We serviced a
AMANA DISHWASHER
Model ADB1400AGS
Near San Antonio, TX 78231
Drew
Job Details: 11/22/2021
Replaced drain pump and unit is functioning properly. No further issues at this point
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model n/a
Near San Antonio, TX 78254
Scott
Job Details: 11/22/2021
Customer complaint was microwave shaking in cabinet. Found microwave not installed correctly. Informed customer that he would need to contact builder to resolve issue. Customer had bulb above stove out so I went ahead and changed out bulb. Microwave is a safety issue. It has a lot of movement back and forth. ; used 1 8206232a (40w light bulb) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/22/2021
Customer stated unit console paint peeling off. Found this issue to be caused by the dispenser as the dispenser is leaking. Ordering dispenser to resolve both issues at the same time. Scheduled for soonest availability.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/22/2021
. I disconnected the fan motor at the P14 connector and the intermittent pulsating stopped. The unit now fills, washes and drains. This unit will need a new fan motor. It is drawing direct current away from the control. Parts ordered. Our unit will work in the meantime.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0AS01
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/22/2021
Last trip found issue to be faulty ui control and main control. Replaced both parts to resolve the issue. Unit still not functioning properly. Reordering controls and blower to resolve the issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/22/2021
Installed new dispenser. No further issues during testing. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FVWH0
Near San Antonio, TX 78216
Jim G.
Job Details: 11/22/2021
Replaced inlet valve. Issue is resolved.
We serviced a
AMANA REFRIGERATOR
Model TXI21R2L
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/22/2021
Unit making loud noises. Found cause to be evaporator fan motor. Ordering evaporator fan motor to resolve the issue.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model DCE33PA-1SSD
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2021
Issue is no ice production. Finding cause to be that the left side nozzle is missing its spinner jet causing the reservoir to drain before ice is made. Ordering new spinner jets for both nozzles.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Mico, TX 78056
Sebastian
Job Details: 11/22/2021
7732199543 sr Customers concern is that the convection fan isnt as loud is the unit that they used to have I did confirm that the fan is working as it should it only has one speed and you can hear it when you open the door explain to customer that the unit is working appropriately reported with whirlpool. Also ran temp probe and make sure unit is coming to temp confirm that fan and element on fan are both working as should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78250
Sebastian
Job Details: 11/22/2021
Found that the door controls are very slow and unresponsive you open the door and it takes up to 15 seconds for the lights to come on and the door to register open it is the same when closing the door after closing the door take some time for it to register is closed the switches are testing good in my evaporator did not re-freeze ordering the UI as this is the only common point between all of the lights and switches. Control is available at vendor parts team to reach out.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near San Antonio, TX 78213
Sebastian
Job Details: 11/22/2021
Replaced the door that was delivered to the customer, customer to monitor
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2021
Talked to customer over phone, wants to wait for part. Confirmed over phone that it needs a new console which is on back order. Will call customer when part arrives.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PHZS0
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2021
Issue was no ice production. Found vents clogged with dust. Cleaned condenser vents and coils. Ran unit, sheet of ice was forming when I left. Water sensor is a little sluggish in sensing the reservoir water level, however that seems to be the only thing of note from parts perspective. Unit tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/22/2021
Previous visit discovered major water leak due to ineffective grommets on dishwasher heater. Installed updated dishwasher heater & tested for leaks. No leaks found and unit tested good.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near Timberwood Park, TX 78260
Douglas H.
Job Details: 11/22/2021
Customer stated unit wouldnt stop making ice. Found cause to be bin thermistor. Installed new bin thermistor & returned unit to operation. Unit tested good. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/22/2021
I contacted our customer to let them know I was on my way. They informed me that AIG decided to settle with them rather then have the washing machine repaired. Job is now complete. Gear case was installed on last visit.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS
Near San Antonio, TX 78259
Douglas H.
