Near San Antonio, TX 78253
Richard G.
Job Details: 02/06/2020
WASHER MAYTAG MVWC465HW2 "Customer complaint is that the washer will not change cycles. Entered diagnostics and found error codes F8E1 no fill long fill, F0E5 off balance load. Cleared error codes and entered automatic test. Fill was erratic, at times it was steady, and other times it was not. Entered normal cycle and verified unit would go into wash cycle, but would not advance. Found unit to have a bad control and inlet valve.; ordrng 1 W11210459 (valve) and 1 W11249158 (cntrl-elec)"
Near San Antonio, TX 78261
Devon F.
Job Details: 02/06/2020
RANGE KITCHENAID KDRS483VSS04 Customer complaint was unit UI panel was unresponsive replaced UI panel unit is operating as designed.
Near San Antonio, TX 78260
Devon F.
Job Details: 02/06/2020
OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 Customer complaint was unit would get button stuck error code check connections to see if j1 was disconnected J1 is connected ordering new UI panel to resolve issue.; ordrng 1 W11086141 (console)
Near Comfort, TX 78013
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer stated that the unit is not cooling properly or making ice. Found issue to be frozen evaporator. Used steam gun to defrost evaporator. Thermistor is testing good. No further issues at this time.
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 02/06/2020
REFRIGERATOR KITCHEN AID KRSF505ESS01 Checked refrigerator found freezer evaporator fan motor not powering on ordering new motor to resolve issue.; ordrng 1 W11036566 (motor-evap)
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
WASHER MAYTAG MVWX655DW1 Customer stated that the unit is non functional. The drain is also running continuously. Checked to see if drain would turn off automatically. It remained on at 12 minute mark. Could not enter diagnostics. Voltage check at wall is good. Ordering control and drain pump to resolve issue. ; ordrng 1 W10876600 (drain pump) and 1 W11116592 (cntrl-elec)
Near Pleasanton, TX 78064
S. L.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW6620HC0 Replaced bellow and dispenser assembly ran diagnostics found no leks no errors leveled unit for customer all operations normal advised of survey.
Near La Vernia, TX 78121
S. L.
Job Details: 02/06/2020
WASHER WHIRLPOOL MVWB765FW3 Removed basket/gear case as one replaced assembled stator shifter to gear case installed gear case installed new basket then rotor calibrated tested all operations normal.
Near San Antonio, TX 78249
Colton B.
Job Details: 02/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS03 Issue was a blown thermal fuse. Replaced fuse to resolve issue. Collected for P&L. Unit tested good.; used 1 wpw10545255 (FUSE) from stock
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 02/06/2020
DRYER MAYTAG MGDX600XXW0 Checked dryer found broken door switch. Replaced its truck stock unit is working as designed. No issues during testing or operation.Job complete. Collected all fees.; used 1 WP3406107 (SWITCH DOOR) from stock
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 02/06/2020
WASHER MAYTAG MHW5630HC0 Checked washer found bad console checked voltage good voltage to unit. Ordering console and control board just in case .; ordrng 1 W11294858 (cntrl-elec) and 1 W11329040 (cntrl-elec)
Near Garden Ridge, TX 78266
Devon F.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Customer complaint was unit would not make ice and freezer compartment wasn’t getting cool enough found evap frozen thawed and tested thermistor test failed ordering new thermistor to resolve issue.; ordrng 1 W11204566 (harns-wire)
Near San Antonio, TX 78249
Christian G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB00 "Issue stated by customer: ice maker was supposed to be replaced previously. Replaced with truck stock. Unit tests good. No email, elderly customer."
Near Boerne, TX 78006
Tommy B.
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHEN AID KUID308ESS1 Customer stated that the unit is not making ice. Ran diagnostics and found issue to be the water level sensor. Sensor is located inside recirculation pump. Ordering pump to resolve issues. Collected service call.; ordrng 1 W11325175 (RECIRC PUMP)
Near San Antonio, TX 78232
Colton B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW Issue was a warped grill and dented handles. Replaced all parts to resolve issue and had customer sign for repairs before leaving.
Near Cibolo, TX 78108
S. L.
Job Details: 02/06/2020
MICROWAVE OVEN WHIRLPOOL WOC97EC0HZ03 "Display was on when arrived but had F6 E0 fault code saved, Removed console installed new one. Plugged in unit found display not coming on at all. Reinstalled old console and display is working console sent defective reordering PSP item on console set up call for tentative appointment 2 weeks out.; ordrng 1 W11428588 (CONSOLE)"
Near Live Oak, TX 78233
Jim G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW9451XW00 Replaced outer tub. Issue resolved.
