We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/08/2021
Our customer had a slight rattling sound. I made the needed adjustment and replaced the needed parts to resolve the sound problem. Unit is now less noisy.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/08/2021
Our customer had a situation in which there is an extreme rattling sound on high spin. It also will add minutes to the cycle. I ran diagnostics and retrieved error code F2 E1 UI stuck button. I ran manual test mode for each load and each load operated as designed. No noises on low, medium and high. No noises on all levels of agitate. When I shut down the high spin the gear case slipped. I found that the bolt on the bottom holding the stator and rotor in became loose. I tightened it. I tighten the bolt on the agitator and removed some coins. I tested unit in high spin a couple more times. The motor did not slip in both tests. This unit is now fully functional.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78232
Shawn W.
Job Details: 09/08/2021
Our customer has a small leak from the main water valve on the back of the unit. The valve is likely cracked and will need to be replaced. Part ordered.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near La Vernia, TX 78121
Chris S.
Job Details: 09/08/2021
Customer stated that burners werent working right. Found issue to be burners. Ordering burners and left and center manifold.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/08/2021
Upon arrival the customer stated that there was no power to the dish washer. After inspection found the problem to be burnt wires going into the junction box. Ordering main harness, power cord, a screw, and terminal block, to resolve the issue.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/08/2021
Last tech found faulty control and front grille. Replaced both to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78229
Jim G.
Job Details: 09/08/2021
Verified an issue with the ACU. Replaced. Issues resolved.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near Converse, TX 78109
Chris S.
Job Details: 09/08/2021
Upon arrival customer stated that dishwasher drain hose was not leaking after builders replaced sink. Customer still wanted me to check everything just to make sure were good renters got a leak in everything running as designed. Yes to survey.
We serviced a
SAMSUNG RANGE
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/08/2021
Installed new switch for front left burner. Tested unit. Front left burner now powering down. Unit is working properly. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS03
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/08/2021
Upon arrival the customer stated the fridge was not making ice nor dispensing water. After inspection found that the filter was not put on properly causing no water flow to the fridge. Removed the improperly installed filter and reinstalled it correctly. Before departure verified the unit was dispensing water and making ice. No further issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/08/2021
Unit still not cooling properly. Fresh food temps at 40s and freezer around 15 degrees. Calling techline per notes and due to reoccurring issues. Spoke with Joel, explained everything, asked me a bunch of questions. Explained everything to him and he stated would like some data loggers in place to verify temps over time. He then explained that issue is likely the controls or temp sensors not keeping the temp properly. Ordering electronic control and ui panel
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS0
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/08/2021
Last technician found the issue to be a faulty motor. Upon inspection found it was the motor. Replaced with new part. Ran diagnostics, unit tested good. No further issues.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS02
Near San Antonio, TX 78259
Douglas H.
Job Details: 09/08/2021
Last tech found leak in Evap. Confirmed diagnosis. Replaced evaporator to resolve the issue per sb web SS parts under limited part warranty but labor is not. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Collected labor for SS. Upon testing found Evap fan making ratting noise. Found cause due to fan shroud broken. Ordering fan shroud to resolve the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/08/2021
Complaint is that sides of fridge are hot and that fresh food section not cooling properly. Tested unit. Fresh food set at 37. Temps at 42. Found service pointer for issue. Will replace ACU. Advised customer that sides of fridge will be warm. Unit is designed with the heat exchanger built into the side walls.
We serviced a
FRGIDAIRE FREEZER
Model FPFU19F8QFA
Near Boerne, TX 78006
Douglas H.
Job Details: 09/08/2021
Customer stated unit stopped cooling. Found the compressor would kick on briefly and turn off. Found cause to be faulty start device. Customer wished to proceed with repair. Used truck stock start device to resolve the issue. Unit came on immediately and began cooling immediately upon testing. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/08/2021
Tested unit. Found cooktop cracked. Replaced cooktop. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/08/2021
Tested unit. Bake not powering on. Found rBad relay on control. Replaced control. Bake working. No further issues. Job complete n
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78209
Jim G.
Job Details: 09/08/2021
Ive verified an obstruction on the auger. Used wire tie to secure harnesses. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near San Antonio, TX 78209
Jim G.
