Near Shavano Park, TX 78230
Steven G.
Job Details: 01/17/2020
ICEMAKER (STANDA KITCHEN AID KUIS18NNTB1 "Checked ice maker found crack in water pan causing water to run out before unit could make ice, replaced water pan checked operation unit is working normal now"
Near San Antonio, TX 78213
Colton B.
Job Details: 01/17/2020
WASHER MAYTAG MVWC565FW1 Customer complaint is an overfill on washer. Found chew marks on drain hose causing it to leak and signs of a rat or mouse infestation. Pressure hose didn’t seem to be chewed. Ordering a valve and control board for overfill issue. Calling AE and partner team about infestation. Informed customer that they would have to get a professional exterminator to come out and get a receipt before we come complete the repair. Partner team says everything is still covered but customer will have to pay for drain hose. ; ordrng 1 W11038689 (valve) and 1 W11162438 (cntrl-elec) and 1 W11244231 (hose)
Near , TX 78152
S. L.
Job Details: 01/17/2020
DRYER WHIRLPOOL WGD4850HW0 "Found unit not working when arrived, found tear in flooring took picture of this customer acknowledged this was here before my arrival traced problem to thermal fuse. Replaced fuse found water in vent hose to wall, tested heat at exhaust cycle temps were 165 high and 123 low this is average of 3 cycles. All operations normal After further inspection found restricted vent duct used test kit confirmed issue is in duct work to home advise customer to have duct looked at to prevent further issues and for safety ; used 1 8522199 (VENT TESTING KIT), and 1 WP3392519 (FUSE) from stock"
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Replaced freezer door gasket sealing properly. Job complete.
Near Corpus Christi, TX 78408
John L.
Job Details: 01/17/2020
WASHER MAYTAG MVWC565FW0 "Ran diagnostics, pulled one code. F8E1 long fill, checked water lines for any issues none found. Tested valves, cold side does not open fully not allowing water to flow properly. Valves will need to be replaced to resolve this issue.; ordrng 1 W10776841 (valve)"
Near Shavano Park, TX 78230
Colton B.
Job Details: 01/17/2020
DISHWASHER KITCHENAID KDFE104HBL0 Customer complaint was a leak. Couldn’t replicate leak durning q 20 minute cycle. SG recommended lowering rollers to tilt unit back more. Looked like rollers were already lowered. Ran another 20 minute cycle and still no leaks. Raised front legs to help with leveling. Unit testing good.
Near Victoria, TX 77904
Michael
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "The appliance wouldn’t power on, voltage is good, reset breaker, still no power. Removed door panel and checked all connections, getting power to the control and UI but still won’t power on. Ordered control and UI; ordrng 1 W11086165 (console) and 1 W11306302 (cntrl-elec)"
Near Falfurrias, TX 78355
Adam
Job Details: 01/17/2020
WASHER MAYTAG MHW6630HW0 S# 7724407283. Previous contact with this customer at this location resulted in customer becoming hostile and belligerent with tech. Tech called trade care team at whirlpool to document this issue with the customer SR number above shows previous contact and notes that my company will not service this customer based on previous history. Trade care team instructed me to have my company contact customer and report issue and also to have customer call back to whirlpool so they can find a different tech company.
Near Aransas Pass, TX 78336
John L.
Job Details: 01/17/2020
RANGE AMANA ACR4303MFW3 "Installed panel, issue resolved"
Near Falfurrias, TX 78355
Adam
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW8040DW0 Sr# 7726861743. Inspection of unit shows error code for stuck button. Ran verification cycle on units all functions work as designed. Call tech line to try and troubleshoot situation. Went over error codes with tech line tested all functions with tech line no issues found. Tech line states if we cannot duplicate customers complaint and the machine shows no error codes there’s nothing to be done. Issue resolved. SR number above. This will be the second visit we’re having to call tech line resulted in the same answer.
Near Victoria, TX 77901
Michael
Job Details: 01/17/2020
DRYER WHIRLPOOL WED8000DW4 "The appliance wouldn’t power on, voltage was good at outlet and appliance, took front panel off and checked the thermal fuse, all fuses are good. Ordered control and panel control ; ordrng 1 W11133021 (cntrl-elec) and 1 W11133029 (panel-cntl)"
Near Rockport, TX 78382
John L.
