Near San Antonio, TX 78257
Tommy B.
Job Details: 11/13/2020
DRYER WHIRLPOOL WED560LHW0 "After dismantling the unit, found issue to be broken blower wheel. Ordering parts to resolve issue. ; ordrng 1 W11327190 (wheel) and 1 W11401018 (SEAL)"
Near Ingram, TX 78025
Colton B.
Job Details: 11/13/2020
REFRIGERATOR MAYTAG MSS25N4MKZ00 "Issue is a no cool refrigerator. Finding issue to be the compressor not coming on. Condenser fan is operational. Confirmed 120v to start device. Tried two different test start devices, both got hot and would not turn compressor on. Finding issue to be a seized compressor. Ordering and returning. Part is on back order. Serial number indicates a 2020 production date. ; ordrng 1 W10507884 (compressor)"
Near Ingram, TX 78025
Colton B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue is ice will not dispense. Finding issue to be a partially frozen fill tube causing water to miss a portion of the ice maker. Ordering new door to resolve issue. Part is on BO. Will call customer when it arrives. ; ordrng 1 LW11037733 (dor-fip)
Near San Antonio, TX 78250
Jesus C.
Job Details: 11/13/2020
WASHER MAYTAG MVW6230HW0 Tested unit. Screech noise during spin. Will need to replace basket and gearcase. ; ordrng 1 W11178224 and 1 W11423758
Near San Antonio, TX 78253
Richard G.
Job Details: 11/13/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Customer complaint is that the oven temperature is not the same as the reading on the display. Customer states the oven is heating higher than the stated temperature. Preheated oven to 350 degrees. Actual reading stayed about 35 to 40 degrees lower than stated temperature until the unit reached 320 degrees, then actual reading began to overtake stated temperature reading. When oven reached 350 degrees, actual temperature reading was 380 degrees and rising up to 390 degrees. Attempted to offset temperature, lowering temperature causes unit to go down way below set temperature. Will need to order sensor and control.; ordrng 1 W10839510 (cntrl-elec) and 1 W10859573 (sensor)"
Near Kerrville, TX 78028
Colton B.
Job Details: 11/13/2020
REFRIGERATOR KITCHENAID KRSC703HPS01 "Issue is no ice production and a door alarms. Finding issue to be the refrigerator door sitting too low. Tried to level in, but the leveling nut was stripped. Ordering new hinge to resolve that issue. Ice maker responded well in diagnostics. Issue believed to be the door switch. Customer will call if no ice is produced by this evening. Gate code is 107; ordrng 1 W11292872 (hinge-door)"
Near San Antonio, TX 78239
S. L.
Job Details: 11/12/2020
FREEZER MAYTAG MZF34X18FW03 Serial number tag shows manufacturer date 03/20 removed evaporator cover found partial defrost checked thermistor at 77 degrees 2.7k thermistor good found short cycles of defrost circuit through control. Rescheduling tomorrow tentatively ssb shows one.; ordrng 1 W11253271 (CONTROL)
Near San Antonio, TX 78222
S. L.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFE505W0HB2 Closing paper proved DOP verified and attached found both elements and fuse good 240v at terminal no voltage drop any functions in use no power to bake or broil element needs new control.; ordrng 1 WFE505W0HB2 (CONTROL )
Near San Antonio, TX 78244
S. L.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Checked temperature checked ice maker found cracked ice bin and leaking ice maker requested otl. ; rqstng P&A on 1 W11185686 (ICE BIN) and 1 WPW10300024 (icemaker)
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF560SAFB2 Customer stated that the unit is not filling with water. Diagnostics revealed F6E2 error. Unit needs a new water inlet. Ordering parts to resolve issue. ; ordrng 1 WPW10327249 (water intake valve)
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/12/2020
RANGE AMANA AER6303MFS2 Tested unit. Drawer not shutting. Will need to order new bin and panel. ; ordrng 1 W10330070 (panel-drwr) and 1 W10688022 (drawr-util)
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 This unit will need a new auger motor or control board. I will return to vendor if either of the parts are not needed. W11089236 and W11202789. I set the follow on appointment for Monday based on the auger motor already being ordered as well as the other part projected time of delivery.; rqstng P&A on 1 W11089236 (cntrl-elec)
Near San Antonio, TX 78232
Jim G.
