Near San Antonio, TX 78248
Douglas H.
Job Details: 03/17/2020
ICEMAKER (STANDA KITCHENAID KUID308ESS1 Last trip found faulty bin thermistor. Replaced bin thermistor to resolve issues. Collected part cost. Didn’t charge more labor for repair due to previous repair under 90 days.
Near Corpus Christi, TX 78413
Adam
Job Details: 03/17/2020
DISHWASHER AMANA ADB1400AGW1 Inspection of unit shows latch mechanism for soap dispenser broken. Replaced to Resolve issue
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
DRYER WHIRLPOOL WED8000DW4 "Issue stated: DRYER MALFUNCTIONING, DOESN’T DRY, TURNS OFF, NOT RELIABLE, PURCHASING DIFFERENT. Plugged in unit, unit ran good and got up to temperature. Found F4E3 Restricted Airflow error code stored. Cleared error code. Unit tests good for resale."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
DRYER WHIRLPOOL WED5000DW2 "3/13/20 9:13: 11 there 3/13 FRI, 9:06 to 9:06, Issue stated by customer: DRYER STILL TRIPPING BREAKER. Unit ran for about 5min before shutting off. Voltage tests are all good from outlet to plug and terminal block. Checked all connections to make sure they were tight. Heating element shows some black marks. Replaced heating element, unit ran for 15min before tripping breaker. Ordering wiring harness and ACU.; ordrng 1 W10640707 (harns-wire) and 1 WPW10476828 (cntrl-elec)"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Called the number on work order at 8:34 AM and it was a wrong number. Went to the location and no one was there, new home door locked. Called Ferguson’s in Victoria to see if I could get a number for the lock box, spoke with Mike and he looked up the location. He saw the order had been canceled, Whirlpool is replacing the appliance"
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Customer stated that the issue is the icemaker is not producing ice. Ran manual tests to check motor and car for water and the icemaker will not perform the latter. Ordering a new icemaker to resolve issue. Collected service call. Quoted total for repair.; ordrng 1 W10884390 (icemaker)
Near Port Lavaca, TX 77979
Michael
Job Details: 03/17/2020
WASHER MAYTAG MVWB855DC2 "F0E5, F0E3, F7E6, F2E1, cleared error codes and tested the drive system per tech sheet, all checks out. Tested the UI , no stuck keys, suspension is good. Calibrated and performed a diagnostics test, completed with no issues or error codes"
Near , TX 77990
Michael
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW4816FW2 "Installed new control, the appliance powered on, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Tivoli, TX 77990
Michael
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed ice maker and tested it, the appliance and ice maker are working normal"
Near Corpus Christi, TX 78410
John L.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Installed compressor, charged unit. Unit is holding pressure and is cooling. Issue resolved."
Near Corpus Christi, TX 78410
John L.
Job Details: 03/17/2020
REFRIGERATOR JENN-AIR JFC2089BEP00 "Installed components, issue resolved."
Near Corpus Christi, TX 78410
John L.
Job Details: 03/17/2020
WASHER MAYTAG WTW7500GC0 "Installed components, issue has been resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 03/17/2020
OVEN WHIRLPOOL RBD305PRS00 Inspection of unit shows no response from uI or control board. Looking up various parts for unit shows discontinued. Customer declined any further service. Customer was charged a total of for diagnostics
Near Tivoli, TX 77990
Michael
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW8040DW0 "Installed lid, it’s working properly, no further issues"
Near Sinton, TX 78387
John L.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Issue with filter adapter, customer had a new filter available. Was able to remove old filter, which was stuck in place. Issue resolved."
Near Rockport, TX 78382
John L.
Job Details: 03/17/2020
RANGE JENN-AIR JDRP436WP03 "Installed components, issue resolved."
Near Robstown, TX 78380
John L.
Job Details: 03/17/2020
REFRIGERATOR MAYTAG MBF2258FEZ03 "Called Techline spoke with Sterling, explained issues. Techline suggests to replace start device. To resolve issue.; ordrng 1 W10350564 (capacitor) and 1 W10796752 (start-dev)"
Near Portland, TX 78374
John L.
