We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW
Near San Antonio, TX 78212
Jim G.
Job Details: 08/04/2021
Amp draw was out of range but there are no issues at the moment. Will follow up again ; schdld next appmnt for 8/17 TUE !
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2021
Customer said cycle tone can barely be heard. Tested and found bad console. Ordered console and will contact customer when parts come in.; ordrng 1 W11413566 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/04/2021
Installed new compressor and drier. Vacuum and recharge unit. Good frost on evap. No leaks from welds. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78212
Jim G.
Job Details: 08/04/2021
Ive verified a faulty gearcase. Customer declined repair.
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2021
Customer said buttons not responding to touch. Replaced console and tested with no further issues.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHS2611PFCA
Near Adkins, TX 78101
Chris S.
Job Details: 08/04/2021
Replaced gasket everything working properly.
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2021
Replaced bellow, found suspension spring broke. Ordering new spring to resolve issue. Gate code 1471. Will call customer when part comes in.; ordrng 1 W11314394 (Spring)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/04/2021
Before my se one to last job I found that the cabinet wrap needed for the repair was not delivered. I contacted our customer and left a voice mail explaining the situation and that our office would contact him for reschedule and provided our phone number for questions and follow up. I have informed the parts department of of the problem so they can locate the part.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EBS00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2021
#1289. Needs damper control. Ordered part and scheduled follow up for the 25th; ordrng 1 WPW10594329 (Damper)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Converse, TX 78109
Zachary
Job Details: 08/04/2021
Replaced control board, now could test properly. Motor and sump assembly has gone out due to defective element seal and water dripping on it over time. Had called tech line about it. This cost us multiple trips. Requesting 2x labor. Replaced sump and motor assembly. Tested dishwasher and it is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near San Antonio, TX 78216
Jim G.
Job Details: 08/04/2021
Replaced faulty drain pump with truck stock. ; used 1 W10876600 (Drain Pump) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78249
Jim G.
Job Details: 08/04/2021
Replaced both controls per techline instruction. Issue resolved.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JUIFX15HX00
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/04/2021
Our customers unit was making ice but would then just make on batch then just fill with water. This units door and unit is bolted into the cabinet. The auxiliary pump is discharging about 9 feet away into a garbage disposal. I ran the unit using ACT test procedures. The unit filled but would never recirculate over the plate it started to over flow so I turned it off and manually released the plug to drain. The auxiliary pump drained the water but at a slow pace because of the distance likely In diagnostics all loads functioned as designed and the recirculation pump came on and recirculated but it sounded extremely labored and was sputtering water. There were no error codes in diagnostics. I removed the water filter and ran the unit. I did the same thing. This unit will need a new recirculation pump. Part ordered. I was a little concerned that the unit would shut off when the auxiliary pump was draining. I thought perhaps this might be normal since the unit is plugged into the drain pump then the drain pump is plugged into the homes outlet. I called DH with my concerns and explained that the outlet drain is plugged into a route to a garbage disposal. He explained to me that we likely have a backup problem into the drain pump because they have a shutoff switch valve when water backs up back into the pump. This shuts down the unit electrically to protect the customers ice from contamination. DH directed me to replace the auxiliary pump as well. The installation part of the owners manual states: I Do not connect outlet end of drain tube to a closed pipe system to keep drain water from backing up into the ice maker. Because Im not a plumber Im not definitive on weather a garbage disposal is a closed pipe system. However, it does not seem like a good idea. I research it for some time but could not be definitive if using a garbage disposal drain in acceptable. Access to Senior Technicians at Whirlpools currently closed. I will contact them during business hours. I called to explain my concerns to our customer and that we will have to delay the the follow on appointment because the auxiliary pump is out of stock. She was very understanding and will address my concern with their builder and Fergusons plumbing department. Part ordered.; ordrng 1 W11542867 (Recirculation pump) and 1 W10825875 (Auxiliary Drain Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/04/2021
I replaced the control, the cam and the belt as directed by Senior Technician Austin at Whirlpool. I ran DLMS calibration. I ran diagnostics and all loads functioned as designed. I isolated the the agitate and spin and the noise had gone away on each. Unit is now fully functioning as designed. Our customer was still a little concerned about the quality of the cleaning and the load and go dispenser. I counseled with Senior Technician Austin at Whirlpool. He validated my concerns and solutions and suggested our customer change the concentration setting to 2 on the load and go. I provided the SR number to our customer and e planned that if there were any further issues or concerns that she could call customer service, reference this number and they would help her with a Senior Technician. SR# 7731024886
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/04/2021
Our customer was experiencing drainage problems. There was a little more water then usual in the bottom of the tub. It appears that the unit was open before the drain was complete on the last cycle. I tested the unit and it is filling, washing and draining. During drain it completely drained. I did notice that the drain hose was not fully looped up by the original installer. I corrected this and zip tied WPW10339879 it up. I ran service diagnostics cycle and received error code F6E4 Inlet water float switch open. I was able to completely drain the unit but the drain pump sounded labored. When I ran service diagnostics cycle it went through all loads with no problem but there was still to much standing water in the unit. We will need to change the drain pump. Im rescheduling the already delivered parts as a contingency. As well As a float switch.; ordrng 1 WPW10195039 (Float switch), used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78251
Sebastian
Job Details: 08/04/2021
5823 Replace the icemaker container went over how to operate unit with customer and what to watch for unit good to go
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78240
Jim G.
