Near San Antonio, TX 78222
Steven G.
Job Details: 05/15/2020
RANGE WHIRLPOOL WFE505W0HB2 "Checked range customer problem was burners were off but burner on and top is hot were on in display and front burners were warm, could not duplicate problems, replaced all burner switches checked operation everything is working normal at this time"
Near San Antonio, TX 78232
Jim G.
Job Details: 05/15/2020
ICEMAKER (STANDA WHIRLPOOL 0 Tightened filter. Issue resolved. Collected serv fee.
Near Boerne, TX 78015
Tommy B.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Swapped out control to resolve issues of unit not making ice. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78216
Colton B.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL GC5THEXNB00 "Issue was that refrigerator door would not close. Found jar had fallen behind shelf, making the shelf stick out too far. Removed blockage, collected service call."
Near Kerrville, TX 78028
Tommy B.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Customer stated that the unit is leaking water in the freezer side. Found issue to be ice blocking the drip tray. Ordering an evaporator fan motor and wiring harness to resolve issue.; ordrng 1 W11405276 (EVAP FAN MOTOR)
Near Corpus Christi, TX 78411
John L.
Job Details: 05/15/2020
WASHER WHIRLPOOL WTW8040DW4 "Installed component, tested after installation. Issue has been resolved."
Near Falfurrias, TX 78355
Adam
Job Details: 05/15/2020
WASHER WHIRLPOOL WFW94HEAW0 Customer complaint of unit leaking water. Unit is out of warranty and customer was charged a total of for diagnostics including tax. Inspection of unit shows no error codes. Testing of unit shows all functions work as designed. Physical inspection of unit shows small rip/tear in Bello. But in the process of removing front panel nesting materials for rodents And rodent droppings very apparent. Will not work on this unit. Customer states they will most likely get new machine
Near San Antonio, TX 78260
Jim G.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Installed hinge but the door arrive scratched and therefore is defective. Ordering new door. Also discovered the hinge was missing a bolt. The bolt was broken off into the unit. ; ordrng 1 W10746794 (dor-fmd) and 1 WP489497 (UPPER HINGE BOLT)
Near Corpus Christi, TX 78418
John L.
Job Details: 05/15/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Installed all components, charged unit. Unit holding pressure and his cooling. Advise customer to keep an eye on unit four there may be a leak as noticed when changing out compressor unit was dry on Freon. Explain to customer even there is a notice of a rise in temperature on unit to call us back out to investigate, if customer does Colbeck order evaporator to have hands-on if needed. Evaporator W10574283"
Near Alice, TX 78332
Adam
Job Details: 05/15/2020
RANGE WHIRLPOOL WFE320M0ES2 Inspection of unit shows no error codes and customer states all burners working correctly has not had an issue with unit. Unit is getting correct voltage. Testing all four elements and oven shows good working condition. Issue resolved
Near Cuero, TX 77954
John L.
Job Details: 05/15/2020
REFRIGERATOR AMANA ART318FFDW06 "Installed component, charged unit to pressure. Holding and cooling. When installing parts, system was dry, may have a leak within system. Explained possible issue, if unit start having issues evap may need to be replaced as leak may be in evap. If call back have part on hand. W11103612"
Near Corpus Christi, TX 78410
John L.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Issue was with LED in freezer compartment. Change the freezer compartment LED and issue has been resolved.
Near Victoria, TX 77901
Michael
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM "Installed parts ordered, the ice maker and bracket are working normal"
Near Mico, TX 78056
Justin
Job Details: 05/15/2020
COOKTOP ELECTRIC WHIRLPOOL JED8430ADB "Changed over front right switch, changed out front left element and switch, plugged unit back into outlet and it shorted out. Didn’t trip wall breaker but not getting 240 out of wall. Wall outlet is damaged and not hooked up correctly. Customer wants us to send out an electrician, I told him we don’t do that. Customer does not want to pay for electrician, I told him I would work with him on the labor to help out he does not want to do that. ; saved tckt"
Near Victoria, TX 77905
Michael
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Installed parts ordered, tested the ice maker and dispenser, both are working normal."
