We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78222
Daniel
Job Details: 01/14/2022
Returned with parts to replace. Replaced ice container, dispenser motor, and motor shaft. Tested unit but unit still did not dispense ice. Called tech line and ran multiple electrical voltage checks. Motor was not getting proper voltage. Checked the power supply board in the back and power supply board was not giving off proper voltage to harness. Will need to replace power supply board. Ordered all 3 boards just in case. Will return when parts are available to repair. 7732734423 Chris ; rqstng P&A on 1 WPW10624574 (Power supply) and 1 W10804160 (Power supply) and 1 WPW10675033 (Control), states that autho needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78244
Chris S.
Job Details: 01/14/2022
Call customer customer is going to have whirlpool replace refrigerator and when that money back for parts recently installed told her we will reimburse her for parts she should receive a check in the mail; schdld next appmnt for 1/24 MON !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near La Vernia, TX 78121
Daniel
Job Details: 01/14/2022
Returned to replace parts. Replaced console and buttons now functioned properly as was able to start unit. Upon removing old front panel noticed multiple screws on panel were stripped which was causing small gap between the front panel and dishwasher door itself which could cause leaking. Replaced front panel as well. Tested unit. Unit now functioning as designed .
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW3430DS00
Near La Vernia, TX 78121
Daniel
Job Details: 01/14/2022
Customer reported oven not working with error code F2E1 popping up. After inspection unit had no function passed the error code screen. Looked up F2E1 on tech sheet and says stuck/shorted key and to replace the control and control panel assembly. Ordering parts and will return when parts are available to repair.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/14/2022
Our customer is having a problem with the dishes washing and water remaining in the tub. Our customer is using a proper rinse aid and detergent. I ran diagnostics with no error codes and the heating element is working. There were way to many suds leftover on a dry run. The unit is draining. This unit will need a new main control and dispenser. Parts ordered.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/14/2022
Complaint is unit leaking water. Found water coming from dispenser. Needs new dispenser.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near San Antonio, TX 78217
Jim G.
Job Details: 01/14/2022
I was able to verify that the pressure sensor was tripped. It may be a pressure sensor according to techline but we also observed significant sudsing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Cibolo, TX 78108
Zachary
Job Details: 01/14/2022
Replaced right RC gasket. Used steamer to work the gasket into shape. No other issues or errors found. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78218
Garry
Job Details: 01/14/2022
Previous tech found broken wheel assembly. Installed new wheel assembly & tested unit. Unit tested good, no further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78209
Garry
Job Details: 01/14/2022
Customer stated dishwasher not washing dishes as well as it normally does. Arrived and diagnosed faulty sump/motor assembly. Customer already had new sump/motor assembly shipped to her so I mounted this part and returned the unit to operation. Unit testing good, no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Corpus Christi, TX 78411
John L.
Job Details: 01/14/2022
Component installed and issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Port Aransas, TX 78373
John L.
