We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/11/2022
This unit is not showing up in entitlements. Our customer moved in a couple weeks ago and has a closing document. Picture taken. Actual Model Number: WFG505M0BS3. The left side off the user interface was loose. I removed the back panel and found that the screw was loose and damaged to the point or molded incorrectly to hold. I replaced the screw 98006632 and it is now tight. Our customer was also concerned about flame height on the front right burner Boeing to high on low. I informed her that this is by design. I referred her to page 4 of the Owners Manual which states that Simmer (use smallest burners). This unit is fully functional now and operating as designed.; used 1 98006632 (Screw) from stock
We serviced a
ROPER OVEN ELECTRIC (D
Model RBD305PVS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/11/2022
Our customer had a problem in which the lower oven had a flame. The upper oven is working fine. I found thats the broil element is out of specifications and is open line. I replaced the bake element and tested. Both the bake and broil element are not heating. The high limit thermostat on the lower oven is open and will need to be replaced. There seems to be a slight technical writer problem between the parts list and the service manual in the fuse part. I tried to contact Whirlpool Tech Line to work this out ahead of time with a Senior Technician but was unable to get through. This will need to be taken care of before our next visit.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/11/2022
This unit is not showing up in entitlements. Our customer moved in a couple weeks ago and has a closing document. Picture taken. Actual Model Number: WFG505M0BS3. The left side off the user interface was loose. I removed the back panel and found that the screw was loose and damaged to the point or molded incorrectly to hold. I replaced the screw 98006632 and it is now tight. Our customer was also concerned about flame height on the front right burner Boeing to high on low. I informed her that this is by design. I referred her to page 4 of the Owners Manual which states that Simmer (use smallest burners). This unit is fully functional now and operating as designed.; used 1 98006632 (Screw) from stock
We serviced a
KITCHEN AID COMPACTOR
Model KUCC151EBL0
Near San Antonio, TX 78232
Jim G.
Job Details: 01/11/2022
Butch SR# 7732696909 I verified no issue but a precaution I inspected all inner workings of the ram. It appears more mass maybe needed but the ram is descending to the proper depth.
We serviced a
KITCHEN AID COMPACTOR
Model KUCC151EBL0
Near San Antonio, TX 78232
Jim G.
Job Details: 01/11/2022
Butch SR# 7732696909 I verified no issue but a precaution I inspected all inner workings of the ram. It appears more mass maybe needed but the ram is descending to the proper depth.
We serviced a
SAMSUNG WALLOVEN
Model NV51K6650DS/AA
Near Garden Ridge, TX 78266
Zachary
Job Details: 01/11/2022
Checked oven, issue is door not closing correctly and light is out. Fixed doors, screws were loose. Ordering module to resolve light issue.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/11/2022
Our customer had a problem at Thanksgiving in which the unit would heat but then stop and display an error code. I entered diagnostics and retrieved error code F1 E0. I replaced the main control. Unit is now fully functional.
We serviced a
SAMSUNG WALLOVEN
Model NV51K6650DS/AA
Near Garden Ridge, TX 78266
Zachary
Job Details: 01/11/2022
Checked oven, issue is door not closing correctly and light is out. Fixed doors, screws were loose. Ordering module to resolve light issue.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/11/2022
Our customer had a problem at Thanksgiving in which the unit would heat but then stop and display an error code. I entered diagnostics and retrieved error code F1 E0. I replaced the main control. Unit is now fully functional.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/11/2022
I uninstalled the dishwasher and installed the missing shield. The unit is now functioning as designed.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/11/2022
Previous tech found faulty user interface per techline due to light indicator changing from red during convection bake. Replaced ui to resolve the issue. Unit testing good now. No further issues at this point. Unit was diagnosed prior to warranty expiration.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/11/2022
Previous tech found faulty user interface per techline due to light indicator changing from red during convection bake. Replaced ui to resolve the issue. Unit testing good now. No further issues at this point. Unit was diagnosed prior to warranty expiration.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78232
Douglas H.
Job Details: 01/11/2022
Customer stated unit made very little ice after repair. Ran diagnostics testing to check unit. Found issue to be bad compressor. Ordering compressor to resolve the issue. Parts under limited part warranty.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78218
Chris S.
Job Details: 01/11/2022
Customer stated screen will not turn on at all found it should be faulty UI board. Replaced UI board tested unit everything working properly.
We serviced a
KENMORE DRYER
Model 110.850884
Near Boerne, TX 78015
Douglas H.
