Near San Antonio, TX 78232
Devon F.
Job Details: 03/06/2020
WASHER MAYTAG MVWB765FC3 Customer complaint was unit would get LF error code ordering new inlet valve to resolve issue. Customer said they would call when they can schedule a come back; ordrng 1 W11165546 (valve)
Near San Antonio, TX 78201
Jesus C.
Job Details: 03/06/2020
RANGE WHIRLPOOL WFG525S0HS1 F1E0 error code. Removed top panel. Found infestation of roaches on main control and DSI board. Advised customer that I cannot continue service. Document issue with CXC . Sr 7726936650. Job complete.
Near San Antonio, TX 78250
Christian G.
Job Details: 03/06/2020
DRYER MAYTAG MED5100DW0 "Issue stated by customer: dryer not drying all the way. Found F4E4 code stored. All voltage tests good from wall to plug and terminal block. Found moisture sensor not sitting in place. Ordering moisture sensor kit to resolve issue. Customer states we were here 6 months ago to replace parts, but no notes available.; ordrng 1 W10906551 (moisture sensor kit)"
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/06/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Swapped out faulty blower fan to resolve issues. Unit testing good now.
Near San Antonio, TX 78254
Justin
Job Details: 03/06/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Replaced console and control, tested unit to complete."
Near San Antonio, TX 78257
Colton B.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Replaced door found dispenser cords did not make up with old ones. Part number on box matched Marcone parts list and verified the correct model number. Believe issue was a case of wrong part in the box. order another door.; ordrng 1 LW11026355 (FREEZER DOOR )
Near San Antonio, TX 78215
Jesus C.
Job Details: 03/06/2020
WASHER MAYTAG MVWX655DW1 Tested washer. Noise during spin. Found oil on belt and cam assembly. Replaced belt and cam. Tested washer. No noise issues during testing. Could not duplicate noise issue. Unit is working properly. Tested to complete. ; used 1 W10721967 (CAM) from stock
Near San Antonio, TX 78254
Christian G.
Job Details: 03/06/2020
RANGE WHIRLPOOL WFG550S0HZ1 Reschedule for 3/5; schdld next appmnt for 3/6 FRI !
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB00 Replaced control and wire harness on freezer. Unit is running. Spoke to customer about letting refrigerator get to target temperature. Before putting any foods in. No issues with refrigerator. Job complete.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Issue stated by customer: Not Cooling - Refrigerator Section - Refrigerator. Previously found evap motor bad not allowing cool air in. Replaced, unit opened and closed as intended. Unit test good, informed customer of survey."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/06/2020
RANGE WHIRLPOOL WFG525S0HS1 Customer states there is also an issue with the two front burners lighting. Replaced control and sensor to fix temperature fault. Ordering burners and valves.; ordrng 1 W10881749 (cap-burner) and 1 WPW10279615 (valve-brnr) and 2 WPW10347414 (spud-orfce)s and 2 WPW10515455 (burnr-head)s and 2 WPW10515459 (igntr-surf)s
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked refrigerator ice maker found dispenser motor frozen over due to power outage customer had causing ice to melt and freeze over arm. Defrosted arm checked for functionality of arm no issues job complete.
Near San Antonio, TX 78247
Devon F.
Job Details: 03/06/2020
RANGE WHIRLPOOL WFE505W0HZ1 Customer complaint was unit would over heat unit replaced control board to resolve issue unit operating as designed.
Near Converse, TX 78109
Steven G.
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW4950HW1 Checked washer found customer on some loads overloading causing pulley to rub on floor adjusted level legs and advised to watch the load sizes
Near San Antonio, TX 78240
Steven G.
Job Details: 03/06/2020
REFRIGERATOR KITCHEN AID KSC24C8EYY02 "Checked refrigerator found after putting dye drier on found leak in refrigerator evaporator, replaced evaporator vacuumed and charged unit everything checks out ok"
Near San Antonio, TX 78239
S. L.
Job Details: 03/06/2020
WASHER AMANA NFW5800HW0 Found unit has water stain near internal drain hose and tape checked for leaks with soap during load but could not get unit to leak but will replace drain hose due to water stain. Also per service pointer ordering vent deflector rescheduling 3/11.; ordrng 1 W11316671 (DRAIN HOSE.) and 1 W11409996 (DEFLECTOR VENT)
Near San Antonio, TX 78247
Devon F.