Job Details: 09/08/2021
Ive verified a missing stopper and a possible damaged one on the other side.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78251
Sebastian
Job Details: 09/08/2021
#9477 Found that the valve on the right hand front Does not let you adjust the flame ordering valve to resolve issue also ordering burner heads
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78253
Sebastian
Job Details: 09/08/2021
Slides on the unit or bad must replace slide gasket appears to be good
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78234
Sebastian
Job Details: 09/08/2021
No error codes on unit good water flow from the cold and hot side unit is filling up as it should explain to customer that they may have to dilute the soap a little bit before putting it in I am not familiar with the brand of soap that they have it does appear that it may be a little bit more. concentrated as the Is much smaller than most
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near San Antonio, TX 78253
Sebastian
Job Details: 09/08/2021
Unit is showing an E5 Eric owed and is in kind icemaking verified at the freezer section that it is not making Tim as the ice creams are soft and pretty much everything in the freezer is not making a frozen Tim customer was surprised to see this because they thought the week was coming purely from the icemaker explained that the ice was likely melting down looked at evaporator undercover found that fan is not blowing one in Tesla and has power actuated to it but not moving it is not seized up by Ace it is just electrically failing ordering harness
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18NNXS2
Near San Antonio, TX 78212
Sebastian
Job Details: 09/08/2021
Replaced filter cleaned unit and changed out drain hose
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near Victoria, TX 77905
Michael
Job Details: 09/08/2021
Wont drain per customer. F8E2 drain motor electrical problem, F6E4 float switch open error codes, ran a diagnostics test and advanced through it to make it drain, it wouldnt drain, used a shop vac to remove the water. Installed a new drain pump and ran a drain test, completed with no issues or error codes, the appliance is draining and working normal. ; used 1 W10876537 (Drain Pump) from stock
We serviced a
AMANA WASHER
Model NFW5800HW
Near Victoria, TX 77904
Michael
Job Details: 09/08/2021
The customer said its just unresponsive at times and clothes are real wet or just wondering finish the cycle. The UI was unresponsive, found it was locked, unlocked it, found no error codes in diagnostics. Filled the tub with water manually and then drained it, the pump is water normal. I ran a quick wash diagnostics test and it got to test 11 and then it shut off. This is a software issue per Service pointer W11481344, ordered the control, also ordered the console just in case. Please reschedule when both parts come in
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 09/08/2021
Its leaking water every time they wash per customer. There were no error codes, I fill the tub with water until it drained on its own, I saw the water back up at the drain line, the customer didnt see it, I did it a 2nd time and they both saw it back up, there is obstruction in the drain line. I advised them they would need to get a plumber to clear out the line, which should solve the out of balance problems because not all the water is drain out. Calibrated the appliance and tested the spin cycle on manual, the appliance is working normal
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Robstown, TX 78380
John L.
Job Details: 09/08/2021
F1E6 magnetron Only code pulled on unit, also found Wave plate in interior cabinet is burnt. Will need to replace magnetron and sensor plus wave plates to resolve this issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78415
John L.
Job Details: 09/08/2021
Inspected unit, found two LEDs Causing issues with this unit. Will order and replace LEDs to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Corpus Christi, TX 78414
John L.
Job Details: 09/08/2021
Inspected unit, issue with icemaker. Icemaker lost position and has jammed, unable to reset. Ordering icemaker to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Corpus Christi, TX 78411
John L.
Job Details: 09/08/2021
Called customer, customer has explained that they no longer have unit
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Corpus Christi, TX 78408
John L.
Job Details: 09/08/2021
Inspected unit, found issue to be with wiring. Re-wired unit, tested afterwards. Unit has regained function, issue resolved.
We serviced a
AMANA WASHER
Model NTW4516FW
Near Victoria, TX 77901
Michael
Job Details: 09/08/2021
No power per customer. Plugged the appliance in and I didnt hear the control come on, removed the console and there was no green light on at the control. I check power at the wall outlet, getting 120 VAC, checked it at the power cord coming into the control, no power, ordered the power cord, ordered the control just in case and rescheduled the customer
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS29PBMS03
Near Runge, TX 78151
Michael
Job Details: 09/08/2021
The appliance isnt cooling in either compartment per customer. The appliance was turned off on arrival, turned it on and tested the evaporator fans, both working normal, the ice box fan is loud when running. Removed the back cover, the condenser fan is working normal, the amps on the compressor leveled off at 260 amps, really high, bad compressor. Sealed system issue, ordered the compressor covered under warranty and ordered the ice box fan..
