We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXEWFYQ01
Near San Antonio, TX 78226
Jesus C.
Job Details: 07/15/2021
Door gasket torn. Will need to replace gasket. ; ordrng 1 WP2319264T (Gasket)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Boerne, TX 78006
Douglas H.
Job Details: 07/15/2021
Customer stated and had video evidence of the loud noise the unit is emitting. Ran testing to check unit. Found cause to be faulty gearcase. Customer declined repair at this point. Customer is going to contact Maytag to see if they will cover the repair. Advised would write up as estimate just in case. rqstng P&A on 1 W11393685 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bulverde, TX 78163
Jim G.
Job Details: 07/15/2021
Replaced ice chute seal.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78250
Sebastian
Job Details: 07/15/2021
Replaced unit timer ran unit for about 10 minutes or so to make sure timer is clocking timer appears to be clocking as it should customer had concerns with the dry performance as they were able to heat it up but it took several hours to dry a load explain to customer that the union is pushing very tightly against the wall which is crushing the tubing they must have a handyman come in and service the wall to make venting applicable instructed customer that when they run the unit to pull the unit out about halfway out towards the door still at the Ventilation clears and can dry
We serviced a
KITCHEN AID REFRIGERATOR
Model KSF26C7XYY00
Near Boerne, TX 78006
Douglas H.
Job Details: 07/15/2021
Customer stated unit leaks from the left side of freezer door. Checked unit over to look for the leak. Found that the issue is coming from the ice door. Customer wishes to proceed with repair. Ordering ice door assembly. ; ordrng 1 W11130210 (door-ice)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model MMV5165AAQ
Near Helotes, TX 78023
Justin
Job Details: 07/15/2021
"Found the unit to have a bad fuse, cause was the light bulb was changed and it is loose in frame so it turns with you change out the light. Most likely hit cavity and grounded out unit. ; used 1 WP8183507 (Fuse) from stock"
We serviced a
LG REFRIGERATOR
Model LFX31945ST/05
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/15/2021
Model Number: LFX31945ST/05 Serial Number: 306KRLR0Y840. I found that the leak was happening because the drain from the fresh food section was clogged. This was causing the water to build up after defrost then leaking out the refrigerator out the front on the next defrost cycle. I removed and cleaned out the drain using my probes. Unit is now draining as designed.
We serviced a
MAYTAG DRYER
Model n/a
Near Kerrville, TX 78028
Colton B.
Job Details: 07/15/2021
"Issue was poor dry performance. Checked all moisture sensor, fuses, heating and exhaust. All things checked good. Finding no issues at the moment.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/15/2021
Our customer developed a recent problem in which the unit will not complete the cycle and is not washing. It took a considerable time to get hot water to temperature at the dish washer. But when it did get hot the temperature was good enough. I tested the unit on normal and it is filling and draining but not washing. I went into diagnostics and received error codes F4E3 Wash Motor Motor not Running and F7E1 Heating No Heat. I tested the heat element and it has the proper resistance. I replaced the sump and motor. Tested for functioning and leaks. No leaks and the new sump and motor is functioning as designed. Unit is now fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78256
Justin
Job Details: 07/15/2021
"F3E1, F8E1, F1E1 unit is stuck in drain cycle. Will need inlet water valve, control and drain pump. ; ordrng 1 W10919003 (Drain pump) and 1 W11210459 (Inlet water valve) and 1 W11170319 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78251
Sebastian
Job Details: 07/15/2021
Installed the two connectors as per tech line arrow facing according to flow direction of the water
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/15/2021
"Model Number: DV42H5200EP/A3 Serial Number: 0ABE5BBJ500523E. The heating circuit was indeed not working on this unit. Unfortunately this Samsung model only includes the heating element, high limit thermostat, thermal fuse and TOD on one part. Our customer has decided to purchase a new machine. ordrng 1 DC97-14486A (ASSY DUCT HEATER-MODULE;27-DRYER,-,-,-,E)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78251
Sebastian
Job Details: 07/15/2021
Replace suspension and calibrated unit unit tested good
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/15/2021
