We serviced a
KITCHEN AID DISHWASHER
Model KDTE704DSS0
Near Boerne, TX 78015
Douglas H.
Job Details: 07/12/2021
Last trip found faulty vent assembly and drain pump. Replaced both parts to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Justin
Job Details: 07/12/2021
"Replaced burner tube, unit still not working. Spoke to tech like and they said to replace the bake broil harness and dsi control. 7730816497; ordrng 1 W11161843 (Bake/broil harness) and 1 W11162730 (DSI control)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS0
Near San Antonio, TX 78253
Justin
Job Details: 07/12/2021
Unit has frame damage and will need to be replaced. Calling to document findings. Deemed non repairable file number 7731225161
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB4
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/12/2021
Tested unit. Found light relay on control shorted. Ordering new control and bulb. ; ordrng 1 W11342846 (Control) and 1 8206232A (Bulb)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78204
Jesus C.
Job Details: 07/12/2021
Complaint is noise during spin. Tested unit. No error codes. No noise issues. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Castroville, TX 78009
Justin
Job Details: 07/12/2021
Spoke with customer they need to reschedule not feeling well. They dont want to risk it being something serious reschedule for next week.; schdld next appmnt for 7/26 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near San Antonio, TX 78250
Sebastian
Job Details: 07/12/2021
2253055 tuck new seals on outside of evap cover on right and left 7731225992. Customers concern with the unit is that it might be over freezing due to frost buildup on the inside of the unit expose the evaporator is it sounded like an ice was hitting the fan verify that there wasnt any ice build up on the evaporator itself ice was building up on the outside no issues on the evaporator itself found at the slides were frozen over again found ice build up on top baffle in refrigerator section confirmed with tech line that there is definitely moisture leaking where it shouldnt be tech line is having me order some gaskets for the sides of the evaporator section in the freezer; ordrng 2 WP2253055 (Seal)s
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18NNZS0
Near Helotes, TX 78023
Sebastian
Job Details: 07/12/2021
"Unit was not delivering water to the reservoir disconnected hose that valve ran unit was not getting any water pressure verified water pressure behind unit change out water valve then found water was getting stopped up at the filter head after removing filter head unit began filling as it should at this point instructed customer that we are going to put the unit into a cleaning mode right now with no solution just to get the Message off of the unit I believe it stayed on there because they had their water fail in the middle of the cleaning cycle "
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/12/2021
I installed the needed parts to secure unit in cabinet and the kick plate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cibolo, TX 78108
Zachary
Job Details: 07/12/2021
"Called tech line while waiting 10 - 15 minutes in front of customers house. Talked to Brian SR# 7731222156, about when replacing FC light caused a small hair line crack. LED module was caked with insulation and almost impossible to remove, took over an hour and had a bad module anyways. He gave me part number for 2 repair kits. Talked with customer and he agreed for me to come back with repair kits. Also, verbally agreed to sign waiver, because I am not comfortable doing any more work on his refrigerator otherwise. Rescheduling LED Module.8201700 2 PART EPOXY482395 TAPE; ordrng 1 8201700 (Patch) and 1 482395 (Repair kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78258
Jim G.
Job Details: 07/12/2021
Verified a faulty drain pump. Replaced pump. Issues resolved .; used 1 W10876537 (Drain pump) from stock
We serviced a
WHIRLPOOL VENT HOOD
Model WDT730PAHZ
Near Cibolo, TX 78108
Shawn W.
