Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/15/2020
DRYER MAYTAG MGDB765FWP0 Checked dryer found no issues with operation of dryer. No error codes found during testing. Job complete.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the dishwasher will not advance cycle. Ran diagnostics and got an F4E3 error code. Unit needs a new sump assembly. Ordering new pump and sump assembly to resolve issue.; ordrng 1 W11025157 (pump&motor)
Near San Antonio, TX 78245
Richard G.
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDPM354GPS0 "Called customer. She is unavailable, requesting any time in afternoon tomorrow. Holding parts and rescheduling for tomorrow.; schdld next appmnt for 1/15 WED 12-6"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/15/2020
DRYER MAYTAG MEDB835DC4 "Customer asked me to check unit. Unit testing good good, found no errors on unit. Educated customer on proper load sizes and use of unit. No further issues at this point. Yes to survey and leave behind."
Near Victoria, TX 77901
Michael
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Error F7E1, heat problem, found the drain under the cabinet not routed properly, had to pull out the DW to reroute the drain hose to correct the problem. Ran a diagnostics test, completed with no issues or error codes."
Near Victoria, TX 77901
Michael
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "The freezer wasn’t cooling properly, found ice cycles on the back and front of the freezer. Air was getting in from the bottom due to a lot of ice that spilled over, not all the door to sit properly. Removed the door and bottle compartment, customer cleaned out all the ice. Put door back in place, no air leaks the door is closing properly, temperature in the RC are normal, no further issues"
Near San Antonio, TX 78254
Christian G.
Job Details: 01/15/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: built in oven not responding to controls and displaying wrong date/time. Ordering parts.; ordrng 1 W11040198 (cntrl-elec LOWER) and 1 W11261167 (cntrl-elec) and 1 W11297709 (console)
Near San Antonio, TX 78260
Devon F.
Job Details: 01/15/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer complaint was unit would have condensation on ice maker bin and ice maker would sometimes not work called tech line about condensation they said unit is operating as designed 7726898866 David ordering new ice maker to resolve issue.; ordrng 1 W11294907 (icemaker)
Near San Antonio, TX 78213
Ivan B.
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDFE104HPS0 Customer at work not home and will not be home within the window. ; schdld next appmnt for 1/16 THU !
Near Corpus Christi, TX 78408
Adam
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBW01 Installed component issue resolved
Near San Antonio, TX 78201
Steven G.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator found unit low on freon added dye drier and charged unit will be back in two weeks to check for leak. Ordering evaporator just in case need authorization ; ordrng 1 2188823 (evaporator)
Near San Antonio, TX 78253
Christian G.
Job Details: 01/15/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: lower cooling fan speed errror keeps displaying. Replaced both control units and lower fan. Spoke to Bruce with Techline who is stating to order the wiring harness.; ordrng 1 W11225364 (harns-wire) and 1 W11248652 (blower)
Near San Antonio, TX 78253
Christian G.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated by customer: ice maker not producing any ice. Found frost by ice door and ice maker try with shallow ice. Ordering parts.; ordrng 1 W10873791 (icemaker) and 1 W11324588 (ICE DOOR)
Near Corpus Christi, TX 78404
John L.
Job Details: 01/15/2020
WASHER MAYTAG MVWB865GW0 "Installed components, recalibrated unit. Issue has been resolved."
Near Sinton, TX 78387
John L.
Job Details: 01/15/2020
WASHER WHIRLPOOL NTW4516FW3 "Installed components, recalibrated unit. Issue resolved."
Near Rockport, TX 78382
John L.
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW4816FW2 "Installed new board. Recalibrated unit, issue has been resolved."