Near Victoria, TX 77904
Michael
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KRMF606ESS00 "Installed parts ordered, not necessary to install the harness. The appliance is working normal"
Near Runge, TX 78151
Michael
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "The maker wasn’t ejecting the ice properly causing it to clump up the ice. I had 2 ice makers sent to me for job 19720. Installed new ice maker, part number W10886939, jumped the ice maker, it’s rotating properly and calling for water, appliance is working normal."
Near San Antonio, TX 78258
Colton B.
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 "Issue is ice on freezer ceiling and not cooling well. Service pointer for overflowing evaporator pan has a kit, ordering that. Flashing light on inverter indicates a bad compressor. Ordering new one to resolve that issue as well. ; ordrng 1 W10197978 (EVAPORATOR KIT) and 1 W10841139 (COMPRESSOR )"
Near Cibolo, TX 78108
S. L.
Job Details: 05/15/2020
WASHER WHIRLPOOL WFW92HEFW0 Ran unit tested components checked shocks checked drain found in high spin slight noise from bearings on high spin. Advised customer that at this point washer running as designed bearings could be issue in future quoted. Collected today service fee good for 90 days. ; rqstng P&A on 1 W10901175 (tub-outer)
Near Corpus Christi, TX 78418
Adam
Job Details: 05/15/2020
DRYER MAYTAG MEDB835DW4 Customer complaint of dryer going from 55 minutes to 1 and only running for a few then stopping and having clothes still be wet. Inspection of unit shows error code for stuck button also unit is getting good airflow as well as correct voltage. Testing of moisture strip shows good functionality. Call tech line to troubleshoot issue. Sr# 7727832039. After conversation with tech line I repeated information given to me from text stating dry like things with like things make sure dryer has enough materials in it to tumble and hit dryer strips correctly. Issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 05/15/2020
WASHER MAYTAG MVWX655DW Unable to locate units. Also spoke with backend manager name Jessica/Jennifer unsure on name. She looked also cannot find units.Also station for testing appliances is stacked with other products unable to get two plugs for testing.
Near Victoria, TX 77904
Michael
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "The the freezer evaporator is freezing up, will need to replace fan assembly. Ordered part and quoted customer ., customer paid in full.; ordrng 1 W11109595 (motor-evap)"
Near Salem, VA 24153
Chris S.
Job Details: 05/15/2020
M/W OTR WHIRLPOOL WMH31017FS0 I installed the control and UI. All operations check ok.
Near Roanoke, VA 24018
Chris S.
Job Details: 05/15/2020
BELLA JENN-AIR JFFCC72EFP02 I installed the icebox fan and checked operation. All operations check ok
Near Falfurrias, TX 78355
Adam
Job Details: 05/15/2020
RANGE WHIRLPOOL WFE320M0ES2 Inspection of unit shows no display on stove. At time of testing unit was getting good voltage. Switched breaker came back tested unit still good voltage but display was flashing unable to pull diagnostic from unit. Replace main harness and control to resolve issue; ordrng 1 W10887898 (cntrl-elec) and 1 W11219895 (harns-wire)
Near Roanoke, VA 24018
Chris S.
Job Details: 05/15/2020
WASHER WHIRLPOOL WTW5000DW3 There was an F8E1 error code. The cold water valve screen was clogged. I cleared the sediment from the screen and checked operation. All operations check ok. I advised the customer to. Have a sediment filter installed.
Near Cave Spring, VA 24018
Chris S.
Job Details: 05/15/2020
COMPACTOR KITCHENAID KTTS505ESS0 The sheet metal on the bottom was rubbing on the gears and chain. I adjust the sheet metal cover and checked operation. All operations check ok.
Near Alice, TX 78332
Adam
Job Details: 05/15/2020
WASHER MAYTAG MVWB765FW0 Inspection of unit shows error code for miscommunication between control and interface. Replace both control and interface solve issue. Job will require authorization; rqstng P&A on 1 W10727777 (pump-water) and 1 W10894651 (console) and 1 W10894763 (cntrl-elec)
Near Corpus Christi, TX 78410
John L.
Job Details: 05/15/2020
DRYER AMANA NED4655EW1 "Inspected unit, found issue with fuse and thermostats on unit. Will need to replace to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg)"
Near Roanoke, VA 24017
Uriah B.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Adjusted feet and adjusted right door down slightly. All checks ok.
