Near Hardy, VA 24101
Uriah B.
Job Details: 01/28/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Replaced capacitor, magnetron, transformer, diode. Adjusted switch. All checks ok."
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/28/2020
WASHER WHIRLPOOL MVWB835DW0 Cx did not want to pay service charge.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/28/2020
MICROWAVE WHIRLPOOL WMH31017FB0 "Replaced contr board, holder and bulb. All checks ok."
Near Little Rock, AR 72223
Doug M.
Job Details: 01/28/2020
DISHWASHER KITCHENAID KUDC10FXSS4 "Inspected unit for not starting,verified 120v to unit,120v to main control,found fuse on control board to be shorted,diagnosed to need fuse; ordrng 1 W10402110 (fuse)"
Near Pulaski, VA 24301
Uriah B.
Job Details: 01/28/2020
M/W OTR WHIRLPOOL WMH31017HZ0 Replaced the interlock switches per service pointer. Ran test. All checks ok.
Near Little Rock, AR 72204
Ezequiel V.
Job Details: 01/28/2020
N/A N/A WED5300SQ0 Checked dryer found unit not starting checked for voltage found pst not receiving proper voltage ordering new switch and thermal cut off and fuse just in case.; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 WP3977456 (switch-pts)
Near Little Rock, AR 72209
Ezequiel V.
Job Details: 01/28/2020
DRYER MAYTAG MEDC465HW0 Checked dryer found heating element broken. Replaced element with truck stock ran dryer no issues heating. Dryer working as designed. Job complete.; used 1 279838 (ELEMENT) from stock
Near North Little Rock, AR 72114
Ezequiel V.
Job Details: 01/28/2020
WASHER WHIRLPOOL WET4027HW0 "Checked washer found lid lock fault F5E2, checked for voltage good voltage. Ordering control board to resolve issue. Ordering lid lock assembly in case needed.; ordrng 1 W11028055 (latch) and 1 W11104057 (cntrl-elec)"
Near Little Rock, AR 72209
Ezequiel V.
Job Details: 01/28/2020
DRYER CROSLEY VED6505GW0 "Arrived at customer home, customer stated they no longer need service. Due to dryer is now working. Job complete."
Near Sherwood, AR 72120
Ezequiel V.
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Checked refrigerator Found water dispenser intermittent and refrigerator section light flickering. Checked for voltage good voltage to valves. Ordering control board and Light module.; ordrng 1 W11043763 (cntrl-elec) and 1 W11333374 (MODULE LIGHT LED)
Near North Little Rock, AR 72117
Ezequiel V.
Job Details: 01/28/2020
WASHER AMANA NTW4516FW2 "Checked washer found washer continuously trying to drain, checked drain hose found no air pocket for hose not allowing it to drain properly. Adjusted drain pipe ran diagnostics automatic test checks good no error codes found during testing or operation. Job complete."
Near Bryant, AR 72022
Doug M.
Job Details: 01/28/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Replaced listed parts due to short, tested unit operation checks ok"
Near Benton, AR 72019
Doug M.
Job Details: 01/28/2020
DRYER WHIRLPOOL MEDB835DC4 "Inspected dryer for noise, found noise coming from blower wheel housing , adjusted blower wheel housing , tested unit operation checks ok"
Near Benton, AR 72015
Doug M.
Job Details: 01/28/2020
WASHER WHIRLPOOL WTW7500GW0 "Replaced clutch and gear case due to grinding noise, tested unit operation checks ok"
Near Maumelle, AR 72113
Ezequiel V.
Job Details: 01/28/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Checked dishwasher found drain hose backed up removed debris. Ran drain cycle no issues. Dishwasher drained properly no error codes found during testing or operation. Job complete.
Near Corpus Christi, TX 78414
Adam
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW8500DC5 Inspection of unit shows no error codes. Manual and automatic testing of unit again shows no abnormal noise during wash or spin cycle. Customer does have video however of unit making a strange noise in Spain. Replace gear case and wash plate to resolve issue.; ordrng 1 W10625252 (screw) and 1 W10834890 (washplate)
Near Rockport, TX 78382
John L.
Job Details: 01/27/2020
WASHER WHIRLPOOL WFC7500VW2 "Installed board, board installed was defective. Removed new board and placed old board as it partially works. Order replacement board to resolve; ordrng 1 WPW10192966 (cntrl-elec)"
Near Rockport, TX 78382
John L.
