We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near San Antonio, TX 78244
Zachary
Job Details: 12/01/2021
Installed fasteners. No other issues or error codes found. Dishwasher is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78225
Jay
Job Details: 12/01/2021
Customer complaints were noisy and takes a while to complete a cycle. Unit tested fine with no codes. Washer only had one, cold, water supply line. Water line was clogged with sediment. Cleared line and inlet valve. Noise was normal.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Zachary
Job Details: 12/01/2021
Original issue was door wouldnt close all the way on left side. Arrived and customer said he fixed it himself. Front panel wasnt seated right and he was able to apply little pressure and pop it into place properly. New and separate issue. Front left burner would not ignite. Found igniter not arcing properly. Replaced igniter and tested. All components now working as designed. No other issues or error codes found.; used 1 WPW10515459 (Igniter) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78250
Jesus C.
Job Details: 12/01/2021
Customer no longer needs service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS03
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/01/2021
Our customers dispense i e bin is spinning with no ice but not with ice in it gets jammed. This bin looks like the correct part but was bought complete on the internet and from all that I can see this part is not available in a complete part. The shaft has frayed ends on each side and our customer is still experiencing clumping so they would like to add the re-engineered louvered ice door
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS27CXMS5
Near San Antonio, TX 78223
Daniel
Job Details: 12/01/2021
Replaced gaskets on refrigerator. Unit functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78240
Jim G.
Job Details: 12/01/2021
Replaced faulty strike. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Atascosa, TX 78002
Jesus C.
Job Details: 12/01/2021
Installed new switch. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Saint Hedwig, TX 78109
Chris S.
Job Details: 12/01/2021
Customer stated that microwave was not working at all getting good voltage from outlet. Found it should we control board also ordering magnetron and filter board just in case. Control board is out of stock.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Cibolo, TX 78108
Chris S.
Job Details: 12/01/2021
Replace reservoir tester unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/01/2021
Issue was a low flow error code and long cycles. Replaced valves, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near San Antonio, TX 78223
Daniel
Job Details: 12/01/2021
Customer had reported on first visit that water was giving out low pressure with filter in and not producing enough ice. Upon arrival customer stated he had been using the fridge without the water filter and that it had been making the proper amount of ice. Replaced water filter housing and tested unit. Water pressure is back to normal and unit is functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78218
Chris S.
Job Details: 12/01/2021
Customer stated that dishwasher still not drying dishes. Found issue to be dispenser and customer need plumber to come out and hook up water line to hot water side.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78253
Scott
Job Details: 12/01/2021
Changed and valve and tested with no further issues. Customer is going to monitor for the next few days to make sure issue does not return.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Castle Hills, TX 78213
Shawn W.
Job Details: 12/01/2021
Our customers temperatures are fine. We decided to monitor the unit fir a couple months before proceeding with a in depth analysis. Job. Nacelles. Nothing charged to our customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/01/2021
I replaced the dispenser and the main control. The unit is now fully functional.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Schertz, TX 78154
Zachary
Job Details: 12/01/2021
Replaced sump&motor assembly and tested dishwasher. Dishwasher is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cibolo, TX 78108
Zachary
Job Details: 12/01/2021
Checked washer, found no issues or error codes. Customer reports excessive shaking still. Ran unit on high spin with no issues. Washer is on pedistool and floor is super smooth. Ran quick wash with comforter and a few jackets to try and replicate. Unit shakes to some degree but nothing abnormal. Customer states that it was not too bad compared to what they experience.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/01/2021
I replaced the broiler and the igniter. Tested unit several times with our customer. The unit is now fully functional now.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near San Antonio, TX 78209
Sebastian
Job Details: 12/01/2021
After replacing the control the lights on the inside kicked on except for about half needed to replace 4 lights before all lights checked on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near San Antonio, TX 78240
Drew
Job Details: 12/01/2021
Upon arrival replaced the ice maker and valve. Unit shorted. Called tech line and received Sr #7732376197 from Scott. After multiple tests found a shorted out control board due to a faulty ice maker. Ordering both parts.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH03
Near San Antonio, TX 78247
Shawn W.
