We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78209
Chris S.
Job Details: 12/09/2021
Upon arrival customer stated that washer started working did not need service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE00
Near San Antonio, TX 78259
Douglas H.
Job Details: 12/09/2021
Unit has ice build up on left side of freezer. Upon arrival found upper portion of seal not in place properly. Contacting techline per notes. Spoke with Ed, explained the situation. He then asked a few questions regarding the door and what has been done for this issue. He notated everything and then stated sounds like warm air coming from somewhere. He recorded all this information and then the call dropped. Called techline back and spoke with Ed again. He asked a few more questions about the unit. By everything Im seeing today this shouldnt be happening. He sent info up the ladder. Stated going to do a product review, advised to advise customer of this and that they will be in touch. sr 7732444815Leaving ticket open to anticipate hearing back from whirlpool ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/09/2021
I uninstalled the unit and removed the upper dish rack, track wheels, removable stops and the tracks. I installed the new tracks and non removable stops. Reassembled unit and reinstalled. This should resolve our customers removable stops popping off.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Universal City, TX 78148
Shawn W.
Job Details: 12/09/2021
I removed the unit from the cabinet and installed the Shield Tub Sound. I tested for sound. Unit is now quiet as designed.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XSS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/09/2021
Austin SR# 7732451692 replaced faulty module. Issue is resolved. I was not able to program as the customer has a new one.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC7HS00
Near Comfort, TX 78013
Colton B.
Job Details: 12/09/2021
Noise still persisted after replacing controls. Ordering the blower again to see if we got a bad one last time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/09/2021
Installed new valve, igniter, and gas tube. No issues with bake. Needs front left and front right burner head and caps.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX305ESS1
Near San Antonio, TX 78232
Zachary
Job Details: 12/09/2021
Checked ice maker, customer sent video of noise and it is indeed really loud. Tested ice maker in automatic test and manual mode could not replicate. Customer expressed they thing its the new auxiliary pump thats making the sound. Poured a bunch water in and melted a lot of ice still could not replicate. I did notice unit was really tight against cabinetry and that could amplify vibration. Gave it breathing room to potentially resolve issue. Ice maker is working as designed. Customer will call back if it persists.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78207
Drew
Job Details: 12/09/2021
Called tech line spoke with Scott and received sr#7732445132. Found the dryer was functioning as designed but there is a clog on the apt side as well as the customers flex vent hose. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/09/2021
I was able to track down a faulty light module. I replaced both lights. Ice door was faulty however.
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFS07
Near San Antonio, TX 78224
Jay
Job Details: 12/09/2021
Replaced magnetron,diode, and capacitor. Unit works fine minus heat. Turntable turns, light turns off when door shuts. No error codes. Unit is getting roper voltage. No broke lines or discoloration on metal surfaces. Ordering control board.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/09/2021
Door gasket on fresh food door is causing door to stick out further than freezer door. Stretched freezer door gasket. No further issues. Unit is working properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78211
Jay
Job Details: 12/09/2021
Replaced control. Calibrated unit. Ran diagnostic cycle. Unit test ok.
We serviced a
FRGIDAIRE REFRIGERATOR
Model PLHS267ZDB2
Near San Antonio, TX 78209
Douglas H.
Job Details: 12/09/2021
Last trip found faulty dispenser control. Replaced dispenser control to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78232
Zachary
Job Details: 12/09/2021
Got double scheduled. Returning as follows from yesterdays notes. Parts were used yesterday so marked as other for today. Called to let customer know about double scheduled. Coming back Tuesday the 21st. Parts ordered from yesterdays visit are necessary.; schdld next appmnt for 12/21 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Universal City, TX 78148
Zachary
Job Details: 12/09/2021
Replaced upper LED module assembly.
We serviced a
MAYTAG RANGE
Model LCBG500
Near San Antonio, TX 78239
Chris S.
Job Details: 12/09/2021
Customer stated that burners were not turning on because the Niners will spark. Found model number and serial number try to look up parts but all parts are discontinued and no longer made.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near San Antonio, TX 78250
Jesus C.
Job Details: 12/09/2021
Complaint is unit will start then shut off after 10 minutes. Could not duplicate issue. Will order new control and replace sump assembly.