Job Details: 08/04/2021
I replaced the door switch. However the door switches are working intermittently and the control has issue with the thermostat cavity sensor and techsheet indicates it should be replaced. ; ordrng 1 W11261167 (Control) and 1 W11033422 (Interlock Assemby switches) and 1 W10389447 (Thermostat MW) and 2 W11325541 (Light Bulb Assemby)s
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0AS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/04/2021
This unit was missing the model and serial number sticker. I took a picture of where it should be.I checked the voltage at tHe 240VAC outlet. I removed the unit from the cabinet and u installed the console and panel. I checked the continuity of the thermal fuse. I found it open. I replaced the fuse and when powered on I received error code F6E1. I cleared the error code and replace the console. I tested unit at 350 F . Unit got to temperature and did not run away. The fan is working. I reinstalled the unit. It is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78216
Shawn W.
Job Details: 08/04/2021
Our customer has water build up underneath the deli drawers, the deli middle panel has been intermittently falling off, the freezer is getting frosted, the freezer door alignment is off on the right side allowing air to get in, the door light ajar light came on and the lights went out. I put the bins back in the deli drawers and the lights came back on and the door ajar light went out. I removed the back panel and removed the extension drain. I probed up and found a hose blockage 1/2 inch up. I ran plastic wire from the top and bottom and it did not come out the other end. The drain hose has collapsed and shifted. I contacted Andy, Senior Technician at Whirlpool and explained my findings. This unit is unrepairable. SR# 7731418177. I removed the freezer compartment shelving and defrosted the frost and ice build up on all sides of the compartment. Ice was building upon the right rail, and back right side. I also found the ice maker. Over on the back left side of the refrigerator. I heat treated the the seal. The freezer door is now closing and sealing as designed and will prevent frost build up. Our customer will advocate with Whirlpool. I provided guidance on next purchase if they do ultimately need to purchase a new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near San Antonio, TX 78230
Jim G.
Job Details: 08/04/2021
Replaced freezer module. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Adkins, TX 78101
Chris S.
Job Details: 08/04/2021
Customer stated that dryer not heating found issue to be high temp thermostat. Ordering high temp and heat element just in case.; ordrng 1 280148 (cutoff-tml) and 1 WP3387747 (element)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78216
Shawn W.
Job Details: 08/04/2021
I found that the belt had be one shredded. I installed a new belt and pulley. Unit is now tumbling as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78213
Jim G.
Job Details: 08/04/2021
Replaced console. Issue rsolved
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78254
Jesus C.
Job Details: 08/04/2021
Tested unit. No issues during testing. Unit is working properly. Performed Customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78213
Jim G.