We serviced a
AMANA DRYER
Model NED4655EW1
Near Mathis, TX 78368
Jim
Job Details: 09/08/2021
Customer states that dryer is not heating. Place dryer in timed dry and turn on. After one minute, check for heat. Heat is on. Pull out and inspect lint tube. Has numerous 90 degree bends. Instruct customer about bends, and advise him to straighten tube to allow airflow. No parts used.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM0
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/07/2021
Tested unit. Drain hole is blocked with ice. Cleared all ice. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
Zachary
Job Details: 09/07/2021
Replaced broken outer glass panel and installed nameplate. There was tons of glass and grease but was able to restore to almost new. Door is now working as designed. Range is now working as designed.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78216
Jim G.
Job Details: 09/07/2021
Replaced both faulty modules. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Boerne, TX 78015
Douglas H.
Job Details: 09/07/2021
Upon arrival customer stated plumbers moved unit, which caused it to shake. After inspection the unit was re-leveled to the best of our abilities. Noticed drain tube making noise on back of unit, used wire tie and truck stock to resolve that issue. No further issues at this point ; used 1 Wp8567668 (Wire tie) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near San Antonio, TX 78259
Jim G.
Job Details: 09/07/2021
Verified a voltage issue from the Orion board. Will replace.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Boerne, TX 78006
Douglas H.
Job Details: 09/07/2021
Upon arrival the customer stated the washer was not changing cycles. After running diagnostics we received error code f7e6. Found cause to be a faulty actuator. We then removed the bad actuator and installed the new one. Before departure we recalibrated the unit to ensure there were no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/07/2021
Complaint is unit will stop cooling intermittently and that UI will not respond. Tested unit. Good coiling in fresh food and freezer. I will need to order new UI.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Sebastian
Job Details: 09/07/2021
Unit is showing several error codes for the magnetron when starting the unit it does nothing but show the clock ordering magnetron inverter thermal fuse and interlock switches as a contingency
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78245
Sebastian
Job Details: 09/07/2021
Play shifter on unit calibrated and tested good to go
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Jim G.
Job Details: 09/07/2021
Ive verified an issue with the deli UI control having malfunctioned and now the harness within the deli drawer is damaged. Please contact once parts are available.
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FB3
Near San Antonio, TX 78250
Sebastian
Job Details: 09/07/2021
Maintenance is already swapped out range from what we can tell
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Schertz, TX 78154
Zachary
Job Details: 09/07/2021
Checked washer, customer complaint is squeaking sound. Found error code F0E5- off balance load. Cleared error, ran diagnostics cycle. Verified gearcase causing noise, called trade partners and spoke with Raevin Authorization# WYR6DYRNL2. Replaced gearcase, calibrated and tested washer. No other issues or error codes found. Washer is now working as designed. Recommended to customer to not use max spin and soil every wash and could prevent from having issue again.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78252
Jim G.
Job Details: 09/07/2021
Replaced faulty sump pump assembly. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Schertz, TX 78154
Zachary
Job Details: 09/07/2021
Replaced faulty actuator. Calibrated and tested washer. No other issues or error found. Washer is now working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78252
Jim G.
Job Details: 09/07/2021
Ive verified a faulty console. Replaced console. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Universal City, TX 78148
Zachary
Job Details: 09/07/2021
Checked dryer, issue is that dryer will stop working occasionally and works once breaker is flipped. Checked all thermostats, thermal fuse, thermal cutoff, reminal block and entirety of wire harness to find anything on the dryer that could be causing breaker to half trip. No issues present. Installed wire tie on harness in the back to secure better. Recommended customer to get licensed electrician to replace fuses.; used 1 WP8567668 from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78244
Zachary
Job Details: 09/07/2021
Checked washer, found faulty actuator popped off splutch. Replaced actuator with non faulty part. Calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78239
Zachary
Job Details: 09/07/2021
Checked range, issue is LR burner is not working and RR burner is not heating correctly. Replaced infinite switch and no change to LR burner, tested voltage going to element and it was good. Element tested OL. RR burner appears to be working as designed. Ordering LR element to resolve issue and scheduled as follows.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78216
Zachary
Job Details: 09/07/2021
Checked washer, found faulty actuator popped off splutch. Replaced actuator, calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HWH
Near San Antonio, TX 78248
Zachary
Job Details: 09/07/2021
Replaced freezer door. Could visibly see bottom was warped and door was compromised on original. Installed new door and checked racks. Seal is now perfect. No other issues or errors found. Advised cool down takes 48 hours. Refrigerator is now working as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS
Near Center Point, TX 78010
Douglas H.
