We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/22/2021
Installed new belt. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Universal City, TX 78148
Chris S.
Job Details: 07/22/2021
Replaced icemaker tested unit everything working properly properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78245
Richard G.
Job Details: 07/22/2021
"Customer complaint is that the unit is not spinning the water out of the clothes. Entered diagnostics and found error codes F0E5 off balance load detected. Also found front right leg was not even, causing unit to be off balance. Ran diagnostics cycle. Ensured unit is level and balanced. Unit is still off balance during spin. Unit is making a squealing noise during the end of spin cycle, coming from the gearcase. Will need to order gearcase, motor, shifter, cam assembly, and belt.; ordrng 1 W11454734 (Gearcase) and 1 W10890624 (Motor) and 1 W10721967 (Cam assembly) and 1 W11239857 (Belt) and 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78245
Richard G.
Job Details: 07/22/2021
"Customer complaint is that the oven is not heating. Can hear the igniter clicking and the gas, but not lighting. Set unit to bake at 350, bake burner is lighting intermittently. Will need to order igniter.; ordrng 1 WP9758079 (Igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78245
Richard G.
Job Details: 07/22/2021
Customer complaint is that the freezer has stopped cooling and the icemaker has stopped working. Verified issue. Will need evap motor with harness.; ordrng 1 W11032800 (Evap motor with harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78251
Richard G.
Job Details: 07/22/2021
"Customer complaint is that the unit is still shaking and walking across the floor. Found unit to be a little off balance, adjusted front right leg to steady machine. Also installed bushings in front suspension. Calibrated unit and tested. Unit is operating normally in test mode. Customer will test it out."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78253
Richard G.
Job Details: 07/22/2021
Customer complaint is that a wheel on the right adjuster has broken off. Verified issue. Replaced adjusters with kit. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near San Antonio, TX 78227
Jesus C.
Job Details: 07/22/2021
"Installed new tub assembly. Tested unit. Found stator damaged from seized tub. Not getting correct voltage from control. Will need new stator and control. ; rqstng P&A on 1 W11322883 (Control) and 1 W11354542 (Stator), states that autho needed"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Aransas Pass, TX 78336
Michael
Job Details: 07/22/2021
"Installed fix thermostat, turned the appliance on, its heating and working normal"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Ingleside, TX 78362
Michael
Job Details: 07/22/2021
"The dryer was making a noise when I turned the dryer on, like it was hitting something. Removed the front panel and found a screw underneath in the ring felt, removed the screw and cleaned out all the lint inside the appliance. Put the front panel back in place and turned the dryer on, no longer making the noise and working normal"
We serviced a
WHIRLPOOL ICEMAKER
Model EB2SHKXVQ00
Near Corpus Christi, TX 78411
John L.
Job Details: 07/22/2021
"Inspected unit, found icemaker to be getting jammed. Will need to replace icemaker to resolve issue.; ordrng 1 D7824706Q (ice maker)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Portland, TX 78374
Michael
Job Details: 07/22/2021
"Not complete the wash cycle per customer. F7E6 motor fault, found the actuator had popped out of the slider, put it back in place temporarily, confirmed the actuator needs to be replaced, please reschedule when the part comes in ;"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
John L.
Job Details: 07/22/2021
"Installed actuator, recalibrated unit. Tested after installation, issue resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78412
John L.
Job Details: 07/22/2021
"Installed actuator, recalibrated and tested. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Portland, TX 78374
Michael
Job Details: 07/22/2021
"Installed new lid, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Corpus Christi, TX 78404
John L.
Job Details: 07/22/2021
"Inspected unit, no codes pulled. Customer states that unit does not dispense rinse aid, as when customer tries to refill contents already overflowing. Also bushings on door will need to be replaced to resolve issues customer is having with door.; ordrng 1 W10428217 (dispenser assy) and 2 8268961 (pad)s"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Sinton, TX 78387
Michael
Job Details: 07/22/2021
"The customer said the the tub is hitting the sides when its on the spin cycle. Open the lid and pushed on the tub, its real bouncy, the suspension is bad. Tested the agitation and spin cycles, all is working normal, no abnormal noises, ordered the suspension and rescheduled the customer ; ordrng 1 W10780045 (Suspension)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alice, TX 78332
Adam
Job Details: 07/22/2021
Inspection of unit shows error code for motor fault. This does relate directly to service pointer for replacing actuator. Further inspection of underside of unit shows actuator has come loose of cam assembly. Replace actuator to resolve issue; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Falfurrias, TX 78355
Adam
Job Details: 07/22/2021
Customer complaint of light in freezer section has gone out completely and is dimming in refrigerator compartment. Replaced light assembly in freezer compartment to resolve issue. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78416
John L.
