We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Pleasanton, TX 78064
Chris S.
Job Details: 11/12/2021
Arrived at customers residence. Customer said to test ice dispenser because couldnt remember if last tech checked or not before he left. Tested unit. Ice was dispensing properly. Unit is functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Universal City, TX 78148
Zachary
Job Details: 11/12/2021
Checked refrigerator, issue is icemaker is not working. Tested and icemaker is stuck. Removed and messed with icemaker and got it to work but it is most likely going out. Ordering icemaker to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Boerne, TX 78006
Colton B.
Job Details: 11/12/2021
Fridge was warm on the inside. Troubleshot and found to be start device. Replaced start device. Unit testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Selma, TX 78154
Zachary
Job Details: 11/12/2021
Checked refrigerator, issue is ice clumping and melting coming out of separator. Ordering separator and rescheduling other parts to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/12/2021
Customer stated freezer intermittently not cooling. Tested unit. Found faulty control board and user interface assembly. SB Web shows Costco additional 1yr warranty. Ordering control board and UI assembly.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near San Antonio, TX 78209
Jim G.
Job Details: 11/12/2021
Part was not needed in fact this unit does not have a divert pump. Collected service. I was able to clear drain line and unit tested properly thereafter.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78253
Sebastian
Job Details: 11/12/2021
Found the belt destroyed an actuator bed replaced all parts calibrated unit good to go; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78253
Sebastian
Job Details: 11/12/2021
Found that the impeller to the auger system is stripped unable to tighten ordering motor ordering the fork and also ordering ice container. Motor on back order parts team to reach out
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB3
Near San Antonio, TX 78253
Sebastian
Job Details: 11/12/2021
Found that the lightbulb was sure damage caused by whirlpool sticking more glue on the bulb which appeared to have bled into the socket and shorting it cleaned up socket and it looks just fine put a new bulb in and unit is working as it should remove the glue added in customer closing date as it is a Pulte home it should also have an extended one year extra warranty
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Cibolo, TX 78108
Zachary
Job Details: 11/12/2021
Checked dryer, could not hear any unusual sounds. Normal dryer sounds. Took dryer apart to check blower wheel. Blower wheel was fine. Installed tie-wire on harness that potentially caused noise. Put back together and tested. No noise. Potentially was a loose screw. Waited 10 minutes customer says happens after its been on for about 5 minutes. Dryer is working as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78253
Jim G.
Job Details: 11/12/2021
A helper is needed as the units are stacked in a very close quarter space.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near San Antonio, TX 78258
Jim G.
Job Details: 11/12/2021
Replaced mullion. Issue is resolved.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Selma, TX 78154
Chris S.
Job Details: 11/12/2021
Returned to replace user Interface. Tested unit and unit is functioning as designed.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/12/2021
Oven console displayed F2E1 error code & had a shorted key. Installed new console & reprogrammed. Unit tested good. No further issues at this time.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430WS01
Near San Antonio, TX 78230
Sebastian
Job Details: 11/12/2021
Before calling customer and heading out I double checked the control box that was supposedly research the parts team it looks like its the wrong control again there is not enough relays new picture compared to one hours on the unit and a new picture today shows that this board is missing the relays cannot hook up unit with this control. Contacted office and parts team to let them know the situation and to call the customer; saved tckt
We serviced a
KITCHENAID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78232
Jim G.
Job Details: 11/12/2021
I replaced control. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Converse, TX 78109
Chris S.
Job Details: 11/12/2021
Customer reported door frosting on freezer door side. Found issue to be small air leak on the freezer door gasket. Was gonna order gasket alone but gasket come with freezer door. Will return when part is available.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Corpus Christi, TX 78418
John L.