Near Vinton, VA 24179
Uriah B.
Job Details: 05/15/2020
WASHER WHIRLPOOL WTW4816FW2 "Replaced basket and drive and scanner nut. If callback, order gearcase. ; used 1 Wp21366 (Nut), and 1 Wp389140 (Block) from stock"
Near Vinton, VA 24179
Uriah B.
Job Details: 05/15/2020
M/W OTR WHIRLPOOL WMH32519HZ4 Found light not turning off. Replaced control board. ; pckd up 1 W11342846 (Control board)
Near Daleville, VA 24083
Chris S.
Job Details: 05/15/2020
FREEZER WHIRLPOOL WZC3115DW01 The freezer temperature was at 25 degrees. The compressor was running when I got there. I installed a new compressor and drier. I charged the unit with 134A and checked operation. All operations check ok. ; pckd up 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Radford, VA 24141
Chris S.
Job Details: 05/15/2020
WASHER WHIRLPOOL n/a I installed the drain pump and checked operation. All operations check ok.
Near Radford, VA 24141
Chris S.
Job Details: 05/15/2020
REF GE ZISP420DXASS I installed the compressor that was sent to the customer from GE. And a UI drier. All operations check ok
Near Corpus Christi, TX 78414
Adam
Job Details: 05/15/2020
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows no error codes. But manual testing of cold water valve shows no function. Replaced water valve to resolve issue; ordrng 1 W10701459 (valve)
Near Kingsville, TX 78363
Adam
Job Details: 05/15/2020
WASHER WHIRLPOOL WTW5000DW0 Inspection of unit shows error code for mismatch control and interface. Service pointer on this unit details specific complaint of this customer suggested response is replace control. Job will require authorization; rqstng P&A on 1 W10581874 (pump-water) and 1 W10634026 (cntrl-elec)
Near Wytheville, VA 24382
Uriah B.
Job Details: 05/15/2020
RANGE WHIRLPOOL WFC150M0EW3 "Found no power to element in bake. Checked voltage and continuity. Element is good, nothing to element from control. Needs control. ; ordrng 1 W11122557 (Control.)"
Near Cave Spring, VA 24018
Chris S.
Job Details: 05/15/2020
WASHER MAYTAG MVWB765FW3 The gearcase shaft has excessive movement up and down. We will replace the gearcase. The hot water supply was closed causing a low flow issue. I opened the water supply and checked operation. ; ordrng 1 W10734521 (slider) and 1 W11393685 (GEARCASE )
Near Roanoke, VA 24017
Uriah B.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Door switch is busted. Needs new switch. ; ordrng 1 W11396033 (Switch)
Near San Antonio, TX 78223
Jesus C.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Complaint is freezer door not closing. Tested unit. Screw on left door rail was loose and blocking door from closing completely. Secured screws. Door now closing. No further issues. Tested to complete.
Near Schertz, TX 78154
Steven G.
Job Details: 05/08/2020
WASHER MAYTAG MVWB865GC1 "Checked washer ran diagnostics found no fault codes, ran test cycles everything checked properly, found suds advised customer to cut back on soap, washer is working normal"
Near San Antonio, TX 78239
Steven G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL GX5SHDXVQ02 "Checked refrigerator when I arrived refrigerator was working, customer said it was not cooling for 6 hours, because of age of unit I replaced overload and capacitor, compressor came on right away, customer to watch and call if any problems ; used 1 WPW10194431 (OVERLOAD ), and 1 WPW10662129 (CAPACITOR ) from stock"
Near San Antonio, TX 78239
Steven G.
Job Details: 05/08/2020
WASHER MAYTAG MVWC565FW0 "Checked washer after replacing gearcase found hub was cracked, replaced hub checked operation unit is working normal now ; pckd up 1 W10528947 (hub)"
Near San Antonio, TX 78247
Steven G.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED4850HW0 "Checked dryer found start button not starting dryer, found customer was pushing to hard causing knob to be pushed to far on shaft, not allowing start switch to engage, pulled knob off and reattached, switch is working properly now"
Near San Antonio, TX 78232
Steven G.