Job Details: 07/12/2021
"This dispatch is mixed up. It is for a vent hood, but the model number on the ticket is for a DH washer and a unknown serial number. The customer informed me that there was a 2 year warranty on the unit. I looked up the entitlements on the dishwasher and based on the goods issue date it would be 10 days out of warranty. Our customer informed me that the home was purchased in July of 2019 but could not produce a closing document as proof of purchase. Since this dispatch is not clear to be for a vent hood or a dishwasher and since no dispatch was created for the other product. I referred our client back to Whirlpool for a proper dispatch and time to secure proof of purchase. I called Whirlpool Trade Care Team and spoke with Christy to inform Whirlpool of the special situation. SR#7731124367"
We serviced a
WHIRLPOOL RANGE
Model KDRS505XSS02
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/12/2021
Tested unit. Valve for back left burner seized. Need to replace valve. ordrng 1 WPW10206287 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Cibolo, TX 78108
Zachary
Job Details: 07/12/2021
"Checked dishwasher, complaint is that dispenser would not open to let detergent out. Checked for error codes, none found. Replaced dispenser, had resistance, but potentially just a weak motor. Tested dishwasher through service diagnostics cycle. All components checked good and dispenser door popped open as designed. Dishwasher is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Mico, TX 78056
Justin
Job Details: 07/12/2021
"Customer said ice maker quit working, they had power outage a week or so ago and when power came back on unit started making ice. Customer will monitor system."
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near San Antonio, TX 78258
Jim G.
Job Details: 07/12/2021
Customer was not available. And they are likely not going to complete repair. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78258
Jim G.
Job Details: 07/12/2021
Replaced condenser fan. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Stockdale, TX 78160
Chris S.
Job Details: 07/12/2021
Replaced lid everything working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near San Antonio, TX 78249
Sebastian
Job Details: 07/12/2021
"98765, Found that icemaker is failing ordering water valve as well as a contingency I need to at least double check the coil and make sure its not shorted before doing the icemaker on next Ron maintenance approved ordrng 1 WPW10300022 (Icemaker) and 1 WPW10179146 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Stockdale, TX 78160
Chris S.
Job Details: 07/12/2021
Replaced hi temp fuse first tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Floresville, TX 78114
Chris S.
Job Details: 07/12/2021
Customer stated that icemaker still not making ice. Found ice in between ice tube. Pulled tube out to get ice. Everything working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near San Antonio, TX 78258
Jim G.
Job Details: 07/12/2021
Customer had a considerable leak from the copper line at the wall. I verified no leaks at this time however customer has already hired a plumber to repair lines and has since been resolved. The issue wrt to the refrigerator has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Universal City, TX 78148
Zachary
Job Details: 07/12/2021
Installed both hinge screws to anchor plates on both Freezer and Refrigerator doors. Refrigerator is now as designed. Job complete.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX505ESS2
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/12/2021
Tested unit. Drain pump clogged with buildup. Cleared pump. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Lakehills, TX 78063
Justin
Job Details: 07/12/2021
Spoke with customer and we will need bake element.; ordrng 1 W11182108 (Bake element)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Floresville, TX 78114
Chris S.
Job Details: 07/12/2021
Replaced control board and UI board. Tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/12/2021
Issue was constant beeping and an unresponsive UI panel. Ordering new panel and returning. Customer will try to get video of beeping in the mean time as we could not replicate it. ; ordrng 1 W11387387 (UI)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/12/2021
"Issue was an off balance washer. Could not get agitator off to diagnose unit. Having to rebuild washer. Ordering all necessary parts and returning if warranty approves repair. ; ordrng 1 W10528947 (Hub) and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11089264 (Drain pump filter) and 1 W11385424 (Retainer), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/12/2021
"Unit interior lights come on but thats it. No cool, no power to ui board. Found issue to be faulty ui and main control. Ordering both to resolve the issue. Both parts oos or psp; ordrng 1 W11518204 (Ui panel) and 1 W11196400 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near San Antonio, TX 78256
Sebastian
Job Details: 07/12/2021
Customer explained to me that the front wheel is missing on the unit scheduling for second man for 21st ; schdld next appmnt for 7/21 WED AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/12/2021
Installed new drier and evap. No further issues. Tested to complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near San Antonio, TX 78218
Jesus C.
Job Details: 07/12/2021
Installed new gasket and nut. Tested unit for leaks. No leaks. Excessive suds buildup in unit. Will need customer to run multiple clean cycles. No further issues. Tested to complete.