Our customer is having problems with the unit lights changing brightness and turning on and off then it stopped working completely. It was unplugged when I arrived. When I plugged it in I did notice the lights turn on and change brightness then it stabilized. I entered diagnostics and received error codes FCE3 and F6E0 oven interface lost communications. I preheated the unit to 350 degrees F and broil element did not come on and although the display moved up to 115 degrees F after about 4 minutes I could feel no heat from the bake element. I ran component activation for broil and it came on. I ran component activation for bake and it came on. All components work in component activation. This unit will need a new console and perhaps a appliance manager. Parts ordered. I called Rich from Whirlpool Tech Line to determine FCE3 error code and confirm my diagnosis. He confirmed. SR#7731252099; ordrng 1 W11428583 (Console) and 1 W11261165 (Control)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/15/2021
Our customer was having problems with clothes getting snagged. I found that one of the baffles had manufacturing trim overlap with two sharp edges. I replaced that baffle with a new one. Hopefully this will solve our customers snagging problem. Im sure it contributed to the problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Rockport, TX 78382
Michael
Job Details: 07/15/2021
"The appliance stopped cooling, a few days later she pushed the plus sign on the control and it started up, sounded like the compressor may have ceased up. The unit was cooling on arrival, 36.3 in the RC and -1 in the FC. Plugged the compressor into a kill o watt meter and it it jumped up to 210 watts and leveled off at 170 watts which is pretty high and the compressor rattling. I called DH and explained to what was going on, he thought the compressor may be ceasing up and to order the compressor. They will call whirlpool to see if they can get an authorization to cover all the cost, will call us back on what they decide."
We serviced a
ROPER DRYER
Model RED4516FW0
Near Aransas Pass, TX 78336
Michael
Job Details: 07/15/2021
"The appliances isnt heating, tested the thermostats and heating element, the fix thermostat is bad, ordered part and rescheduled the customer ; ordrng 1 WP3387134 (Fix thermostat) and 1 279827 (Motor)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Robstown, TX 78380
Jim
Job Details: 07/15/2021
"Install repair kit to dryer, still had squeak. Reconfigured lint screen to end squeak. Dryer working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Corpus Christi, TX 78413
John L.
Job Details: 07/15/2021
"Inspected unit, found issue to be with icemaker. Icemaker has slow leak on body. Icemaker will need to be replaced to resolve this issue.; ordrng 1 W10884390 (Icemaker)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Corpus Christi, TX 78418
John L.
Job Details: 07/15/2021
"Installed new agitator and its components, made sure all components were properly secured, issue has been resolved."
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Robstown, TX 78380
Jim
Job Details: 07/15/2021
"Customer said that burners are cutting out during cooking. Consult with TechLine, talk to Bryan (SR7731253793). Bryan suggests looking at Bulletin W11354284B, and get together with Trade Partners about kit #W11371990 to help customer. Trade Partners will send kit to office once received. Order # 1536004906.;"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Corpus Christi, TX 78418
John L.
Job Details: 07/15/2021
"Installed new motor, tested unit after installation. Unit is now fully functional, control not required. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Aransas Pass, TX 78336
Michael
Job Details: 07/15/2021
"Not making ice per customer. The ice maker was in the on position, the water dispenser is working normal normal, tested the harvesting and water fill test, the ice maker isnt activating. Confirmed the ice maker is needed part W11284458, please reschedule when the part comes in.; snapped 2 QuickPics"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Portland, TX 78374
Michael
Job Details: 07/15/2021
"It didnt complete the wash cycle or drain the water per customer. F9E1 long drain error code, cleared error code. I looked underneath and found the drain pump cover had been knocked off and unplugged when installed, there was no damage to the drain pump or the wiring, plugged the drain pump in, plugged the appliance in and it drained the water, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal"
We serviced a
AMANA MICROWAVE
Model AMV2307PFW3
Near Robstown, TX 78380
Jim
Job Details: 07/15/2021
Customer states that microwave is popping and smells like burning wire when operating. Placed into diagnostic mode and called TechLine for assistance. Spoke to Bryan (SR7731253651) recommend checking for scorch marks on high voltage side. Customer says not to take microwave down without ladder to avoid scratching cabinets. Tech has no ladder on vehicle. Reschedule for same day as job#24243. Customer agrees.; snapped 2 QuickPics
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78414
John L.