Job Details: 03/17/2020
MICROWAVE WHIRLPOOL WMH31017HZ2 "Inspected unit, found unit magnetron has begun to arc and cause damage to waveguide. Called Techline and spoke with Andrew, explained findings. Deemed unrepairable. SR#7727390846"
Near Corpus Christi, TX 78412
Adam
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Unable to find specific part number for component needed contacted trade care team they were unable to locate or give me part information. Partner team informed me that I would need to do parts research through our distributor. Tried to contact distributor they are closed for the day. Rescheduling this job for tomorrow hopefully able to make contact with Macon.; ordrng 1 12791417SP (thermistor) and 1 W10128551 (evaporator fan mtr) and 1 W10793298 (icemaker)
Near Salem, VA 24153
Chris S.
Job Details: 03/17/2020
WASHER MAYTAG MVWC565FW1 The water lines were hooked up in reverse. I installed them correctly and recalibrated the washer. All operations check ok. ; used 1 WP8567668 (WIRE TIE) from stock
Near Vinton, VA 24179
Chris S.
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID WRV986FDEM The icemaker water line wasn’t fully inserted into the valve. I installed it again and checked operation. All operations check ok.
Near Victoria, TX 77905
Michael
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "The appliance isn’t cooling, removed the back cover to check the compressor, it’s real hot to the touch. Amps spiked up to 9.57 amps and then it leveled at 1.20 amps and stayed running, possible leak in the system. This is a sealed system issue, ordered compressor and rescheduled customer.; ordrng 1 WRT108FZDB02 (COMPRESSOR )"
Near Ingleside, TX 78362
John L.
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "Inspected unit, found unit leaking from sump assembly body. Will need to replace to resolve this issue.; rqstng P&A on 1 W10348269 (pump,dran) and 1 W10605057 (pump&motor) and 1 W10705575 (sensor)"
Near Corpus Christi, TX 78416
Adam
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Inspection of unit shows large depression/dent where rocker switch is pressing against side of door. Replace door to resolve issue.; ordrng 1 W11256280 (dor-fip)
Near Troutville, VA 24175
Chris S.
Job Details: 03/17/2020
WASHER MAYTAG MVWB865GW0 I installed the agitator. All operations check ok. Customer will observe.
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/17/2020
STOVE WHIRLPOOL RF361PXKQ W10856603. 88.36. Broil element; ordrng 1 W10856603 (elmnt-brol)
Near Kingsville, TX 78363
Adam
Job Details: 03/17/2020
WASHER MAYTAG MVWB835DW4 Inspection of unit does show water valve continuing to slowly drip into unit after water is off. Also soap tray has several small cracks contributing to leak. Replace water valve and soap tray to resolve issue; ordrng 1 W10794835 (drawer)
Near Max Meadows, VA 24360
Uriah B.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW4816FW2 "Replaced in,et valve. Ran calibration. Ran test cycle. All checks ok."
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/17/2020
OVEN WHIRLPOOL KGRS505XSS02 "LR, RR, and fish burner valves are not turning at all. We’ve already replaced the LR and fish burner valves in the last year, so those are under parts warranty. Cx responsible for labor to replace all three and the cost of the RR valve. Manifold WPW10204705. WPW10206287. (x1) Cx would like the LR and the fish burner, but does not want to pay for the RR. ; ordrng 1 WPW10206287 (valve-brnr) and 1 WPW10298678 (valve-brnr. FISH BURNER)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Unable to produce noise while in home. Recommend ordering evaporator cover, evaporator fan, evaporator fan blade, and gasket, fan scroll. ; ordrng 1 W10463012 (cover-evap) and 1 W11099844 (duct-air) and 1 W11254898 (fan-scroll) and 1 WP2155789 (gasket) and 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (evap fan motor)"
Near Little Rock, AR 72207
Doug M.
Job Details: 03/17/2020
ICEMAKER WHIRLPOOL KUIX305ESS1 "Re-diagnosed unit,performed service diagnostics found main control not sending 120v to fill valve and recirculating pump,diagnosed to need main control; ordrng 1 W11034363 (cntrl-elec)"
Near San Antonio, TX 78259
Jim G.
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW7500GC2 The lid has a very noticeable crack in it. Replaced lid assembly. Issue resolved.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Customer stated unit had water buildup in lower pan. Also unit needed new filter. Also cooling concerns. Found unit cooling properly. Water build up in pan was a beer that exploded. Helped customer change filter. Did notice the main harness was almost too close to the condenser fan, used a wire tie to secure wires away from fan motor. No further issues at this point. Yes to survey and leave behind. ; used 1 WP8567668 (WIRE TIE) from stock"
Near San Antonio, TX 78201
Steven G.