We serviced a
KITCHEN AID DISHWASHER
Model KUDS03FTSS3
Near San Antonio, TX 78233
Zachary
Job Details: 07/12/2021
"Replaced weak drain pump, high loop drain hose, extension drain hose and clamp. Tested dishwasher and it is now working as designed, no other issues were found. Job complete."
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLXS2
Near Shavano Park, TX 78230
Sebastian
Job Details: 07/12/2021
Found that unit is making ice but the consul is hanging ordering screws and top just in case Also ordering water dispensing tube as it is clogged up; rqstng P&A on 1 W10320111 (Top) and 1 W10863947 (Tube) and 4 WP3400884 (Screw)s and 4 WP489443 (Screw)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78232
Zachary
Job Details: 07/12/2021
Ordered control panel assembly in hopes that it would include UI to try and take care of customer more quickly since UI housing assembly was OOS. Console assembly did not include it. Ordering UI housing assembly to resolve issue. Part is OOS and will need to be scheduled when available.; ordrng 1 W11368911 (UI housing assembly)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/12/2021
Tested unit. Upper door locked. Was able to disengage upper door. Need upper door lock motor. ; ordrng 1 W10883049 (Door lock)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302ESS00
Near San Antonio, TX 78222
Chris S.
Job Details: 07/12/2021
Replaced gasket everything working as designed.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430WS01
Near San Antonio, TX 78260
Zachary
Job Details: 07/12/2021
"Arrived at customer home and he wanted to reschedule for Thursday, 7-15-21, for 3PM or later. Message DB to keep parts, and NR to make sure my schedule will permit this.; schdld next appmnt for 7/15 THU PM"
We serviced a
KENMORE DRYER
Model 110.877217
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/12/2021
Rescheduling due to glitch in system showing availability for today when I had none. Rescheduling to Friday.; schdld next appmnt for 7/16 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/12/2021
#9637 gate code. Tested unit. Freezer door not sitting right causing air leak into freezer. Will order new spacers for door. ; ordrng 4 WP489467 (Spacer)s
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC506JSS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 07/12/2021
I called our customer to check if the u it has been removed from the cabinetry as discussed on my previous visit. Our customer informed me that it had not. He wanted me to call him back in 10 minutes. He was going to try and get it out. I called NR and counseled on this situation. I was informed to ensure it is moved out of the cabinet before conducting the repair.there is to much risk of damage to the home and it will need to be removed completely by a professional installer or the builder. I called our customer back. He informed me that he was having a problem getting it out. He informed me he was going to try and make some arrangements to have it pulled out today. I agreed to give him some time to arrange this while I try and go to some other calls. I was called back about 20 minutes later and informed that the customer needed to be guaranteed that someone could repair it today if he took it apart and that this would be a two man job and that we should send two people to pill it out. I explained again that we would not pull the unit out because there is to much risk of damage and explained that we do not have to pull it out but can try. I reminded I spent about an hour and a half trying to get it out on my last visit. Our customer wanted to talk to a supervisor. I provided him with our number. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78248
Jim G.
Job Details: 07/12/2021
Tightened handle used wire tie to secure. ; used 1 WP8567668 (Wire Tie) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Boerne, TX 78006
Colton B.
Job Details: 07/12/2021
Diagnosed and found bad gearcase but could not get off washplate. Ordered new washplate.; ordrng 1 W10902814 (Washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/12/2021
Our customer had a problem with the ice maker producing ice. I found that the unit was making ice. I ran some other testes and the unit is filling with water as well. Our customer had a power outage recently. This unit at one point needed to be rebooted. The unit is rebooted and now functioning as designed.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DP01
Near San Antonio, TX 78209
Sebastian
Job Details: 07/12/2021
Replace the front control panel and the control unit was in storage as customer has purchased a new unit since then since unit did not need to be uninstalled .
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78220
Chris S.
Job Details: 07/12/2021
Replaced gearcase tested unit everything working properly properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/12/2021
I removed the broken upper rack and removed the broken adjuster parts. I replaced with the new updated adjuster kit. Upper rack is now functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78231
Jim G.
