Near San Antonio, TX 78249
Christian G.
Job Details: 03/24/2020
REFRIGERATOR AMANA ART308FFDW06 Issue stated by office. Refrigerator not cooling in either section. Found unit at 75degrees in both sections. Found compressor getting bad resistance readings. No signs of leaks. Ordering compressor and sending to sealed system techs.; ordrng 1 W11209866 (COMPRESSOR)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 03/24/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Checked temperatures, they are fine. Found that the Icemaker switch was on off. Customer explained to me that she had a reverse osmosis system when the unit was first put in. Due to the reported low water flow and frozen water line, this was probably the first problem. The whole time the customer has had the refrigerator it has only made ice for three weeks. Running diagnostics I found that the door ice box thermistor was reading 60 F and the door ice maker tray thermistor was reading 59F. Water valve and ice maker valves turned on. Service test 120 went through a whole cycle and presented PA for all steps successfully passed. I spoke with Brian from Tech-Line and based off the temperature being to high up in the ice box we ran test 59 for the icebox fan again. I could not hear it running and no air was coming out of the cabinet vent leading into the door. I checked the ice box fan at the control board P9-2 wrt P9-3 under load and received 0 VDC. W
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/24/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Complaint is dishes are still wet at the end of the cycle. Tested dishwasher. No error codes. All pumps are working. Heater is working. Customer not using rinse aid during wash. Advised customer that unit is designed to run with drying agent. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Replaced solenoid. Issue resolved. .
Near San Antonio, TX 78232
Jim G.
Job Details: 03/24/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Verified issue was timed ice making error in ice maker ests mode. Manually ran ice cycle. Ice maker dropped ice. Manually called for water. Water filled tray. Advised customer to reset unit at breaker if needed should refrigerator temps reach higher temps (while cleaning, left open, etc)."
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Complaint is noise from freezer. Found evap has ice buildup. Unit is having defrost issues. Will need to replace evap harness to correct issue. ; ordrng 1 W11224591 (motor-evap)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/24/2020
DRYER WHIRLPOOL WED85HEFC1 Replaced seal on dryer no vibration or rattle noise heard. No errors during testing or troubleshooting job complete.
Near Bandera, TX 78003
Justin
Job Details: 03/24/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS2 "Found ice maker not putting water done plate, will need to order Recirculation pump. Collected 2nd appliance fee on other ticket. ; ordrng 1 2313702 (water pump)"
Near San Antonio, TX 78250
Christian G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Issue stated by customer: freezer section iced over. Found units freezer covered in frost. Also found lower vents under fridge completely clogged with lint. Cleared lint and frost. Unit running good. Informed customer of survey.
Near Victoria, TX 77904
Michael
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Water standing under the fresh food drawers, the evaporator isn’t froze up, fan is working normal. Removed the back cover and removed p trap again on this visit, some chunks of rust particles came out. Removed all shelving and back panel in the RC, ran water through the drain and it is draining properly, also found the ear tabs were broken to the evaporator cover from work done from another company, also saw the ice maker kit had been replaced. Went ahead and Ordered control kit from service pointer and evaporator cover; rqstng P&A on 1 W10503486 (housing) and 1 W10789393 (cntrl-elec)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed new led modules. All lights are working. No further issues. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/24/2020
RANGE WHIRLPOOL WFE510S0HB1 Installed new control. Tested range. All elements are working. No issues during testing. Tested to complete.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/24/2020
MICROWAVE OVEN WHIRLPOOL GH7208XRY Issue stated by customer: microwave had shut off and tripped breaker. Found unit wire harness clip had deteriorated. Door would not make good connection. Door is discontinued. Informed customer. W10141627(door)
Near Corpus Christi, TX 78414
Adam
Job Details: 03/24/2020
MICROWAVE AMANA AMV2307PFS3 "361)585)3911. 201 apt number. #1469 gate code. Inspection of unit shows under light not responding to control. Replace control board and bulb to resolve issue; ordrng 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp) and 1 W10849846 (cntrl-elec)"
Near Corpus Christi, TX 78414
Adam
Job Details: 03/24/2020
REFRIGERATOR MAYTAG MFC2062FEZ03 Inspection of unit shows Molean railing not responding. Replace control and Molean to resolve issue; ordrng 1 12722803APN (rail-mulln) and 1 W10746274 (cntrl-elec)
Near San Antonio, TX 78245
Justin
Job Details: 03/24/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced pump and motor as well as the UWI sensor. Unit passed diagnostics.