Job Details: 07/15/2021
"Inspected unit, found no issues with unit. Issue with home electrical as unit is not getting 120v from one leg, attempted multiple flips of breaker. Did not change readings, customer will need an electrician to locate power issue."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Corpus Christi, TX 78404
John L.
Job Details: 07/15/2021
"F4E3 wash motor not running, replaced wash assembly and tested after installation. Issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Portland, TX 78374
John L.
Job Details: 07/15/2021
". 8 amps low -25 high 85 no leak on evaporator leak from compressor to stainless solder wont takeSpoke with Joel from Techline, explained work done and issues with unit. Techline explained that solder should take, explained that it had be cut and cleaned yet would still not take. Suggests that compressor may need to be replaced and installed with lock rings to resolve issue.; ordrng 1 W11034254 (compressor)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Taft, TX 78390
Michael
Job Details: 07/15/2021
"Installed the fix thermostat and terminal block cover, the appliance is getting hot and staying hot, the appliance is working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHV03
Near Odem, TX 78370
Jim
Job Details: 07/15/2021
"Customer states that icemaker is not receiving water. Check water inlet, see ice in outlet. Call TechLine, speak to Chris (SR7731251011), who suggested check water valve for seepage, replace if necessary. Clear line of ice, and slightly raise temperature of freezer to prevent reoccurrence. If ice reoccurs, replace door. Replace icemaker due to inaction during test."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Premont, TX 78375
Adam
Job Details: 07/15/2021
Installed pressure hose and control board new pressure hose did not come with green line that keeps holes from collapsing removed from original hose reinstalled into new hose unsure as to the links required for new pressure hose but left plenty of slack in the unit even after cutting off about a foot. Calibrated unit and ran verification cycle all functions work as designed. Advise customer to watch first cycle to make sure all functions work as intended. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Alice, TX 78332
Adam
Job Details: 07/15/2021
Inspection of unit shows hub not ceiling correctly on to spin basket or gear case shaft. Disassembled and reassembled several times still the same results I am able to spend the wash play with a loud zipping noise coming from the center. Order basket and hub as well as cam to resolve issue. I have not set return date.; ordrng 1 W11172199 (basket) and 1 W10215115 (washplate) and 1 W10003790 (screw)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Alice, TX 78332
Adam
Job Details: 07/15/2021
Inspection of unit shows error code F9E1 F9E2 Both are directly related to drain pump issue. Inspection of unit shows tub still quite full of water but unit not draining when set to manual. Replace drain pump tested unit issue resolved. Calibrated and ran verification cycle
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Kingsville, TX 78363
Adam
Job Details: 07/15/2021
Customer complaint of unit shaking badly during operation. Inspection of unit shows no error codes. Manually and automatic test of unit show excellent functionality no issue. Unit does shake in high speed spin cycle but there is more to do with position of washer unit is sloping to the back and left causing the tub to be misaligned which intern is causing shaking to the unit. Unfortunately the floor for this home does slope in that direction and its not an issue with the unit. Advise customer to Fix or just the floor or possibly add shims under the unit to resolve this issue. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Kingsville, TX 78363
Adam
Job Details: 07/15/2021
F7 E9 F6E2. Customer states she canceled the appointment because unit was operating correctly. Arrived at location appointment was not canceled on my side inform customer I would at least look at the unit to confirm proper operation. Customer was in the middle of a wash cycle during the appointment. Inspection of unit shows error code for locked rotor as well as miscommunication. Mainly testing drive system between heavy and gentle agitate as well as spin show excellent functionality no issues. Also testing ACU and UI Results in perfect communication between unit and function. Calibrated unit ran verification cycle no issues found unit operates as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Kingsville, TX 78363
Adam
Job Details: 07/15/2021
I shouldve unit shows error code for Stocks button and miscommunication. Replaced both control board and UI calibrated unit ran verification cycle issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78210
Sebastian
Job Details: 07/14/2021
Found that unit does not have full power across the L1 and L3 should be 240 only getting about 5 V. Customer instruct customer must get electrician; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB955FW1
Near San Antonio, TX 78258
Jim G.