Job Details: 11/12/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 Verified issue at the control. ; ordrng 1 WPW10226156 (cntrl-elec)
Near San Antonio, TX 78201
Jesus C.
Job Details: 11/12/2020
WASHER WHIRLPOOL WTW5105HW0 Tested unit. Screeching noise during startup of spin. Will need to replace gearcase. ; ordrng 1 W11423758
Near San Antonio, TX 78227
Justin
Job Details: 11/12/2020
WASHER MAYTAG MHW7100DW0 "F3E1, F9E1, F5E2, F8E1 stored in unit. Will need water valve for unit, would not release cold water correctly. Also the water level sensor is faulty as well. ; ordrng 1 WPW10435242 (valve) and 1 WPW10448876 (switch-wl)"
Near Converse, TX 78109
S. L.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFC150M0JB0 Pulled unit from wall replaced control preheated to 350. Educated customer on new style burner all operations normal.
Near Selma, TX 78154
S. L.
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Called CXC spoke to Brooke she gave me Authorization number WTCPWTCAPL1 complaint is unit not drying ran diagnostics no fault codes. Went through diagnostics dispenser diverter motor and pump working at end of cycle heater came on. Customer uses rinse aid temp at faucet is 121 educated customer on priming hot water that plastics wont dry and to crack door open to aid in drying. Unit operating as designed.
Near San Antonio, TX 78260
Tommy B.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 Customer stated that the unit has lights out in both sections. Customer tried to swap lights to solve problem and so tech ordering additional light in case more than one is out; ordrng 1 W10908166 (module)
Near San Antonio, TX 78239
S. L.
Job Details: 11/12/2020
REFRIGERATOR MAYTAG MRT1183FFFH05 Checked unit cannot find any functional failure with unit unit under 1 year old but advised customer without Whirlpool dispatch she will be liable for any kind of install issues leveling etc. customer to get with Whirlpool for proper dispatch.
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/12/2020
WASHER WHIRLPOOL LSN3000PW2 "Customer stated that the issue was the unit seized up and started smoking. Could not duplicate the issue in the home in spin testing. Unit appears to be in good repair, did observe a very small amount of oil near the transmission and motor. Collected service call."
Near La Vernia, TX 78121
S. L.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Called tech line spoke to Chris sr number 7729265841 explained to him issue. He had really no direction to go on went to back of unit tightened compressor retaining bolts moved all refrigerant lines away from frame. Moved unit off of grout lines on floor releveled unit. So far no noise. Customer will report if it returns.
Near Comfort, TX 78013
Colton B.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM00 Issue is intermittent ice production. Finding issue to be a faulty ice maker. Ordering new ice maker to resolve issue. Part is PSP. Told customer we’d call when part comes in. ; saved tckt
Near San Antonio, TX 78259
Jim G.
Job Details: 11/12/2020
WASHER MAYTAG MVW6230HW0 "There is a fault code for a lid lock issue but in fact all components are non responsive. I verified that voltage to main board however it appears the main board has failed. I spoke to JK with WP technical SR# 7729263678. Advised to replaced UI , door lock, and main board. ; ordrng 1 W11394572 (LID LOCK ASSEMBLY) and 1 W11419173 (MAIN BOARD ) and 1 W11478524 (UI ASSEMBLY. )"
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/12/2020
ICEMAKER (STANDA WHIRLPOOL GI1500XHS9 The unit has no power at all. I found that the transformer had 0 ohms resistance and had an open. It also was receiving 0 VAC potential to move electrons. This step down transformer is bad and will need to be replaced. Unfortunately when looking up the part in Marcone I discovered that the part is discontinued.
Near San Antonio, TX 78237
Jesus C.