Near San Antonio, TX 78209
Steven G.
Job Details: 03/24/2020
VENTHOODS KITCHEN AID KWVU205YBA0 "Checked vent a hood found one speed low only working found bad motor, 4360040 motor NLA customer to get new unit."
Near Troutville, VA 24175
Uriah B.
Job Details: 03/24/2020
ICEMAKER KITCHENAID KRFC704FPS00 Replaced dual valve. Cx to observe. ; O-emld tckt
Near Daleville, VA 24083
Uriah B.
Job Details: 03/24/2020
DRYER WHIRLPOOL WED4850HW0 Building 160. Unit 403Needs front cabinet. W10806345; ordrng 1 W10806345 (panel)
Near San Antonio, TX 78229
Christian G.
Job Details: 03/24/2020
RANGE MAYTAG MER5552BAW Issue stated by customer: broil element was not turning on. Found element. Or making contact previously. Replaced. Unit tests good. No email for survey.
Near Victoria, TX 77901
Michael
Job Details: 03/24/2020
WASHER MAYTAG MVWC465HW2 "Installed control, calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Little Rock, AR 72212
Doug M.
Job Details: 03/24/2020
REFRIGERATOR MAYTAG MRT118FFFH04 Unit has aluminum capillary tube need to reschedule for lock ring; schdld next appmnt for 3/24 TUE !
Near Little Rock, AR 72207
Doug M.
Job Details: 03/24/2020
ICEMAKER WHIRLPOOL KUIX305ESS1 "While repairing sealed system found evaporator defective,Lisa reordered evaporator ; schdld next appmnt for 3/25 WED 8-10"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/24/2020
WASHER AMANA NTW4516FW3 "F8E1 error code, cleared error code and tested the inlet, valve, it has good pressure on both sides. Found the drain hose is tied in to a long 1 1/4 long rubber line with duct tape, going into the yard, it’s not allowed the water to drain out fast enough causing the drain pump to run as long as it does and not completing the wash cycle. The appliance is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 03/24/2020
WASHER MAYTAG MVWB835DW4 Installed parts calibrated unit ran verification cycle issue resolved.
Near Port Lavaca, TX 77979
Michael
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Customer said it’s not making enough ice. Removed back cover and jumped the ice maker, confirmed the water tube wasn’t leaking when it called for water at the inlet valve, no leaks,. Removed ice maker and dumped out the water, put back in place and jumped the ice maker again, the ice maker is rotating properly including the lever, ice maker is working normal. New home, customer moved in 03/09/2020"
Near Corpus Christi, TX 78414
Adam
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVL00 Customer states leak coming from bottom of refrigerator but has only leaked the one time. Inspection of unit shows all hoses and fittings snug and secure no visible cracks or leaks. Ran water valves under continuous pressure to see if I could duplicate results I was unable to. Issue resolved
Near Victoria, TX 77905
Michael
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 "Crushing ice on either setting, installed new ice bin assembly, still doing the same thing. Called and spoke with Leon at whirlpool tech line and he explained how the solenoid works. Removed the cover to the solenoid and found it was unplugged, plugged it in and made sure it was secure, put back in place, tested , both crushed and cubes are working normal, no further issues"
Near Kenedy, TX 78119
Michael
Job Details: 03/24/2020
WASHER WHIRLPOOL CAE2745FQ0 "Installed lid lock, calibrated and performed a diagnostics test, the lid lock and appliance are working normal"
Near Sherwood, AR 72120
Colton B.
Job Details: 03/24/2020
RANGE WHIRLPOOL WFG505M0BS3 Customer issue is that outer glass shattered. Ordering new outer glass to resolve issue. Also looked like the door was missing the front cross support. Ordering a new one of those as well. Rescheduling for Monday.; ordrng 1 W11176456 (GLASS-DOOR) and 1 W11389703 (SUPPORT) and 1 WPW10481433 (NAME PLATE)
Near Odem, TX 78370
Adam
Job Details: 03/24/2020
WASHER MAYTAG MVWC465HW0 Inspection of unit shows no error codes. Autocycle shows all functions work as designed. Calibrated unit and we ran out of cycle again all functions work as designed. Customers main complaint is performance issue does not feel that the unit is receiving enough water to wash or rinse clothing. Is worth noting I did inform customer that hooking hot water to the unit would significantly change performance. Issue resolved
Near Little Rock, AR 72205
Colton B.