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV "Installed components, tested after installation. Door still binding and will not close. Called Techline spoke with Rick of issues with unit. Determined that it is possible that paddles are keeping door from shutting or interior of door is affecting door to shut properly. Did not find issue with switch, only option to resolve issue would be to replace door.; rqstng P&A on 1 W11038917 (dor-fip)"
Near Victoria, TX 77904
Michael
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "The glas was shattered on one of the shelves, ordered part and rescheduled customer ; ordrng 1 W11107912 (shelf-glas)"
Near Kingsville, TX 78363
Adam
Job Details: 01/27/2020
REFRIGERATOR MAYTAG MSS26C6MFZ00 Inspection of unit shows back of freezer compartment frosting over again. Replace harness and control to resolve issue.; ordrng 1 W10242409 (harns-wire) and 1 W10759661 (cntrl-elec) and 3 WP505587 (sealer)s
Near Elliston, VA 24087
Chris S.
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The ice in the bin looks like it may have warm air migrating into it causing the ice to melt. ; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10549589 (door-ice)
Near Roanoke, VA 24018
Chris S.
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW4816FW2 The water valve is very slow. There is an error code for the lid latch. ; ordrng 1 W11210459 (valve) and 1 W11307244 (latch)
Near Corpus Christi, TX 78418
Adam
Job Details: 01/27/2020
WASHER WHIRLPOOL WFW5620HW0 Install components ran verification cycle issue resolved
Near Port Aransas, TX 78373
Adam
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 Call customer while in route customer states that issue has already been resolved.
Near Salem, VA 24153
Chris S.
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 The water dispenser is very slow or not working at all and also continued dispensing water when it wasn’t supposed to. ; ordrng 1 W10353847 (pad) and 1 W11265135 (panel-ui)
Near Victoria, TX 77904
Michael
Job Details: 01/27/2020
WASHER WHIRLPOOL WFW6620HC0 "The appliance was in the garage and not tied in, no way of moving it, loaner is in place. I took back panel off, no obvious leaks, all hoses are in place, drain filter clear. While at location, the customer called Lowe’s, they will be replacing it."
Near Corpus Christi, TX 78413
Adam
Job Details: 01/27/2020
WASHER MAYTAG MVWB765FW3 Unit shows error code for stuck button. Testing of interphase shows all buttons responsive no issue. Customer makes complaint of clicking or clacking noise during cycles manual and automatic testing of unit does not result in strange or abnormal noises during wash cycle. Even went so far as to wait through a wash cycle to try and duplicate customers noise. Customer states himself yeah there’s no noise everything sounds good. Issue resolved.
Near Portland, TX 78374
John L.
Job Details: 01/27/2020
OVEN KITCHEN AID KOSE507ESS03 "Installed components, tested unit after installation. Unit is heating as should. Issue resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 01/27/2020
WASHER MAYTAG MVWB835DC4 Install component tested unit issue resolved
Near Aransas Pass, TX 78336
John L.
Job Details: 01/27/2020
RANGE WHIRLPOOL WFG505M0BS3 "Installed all doors components, tested after installation. Issue resolved."
Near Taft, TX 78390
John L.
Job Details: 01/27/2020
WASHER MAYTAG MVWB835DW5 "Installed part, issue has been resolved."
Near Sinton, TX 78387
John L.
Job Details: 01/27/2020
WASHER MAYTAG MVWC565FW1 "Inspected unit, found that drain pump was bound up by small object. Was able to get pump to drain once object was removed. Issue resolve"
Near Corpus Christi, TX 78405
Adam
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW4800XQ2 Install components tested unit to best of my abilities. Hot and cold hoses from home to machine are in very bad condition. Recommended to customer and strongest terms possible to replace hoses before running washing machine. Issue resolved
Near Corpus Christi, TX 78410
Adam
Job Details: 01/27/2020
DRYER MAYTAG MEDB835DC4 Install components tested unit issue resolved
Near Victoria, TX 77904
Michael
Job Details: 01/27/2020
DRYER MAYTAG MEDC465HW0 "Installed parts ordered, plugged the appliance in, it’s heating and working normal"
Near Goliad, TX 77963
Michael
Job Details: 01/27/2020
RANGE WHIRLPOOL WFE770H0FZ2 "Installed part ordered, the appliance is working normal"
Near Christiansburg, VA 24073
Chris S.
