Near San Antonio, TX 78220
Jesus C.
Job Details: 03/26/2020
DRYER MAYTAG MEDB835DW3 Tested dryer. No heat during testing. Found wiring to element was loose causing poor connectivity. Fixed wiring. Unit is heating. No further issues during testing. Tested to complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/26/2020
DRYER WHIRLPOOL WED8620HC0 Heater not functioning. Verified that outlet is only receiving one leg of power. Advised customer to seek electrician.
Near Cibolo, TX 78108
Shawn W.
Job Details: 03/26/2020
DRYER WHIRLPOOL WED4815EW1 "I found the dryer outside. I asked where the outlet was. The client informed me that it was inside and that they had another dryer connected. I asked to see the outlet. The 240 VAC outlet was not wall mounted. It was dangling and and covered in multiple locations with electric tape. Much of the tape was loose. I did not check the outlet with my meter because it was on the floor, looked dangerous to touch and the linoleum was loose. I did not want to cause any damage to the floor or get hit with 240 volts AC. I called the previous technician SL for his recollection and guidance. The terminal block on the unit looked damaged and would need to be replaced as well. I probably have it on truck stock and I figure that SL does as well, hence the part not being ordered. I called Whirlpool Safety to explain my concern that the original wiring harness was likely fried by the bad outlet and would likely happen again. I spoke with Kristina. She advised to not conduct r
Near San Antonio, TX 78251
Richard G.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Customer complaint is that the unit is not cooling. Found refrigerator compartment and freezer compartment not cooling well. Food in freezer section is soft. Customer is not happy with the refrigerator and still wants it replaced. Customer states they were told by Jay that the unit would be replaced. Ran unit through diagnostics and average temps over last 6 hours range from 40 to 60. Test 40 on compressor the compressor would not ramp up to maximum speed. Called techline spoke with TJ. He states it sounds like it is a sealed system issue. Recommends having a sealed system tech come out and reference Pointer# W11098465. Also states there could be any number of sealed system issues that could be causing the problem. Ordering compressor and condenser.SR#7727408709; rqstng P&A on 1 W10865728 (condenser) and 1 W10903340 (compressor)
Near San Antonio, TX 78201
Jesus C.
Job Details: 03/26/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Applied sealant to freezer liner. Good seal. No further issues. If issue reoccurs then will need to replace door. Job complete.
Near San Antonio, TX 78023
Douglas H.
Job Details: 03/26/2020
RANGE JENN-AIR JDRP548HL00 Confirmed that glass frame is damaged. New one came in damaged worse than original one. Ordering new one to resolve the issue.; ordrng 1 W11318831 (frame-glas)
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/26/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "I was unable to verify model number and serial number. Called Techline to see if there was a new location on this newer model. I spoke with Cathy and she confirmed for me that the location is the same as the older models. The serial number listed on this ticket is not a valid ticket. The tag is missing. I called Trade partners to see what we could do. Trade Partners explained to me that I would not be able to work on it and have our Company be paid by Whirpool. I explained to the customer that they can call Whirlpool and if they have good records, Whirlpool might be able to send out a new model and serial number tag."
Near Helotes, TX 78023
Douglas H.
Job Details: 03/26/2020
RANGE WHIRLPOOL WFG320M0BB2 Unit oven not coming on. Finding issue to be igniter. Ordering igniter due to not having one on the truck. ; ordrng 1 W11176454 (igntr-oven)
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/26/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Control lock was on and not washing. Turned control lock off. Tested unit, found motor is severely clogged so not pushing water. Order pump and motor to resolve the issue. ; ordrng 1 W10805015 (pump&motor)"
Near San Antonio, TX 78253
Justin
Job Details: 03/26/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Ran unit through diagnostics and did not see codes, did not see leaks. Unit sits back far enough and seal is good. Opened front panel did not see leaks. Checked float switch to make sure it was not stuck. No leaks detected."
Near Helotes, TX 78023
Christian G.
Job Details: 03/26/2020
WASHER WHIRLPOOL WFW85HEFC1 Rescheduled to 3/26.; schdld next appmnt for 3/26 THU !
Near San Antonio, TX 78253
Justin
Job Details: 03/26/2020
WASHER MAYTAG MVWB865GW0 Verified LF code and inlet water temperature fault. Replaced inlet water valve and tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 03/26/2020
WASHER MAYTAG MVWB865GW Found LF code and inlet water temp. Changing valve with truck stock. Tested to complete. Saw delivery and purchase date within warranty. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78245
Ezequiel V.
