Near San Antonio, TX 78222
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Necked refrigerator found bad refrigerator thermistor ordering ref thermistor to resolve issue, customer will call for scheduling part install.; ordrng 1 W10556397 (thermistor)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/20/2020
COOKTOP GAS JENN-AIR JGD3536GS00 "Issue is that flames are too high. Unit is set up for NG when it is on LP. Ordering conversion kit. Currently on BO, will call when they come in.; ordrng 1 W11083838 (cnvrsn-kit)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/20/2020
DRYER MAYTAG MEDB765FC0 "Issue is a whining sound when dryer kicks on. Once dryer is running there is no noise issue. Belt, pulley and rollers all look to be in good shape. Finding issue to be bad start windings in the motor. Ordering a new motor and blower wheel to resolve issue. Will call customer when part comes in.; ordrng 1 WPW10349492 (wheel) and 1 WPW10508324 (motor-drve)"
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2020
DRYER MAYTAG MED7230HW1 "Unit is not running correctly, will power on but when you go to run unit it will make clicking noise then turn off display. Issue within control and display, possible motor fault. PSP item on control and console. ; ordrng 1 279787 (motor) and 1 W11413567 (CONSOLE ) and 1 W11441687 (CONTROL )"
Near San Antonio, TX 78251
Richard G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Customer complaint is that the refrigerator compartment is not cooling. Replaced evaporator cover per special project. There is no change to customer’s initial complaint. The ui continuously beeps and the power failure led is steadily on. Every few minutes the compressor attempts to kick on, the main control board clicks, and the door open alarm sounds. Compressor shuts off, condenser fan runs followed by clicks on the main control board, then the ui makes a sound like it was just powered on. Main control clicks again and compressor begins humming. Called techline and spoke with Robert. Ran through some tests on the fans and ui. States it is a control board issue and to replace the Main control and the control board at the compressor. Spoke to customer about repair. She will look for a new refrigerator.File 7729321396"
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/20/2020
WASHER MAYTAG MVWB865GC0 Ran diagnostics and received error code F6 E2 communication error UI/ACU. We have no continuity in the UI harness. We have 120 VAC at the control board and the green light is blinking. We will need a new UI harness and perhaps a UI and it is unlikely that a new control board will be needed. Part ordered and rescheduling already ordered parts as a contingency. This is a MTF8D00APL1 Whirlpool is covering parts and labor. Our customer is paid in full for our service fee. ; ordrng 1 W11199207 (harns-wire)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/20/2020
OVEN ELECTRIC (D JENN-AIR JJW2430WS02 "Replaced fuse, and power supply with no change to ui getting good power to supply and thermal fuse bad ui ordering to resolve issue.; rqstng P&A on 1 W10517887 (panl-cntrl), states that autho needed"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/20/2020
ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 "Checked ice maker found build up at compressor, compressor turning on and turning off within 5 seconds. No frost pattern at evaporator. Gave customer quote for repair. Customer will call if they want to continue service.; rqstng P&A on 1 2217224 (relay) and 1 W10783194 (overload) and 1 WPW10218037 (evaporator), states that autho needed"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/20/2020
COMPACTOR WHIRLPOOL MTUC7500ADM0 Checked compactor found broken gear ordering gear to resolve issue.collected service call fee. ; ordrng 1 882699 (gear-drive)
Near San Antonio, TX 78254
Justin
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Valve and ice maker will be needed for issue.; ordrng 1 W10865826 (valve)
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/20/2020
DISHWASHER KITCHENAID KDTM354DSS4 Customer stated that the unit isn’t completing cycles. Diagnostics revealed errors F10E3 F8E1 F8E2. Found issue to be faulty control. Collected service call. ; ordrng 1 W10712076 (cntrl-elec)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRSC703HPS "Issue was that the UI was not sitting flush with the refrigerator door. Reinstalled UI correctly, it now sits flush with door. The contact number we have is for the realtor I believe. Other people were working on the house. Completed repair and left. Tried calling contact to let her know the issue was resolved but the phone never went to v/m, just kept ringing. Email is on file."