Job Details: 01/17/2020
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit found issue to be with motor, will need to replace. Told customer cost. Customer is going to look to see if they can get unit under an extended warranty plan. And reschedule when plan is acquired. Parts needed to complete repair W10192987 motor, W10192966 Control, and W10192993 harness"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/17/2020
DRYER MAYTAG MEDB835DC4 "Inspected unit, found unit will not power on. Tested power at outlet and behind unit, unit getting power. Tested fuse, fuse has continuity. Issue with controls. Replace to resolve.; ordrng 1 280148 (cutoff-tml) and 1 8557403 (thrmst-fix) and 1 8577274 (thermister) and 1 W10693363 (fuse-thrml) and 1 W11098430 (cntrl-elec) and 1 W11098472 (overlay)"
Near Kingsville, TX 78363
Adam
Job Details: 01/17/2020
DRYER WHIRLPOOL WED8500DC4 Install components tested unit issue resolved
Near Corpus Christi, TX 78415
John L.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Installed compressor, topped off gas. Unit holding pressure and is cooling. Issue resolved"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Inspection of unit shows no error codes and all tests come back as unit in good working order. Customer complaints of food freezing but upon further inspection shows customer had refrigerator compartment set to 32 33°. Adjust the temperatures in free huge compartments toone above recommended and advise customer to give it at least a 24 hour wait. To see difference in temperature. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 01/17/2020
MICROWAVE AMANA AMV2307PFW2 "I spoke with Nick and asked if what I’d ordered had anything to do with the power and he advised me the parts were for heat only. I called Whirlpool Tech line and spoke with JK SR7726921310. I told him the fuse was good and voltage good at outlet, asked me to check voltage at the control, getting 120 volts, he said if there’s 120 volts at the board and nothing on the display, it’s a bad control board, told him I had already replaced the board, he said to order another one.; ordrng 1 W10849846 (cntrl-elec)"
Near Victoria, TX 77905
Michael
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "The freezer isn’t cooling and PO keeps coming on. The evaporator fan is bad in the freezer which is also causing PO to come on periodically because of the temperature in the the freezer. Gave the customer an estimate of for SCF, PARTS & LABOR. The customer paid for the SCF. She will talk to her husband and call back and cancel if they decide not to go through with it.; ordrng 1 W11109595 (motor-evap)"
Near Shawsville, VA 24162
Uriah B.
Job Details: 01/17/2020
FREEZER WHIRLPOOL WRF767SDEM01 "Per techline, if everything reads normal, call techlinebback. He says there are no more suggestions for repair.SR7726914253Ice build up under the ice maker compartment in the rear of the refrigerator section. ; ordrng 1 WPW10635022 (adapter)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/17/2020
REFRIGERATOR AMANA ART308FFDM03 Inspection of unit shows refrigerator is well out of warranty. Customer has declined any diagnostics or service call on this unit
Near Victoria, TX 77901
Michael
Job Details: 01/17/2020
WASHER MAYTAG MHW8200FC0 "Plugged appliance in on arrival, drain pump ran for about 10 minutes and shut off, took water hoses off and confirmed water pressure and screens were clear of obstruction. I went into diagnostics and found F3E1, F8E2, F8E1, F8E0, error codes, cleared error codes and ran a diagnostics test, the linkage and motor on the dispenser worked normal, completed with no issues or error codes, replaced panels, appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed part ordered. The fan and appliance are working normal
Near Salem, VA 24153
Uriah B.
Job Details: 01/17/2020
DRYER WHIRLPOOL WED4815EW1 Starts but start switch is not keeping the connection. Needs start switch. WPW10117655; ordrng 1 WPW10117655 (relay-pts)
Near Salem, VA 24153
Uriah B.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit not going into defrost at all. Needs defrost thermistor and control board. ; ordrng 1 W11043763 (cntrl-elec) and 1 W11334745 (EVAP MOTOR)
Near Troutville, VA 24175
Uriah B.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Found evap motor obstructed by ice build up. Cx had left freezer door open and ice built up. All operations checked ok in diagnose and all appears to be good after defrosting evap. Cx to observe.