Job Details: 08/04/2021
I verified a defective actuator. ; ordrng 1 W10913953 (Shift Actuator)
We serviced a
WHIRLPOOL RANGE
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/04/2021
Appointment scheduled by office when not all parts are on hand. Will need to reschedule. Customer service rep will need to contact customer. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78254
Sebastian
Job Details: 08/04/2021
Replace the inner door as per last technician this did not resolve the issue ordering hinges bottom trim and the arm assembly to redo the job Make sure to send 16 back as a customer is pretty much lost confidence after three trips and no fix; ordrng 1 WPW10327373 (Vent) and 1 W10687342 (Door) and 1 W11110515 (Door front) and 1 W11033422 (Interlock) and 2 W10874474 (Hinge)s
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW2
Near San Antonio, TX 78254
Sebastian
Job Details: 08/04/2021
Customer concern was that at the end of the unit the clothes were not dry found a customer was accidentally using a wash and dry mode on the unit which is designed to be used with 1 to 4 pieces of clothing to dry in the washing machine overnight can take up to 12 hours to work suggested a customer to avoid that mode as they have a good dryer that would easily drive the same four pieces of clothing in about five minutes option does work if they would like to use it on the washing machine though
We serviced a
JENN-AIR FREEZER
Model JS48NXFXDE01
Near Boerne, TX 78006
Colton B.
Job Details: 08/04/2021
Changed module and fixed issue.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOST100ESS00
Near Boerne, TX 78015
Colton B.
Job Details: 08/04/2021
Issue was a faulty blower, replaced blower, unit tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 08/04/2021
Our customer had an extensive leaking problem that caused mold damage to the floor and walls and under the sink. The unit was uninstalled and in the garage. I took pictures of the damage and the unit. Our customer stated that the installer for her upcoming new dishwasher identified a leak on the water inlet assembly. I saw no evidence of damage to this part. I was unable to determine because it was not installed. Our customer is not interested in having it repaired and would like to give it back to Kitchen Aid. I called Whirlpool Tech Line and spoke with Robert. He documented the situation and told me that we would submit a report. He agreed that we would not go the route of me moving the unit back in and installing. SR#7731415332. I called our customer and referred them to Kitchen Aid customer service and provided the SR number as directed.
We serviced a
LG WASHER
Model WM8100HVA
Near San Antonio, TX 78215
Jesus C.
Job Details: 08/04/2021
Installed new drain pump. Unit is draining. No leaks. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WRS588FIHZ00
Near San Antonio, TX 78204
Jesus C.
Job Details: 08/04/2021
Tested unit. Bad ice maker. Installed new ice maker. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Antonio, TX 78254
Sebastian
Job Details: 08/04/2021
Go forth with actuator order I was able to temporarily* make repair customer should be good until we get back; O-emld tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCED8SR\AA
Near Helotes, TX 78023
Sebastian
Job Details: 08/04/2021
Spoke with customer found out theyve already had another company out to make the repair closing out
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Boerne, TX 78015
Douglas H.
Job Details: 08/04/2021
Last tech notated unit not heating remotely close to target temp. Double checked diagnosis to find issue lied within the controls. Replaced console and acu to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Boerne, TX 78015
Douglas H.
Job Details: 08/04/2021
Customer stated unit not draining. Found to be caused by glass stuck by impeller of drain motor. Removed glass to resolve the issue. Unit testing good now.
We serviced a
WHIRLPOOL DRYER
Model WED7300DW1
Near San Antonio, TX 78250
Sebastian
Job Details: 08/04/2021
Found that the heater has popped and replace heater assembly along with thermostat so the whole assembly will have fresh circuit explain to customer that they must have venting serviced a little more often vacuuming alone doesnt address the issue fully
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78201
Sebastian
Job Details: 08/04/2021
Found that unit has two error codes one for a no drain and one for a vent motor problem ordering both pump And the vent motor to resolve issue unit was able to drain after audibly struggling it sounded like a clog passed through and then the unit started draining again motor does still seem a little off will change out both parts; ordrng 1 W11545539 (Gasket) and 1 W11414073 (Vent motor) and 1 W11497943 (Pump)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78244
Chris S.
Job Details: 08/04/2021
Customer stated that its still leaking. Found issue to be water valve and customer changed hoses with new ones. Tested unit everything working properly.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0AS01
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/04/2021
Customer stated unit not heating. Ran unit to find it is heating and heating properly. Customer asked about fan. Finding blower fan not coming on. Blower fan comes on perfectly in test mode. Issue is controls. Unit would need both ui control and main control. ordrng 1 W10803991 (cntrl-elec) and 1 W10741603 (cntrl-elec)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SG/AA
Near Boerne, TX 78006
Douglas H.
Job Details: 08/04/2021
Homeowner stated unit was making a loud vibration/buzzing noise. Ran unit on power freeze and power cool for the whole time in the home to attempt to recreate the issue. Couldnt replicate the noise. Did notice unit slightly unlevel. Leveled unit to see if that fixes it. Advised homeowner that if issue persists please record it, also advised of 90 sc warranty and to call us back if within 90 days.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Boerne, TX 78006
Douglas H.
