Near Victoria, TX 77905
Michael
Job Details: 01/15/2020
DRYER WHIRLPOOL WED4815EW1 "The customer said the timer sometimes turns and sometimes not and experienced it not turning off for 4 hrs. Ran the appliance several times on different settings, it’s worked normal at this time, possible timer sticking at times, ordered part to resolve issue ; ordrng 1 WPW10185982 (timer)"
Near Roanoke, VA 24012
Chris S.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 I installed the door and found that the left door switch is broken. We will order and replace. ; ordrng 1 W11396033 (SWITCH )
Near Hot Springs, AR 71901
Doug M.
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW4816FW2 "Replaced main control due to 120v to control green led light not on, calibrated unit operation checks ok"
Near Roanoke, VA 24015
Uriah B.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ice is getting jammed in the crush mechanism. Cubed ice is coming out fine. Motor recently replaced. Needs ice bin. W11185686. Ice bin; ordrng 1 W11185686 (ice-contnr)
Near Roanoke, VA 24012
Chris S.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW01 The right front roller is broken. ; ordrng 1 WPW10304659 (roller-cab)
Near Pulaski, VA 24301
Uriah B.
Job Details: 01/15/2020
M/W OTR WHIRLPOOL WMH31017HZ0 "Needs control board. Needs bulb holder. Needs switch cams per service pointer. ; ordrng 1 W10210871 (holder,lamp) and 1 W10892389 (cntrl-elec)"
Near Pearcy, AR 71964
Doug M.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Inspected unit for not dispensing water, found 120 v to solenoid on dual valve, found solenoid to dispenser not turning on. Diagnosed to need fill valve ; ordrng 1 W11043013 (valve)"
Near Little Rock, AR 72205
Justin
Job Details: 01/15/2020
KITCHEN KITCHENAID KDPE234GBS0 "Found multiple wires cut going to sump, will need wire harness to see if that gets unit working. Quoted for needing both parts at 452.09; ordrng 1 W10889942 (harns-wire)"
Near North Little Rock, AR 72116
Justin
Job Details: 01/15/2020
N/A N/A RBD245PDQ4 "Unit has no display, cannot find plug more than likely hardwired in. Ordering fuse to see if that fixes issue if not the unit will not be repairable due to whirlpool no longer making control board or UI console. ; ordrng 1 WP4451354 (fuse-thrml)"
Near Sherwood, AR 72120
Justin
Job Details: 01/15/2020
DRYER MAYTAG MEDB765FW0 "Drum has some dents and paint missing on the inside of the unit, I asked customer about them and she said when they delivered the unit it had the damage. Called manager and they would not replace the unit, drum needs to be replaced. Sounds like pulley system is bad, rollers show no damage. Drum is covered under 10 year warranty. Collected 98.00, balance due is 144.86. ; ordrng 1 W10545923 (drum) and 1 W10837240 (idler pulley)"
Near Hot Springs, AR 71901
Doug M.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit for not making ice , tested icemaker jumped t-h icemaker did not cycle, tested for 120v at l-n checked ok diagnosed to need icemaker ; ordrng 1 WPW10300024 (icemaker)"
Near San Antonio, TX 78218
Steven G.
Job Details: 01/14/2020
REFRIGERATOR MAYTAG MBR2258XES6 "Checked refrigerator found freezer light not working when touched came on, tightened bulb, everything is working normal now, customer to watch and call if any problems"
Near San Antonio, TX 78209
Steven G.
Job Details: 01/14/2020
ICEMAKER (STANDA KITCHEN AID KUIS15NRHB8 "Checked ice maker found unit not making ice, found circulation pump hose to evaporator came loose reattached and cleaned condenser, waited to harvest a slab of ice everything is working properly now"
Near San Antonio, TX 78209
Steven G.