Job Details: 03/16/2020
WASHER AMANA NTW4516FW3 "Arrived at home to fix washer, customer said I could look at it but I couldn’t fix unit she is tired of it being worked on and not being fixed, front what I can see she probably has mice and they chewed up the pressure switch hose but when I tried to work on it she hollered at me not to touch it, I said please but she said no, so I don’t know why I’m here."
Near San Antonio, TX 78260
Jim G.
Job Details: 03/16/2020
WASHER WHIRLPOOL WFW6620HC0 Unit 9104 replaced pump. Issue resolved.
Near San Antonio, TX 78222
Steven G.
Job Details: 03/16/2020
DRYER AMANA NED4655EW1 "Checked dryer ran unit found thermostat short cycling, replaced thermostat checked operation unit working normal now ; used 1 WP3387134 (THRMST-FIX) from stock"
Near Windcrest, TX 78218
Steven G.
Job Details: 03/16/2020
WASHER WHIRLPOOL CHW9150GW0 "Checked washer found unit selections not working replaced switch and user interface, checked operation unit working normal now"
Near San Antonio, TX 78218
Steven G.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL MTF2142EES01 "Checked refrigerator found water in refrigerator section found freezer drain iced up, cleaned ice and drain adjusted element to stop drain from icing up, everything is working normal now"
Near San Antonio, TX 78217
Steven G.
Job Details: 03/16/2020
WASHER WHIRLPOOL CAE2795FQ0 "Replaced parts, kept blowing Actuators, replaced control and still blew actuator talked to Rick from Tech-Line SR7727286929 could come up with a solution he declared it non repairable, advised customer ; pckd up 1 W10913953 (ACTUATOR ) and 1 W11188527 (CONTROL )"
Near Schertz, TX 78154
Steven G.
Job Details: 03/16/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS03 "Checked oven found inner glass was broken, replaced glass checked operation unit is working normal now"
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 03/16/2020
WASHER AMANA NTW416FW3 Checked washer found washer basket movement normal. Ran diagnostics quick cycle no issues no error codes. Recalibrated unit no issues calibrating. Spoke to customer about proper loading procedures. Job complete.
Near San Antonio, TX 78209
Jim G.
Job Details: 03/16/2020
REFRIGERATOR KITCHEN AID KBRS20EVMS4 Determined there is also a crack in the drain pan. ; ordrng 1 WPW10655368 (pan-drip)
Near San Antonio, TX 78258
Jim G.
Job Details: 03/16/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Replaced cord. Issue was resolved. Unit tested properly thereafter.
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator found ice tray not installed all the way. Found ice in back not letting tray sit right. Removed ice from back reseated tray and ice build up at tray dispense. No issues dispensing. No errors found during testing or operation. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 03/16/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Replaced interlock, sensor, and magnetron. Tested to complete. Unit is operating as designed. Spoke with customer about survey."
Near San Antonio, TX 78247
Devon F.
Job Details: 03/16/2020
WASHER AMANA NFW5800HW0 Customer complaint was unit would not drain replaced inlet valve unit is operating as designed.
Near San Antonio, TX 78231
Colton B.
Job Details: 03/16/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Issue was that unit was not cooling. Replaced start device and overload. Compressor is now running. Collected for parts.
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KSSC48QVS06 "Unit not cooling efficiently. Appearing to be a SS issue. Calling techline per notes. Spoke with Austin. He stated is a SS issue based on no frost pattern and fans running. Sr 7727732769. He stated unit would need compressor. Per Sb web SS parts are covered still until 11/08/2025. Quoted 800 plus tax for labor, dropped labor price due to previous repair didn’t resolve the issue. Customer wants to proceed with repair. Ordering compressor to resolve the issue. ; ordrng 1 W10841139 (compressor)"
Near Boerne, TX 78015
Douglas H.
Job Details: 03/16/2020
DISHWASHER KITCHENAID KDTE204GPS0 Last trip found faulty UI and electronic control due to intermittent issues. Replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78254
Richard G.