Job Details: 08/04/2021
Last trip found faulty control not sending proper voltage to heater. Replaced control to resolve the issue ran diagnostics testing to check unit. Unit is functioning as designed now. No further issues at this point.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS356ESS00
Near Boerne, TX 78006
Douglas H.
Job Details: 08/04/2021
Last trip found faulty center valve. Replaced valve to resolve the issue. Unit is performing as designed now with normal noise. No further issues at this point. Per sb web unit under elw program
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS05
Near Boerne, TX 78006
Douglas H.
Job Details: 08/04/2021
Last trip found failing condenser motor. Replaced condenser motor to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Victoria, TX 77904
Michael
Job Details: 08/04/2021
The gasket pulled away from the left side of the freezer door and wouldnt stay in the channel. I didnt have any gum sealer, Applied silicone sealant in the channel and pushed the gasket back in the channel. Advised the customer to allow the sealant to dry for a few hours before opening the door, this should solve the issue
We serviced a
WHIRLPOOL OVEN
Model ACR4303MFS4
Near Corpus Christi, TX 78405
Adam
Job Details: 08/04/2021
Showing error code F6E4 but that does not show up on the diagram or tex sheet. It is obvious however when looking at the display that unit is roach infested. Opening back of unit to access control board shows very large layer of roach residue on control board as well as switches. Pictures in SD-QuickPic. Warranty void it. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Adam
Job Details: 08/04/2021
Installed actuator calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rockport, TX 78382
John L.
Job Details: 08/04/2021
Installed component, recalibrated unit after installation. Ran test cycle to verify functions. Issues have been resolved.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78418
Adam
Job Details: 08/04/2021
Installed actuator calibrated unit ran verification cycle issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78418
Adam
Job Details: 08/04/2021
Tested unit shows all thermostats are working as well as fans and baffles. Running unit through the compressor test results in gurgling sound in refrigerator section only which is indicative of The three-way valve not opening correctly. Ordering dye dryer and valve to resolve issue. Job will require shield system technician. rqstng P&A on 1 W10709322 (Valve), ordrng 1 W10286069 (Dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78418
Adam
Job Details: 08/04/2021
Customer complaints of icemaker no longer producing ice. This is directly related to a larger issue of freezer compartment no longer cooling/freezing. Icemaker and three-way valve for this unit will both need to be replaced in order to resolve issue. there is a second job open for this unit one directly related to the sealed system.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/03/2021
Model Number: WDT730PAHZ0 Serial Number: FX1806443. Our customer is having a problem with the door opening all the way. I found that the unit is missing the friction pad on the left side. Part ordered. ; rqstng P&A on 1 WP8268961 (Friction pad)
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUWR304CSS00
Near San Antonio, TX 78202
Douglas H.
Job Details: 08/03/2021
Unit not cooling properly. Found cause to be frozen over Evap cover. Unit would need new defrost bimetal and evaporator cover assembly. Defrost bimetal due to freezing over and Evap cover due to fan no longer working. rqstng P&A on 1 W10299347 (motor-evap) and 1 W10860146 (bimetl-def)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78242
Jesus C.
Job Details: 08/03/2021
Installed new actuator. No further issues. Job complete.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/03/2021
"Last trip found faulty microwave control, inverter and magnetron. Replaced all 3 parts to resolve the issue. Unit still doing the same thing. Calling techline. Spoke with Drew. Explained the situation. Explained what repair was just done. Stated to inspect magnetron duct, wave guide and to ohm out thermistor on magnetron. Ordering magnetron duct, temp sensor and wave guide cover as accidentally tore one of the current covers. Sr 77301559926Pushed through for a week sooner than soonest availability. ; ordrng 1 W11233913 (sensor) and 1 461967754821 (duct-mag) and 1 W10915651 (cover-plt)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/03/2021
F9E2 draining motor electrical problem and F8E4 Overfill float switch open. Our customer had a problem in which the unit had some water and suds coming out the door then the unit shut down and displayed the F8 E4 error code for the float switch. I replaced the float switch. Ran through service test mode. This unit has no leaks and is filling washing and draining. Our customer is doing all the right things with detergents. Installation looks good. This unit is functioning as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Kerrville, TX 78028
Colton B.