Job Details: 09/07/2021
Customer stated fridge was leaking from filter. Confirmed the issue. Removed filter head assembly and installed the new one. Verified there were no more leaks present before departure. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78251
Sebastian
Job Details: 09/07/2021
Found main harness burnt up replaced harness tested unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78251
Sebastian
Job Details: 09/07/2021
Replace the ice door as customer is having issues with ice cubes falling out put street connection at bottom of water spout connection going into door to try to resolve issue of water dripping water valve is not leaking this is just from water pressurized in a tube after being dispensed slowly dripping out customer to monitor
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78238
Sebastian
Job Details: 09/07/2021
Found that the unit has a bad style actuator replaced calibrated and tested unit good to go
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78240
Sebastian
Job Details: 09/07/2021
Replaced parts found that unit is still not shifting into wash mode it does spin now found that the clutch was torn up replaced with an extra one that I had still not doing what it should be has a new actuator on it gear case is showing at heavy oily Leak just been happening replacing gear case
We serviced a
KITCHENAID WALLOVEN
Model KEMS308SSS05
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/07/2021
Last tech found failing bake element. Confirmed diagnosis. Replaced element after pulling unit from cabinet. Unit is testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78221
Jesus C.
Job Details: 09/07/2021
Tested unit. Actuator disconnected from cam assembly. Replaced actuator. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/07/2021
Customer stated leaking from left side of freezer compartment. Found issue to be clogged drain line. Removed back panel to access the drain line and clear it. Once drain line was cleared, removed the freezer door and melted the remaining ice out of the freezer.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/07/2021
Customer stated unit, not detecting door closed. Checked errors found F1e4 microwave relay error. Unit needs microwave electronic control and switch harness. Ordering both to resolve the issue. Also ordering light as a contingency as the light isnt coming on either. Scheduled for soonest availability.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78247
Zachary
Job Details: 09/07/2021
Checked washer, customers complaint is it does not use enough water. Found error code F8E2- doesnt exist, would be just after F8E1- long fill/no fill. Tested washer, found no issues. Due to unknown error code went ahead and replaced control board. Calibrated and tested washer. No other issues or error codes found. Explained to customer about new design and is engineered to conserve water and that they work nothing like the old ones. Gave good prewash procedure education and escalations to call if she just doesnt like the design.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 09/07/2021
Replaced gearcase and slider assembly. Issue resolved. Tested proper thereafter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB00
Near San Antonio, TX 78231
Jim G.
Job Details: 09/07/2021
Reset hinge and added lubricant as a precaution.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Jim G.
Job Details: 09/07/2021
Replaced faulty actuator. Issue resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Jim G.
Job Details: 09/07/2021
Customer tried to reschedule online. ; schdld next appmnt for 9/21 TUE !
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Terrell Hills, TX 78209
Jim G.
Job Details: 09/07/2021
Rescheduled with helper given the positioning of the machine. ; schdld next appmnt for 9/15 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/07/2021
Customer stated unit not drying properly. Stated just started using rinse aid and is helping. Ran diagnostics testing to check unit. Unit is functioning as designed. Educated customer on proper usage, getting hot water at the sink prior to starting unit, advised to crack door open at the end of the cycle per whirlpool recommendations. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near San Antonio, TX 78255
Sebastian
Job Details: 09/07/2021
Compressor running the whole time I was there and customer says it constantly runs found that the refrigerator section is not cooling at all did however find any evaporator section no frost pattern but slight cooling at the very start of the tubing but ultimately a warm evaporator did find that the thermostat was not plugged in all the way made connection but being that the compressor was running refrigerant should have been making it to the evaporator anyway which would cool the unit. Verified in the back that the compressor was running along with the fan and was pulling .9 A shows good unplug unit as we did not want to further or potentially damage the compressor unit most likely has a leak putting in for sealed system. I dont believe the compressors damage or bring it just in case also unit has a trim kit left trim off as our next technician will need to get back there trim is held on by bottom piece with two black screws on each side a metal trim that press fits in between and two brackets one on the bottom and the top customer has hardware.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78404
John L.