Job Details: 01/14/2020
DISHWASHER WHIRLPOOL KDTM504EPA2 Checked dishwasher ran fault codes and found suds adjusted jet dry and ran cycle unit is working normal now
Near San Antonio, TX 78230
Douglas H.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Last trip found faulty heater, heater harness and control. Replaced all parts to resolve the issue. This should still be covered as it was a reoccurring issue prior to warranty expiration. Unit testing good now. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78245
Douglas H.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Last tech found issue with SS. Confirmed that to be a restriction. Installed dye drier and compressor service port to resolve. Vacuumed unit held vacuum. Charged unit, held charge. Unit testing good now. No further issues at this point. Yes to survey and leave behind. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78210
Douglas H.
Job Details: 01/14/2020
OVEN ELECTRIC (D KITCHENAID KOSE500ESS02 This repair covered under warranty as initial dispatch prior to warranty expiration. Last trip found faulty electronic control and broil element. Replaced oth to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78242
Richard G.
Job Details: 01/14/2020
RANGE WHIRLPOOL WFE505W0JZ0 "Customer complaint is of a clicking or chirping sound coming from the oven. Set oven to bake at 350 degrees. Verified noises coming from back of oven. Did not find anything out of the ordinary with the oven. Noises coming from the oven are from the metal expanding as it is heated. Customer also states the oven does not look level. Oven is level, but it could possibly be that the cabinets have shifted giving the appearance that the unit isn’t level. This is an older home. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78251
Christian G.
Job Details: 01/14/2020
DRYER AMANA NED4655EW1 Issue stated by customer: dryer rattling thumping. Found warped wheel. Replaced with dryer repair kit. Unit test good. Informed customer of survey.
Near Converse, TX 78109
Jim G.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "I contacted techline to help diagnosis. Determined the heater full tube (which is not serviceable) is not functioning. Techline recommended replacement of freezer door. Robert SR# 7726878893Customer upset at prospect of paying for door. Will call WP to look to solutions.If door is not covered by WP do not order please. Please contact if/when door is approved and ordered. ; ordrng 1 LW11026425 (dor-fip), states that autho needed"
Near San Antonio, TX 78242
Jesus C.
Job Details: 01/14/2020
WASHER MAYTAG MVWB765FC3 "Gearcase is making a grinding noise, Changed out gear case on unit. Calibrated, good to go."
Near San Antonio, TX 78217
Devon F.
Job Details: 01/14/2020
WASHER MAYTAG MVWB765FW2 Customer complaint was unit would leak sometimes ran diagnostics no error codes ran automatic cycle no leaks ran unit with clothes in it no leaks advised customer to record the issue with phone so tech can see where it’s leaking from. At this time unit is operating as designed.
Near San Antonio, TX 78209
Steven G.
Job Details: 01/14/2020
DRYER WHIRLPOOL MGD8630HC0 "Checked dryer found noisy in operation, found burner tube vibrating removed tub and adjusted burner tube and tightened checked operation unit is working normal now"
Near San Antonio, TX 78245
Richard G.
Job Details: 01/14/2020
RANGE WHIRLPOOL WFC150M0EB3 "Customer says I told him I would come back the following day with a new burner for his cooktop. I never told him I would return with a burner. I replaced his infinite switch and tested the unit to complete. Unit was good to go when I left the home. This visit, customer showed me two burners that were not heating all the way. Removed burners and tested, both burners need to be replaced.; ordrng 2 W11255551 (elmnt-surf)s"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/14/2020
RANGE WHIRLPOOL WFC150M0EB3 Installed new control. Bake is working. Broil is working. No further issues. Tested to complete.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed new door. Ice and water dispenser are working. No issues during testing. Tested to complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/14/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 UI shows error F6E8 indicating we need to replace control. Preserving parts to resolve issue. P&L covered under warranty. Collected service call.; ordrng 1 WPW10412514 (cntrl-elec) and 1 WPW10586836 (cntrl-elec)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/14/2020
WASHER WHIRLPOOL WFW3090GW Customer stated that the unit will run partial cycle but not all the way through. Found issue to be that the control needs to be replaced. Ordering user interface and control to resolve issues.; ordrng 1 W10852941 (cntrl-elec) and 1 W11133872 (timer)
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Unit only making ice when customer goes in and lowers ice maker arm. Finding issue to be ice maker motor stalling. Replaced ice maker to resolve the issue. Ice maker was recently replaced so part is under warranty. Picked up ice maker from ssb warehouse. ; ordrng 1 W10882923 (icemaker)
Near San Antonio, TX 78259
L
Job Details: 01/14/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Costumer complaint is unit smelling like gas. Replace orifice holder and gas valve no more gas smell job complete
Near Lakehills, TX 78063
Richard G.