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Checked wiring connections. Ran diagnostics. Found ice maker fill tube frozen over. If cx calls back pre order door. LW11026425. Freezer door; used 1 WP8567668 (TIE ) from stock
Near Maumelle, AR 72113
Justin
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Found inside of door damaged, which causes the door switch to think the door is still open. Will need to replace left side door. ; ordrng 1 W11104477 (dor-fip)"
Near Lafayette, VA 24087
Uriah B.
Job Details: 01/17/2020
RANGE WHIRLPOOL WFE550S0HZ1 Control board. W11295998. Control is not sending power to the element. Needs control. Cx do not want to move forward with repair.
Near Little Rock, AR 72207
Justin
Job Details: 01/17/2020
DRYER MAYTAG MEDX655DW1 "Spoke with customer, he is not available during time slot. Will schedule for next week. ; schdld next appmnt for 1/23 THU !"
Near Hot Springs, AR 71909
Doug M.
Job Details: 01/17/2020
WASHER MAYTAG MVWB765FW3 "Inspected unit for clicking noise, performed service diagnostics found no error codes, performed manual test all steps checked ok, had customer listen to agitate test she sed unit sounded normal, verified normal operation unit checks ok"
Near Little Rock, AR 72202
Justin
Job Details: 01/17/2020
RANGE AMANA ACR4303MFB3 "Replaced trim vent and handle door, but notice door is missing retainer and inner glass door. ; ordrng 1 9761505 (retainer) and 1 W10620754 (glass-door)"
Near Hot Springs, AR 71909
Doug M.
Job Details: 01/17/2020
FREEZER WHIRLPOOL GB2FHDXWQ04 "Inspected unit for ice build up in freezer,removed ice found clogged drain tube,installed p-trap,per SP 38253, tested unit operation checks ok ; used 1 W10619951 (P-TRAP) from stock"
Near Lake Hamilton, AR 71913
Doug M.
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit for not making ice found fill tube frozen again and lighted shelves flashing , called tech line tech sed fill tube heater and lighted shelves run on same circuit from led power board, found bad connector at heater harness causing both issues, diagnosed to need led board and fill tube heater ; ordrng 1 W10804160 (cntrl-elec) and 1 W11226501 (heater)"
Near North Little Rock, AR 72116
Justin
Job Details: 01/17/2020
LAUNDRY WHIRLPOOL MHW6630HC0 "F8E1 stored in unit, found some water residue on the hose coming from dispenser housing to tub. Will order housing and hose. ; ordrng 1 W11316600 (drawer) and 1 W11316604 (hose)"
Near Benton, AR 72015
Justin
Job Details: 01/17/2020
OVEN WHIRLPOOL WFE505W0HS1 Found unit to have a bad control board. Will need board to fix unit. ; ordrng 1 W11204517 (cntrl-elec)
Near Maumelle, AR 72113
Justin
Job Details: 01/17/2020
WASHER MAYTAG MVWB765FC3 "Replaced gearcase and clutch on unit, calibrated unit and tested in diagnostics. Didn’t hear any noises, customer will just keep an eye on it."
Near Alexander, AR 72002
Justin
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Placed adhesive on area that had ice build up, gasket is not needed but will need to have door replaced to help with issue. ; rqstng P&A on 1 LW10803965 (dor-fip), states that autho needed"
Near Little Rock, AR 72206
Justin
Job Details: 01/17/2020
RANGE AMANA ACR4303MFB3 "Replaced block and harness wire, tested unit to complete."
Near Hot Springs, AR 71913
Doug M.
Job Details: 01/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Replaced console,oven appliance manager,microwave acu per tech line due to f6e4 error code,did not solve problem,called tech line found mechanical issue with left interlock,reset interlock now no relays are clicking when pushing but the microwave still won’t start,performed service diagnostics found f6e4 error code,cleared error code,reset module number in service diagnostics,tested unit again same thing except display showing something different as unit is started but not running,called tech line back,tech said to replaced wire harness at this point; ordrng 1 W11316032 (HARNESS ) and 1 W11356954 (HARNESS) and 1 W11356968 (HARNESS)"
Near Benton, AR 72015
Justin
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW7500GW0 "F0E4, F3E5 stored in unit. Ran unit on high spin didn’t hear noise until unit came to a stop. Need to replaced gearcase, and clutch.; ordrng 1 W10817398 (clutch) and 1 W10868473 (gearcase)"
Near Benton, AR 72015
Justin
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Replaced valve and control board, ran unit through diagnostics."