We serviced a
SAMSUNG WASHER
Model DV45H6300EW/A3
Near Selma, TX 78154
Zachary
Job Details: 12/09/2021
Replaced dryers motor and tested. Dryer is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/09/2021
Replaced door, gasket, and mullion. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Cibolo, TX 78108
Chris S.
Job Details: 12/09/2021
Customer stated that she was not getting any power to the dryer checked breaker breakers good checked voltage with dryer plugged in not getting any voltage. Unplugged dryer and checked wall outlet and still not getting any voltage customer needs to call electrician to come check wall outlet plug to see if wires loose. Told customer if electrician comes out and fixes issue and dryer still not working to call us back out.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bulverde, TX 78163
Jim G.
Job Details: 12/09/2021
I verified damage to the pantry UI harness. I will also come pressured with a pantry UI control.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near Stockdale, TX 78160
Daniel
Job Details: 12/09/2021
Customer stated ice maker not making ice. After inspection through multiple diagnostics test everything check out and functioned as needed except for when testing the compressor the unit did not give out any coolness at all. Figured it might be a sealed system issue. Called tech line and talked to Ed. He agreed that it sounds like a sealed system issue and the compressor would need to be replaced. Will order parts and return with parts to repair.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Floresville, TX 78114
Daniel
Job Details: 12/09/2021
Returned to replace sump motor assembly. After installing sump motor tested unit. Washed and drained properly. No excessive noise. Unit functioning as designed
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/09/2021
Tested unit. Leaking on bottom left during wash cycle. Could not duplicate issue. Raised front legs to lean unit back. Will order and replace dispenser. Called tech line. Will install new dispenser assembly. Will need to turn down water pressure going to washer. Sr 7732445185Called partner team to document issue.
We serviced a
FRGIDAIRE DRYER
Model AEQ08000FE0
Near San Antonio, TX 78217
Jim G.
Job Details: 12/09/2021
Replaced all parts. Issue was resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Cibolo, TX 78108
Chris S.
Job Details: 12/09/2021
Replace door tester unit everything working properly no further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Kingsville, TX 78363
Adam
Job Details: 12/09/2021
Replaced spark module and two surface igniters. Tested unit issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Kingsville, TX 78363
Adam
Job Details: 12/09/2021
customer complaint of icemaker no longer dispensing ice but is producing. Further inspection shows auger motor binding up and not spinning shaft to ice bin. Also where ice bin meets driveshaft component is very loose and sitting at a sharp angle. Will need to replace icemaker auger motor shaft and ice bin to resolve.
We serviced a
KITCHEN AID OVEN
Model KOST100ESS04
Near Rockport, TX 78382
Michael
Job Details: 12/09/2021
I touched up the bare metal areas in the oven, the customer wasnt happy with the touch up process. I left him the touch up paint marker if wanted to give it more coats. Advised him to call customer service with whirlpool if needed
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Falfurrias, TX 78355
Adam
Job Details: 12/09/2021
Customer complaint of unit leaving clothes wet at the end of cycle also making loud banging noise during spin cycle. Inspection of unit shows error code for off-balance load. Further inspection shows suspension on unit has gone out and will need to be replaced. Ordering suspension to resolve issue
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Aransas Pass, TX 78336
Michael
Job Details: 12/09/2021
The address is 1314 Longoria Arkansas Pass. F1E0 control failure error code, installed new control, connections are good at the terminal block. Tested the appliance, the top burners and oven are working normal
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Ingleside, TX 78362
Michael
Job Details: 12/09/2021
F9E1 long drain, F8E2 inlet valve electrical problem, cleared error codes. Tested the fill valve, working normal, the drain pump isnt activating, the float switch connection is good. The customer heard something metal when it tried to drain, the blade is broken inside, ordered the drain pump and rescheduled per customer 12/28/2021.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Nordheim, TX 78141
Michael
Job Details: 12/09/2021
Installed the strike, plugged the appliance in, found F2E1 error code in diagnostics, cleared error code, tried to calibrate, it wouldnt lock. Tested the lid lock manually it wont lock, the customer said he remembers seeing the lid lock error code but it wasnt stored in diagnostics. Tested the UI, no stuck keys, tried to activate the inlet valve and drain pump, nothing activates, possibly due to a bad latch. I looked underneath and found the cover to the drain pump was broken off, the harness connections looked in good condition. Ordered the latch, drain pump and the control just in case. Please reschedule the customer when all parts are in.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Corpus Christi, TX 78410
Michael
Job Details: 12/09/2021
The customer said it was taking longer than usual on a quick wash cycle. No error codes, tested the agitation cycles manually, not agitating properly, installed new actuator, tested the agitation cycles manually, working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Corpus Christi, TX 78411
John L.