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW5000DW3 Replaced inlet valve. Tested to complete. Unit is good to go. No email to add.
Near San Antonio, TX 78260
Colton B.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint is no ice production. Found ice clogged in the icemaker funnel and fill tube. Removed ice blockage to resolve issue. Customer stated they just had a water softer system installed. Informed her that that could have messed with water pressure and potentially caused the blockage.
Near San Antonio, TX 78209
Jesus C.
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Installed new evap fan and control. Tested unit. No further issues. Tested to complete.
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 03/16/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DP01 "Checked oven customer complained light comes on by itself not keeping time, replaced touchpad sent to customer from Jenn Air everything checked ok"
Near San Antonio, TX 78253
Christian G.
Job Details: 03/16/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Issue stated by customer: cooktop not aligned with upper cabinets. Grills hit cabinet corners. Install issue. Informed customer they must get with builder to resolve issue.
Near San Antonio, TX 78250
Christian G.
Job Details: 03/16/2020
DRYER MAYTAG MED5100DW0 Issue stated by customer: HEAT/DRY-NOT HEATING / NOT DRYING. Customer states tech was out previously to replace control and motor. Found bad moisture sensor. Cleared vent trap are and replaced moisture sensor kit. Unit gets up to heat and test good. Informed customer of survey.
Near San Antonio, TX 78260
Colton B.
Job Details: 03/16/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS09 "Issue was a noisy fan in microwave. Found issue to be a zip tie that was vibrating against unit. Trimmed zip tie, unit tested good. Told customer to call us if it happened again."
Near San Antonio, TX 78258
Colton B.
Job Details: 03/16/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Issue was trim pieces falling off of shelves in refrigerator and freezer. Both were cosmetic issues and not covered under warranty. Door closers on left pantry seem to be a little weak, ordering new rails to resolve issue. Will also try to repair trim pieces on return visit. Called partner team to confirm unit warranty.; ordrng 1 W11294509 (RAIL) and 1 W11294512 (RAIL)"
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 03/16/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 "Checked microwave found turn table not turning and not heating, replaced interlock kit checked operation unit working properly now"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/16/2020
DRYER MAYTAG MEDB835DW0 "Checked dryer found wall outlet giving 120, checked to see if breaker was tripped no issues reset breaker. Checked for voltage still not receiving 240 spoke to customer about getting electrician out.job complete."
Near San Antonio, TX 78260
Jim G.
Job Details: 03/16/2020
COOKTOP ELECTRIC WHIRLPOOL WOD93EC0AS04 Verified that temp was in Celcius. Changed. Issue resolved. No service fee as this was within 90 days of my initial repair.
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/16/2020
MICROWAVE OVEN MAYTAG MMV4205DS "Tested microwave. Found bad control. Installed new control and display. Tested unit. All functions are working. Display is working. Unit is working properly. Collected payment for service fee, parts, and labor. Job complete."
Near San Antonio, TX 78214
Jesus C.
Job Details: 03/16/2020
DRYER WHIRLPOOL WED4815EW1 Tested dryer. No heat. Found wiring going to element was not connected. Connected wiring. Heater powering on. Good heat nosed dryer kit to test venting. Good venting. No further issues. Tested to complete.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Last trip found faulty pantry slides and right door and freezer doors rusting, dispenser sticks. Replaced slides, doors and dispenser switch to resolve all issues. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind. See quick pics for proof of purchase. Unit is under warranty."
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/16/2020
REFRIGERATOR SAMSUNG RF263TEAESG Customer stated that the issue is the unit is depositing water at the bottom part of the refrigerator section. Found issue to be faulty thermistor on the fridge evaporator. Ordering a new evaporator wiring harness to resolve issue.; ordrng 1 DA96-01170B (WIRING HARNESS)
Near San Antonio, TX 78218
Douglas H.
Job Details: 03/16/2020
REFRIGERATOR MAYTAG MRT118FFFH01 Unit was cool but not cooling properly. Checked the electrical outlet behind unit found that to have hot and neutral lines switched. Advised customer to contact an electrician to fix wiring issue. Plugged unit into another outlet that tested good and began cooling much more efficiently at that point. No further issues at this point for me.