Job Details: 05/08/2020
WASHER MAYTAG MVWB765FW3 "Checked washer found bad water valve hardly any cold water coming in, replaced water valve checked operation unit working normal now"
Near Schertz, TX 78154
S. L.
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Removed front panel replaced UI and control tested all operations normal advised customer on loading washing and heating functions no email provided.
Near Comfort, TX 78013
Tommy B.
Job Details: 05/08/2020
WASHER MAYTAG MHW5630HC0 Unit needed a hot water and cold water valve. Installed new hot water valve to resolve issue today. Unit tested good now with no further issues at this time.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 05/08/2020
RANGE WHIRLPOOL WFE540H0ES2 Customer stated that she is dissatisfied with the product. There are no functional issues with the unit at this time. Reviewed use and care with customer.
Near Kerrville, TX 78028
Tommy B.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED4815EW Connected the power cord and tested unit. There is no functional issues at this time. Ready for resale.
Near San Antonio, TX 78257
Christian G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL n/a "Issue stated: unit not responding to controls, not cooling, no lights. Replaced control. Unit turned on, compressor started cooling, lights on and control buttons all operation seal. Unit tests good."
Near San Antonio, TX 78245
Justin
Job Details: 05/08/2020
ICEMAKER (STANDA UNKNOWN U-ADA15IMS-00B "Replaced damaged ice maker, did fill test. Tested to complete."
Near Stockdale, TX 78160
S. L.
Job Details: 05/08/2020
WASHER MAYTAG MVWX655DW1 Arrived and customer stated that unit under warranty advised customer to get with extended warranty company so it can be dispatch to us as under extended warranty with authorization.
Near San Antonio, TX 78253
Justin
Job Details: 05/08/2020
DRYER MAYTAG MED3500FW0 "Spoke with customer, she said unit has been working since I was last appointment. Wants to hold off on repair. Will call an update around the end of this month."
Near Poth, TX 78147
S. L.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Found drain tube had broke on bottom causing vibration on condensation pan. Replaced with truck stock secured bracket tested all operations normal.; used 1 W10619951 (TUBE DRAIN) from stock
Near San Antonio, TX 78255
Christian G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Issue stated by customer: ice forming behind shelve not allowing unit to cool. Previousky found vents blocked under fridge, cleared. Also found bad wiring harness(defrost/thermistor/fan) replaced. Please review pics. There is some damage from customers attempt to replace diffuser. Unit tests good at this time."
Near Boerne, TX 78006
Douglas H.
Job Details: 05/08/2020
VENT HOOD WHIRLPOOL UXT5230BDS Customer stated unit not pulling as much air as before. Tested unit with paper test and showed customer the paper test. Unit held paper to screen all the way through being on and until unit stopped spinning. Advised issue likely with damper in duct work. Collected Sc. No further issues at this point.
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced control board and Icemaker. Unit filled and harvested during test. Fully operational.
Near Floresville, TX 78114
S. L.
Job Details: 05/08/2020
ICEMAKER (STANDA KITCHENAID KUIC18NNXS2 Removed heater grid replaced evaporator thermistor reassembled tested unit all operations normal unit needs cleaning done for optimal performance customer is going to clean herself.
Near San Antonio, TX 78254
Justin
Job Details: 05/08/2020
RANGE WHIRLPOOL WFE550S0HV1 "Replaced infinite switch, which fixed issue. Unit working as designed."
Near Schertz, TX 78154
Steven G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Checked refrigerator found water leaking at filter housing and water valve, filter housing has been replaced already.; ordrng 1 W10341329 (valve) and 1 W10678711 (tube-water)"
Near Cibolo, TX 78108
Steven G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Checked refrigerator found unit clicking on and off bad control and UI ordered; ordrng 1 W11114478 (UI) and 1 W11161172 (CONTROL )
Near San Antonio, TX 78251
Richard G.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW8500DC5 "Customer complaint is that the unit will not let out the hot water. Found error codes F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F0E3 overload, and F7E0 loss of power. Cleared error codes. Replaced inlet valves. Ran unit through automatic test and all steps passed. Unit is good to go."
Near New Braunfels, TX 78133
Douglas H.
