Near Converse, TX 78109
Steven G.
Job Details: 03/24/2020
RANGE AMANA AER6303MFB2 Checked range found F1 E0 fault code bad control ordered; ordrng 1 W11204487 (CONTROL )
Near Mico, TX 78056
Justin
Job Details: 03/24/2020
REFRIGERATOR JENN-AIR JF42SSFXDA00 "Door interior is gray again, calling marcone to assist. Spoke with Paul from Marcone he is going to look into fixing this issue. Said we might need to order the left door and switch the interior color to gray if he can’t find the white interior. ; ordrng 1 W10223582 (dor-fip)"
Near Lakehills, TX 78063
Justin
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Found freezer light out, need to order rail mullion and led supply board. Need 2 LED module lights. ; rqstng P&A on 1 W10698202 (rail-mulln) and 1 W10830288 (cntrl-elec) and 1 W11205083 (module) and 1 W11205083 (module)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/24/2020
WASHER WHIRLPOOL WFW5620HW0 Checked washer while running diagnostics test 12 unit turned off. Re entered 3 times shut off 2 more times. Ordering control board to resolve issue. ; ordrng 1 W11329112 (cntrl-elec)
Near San Antonio, TX 78229
Jesus C.
Job Details: 03/24/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Clerk not available. Need to reschedule. ; schdld next appmnt for 3/25 WED !
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/24/2020
RANGE AMANA AGR5330BAS Checked range found igniter on front left not sparking. Ordering surface igniter to resolve issue.; ordrng 1 W10209656 (igntr-surf)
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/24/2020
COOKTOP ELECTRIC WHIRLPOOL G7CE3034XB00 "Was getting no resistance on the light but would get a voltage drop under load. I put in a new infinite switch but it did not fix the problem. The tech sheet is only a wiring diagram and does not provide resistance oration. Talked with Nik then spoke with Steve at Tech-Line. He explained that I need to carefully check each switch between L1 and P to locate closed switch then disconnect and check resistance. I have ordered all switch’s as well as the light harness. I explained to the customer that we will only need to replace 1 switch in most cases. ; ordrng 1 7403P755-60 (switch,infinite (rf)) and 1 W10244639 (infinite switch) and 1 W10257163 (harns-wire) and 1 W10326246 (switch,infinite (lf)) and 1 WP74007840 (switch- in)"
Near Hollywood Park, TX 78232
Jim G.
Job Details: 03/24/2020
WASHER MAYTAG MHW8200FW0 Lid lock assembly harness was loose. Fastened the harness. Issue resolved.
Near Bandera, TX 78003
Justin
Job Details: 03/24/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG Spoke with customer about appointment. She is going to plug in her other fridge so she can move the food over. Also said her husband wasn’t feeling well so we moved the date to next Monday. ; schdld next appmnt for 3/30 MON !
Near San Antonio, TX 78261
Jim G.
Job Details: 03/24/2020
VENTHOODS UNKNOWN WVU37UC0FS0 Customer says issue has been resolved.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/24/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Checked refrigerator customer stated there was ice build up prior to visit. Ordering evap motor which includes defrost thermostat and thermistor to resolve issue.collected service call fee.; ordrng 1 W11039078 (motor-evap)
Near Helotes, TX 78023
Richard G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB00 New door came with the holes for the door handle drilled in the wrong location. Need to order a new door.; ordrng 1 W10862411 (dor-fip)
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/24/2020
WASHER MAYTAG MVWB835DW "Found that the customer had a good cycle the first time then experienced a loud noise during spin on the left side. The client has a drain pan. The installers from Lowe’s did not raise the feet high enough. There is a service pointer which shows that the feet need to be raised up 3.5 turns to keep the motor rotor from touching the drain pan, especially during heavy loads. I raised the feet, balanced it. Pushed down on agitator to make sure that the rotor was not touching the bottom. Conducted calibration. Fully operational. Job complete."
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Replaced control board on refrigerator unit began cooling. No issues to report at this time. Job complete.
Near Bandera, TX 78003
Justin
Job Details: 03/24/2020
REFRIGERATOR KITCHEN AID KFIS20XVMS10 "Calling techline to assist, unit is not draining properly again. Ed is assisting, suggestions is to add aluminum kit that attaches to coil and sticks down inside drain port. Reference number 7727435497. Charging for 2nd appliance. Collected 165.00; ordrng 1 819043 (heat-probe)"
Near San Antonio, TX 78232
Steven G.