Job Details: 03/24/2020
WASHER WHIRLPOOL WTW5000DW2 Issue is unit is not filling enough. Control board seems to be at fault. Ordering a new control to resolve issue. ; ordrng 1 W11116590 (CONTROL)
Near Alice, TX 78332
Adam
Job Details: 03/24/2020
WASHER MAYTAG MVWX655DW1 Install component calibrated unit ran verification cycle issue resolved. Customer is on well water and pictures of old water valves less than a year old in SD-QuickPic.
Near Little Rock, AR 72227
Colton B.
Job Details: 03/24/2020
WASHER WHIRLPOOL LBR4232DW0 Issue is a leaking washer. Finding issue to be a cracked tub. Ordering new one to resolve issue.; ordrng 1 3360629 (GEARCASE ) and 1 63125 (TUB)
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/24/2020
LAUNDRY AMANA NED4655EW1 Per techline issue only happening in timed dry so either lost L2 or harness issue. Harness continuity checks ok.
Near Roanoke, VA 24019
Chris S.
Job Details: 03/24/2020
WASHER MAYTAG MVWB835DW3 There was an F5E1 error code indicating the lid latch is failing. The lid latch didn’t work properly in diagnostic cycle. I purchased lid latch and installed it. I checked operation and recalibrated washer. All operations check ok. ; pckd up 1 W10810403 (lid lock assy)
Near Roanoke, VA 24015
Chris S.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Sr # 7727432856 Customer had cleared the ice jam in the dispenser and had it working again. I called tech line and tech line instructed customer to remove and clean ice bin every 2 weeks. I instructed customer.
Near Daleville, VA 24083
Uriah B.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Replaced handle. All checks ok
Near Salem, VA 24153
Chris S.
Job Details: 03/24/2020
WASHER WHIRLPOOL MVWC415EW1 Found error codes F7E6 F9E1 F5E1. I checked voltage to the drain pump. The voltage checked ok the drain pump motor windings were open. I replaced the drain pump and checked operation. All operations check ok. ; pckd up 1 WPW10661045 (drain pump)
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/24/2020
WASHER WHIRLPOOL WFW75HEFW0 I found error code F3E1 indicating an over suds condition. Customer reported having accidentally put in quite a bit of detergent. I cleared the error code and did service diagnostic cycle. I instructed customer on detergent usage. All operations check ok.
Near Troutville, VA 24175
Chris S.
Job Details: 03/24/2020
WASHER WHIRLPOOL WTW7040DW0 I installed the drain pump and checked operation. All operations check ok.
Near North Little Rock, AR 72117
Colton B.
Job Details: 03/24/2020
WASHER MAYTAG MVWC465HW2 "Customer issue was that the basket was banging the side of washer while spinning. Found basket tilted forward due to a board under the back feet. Removed board and balanced legs. Ran spin in diagnostics, unit tested good."
Near Little Rock, AR 72204
Colton B.
Job Details: 03/24/2020
WASHER WHIRLPOOL WTW7500GC2 Customer issue was an F6E2 error code. Replaced UI panel and control board to resolve issue. Unit tested good.
Near Little Rock, AR 72204
Colton B.
Job Details: 03/24/2020
DRYER WHIRLPOOL WED7500GC0 Issue was dryer sheets getting stuck onto vent grill. Replaced vent grill to resolve issue.
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/23/2020
MW-HOOD COMBO KITCHEN AID KHMS2056SSS3 The microwave is installed in such a way that it cannot be removed by the technician. Instructed customer to have the microwave uninstalled so that the service can be performed.; saved tckt
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived at home called techline. Techline stated while opening door possible breaking of door liner. Opened door found ice build up on bottom of freezer ordering thermistor to resolve issue found broken gasket ordering gasket. SR7727421843; ordrng 1 W10248749 (gasket-fip) and 1 W10728094 (motor-evap)
Near La Vernia, TX 78121
S. L.
Job Details: 03/23/2020
REFRIGERATOR JENN-AIR JFC2089BEM01 "3/20/20 9:18: SL there 3/20 FRI, 8:00 to 9:10"
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/23/2020
RANGE WHIRLPOOL WFC150M0EB3 Installed new switch and element. No issues during testing. Tested to complete.
Near Cibolo, TX 78108
Steven G.