Job Details: 12/09/2021
Inspected unit, found issue with UI, replaced and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near Corpus Christi, TX 78412
John L.
Job Details: 12/09/2021
F8E1 long fill, no other codes pulled. Tested components, only failure is cold valve. Will need to replace to resolve.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Corpus Christi, TX 78411
John L.
Job Details: 12/09/2021
Installed hub, recalibrated unit after installation of. Issue has been resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS04
Near Corpus Christi, TX 78413
John L.
Job Details: 12/09/2021
Inspected unit, found door was not installed properly. Removed door and reinstalled. Issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Alice, TX 78332
Adam
Job Details: 12/09/2021
Complaint of icemaker not producing ice. Inspection of unit shows icemaker has lost home position. And will not rotate. Installed icemaker tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Alice, TX 78332
Adam
Job Details: 12/09/2021
Installed drain pump and control board ran calibration cycle issue resolved
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Refugio, TX 78377
Michael
Job Details: 12/09/2021
The washer is leaking per customer. I filled the tub with water, found it leaking from the drain pump, it has a crack in the housing. Ordered drain pump and rescheduled the customer.
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Refugio, TX 78377
Michael
Job Details: 12/09/2021
The washer isnt spinning out the water in the clothes per customer. F0E5 off balance load detected, cleared error code and tested the spin cycle, spinning freely the HUB is stripped out. Installed HUB W10528947, calibrated and performed a diagnostics test, completed with no issues or error codes, also tested the high speed spin cycle manually, the appliance is working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/09/2021
Our customer is having a problem with excessive noise. I uninstalled the unit and found that the installers failed to install the tub shield sound. This will need to be replaced for the unit to function at a sound level acceptable for the design.
We serviced a
CROSLEY WASHER
Model CAW38125HW1
Near Elmendorf, TX 78112
Daniel
Job Details: 12/09/2021
Returned to replace gear case and splutch kit. Replaced parts tested unit and unit still made the same rattling noise. Suspension on unit tests fine. Also noticed dent on front and front left side of cabinet. Figured that could be an issue. Called tech line and talked to Travis. Travis informed that if cabinet is dented the washer will always make a weird noise since the cabinet is pretty much the frame of the unit. He said changing the suspension would not fix the issue that the dent itself is the issue and the cabinet would need to be replaced. Explained to customer the situation and they insisted that the business that sold them the washer was gonna have to have it replaced. Let the customers know that if they did not get issue resolved with the business who sold it to them that they could call us back and I would order the cabinet for them. IF CUSTOMER CALLS BACK PLS ORDER CABINET Cabinet part #W10596395TravisSR#7732452962
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Floresville, TX 78114
Daniel
Job Details: 12/09/2021
Customer reported multiple burners not functioning properly. After inspection found all burners were faulty. Burners would take multiple tries to get an ignite and sometimes would not ignite at all. Customer also stated oven was not getting to the correct temperature. Ordering 4 burners,4 burner caps, 4 orifice valves, as well as oven sensor. Will return when parts are available to make repairs.
We serviced a
JENNAIR REFRIGERATOR
Model n/a
Near San Antonio, TX 78255
Douglas H.