Job Details: 08/03/2021
Customer said bottom fridge wasnt cooling. Took apart and found bad thermostat and ice build up. Defrosted and changed thermostat. Tested with no further issues.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near San Antonio, TX 78229
Jim G.
Job Details: 08/03/2021
The drain hose must be replaced. The valve appears to be malfunctioning allowing back flow. ; ordrng 1 8269144A (Drain hose)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kerrville, TX 78028
Colton B.
Job Details: 08/03/2021
Customer said leaking. Tested and found bad vent gasket. Replaced gasket and tested with no further issues.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near San Antonio, TX 78201
Jesus C.
Job Details: 08/03/2021
Two igniters were broken on arrival. Installed new igniter. No issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 08/03/2021
The gearcase is definitely malfunctioning given the amount of oil and the grinding noise. I will also replace rotor as there are signs that the spline is damaged as well. ; ordrng 1 W11161960 (Agitator/washplate) and 1 W11393684 (Gearcase) and 1 W10754161 (Rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near San Antonio, TX 78218
Zachary
Job Details: 08/03/2021
Replaced stuck open damper. When installing new damper motor opened up properly. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78244
Zachary
Job Details: 08/03/2021
"Checked dishwasher, found no activity from control panel. Checked voltage at plug, and at board and was good. Replaced control board and performed diagnostics cycle. All functions checked good and dishwasher is working as designed. No other issues or error codes found."
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Kerrville, TX 78028
Colton B.
Job Details: 08/03/2021
"Replaced both controls, inlet thermostat and moisture sensor assembly and tested with no further issues"
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCG97US0HS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/03/2021
Our customer is having problems with the rear left burner causing the spark module to continue to spark after it is ignited. There is a trend with these cook tops. It is usually the front left burner. Im ordering all the parts related since Whirlpool does not have a real solution to this design flaw. ; ordrng 1 W10833886 (Cap kit) and 1 W10613381 (Orifice holder) and 1 WP8286814 (Burner) and 1 W11220380 (Ignitor surface) and 1 W11256503 (Valve left rear)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS01
Near Boerne, TX 78006
Douglas H.
Job Details: 08/03/2021
"Last tech suspected leak in SS. Confirmed diagnosis of leak in SS. Found leak coming from heat exchanger at freezer Evap from within liner. Contacting techline to report findings. Spoke with Chris, explained all of my findings. He notated everything about my finding, had me send a picture of bubbles of where leak is. Deemed unit unrepairable as heat exchanger is not a serviceable part. Read me disclaimer. Stated no further actions recommended. Sr 7731409982"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS6
Near Converse, TX 78109
Zachary
Job Details: 08/03/2021
"Checked OTR MW and found transformer loud humming and not heating. Rescheduling all parts and magnetron is OOS but already on order, will need to be scheduled when available.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Selma, TX 78154
Zachary
Job Details: 08/03/2021
"Called at 8:30AM so give crestview some prep time if needed to work on refrigerator. Talked to Mike and customer took trailer for a trip, but still needs it serviced when they return to maintenance. Mike has our # and will call office to reschedule when trailer is back. Keeping ticket open, not completing.; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH53521HZ06
Near Cibolo, TX 78108
Zachary
Job Details: 08/03/2021
Was dispatched OOW by WP but was in warranty. Customer replaced lamp bulb by looking up model and ordering correct bulb. Light when installed would not panel dim or off when selected. Would only stay on bright. This is the 3rd time I have seen this when replacing the bulb. Called tech line to report continued issue and talked to Chris SR# 731404314. Chris noted this usually happens if customer installs an LED bulb or the incorrect bulb and the triad goes out on the board and board needs to be replaced. Noted to Chris bulb appeared to be correct that customer had installed. Replaced control and installed factory bulb. Tested OTR MW and MW is working as designed. No other issues or error codes found.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78250
Jesus C.