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/20/2020
WASHER WHIRLPOOL WFW560CHW1 Checked washer found no issues with drain system preformed diagnostics testing no issues no error codes found during testing or operation. Job complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/20/2020
DISHWASHER MAYTAG MDB8959SKZ0 Issue is a no drain dishwasher. Found issue to be a broken chopper attachment. Took pictures per service pointer and am ordering a new drain pump to resolve issue. Unit now drains. ; ordrng 1 W11497943 (DRAIN PUMP)
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2020
RANGE WHIRLPOOL WFC150M0JB0 "Found wall outlet not brining in correct voltage, 240 was going across neutral and L2. Customer will call to schedule another appointment once house supply is good to ensure no other damage has occurred."
Near San Antonio, TX 78232
Tommy B.
Job Details: 11/20/2020
RANGE KITCHENAID KSEG700ESS0 Replaced control to resolve issues. Unit still nonfunctional. New error code present F1E0. Unit will need a new primary control board as resetting the unit did not resolve the issue.; ordrng 1 WPW10453975 (cntrl-elec)
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05 The unit will need a new light module for the freezer section. Part ordered.; ordrng 1 W11449273 (MODULE)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2020
DISHWASHER JENN-AIR JDB3200AWS0 "Console unresponsive except for cancel button and heavy wash cycle. Appears to be console shorted out. Quoted Best case scenario quote 318.16 for console and labor, worst case scenario 424.38 for control, console and labor. Collected Sc. Custom wants to proceed with repair even in worst case scenario. Ordering console and control to resolve the issue. Parts on b/o. ; ordrng 1 W10813131 (CONSOLE)"
Near San Antonio, TX 78210
Douglas H.
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit not dispensing ice or water. Also noticed no lights on. Unit acting like a door stuck open. All doors shut. Verified through diagnostics that unit thinks all doors are open. Ordering UI, control, door switches and pantry floor for switches on it. Unit needs authorization ; rqstng P&A on 1 W11215631 (FLOOR) and 3 W11289496 (SWITCH)s and 1 W11330971 (UI PANEL) and 1 WPW10675033 (CONTROL), states that autho needed"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/20/2020
MICROWAVE OVEN WHIRLPOOL GMC305PRS01 Called customer. Needs to cancel appointment. Will contact us if needed.
Near Atascosa, TX 78002
Justin
Job Details: 11/20/2020
WASHER MAYTAG MVWB765FC3 "Will need console, control has been replaced and console is still faulty. ; saved tckt"
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/20/2020
WASHER SAMSUNG WF210ANW/XXA F3 27 error in diagnostics. Drain is non functional. Unit requires a new control board. Part is discontinued. Conducting additional research to determine if we can acquire the part. Quoted for labor plus the additional second tech labor charge . Collected service call.
Near San Antonio, TX 78227
Richard G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Customer complaint is that the freezer section will stop cooling and the icemaker will stop working. Need to replace evaporator harness.; ordrng 1 W11405276 (EVAP HARNESS)
Near San Antonio, TX 78240
Justin
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF331PAHS1 "Found garbage disposal blocked not allowing water to drain. Fixed issue, unit is good to go."
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS11EM4EB01 Our customer installed the door correctly and as soon as they closed the door the outer glass fell down and broke (picture included). All parts needed for rebuild were ordered. Any parts not needed will be returned to vendor.; ordrng 1 4457130 (retainer) and 1 9760564 (door hinge) and 1 W10789031 (clip) and 1 W10789031 (clip) and 1 W10804159 (glass-door) and 1 WP3400832 (screw) and 1 WP3400832 (screw) and 1 WP4449247 (glass-door) and 1 WP8303698 (liner-door) and 1 WP9760563 (hinge-door) and 1 WPW10292297 (screw) and 1 WPW10292297 (screw) and 1 WPW10481434 (nameplate)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2020
COOKTOP GAS JENN-AIR JGCP436WP00 Customer stated unit back right flame not right. Found flame high in some points and low in others. Found cause to be burner head not placed properly. Adjusted burner head to resolve the issue. Unit in proper working order now. Collected Sc.