Job Details: 11/22/2021
Customer stated dishwasher went through a series of cycle incompletions, over a period of weeks, which culminated in complete lack of power delivery to the dishwasher. Breaker in panel never tripped. Checked outlet for power & found 120vac. Issue was improper installation of unit as evidenced by disconnected L1 & neutral wires at junction box of dishwasher. Established good connection & returned unit to operation. No further issues at this time.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US0HS01
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/22/2021
Tested unit. Front right burner inner coil not heating. Outer coil is good. Found power supply to inner coil not secured to element. Fixed wiring and secured connector. Burner working properly. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near San Antonio, TX 78245
Scott
Job Details: 11/22/2021
Changed out Orion board and evap cover. Tested and unit seemed to working properly. Customer going to monitor for 24-48 and let us know if there are any further issues.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near San Antonio, TX 78216
Jim G.
Job Details: 11/22/2021
Replaced adjusters and cleared obstacles from drain pump impeller. Issue is resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Converse, TX 78109
Chris S.
Job Details: 11/22/2021
Customer stated that dryer is heating but taking multiple cycles to dry. Found hose have to many bends and motor sounded a little weak.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/22/2021
Installed new compressor. Compressor is running. Vacuum pressures low side. No pressure high side. Found restriction in Yoder loop. Called tech line. Tried to purge loop with nitrogen at 140 psi. Could not clear restriction. Unit is not repairable. Customer will be contacted by whirlpool for further service. Job complete. Sr 7732299537.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/22/2021
Tested unit. Ice maker not harvesting. Replaced ice maker. No further issues. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78261
Jim G.
Job Details: 11/22/2021
Replaced board and modules. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78232
Jim G.
Job Details: 11/22/2021
I verified a dented tub. The machine is dented from the top causing the upper spray arm to catch the 3rd rack. I advised customer who did not want the unit repaired to being within 30 days of retail warranty.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2021
Replaced control. Part should still be covered as Jenn Air gave parts autho for initial repair. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78264
Daniel
Job Details: 11/22/2021
Returned to replace tub, drain pump, and drain pump hoses. After replacing all parts tested unit in diagnostic mode and checked unit for any leaking and found none. Unit is functioning as designed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78251
Scott
Job Details: 11/22/2021
Customer complaint was washer still not working. Tested and found bad water valve. Changed out valve from truck stock but did not fix issue. Found something in water line that immediately clogged new valve. Spoke to customer and informed her she would have to call a plumber to have line cleaned out. Ordered new valve to fix issue. Customer is going to contact us after plumber comes out and flushes the line.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Corpus Christi, TX 78413
Adam
Job Details: 11/22/2021
Customer complaint of lid lock not working. Inspection of unit shows error code for lid lock failure. Unit was pre-diagnosed with a lock assembly but unfortunately unit is also missing strike and basil. Ordering strike in Basel reschedule when parts are available.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78418
Adam
Job Details: 11/22/2021
Install components tested unit issue resolved. Confirmed with customer if there are any issues further outstanding customer states there are none.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Corpus Christi, TX 78415
Adam
Job Details: 11/22/2021
Install component tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78410
Adam
Job Details: 11/22/2021
Customer complaint of unit not washing. Inspection of unit shows error code for motor fault as well as shift fault. Service pointer on this unit suggesting actuator is an issue. Replaced actuator with truck stock calibrated unit ran verification cycle issue resolved; used 1 W10815026 (Actuator) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Robstown, TX 78380
Adam
Job Details: 11/22/2021
Customer complaint of unit not working at all control will light up but not allowing selection. Inspection of unit shows error code f7e8 Motor over temperature. Unfortunately Calibrating unit is not an option because lid lock will not engage. Replace lid lock to resolve issue. Customer understands there still may be an underlying issue after component is replaced and proper diagnostic in testing can happen.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Rockport, TX 78382
John L.