Job Details: 03/06/2020
RANGE AMANA AER6303MFS2 Customer complaint was unit would not power up replaced wiring harness to resolve issue unit is operating as designed.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/06/2020
WASHER MAYTAG MVWB855DC3 Issue stated by customer: Top load washer Control panel Washer will turn off in the middle of a wash cycle. Found F2E1 error code stored. Verified all buttons were clear. Ran unit through cycle verification and recalibration tests. Unit passed and cleared. Put unit through rinse and spin. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78231
Ezequiel V.
Job Details: 03/06/2020
DISHWASHER MAYTAG MDB4949SHZ1 Checked dishwasher found control board not responding to any inputs. Unable to enter diagnostics. Ordering new control board to resolve issue.; ordrng 1 W11168783 (cntrl-elec)
Near San Antonio, TX 78218
Steven G.
Job Details: 03/06/2020
REFRIGERATOR MAYTAG MRT118FFFH01 "Checked refrigerator found unit still freezing everything in refrigerator temp was at 20 degrees, found compressor not pumping correctly, replaced compressor vacuumed and charged unit did not charge customer because we miss diagnose the problem hopefully we can part warranty part"
Near San Antonio, TX 78247
Devon F.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint was unit would keep running instructed unit on how unit works u it is operating as designed.
Near San Antonio, TX 78260
Jim G.
Job Details: 03/06/2020
DRYER WHIRLPOOL WED9450WL1 verified the issue. The unit will power on and not turn in. Issue was due to thermal fuse. Verified with techline Sterling SR# 7727313064; ordrng 1 WP3392519 (thermal fuse)
Near San Antonio, TX 78253
Justin
Job Details: 03/06/2020
DRYER WHIRLPOOL WED5620HW "Not able to go to unit, scheduled to go tomorrow for another Lowe’s call. ; schdld next appmnt for 3/6 FRI !"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/06/2020
DRYER MAYTAG MEDB855DC4 "Issue stated: Knocking or Rattling Sound - Dryer. Found dryer making high pitched whine. Opened dryer and found motor loose. Ordering motor, pulley idler and dryer belt to resolve issue.; ordrng 1 W10824899 (motor-drve) and 1 W10837240 (idler pulley) and 1 W11162091 (belt)"
Near Boerne, TX 78006
Colton B.
Job Details: 03/06/2020
REFRIGERATOR KITCHEN AID KFCS22EVMS4 Issue was that freezer door is not closing properly. Replaced rail on right side. Door now closes as intended. Unit tested good. Customer left wallet at work and could not pay the due for P&L. Informing Amanda and Shawn of situation.
Near , TX 78245
Christian G.
Job Details: 03/06/2020
DRYER WHIRLPOOL WED5620HW0 Issue stated by customer: dryer making rattling noise. Found dryer drum loose. Re adjusted felt strip and tightened down screws. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78202
Jesus C.
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW4816FW2 Complaint is that washer makes noise after spin cycle. Tested washer. Noise occurs when spin cycle is stopping. Drain hose is tapping against the back panel of the washer. Moved hose. Noise stops. No issues with washer. Unit is working properly. Tested to complete.
Near Universal City, TX 78148
S. L.
Job Details: 03/06/2020
DISHWASHER KITCHENAID KDPM354GPS0 "Removed front panel replaced,control then replaced drain pump ran tests no errors no leaks all operations normal."
Near San Antonio, TX 78245
Christian G.
Job Details: 03/06/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Issue stated by customer: microwave fan was making loud Whitney noise. Pulled microwave down and found seal table to vent hood was hanging down impending blower fan. Removed. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/06/2020
WASHER MAYTAG MVWB765FC3 Checked washer tested water level no issues. Good water flow coming to washer no issues. Found excessive detergent in dispenser spoke to customer about proper amount of detergent. Job complete.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW4850HW1 Called techline spoke to Austin. F0E5 off balance error detected. SR7727311950 Customer instruct for loading procedures. No further issues at this time.
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/06/2020
DRYER AMANA NED4655EW1 Complaint is long dry times. Tested dryer. Good heat. Good airflow. Called techline. Unit is working as designed. Job complete. Sr 7727310608
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 03/06/2020
DRYER WHIRLPOOL WED4815EW1 Checked dryer found bad wheel causing squeaking noise replaced with truck stock. Ran dryer no issues. Job complete.; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78216
Jim G.
Job Details: 03/06/2020
WASHER MAYTAG MVWB765FW3 Replaced clutch. Unit tested properly thereafter.