Job Details: 08/03/2021
"Installed new roller, evap and drier. Vacuum and recharge unit. Good pressure. Good frost pattern. No further issues during testing. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/03/2021
I found that the water was turned off. I turned it on. The unit would fill and drain but not wash. I replaced the sump and motor. Tested unit. It is now fully functional. Our customer said yes to our short survey.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/03/2021
Our customer has experienced extensive flaking and damage to the upper oven. Our customer was using proper cleaning procedures and using the self clean. She was unable to finish the self clean because the fumes got to intense. The unit has the blue paint in various locations removed at about 20%. The inner door out to about 2 inches is oxidized. I called Senior Technician Joel at Whirlpool. He has deemed it unrepairable. SR#7731410685. I informed our customer that Kitchen Aid will call her within 3 days for resolution options. I provided our customer with the SR#.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM2
Near Cibolo, TX 78108
Zachary
Job Details: 08/03/2021
"Called customer en route. Talked to Dennis, at the time we had about 3 week waiting time. He usually calls us for service. He got someone else out there faster and no longer needs service."
We serviced a
UNKNOWN VENTHOODS
Model UXT4236ADS2
Near Boerne, TX 78006
Douglas H.
Job Details: 08/03/2021
"Customer stated unit not pulling air out properly. Found that the unit is functioning as designed, but how the duct work was installed doesnt allow for proper ventilation as air is flowing from the sides of the unit from above the unit cavity as a whole. Advised to have builder/installers come check the duct work. No further issues at this point."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/03/2021
I verified a damaged pantry control will return to repair as the drawer and the board are damaged. ; ordrng 1 W10815669 (Pantry Drawer) and 1 WPW10769076 (Control pantry) and 1 W11170612 (Harness Side Adapter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Boerne, TX 78006
Douglas H.
Job Details: 08/03/2021
Customer stated found small rubber gasket and door doesnt stay where its supposed to any more. Small rubber gasket is friction sleeve. Ordering both friction sleeves to resolve the issue. Scheduled for soonest and customer availability.; ordrng 2 WP8268961 (pad)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near San Antonio, TX 78006
Douglas H.
Job Details: 08/03/2021
"Unit upper lights not functioning properly, found to be caused by freezer light module. Replaced freezer light module to resolve the issue. Per service pointer W11460554D: ; used 1 W11462342 (Module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/03/2021
Tested unit. Not dispensing ice. Auger arm inside of bin is loose causing ice to buildup. Will need new bin. ; schdld next appmnt for 8/10 TUE !
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/03/2021
Anthony SR# 7731408572 varied a disconnected load switch. Reattached however I also found a completely missing insulation. This is technically a separate issue. ; ordrng 1 W11411561 (Insulation sound)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/03/2021
Arrived at customer home. Customer stated that the appointment was set for 1-5. Advised customer we sent email for appointment to confirm time frame between 10-12. Customer was irate and started yelling at me and banging on stuff. Left the home. Called partner team to document. Dispatch is rejected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/03/2021
Tested unit. Not dispensing rinse aid. Pulled front panel. Found roach infestation on control and inside panel. Issue caused by infestation. Advised customer that warranty is voided due to roach issue. No further repairs can be done. Job complete.
We serviced a
WHIRLPOOL WALLOVEN
Model WOD77EC0HS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/03/2021
I verified that the lower blower is failing. ; ordrng 1 W11248652 (Blower Motor)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15NHZS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/03/2021
The drain line was kinked. Reattechted new hose and tighter.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Comfort, TX 78013
Colton B.
Job Details: 08/03/2021
Replaced module and leds worked with no further issues. I
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78228
Sebastian
Job Details: 08/03/2021
Found that the high limit safety on the heater has popped replaced with the repair kit replace thermostat portion as well being that I was unable to find a large amount of lint blockage it is possible that the issue could be occurring from their venting system as it shoots right outside but straight down about an inch above the ground not much room for the airflow to Go Did clear some lint out of this portion but explain to customer that they might want to have that changed out by a handyman
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Helotes, TX 78023
Douglas H.
Job Details: 08/03/2021
"Customer stated unit not heating then started smelling. Found f7e1 heater turned off due to water temp. Ran diagnostics testing to check unit, unit is functioning as designed. Educated customer on importance of rinse aid. Advised customer to run clean cycle on unit, also advised customer to get hot water at sink prior to running unit. When checking unit found loose wire connector at fill valve. Secured connection with wire tie to resolve that issue. ; used 1 WP8567668 (Tie-wire) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Helotes, TX 78023
Douglas H.
