Near Kerrville, TX 78028
Douglas H.
Job Details: 09/17/2020
DISHWASHER KITCHEN AID KUDE70FXPA5 "Unit shuts off randomly. Finding unit shuts off in diagnostics after a couple seconds of filling. Had f6e2 fill valve electrical error. Calling techline due to reoccurring issues. Spoke with Leon, explained the situation, had me get a resistance check of drying fan. Resistance check shows bad fan. Sr 7728142376Giving part at wholesale cost due to numerous trips out. Quoted 46.05 for part costs. Customer wants to proceed with repair. Ordering fan assembly. ; ordrng 1 WPW10469574 (VENT ASSEMBLY )"
Near San Antonio, TX 78245
Richard G.
Job Details: 09/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced control and console. Tested to complete. Unit is good to go.
Near Cibolo, TX 78108
S. L.
Job Details: 09/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS00 Removed unit replaced UI connected app and wifi preheated and tested unit time updated unit operating issue resolved all functions normal. Returning ACU.
Near Converse, TX 78109
S. L.
Job Details: 09/17/2020
WASHER AMANA NFW5800HW0 Called CXC spoke to Diane SR number 7728794706 goods date is 8/21/2019 there is 8 week grace period so unit covered per Diane. Tested unit no power to UI checked control no led 120 volts present ordered new control and UI call when parts come in.; ordrng 1 W11322878 (CONTROL) and 1 W11325578 (UI)
Near San Antonio, TX 78247
Shawn W.
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW2 Replaced control board. Checked for error codes and found none. Ran calibration of unit. Ran automatic test mode and all loads functioned as designed. Unit is fully operational.
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KSSC48QKS02 Found that the the temperatures started fluctuating up in the fresh food section this past Saturday. I found the freezer at -2 to -20 F depending on the sections of the freezer. I was also reading temperatures of 37 to 49 F in the fresh food section depending on the section. I found that the damper was blocked on both the fresh food and freezer side. I rearranged food items to produce better air flow. I also advised our customer to consider moving the food being stored in the ice maker bin to another location at a future time. The middle vent was being blocked by a block of frozen water. I moved this and went over the importance of not blocking the vents with our customer. I placed the fresh chill meat locker back to medium. Unit is fully operational. I reset the temperatures back to the manufacturer recommended 0F freezer and 38F in fresh food section. No charge call within 90 day service fee warranty period. Told our customer to give us a call ba
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/17/2020
DISHWASHER KITCHENAID KUDP01FLSS3 Verified faulty heating element however the cost of the part exceeds cost customer is willing to pay for repair. Collected service fee.
Near San Antonio, TX 78227
Jesus C.
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 Tested u it. F1E1 error code. Unit will not run diagnostics test. Will. Need new control. ; ordrng 1 W11170317 (cntrl-elec)
Near San Antonio, TX 78258
Jim G.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4816FW2 Verified a faulty lid lock switch. Unfortunately I didn’t have this lid lock switch with me. ; schdld next appmnt for 9/18 FRI !
Near San Antonio, TX 78260
Jim G.
Job Details: 09/17/2020
DISHWASHER KITCHEN AID KDTM354ESS3 I contacted WP techline and spoke to Adrian Upon arrival verified immediately that the motor is straining to operate. Tech line indicated sounds like obstruction in the motor. Recommend motor replacement. ; ordrng 1 W10805015 (pump&motor)
Near , TX 78064
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Replaced module on freezer due to light being out after replacement all lights came back no issues. Job complete.
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 Customer stated that the ice maker and water was not dispensing and that the UI was not working on the door inside. This unit will need the wiring at the top of the left door checked as well as a new left door panel UI as wells as the dispenser UI likely. Part ordered. There is a possibility that the door will need to be replaced if there is a shorted wire in the door. ; ordrng 1 W11330486 (PANEL UI)
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/17/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27FW0 Unit 10309Tub and basket leaning to right. Will not correct itself during spin. Unit will need new skate plate and suspension bracket. Gave estimate for repairs. Spoke to maintenance supervisor. Will not proceed with repairs.