Job Details: 12/01/2021
The fresh food section is at 25 degrees F and the freezer is at 9 degrees F. This unit would not go into PE mode, even with multiple reboots. On service test 141 I found that the fresh food thermistor is open. This will need to be replaced. On test 142 for freezer thermistor I found that it is open. This will need to be replaced. On service test 143 I found that the machine compartment thermistor is open. This will need to be replaced. This unit will need the control and control UI changed then tested. If this does not solve the three thermistors being open they will all need to be replaced. Parts ordered.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78216
Drew
Job Details: 12/01/2021
Replqced both modules to resolve issue. No further issues at this point as unit is functioning properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Corpus Christi, TX 78410
Michael
Job Details: 11/30/2021
The RC evaporator is freezing over and the fan isnt working. Installed new evaporator assembly, the fan is working normal, put appliance back together, the appliance is working normal.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Corpus Christi, TX 78411
Michael
Job Details: 11/30/2021
The UI was off on arrival, plugged it back in, the customer said she can preheat the oven but then throws the F1E0 error code and everything cools down. I found F1E0 oven user inerterface failure, F2E1 stuck/shorted key, F3E1 bottom oven sensor open or shorted, F1E1 internal oven AM error, F3E0 main oven sensor open or shorted, cleared error codes and turned the breaker back on and preheated the oven to 350 degrees and it and it stayed on but the customer said it eventually throws the F1E0 error code. The UI needs to be replaced, ordered the part and rescheduled the customer.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78414
John L.
Job Details: 11/30/2021
Inspected unit, found issue with roller and belt. Roller worn and belt has begun to split. Replaced rollers, idles arm, and belt to resolve issues.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78404
Michael
Job Details: 11/30/2021
The appliance was unplugged on arrival, plugged it in and the drain pump came on. Canceled it at the start button, no error codes, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes. Tested the spin cycle manually, spin cycle is smooth, the appliance is working normal
We serviced a
AMANA WASHER
Model NTW4516FW
Near Corpus Christi, TX 78412
Adam
Job Details: 11/30/2021
Tried to contact customer before arrival automated system stating number is not working. 361 415 4825. Whats the address on file and it is an apartment complex receptionist at complex give me a new contact number for the name. Contact number that was given customer states he doesnt know how we got this phone number he just got the number to days ago he does not know what we were talking about. Issue resolved
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Corpus Christi, TX 78413
Adam
Job Details: 11/30/2021
Customer complaint of unit making noise during operation. Inspection of unit shows no error codes excellent voltage as well as airflow. Noise the customer hears is not constant does come and go during my visit there was a little bit of noise that should be considered regular operation noise. I did inform customer however if noise or sound gets louder or more consistent to go ahead and call back most likely some type of body/cabinet rub Causing a vibrating noise.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Robstown, TX 78380
John L.
Job Details: 11/30/2021
Installed components, tested after installation. Issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Corpus Christi, TX 78414
Adam
Job Details: 11/30/2021
Install control board tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Corpus Christi, TX 78411
John L.
Job Details: 11/30/2021
Inspected unit, found no codes on unit. Unable to run any tests on unit, as latch is broken. According to customer, unit was working in a random fashion to the point it would no longer wash. Will replace board to resolve this issue as well as latch.
We serviced a
LG REFRIGERATOR
Model LFX25974ST/01
Near Boerne, TX 78006
Douglas H.