Job Details: 01/10/2022
Customer stated there is some kind of buildup on the rear bulk head, looks like jeans. Confirmed there was build up. Found to be some kind of rubber substance that appears to have been baked on. Couldnt remove it by trying to wipe it away. This is likely something that was entangled in the clothing that caused this. Unit is functioning as designed.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HB01
Near San Antonio, TX 78230
Jim G.
Job Details: 01/10/2022
I had verified no issue but the issue was as a result of the recirculating pump running dry. After running a test cycle verified no further issues at this time. I made customer aware that there was no issue and that if the issue should persist thereafter to please reach back out to us.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model UMV1160CB08
Near Converse, TX 78109
Chris S.
Job Details: 01/10/2022
Were still in microwave was not heating it was making a really loud buzzing noise and smoking. Found issue to be magnetron control board and filter board.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/10/2022
Our customer had a problem where the light became broke and half stuck in the housing and the housing and light had to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78266
Zachary
Job Details: 01/10/2022
Checked water filter housing. Issue is its missing the hook that pushes and pulls water filter in and out. Took off cover to see if missing piece was under fridge to try and fix it. Checked and looks like pre screened part# was correct but a drive motor was checked in. Going ahead and ordering it again and scheduled as follows.
We serviced a
SAMSUNG DRYER
Model DV45K7600EW/A3
Near San Antonio, TX 78255
Drew
Job Details: 01/10/2022
Customer declined to have the unit inspected and worked on. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78225
Jesus C.
Job Details: 01/10/2022
Lights flashing from left to right continuously. No stored error codes. Called tech line. Spoke with Joel 1/10/22. Suggest replacing control and temp selector switch.
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near San Antonio, TX 78209
Jim G.
Job Details: 01/10/2022
I verified a faulty drain pump and motor and sump assembly. I will also replace the control and drain pump.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near San Antonio, TX 78227
Richard G.
Job Details: 01/10/2022
Customer complaint is that the door will not stay latched. Replaced catch, did not resolve issue. Ordering strike, and also another catch.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near San Antonio, TX 78204
Jim G.
Job Details: 01/10/2022
Replaced igniter. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/10/2022
I uninstalled the dishwasher from the cabinet, replaced the heat element with the new re-engineered part. I reinstalled the unit. It is now fully functional.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78237
Richard G.
Job Details: 01/10/2022
Customer complaint is that the unit is not heating. Verified issue. Ordering heating components.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SKZ0
Near San Antonio, TX 78232
Zachary
Job Details: 01/10/2022
Replaced drain pump and put unit through diagnostic test cycle. No other issues or error codes found. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near San Antonio, TX 78218
Garry
Job Details: 01/10/2022
Customer complaint that icemaker not producing ice. Upon inspection of the machine, discovered that jumper wire switch assembly connector for ice maker was not connected. Connected this switch and witnessed the icemaker rotate to the home position, check for ice, and fill the tray with water. Unit is testing good, no further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78251
Garry
Job Details: 01/10/2022
Previous visit found faulty control in deli drawer. Replaced control, power-cycled unit, and returned unit to operation. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/10/2022
Tested unit. Bottom oven not heating. Good element. No power from control. Will need new control.
We serviced a
MAYTAG WASHER
Model WTW8127LC0
Near Boerne, TX 78006
Douglas H.
Job Details: 01/10/2022
Renter stated unit shows water too hot. Checked errors found f0e4 spin limited by water temp. Checked that water lines set up properly. Verified proper water flow through correct valve (hot when hot activated and cold when cold activated). Ran calibration cycle and test cycle to verify unit functioning properly. Unit is functioning as designed now. No further issues at this point. If issue persists please order W11220230 inlet valve
We serviced a
KENMORE WASHER
Model n/a
Near San Antonio, TX 78249
Jim G.
Job Details: 01/10/2022
I was able to verify a faulty drain pump also ordering a pressure sensor as a precaution.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/10/2022
I uninstalled the unit and replaced the heat element. I ran diagnostics and found no errors.I went over care and use with our customer. Unit fully functional.