Job Details: 03/23/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 "Checked refrigerator found light out in freezer section, replaced light checked operation unit working properly now"
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Installed new drain hose. Unit is draining. No further issues.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Customer complaint is that the icemaker is not working. Verified non functioning icemaker. Replaced icemaker. Unit went through harvest and called for water. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/23/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Found that the tub gasket was completely missing. I installed the tub gasket. UI is fully functional. Informed the client that the drain hose is short and not looped up and that this will need to be fixed or that it will eventually cause back up into dishwasher or a failed drain pump. Usually I fix this as a courtesy. However, the drain hose was to short . Explained to the client they would need to seek licensed electrician for breaker issue. UI is working properly. Fully operational. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Replaced dw tub and feed tube. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/23/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Complaint is fresh food section not cooling. Found evap is frozen. Unit is having defrost issues. Will need to replace control and evap thermistor on next visit. ; ordrng 1 W10316760 (thermistor) and 1 W11172798 (cntrl-elec)
Near San Antonio, TX 78247
Steven G.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Checked refrigerator found ice maker not working, checked wiring from ice maker to connection behind toe plate found black and white wire broken customer will need new door, customer to buy new unit"
Near La Vernia, TX 78121
S. L.
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Found bent upper rack and damaged adjuster ordered both rescheduling 3/25.; ordrng 1 W10712395 (adjuster) and 1 W10728863 (dishrack)
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/23/2020
WASHER WHIRLPOOL MHW6630HW0 Unit is still under warranty. Took photos of receipt from Best Buy. In diagnostics store error code F0 E2 Oversuds. Spoke with the client about detergent levels. I checked pressure hose connection and it is fine. Conducted quick service cycle and all loads were operating as designed. Referred customer to care of frontload washer care. Fully operational. Job complete.
Near San Antonio, TX 78247
Steven G.
Job Details: 03/23/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Checked microwave found display out buttons are working, ordering display ; ordrng 1 W11127564 (USER INTERFACE )"
Near San Antonio, TX 78249
Christian G.
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Issue stated by customer: handle keeps stripping and coming loose. Replaced handle and studs to resolve issue. Unit tests good. Informed customer of survey.
Near Shavano Park, TX 78231
Colton B.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB Replaced refrigerator door and molded gasket. Told customer to not open for 12 hours. Unit looking good.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 03/23/2020
WASHER WHIRLPOOL WFW5620HW0 Checked washer ui was not responding to any commands unable to start washer or get into diagnostics ordering ui and acu just in case.; ordrng 1 W11294803 (cntrl-elec) and 1 W11329112 (cntrl-elec)
Near San Antonio, TX 78232
Steven G.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW8800YC0 "Checked washer replaced broken right side hinge, and tub ring ran cycle unit test good at this time."
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived at home replaced start device on compressor. Customer stated there was ice build up prior to visit at evap ordering wire harness with bi-metal defrost. ; ordrng 1 W10646206 (harns-wire)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Customer complaint is that the refrigerator section is not cooling. Verified fan motor is malfunctioning. Will need to order evaporator cover which comes with fan motor, wire assembly, and thermistor. Issue is unrelated to previous icemaker issue. Collected service call fee. Quoted customer cost of labor and parts. Customer will contact us if they decide to go through with repair.; rqstng P&A on 1 W10889841 (cover-evap)"
Near San Antonio, TX 78249
Christian G.
Job Details: 03/23/2020
DRYER MAYTAG MEDB835DW4 "Issue stated by customer dryer stops mid cycle. Replaced control, electrode, moisture sensor wiring, cut off and thermal fuse. Unit tested good. Informed customer to run a load of clothes and let us know of any other issues. Unit good. Customer informed of survey."
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new drain pan. Tray is draining. No further issues. Tested to complete.
Near Castroville, TX 78009
Justin
Job Details: 03/23/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Replaced control board and console for unit, tested to complete. Unit is good to go. Went over survey with with customer that they will receive by next Monday."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Customer complaint is that the icemaker does not work. Entered diagnostics and found icemaker not going into harvest cycle. Ordering icemaker and harness.; ordrng 1 W10838084 (harns-wire) and 1 WPW10300022 (icemaker)
Near Castroville, TX 78009
Justin
Job Details: 03/23/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Replaced control board and console. When pushing unit back into wall I notice a plastic shim piece fall to the floor. The oven wall will need to be fixed, technician is not responsible for adding shims to help with gap. Builder will need to check on issue and fix. Unit is working"
Near San Antonio, TX 78252
Richard G.