Job Details: 11/30/2021
Customer stated unit having big glob of ice in ice bin. Found cause to be ice door flap staying open. Exposed parts to find culprit to be a broken piece of the inner door causing issue. Removed debris to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model n/a
Near San Antonio, TX 78253
Drew
Job Details: 11/30/2021
upon arrival customer stated unit was leaking from left side on the bottom of the door. Ordering bottom door seal to resolve the issues.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/30/2021
Installed new switch and trim. No issues during testing procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/30/2021
This unit is showing out of warranty by actual goods issue date. Our customer is trying to find the receipt. It looks like we might be fine on the 60 day but I explained to our customer that if it is out of warranty we will need to charge service fee and labor. Our customer played me a video of various sounds. The temperatures are fine in both sections. A little low in the freezer but within specifications. -4 degrees F. I ran diagnostics to isolate sounds. All sounds were normal. Our customer does feel that the damper had gotten louder in the past. There is precedence for that. I provided the part number W11164593 and briefly told them how to change out if they do not have Whirlpool certified technicians where they are going. Job complete. Customer Instal and instruct.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/30/2021
Our customer is having a problem in which during Pro Dry the fan is no longer turning on. I diagnostics service cycle I retrieved error codes FAE3 and FAE2 which relate to a water heating problem or Excessive condensation on user interface parts due to vent and/or fan problem or Fan problem. The fan is definitely not coming on. This vent wax motor will need to be replaced. Ordering control as contingency.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78266
Zachary
Job Details: 11/30/2021
Replaced reservoir pump and tested. All components working properly. Icemaker is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ingram, TX 78025
Colton B.
Job Details: 11/30/2021
Issue was that unit would not start cycle. Instructed customer on hitting start twice to start the cycle. Also loosened springs to help door stay down for customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/30/2021
Evap drain blocked. Cleared drain line. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/30/2021
Customer states they have extended warranty. No information for extended warranty. Advised customer we need authorization to work on unit.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Boerne, TX 78015
Scott
Job Details: 11/30/2021
Customer complaint was dishwasher leaking from behind door. Customer also informed buttons on console dont always work.Tested and found bad dispenser assembly. Also found worn down tub gasket and console peeling off. Ordered new tub gasket and dispenser assembly to fix leaking issue. Ordered new console to fix button issue. Total amount exceeds otl. Put in for authorization. Customer request to be put on UL for sooner service when parts come in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near San Antonio, TX 78230
Sebastian
Job Details: 11/30/2021
Unit has damaged bracket and missing hardware, ordered parts
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/30/2021
Tested unit. Found wiring damaged at terminal block. Repaired wiring. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/30/2021
Previous visit found faulty wire harness to drain pump. Replaced harness & returned to operation. Unit testing good. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78240
Drew
Job Details: 11/30/2021
Replaced all bushings and pads to resolve issue. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Spring Branch, TX 78070
Douglas H.
Job Details: 11/30/2021
Previous visit found water leaking from ice maker into ice bin, freezing the ice & preventing the auger from dispensing ice. Installed new ice maker & returned unit to operation. Unit tested good. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78218
Daniel
Job Details: 11/30/2021
Customer reported dishwasher leaking when in use. Upon arrival found cross threaded water inlet valve. Installer also confirmed that water was leaking from the inlet valve when he had installed. Ordered inlet valve and will return with parts to complete repair.
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Ingram, TX 78025
Colton B.
Job Details: 11/30/2021
Issue was a leaking freezer. Found poor seal at the bottom of the door. Used silicone to secure gasket, customer Ill monitor situation and call back if issue returns. Unit under 5 year warranty from IKEA.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPA00
Near Kerrville, TX 78028
Colton B.
Job Details: 11/30/2021
Issue was no ice production. Turned on ice maker, unit made ice while I was present. All sensors checked good in diagnostics. Finding no issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS
Near San Antonio, TX 78240
Drew
Job Details: 11/30/2021
Upon arrival found a burnt wire in the wiring harness. Ordering harness and terminal block to resolve issues.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near San Antonio, TX 78254
Jay
Job Details: 11/30/2021
Replaced cabinet. Looked for signs of suspension wear nine wear found. Error codes for overload and off balance were found and cleared.