Near San Antonio, TX 78264
Jesus C.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Tested unit. Found icemaker not running. Replaced faulty icemaker. Ran test cycle. Good harvest. Good water fill. No further issues. Tested to complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/16/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "Original complaint was of a weird loud noise coming from washing machine. F7E6 motor fault. Replaced motor and actuator. No spinning or agitation at all. Found issues with power going to motor and actuator. Replaced washer harness and lower harness, and capacitor. Power is getting through the harness, but motor and actuator still not operating. Called techline, spoke with Cathy. Tested connections on control board again. States to replace the control board.; ordrng 1 W11367652 (CTRL)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/16/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Last visit found issue to be caused by a non functional fan motor. Swapped out parts to resolve issue .
Near San Antonio, TX 78254
Christian G.
Job Details: 03/16/2020
RANGE WHIRLPOOL WFE550S0HZ0 "Issue stated by customer: oven had made beeping noise night prior and had displayed error code. Checked oven diagnostics, at room temperature oven sensor is reading at 250. Found bad resistance across sensor. Pulte has additional 1 year warranty. Ordering sensor to resolve issue.; ordrng 1 WPW10181986 (sensor)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/16/2020
WASHER AMANA NTW4516FW2 Upon arrival the unit would not power on. Unplugged the unit to reset and ran diagnostics. No error codes in diagnostics and the unit past automatic test cycle. No further issues at this time
Near San Antonio, TX 78258
Jim G.
Job Details: 03/16/2020
REFRIGERATOR JENNAIR JS48PPFXDA Customer is describing an issue wherein the freezingI contacted techline and spoke to Robert SR# 7727375531Advised to remove thermistor altogether and remove; ordrng 1 67003241 (MOTOR FAN)
Near San Antonio, TX 78212
Jesus C.
Job Details: 03/16/2020
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS0 Installed new harness and ran cleaning solution through clean cycle. Water sensor reading good. No issues during diagnostics. Collected payment for part and cleaner. Will Schedule return visit to verify unit is working properly.
Near San Antonio, TX 78252
Richard G.
Job Details: 03/16/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Replaced fan motor. Tested to complete. Unit is good to go
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Checked refrigerator found roach infestation at compressor. Spoke to customer about infestation problem. Reported to cxc file number 7727282839
Near Universal City, TX 78148
Devon F.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint was unit would leak from dispenser asked cus do she notice a little after use ice she said yes instructed customer to check ice chute right after use and take ice out. Unit is operating as designed.
Near Schertz, TX 78108
Devon F.
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW7040DW1 Customer complaint was unit would get LF error code customer declined service because she thought I would have the part on the truck told her I had to order then come back she declined service.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/16/2020
DRYER MAYTAG MGD6630HC1 Called customer in route customer stated they no longer need service due to dryer not having a light installed to begin with. Checked parts lists to confirm customer also spoke to Maytag and confirmed no light. Job complete.
Near San Antonio, TX 78227
Christian G.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL EL88TRRWS03 Issue stated by customer: refridgerator is leaking from bottom of unit. Unit was running a bit warm @42 degrees. Found vents and coils caked up with lint. Cleaned vent coils and cleaned up excess water. Unit running cooler at 38 degrees now. Unit good. Informed customer of survey.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/16/2020
OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 Found issue to be a bad hinge and the bottom trim is also damaged. Ordering both parts to resolve issue.; ordrng 1 W10825778 (hinge-door) and 1 WPW10327377 (trim)
Near San Antonio, TX 78260
Devon F.
Job Details: 03/16/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display was unresponsive replaced console to resolve issue unit operating as designed.
Near San Antonio, TX 78237
Richard G.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Replaced ice door and dispenser wiring. Unit is now humming again when the ice door is pressed, but the motor is not turning. Checked wiring, getting appropriate voltages. Reordering ice motor.; ordrng 1 W11310391 (MOTOR)"
Near Bulverde, TX 78163
Jim G.
Job Details: 03/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced sump motor assembly. Issue resolved.
Near Comfort, TX 78013
Tommy B.
Job Details: 03/16/2020
WASHER MAYTAG MVWB865GW0 Customer stated that the issue is the unit is dripping water constantly. Ran diagnostics and revealed error codes F3E2 F0E4. Replaced a new water inlet valve to resolve issue. Unit tested good now. Yes to survey.
Near Bulverde, TX 78163
Jim G.