Job Details: 07/14/2021
"Ive verified a loose (damaged) blower wheel. Will return with wheel and motor as the blower is seized to motor axle. ordrng 1 WP697772 (Blwer Wheel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/14/2021
Installed new friction pads. No further issues. Tested to complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSSO
Near San Antonio, TX 78212
Sebastian
Job Details: 07/14/2021
Icemaker not filling up with enough water confirmed water flow good through water dispenser on the front ordering water valve to resolve issue along with gasket for free section as there is frosting. Valve is on back order parts seem to reach out when available; ordrng 1 W11535162 (Valve) and 1 W10897938 (Gasket)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78250
Douglas H.
Job Details: 07/14/2021
"Unit not agitating, checked errors had motor fault f7e5, found to be caused by faulty actuator that slipped out of place. Ordering actuator to resolve the issue. ; ordrng 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/14/2021
Fresh food ice maker not harvesting. Ordering new ice maker. ; ordrng 1 W11294907 (Icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78254
Justin
Job Details: 07/14/2021
Replaced main control and float switch. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Justin
Job Details: 07/14/2021
"Heard noise when fan started to engage in freezer. Very high pitch noise, would probably need to replace the fan motor. ; ordrng 1 WP2315549 (Motor fan) and 4 876811 (Grommet)s and 1 LW10913113 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78240
Douglas H.
Job Details: 07/14/2021
"Customer concerns about unit emitting heat from the sides of the unit. Found unit in proper working order. This unit is designed to be an air cool unit, which mean condenser runs through outer skin and doesnt have a condenser fan. The main reason it gets hot is due to the ambient temperature of the home. Since no ac in home the outside of the unit will run hotter. Verified unit is functioning properly. No further issues at this point."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Schertz, TX 78154
Zachary
Job Details: 07/14/2021
Checked dishwasher found water not turned on to dishwasher under sink. Also checked disposal to make sure tap had been punched out. Put unit through service diagnostics cycle and all checked good. Found no issues or error codes. Educated good wash prep and rinse aid to get the best wash out of unit. Dishwasher is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Schertz, TX 78154
Zachary
Job Details: 07/14/2021
"Replaced sump and motor assembly, tested dishwasher and everything checked good. No other issues or error codes found. Dishwasher is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78240
Douglas H.
Job Details: 07/14/2021
"Customer stated unit was leaking. Tested unit extensively, couldnt replicate the issue. Unit functioning at this point. During inspection of unit found evidence of leaking coming from valve. Ordering valve to fully resolve the issue. Left leak detection paper. Scheduled for soonest availability. ; ordrng 1 W11210459 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78230
Douglas H.
Job Details: 07/14/2021
Issue of dirty water standing in tub. Tested unit and only issue found was a faulty check valve in drain hose. Ordering drain hose to resolve the issue. Scheduled for soonest availability. ; ordrng 1 WPW10545278 (drain hose)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/14/2021
"Model number was off by one digit. I updated. Our customer has been having ice sheet build up on the bottom of the refrigerator floor below the deli drawers. When I arrived it was defrosted in the drain pan with a thin sheet forming on the right hand side. Our customer as well has been experiencing ice build up on the upper back side of the ice maker. They chiseled out the ice days ago before I arrived. I pulled out the unit and removed the compartment panel and the drain tube. I probed with my small crew driver and finger and could feel it go up to the 90 degree turn. I used my weed eater wire and probed from the top and the bottom. The wire goes somewhere but not through the drain. I could here the wire on the back left side of the back cabinet wall. I called Austin, Senior Technician at Whirlpool and went over my findings. He has deemed it a non-repairable situation . SR#7731245540. I informed our customer that they will need to contact AIG with this SR Number for resolution."