Job Details: 03/26/2020
WASHER MAYTAG MVWB765FW3 While replacing stator and slider screw head that hold rotor on broke off into gearcase unable to remove ordering new gearcase.; ordrng 1 W11134159 (gearcase)
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/26/2020
RANGE WHIRLPOOL WFC150M0EB3 Installed new hinges and door panels. No further issues. Tested to complete.
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced gasket and motor evap no issues with freezer door sealing. No issue with refrigerator freezer. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/26/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Customer stated unit freezer stopped cooling but this morning it began again. Ran diagnostics, found issue to be with main control and UI. Ordering both to resolve the issue. ; ordrng 1 W11411871 (UI) and 1 WPW10739408 (cntrl-elec)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW4855HW1 Issue stated by customer: washer making screeching noise. Ran unit with clothes to try and recreate noises. Nothing out of the ordinary. Ran unit through automatic tests and recalibrated unit. Unit tested good. Informed customer to give us a call if she notices anything else.
Near San Antonio, TX 78245
Ezequiel V.
Job Details: 03/26/2020
WASHER MAYTAG MVWB765FW3 While replacing stator and slider screw head that hold rotor on broke off into gearcase unable to remove ordering new gearcase.; ordrng 1 W11134159 (gearcase)
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/26/2020
REFRIGERATOR KITCHENAID KSSC48QVS06 "Last trip found failing compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Upon testing unit began cooling immediately upon testing. No further issues at this point. Collected labor."
Near San Antonio, TX 78205
Ezequiel V.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Installed refrigerator leveler, refrigerator is now balanced no further issues at this time. Job complete."
Near Aransas Pass, TX 78336
John L.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRT104TFDW00 "Inspected unit, found issue to be with compressor. Compressor has locked up, replace to resolve this issue.; ordrng 1 W10575980 (compressor)"
Near Helotes, TX 78023
Richard G.
Job Details: 03/26/2020
WASHER MAYTAG MVWC465HW2 "Replaced tub ring, valve, and control. Tested to complete. No leaks detected. Unit is good to go."
Near Kingsville, TX 78363
Adam
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows hose from top to pump has burst/split. Replace hose to resolve issue; ordrng 1 W10763259 (hose)
Near Corpus Christi, TX 78418
John L.
Job Details: 03/26/2020
WASHER MAYTAG MVWB765FW3 "Installed components, issue resolved."
Near Portland, TX 78374
John L.
Job Details: 03/26/2020
DISHWASHER WHIRLPOOL WDF330PAHS1 "Installed components, issue resolved."
Near Kingsville, TX 78363
Adam
Job Details: 03/26/2020
RANGE WHIRLPOOL WFE505W0HS1 Install components tested unit issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 03/26/2020
FREEZER WHIRLPOOL WRT316SFDB01 Because gasket is factory sealed to door and trying to reinstall new gasket left large gaps and holes. Replace door to resolve issue.; ordrng 1 W10481434 (nameplate) and 1 W10657315 (dor-fip)
Near Kenedy, TX 78119
Michael
Job Details: 03/26/2020
WASHER MAYTAG MVWB765FW0 "F3E2, F5E4,F8E6, cleared error codes, tested inlet valve, it’s leaking by on the cold side. Removed inlet valve and replaced it with a new one. Quoted customer for SCF, P&L. Collected"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/26/2020
DRYER MAYTAG MED6000XW0 "Installed components, tested after installation. Issue resolved"
Near Corpus Christi, TX 78415
Adam
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW4850HW1 Inspection of unit shows error code for drain pump and Long fill no fill. Customer has drain hose hooked to outside pipe lower than drain hose on unit also no air gap between hoses. Advise customer to reposition drain hose as well as proper installation of drain hose. Calibrated unit ran verification cycle all issues resolved
Near Aransas Pass, TX 78336
John L.
Job Details: 03/26/2020
WASHER MAYTAG MHW4200BW1 "Installed bellow, issue resolved"
Near Corpus Christi, TX 78410
John L.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Installed components, issue has been resolved."