Job Details: 03/23/2020
RANGE WHIRLPOOL WFE525S0HS1 "Correct part ordered (W11134844), wrong part in package (9702313). Rescheduling appointment until correct part is received. Installed new terminal block. Rescheduling control and wiring harness.; ordrng 1 W11134844 (harns-wire)"
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/23/2020
RANGE KITCHENAID KSDB900ESS3 Installed new bezels. No further issues. Tested to complete.
Near Castroville, TX 78009
Justin
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Replaced control and thermistor for unit. Unit is showing to be good.
Near San Antonio, TX 78225
Jesus C.
Job Details: 03/23/2020
WASHER MAYTAG MVWX655DW1 Installed new basket and washplate. Ran calibration. Tested unit in diagnostics. No issues during testing. Unit is working properly. Tested to complete.
Near Boerne, TX 78006
Colton B.
Job Details: 03/23/2020
VENTHOODS WHIRLPOOL UXT5236BDS1 Customer could not get filter out of vent hood. Got it out and walked customer through how to get it out themselves. Unit tested good.
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 03/23/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Unit is functioning properly now. Gas company stated pressure is at 4 inches water column. Calling techline to report pressure test done by gas company. Spoke with Dave, he stated pressure wasn’t the issue, it’s sediment and minerals in the gas burning off. This is normal as the temperatures go up and down the customer will see the orange intermittently 7727413189No further issues at this point."
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 03/23/2020
DRYER MAYTAG MEDC465HW0 Unit making noise. Found issue to be a failing roller and a partial restriction in venting on home side. Replaced rollers and advised customer to clean out venting. No further issues at this point. Yes to survey and leave behind. ; used 1 4392067 (REPAIR) from stock
Near Castroville, TX 78009
Justin
Job Details: 03/23/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR Spoke with customer about needing to leave fridge off for 48 hours to allow unit to fully defrost after replacing ice maker. She will talk with her daughter to see when would be a better time so she can secure the food in the fridge. ; schdld next appmnt for 3/27 FRI !
Near Ingram, TX 78025
Tommy B.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW4816FW2 Unit was unplugged upon arrival. Drain ran for aprons 8 minutes nice owner established. Diagnostics revealed error F8E1. Replaced new water inlet valve to resolve long fill issue. Unit passed automatic test cycle and testing good now. Yes to survey.
Near Ingram, TX 78025
Tommy B.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer not going to be available during the timeframe. Rescheduling for availability.; schdld next appmnt for 3/24 TUE !
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked refrigerator found noise coming from diffuser replaced diffuser no issues no error codes found during testing or operation. Job complete.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW4950HW1 Customer stated that the unit is making a metal on metal grinding noise during agitation. No errors in diagnostics and unit passed the automatic test cycle with no issues. Ran manual testing for spin and agitate and also could not duplicate the issue. Discussed proper use and care as well as loading techniques with the customer. Instructed the customer to take a video and call back if the issue persists.
Near Converse, TX 78109
S. L.
Job Details: 03/23/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Found unit not defrosting tested function and element element good board not putting unit to defrost automatically ordered new board and evap thermistor. Advised customer to leave unit off to not burn up,compressor. Rescheduling 3/25.; ordrng 1 W11253128 (CONTROL ) and 1 WPW10383615 (thermistor)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/23/2020
DISHWASHER KITCHEN AID KDFE304DWH0 Checked dishwasher found no error codes no issues during operation cycle. No out of the ordinary noise heard. Job complete. Collected service call fee.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 03/23/2020
REFRIGERATOR JENNAIR JFFCC72EFP02 "Last tech found faulty compressor, confirmed diagnosis SS issue, found compressor went out due to leak at drier. Replaced compressor and drier to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point. Per Sb web SS work sill covered"
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Technician did not have proper tool to complete repair. Rescheduling for customer availability.; schdld next appmnt for 3/24 TUE !
Near San Antonio, TX 78233
Ezequiel V.
Job Details: 03/23/2020
WASHER WHIRLPOOL WFW6620HC0 Checked washer found error code F0E5 spoke to customer about issue customer stated issue happened when washed heavy item. Customer stated load and go dispenser did not work. Tested unit no issues with dispenser. No error codes found during testing. Job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 03/23/2020
DRYER LG n/a Customer issue is a low flow error code on dryer. Ran dryer without vent tubing and did not get error code. Cleaned out dryer vent and installed with as few turns as possible. Ran test dry and did not get error code. Unit tested good. Collected SC.