Job Details: 05/08/2020
REFRIGERATOR SAMSUNG RF263TEAESG/AA Last tech found faulty EVAP motor and ice maker service kit. Installed all parts to resolve the issue. Unit performing as designed now. No further issues at this point. Collect P&L
Near Mico, TX 78056
Justin
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDF520PADM Replaced damaged panel.
Near Ingram, TX 78025
Tommy B.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL ED5PHAXMQ00 I found a broken icemaker. This visit swapped out the new icemaker to resolve issue. Unit tested good now with no further issues at this time. Collected parts and labor.
Near Schertz, TX 78154
S. L.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED8000DW4 "Removed top found broken belt used truck stock repair kit to replace belt pulleys and rollers, belt would not fit onto idler pulley and motor at same time only motor compared sizes they are same routed belt to where unit will work checked for damage on panels or drum nothing visible everything seems square only thing that seems to be solution would be if drum is to big or bottom panel bent ordered bottom cabinet and drum. No eta on drum needs 2nd tech for help; ordrng 1 4392067 (dryer repair kit) and 1 W10613683 (base) and 1 W10626460 (drum) and 1 W11135007 (BULKHEAD) and 6 WPW10080190 (nut)s and 3 WPW10359272 (shaft)s, used 1 4392067 (REPAIR) from stock"
Near San Antonio, TX 78258
Ezequiel V.
Job Details: 05/08/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS0 Checked oven found oven in demo mode. Turned off demo mode unit is working as designed. No error codes found during testing. Or operation. Unit is hearing as designed. Job complete.
Near San Antonio, TX 78255
Douglas H.
Job Details: 05/08/2020
WASHER MAYTAG LAT8426AAE "ESTIMATE ONLY!! Confirmed diagnosis of faulty timer. Completely went out while in home, now even spin cycle doesn’t work. Found timer that wasn’t discontinued. Quoted 375.67 for P&L. Customer wants to think about the repair. ; rqstng P&A on 1 WP22003362 (TIMER), states that autho needed"
Near San Antonio, TX 78218
Steven G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Checked refrigerator after defrosting freezer found unit low on freon added dye drier and charged unit will be back next week to check for leak ; ordrng 1 W10248589 (evaporator) and 1 W10630535 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"
Near Boerne, TX 78006
Richard G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer complaint is that the vent at the top of the freezer section keeps falling down. Verified issue and found that the foam in the liner is preventing it from snapping into place. Adjusted foam. Unit is now good to go.
Near Helotes, TX 78023
Christian G.
Job Details: 05/08/2020
WASHER MAYTAG MVWB865GW0 Issue stated by customer: soap dispensing out of housing as soon as it’s filled. Replaced dispenser drawer and checked for any over suds error codes. No codes present. Advised customer to run a test load. Unit tests good at this time.
Near San Antonio, TX 78254
Richard G.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED5000DW2 Customer complaint is that the unit is not heating. Verified issue. Replaced heating element and thermostat. Tested to complete. Unit is good to go.
Near San Antonio, TX 78216
Jesus C.
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDT720PADB2 Tested unit. F2E2 error codes. Good power to UI. UI will need to be replaced. Advised customer of estimate for repairs. Customer does not want to continue repairs. Collected payment for service fee. Job complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 05/08/2020
REFRIGERATOR MAYTAG MFX2570AEM0 Icebox motor is working only intermittently. ; ordrng 1 WPW10308033 (motor-evap)
Near Kerrville, TX 78028
Tommy B.
Job Details: 05/08/2020
ICEMAKER (STANDA KITCHEN AID KUIS18NNXS0 Diagnosis revealed that we needed a new bin thermistor to resolve extra ice problem. Swapped out new thermostat to resolve issue and collected parts.
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/08/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Temperatures were normal in the refrigerator. Noticed calcium build up on water dispenser. Customer explained that water softener was out for a few months but has been repaired. Customer complaint was that it will intermittently stop working or lights will go out then come back on. They have had some issue with the ice maker and water dispenser as well. Oils be a combined result of water softener being out changing water pressure as well as the refrigerator intermittently going out. Found that the deli drawer User Interface had been penetrated with water and gunk and perhaps affecting circuitry. Checked outlet and it has proper voltage, polarity and grounding. The outlet is not covered and is loose (Picture included). On test 66 of the diagnostics, no error r codes were recorded. Checked power Supply board and all AC points passed. All DC points passed with 12.7 VDC except P2-1 wrt to P2-4. On test 66 I found that the pantry thermistor is 02 for
Near San Antonio, TX 78254
Richard G.