Job Details: 07/12/2021
"I had to charge customer for a new agitator and belt. He other parts were not needed save for the gearcase which was covered by extended warranty. Issue resolved. ; used 1 W11161960 (Agitator), and 1 WPW10006384 ( Belt) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Helotes, TX 78023
Douglas H.
Job Details: 07/12/2021
"Customer stated unit didnt produce ice after previous repair. Checked ice maker, confirmed that ice maker not functioning. Checked voltages at ice maker, no voltage present at ice maker module, checked for voltage at harness connection, voltage present. Issue is ice maker assembly. Ordering new ice maker assembly to resolve the issue. Part oos. Customer paid in full last trip. ; ordrng 1 W11087434 (icemaker)"
We serviced a
WHIRLPOOL OVEN
Model n/a
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/12/2021
Last trip. Found issue to be faulty console on unit. Replaced console to resolve the issue. Unit performing as designed now. No further issues at this point. Unit under warranty per closing documents.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/12/2021
"Our customers are experiencing a really loud spin at the end of the spin cycle. Ran diagnostics and received error code F2E1 stuck key. I ran manual test mode on high speed and could not replicate the sound. This is the procedure according to Technical Service Pointer #: W11520474 Rev A Action Required: Mandatory Release Date: February, 2021. Top Load Washers Noise During Spin Thus calls for replacing the main control. This sound is likely coming from a bad trip. On the control board according to the service pointer. This unit will also need a new shifter according to Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. This unit will need a new control that our parts department has already ordered and a new shifter. Parts ordered. ; ordrng 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78006
Douglas H.
Job Details: 07/12/2021
"Customer stated unit will start cycle for a bit and then stop and clean light will blink. Checked for errors, none found. Appears that unit was in demo mode. Allowed unit to run service diagnostics to allow unit to turn demo mode off per tech sheet. Unit didnt have any errors present at the end of the test cycle. Unit testing good now. No further issues at this point."
We serviced a
SAMSUNG REFRIGERATOR
Model RF268ABRS
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/12/2021
I replaced the power control. It is now fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Fair Oaks Ranch, TX 78015
Justin
Job Details: 07/12/2021
"Stopper needed to be reattached, closed the railing pieces a little bit so it isnt so loose. Customer refuses to pay service call."
We serviced a
SAMSUNG DRYER
Model DV45H7000EW
Near Boerne, TX 78015
Justin
Job Details: 07/12/2021
"Found bad door switch, swapped out and tested to complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Boerne, TX 78006
Colton B.
Job Details: 07/12/2021
Replaced solenoid and UI and tested with no further issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Boerne, TX 78006
Colton B.
Job Details: 07/12/2021
Customer said wont fill with water so tested and found thats it not spraying. Found bad wash motor so ordered part. Will call customer when part is in.; ordrng 1 W11087376 (Sump and motor assembly)
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/12/2021
Model Number: KGRS505XSS04. Serial Number: D34504966. Our customer is having a problem with the right front valve. It will not acetate. This will need to be replaced. ordrng 1 WPW10206288 (Valve Riight Front.)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Universal City, TX 78148
Chris S.
Job Details: 07/12/2021
Replaced inverter tested unit everything working properly properly.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Boerne, TX 78006
Colton B.
Job Details: 07/12/2021
"Issue was a moisture sensor error code. Replaced sensor harness, unit tested good."
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP48QHB00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 07/12/2021
"Issue was a faulty fan motor. Replaced motor, unit tested good.."
We serviced a
WHIRLPOOL MICROWAVE
Model IMBS104GSS02
Near Rockport, TX 78382
John L.
Job Details: 07/12/2021
"Inspected unit, display on unit is not displayed correctly. Issue with panel display. Replace to resolve.; ordrng 1 W11115247 (panl-cntrl) and 1 W10913244 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near Victoria, TX 77904
Jim
Job Details: 07/12/2021
"Customer states that dryer is not drying clothes. Check for heat in timed dry. Heat good. Check exhaust pipe for too many angles. Exhaust has 360 degrees of angles (see picture). Advise customer to straighten exhaust as much as possible, and dryer will breathe properly. No parts needed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78418
John L.