Near Universal City, TX 78148
Shawn W.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Found that the door was not closing correctly. Door hinges are stiff and door seal is not complete. Temperatures good in freezer but slightly warm in fresh food section. I reheated the seal on the fresh food door. Tried adjusting the front leveling as temporary fixes until we receive the parts. Customer explained to me that the installers from Lowe’s flipped the door. It appears they installed it incorrectly and damaged the hinges. The spacing between the freezer and refrigerator door are rubbing on the right side and the fresh food door pops open on its own. I have ordered the parts. Customer also explained that the door was scratched badly on the right side and the Lowe’s installers did a good job of painting it. If the hinges do not fix the issue we might have to order new doors. The doors do not appear to be bent but could have been during shipping and installation. I ordered the parts. ; ordrng 1 2183852 (shim) and 1 2221885 (shim) and 1 225447
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/23/2020
WASHER MAYTAG MHW5630HW0 Swapped out struts as previous damper were broken. Unit testing good now with no further issues.
Near San Antonio, TX 78237
Jesus C.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW5000DW0 Complaint is that unit will work intermittently. Tested washer. No stored error codes. Pulled off console. Found roach infestation in unit. Took pictures of unit. Issue caused by infestation. We can not work on unit. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/23/2020
COOKTOP GAS KITCHENAID KCGD506GSS00 Switch harness and spark module were faulty. Replaced both parts to resolve. Upon testing that didn’t resolve the issue. Tested outlet unit plugged into. Found the hot and neutral legs swapped. Recommended to customer to contact an electrician to resolve this issue. Unit is functioning properly. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78227
Richard G.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL EL88TRRWS03 Customer complaint is that the unit is still leaking from the bottom. Ordering drain grommet.; ordrng 1 W10558247 (DRAIN GROMMET)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/23/2020
RANGE WHIRLPOOL WFG320M0BS3 No one available at Terminal rescheduling to Monday. Holding onto parts.; schdld next appmnt for 3/23 MON !
Near Boerne, TX 78006
Colton B.
Job Details: 03/23/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Customer complaint was moisture on the vertical heater mullion. Humidity control was off when I arrived and customer stated that they haven’t messed with any settings. Turned the humid control on per Use and Care guide recommendation. Told customer to call us if issue persists.
Near San Antonio, TX 78266
Shawn W.
Job Details: 03/23/2020
WASHER MAYTAG MVWC465HW2 "Received error code F0E2 Oversuds. F2 E1 Stuck Key. F8 E3 overflow condition. F5 E Lid switch fault client had the plug in a energy smart device that when wiggled was causing a hot ground reverse. Ran automatic and manual tests. Washer is fully operational. The outlets are good. I explained to the customer to cease using the old faulty energy smart device. We also went over proper soap levels. He had admitted to using way to much soap. Fully operational, Job complete."
Near Castroville, TX 78009
Justin
Job Details: 03/23/2020
FREEZER WHIRLPOOL WSZ57L18DM03 "Tried heating seal, doesn’t really help issue. Need to order and replace seal. ; ordrng 1 W10574476 (gasket-dor)"
Near Converse, TX 78109
S. L.
Job Details: 03/23/2020
WASHER MAYTAG MVWC415EW2 Removed top removed basket removed gearcase installed new gearcase pulley and basket reassembled ran calibration then tested all operations normal.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/23/2020
WASHER MAYTAG MVWC465HW2 No one available at terminal. Rescheduling to Monday. Holding ont part.; schdld next appmnt for 3/23 MON !
Near Boerne, TX 78006
Colton B.
Job Details: 03/23/2020
DISHWASHER SAMSUNG DW80M2020US Issue was a leaking dishwasher. Adjusted rubber gasket at the bottom of the inner door panel. Watched washer run for 20 minutes with no leaks. Issue appears to be solved.
Near San Antonio, TX 78240
Christian G.
Job Details: 03/23/2020
WASHER WHIRLPOOL MVWX665DW1 Issue stated by customer: washer makes snapping or loud clanking noise after spin. Found shifter malfunctioning and snapping into place. Ordering new actuator.; ordrng 1 W10913953 (actuator)