Near Salem, VA 24153
Chris S.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 The cooling had just turned off with all the lightning still on. Will order and replace the UI. ; rqstng P&A on 1 W11092503 (panel-ui)
Near San Antonio, TX 78217
Devon F.
Job Details: 01/24/2020
WASHER WHIRLPOOL CAE2795FQ0 Customer complaint was unit would leave clothes wet at end of cycle replaced inlet valve to resolve issue unit is operating as designed. Collected labor 100 card.
Near Salem, VA 24153
Chris S.
Job Details: 01/24/2020
DRYER MAYTAG MEDB855DC4 The control relay isn’t closing when it should thus no sending power to the element. ; rqstng P&A on 1 W11158453 (cntrl-elec)
Near Radford, VA 24141
Uriah B.
Job Details: 01/24/2020
BELLA KITCHENAID KRFC704FBS00 Needs drier and RC evap. Suspect leak in the RC evap. Temps averaging 48 in the RC and 23 in the FC. Settings at recommended settings. Evap not in stock at Whirlpool or vendors. Will take 15 business days to track down. ; ordrng 1 W10865322 (evaporator) and 1 W11109499 (drier-tube)
Near Roanoke, VA 24018
Chris S.
Job Details: 01/24/2020
WARMING DRAWER KITCHENAID KOWT100ESS00 The left drawer slide is coming apart. ; ordrng 1 WPW10188461 (slide-drwr)
Near San Antonio, TX 78247
Devon F.
Job Details: 01/24/2020
MW-HOOD COMBO WHIRLPOOL WMH53520CS6 "Customer complaint was unit would no power on took unit down replaced fuse and microswitches to resolve issue unit is operating as designed.; used 1 W10138793 (FUSE-THRML), and 1 W10727360 (SWITCH) from stock"
Near Salem, VA 24153
Chris S.
Job Details: 01/24/2020
ICEMAKER WHIRLPOOL WRS586FLDM01 The icemaker wasn’t producing ice and overflowed a few times. The ice dispenser motor is getting voltage but isn’t running. ; rqstng P&A on 1 W11202789 (motor) and 1 WPW10251076 (icemaker)
Near Kingsville, TX 78363
Adam
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL GT2SHMXMS01 Arrived at customers location customer states job was meant to be canceled. Issue resolved
Near Falfurrias, TX 78355
Adam
Job Details: 01/24/2020
DRYER MAYTAG MEDC465HW0 Inspection of unit shows dryer in good working order. Customer is having a long drive times because of restricted airflow. Advise customer to clean out and reset exhaust hose to shortest most direct route to resolve issue.
Near Freer, TX 78357
Adam
Job Details: 01/24/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 1827. Arrived at customers location unit is considered out of warranty tried to call partner team to get concession. Partner team stated their systems are down and would be unable to provide any help in this regard advised to tell customer to try and call back and get Concession for themselves. Asked customer service rep for an SR number rep stated unable to provide SR number because again systems are down but said she would try to make note in customers file. Issue resolved
Near Benton, AR 72015
Doug M.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Inspected unit for not starting, ran service diagnostics found wash motor not starting with 120v at motor, diagnosed to need pump motor assembly ; ordrng 1 W11025157 (pump&motor)"
Near Corpus Christi, TX 78412
John L.
Job Details: 01/24/2020
DRYER MAYTAG MEDB765FW "Replaced overlay, issue has been resolved."
Near Roanoke, VA 24019
Chris S.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 I installed the control and evaporator wire harness. I checked operation. All operations check ok.
Near Draper, VA 24324
Uriah B.
Job Details: 01/24/2020
FREEZER WHIRLPOOL WRT318FZDW01 "Cx is still experiencing freezing, even on the warmest refrigerator setting. Temp is holding at about 17 in the RC on the top shelf, around 20 elsewhere in the fridge, and around 0 in the FC. Frozen food on top shelf, door, and other spots. New thermistors last time we were out. Replaced control. If we get called back, Per techline break styrofoam away from thermistor to increase airflow across the thermistor. Also set the freezer to the max temp to restrict some airflow to the refrigerator. SR. 7726970899"
Near Roanoke, VA 24012
Chris S.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL DP1040XTXQ5 They canceled service.
Near Roanoke, VA 24019
Chris S.
