Inspection of unit shows error code for Longfellow. Replace water valve. Unit is out of warranty custfor labor. Install component and tested unit issue resolved.
Near Alice, TX 78332
Adam
Job Details: 03/10/2020
WASHER MAYTAG MVWC565FW Inspection of unit shows customer had hoses reversed. No error code on units. Switched hoses to correct position tested unit issue resolved. Also has been calibrated
Near Maumelle, AR 72113
Doug M.
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Inspected unit for not cooling correctly found ice build up on evaporator causing damage to fan assembly due to defrosting correctly ; ordrng 1 W11032800 (motor-evap)
Near Victoria, TX 77904
Michael
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "Installed new dispenser, ran diagnostics, no leaks, completed with no issues"
Near Little Rock, AR 72205
Doug M.
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced pump/motor assembly due to shorted wash motor, tested unit found water leak coming from rear of unit,found hole in tub,diagnosed to need tub assembly ; ordrng 1 W10804026 (tub-dishwr)"
Near Portland, TX 78374
John L.
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed door, issue resolved."
Near Portland, TX 78374
John L.
Job Details: 03/10/2020
WASHER MAYTAG MVWB835DW4 "Installed components, issue has been resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 03/10/2020
WASHER WHIRLPOOL WFW5620HW0 "Installed components, tested after installation. Unit ran without issue. Resolved."
Near Seadrift, TX 77983
Michael
Job Details: 03/10/2020
WASHER MAYTAG MVWB865GW0 "F2E1 error code, cleared error code and performed a key activator and encoder test, didn’t indicate any stuck keys. Installed new control,calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Corpus Christi, TX 78411
Adam
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived at customers home customer states he’s been talking to retailer and they will be replacing the units not fixing. Issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 Install components tested unit issue resolved. Have also switched off ADC adaptive defrost to basic defrost. Issue resolved
Near Little Rock, AR 72205
Doug M.
Job Details: 03/10/2020
REFRIG WHIRLPOOL WRS555SIHZ00 "Called partner team for an additional PA on unit,as of 03/06/2020 unit is going to be exchanged due to prior history,file #7726028112 per partner team"
Near San Antonio, TX 78260
Jim G.
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Door enter. Will replace. Within 30 day cosmetic damage. ; ordrng 1 WPW10629473 (panel)
Near Garden Ridge, TX 78266
Devon F.
Job Details: 03/09/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Customer complaint was unit would not power on upon arrival customer continuously tells me how the installers are at fault because they dropped it. Also noticed water inside tub and on control board, asked customer again did they use it they said they never used it not even once.(but there is water inside tub and inside door on control board). Ordering new control board and seal to resolve issue.; ordrng 1 W11120155 (control-elect) and 1 W11213719 (seal)"
Near San Antonio, TX 78232
Devon F.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL MTB2456GEQ Customer complaint was unit would leak inside fridge found drain tube completely clogged ordering new drain tube; ordrng 1 WP61006123 (tube- drai)
Near San Antonio, TX 78251
Christian G.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue stated by customer: NOT COOLING. PREV TICKET #67497. NOT GOING BELOW 50 DEGREES. Found unit blowing out warm air. Voltage tests good. Temps set to recommended. Found build up in freezer section. Steamed clean, unit started blowing air @34degrees. Ordering evap motor+harness.; rqstng P&A on 1 W10871842 (grille) and 1 W11032800 (motor-evap)"
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Checked refrigerator found damper control not responding to adjustment. Not allowing air to flow. Ordering new control damper.; ordrng 1 W10248595 (control)
Near Boerne, TX 78006
Tommy B.
Job Details: 03/09/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Customer stated that the unit is shorting out. Found the consul to be unresponsive and flickering at the screen. Swapped out with new part to resolve issue. New touchscreen is not responding properly to user input. Ordering new console. ; ordrng 1 W11351998 (CONSOLE)
Near Schertz, TX 78154
S. L.
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "Found valve intermittently working, will need to replace valve rescheduling for Monday part in SSB customer needs last appointment please.; ordrng 1 W11194380 (VALVE)"
Near , TX 78253
Justin
Job Details: 03/09/2020
WASHER MAYTAG MVWB835DW4 "Tried to remove agitator but was not successful. Cannot remove bolt holding agitator on, will need to order new bolt, agitator and drum. ; ordrng 1 W10752187 (screw) and 1 W10811960 (spin basket) and 1 W10811960 (spin basket) and 1 W10902814 (washplate)"
Near Boerne, TX 78006
Tommy B.
Job Details: 03/09/2020
RANGE JENN-AIR JDRP436HL00 Called techline spoke to Kathy. SR7727317374 The unit is still not functioning normally. Tech line recommends to swap out the spreader cap.; ordrng 1 W11319673 (burnr-head)
Near San Antonio, TX 78258
Jim G.
Job Details: 03/09/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Determined power cord is damaged. There is no voltage. Replacing power cord. ; ordrng 1 WPW10204676 (cord-power)
Near San Antonio, TX 78260
Jim G.
Job Details: 03/09/2020
DRYER WHIRLPOOL WED9450WL1 Replaced fuse. Customer paid in full last visit. Issue resolved. ; used 1 WP3392519 (FUSE) from stock
Near San Antonio, TX 78231
Colton B.
Job Details: 03/09/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Issue is that unit is not cooling. Issue believed to be a bad start device. Ordering new start device to resolve issue. Quoted cust for parts. SC and Labor are covered under 90 day warranty. ; ordrng 1 W10783194 (overload) and 1 WP2217224 (relay-strt)
Near San Antonio, TX 78260
Jim G.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Cleared obstruction from drain tube. Unit was frozen over since no way to drain. Steamed unit and removed obstruction to drain tube.
Near Schertz, TX 78108
Devon F.
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL WDF520PADW7 Customer complaint was unit would not drain found plug still in disposal removed plug unit is operating as designed. Customer also talks a lot