Job Details: 01/14/2022
Inspected unit, found issue to be with valve. Replaced valve and tested after installation. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78413
Adam
Job Details: 01/14/2022
Customer complaint of unit not powering on. Inspection of unit shows all functions working as designed unfortunately unit is not receiving water from the Home hot water supply at faucet not working. Unit is tied into hot water valve and unfortunately without water unit of course will not work. Advise customer to contact professional plumber. Also person responsible for installation did not do a very good job and doors catching. Again I inform customer that is not something I can fix and would have to contact a professional installer or the plumber might be able to assist. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC1
Near Corpus Christi, TX 78418
Adam
Job Details: 01/14/2022
Customer complaint of buzzing or loud noise during operation. Customer states takes about a half an hour for the noise to start and also describing noise coming from front left corner. Based on the noise description and location will be ordering several most likely culprit of the issue. Idol or pulley blower wheel and support rollers. Also will be ordering motor simply just in case blower wheel has fused. Job will require to count.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Corpus Christi, TX 78411
Adam
Job Details: 01/14/2022
Customer complaint of refrigerator ceiling lights not working. Inspection of unit shows freezer light also not working. Replaced freezer light with new module tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Corpus Christi, TX 78410
Adam
Job Details: 01/14/2022
Sr#7732656699. Customer complaint of refrigerator door not having a soft opening or a stopping point that door will continue to swing open fully. I did explain to customer that the only way to adjust the doors opening or speed of opening is to manually adjust the feet on the unit which can cause a couple of different issues as far as being level ice production or doors opening. Customer is unsatisfied with an answer and believes that unit has a manufacturing issue I did refer customer back to installation diagram on ServiceMatters showing him door alignment and adjustment and he even stated that representative on the phone when he made the appointment told him that doors are designed to open fully but he insisted on appointment to have a professional come and look at the issue. And after what I found at the appointment and formed the customer he still did not like the answer that was given and insisted there was a manufacturing problem and is wanting whirlpool to refund him or exchange the unit. At that point I did inform the customer that I would be putting in my notes that theres nothing functionally or visibly wrong with the fridge but he is more than welcome to contact whirlpool customer service. At that point customer became visibly irritated and told me I could see myself out. I did contact trade care team to document the issue. SR number above. Issue resolved
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Victoria, TX 77904
Michael
Job Details: 01/14/2022
It wont start display shows its not recognizing the lid locked per customer. F7E7 error code unable to reach target RPM, cleared error code, the strike was broken, installed new strike. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is getting up to speed and working normal
We serviced a
AMANA WASHER
Model NFW5800HW
Near Victoria, TX 77904
Michael
Job Details: 01/14/2022
Installed the console and drain pump. Ran a quick wash diagnostic, the appliance is draining all the way and working normal
We serviced a
KITCHENAID OVEN
Model KOCE507ESS09
Near Victoria, TX 77904
Michael
Job Details: 01/14/2022
The mw wont start up per customer. F1E5 oven inverter error, cleared the error code and turned off the breaker as suggested in tech sheet. Turned breaker back on after 60 seconds, filled a measuring cup with water and put in mw, pushed start and it started, heated for 60 seconds, the error code didnt appear again, the water was hot. The customer also said the oven isnt getting hot enough, preheated the oven to 350 degrees, heated another cup of water for 60 seconds at the same time, no error codes, heated the water properly. Tested the temperature with my meter, showing 352 degrees, went into diagnostics and the temperature is showing 351 degrees, the oven is working normal at this time
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Victoria, TX 77901
Michael
Job Details: 01/14/2022
Not heating per customer. Tried to instal a power cord but the center terminal wouldnt tighten which is properly causing the issue, the square nut was stripped out, used another one I had in my bag with another screw, it tightened properly. Turned the appliance on, its heating and working normal
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Victoria, TX 77901
Michael
Job Details: 01/14/2022
The dryer powers on but wont start and wasnt drying. Removed the top panel and found the switch wasnt plugged in, plugged in and started it, its starting up properly but not heating. Removed the bottom panel and tested the thermal cutoff, its bad, needs to be replaced, installed one from TS, turned the on, its heating and working normal
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Nordheim, TX 78141
Michael
Job Details: 01/14/2022
Installed latch, calibrated and performed a diagnostics test, no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/13/2022
Tested unit. Not powering on. Found socket shorted out bulb and control relay. Installed new socket. Will need New control.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78245
Jay
Job Details: 01/13/2022
No codes found. Replaced gear case and shift actuator. Calibrated and ran diagnostic. No more grinding noise but still a constant tapping from the agitator arm. Ordering new arm. Barrier cap is missing, ordering new one as well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHW
Near Kingsville, TX 78363
Adam
Job Details: 01/13/2022
customers chief complaint of unit not draining. Unit is on constantly motor is not running but display will stay constantly lit. Trying to put unit into a diagnostic results in nothing happening. Will need to replace control board to try and resolve issue. Also inspection of the way drain hose is attached to under sink plumbing is incorrect try putting loose knowledge on to the customer but customer lives out of state and it is a rental property.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Converse, TX 78109
Chris S.
Job Details: 01/13/2022
Customer stated that washer was doing the same noise as last time I dont have a camera assembly in my truck stock need to order that and actuator and gear case just in case.