Job Details: 01/24/2020
WASHER MAYTAG MHW5630HC0 The water was leaking from the dispenser. There was a screw holding the dispenser box that wasn’t installed correctly. I reinstalled the screw and checked operation. All operations check ok.
Near Blue Ridge, VA 24064
Chris S.
Job Details: 01/24/2020
DISHWASHER KITCHENAID KDPE234GPS0 I installed both hinges and checked operation. All operations check ok.
Near Radford, VA 24141
Chris S.
Job Details: 01/24/2020
OVEN WHIRLPOOL WFE525S0HZ1 If installed both hinges and checked operation. All operations check ok. ; pckd up 1 W10299227 (hinge-door)
Near Pearcy, AR 71964
Doug M.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced water valve due to shorted solenoid not allowing water to dispense , tested unit operation checks ok"
Near Hot Springs, AR 71901
Doug M.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced ice maker due to not making ice with 120v to ice maker and ice maker not cycling, tested unit operation checks ok"
Near San Antonio, TX 78248
Ivan B.
Job Details: 01/23/2020
FREEZER WHIRLPOOL WZF34X16DW04 Checked refrigerator all operation normal and components functioning as designed. Customer complaint of noise most likely due to copper tubing vibrating off each other. Re aligned the tubing where it will not touch. Unit did not reenact previous noise so I could not pin point the sound. Also explained to customer that the tight seal of the door is normal. Customer does not agree with findings and would like that annotated.
Near San Antonio, TX 78254
Christian G.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Issue stated by customer: console cracked. Replaced console, unit test good. Informed customer of survey."
Near San Antonio, TX 78222
Steven G.
Job Details: 01/23/2020
DRYER MAYTAG MEDB855DC4 "Arrived at home to fix dryer customer informed me that Lowe’s changed unit out, so I guess when Lowe’s calls we can fix it there."
Near Alamo Heights, TX 78209
S. L.
Job Details: 01/23/2020
MICROWAVE OVEN JENN-AIR JMW2430DP01 Removed unit with dolly removed console replaced console and replaced oven acu. Reassembled installed unit set unit to model and finished set up. Tested unit all operations normal.
Near Kerrville, TX 78028
Sherman
Job Details: 01/23/2020
DRYER MAYTAG MEDC215EW1 Upon arrival customer said electrician came out and replaced blown fuses. She wanted me to double check unit to be safe. Unit is functioning as designed. No further issues at this time. Tested unit. Heating up as designed. Yes to survey and leave behind.
Near Boerne, TX 78015
Tommy B.
Job Details: 01/23/2020
DRYER WHIRLPOOL WED5620HW1 Swapped out control and console to resolve electrical issues. Unit testing good now. Yes to survey.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Replaced pump and motor assembly ran dishwasher no issues, checked for error codes no issues. Job complete."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/23/2020
DISHWASHER KITCHEN AID KDTE304GPS0 Replaced motor and pump ran dishwasher no issues. Ran diagnostics found no error codes. Job complete.
Near Converse, TX 78109
S. L.
Job Details: 01/23/2020
WASHER WHIRLPOOL WFW97HEDW0 Removed rear panel replaced pump reassembled cleared error code ran automatic verification cycle no errors all operations normal. Advised customer that outlet is loose and should be repalced.
Near San Antonio, TX 78247
Devon F.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 Customer complaint was unit would not dispense water nor ice replaced inlet valve unit is operating as designed. Collected 236.96 card
Near San Antonio, TX 78229
Steven G.
Job Details: 01/23/2020
DRYER MAYTAG LSE7806ACE "Checked washer found blown fuse from bad lid switch, replaced fuse and lid switch checked operation unit working normal again"
Near San Antonio, TX 78242
Jesus C.
Job Details: 01/23/2020
WASHER MAYTAG MVWC565FW1 Tested washer. Found power supply connector on control was loose. Causing intermittent power issues. Fixed connector for power supply. Unit is working properly. No further issues. Tested to complete.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 01/23/2020
WASHER WHIRLPOOL WTW5000DW1 "Replaced basket, ran diagnostics and recalibrated no issues. Job complete. No error codes found during testing or operation. Job complete."
Near Helotes, TX 78023
Colton B.
Job Details: 01/23/2020
WASHER WHIRLPOOL WTW4816FW2 Issue was long fill on washer. Replaced control board and valve to resolve issue. Unit tested good.