Near San Antonio, TX 78227
Jesus C.
Job Details: 09/17/2020
WASHER MAYTAG MVWC465HW2 Bolt is broken on motor. Will need to order new bolt. No parts listing for bolt. Called marcone. Will contact once they locate part. ; schdld next appmnt for 9/16 WED !
Near Cibolo, TX 78108
S. L.
Job Details: 09/17/2020
RANGE WHIRLPOOL WGE555S0BB02 Removed cooktop replaced RF burner then removed rear replaced LF and RF switches tested bake and cook top all operations normal.
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RH25H5611SRAA Door cam for freezer door was loose not allowing door to shut. Secured cam. Door shutting. No further issues. Tested to complete.
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Tested unit. Found float switch not connected. Secured wiring for switch. No further issues. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/17/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Complaint is that fan turned on during cooktop use. Called tech line. Fan is designed to run when cooktop is used. No further issues. Performed customer instruct on functions of unit. Job complete. Sr 7728817580
Near San Antonio, TX 78254
Tommy B.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated that the issue is the unit has a scratch on the front panel. Swapped out with new panel to resolve cosmetic issue. Unit has no further issues at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW4 "Last trip motor, and gearcase shorted out controls not allowing to accept selections. Replaced control, console, gearcase, rotor and stator to resolve all issues. Calibrated unit. Unit now functioning as designed. No further issues at this point."
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Checked refrigerator found pantry drawer holder broken ordering holder to resolve issue. ; ordrng 1 W10628698 (holder)
Near Garden Ridge, TX 78266
S. L.
Job Details: 09/17/2020
WASHER MAYTAG MVWB855DC4 Found unit grinding on high spin inspected found 4 bolts to gear case not all the way tightened causing shimmy. Tightened the 4 bolts tested all operations normal.
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Installed new dispenser housing. No dipping after water is dispensed. No further issues. Tested to complete.
Near San Antonio, TX 78209
S. L.
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MRT118FFFH04 Called techline spoke to Scott SR 7728813016 checked checked frost pattern found UV dye on evaporator and ball of ice on suction line needs new evaporator call when parts come in; ordrng 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2020
RANGE JENN-AIR JDRP548HM00 Replaced both interface users. Preheated both the left and right ovens to 350 degrees F. Unit is now operating as designed.
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 Tested unit. Found bad fresh food thermistor. Will need to replace. ; ordrng 1 W10838965 (thermistor)
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS01 Verified unit was in Celsius also adjusted time 12/24 setting as well as emailed customer owners manual. Collected service fee.
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT790SAYM3 Ran a regular load. The unit filled and drained but would not wash. Ran diagnostics and service test. The sump and motor will need to be replaced. This is an estimate only. Customer has decided to not move forward with the repair because it is cost prohibitive.; rqstng P&A on 1 WPW10605057 (pump and motor assy)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 09/17/2020
RANGE KITCHENAID KFED500ESS01 Checked range found no power coming into range found outlet not giving 240VAC reseated breaker unit began working. Powered on range with no issues. Collected service call fee. Job complete.
Near Castroville, TX 78009
Richard G.
Job Details: 09/17/2020
DISHWASHER KITCHENAID KDTM704ESS0 "Customer complaint is that the detergent dispenser is broken. Verified issue. Need detergent dispenser. Notes say it was checked in yesterday, rescheduled for Thursday.; ordrng 1 W10861000 (detergent dispenser)"
Near San Antonio, TX 78245
Richard G.
Job Details: 09/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Replaced blower fan. Blower fan is still only humming. All connections are secure, all voltage readings are within appropriate range. Called techline again, spoke with Adrian, checked voltages across control again. Adrian is referring for lead review. Informed customer Whirlpool will be contacting them shortly for the next steps. SR#7728638344"
Near San Antonio, TX 78253
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Customer stated that the unit is not producing enough ice. Had the same model previously and there was greater ice production. Currently the ice bin is halfway full. Set customer expectations on how often ice harvest should occur. Along with the recommendation to clear ice container completely in the morning and count cube production over 24 hour period.