Job Details: 01/27/2020
A-DOTT WHIRLPOOL WED9200SQ The fuse was open. I replaced the fuse and checked operation. All operations check ok. ; used 1 WP3392519 (THERMAL FUSE) from stock
Near Roanoke, VA 24015
Chris S.
Job Details: 01/27/2020
BELLA KITCHENAID KRFC704FBS02 I installed the utility bin and checked operation. All operations check ok.
Near Roanoke, VA 24015
Chris S.
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 I installed the ice bin and checked operation. The first attempt at crushing was unsuccessful. I try multiple times again and it worked every time. Customer will observe. If issue returns we should replace the auger motor.
Near Cave Spring, VA 24018
Chris S.
Job Details: 01/27/2020
BELLA JENN-AIR JFFCC72EFP02 I replaced the icemaker and checked operation. All operations check ok.
Near Hollins, VA 24019
Chris S.
Job Details: 01/27/2020
KITCHEN WHIRLPOOL WRF757SDHZ00 I Installed the led module and checked operation. All operations check ok.
Near Roanoke, VA 24012
Chris S.
Job Details: 01/27/2020
RANGE WHIRLPOOL WFE770H0FZ2 I installed the burner and switch. All operations check ok.
Near Roanoke, VA 24019
Chris S.
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW8540BW1 I installed the bearing kit and checked operation. All operations check ok.
Near Salem, VA 24153
Chris S.
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 I installed the control and module. All operations check ok.
Near Christiansburg, VA 24073
Chris S.
Job Details: 01/27/2020
DRYER WHIRLPOOL WED7500GC0 I adjusted the door catch and checked operation. All operations check ok. Customer will observe. If issue persists we will order the catch and strike.
Near Little Rock, AR 72210
Doug M.
Job Details: 01/27/2020
DRYER MAYTAG MEDC465HW0 "Installed new temperature switch, tested unit operation checks ok"
Near Alexander, AR 72002
Doug M.
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replaced harness and door switches, replaced deli tray control and module due to shorting issues checked operation unit checks ok"
Near Hot Springs, AR 71913
Doug M.
Job Details: 01/27/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Inspected unit for leak , replaced gasket due to leak around door , tested unit operation checks ok"
Near Mountain Pine, AR 71956
Doug M.
Job Details: 01/27/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Inspected unit found f7e1 error code , reset control to turn on heater , heater did not come on replaced electronic control ,element and dispenser due to drying issues, tested unit operation checks ok"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/24/2020
DRYER KENMORE 796.8107231 Unit not spinning. Found motor burned out motor. Quoted 483.55 for P&L customer wants to proceed with repair. Ordering motor to resolve the issue. Collected Sc. ; ordrng 1 4681EL1008G (MOTOR)
Near , TX 78624
Douglas H.
Job Details: 01/24/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Unit making vibration noise. Found cause to convection fan in lower oven causing issue. Ordering convection fan to resolve the issue. ; ordrng 1 W10860984 (motor-fan)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 I called client 30 minutes prior and informed him I would be there at 8:00 am. He informed me that he would not be there until 8:10 am. He was not there at 8:10 am. Client finally arrived at 8:16 am. I found that the new panel was defective in three areas. Two long scratches on top left and top right. There was also I significant dent in the same area of the original panel. (Pictures included). Client was very understanding.; ordrng 1 W11049227 (panel)
Near San Antonio, TX 78230
Ivan B.
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 On my initial visit only the freezer was not cooling now both sections are not cooling at all and compressor is not pumping. Requested sealed system tech and ordered compressor kit. Parts covered by extended warranty.r.; ordrng 1 876765 (TUBE KIT) and 1 W10309988 (COMPRESSOR KIT)
Near San Antonio, TX 78258
L
Job Details: 01/24/2020
WASHER MAYTAG MHW5630HC0 Issue is water leaking on to floor ran diagnostics and found bad assembly dispenser. Letting water drip. Ordering new part W10918521; ordrng 1 W10918521 (drawer)
Near San Antonio, TX 78255
Colton B.