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/06/2020
RANGE WHIRLPOOL WFG520S0FS0 Knob for front burner is missing. Will order new knob. Collected service fee. ; ordrng 1 W11122880 (knob)
Near Universal City, TX 78148
S. L.
Job Details: 03/06/2020
WASHER WHIRLPOOL LSQ9665JQ1 "Removed console ran unit found excessive shaking due to bent drive assembly ran unit with cabinet off found source of leaks to be from this quoted customer 400.24 parts, 92.45 labor and 49.31:tax service fee 105.00 customer declined repair service fee good for 90 days.; rqstng P&A on 1 3360629 (gear case) and 1 W10820043 (brake & drive tube)"
Near Elmendorf, TX 78112
S. L.
Job Details: 03/06/2020
DISHWASHER WHIRLPOOL WDT710PAHB Spoke with customer she said she had emergency and wants to be put on schedule next Thursday.; schdld next appmnt for 3/12 THU !
Near Schertz, TX 78154
S. L.
Job Details: 03/06/2020
WASHER MAYTAG MVWB865GW0 Found inlet thermistor and long fill errors. Ran diagnostics valves working checked thermistor on board found unit needs new board setting appointment for tomorrow.; ordrng 1 W11162440 (CONTROL)
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW4655JW0 Checked washer found gearcase not spinning. Also found oil residue on gearcase. Ordering new gearcase to resolve issue.; ordrng 1 W10870912 (gearcase)
Near Goliad, TX 77963
Michael
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Installed control, the appliance is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 03/06/2020
WASHER ROPER RTW4516FW2 Inspection of unit shows no error codes calibrated unit and ran verification cycle all functions work as designed no abnormal noises. Unable to duplicate customers complaint. Issue resolved
Near Kingsville, TX 78363
Adam
Job Details: 03/06/2020
REFRIGERATOR AMANA ASI2575GRW01 Action of unit shows compressor failing to cool units compressor is starting and running as it should but not cooling. Replace compressor to resolve issue. Job will require sealed system technician; ordrng 1 W10879296 (compressor) and 1 W10904634 (cover-unit)
Near Corpus Christi, TX 78413
John L.
Job Details: 03/06/2020
WASHER MAYTAG MVWB765FW3 "Installed latch, ran test 51 on diagnostics mode. Unit went through test mode without issue. Issue has been resolved."
Near Victoria, TX 77901
Michael
Job Details: 03/06/2020
DRYER ROPER RED4516FW "Called the customer at 9:37am 361-652-5382, enroute to the location, no answer, left vm. Arrived at the location, this is at the housing authority, known the door several times, no answer. Called the 2nd number , no answer knocked on the door again several times, no answer, customer will need to reschedule ; saved tckt"
Near Corpus Christi, TX 78414
John L.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit, handle to ice bucket broken as well as tabs on bucket. Replace to resolve.; ordrng 1 W10774957 (ice-contnr)"
Near Corpus Christi, TX 78413
John L.
Job Details: 03/06/2020
WASHER MAYTAG MVWB765FW3 "Inspected unit, clicking noise coming from gearcase. Replace to resolve.; ordrng 1 W10817398 (clutch) and 1 W10821990 (agitator) and 1 W11134159 (gearcase)"
Near Corpus Christi, TX 78413
John L.
Job Details: 03/06/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Inspected unit, ran diagnostics. Unable t doing strange things when in diagnostics. Issue possibly with control board. Replace board to resolve this issue.; ordrng 1 W10734532 (float switch) and 1 W11132777 (console) and 1 W11168782 (cntrl-elec)"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Installed compressor, charged unit. Issue has been resolved."
Near Corpus Christi, TX 78404
John L.
Job Details: 03/06/2020
WASHER MAYTAG MVWC465HW2 "Ran diagnostics, got no codes. Ran recalibration on unit, then an auto test cycle. Unit went through test cycle without issue. Tested unit on normal cycle to check for proper function, unit was able to get through a normal cycle without issue."
Near Falfurrias, TX 78355
Adam
Job Details: 03/06/2020
WASHER MAYTAG MVWC565FW2 Sr# 7727309059. Inspection of unit shows no error code calibrated unit and ran verification cycle all functions work as intended. Customers main concern was damage to clothing spoke with tech line about customer specific issue tech line states it all comes back to user error. Instruct customer in proper loading techniques and soap distribution. Issue resolved
Near Rockport, TX 78382
John L.