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS6
Near Odem, TX 78370
Michael
Job Details: 01/13/2022
The customer didnt think it was heating properly, has to reheat sometimes on some foods. No error codes, I filled a cup of water and pushed the 60 second preset button, the water was very hot, the appliance is heating and working normal.
We serviced a
MAYTAG WASHER
Model MVWB757JW0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/13/2022
Our customer has a problem with hot water coming into the unit. I entered diagnostics and retrieved error code F3E0 No result could be connected to pressure and F7 E9 Locked Rotor and F2 E1 UI Stuck Button and F3 E2 Inlet Water Temperature Fault. In manual test mode I found that the solenoid for hot water on the water valve has become mechanically out of specifications. I replace the water valve and tested unit. It is now fully functional.
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Sinton, TX 78387
Michael
Job Details: 01/13/2022
The control is blank and flashes on and off at times. I removed the back cover to the terminal block, the wires are in good condition and tightened properly. The customer said nothing was changed out previously, removed back panel, connections are good, the control is bad and needs to be replaced, ordered the control and rescheduled the customer.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near San Antonio, TX 78245
Jay
Job Details: 01/13/2022
Model number was wrong. Updated model number and ordered correct parts.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ5
Near Bulverde, TX 78163
Jim G.
Job Details: 01/13/2022
Ordering a magnetron and fuse to correct issues.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIV29PCMS01
Near Schertz, TX 78154
Chris S.
Job Details: 01/13/2022
Customer stated the ice maker and water dispenser wont work unless she locks UI screen and unlocks it and it will start working order ui to fix issue also tried to order main control board but it is discontinued.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Bulverde, TX 78163
Jim G.
Job Details: 01/13/2022
I verified that the issue was the expansion and contraction of the refrigerant. I contacted techline to ensure I did. It overlook anything. He explained that this is normal operation. Joel SR# 7732722622.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78248
Jim G.
Job Details: 01/13/2022
I verified a faulty light module inthe freezer.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/13/2022
Tested unit. Not powering on. Found socket shorted out bulb and control relay. Installed new socket. Will need New control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/13/2022
I replaced the the main control , damper and thermistor. Unit is now fully functional.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78245
Jay
Job Details: 01/13/2022
No codes found. Replaced gear case and shift actuator. Calibrated and ran diagnostic. No more grinding noise but still a constant tapping from the agitator arm. Ordering new arm. Barrier cap is missing, ordering new one as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/13/2022
Tested unit. Fresh food evap not defrosting. Changed to 8 hr defrost. Will need to defrost evap and replace drain pan kit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Zachary
Job Details: 01/13/2022
Checked and saw this is most likely still SS and I dont have equipment to diagnose leak or check pressure. Messaged NR and switching back to DH. Ordering all SS parts necessary and scheduling as follows after calling and speaking with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/13/2022
Last tech found restrictions on both evaporators, after contacting me we determined to be a faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit to remove restrictions. Held vacuum and recharged unit. Unit began cooling immediately upon testing. No further issues at this point. Per sb web unit SS p&l covered under KA limited part warranty. Labor covered until 1/31/2022 parts covered until 1/31/2027Advised customer of 24-48 hr cool down period.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78213
Garry
Job Details: 01/13/2022
Rescheduling this call because heating element was not delivered. Heating element is expected to arrive on 1/17. Please schedule for soonest availability once part has been checked in.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM
Near San Antonio, TX 78240
Sebastian
Job Details: 01/13/2022
Unit is both very badly at the bottom right hand side of the door customer is going to try to get proof of purchase as the unit is out of warranty at the moment. Checked out evaporator frost pattern pull the amp draws and determined unit has a bad door at the bottom by identifying gap.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIV29PCMS01
Near Schertz, TX 78154
Chris S.
Job Details: 01/13/2022
Customer stated the ice maker and water dispenser wont work unless she locks UI screen and unlocks it and it will start working order ui to fix issue also tried to order main control board but it is discontinued.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Boerne, TX 78015
Richard G.
Job Details: 01/13/2022
Customer complaint is that the unit stopped working and gave an error code of F7E1. Found capacitor had broken lose from gearcase. Capacitor and lower harness are damaged. Need both parts for repair.