Job Details: 11/12/2021
Installed component, control did not light up after installation. Left residence as people inside were acting in a displeasing way, and did not want to be involved in any situations. Attempted to call Techline, unsuccessfull as never got anyone on phone. Unable to rely on Techline for help had to make call on what issue could be. As issue with control panel only started occurring with new door and old door did not have this issue. Can assume that issue is with new door, possible issue with wiring in door creating problem. This observation can be backed up with the fact new board will not function either. Since Techline will not answer, will need to replace door as it seems to be main cause of problem. Also noticed water has been leaking from bottom of unit, possible tubing issue. Will need to replace to resolve.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Portland, TX 78374
Adam
Job Details: 11/12/2021
Complaint of front glass panel has come loose. Will need to replace panel to resolve issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Portland, TX 78374
Adam
Job Details: 11/12/2021
Customer complaint of one of the rails holding deli drawer in the place has broken. Unsure if repair will be covered by whirlpool or not will be contacting trade care team for confirmation. Sr# 7732191740. Contacted trade care team they do confirm that part will be under warranty SR number above. Order shelf assembly to resolve issue
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Port Aransas, TX 78373
John L.
Job Details: 11/12/2021
Inspected unit, found issue to be with main harness. Possible break within harness as when applying pressure on certain spots of hardest regain function. Replace harness to resolve this issue, also control board may need to be replaced a certain fluctuations of electricity may have caused damage to board. Replace both components to resolve issue
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77905
Michael
Job Details: 11/12/2021
Making a loud noise, smells like rubber burning per customer. I looked underneath and there was oil all over, the gearcase and other parts need to be replaced, ordered parts and rescheduled the customer
We serviced a
AMANA DRYER
Model NED4655EW
Near Aransas Pass, TX 78336
John L.
Job Details: 11/12/2021
Installed ring, felt onto unit. Issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Victoria, TX 77904
Michael
Job Details: 11/12/2021
F7E5 shifter failure, F0E3 overload, F2E1 stuck key error codes, cleared error codes and tested the spin cycle, the clutch is not engaging. I looked underneath and found the motor rotor was loose, I removed it and saw the ring around the slider was broken, also damage to the inside of the rotor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Victoria, TX 77905
Michael
Job Details: 11/12/2021
The customer said its not making ice. No error codes, ran harvest test completed with no error codes, ran fill test twice, not receiving water, the water dispenser is working normal. Ordered the dual valve, please reschedule the customer when the part comes in.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Corpus Christi, TX 78415
Adam
Job Details: 11/12/2021
Customer complaint of oven not working and control flashing error code F1 is zero internal board failure also top right and top left burner is not responding zero heating. Replace burners and switches to resolve issue. I did come out with a control board and oven issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Portland, TX 78374
John L.
Job Details: 11/12/2021
Install tube, issue on this unit has been resolved.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Corpus Christi, TX 78415
Adam
Job Details: 11/12/2021
Customer complaint of control board not lighting up. Inspection of unit shows burners are working but unable to test either bake or broil do to control board not responding. Replace control to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Corpus Christi, TX 78415
Adam
Job Details: 11/12/2021
Unfortunately unit is still considered out of warranty going from model serial number. Product is in fact a Rent-A-Center Dryer but work order was not dispatched correctly showing an extended warranty.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78417
Adam
Job Details: 11/12/2021
Customer complaint of unit never getting over 120?. Inspection of unit shows no error codes. But further inspection shows customer had a large oven liner covering bottom of oven which is not internal lowering heat or temperature to circulate throughout. Removed liner tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Corpus Christi, TX 78413
Adam
Job Details: 11/12/2021
Installed drain pump strike and latch ran calibration cycle issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78248
Douglas H.
Job Details: 11/11/2021
Customer stated ice maker not making ice. Ran diagnostics & discovered thermistor on ice maker is bad. Ordering new complete assembly. Schedule for soonest availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78253
Sebastian
Job Details: 11/11/2021
Found that the icemaker sled was frozen off causing back pressure to the whole unit water system melted out ice checked good dispenser at the water found icemaker dispenser water as well unit tested good
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Kerrville, TX 78028
Colton B.