Job Details: 07/12/2021
"F8E1 Long fill, F7E6 motor fault, no issue with valves. Drain hose to low, unit constantly drains. This is cause of long fill issue. Motor fault from actuator issue, actuator will need to be replaced to resolve.; schdld next appmnt for 7/16 FRI !"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Corpus Christi, TX 78414
John L.
Job Details: 07/12/2021
"Inspected unit, unable to make selection when turning knob. Unit chimes when knob is toggled but selection does not change. Will need to replace panel and/or control to resolve issue.; rqstng P&A on 1 W11109974 (console) and 1 W11114420 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Port Lavaca, TX 77979
Jim
Job Details: 07/12/2021
"Customer states that refrigerator does not make ice. Put refrigerator into diagnostic mode. Check icemaker operation, Icemaker cycles and fills. Contact TechLine, speak to Bruce (SR7731221597). Check icebox fan voltage, and if bad, replace icebox fan. Check, replace icebox fan ( W10846539). Please reschedule when parts arrive.; rqstng P&A on 1 W10846539 (Fan, icebox)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Alice, TX 78332
Adam
Job Details: 07/12/2021
Installed drain pump vint fan and control board tested unit issue resolved. In order to uninstall unit several pieces of trim had to be removed customer did give consent and signed waiver I reinstall the unit to the best of my ability but did not reattach trim customer said that was fine and they would take care of it. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
Adam
Job Details: 07/12/2021
Customer complaint of unit not filling with water or washing. Inspection of unit shows error code for motor fault. Service pointer in regards to this issue on this unit states actuator will need to be replaced. Further inspection confirms pin from actuator has come loose from cam assembly which intern is not allowing unit to wash. Replaced actuator to resolve issue. Cording to work notes component has already been pre-ordered. Im not scheduled return date pending part arrival; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Corpus Christi, TX 78414
John L.
Job Details: 07/12/2021
"Inspected unit, ran tests on components to determine noise issue complaint. Compressor start up was normal, noise heard was slight buzz/hum but nothing abnormal. Sounds heard or normal for this compressor. Referred customer to owners manual in which it states that noises from this unit can occur and are normal."
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4EB02
Near Corpus Christi, TX 78413
Adam
Job Details: 07/12/2021
Arrived at customers location knocked on the door no answer call Number on file spoke with gentleman of the house stating he was unaware of an appointment today but that he was originally dealing with an appliance company by the name of arrow. I did inform him that we are usually dispatched by Whirlpool directly unless the individual calls us themselves. Customer kind of gave me a breakdown of what was going on with the unit stating he knows for a fact that the cooktop and the oven are coming from the same breaker. I did inform him that because the oven is pulling the full 240 that it would need to be on its own dedicated breaker until that problem is resolved whirlpool would not address the issue. Customer states he will figure something out and will call us back if anything changes. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Riviera, TX 78379
Adam
Job Details: 07/12/2021
Installed new sump assembly Tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Corpus Christi, TX 78408
John L.
Job Details: 07/12/2021
"Inspected unit, pulled one code F8E1 long fill. Ran test on unit, water pressure good from valves. Customer explained that unit has only cold water running to it. Checked setting and explained that tap cold setting must be used when only running cold water as thermostat will check for hot water entering unit, if none detected unit will not continue with wash. Recalibrated unit, and issue resolved."
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMHA9019HV1
Near San Antonio, TX 78250
Sebastian
Job Details: 07/10/2021
Replace control and tested unit unit tested good
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near San Antonio, TX 78240
Sebastian
Job Details: 07/10/2021
The control and the Water inlet valve customers cold side of the home water valve is seized up was able to change out the water valve anyway through kinking the line. Tested unit good to go
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near San Antonio, TX 78256
Sebastian
Job Details: 07/10/2021
Replace the basket and calibrated unit go to girl customer to monitor
We serviced a
ROPER OVEN ELECTRIC (D
Model RBS245PDQ12
Near San Antonio, TX 78216
Sebastian
Job Details: 07/10/2021
Replaced the sensor only charging half labor is job only took about 15 minutes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/09/2021
"Unit doesnt cool. Lights turn on but nothing else. Found issue to be incorrect door installed on freezer side. Ordering door and control to resolve the issue. Per sb web this unit is oow now. Previous work history the previous tech diagnosis of the same thing I diagnosed today, that repair was never completed and should be under warranty. ; rqstng P&A on 1 LW11026355 (Freezer door), ordrng 1 W11196400 (cntrl-elec)"
We serviced a
MAYTAG REFRIGERATOR
Model MBR2258XES6
Near San Antonio, TX 78218
Chris S.