Near Universal City, TX 78148
S. L.
Job Details: 09/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Unit on SB shows DOP 9/8/20 Vent trim was not installed installed vent trim for customer, all operations normal. Unit functions as designed,Install instruct today."
Near San Antonio, TX 78254
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Customer stated that the lights are out in both sections despite purchasing a new light recently. Ordering both LEDs to resolve issue. Collected service call.; ordrng 1 W10515057 (light board) and 1 WPW10515058 (light)
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Unit not washing. Checked for errors. No errors present. Attempted to run diagnostics testing, would fill and could hear the diverter working but motor functionality not present. Finding issue to be electronic control board not send voltage to motor. Per Sb web part still covered under limited part warranty. Quoted 125 plus tax for labor. Customer wanted to proceed with repair. Ordering control to resolve the issue. Customer wanted to pay Sc and labor up front. Collected priority Sc and labor ; ordrng 1 W10854225 (CONTROL)"
Near San Antonio, TX 78256
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MFI2569VEM Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Ice maker motor rotated to home position and called for water. Unit testing good now. No further issues at this point. Collected P&L.
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2020
WASHER MAYTAG MHW6630HC0 "Replaced drain pump. Ran diagnostics with no errors. Ran Service Test mode, unit is draining."
Near San Antonio, TX 78255
Douglas H.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW8000DW5 "Upon arrival customer stated needed to cancel service as unit is functioning properly. Stated got a part from Whirlpool, advised to attempt to send it back as it isn’t the correct part for this unit anyhow. No further issues at this point."
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Checked refrigerator found compressor turning on for 5 seconds then shutting off condenser fan is spinning no issues. Good fan evap ordering start device.; ordrng 1 W10197428 (start device)
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4855HW1 Last trip found ceased gear case. Replaced gearcase to resolve the issue. Unit testing good now.
Near San Antonio, TX 78253
Richard G.
Job Details: 09/17/2020
RANGE WHIRLPOOL WEG745H0FS1 Replaced oven igniter and burner. Tested to complete. Unit is good to go.
Near Converse, TX 78109
S. L.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF320PADB3 Customer states she has extended warranty advised customer to get with warranty provider and have job dispatched under extended warranty so she wont incur any cost.
Near San Antonio, TX 78251
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL ED5FHAXSQ00 "Customer stated that the issue is the water is not dispensing properly. Installed a new filter and the filter filled as well as the dispenser operating normally. Removed the filter and reinstalled it, there was a grinding noise and the water started dispensing intermittently. Removed the filter again and reinstalled it and the unit started dispensing normally. No further issues at this time"
Near San Antonio, TX 78251
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28K9070SRAA "While preparing to replace the ice door, inspection revealed that the flap was still functional. Secured flap in proper position and unit is now testing good with no further issues at this time"
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/17/2020
DRYER MAYTAG MED7230HC0 "Last trip found drum, motor and blower making noise. Replaced all 3 parts to resolve the issue. Unit testing good now with normal noise. Customer approved noise level."
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF22KREDBS Rady Reference# 08FB43BK400690Z verified kit is needed. ; ordrng 1 DA82-02671A (SERVICE KIT ICEMAKER )
Near Boerne, TX 78015
Douglas H.
Job Details: 09/17/2020
WASHER MAYTAG MVWB855DC3 Upon arrival customer decided to cancel service after hearing the Sc call rate as she thought the unit is under warranty. Explained that the warranty is only good for one year. Decided to not have service at this point. Didn’t collect Sc.
Near Elmendorf, TX 78112
Ezequiel V.
Job Details: 09/17/2020
WASHER MAYTAG MVWB765FW0 Checked washer found washer turning off while in diagnostics ordering control board to resolve issue.good wall power. When in agitation unit would make loud grinding noise ordering gearcase to resolve issue. ; rqstng P&A on 1 W10758828 (valve) and 1 W10868473 (gearcase) and 1 W10894763 (cntrl-elec)
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 09/17/2020
DRYER MAYTAG MED5630HW0 Checked dryer found broken blower wheel loose causing rattle ordering wheel to resolve issue.; ordrng 1 697772 (blower wheel)
Near San Antonio, TX 78232
Jim G.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28HDEDBS Replaced all parts. Issue resolved. No more error codes.