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/16/2020
COOKTOP GAS KITCHENAID KCGS956ESS I could not replicate the issue but found a service pointer on this model. Ordered the Burner Service kit.; ordrng 1 W10837359 (burnr-head)
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Checked dishwasher found unit making loud grinding noise coming from motor ordering new motor to resolve issue.; ordrng 1 W10837401 (pump&motor)
Near San Antonio, TX 78259
Devon F.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL GI5FVAXVL01 "Customer complaint was unit would make noise when using water dispenser check water pressure from wall test pass, took out filter put back in noise stop for about a liter then start making noise again ordering new filter head to resolve issue.; ordrng 1 W11395888 (FILTER CAP) and 1 WP12956202 (reservoir)"
Near Converse, TX 78109
Steven G.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found a little vibration, customer states that unit will get louder at certain times, ordered parts per tech line ; ordrng 1 2155789 (gasket) and 1 2182120 (fan scroll) and 1 2203595 (support) and 1 2203596 (support) and 1 W10194475 (shield)"
Near Boerne, TX 78006
Tommy B.
Job Details: 01/16/2020
WASHER MAYTAG MVWB835DC4 "Last visit found faulty console, this visit swapped with new console to resolve issue. Unit tested good now. Yes to survey."
Near San Antonio, TX 78263
S. L.
Job Details: 01/16/2020
WASHER MAYTAG MVWX655DW1 "Found worn gearcase which wore out spline on washplate plate and basket request otl for parts.; rqstng P&A on 1 W10006481 (gearcase) and 1 W10586077 (basket) and 1 W10609480 (washplate), states that autho needed"
Near San Antonio, TX 78215
Steven G.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Checked refrigerator went to replace unit dye drier found no copper lines to drier, need lock ring kit will be back tomorrow ; used 1 WPW10143759 (DRIER-HV) from stock"
Near Boerne, TX 78015
Tommy B.
Job Details: 01/16/2020
DRYER WHIRLPOOL WED5620HW1 F6E1 error revealed in diagnostics. Issue is due to bad control. Ordering parts to resolve issue. Control is a psp item.; ordrng 1 W11378949 (CONSOLE) and 1 W11388040 (CONTROL)
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/16/2020
DRYER WHIRLPOOL WED6620HC0 Last visit found issue to be blower housing and lint duct housing rattling. Resolved by adding a seal to housing per tech line. Unit testing good now with no further issues.
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that the unit is not venting. Educated the customer on use and care and how to avoid this issue in the future.
Near San Antonio, TX 78215
Jim G.
Job Details: 01/16/2020
WASHER WHIRLPOOL WFW5620HW0 The actual error present was F3E1 which concerns a failure of the pressure sensor. Determined that sensor was loose and or had obstruction. Secure sensor with wire tie and cleared hose obstruction. Joel SR# 7726904765.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/16/2020
WASHER MAYTAG MVWB865GW0 "Checked washer while in diagnostics washer shut off, prior to shutting down lid lock kept unlocking and locking, ordering control board, ordering lid lock just in case.; ordrng 1 W10810403 (lid lock assy) and 1 W11114420 (cntrl-elec)"
Near Alamo Heights, TX 78209
Jim G.
Job Details: 01/16/2020
DRYER AMANA NED4655EW1 Customer complained of intermittent squealing and rattling. Upon arrive found the unit to be thumping as if the drum was warped or misaligned. Determined that the roller and shafted were seizing up. Replaced rollers and belt which was slightly damaged. Issue resolved. ; used 1 4392067 (REPAIR) from stock
Near Universal City, TX 78148
S. L.
Job Details: 01/16/2020
WASHER MAYTAG MVWB835DW4 Removed damaged washplate removed basket and clutch then removed gearcase. Installed gearcase and clutch reassembled basket and installed new washplate calibrated unit and ran test all operations normal advised of survey through email.
Near Floresville, TX 78114
S. L.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Found new door had dent in it ordered again advised of 6-8 week time frame took picture of door dent on new part. Confirmed dent on existing door. Rescheduling for when part comes in, ; ordrng 1 W11026425 (DOOR FREEZER,)"
Near Converse, TX 78109
S. L.
Job Details: 01/16/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 Removed RC doors removed shelves access valve replaced valve and housing reassembled then removed FC and right RC gasket installed new gaskets used heat. Formed gaskets tested for leaks all operations normal advised to not disturb doors for 4 hours.