Job Details: 01/14/2020
COOKTOP ELECTRIC WHIRLPOOL WCE97US0HB01 "Replaced cooktop. Customer not happy with the way the new one sits crooked. Says that the granite countertop will need to be cut to make the new one sit right. Wants the information documented. Called Techline, spoke with Kathy, information has been documented. The cooktop is as designed but does not fit as well as the old one. SR#7726886328 no email to add."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/14/2020
DRYER WHIRLPOOL WED9750WW0 Customer complaint is that the dryer is no longer drying. Verified bad heating element.; ordrng 1 WP8544771 (element)
Near San Antonio, TX 78209
Steven G.
Job Details: 01/14/2020
WASHER MAYTAG MVWC565FW1 "Checked washer ran diagnostics found found no fault codes, customer still has soap on clothes, customer is using HE soap but to much and she has a water softener, told her to cut back on soap and to run cleaner through unit everything checks ok on this machine."
Near San Antonio, TX 78245
Christian G.
Job Details: 01/14/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Issue stated by customer: microwave turning on and off intermittently. Replaced control. Unit tested good.
Near San Antonio, TX 78217
Devon F.
Job Details: 01/14/2020
DRYER MAYTAG MED5630HC0 Customer complaint was unit would not dry but would dry on timed ran diagnostics no error codes ran moisture sensor test part pass ordering new control board to resolve issue and moisture sensor just in case.; ordrng 1 W10906551 (moisture sensor kit) and 1 W11316370 (cntrl-elec)
Near San Antonio, TX 78254
Colton B.
Job Details: 01/14/2020
DISHWASHER KITCHENAID KUDE40FXSS1 "Issue was bad adjusters. Replaced adjusters with truck stock. WPL was supposed to send us some, but it doesn’t appear that we had them. Also raised front legs to level. Unit now testing good.; used 1 W10712394 (ADJUSTER) from stock"
Near San Antonio, TX 78254
Colton B.
Job Details: 01/14/2020
DRYER WHIRLPOOL WED4815EW1 "Issue is a no heat dryer. Finding issue to be wiring at the outlet. Getting 120v from L1/L/2 to Neutral, but no voltage from L1 to L2. Customer will alert maintenance to resolve issue."
Near San Antonio, TX 78245
Christian G.
Job Details: 01/14/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Issue stated by customer: middle burner not igniting. Replaced valve and tube for middle burner. Found small piece of blockage in valve, removed. Unit test good. Informed customer of survey."
Near San Antonio, TX 78261
L
Job Details: 01/14/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Issue was faulty thermistor. Replace thermistor. No error codes Job complete. Charge 54.54+tax for thermistor
Near Boerne, TX 78006
Douglas H.
Job Details: 01/14/2020
WASHER MAYTAG MVWC565FW1 Unit not starting. Found unit in emergency drain mode. Cleared obstruction to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Mico, TX 78056
Richard G.
Job Details: 01/14/2020
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Replaced control and UI. After replacing UI, ice and water dispensers stopped working properly. UI is defective. Need to re order. Collected labor and part code for control.; ordrng 1 W11330971 (USER INTERFACE)"
Near Mico, TX 78056
Richard G.
Job Details: 01/14/2020
WASHER MAYTAG MVWX655DW1 "Replaced drive pulley and gearcase. While removing the drive motor, found it to be very hot. Ran unit through calibration. Ran unit through automatic test. All steps passed. Some of the noise was gone, but some grinding is coming from the drive motor as well. Unit will need a new drive motor. Drive motor issue is related to previous issue.; ordrng 1 W11026785 (motor-drve)"
Near Kerrville, TX 78028
Sherman
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Upon arrival replaced freezer door. Warmed up gasket to seal good. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/14/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 "I started to replace the interlock system using the kit instructions but certain instructions were not lining up. I swear that I thought I paid detailed attention to this and ordered the correct part. However, apparently I did not. I called Tech-Line to make this unfortunate discovery. I ordered the correct part and will document it here. I am today ordering W1124490 for model WMH75021HZ; ordrng 1 W1124490 (INTERLOCK SERVICE KIT)"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/14/2020
RANGE WHIRLPOOL WFG114SWB1 Unit had f1 error. Quoted 434.53 for P&L. Customer wanted to proceed with repair. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near San Antonio, TX 78259
Devon F.