We serviced a
SAMSUNG DRYER
Model DVE50M7450/A3
Near San Antonio, TX 78254
Drew
Job Details: 11/30/2021
Customer stated he did not need service as they were purchasing a new dryer
We serviced a
KITCHEN AID RANGE
Model KSEB900ESS3
Near Boerne, TX 78006
Scott
Job Details: 11/30/2021
Customer complaint was f2e1 error code keeps coming up. Tested and found bad control panel. Ordered new panel to fix issue. Also ordering control just in case but elec control is oos. Team will contact customer when part comes in.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC7HS00
Near Comfort, TX 78013
Colton B.
Job Details: 11/30/2021
Issue was a noisy fan. Replaced fan, issue still persisted. Ordering new controls for unit. Issue believed to be a noisy relay due to the heat. Rescheduling.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near San Antonio, TX 78254
Jay
Job Details: 11/30/2021
Dishwasher doesnt dry. Tested heating element and was out of limits. Verified that vent wasnt clogged. ; ordrd 1 W10518394 (Heating element assy)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near San Antonio, TX 78253
Sebastian
Job Details: 11/30/2021
After replacing the control the panel kicked on in unit testing as should
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Boerne, TX 78006
Colton B.
Job Details: 11/30/2021
Issue is a noisy dryer. Replaced a few rollers, unit still noisy. Drum looks really bad, ordering a new one to resolve issue. Will call customer when parts come in.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/30/2021
Customer conceded about freezer bin installation. Assured customer that it was good to go. Unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78258
Zachary
Job Details: 11/30/2021
Checked dishwasher, issue is it leaking water on frontside. Found water stains on insulation mostly on front of insulation but also going around back and sides on bottom. Found error code F2E1 which does not exist. Ran diagnostic cycle. All functions working properly. A small amount of water was leaking from front left door. Not enough to drip. Dispenser is broken and pods are inserted in it. Most likely getting stuck and causing over suds. Recommended placing pods directly on tub, cleaning dishwasher with affresh and using rinse aid to resolve issue. Ordering dispenser. Was also, small warp on bottom left of interior door that may be causing issues.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGK00
Near Converse, TX 78109
Chris S.
Job Details: 11/30/2021
Replaced freezer door tested unit everything working properly
We serviced a
KITCHEN AID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78255
Scott
Job Details: 11/30/2021
Called customer to let her know that I did not have any parts to install on her dishwasher and that it shows no parts were ordered for her dishwasher. Ordered spray arms and scheduled follow up for the 14th of December.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Castroville, TX 78009
Jay
Job Details: 11/30/2021
Replaced freezer door. There was a scratch on the bottom of the door sill but customer said it was ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Converse, TX 78109
Chris S.
Job Details: 11/30/2021
Upon arrival customer asked if gear case was covered under the 10 year warranty I told her no she said she does not want service that shell just go and buy a brand new one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78259
Zachary
Job Details: 11/30/2021
Checked refrigerator, issue is icemaker not making ice. Found inlet tube iced up not allowing water to fill tray. Used steamer to clear tube and tested. Installed tie-wire. Ice maker completed full harvest and filled properly. ; used 1 WP8567668 (Tie-wire) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78253
Sebastian
Job Details: 11/30/2021
Replaced icemaker made sure that unit filled up with water good to go
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/30/2021
Tested unit. Found wiring damaged at terminal block. Will need new harness.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near San Antonio, TX 78249
Scott
Job Details: 11/30/2021
Customer informed me that he only heard noise one time since repair was done but has not heard again since making appointment. Tested unit in diagnostics and everything checked out good. No issues.
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78253
Sebastian
Job Details: 11/30/2021
Assisted in removing bellows
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOSE500ESS05
Near San Antonio, TX 78253
Drew
Job Details: 11/30/2021
Replaced control panel, no further issues at this point
We serviced a
MAYTAG DRYER
Model MHWE251YG00
Near Boerne, TX 78006
Douglas H.