Job Details: 11/11/2021
Bin thermistor does not match current thermistor. Ordering a new one and will schedule a follow up on Thursday.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Kerrville, TX 78028
Colton B.
Job Details: 11/11/2021
Washer was leaking. Determined to be from dispenser. Replaced dispenser unit testing ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78209
Chris S.
Job Details: 11/11/2021
Customer reported washer not filling or changing cycles. After inspection found office balance load error code and noticed water valves were both turned off. Turned valves on and tested and unit is functioning as designed. Gave customer instruct on proper loading and usage of unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78247
Jim G.
Job Details: 11/11/2021
Replace faulty icemaker. Issue is resolved.
We serviced a
AMANA REFRIGERATOR
Model AF12538AES3
Near Kerrville, TX 78028
Colton B.
Job Details: 11/11/2021
Fridge UI was intermittent. Unit was drawing anywhere from 1-9 amps, running hot, and loose internal temperature. Replaced start device and testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78248
Douglas H.
Job Details: 11/11/2021
Customer stated ice maker not making ice. Ran diagnostics & discovered thermistor on ice maker is bad. Ordering new complete assembly. Schedule for soonest availability.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Cibolo, TX 78108
Zachary
Job Details: 11/11/2021
Replaced switch, no change. This model only has a vent, not a fan. Replacing parts will have no change. Dishwasher still has no error codes. Tested and all functions working properly. Customer is thoroughly unsatisfied and called WP before I could get ahold of tech line. Called tech line and spoke with Adrian was talking with him and call was dropped went out to van to call again. Spoke with Ned SR# 7732221847. Dishwasher is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Kerrville, TX 78028
Colton B.
Job Details: 11/11/2021
Water inlet valve was contaminated with gel material. Customer did have a plumber come in and flush the house water system. We flushed out water hose and replaced inlet valve. Unit testing ok.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15POZT0
Near Comfort, TX 78013
Douglas H.
Job Details: 11/11/2021
Last trip found inefficient compressor from previous repair. Removed faulty compressor & installed new unit. Tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/11/2021
Part was. It needed. Water filter was simply set incorrectly. Issue is resolved. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPA00
Near Kerrville, TX 78028
Colton B.
Job Details: 11/11/2021
Ice maker would not power on. Troubleshot found to be drain pump. Replaced pump. Unit testing ok.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Cibolo, TX 78108
Zachary
Job Details: 11/11/2021
Replaced thermostat, had 2 defective last one was good. Tested and dryer is now working as designed. No other issues or errors found.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78245
Sebastian
Job Details: 11/11/2021
Im at the wire harness was broken replaced wire harness rewired unit. It all functions good to go
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78253
Sebastian
Job Details: 11/11/2021
Place the top grill as per last technician can confirm that unit is installed correctly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/11/2021
I was able free the kinked line. Issue is resolved.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near San Antonio, TX 78216
Chris S.
Job Details: 11/11/2021
Installed new thermistor bin. Tested unit. No error codes. Customer wanted us to do a clean cycle for her. Started clean cycle and everything is functioning as designed.
We serviced a
LG REFRIGERATOR
Model LMXS30776S/02
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/11/2021
Last trip led to discovery of inefficient compressor. Replaced compressor. Vacuumed unit and pressure held. Recharged unit. Unit tested good.
We serviced a
AMANA COOKTOP ELECTRIC
Model AER6303MFS3
Near Converse, TX 78109
Zachary
Job Details: 11/11/2021
Checked range, no activity to console. Tested voltage at outlet found 0v. Installed tie wire to harness to secure from cover. Flipped breaker with no change. Recommended customer to get licensed electrician to replace fuse and inspect wiring. Unable to properly test without proper voltage to unit. ; used 1 WP8567668 (Tie-wire) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS00
Near San Antonio, TX 78216
Chris S.