Job Details: 11/22/2021
Installed components, tested after installation. Door shut and has a firm grasp on strike. Issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Kingsville, TX 78363
Adam
Job Details: 11/22/2021
Complaint of unit no longer spinning out water. Inspection of unit shows error code for off-balance load. Further inspection shows agitator is now free spinning from basket. Unable to separate agitator from gear case. Will need to replace agitator hub gear case clutch actuator and capacitor to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ
Near Aransas Pass, TX 78336
John L.
Job Details: 11/22/2021
Inspected unit, sound unit is making is coming from evaporator fan. Removed evaporator motor and replaced as shaft on motor had some wobble and play. After reassembling unit, noise has lessened but is still there. Fan blade is also cause of issue and will need to be replaced.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Port Lavaca, TX 77979
Michael
Job Details: 11/22/2021
Installed lid and suspension, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Portland, TX 78374
John L.
Job Details: 11/22/2021
Installed shelf, issue on this unit has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78416
John L.
Job Details: 11/22/2021
Placed unit into diagnostics mode pulled F7E6 motor fault, no other codes pulled. Checked under unit, found issue to be with actuator. Replaced actuator, recalibrated unit and issue has been resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Port Lavaca, TX 77979
Michael
Job Details: 11/22/2021
Wont complete the wash cycle per customer. F8E1 no fill/ long fill error code, tested the inlet valve manually, working normal. I found the drain line was piped out with 1 inch pvc and laying on the ground, which is causing the water to drain and fill continuously until it shuts down. Advised the customer the drain line needs to be at least 36 high from the floor and should be a 2 line. Calibrated and performed a a quick wash diagnostics test, completed with no issues or error codes, once the correction has been made the appliance will work properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Tivoli, TX 77990
Michael
Job Details: 11/22/2021
Installed new ice, no error codes, tested the harvest cycle and water fill test, the ice maker and appliance are working normal
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Corpus Christi, TX 78412
John L.
Job Details: 11/22/2021
Unit had F1E0 internal board failure, according to previous visit note a shorted keypad error had been pulled on that visit. Board should have been replaced. Replaced board and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78254
Sebastian
Job Details: 11/19/2021
Found that the damage to the gasket was just buildup from some unknown substance was able to clean out did verify that the heater wire did come loose on the bottom as my heater was not kicking on used zip tied to resolve issue; used 1 W11390781 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/19/2021
Havent received call from customer to inspect unit. Will need customer to call in.; saved tckt
We serviced a
SAMSUNG WASHER
Model WF395BTPAWR/A2
Near San Antonio, TX 78247
Jim G.
Job Details: 11/19/2021
Replaced faulty bellow. Unit tested properly. Issue resolved. Drain pump was not affected.
We serviced a
MAYTAG DRYER
Model MED6230RHW1
Near San Antonio, TX 78257
Colton B.
Job Details: 11/19/2021
Customer complained of a wobbly dryer. Found to be a foot. Ordering new one.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78255
Drew
Job Details: 11/19/2021
Upon inspection found the control board was warped and the control had water on it. Replaced both and unit is functioning properly. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Boerne, TX 78015
Colton B.
Job Details: 11/19/2021
Ice dispenser will not crush or dispense ice. Pulled out tray and cleared all blockages. Reinserted and still wont work weather its full or one ice cube. Dispenser arm not rotating. Makes an audible grinding noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/19/2021
Customer stated unit not dispensing ice properly, found cause to be a broken ice bin. The gear stripped and the bin is cracked causing the issue. Ordering ice bin to resolve the issue. Scheduled for soonest availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB
Near San Antonio, TX 78216
Jesus C.
Job Details: 11/19/2021
Tested unit. No water from dispenser. Found wiring disconnected from valve. Secured wiring. Good dispenser. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Cibolo, TX 78108
Chris S.