Job Details: 01/24/2020
WASHER MAYTAG MVWB765FW "Issue is a knocking noise. Tried a new agitator, issue still persisted. Called DH who recommended a gear case. Ordering one to resolve issue.; ordrng 1 W10734521 (slider) and 1 W11393685 (GEARCASE )"
Near Lakehills, TX 78063
Justin
Job Details: 01/24/2020
REFRIGERATOR LG LFX25974SB05 "Fridge and freezer both running to hot, compressor is running and doesn’t feel warm to the touch. Compressor is not available for sale through sears part direct. Will need a sealed system tech to check for a leak or restriction. Need drier out of truck stock on return visit.; used 1 WPW10143759 (DRIER-HV) from stock"
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/24/2020
ICEMAKER (STANDA WHIRLPOOL GI15PDXZS Determined issue stems from faulty reservoir recirculation pump. Ordered part and sched appt. collected serv fee. ; ordrng 1 W11325175 (RESERVOIR RECIR PUMP)
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/24/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS03 Found wiring to main fuse was damaged. Repaired wiring. Unit powers on. Microwave working and heating. Oven is heating good. No issues during testing. Unit is working properly. Collected service fee and labor. Job complete.
Near San Antonio, TX 78260
Ivan B.
Job Details: 01/24/2020
WASHER MAYTAG MHW5630HC0 Checked washer. UI disconnecting intermittently. Ordered replacement. ; ordrng 1 W11325569 (CONSOLE ASSEMBLY)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Unit leaking inside the door. Calling techline per notes. Spoke with Kurt. He stated to use perma gum around ice chute panel to dispenser cavity. Also advised to pull ice maker down to ensure that there isn’t any water in ice maker compartment. Sr 7726424919Installed perma gum around ice chute panel as per techline. Also pulled ice maker down to check for excess water in ice maker compartment, didn’t find any excess water. No further issues at this point. Customer is going to take pictures if issue persists."
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Verified fan was functional but the compressor is not kicking on for more than maybe 1.5 seconds . I contacted techline and spoke to TJ# 7726972081. We were able to verify on the phone a bad compressor is at fault. ; ordrng 1 876765 (mtg kit) and 1 W10309988 (compressor)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 01/24/2020
ICEMAKER (STANDA KITCHENAID KUID508ESS0 "Last tech found faulty compressor per techline. Rediagnosed unit to find issue to be clogged water filter. Not a SS issue. Customer explained that when unit was functioning properly the ice bin would over flow with ice. Explained that would be caused by a bad bin thermistor, also explained that I have one with me today. Customer wanted that replaced. Only charged customer for parts cost, no labor to install part. Installed thermistor to resolve that issue. Unit performing as designed now. No further issues at this point."
Near Boerne, TX 78006
Douglas H.
Job Details: 01/24/2020
WASHER MAYTAG MAV6300AWW Per Sb web unit purchased 1/15/2007. Unit making squealing noise. Found cause to be failing transmission. Quoted 752.62 for P&L. Customer did not want to proceed with repair due to cost of repair and part no longer under warranty. Collected Sc.
Near San Antonio, TX 78239
S. L.
Job Details: 01/24/2020
DRYER MAYTAG MED5630HC0 "This stackable need ladder for repair. Found the blower wheel vibrating causing noise. Removed front needs new blower and motor, will replace idler pulley as well since idler is showing signs of wear. Rescheduling 1/30.; ordrng 1 4392067 (dryer repair kit) and 1 W11086656 (motor-drve) and 1 WP697772 (wheel)"
Near San Antonio, TX 78260
Ivan B.
Job Details: 01/24/2020
DISHWASHER KITCHENAID KDTE334GPS0 Swapped door panel. Door handle screws were stripped and broke. Ordered replacement ; ordrng 2 W10195726 (STUD MOUNTING)s and 2 W10316572 (SCREW )s
Near San Antonio, TX 78245
Richard G.
Job Details: 01/24/2020
DRYER MAYTAG MED3500FW0 "Replaced control, thermal cutoff, thermal fuse, heating element, and thermostat. Tested to complete. Unit is good to go."
Near San Antonio, TX 78249
Christian G.
Job Details: 01/24/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: lower oven would not turn off. Replaced lower control. Unit test good. Informed customer of survey.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/24/2020
RANGE WHIRLPOOL WFE525S0HS1 Customer complaint is that the door will not close. Verified right hinge is broken and left hinge is bent. Ordering both.; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near San Antonio, TX 78249
Colton B.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue was a light out in freezer. Replaced light, unit tested good."