Near Little Rock, AR 72205
Colton B.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue was that dispenser is leaking water and water build up on bottom of refrigerator compartment. Cleared blockage on refrigerator drain hole to resolve issue. Didn’t appear to be any air in the water lines. Cleared lines anyway, dispenser still dripped. Finding issue to be a bad 3 way valve. Ordering new one to resolve issue.; ordrng 1 WPW10341329 (3 WAY VALVE)"
Near Orange Grove, TX 78372
John L.
Job Details: 03/26/2020
WASHER MAYTAG MVWB965HW0 "Installed component, issue resolved"
Near Orange Grove, TX 78372
John L.
Job Details: 03/26/2020
WASHER MAYTAG MVWC415EW2 "Installed components, issue resolved."
Near Orange Grove, TX 78372
John L.
Job Details: 03/26/2020
WASHER MAYTAG MHW6630HW0 "Installed components, tested after installation. Issue resolved."
Near Alice, TX 78332
Adam
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW8500DC2 Installed components calibrated unit ran verification cycle issue resolved
Near Kenedy, TX 78119
Michael
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW5000DW2 "F2E1, F0E2, F7E1, cleared error codes and the calibrated the wash plate was slipping when it was trying to grab the basket. Removed wash plate and HUB, both are in good w,€condition. Unplugged the appliance and looked underneath, there was a piece of material caught between the clutch and pulley, installed cam assembly from truck stock. Calibrated and performed a diagnostics test the appliance would shut off and unlock before it stopped spinning, replaced control, the appliance is working normal.; used 1 W10721967 (CAM) from stock"
Near Little Rock, AR 72204
Colton B.
Job Details: 03/26/2020
DRYER WHIRLPOOL MEDB855DW3 Issue is that the unit isn’t powering on. Wall outlet checked good. Control board is getting proper voltage but is not sending voltage to the UI. finding issue to be a bad control board. Quoted customer for a new board. Customer wants to go through with repair. Scheduling for April 7th.; ordrng 1 W10833000 (CONTROL )
Near Victoria, TX 77905
Michael
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Frost in the back of the freezer, this is due to moisture, the appliance is sealing and cooling properly, no air leaks, evaporator isn’t freezing up, appliance is working normal"
Near Little Rock, AR 72202
Colton B.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Issue was a no cool refrigerator. Looked at compressor and found start device charred and deformed. Found the connector from power cord to start device melted. Order new start device, capacitor and power cord harness to resolve issue. ; ordrng 1 W10659093 (POWER CORD HARNESS ) and 1 WPW10448874 (START DEV) and 1 WPW10662129 (START CAPACITOR )"
Near Victoria, TX 77901
Michael
Job Details: 03/26/2020
RANGE AMANA ACR4303MFB3 "The customers concern was how the the coils would fluctuate on temperature as well as the color change. The appliance is designed with temperature limiting coils and is working normal. Showed customer where it states this in the user care guide. This is a new home, Customer moved in 03/15/2020"
Near Little Rock, AR 72209
Colton B.
Job Details: 03/26/2020
WASHER MAYTAG MVWB765FC3 Issue was that the customer is not able to start unit or select the cycle they want. Voltage to unit was good and the control was sending good voltage to UI. Finding issue to be a faulty UI panel. Ordering new console and returning.; ordrng 1 W11162441 (CONSOLE )
Near Little Rock, AR 72204
Colton B.
Job Details: 03/26/2020
DRYER WHIRLPOOL WED5300SQ0 "Customer issue is that the dryer intermittently does not work. Found shorted high limit thermostat. Part has already been replaced, so I checked heating element. Element has good continuity, however a few of the coils are severely warped. This could be the reason that fuses keep blowing. Out of both items in truck stock. Ordering to resolve issue. ; ordrng 1 279816 (THERM-CUTOFF) and 1 279838 (ELEMENT )"
Near Little Rock, AR 72204
Colton B.
Job Details: 03/26/2020
DISHWASHER WHIRLPOOL WDF560SAFW2 Customer complaint was dishwasher not washing dishes. Finding issue to be a bad pump motor. Found F4E3 error code in diagnostics. Ordering new sump assembly tor resolve issue. ; ordrng 1 W11085683 (SUMP ASS) and 1 W11306302 (CONTROL)
Near Little Rock, AR 72103
Colton B.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Issue was missing ice maker. Installed ice maker from and water supply line. Unit is under 1 year manufacturing warranty.