Job Details: 07/22/2021
"Installed actuator, recalibrated unit. Ran test cycle, unit working as designed. Issue resolved."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Corpus Christi, TX 78416
John L.
Job Details: 07/22/2021
"Screws to lid came out, re-inserted and tightened screws. Issue resolved."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78416
John L.
Job Details: 07/22/2021
Inspected unit found issue to be with ring bearing and felt. Will need to replace both to resolve this issue.; ordrng 1 W10730752 (seal-door) and 1 W10803476 (brng&seal) and 1 692526 (sub 279441)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/21/2021
Model Number: WRS325SDHZ05 Serial Number: HRA1313726. DOP 21 April 2021. Our customer is having a problem with their ice maker not working. I ran diagnostics isolating the ice maker. It would not harvest. I counseled with DH at ACT. The ice maker might jumpstart but will need to be replaced. Part ordered.OOS; rqstng P&A on 1 W11284458 (Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Boerne, TX 78015
Douglas H.
Job Details: 07/21/2021
"Main complaint of ice maker not making ice and not quite as cool as should be. Found issue for ice maker to be fill tube frozen over and inlet tube kinked. Removed the clog from fill line to resolve the issue, for the cooling issue found cause to be condenser coil was clogged with hair bellow the front of unit. Removed that hair to resolve that issue. Unit testing good now. No further issues at this point."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/21/2021
"Last trip found motor, collar and blower wheel to be the cause of the noise issue. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Richard G.
Job Details: 07/21/2021
"Replaced inverter, sensor, and harnesses. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78234
Sebastian
Job Details: 07/21/2021
Replace splotch on unit tested unit unit is working as it should did calibration as well
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/21/2021
"Issue was a poor drain. Removed debris from drain line, unit tested good. Could not find model and serial tag, however unit is registered."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS01
Near Terrell Hills, TX 78209
Sebastian
Job Details: 07/21/2021
Sr 7731305296 Tightened up screws using impact customer claims that last technician did something up at the top hinge cannot confirm this reported with tech line that a tightened up screws when is it gonna impact and if it comes loose again that is likely a problem with the cabinet
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78259
Douglas H.
Job Details: 07/21/2021
"Customer had breaker to unit turned off upon arrival, customer stated unit was beeping and flashing errors prior to leaving breaker turned off. Tested unit. Unit is functioning properly now. Likely issue based on customer description was unit reverted to demo mode and leaving breaker off for multiple days fixed the issue. No further issues at this point. If issue persists please order W11091934 latch assembly and W11348059 electronic control."
We serviced a
WHIRLPOOL RANGE
Model KDRS505XSS02
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/21/2021
Installed new valve. Back left burner now working. No further issues during testing. Job complete.
We serviced a
SAMSUNG DRYER
Model DV419AEW-XAA
Near San Antonio, TX 78254
Justin
Job Details: 07/21/2021
"Found lint trap full, will recommend customer use a duct cleaning service in the next couple of weeks to clean out the inside of the duct vents. Cleared out lint closest to lint trap. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/21/2021
"I removed the ice level sensor controls and the old ice maker. Replaced with new parts. Ran test 15, 57 and 45 to verify that the ice maker was harvesting and filling and that the sensors were detecting. All passed. Unit is fully operational now."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Sebastian
Job Details: 07/21/2021
Replace both parts and tested unit unit good to go
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78217
Jim G.