Near San Antonio, TX 78254
Justin
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DW4 Found unit to have a bad drain pump. Replaced and tested to complete. Went over survey with customer and leave behind.
Near San Antonio, TX 78251
Christian G.
Job Details: 01/23/2020
WASHER WHIRLPOOL WTW5000DW2 "Issue stated by customer: washer making loud grinding/squealing noise. Ran unit through diagnostics, no error codes present. Unit spins well but, agitate causes very loud noise. Ordering parts.; ordrng 1 W11035751 (gearcase)"
Near Boerne, TX 78015
Tommy B.
Job Details: 01/23/2020
COOKTOP GAS KITCHEN AID KGCU467VSS02 Intermittent gas release and sparking of electrode. Discussion with field supervisor and determined issue to be faulty switch in the valve and not the spark module connection.; ordrng 1 WPW10385582 (valve-brnr)
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/23/2020
RANGE KITCHEN AID KSEG700ESS3 Installed new filter board. No issues during testing. Tested to complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/23/2020
RANGE WHIRLPOOL WFE525S0HB1 "Replaced both sides of door trim and vent trim. Unit is good to go. Unit was moved to a vacant home,no one to sign or speak with about survey."
Near San Antonio, TX 78259
Jim G.
Job Details: 01/23/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Duplicated ticket.
Near San Antonio, TX 78260
L
Job Details: 01/23/2020
WASHER WHIRLPOOL WTW7500GW0 Costumer issue was Asher not filling up. Ran diagnostics found bad water valve not letting cold water dispense. Replace water valve ran diagnostics no error error codes. Calibrated unit. No other issues job complete. Service fee/105parts38.63 /labor 85 collected 247.49
Near San Antonio, TX 78228
Steven G.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Checked refrigerator found temps in refrigerator and freezer 38 and-4 replaced damper and ordered freezer door glides, found door not closing causing frost buildup, nothing wrong with seal system ; ordrng 2 W10860513 (GLIDES)s"
Near San Antonio, TX 78217
Steven G.
Job Details: 01/23/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 "Checked ice maker found compressor is ok, unit needs a Evaporator no freon in unit, ordering evaporator ; ordrng 1 W10218037 (evaporator)"
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 01/23/2020
RANGE WHIRLPOOL WFE505W0HS1 Replaced control board and 2 infinite switch. Ran diagnostics no issues cooktop on/cooktop hot lights no longer on. Job complete.
Near San Antonio, TX 78230
L
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Issue was fridge not cooling in the pantry side. Replace damper control since it was bad. Check for damper to be working no other issues job complete. Charge labor and parts 97.71
Near Bandera, TX 78003
Richard G.
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DC4 Replaced dispenser. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78266
Devon F.
Job Details: 01/23/2020
WASHER MAYTAG MVWX655DW1 Customer doesn’t have address on house tan and White House. Customer complaint was unit would not spin got error code F7E1 basket speed looked under the unit oil is everywhere ordering new gear case and motor to resolve issue.; ordrng 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHW00 Upon arrival ran diagnostics on unit. No codes found. Removed tube from back of unit. Found ice blockage. Removed blockage. No further issues at this time. Unit is functioning as designed.
Near Universal City, TX 78148
Devon F.
Job Details: 01/23/2020
DRYER WHIRLPOOL WED8500DC4 Customer complaint was unit would not power on ordered UI complete assembly only got one part ordering UI panel face only this time.; ordrng 1 W11158455 (panel-cntl)
Near Comfort, TX 78013
Tommy B.
Job Details: 01/23/2020
REFRIGERATOR KITCHEN AID KFIS27CXMS5 Last visit found faulty gasket. swapped out with new gasket to resolve issue. Unit testing good now. Called techline spoke to David. SR7726959328
Near San Antonio, TX 78259
Devon F.