Job Details: 01/14/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit leaking display was faulty and unresponsive replaced control board to resolve issue unit operating as designed.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/14/2020
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Replaced name plate. Issue fully resolved.
Near San Antonio, TX 78210
Christian G.
Job Details: 01/14/2020
REFRIGERATOR MAYTAG MRT118FFFH04 "Issue stated by customer: unit has not cooled since installed. Fans are running, in back and compressor was warm, but no cold air in freezer or refrigerator. Voltage tests good from wall. Resistance reading showing good compressor. Ordering start device and capacitor.; ordrng 1 W10912400 (cntrl-elec) and 1 W11092533 (start-dev) and 1 WPW10662129 (capacitor)"
Near San Antonio, TX 78225
Christian G.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Issue stated by customer fridge freezing in back. Found ice by evaporator motor and then frost covering coils dripping condensation due to gasket air leak. Ordering part.; ordrng 1 W10507442 (gasket-fip)
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Upon arrival unit was unplugged. Plugged in ran diagnostics on unit. Found no error codes. Unit is functioning as designed. No further issues at this time.
Near San Antonio, TX 78266
Steven G.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Checked refrigerator found ice buildup on wall behind ice maker added adapter kit, and replaced bad light bulb checked operation unit working normal now"
Near San Antonio, TX 78260
L
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Issue unit no cooling. Found refrigerator lights turn on. Compressor not running. Control board is not turning on. Can not check diagnostics. Ordering new parts to solve issue ; rqstng P&A on 1 W10128551 (evaporator fan mtr) and 1 W10464775 (housing) and 1 W10503278 (control board) and 1 W10613576 (overlay control)
Near San Antonio, TX 78258
L
Job Details: 01/14/2020
WASHER MAYTAG MVWX655DW1 Costumer is calling Home Depot because he has a 5 year extended warranty. He will reschedule when he gets n contact with them.
Near San Antonio, TX 78247
Devon F.
Job Details: 01/14/2020
MW-HOOD COMBO WHIRLPOOL WMH32519FS0 Called customer no answer rang door bell no answer.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW7500GC2 Replaced harness and control board. Tested cold and hot water valve and the proper temperature water was dispensed. Conducted service diagnostic verification and all loads functioned properly.conducted run load size calibration cycle.fully operational. Job complete.
Near Universal City, TX 78148
Steven G.
Job Details: 01/14/2020
WASHER WHIRLPOOL WFW92HEFC0 "Checked washer ran cycle after cycle could not smell any Oder or smell customer says that it’s not every time, customer is using afresh, will use and call if any problems"
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/14/2020
MICROWAVE OVEN JENN-AIR JMW3430DP01 "I called customer to let them know I was on the way. No answer, left message. Arrived at home and customer through their Ring system informed me that they were not home and were on the way. I waited about 15 minutes and he arrived. The fan for the microwave sounds excessive. Conducted diagnostics and found F6 E0 UI list contact 22 December 2017. Inducted component activation test and all loads were working. However, the fan noise for the microwave cooling fan was excessive. Found that the housing for the fan was loose. I tightened it down. Called Tech-Line and talked with Kathy to insure procedures were correct because I needed to power down and power back up to have the component activation of the fan to stay running. Fully operational. Job complete. Reduced service fee by for veteran discount, for cabinet removal."