Near Bandera, TX 78003
Justin
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Cassie from techline is assisting, going to order adapter kit. ; ordrng 1 W10612142 (adapter)"
Near San Antonio, TX 78232
L
Job Details: 01/24/2020
DISHWASHER JENN-AIR JDTSS246GS0 Issue is top rack falling off due to bad tracks. Replace tracks. no other issues job complete.
Near Bandera, TX 78003
Justin
Job Details: 01/24/2020
WASHER MAYTAG MVWB765FC3 "F7E9 stored in system, clear out fault and ran calibration and diagnostics on unit. Customer said noise sounds like metal hitting metal. When running diagnostics I could hear what seemed to be the clutch clicking in and out will it was trying to spin. Ordering gearcase, clutch and stator for unit. ; ordrng 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11393685 (GEARCASE)"
Near San Antonio, TX 78248
L
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Issue is frosted building up. Found door been obstruct. Fixed issue. Told costumer to keep an eye when closing freezer door. Job complete
Near San Antonio, TX 78258
Devon F.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Called tech line spoke with Tj 7726970624 suggested replacing door ordering new door to resolve issue ; ordrng 1 LW11037733 (dor-fip)
Near San Antonio, TX 78255
Colton B.
Job Details: 01/24/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue was a bad oven UI panel. Replaced UI panel to resolve issue. Unit tested good.
Near San Antonio, TX 78256
Colton B.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Issue was a bad motor & sump assembly. Replaced motor and sump to resolve issue. Unit tested good. Verified no leaks.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated that the unit isn’t entering cycles. Diagnostics revealed error codes F2E1 F4E3 F7E1 F5E1. Ordering a pump and control to resolve issue. ; ordrng 1 W11087376 (pump&motor) and 1 W11305296 (cntrl-elec)
Near Kerrville, TX 78028
Tommy B.
Job Details: 01/24/2020
WASHER MAYTAG MVWC415EW0 The customer stated that the unit doesn’t spin in bulky items setting. Diagnostics revealed error code F7E6. Found issue to be a bad control board. Quoted parts and labor to the customer and she decided not to proceed with repairs today. As the issue is intermittent and only occurs during one cycle selection.
Near Universal City, TX 78148
S. L.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Found bad rack adjuster ordering adjuster shows in Dallas rescheduling for 1/27; ordrng 1 W10712395 (adjuster)
Near San Antonio, TX 78250
Richard G.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint is that the refrigerator is making noise following dispensing water. Noise also happened following the icemaker calling for water. While investigating the issue, the customer ran the water in the sink and after shutting off the water, the refrigerator made the noise again. I believe the noise is from something in the plumbing and not having to do with the refrigerator. I tightened the door handle and relayed the information to the customer. Unit is good to go."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/24/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Customer stated the issue is the unit is only cooking one side of the oven in the lower section. Ordering bake element to resolve issue.; ordrng 1 WPW10546517 (elmnt-bake)
Near San Antonio, TX 78245
Richard G.
Job Details: 01/24/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Customer complaint is no power to unit. Checked outlet, no power. Breaker outside was tripped, reset breaker. Checked fuses in unit, all good. Checked all other connections, all good. Tested to complete. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78253
Christian G.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: freezer leaking. Previously found condensation by ice bin and fan motor running constantly. Replaced both. Noticed burnt wire by fan motor harness. Ordering freezer harness w/thermistor.; ordrng 1 W11405276 (HARNESS) and 1 WPW10384183 (thermistor)
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Dispenser not releasing rinse aid. Will drop soap. Installed new dispenser. No issues during testing. Tested to complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer is experiencing a twangy loud intermittent noise. Has been getting worse recently in noise and duration. 5 to 10 minutes at a time. Took temperatures in the freezer at -6 degrees F and 41 F in fresh food section. Conducted diagnostics and all loads were running correctly. Found the refrigerator not leveled accurately. Found fresh food section temperature set at 40 degrees F. I tried to replicate the sounds by pushing on the cavity of the refrigerator from both side while the compressor and the evaporator were on test mode and could not replicate. I changed the temperature in the fresh food section from 40 to 37 degrees F, balanced the refrigerator. Asked the client to give us a call if they have any further issues. Fully operational. Job complete."