We serviced a
WHIRLPOOL DRYER
Model WED4850BW
Near San Antonio, TX 78209
Sebastian
Job Details: 07/14/2021
Unit 320 top of building. Unit timer is malfunctioning ordering the timer and a thermal fuse for good measure. Unit shows proper voltage and is regularly cleaned; ordrng 1 WP8566184 (Timer) and 1 WP3392519 (Fuse)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/14/2021
"Issue was water not draining. Replaced drain pump, unit tested good. "
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/14/2021
"Installed new bulb, holder, and transformer. No further issues during testing. Tested to complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Schertz, TX 78154
Zachary
Job Details: 07/14/2021
"Checked washer, found faulty actuator. Reinstalled actuator so customer can use in the meantime. Ordering new actuator to resolve issue. Actuator is OOS will need to be scheduled when part is available.; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48NXFXDE01
Near San Antonio, TX 78260
Jim G.
Job Details: 07/14/2021
Over verified voltage to compressor and a fairly higher than usual amp draw of ~2.25A. This indicates a restriction is present somewhere. I spoke to techline Robert SR# 7731246199 to confirm. Upon reassembly I punctured the evaporator so I will sent that out. ; ordrng 1 WPW10143759 (UV Drier) and 1 WPW10427993 (Evaporator)
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/14/2021
"Issue was that the unit was not draining. Replaced drain pump, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS11
Near San Antonio, TX 78248
Douglas H.
Job Details: 07/14/2021
"Customer stated after new filter installed lost water flow, ice making dwindled and ice dispenser not working. Found water flow and ice production issue to be a clogged filter housing, part has been discontinued, W10121143 filter housing. Ice dispenser issue is the the bracket that holds the paddle switches has broken, so the switch is making contact. That part is still available. Customer wants to think about repair, based on age of unit. Customer is going to run unit without water filter in place to allow for water flow and ice production. ESTIMATE ONLY!!; rqstng P&A on 1 WP2180226 (bracket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/14/2021
Our customers door was sticking and clicking. I found that the kick plate panel was bent and damaged during installation causing the door to bind. Picture included. This will need to be replaced. Part ordered.; ordrng 1 W10909064 (Panel)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS72EC0HS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/14/2021
Model Number: WOS72EC0HS02 Serial Number: DA2105866. I updated the model and serial number. It is in warranty. Our has no display on the oven. I rebooted it at the circuit breaker but we still have black screen and no sound. I had our customer sign our damage disclaimer. I uninstalled the unit from the cabinet. I removed the console and found that a screw was missing from the UI to cabinet. I replaced this with a screw WP9740849 from my truck stock and I found the UI to Appliance Control Board harness was disconnected . I reconnected the harness and reinstalled the unit back into the cabinetry. I checked the unit in diagnostics and found no error codes. I ran the bake element up to 205 degrees F. Unit is fully functional now.; used 1 WP9740849 (Screw) from stock
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS00
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/14/2021
"F6e0 communication error. Followed tech sheet only communication error for microwave. Attempted to clear error to see if that resolved it, it didnt. Per the new sheet both microwave ui and microwave acu would be needed to resolve the issue. Customer wishes to proceed with repair. ordering micro ui and micro acu to resolve the issue. ; ordrng 1 WPW10460454 (cntrl-elec) and 1 WPW10398151 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Boerne, TX 78006
Colton B.
Job Details: 07/14/2021
Issue is condensation in freezer. Freezer door is not closing properly on the left hand side. Ordering new washers to try and raise door so that it closes better. Ordering and returning. ; ordrng 2 WP489467 (Washer)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78260
Jim G.
Job Details: 07/14/2021
Verified no rinse aid and ran service mode to clear 7-1 heater error.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near San Antonio, TX 78260
Jim G.