Job Details: 11/11/2021
Returned to change filter housing. Tested unit and there is barely any water pressure. Found issue to be waster resivour. Will return with parts to repair.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Zachary
Job Details: 11/11/2021
Checked range, issue is handle came off oven door on one side. Took door apart and reinstalled. Fortunately had all parts still and nothing had been compromised. Installed tie-wire. Put door back together correctly and reinstalled. No other issues or error codes found. Range is now working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Converse, TX 78109
Zachary
Job Details: 11/11/2021
Checked range, control had zero activity. Checked voltage at outlet 0v. Checked breaker and it was completely tripped. Gave power back to unit. Console was lit. Tested all functions and unit is now working as designed. Recommended replacing fuse if issue happens often.
We serviced a
WHIRLPOOL VENT HOOD
Model WVU37UC6FS1
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/11/2021
Our customer had a problem with the light intermittently not working, especially when the fan was on. They had the builder try and repair the light. They did not understand how to properly secure the retention tabs and secure the wiring. There is only a installation manual and no service manual. Without the experience of a certified technician this was likely a challenge. I removed the vents and light panel, secured the lights correctly and secured wiring with zip tie WPW10339879. I tested lights multiple times with fan and without. The lights are functioning as designed now. Our customer was concerned if the installers had the venting going in the correct direction because they initially had it installed correctly. It looks fine. Our customer was also concerned with the installation in regards to the cabinetry. I could see that the cabinetry looks uneven on the top in regards to the flush ness with the vent hood. I explained that this would be a builder issue and that we do not get involved with cabinetry. There is nothing on the vent hood causing this unbalance. Unit is fully functioning as designed.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Elmendorf, TX 78112
Chris S.
Job Details: 11/11/2021
Customer stated dishwasher staying on for multiple hours when using 1 hour wash. Found issue to be faulty control and heating element. Customer stated dispenser not working properly as well. Will return when parts are available.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Floresville, TX 78114
Chris S.
Job Details: 11/11/2021
Customer reported bottom drawer freeing food and fan not turning on. Found issue to he faulty thermistor and evaporator an cover. Replaced parts and tested, unit is now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Bulverde, TX 78163
Douglas H.
Job Details: 11/11/2021
Customer stated ice maker not making ice. Inspected unit and determined ice maker is in need of replacement. Ordering ice maker. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/11/2021
After my repair the other day the oven was working well for our customer initial that evening. The console went black screen. I uninstalled the unit from the cabinet and removed all panels. I replaced the blower and the console, reassembled and reinstalled. I tested unit. It is baking and broiling and there are no error codes. Unit is fully functional now.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/11/2021
This is a double dispatch.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104DBL4
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/11/2021
Our customer has had a recent development in which the heat is not coming out when they open it at the end of cleaning like it had in the past. It use to dry dishes really well before. They had a technician from Best Buy come out and change a sump and motor but did not check the heating element. I ran service diagnostics cycle and retrieved error code F7E1 Heating No Heat. All loads including the heating element are working as designed. I was able to show our customer that the heating element is working. I tested the other parts in the heat circuit. The high limit thermostat is open line and will need to be replaced. This unit will also need a new main control. Parts ordered.
We serviced a
MAYTAG WASHER
Model MVWC300XW1
Near San Antonio, TX 78006
Colton B.
Job Details: 11/11/2021
New gear drive did not include a drive block of correct size. Ordered one and installed. Unit testing ok. CB covering cost part.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near San Antonio, TX 78209
Jim G.
Job Details: 11/11/2021
Replaced Thermistor. Issue resolved.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW3430DS00
Near San Antonio, TX 78248
Shawn W.
Job Details: 11/11/2021
I checked the entitlements and unfortunately all limited and extended warranties are expired. The console is displaying the F1E1 error code for Oven user interface failure. F2E1 Stuck shorted key. I powered down the unit according to service manual procedures. The error returned. This unit will need a new console. Once console installed, further testing could require main control.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ4
Near San Antonio, TX 78217
Shawn W.