Job Details: 11/30/2021
Last trip found faulty motor. Replaced motor to resolve the issue. Calibrated unit and ran auto testing. Unit functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near San Antonio, TX 78253
Drew
Job Details: 11/30/2021
Upon arrival replaced the door gasket, door would not seal still. Found a warped part in the door on the left hand side not allowing to close properly. Ordering door to resolve issue. Retuning door stops, screws, and closers as whirlpool sent customer correct parts direct, ordering left bracket and bushing as whirlpool didnt send only right side.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near San Antonio, TX 78247
Zachary
Job Details: 11/30/2021
Checked dishwasher, issue is both friction sleeves have broken off. Ordering friction sleeves to resolve issue. Heckled had no error codes and performed properly in diagnostic cycle.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78252
Jay
Job Details: 11/30/2021
Called customer to verify info, customer stated its already fixed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
Chris S.
Job Details: 11/30/2021
Customer stated that fridge not cooling. Found issue to be faulty evaporator fan and harness in fridge. Ordering evaporator fan with harness.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/30/2021
Customer stated unit squeaking again after previous repair. Replaced idler pulley & drum rollers with new parts purchased by customer. Parts therefore arent covered by our warranty. Returned unit to operation successfully. Unit is running quietly. No further issues at this time. Service call & labor covered per 90-day warranty.
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/30/2021
Previous tech found faulty compressor. RC & FC were warm upon our arrival. Tested aac draw of compressor during operation & confirmed high amp draw once compressor stabilized. Replaced faulty compressor & inverter, vacuumed system, & recharged with refrigerant. Upon its return to operation, unit tested successfully. No further issues at this time. Advised customer of 24- 48 hr cool down. ; O-emld tckt
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/30/2021
Tested unit. Found blower not working. Found wiring harness disconnected. From power supply. Fixed wiring harness. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AH0
Near San Antonio, TX 78239
Zachary
Job Details: 11/30/2021
Checked range, customer concern is charcoal smell when oven was on. Pulled bake element cover off and found everything looked normal. There was a small crack in the liner in the front middle. No cause of concern unless customer stores non oven rated goods in bottom drawer. Pulled drawer out found plastic ziploc that stores oven cleaning tools melted. See picture if needed. Definitely the cause of our safety concern. Informed customer to only store oven rated material in drawer. Range is working as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSN608ESS00
Near San Antonio, TX 78230
Douglas H.
Job Details: 11/30/2021
Previous visit found inefficient compressor. Returned today to install new compressor & upon further inspection discovered inverter not completely plugged into compressor. This could account for the issues customer is having with this unit. Plugged in inverter & returned to operation. Customer to monitor & follow up if issues persist. Compressor box was opened but part was not installed. If customer calls back, new compressor will need to be installed. Part no. W10841139.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Bulverde, TX 78163
Jim G.
Job Details: 11/30/2021
I could not verify the sound but went through all the service tests. No issues at this time.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/30/2021
Andrew SR# 7732366086 advised replacing harness. I was able to get the unit to work in the mean time.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/30/2021
I the recirculating pump did not resolve issue. There seems to be an issue with the voltage issue at control. Will replace harness a precaution.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/30/2021
Replaced heater and sensor. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/30/2021
Our customer was having problems with the unit not dispensing ice. They also were concerned that the ice door will open by itself 2 or 3 times a night. I have no precedence for that. This is our customers second unit and they had the same problem on the old one. The previous technician had changed out all kinds of parts that were already working to try and resolve a design problem. Our customer did not like that he had a bunch of parts changed out over. 3 month period that did not fix his dispensing problem. I ensured him I would not do this because we cannot correct design issues. I tested the dispense and I could tell by the sound of the auger motor it was not set. I reset the unit and Id dispensed as designed. I asked our customer how often if ever he removes the bin for filling up a ice chest or the like. He said never. I explained that this design will not dispense if the ice bucket is not fully set because the arm on the bin that connects into the auger will not make proper contact. He explained to me that they have removed the bin and that our previous Technician has informed them of this. However, I did find the bin not set correctly. I explained that it needs to be placed back in with some force to set it correctly. I contacted Whirlpool Tech Line, Bruce . to see what if anything they would like me to do. This unit is producing ice and dispensing as designed when the bin is set correctly. Bruce informed me that this unit is designed to have the ice door open by itself to drop any ice stuck in the chute. Bruce directed me to change out the Ice Bin and make sure our customer knows how to reset it SR#7732363261. I informed our customer of the plan of action. He obviously not pleased because this is the start of what he went through on the previous model. He will be contacting Whirlpool to advocate for resolution for his dissatisfaction with the design. I called Whirlpool Trade Partners to document. I spoke with Nancy. SR# 7732343539.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cibolo, TX 78108
Chris S.