Job Details: 01/23/2020
COOKTOP GAS KITCHENAID KGCU462VSS01 Customer complaint was unit would keep sparking after burner lit and simmer would turn off flames followed service pointer to order special burners for sparking and orifice for low flame.; ordrng 1 W10340424 (spud orifice) and 1 W11106799 (burnr-head)
Near San Antonio, TX 78253
Justin
Job Details: 01/23/2020
COOKTOP GAS KITCHENAID KCGS356ESS00 "Spuds have already been changed from one of our previous visits. Burners are igniting correctly, instructed customer on proper ways to ignite burners. Unit is working as designs, customer was told by last tech that they were ordering more parts. I have no record on PVR, could we look into previous repairs."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/23/2020
MICROWAVE OVEN KITCHENAID KMBP100ESS03 Replaced interlock switches which according to techline must be removed from the harness as sent by the parts distributor. These interlock switches did not work. Ordering another set. Also techline states the door is issue. SR# 7726794966; ordrng 1 W10775493 (glass-door) and 1 W10839793 (nameplate) and 1 W11033422 (interlock)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/23/2020
RANGE KITCHEN AID KDRP487MSS03 "Determined issue is due to a faulty hidden bake element. ; ordrng 1 4451175 (element kit,bake)"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/23/2020
OVEN ELECTRIC (D JENN-AIR JJW3830IL00 Unit making rattling/vibration noise. Found cause to be cooling fans. Ordering blowers to resolve the issue. ; ordrng 2 W11248652 (blower)s
Near San Antonio, TX 78253
Richard G.
Job Details: 01/23/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS Replaced top front and top rear panels and console. Tested to complete. Unit is good to go.
Near San Antonio, TX 78260
L
Job Details: 01/23/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Issue is ice maker making loud noise ran diagnostics and found bad recirculating pump W10747426 and reservoir drain W10489125; rqstng P&A on 1 W10489125 (pump) and 1 W10747426 (pump)
Near San Antonio, TX 78232
Ivan B.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Checked refrigerator. RC not cooling properly. Checked FC found it all iced up. Issue is with evaporator and defrost. Ordered replacement evap motor assembly. Quoted 216.36 for p+l. Collected 113.66 for service call. Rescheduled 1/28. Customer needs morning appointment.; ordrng 1 W11224591 (EVAP MOTOR ASSY)
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/23/2020
RANGE AMANA AGR5330BAS3 "Checked range found no error codes, customer recently installed unit. There was air in gas lines.range is operating as designed.job complete."
Near Shavano Park, TX 78230
L
Job Details: 01/23/2020
DISHWASHER KITCHEN AID KUDS50FVPA4 "Issue is unit not turning on we order parts Console assembly W10250002 user interface W10243170 in the last 2 visit we got a different part due to part been discontinued. Call marcone and spoke to them asked them about the parts and they said that those parts are discontinued and are not made anymore. Told costumer what was going on that her warranty will get. Hold of her after everything is summited since the parts to fix the issue are discontinued. ; rqstng P&A on 1 W10243170 and 1 W10250002, states that autho needed"
Near Boerne, TX 78015
Douglas H.
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Unit making noise, found refrigerator EVAP frozen over. Calling techline per notes. Spoke with Scott. Stated to defrost EVAP and check EVAP harness thermistor for proper location/splitting. Also stated to let customer know to keep it on the back of their minds to be conscious about leaving the doors open can cause the build up on EVAP. 7726959172Defrosted EVAP completely found thermistor splitting. Replaced EVAP harness to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind. ; used 1 W11033168 (HARNS-WIRE) from stock"
Near Converse, TX 78109
S. L.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Found unit not getting ice, ran diagnostics could not get ice maker to cycle checked wiring this was good and could here ice maker making humming noise. Used van stock ice maker ran test found short cycles not complete harves checked power from main control need new control rescheduling 1/27 found frozen fill tube as well will order water valve in case needed unable to determine since cannot get fill cycle at this time.; ordrng 1 W10179146 (water inlet valve) and 1 W11212392 (CONTROL), used 1 W10873791 (ICE MAKER) from stock"
Near Northeast Side, TX 78109
S. L.
Job Details: 01/23/2020
DISHWASHER AMANA ADB1400AGB "Called customer she stated that she has 2 homes for service scheduled advised her i was only scheduled for the one and will not be able to go to 2nd home today due to schedule, she wants both on same day spoke to BP to set up day for both.; saved tckt"
Near San Antonio, TX 78201
Christian G.
Job Details: 01/23/2020
WASHER AMANA NTW4516FW3 "Issue stated by customer: washer over filling with water, unit needed to be unplugged to stop. Found unit overfilling. Ran unit through diagnostics to re calibrate, unit would not re calibrate due to motor fault. Also heard loud scratch/knock in basket. Ordering parts; ordrng 1 W10846364 (hose) and 1 W10890624 (motor-drve) and 1 W11170317 (cntrl-elec) and 1 W11255272 (gearcase)"
Near San Antonio, TX 78259
Devon F.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer complaint was unit would sometime dispense ice customer would have to take out ice bin and put back in to dispense ice I instructed customer before to turn ice maker off every couple days to prevent this from happening so I called tech line they suggested customer to check and empty out ice bin every week to resolve issue 7726963710.
