We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Corpus Christi, TX 78415
Adam
Job Details: 11/19/2021
Installed lock calibrated unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Corpus Christi, TX 78415
Adam
Job Details: 11/19/2021
Customer complaint of refrigerator door not sealing or making contact in the top right to left section. Inspection of unit shows that door seal is in fact dead and no longer support or soft. Also noticed issue with door slanting down and to the left which in turn is causing gap at top of refrigerator door to appear larger. Replace door and ordering washers to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model JES9800CAS00
Near Port Aransas, TX 78373
John L.
Job Details: 11/19/2021
Inspected unit, found issue with key pad not registering certain key. Will need to replace panel to resolve issue. When replacing panel accidentally broke stem on element switch. Will order replacement, and return to install.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Rockport, TX 78382
John L.
Job Details: 11/19/2021
Installed new icemaker, issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Corpus Christi, TX 78416
Adam
Job Details: 11/19/2021
Customer states they are having same problem as before were back of the freezer wall will cover in a thick layer of ice customer also has audio/video of freezer Fan making loud noise during operation. Will need to replace fan motor and fan blade and harness to resolve issue. Be on the lookout for a physical address change because this is a Rent-A-Center unit and customer is trying to return the product.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Victoria, TX 77905
Michael
Job Details: 11/19/2021
Installed new ice maker, no error codes, tested the harvest cycle and ice maker water fill test, the ice maker and appliance are working normal.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Victoria, TX 77901
Michael
Job Details: 11/19/2021
The customer said the appliance isnt heating. I checked voltage, Im not getting 240 VAC at the wall outlet and appliance, I reset the breaker, it didnt make a difference. Advised the customer he would need to get a qualified person to correct the problem and the appliance should start heating.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Victoria, TX 77904
Michael
Job Details: 11/19/2021
The appliance was making a noise when in use. I turned it on and heard the noise, it sounded like the rollers but there was not much airflow, possible bad blower wheel. Removed the front panel to get to the blower when, found the blower wheel was wobbly and not able to tighten, it is stripped, had to break it off, replaced it with one from TS. Put the appliance back together and turned it on, the appliance no longer making the noise and has good airflow, the appliance is working normal ; used 1 WP697772 (Blower Wheel) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHW00
Near Corpus Christi, TX 78411
John L.
Job Details: 11/19/2021
Inspected unit, unit has leak at rear of system on stainless to stainless tubing. The pressure fitting on this tubing has failed and the reason the unit has a leak. Removed fitting, and soldered components back together. The weld Is holding and leak is no longer an issue. Charged unit with Freon, pressures are holding and issue on this unit has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
Adam
Job Details: 11/19/2021
Customer complaint of oven not working but cooktop is functioning. Inspection of unit shows no error codes. Trying to turn on big function results in nothing no clicking no gas nothing. Same results when trying to ignite broiler. Replace spark module control board and regulator to resolve issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF770SAFZ1
Near Corpus Christi, TX 78414
Adam
Job Details: 11/19/2021
Customer complained of detergent pod not dissolving all the time is an intermittent issue. Inspection of unit shows no error codes. Running unit through calibration cycle results in Unit working correctly and all functions. Now this could be due to an intermittent issue like previously stated but at time of visit unit was working correctly. Issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Victoria, TX 77904
Michael
Job Details: 11/19/2021
The oven temperature is off and the cooktop hot light wont shut off per customer. I went into diagnostics, F6E1 error code, while I was in diagnostics the oven elements came on by themselves, got out of diagnostics and pulled the appliance out and removed the back panel. Tested the sensor, its good, replace the control per tech sheet, ordered the control and rescheduled the customer.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Converse, TX 78109
Zachary
Job Details: 11/18/2021
Checked range, issue is front 2 burners take some time to light and you have to toggle with it to get them to light. Pretty normal for gas burners. Ordering both burner heads and burner caps to help issue. Will call tech line if not much change is made. Seems like it is working as designed. Tested all other functions, no other issues present.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Schertz, TX 78108
Zachary
Job Details: 11/18/2021
Checked washer, concern is they hear metal sound real loud very intermittently. Only about 3 times they have heard it. Found error code F1E2- Motor Drive Module Over Voltage, F6E3- Communication Error: ACU Cannot Hear MCU, F0E7- Load Detected When Running Clean Washer Cycle. Checked underneath washer, found screw for gearcase on the ground and oil from gearcase around washer. Ordering gearcase, UI & rescheduling control. Will need to be scheduled when all parts are available.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Cibolo, TX 78108
Zachary
Job Details: 11/18/2021
Checked refrigerator, concern is items on top right of RC are freezing. This is normal for this style refrigerator. Replaced diffuser on off chance it may help. Checked all other functions of refrigerator and it is working as designed.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model n/a
Near San Antonio, TX 78256
Sebastian
Job Details: 11/18/2021
Top oven hi 382 low 335, middle point 358.5 indicating unit is hot by almost 10 degrees, with a swing of 47 degrees calibrated unit down 10 degrees. Bottom oven has A larger swing but it is on point technically only off about 3? adjusting would take the temp off by even more.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Spring Branch, TX 78070
Douglas H.