Job Details: 11/12/2020
WASHER MAYTAG MVWC565FW2 Tested unit. Found water leaking from drain hose on pump. Hose not secured to pump. Secured hose with clamp. No further leaks during testing. Job complete.
Near San Antonio, TX 78260
Tommy B.
Job Details: 11/12/2020
MW-HOOD COMBO MAYTAG MMV1175JZ0 "Customer stated the issue was that the light does not come on. Customer states that they have already changed the lightbulb. Found issue to be a burned out wiring harness along with the socket. Ordering both parts to resolve issue.; ordrng 1 W10210871 (holder,lamp) and 1 W11383533 (WIRING HARNESS)"
Near , TX 78015
Douglas H.
Job Details: 11/12/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Unit microwave door not closing properly. Finding when door pushed a little harder. Inspected unit to find a dent in the frame right at the interlock plunger on the right side. Calling techline to report potential frame damage. Spoke with Chris. Explained the issue. He stated, sounds like an issue with the door. Wants to video call. Video called Chris. He then stated the dent is part of the cavity and not a replaceable part. Techline deemed unit unrepairable. No further issues at this point. Sr 7729260038"
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Tested unit. Found no leaks. No further issues. Unit is working properly. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/12/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Replaced mw control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/12/2020
WASHER WHIRLPOOL WFW5620HW2 Replacedvalves and dispenser assembly. Ran unit through automatic test. All good. Tested to complete. Unit is good to go.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/12/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Module is out. ; ordrng 2 W11462342 (LED MODULE)s
Near Boerne, TX 78006
Douglas H.
Job Details: 11/12/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Unit shows random temps when opening the door. Checked error codes. Found f6e4 UI communication error on it from February and this morning. Ordering console to resolve the issue. Part on b/o; ordrng 1 W11296171 (CONSOLE)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/12/2020
RANGE JENNAIR JDS9860AAP Checked range found igniters back off and valve tubes backed off reseated unit is working as designed. No issues. Job complete.collected service call fee.
Near La Vernia, TX 78121
S. L.
Job Details: 11/12/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Found e2 error on ice maker temps were good fans running checked voltage on ice maker harvest has voltage but ice maker motor failed replaced ice maker tested filled and harvested no errors and filled with water all operations normal. paid in full.; used 1 W11294907 (ICEMAKER) from stock
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 11/12/2020
DISHWASHER KITCHENAID KDTE304DSS0 Checked dishwasher found motor not spinning and leaking water part is on order will need to replace.customer does not want repair wants we unit#5427; schdld next appmnt for 11/16 MON !
Near Boerne, TX 78006
Douglas H.
Job Details: 11/12/2020
REFRIGERATOR JENN-AIR JFC2290REM02 Customer stating unit making loud growling noise for extended period of time intermittently. Customer had recording of noise. Found compressor running hotter than it should be. Ordering compressor to resolve the issue. Parton b/o; ordrng 1 W10507884 (COMPRESSOR )
Near San Antonio, TX 78231
Ezequiel V.
Job Details: 11/12/2020
WASHER WHIRLPOOL WTW5000DW3 Checked washer found error code f1e1 internal board failure ordering control board to resolve issue. ; ordrng 1 W11417466 (CONTROL BOARD)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/12/2020
DISHWASHER KITCHEN AID n/a "Issue is intermittent operation on dishwasher. Found error codes F9E1, F8E2, F10E1, and F6E6. Verified operation in diagnostic cycle. Finding issue to be a control board. It is the one component that all of the error codes have in common. Ordering control to resolve issue. Collected SC and quoted customer on return visit. Asking office to call customer hen we have confirmed that we have the part. ; ordrng 1 W10473197 (cntrl-elec)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/12/2020
MICROWAVE OVEN MAYTAG MMW9730FZ05 Swapped out parts to resolve door closing issues resulting in a lack of function. Unit is now testing good with no further issues at this time
Near San Antonio, TX 78253
Justin
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Replaced freezer door, tested to complete."
Near San Antonio, TX 78258
Tommy B.