Job Details: 12/09/2021
Customer stated unit doesnt accept new style of water filters, and makes it extremely slow flow, also stated if filter removed unit leaks. Found issue with filter housing. Replaced filter housing to resolve the issue. Unit now performing as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Garden Ridge, TX 78266
Zachary
Job Details: 12/09/2021
Checked washer, found F7E1- basket speed fault, looked under washer. Found belt of cam, also nut to cam was not attached. Replaced cam, calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.; used 1 WP67006131 (Splutch kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588IHZ00
Near San Antonio, TX 78237
Sebastian
Job Details: 12/09/2021
It appears that the call was dispatched incorrectly I was under the impression that we were not ever here ordering the damper up in the refrigerator section as it is definitely not installed correctly customer says that its bent under the damper will investigate further after I attempt to replace the damper assembly also ordering thermistor for the refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78230
Sebastian
Job Details: 12/09/2021
Found at the icemaker was in the off position checked temperatures found good temperatures and freezer and refrigerator section good airflow customer has concern with the foods at the bottom of the fridge raider not being as cold is at the top explained the way that the unit works as it is a single evaporator called her at the top then at the bottom mark as customer instruct
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78015
Drew
Job Details: 12/09/2021
Due to time frame of tech the customer didnt have anyone home sitting. They live out of the country, only day they will be in town will be dec 20th. Scheduled for a 9am time frame. ; schdld next appmnt for 12/20 MON 9
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Castroville, TX 78009
Jay
Job Details: 12/09/2021
Loud squealing noise as dryer turns. No codes found. Ran diagnostic test and everything worked as it should. Unit working as should minus squealing. Ordering belt.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jay
Job Details: 12/09/2021
Code F2E2 is HMI disconnect. Customer was complaining of low agitation movement. No fault code was stored. Pulled UI and unplugged all cables. Plugged back in. Ran DLMS Calibration Cycle. Ran factory diagnostic cycle. No issues. Agitation was as it should. Cycle completed good, no codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near San Antonio, TX 78230
Sebastian
Job Details: 12/09/2021
Replace hinge assembly unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Converse, TX 78109
Chris S.
Job Details: 12/09/2021
Customer stated that there is a rattling noise coming from behind refrigerator found it should be condenser fan ordering part.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Scott
Job Details: 12/09/2021
Changed out door ice dispenser and had no further issues.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0AS01
Near San Antonio, TX 78240
Sebastian
Job Details: 12/09/2021
Three internal errors on the unit Consol appears to be working as it should. ordering the control board as per tech manual. Parts team to reach out to customer when available.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78253
Sebastian
Job Details: 12/09/2021
Customer was pouring rinse aid into the prewash gave customer instructions on how to use rinse aid and pre-wash and wash determine that heater and all functions are working as they should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/09/2021
Tested unit. Found ice maker getting stuck in harvest. Will need to replace ice maker. Will order new ice maker.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/09/2021
Installed new drier. Vacuum and recharge unit. Fresh food Low side 4. High side 110Freezer low side 0. High side 115. No further issues during testing. Customer will monitor unit for any issues.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Jay
Job Details: 12/09/2021
Replaced gear case shift actuator, and splotch assembly. Unit testing
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/09/2021
I delivered the Shield Tub Sound that will be installed when the installers figure out the tight installation. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ2
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/09/2021
Our customer has a no heat problem. She informed me that she has had it repaired for the same problem three times. I only see one other repair by us but she said it was us. Could have been Texas Appliance Company, the one trying to look like us that basically was fired by Whirlpool. I will conduct the Whirlpool certified repair for any no heat problem which includes changing out the magnetron, transformer, diode and capacitor. All parts ordered. Also ordered some contingency fuses.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78253
Sebastian
Job Details: 12/09/2021
W10hyr0npl1 f4e3 f9e1 Found motor failing replaced pump tested unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78253
Sebastian
Job Details: 12/09/2021
#2332. Found that the unit was leaking through the icemaker changed out icemaker with parts supplied by vendor to the customer also made adjustments to leveling unit does not appear to be dropping water into the icemaker been as it was before disrupting the ice dispensing found that the ice bin is torn up pretty bad due to the auger motor having pressure against it. Ordering ice bin to complete service
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78253
Sebastian
Job Details: 12/09/2021
Assisted in finding leak we raised up the unit as the feet in the front were pulled all the way up ensuring that it was going to dip down on this floor that also has a drain. Made adjustments and have a dispenser on order
We serviced a
WHIRLPOOL FREEZER
Model WZF34X1ADW04
Near Kerrville, TX 78028
Colton B.