Job Details: 11/18/2021
Customer stated cubed ice selection producing too many shards of crushed ice and that UI touch panel unresponsive. Ordering ice bin assembly & UI assembly to resolve issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78250
Drew
Job Details: 11/18/2021
Upon inspection found the start device to not be clicking the compressor on. Ordering parts to resolve issue.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/18/2021
Call when pull up to house dogs. Our customer is experiencing warmer the. Expected temperatures. They are primarily using a remote ACU Rite thermometer that was reading 34 degrees F when I arrived. He has also been using a Enzo thermocouple to verify warmer temperatures. I took initial readings with my infrared that ranged between 5 to 24 degrees depending on the location. Our customer has not had a warning alarm come on for warm temperatures. I measured the upper part of the freezer with my thermocouple under some frozen vegetable that are soft and the coldest it got was 36 degrees F. I measured the bottom of the freezer with my thermocouple between some barely frozen bread and frozen meat. It was measuring 30 degrees F. Our customer is not blocking any vents and the unit is very lightly packed. In diagnostics I could not hear the defrost heater working. I removed the evaporator panel and found the evaporator frosted up. Not a normal frost pattern. I measured the resistance of the defrost heater and measured 35 ohms. This is within specifications. I called Whirlpool Tech Line and spoke with Travis because there were some technical writer problems on the wiring diagram and schematics. We concluded that the control board is out of specifications. Part ordered.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near Cibolo, TX 78108
Zachary
Job Details: 11/18/2021
Checked dryer, customer complaint is it takes too long to dry. Tested and heat was present. Tested all sensors in back of unit, all checked good. Lent screen had years of caked up grime. Cleaned to looking new. Took vent on dryer out and had a decent amount of build up, rinsed to new with hose. Vent hose looked clear. All functions on dryer working as designed. Recommended getting upright roof vent cleaned as next step if still taking too long to dry.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/18/2021
Dropped off shelfs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model IS25AGXRQ01
Near Converse, TX 78109
Chris S.
Job Details: 11/18/2021
Customer reported icemaker not making ice. After inspection found water pressure working when filter is taken out but water not dispensing when filter is in. Problem is faulty filter housing and possible icemaker itself. Ordering filter housing to replace first before anything else.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/18/2021
Tested unit. Icemaker stuck in harvest. Needs ice maker.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Converse, TX 78109
Chris S.
Job Details: 11/18/2021
Customer stated dishwasher was not working right. Found issue to be faulty motor and control board. When put in diagnostics lights were flickering and not working as they should. Ordered control. Will return when parts are available.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2021
Unit testing fine. Stand pipe clogged.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290RTB
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2021
Bad light bulb. Customer says theyll get it on their own.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Universal City, TX 78148
Zachary
Job Details: 11/18/2021
Checked washer, issue is leaking water. Found water stains coming from dispenser. Checked bellow and could not find any tears that would cause leak. Per Technical Service Pointer #: W11481731 Action Required: Mandatory Release Date: August, 2020- dispenser leaking during fabric softener phase of wash. Also, found error code F5E3- unlock failure. Ordering new dispenser assembly and lock to resolve issue. Part is OOS and will need to be scheduled when available. Rescheduling bellow since it has a small non functional tear on it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB00
Near San Antonio, TX 78249
Drew
Job Details: 11/18/2021
Upon arrival I found the ice maker arm in the freezer. Replaced and no further issues at this point
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2021
Replaced ice maker thermostat. Unit testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Selma, TX 78154
Zachary
Job Details: 11/18/2021
Replaced evaporator fan motor and diffuser. Tested and refrigerator is now working as designed. Evaporator had nice frost pattern.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC7HS00
Near Comfort, TX 78013
Colton B.