Job Details: 03/24/2020
DISHWASHER MAYTAG MDB4949SDZ0 "Checked dishwasher found bad water valve, replaced water valve checked operation unit working normal now ; used 1 wpw10327249 (VALVE INLET) from stock"
Near Helotes, TX 78023
Richard G.
Job Details: 03/24/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Customer is receiving F8E0 upper cooling fan speed, but is also stating the unit will not turn off sometimes and needs to be unplugged and plugged back in. Verified issue to be with the fan and control. Customer states the unit will work when the unit is unplugged and plugged back in but the issue keeps returning. Rescheduling blower and ordering UI and control.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 03/24/2020
RANGE WHIRLPOOL WFG320M0BW2 "Replaced control board, oven igniter, light socket and light bulb, tested range good bake good heating, no issues with light in oven. No error codes found during testing. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/24/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replaced supports and used touch up paint on the areas with bare metal showing. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78254
Richard G.
Job Details: 03/24/2020
WASHER WHIRLPOOL WTW8500DC5 "Customer complaint is that the water is barely trickling out of the valves. Entered diagnostics and found error codes F0E3 overload, F3E2 inlet water temperature fault, F7E0 loss of power, F8E1 long fill, F2E1 UI stuck button. Cleared error codes and changed inlet valve. Ran unit through automatic test. All steps passed. Tested to complete. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78260
Jim G.
Job Details: 03/24/2020
WASHER MAYTAG MVWB955FW1 Veirifieid proper function. Issue resolved. Cleared errors. Cleared pressure sensor line. According to techline spoke to Robert SR# 7727434995
Near San Antonio, TX 78260
Jim G.
Job Details: 03/24/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced console. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 03/24/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 No errors. Verified proper function in service tests. No further issues at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/24/2020
ICEMAKER (STANDA KITCHEN AID KUID508ESS2 Checked ice maker while in diagnostics ice maker shut off. When power came back to ice maker went into diagnostics with same issue. Found kink at thermistor wire ordering control board and thermistor to resolve issue.; ordrng 1 W10485960 (cntrl-elec) and 1 W10511923 (thermistor)
Near San Antonio, TX 78228
Jesus C.
Job Details: 03/24/2020
WASHER WHIRLPOOL WFW5620HW0 Unit is one month past goods issue date warranty. Customer has no proof of purchase. Called CXC to get authorization. Will not provide authorization for unit. Advised customer that we will have to charge for visit. Customer will contact whirlpool. Job Complete.
Near San Antonio, TX 78230
Jim G.
Job Details: 03/24/2020
OVEN ELECTRIC (D KITCHENAID KODC304ESS00 Ordered incorrect parts. Will return with correct parts. ; ordrng 1 W10745723 (conversion element) and 1 WPW10721210 (cntrl-elec)
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/24/2020
RANGE KITCHENAID KDRS483VSS04 Found the unit displaying F2E1 error code for stuck key. I cleaned off the display with disinfectant wipes and the error code went away. Entered diagnostics and error code did not return. Disconnected power to range according to service procedures. Waited 1 minute and error code did not returned. I have found that these User Interfaces are very sensitive and will stick a key with debris or moisture residue dryer on. I briefed client on proper cleaning of the UI. All burners operating as designed and both oven came up to temperature. Fully operational. Job complete.
Near Helotes, TX 78023
Richard G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Customer complaint is that the freezer section was not cooling well and there was a loud noise coming from the back of the unit. Determined the evaporator fan motor has gone out. Need to order evaporator motor with thermistor. Evaporator repair labor and parts is covered under extended warranty.; ordrng 1 W11087438 (motor-evap)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/24/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Issue stated by customer: fridge section is not cooling properly. Found unit vents clogged up. Unit started cooling a bit, put unit into diagnostic mode and found scroll fan barley spinning. Ordering fan assembly and control to resolve issue.; ordrng 1 W10797301 (cntrl-elec) and 1 W11098695 (fan-scroll) and 1 WPW10226427 (cntrl-elec)"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 03/24/2020
DRYER AMANA NED4655EW1 Checked dryer found rear drum seal not installed. Reinstalled seal no abnormal noise heard. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW Complaint of no cool. Ordering control box and start device.; ordrng 1 W11092533 (start-dev) and 1 W11353813 (CONTROL BOX)
Near San Antonio, TX 78253
Richard G.