Job Details: 09/07/2021
Installed components, unit now powers on. Found unit has more issues than previously found. Unit has gearcase issue as gearcase will not allow for tub to spin. Actuator seems to function but may also need to be replaced to resolve ongoing issues.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78418
John L.
Job Details: 09/07/2021
Ran diagnostics and pulled one code F8E1 long fill. Tested unit for issues, valves function. Found issue with placement of drain hose. Drain hose inserted to far into standpipe, this is most likely cause of issues. Repositioned drain line properly into stand pipe. Recalibrated unit and ran test cycle. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 09/07/2021
Inspected unit, found issue with icemaker. Micro switch in icemaker does not engage and tell unit that icemaker is ready to make more ice will need to replace icemaker and dispenser sled to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Corpus Christi, TX 78410
Jim
Job Details: 09/07/2021
Customer states that washer is squealing in different cycles. Squealing started when husband moved washer a few inches from original place. Check undercarriage for materials stuck in cage, none found. No foreign objects except pair of pliers found near washer. Found small scratches on cage and on pulley where possible contact could have happened. No other problems found. Showed customer possible problem and advised customer to keep tools from underneath washer.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78412
Jim
Job Details: 09/07/2021
Customer states that washer is not cycling. Washer will fill and drain, but will not agitate or spin. Check codes: F2E1 (stuck key), and F7E1 (basket speed fault). Check for known issue with shifter. Replace shifter as part of known issue,remount belt and test. Washer working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Corpus Christi, TX 78414
John L.
Job Details: 09/07/2021
Inspected unit, found valve to dispense water will not function nor power up. Also auger does not energize. Possible issue with valve and auger or controls causing issues. Will replace components to resolve. Also fridge door gasket have issues, magnets on gaskets have zero hold. Replace gaskets to resolve this issue.
We serviced a
AMANA RANGE
Model ACR4303MFW3
Near Ingleside, TX 78362
Michael
Job Details: 09/07/2021
The customer said it turns off sometimes while baking. Went into diagnostics, F2E1 shorted keypad error code, cleared the error code, pulled the appliance out and unplugged it, removed the cover to the terminal block, they were not completely tight. Tightened the screws and put the cover back on, removed the back panel and checked the connections, all good, plugged the appliance in and preheated to 350 degrees, no issues or interruptions, left on for at least 5 minutes and turned on the top elements after it preheated, nothing shut off, the appliance is heating and working normal at this time. I didnt have the control in my bin, if the customer calls back with the same issue, please send me back with the control, W10904901, need authorization
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Portland, TX 78374
Michael
Job Details: 09/07/2021
On arrival the keypad was locked, unlocked it and put it into diagnostics, turned the appliance on, the motor wasnt coming on, installed new pump/motor assembly and rerouted the drain hose, ran diagnostics, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Sinton, TX 78387
Michael
Job Details: 09/07/2021
The customer says her sheets ball up when theyre done. Tested the airflow, should have more air flow. Removed the vent hose and routed it differently, turned the appliance on, has good airflow, this should solve the issue, the appliance is heating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFMOO
Near Robstown, TX 78380
John L.
Job Details: 09/07/2021
Installed components, issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Robstown, TX 78380
John L.
Job Details: 09/07/2021
Installed components, tested. Unit working as designed. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/02/2021
Complaint is unit overfilling. Tested unit. No stored error codes. Ran quick wash cycle. Basket filled to top with water when no clothing in unit. Pressure hose clear. Will need new control.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near San Antonio, TX 78227
Jesus C.
Job Details: 09/02/2021
Door gaskets not sealing. Heated and reshaped gasket. Making good seal. No further issues. Job complete.
We serviced a
KITCHEN AID RANGE
Model KDRS505XSS01
Near San Antonio, TX 78216
Sebastian
Job Details: 09/02/2021
Changed out the safety valve as per last technician
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC3415ES0
Near Boerne, TX 78006
Douglas H.
Job Details: 09/02/2021
Last trip found faulty inner and outer door. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/02/2021
The previous technician told our customer they would be getting a software update in the future but did not relay that in the notes. Our customer had received a replacement unit and it is doing the same odd things the previous unit was doing. Parts ordered.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430WP02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/02/2021
I performed the updated bracket installation on the rack according to R251BD. The unit is now updated and rack is full functional to weight requirements.