Job Details: 11/18/2021
Replaced 1 of 2 blower motors. Noise still persisting. Ordering second motor.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOSE500ESS05
Near Spring Branch, TX 78070
Douglas H.
Job Details: 11/18/2021
Customer stated dented/warped bottom vent assembly. Confirmed upon visual inspection. Cosmetic warranty expires within 30 days of purchase, but customer states he reported this to the distributor within this time frame. Customer supplied proof of this report (see attached image). Ordering bottom vent assembly to resolve the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/18/2021
Installed new door and valve. Needs filter housing.
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/18/2021
Tested unit. Noise during spin. Found drain hose knocking on back of unit. Secured hose. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/18/2021
Tested unit. No ice production. Ice maker not harvesting. Replaced ice maker. No further issues during testing. Job complete.
We serviced a
LG REFRIGERATOR
Model LFXC24726S/02
Near Bulverde, TX 78163
Douglas H.
Job Details: 11/18/2021
Customer stated water & ice buildup in refrigerator compartment. Inspection of unit displayed frost/ice patterns which pointed to ineffective gaskets. Ordering gaskets to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/18/2021
Guard plate was loose. Corrected issue. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78254
Sebastian
Job Details: 11/18/2021
Customers concern with the issue is that it does not feel deep enough did visual inspection of the unit confirm that there is no error codes re-calibrated unit and then tested with a small load on normal on deep fill visually inspected the load it appears to me that all the clothes were submerged pressure system appears to be working accurately at this moment gave customer instruction on how to load the clothes clothes going in loose heaps bundled up next to each other for a better wash affect. If customer has further issues with water level they are to snap pictures if possible
We serviced a
AMANA DISHWASHER
Model ADB1400AGS
Near San Antonio, TX 78231
Drew
Job Details: 11/18/2021
Upon arrival motor was not running replaced motor and drain pump not working now. Ordering drain pump.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near San Antonio, TX 78254
Sebastian
Job Details: 11/18/2021
Sr 7732274914 Visually inspected every single part of the unit all heaters are good no direct short wire harness is good ran all heaters while testing amperage at the main block a witness the breaker pop at 26 A was able to record a peek of 36 A as well breaker is definitely too weak confirmed with tech line at the breaker should not be popping at either 26 or 36 Amps. Customer has a 50 amp Square D normal breaker it just needs to be replaced by a certified electrician
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78232
Shawn W.
Job Details: 11/18/2021
Our customer is having problems with poor cleaning performance. I found that the shifter had become dislodged from the cam on the gear case. I replaced the shifter with the re-engineered part. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. I ran load size calibration and tested the agitate and spin in manual test mode. This unit is now fully functional.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/18/2021
Upon previous visit, 3 burners on stove were found to be dysfunctional. Replaced all elements on range. Unit tested good & has been returned to fully-operational status. No further issues at this time.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near Boerne, TX 78006
Scott
Job Details: 11/18/2021
Replaced baking element and tested with no further issues.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA-1SS
Near Comfort, TX 78013
Colton B.
Job Details: 11/18/2021
Drain pump suspected to be issue. Constantly runs, no water in drain line. Customer believes to be in warranty. Will reach out with purchase date.
We serviced a
KITCHEN AID COMPACTOR
Model KTTS505ESS0
Near Fair Oaks Ranch, TX 78015
Scott
Job Details: 11/18/2021
Sr#7732277051. Customer complaint was not compacting. Tested and found compactor is working as designed. Compactor however was not installed correctly. It is not mounted to anything on top or sides and is free moving and that is customers main issue. Called tech line and spoke to TJ to have documented that compactor is working as it should and that customer would have to contact installers which customer said was through Best Buy
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Castroville, TX 78009
Jesus C.
Job Details: 11/18/2021
Door link worn and cut. Installed new link kit. Link kit still under 1 year warranty.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KHMS2056SSS2
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/18/2021
Customer stated that operation of unit created a burning smell & he subsequently turned off unit. Inspection revealed turntable driver had melted on bottom side. Ordering new turntable driver to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model MED6500FW2
Near Comfort, TX 78013
Colton B.
Job Details: 11/18/2021
Dryer door sensor failed. Replaced sensor. Unit test ok.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW2430DS01
Near San Antonio, TX 78257
Scott
Job Details: 11/18/2021
Customer complaint was control panel not working and had F2E1 error code. Tested and found bad control panel. Replaced control panel and tested with no further issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78230
Drew
Job Details: 11/18/2021
Upon arrival called tech line spoke with Jr and received sr#7732274212. Found a high amp draw when heater was cycling. Ordering heater and ordering control. Customer has oven repair scheduled for dec 3rd if possible would like both repairs on same day (pending parts).