Job Details: 12/09/2021
Issue was frozen evaporator. Defrosted unit, will order defrost sensor and return. Customer thought whirlpool said they would cover it.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104ESS3
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/09/2021
Customer stated unit not washing and tripping breaker. Found cause to be faulty motor. Motor not working and overloading circuit causing the tripping. Replaced motor assembly to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78253
Douglas H.
Job Details: 12/09/2021
Home owner reported issue to be kick plate screw came off. Reinstalled screw to proper location. No further issues at this point. Also educated customer on importance of rinse aid
We serviced a
AMANA DRYER
Model NED4655EW1
Near Converse, TX 78109
Chris S.
Job Details: 12/09/2021
Called customer need blower wheel asked customer if we can reschedule he said that is fine .
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/09/2021
Tested unit. Ice maker fill tube frozen. Found Insulation in ice maker. Caused backup of water. Cleared insulation. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78247
Jim G.
Job Details: 12/08/2021
Verified harness issues.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78242
Jesus C.
Job Details: 12/08/2021
Installed new control. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78234
Daniel
Job Details: 12/08/2021
Customer reported F9E1 error code which is bad drain pump. After inspection found faulty drain. Replaced drain and activated diagnostic cycle. About half way through the cycle the unit froze up. Cycle stopped and none of other component activation setting were working. The lid locked and didnt want to unlock. Seemed like a control issue. Called tech line & spoke to Bruce. Checked the ohms on the lower drain pump and was getting correct ohms. Checked ohms on the control end where the drain pump connects and it didnt give off a reading. Tech line said the faulty drain pump seems to have had shorted the control and wire harness and that they would need to be replaced. Removed new pump from unit and reinstalled old pump.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEB1
Near Kirby, TX 78219
Daniel
Job Details: 12/08/2021
Customer reported ice maker still not dispensing ice. Tested ice maker(jumper from V-T) and ice maker was not getting water when ice maker was supposed to be calling for water. Found faulty inlet valve. Ordered valve and will return with part to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrv986fdem01
Near Live Oak, TX 78233
Chris S.
Job Details: 12/08/2021
Upon arrival called customer to let her know I was on the way customer stated somebody went out there two weeks ago and fix the refrigerator no need for service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 12/08/2021
The bottom shelf is not installed correctly. I spoke with Steve, Senior Technician at Whirlpool and he explained to me that these come from the manufacturer installed.Therefore, it is a bad design. I changed out all the drawers and related track parts and shelves. The drawers still stick. Steve was of little help as is usually the case. SR# 7732442697. Our customer was concerned about the door handles being slightly uneven. I made a door adjustment to remedy this cosmetic problem.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/08/2021
Our customer has had a problem since their third wash in which the third level wash arm fell off. I found that the retainer is missing and will need to be replaced. Im replacing the arm as well in case the retention part had become worn causing the retainer to pop out. Parts ordered.
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/08/2021
I replaced the dispenser assembly with the new re-engineered spray pattern and tested for leaks in manual test mode. This unit is now properly functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78250
Douglas H.
Job Details: 12/08/2021
Last trip confirmed that door was needed. Replaced right freezer door to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/08/2021
Issue was frozen over evaporator on refrigerator. Replaced all ordered parts. Unit tested good.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0AS01
Near San Antonio, TX 78255
Douglas H.
Job Details: 12/08/2021
Upon further investigation of the unit, found culprit to faulty blower motor. Replaced blower motor to resolve the issue. Unit now functioning properly. New controls werent needed, previously returned defective controls.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Converse, TX 78109
Chris S.
Job Details: 12/08/2021
Customer stated the icemaker would not work unless take everything out and leave door open then it would have her size but as soon as she close door it wouldnt start making ice. Found issue to be does not have correct icemaker kit and hose line. Ordering hose after call intake line.Called tech line spoke with Kurt Sr # 7732440619.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near San Antonio, TX 78222
Daniel
Job Details: 12/08/2021
Customer reported convection not working at desired speed. After inspection found that fan looked to be spinning a little more slower than it should be. Called tech line and checked voltage coming from convection fan to control board. Was getting proper voltage. Tech line said it sounds like a bad convection fan motor. Ordering convection fan assembly and will return when parts are available. AndrewSR#7732437435.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78263
Daniel
Job Details: 12/08/2021
Customer reported dryer not starting at all. Upon arrival I started machine with no problems. Customer was shocked. Tested unit in different modes. Everything worked correctly and dryer was giving heat as needed. All fuses working correctly. Checked power chord. Door latch was working as it should. Would click and power light on and off as it should. Found no issues with unit. Unit functioning as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near San Antonio, TX 78258
Jim G.