Job Details: 11/12/2020
WASHER MAYTAG MVW7230HW0 Customer stated that the issue was the unit makes a weird squealing noise during spin. No errors in diagnostics and could not duplicate the issue in the home. Reviewed use and care guide along with proper loading procedures and techniques to avoid any issues in the future. Customer instruct now fulfilled. Including picture from SD web. No further issues at this time.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/12/2020
DRYER MAYTAG MEDX655DW1 Switch is faulty. ; ordrng 1 WPW10563095 (relay-pts)
Near San Antonio, TX 78259
Jim G.
Job Details: 11/12/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Replaced console. Issue resolved.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFE505W0HS1 "Replaced wire harness on range due to block being burnt after replacement tested range no issues, unit sis working as designed. Job complete."
Near San Antonio, TX 78245
Justin
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Found water not turned on, but motor is not engaging anymore. Will need sump motor for unit. ; O-emld tckt"
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 I called our customer to explain to her that this job was dispatched as an out of warranty call. She really did not want to pay for this service and I understand completely that since it is a unrepairable situation which is not her fault it should be paid by Kitchen Aid. Unfortunately we do not have an authorization from a kitchen Aid. I advised our customer that she could try and work this out with Kitchen Aid. I counseled with N on this. Called Whirlpool Trade Partners and spoke with Laura to document. I know our customer has AIG but it was not sent with an authorization. Reference number 7728753232
Near Helotes, TX 78023
Richard G.
Job Details: 11/12/2020
OVEN ELECTRIC (D KITCHENAID KEBS279BWH01 Customer complaint is that the unit is receiving error code F6E1 oven over range temperature. Found unit to have a bad control board. Ordering control and sensor. Collected service call fee.; ordrng 1 WP74008369 (sensor- ov) and 1 WPW10317345 (cntrl-elec)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/12/2020
REFRIGERATOR JENNAIR JS42PPDUDE00 Freezer lights not illuminating properly. Found lower left module out. Ordering module to resolve the issue. Part on b/o; ordrng 1 W11462342 (MODULE)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Issue was ceiling lights out in refrigerator. Replaced freezer light, unit testing good."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Unit making a grinding noise. Found cause to be damper motor making the noise. Ordering damper motor to resolve the issue. ; ordrng 1 WPW10594329 (DAMPER CONTROL)
Near San Antonio, TX 78259
Jim G.
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Rail Stop was incorrectly positioned. Used wire to correct and repair. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/12/2020
MW-HOOD COMBO KITCHEN AID KOCE500ESS01 "The fan is rattling. This was a in cabinet oven microwave combo. I removed the unit from the cabinetry and disassembled the microwave cabinet. I discovered that the Tory screws holding in the Magnetron Fan motor were lose causing the fan to drop down slightly causing the excessive rattling. I tightened down the screws, tested unit and it is now functioning as designed. There was a second appliance in this call and the additional service fee was added to this invoice for collection purposes."
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/12/2020
WASHER FRGIDAIRE ATF7000FE0 Our customer is having problems with the unit going into wash cycle. He had the door latch replaced recently and I found that the door is not seated correctly on the hinge. I tried to reset it but is damaged. I found that the unit had an error code E56 high motor current. Conducted test 9. The motor winding from pin 1 wrt to pin 2 is 40 k ohms. Pin 1 wrt 3 is 2 ohms and pin wrt 3 is 2 ohms. They should all have resistance between 4 and 6 ohms. The motor will need to be replaced. I accidentally broke the hinge part that latches into the door latch. The door is not aligned right and I used to much force when showing our customer. We will cover this part. I explained to our customer that we could need more parts in the future related to the door hinge problem as well as the control board. Quote is only to fix the motor. Our customer paid our service fee on job number 80236 so this was removed from this invoice.Remaining balance if our customer moves forward.; o
Near San Antonio, TX 78215
Jesus C.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new harness. No issues during testing. Job complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/12/2020
RANGE KITCHENAID KFDC558JSS00 Lower panel was missing and support foot not engaged. Correct used wire tie to secure harness and hoses. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78249
Colton B.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL MFT2776FEZ00 Issue was a frozen over evaporator. Replaced wire harness and repair kit. Unit tested good. While taking unit apart I broke the air tower. Ordering new one to resolve issue. Not scheduling a return date for that. ; ordrng 1 W10749497 (air-tower)
Near San Antonio, TX 78253
Justin
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Plastic piece is falling off of bottom of door. Not replaceable parts, would need to replace doors. Both doors psp items. ; ordrng 1 LW11038910 (dor-fip) and 1 LW11038917 (dor-fip) and 2 W11311686s"
Near San Antonio, TX 78255
Tommy B.