Job Details: 03/06/2020
RANGE WHIRLPOOL ACR4303MFW3 "Ran diagnostics and received F1E0 control error. Powered down unit and powered back on, issue remains. Also display has issues. Replace control to resolve issue.; ordrng 1 W10837800 (cntrl-elec)"
Near Victoria, TX 77904
Michael
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Defrosted the evaporator and installed part ordered, put back together. The appliance is working normal, no further issues"
Near Victoria, TX 77905
John L.
Job Details: 03/06/2020
ICEMAKER KITCHEN AID KUIC18NNTS1 "Unit has multiple issues, evaporator tray has a Freon leak. Will need to order evap, also unit leaking from valves which had caused water to spray on compressor fan and old compressor. Replace these components to resolve all issues.; rqstng P&A on 1 2172593 (tube, water fill) and 1 2315558 (fan motor) and 1 W10159841 (VALVE) and 1 W10218037 (evaporator)"
Near Victoria, TX 77904
Michael
Job Details: 03/06/2020
RANGE WHIRLPOOL WFG525S0HS0 "The clock was not working properly, installed new control, the clock and appliance are working normal."
Near San Diego, TX 78384
Adam
Job Details: 03/06/2020
WASHER MAYTAG MVWB835DW4 Diagnostic shows error code for long fill no fill. Replaced water valve calibrated unit ran verification cycle issue resolved
Near Elliston, VA 24087
Uriah B.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Water dripping from icemaker and freezing on the ramp down into the ice box. Overfilling icemaker? Ordering parts involved. ; ordrng 1 W11294907 (icemaker) and 1 W11330931 (UI) and 1 WPW10341329 (water valve assy)
Near Salem, VA 24153
Uriah B.
Job Details: 03/06/2020
WASHER MAYTAG MVWC465HW2 Adjusted feet to level properly. Spun fine without anything in it. Went over loading procedure with cx about balancing.
Near Salem, VA 24153
Uriah B.
Job Details: 03/06/2020
DISHWASHER KITCHENAID KDPE334GPS0 Hinges are binding. Needs hinges. ; ordrng 1 WP8534853 (door hinge RIGHT) and 1 WP8534854 (door hinge. LEFT)
Near Salem, VA 24153
Uriah B.
Job Details: 03/06/2020
DRYER MAYTAG MED465HW0 Feet never installed. Cx had feet. Installed feet leveled unit. Checked operation. All checks ok. Emailed tag to Leslie.
Near Hot Springs, AR 71909
Doug M.
Job Details: 03/06/2020
OVEN JENN-AIR JJW2830DP01 "Inspected for f2e1 error code stuck key,performed service diagnostics found only the one error code,performed load tests all steps checked ok,called tech line due to on going issue with unit same error code for the 5th time since customer has owned unit,tech said to install main harness,moisture barrier and control panel ; ordrng 1 W10776434 (gasket) and 1 W11132996 (harns-wire) and 1 W11236888 (console)"
Near Hot Springs, AR 71909
Doug M.
Job Details: 03/06/2020
RANGE MAYTAG CHE9800BCE "Replaced bake element due to short,element burnt in two,tested unit found oven would heat and cycle as designed,found shorted relay on control to fan,fan would come on then turn off on its own,found to need oven control 74001641,part is discontinued"
Near San Antonio, TX 78247
Devon F.
Job Details: 03/04/2020
RANGE WHIRLPOOL WFE320M0ES2 Called customer she would like to reschedule for next week Monday.; schdld next appmnt for 3/9 MON !
Near San Antonio, TX 78217
Steven G.
Job Details: 03/04/2020
WASHER WHIRLPOOL CAE2795FQ0 "Checked washer after replacing parts unit still blowing Actuators, talked to tech line and ordered parts.; ordrng 1 W10291184 (harns-wire) and 1 W10514456 (harns-wire) and 1 W10843661 (HARNESS ) and 3 W10913953 (ACTUATOR )s"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/04/2020
RANGE WHIRLPOOL WFE535S0JZ "Complaint is that the glass came shattered. Verified issue. Ordering door glass, frame, and nameplate.; ordrng 1 W10894130 (glass-door) and 1 W11178521 (nameplate)"
Near San Antonio, TX 78209
Steven G.
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Checked dishwasher found wash motor not working ordered; ordrng 1 W10917114 (SUMP AND MOTOR )
Near , TX 78009
Justin
Job Details: 03/04/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Need to order control and UI communication harness for unit. Will order harness again as well. Customer requesting Friday the 13th next week. ; ordrng 1 W11233570 (harns-wire) and 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE )
Near San Antonio, TX 78249
Colton B.