We serviced a
KITCHEN AID WALLOVEN
Model KEBS109109BSS01
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/10/2022
Our customer has a no display and no bake problem. I removed the in cabinet oven partially from the cabinet and tested the thermal fuse. It is open line and will need to be replaced. I replaced the thermal fuse and tested. We now had a display but no heat. I entered diagnostics and received no errors. I disassembled the power cord and the microwave because the unit was trapped in. Once I had it uninstalled I removed the back panel and tested the high limit thermostat and the bake and broil elements. The high limit was open and will need to be replaced. I replaced, reassembled the oven, reassembled the power cord and tested. Unit is now fully functional. I reinstalled the microwave and the oven back into the cabinet. This unit is fully functional now.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPSP0
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/10/2022
I found that the front left led was out of specifications. I replaced with a new one. The unit is now lighting as designed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78247
Chris S.
Job Details: 01/10/2022
Customer stated that someone already came to look at dryer
We serviced a
MAYTAG DRYER
Model MGD5800TW0
Near San Antonio, TX 78231
Jim G.
Job Details: 01/10/2022
Verified a clogged vent. Cleared vent and replaced nonfunctional switch.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/10/2022
Driveway side door. Our customer Sr is having problems with a few sounds. The first one was normal, the second one sounded like the drain pump and the last one sounded like a gear case problem. I isolated each load in component activation and was unable to replicate the abnormal sound on the gear case in either low, medium or high spin. As well the agitation sounds were normal. I ran service cycle and all loads functioned as designed. Technical Service Pointer #: W11520474 Rev A Action Required: Mandatory. Release Date: February, 2021 Top Load Washers Noise During Spin Customers may experience noisy operation during the intermediate spin cycle. This noise sounds similar to a metal on metal grinding or a clicking sound and will emanate from the controls area, not the gearcase/transmission. This noise is easily confused with gearcase/transmission sounds but may actually be coming from a triac on the ACU. Run the unit in service diagnostic mode, high spin speed. If the noise is not present in this diagnostic mode the issue is most likely a triac on the ACU. In this case, replace the ACU control with a new ACU that has been flashed with new software which has eliminated the noise.. new ACU ordered.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78216
Jim G.
Job Details: 01/10/2022
I verified a leak that set off float switch alert. Corrected Leak and checked thoroughly. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78247
Chris S.
Job Details: 01/10/2022
Customer stated somebody else came to look at washer fixed issue.
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near San Antonio, TX 78247
Chris S.
Job Details: 01/10/2022
Upon arrival customer stated they do not need service washer started working properly.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78217
Zachary
Job Details: 01/10/2022
Checked washer, found error codes F5E2 LID LOCK FAULT, F5E3 LID UNLOCK FAULT. Checked under washer found bad gearcase going out. Ordering lid lock and customer does not want to proceed with gearcase. Customer wants to save money on install and just pay for part.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pipe Creek, TX 78063
Sebastian
Job Details: 01/10/2022
Found that the water valve is malfunctioning unit is now working as it should but it is making heavy squeaking and screeching noises spinning the drum on its own does not produce any grinding and theres no evidence that the gear case is bad ordering cam assembly along with the belt agitator plate and rescheduling motor as a contingency to resolve the squeaking issue
We serviced a
JENN-AIR RANGE
Model W132W
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/10/2022
Our customer has a damaged bake element and main wiring harness. Our office had already ordered the needed parts. Unit will need to be removed from cabinet for repair. Circuit Breaker in back yard.
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB
Near Bandera, TX 78003
Sebastian
Job Details: 01/10/2022
Replace door and heat treated the gasket unit is making a good seal. Attach the picture of the Boeing in the door with the gap to the cabinet door was replaced for functional reason
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78249
Richard G.
Job Details: 01/10/2022
Customer complaint is that the freezer was over freezing and had frost building up. Replaced main control and thermistor. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID REFRIGERATOR
Model KDDC27TTS00
Near San Antonio, TX 78232
Chris S.
Job Details: 01/10/2022
Customer stated that refrigerator wasnt working. Found it should be evaporator fan not turning on. Went to order part by part is discontinued and no longer made customers calling in to make service call payment lead manager Amanda know.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FV2
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/10/2022
Actual name of customer is Greg Carr. Our customer has a problem with the left rear back splash on the home having a brown color stain developing. It is about 2 inches up and 5 inches in from the right. The unit is set right up against the back splash. I called Bruce, Senior Technician at Whirlpool twice. Bruce suggested cleaning the oven more often and move the range out 1/2 inch from the back splash. SR# 7732683807. I moved the unit back from the backsplash and informed our customer that the vent is at the same location as the mark. Our customer is not pleased with the design. I called Whirlpool Safety Team and spoke with Kelly to document SR# 773268897
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Medina, TX 78055
Sebastian
Job Details: 01/10/2022
Freezer door has a small dent in it ordering freezer door and badge.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/10/2022
Tested unit. Heated to 300. Unit heating to 350. Temp sensor is good. Will need to replace control.