We serviced a
UNKNOWN VENTHOODS
Model WVW53UC0FS3
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/13/2022
I verified a bracket that was making contact with the motor. Ive moved the bracket away from the motor. Issue is resolved. Used wire tie to secure sagging harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Zachary
Job Details: 01/13/2022
Checked and saw this is most likely still SS and I dont have equipment to diagnose leak or check pressure. Messaged NR and switching back to DH. Ordering all SS parts necessary and scheduling as follows after calling and speaking with customer.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15NRXS1
Near Boerne, TX 78006
Richard G.
Job Details: 01/13/2022
Customer complaint is that the unit has power but does nothing. Found 1 control board and the switch shorted out. Will need to replace control boards and overlay for switch.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78212
Sebastian
Job Details: 01/13/2022
Found that the back wall is rattling ordering associated parts along with some gum sealant and will also redo the motor found that customer also needs handle it looks like the screw and insert is stripped
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ5
Near Bulverde, TX 78163
Jim G.
Job Details: 01/13/2022
Ordering a magnetron and fuse to correct issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/13/2022
Tested unit. Door not closing evenly. Has small play on right hand side. Will order new hinges.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Bulverde, TX 78163
Jim G.
Job Details: 01/13/2022
I verified that the issue was the expansion and contraction of the refrigerant. I contacted techline to ensure I did. It overlook anything. He explained that this is normal operation. Joel SR# 7732722622.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Boerne, TX 78015
Richard G.
Job Details: 01/13/2022
Customer complaint is that the ui becomes unresponsive. Verified issue in home. Entered diagnostics and found error code F6E4 ui to control state status. Ordering console.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78248
Jim G.
Job Details: 01/13/2022
I verified a faulty light module inthe freezer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/13/2022
Our customer has been having a rattling sound that only happens 4 or 5 times a day. I was unable to rep,I ate the sound while isolating all sound related noises in diagnostics. This one diagnostics does not isolate the condenser fan on VCC models. I wanted to do this to eliminate emergency sticker rattling against the wall. I zip tied WPW10339879 the sticker. I spoke with Chris, Senior Technician at Whirlpool to document for the call back. SR# 7732720039. I was never able to replicate the sound in the hour and a half that I was in the home. Perhaps I inadvertently repaired it with removing packing tape of the back, adjusting anchors on the compressor or leveling adjustments. We will have to wait and see and I agreed to call our customer back late in the afternoon to check progress. We could have rare pulse width modulation problem. I called our customer back and they informed me that the ratting sound has not replicated since my adjustments. I counseled with DH and he informed me to replace the screw that is not tightening.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Converse, TX 78109
Douglas H.
Job Details: 01/13/2022
Replaced compressor per techline due to tripping breaker. Also replaced control to resolve issues. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78252
Jay
Job Details: 01/13/2022
Ordering new heating element and element nuts IAW Special Project Code S17304. Current bushing is a gold/orange which needs to replaced.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Elmendorf, TX 78112
Daniel
Job Details: 01/13/2022
Customer reported button noise not at correct volume. After inspection of unit found super low button noise. Did audio test in diagnostic mode and noise was faint with no option to adjust volume. Sounds like a control or console issue. Rescheduling control and ordering console. Will return when parts are available.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Atascosa, TX 78002
Jay
Job Details: 01/13/2022
Lid lock light was on despite being able to open the lid. Unit would not respond to any input. Replaced control and unit was able to go in diagnostic mode and found error code F5E2, lid lock fault. Unit would not go into a cycle or test. Replaced lid lock. Ran diagnostic test. Completed test ok. No error codes. Unit works as it should. ; used 1 W11307244 (Lid lock) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/13/2022
Tested unit. Fresh food evap not defrosting. Changed to 8 hr defrost. Will need to defrost evap and replace drain pan kit.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near San Antonio, TX 78224
Jay
Job Details: 01/13/2022
Replaced thermistor, start device, and control box. Unit working as it should.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507ESS01
Near Universal City, TX 78148
Zachary
Job Details: 01/13/2022
Gained access to evaporator, was extremely iced over. Took about an hour just to steam the ice. So much that it overflowed drip pan. Had to remove refrigerator from cabinet and shop vac pan. Replaced evaporator fan motor that includes thermistors. Secured thermistor with service kit per service pointer. All other factors from pointer checked good. Installed new evaporator cover and install screws that are under air tower that did not exist originally. Reassembled and tested. Refrigerator is now working as designed. Advised 48 hours for proper cool down.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HW05
Near San Antonio, TX 78249
Sebastian
Job Details: 01/13/2022
#1416 Found bad control was not responding replace control to resolve issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM
Near San Antonio, TX 78240
Sebastian
Job Details: 01/13/2022
Unit is both very badly at the bottom right hand side of the door customer is going to try to get proof of purchase as the unit is out of warranty at the moment. Checked out evaporator frost pattern pull the amp draws and determined unit has a bad door at the bottom by identifying gap.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Boerne, TX 78015
Richard G.