Job Details: 03/16/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Determined that control did not correct issue. Motor and sump assembly is at fault. ; ordrng 1 W11087376 (pump&motor)
Near , TX 78009
Richard G.
Job Details: 03/16/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Replaced console, control, and wiring harness. Tested to complete. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78258
Devon F.
Job Details: 03/16/2020
ICEMAKER (STANDA KITCHEN AID KUID508ESS1 Customer complaint was unit would not make ice ran test for evap test failed called tech line they suggested it was a sealed system leak ordering dryer evap and compressor to resolve issue.; ordrng 1 4392065 (dryer repair kit) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near San Antonio, TX 78247
Devon F.
Job Details: 03/16/2020
DISHWASHER KITCHENAID KDTE334GPS0 Called customer he said he needs to reschedule for Tuesday set appointment for Tuesday
Near Cibolo, TX 78108
Devon F.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint was unit would not cool and hear ticking found it was the start switch keeps trying to turn on compressor called tech line they suggested replacing starter switch to resolve issue 7727372478; ordrng 1 W11092533 (start-dev) and 1 WPW10350564 (capacitor)
Near San Antonio, TX 78257
Colton B.
Job Details: 03/16/2020
DISHWASHER KITCHENAID KDTE204GPS0 Customer issue was dishes not drying. Rinse aid dispenser was empty and turned to lowest possible setting. Gave customer a sample pack of rinse aid and turned dispenser up to resolve issue.
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/16/2020
WASHER ROPER RTW4516FW2 Last trip found unit missing hinge bearing. Installed bearing to resolve. Unit cleared for resale.
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Confirmed diagnosis of SS issue but not a leak, unit had restriction in the dryer. Replaced dryer. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Customer paid for all services up front. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near Boerne, TX 78006
Tommy B.
Job Details: 03/16/2020
WASHER MAYTAG MVWB835DW4 Customer stated that the issue is the unit is making a loud knocking noise. Could not duplicate issue using manual tests for spin and agitate. Reviewed using care and proper loading and washing techniques with the customer. No further issues at this time. Yes to survey.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW5000DW0 "Checked washer found actuator making grinding noise unable to switch from spin to agitate, replaced actuator with truck stock recalibrated washer no issues. No errors during testing or operation. Collected all fees. Job complete.; used 1 W10913953 (ACTUATOR) from stock"
Near Boerne, TX 78015
Colton B.
Job Details: 03/16/2020
REFRIGERATOR JENN-AIR JS48PPDUDE00 Refrigerator door needed to be replaced. Got a freezer door which will not solve problem. Ordering a new one to resolve issue. Part is PSP.; ordrng 1 W10800808 (dor-fip ss)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/16/2020
ICEMAKER (STANDA KITCHENAID KUID308HPS00 Customer states the units are unavailable until Monday. Is requesting we return Monday morning.; schdld next appmnt for 3/16 MON !
Near San Antonio, TX 78245
Richard G.
Job Details: 03/16/2020
ICEMAKER (STANDA KITCHENAID KUIX335HPS00 Customer states the units are unavailable until Monday. Is requesting we return Monday morning.; schdld next appmnt for 3/16 MON !
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Checked refrigerator for water leaking none found. Spoke to customer about issue customer stated they had H2O light came on spoke to customer about what light is indicating filter replacement. No further issues to report at this time. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/16/2020
DRYER WHIRLPOOL WED85HEFC1 Arrived at home customer stated issue is with dryer not washer customer provided proof of purchase unit is under warranty. Checked dryer found blower rattling ordering seals for rattling on blower. ; ordrng 1 697770 (seal) and 1 W10211899 (seal)
Near Boerne, TX 78006
Tommy B.
Job Details: 03/16/2020
COOKTOP GAS KITCHENAID KCGD506GSS00 Customer said the issue was that the burners stay clicking after the flame ignites. Observation is that the burners or igniting and then continuing to click even after moving out of the light position. Ordering a spark module and the valve assembly in order to resolve issues.; ordrng 1 W10818266 (manifold) and 1 WPW10475150 (module-spk)
Near Kingsville, TX 78363
Adam
Job Details: 03/16/2020
WASHER MAYTAG MVWB865GW0 Inspection of unit shows error code for Long fill no fill as well as spin limited by water temperature. Replace water valve to resolve issues