Job Details: 03/24/2020
FREEZER MAYTAG MZC31T15DW01 "Customer states the unit is no longer freezing. Unit had no power. Breaker upstairs was tripped, likely due to the bad socket. Replaced socket and tested unit. Unit is good to go. Spoke with customer about survey."
Near Castroville, TX 78009
Justin
Job Details: 03/24/2020
COOKTOP GAS WHIRLPOOL WCG97US6HS00 "Calling techline to document CPS findings. Dave is assisting, W11246817 would need to be replaced again. Techline Insisted to have customer call customer relations. Customer is going to email dispatch the CPS findings. ; ordrng 1 W11246817 (valve-brnr)"
Near San Antonio, TX 78217
Steven G.
Job Details: 03/24/2020
DISHWASHER MAYTAG MDB4949SHW1 "Checked dishwasher found door not closing correctly, adjusted legs after running dishwasher found suds cleaned dishwasher and adjusted drain hose everything checks ok"
Near San Antonio, TX 78253
Justin
Job Details: 03/24/2020
WASHER MAYTAG MVWB835DW4 Replaced cap and missing pieces for suspension. Unit is good to go.
Near San Antonio, TX 78227
Jesus C.
Job Details: 03/24/2020
WASHER WHIRLPOOL WTW5000DW3 Complaint is that washer will not agitate during wash portion and will make clicking noises. Tested washer. No stored error codes. Good agitate. Good spin. Good lid lock. Called tech line. Sr 7727434172. Can’t duplicate issue. Do not suggest repairs at this time. Job complete.
Near San Antonio, TX 78253
Justin
Job Details: 03/24/2020
COOKTOP GAS WHIRLPOOL WCG97US6DS00 Need different conversion kit for this unit. Order correct one. ; ordrng 1 W10853432 (spud-orfce)
Near San Antonio, TX 78211
Steven G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRT148FZDW00 Checked refrigerator found unit has a leak bit detector goes off at freezer evaporator and at condenser ordering condenser and tubing and going back next week ; ordrng 1 W10633575 (condenser) and 1 W10633584 (tube)
Near San Antonio, TX 78249
Christian G.
Job Details: 03/24/2020
REFRIGERATOR AMANA ART308FFDW06 Issue stated by office. Refrigerator not cooling in either section. Found unit at 75degrees in both sections. Found compressor getting bad resistance readings. No signs of leaks. Ordering compressor and sending to sealed system techs.; ordrng 1 W11209866 (COMPRESSOR)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 03/24/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Checked temperatures, they are fine. Found that the Icemaker switch was on off. Customer explained to me that she had a reverse osmosis system when the unit was first put in. Due to the reported low water flow and frozen water line, this was probably the first problem. The whole time the customer has had the refrigerator it has only made ice for three weeks. Running diagnostics I found that the door ice box thermistor was reading 60 F and the door ice maker tray thermistor was reading 59F. Water valve and ice maker valves turned on. Service test 120 went through a whole cycle and presented PA for all steps successfully passed. I spoke with Brian from Tech-Line and based off the temperature being to high up in the ice box we ran test 59 for the icebox fan again. I could not hear it running and no air was coming out of the cabinet vent leading into the door. I checked the ice box fan at the control board P9-2 wrt P9-3 under load and received 0 VDC. W
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/24/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Complaint is dishes are still wet at the end of the cycle. Tested dishwasher. No error codes. All pumps are working. Heater is working. Customer not using rinse aid during wash. Advised customer that unit is designed to run with drying agent. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Replaced solenoid. Issue resolved. .
Near San Antonio, TX 78232
Jim G.
Job Details: 03/24/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Verified issue was timed ice making error in ice maker ests mode. Manually ran ice cycle. Ice maker dropped ice. Manually called for water. Water filled tray. Advised customer to reset unit at breaker if needed should refrigerator temps reach higher temps (while cleaning, left open, etc)."
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Complaint is noise from freezer. Found evap has ice buildup. Unit is having defrost issues. Will need to replace evap harness to correct issue. ; ordrng 1 W11224591 (motor-evap)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/24/2020
DRYER WHIRLPOOL WED85HEFC1 Replaced seal on dryer no vibration or rattle noise heard. No errors during testing or troubleshooting job complete.
Near Bandera, TX 78003
Justin
Job Details: 03/24/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS2 "Found ice maker not putting water done plate, will need to order Recirculation pump. Collected 2nd appliance fee on other ticket. ; ordrng 1 2313702 (water pump)"
Near San Antonio, TX 78250
Christian G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Issue stated by customer: freezer section iced over. Found units freezer covered in frost. Also found lower vents under fridge completely clogged with lint. Cleared lint and frost. Unit running good. Informed customer of survey.