Near Little Rock, AR 72202
Colton B.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Unit was taken care of by apartment maintenance.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/25/2020
REFRIGERATOR FRGIDAIRE FPRU19F8RFB Unit not cooling and teal blue stain under unit. Found that to be a coolant leak. Found leak to be coming from the heat exchanger. Quoted 527.56 for P&L. Customer wants to proceed with repair. Collected Sc. ; ordrng 1 5304504767 (heat exchanger asm) and 1 WPW10143759 (dryer)
Near Spring Branch, TX 78070
Douglas H.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Unit not making ice. Found e2 error motor lost position. Ordering new ice maker to resolve. CRP the part; ordrng 1 W11294907 (icemaker)
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 03/25/2020
REFRIGERATOR SAMSUNG RF23HCEDTSR Customer stated that the issue is the unit is making a loud buzzing noise from what sounds like a fan. Also ice reduction is intermittent. Found issue to be faulty evaporator fan motor. Ordering parts to resolve issue.; ordrng 1 DA97-12815B (MOTOR)
Near Boerne, TX 78006
Douglas H.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Upon arrival found filter mounting plate to be broken. Customer had new filter and needed it changed. Changed filter for customer, ice maker appears to be functioning but will bring part back when returning for filter mounting plate. Ordering filter plate to resolve the issue. ; ordrng 1 WP67001668 (plate- fil)"
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/25/2020
WASHER SAMSUNG WF363BTBEUF/A2 Installed new counterweight. Called tech line.7003689465. Ran spin test. Good spin. No issues during testing. Unit is working properly. Tested to complete.
Near Schertz, TX 78154
Steven G.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator found ice maker short cycling and filling the ice bucket with water, replaced ice maker checked operation unit working normal now ; used 1 WPW10190965 (ICE MAKER) from stock"
Near Schertz, TX 78154
Steven G.
Job Details: 03/25/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "Checked dishwasher found F2 E2 code ran diagnostics found bad control board, replaced control board checked operation unit working normal now"
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 03/25/2020
RANGE WHIRLPOOL WEG515S0FS0 Checked range found oven not igniting did not hear sparks ordering spark module for oven to resolve issue.; ordrng 1 WPW10110491 (module-spk)
Near Boerne, TX 78006
Tommy B.
Job Details: 03/25/2020
RANGE JENN-AIR JDRP436HL00 Called techline spoke to Andrew. Techline to submit a product report.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the unit stopped dispensing ice. Find issue to be at the icemaker is calling for water unnecessarily causing overflow and freezing of water in the bin assembly. Cannot remove the bin assembly at this time. Ordering a new ice bin and new icemaker to resolve issue.; ordrng 1 W11185686 (ice-contnr) and 1 WPW10300024 (icemaker)
Near San Antonio, TX 78253
Christian G.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated by customer: refrigerator not cooling properly. Found bad baffle motor and bad thermistor. Replaced diffuser, thermistor and freezer wiring harness. Unit tested good. Informed customer of survey."
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/25/2020
WASHER SAMSUNG WA45H7000AW The customer informed me that the unit he needs repair on is his dryer not his washer. I called the office to see if we could change the authorization and I was informed that the customer will need to call His insurer to seek a new authorization. I informed the customer.
Near Castroville, TX 78009
Justin
Job Details: 03/25/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR "Found new ice maker cracked by fill tube area, water would leak out if installed. Replaced control board, updated call with Samsung support. Ordering ice maker 7003689487. ; ordrng 1 DA97-15217B (ICE MAKER)"
Near San Antonio, TX 78201
Jesus C.
Job Details: 03/25/2020
WASHER AMANA NTW4516FW3 Tested washer. F8E1 error code. Good water from valves. Good drain. Found pressure hose from tub was kinked going to control. Fixed pressure hose. No further issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/25/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer complaint is that the refrigerator section is freezing up. Ice is building up in the back of the refrigerator. Ordering harness with evaporator fan motor and thermistors.; ordrng 1 W11033168 (harns-wire)
Near San Antonio, TX 78201
Jesus C.
Job Details: 03/25/2020
WASHER WHIRLPOOL WTW5500XW1 Tested washer. F7E1 error code. Found tachometer is not reading basket speed. Replaced bad actuator. Ran calibration. No issues during testing. Unit is working properly. Tested to complete. ; used 1 WPW10006355 (ACTUATOR) from stock
Near San Antonio, TX 78254
Christian G.