Job Details: 05/08/2020
RANGE WHIRLPOOL WFC150M0EB4 Replaced cooktop elements. Tested to complete. Unit is good to go. Also showed customer service pointer regarding thermal limiters on coils.
Near Center Point, TX 78010
Tommy B.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KSSC42FTS00 Devious visit found open by metal defrost thermostat. Swapped out with a new part to resolve issue today. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78254
Justin
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Rick is assisting, customer has some rust on right door. Found a couple of scratches on left door by dispenser area. Need to replace separator and tray drip, will order polish to help remove rust. Please put after noon return appointment. ; ordrng 1 W10252111 (polish) and 1 W10317255 (separator) and 1 WPW10317261 (tray-drip)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/08/2020
DRYER WHIRLPOOL GEW9200LL1 Ran through all tests in diagnostics and all functioned as designed until the start keypad test. The status leds did shutoff but the heater and motor did not turn on. The outlet was getting 240 VAC at the outlet as well as the terminal block and 120 VAC on L1 and L2. Called Tech Line and spoke with Austin. We checked the VAC at the P1 connector and initiated the start button with the probes reading 120 VAC while hitting the start button. The meter did not drop to 0 VAC. We determined that the unit will need a new control board.SR #7727775613. Customer has decided not to go forward with the repair. The control board was discontinued and if we could some how located the part it is . Customer has decided to buy a new one.
Near San Antonio, TX 78256
Christian G.
Job Details: 05/08/2020
WASHER MAYTAG MVWC565FW1 "Issue stated by customer: washing machine had stopped mid cycle and dint spin. Stated unit wouldn’t spin after that. F0E4, F7E6 stored in unit. Put unit into manual test mode and unit was making very loud noise when shifting and agitating. Ordering splutch and actuator. Error code is a motor fault. Ordering motor and gearcase as well as control.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11162438 (cntrl-elec)"
Near Mico, TX 78056
Justin
Job Details: 05/08/2020
RANGE JENNAIR JJW8330DDS "Replaced damaged latch door, panel will not go into bake or broil. Only select options are working. Calling techline to assist. Butch is assisting. 7727776792. Oven temp sensor is more than likely bad if sensor is good then it would be board issue. Found the oven temp sensor reading 4.5 kohms instead of 1000-1100. Collected 220.00 for latch and labor. ; ordrng 1 12001656 (sensor,ovn)"
Near San Antonio, TX 78258
Jim G.
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced motor assembly. Issue resolved.
Near Floresville, TX 78114
S. L.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED5620HW0 "Replaced bracket and spring still making noise spoke to at Tech Line spoke to Rick SR number 772777897 he explained work done already he advised me check blower for cracks and get self tapping screws for motor bracket to secure it better and to het foam pad for idler pulley and spring, checked blower wheel will need to return with self tapping screws foam pad and reordering service kit no eta on pad call when it comes in.; ordrng 1 W10157845 (pad) and 1 W10157845 (pad) and 1 W11401018 (SEAL KIT)"
Near San Antonio, TX 78230
Jim G.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW4850HW0 Replaced strike. Issue resolved.