Job Details: 07/14/2021
Replaced the module. Issue reolved.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HW5
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/14/2021
"Model number was off by on number. Model Number: WMH53521HW5 Serial Number: TRX4313051. This unit is not showing up in entitlements, even without the updated model number. Our customer has a receipt. I have updated with picture 14 June 2021. Our customer was having problems with the unit heating food but not liquids. I heated 8 ounces of water at 1 minute and the temperature was 140 degrees F. Our customer wanted to demonstrate the problem they have been having with their milk and instant coffee recipe. She filled up a tall plastic thick cup with about 16 ounces of milk, then poured in a packet of instant coffee. She heated it at 1 minute 45 seconds. She told me that the drink will start bubbling over at 1 minute 10 seconds. It did not but did around 1 minute 35 seconds. I checked temperature at 123 degrees F. I called Robert, Senior Technician at Whirlpool to see if there were any current service pointers on this model. There are not that relate to our customers problem. He suggested that alterations are used to the cook ware. SR# 7731242712. I took the time to look through our customers Owners Manual to look for any care and use documentation to help her work around the product design. I found that this unit has a 6th Sense system, we went over how this works with moisture and energy star requirements. We also went over sensor cooking and how this relates to the need to cover the items for optimal performance. We determined that their previous units were 1200 watts and that this one was 1000 watts. I told her that I was sorry that I could not do anything to change the design. When signing she wanted to know what she was signing and I explained that she was signing that I was here. She told me that I did not do anything. She told me they would return the unit. I asked her what she wanted me to do then she told me to remember that she is the customer. I called Whirlpool Care Partners and spoke with Andrea to document. SR# 77311510171."
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5236BDS
Near Boerne, TX 78006
Colton B.
Job Details: 07/14/2021
Customer stated that unit isnt making noise today and that it is very intermittent. Told customer to call us back if issue comes back.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH03
Near San Antonio, TX 78232
Jim G.
Job Details: 07/14/2021
Varied loose screws on the door handle. ; ordrng 1 W11396033 (Light Switch)
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model n/a
Near Boerne, TX 78006
Colton B.
Job Details: 07/14/2021
"Issue is that unit is not making ice.Reservoir is enmity even though unit has been running. Confirmed 120v to valve, still no fill. Ordering new valve to resolve issue.Will call customer when parts come in. ; ordrng 1 12-2907-21 (Valve)"
We serviced a
ROPER RANGE
Model GLS3064RS02
Near Boerne, TX 78015
Colton B.
Job Details: 07/14/2021
Issue was back two igniters not lighting. Unit needs new igniters. Customer wants to go ahead and replace all 4 due to age and use. Ordering 4 surface igniters to resolve issue. Will call customer when parts come in. ; ordrng 4 WP8190892 (Igniter)s
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Cibolo, TX 78108
Chris S.
Job Details: 07/14/2021
Replaced door switch tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Schertz, TX 78154
Chris S.
Job Details: 07/14/2021
Customer stated that oven fan speed error code was coming up. Also had a faulty control board error code. Ordering control board and thermostat fuse just in case.; ordrng 1 WP4449751 (thrmst-fix) and 1 W11261167 (cntrl-elec)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/14/2021
Tested unit. Found drain hose kinked. Fixed hose. Unit draining. No further issues. Tested to complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78253
Justin
Job Details: 07/14/2021
Job shouldve been removed from the schedule. Looked over notes part is expedited will schedule when it is in. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/14/2021
Metal trim separating from glass. Need new door. ; ordrng 1 W11176456 (Door)
We serviced a
JENNAIR COOKTOP ELECTRIC
Model JES9800BAB
Near Boerne, TX 78006
Douglas H.
Job Details: 07/14/2021
"Last trip found faulty console, buttons not working. Replaced console to resolve the issue. Unit testing good now. No further issues at this point."