Near San Antonio, TX 78247
Devon F.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 "Customer complaint was unit would not dispense water nor would it make ice, replaced inlet valve problem still exists called tech line they walked me thru checking the inlet valve tech line said valve is defective reordering new inlet valve to resolve issue.; ordrng 1 W10822681 (valve-inlt)"
Near Victoria, TX 77905
Michael
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW95HEDW "The lid lock would not won’t unlock sometimes doing it more often. No error codes, ran a diagnostics test, it went through all the functions but at the end it kept draining, powered off the appliance and removed the back panel, took out the drain filter and found it clogged with milky lint, washed it out and put all back in place, ran diagnostics test, completed with no issues or error codes, collected SCF."
Near Victoria, TX 77904
Michael
Job Details: 01/15/2020
WASHER ROPER RTW4516FW "Plugged the appliance in and the light was flashing across all the led lights, held the start button for 3 seconds and turned it off. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW5000DW3 "The appliance wouldn’t power on, removed console, voltage good at outlet and control, green light on, put console back in place and held the start button for 3 seconds until it clicked. I was able to get into diagnostics, no error codes, attempted to calibrate and it wouldn’t allow me to, checked the drain pump and found it was disconnected, plugged it in at the pump and replaced cover. I was able to calibrate and perform a diagnostics test, completed with no issues or error codes, appliance is draining and working normal"
Near Corpus Christi, TX 78404
John L.
Job Details: 01/15/2020
WASHER MAYTAG MVWB865GW0 "Installed components, recalibrated unit. Issue has been resolved."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/15/2020
DRYER MAYTAG MED5500FW0 Unit is not installed properly and a helper tech is needed; schdld next appmnt for 1/17 FRI !
Near Christiansburg, VA 24073
Chris S.
Job Details: 01/15/2020
REFRIGERATOR AMANA ASI2175GRS01 The ice bin was overfilling. The bale arm needed to be adjusted. I adjusted the bale arm. Customer will observe and let us know if it needs to be adjusted further.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/15/2020
DRYER WHIRLPOOL WED5620HW0 "Washing machine braided hose burnt. Cx says that the exhaust hose hits the washer hose and burns it. Protected three ways for high temp heat. Thermal fuse, upper limit cutoff and modulations thermostat. Vent can get up to 155 degrees. Keep hoses and wires away from itSR 7726891473"
Near Roanoke, VA 24019
Chris S.
Job Details: 01/15/2020
WASHER MAYTAG MVWX655DW1 The unit was not working no lights came on until I reset the control. I then checked the unit and found everything working as expected. I recalibrated the washer. All operations check ok.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/15/2020
LAUNDRY WHIRLPOOL MVWB835DW4 F7e0Found the pad the unit was on had been shifted slightly and may have been affected but the weighted drum. Checked in diagnostic and ran some test spins. All seems to be normal. Cx to observe.
Near San Antonio, TX 78213
Ivan B.
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDFE104HPS0 Customer at work not home and will not be home within the window. ; schdld next appmnt for 1/16 THU !
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/15/2020
DRYER MAYTAG MED5630HC0 Dryer is making noise during run. Found service pointer for noise issue. Will order dryer kit from pointer. ; ordrng 1 W11401018
Near Vinton, VA 24179
Uriah B.
Job Details: 01/15/2020
DRYER MAYTAG MEDX655DW1 "Replaced rollers, belt and pulley with repair kit as the rollers were not rolling properly. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
Near Roanoke, VA 24019
Uriah B.
Job Details: 01/15/2020
WASHER MAYTAG MHW5630HC0 F0E2Adjusted feet and ran test cycle. Leveled as best I could with level. Ran diagnostic. All checks ok at this time. Cx to observe.
Near Victoria, TX 77901
Michael
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "The customer said it started making ice when ice maker was replaced, now it’s not making ice, put into diagnostics tested the harvest cycle, is working normal, did water test, it’s calling for water but no water coming in, water dispenser is working. Took the filter out and put back in place still not working. Ordered water valve to resolve issue ; ordrng 1 WPW10179146 (valve-inlt)"
Near Roanoke, VA 24012
Chris S.
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW5000DW2 The hot water was turned off causing a long fill code. The drain pump was running continuously when plugged in. I reset the control and cleared error code. I recalibrated the unit. All operations check ok.
Near Bishop, TX 78343
Adam
Job Details: 01/15/2020
WASHER MAYTAG MVWB835DW2 Inspection of unit shows error code for off-balance load as well as Lid lock failure. Also consul will not advance through cycle selection continuously stays on normal. Replace consul and lid lock to resolve issue. Job will require authorization; rqstng P&A on 1 W10787878 (latch) and 1 W11035014 (console)
Near Corpus Christi, TX 78410
Adam
Job Details: 01/15/2020
DRYER AMANA NED4655EW1 Inspection of unit shows heating element stays on without pressing any buttons. Replace heating element thermistors and thermal fuse to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element)
Near Blue Ridge, VA 24064
Chris S.
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW5000DW2 The drain pump was running continuously. I reset the control and recalibrated the washer. I instructed customer on how to reset the control. All operations check ok.
Near Robstown, TX 78380
Adam
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Inspection of unit shows icemaker visibly broken. Replace icemaker to resolve issue; ordrng 1 W10632400 (asm,icemaker)"
Near Salem, VA 24153
Chris S.
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW5000DW0 I installed the wash plate and checked operation. All operations check ok.
Near Corpus Christi, TX 78410
Adam
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF560SEHW00 Part# Wpw10487766. Called trade care team to try to track down correct part number partner team intern sent me two parts departments spoke with a Brandy. Brandy states that this would be the closest harness to meet my requirements part number above. In description verbally states harness including defrost thermostat. Parts department does not have SR numbers to document conversation.; ordrng 1 Wpw10487766 (harns-wire)
Near Hot Springs, AR 71913
Doug M.
Job Details: 01/15/2020
REFRIGERATOR JENN-AIR JS48SEFXDA "Inspected unit for water dripping from freezer ceiling , called tech line for service pointer tech gave me service pointer number r8178735 , diagnosed to need drain pan kit and bi metal , found pan kit w10199918 to be discontinued"
Near Victoria, TX 77905
Michael
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "F4E3 error code, motor not running, put into diagnostics and the motor wouldn’t come on, ordered part and rescheduled customer ; ordrng 1 W11087376 (pump&motor)"
Near Corpus Christi, TX 78411
John L.
Job Details: 01/15/2020
REFRIGERATOR SAMSUNG RD195ACPN "Inspected unit, found issue to be with back fan assembly. Frost formation is cause of leak, unit not defrosting properly. Replace assembly to resolve issue.; ordrng 1 DA32-00006S (DEFROST SENSOR) and 1 DA97-11823A (FAN COVER ASSEMBLY)"
Near Corpus Christi, TX 78411
John L.
Job Details: 01/15/2020
REFRIGERATOR KITCHEN AID KSC24C8EYP02 "Inspected unit, leak coming from filter housing. Connections on housing no longer sealing properly. Will need to sing to resolve this issue.; ordrng 1 W10316885 (door-comp) and 1 WPW10341545 (housing)"
Near Corpus Christi, TX 78413
Adam
Job Details: 01/15/2020
COOKTOP JENN-AIR JED8430BDB Customer states switch is for cooktop we’re all soaked in water. And every time cooktop is used it trips the breaker for the home. Inspection of unit shows large amount of corrosion on connection pins on all four switches. Replace switches to resolve issue. Unit is out of warranty so customer was charged a service call of 105+ tax. I did quote customer rough estimation of part cost plus installation cost. Customer understands that this cost will be due once job is complete.; ordrng 2 71001166 (inf switch left fron)s and 1 71003489 (switch- in) and 1 74008248 (switch-inf)
Near Jacksonville, AR 72076
Justin
Job Details: 01/15/2020
DRYER ROPER RED4516FW0 "Found outlet not plugged in all the way, reason why unit was not heating or advancing timer. Unit is good to go."
Near Lake Hamilton, AR 71913
Doug M.
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit for not making ice , performed service diagnostics found step 45 fill test no water to ice maker, found fill tube to ice maker frozen, checked step 19 found heater to fill tube is turned on, found no error codes in step 56 , cleared fill tube of ice , reset freezer temp to 5 degrees due to customer not having product in unit at this time verified unit operation checks ok"
Near Rockport, TX 78382
John L.
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW6620HW0 "Installed components,ran test . Found that new tub has a leak at seam which cannot be seen, could only find once water was in unit. Also unit still has wobble and moves quite a bit. Unit is level, unknown as to why unit still has wobble. Called Techline, spoke with Dustin. Explained issues. Nothing can be found to resolve wobble, only replacement of tub can be determined due to defect. 7726898578 order new tub, expedite if possible.; ordrng 1 W11287251 (TUB )"
Near Odem, TX 78370
John L.
Job Details: 01/15/2020
WASHER MAYTAG MVWC465HW "Inspected unit, found issue with latch and control panel. Replace to resolve issues.; rqstng P&A on 1 W10682535 (latch) and 1 W11171171 (cntrl-elec)"
Near Little Rock, AR 72212
Justin
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found water filter not engaged all the way. Reattached filter and tested water dispenser. Customer to call if no ice seen within 24hrs
Near Little Rock, AR 72212
Justin
Job Details: 01/15/2020
DRYER MAYTAG MEDC465HW0 Found a bad pulley for dryer replaced with truck stock. Unit good to go.; used 1 4392065 (DRYER KIT) from stock
Near Victoria, TX 77905
Michael
Job Details: 01/15/2020
DRYER WHIRLPOOL WED4815EW1 "The customer said the timer sometimes turns and sometimes not and experienced it not turning off for 4 hrs. Ran the appliance several times on different settings, it’s worked normal at this time, possible timer sticking at times, ordered part to resolve issue ; ordrng 1 WPW10185982 (timer)"
Near Roanoke, VA 24012
Chris S.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 I installed the door and found that the left door switch is broken. We will order and replace. ; ordrng 1 W11396033 (SWITCH )
Near Hot Springs, AR 71901
Doug M.
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW4816FW2 "Replaced main control due to 120v to control green led light not on, calibrated unit operation checks ok"
Near Roanoke, VA 24015
Uriah B.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ice is getting jammed in the crush mechanism. Cubed ice is coming out fine. Motor recently replaced. Needs ice bin. W11185686. Ice bin; ordrng 1 W11185686 (ice-contnr)
Near Roanoke, VA 24012
Chris S.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW01 The right front roller is broken. ; ordrng 1 WPW10304659 (roller-cab)
Near Pulaski, VA 24301
Uriah B.
Job Details: 01/15/2020
M/W OTR WHIRLPOOL WMH31017HZ0 "Needs control board. Needs bulb holder. Needs switch cams per service pointer. ; ordrng 1 W10210871 (holder,lamp) and 1 W10892389 (cntrl-elec)"
Near Pearcy, AR 71964
Doug M.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Inspected unit for not dispensing water, found 120 v to solenoid on dual valve, found solenoid to dispenser not turning on. Diagnosed to need fill valve ; ordrng 1 W11043013 (valve)"
Near Little Rock, AR 72205
Justin
Job Details: 01/15/2020
KITCHEN KITCHENAID KDPE234GBS0 "Found multiple wires cut going to sump, will need wire harness to see if that gets unit working. Quoted for needing both parts at 452.09; ordrng 1 W10889942 (harns-wire)"
Near North Little Rock, AR 72116
Justin
Job Details: 01/15/2020
N/A N/A RBD245PDQ4 "Unit has no display, cannot find plug more than likely hardwired in. Ordering fuse to see if that fixes issue if not the unit will not be repairable due to whirlpool no longer making control board or UI console. ; ordrng 1 WP4451354 (fuse-thrml)"
Near Sherwood, AR 72120
Justin
Job Details: 01/15/2020
DRYER MAYTAG MEDB765FW0 "Drum has some dents and paint missing on the inside of the unit, I asked customer about them and she said when they delivered the unit it had the damage. Called manager and they would not replace the unit, drum needs to be replaced. Sounds like pulley system is bad, rollers show no damage. Drum is covered under 10 year warranty. Collected 98.00, balance due is 144.86. ; ordrng 1 W10545923 (drum) and 1 W10837240 (idler pulley)"
Near Hot Springs, AR 71901
Doug M.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit for not making ice , tested icemaker jumped t-h icemaker did not cycle, tested for 120v at l-n checked ok diagnosed to need icemaker ; ordrng 1 WPW10300024 (icemaker)"
Near San Antonio, TX 78218
Steven G.
Job Details: 01/14/2020
REFRIGERATOR MAYTAG MBR2258XES6 "Checked refrigerator found freezer light not working when touched came on, tightened bulb, everything is working normal now, customer to watch and call if any problems"
Near San Antonio, TX 78209
Steven G.
Job Details: 01/14/2020
ICEMAKER (STANDA KITCHEN AID KUIS15NRHB8 "Checked ice maker found unit not making ice, found circulation pump hose to evaporator came loose reattached and cleaned condenser, waited to harvest a slab of ice everything is working properly now"
Near San Antonio, TX 78209
Steven G.
Job Details: 01/14/2020
DISHWASHER WHIRLPOOL KDTM504EPA2 Checked dishwasher ran fault codes and found suds adjusted jet dry and ran cycle unit is working normal now
Near San Antonio, TX 78230
Douglas H.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Last trip found faulty heater, heater harness and control. Replaced all parts to resolve the issue. This should still be covered as it was a reoccurring issue prior to warranty expiration. Unit testing good now. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78245
Douglas H.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Last tech found issue with SS. Confirmed that to be a restriction. Installed dye drier and compressor service port to resolve. Vacuumed unit held vacuum. Charged unit, held charge. Unit testing good now. No further issues at this point. Yes to survey and leave behind. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78210
Douglas H.
Job Details: 01/14/2020
OVEN ELECTRIC (D KITCHENAID KOSE500ESS02 This repair covered under warranty as initial dispatch prior to warranty expiration. Last trip found faulty electronic control and broil element. Replaced oth to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78242
Richard G.
Job Details: 01/14/2020
RANGE WHIRLPOOL WFE505W0JZ0 "Customer complaint is of a clicking or chirping sound coming from the oven. Set oven to bake at 350 degrees. Verified noises coming from back of oven. Did not find anything out of the ordinary with the oven. Noises coming from the oven are from the metal expanding as it is heated. Customer also states the oven does not look level. Oven is level, but it could possibly be that the cabinets have shifted giving the appearance that the unit isn’t level. This is an older home. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78251
Christian G.
Job Details: 01/14/2020
DRYER AMANA NED4655EW1 Issue stated by customer: dryer rattling thumping. Found warped wheel. Replaced with dryer repair kit. Unit test good. Informed customer of survey.
Near Converse, TX 78109
Jim G.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "I contacted techline to help diagnosis. Determined the heater full tube (which is not serviceable) is not functioning. Techline recommended replacement of freezer door. Robert SR# 7726878893Customer upset at prospect of paying for door. Will call WP to look to solutions.If door is not covered by WP do not order please. Please contact if/when door is approved and ordered. ; ordrng 1 LW11026425 (dor-fip), states that autho needed"
Near San Antonio, TX 78242
Jesus C.
Job Details: 01/14/2020
WASHER MAYTAG MVWB765FC3 "Gearcase is making a grinding noise, Changed out gear case on unit. Calibrated, good to go."
Near San Antonio, TX 78217
Devon F.
Job Details: 01/14/2020
WASHER MAYTAG MVWB765FW2 Customer complaint was unit would leak sometimes ran diagnostics no error codes ran automatic cycle no leaks ran unit with clothes in it no leaks advised customer to record the issue with phone so tech can see where it’s leaking from. At this time unit is operating as designed.
Near San Antonio, TX 78209
Steven G.
Job Details: 01/14/2020
DRYER WHIRLPOOL MGD8630HC0 "Checked dryer found noisy in operation, found burner tube vibrating removed tub and adjusted burner tube and tightened checked operation unit is working normal now"
Near San Antonio, TX 78245
Richard G.
Job Details: 01/14/2020
RANGE WHIRLPOOL WFC150M0EB3 "Customer says I told him I would come back the following day with a new burner for his cooktop. I never told him I would return with a burner. I replaced his infinite switch and tested the unit to complete. Unit was good to go when I left the home. This visit, customer showed me two burners that were not heating all the way. Removed burners and tested, both burners need to be replaced.; ordrng 2 W11255551 (elmnt-surf)s"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/14/2020
RANGE WHIRLPOOL WFC150M0EB3 Installed new control. Bake is working. Broil is working. No further issues. Tested to complete.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed new door. Ice and water dispenser are working. No issues during testing. Tested to complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/14/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 UI shows error F6E8 indicating we need to replace control. Preserving parts to resolve issue. P&L covered under warranty. Collected service call.; ordrng 1 WPW10412514 (cntrl-elec) and 1 WPW10586836 (cntrl-elec)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/14/2020
WASHER WHIRLPOOL WFW3090GW Customer stated that the unit will run partial cycle but not all the way through. Found issue to be that the control needs to be replaced. Ordering user interface and control to resolve issues.; ordrng 1 W10852941 (cntrl-elec) and 1 W11133872 (timer)
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Unit only making ice when customer goes in and lowers ice maker arm. Finding issue to be ice maker motor stalling. Replaced ice maker to resolve the issue. Ice maker was recently replaced so part is under warranty. Picked up ice maker from ssb warehouse. ; ordrng 1 W10882923 (icemaker)
Near San Antonio, TX 78259
L
Job Details: 01/14/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Costumer complaint is unit smelling like gas. Replace orifice holder and gas valve no more gas smell job complete
Near Lakehills, TX 78063
Richard G.
Job Details: 01/14/2020
COOKTOP ELECTRIC WHIRLPOOL WCE97US0HB01 "Replaced cooktop. Customer not happy with the way the new one sits crooked. Says that the granite countertop will need to be cut to make the new one sit right. Wants the information documented. Called Techline, spoke with Kathy, information has been documented. The cooktop is as designed but does not fit as well as the old one. SR#7726886328 no email to add."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/14/2020
DRYER WHIRLPOOL WED9750WW0 Customer complaint is that the dryer is no longer drying. Verified bad heating element.; ordrng 1 WP8544771 (element)
Near San Antonio, TX 78209
Steven G.
Job Details: 01/14/2020
WASHER MAYTAG MVWC565FW1 "Checked washer ran diagnostics found found no fault codes, customer still has soap on clothes, customer is using HE soap but to much and she has a water softener, told her to cut back on soap and to run cleaner through unit everything checks ok on this machine."
Near San Antonio, TX 78245
Christian G.
Job Details: 01/14/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Issue stated by customer: microwave turning on and off intermittently. Replaced control. Unit tested good.
Near San Antonio, TX 78217
Devon F.
Job Details: 01/14/2020
DRYER MAYTAG MED5630HC0 Customer complaint was unit would not dry but would dry on timed ran diagnostics no error codes ran moisture sensor test part pass ordering new control board to resolve issue and moisture sensor just in case.; ordrng 1 W10906551 (moisture sensor kit) and 1 W11316370 (cntrl-elec)
Near San Antonio, TX 78254
Colton B.
Job Details: 01/14/2020
DISHWASHER KITCHENAID KUDE40FXSS1 "Issue was bad adjusters. Replaced adjusters with truck stock. WPL was supposed to send us some, but it doesn’t appear that we had them. Also raised front legs to level. Unit now testing good.; used 1 W10712394 (ADJUSTER) from stock"
Near San Antonio, TX 78254
Colton B.
Job Details: 01/14/2020
DRYER WHIRLPOOL WED4815EW1 "Issue is a no heat dryer. Finding issue to be wiring at the outlet. Getting 120v from L1/L/2 to Neutral, but no voltage from L1 to L2. Customer will alert maintenance to resolve issue."
Near San Antonio, TX 78245
Christian G.
Job Details: 01/14/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Issue stated by customer: middle burner not igniting. Replaced valve and tube for middle burner. Found small piece of blockage in valve, removed. Unit test good. Informed customer of survey."
Near San Antonio, TX 78261
L
Job Details: 01/14/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Issue was faulty thermistor. Replace thermistor. No error codes Job complete. Charge 54.54+tax for thermistor
Near Boerne, TX 78006
Douglas H.
Job Details: 01/14/2020
WASHER MAYTAG MVWC565FW1 Unit not starting. Found unit in emergency drain mode. Cleared obstruction to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Mico, TX 78056
Richard G.
Job Details: 01/14/2020
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Replaced control and UI. After replacing UI, ice and water dispensers stopped working properly. UI is defective. Need to re order. Collected labor and part code for control.; ordrng 1 W11330971 (USER INTERFACE)"
Near Mico, TX 78056
Richard G.
Job Details: 01/14/2020
WASHER MAYTAG MVWX655DW1 "Replaced drive pulley and gearcase. While removing the drive motor, found it to be very hot. Ran unit through calibration. Ran unit through automatic test. All steps passed. Some of the noise was gone, but some grinding is coming from the drive motor as well. Unit will need a new drive motor. Drive motor issue is related to previous issue.; ordrng 1 W11026785 (motor-drve)"
Near Kerrville, TX 78028
Sherman
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Upon arrival replaced freezer door. Warmed up gasket to seal good. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/14/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 "I started to replace the interlock system using the kit instructions but certain instructions were not lining up. I swear that I thought I paid detailed attention to this and ordered the correct part. However, apparently I did not. I called Tech-Line to make this unfortunate discovery. I ordered the correct part and will document it here. I am today ordering W1124490 for model WMH75021HZ; ordrng 1 W1124490 (INTERLOCK SERVICE KIT)"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/14/2020
RANGE WHIRLPOOL WFG114SWB1 Unit had f1 error. Quoted 434.53 for P&L. Customer wanted to proceed with repair. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near San Antonio, TX 78259
Devon F.
Job Details: 01/14/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit leaking display was faulty and unresponsive replaced control board to resolve issue unit operating as designed.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/14/2020
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Replaced name plate. Issue fully resolved.
Near San Antonio, TX 78210
Christian G.
Job Details: 01/14/2020
REFRIGERATOR MAYTAG MRT118FFFH04 "Issue stated by customer: unit has not cooled since installed. Fans are running, in back and compressor was warm, but no cold air in freezer or refrigerator. Voltage tests good from wall. Resistance reading showing good compressor. Ordering start device and capacitor.; ordrng 1 W10912400 (cntrl-elec) and 1 W11092533 (start-dev) and 1 WPW10662129 (capacitor)"
Near San Antonio, TX 78225
Christian G.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Issue stated by customer fridge freezing in back. Found ice by evaporator motor and then frost covering coils dripping condensation due to gasket air leak. Ordering part.; ordrng 1 W10507442 (gasket-fip)
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Upon arrival unit was unplugged. Plugged in ran diagnostics on unit. Found no error codes. Unit is functioning as designed. No further issues at this time.
Near San Antonio, TX 78266
Steven G.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Checked refrigerator found ice buildup on wall behind ice maker added adapter kit, and replaced bad light bulb checked operation unit working normal now"