Near San Antonio, TX 78245
Richard G.
Job Details: 02/06/2020
RANGE WHIRLPOOL WFC310S0EB3 Oven light is not functional. New bulb was used and socket is not working. Ordering bulb and socket.; ordrng 1 W11281687 (sockt-lite) and 1 WPW10571723 (bulb-light)
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 02/06/2020
MICROWAVE OVEN IKEA IBMS1455DS00 Checked microwave found start push button stuck. Ordering new push button and ring for knobs.; ordrng 2 461960204751 (ring)s and 1 W11086664 (button) and 1 W11116990 (button)
Near San Antonio, TX 78258
Colton B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Issue was that the refrigerator compartment was too warm. Maintenance has already worked on unit and resolved the issue. Unit temps were at recommended levels when we arrived.
Near San Antonio, TX 78242
Jesus C.
Job Details: 02/06/2020
WASHER MAYTAG MVWB835DW4 "Installed new gearcase, tub, basket, washplate, spanned nut. Ran calibration. Basket is sitting level. Ran high spin. No issues during testing. Unit is working properly. Tested to complete."
Near San Antonio, TX 78215
Steven G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Checked refrigerator replaced dye drier and evaporator vacuumed unit and charged unit is working normal now ; used 1 L13000587 (LOCK RING), 1 L13000622 (LOCK RING), 4 L13000625 (LOCK RING), 1 L1300592 (LOCK RING ), and 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78251
Richard G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint is that the unit is still not cooling. Compressor, condenser fan and evaporator fan all running. No ice buildup and no frosting on evaporator. Called techline and spoke with Mike. Checked amperage on compressor, .05. No heat transferring to condenser. Says it sounds like a sealed system. Ordering compressor and requesting sealed system technician.; ordrng 1 WPW10487115 (condenser) and 1 WPW10507886 (compressor)"
Near Converse, TX 78109
Steven G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found unit is still having a loud vibration, talked to tech line and was told to replace shield, supports and gasket, after replacing parts ran unit everything sounds normal at this time."
Near Boerne, TX 78006
Tommy B.
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHENAID GI15NDXZB2 Technician running behind schedule and customer was not available. Rescheduled customer.; schdld next appmnt for 2/6 THU !
Near San Antonio, TX 78260
Steven G.
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Checked ice maker found unit overflowing with ice not cycling off, replaced bad bin thermostat checked operation unit working normal again"
Near San Antonio, TX 78258
Steven G.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found unit low on freon found leak at refrigerator evaporator, replaced compressor and evaporator, vacuumed and charged unit everything checks out ok."
Near Cibolo, TX 78108
S. L.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer states that leak is dripping from dispenser and is can be constant intermittently, upon my inspection found drips for 20 seconds for 5 drips and stops called tech line spoke to Joel sr number 772706806. Described issue he said this is normal operation and to have customer check water pressure. Other than that drip pan is for catching water and it will drip for several seconds after dispenser is activated. Joel advised no steps can be taken to change this since unit works as designed."
Near San Antonio, TX 78244
Steven G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found unit not getting water to dispenser or ice maker pulled refrigerator found kinked water line adjusted water getting good water pressure now, everything working properly now"
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHV01 Last visit found faulty icemaker. This visit replaced with New icemaker to resolve issue. Unit tested good now with no further issues at this time. Unit ready for resale.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW8040DW4 Checked washer found no error codes. Unit is working as designed. No errors during testing or operation. Job complete.
Near Helotes, TX 78023
Colton B.
Job Details: 02/06/2020
RANGE KITCHENAID KOCE507ESS05 "Issue is oven too cold. Replaced control board, unit still too cold. Ordered UI panel but did not grab it from warehouse. Ordering a new oven sensor and rescheduling console. Customer requesting 8-12 appointment on 12th. Gate codes are 1958, 9850. ; ordrng 1 W10859573 (sensor)"
Near Castroville, TX 78009
Justin
Job Details: 02/06/2020
WASHER MAYTAG MHW5630HC0 "Only showing F0E5 on unit, ran diagnostics all test passed. Customer had close in unit that just finished the cycle and were still wet. Will go over settings on console."