Job Details: 11/12/2020
WINE COOLER KITCHEN AID KUWA244PBS1 Customer has decided to decline service on the product
Near Boerne, TX 78006
Douglas H.
Job Details: 11/12/2020
RANGE JENN-AIR JGRP436HL00 Last trip found faulty UI board. Replaced UI board to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78253
Justin
Job Details: 11/12/2020
RANGE WHIRLPOOL WFG525S0JS0 "Will need electrode for bake, and bake burner tube. Broil working as designed. ; ordrng 1 WP9758078 (burnr-oven) and 1 WP9758079 (igntr-oven)"
Near San Antonio, TX 78254
Richard G.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Replaced oven igniter and sensor. Preheated oven to 500 degrees, per customer’s request. Temperature remained consistent up to 500 degrees. Tested to complete. Unit is good to go."
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 11/12/2020
WASHER WHIRLPOOL WFW6620HW0 Checked washer found bad acu and hmi ordering both to resolve unresponsive unit. ; ordrng 1 W11294803 (cntrl-elec) and 1 W11322905 (cntrl-elec)
Near San Antonio, TX 78245
Justin
Job Details: 11/12/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Spoke with customer and he needs to reschedule to look for closing paperwork. ; schdld next appmnt for 11/13 FRI !
Near San Antonio, TX 78260
Jim G.
Job Details: 11/12/2020
COOKTOP GAS KITCHENAID KCGD506GSS00 Replaced all bezels. Issue resolved.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/12/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Control is incorrect part. Ordering correct part by taking part number directly from the unit.; ordrng 1 W11325603 (CONTROL)
Near San Antonio, TX 78251
Richard G.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint is that the unit is not heating during bake. Verified issue. Broil is not working either. Will need main control.; saved tckt
Near San Antonio, TX 78227
Richard G.
Job Details: 11/12/2020
WASHER MAYTAG MVWB835DW2 "Replaced bearings, hinges, and lid. New lid came damaged on the corner. Will need to reorder. Left new lid installed so that customer will not have to keep lid held down to lock. Door is also catching on the dispenser bezel. Ordering bezel.; ordrng 1 W10601845 (bezel) and 1 W11259006 (lid)"
Near San Antonio, TX 78231
Ezequiel V.
Job Details: 11/12/2020
WASHER MAYTAG MVWB835DC4 Checked washer found bad valve replaced valve after replacement no issues. Unit is working as designed good water flow coming into washer.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 11/12/2020
WASHER WHIRLPOOL WFW6620HC0 Checked washer found light not blinking on acu no displays coming from hmi ordering control board and hmi to resolve issue.; ordrng 1 W11294801 (cntrl-elec) and 1 W11322905 (cntrl-elec)
Near San Antonio, TX 78228
Richard G.
Job Details: 11/12/2020
DRYER WHIRLPOOL WED4815EW1 "Customer states that the unit squeaks loudly and can be heard in the street. Verified issue. Will need to replace pulley and wheels. Will need to order dryer repair kit. Dryer pulley was replaced less than 30 days ago, but wheels and belt were not. Will replace all parts with dryer repair kit.; ordrng 1 4392065 (dryer repair kit)"
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/12/2020
WASHER MAYTAG MVW6230HW0 Installed new gearcase. Still making noise. Called tech line. Sr 7729265741. Suggest replacing cam and basket. ; ordrng 1 W10721967 (drive pulley) and 1 W11178224
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/12/2020
WASHER ROPER RTW4516FW2 Installed new control. No further issues during testing. Tested to complete.