Near Victoria, TX 77904
Michael
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Water standing under the fresh food drawers, the evaporator isn’t froze up, fan is working normal. Removed the back cover and removed p trap again on this visit, some chunks of rust particles came out. Removed all shelving and back panel in the RC, ran water through the drain and it is draining properly, also found the ear tabs were broken to the evaporator cover from work done from another company, also saw the ice maker kit had been replaced. Went ahead and Ordered control kit from service pointer and evaporator cover; rqstng P&A on 1 W10503486 (housing) and 1 W10789393 (cntrl-elec)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed new led modules. All lights are working. No further issues. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/24/2020
RANGE WHIRLPOOL WFE510S0HB1 Installed new control. Tested range. All elements are working. No issues during testing. Tested to complete.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/24/2020
MICROWAVE OVEN WHIRLPOOL GH7208XRY Issue stated by customer: microwave had shut off and tripped breaker. Found unit wire harness clip had deteriorated. Door would not make good connection. Door is discontinued. Informed customer. W10141627(door)
Near Corpus Christi, TX 78414
Adam
Job Details: 03/24/2020
MICROWAVE AMANA AMV2307PFS3 "361)585)3911. 201 apt number. #1469 gate code. Inspection of unit shows under light not responding to control. Replace control board and bulb to resolve issue; ordrng 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp) and 1 W10849846 (cntrl-elec)"
Near Corpus Christi, TX 78414
Adam
Job Details: 03/24/2020
REFRIGERATOR MAYTAG MFC2062FEZ03 Inspection of unit shows Molean railing not responding. Replace control and Molean to resolve issue; ordrng 1 12722803APN (rail-mulln) and 1 W10746274 (cntrl-elec)
Near San Antonio, TX 78245
Justin
Job Details: 03/24/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced pump and motor as well as the UWI sensor. Unit passed diagnostics.
Near San Antonio, TX 78209
Steven G.
Job Details: 03/24/2020
VENTHOODS KITCHEN AID KWVU205YBA0 "Checked vent a hood found one speed low only working found bad motor, 4360040 motor NLA customer to get new unit."
Near Troutville, VA 24175
Uriah B.
Job Details: 03/24/2020
ICEMAKER KITCHENAID KRFC704FPS00 Replaced dual valve. Cx to observe. ; O-emld tckt
Near Daleville, VA 24083
Uriah B.
Job Details: 03/24/2020
DRYER WHIRLPOOL WED4850HW0 Building 160. Unit 403Needs front cabinet. W10806345; ordrng 1 W10806345 (panel)
Near San Antonio, TX 78229
Christian G.
Job Details: 03/24/2020
RANGE MAYTAG MER5552BAW Issue stated by customer: broil element was not turning on. Found element. Or making contact previously. Replaced. Unit tests good. No email for survey.
Near Victoria, TX 77901
Michael
Job Details: 03/24/2020
WASHER MAYTAG MVWC465HW2 "Installed control, calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Little Rock, AR 72212
Doug M.
Job Details: 03/24/2020
REFRIGERATOR MAYTAG MRT118FFFH04 Unit has aluminum capillary tube need to reschedule for lock ring; schdld next appmnt for 3/24 TUE !
Near Little Rock, AR 72207
Doug M.
Job Details: 03/24/2020
ICEMAKER WHIRLPOOL KUIX305ESS1 "While repairing sealed system found evaporator defective,Lisa reordered evaporator ; schdld next appmnt for 3/25 WED 8-10"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/24/2020
WASHER AMANA NTW4516FW3 "F8E1 error code, cleared error code and tested the inlet, valve, it has good pressure on both sides. Found the drain hose is tied in to a long 1 1/4 long rubber line with duct tape, going into the yard, it’s not allowed the water to drain out fast enough causing the drain pump to run as long as it does and not completing the wash cycle. The appliance is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 03/24/2020
WASHER MAYTAG MVWB835DW4 Installed parts calibrated unit ran verification cycle issue resolved.