Job Details: 07/21/2021
I verified a faulty door. Ive replaced the door. Issue is resolved. Unit tested properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2SHDXTQ01
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/21/2021
Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/21/2021
Installed new drier. Cleared system. Vacuum and recharge. No issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/21/2021
Customer said f8 e1 code came up. Tested and found clogged hot water valve. Unclogged valve and tested with no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/21/2021
"Replaced UI, leveled doors and tightened door handles. Unit testing good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78249
Jim G.
Job Details: 07/21/2021
Anthony SR# 7731306804 after speaking with techline I verified that the thermistor is reading properly. I was instructed to replaced. Its the UI and the control which is responsible for defrost protocols. I also secured the thermistor with a zip tie and foil tape per techline instruction. ; ordrng 1 W11449482 (Control ACU) and 1 W11214887 (Dispenser UI Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/21/2021
This dispatch came without the part ordered. I let the customer know that I will need the part before I can repair it. I explained that Im not sure how this happened. I contacted NR and found that the part will not arrive until August. This could have been a double dispatch error. Our customer wanted to know who he could talk to because he was obviously not happy. I referred him to Whirlpool. Part reordered to be safe. I contacted Parts Department as well to monitor. PRt is showing OOS.; ordrng 1 W11513977 (Tub)
We serviced a
SAMSUNG WASHER
Model WF419AAW-XAA
Near San Antonio, TX 78254
Justin
Job Details: 07/21/2021
Heard the noise happen during one of the spray cycles. Would recommend replacing DC62-00214L and DC61-02427D. ; ordrng 1 DC62-00214L (Valve) and 1 DC61-02427D (Liquid spray tray)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/21/2021
"Issue is that the dryer would not turn off by itself. Replaced timer from ssb, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2021
Customer stated unit intermittently making ice and sometimes ice making is slushy and will dispense crushed instead of cubed ice. Found cause to be faulty ice maker that was leaking. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2021
"Customer stated unit doesnt dry. Ran service diagnostics testing to check unit, found no error codes. Ran through cycle to find that the control isnt sending proper voltage to heater, as heater comes on but not strong enough. Ordering control to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11087226 (control elec)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH75021HZ-0
Near San Antonio, TX 78249
Jim G.
Job Details: 07/21/2021
Replaced magnetron. Unit tested properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78248
Shawn W.
Job Details: 07/21/2021
I removed the bad shifter and replaced with the re-engineered shifter. I ran calibration then went into manual test mode to isolate the agitate and spin. Unit is now fully functional
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78248
Jim G.
Job Details: 07/21/2021
Ive verified a slipping belt. Ive also decided to replaced the splutch cam assembly as a precaution. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Splutch Cam Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/21/2021
Our customer has another leak. The water was off when I arrived. We turned the water back on and I checked for leaks in the front and back. I found that our customers water line from the home joined in to the refrigerator water line has a leak. I showed this to our customer. I told her I wOuld see what we could do but likely they would have to have a Plummer or the installers repair this. The hose that has the leak is not part of the refrigerator parts. I spoke with NR but unfortunately this will be a customer installation responsibility. I called our customer to explain this. While I was there are customer wondered why the water was forming on the front left side of the refrigerator and I explained that in some cases the flooring in the home could be slopped in a certain direction. I used my level to confirm that there is a slight slope in that direction. Our customer told me she did not believe that. I called Whirlpool Trade Care team to document our customers concerns SR# 7731218200
We serviced a
WHIRLPOOL DRYER
Model WETLV27FW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/21/2021
Installed new timer. No further issues. Tested to complete.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS107SSS04
Near San Antonio, TX 78258
Jim G.
Job Details: 07/21/2021
Verified an open baking element. Replaced faulty element. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/21/2021
Model Number: WTW5100HW1. Serial Number: CA1600673. Model number was off by one digit but the one on the unit is not showing up in entitlements. Our customer does not have a copy of the receipt currently but can get one. It came up when I entered it straight from the unit and it is showing a date of purchase of 01 June 2021. Our customer is having problems with the unit running. I found no fault codes in diagnostics and when I tried to start Diagnostic Cycle it did not perform. In component activation no loads actuated. During Test 8 for lid lock I found that the solenoid fro J3-2 wrt J3-3 is open line. It should have 59 to 160 ohms of resistance. This unit will need a new lid lock mechanism. Part ordered. OOS. Rescheduling strike S contingency.; ordrng 1 W11394572 (Lid Lock Mechanism)
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHS120EBS0
Near San Antonio, TX 78212
Colton B.