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/17/2020
VENTHOODS UNKNOWN WVU37UC0FS0 Part did not arrive within he box. I have reordered part but please verify that this part is an actual control. ; ordrng 1 W11100652 (buttn-cntl)
Near Converse, TX 78109
S. L.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG DOESNT MATTER Unit is less that 1 year old spoke to customer advised him to get with Samsung directly so it can be serviced by them.
Near San Antonio, TX 78253
Tommy B.
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE320M0JS0 Customer stated the issue was that the unit is completely non-functional. Only thing working at this time is the display. Ordering a wiring harness along with main control to resolve issue.; ordrng 1 W11432194 (WIRING HARNESS) and 1 W11432568 (CONTROL)
Near San Antonio, TX 78253
Richard G.
Job Details: 09/17/2020
MICROWAVE OVEN WHIRLPOOL WMH32519HZ2 Customer complaint is that the light will not shut off. Determined bad control. Ordering control.; ordrng 1 W11333816 (CONTROL ) and 1 W11342846 (CONTROL )
Near Converse, TX 78109
S. L.
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 Installed new inlet valve reassembled unit tested valves no leaks calibrated unit and ran test cycle all operations normal.
Near La Vernia, TX 78121
S. L.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KBFN502ESS01 Customer states they have extended warranty advised customer to call extended warranty provder to have call dispatch correctly.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked refrigerator called techline stated if door has been replaced answer is no, techline wants door replacement ordering door to resolve issue. Ordering both parts that were previously ordered.; ordrng 1 W11130444 (icemaker) and 1 W11202405 (dor-fip)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced all parts. Unit is now fully functional.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 09/17/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS03 Checked microwave/oven found unit turning on rotating but not heating found bad magnetron ordering magnetron to resolve issue. Also error code for temp sensor popped while in use rescheduling. ; ordrng 1 W11226473 (MAGNETRON)
Near Selma, TX 78154
Shawn W.
Job Details: 09/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Replaced console. Unit is now fully operational.
Near Universal City, TX 78148
S. L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found filter housing leaking and pressure low at valve ordered new valve and housing call when parts come in.; ordrng 1 W11194438 (HOUSING ) and 1 WP2300868 (fitting) and 1 WPW10341329 (water valve assy)
Near San Antonio, TX 78214
Jesus C.
Job Details: 09/17/2020
WASHER MAYTAG MHW4200BW0 Installed new pump. No further issues. Tested to complete.
Near La Vernia, TX 78121
S. L.
Job Details: 09/17/2020
WASHER MAYTAG MVWX655DW0 Removed agipeller replaced hub calibrated tested all operations normal.
Near San Antonio, TX 78223
Jesus C.
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4815EW Tested dryer. No heat. Found thermal cutoff was tripped. Reset cutoff. Good heat. No further issues. Job complete.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 09/17/2020
RANGE WHIRLPOOL KDRS467VSS00 Replaced hinges and door latch after replacement tested range found no issues. Unit is working as designed. Job complete. Collected remaining balance.
Near San Antonio, TX 78247
Shawn W.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4955HW1 "Called the customer and asked them what was wrong with their washer, she told me she did not know. I said “that is alright I’ll come over to check it out”. When I arrived at the home the customers explained to me they were having a noise problem. Ran diagnostics and received no error codes. Ran automatic test mode and all loads are working as designed. I found a penny stuck between the impeller and the inner drum (picture included). I removed the penny. I explained to the customer that their unit passed all tests and was fine and showed them the penny. They then told me that there was something they saw that was broken under the machine and that it had damaged their floor. I got under the machine with a flash light to observe that there is nothing that is broken on the machine. Had the customer show me where they saw damage and I was told that they did not know because the father, that was not there, had noticed the damage. I did see where there is some da
Near San Antonio, TX 78233
Shawn W.