Near San Antonio, TX 78259
Jim G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW8040DW4 SR# 77270373075After replacing shocks and disassembling the basket determined that the wash basket is out of round. Also found that the spanner nut was free moving causing the gearcase not to adhere to the spin basket properly. New gearcase is needed as well. ; ordrng 1 W10811956 (drum assy) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner)
Near San Antonio, TX 78259
Jim G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW5620HW0 None of these part were helpful. However new shocks will be needed. Only one shock was ordered will order th either 3 and return to repair. ; ordrng 3 W11316766 (SHOCKS)s
Near San Antonio, TX 78258
Jim G.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 Ice maker continues to not make ice. I verified that the ice maker is functional but there may be issue with the heater and possibly the dual valve ; ordrng 1 212643 (sealer-gum) and 1 W10764668 (icemaker) and 1 W11087201 (heater)
Near San Antonio, TX 78245
Richard G.
Job Details: 02/06/2020
DRYER MAYTAG MEDC465HW Unit has already been repaired by previous technician. Lowe’s did not have the notes in their system that it has already been taken care of. Unit is good to go.
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/06/2020
DRYER MAYTAG MED6630HW Last visit found broken element. Swapped with new parts to resolve heating issue. Unit ready for resale.
Near San Antonio, TX 78255
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Customer stated that the unit has ice accumulated in the freezer section. Found the ice on the plastic bins/containers and nowhere else. Inspection of unit found no leaks or ice buildup on evaporator. Ice appears to be a result of condensation from moisture in the air. Tightened the screws on doorhandles. No further issues at this time
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
DRYER WHIRLPOOL WED5000DW2 Customer stated that the issue is that the unit is not heating. Found issue to be faulty thermal cut off. Replaced with parts from truck stock. Unit tested good now with no further issues.; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78260
Colton B.
Job Details: 02/06/2020
DRYER WHIRLPOOL WED4850HW0 Issue is that dryer is not spinning. Finding issue to be a broken belt due to a damaged pulley. Replaced both the belt and the pulley. Unit tested good.; used 1 4392065 (REPAIR-DRYER) from stock
Near Helotes, TX 78023
Douglas H.
Job Details: 02/06/2020
RANGE WHIRLPOOL KCED600GSS01 "Upon further investigation, found cause not to be blower switch but that the unit wasn’t fully plugged into power source. Plugged unit in fully to resolve the issue. Found foil tape on blower tube torn. Resealed with more foil tape. No further issues at this point. Customer declined email for survey."
Near Garden Ridge, TX 78266
Devon F.
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 Customer complaint was unit would leak ran unit for 30 mins no leaks called tech line they said ice makers usually don’t leak instructed cus to record where the leak is coming from next time then give us a call. Collected service call 113.66 cash
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 02/06/2020
WASHER MAYTAG MVWB865GC1 Checked washer found no error codes no issues. Ran diagnostics no issues recalibrated washer all passed. Job complete.
Near Castroville, TX 78009
Justin
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL MFD2562VEB0 "Found unit to have a bad start device, compressor readings were a little high. Customer is going to think about repair and call us back if he decide to go forward with repair. Collected 105 for service call. ; ordrng 1 WPW10194431 (start-dev)"
Near San Antonio, TX 78260
Colton B.
Job Details: 02/06/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Issue is no water to dispenser or ice maker. Could not hear valves actuate at all. Believe issue to be a faulty control board. Ordering valves just in case. Quoted customer on return visit for P&L, but will be cheaper if just a new valve is needed.; ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy) and 1 WPW10675033 (cntrl-elec)"
Near San Antonio, TX 78261
Douglas H.
Job Details: 02/06/2020
OVEN ELECTRIC [S JENN-AIR JJW3830DP02 F2e1 stuck/shorted key. Per Sb web part under 60 month JA limited part warranty. Quoted 270.63 for Sc and labor for repair. Customer wanted to proceed with repair. Replaced console to resolve the issue. Unit performing as designed now. Collected Sc and labor.
Near San Antonio, TX 78245
Richard G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Customer complaint is that the nothing has changed. Called techline, spoke with Sterling. Entered diagnostics and tested components with Sterling on the line, says readings are all normal. Tested evaporator defrost heater, all good. Says to ohm out all 3 thermistors (evaporator thermistor, freezer thermistor, and refrigerator thermistor) for the following ranges: room temp (3100), 32 degrees (8000), and 0 degrees (20000). Checked all thermistors for appropriate ranges and got good readings on all. Sterling says to replace the control board and the UI again.; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec)"
Near San Antonio, TX 78214
Jesus C.