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Castroville, TX 78009
Jesus C.
Job Details: 11/18/2021
Unit having ice maker defrost issues. Gave customer number for Samsung support. Issue is covered under warranty. Gave customer Samsung number. 8667978727.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX305ESS1
Near San Antonio, TX 78232
Shawn W.
Job Details: 11/18/2021
I ran the unit and it did not stop and the basin started overflowing with no initiation of the recirculation pump. The water level sensor is out of specifications. On the service diagnostics test the water level sensor worked. The recirculation pump worked as well. All loads passed. Oddly enough the recirculation pump and water level sensor worked on the second go around. The drain pump is intermittently not working causing water to back up melting the ice. I validated with DH. This unit will need a new auxiliary drain pump. I removed the unit from the cabinet, re,over the back panel and replaced the auxiliary drain pump. I removed the front bottom panel and dusted and cleaned of the coils and grille as best as possible without damage to the unit. I reassembled and reinstalled. I tested the operations of all components. This unit is now fully functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78260
Jim G.
Job Details: 11/18/2021
Replaced all parts save for the gearcase. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78232
Jim G.
Job Details: 11/18/2021
Replaced tub and all parts sent save for the float switch. Issue is resolved.
We serviced a
JENNAIR RANGE
Model JED8230ADS16
Near San Antonio, TX 78216
Jim G.
Job Details: 11/18/2021
Delivered parts.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78229
Drew
Job Details: 11/18/2021
Upon arrival customer stated the unit was not having as much motion as she thought and the clothes werent clean. Upon inspection found a bad style actuator. Replaced with new and unit is functioning properly. No further issues at this point
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78254
Sebastian
Job Details: 11/18/2021
Customer is having repeated issues with the control losing the ability to make selections losing sound on occasion the oven gets stuck on when theyre not able to cancel out anything they are having to reset on a weekly basis not monthly customer in general he shouldnt have to do this many resets to begin with ordering main control. Returning with Consol and going to add noise frequency suppressor to main control at 120 V control feed.
We serviced a
WHIRLPOOL DRYER
Model MED5500FC0
Near San Antonio, TX 78231
Shawn W.
Job Details: 11/18/2021
Our customer has been having problems with the unit stopping and not drying. The heating circuit is working and they attempted a no definitive way of cleaning out the homes dryer venting with the vacuum technique. I entered diagnostics and received error code F4E3 Restricted Air Flow and F4E4 L2 Line Voltage Error and User Interface (UI) F2E1 Problem (stuck button). I ran service load test and checked the moisture sensors. They are fine. This unit is good operating condition and just need the homes venting system cleaned out professionally.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/18/2021
Tested unit. Drum is warped. Will need new drum.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Selma, TX 78154
Shawn W.
Job Details: 11/18/2021
Our customer was having a screeching sound. They had a video and I could hear it slip and then the s here had. This unit needs a new belt. Whirlpool had some belts in the field at market that they had fail some tension testing. I was able to replicate the problem in manual test mode for low and medium spin. I replaced the belt and verified repair in manual test mode with low medium and high speed. Agitate is working as designed as well. Unit is now functioning as designed. Used belt from truck stock.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78254
Sebastian
Job Details: 11/18/2021
Replace the dispenser customer to put different brand of rinse aid and try unit. Can confirm that the heater is working customer mentioned that the dish is only dry when using the heated dry option I explain that it unit is not designed to dry unless you use the heat dry option.
We serviced a
CROSLEY WASHER
Model CAW38125HW1
Near Elmendorf, TX 78112
Chris S.
Job Details: 11/18/2021
Customer reported loud noise coming from washer. After testing unit found washer to be louder than usual on spin cycle. Was gonna take apart tub to check for anything was that was stuck in between tub but customer said he wanted the gear case replaced. Ordered gear case, suspension, and splutch kit. Will return when parts are available.
We serviced a
JENNAIR COOKTOP GAS
Model JGCP548HL00
Near Boerne, TX 78006
Colton B.
Job Details: 11/18/2021
Three of six burners die and reignite continually resulting in a popping noise. Called techline. Techline suggested replace manifold. Same conclusion came to after troubleshooting.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78248
Douglas H.