Job Details: 07/21/2021
New door panel had scratch on it. Called customer and let them know that the door is being reordered.; ordrng 1 W11037008 (Door)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ06
Near San Antonio, TX 78253
Richard G.
Job Details: 07/21/2021
"Customer complaint is that the light under the unit has stopped working verified issue. Light was stuck in outlet.replaced light, still not working. Removed good light, rescheduling with control and socket.; ordrng 1 W11342846 (Control) and 1 W11333816 (Control) and 1 W10210871 (Lamp holder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Boerne, TX 78006
Colton B.
Job Details: 07/21/2021
Issue is that the unit put its into showroom mode. Called techline who said it could have been caused by customer accidentally or a power issue caused by a storm. Indicating that it was a one off glitch (SR: 7731301021). Customer will monitor situation and call us if it comes back.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78260
Jim G.
Job Details: 07/21/2021
Ive verified no issues. Unit heated to temp within appropriate time. Reset unit. Cleared codes. There was a communicate error code but there was no indication it was a persistent issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78250
Richard G.
Job Details: 07/21/2021
Replaced icemaker. Tested to complete unit is good to go.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51ES4ES02
Near San Antonio, TX 78240
Sebastian
Job Details: 07/21/2021
Customers concern is that the unit was overheating and would read an odd temperature found that the unit was set to Celsius double check make sure unit was not overheating anyway found that unit is cycling was about a 50? differential unit is calibrated correctly from what I can tell after watching it cycle several times customer instruct showed customer how to swap from Celsius to Fahrenheit
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near San Antonio, TX 78260
Jim G.
Job Details: 07/21/2021
Found no issue with unit. There was indeed an OB error stored however customer indicated that it only happened one time went over loading best practices. Also leveled unit properly.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/21/2021
"I removed the burners, caps and grates from the in cabinet cooktop removed the u it from the cabinet turned off the gas and electrical. I then removed the electrode and orifice holder from the burner base. I replaced with the new orifice holder, reassembled and reinstalled the unit. The middle burner is now working on the two separate burner valves and functioning as designed. Unit is fully operational now."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78261
Jim G.
Job Details: 07/21/2021
I could not verify any further issues. However I did see that the rinse aid level was set to low. I increased it to 4 and used wire tie to secure harness.
We serviced a
KITCHENAID VENTHOODS
Model KVWB406DSS1
Near San Antonio, TX 78253
Justin
Job Details: 07/21/2021
"Saw this job yesterday, need another chimney order. ; O-emld tckt"
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2021
Center burner poofs out with extreme pressure when turned to high. Found cause to be faulty valve. Ordering valve to resolve the issue. Scheduling for soonest availability. ; ordrng 1 W11246817 (valve-brnr)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78245
Richard G.
Job Details: 07/21/2021
"Customer complaint is that the unit is leaving wet clothes at the end of the cycle. Entered diagnostics and found error codes F7E6 motor fault, F0E5 off balance load detected. Ran unit through diagnostics cycle and found issues with motor and gearcase. Ordering motor, gearcase, cam assembly, belt, and shifter.; ordrng 1 W11454734 (Gearcase) and 1 W11497303 (Motor) and 1 W10721967 (Cam assembly) and 1 W11239857 (Belt) and 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2021
Customer stated unit console will advance time and will turn itself on and off. Checked errors found F6e4 ui to control error and f6e0 communication error. Ordering console and main control to resolve the issue. Console oos. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78254
Justin
Job Details: 07/21/2021
Replaced control board and calibrated unit. Ran diagnostics
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES0
Near San Antonio, TX 78254
Justin
Job Details: 07/21/2021
Replaced spark module control and tested to complete.
We serviced a
WHIRLPOOL RANGE
Model WEEA25H0HZ1
Near La Vernia, TX 78121
Chris S.