Near San Antonio, TX 78228
Christian G.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue stated by customer: refrigerator leaking. Previously found water coming from ice maker fill tube and filter housing. Replaced filter and ice maker fill tube. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/16/2020
DRYER WHIRLPOOL GEW9250PW1 Washer: Replaced microcomputer conducted diagnostics. No errors all loads working. Fully operational. Job complete.Dryer: Replaced the heating element and the two electronic moisture sensors. Temperature reached 151 degrees F (Picture included). Fully operational. Job complete.
Near San Antonio, TX 78231
Steven G.
Job Details: 01/16/2020
ICEMAKER (STANDA WHIRLPOOL WRS965CIAE00 "Checked refrigerator found bad power cord and motor evaporator, checked operation unit working properly now"
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Tested unit. Frost buildup in freezer. Warm air return blocked by ice buildup. Cleared warm air return. Found gap in between liner and metal on bottom of freezer section. Used silicon to seal gap. Kickplate is damaged. Will order new kickplate ; ordrng 1 W10713158 (grille)
Near Kerrville, TX 78028
Sherman
Job Details: 01/16/2020
DISHWASHER MAYTAG MDBTT59AWW Upon arrival checked unit. Instructed customer how to turn heat off. Unit is functioning as designed. No further issues at this time. Yes to survey and leave behind.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Tightened door handle to resolve issue. No further issues at this time.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Issue is dim RC ceiling lights and no lighting freezer. FC light is out and needs to be replaced. It’s in the same circuit as the RC ceiling lights. Ordering module and returning Monday.; ordrng 1 W11205083 (module)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/16/2020
DRYER MAYTAG MEDB835DW3 The blower wheel is broken and is seized to the motor. I cannot free it without destroying the Contacted techline and spoke to Scott SR# 7726909584; schdld next appmnt for 1/17 FRI !
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/16/2020
RANGE JENN-AIR JDRP548HM00 Replaced second control. Buzzing sound gone. Checked all burners. Fully operational. Job complete.
Near San Antonio, TX 78222
Steven G.
Job Details: 01/16/2020
DRYER MAYTAG MEDB855DC4 Checked dryer found light staying on will not turn off ordering parts ; ordrng 1 W10629046 (bulb-light) and 1 W11098435 (CONTROL )
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/16/2020
DRYER MAYTAG MGDB765FC0 No heat from dryer. Igniter will power on intermittently. Called techline. Sr 7726907000. Losing power from control. Will replace control. ; ordrng 1 338906 (sensor) and 1 W11089308 (cntrl-elec)
Near San Antonio, TX 78211
Jesus C.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Door gasket on freezer was leaking warm air. Reshaped gasket. Good seal all the way around. No further issues. Tested to complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/16/2020
DRYER MAYTAG MEDB765FC0 "After swapping the console overlay, determined that despite flipping the breaker, the voltage to unit was not sufficient. Customer to call electrician."
Near La Vernia, TX 78121
S. L.
Job Details: 01/16/2020
WASHER MAYTAG MVWB835DC4 Replaced lid and both hinges ran test all operations normal advised of survey.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/16/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS05 Issue was that a screw in the oven fell out. Screwed in screw that had fallen from the broiler. Customer also pointed out that one of the oven lights was out. Ordering new bulb to resolve that issue. ; ordrng 1 WPW10472384 (bulb-light)
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 01/16/2020
RANGE WHIRLPOOL WFE505W0HS1 "Checked range found F1E0 , checked all connections voltage readings checked good. Ordering new control board and infinite switch just in case.; ordrng 1 W11204517 (cntrl-elec) and 2 WP3149404 (switch-inf)s"
Near Floresville, TX 78114
S. L.
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW4950XW2 "Removed lower cover, Replaced capacitor ran calibration all operations normal advised of survey collected remaining balance."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL MZD2752GRB "Found issue to be cracked fill tubes, 2 of which are discontinued. Parts and labor will exceed the amount customer wishes to spend on repairs. Collected service call."