Job Details: 11/11/2021
The unit will heat but our customer is having intermittent times in which it will not. I found that the fan is not working. TJ and I checked voltage at the P2 connector and determined a new. Intros board was needed. I replaced the control, and tested. We still have a problem with the fan. According to the service manual the fan motor will need to be changed out. Part ordered. Rescheduling other parts as contingency since we already have them.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Cibolo, TX 78154
Shawn W.
Job Details: 11/11/2021
Our customer is having a problem in which ice builds up on the floor of the fresh food section. They have to defrost it regularly. The temperatures were within specifications but a little low. I found that the freezer compartment was set to low. I corrected this. I removed the back panel and found evidence that the unit is not draining. I cleared the drain line. On test 39 I determined there is a short in the dual evaporator thermistor. I called Whirlpool Tech Line and spoke with Bruce to validate and confirm correct location of the dual evaporator thermistor. The two thermistors have different part numbers but defer to same distribution number. They both are the same and have same coefficient. Im ordering two as a contingency since this is a splice. Ohm out thermistor at control and on site to ensure no open in wiring. Replace thermistor. Rescheduling control as contingency since we already have it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near San Antonio, TX 78254
Sebastian
Job Details: 11/11/2021
Replace the filter the ice container in the gasket as per last technician notes did not observe any damage or leaking
We serviced a
SAMSUNG WASHER
Model WA52M8650A
Near San Antonio, TX 78250
Sebastian
Job Details: 11/11/2021
Per customer complaint is that the unit will not go into spin mode call tech line on issue as I could see no obvious damage during my first inspection. Went into test mode with tech line Samsung is telling me that the unit is working appropriately that they are likely having off balance issues explain to customer how we normally load units without an agitator. Explain to customer that Samsung tech line is about my only resource where I could get help if they have further trouble they might wanna try asking for Samsung specific company
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QVS02
Near San Antonio, TX 78209
Zachary
Job Details: 11/11/2021
Replaced ice flap per service pointer. Ice clumping should be reduced now. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78230
Sebastian
Job Details: 11/11/2021
Found that the fan was on operational changed out fan and thermistor diffuser appear to be working just fine control operating as it should
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Floresville, TX 78114
Chris S.
Job Details: 11/11/2021
Was going to replace motor when we took off went to Blower wheel found two big tube socks shredded up and stuck in the blower which was causing noise. Took socks out tester unit everything working as designed
We serviced a
KITCHEN AID DISHWASHER
Model KUDE48FXSS5
Near Garden Ridge, TX 78266
Zachary
Job Details: 11/11/2021
Replaced sump and motor assembly & high loop drain hose, ran diagnostic cycle. Found no other issues or error codes. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Cibolo, TX 78108
Chris S.
Job Details: 11/11/2021
Customer said builder came and fixed issue and there is no need for service.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Corpus Christi, TX 78412
Michael
Job Details: 11/11/2021
The customer said the washer wont power on. The appliance has no power, checked the outlet, there is no power, checked the breaker, it had tripped, reset the breaker, has power at the outlet. Plugged the appliance in and it powered on, F2E1 error code, cleared the error code, no stuck key, calibrated the appliance, the appliance is working normal
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Corpus Christi, TX 78412
Michael
Job Details: 11/11/2021
The appliance wouldnt power on, reset the breaker, still no power. Removed the kick plate and the cover to the junction box, found the wire nut to the white wires had popped at the top of it and would arc when I moved it around. Turned the breaker off, no damage to the wires, put a new wire nut in place and turned the breaker on, the appliance powered on. Put the cover and junction box back in place, ran a diagnostics test, completed with no issues or error codes, the appliance is working normal.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Corpus Christi, TX 78415
Michael
Job Details: 11/11/2021
The appliance isnt heating. I tested the outlet, Im getting 110 VAC on one leg and nothing at the other. I tested the voltage at the appliance O.L at both legs. This is an electrical issue, the customer will need to get a qualified person to correct the problem, after that the appliance should start heating and working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Port Aransas, TX 78373
John L.