Job Details: 07/09/2021
Customer stated that fridge had moisture around it. Found issue to be temps needed to be turned up. Everything working as designed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/AA
Near San Antonio, TX 78218
Chris S.
Job Details: 07/09/2021
Customer stated that refrigerator had water in the bottom drawers. Found issue to be temperature sensor. Ordering temperature sensor and customer wants to replace door gasket so also ordering both refrigerator gasket. ordrng 1 DA32-00024W (Refrigerator temp sensor) and 1 DA63-07733A (Left door gasket) and 1 DA63-07733A (Right door gasket)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78258
Douglas H.
Job Details: 07/09/2021
"Last tech found issue with SS. Confirmed that the issue is with the SS. Found compressor not functioning properly, found 3way valve not actuating properly and the leak in freezer Evap. Confirmed noise of hissing previous tech notated to be just a tiny amount of Freon being pushed into refrigerator Evap. Ordering compressor, 3way valve and freezer Evap to resolve the issue. Will return with current parts as well. ; ordrng 1 W10832994 (compressor) and 1 W10915406 (evaporator freezer) and 1 W11429989 (3way valve)"
We serviced a
KITCHEN AID WINE CELLAR
Model KUWS24LSBS14
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/09/2021
Tested unit. Not cooling. Compressor kicks on. No frost on evap. No heat from condenser. Will need to install dye drier to check for leaks. Cue Ill contact once unit is accessible. ; ordrng 1 WPW10143759 (DRIER-HV)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/09/2021
"Our customer is having problems with the u it not drying clothes and them being left hot and wet at the end of the cycle. They paid a professional service to clean out the homes venting but they are still having problems. In diagnostics I received error code F2E1 UI stuck button and F4E3 restricted air flow and F4E4 L2 line voltage. I ran service test mode with both the vent detached, vent connected and vent connected and against the wall. The air flow was fine with 003 detached, and vent connected but was getting the code for air flow detection problem when it was pushed up against the wall with the multiple turns. The dryer vent cleaning service had told our customer that they would need a longer venting tube so she put a foil one in. I asked her if they ran it at all after the vent was cleaned out and she said yes but they still had problems. I spoke with Whirlpool Senior Technician Andy and we went over fundings. He suggested one more thermocouple test and if that failed to have them reconfigure the internal venting and consider a booster fan, this is a little component hooked into dryer vent to aid with Air flow. I checked the dryer vent according to the test recommended by Andy and Temperatures were 155F and 161 F. Between vent off opened vent on. Any 5 degree or higher variance in temperature s a venting problem. Our customer also has a air conditioning vent above the washer. I recommended angling that so it is not blowing directly onto the washer and dryer.I got in touch with JT from Patriot Dryer Vent service and he e planned to me that booster fans are rarely used here in Texas because the dryer venting is usually less then 50 feet and that they help but have side effects to that will trap lint. He recommended against using this device for our customer. I called our customer to explain this. Job complete."
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS03
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/09/2021
"Customer stated unit leaking from ice chute. Found issue to be failing ice door motor and ice door flap. . Customer wishes to proceed with repair. Ordering ice door motor and ice door to resolve the issue. ; ordrng 1 WPW10546285 (motor) and 1 WP2180353 (door-chute)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/09/2021
Previous tech diagnosed bad ice maker. Replaced ice maker. Unit testing good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78247
Zachary
Job Details: 07/09/2021
"Checked refrigerator and right door angled higher than left, retracted feet to get a base line and same results. Dropped left foot and was able to level doors out. Right refrigerator door handle was loose. Sured up all screws for the handles. No other issues with refrigerator were found. Refrigerator is working as designed."