Job Details: 08/03/2021
"Unit noisy ice production, noisy ice dispensing and dispensing crushed ice when cubed selected. Found noisy ice production to be ice maker. Found other issues to be caused by the ice bin not put together properly. Ordering both parts to resolve the issue. Both parts oos. ; ordrng 1 WPW10558423 (ice-contnr) and 1 W11284458 (icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78202
Douglas H.
Job Details: 08/03/2021
Unit not making ice. Found e2 error motor lost home position. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Unit under warranty per sb web and proof of purchase. If issues continue please order W11294907 ice maker
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Douglas H.
Job Details: 08/03/2021
Unit not agitating. Found cause to be actuator slipped out of position. Advised customer of giving the temporary fix in hopes of getting some laundry done while waiting for part. Unit needs actuator replaced. Ordering actuator to resolve the issue. Still waiting for part arrival ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Schertz, TX 78108
Zachary
Job Details: 08/03/2021
"Checked dishwasher, found F8E4 error code - float switch engaged. Checked float switch tray and found water in tray engaging float switch. Emptied and dried tray, installed new float switch. Since old one may be giving bad fill level feedback. Cleared error code and tested dishwasher and it is working as designed. No other issues or error codes found."
We serviced a
MAYTAG WASHER
Model MVWC416FW
Near San Antonio, TX 78201
Sebastian
Job Details: 08/03/2021
Im at the agitator has snapped off. Replace the broken part and tested unit good to go
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near San Antonio, TX 78237
Sebastian
Job Details: 08/03/2021
Replaced the control and tested unit unit is firing up as it should be good to go
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78240
Sebastian
Job Details: 08/03/2021
Remove dryer to replace back suspension tested unit did not receive control or valve valve is not needed control possibly not needed only requesting that parts are returned when I change out the filters that need to be replaced as they keep falling off for the customer. Parts team to reach out when available ; ordrng 1 W10828351 (Filter) and 1 W11178825 (Filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/03/2021
"I installed the new ice maker and it would not jump. I contacted Whirlpool Tech Line and spoke to Senior Tech Butch. I explained the situation and that it is highly unlikely that we got two bad ice makers in a row. We checked voltage from L wrt N and received 0 VAC, We check again forcing voltage in test 25. 0 VAC. We checked the VAC at the control board from P3-3 wrt ground and received 59 VAC. Thus u it had a defective control board and will have to be replaced. SR# 7730974444. I explained this to our customer. ordrng 1 W11043763 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near San Antonio, TX 78249
Shawn W.
Job Details: 08/03/2021
"Our customer is having problems with a noise that sounds like a rattling noise in the refrigerator section. I ran through diagnostics and discovered that the sound our customer was describing was happening during test 3 sub step 3 for the RC evaporator fan and damper. I found that the RC evaporator was frozen over. I defrosted the unit and set the defrost to basic from ADC according to Technical Service Pointer #: W11092686F Action Required: MandatoryRelease Date: July, 2020 KitchenAid, Jenn-Air, Maytag and Whirlpool French Door Refrigerators/Frost Build Up On Evaporator. I replaced the evaporator fan.unit us now fully functioning as designed. Our customer is not confident with the repair. I explained to him that I was empathetic and understood but also explained that many of the nerdy star designs have high failure rates and could it guarantee that he would not have problems in the future but that currently it is fixed and functioning as designed. I referred him to Whirlpool for his continued concerns. This part was covered on the 12 month OEM warranty. No charge to the customer."
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78240
Shawn W.
Job Details: 08/03/2021
Tech was assigned as a helper;
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near Von Ormy, TX 78073
Chris S.
Job Details: 08/03/2021
Customer stated that dishwasher is leaking and wont drain and leaks right away. Found issue to be float switch and draining pump. Ordering float switch parts.; ordrng 1 WPW10195039 (float switch) and 1 WPW10195036 (float assembly) and 1 WPW10195038 (nut) and 1 WP8531743 (gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78224
Chris S.
Job Details: 08/03/2021
Customer stated that washer making grinding noise. Found issue to be faulty gearcase and cam. I dont have came in truck need to order cam and is out of stock.; ordrng 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVQ06
Near San Antonio, TX 78221
Chris S.
Job Details: 08/03/2021
Customer stated that water dispenser didnt work all the time. Found it to be the dispenser switch. Ordering parts screw on back order.; ordrng 1 WP2194719 (clip) and 1 WP2195051 (clip) and 1 WP3400906 (screw) and 1 WP2162361 (swtch-micr)