Job Details: 11/19/2021
Customer stated leaking from housing found issue to be resivour couldnt find resivour in parts bin have to reorder part.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Converse, TX 78109
Zachary
Job Details: 11/19/2021
Called customer and tech has already fixed issue. Most likely opened another ticket when they were there for the washer. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS1
Near San Antonio, TX 78209
Sebastian
Job Details: 11/19/2021
Replaced screw that I had lost will put cash in an envelope
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78254
Sebastian
Job Details: 11/19/2021
Sr 7732287833, Found out theres a block of ice on the small tube only ice build up on tubing thermistor is expose the whole evaporator is warm refrigerator is on pulling 1.7 A at full capacity at test mode. Confirmed sealed system issue restriction at the freezer ordering the dye dryer.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78217
Jim G.
Job Details: 11/19/2021
Replaced the defective agitator. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Helotes, TX 78023
Drew
Job Details: 11/19/2021
Upon inspection found the heater to be leaking water. Replaced with new and no further issues at this point
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78252
Scott
Job Details: 11/19/2021
Replaced right front surf element and tested with no further issues.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOCE900HSS02
Near San Antonio, TX 78253
Scott
Job Details: 11/19/2021
Customer had an electrician come out and change out the breaker due to oven not getting the right voltage. Tested oven and it is now working as it was designed to. No further issues. Customer aslso stated they believed oven has problems cause it was dropped while being delivered but explained that oven is working as designed. Customer also feels that microwave and other areas get hot after using the oven for an extended period of time and that they feel it is a safety hazard. Explained to customer that after running oven for an extended period of time the surrounding surfaces would feel hotter but they kept insisting it was a safety issue. Called tech line and spoke to Rick to have everything documented. Fn7731923053
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Pleasanton, TX 78064
Chris S.
Job Details: 11/19/2021
Upon arrival customer stated they do not need service everything working as designed.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model CG206B
Near Olmos Park, TX 78212
Zachary
Job Details: 11/19/2021
Checked cooktop, customer wanted igniter replaced. She had already bought certified igniter. Took apart cooktop and replaced left igniter. Tested and working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/19/2021
Tested unit. Not igniting. Replaced igniter. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78233
Zachary
Job Details: 11/19/2021
Checked dryer, found element not heating up. Hi limit was OL. Vent going to wall was clean. Asked if apartment maintenance has cleared upright vent has been cleaned and it has not. Called tech line and spoke with J.R. SR# 7732283515. Vent needs to be cleaned before any other work is performed on dryer. It is causing parts to fail. Dryer is working as designed.; used 1 WPL279816 (Thermal cutoff) from stock
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Boerne, TX 78015
Douglas H.
Job Details: 11/19/2021
Last trip found center burner head still doing the same thing as previous to repair, also found right front burner electrode and burner head not functioning properly. Replaced all 3 parts to resolve the issues. Unit is now functioning as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/19/2021
Our customers UI was not lighting or responding. The outlet has proper voltage, polarity and grounding. I removed the terminal box cover and. Heckled the voltage at the wire nuts and measured ghost voltage. The wire nuts were not really good and although they were connected I think one or both of the connections had a bunched wire. I replaced the wire nuts with new wire nuts WP4154460. I was now receiving a solid 120 VAC at the terminal box. I removed the doors panel and checked the voltage at the control and measured 120 VAC. I checked the VDC from the. Intros board going to the console panel and was receiving the respective 12 and 5 VDC. This unit will need a new console. Part ordered. As a contingency I ordered the harness and rescheduled the control and the sump and motor for further testing once we have it up and running at the console.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cibolo, TX 78108
Zachary
Job Details: 11/19/2021
Checked washer, had no errors. Tested and heard screech going into spin cycle. Checked under unit and found oil dripping. Gearcase is shot. Called partner team since washer is just under 6 month OOW and spoke with Terry Returning with gearcase and all support parts to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78255
Colton B.
Job Details: 11/19/2021
Customer complained of noisy and moving washer. Also a leak. When washer moves into a drain and spin, machine moves and bangs around. Feet are level. Pulled off back panel and water was everywhere, could not pin down source. Suspected inner tub is cracked and dispensing water when its spinning. ;
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW9630DDS
Near Boerne, TX 78006
Douglas H.