Job Details: 03/04/2020
RANGE MAYTAG MET8665XS02 LR burner is not turning on. Burner has good continuity. Checked switch and got an OL reading on L1/L2 terminals with switch on. Issue is a bad infinite switch. Ordering infinite switch and returning Friday. Quoted customer for P&L on return visit. ; ordrng 1 WP7403P238-60 (switch-inf)
Near San Antonio, TX 78213
Steven G.
Job Details: 03/04/2020
WASHER MAYTAG MVWC465HW2 "Checked washer ran diagnostics found found no fault codes, was running cycle unit washed and spun correctly did not find any issues, washer working properly, went over details of loading to customer"
Near San Antonio, TX 78239
S. L.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS311SDHT01 "Tested temps fans and compressor all components working correctly cycled ice maker no cycle no fill and mold empty, removed ice maker found wire harness to ice maker not installed correctly at ice maker side corrected this reinstalled ice maker tested all operations normal normal. Advised of survey and paper."
Near San Antonio, TX 78239
S. L.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Removed icemaker replaced plugged in unit ran tests no error codes no leaks unit is cooling fans working all operations normal. Advised customer to give 24 - 72 hours for ice bin to fill. No email provided.
Near San Antonio, TX 78209
Steven G.
Job Details: 03/04/2020
DRYER WHIRLPOOL MGD8630HC0 "Checked dryer found F3 E3 fault code for bad thermistor, replaced thermistor checked operation unit working normal now"
Near San Antonio, TX 78232
Steven G.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 "Checked refrigerator found when pushing water dispenser paddle nothing would happen would have to keep pushing, replaced switch and user interface checked operation unit working normal now"
Near San Antonio, TX 78201
Steven G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT111SFDW04 "Checked refrigerator found unit cooling properly just a freon noise running thru evaporator advised customer to watch and see if it calms down after a couple of weeks, they will call back if it continues"
Near San Antonio, TX 78261
Jim G.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced both sensors however the issue is still present. I contacted techline and verified that the issue Is still present. I spoke with Andrew SR# 7727264744 who informed me that both the emitter board must be replaced again along with the user interface. ; ordrng 1 W10870822 (ICE LVL SENSOR RECEIVER ASSBLY) and 1 W10898445 (ICE LVL SENSOR (EMITTER)) and 1 W11405309 (UI CTRL ASSEMBLY)
Near San Antonio, TX 78261
Jim G.
Job Details: 03/04/2020
RANGE JENN-AIR JDRP548HL00 After replacing parts it appears the appliance manger is also at fault. Ordering part however customer is extremely upset and will likely reach out to Jenn Aire Rick SR# 7727288426
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW8500DC2 Last visit found faulty control. This visit replaced with new control. Ran automatic test cycle and unit passed all functions. Unit tested good now with no further issues at this time.
Near Boerne, TX 78006
Colton B.
Job Details: 03/04/2020
REFRIGERATOR KITCHEN AID KFCS22EVMS4 Issue is that freezer door is not closing all the way. Finding issue to be a bad rail on the right hand side. Ordering that rail and returning. Quoted customer on return visit. ; ordrng 1 WP13055901 (slide)
Near San Antonio, TX 78261
Devon F.
Job Details: 03/04/2020
RANGE WHIRLPOOL KCGS550ESS Customer complaint was unit would do a small puff before igniting instructed customer on operation of unit unit is operating as designed. Customer also has drawers under unit and can’t get to model and serial.
Near San Antonio, TX 78240
Colton B.
Job Details: 03/04/2020
WASHER MAYTAG MVWX655DW1 Issue was a bad cold valve. Replaced cold valve to resolve issue. Unit tested good.
Near San Antonio, TX 78215
Jesus C.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new doors and handle. No issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 "Found both interior glass window pack and interior glass door shattered. Will need to order TOD fuse to have just in case. Calling safety department to document findings. Safety is looking to send another code for parts and labor to be covered. WP4XOP4WPL1; ordrng 1 4449751 (thermostat,hi limit) and 1 W10827059 (door) and 1 WPW10347596 (glass-door)"
Near San Antonio, TX 78232
L
Job Details: 03/04/2020
RANGE WHIRLPOOL WFC310S0ES4 Issue is stove not turning on at all found 240 to unit. Check control board and found all cables pinched. Reattach every cable from control board to infinite switches. Unit now turning on. No other issues. Job complete
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/04/2020
COOKTOP ELECTRIC MAYTAG CSE9000BCB Found issue to be switch to burner is faulty. Switch is discontinued. Customer will seek part for repair from outside source.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/04/2020
OVEN ELECTRIC (D KITCHENAID KOSE500ESS04 Last trip found lights flickering due to faulty control. Replaced control to resolve the issues. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Castroville, TX 78009
Justin
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Temperatures inside fridge were better from temperature adjustments. The thermistor is working as designed. Replaced User interface and ice chute seal.