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS207SSS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/14/2021
"I contacted Rich, Senior Technician from Whirlpool and counseled with NR from ACT. We likely got a bad new control board. The control board will be replaced and the current one se"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near San Antonio, TX 78230
Sebastian
Job Details: 07/14/2021
That water regulating valve was failing replaced and went through the rest of the unit for a customer as they were not very confident about repairing the unit whether they should go through with it or not
We serviced a
FRGIDAIRE DRYER
Model FASE7073NA2
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/14/2021
Old element broken. Installed new heater. Thermostat are good. No issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78253
Justin
Job Details: 07/14/2021
"Found control board bad, replaced and tested to complete. Replaced light bulb."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near San Antonio, TX 78253
Justin
Job Details: 07/14/2021
Dispenser is working rinse aid is lower than it was last time. Will need to order control and heating element.; ordrng 1 W11367637 (Control board) and 1 W10518394 (Heating element)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 07/14/2021
"Last visit in home worked on dryer and customer mentioned the error f0e7 load detected during clean cycle, per previous conversations with techline stated to replace gearcase and control together. Replaced both to resolve the issue. Calibrated unit and unit testing good now. No further issues at this point."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Justin
Job Details: 07/14/2021
Replaced outer door panel.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/14/2021
Tested unit. F3e0 error code. Found oven sensor discontented from harness. Reconnected temp sensor to harness. No error codes. No further issues during testing. Job complete.
We serviced a
UNKNOWN VENT HOOD
Model WVW51UC0FS3
Near Converse, TX 78109
Chris S.
Job Details: 07/14/2021
Dropped off chimney at builders office.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near La Vernia, TX 78121
Chris S.
Job Details: 07/14/2021
Replaced door switch and icemaker. Everything working as designed. Yes to survey.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near La Vernia, TX 78121
Chris S.
Job Details: 07/14/2021
"Customer stated that lights burned out and door alarm kept going off. Found issue to be the door hing was not properly put back together springs werent on and hinge that control door lights werent even on properly. Ordering screws, bushings, and led modules. Srews out of stock.; ordrng 2 WP2266880 (bushing)s and 2 WP8533980 (screw)s and 3 W11462342 (Led module)s"
We serviced a
MAYTAG WASHER
Model MVWB835DC2
Near Adkins, TX 78101
Chris S.
Job Details: 07/14/2021
Customer stated that washer was not working right . Got a lid lock error code and faulty control board error code and faulty shifter error code. rqstng P&A on 1 W10915701 (rotor) and 1 W11112658 (cntrl-elec) and 1 W10861642 (latch)
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near San Antonio, TX 78223
Chris S.
Job Details: 07/14/2021
Customer stated that dryer was taking to long to dry clothes . Found hose to long. Fixed hose everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW7540FW0
Near Universal City, TX 78148
Zachary
Job Details: 07/14/2021
"Arrived at customer home. Checked washer, found door glass completely shattered. Called safety as requested, talked to Denzel SR# 7731165711. Denzel said to do normal testing and if washer passed, to fix door and washer is alright. Customer stated that they had not run unit for 2 days and exploded on a Monday evening when they were in a completely different room. Customer asked about whirlpool potentially getting unit hauled off and Denzel said they could arrange that if they call Safety and give reference number. I checked unit and could not find anything that could have caused issue. Diagnostics cycle all checked good no error codes. Drain pump screen was clear. Washer was working as designed aside from glass being broken."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Converse, TX 78109
Zachary
Job Details: 07/14/2021
Checked refrigerator found filter inlet tube sliced from rear bottom cover causing a leak if water is turned on. Ordering filter inlet tube to resolve issue.; ordrng 1 W11162040 (Inlet tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Converse, TX 78109
Zachary
Job Details: 07/14/2021
"Checked refrigerator found both in RC flashing dim with 4 lights showing, FC light only had 2 dim lights flashing. Ordering FC LED module to resolve issue and 1 RC LED module for contingency. ; ordrng 1 WPW10515057 (FC LED module) and 1 WPW10515058 (RC LED module)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78244