Near San Antonio, TX 78233
S. L.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Found poor water pressure on ice maker fill and ice maker arm damaged, needs both ice maker and valve rescheduling 1/28.; ordrng 1 WPW10341320 (valve-inlt)"
Near San Antonio, TX 78245
Christian G.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated: refrigerator water line cut at bottom. Replaced line, unit tests good."
Near San Antonio, TX 78233
S. L.
Job Details: 01/23/2020
DRYER WHIRLPOOL WED6620HC1 Installed new terminal block with screws tested unit everything works and heats no noises all operations normal.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/23/2020
COOKTOP GAS WHIRLPOOL KCGS556ESS02 Unit gives off heavy gas smell when center burner is being used. Finding cause to be faulty valve. Ordering valve to resolve the issue. ; ordrng 1 W11199023 (valve-brnr)
Near San Antonio, TX 78237
L
Job Details: 01/23/2020
WASHER MAYTAG MVWB765FW3 Issue was unit not working. Found cable pinched in control board.fixed issue. Tested unit ran diagnostics no error codes. Ran quick cycle. Job complete
Near San Antonio, TX 78259
Devon F.
Job Details: 01/23/2020
REFRIGERATOR KITCHEN AID KSSC42QMS03 Customer complaint was unit would not make ice tested ice maker test failed called tech line 7726962414 they said to replace electronic receiver ordering new receiver to resolve issue.; ordrng 1 W10757851 (optic bd set ref)
Near San Antonio, TX 78213
L
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KFXS25RYMS5 Issue was water not dispensing right. Replace separator motor. Refrigerator Water now dispensing correctly. No other issues job complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/23/2020
COOKTOP GAS KITCHENAID KCGS956ESS Determined issue may lie with burner head. The part ordered was. It for the correct burner also this unit already has upgraded burner plate. ; ordrng 1 W10836474 (cap-burner)
Near San Antonio, TX 78253
Justin
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Pump and motor working fine, sounds like the UWI sensor is faulty. Customer says she has to run the 8 hour cycle to really wash the dishes. ; ordrng 1 W10620296 (detergent dispenser) and 1 W10723295 (sensor)"
Near San Antonio, TX 78249
Douglas H.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDF560SAFM2 Last trip found faulty pump and motor. Replaced pump and motor to resolve the issues. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78216
Steven G.
Job Details: 01/23/2020
OVEN ELECTRIC (D WHIRLPOOL GBD277PDS5 "Checked range found bad door hinges on both oven doors, replaced hinges checked operation unit is working properly now"
Near San Antonio, TX 78209
Steven G.
Job Details: 01/23/2020
WASHER ROPER RTW4640YQ1 "Checked washer ran diagnostics found no fault codes, ran test cycle and normal cycle everything checks ok at this time, customer to use and watch if any problems she will call"
Near La Vernia, TX 78121
Steven G.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found UI not beeping and responding to certain selections, replaced UI and fan checked operation unit is working normal now"
Near Adkins, TX 78101
Steven G.
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DW2 "Checked washer found F6 E2 and F2 E1 fault codes for UI and control, customer to buy new washer."
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 01/23/2020
OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Customer stated that the issue is a scraping noise when you turn on the oven. Found issue to be fan scraping the element assembly which is now damaged. Ordering a fan blade and element assembly to resolve issue.; ordrng 1 W10794042 (nut) and 1 W11098805 (element) and 1 W11301887 (fan-convct)
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Door has scratches on front. Customer closed on home on 1/17/20. Ordering new door. ; ordrng 1 W11049227 (panel)
Near San Antonio, TX 78247
Devon F.
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DW2 Customer complaint was unit would not power on customer stated the unit said F6E3 UI faulty ordering new UI panel and control board to resolve issue. Quoted customer 350 just for parts cus declined service collected service call 113.66 check
Near Boerne, TX 78006
Tommy B.