Job Details: 11/11/2021
Attempted to install components, was unable to get components installed as screws would not stay. I view top of refrigerator to check on screw ports, found out multiple holes were drilled on top by self tapping screws that installers had used during a door switch.Called Techline and spoke with Ned, explained issue. Sent photo of damage that was created by installer. Unable to make proper repairs to this unit. Has been noted as install damage from installers. Not a fault of appliance.SR#7732221876
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78418
John L.
Job Details: 11/11/2021
Inspected unit, found issue with roller and idle pulley plus door handle is broken. Will need to replace these components to resolve issue on this unit.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
Michael
Job Details: 11/11/2021
The appliance just keeps draining and doesnt continue the wash cycle per customer. F3E1 pressure system fault, F8E1 long fill/no fill, F2E1 Stuck key error codes. Cleared the error codes and removed the back panel to make sure there was no obstruction in the dome or kinks on the pressure hose. I was able to push fishing line through, no obstruction and no kinks in the pressure hose, inlet valve is working normal and has good pressure on both sides, calibrated and performed a diagnostics test, completed with no issues or error codes. I started a regular wash cycle to make sure it advances to the wash cycle, it started to agitate and not drain the water out, the appliance is working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Aransas Pass, TX 78336
Michael
Job Details: 11/11/2021
The customer said the dw is leaking from underneath. No error codes, found the drain line was laying on the cabinet flap, reroute the line. Ran a diagnostics test, towards the end of the cycle before it drained I saw water dripping from the pump&motor. Ordered part and rescheduled the customer.
We serviced a
AMANA RANGE
Model AGR4230BAW3
Near Taft, TX 78390
Michael
Job Details: 11/11/2021
Installed new gasket and screws missing on the door panel. No further issues, appliance is working normal
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Robstown, TX 78380
John L.
Job Details: 11/11/2021
Installed components, tested unit after installation. Remedied one squeak just for another to arise. In order to completely resolve this issue will replace remaining rollers and shafts within unit.
We serviced a
ROPER WASHER
Model RTW4640YQ
Near Odem, TX 78370
John L.
Job Details: 11/11/2021
Inspected unit, found unit to start overflowing with water. Pressure switch its not actuating. Ran a test on pressure switch to check for function as I applied air pressure to switch switch eventually triggered and stuff water dispensing. Diaphragm with switch may have stiffened and may need extra pressure before it is triggered. Will need to replace pressure switch hose and control board to resolve this issue
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Corpus Christi, TX 78410
John L.
Job Details: 11/11/2021
F3E1 water level error, F9E1 drain errorRan test on unit, drain pump powers on briefly then shuts down. Will need to replace drain pump, as well as water level sensor and water. Unit may need control as it may be acting faulty.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 11/10/2021
Customer stated washer is working properly do not want service on it.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78233
Shawn W.
Job Details: 11/10/2021
Actual Model Number: WFG320M0BS3 Serial Number: VEA3053268. Our customers bake and broil is not starting at all. The burners are working on the cook top but the broil and bake is not igniting. The igniter is burning but it does not sound like gas is coming out. Im measuring 3.2 to 3.5 amps. On the circuit. We have a bad valve or a valve that is not opening. I found that the installers from Home Depot did not turn on the shut off valve as described in the installation instructions on page 9 under Complete Connection: Important. I turned the valve on and tested the unit. This unit is now fully functional. Went over use instructions with our customer. This unit was not showing up in entitlements and although our customer had receipts from Home Depot, they were not showing model number. Pictures included. I contacted Whirlpool Trade Partners and they told me the unit is in warranty. Customer Install and Instruct.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Schertz, TX 78154
Douglas H.