Job Details: 01/13/2022
Customer complaint is that the unit stopped working and gave an error code of F7E1. Found capacitor had broken lose from gearcase. Capacitor and lower harness are damaged. Need both parts for repair.
We serviced a
MAYTAG WASHER
Model MHW6000XW0
Near San Antonio, TX 78240
Sebastian
Job Details: 01/13/2022
Customer chose not to go through with diagnosis due to price point of service fee
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15NRXS1
Near Boerne, TX 78006
Richard G.
Job Details: 01/13/2022
Customer complaint is that the unit has power but does nothing. Found 1 control board and the switch shorted out. Will need to replace control boards and overlay for switch.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOST100ESS00
Near Boerne, TX 78015
Richard G.
Job Details: 01/13/2022
Customer complaint is that the unit is not operational. Replaced console and thermal fuse. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Boerne, TX 78015
Richard G.
Job Details: 01/13/2022
Customer complaint is that the ui becomes unresponsive. Verified issue in home. Entered diagnostics and found error code F6E4 ui to control state status. Ordering console.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/13/2022
Our customer has been having a rattling sound that only happens 4 or 5 times a day. I was unable to rep,I ate the sound while isolating all sound related noises in diagnostics. This one diagnostics does not isolate the condenser fan on VCC models. I wanted to do this to eliminate emergency sticker rattling against the wall. I zip tied WPW10339879 the sticker. I spoke with Chris, Senior Technician at Whirlpool to document for the call back. SR# 7732720039. I was never able to replicate the sound in the hour and a half that I was in the home. Perhaps I inadvertently repaired it with removing packing tape of the back, adjusting anchors on the compressor or leveling adjustments. We will have to wait and see and I agreed to call our customer back late in the afternoon to check progress. We could have rare pulse width modulation problem. I called our customer back and they informed me that the ratting sound has not replicated since my adjustments. I counseled with DH and he informed me to replace the screw that is not tightening.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Elmendorf, TX 78112
Daniel
Job Details: 01/13/2022
Customer reported button noise not at correct volume. After inspection of unit found super low button noise. Did audio test in diagnostic mode and noise was faint with no option to adjust volume. Sounds like a control or console issue. Rescheduling control and ordering console. Will return when parts are available.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near Helotes, TX 78023
Richard G.
Job Details: 01/13/2022
Replaced control and bulb. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Boerne, TX 78015
Richard G.
Job Details: 01/13/2022
Customer complaint is that the unit gave error F8E4 and would not work. Entered diagnostics and found error codes F8E4 overfill, F9E2 diverter control error, FAE2 vent wax motor error. Ordering pump and motor, and control to resolve issue. Rescheduling float switch.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/13/2022
Customer having same issue as before, ice under the bin and leaking water from ice bin area. Found what appeared to be an air leak causing this issue. Contacting techline due to reoccurring issues. Spoke with Steve. Explained the situation and he stated that based on info given it sounds like an air leak and suggested to replace the ice chute and have ice door on hand as well, possibly have pressure regulator on hand as well. Ordering ice chute, ice door, regulator and tubing to resolve the issue per techline. Sr 7732727972.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/13/2022
Customer stated unit making pulsing noise, thought to be coming from ice maker. Ran each part individually through diagnostics testing, customer confirmed that the ice maker was the noise he was hearing just at a lower decibel. Also found ice box fan to be making a pulsing noise. Ordering ice maker and ice box fan. Ice maker is psp item.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Douglas H.