Job Details: 12/08/2021
Issue was resolved on previous visit.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51ES4EB01
Near San Antonio, TX 78229
Jim G.
Job Details: 12/08/2021
Verified no issues save that the machine was in Celsius.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/08/2021
Our customers unit is working fine after our last technician was out but was concerned that it might not be heating correctly because of all her problems in the past.. I entered diagnostics and received no errors. I checked the system information and it is correct. I ran through all loads in component activation. I ran both ovens up to 350 degrees F and they each reached temperature. It took the lower oven 6 minutes to reach temperature. It took the upper oven 9 minutes to reach temperature. I canceled and reset each oven to 400 degrees F All temperature measurements were within accurate ranges. I wanted to call Whirlpool Tech Line to document but ran out of time. They close at 7:00pm. This unit is fully functional. There is nothing for me to fix on it. Use Authorization J106O40FPL1
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78230
Jim G.
Job Details: 12/08/2021
Replaced all parts. Issue is resolved.
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME21M706BAG
Near Boerne, TX 78006
Douglas H.
Job Details: 12/08/2021
Customer stated unit would show c10 error. C10 error indicating issues with humidity/gas sensor. Ordering gas sensor and holder to resolve the issues. Scheduled for soonest availability.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near Boerne, TX 78006
Douglas H.
Job Details: 12/08/2021
Customer stated console not allowing certain buttons to be pushed. Found console at fault. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NHZS0
Near Boerne, TX 78006
Douglas H.
Job Details: 12/08/2021
Last trip found clogged tube, faulty drain pump, faulty water level sensor, and faulty pump harness. Replaced all parts to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/08/2021
Our customer is experiencing a small leak out the front into the load and go and onto the floor. I do see signs of abrasion on the bellow Technical Service Pointer #: W11436352 Action Required: MandatoryRelease Date: April, 2020 27 Front Load WasherBellow Abrasion and Water Under the Front of the Washer. I was not able to replicate the leak in diagnostics. This unit will need the dispenser Technical Service Pointer #: W11481731 Action Required: MandatoryRelease Date: August, 2020 27 Front Load Washer Dispenser Leak and a stator Technical Service Pointer #: W11457481 Action Required: MandatoryRelease Date: June, 2020 27 Front Load Washers Moisture Inside or Near Ventilation Tube. Parts ordered .
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS03
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/08/2021
I replaced the ice door with the upgraded louvered part. I replaced the shaft and tested. The unit is now dispensing ice as designed. The coupler was not needed and we de died to not replace because of the risk of mechanical failure due to the many pieces involved as well as the possibility this is a faster market bin.
We serviced a
KITCHEN AID REFRIGERATOR
Model KURR114KPA
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/08/2021
Issue was alarm in refrigerator keeps going off. Finding issue is that door is not depressing the door switch. Unit has a custom front on door to match cabinets, this might ultimately be the issue. Crafted a small extension that can depress the door switch without being visible. Unit now testing good, advised customer of extension, they are fine with it.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/08/2021
Arrived at home. Called tech line. Unit has been approved for replacement. No further service can be provided. Customer will have to contact whirlpool customer service for further issues. Job complete. Sr 7732439835
We serviced a
WHIRLPOOL WINE CELLAR
Model WUW55X24DS
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/08/2021
Last trip found failing condenser motor causing gurgling noise. Replaced condenser motor to resolve the issue. Unit testing good now with normal noise. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near San Antonio, TX 78259
Zachary
Job Details: 12/08/2021
Replaced ACU and UI. Tested refrigerator and UI is no longer beeping as before after dispensing water. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78252
Jay
Job Details: 12/08/2021
Replaced dispenser. No issues. Door was limp and found to be missing friction pad. Ordering new one.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHS120ESS10
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/08/2021
Actual Model Number: KMHS120ESS11. The light under the microwave stays on permanently. This unit will need a new control. Ordering correct light bulb. That is not a warranty part.