Job Details: 11/10/2021
Customer stated dishwasher not cleaning dishes on top rack. Inspected unit and observed operation through clear plastic door. Found issue to be weak motor. Replaced sump assembly to resolve the issue. After replacing motor found now have sufficient power, but insufficient water supply. Found cause to be valve on home side. Advised customer to have the ball valve replaced. If customer calls back after replacing ball valve with same issue, please order W11130744 valve
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW5
Near San Antonio, TX 78245
Sebastian
Job Details: 11/10/2021
Found that the unit is showing a shifter failure error code and a motor over temp error code ordering motor stater rotor and shifter adding gear case to order in case the gear case is what is causing the unit to bind you can observe on the spin that the unit is binding or grinding it is not spinning as loosely.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78230
Jim G.
Job Details: 11/10/2021
Verified a faulty spray arm. Customer will install. Only needs parts delivered please.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/10/2021
F9E1 Long Drain Fault and F0E3 Overload and F0E9 Off Balance Pause and F0E5 .Of Balance Load.This unit entitlements come with a rent a center 1 year additional warranty. Picture of entitlements added. The door was locked and when plugged in it was dry g to drain. I was able to manipulate it out and open the door. We were able to get the clothes out and I was able to run service cycle. The stand pipe immediately backed up. I pointed this out to our customer so they could request the maintenance department at the complex to clear out the drain. In service diagnostics cycle I found that the u it was stuck on the rinse cycle with the drain pump p continuously running. I ran DLMS calibration. It also became stuck in drain. This unit will need a new control and drain pump. Im ordering a lower wiring harness as a contingency. Parts ordered.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/10/2021
Customer stated upper sprayer repeatedly fell off during operation. Inspected unit and found worn sprayer retainer. Replaced retainer and sprayer and tested unit. Unit tested good.
We serviced a
JENNAIR RANGE
Model JES9900BAB
Near San Antonio, TX 78230
Jim G.
Job Details: 11/10/2021
I was able to verify a wiring issue at the wall (L1 and neutral were switched). Collected service charge.
We serviced a
AMANA REFRIGERATOR
Model AFD2535FES12
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/10/2021
Customer Stated not dispensing ice or water. Inspection of unit showed clogged filter housing & cracked filter support plate. Ordering filter housing and filter support plate to resolve issues.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/10/2021
I removed the door lock cover and the lock. I replaced the lock and tested. The light is now functioning as designed. Unit is fully operational now.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS00
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 11/10/2021
Customer stated that they changed water filter out twice and still not getting good water pressure. Found issue to be faulty water filter housing. Replaced water filter housing. Tested unit everything working properly. Collected SC and P&L 318.48.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Schertz, TX 78154
Chris S.
Job Details: 11/10/2021
Customer reported washer not getting any power. When plugged in drain was on and did a hard reset. After rested we tested unit and it had no error codes and functioned as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB
Near San Antonio, TX 78233
Chris S.
Job Details: 11/10/2021
First customer stated that refrigerator wasnt getting no power and not turning on. When we got here got the lead worker plugged it in and everything was working it was not on its own wall outlet and told customer that could cause issue for them. He also said it doesnt cool in fridge and freezer frost up all over ordering evaporator harness with thermal fuse. Lead worker wants refund on all the ice he has bought. Please send tech that can speak Spanish.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/10/2021
Customer stated oven making intermittent clicking noise throughout operation. Tested unit & discovered reigniting at approximately 2.5-minute intervals. Recalibrated oven to no avail. Ordering electronic control & sensor.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near San Antonio, TX 78212
Zachary
Job Details: 11/10/2021
This separate issue, belt would not stay on all the way. Replaced belt, cam, with no change. Fortunately ordered drive motor. Removed drive motor and noticed the spindle slides up and down. Checked new motor and it does not. Replaced drive motor and belt now goes on properly. Calibrated and tested washer, no other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near San Antonio, TX 78256
Shawn W.
Job Details: 11/10/2021
I removed the back panel and replaced the out of specification start device, replaced the panel and plugged unit in. The compressor fired up and the unit will now cool as designed.