Job Details: 07/21/2021
Customer stated touchscreen was on control locked and they couldnt take it off. Unplug the unit from the wall to reset plug unit back in everything working properly got no error codes . If customer calls back please order control board and get authorization before going back out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near San Antonio, TX 78249
Sebastian
Job Details: 07/21/2021
Replaced icemaker which resolve the unit double check valves valves do not need to be changed out
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near San Antonio, TX 78256
Sebastian
Job Details: 07/21/2021
"Unit was missing the front right wheel I was able to replace the wheel without removing the unit called whirlpool to report floor being damaged due to install whirlpool explain to me that unit is past the 30 day cosmetic warranty and is not responsible for that install damage that would be Lowes or installer. Unit is fixed at the moment snapped pictures of flooring damage closing out, Customer has concerns at the panel and the top is scratched or damaged I dont see any damage to it unit is passive cosmetic warranty according to whirlpool"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS05
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2021
"Customer stated when upper grille is in place it gets extremely hot, along with the mullion and the gaskets. Found cause to be weak condenser fan motor not blowing as hard as it should. Ordering condenser motor to resolve he issue. ; ordrng 1 W10854034 (motor-cond)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78245
Richard G.
Job Details: 07/21/2021
"Replaced drain pump and tub. Tested to complete. Unit is good to go. If smell returns, there is nothing wrong with the washing machine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/21/2021
Installed new spacers. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near San Antonio, TX 78227
Jesus C.
Job Details: 07/21/2021
Not starting. Called tech line. Bad push to start. Ordering new switch. Sr 7731301442; ordrng 1 WPW10117655 (Start relay)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near La Vernia, TX 78121
Chris S.
Job Details: 07/21/2021
Called customer to give eta and customer stated they dont need service from us
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB02
Near San Antonio, TX 78263
Chris S.
Job Details: 07/21/2021
Customer stated that water was coming down from ice door. Found issue to be faulty ice door. ordrng 1 WP2180353 (door-chute) and 1 WPW10205979 (motor)
We serviced a
MAYTAG DRYER
Model WED5620HW0
Near San Antonio, TX 78222
Chris S.
Job Details: 07/21/2021
Customer stated that dryer is heating just making horrible squeaking noise. Found issue to be faulty pully and wheels. Ordering Dryer repair kit. ordrng 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Converse, TX 78109
Chris S.
Job Details: 07/21/2021
Replaced start device and tested unit everything working properly. Yes to survey.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Converse, TX 78109
Chris S.
Job Details: 07/21/2021
Customer stated that washer was not cleaning properly and clothes super wet after cycle is done. Found issue to be faulty actuator. Replaced actuator calibrated and tested unit everything working properly. Yes to survey.
We serviced a
MAYTAG WASHER
Model MVWB855DC1
Near Helotes, TX 78023
Justin
Job Details: 07/21/2021
"F6E2 stored, unit will not function correctly. Customer would need to replace both control and console. W10916649 and W11226503"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS06
Near Cibolo, TX 78108
Zachary
Job Details: 07/21/2021
Was replacing microcomputer and discovered new board did not have input at P4 it is siliconed over. Checked to make sure I ordered correct board and I did. Checked Marcone and double checked part numbers. All correct. Picture even shows input at P4 should be there. Defective microcomputer. Ordering another microcomputer to resolve issue. Part is once again OOS and will need to be scheduled when available.; ordrng 1 W10892389 (Microcomputer)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78209
Zachary
Job Details: 07/21/2021
"Replaced bad control board, was now able to test washer. Washer is about a 3rd full of water so attempted to drain before running calibration. No function. Ran calibration cycle. Tried again, no change. Had already checked connections at drain pump and control board. Ordering drain pump to resolve issue.; ordrng 1 W10919003 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near San Antonio, TX 78218
Zachary
Job Details: 07/21/2021
"Checked refrigerator, complaint is that items, even milk on top right front of refrigerator are freezing. Damper motor is stuck open. Ordering damper to resolve issue.; ordrng 1 WPW10594330 (Damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78218
Zachary
Job Details: 07/21/2021
"Checked washer found faulty actuator popped off splutch. Replaced actuator, calibrated and tested washer no issues or error codes found. Washer is working as designed. ; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near San Antonio, TX 78242
Jesus C.