Near Boerne, TX 78015
Douglas H.
Job Details: 11/12/2020
DISHWASHER KITCHENAID KDTM404ESS3 "Customer explained that the unit tips after flooring and wood repaired. Needed to be secured to cabinet. Asked customer to sign damage waiver, customer REFUSED to sign waiver. Explained that whoever uninstalled it needed to secure it. No further issues at this point."
Near San Antonio, TX 78232
Jim G.
Job Details: 11/12/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 Verified issue at the control. ; ordrng 1 WPW10226156 (cntrl-elec)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Issue was broken rack adjuster. Replaced with adjuster kit, unit tested good."
Near San Antonio, TX 78261
Jim G.
Job Details: 11/12/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 I was looking for bushing but could not find them. Parts was able to direct me to the correct part under cabinet parts not door parts. ; ordrng 2 W11223833 (hing-bushg)s
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 SR7729266422 call tech line and spoke to Robert. Drain pan is bowed from ice underneath it. Ordering kit to resolve issue.; ordrng 1 W11457241 (DRAIN PAN KIT)
Near San Antonio, TX 78254
Colton B.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Issue was intermittent ice production. Replaced ice maker, unit tested good."
Near San Antonio, TX 78222
S. L.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFE505W0HB2 Closing paper proved DOP verified and attached found both elements and fuse good 240v at terminal no voltage drop any functions in use no power to bake or broil element needs new control.; ordrng 1 WFE505W0HB2 (CONTROL )
Near Schertz, TX 78154
Shawn W.
Job Details: 11/12/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Replaced the missing parts. Tested unit. Unit filled, washed and drained. Unit is now fully operational."
Near San Antonio, TX 78253
Justin
Job Details: 11/12/2020
WASHER MAYTAG MVWC465HW "Ran unit through high spin, low spin. Agitation was working as designed, unit was more than likely not balanced correctly."
Near Cibolo, TX 78108
Shawn W.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Replaced solenoid. Tested unit. Cubed Ice and crushed ice is distinctly different. Unit is now functioning as designed.
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/12/2020
DRYER WHIRLPOOL WED560LHW0 Last trip found faulty motor and blower wheel. Replaced both to resolve the issue. Unit testing good now with normal noise. No further issues at this point.
Near San Antonio, TX 78232
Ezequiel V.
Job Details: 11/12/2020
REFRIGERATOR MAYTAG MFX2571XEM3 "Checked refrigerator found drain tube clogged installed new drain tube, defrosted the ice unit is working as designed. Job complete. Collected all fees."
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/12/2020
WASHER WHIRLPOOL MVWC565FW2 Tested unit. Only hot water dispensing. Found wiring to valves was damaged. Repaired wiring. Good cold water. No further issues. Tested to complete.
Near Saint Hedwig, TX 78152
S. L.
Job Details: 11/12/2020
RANGE AMANA AGR5330BAB3 Found nick in electrode wire by module. Repaired wire retested all burners operational. All operations normal.
Near San Antonio, TX 78215
Jesus C.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Move in date 2/3/20. Picked up valve from APC. Installed new valve. No issues during testing. Tested to complete. ; pckd up 1 WPW10179146 (valve-inlt)
Near San Antonio, TX 78253
Justin
Job Details: 11/12/2020
DRYER MAYTAG MED5500FW0 "F4E4, F4E3, stored in unit. Sensors working as designed. Do not have vent kit to test dryer vent. Heater working as designed. F4E4 keeps popping up as codes active. Checked all power verified it to be good. Issue is leaning towards a bad control board. Will have customer run on timed dry to see if clothes come out dry , if not then we have a venting issue as well."