Job Details: 02/06/2020
OVEN ELECTRIC (D KITCHENAID KFGD500ESS04 Installed new burner assembly and new screws. Center burner flame is slightly higher in the rear than in the front of burner. called tech line. Sr 7726594509. Unit is working as designed. No further repairs needed.
Near San Antonio, TX 78260
Colton B.
Job Details: 02/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Customer complaint is that the clock and date keep resetting even though the WiFi is off. Called techline (SR: 7727072233) who said that this a known issue. Instructed customer to download software update to fix issue. Unit tested good.
Near Converse, TX 78109
Steven G.
Job Details: 02/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Checked oven found found broil working but not bake found bad control board ordered ; ordrng 1 W10622170 (sensor) and 1 W11253187 (APPLIANCE MANAGER )
Near Helotes, TX 78023
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR MAYTAG MSS25C4MGW00 Customer out of town and not available today. Rescheduling customer for their availability.; schdld next appmnt for 2/10 MON 11-5
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Is timer stated that the issue is the unit will not wash good. Unit starts to fill but pump runs intermittently. Ordering water inlet and control. ; ordrng 1 W11087226 (control elec) and 1 W11175771 (valve-inlt)
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 02/06/2020
WASHER MAYTAG MVWB765FW0 Checked washer found error code F0E5 OFB spoke to customer about proper loading procedures. No further issues found during testing or operation job complete. Collected service call fee.
Near San Antonio, TX 78261
Jim G.
Job Details: 02/06/2020
FREEZER KITCHENAID KRMF706EBS01 Replaced UI pantry and cleared obstruction from drain tube. Issue resolved.
Near Boerne, TX 78006
Tommy B.
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that the issue is that the unit is not level. Removed the kickplate and lowered the feet to resolve the issue. No further issues at this time. Customer declined survey.
Near San Antonio, TX 78260
Colton B.
Job Details: 02/06/2020
MW-HOOD COMBO MAYTAG MMV4206FZ3 "Issue was a no heat microwave. Replaced magnetron, unit tested good."
Near San Antonio, TX 78210
Jesus C.
Job Details: 02/06/2020
WASHER WHIRLPOOL MAH5500BWQ Tested washer. Found unit not draining water from bellow. Drain hose in bellow was blocked. Removed debris. Water now draining. No further issues. Tested to complete.
Near San Antonio, TX 78266
Devon F.
Job Details: 02/06/2020
WASHER MAYTAG MVWX655DW1 Customer complaint was unit would not drain replaced gearcase unit is operating as designed brought a tool from home to fix existing tub.
Near Schertz, TX 78154
S. L.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Found where brackets meet FC door screw holes are stripped causing door to have play and door has already fallen off and door has functional damage previously. Ordering new door. Advised of 6-8 week period.; ordrng 1 W11024129 (DOOR)
Near Schertz, TX 78108
S. L.
Job Details: 02/06/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Door not reaching interlock switches found 4 dents in microwave cavity where door meets unit causing interlocks not to complete circuit. Called techline spoke to Austin SR number 7727070456 he deemed unit unrepairable snapped photos of damage advised customer that Whirlpool will reach out to him with next steps.
Near Schertz, TX 78154
S. L.
Job Details: 02/06/2020
MW-HOOD COMBO WHIRLPOOL WMH78019HV0 "F2E1 FCE1 error codes present and found low heating in unit, checked connections no issues here, per tech sheet for error codes ordering door with touchpad control and wifi module. Ordering new thermostat and magnetron for heating PSP items call when part comes in. OTR will need to be pulled down to repair.; ordrng 1 W10754514 (magnetron) and 1 W11051821 (thrmst-fix) and 1 W11084740 (antenna) and 1 W11128342 (cntrl-elec) and 1 W11188096 (DOOR)"
Near San Antonio, TX 78220
S. L.
Job Details: 02/06/2020
RANGE AMANA AGR5330BAS3 Spoke to MD she said customer canceled service completely marking as complete
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 02/06/2020
RANGE AMANA AGR5330BAS3 Checked range found bad igniter. Ordering new igniter and control board just in case. Customer provided proof of purchase unit is in warranty.; ordrng 1 W10556708 (cntrl-elec) and 1 W10914411 (igntr-oven)
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Last trip techline stated to replace UI console. Replaced UI to resolve the issue per techline. Unit is performing as designed now. No further issues at this point.