We serviced a
WHIRLPOOL RANGE
Model W5CE3024XB00
Near Castroville, TX 78009
Jesus C.
Job Details: 09/02/2021
Tested unit. Front right burner not cycling off. Found bad burner switch. Replaced switch. Tested unit. No issues during testing. Unit is working properly. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78248
Sebastian
Job Details: 09/02/2021
Is the actuator and the motor calibrated unit good to go
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMCS3022GSS3
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/02/2021
Complaint is excessive condensation during cooking. Called tech line. Tech suggest covering foods or reducing cook times to reduce condensation buildup. No repairs can be made. Unit is working properly. Job complete. Sr 7731656190.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Kendalia, TX 78027
Douglas H.
Job Details: 09/02/2021
Last tech found faulty compressor. Rediagosed unit to find issue to be faulty start device. Replaced start device from truck stock to resolve the issue. Unit came on and stayed on. Unit cooling now. Advised of 24-48 cool down period. No further issues at this point. ; used 1 8201786 (START DEVICE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Jesus C.
Job Details: 09/02/2021
Tested unit. Not powering on. Found j2 connector not secured to control. Fixed connector. Unit powers on. No issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 09/02/2021
Our customer has had at least 3 situations in which she was running a cycle (Normal, towels, quick wash) and the unit showed that the wash had finished in 5 or less minutes. I entered diagnostics and found no errors. Based on my previous problem when I installed the previous control and my discussion with the Senior Technician at Whirlpool I have decided to change out the control again. The notes from my previous repair follow : I replaced the shocks then the control. Once assembled the power failure light would not go off. I called Scott from Whirlpool tech Line and we determined that the control was bad. Return as defective for credit. We ran DLMS calibration, then service diagnostics. Scott determined that the current control is fine. I think on this one that the Senior Tech was incorrect. These controls are very sophisticated and error will not always show up in diagnostics. I explained to our customer we will have to monitor performance.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/02/2021
Our customer was having a problem with the door rubbing against the cabinet on the left side near the top. I found that the installer did not completely follow the installation instructions which require that the hinge covers are removed from the unit when the unit is installed in a cabinet. I removed the front panel to access the hinges and I removed the hinge covers. I left these with our customer in case they eventually want to move the unit to a non-cabinet location in the home. The unit now closes as designed in the cabinet. Customer install and instruct.
We serviced a
JENN-AIR OVEN ELECTRIC (S
Model JJW2730DS01
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/02/2021
Our customer has error code F2E1: Stuck/Shirted Key on display. I went through the service procedures to try to reboot the unit. This unit will need a new console. The console will be covered on the parts 60 month warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near San Antonio, TX 78249
Sebastian
Job Details: 09/02/2021
Found that ice is forming on the bottom of the inside of the door of the freezer again already attempted to replace gaskets to assist I do not see any Boeing in the body changing out door as hopefully the new door will have a gasket that is formed better and a little bit more straight so that the unit seals all the way customer is also having issues with water forming on the Morian took temperatures between food in the freezer got down to 2 1/2? in the refrigerator section set at 38 came down to about 36? . Set the temperature to 40 for the customer to try to resolve this issue until I get back.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/02/2021
Our customers unit is producing to much ice. They have had to turn it on and off to keep it from overflowing. I replaced the bin thermistor. This will resolve the problem.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/02/2021
Our customer had a one time incident in which the flames were red. This is a Natural gas cooktop. The burners are working fine now and are the correct blue color. I explained that a couple times of year that the natural gas companies put a dehumidifier chemical in the lines to cut down on moisture build up in the lines. This will often result in a orange flame temporarily. She informed me that it was a orange to red color and that it happens primarily on the center burner. This can also happen if dust gets on the burners or they get dirty. This is usually temporary. Our customer has one burner that has become discolored. It is the small left rear burner. She wanted to see if we could replace this. I explained to her about the 30 day cosmetic warranty. This is not causing a functional issue with the burner. She felt this might have been caused by the red flame. I no of no precedent where the additives put in by the natural gas companies have caused damage to end users cook tops. She asked me to document this because she was looking online in the community and another neighbor for new knobs. I explained that broken knobs would constitute a functional problem. This unit is fully functional. I referenced her to the owners manual on proper cleaning. Customer Instruct. I documented our customers concern with Whirlpool Trade Partners and requested. I spoke with Lexus. SR# 7731534174