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Castroville, TX 78009
Jesus C.
Job Details: 01/10/2022
Tested unit. Found actuator disconnected from cam assembly. Replaced actuator. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Castroville, TX 78009
Jesus C.
Job Details: 01/10/2022
Tested unit. Found unit continuing cycles. Called tech line. Found pressure hose blocked. Cleared hose. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Cibolo, TX 78108
Zachary
Job Details: 01/10/2022
Noticed a small ice block on evaporator. Gained access and removed evaporator. Found restriction.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500EBS02
Near Boerne, TX 78006
Douglas H.
Job Details: 01/10/2022
Customer stated unit takes over an hour to preheat and previous tech told him upper broiler not coming on. Found f1e1 relay board error, along with f6e9 communication errors. Confirmed that the broil element not turning and during attempt to broil unit gave f1e1 error. Ordering both electronic controls and ui console to resolve the issue.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Bandera, TX 78003
Sebastian
Job Details: 01/10/2022
Burners are working in unit will bring water to a boil problem is occurring in the thermostat cycling customer is having a problem that everybody with this unit seems to be happening right now where the thermostats are cutting off too soon to confirm with tech line several times that these units are working as they should but are not producing enough heat based on my experience ordering elements and infinite switch is to try to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF57R18DM00
Near Pipe Creek, TX 78063
Sebastian
Job Details: 01/10/2022
Customer has had unit on for at least two days evaporator showing absolutely no frost pattern whatsoever unit I believe is completely dry pulling .4 A at the compressor order a compressor and the dryer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lakehills, TX 78063
Sebastian
Job Details: 01/10/2022
Spoke to customer over phone before going in property they were not sure if their unit was going to be under warranty or not it appears that the unit is out of warranty and most likely needs a whole new freezer door as they say wiring is cut customer to call whirlpool to try to get authorization
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Pipe Creek, TX 78063
Sebastian
Job Details: 01/10/2022
Found that there is a dent in the top of the back right hand side of the tub which is leaking out did not catch this on the first trip,.
We serviced a
KENMORE WASHER
Model 110.450884
Near Boerne, TX 78015
Douglas H.
Job Details: 01/10/2022
Customer stated unit giving off soap smell even after additional rinses. And sometimes unit not draining properly. Customer stated attempted a cleaning cycle on unit and still getting the smell. Ran unit fill and agitation 2 different times and still getting suds. This is just from years of soap scum build up. Ran a fill and agitation a 3rd time to find significantly lower suds. Advised customer to run cleaning vinegar through unit to allow to better clean the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Saint Hedwig, TX 78152
Daniel
Job Details: 01/10/2022
Customer reported dishwasher not drying dishes. After inspection dishwasher functions as designed but seems like heating element is not kicking on to dry the dishes. Ordering heating element & control just in case. Will return when parts are available to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Converse, TX 78152
Daniel
Job Details: 01/10/2022
Customer reported food freezing in the refrigerator section. After inspection found various foods that were frozen. Tried calling techline but system says they would be down for a couple of hours. From previous experience found that faulty damper could cause food to freeze. Ordering damper control and rescheduling control and thermistor kit. Will return when parts are available to repair.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NRTS0
Near Adkins, TX 78101
Daniel
Job Details: 01/10/2022
Returned to replace parts in ice maker. Noticed there were 2 hoses that were super moldy that I had not ordered. Customer requested all hoses be replaced before installing new parts. Will reschedule appointment & return with all parts to repair.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78222
Daniel
Job Details: 01/10/2022
Customer reported dryer not heating. After inspection tested all fuses and all fuses had continuity. Checked wall outlet and outlet was not giving the proper 240 voltage. Went outside and popped the breaker. Checked outlet again and it was now giving the proper 240 v. Tested unit and unit was now giving heat as needed. Unit now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Boerne, TX 78015
Douglas H.
Job Details: 01/10/2022
Customer stated that unit leaks out the freeze door area. Found cause to be clogged drain tube. Replaced drain tube and steamed out internal drain tube. Cleared all ice thats causing the issue. Unit functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near San Antonio, TX 78224
Daniel
Job Details: 01/10/2022
Customer reported front right heating element broken and that burners are not staying in correct temperature when put on low. Upon arrival found front right heating element broken. Tested burners but all burners stayed consistent on the temperature assigned to them. Ordering front right burner as well as control just in case. Will return when parts are available to repair
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near Shavano Park, TX 78231
Douglas H.