Job Details: 09/17/2020
DRYER WHIRLPOOL WED9400SWZ "Found that the heating element and circuit is working as designed. The dryer venting from the house needs to be cleared. Our customer explained that they vacuum it out from the outside and it has been awhile. I explained to the, that vacuuming will not pull everything out. I advised them to use a professional. The dryer vent goes straight into a metal sheet and immediately needs to make a 90 degree turn if there even is a turn. I have never seen a vent system like this one. (Pictures included). Unit is fully operational."
Near San Antonio, TX 78216
Jim G.
Job Details: 09/17/2020
MICROWAVE OVEN WHIRLPOOL MT4155SPQ "I verified that the micro switches are not functional. ; ordrng 3 4392027 (switch,micro)s and 1 8184533 (CONTROL PANEL)"
Near San Antonio, TX 78232
Jim G.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW7500GC2 Bruce # SR 7728819618 verified motor and stator may be at fault. ; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)
Near San Antonio, TX 78261
Jim G.
Job Details: 09/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 No continuity at hidden (upper) bake element. ; schdld next appmnt for 9/21 MON !
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Last tech found faulty led driver and broken module. Replaced both to resolve the issue. Unit now functioning properly. Customer approved repair.
Near San Antonio, TX 78250
Tommy B.
Job Details: 09/17/2020
RANGE WHIRLPOOL KSEG700ESS0 Called Mark home and spoke to Dave on parts team for assistance with parts research. Ordering a W11107275; ordrng 1 W11107275 (fan-blwr)
Near Helotes, TX 78023
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint is that the unit isn’t dispensing water consistently. Customer also states it is a new filter and when they switch them, they last approximately 2 weeks. Unit dispensing full cup on measured fill without filter and 1/3 cup of water with filter. Called tech line spoke to Leon. SR7728822200 He states that all tests conclude the unit is functioning as designed. Installed new filter for customer to ensure that new filter is installed correctly."
Near San Antonio, TX 78261
Jim G.
Job Details: 09/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 No continuity at hidden (upper) bake element. ; schdld next appmnt for 9/21 MON !
Near San Antonio, TX 78250
Tommy B.
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW2 Customer stated they found water on the floor at conclusion of last wash cycle. No errors in diagnostics. Ran a manual fill test to see if unit was leaking from tub assembly. Unit checked out until manual pump was actuated. Found issue to be caused by drain overflowing along with a leak from the home hot water. Unit tested good with no issues at this time.
Near Schertz, TX 78154
S. L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived spoke to Manager unit has been off they said possibly cooking issue advised customer to get unit accessible and leave on somit can correctly diagnosed. Rescheduling Monday. Did not collect since they could not find RV.; schdld next appmnt for 9/21 MON !
Near Selma, TX 78154
S. L.
Job Details: 09/17/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB3 Installed new lower interlock unit works but light flickers when door is open still. Called tech line again spoke to Ed same SR as before he advised me to change control rescheduling Monday; ordrng 1 W10892389 (cntrl-elec)
Near San Antonio, TX 78223
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Installed new heater, fan and icemaker. No further issues. Tested to complete."
Near San Antonio, TX 78222
S. L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Found leak at discharge line at lockring needs new evaporator called SG to confirm and tech line Andrew Sr number 7728826320 to document rescheduling Monday ; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 09/17/2020
ICEMAKER (STANDA KITCHEN AID KUIC15PRTS2 Replaced thermistor and water level sensor after replacement tested ice maker u it is working as designed as designed no issues. Job complete. Collected service call fee.
Near San Antonio, TX 78259
Jim G.
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4800BQ1 Realigned unit. Issue appears resolved.
Near San Antonio, TX 78222
S. L.
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE505W0HB1 "Found L1 burnt on harness traced wires cook top working but left unit unplugged for safety cannot determine if control needed or not til harness replaced. Advised of pre existing floor damage see picture. Call when part comes in, goods date 9/25/19; ordrng 1 W11416047 (HARNESS)"
Near San Antonio, TX 78258
Jim G.