Job Details: 01/13/2022
Unit door had slight gap and handle loose. Dismantled the door to find handle screw backed out and rubber grommet not in proper position. Placed grommet in correct spot and tightened handle. Reassembled door to resolve the gap issue, made sure all screws were tightened properly. Upon inspection of unit found igniter harness had a slightly loose connection, installed tie-wire to resolve this issue. Unit testing good now. No further issues at this point. Unit still under warranty as customer purchased home 1/21/21; used 1 WP8567668 (Tie-wire) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS01
Near San Antonio, TX 78201
Sebastian
Job Details: 01/13/2022
Customer icemaker was missing installed icemaker for customer charge service fee and parts
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Converse, TX 78109
Chris S.
Job Details: 01/13/2022
Customer stated that washer was doing the same noise as last time I dont have a camera assembly in my truck stock need to order that and actuator and gear case just in case.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2672AEB10
Near San Antonio, TX 78244
Garry
Job Details: 01/13/2022
Customer stated ice production has been low. In diagnostics mode, I discovered error code E5 which points to a bad icemaker thermistor. Replaced icemaker to resolve this issue & returned unit to operation. Unit is testing good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Schertz, TX 78154
Chris S.
Job Details: 01/13/2022
Went to replace door found it door hinge on original door was off and thats sitting on the right. Fixed door hinge everything working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78213
Garry
Job Details: 01/13/2022
Rescheduling this call because heating element was not delivered. Heating element is expected to arrive on 1/17. Please schedule for soonest availability once part has been checked in.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near San Antonio, TX 78212
Sebastian
Job Details: 01/13/2022
Sr 7732726581 Found that the mullion was bowed in word causing issues with the gasket ceiling also found at the bottom hinge even though the hardware is not bent in with my attempting to straighten it out always seems to be bent down word it must be the cabinet as the hinge is showing a perfect 90? band on the Square. Call tech line putting into replace unit. Did replace control at first before noticing the cabinet issues
We serviced a
KITCHENAID RANGE
Model KFEG500ESS3
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/13/2022
Installed new control. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78212
Sebastian
Job Details: 01/13/2022
Found that the back wall is rattling ordering associated parts along with some gum sealant and will also redo the motor found that customer also needs handle it looks like the screw and insert is stripped
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Floresville, TX 78114
Daniel
Job Details: 01/13/2022
Customer reported noise coming from compressor area. After inspection found no irregular noise. Humming from compressor was normal. Called tech line to confirm that everything is functioning as designed. Techline confirmed that unit was functioning as it should. Explained to customer that compressor is going to make minimal humming noises. Freezer and refrigerator sections are Cooling as they should. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Floresville, TX 78114
Daniel
Job Details: 01/13/2022
Customer reported washer not draining. After inspection found F9E1 which is bad drain pump. Replaced drain pump and tested but unit still did not drain. Wire harness looked good so I replaced control. Tested unit but still not draining. Replaced wire harness and tested unit. Unit now drained and completed cycle in diagnostic mode. Harness probably was shorted outs. Unit now functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Boerne, TX 78015
Richard G.
Job Details: 01/13/2022
Customer complaint is that the unit gave error F8E4 and would not work. Entered diagnostics and found error codes F8E4 overfill, F9E2 diverter control error, FAE2 vent wax motor error. Ordering pump and motor, and control to resolve issue. Rescheduling float switch.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Boerne, TX 78015
Richard G.