Job Details: 11/30/2021
Replaced icemaker first tested unit everything working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/30/2021
I uninstalled the panel and replaced the dispenser, reassembled and tested. This unit is now fully functional.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/30/2021
Our customer was concerned about the heating element working. I noticed that no rinse aid was being used. I advised our customer on the importance of this in relation to drying dishes. I ran service diagnostics cycle and retrieved no errors. I tested the heating circuit at the end of the cycle and it is indeed working. I showed our customer with a wet paper towel. I looped up the drain hose with a zip tie WPW10339879, actual DOP 17 September 2020. Builder 1 year Additional warranty. This unit is fully functional now.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ED0
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/30/2021
I removed the oven from the cabinet then removed the back panel and infinite switch. I replaced with a new switch, reassembled and reinstalled. Tested burners. All burners are operating as designed. Our customer paid the remaining balance in full with CC?
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/29/2021
Installed adapter per techline recommendation. Customer will monitor issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/29/2021
Installed new pan and power supply. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78204
Jesus C.
Job Details: 11/29/2021
Tested unit. Found insulation blocking evap drain. Cleared insulation. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Cibolo, TX 78154
Shawn W.
Job Details: 11/29/2021
I tested the resistance of the evaporator thermistor at the main control and it had resistance and was not open. The control was also putting out the 5VDC required. The main control will need to be replaced. I replaced the UI and will reschedule the thermistors as a contingency. Our customer had to defrost the unit twice since my last visit.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78204
Sebastian
Job Details: 11/29/2021
Found at the front right and center burner or both losing the flame wind turn up to the high setting made adjustments as best as I can ordering pressure regulator. Along with caps two burners In a manifold just in case.
We serviced a
MAYTAG WASHER
Model MVWC6ESWW1
Near San Antonio, TX 78220
Chris S.
Job Details: 11/29/2021
Customer stated that washer not getting any water to it. found issue to be sensor replaced part. Tested unit everything working properly
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78221
Daniel
Job Details: 11/29/2021
order# 7732270407 Customer stated dryer was not giving off any heat. After inspection found thermal cutoff not giving continuity. Replaced thermal cut off and tested unit and unit is now functioning as designed and throwing heat as needed. ; used 1 279816 (HI-LIMIT TSTAT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Selma, TX 78154
Zachary
Job Details: 11/29/2021
Replaced separator assembly and dispenser is now working as designed. Let customer know this dispenser design does have some issues and there is not anything we can do to resolve them. I have called tech line before to express concern over these issues. Refrigerator is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78207
Drew
Job Details: 11/29/2021
Upon arrival called tech line spoke with Sterling. Received Sr #7732225962. Was told to verify proper temps. Also jumped the ice maker and valve to verify they were working. Per tech line verify the inlet isnt clogged with ice. Per tech line run tests on the door switch by taping it down and having customer monitor it for 48hrs. If problem goes away part #2177331 door shim is needed. If problem persists then control is needed; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near San Antonio, TX 78253
Drew
Job Details: 11/29/2021
Upon arrival motor assembly was broken, rescheduling all parts for soonest availability. ; schdld next appmnt for 12/14 TUE AM
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78240
Jim G.
Job Details: 11/29/2021
Replaced OWI and heater which was visibly damaged. Issue is resolved.