Job Details: 03/25/2020
DRYER MAYTAG MEDX655DW1 Issue stated by customer: dryer running non stopped. Found bad timer. Replaced control and timer to ensure issue was resolved. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/25/2020
DRYER MAYTAG MEDB835DW4 Checked dryer found start button delaying start. Replaced fascia panel ran diagnostics no issues. No error codes found during testing or operation. Good air flow through dryer. Job complete.
Near Converse, TX 78109
Steven G.
Job Details: 03/25/2020
WASHER WHIRLPOOL WFW92HEFC0 "Checked washer found water sitting in tub bellow cleaned out tub holes and ran cleaner through them, draining properly now advised customer to run cleaner through washer every 6 months, washer is working properly"
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/25/2020
REFRIGERATOR JENN-AIR JS42SSDUDE01 Replaced 2 of 4. Issue resolved . All lights in refrigerator are functional.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/25/2020
RANGE WHIRLPOOL WFE505W0JZ0 Issue stated by customer: cooktop hot light stayed on. When I arrived unit light was off. Customer stated it had turned off after 3 days. Cooktop wasn’t hot. Found control connection was loose. Ordering control to resolve issue.; ordrng 1 W11314391 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced diffuser and thermistor.tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 Replaced control and thermistor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 03/25/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS3 Replaced door interlocks ran microwave no issues. No error codes found during testing or operation. Job complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/25/2020
WASHER MAYTAG MVW7232HW Verified water inlet valves are functional. There were no error codes stored in diagnostics menu. I completed a factory reset of the control. Issue resolved.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/25/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "Replaced motor, both wiring harnesses, and capacitor. Tested to complete. Unit is good to go."
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/25/2020
COOKTOP GAS KITCHENAID KCGS556ESS02 "Customer was complaining of the middle burner bursting with flame after long pulsating. I verified. There is a technical service pointer W10829776. This calls for a burner service kit for this model: Part #W10837359. However, I discovered that they have the corrected part. Found that the burner cap was displaced. I corrected. I instructed client on proper operation and some extra care tips. Fully operational. Job complete."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/25/2020
WASHER MAYTAG MVWB855DC4 "Issue stated: washer had drain issues. Found washer constantly draining/not stopping. Drain pump had wrong connector. Replaced drain pump with truck stock and control to resolve issue. Unit tests good.; used 1 W10876600 (PUMP WATER), and 1 WPW10531320 (PUMP DRAIN) from stock"
Near San Antonio, TX 78237
Richard G.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Replaced wiring harness. Tested to complete. Auger is now working as designed.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/25/2020
WASHER WHIRLPOOL WTW8040DW Issue stated: water flowing slow. Replaced water valve assembly. Unit tests good.
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/25/2020
WASHER WHIRLPOOL WTW8500DC5 This item is under warranty. (Picture of receipt included). Date updated. Found no error codes. When running service test mode found that the toggle fresh fill valve and toggle detergent valve would not come on. Would not go into spin test because lid would not lock. Conducted Lid lock test number 8 and it passed. I checked the agitator manually and it spins freely. My findings are pointing toward a control board issue. I called Tech-Line and spoke with Cathy. We went through the rest of test 8 to check the resistance and continuity of the lid lock at J6 and harness. It is fine. We did other various checks of the motor and shifter at J4 and J1 including Checking it under load. We were reading 0 VAC on the shifter which indicates a need for a new control board. We should have been reading 120 VAC. We did finally get a F7E9 error code for a Locked rotor. have ordered the part. SR#7727445651. I checked the shifter and it is connected. ; ordrng 1 W11209420 (cntr
Near San Antonio, TX 78250
Christian G.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue stated by customer: ice not coming out of ice maker. Customer can’t pull ice bin out either. Previously replaced ice maker. Ordering bin and control; ordrng 1 W10884720 (harns-wire) and 1 W11043763 (cntrl-elec) and 1 W11185686 (ice-contnr)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/25/2020
REFRIGERATOR JENN-AIR JFC2290REP00 Customer stated that the unit is not dispensing water. Herd the water valve actuating and determined issue to be filter related after using bypass cap. Unit testing good now. Will need replacement filter from customer. Yes to survey.