Job Details: 11/18/2021
Previous visit resulted in audible confirmation of a faulty compressor. Removed compressor & orion board and replaced each with new parts. Vacuumed system down to test pressures & all connections tested soundly. Recharged with refrigerant & returned to operation. Unit tested good. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model XFG374LVB1
Near San Antonio, TX 78218
Jim G.
Job Details: 11/18/2021
I could not verify an issue but customer describes issue that points to a malfunctioning control board.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
Michael
Job Details: 11/18/2021
The customer said its not heating again. Voltage is good at the wall outlet and appliance, removed the back panel and tested the thermostats , the high limit thermostat is bad, installed new thermostat. Plugged the appliance in and turned it on, the appliance is heating and working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Taft, TX 78390
Michael
Job Details: 11/18/2021
The customer said it agitates, but does not advance and complete the wash cycle. F8E1 no fill/long fill, F5E2 lid lock fault, F5E3 lid unlock fault error codes, cleared error codes and tested the inlet valve and lid lock manually, the inlet valve is working normal it lid lock has failed, needs to be replaced. Installed new latch from TS, calibrated and performed a diagnostics test, completed with no issues or error codes, the is working normal.
We serviced a
WHIRLPOOL DRYER
Model WED94HEAWO
Near Falfurrias, TX 78355
Adam
Job Details: 11/18/2021
Installed components tested unit issue resolved
We serviced a
WHIRLPOOL DISPOSAL
Model WG1202XH
Near Corpus Christi, TX 78414
John L.
Job Details: 11/18/2021
Installed replacement, issue has been resolved.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Kingsville, TX 78363
Adam
Job Details: 11/18/2021
After installing harness and plug applying unit to oven results and no function. Taking voltage reading from both harness and wall results in in proper voltage coming to the unit. Advise customer to contact professional electrician to resolve issue
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 11/16/2021
Last trip found faulty fill tube heater. Replaced fill tube and dual valve to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/16/2021
Replaced faulty motor sump assembly. Issue is resolved.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near Boerne, TX 78006
Colton B.
Job Details: 11/16/2021
Could not remove oven due to stripped screw. Follow up Monday. ; schdld next appmnt for 11/22 MON !
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/16/2021
Installed door switch. Tested unit. Issue occurred during testing. Unit paused then started back up with start button. Tested unit. Could not duplicate again. Could not contact tech line. Phones are down. Will replace UI and control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/16/2021
Tested unit. Found wiring damaged at terminal block. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/16/2021
Complaint is unit will intermittently stop producing ice. Issue happens about once a week. Tested ice maker. Good harvest. Good water fill. Good temps in freezer. All fans are working. Called tech line. Tech line phones are down. Will need to reschedule to call at another time. ; schdld next appmnt for 11/17 WED !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/16/2021
Installed new thermistor. No further issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/16/2021
Customer stated 5 days after last visit. Unit started loosing cooling. Bottom portion of freezer was still cold. Other half of freezer was thawed. Tested unit on arrival. Good temps in both sections. Full frost pattern on evap. All fans work. All thermistors pass. Heater is good. Called tech line. Cannot duplicate issue. Cant recommend any repairs unless we are present during the time unit Is having issues. Unit is working properly at this time. Sr 7732255032
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near San Antonio, TX 78254
Sebastian
Job Details: 11/16/2021
Found that there was scale buildup in the water dispenser outlet causing water to gather around the collar and buildup, then drip down this was definitely obvious when the customer pointed out that when they shut The door a few drips of water with them fall down after cleaning up the scale and putting feet down on the refrigerator found that I could not replicate the water dripping afterwards explain to customer that if any other trips occur after I do this cleaning then we may have to order a couple of street 90s be a tech line to address the dripping issue at the moment it appears the problem has been resolved also found that Wire sleeve to the bottom hinge appear to be damaged made repair on the front spot to ensure that there is no future damage to the door hinge wiring
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 11/16/2021
Last trip found faulty rails and gasket causing rails in freezer to ice up, upon arrival customer stated freezer snowed which confirmed diagnosis. Replaced gasket and both rail brackets to resolve issues. Also used RTV to freezer liner to cavity. Advised of 24 hr set time. No further issues at this point.
We serviced a
LG REFRIGERATOR
Model LMXS30776S/02
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/16/2021
Customer stated ice production was intermittent & that the unit was making a very loud noise. Hooked up gauges to test ports on sealed system & inspected connections with blacklight. Inspection revealed possible leak at condenser line out of compressor. Possible internal leak above compressor, heard a slight on the inside of the liner when doing a pressure equalizer. Re-soldered this joint & vacuumed system down. Pressured held good both before & after refrigerant recharge. Unit tested good. Customer to monitor. Advised customer if this issue continues then it is an internal leak and nothing can be done in field to resolve an internal leak.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78209
Chris S.