Job Details: 01/10/2022
Last trip confirmed unit needed new console. Upon opening the box found new part to be damaged. Installed the damaged part anyway so that customer could use the unit. Ordering new console fascia to fully resolve the issue.
We serviced a
FRGIDAIRE DISHWASHER
Model FFBD2411NS0A
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/10/2022
Customer stated unit not working. Found unit stuck in emergency drain mode due to debris in drain pump by impellers. Removed debris to resolve the issue. While servicing unit found clip that holds harness to be weak causing harness to fall out. Used wire tie to resolve this issue. ; used 1 WP8567668 (Tie-wire) from stock
We serviced a
JENNAIR OVEN ELECTRIC (S
Model JJW8330DDB
Near San Antonio, TX 78259
Douglas H.
Job Details: 01/10/2022
Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Garry
Job Details: 01/10/2022
Previous tech found issue with door not sealing to cabinet. Replaced door, leveled refrigerator, and reformed gasket to resolve issue. Door sealed around perimeter & unit is testing good. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78218
Chris S.
Job Details: 01/10/2022
Stated that washer was not filling up all the way. Found issue to be faulty water valve replaced water valve tested and everything working properly
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Cibolo, TX 78108
Zachary
Job Details: 01/10/2022
Checked dishwasher, issue was spray arm got melted by heater. Replaced spray arm and tested. No other issues or error codes found. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Cibolo, TX 78108
Zachary
Job Details: 01/10/2022
Checked washer, issue is odor and occasionally leaking water. This model has issues with bleach/oxi dispenser. The exit on the dispenser is not large enough causing it to overflow and in turn over time cause washer lid to rust out and run water on to the floor. Recommended not using that dispenser anymore to resolve that issue. Talked over soap usage. Recommended running 2 to 3 affresh cycles and from then on every 2 to 3 months to resolve odor issues.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/10/2022
Unit will not start cycle. Frame of unit dented near bottom door switch. Will call tech line. ; schdld next appmnt for 1/11 TUE !
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Cibolo, TX 78108
Zachary
Job Details: 01/10/2022
Checked washer, found F5E3- door switch fault. Issue is water leaking from unit. Customer diagnosed coming from bottom of bellow. Replaced bellow and have issue with door staying closed. Able to hold door closed until lock engages to put unit in diagnostic cycle. Passed with no issues. Let customer know about door not staying closed and ran a hot cycle with clothes leaving hoping that since its cold bellow just needs time to reconform into proper position. Customer will call back in a week or 2 if bellow is still causing door closing issues. If so reorder bellow, it is a defective part.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Sebastian
Job Details: 01/10/2022
Replace the control and consul and added the noise suppressor to the main control on the power input
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78216
Jim G.
Job Details: 01/10/2022
Replaced boards. Issue r3olved.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78261
Jim G.
Job Details: 01/10/2022
Reactteched a grill plate. Issue is resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78209
Garry
Job Details: 01/10/2022
Customer complaint includes a bent freezer door handle and a dented freezer door. Additionally customer complaining that mullion heater is scraping against the right side kitchen refrigerator cabinet door. Attempted to alleviate this issue by checking the level on the cabinet (the unit is level) and by checking the alignment of the doors. Removed and reinstalled the mullion heater to ensure it is properly seated. When I manually fold the mullion heater back this problem goes away. Ordering mullion and screw to resolve issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/10/2022
Our customers dishwasher was not working, not lighting up. I found that the electrical cord was not connected correctly, the water was not turned on and that the drain plug was not punched out on the garbage disposal. I corrected this as well. I looped up the drain hose and zip tied WEE510S0FV2. I tested unit. It is now fully operational.; used 1 WEE510S0FV2 (Zip Tie) from stock
We serviced a
JENNAIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78216
Drew
Job Details: 01/10/2022
Spoke with customer about the issues they are having, they decided they were gonna get a new unit instead of continuing to put more parts into the unit and dealing with the same issues
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78224
Daniel
Job Details: 01/10/2022
Upon arrival customer asked what was the reason for our return because the unit is functioning as designed without any problems. Customer stated that they never called for a return visit. Unit has been functioning as designed without Any irregular noises.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/10/2022
Complaint is unit will beep and flash F2E1 error code at random times. Tested unit. Found bad UI. Will need to replace UI. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kingsville, TX 78363
Adam
Job Details: 01/10/2022
Customer complaint no water. Inspection of unit shows error code for long Phil know Phil. Manually testing Val shows cold water no longer functioning. Replaced valve tested unit issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Kingsville, TX 78363
Adam
Job Details: 01/10/2022
Installed auger motor and icemaker tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Rockport, TX 78382
John L.