Job Details: 01/23/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Issue was that the console that was previously installed was the wrong software version. Installed new console today and made sure the proper software version was present. Yes to survey. No further issues at this time.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Replaced thermistor. Also called techline and spoke with Mike. He recommends replacing the UI and the defrost thermistor again. Says to have the unit completely defrosted before installing the defrost thermistor.Called techline, spoke with Mike, should replace SR# 7726962422; ordrng 1 W11214887 (cntrl-elec) and 1 W11366397 (EVAPORATOR HARNESS)"
Near San Antonio, TX 78244
S. L.
Job Details: 01/23/2020
DRYER MAYTAG MEDX655DW1 "Found unit would not start due to failed open thermal fuse, replaced fuse checked operation temps these were all high 165 and low 122 which is good cleaned cabinet advised customer to switch to rigid vent hose and have dryer duct checked for safety and performance attatched DOP paper work to file 4/19/19 all operations normal.; used 1 WP3392519 (FUSE) from stock"
Near Boerne, TX 78006
Tommy B.
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated that the issue is the freezer bins are missing front piece. Called techline spoke to Dave. SR7726961402; ordrng 2 W11336585 (FRONT PAN)s and 1 W11387048 (BIN) and 1 W11387053 (BIN)
Near San Antonio, TX 78263
S. L.
Job Details: 01/23/2020
WASHER MAYTAG MVWX655DW1 Removed basket and wash-plate as one replaced gearcase basket and washplate calibrated tested unit functions and for leaks no leaks all operations normal.
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/23/2020
WASHER MAYTAG MVWB955FC1 Lid lock not engaging. Changed out latch. Lid lock is working. No issues during testing. Tested to complete.
Near San Antonio, TX 78233
S. L.
Job Details: 01/23/2020
WASHER WHIRLPOOL WFW3090GW Found F20 and F21 error codes on diagnostics checked cleared codes ran diagnostics and unit never moved past step one. Checked resistance on heater and wiring this was good also checked wires to console and connectors these were good as well needs new ACU and UI. Rescheduling Tuesday 1/28; ordrng 1 W10840664 (timer) and 1 W11046208 (cntrl-elec)
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/23/2020
WASHER WHIRLPOOL WTW4950HW1 "Replaced actuator, capacitor and control ran diagnostics no issues checked for error codes no issues. Recalibrated all pass. Job complete."
Near San Antonio, TX 78258
Jim G.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WUW35X24DS02 Replaced all part. Door is switched to other side.
Near San Antonio, TX 78207
Jesus C.
Job Details: 01/23/2020
DRYER AMANA NED4600YQ1 Not heating. God power from timer to element. No power from motor. Will order new motor and blower wheel. ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near San Antonio, TX 78233
Jim G.
Job Details: 01/23/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Austin SR# 7726966064 determined issue was that the air was too cold. Advise customer to lower temp. No sound issues.
Near Boerne, TX 78015
Tommy B.
Job Details: 01/23/2020
MICROWAVE OVEN WHIRLPOOL WOCA7EC0HZ00 "Swapped out faulty console with new user interface. Unit tested good now, yes to survey.."
Near Boerne, TX 78015
Tommy B.
Job Details: 01/23/2020
REFRIGERATOR KITCHEN AID KRFC704FBS00 swapped our Orion board to resolve cooling issues. Called techline spoke to Mike. He indicated that the compressor appears to be functioning normally and that we should give 24 hours to allow for cooling. SR7726965036
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/23/2020
ICEMAKER (STANDA KITCHEN AID KUIA15NRHS11 Upon arrival. Checked unit out. No further issues at this time. Unit is functioning as designed. Yes to survey and leave behind. Collected sc.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Customer stated that the issue is the unit is not making ice. Found unit to also not be dispensing water. Found issue to be a faulty water inlet valve. ; ordrng 1 WPW10420083 (valve)
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/23/2020
REFRIGERATOR KITCHEN AID KBFN502ESS02 Attached spring. No further issues at this time.
Near San Antonio, TX 78251
Steven G.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Checked dishwasher found bad door panel, replaced panel everything checks out ok, customer has not moved into house yet"
Near Pipe Creek, TX 78063
Richard G.
Job Details: 01/23/2020
DISHWASHER KITCHENAID KDTM354EBS3 "Replaced control and control panel. Unit powered on. Ran through this diagnostics test, all good. Tested to complete. Unit is good to go. Already collected service call and labor. Parts are covered under extended warranty."