Job Details: 11/16/2021
Customer stated she couldnt open the dishwasher door all the way to get dishes out then it should be in insulation was bunched up by a door hinge and not letting door go all the way down fix the door working now waiting on the parts to come in.; O-emld tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF30KMEDBSRA/AA
Near San Antonio, TX 78209
Chris S.
Job Details: 11/16/2021
Customer stated the ice wont come out of the Spencer found it should be ice was stuck together causing Ive been not able to turn fixed issue tested unit ice coming out of dispenser everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cibolo, TX 78108
Zachary
Job Details: 11/16/2021
Replaced grille, which was a safety hazard for the kids if they do not have shoes on. Sharp edges. Refrigerator is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78253
Sebastian
Job Details: 11/16/2021
Tried my best to attempt to adjust unit you can definitely tell that the front is not flush or even from the angle the pictures are tanking you cannot tell this but it is obvious because the bottom sliders usually stop the drawer from being able to be pushed up when fully closed right now it is only catching the left side bottom ordering sliding drawer along with the other hardware to try to address this issue as bending the metal and making adjustments did not work for me.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Cibolo, TX 78108
Zachary
Job Details: 11/16/2021
Checked dishwasher, issue is dishes not drying. Found error code F5E1- door switch stuck open. Removed door and found switch stuck open. Engaged switch, and finished testing. Got F6E2- fill valve electrical problem. Checked fill valve. Had good connection. Replaced switch and control. Calibrated and tested again. No other issues or error codes. Dishwasher is now working as designed.; used 1 WPW10653840 (Door switch) from stock
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES0
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/16/2021
Installed new clip. No further issues. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Schertz, TX 78154
Zachary
Job Details: 11/16/2021
Checked dryer, customer is experiencing a noise issue. Showed a video and seemed like cracked blower wheel. Opened up and wheel checked good. Went ahead and replaced drive assembly to eliminate. Put back together and tested. Found noise coming from vent area. Fixed that and then knocking noise started. Looked at drum during cycle and it may be slightly oblong causing knocking noise on front left wheel. Ordering drum to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78253
Sebastian
Job Details: 11/16/2021
Customer complaint is that apparently they have to move their pans around chasing heat however whenever I run the burners they all seem to be working as a sure they come to boiling water pretty fast they light up glowing red and it does get hot unit appears to be working as it should calling tech line. Sr 7732255868 Tech line expressed to me that since 2019 Theyve been updated for safety measures calls appear to be working just fine according to tagline father power fan also the element has already been changed out the floor unit still operating as it should customer to call in a whirlpool due to the nature of the issue customer was not informed that the unit would cycle this way when unit waspurchased
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 11/16/2021
Installed new tub and gearcase. No leaks during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/16/2021
Replaced the faulty harness. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bulverde, TX 78163
Jim G.
Job Details: 11/16/2021
Replaced faulty filter. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MHW5100DC0
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
Customer complained of black mold near door gasket. Replaced gasket. Unit testing ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
When the washer gets plugged in it sparks. Outlet tested good. Followed Service pointer and ribbon cable plugged in correctly. Ordering new UI Panel. Will call customer when parts arrive.
We serviced a
JENNAIR ICE MAKER
Model n/a
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/16/2021
Previous visit found bad water recirculating pump. Installed new recirculating pump to resolve the issue. Unit tested good. No further issues at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/16/2021
Customer stated that unit was over-temping and doors were uneven. Previous visit discovered inefficient or seized compressor. Installed new compressor, installed new right door gasket, leveled unit, & ensured unit was plumb and square within its enclosure. Unit tested good. Advised customer of 24-48 hour cool-down period. No further issues at this time.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302EBS00
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
Leveled doors to fix mullion closing issue.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUDX30SESS2
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
Replaced bin thermistor to resolve too much ice issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSN608ESS00
Near San Antonio, TX 78230
Douglas H.
Job Details: 11/16/2021
Customer stated temp fluctuations in unit. Found compressor blistering hot all tests testing good. Contacting techline per notes, spoke with Leo. Explained the situation and stated needed to check pressures. Something going on with SS. 7732252168 Ordering compressor to resolve issue.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model WOD77EC0HS01
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
Lower oven would not work. Checked and found bad thermostat. Replaced thermostat unit testing ok