Near Port Lavaca, TX 77979
Michael
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Customer said it’s not making enough ice. Removed back cover and jumped the ice maker, confirmed the water tube wasn’t leaking when it called for water at the inlet valve, no leaks,. Removed ice maker and dumped out the water, put back in place and jumped the ice maker again, the ice maker is rotating properly including the lever, ice maker is working normal. New home, customer moved in 03/09/2020"
Near Corpus Christi, TX 78414
Adam
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVL00 Customer states leak coming from bottom of refrigerator but has only leaked the one time. Inspection of unit shows all hoses and fittings snug and secure no visible cracks or leaks. Ran water valves under continuous pressure to see if I could duplicate results I was unable to. Issue resolved
Near Victoria, TX 77905
Michael
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 "Crushing ice on either setting, installed new ice bin assembly, still doing the same thing. Called and spoke with Leon at whirlpool tech line and he explained how the solenoid works. Removed the cover to the solenoid and found it was unplugged, plugged it in and made sure it was secure, put back in place, tested , both crushed and cubes are working normal, no further issues"
Near Kenedy, TX 78119
Michael
Job Details: 03/24/2020
WASHER WHIRLPOOL CAE2745FQ0 "Installed lid lock, calibrated and performed a diagnostics test, the lid lock and appliance are working normal"
Near Sherwood, AR 72120
Colton B.
Job Details: 03/24/2020
RANGE WHIRLPOOL WFG505M0BS3 Customer issue is that outer glass shattered. Ordering new outer glass to resolve issue. Also looked like the door was missing the front cross support. Ordering a new one of those as well. Rescheduling for Monday.; ordrng 1 W11176456 (GLASS-DOOR) and 1 W11389703 (SUPPORT) and 1 WPW10481433 (NAME PLATE)
Near Odem, TX 78370
Adam
Job Details: 03/24/2020
WASHER MAYTAG MVWC465HW0 Inspection of unit shows no error codes. Autocycle shows all functions work as designed. Calibrated unit and we ran out of cycle again all functions work as designed. Customers main complaint is performance issue does not feel that the unit is receiving enough water to wash or rinse clothing. Is worth noting I did inform customer that hooking hot water to the unit would significantly change performance. Issue resolved
Near Little Rock, AR 72205
Colton B.
Job Details: 03/24/2020
WASHER WHIRLPOOL WTW5000DW2 Issue is unit is not filling enough. Control board seems to be at fault. Ordering a new control to resolve issue. ; ordrng 1 W11116590 (CONTROL)
Near Alice, TX 78332
Adam
Job Details: 03/24/2020
WASHER MAYTAG MVWX655DW1 Install component calibrated unit ran verification cycle issue resolved. Customer is on well water and pictures of old water valves less than a year old in SD-QuickPic.
Near Little Rock, AR 72227
Colton B.
Job Details: 03/24/2020
WASHER WHIRLPOOL LBR4232DW0 Issue is a leaking washer. Finding issue to be a cracked tub. Ordering new one to resolve issue.; ordrng 1 3360629 (GEARCASE ) and 1 63125 (TUB)
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/24/2020
LAUNDRY AMANA NED4655EW1 Per techline issue only happening in timed dry so either lost L2 or harness issue. Harness continuity checks ok.
Near Roanoke, VA 24019
Chris S.
Job Details: 03/24/2020
WASHER MAYTAG MVWB835DW3 There was an F5E1 error code indicating the lid latch is failing. The lid latch didn’t work properly in diagnostic cycle. I purchased lid latch and installed it. I checked operation and recalibrated washer. All operations check ok. ; pckd up 1 W10810403 (lid lock assy)
Near Roanoke, VA 24015
Chris S.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Sr # 7727432856 Customer had cleared the ice jam in the dispenser and had it working again. I called tech line and tech line instructed customer to remove and clean ice bin every 2 weeks. I instructed customer.
Near Daleville, VA 24083
Uriah B.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Replaced handle. All checks ok
Near Salem, VA 24153
Chris S.
Job Details: 03/24/2020
WASHER WHIRLPOOL MVWC415EW1 Found error codes F7E6 F9E1 F5E1. I checked voltage to the drain pump. The voltage checked ok the drain pump motor windings were open. I replaced the drain pump and checked operation. All operations check ok. ; pckd up 1 WPW10661045 (drain pump)
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/24/2020
WASHER WHIRLPOOL WFW75HEFW0 I found error code F3E1 indicating an over suds condition. Customer reported having accidentally put in quite a bit of detergent. I cleared the error code and did service diagnostic cycle. I instructed customer on detergent usage. All operations check ok.
Near Troutville, VA 24175
Chris S.
Job Details: 03/24/2020
WASHER WHIRLPOOL WTW7040DW0 I installed the drain pump and checked operation. All operations check ok.
Near North Little Rock, AR 72117
Colton B.