Near San Antonio, TX 78245
Christian G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: refrig doors uneven/ freezer door sticking out. seal needs checked/uneven. AM APP IF POSSIBLE. Previously leveled door. Freezer door sticking out a lot. Replaced door. Unit still protrudes a bit. Ordering hinges.; ordrng 1 W10900868 (hinge-door REF) and 1 W10900869 (hinge-door) and 1 W11093938 (hinge-door) and 1 W11399415 (HINGE BOTTOM)
Near San Antonio, TX 78260
Colton B.
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW5800BW0 Customer complaint was no power to washer. Finding issue to be that washer was not plugged in.
Near San Antonio, TX 78211
Richard G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Replaced thermistor and both controls. Thawed out ice buildup on evaporator. Tested to complete. Unit is good to go.
Near San Antonio, TX 78250
Christian G.
Job Details: 02/06/2020
REFRIGERATOR MAYTAG MFI2570FEW01 "Issue stated by customer: AIG Refrig IM not working and door pops and sags. Ice maker was turned off by customer accidental. Instructed customer on how to operate touch display. Previously replaced closer latch. Found door hinge receiver pushed into bottom of door. Unable to reset/reseal, receiver is foam sealed into place. Ordering door.; rqstng P&A on 1 W10862413 (dor-fip), states that autho needed"
Near Bulverde, TX 78163
Jim G.
Job Details: 02/06/2020
WASHER MAYTAG MVWB835DW3 Confirmed voltage to the control. UI is not responding. ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Near Bulverde, TX 78163
Jim G.
Job Details: 02/06/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Determined the issue was due to a faulty board and or control. Ordering both. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Checked refrigerator found freezer lower pan not installed properly causing rubbing when door is being closed. Reinstalled lower pan rubbing went away. No further issues at this time. Job complete.
Near FAIR OAKS, TX 78015
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Same switch as last time was sent. The part is not correct. Tech line recommended new part number.; ordrng 1 1115373 (swtch sub 4387911)
Near San Antonio, TX 78258
Devon F.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer complaint was unit would not cool in freezer compartment replaced thermistor to resolve issue unit is operating as designed. Collected PL 174.96 check
Near San Antonio, TX 78247
Devon F.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer complaint was unit would make ice very slow called tech line they said unit operating as designed. Dave 7727074999
Near San Antonio, TX 78249
Justin
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW4855HW1 "Found unit to have a bad run capacitor, I do not have one in stock. Calling parts department to see if I can put customer on list for tomorrow. Scheduled for tomorrow. ; ordrng 1 W11395618 (CAPACITOR )"
Near Alamo Heights, TX 78209
Jesus C.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW5620HW0 Complaint is washer is tearing clothing. Found burrs on wash basket drain holes. Removed rough edges from wash basket drain holes. No further issues. Tested to complete. If issue continues will need order new tub assembly PN W10921996
Near San Antonio, TX 78254
Justin
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced icemaker and leveled unit to sit higher in the front to help with leaking. Tested harvest and fill on icemaker, all test passed."
Near Floresville, TX 78114
S. L.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced freezer door. Fully operational. Job complete.
Near San Antonio, TX 78257
Douglas H.
Job Details: 02/06/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 "Unit not heating. Found cause to be high side components. Ordering magnetron, transformer, diode, capacitor to resolve the issue. ; ordrng 1 W10754299 (magnetron) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"
Near San Antonio, TX 78258
Devon F.
Job Details: 02/06/2020
WASHER MAYTAG MHW5630HC0 Customer complaint was unit would leak called tech line they suggested following service pointer w11419643 ordering new suds kit to resolve issue.; ordrng 1 W11036940 (SUDS KIT)
Near San Antonio, TX 78254
Justin
Job Details: 02/06/2020
RANGE WHIRLPOOL WFE320M0ES2 Main harness at terminal block is damaged and will need to be replaced. ; ordrng 1 W11416847 (MAIN HARNESS )
Near Converse, TX 78109
Steven G.