Job Details: 07/21/2021
Unit not filling with water. Found Broken wire going to float switch. Repaired wire. Good water to tub. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Corpus Christi, TX 78415
Adam
Job Details: 07/21/2021
Read full list of previous notes. Called trade care team to try to confirm if a certain by metal was attached to Harness wire. According to them bimetal is considered part of that harness and is not a separate component. Previous notes and estimates stand. Have not scheduled return appointment pending part arrival; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Victoria, TX 77905
Michael
Job Details: 07/21/2021
"The appliance is not cooling, the evaporator fans are working normal. Pulled the refrigerator out and removed back cover, the condenser fan is working normal, the compressor is locked up. Sealed system issue, shows to be covered underneath whirlpool warranty, ordered the compressor , no ETA, please reschedule the customer when the part comes in ; ordrng 1 W10903340 (Compressor)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Victoria, TX 77901
Michael
Job Details: 07/21/2021
"Wont complete the wash cycle per customer. F2E1 stuck key, F5E3 lid lock fault error codes, cleared error codes and tested the lid lock, not functioning properly. She said to make the repair, installed new latch from TS, calibrated and performed a diagnostics test, completed with no issues or error codes. ; used 1 W11307244 (Latch) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Victoria, TX 77901
Michael
Job Details: 07/21/2021
"The console didnt have a control in it, just the keypad. The issue is going to be the control, ordered part and rescheduled the customer ; ordrng 1 W10906426 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Victoria, TX 77904
Michael
Job Details: 07/21/2021
"Installed the switch and spacer, the light is turning on and off properly, the appliance is working normal"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Victoria, TX 77904
Michael
Job Details: 07/21/2021
"The light lens had broken off on the left side. I was able to remove the broken piece out of the socket. Ordered the light lens, no ETA, please reschedule when the part comes in; ordrng 1 W11450856 (Light lens)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Victoria, TX 77905
Michael
Job Details: 07/21/2021
"Wont complete the wash cycle per customer. F8E1 no fill/long fill, F2E1 stuck key, cleared error codes and tested the inlet valve, has good water pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal. They are on a water well and sometimes the electricity goes out which shuts off the well, which may have cased the issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Corpus Christi, TX 78416
John L.
Job Details: 07/21/2021
"Installed compressor evaporator, vacuumed and charged unit unit holding vacuum and charge spirit charged unit with 4.75 ounces of refrigerant. Unit holding proper pressure is Cooling. Issue has been resolved."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558FEZ01
Near Corpus Christi, TX 78415
John L.
Job Details: 07/21/2021
"Inspected unit found small gap in gasket. Set gasket, and restored lights. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Corpus Christi, TX 78411
John L.
Job Details: 07/21/2021
"Inspected unit, found 1/4 gap on gasket. Was able to reform gasket, and freezer door now sealing properly. Also light is now working. Issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Portland, TX 78374
John L.
Job Details: 07/21/2021
"I replace compressor, vacuum and charged unit. Unit holding vacuum and refrigerant. Charged unit with 4.8 ounces of refrigerant, unit is holding charge and is cooling checked all joints for leaks none found. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Corpus Christi, TX 78414
Adam
Job Details: 07/21/2021
Installed new gasket and applied silicone to gaps in body to lighter. Device customer it will take a little time for the adhesive to cure. Further inspection shows new gasket making excellent contacts with body. Issue resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78252
Jim G.
Job Details: 07/20/2021
Ive verified the console is failing. Intermittently non-responsive. Also will sometimes make selections by itself. ; ordrng 1 W11297709 (Console)
We serviced a
KITCHENAID VENTHOODS
Model KVWB406DSS1
Near San Antonio, TX 78253
Justin
Job Details: 07/20/2021
Found bottom chimney on new part scratched as well. Installed newer chimneys but will reorder. ; ordrng 1 W11417192 (Chimney)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ00
Near Schertz, TX 78108
Chris S.
Job Details: 07/20/2021
Customer stated that there is frost in the back of the evaporator in the fridge section. Found issue to be bad evaporator fan and thermistor fan is out of stock right now.; ordrng 1 W11098695 (fan-scroll)