Near San Antonio, TX 78249
Colton B.
Job Details: 03/04/2020
WASHER MAYTAG MHW5630HC0 "Issue was start button not working disconnected and reconnected console which fixed issue. Unit now works. If issue comes back send next tech with a new console (W11294858), but for now the issue appears to just have been a loose connection."
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2020
COOKTOP GAS WHIRLPOOL WCG97US6HS00 Replaced missing grommet. Unit is good to go.
Near San Antonio, TX 78219
S. L.
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DW4 "Called Trade partners spoke to Denise she gave authorization number MP4WGP4AP1 she approved parts,coverage. Found F7 E5 found bad gearcase and failed water inlet valve service fee tax collected,service fee remaining balamce due upon completion rescheduling ; ordrng 1 W10811956 (GEAR CASE) and 1 W11165546 (VALVE)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Rescheduling to 3/5.; schdld next appmnt for 3/5 THU !
Near San Antonio, TX 78207
Jesus C.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHT01 Found gap in fresh food gasket on top left side near mullion. Will need to order silicon to seal gap. ; ordrng 1 482338 (adhesive)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/04/2020
REFRIGERATOR AMANA TRI21VE Customer stated that the issue is the unit is operating too cold in the refrigerator section. Multiple items freezing solid. Kept a temperature log using her own thermometer. Found issue to be faulty thermostat. Ordering parts to resolve issue. ; ordrng 1 WP10442410 (thermostat)
Near Boerne, TX 78015
Douglas H.
Job Details: 03/04/2020
WASHER MAYTAG MVWB765FW3 Unit showing DRN and not draining. Found cause to be faulty drain pump. Replaced drain pump to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78251
Richard G.
Job Details: 03/04/2020
DRYER AMANA NED4655EW1 "Customer complaint is that the dryer won’t turn on. Tested out unit and found no issues. The door is a little hard to close, so thinking maybe the door wasn’t closed all the way. Tested to complete. Unit is good to go."
Near San Antonio, TX 78259
Devon F.
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer complaint was unit unit would not dry dishes upon arrival tech noticed no rinse aid in unit instructed customer on how unit works unit is operating as designed.
Near San Antonio, TX 78259
Devon F.
Job Details: 03/04/2020
DRYER WHIRLPOOL WED7500GC0 Customer complaint was unit would not come on reset the breaker unit is operating as designed. Customer also asking me eta on other part instructed customer that she would have to pay for parts from now on said she would call office
Near Boerne, TX 78006
Colton B.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 "Issue was a bad valve. Replaced valve to resolve issue. Unit not hooked up to water, so I could not test the valve."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Issue stated by customer; Not Freezing - Door is Sealing - Chest and Upright Freezer. Replaced thermistor, wiring harness and Start device+capacitor. Found compressor running very hot. Ordering compressor and dryer.; ordrng 1 W10750851 (compressor) and 1 WPW10143759 (dryer)"
Near Bulverde, TX 78163
L
Job Details: 03/04/2020
WASHER MAYTAG MVWB855DC3 Issue unit not dispensing water found error code F8E1. Replace water valve. Ran quick cycle. Unit now dispensing water. No other issues job complete
Near Boerne, TX 78006
Douglas H.
Job Details: 03/04/2020
WASHER MAYTAG MVWB855DC3 "Customer stated had a power surge then unit would t turn back on. Finding issue to be caused by UI console, power through out control but UI no coming on. Found F6e2 UI can’t hear ACU. Ordering UI to resolve the issue. Needs Auth. Didn’t reschedule since needing Auth ; rqstng P&A on 1 W11112662 (console)"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 Unit not cooling. Found leak in SS. Found leak coming from evaporator compartment. Removed back panel to inspect where the leak is coming from evaporator. Ordering evaporator to resolve. Left unit turned off to prevent any further damage. ; ordrng 1 WPW10205102 (evaporator)