Near San Antonio, TX 78250
Justin
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Need to order heat probe for unit. ; ordrng 1 W10856574 (heat-probe)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/25/2020
OVEN ELECTRIC (D KITCHEN AID KOSE507ESS01 Customer stated that the unit stopped working after a self clean. He had replaced thermal fuse and replacing thermostat resolved issues. Unit testing good now. Collected service call parts and labor.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Called techline spoke to Joel. Recommended to also swap fan blade and motor as well as performing a full inspection f cabinet. ; ordrng 1 WP2163777 (blade-fan) and 1 WP2315539 (motor-evap)
Near Ingram, TX 78025
Tommy B.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated that the issue is the unit is not making ice. Observed that the water dispenser would not dispense water but I could hear the valve actuating. Removed the water filter and found issue to be the filter needs to be replaced. No further issues at this time.
Near Live Oak, TX 78233
Steven G.
Job Details: 03/25/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Checked refrigerator found freezer gasket not sealing heated gasket now normal, found bad mullion ordered; ordrng 1 W11034034 (MULLION)"
Near San Antonio, TX 78254
Justin
Job Details: 03/25/2020
RANGE MAYTAG MER6600FZ2 Replaced harness wire and tested unit to completion.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/25/2020
WASHER MAYTAG MHW6630HW0 Replaced both inlet valves. Tested to complete. Unit is good to go.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/25/2020
ICEMAKER (STANDA KITCHEN AID KUIS18NNXS0 "Customer stated that the unit stopped making ice. Found damaged cutter and a condenser fan motor. Quoted P&L as . Collected service call.; ordrng 1 W10124096 (fan,motor) and 1 WP2313637 (grid-cuttr)"
Near Canyon Lake, TX 78133
Jim G.
Job Details: 03/25/2020
DRYER SAMSUNG DVE50M7450W/A3 Verified the issue was no heat. The heating element was open. Ordering part number Steve Reference# 700369000718883412561 gcpa credentials to order parts; ordrng 1 DC97-14486A (HEATING ELEMENT)
Near San Antonio, TX 78250
Christian G.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Issue stated by customer: water leaking from freezer side door and no ice. Found ice maker fill valve hose disconnected. Reconnected hose. Unit ran good and filled as intended. Informed customer of survey.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/25/2020
COOKTOP GAS KITCHEN AID KCGS556ESS02 Replaced orifice. Apparently the wrong orifice was installed and also switched. I corr3cted and I stalled proper part. Issue resolved.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/25/2020
MICROWAVE OVEN SAMSUNG ME21M706BAS Identified the vent has been broken. Swapped out with a new vent cover to resolve issue. No further issues at this time.
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced control board. Informed the client that if they had any problems with ice production in the future that the water pressure could be raised a bit. Water dispenser dispensed about 6 ounces in 8 seconds. Temperatures are fine. Fully operational. Job complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/25/2020
WASHER WHIRLPOOL WFW92HEFC0 Door lock is slightly damaged. Ordering part will return. ; ordrng 1 WPW10443885 (door lock)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/25/2020
DRYER MAYTAG MED6630HW1 Replaced electrode and wiring harness. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 03/25/2020
DISHWASHER WHIRLPOOL KDTM354ESS3 "Replaced detergent dispenser, unit is good to go."
Near Boerne, TX 78006
Douglas H.
Job Details: 03/25/2020
MICROWAVE OVEN KITCHENAID KOCE500EBS07 Unit showing f9e0. Customer stated that there was electrical work done for the pool and then this happened to the unit. They believe it is an electrical issue due to pool company/electrician blew a fuse. Advised will put a note that If issue isn’t resolved when the electrical issue is fixed will have parts ordered. Marking parts as estimate due to issue at this point not unit related but electrical issues. Customer closed on home 3/20/19; rqstng P&A on 1 W10915648 (cntrl-elec) and 1 W10916778 (swtch-memb) and 1 W11179310 (cntrl-elec)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/25/2020
DRYER WHIRLPOOL LTE5243DQ3 Replaced door switch on dryer. No issues after replacing dryer stops when door is opened. Good heat coming from dryer. Job complete. Collected remains in balance.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Evaporator is completely frozen over. I was able to free up the ice enough for the middle drawer to close properly. Will return to replace thermistor (included with fan assembly) as well as cover and pan should they be damaged during extraction. ; ordrng 1 W10525237 (pan-drip) and 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap)