Near San Antonio, TX 78215
Jim G.
Job Details: 01/16/2020
WASHER WHIRLPOOL WFW5620HW0 The actual error present was F3E1 which concerns a failure of the pressure sensor. Determined that sensor was loose and or had obstruction. Secure sensor with wire tie and cleared hose obstruction. Joel SR# 7726904765.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/16/2020
WASHER MAYTAG MVWB865GW0 "Checked washer while in diagnostics washer shut off, prior to shutting down lid lock kept unlocking and locking, ordering control board, ordering lid lock just in case.; ordrng 1 W10810403 (lid lock assy) and 1 W11114420 (cntrl-elec)"
Near Alamo Heights, TX 78209
Jim G.
Job Details: 01/16/2020
DRYER AMANA NED4655EW1 Customer complained of intermittent squealing and rattling. Upon arrive found the unit to be thumping as if the drum was warped or misaligned. Determined that the roller and shafted were seizing up. Replaced rollers and belt which was slightly damaged. Issue resolved. ; used 1 4392067 (REPAIR) from stock
Near Universal City, TX 78148
S. L.
Job Details: 01/16/2020
WASHER MAYTAG MVWB835DW4 Removed damaged washplate removed basket and clutch then removed gearcase. Installed gearcase and clutch reassembled basket and installed new washplate calibrated unit and ran test all operations normal advised of survey through email.
Near Floresville, TX 78114
S. L.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Found new door had dent in it ordered again advised of 6-8 week time frame took picture of door dent on new part. Confirmed dent on existing door. Rescheduling for when part comes in, ; ordrng 1 W11026425 (DOOR FREEZER,)"
Near Converse, TX 78109
S. L.
Job Details: 01/16/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 Removed RC doors removed shelves access valve replaced valve and housing reassembled then removed FC and right RC gasket installed new gaskets used heat. Formed gaskets tested for leaks all operations normal advised to not disturb doors for 4 hours.
Near San Antonio, TX 78228
Christian G.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue stated by customer: refrigerator leaking. Previously found water coming from ice maker fill tube and filter housing. Replaced filter and ice maker fill tube. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/16/2020
DRYER WHIRLPOOL GEW9250PW1 Washer: Replaced microcomputer conducted diagnostics. No errors all loads working. Fully operational. Job complete.Dryer: Replaced the heating element and the two electronic moisture sensors. Temperature reached 151 degrees F (Picture included). Fully operational. Job complete.
Near San Antonio, TX 78231
Steven G.
Job Details: 01/16/2020
ICEMAKER (STANDA WHIRLPOOL WRS965CIAE00 "Checked refrigerator found bad power cord and motor evaporator, checked operation unit working properly now"
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Tested unit. Frost buildup in freezer. Warm air return blocked by ice buildup. Cleared warm air return. Found gap in between liner and metal on bottom of freezer section. Used silicon to seal gap. Kickplate is damaged. Will order new kickplate ; ordrng 1 W10713158 (grille)
Near Kerrville, TX 78028
Sherman
Job Details: 01/16/2020
DISHWASHER MAYTAG MDBTT59AWW Upon arrival checked unit. Instructed customer how to turn heat off. Unit is functioning as designed. No further issues at this time. Yes to survey and leave behind.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Tightened door handle to resolve issue. No further issues at this time.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Issue is dim RC ceiling lights and no lighting freezer. FC light is out and needs to be replaced. It’s in the same circuit as the RC ceiling lights. Ordering module and returning Monday.; ordrng 1 W11205083 (module)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/16/2020
DRYER MAYTAG MEDB835DW3 The blower wheel is broken and is seized to the motor. I cannot free it without destroying the Contacted techline and spoke to Scott SR# 7726909584; schdld next appmnt for 1/17 FRI !
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/16/2020
RANGE JENN-AIR JDRP548HM00 Replaced second control. Buzzing sound gone. Checked all burners. Fully operational. Job complete.
Near San Antonio, TX 78222
Steven G.
Job Details: 01/16/2020
DRYER MAYTAG MEDB855DC4 Checked dryer found light staying on will not turn off ordering parts ; ordrng 1 W10629046 (bulb-light) and 1 W11098435 (CONTROL )
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/16/2020
DRYER MAYTAG MGDB765FC0 No heat from dryer. Igniter will power on intermittently. Called techline. Sr 7726907000. Losing power from control. Will replace control. ; ordrng 1 338906 (sensor) and 1 W11089308 (cntrl-elec)
Near San Antonio, TX 78211
Jesus C.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Door gasket on freezer was leaking warm air. Reshaped gasket. Good seal all the way around. No further issues. Tested to complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/16/2020
DRYER MAYTAG MEDB765FC0 "After swapping the console overlay, determined that despite flipping the breaker, the voltage to unit was not sufficient. Customer to call electrician."
Near La Vernia, TX 78121
S. L.
Job Details: 01/16/2020
WASHER MAYTAG MVWB835DC4 Replaced lid and both hinges ran test all operations normal advised of survey.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/16/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS05 Issue was that a screw in the oven fell out. Screwed in screw that had fallen from the broiler. Customer also pointed out that one of the oven lights was out. Ordering new bulb to resolve that issue. ; ordrng 1 WPW10472384 (bulb-light)
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 01/16/2020
RANGE WHIRLPOOL WFE505W0HS1 "Checked range found F1E0 , checked all connections voltage readings checked good. Ordering new control board and infinite switch just in case.; ordrng 1 W11204517 (cntrl-elec) and 2 WP3149404 (switch-inf)s"
Near Floresville, TX 78114
S. L.
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW4950XW2 "Removed lower cover, Replaced capacitor ran calibration all operations normal advised of survey collected remaining balance."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL MZD2752GRB "Found issue to be cracked fill tubes, 2 of which are discontinued. Parts and labor will exceed the amount customer wishes to spend on repairs. Collected service call."
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Temperatures fine. Called Tech-Line as directed by dispatch. Client has leaking every 3 days since replacing dual water valve. Water dispensed about 3 ounces in 8 seconds both with water filter as well as bypassing the water filter. There is ice build up at the bottom of the ice bin. Possible water pressure issue. Called Tech-Line and spoke with Leon. Leon agreed that it would be a water pressure issue. SR# 7726910166. I explained to the client that they will need to have a licensed plumber bring the water pressure up to a minimum of 35 psi and no more that 120 psi. I provided the client with the SR# and showed him where to find the specs on page 11 of his owners manual for water supply requirements. The client does have a water softener which could have flow rates out of spec. Unit is fully operational. Job complete.
Near San Antonio, TX 78260
Ivan B.
Job Details: 01/16/2020
VENTHOODS UNKNOWN UXT4230ADS2 Checked vent hood. Fan switch not engaging. Light switch working fine. Ordered replacement.; ordrng 1 W10395033 (FAN MOTOR ASSY) and 1 W10395126 (FAN SWITCH)
Near San Antonio, TX 78210
Steven G.
Job Details: 01/16/2020
DISHWASHER KITCHENAID KDTE304DPA0 "Checked dishwasher found touch pad will keep beeping has to turn power off to unit, replaced touch pad checked operation unit working normal now"
Near La Vernia, TX 78121
S. L.
Job Details: 01/16/2020
WASHER WHIRLPOOL MVWB765FW3 "Removed basket and gear case found rust on gear case and basket to the point where teeth are worn. Installed gearcase calibrated found rattle still there will need to replace basket and gear case again, went to remove screw for rotor to inspect noise found screw stripping need new rotor screws and stator. Vemdor has no ETA on basket call to set up appointment when basket comes in.; ordrng 1 W10586078 (basket) and 1 W10636382 (screw) and 1 W10817398 (clutch) and 1 W10897040 (ROTOR) and 1 W10897050 (STATOR) and 8 W11027980 (screw)s and 1 W11134159 (GEARCASE )"
Near San Antonio, TX 78245
Richard G.
Job Details: 01/16/2020
DRYER MAYTAG MED3500FW0 "Customer complaint is that the dryer is not drying. Entered diagnostics and found error codes F4E4 L2 line voltage error, F4E1 heater relay or connector problem, F4E3 restricted air flow, F2E1 UI stuck button. Verified no heating in unit. Found following items needing replacement. Control, heating element, thermal fuse, thermal cutoff, and thermostat.; rqstng P&A on 1 279973 (cutoff-tml) and 1 W10875486 (cntrl-elec) and 1 W10909685 (fuse-thrml) and 1 WP8544771 (element) and 1 WP8557403 (thrmst-fix)"
Near San Antonio, TX 78211
Jesus C.
Job Details: 01/16/2020
DRYER AMANA NED4655EW1 Tested dryer. Will not heat. Found bad thermal fuse. Replaced fuse. Dryer heating good. No issues. Tested to complete. ; used 1 WP3392519 (FUSE) from stock
Near San Antonio, TX 78222
Steven G.
Job Details: 01/16/2020
DRYER WHIRLPOOL WED4815EW1 "Checked dryer found noise when drum is turning found tub bearing popped out of place on dryer front, adjusted checked operation unit is working normal now"
Near San Antonio, TX 78260
Jim G.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer light module is out. Ordering new part. Will return to repair with part. ; ordrng 1 W11205083 (module)
Near San Antonio, TX 78228
Christian G.
Job Details: 01/16/2020
DRYER WHIRLPOOL WED5000DW2 Issue stated by customer: dryer not working. Previous tech ordered main timer. Replaced unit tests good. Informed customer of survey.
Near San Antonio, TX 78258
L
Job Details: 01/16/2020
DRYER WHIRLPOOL WGD6620HW1 Gate code#7745 issue is unit turn off during cycle after been fixed.costumer said he ran 4 loads and it turned of on the last one. Call tech line and diagnose that it’s the harness that is bad. Olso recommended to order a new UI Incase harness fried it. ; ordrng 1 3391912 (hi limit t stat) and 1 8573713 (thermal cut off) and 1 8577274 (thermister) and 1 W11157861 (harns-wire) and 1 W11160620 and 1 W11314471
Near San Antonio, TX 78258
L
Job Details: 01/16/2020
WASHER MAYTAG MVWB765FW3 Issue was unit was not dispensing cold water. Found water house were connected the wrong way. Cold on hot and hot on cold. Fix water hoses Ran diagnostics. No other issues. Job complete.
Near San Antonio, TX 78217
Jim G.
Job Details: 01/16/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 "Confirmed sealed system issue with techline. Spoke to Adrian SR# 7726913296. Collected service fee. Quoted (P+L, not including service) ; ordrng 1 WPW10605286 (compressor)"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 01/16/2020
WASHER MAYTAG MVWB835DW4 "Checked washer found no error codes, ran diagnostics no issues good drain, ran calibration all passed. No issues no errors. Spoke to customer about proper loading.job complete."
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/16/2020
RANGE WHIRLPOOL AGR5330BAW3 Duplicate PVR
Near San Antonio, TX 78258
L
Job Details: 01/16/2020
DISHWASHER KITCHEN AID KUDE48FXSP6 Issue is unit not drain. Found bad drain motor. Ordering part. Service fee collected. Costumer will pay for parts and labor when job is done quoted 92.00 labor +part ; ordrng 1 W10531320 (pump-drain)
Near San Antonio, TX 78240
Douglas H.
Job Details: 01/16/2020
DISHWASHER KITCHEN AID KDTE334GBS0 "Complaint of eletical smell and not washing properly. Ran diagnostics testing. Got a slight electrical odor when vent kicked on. Found wash issue to be motor not installed properly. Slightly askew not allowing proper water flow to upper spray arm. Upper rack adjuster also broken. Called techline per notes spoke with Andy. He stated to repair unit. Sr 7726906430 Talked customer about what techline said, customer wants to contact Whirlpool first prior to repair because they are really unhappy with unit. . Marking as ESTIMATE FOR THIS REASON. Marking blower assembly, dispenser, and adjuster kit as estimate. ; rqstng P&A on 1 W10712394 (adjuster) and 1 W10861000 (detergent dispenser) and 1 W11228135 (vent), states that autho needed"
Near San Antonio, TX 78225
Jesus C.
Job Details: 01/16/2020
DRYER WHIRLPOOL CGM2745FQ0 Complaint is no heat from unit. Tested dryer. Found bad thermal fuse on unit. Replaced fuse. Job complete. ; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/16/2020
RANGE KITCHEN AID KSEG700ESS3 Found terminal block and filter board were burnt. Ordering new parts. ; ordrng 1 W10245259 (block-term) and 1 W11175842 (suppressor)
Near San Antonio, TX 78260
Jim G.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Tested unit. Determined the condenser fan was slightly mis aligned. Realigned issue resolved.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW5000DW3 Issue is that washer will not advance cycle. Ran diagnostics and got a LF error code. Cold valve has low flow going into tub. Order new valve and scheduling for Friday with DS permission.; ordrng 1 W11038689 (valve)
Near San Antonio, TX 78226
Jesus C.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Noise from compressor when running. Found compressor is sitting loose and vibrating excessively. Secured compressor to frame of unit. Noise is gone. No further issues. Tested to complete.
Near San Antonio, TX 78227
Douglas H.
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked pressures. Low side at 24 psi. High side at 10-20 psi. Calling techline due to reoccurring issues. Spoke with Rick. Told him my findings, he explained that based on my findings looks like a leak but due to nitrogen test holding pressure, can’t pin point issue. Suggested to have another lead tech come out for a second opinion. He also would like pressure test reran. 7726783761 ; schdld next appmnt for 1/20 MON !"
Near San Antonio, TX 78260
Jim G.
Job Details: 01/16/2020
WASHER MAYTAG MVWB725BW0 Replaced pump. Issue fully resolved.
Near San Antonio, TX 78260
Devon F.
Job Details: 01/16/2020
REFRIGERATOR MAYTAG MSS25C4MGB00 Customer complaint was unit would not make ice ordering new ice maker to resolve issue.; ordrng 1 W10873791 (icemaker) and 1 W11324588 (ICE DOOR)
Near San Antonio, TX 78230
Colton B.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Issue is no ice production. Icemaker tested good, verified that ice maker was getting voltage from control. Finding issue to be no water to ice maker. Ordering valve to resolve issue.; ordrng 1 WPW10498976 (valve)"
Near San Antonio, TX 78245
Richard G.
Job Details: 01/16/2020
WASHER MAYTAG MHW5500FW1 "Customer complaint is that small socks are getting into the drum and keeping the unit from draining. Found that the bellows was not installed all the way on the inside of the unit. Fixed bellows, unit is now good to go. Spoke with customer about survey."
Near Boerne, TX 78006
Douglas H.
Job Details: 01/16/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Last trip found faulty UI console. Replaced UI console to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Customer stated unit starts but no water. Ran test cycle to find no water coming in but valve energized. Removed kick plate to find water inlet line kinked and twisted. Removed water line to unkink. Reinstalled water line to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78232
Devon F.
Job Details: 01/16/2020
DISHWASHER MAYTAG MDB7959SHZ0 Customer complaint was unit upper rack and rack stop are broken ordering new rack track to resolve issue.; ordrng 1 WPW10567728 (track) and 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster)
Near Center Point, TX 78010
Tommy B.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Swapped fill tube to resolve icemaker issues. Unit testing good now.
Near San Antonio, TX 78230
Ivan B.
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Checked refrigerator. Issue is with airflow in FC. RC cooLing properly. Ordered evap motor and evap assembly. Parts are covered by extended warranty. Quoted 100.08 for labor and collected 113.66 for service call. Did not schedule from because my calendar shows I have no availability until Monday customer would like earliest appointment with whatever tech available. Says waiting till Monday is too long. Customer would like appointment late morning/early afternoon like 11-1 window. ; ordrng 1 2315549 (EVAP MOTOR) and 1 W10242409 (EVAP ASSY)
Near San Antonio, TX 78260
L
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Complaint was refrigerator making loud noise. Found damper not instal properly. Fix the issue and tested to make sure it didn’t make the noise. No other issues job complete. If costumer calls back send technician with part W10594329 damper motor.
Near San Antonio, TX 78232
Ivan B.
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW4616FW2 Replaced lid lock assembly. Unit operating properly now. No further issues at this time.
Near Medina, TX 78055
Richard G.
Job Details: 01/16/2020
WASHER MAYTAG MHW5630HW0 "Customer complaint is that the unit would go into the spin cycle and never come out. Customer had to flip the breaker to get it to stop. Entered diagnostics and found error codes F0E2 over suds, F4E1 wash heater relay error or no feedback signal, F0E5 off balance load, F5E2 lock failure. Cleared error codes and entered quick test cycle. All steps passed. Tested console, determined bad. ; ordrng 1 W11316623 (console)"
Near San Antonio, TX 78216
Ivan B.
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW4616FW2 Replaced inlet valve. Unit operating properly at this time. No further issues.
Near Helotes, TX 78023
Colton B.
Job Details: 01/16/2020
MICROWAVE OVEN KITCHEN AID KOCE507ESS05 "Issue is inconsistent heat in oven. Tested oven, temperature was very inconsistent. Was 100 degrees cold when oven said it was done pre heating. Ordering control board and panel to resolve issue. Parts are covered under Ferguson warranty. Collected service call and quoted customer in labor on return visit. Control panel is out of stock PSP.; ordrng 1 W11093258 (panl-cntrl) and 1 W11179310 (cntrl-elec)"
Near San Antonio, TX 78240
Douglas H.
Job Details: 01/16/2020
DRYER MAYTAG MEDX655DW0 "Unit turns off mid cycle about 10 minutes after running. Then after about 5 minutes after it turns itself off, it turns back on. Calling techline due to reoccurring issues. Spoke with Joel. He stated the motor is overheating and tripping overload and once it has time to cool it turns back on. Stated to check heater to ensure not grounding out and to replace motor. 7726907764 Replaced motor per techline. Also found unit had a bad roller used dryer repair kit to resolve that issue. Unit testing good now. No further issues at this point. Collected email for survey ; used 1 279827 (MOTOR), and 1 4392065 (REPAIR-DRYER) from stock"
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit not washing. Found f4e3 motor error. Ordering sump pump assembly to resolve the issue. ; ordrng 1 W11087376 (pump&motor)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Found that the door was dented on the right side (Picture included). I ordered part.; ordrng 1 W11049227 (panel)
Near San Antonio, TX 78225
Douglas H.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Not cooling. EVAP fan stalling. Called techline per notes. Spoke with Cathy, confirmed not a SS issue but EVAP fan motor. Re7726910630Replaced EVAP fan to resolve. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78254
Christian G.
Job Details: 01/16/2020
RANGE WHIRLPOOL WFG525S0HB1 "Issue stated by customer: range won’t start on bake or broil. Displaying F3E0. Replaced control previously. Replaced spark module, unable to replace valve(no thread sealant or Teflon) rescheduling part install and ordering igniters+harness.; ordrng 1 W11161843 (harns-wire) and 1 WP9758079 (igntr-oven) and 1 WPW10333842 (igntr-oven)"
Near San Antonio, TX 78230
Ivan B.
Job Details: 01/16/2020
DISHWASHER KITCHENAID KDTM354DSS5 Replaced control. Unit still not filling. Techline SR#7726911396 advised I replace the inlet valve again and overfill switch. Customer would like this issue escalated. Explained that we don’t handle the replacement/return process that is between the customer and kitchen aid. Customer very frustrated.; schdld next appmnt for 1/20 MON !
Near San Antonio, TX 78254
Christian G.
Job Details: 01/16/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Cust. needs to reschedule. ; schdld next appmnt for 1/20 MON !
Near San Antonio, TX 78249
Christian G.
Job Details: 01/16/2020
REFRIGERATOR KITCHEN AID KRFC704FPS01 Issue stated by customer: ice maker not working. Previously found wires cut to ice maker and tubing. Replaced. Unit tests good and calls for water. Informed customer of survey.
Near San Antonio, TX 78217
Devon F.
Job Details: 01/16/2020
WASHER WHIRLPOOL CAE2795FQ0 "Customer complaint was unit would leave clothes wet at the end of cycle. Customer asked me would she be charged for service explained to her twice that she would be charged if we install a part. she thinks she has full warranty, told her her warranty only covers SC and parts then she began to argue I had to called Nick twice and tech 07 to verify they told me same thing. Now customer is angry and calls office and said our office said she is covered for everything. I then just said ok she kept insisting that I keep calling nick or a higher supervisor. I then stated I will order the part you need and by the time a tech comes back situation should be handled. Ordering new water valve to resolve issue.; ordrng 1 W11205048 (valve)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/16/2020
DRYER MAYTAG MED5630HC0 Duplicate ticket.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Checked refrigerator found refrigerator section not cooling, checked for frost pattern none detected, spoke to tech line confirmed possible sealed system issue tech line also advised to order air damper due to little air coming to refrigerator and no blockage SR7726912226; ordrng 1 W10594330 (elect damper)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/16/2020
COOKTOP ELECTRIC JENNAIRE n/a ESTIMATE ONLY! Customer stated right front burner doesn’t heat properly since he shorted the switch. Also found right rear switch to be faulty. Quoted 285.87 for P&L. Collected Sc. Customer didn’t want to proceed with repair. ; rqstng P&A on 2 W11120795 (switch-inf)s
Near San Antonio, TX 78260
L
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Costumer was not aware of the service fee. She was told by Costco she was cover. Explain that we need an authorization code. She will call Costco and reschedule
Near Lakehills, TX 78063
Richard G.
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KBFN502EPA02 Customer complaint is that the refrigerator section is not cooling enough. Found evaporator in refrigerator compartment completely frozen. Thawed out unit. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78217
Jim G.
Job Details: 01/16/2020
WASHER MAYTAG MVWC565FW Replaced agitator. Issue resolved.
Near San Antonio, TX 78250
Christian G.
Job Details: 01/16/2020
DRYER AMANA NED4655EW1 Issue stated by customer: dryer won’t stop running. Replaced main timer. Ran unit through quick cycle. Unit test good. Informed customer of survey.
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/16/2020
WASHER WHIRLPOOL WFW9500TW01 "Unit showing suds error. Checked drain pump for obstruction, nothing found there. Checked pressure line for obstructions none found there. Found cause to be faulty pressure switch. Ordering pressure switch to resolve the issue. ; ordrng 1 WPW10415587 (switch-wl)"
Near Helotes, TX 78023
Colton B.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue was door leveling issue. Leveled doors to resolve issue. Unit tested good, talked to customer about survey."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/16/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer has to leave by 4pm. Suggested rescheduling since I may have to remove the microwave from the cabinet which will take more time. Rescheduled for Friday.; schdld next appmnt for 1/17 FRI 12-6
Near San Antonio, TX 78247
Devon F.
Job Details: 01/16/2020
RANGE WHIRLPOOL WFE505W0JS0 Called customer she said she will call office to reschedule.
Near La Vernia, TX 78121
Steven G.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found refrigerator section evaporator iced up dethawed ice and replaced motor evaporator found user interface not beeping ordered; ordrng 1 W11124259 (USER INTERFACE ), used 1 W11087438 (MOTOR EVAP) from stock"
Near Adkins, TX 78101
Steven G.
Job Details: 01/16/2020
DRYER MAYTAG MED3500FW0 "Checked dryer found door hanging crooked, replaced inner door checked operation unit working normal now"
Near San Antonio, TX 78253
Christian G.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: freezer side leaking and freezing at bottom. Found fan running constantly and ice door allowing air in. Ordering parts.; ordrng 1 W11324588 (ICE DOOR ) and 1 WP2315549 (evap fan motor)
Near Universal City, TX 78148
Devon F.
Job Details: 01/16/2020
DRYER WHIRLPOOL WED8500DC4 Customer address is completely wrong correct address is 154 Woodstone loop customer complaint was unit wouldn’t turn on tested outlet terminal block board and panel all are getting proper voltage called tech line they suggested replacing UI panel ordering UI and control just in case.; ordrng 1 W11116871 (console) and 1 W11158453 (cntrl-elec)
Near San Antonio, TX 78260
L
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDF520PADM0 Issue is unit not washing dishes. Told costumer about the service. He said he did not wanted to proceed with the service since he doesn’t want to pay for the service fee
Near Cibolo, TX 78108
Shawn W.
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced pump and motor. Unit is now filling, washing and draining. Fully operational. Job complete. I was only sent one pump and only needed 1. I marked the other as (other). Client has not been completed on another call for the oven. Apparently we were there in early December and were going to return in 4 days, then the client got a notice that we were waiting on the part. This part should have come in by now."
Near Corpus Christi, TX 78408
John L.
Job Details: 01/16/2020
WASHER ROPER RTW4516FW2 "Installed components, tried to test unit after installation. Found that control no longer working as should. Cannot get unit into diagnostics mode, will not respond.; ordrng 1 W11101494 (cntrl-elec)"
Near San Antonio, TX 78261
L
Job Details: 01/16/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Issue was bad control. Replace control and panel control. No other issues. Job complete
Near Helotes, TX 78023
Colton B.
Job Details: 01/16/2020
WASHER MAYTAG MHW5630HW0 "Issue is that washer is leaking from dispenser. Cleaned dispenser housing, hose and drum bellow to resolve issue. Unit tested good. Also recommended using a detergent with a lower concentration and less of it."
Near Victoria, TX 77901
Michael
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW4950HW1 "The customer said the appliance is shaking more than normal. no error codes, there is no water in the tub, calibrated and performed a diagnostics test, completed with issues or error codes, the tub is pretty wobbly, ordered suspension to resolve the issue ; ordrng 1 W11217817 (suspension)"
Near Mico, TX 78056
Richard G.
Job Details: 01/16/2020
WASHER MAYTAG MVWB835DC4 "Customer complaint is that the washing machine leaves white soap residue on the dark clothes. Customer showed a picture and there is a lot of soap residue left on dark clothing. Entered diagnostics and found error codes F0E4 spin limited by water temperature, F3E2 inlet water temperature fault, F8E1 long fill. Entered automatic test and found that the cold water valve is putting water out very slowly. Changed valve with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 W11165546 (VALVE) from stock"
Near Converse, TX 78109
Devon F.
Job Details: 01/16/2020
WASHER MAYTAG MVWX655DW2 Customer complaint was unit would not fill tube check inlet valves test pass asked customer what is it doing exactly hey said the water would not fill up the tube instructed customer on how unit works unit is operating as designed.
Near Rockport, TX 78382
John L.
Job Details: 01/16/2020
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit, ran diagnostics. Unit runs through diagnostics without issue. Customer explained issues occurring with unit. From customer description issue may be with control board as no errors are displayed.; ordrng 1 W10192966 (cntrl-elec)"
Near San Antonio, TX 78245
Richard G.
Job Details: 01/16/2020
DRYER MAYTAG MEDC465HW0 Customer complaint is that the heating element is getting too hot and has burned an item of her clothing. Verified heating element is overheating. Replaced heating element with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 279838 (ELEMENT) from stock
Near Orange Grove, TX 78372
John L.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB02 "Inspected unit, found issue with valve and icemaker. Replace these parts to resolve issue.; ordrng 1 W10179146 (water inlet valve) and 1 W10300022 (icemaker)"
Near Floresville, TX 78114
Steven G.
Job Details: 01/16/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Checked oven found display dead but making beeping noises when pushing on and off, replaced bad console checked operation unit working properly now"
Near Universal City, TX 78148
Devon F.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint was unit water dispenser is putting out dirty water checked water lines coming in from the wall the water seems to be clear check water dispenser water clear to tech too changed filter water seems to be clear but customer thinks water is dirty asked customer to get water softener he said he has one already. Called tech line spoke with Andrew he said unit is operating as designed. 7726912598.
Near Corpus Christi, TX 78414
Adam
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Inspection of unit shows icemaker not filling with water. Replace water valves and feeder tube to resolve issue.; ordrng 1 W10701614 (tube-water) and 1 W10833705 (valve) and 1 W11308161 (VALVE )
Near Saint Hedwig, TX 78152
S. L.
Job Details: 01/16/2020
DISHWASHER JENN-AIR JDB9000CWP3 "Called trade partners for entitlement info spoke to Nancy she gave authorization number JOAZF00APL1 found upper tracks damaged causing rack to fall. Used skid removed tracks replaced with truck stock and tested all operations normal no leaks advised of survey.; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Rockport, TX 78382
John L.
Job Details: 01/16/2020
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit, ran diagnostics. Unit runs through diagnostics without issue. Customer explained issues occurring with unit. From customer description issue may be with control board as no errors are displayed.; ordrng 1 W10192966 (cntrl-elec)"