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/14/2020
ICEMAKER (STANDA KITCHENAID KUID508ESS0 Upon arrival ran diagnostics on unit. No error codes. Very little ice in bin. Called tech line. Spoke to TJ. Sr#-7726881776. Ss issue. Ordered parts to resolve issues. Parts are covered. Quoted customer labor to install compressor. Also ordered correct dryer per DH. ; ordrng 1 W10843121 (DRYER) and 1 WPW10605286 (COMPRESSOR)
Near San Antonio, TX 78258
Devon F.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer complaint was unit would not dispense water nor ice. Right before I replaced control tech noticed some connections on control board not connected reconnected connections and tested unit. Unit is operating as designed.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/14/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that the issue is the unit is not drying dishes. Reviewed use and care guide and offered sample of rinse aid to resolve this issue. Yes to survey. No further issues at this time.
Near San Antonio, TX 78225
Jesus C.
Job Details: 01/14/2020
WASHER MAYTAG MVWC565FW1 Could not find source of oil. No oil under unit. Or around unit. Left customer a leak sheet to check for any leaks. Unit is working properly. Job complete.
Near San Antonio, TX 78258
Devon F.
Job Details: 01/14/2020
WASHER MAYTAG MVWC565FW1 Customer complaint was unit would leave clothes wet at end of cycle replaced control board unit is operating as designed.
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/14/2020
DRYER MAYTAG MEDB835DW4 "Unit has long dry times and not drying properly. Ran vent test and showed restricted air flow. Found f4e3 restricted air flow error. Pulled vent of unit ran air flow testing again. Unit performing properly with vent off. Advised of to have venting cleaned out or checked. Advised at this point there isn’t anything that I can do. Contacted CXC to document, spoke with Joanna. She documented the issue. Sr 7726871609 Yes to survey and leave behind."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/14/2020
WASHER SAMSUNG WAS50K8600AV/A2 I contacted Samsung tech support spoke to Razy Reference # 7003560926According to Samsung’s tech support line a new Wire harness (part number DC93-00612a) is required as the resistance checks reveal no communication to the board but the reading at the sensor itself are accurate.; ordrng 1 DC93-00612a (WIRE HARNESS)
Near San Antonio, TX 78251
Colton B.
Job Details: 01/14/2020
DRYER MAYTAG MEDX655DW1 "Issue was a no heat dryer. Replaced thermal fuse, thermostats and thermal cut off. Unit tested good."
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/14/2020
WASHER MAYTAG MVWB835DC3 Tested washer. Found F5E2 error codes. Found bezel for lid latch is cracked. Causing issue with latch. Ordering new bezel; ordrng 1 W11237158 (bezel)
Near San Antonio, TX 78253
Christian G.
Job Details: 01/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Issue stated by customer: door allowing water to leak into deli drawer caused damage(see pics). Replaced Lf door. Found deli drawer damaged and stained from water as well as broken clip. Ordering parts.; ordrng 1 W10815669 (dor-fip ss) and 1 W11176246 (rail-mulln)
Near San Antonio, TX 78231
Jim G.
Job Details: 01/14/2020
REFRIGERATOR KITCHEN AID KBFN402ESS00 Resealed gasket. Issue resolved.
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRF535SWHW00 Upon arrival ice maker not working. Checked unit out. Ice maker shows bad. Ordered parts to resolve issues. Customer would like earliest appointment possible. ; ordrng 1 W10884390 (ICE MAKER)
Near Selma, TX 78154
Steven G.
Job Details: 01/14/2020
DISHWASHER KITCHENAID KDTM804ESS2 "Checked dishwasher leveled machine found upper rack not spraying did not know if it’s a valve issue or pump and motor, because of fans running all thru house because of a pipe busting will come back on Friday with parts and fix unit; ordrng 1 W10327250 (fill valve assy) and 1 W10673257 (pump&motor)"
Near San Antonio, TX 78232
Devon F.
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW4616FW2 Customer complaint was unit would not advance through cycle replaced control board to resolve issue unit operating as designed.
Near Converse, TX 78109
Devon F.
Job Details: 01/14/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer complaint was unit would not heat replaced cap, diode and magnetron to resolve issue unit operating as designed."
Near San Antonio, TX 78254
Christian G.
Job Details: 01/14/2020
DRYER WHIRLPOOL WED8500DC4 Issue stated by customer: dryer not spinning. Found bad belt previously. Replaced belt. Unit test good. Informed customer of survey.