Job Details: 11/19/2021
Last trip found issue to be with cooling fans. Replaced both upper and lower cooling fans to resolve the issue. Unit testing good now, no further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUI75X15HZ00
Near Helotes, TX 78023
Scott
Job Details: 11/19/2021
Changed out recirculating pump and tested. Unit has been off since me last visit. Customer is going to monitor for 24 to 48 hours and will let us know if there are any issues.
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061U
Near Pleasanton, TX 78064
Chris S.
Job Details: 11/19/2021
Replaced sensor tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78247
Jim G.
Job Details: 11/19/2021
Replaced all parts. Issue is resolved.
We serviced a
LG REFRIGERATOR
Model LFX33975ST/02
Near Pleasanton, TX 78064
Chris S.
Job Details: 11/19/2021
Please control board and icemaker tester unit everything working as designed.
Near San Antonio, TX 78230
Drew
Job Details: 11/19/2021
Upon arrival found it was not a unit we work on. Gathered as much information for Mr Andre and relayed the information to him. Per NR dont charge.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78213
Drew
Job Details: 11/19/2021
Received f8e4 error code. Found a float switch stuck due to soap and water residue in the drip pan. Ordering both new parts to resolve issues p.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Alamo Heights, TX 78209
Drew
Job Details: 11/19/2021
Installed rollers 1 set on each side. Ordering the other set since the diagram only shows 1 on each side but there is 2 on each side.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFT2
Near San Antonio, TX 78254
Sebastian
Job Details: 11/19/2021
Found that the damage to the gasket was just buildup from some unknown substance was able to clean out did verify that the heater wire did come loose on the bottom as my heater was not kicking on used zip tied to resolve issue; used 1 W11390781 (Zip tie) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/19/2021
Replaced harness and terminal block. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78254
Scott
Job Details: 11/19/2021
Customer complaint was not all burners working. Tested and found bad spreader flame burner. Ordered new burner to fix issue. Team will contact customer when part comes in.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near San Antonio, TX 78204
Drew
Job Details: 11/19/2021
Replaced the harness and control board. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Boerne, TX 78006
Colton B.
Job Details: 11/19/2021
Ordering new controls to resolve issue. Ordering both since I cannot open the door to get the exact model number. Will call when they get in.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/19/2021
Informed customer before heading to call that the part needed is on back order. Customer wants to wait until we have the part for appointment. Will call customer when part comes in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near La Vernia, TX 78121
Chris S.
Job Details: 11/19/2021
Customer stated that refrigerator freezer was not cooling the fridge was found it should be faulty control board. Order and control board pushing appointment through to the 23rd customer is having Thanksgiving at her house and really needs a fridge.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78261
Jim G.
Job Details: 11/19/2021
It appears there is a frosting issue with the unit. Ive determined a new thermistor will be needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/19/2021
Our customer was having problems with the unit working. The unit was filing and washing but not draining. I found that the plug on the garbage disposal was not knocked out. I corrected this. This unit is now fully functional. Customer instruct.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/19/2021
I removed the top panel and console. I replaced the user interface electronics and tested the unit. The display is now working but the start button is not. It appears t me that the console with membrane that I installed on my last visit is out of specifications. I called Scott, Senior Technician at Whirlpool to see if there was anything I was missing. He said no that we received a bad console. Directed to replace it. He showed us how to use it in the meantime with the add a minute button.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ6
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/19/2021
Customer stated lower light not working properly, would burn the bulb out very shortly after installation, light would turn off if Indicated from panel. Found cause to be a shorted light socket. Replaced light socket and bulb to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/19/2021