Job Details: 01/13/2022
Customer complaint is that the unit gave error F8E4 and would not work. Entered diagnostics and found error codes F8E4 overfill, F9E2 diverter control error, FAE2 vent wax motor error. Ordering pump and motor, and control to resolve issue. Rescheduling float switch.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/13/2022
Customer having same issue as before, ice under the bin and leaking water from ice bin area. Found what appeared to be an air leak causing this issue. Contacting techline due to reoccurring issues. Spoke with Steve. Explained the situation and he stated that based on info given it sounds like an air leak and suggested to replace the ice chute and have ice door on hand as well, possibly have pressure regulator on hand as well. Ordering ice chute, ice door, regulator and tubing to resolve the issue per techline. Sr 7732727972.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/13/2022
Customer having same issue as before, ice under the bin and leaking water from ice bin area. Found what appeared to be an air leak causing this issue. Contacting techline due to reoccurring issues. Spoke with Steve. Explained the situation and he stated that based on info given it sounds like an air leak and suggested to replace the ice chute and have ice door on hand as well, possibly have pressure regulator on hand as well. Ordering ice chute, ice door, regulator and tubing to resolve the issue per techline. Sr 7732727972.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/13/2022
Our customer was able to finally hook up the WiFi and have not any problems since with the clock. This unit was likely updated with the latest software remotely. I cleared the error codes and ran both ovens to 350 degrees F. Both ovens reached temperature . I ran both broil elements. It entered diagnostics and received I called Whirlpool Tech Line and spoke with Andy to check on software updates. This unit is fully functional now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/13/2022
Customer stated unit making pulsing noise, thought to be coming from ice maker. Ran each part individually through diagnostics testing, customer confirmed that the ice maker was the noise he was hearing just at a lower decibel. Also found ice box fan to be making a pulsing noise. Ordering ice maker and ice box fan. Ice maker is psp item.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430WP02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/13/2022
Our customer has continued to have the F8E0 error code return and I retrieved an F1E1 error code again. The console replaced is defective. We will need to change the console, the control and the fan. Our customer has a separate problem in which the Microwave on reheat will cancel all saved cooking information if they open the microwave to check on the food. On all other cooking modes they can open it up and it will save all their cooking information. I explained to them that I did not have an answer for that and that I would find out. I contacted Steve, Senior Technician at Whirlpool and he informed me that the microwave does not have a reset mode/ feature. I told him I saw it on page 14. He informed me that this was for the main oven. I found that the microwave does have this feature and it is described in great detail on page 15. I called Whirlpool Tech Line again hoping to get a different Technician because Steve is rarely helpful. I called 3 times and was just getting him so this will be better addressed in home with a different Senior Technician. I could see nothing that would indicate the ability to do this or not from the owners manual. We will need to change out the microwave appliance manager as well. Parts ordered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/13/2022
Customer stated unit making pulsing noise, thought to be coming from ice maker. Ran each part individually through diagnostics testing, customer confirmed that the ice maker was the noise he was hearing just at a lower decibel. Also found ice box fan to be making a pulsing noise. Ordering ice maker and ice box fan. Ice maker is psp item.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Jay
Job Details: 01/13/2022
No error codes found. A squeaking noise is heard on spin and machine would move intensely once the spin had started. Looked underneath and 3 gearcase mounting bolts were loose. Tightened and the noise spinning issue went away. Unit working as it should.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near San Antonio, TX 78245
Jay
Job Details: 01/13/2022
Model number was wrong. Updated model number and ordered correct parts.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near San Antonio, TX 78245
Jay
Job Details: 01/13/2022
Customer informed on the call that they already had it fixed
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/13/2022
Tested unit. Not powering on. Found socket shorted out bulb and control relay. Installed new socket. Will need New control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Boerne, TX 78015
Richard G.
Job Details: 01/13/2022
Customer complaint is that the unit gave error F8E4 and would not work. Entered diagnostics and found error codes F8E4 overfill, F9E2 diverter control error, FAE2 vent wax motor error. Ordering pump and motor, and control to resolve issue. Rescheduling float switch.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Converse, TX 78109
Chris S.
Job Details: 01/13/2022
Customer stated that washer was doing the same noise as last time I dont have a camera assembly in my truck stock need to order that and actuator and gear case just in case.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78245
Jay
Job Details: 01/13/2022
No codes found. Replaced gear case and shift actuator. Calibrated and ran diagnostic. No more grinding noise but still a constant tapping from the agitator arm. Ordering new arm. Barrier cap is missing, ordering new one as well.