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WFG320M0BS0
Near Boerne, TX 78006
Douglas H.
Job Details: 07/09/2021
"Unit not preheating and sometimes trips breaker. Found glow igniter not coming one. Pulled unit forward to find cause of breaker tripping to be main harness had about 2 inches of exposed wire, covered with electrical tape to prevent any arching. Both igniter and main harness would be needed. rqstng P&A on 1 W10918546 (igntr-oven) and 1 W10544364 (harns-wire)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/09/2021
Replaced lid latch and tested with no further issues.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830DP01
Near Rio Medina, TX 78066
Richard G.
Job Details: 07/09/2021
"Replaced console. Unit is powering on but is cycling power over and over again. Once is powered on completely, set time and date, then received product miswire error. Will need to replace main control board. Reinstalled old control panel. Rescheduling control panel and ordering control. ; ordrng 1 W11179310 (Control)"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78266
Zachary
Job Details: 07/09/2021
"Checked ice maker pump working well, found a good frost pattern over evaporator, element wire is working. Found bad recirculating pump to be the issue as was before. Part is already on order and OOS? Will need to be scheduled when available. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78253
Richard G.
Job Details: 07/09/2021
Replaced icemaker and harness. Unit harvested and called for water. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near San Antonio, TX 78239
Chris S.
Job Details: 07/09/2021
Customer stated that washer still leaving soap residue. Didnt get any error codes and tested each function by them selfs and everything passed showed customer how to properly use washer . Everything working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near San Antonio, TX 78266
Zachary
Job Details: 07/09/2021
"Checked refrigerator customer described theyve had 2 other companies come out and service unit. They have already installed a service port for SS, but it does not have a dye drier to help locate potential leaks. The other company just tried charging unit without scales to know pressure and did not vacuum system. Refrigerator cooled down to 40 degrees but did not hold according to customer. Ordering evaporator, compressor and dye drier to resolve issue. Issuing to SS tech. OTL Authorization is needed. Evaporator is OOS will need to be scheduled when available.; ordrng 1 W10858281 (Evaporator) and 1 W11125124 (Compressor) and 1 WPW10143759 (Dye drier)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 07/09/2021
Customer complaint is unit shakes during spin cycle. Unit is leveled. Suspension is good. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Boerne, TX 78015
Douglas H.
Job Details: 07/09/2021
Customer stated unit began making noise and then stopped cooling. Ran unit through extensive testing to find issue to be compressor ceasing up again as well as control sending bad signals or not sending signals when directed. . Customer wishes to proceed with repair. Ordering compressor and control to resolve the issue. ; ordrng 1 W10507884 (compressor) and 1 WPW10503278 (refer elect cont brd)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near San Antonio, TX 78247
Chris S.
Job Details: 07/09/2021
Replaced control board found issue to be infested with baby roaches. Told customer they need to spray the area tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/09/2021
"I removed the door skin, handle, control and door latch. Replaced with new door skin and reassembled. Tested unit. Fully operational."
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMBD104GSS
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/09/2021
"Customer rescheduled, currently out of town. Will call in to reschedule when they get back. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Boerne, TX 78006
Colton B.
Job Details: 07/09/2021
Customer rescheduled.; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Boerne, TX 78006
Colton B.
Job Details: 07/09/2021
"Issue was long dry time and door closing difficulty. Dryer heated and vented well.finding issue to be that the vent hose is too long. Trimmed hose to improve air flow. Door is closing normally, advised customer to follow through with hand instead of just trying to close it gently. Unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78207
Sebastian
Job Details: 07/09/2021
Customer has the bad actuator and unit has been clicking for them as well ordering cam and actuator temporary fix actuator cannot guarantee for customer that it will last part show back order parts team to reach out when available; ordrng 1 W10721967 (Cam) and 1 W10913953 (Actuator)