Zachary
Job Details: 07/14/2021
"Checked dryer. Noise was coming from top right of where drum rotates on front sided unit. Opened dryer up and pulled front panel off, found an errant screw from factory would be my guess, lodged in between drum bearing and cloth damper. Checked entire dryer to see if screw came from unit. Everything checked good. Tested dryer, found no other issues. Dryer is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bishop, TX 78343
Adam
Job Details: 07/14/2021
After disassembling and reassembling with all new components I went to get spin basket out of the box and top water ring came off in my hands I double checked with my boss and the schematic and it does not appear that these parts should separate. Return basket as damaged and re-order new basket to resolve issue. Have not scheduled return date pending part arrival; ordrng 1 W10554251 (spin basket)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77904
Michael
Job Details: 07/14/2021
"Lid lock doesnt work per customer. F5E3 lid lock unlock fault, F2E1 stuck key, F5E2 lid lock fault, the lid lock wasnt working properly. Cleared error codes and installed new latch, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Corpus Christi, TX 78414
Adam
Job Details: 07/14/2021
Customer complaint of freezer light not working and freezer door not sealing. Inspection of unit shows large amounts of frost growing along the top and left side of freezer compartment. Previous work history on this unit shows door and gasket have already been replaced as well as silicone adhesive around seal. After speaking with customer and giving her a couple of options Have decided to replace the seal and re-apply silicone adhesive to resolve issue. Unit is out of warranty ordrng 1 W10571967 (frz door gasket (gr)) and 1 8201711 (adhesive)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB00
Near Victoria, TX 77904
Michael
Job Details: 07/14/2021
"Installed the thermistor and control, plugged the appliance back in, the appliance is working normal"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC
Near Victoria, TX 77905
Michael
Job Details: 07/14/2021
"Leaking water per customer. I was having hrs time getting into diagnostics, unplugged the appliance for 60 seconds and plugged it back in to reboot. I was able to get into diagnostics F5E4 door not open error, F8E1 valve failure, F0E5 off balance load, F0E2 over suds issue, error codes, cleared error codes and ran a quick wash diagnostics test, it completed with no issues or error codes. The customer said it was pushing water out around the drain pump area, removed the filter and there was a blue piece of plastic and quarters obstructing the water from draining out properly, removed them and put filter back in place. Tested the inlet valves and filled the tub with water and drained the water, the inlet valve and drain pump are working normal, appliance is working normal"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Victoria, TX 77901
Michael
Job Details: 07/14/2021
"Not heating per customer. Turned the appliances on, no heat. Tested the thermostats and heat element, all show to be good, 120 VAC to the timer, ordered the motor, the customer will be leaving town, rescheduled for 07/23. ; ordrng 1 279827 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78411
Adam
Job Details: 07/14/2021
Inspection of unit shows freezer door will not shut issue I believe is based in slides/rails needing to be replaced. Have not set return date pending part arrivai; ordrng 1 W10397636 (slide) and 1 W10397635 (slide)
We serviced a
WHIRLPOOL RANGE
Model KOCE500EBS06
Near Corpus Christi, TX 78404
Adam
Job Details: 07/14/2021
Customer states she was standing in the kitchen heard a loud buzzing noise looked at the stove it turned off and they never turned back on even after resetting breaker. Unable to run diagnostics on units it is however receiving proper power. Will need to replace control board UI and thermal fuse to resolve issue. Im not set return date pending part arrival. Customer will be calling within a couple weeks for an ETA; rqstng P&A on 1 W10890563 (Ui) and 1 W11040195 (Control) and 1 W10577815 (Appliancemanager)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Corpus Christi, TX 78408
Adam
Job Details: 07/14/2021
Customer complaint of unit not washing. Inspection of unit shows error code for Tachometer. Further inspection of unit shows belt has come off of motor and cam assembly. Its obvious why belt came off is because customer has washer sitting on a pedestal with a very serious slant to the back which intern is causing belt to rub unnecessarily against drive motor. I did advise customer that this would have to be resolved either by relocating the unit or leveling it. Issue resolved