Our customer shows evidence of all these below service pointers.. Technical Service Pointer #: W10545058 Supersedes W10545061A -Issue #3Action Required: Informational/Mandatory Release Date: February, 2014 KitchenAid, Maytag and Whirlpool36' Wide French Door Bottom Mount Refrigerators Condensation on Rear Cabinet Wall, Technical Service Pointer #: W10545061D REV. Refrigeration Supersedes W10545061A, Issue #2Release Date: February, 2014 KitchenAid, Maytag and Whirlpool36' Wide French Door Bottom Mount Refrigerators Condensation/Frost on the Ice Maker Fascia, Technical Service Pointer #: W10545062 Supersedes Pointer # W10545061C /Issue #1, Action Required: Informational/Mandatory Release Date: March, 2014 KitchenAid, Maytag and Whirlpool36' Wide French Door Bottom Mount Refrigerators Water and/or Ice around the Ice Cube Door, the Ice Bin and RC Door Bins. All these components will need to be replace to return optimal performance of the ice making.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/19/2021
Unit leaking, caused damage to cabinets. Removed door to inspect the issue. Found leak to be coming from heater assembly. Contacting techline to report findings due to request from whirlpool and reoccurring issues, spoke with Rick, advised of the issue found. He documented the issue and documented the damage to cabinets caused by unit leak. Advised me to follow service pointer . Sr 7732283868 Ordering heater to resolve leak issues. Pushed through to get customer taken care of.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/19/2021
Tested unit. Found actuator disconnected from cam assembly. Replaced actuator. No further issues during testing. Job complete. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/19/2021
Tested unit. Not spinning. Found sock stuck in blower wheel. Removed sock. Tested dryer. Unit heats and spins. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 11/19/2021
Changed out main control and tested unit unit working appropriately after timer replacement
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78232
Shawn W.
Job Details: 11/19/2021
On initial run the reservoir overfilled. On second run it did not. It did not sound like the compressor and condenser fan came on. I ran diagnostics and on test 8 the compressor and condenser fan did not come on. On test 9 the compressor and hot gas valve did not come on. I removed the unit from the cabinetry. For future reference the drain hose is short and a tight fit. It will need to be removed from the outlet drain and bringing line to guide through will help. This unit will need a new start device and overload. Parts ordered.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78259
Douglas H.
Job Details: 11/19/2021
Last trip found faulty sump assembly due to f4e3 error. Replaced sump assembly to resolve the issue. Unit is functioning properly now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Sebastian
Job Details: 11/19/2021
Changed out the control and tested unit unit tested good after change of control
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78245
Jim G.
Job Details: 11/19/2021
Customer has a damaged dryer cord. Install new one. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78240
Sebastian
Job Details: 11/19/2021
Replace the icemaker ran test mode on icemaker and found that it harvested and delivered water customer to wait for ice
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78254
Scott
Job Details: 11/19/2021
Put on new connector and changed out light socket and bulb but did not fix issue. Called tech line and found problem is with control. Ordered new control to fix issue. Team will contact customer when part comes in.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Von Ormy, TX 78073
Jesus C.
Job Details: 11/19/2021
Complaint of noise and leaking water. Could not find any water leaks. Gear case leaking oil. oil on cam belt and actuator. Will need new gear case, cam, belt, and actuator.
We serviced a
MAYTAG DRYER
Model MEDB835DC
Near Corpus Christi, TX 78414
John L.
Job Details: 11/19/2021
Inspected unit, found issue with panel and control board. Lint has enveloped components, this has led to components to short out. Will need to replace to resolve. Checked other components in unit, interior of unit was covered in thick layer of lint. Removed all lien from all components, tested components. Unit has bad fuse, Bad thermostats will need to replace these components to resolve these issues.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW
Near Corpus Christi, TX 78408
Adam
Job Details: 11/19/2021
Contacted customer before arrival to confirm a couple of different things number one being if unit is from Rent-A-Center and date of customer purchase. Work order and SB web do not show a proper purchase date and if product is out of the one year manufacturer warranty it is not listed as an additional one year warranty through Rent-A-Center. I did advise customer that she would need to make contact with Rent-A-Center to correct the issue and have them re-resend correct information. Customer states thats perfectly fine because she was not available today for any repairs or Service.