Near Cibolo, TX 78108
Shawn W.
Job Details: 01/14/2020
WASHER MAYTAG MVWX655DW1 "Noticed some electrical concerns. However, I do not think it was effecting the operation of the machine. There was definitely a lot less water than was needed for a good wash. I changed out the housing. Fully operational. Job complete."
Near San Antonio, TX 78247
Devon F.
Job Details: 01/14/2020
DISHWASHER MAYTAG MDB4949SDZ0 Customer complaint was unit would start for 3 seconds then cut off ran diagnostics got no error codes read service matters it say system is in demo mode cleared demo mode unit is operating as designed. Collected SC 113.66 check
Near San Antonio, TX 78258
Jim G.
Job Details: 01/14/2020
RANGE KITCHENAID KFED500ESS03 Wrong color was sent. Ordering correct color. ; ordrng 1 W10687991 (cooktop (CHROME))
Near Boerne, TX 78006
Tommy B.
Job Details: 01/14/2020
COOKTOP ELECTRIC WHIRLPOOL G7CE3635XB01 "Cooktop is damaged, not due to customer error. Ordering glass to resolve issue. Left rear burner is also not heating.; ordrng 1 W10365141 (cooktop) and 1 WPW10275049 (elmnt-surf)"
Near San Antonio, TX 78209
Jim G.
Job Details: 01/14/2020
RANGE WHIRLPOOL WEG745H0FH0 Kevin SR# 7726889771 diagnosis with techline determined lower spark module is a fault. Ordered part. Customer does not want unless covered by WP; ordrng 1 W10860916 (module-spk)
Near San Antonio, TX 78228
Colton B.
Job Details: 01/14/2020
WASHER WHIRLPOOL WFW6620HC0 Issue was a leaking washer. Installed vent deflector per service pointer. Unit tested good.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/14/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 "Customer stated that the oven is not cooking with consistency. No error codes, unit is cycling about 60° under the expectation. Ordering a control and temperature sensors to resolve issue.; ordrng 2 W10859573 (sensor)s and 1 W11035600 (cntrl-elec)"
Near San Antonio, TX 78248
L
Job Details: 01/14/2020
DISHWASHER KITCHENAID KDTE234GPS0 Issues unit not cleaning dishes replace pump motor. Unit now working as design no other issues.
Near San Antonio, TX 78260
L
Job Details: 01/14/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Issue is microwave not heating up. Found codes. F2e5 f4e1 Ordering new parts to solve issue ; ordrng 1 461967846741 (sensor) and 1 461967847321 (magnetron) and 1 W10389447 (thrmst-fix) and 1 W10913742 (cntrl-elec) and 1 W11040197 (cntrl-elec)
Near San Antonio, TX 78217
L
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW5000DW0 Issue unit not draining. Found bad control board and bad drain pump. Ordering new parts ; rqstng P&A on 1 W10581874 (pump-water) and 1 W10634026 (cntrl-elec)
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint is that the unit is not drying dishes properly or heating properly. Ran unit through diagnostics, no errors. Ran automatic test. Unit is working as designed. Gave customer information to help with the drying process. No email to add."
Near San Antonio, TX 78211
Jesus C.
Job Details: 01/14/2020
WASHER MAYTAG MVWB850WR1 Customer does not want to continue service.
Near San Antonio, TX 78232
L
Job Details: 01/14/2020
WASHER MAYTAG MVWB765FW4 Issue unit turning off and getting of. Ran diagnostics and got code F0e4 f3e2 F8e1 all pointing at a bad water valve ordering new valve and control board. ; ordrng 1 W10758828 (valve) and 1 W11101485 (cntrl-elec)
Near San Antonio, TX 78240
Colton B.
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Issue was a noisy refrigerator. Found issue to be a piece of tubing vibrating against a condenser coil. Secured the loose tubing with a zip tie to resolve issue. Unit now runs quietly.; used 1 W10902214 (THERMISTOR) from stock
Near Schertz, TX 78154
Shawn W.