Near Cibolo, TX 78108
S. L.
Job Details: 11/11/2020
WASHER WHIRLPOOL WFW72HEDW0 Ran unit found F8 E1 error code and F8 E3 ran diagnostics found the valves pump motor are all working tested water level switch this was good removed air trap found air trap clogged with debris no holes or kinks in hose. Cleared out debris ram small tested unit all operations normal after cycle completed F8E3 error code came back Advised customer that ACU and possibly pressure sensor and hose need to be replaced although continuity and voltage checked good issue is betweej the 2. . Service fee paid quote good 90 days.; rqstng P&A on 1 W10903220 (trap) and 1 W11031829 (cntrl-elec) and 1 W11044558 (hose) and 1 WPW10448876 (switch-wl)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/11/2020
OVEN ELECTRIC (S WHIRLPOOL WFE515S0ES1 "Oven is not heating properly. Customer states it takes an hour to an hour and half to reach 350 degrees. Customer states that a technician came out earlier this year and replaced a part in March or February from Appliance Care of Texas. Checked for error codes, found none. Preheated oven to 350 degrees. Oven slowly began preheating. Previous job# 69088, control board, sensor, and thermal fuse were replaced on 3/17/20. Checked out control board, and found unit not pushing proper voltage to the bake element. Reordering control board, temperature sensor, and thermal fuse. All replaced within last year. Collected service call fee.; ordrng 1 W11122551 (cntrl-elec) and 1 WP3196548 (fuse-thrml) and 1 WPW10181986 (sensor)"
Near San Antonio, TX 78073
Jesus C.
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM Tested unit. Found not cooling. Compressor is running. Unit might have leak. Will need to install new drier to check for leaks. ; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/11/2020
RANGE WHIRLPOOL WFG320M0BS3 Tested unit. Oven not heating. Good power to igniter. Will need new igniter. ; ordrng 1 W11176454 (igntr-oven)
Near San Antonio, TX 78259
Jim G.
Job Details: 11/11/2020
COOKTOP ELECTRIC KITCHEN AID KECD807XSS00 Cool top damaged in the process of removal. Will return to repair. ; ordrng 1 12002793 (tape- foam) and 1 W10296247 (cooktop) and 1 WPW10168883 (trim-cktop)
Near San Antonio, TX 78256
Douglas H.
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Unit stoped making ice consistently. Replaced ice maker due to intermittent ice making issue. Unit testing good now. No further issues at this point. ; used 1 WPW10300024 (ICE MAKER) from stock
Near Somerset, TX 78069
Jesus C.
Job Details: 11/11/2020
RANGE WHIRLPOOL WFE540H0ES Tested unit. Bake not heating. Bake element is open. Will need to replace element. ; schdld next appmnt for 11/13 FRI !
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Called tech line spoke to TJ. SR77292419812 Confirmed that we need a new damper control. Part has already been ordered.; saved tckt
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/11/2020
RANGE WHIRLPOOL WFE505W0JZ0 Complaint is unit not reaching temperature. Tested unit. Set bake at 350. All thermostats reading 350. No issues with unit at this time. Job complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/11/2020
WALLOVEN KITCHEN AID KEBS107SSS04 Verified hidden bake element. Collected service fee. ; ordrng 1 WPW10207398 (elmnt-bake)
Near Converse, TX 78109
S. L.
Job Details: 11/11/2020
VENTHOODS UNKNOWN UXT4030ADB0 Customer states recall on appliance and doesn’t want to be liable for paymentdid not show this in service matters or sb. web called CXC spoke to Tiffany. No recall on unit advised customer of service fee and cannot give her quote til after i diagnose for parts and labor customer wanted me to wait in home while she shopped for new vent hood prices advised customer that she will need to make decision now if she wants service or not. Customer was very rude and told me to leave reported this to NR.
Near Converse, TX 78109
S. L.
Job Details: 11/11/2020
WASHER WHIRLPOOL WTW8540BW1 Found no errors on unit when in diagnostics valves and pump motor all work ran regular cycle unit would not fill just recirculating and spins. Advised customer that main control is needed. Checked vendors control NLA. Service fee only ; rqstng P&A on 1 W10643260 (cntrl-elec)