Near Floresville, TX 78114
S. L.
Job Details: 05/08/2020
WASHER SAMSUNG WF448AAWXAA02 "Called Samsung tech spoke to Tony explained customer still getting drain message went through test cycle and found pressure switch is now,working correctly unit getting correct spin drain and wash functions did find cold inlet valve is slow flow he advised this could cause issue spoke to customer advised would only charge cost of valve customer asked about refund advised them I cannot make decisions like that customer will let us know of they decide they want valve. Messaged office to update on status of repair.; rqstng P&A on 1 DC62-00214L (VALVE), states that autho needed"
Near San Antonio, TX 78261
Douglas H.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Water leaking from ice maker compartment. Tested ice maker and fill valve, tested good, tested ice box fan and fan not functioning. Replaced ice box fan. Calling techline per notes due to reoccurring issue. Spoke with Dave confirmed my diagnosis. 7727776141 unit now functioning properly. No further issues at this point. Yes to survey and leave behind. ; used 1 W10846539 (FAN) from stock"
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Confirmed diagnosis of SS issue. Not a compressor issue. Found issue to be a leak on process stub. Replaced stub with service port and installed dye drier. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 05/08/2020
WASHER MAYTAG MVWB765FC3 Issue stated by customer: washing machine made a funny noise while in spin cycle. No error codes stored. Tested unit in manual cycle in spin and agitate multiple times on all varying speeds. Ran unit through quick cycle verification test. Unable to recreate noise. Confirmed with customer it wasn’t any of the typical noises machine could make. Recalibrated unit and informed customer it may have been an issue with the control and hopefully recalibrating unit resolved issues. If not for customer to call us back and record video or audio of noise to assist in pinpointing issue. Unit tests good at this time.
Near San Antonio, TX 78253
Richard G.
Job Details: 05/08/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Customer complaint is that the burners are not lighting. They had a company come out a few days ago to change out the pressure regulator on the unit. Gas or air can be heard coming out of the burners when they are turned on, but the pressure is very low. Checked propane tank outside and ensured valve was completely open. Did not find any issues with the cooktop itself, but The gauge on the propane tank is reading very low. Suggested that customer have the tank checked out, and to give us a call if that doesn’t fix the issue. If called back, please order new regulator W11087445"
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 05/08/2020
RANGE WHIRLPOOL WFC150M0EW4 "Checked range found top right harness melted, ordering main harness to resolve issue.; schdld next appmnt for 5/12 TUE !"
Near San Antonio, TX 78254
Richard G.
Job Details: 05/08/2020
WASHER WHIRLPOOL WFW6620HC0 "Customer complaint is that the washer drum is still tearing up their clothes. Asked customer if it’s possible the clothes are being torn in the dryer, states they hang dry some of their clothes, and those clothes are ripped as well. Verified that some of the holes have sharp edges on the inside of the drum. Previously replaced the washer drum for this issue. Called techline and spoke with Rick. SR# 7727773047. Ordering drum.; ordrng 1 W11287251 (TUB)"
Near San Antonio, TX 78212
Jesus C.
Job Details: 05/08/2020
REFRIGERATOR JENNAIR JFC2290REY00 Tested unit. Found icemaker stuck in harvest. Good power to icemaker. Water valves are good. Called to get authorization for replacing ice maker. NLAC10110573. Replaced bad ice maker. Good harvest cycle. Good water fill. No further issues. Job complete.
Near San Antonio, TX 78261
Ezequiel V.
Job Details: 05/08/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 "Checked refrigerator found small leak from dispenser, also found refrigerator section getting warm found ice build up on evaporator. Ordering dual valve and thermistor to resolve issue. Ordering evap fan just in case.; rqstng P&A on 1 W10316760 (thermistor) and 1 W10341320 (inlet valve) and 1 W10723753 (fan asm,evaporator)"
Near San Antonio, TX 78212
Jesus C.
Job Details: 05/08/2020
WASHER WHIRLPOOL WFW5090GW0 Use authorization WQ55L00AL2. Tested unit. Not powering on. Pulled unit out. Good power at outlet. No power to control. Found wiring at filter was damaged. Repaired wiring at filter. Tested unit. UI is responding. Ran diagnostics test. All test pass. No further issues. Unit is working properly. Collected payment for service fee. Job complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Dampener (air diffuser) is faulty. Customer only available next Thursday. ; ordrng 1 W11236851 (diffuser)
Near San Antonio, TX 78254
Douglas H.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Customer stated that second and third shelves froze in refrigerator compartment. Found cause to be air leaking from behind diffuser. Used perma gum to seal around diffuser. No further issues at this point.
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/08/2020
OVEN ELECTRIC (S WHIRLPOOL WOS31ES0JS00 Thermal fuse is out. Verified voltage. Ordering TOD as a precaution as I could not verify function. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml)
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Heater is inefficient. ; ordrng 1 W10518394 (heater)