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW8040DW2 Ran service diagnosis and received error code F0 E3 overload. F0 E 5 OFB off balance load.F9 E1 drain pump system problem long drain. F2 E1 UI stuck button. According to Test 7 for drain pump the drain pump should have a resistance between 12 to 15 ohms. The resistance on this drain pump at J4-1 wrt J4-3 was 22 ohms. Needs new drain pump. I ordered part.; ordrng 1 W10727777 (pump-water)
Near , TX 78624
Sherman
Job Details: 01/14/2020
WASHER WHIRLPOOL WFW8620HC2 Correct phone number-2812164114. Customer said appointment was canceled last week.
Near San Antonio, TX 78202
Jesus C.
Job Details: 01/14/2020
RANGE AMANA AGR4230BAW3 Installed new regulator. Will not release gas to oven. Called techline. Will need to order new igniter and thermostat. ; ordrng 1 W10636339 (thrmst-ovn) and 1 W10914411 (igntr-oven)
Near Converse, TX 78109
Steven G.
Job Details: 01/14/2020
WASHER MAYTAG MVWC415EW1 "Checked washer found loud noise in spin found transmission leaking oil, replaced gearcase and hub checked operation unit is working normal now"
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/14/2020
DRYER WHIRLPOOL WED4815EW1 Tested dryer. Not heating. Found bad thermal cutoff. Replaced cutoff. Tested to complete. ; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78215
Colton B.
Job Details: 01/14/2020
WASHER MAYTAG MVWX655DW1 "Issue is a noisy washer. Did not recreate noise, however the gearcase assembly was covered in oil. Unit needs a new gearcase. Ordering to resolve issue. Also ordering a new motor due to an abnormal noise. ; ordrng 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"
Near Corpus Christi, TX 78413
Adam
Job Details: 01/14/2020
DRYER WHIRLPOOL WED7300DW1 Unit is out of warranty and customer has declined any further service calls.
Near Victoria, TX 77905
Michael
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW4816FW2 "F8E1 error code, cleared error code, removed the water hose from the cold side and found it was clogged up again with slimy black stuff from the water well again. Was unable to clean it out properly, replaced it with one from truck stock. Calibrated and performed a diagnostics test, completed with no issues or error codes. Advised the customer what they needed to do to prevent this from happening again, if we have to come back for the same issue the customer would have to pay for the service call ; used 1 W11210459 (VALVE) from stock"
Near San Antonio, TX 78215
Colton B.
Job Details: 01/14/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Issue is no power on microwave. Fuse and outlet checked good. Issue believed to be control board with display. Ordering both to resolve issue. Also ordering interlocks just in case.; ordrng 1 W10892389 (cntrl-elec) and 1 W11252187 (interlock)
Near Corpus Christi, TX 78410
John L.
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW8500DC5 "Installed suspension, and level unit. Issue resolved."
Near Corpus Christi, TX 78413
Adam
Job Details: 01/14/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Sr#7726466871. Made contact with customer to discuss issue with unit turns out Home Depot has no record of Appliance care of Texas coming out to designate the unit as a bad install. Came out second time same situation contact trade care team SR number for them above. Tried care team states customer will have to make contact with Home Depot in order to resolve the situation. Supplied customer with both SR numbers one from trade care team and the original SR number from tech line so when she goes back to Home Depot she could show them proof of documentation.
Near San Antonio, TX 78211
Jesus C.
Job Details: 01/14/2020
RANGE WHIRLPOOL WFG505M0BS0 Assembled new door. Will need new gasket for oven and knob. ; ordrng 1 W10339442 (knob) and 1 W10535778 (gaskt-door)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/14/2020
COOKTOP GAS JENN-AIR JGC3530GS01 Checked burners and all are operating as designed. I did not observe any yellow flames. There is a significant decrease in flame which is an indication of a natural gas pressure deficiency coming into the home. Called Tech-Line to validate my assessment. SR#7726890626. I spoke with Mr Ramirez from the builder and he informed me that he had plumbers check the gas pressure coming into the home and that they informed him that it checked out. According to Tech- Line there is what is called a Manometer which can be used to ensure that each burner has a 4 inch of water column. I do not have that tool. I will look into getting one. Mr. Ramirez would like that checked. ; schdld next appmnt for 1/20 MON !