Near Alamo Heights, TX 78209
Steven G.
Job Details: 01/24/2020
MW-HOOD COMBO KITCHENAID KMLS311HSS1 Checked microwave found support bolt for mounting microwave installer stripped and cannot remove ordered parts will need double labor for cutting bolt off and dropping microwave down to repair ; ordrng 1 W10821385 (hard-mount) and 1 W11122643 (NUT)
Near San Antonio, TX 78216
Steven G.
Job Details: 01/24/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DP01 Checked oven found F2 E1 fault code tried to clear code kept coming back upper oven door staying open ordered hinges ; ordrng 2 W10725130 (HINGE DOOR)s and 1 W11232121 (TOUCHPAD )
Near Helotes, TX 78023
Richard G.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT910SAYE2 "Customer complaint is that the unit is leaking from the bottom. Verified leak from sump/motor assembly. Quoted cost of repairs. Customer will buy a new unit. Collected service call fee. Customer is retired military"
Near San Antonio, TX 78253
Christian G.
Job Details: 01/24/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: double oven displaying lower cooling fan speed error. Ordered harness. Wrong harness came in. Ordering correct part.; ordrng 1 W10562910 (harns-wire) and 1 W11177679 (harns-wire) and 1 W11225365 (harns-wire) and 1 W11233570 (harns-wire)
Near San Antonio, TX 78215
Colton B.
Job Details: 01/24/2020
WASHER MAYTAG MVWX655DW1 Issue was a blown bearing on gearcase. Replaced gearcase to resolve issue. Unit tested good. Oil was present under machine. Cleaned work space with bleach but also alerted customer of oil under machine for further cleaning.
Near San Antonio, TX 78259
Devon F.
Job Details: 01/24/2020
WASHER WHIRLPOOL WTW4855HW1 Customer complaint was unit would make noise during spin cycle tested unit in spin mode no noise checked for error codes no codes showed maintenance the spin cycle to verify noise noise unit is operating as designed.
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/24/2020
DRYER AMANA NED4655EW1 Customer already had vent kit. Kit failed. Vent is not clogged or any debris. Unit blowing but no heat. Ordered replacement thermal fuse. Ordered heater also just in case. Collected 113.66 for service call.; ordrng 1 W10724237 (HEATER) and 1 WP3392519 (THERMAL FUSE)
Near Medina, TX 78055
Justin
Job Details: 01/24/2020
WASHER MAYTAG MHW5630HW0 "F5E2, F0E5,and F5E2 stored in system. Cleared out faults, Found unit not leveled. Leveled and ran through diagnostics. Unit is good to go. Went over survey with customer and leave behind."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/24/2020
WASHER WHIRLPOOL WFW560CHW0 Customer stated that he issue is the unit is displaying OB code. Ran diagnostics and found F0E5. Ran automatic test cycle to ensure good unit function. Educated customer on proper loading procedures. Unit testing good with no further issues at this time. Yes to survey.
Near San Antonio, TX 78259
Jim G.
Job Details: 01/24/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Replaced control however it appears the switches are also not functional. Ordered part. ; ordrng 1 W11033422 (interlock)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/24/2020
DISHWASHER KITCHENAID KDTE334GPS0 Replaced inlet tubing and valves. Issue resolved. No leaks.
Near Pipe Creek, TX 78063
Justin
Job Details: 01/24/2020
RANGE WHIRLPOOL WFE320M0EW2 Found wire harness burnt and damaged at terminal block. Will need main harness.; ordrng 1 W11416847 (MAIN HARNESS )
Near San Antonio, TX 78209
Steven G.
Job Details: 01/24/2020
RANGE WHIRLPOOL WFG320M0BS3 "Checked range found damaged control panel, replaced damaged parts ready for sale"
Near Bandera, TX 78003
Justin
Job Details: 01/24/2020
DRYER MAYTAG MEDB835DC4 "F4E3 stored in unit, ran unit through diagnostics. All test passed, lowered my legs on the front of unit. Showed customer about not selecting wrinkle prevent, also showed them how the sensor dry works. Unit is good to go."
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced control and evap motor. All components passing service diagnostic. Unit operating as designed.