Job Details: 02/06/2020
MICROWAVE OVEN WHIRLPOOL WMC50522HS1 "Checked microwave found not opening after you hit push button, adjusted door latch bracket checked operation unit is working normal now"
Near San Antonio, TX 78258
Colton B.
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 "Issue is no ice production. Water is dribbling into the reservoir, not enough to fill it. Ordering new valve to resolve issue. Unit is under a 3 year extended warranty.; ordrng 1 W10897719 (valve)"
Near San Antonio, TX 78256
Christian G.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 Issue stated by customer: water valve at bottom of refridgerator came loose and won’t re-connect. Tried reseating valve but hose would not stay connected. Ordering valve.; ordrng 1 WP2307650 (valve-inlt)
Near San Antonio, TX 78222
Jesus C.
Job Details: 02/06/2020
WASHER MAYTAG MVWB765FC2 Tested washer. Found drain pump not working. Good power to pump. Found debris blocking impeller in drain pump. Cleared out debris. Unit is working properly. Collected payment for service. Job complete.
Near San Antonio, TX 78247
Devon F.
Job Details: 02/06/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS0 Customer complaint was unit leaking light would not come on replaced light bulb socket with new on problem still exists tested lines for voltage very low voltage ordering new control board to resolve issue.; ordrng 1 W10892389 (cntrl-elec)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator found block of ice covering motor, removed ice block. Ran ice maker motor no issues. No errors found during testing or operation. Job complete."
Near San Antonio, TX 78253
Justin
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced supply LED control, adapter, and module for unit. Leveled out front side of fridge, found bad LED in top section underneath icemaker. Unit passed harvest and fill test."
Near Atascosa, TX 78002
Richard G.
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint is that the unit will go through all of the cycles but does not dry, also states the water is cold. States there is mold in the unit because it is not drying. Ran unit through diagnostics, pump and motor are operating normally. Heating element is not heating at all. Ordering heating element and thermostat.; ordrng 1 W10518394 (heater) and 1 WP661566 (thermostat)"
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Checked refrigerator found gasket on freezer door not sealing properly. Adjust gasket to seal properly no issues. Door sealing properly job complete.
Near Kerrville, TX 78028
Sherman
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Upon arrival checked unit out. Door rail is new and needs to be broken in. Adjusted stop in top for rail. No further issues at this time. Unit is functioning as designed. Yes to survey and leave behind.
Near San Antonio, TX 78257
Douglas H.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW560CHW0 Checked unit got error code for oversuds which caused leak. Tested and got no leak. Instructed customer on use and care.
Near La Vernia, TX 78121
S. L.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Found unresponsive Ui and content in RC frozen over found no voltage to UI from control. Needs new control and possibly UI. Needs OTL.; rqstng P&A on 1 W11043763 (cntrl-elec) and 1 W11284720 (Ui), states that autho needed"
Near San Antonio, TX 78218
Jesus C.
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL n/a Tested dishwasher. No water from sump. Good power to motor. Will have to replace sump assembly. Gave customer estimate for repairs. 120 labor. 190 for PN W10917114. Collected service fee. Customer will contact if they want to continue repairs. Job complete. ; ordrng 1 W10917114 (pump&motor)
Near San Antonio, TX 78261
Jim G.
Job Details: 02/06/2020
RANGE AMANA AER6303MFB2 Heating element was visibly damaged. Replaced the heating element but found the control to faulty because no voltage was being sent to the element. Verified proper voltage at the terminal block. ; ordrng 1 W11297545 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 02/06/2020
OVEN ELECTRIC (D KITCHENAID KODE500EBS04 Checked oven. There was loose connection to thermal fuse. Connected and unit operating as designed. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 02/06/2020
WASHER WHIRLPOOL MAH2400AWW Replaced both valves and all 3 hoses. Ran washer no issues no leaks. No error codes found during testing or operation. Job complete
Near San Antonio, TX 78256
Christian G.
Job Details: 02/06/2020
WINE CELLAR KITCHENAID KUWR304ESS00 Issue stated by customer: wine cellar making loud humming noise. Found unit not level causing drawers to hit door and vibrate as well as fan running loud. Ordering parts.; ordrng 1 W10772882 (motor-cond)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/06/2020
COOKTOP GAS WHIRLPOOL KCGS556ESS02 Smell of gas after last repair. Replaced valve and gas lines for center burner. Need screw as previous screw was stripped. Unit testing good now. No further issues at this point. No leaks. Yes to survey and leave behind.