Job Details: 03/24/2020
WASHER MAYTAG MVWC465HW2 "Customer issue was that the basket was banging the side of washer while spinning. Found basket tilted forward due to a board under the back feet. Removed board and balanced legs. Ran spin in diagnostics, unit tested good."
Near Little Rock, AR 72204
Colton B.
Job Details: 03/24/2020
WASHER WHIRLPOOL WTW7500GC2 Customer issue was an F6E2 error code. Replaced UI panel and control board to resolve issue. Unit tested good.
Near Little Rock, AR 72204
Colton B.
Job Details: 03/24/2020
DRYER WHIRLPOOL WED7500GC0 Issue was dryer sheets getting stuck onto vent grill. Replaced vent grill to resolve issue.
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/23/2020
MW-HOOD COMBO KITCHEN AID KHMS2056SSS3 The microwave is installed in such a way that it cannot be removed by the technician. Instructed customer to have the microwave uninstalled so that the service can be performed.; saved tckt
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived at home called techline. Techline stated while opening door possible breaking of door liner. Opened door found ice build up on bottom of freezer ordering thermistor to resolve issue found broken gasket ordering gasket. SR7727421843; ordrng 1 W10248749 (gasket-fip) and 1 W10728094 (motor-evap)
Near La Vernia, TX 78121
S. L.
Job Details: 03/23/2020
REFRIGERATOR JENN-AIR JFC2089BEM01 "3/20/20 9:18: SL there 3/20 FRI, 8:00 to 9:10"
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/23/2020
RANGE WHIRLPOOL WFC150M0EB3 Installed new switch and element. No issues during testing. Tested to complete.
Near Cibolo, TX 78108
Steven G.
Job Details: 03/23/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 "Checked refrigerator found light out in freezer section, replaced light checked operation unit working properly now"
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Installed new drain hose. Unit is draining. No further issues.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Customer complaint is that the icemaker is not working. Verified non functioning icemaker. Replaced icemaker. Unit went through harvest and called for water. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/23/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Found that the tub gasket was completely missing. I installed the tub gasket. UI is fully functional. Informed the client that the drain hose is short and not looped up and that this will need to be fixed or that it will eventually cause back up into dishwasher or a failed drain pump. Usually I fix this as a courtesy. However, the drain hose was to short . Explained to the client they would need to seek licensed electrician for breaker issue. UI is working properly. Fully operational. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Replaced dw tub and feed tube. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/23/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Complaint is fresh food section not cooling. Found evap is frozen. Unit is having defrost issues. Will need to replace control and evap thermistor on next visit. ; ordrng 1 W10316760 (thermistor) and 1 W11172798 (cntrl-elec)
Near San Antonio, TX 78247
Steven G.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Checked refrigerator found ice maker not working, checked wiring from ice maker to connection behind toe plate found black and white wire broken customer will need new door, customer to buy new unit"
Near La Vernia, TX 78121
S. L.
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Found bent upper rack and damaged adjuster ordered both rescheduling 3/25.; ordrng 1 W10712395 (adjuster) and 1 W10728863 (dishrack)
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/23/2020
WASHER WHIRLPOOL MHW6630HW0 Unit is still under warranty. Took photos of receipt from Best Buy. In diagnostics store error code F0 E2 Oversuds. Spoke with the client about detergent levels. I checked pressure hose connection and it is fine. Conducted quick service cycle and all loads were operating as designed. Referred customer to care of frontload washer care. Fully operational. Job complete.
Near San Antonio, TX 78247
Steven G.
Job Details: 03/23/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Checked microwave found display out buttons are working, ordering display ; ordrng 1 W11127564 (USER INTERFACE )"
Near San Antonio, TX 78249
Christian G.
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Issue stated by customer: handle keeps stripping and coming loose. Replaced handle and studs to resolve issue. Unit tests good. Informed customer of survey.
Near Shavano Park, TX 78231
Colton B.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB Replaced refrigerator door and molded gasket. Told customer to not open for 12 hours. Unit looking good.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 03/23/2020
WASHER WHIRLPOOL WFW5620HW0 Checked washer ui was not responding to any commands unable to start washer or get into diagnostics ordering ui and acu just in case.; ordrng 1 W11294803 (cntrl-elec) and 1 W11329112 (cntrl-elec)
Near San Antonio, TX 78232
Steven G.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW8800YC0 "Checked washer replaced broken right side hinge, and tub ring ran cycle unit test good at this time."