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Temperatures fine. Called Tech-Line as directed by dispatch. Client has leaking every 3 days since replacing dual water valve. Water dispensed about 3 ounces in 8 seconds both with water filter as well as bypassing the water filter. There is ice build up at the bottom of the ice bin. Possible water pressure issue. Called Tech-Line and spoke with Leon. Leon agreed that it would be a water pressure issue. SR# 7726910166. I explained to the client that they will need to have a licensed plumber bring the water pressure up to a minimum of 35 psi and no more that 120 psi. I provided the client with the SR# and showed him where to find the specs on page 11 of his owners manual for water supply requirements. The client does have a water softener which could have flow rates out of spec. Unit is fully operational. Job complete.
Near San Antonio, TX 78260
Ivan B.
Job Details: 01/16/2020
VENTHOODS UNKNOWN UXT4230ADS2 Checked vent hood. Fan switch not engaging. Light switch working fine. Ordered replacement.; ordrng 1 W10395033 (FAN MOTOR ASSY) and 1 W10395126 (FAN SWITCH)
Near San Antonio, TX 78210
Steven G.
Job Details: 01/16/2020
DISHWASHER KITCHENAID KDTE304DPA0 "Checked dishwasher found touch pad will keep beeping has to turn power off to unit, replaced touch pad checked operation unit working normal now"
Near La Vernia, TX 78121
S. L.
Job Details: 01/16/2020
WASHER WHIRLPOOL MVWB765FW3 "Removed basket and gear case found rust on gear case and basket to the point where teeth are worn. Installed gearcase calibrated found rattle still there will need to replace basket and gear case again, went to remove screw for rotor to inspect noise found screw stripping need new rotor screws and stator. Vemdor has no ETA on basket call to set up appointment when basket comes in.; ordrng 1 W10586078 (basket) and 1 W10636382 (screw) and 1 W10817398 (clutch) and 1 W10897040 (ROTOR) and 1 W10897050 (STATOR) and 8 W11027980 (screw)s and 1 W11134159 (GEARCASE )"
Near San Antonio, TX 78245
Richard G.
Job Details: 01/16/2020
DRYER MAYTAG MED3500FW0 "Customer complaint is that the dryer is not drying. Entered diagnostics and found error codes F4E4 L2 line voltage error, F4E1 heater relay or connector problem, F4E3 restricted air flow, F2E1 UI stuck button. Verified no heating in unit. Found following items needing replacement. Control, heating element, thermal fuse, thermal cutoff, and thermostat.; rqstng P&A on 1 279973 (cutoff-tml) and 1 W10875486 (cntrl-elec) and 1 W10909685 (fuse-thrml) and 1 WP8544771 (element) and 1 WP8557403 (thrmst-fix)"
Near San Antonio, TX 78211
Jesus C.
Job Details: 01/16/2020
DRYER AMANA NED4655EW1 Tested dryer. Will not heat. Found bad thermal fuse. Replaced fuse. Dryer heating good. No issues. Tested to complete. ; used 1 WP3392519 (FUSE) from stock
Near San Antonio, TX 78222
Steven G.
Job Details: 01/16/2020
DRYER WHIRLPOOL WED4815EW1 "Checked dryer found noise when drum is turning found tub bearing popped out of place on dryer front, adjusted checked operation unit is working normal now"
Near San Antonio, TX 78260
Jim G.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer light module is out. Ordering new part. Will return to repair with part. ; ordrng 1 W11205083 (module)
Near San Antonio, TX 78228
Christian G.
Job Details: 01/16/2020
DRYER WHIRLPOOL WED5000DW2 Issue stated by customer: dryer not working. Previous tech ordered main timer. Replaced unit tests good. Informed customer of survey.
Near San Antonio, TX 78258
L
Job Details: 01/16/2020
DRYER WHIRLPOOL WGD6620HW1 Gate code#7745 issue is unit turn off during cycle after been fixed.costumer said he ran 4 loads and it turned of on the last one. Call tech line and diagnose that it’s the harness that is bad. Olso recommended to order a new UI Incase harness fried it. ; ordrng 1 3391912 (hi limit t stat) and 1 8573713 (thermal cut off) and 1 8577274 (thermister) and 1 W11157861 (harns-wire) and 1 W11160620 and 1 W11314471
Near San Antonio, TX 78258
L
Job Details: 01/16/2020
WASHER MAYTAG MVWB765FW3 Issue was unit was not dispensing cold water. Found water house were connected the wrong way. Cold on hot and hot on cold. Fix water hoses Ran diagnostics. No other issues. Job complete.