Job Details: 01/10/2022
Inspected unit, found icemaker tray has fracture which is allowing water to leak out into bin cuasing large ice build up. Replaced icemaker, issue resolved.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Aransas Pass, TX 78336
John L.
Job Details: 01/10/2022
Installed new gasket, issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ
Near Aransas Pass, TX 78336
John L.
Job Details: 01/10/2022
Inspected unit, fill tube to icemaker is freezing over this is preventing unit from making ice. Issues with door not insulated correctly, will need to replace to resolve this issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Port Aransas, TX 78373
John L.
Job Details: 01/10/2022
Inspected unit, found huge gap top freezer door. Replace gasket, issue still remains. I need to replace hinge and other components to resolve issue on this unit.
We serviced a
JENN-AIR OVEN
Model JDS9860AAB
Near Port Aransas, TX 78373
John L.
Job Details: 01/10/2022
Installed new panel, touch panel has regained function and issue has been resolved. -31 credit from labor 145.92 to 114.92
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Corpus Christi, TX 78418
John L.
Job Details: 01/10/2022
Inspected unit, you are a panel has some damage this damage could be whats causing issues with unit. Replaced panel, but UI still showing issues. Will need to replace UI and control panel to resolve issue. Also found black terminal cover missing this is leaving wire is exposed call order to replace.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Seadrift, TX 77983
Michael
Job Details: 01/10/2022
The appliance was making a squeaking noise, removed the front panel and drum, the idler pulley was sticking. Installed dryer kit from TS. Put the appliances back together, the appliance is heating and working normal.; used 1 4392067 (Drive assembly) from stock
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Corpus Christi, TX 78411
John L.
Job Details: 01/10/2022
Inspected unit, found element does not fully heat. Did not find any breaks on element. Possible issue with element, also issue with thermostats. Will need to replace components to resolve issues.
We serviced a
KITCHEN AID ICEMAKER
Model KUIX535HPS00
Near Port Lavaca, TX 77979
Michael
Job Details: 01/10/2022
The wires were busted on the left side of the grid cutter. Installed new grid cutter, turned the appliance on, it went through its cycles and working normal
We serviced a
WHIRLPOOL OVEN
Model KEMC308KSS04
Near Port Lavaca, TX 77979
Michael
Job Details: 01/10/2022
The appliance keeps giving DOOR on the display when I try to go into diagnostics or try to start it. Called and spoke with Scott at whirlpool tech line SR7732685547, and told him the issue. He said that it is a fuse issue, probably the one where the magnetrons is located. Pulled the appliance out and tested the 20 amp fuse on top, its good, removed the side panels to access the other fuse, fuse is bad, replaced it with one from TS per customer. The appliance is heating and working normal.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78405
John L.
Job Details: 01/10/2022
Inspected unit, found issue to be with actuator. Will need to replace actuator to resolve issue. Try to schedule for Monday if possible, as its customers only day off.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Kingsville, TX 78363
Adam
Job Details: 01/10/2022
Customer complaint of unit not washing. Inspection of unit shows error code for long Phil no Phil. Further inspection shows cold water valve only at half pressure. Adjusted hoses tested unit issue resolved
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Kingsville, TX 78363
Adam
Job Details: 01/10/2022
Customer states after last visit you know is working like normal within a couple days you should same symptoms as before. Will need to replace control to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Kingsville, TX 78363
Adam
Job Details: 01/10/2022
Customer complaint of icemaker no longer producing ice. Inspection of unit shows ice tray has crack allowing water to dribble out of tray. Replace icemaker tested unit issue resolved
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HBL00
Near San Antonio, TX 78209
Garry
Job Details: 01/07/2022
Customer complaint that unit producing ice but not cutting ice. Tested voltage to cutting grid and received 11 VAC - this is sufficient voltage. Ordering cutting grid to resolve issue. Throughout diagnostics testing I also observed a leak coming from the filter housing. Ordering filter housing to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Garden Ridge, TX 78266
Chris S.
Job Details: 01/07/2022
Customer was stating that door was on leveled and handle kept popping off fix door leveling. Found issue to be for doorhandle cracked on the backside need new door handle.