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 Verified a loose nut on the auger where co tact is made to ice bi. Tightened. Issue resolved.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 09/17/2020
DISHWASHER KITCHENAID KDFE104HPS0 "Replaced sump, motor wash arm and panel after replacing unit is working as designed no issues. Job complete."
Near Schertz, TX 78154
Shawn W.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT730PAHB0 Appears that the customer never hooked up the drain hose. This will cause it to leak on the left side. This unit has a tight seal and is plastic which prevents leaking from rivets. Unit is fully operational and ready for resale as is.
Near San Antonio, TX 78222
Jesus C.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Tested dishwasher. Good drain. Good wash. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Advised customer to run dishwasher cleaner to prevent smells.
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Tested unit. Food freezing in fresh food. Will order new thermistor and baffle. ; ordrng 1 W10384183 (thermistor) and 1 W11175951 (diffuser)
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4815EW1 Will need new timer. ; ordrng 1 WPW10185982 (timer)
Near San Antonio, TX 78250
Tommy B.
Job Details: 09/17/2020
DRYER ROPER RED4516FW0 Found an additional lint ball blocking the lint tube and removed it. unit is now testing good.
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 09/17/2020
ICEMAKER (STANDA KITCHEN AID n/a Customer stated unit is working as designed no issues. Customer just recently turned it on and is running with no issues. Does not need u it worked on. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
RANGE MAYTAG MER8800FZ2 Confirmed customers diagnosis. Unit needs new terminal block and main harness. Reschedule for part availability ; saved tckt
Near San Antonio, TX 78253
Richard G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer complaint is that the unit had the door ajar light come on. There was a power surge in the home that caused the lights to flicker when this happened. Found all leds in refrigerator and freezer section to be off. Pantry door ui is non functioning, refrigerator ice maker is non functioning. Entered diagnostics and unit is unable to give a reading for thermistors, defrost heater no reading. All door switch tests showing door ajar when they are closed. Ice paddle non functioning. Found that the main control boards are shorted out, causing many functions to not be available. Quoted customer cost of repairs. Collected service call fee (military discount). Customer will look into new units."
Near Schertz, TX 78154
Shawn W.
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE535S0JZ0 Hooked up power cord plugged in unit and display works fine (picture included). Ran diagnostics and found no error codes. Preheated bake element and found that the broil element came on and vice versa. Main wiring harness was swapped at control board. I place wiring harness on correct connections at control board. Tested unit and it is now fully operational. Ready for resale as is.
Near San Antonio, TX 78210
Jesus C.
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG520S0FS0 Called customer. States she has extended warranty. No dispatch from extended warranty or authorization. Customer will need to contact company and get authorization for service.
Near San Antonio, TX 78250
Tommy B.
Job Details: 09/17/2020
WASHER MAYTAG MVWX655DW Customer stated that the clothes smell burned at the conclusion of the cycle. Could not duplicate issue in the home. Ran manual tests for agitate and spin at high and low speed. Inspected the gear case and full assembly for any wear and tear. Unit passed automatic test cycle. No errors in diagnostics. No issues at this time. Collected service call
Near San Antonio, TX 78250
Richard G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Replaced valve. Tested to complete. Unit is good to go. Collected part and labor cost.
Near San Antonio, TX 78251
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF23HCEDBSRAA Replaced primary control board and icemaker to resolve icing issues. Unit tested good with no further issues at this time.
Near Boerne, TX 78015
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Handle came off and scratched door. Explained about cosmetic warranty, customer under stood, handle fell off due to installation issue. Put handle back on properly. No further issues at this point."
Near Boerne, TX 78015
Douglas H.
Job Details: 09/17/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 "This dispatch was went for the vent hood (created new ticket) but customer asked me to check it out while I was here. Customer asked for the part number for the knobs as they damaged one, explained that is considered cosmetic and would be responsible for P&L for that. Unit tested good. No further issues at this point."
Near San Antonio, TX 78254
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer stated that the issue is the unit will sometimes stick and the door will not open. Ordering new door gasket to resolve door opening issues; ordrng 1 W10443314 (gasket-fip)