Near San Antonio, TX 78217
Jim G.
Job Details: 01/16/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 "Confirmed sealed system issue with techline. Spoke to Adrian SR# 7726913296. Collected service fee. Quoted (P+L, not including service) ; ordrng 1 WPW10605286 (compressor)"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 01/16/2020
WASHER MAYTAG MVWB835DW4 "Checked washer found no error codes, ran diagnostics no issues good drain, ran calibration all passed. No issues no errors. Spoke to customer about proper loading.job complete."
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/16/2020
RANGE WHIRLPOOL AGR5330BAW3 Duplicate PVR
Near San Antonio, TX 78258
L
Job Details: 01/16/2020
DISHWASHER KITCHEN AID KUDE48FXSP6 Issue is unit not drain. Found bad drain motor. Ordering part. Service fee collected. Costumer will pay for parts and labor when job is done quoted 92.00 labor +part ; ordrng 1 W10531320 (pump-drain)
Near San Antonio, TX 78240
Douglas H.
Job Details: 01/16/2020
DISHWASHER KITCHEN AID KDTE334GBS0 "Complaint of eletical smell and not washing properly. Ran diagnostics testing. Got a slight electrical odor when vent kicked on. Found wash issue to be motor not installed properly. Slightly askew not allowing proper water flow to upper spray arm. Upper rack adjuster also broken. Called techline per notes spoke with Andy. He stated to repair unit. Sr 7726906430 Talked customer about what techline said, customer wants to contact Whirlpool first prior to repair because they are really unhappy with unit. . Marking as ESTIMATE FOR THIS REASON. Marking blower assembly, dispenser, and adjuster kit as estimate. ; rqstng P&A on 1 W10712394 (adjuster) and 1 W10861000 (detergent dispenser) and 1 W11228135 (vent), states that autho needed"
Near San Antonio, TX 78225
Jesus C.
Job Details: 01/16/2020
DRYER WHIRLPOOL CGM2745FQ0 Complaint is no heat from unit. Tested dryer. Found bad thermal fuse on unit. Replaced fuse. Job complete. ; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/16/2020
RANGE KITCHEN AID KSEG700ESS3 Found terminal block and filter board were burnt. Ordering new parts. ; ordrng 1 W10245259 (block-term) and 1 W11175842 (suppressor)
Near San Antonio, TX 78260
Jim G.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Tested unit. Determined the condenser fan was slightly mis aligned. Realigned issue resolved.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW5000DW3 Issue is that washer will not advance cycle. Ran diagnostics and got a LF error code. Cold valve has low flow going into tub. Order new valve and scheduling for Friday with DS permission.; ordrng 1 W11038689 (valve)
Near San Antonio, TX 78226
Jesus C.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Noise from compressor when running. Found compressor is sitting loose and vibrating excessively. Secured compressor to frame of unit. Noise is gone. No further issues. Tested to complete.
Near San Antonio, TX 78227
Douglas H.
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked pressures. Low side at 24 psi. High side at 10-20 psi. Calling techline due to reoccurring issues. Spoke with Rick. Told him my findings, he explained that based on my findings looks like a leak but due to nitrogen test holding pressure, can’t pin point issue. Suggested to have another lead tech come out for a second opinion. He also would like pressure test reran. 7726783761 ; schdld next appmnt for 1/20 MON !"
Near San Antonio, TX 78260
Jim G.
Job Details: 01/16/2020
WASHER MAYTAG MVWB725BW0 Replaced pump. Issue fully resolved.
Near San Antonio, TX 78260
Devon F.
Job Details: 01/16/2020
REFRIGERATOR MAYTAG MSS25C4MGB00 Customer complaint was unit would not make ice ordering new ice maker to resolve issue.; ordrng 1 W10873791 (icemaker) and 1 W11324588 (ICE DOOR)
Near San Antonio, TX 78230
Colton B.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Issue is no ice production. Icemaker tested good, verified that ice maker was getting voltage from control. Finding issue to be no water to ice maker. Ordering valve to resolve issue.; ordrng 1 WPW10498976 (valve)"