Near Castroville, TX 78009
Justin
Job Details: 11/20/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS01 "Replaced control, bake element and over temp sensor. Control and element covered by extended warranty."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 11/20/2020
RANGE KITCHENAID KFGG500ESS2 Replaced igniter and valve but no change ordering orfice and orfice hold to resolve issue.; ordrng 1 W10515455 (burnr-head) and 1 W10732140 (holder-orf)
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "I found that the display continued to show that the ice maker is off, even though it is on. The switch for the bail arm seemed to have a big gap. I reset it and it solved the problem, then it came back. I Installed a new ice maker from my truck stock W11265135 and the gap returned to normal but it did not solve the display problem. Called DH. He advised to check wires on display and if the are connected to replace the display. Part ordered.; ordrng 1 W11265135 (panel-ui), used 1 WPW10300024 (ICE MAKER) from stock"
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/20/2020
RANGE JENN-AIR JEC8536ADB Customer stated the unit is tripping the breaker. Found issue to be faulty wiring harness for right side. Part is discontinued. Collected service call.
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2020
RANGE WHIRLPOOL WFC150M0JB0 "Customer stated that the bake and broil does not work, that the cooktop does work. Found issue to be caused by L1 connector being damaged at wiring harness terminal block. Ordering new wiring harness to resolve issue.; ordrng 1 W11134841 (harns-wire)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR AMANA ART308FFDM06 Customer stated that the unit turned off for one day and stopped cooling and then resumed calling later. Unit testing normally at this time. Reviewed use and care and customer instruct with the customer. No further issues at this time.
Near San Antonio, TX 78251
Richard G.
Job Details: 11/20/2020
DRYER MAYTAG MEDB835DC4 "Customer complaint is that the unit is now not drying clothes. Checked out unit, heater is operating normally, found airflow to be restricted. Removed hose from wall, and airflow was restored. Informed customer that the vent going to the roof is likely restricted from the squirrel that was in the vent. Did not collect service fee."
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW7000DW3 Customer stated the issue with the unit did not complete the cycle and did not drain or spin. Found F0E3 Eric owed and diagnostics. Unit passed automatic test cycle. Explained to the customer about loading procedures and how it can interrupt the cycle. Unit tested good with no issues at this time.
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Will need thermistor for freezer. ; ordrng 1 W10316760 (thermistor)
Near San Antonio, TX 78251
Richard G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Went to replace start device, found compressor to be extremely hot. Checked out compressor, determined bad compressor. Return start device and capacitor."
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/20/2020
COOKTOP GAS JENN-AIR JGC3536GS01 Customer stated smell of gas in cabinet below unit. Upon opening cabinet definitely a strong smell of gas. Used gas detector to find pet gas line not secured to ball valve properly. Tightened up fitting to resolve. Verified not leaking anymore with gas detector. No further issues at this point.
Near , TX 78101
Douglas H.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Last tech found issue in SS. Confirmed issue. Found cause to be overcharge caused restriction. Replaced dry and service port to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point."
Near Castroville, TX 78009
Justin
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced freezer light, ice maker is working as designed."
Near Ingram, TX 78025
Colton B.
Job Details: 11/20/2020
WASHER SAMSUNG WF21OANW/XAA Issue is a no drain washer. Filter is clean and pump is getting voltage. Finding issue to be a faulty drain pump. Customer declined repair. Collected PSC per notes.
Near Helotes, TX 78023
Colton B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV "Issue was that unit was unable to switch between cubed and crushed ice. Replaced solenoid, unit tested good."
Near Selma, TX 78154
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR SAMSUNG RF18HFENBSR "Our customer has been experiencing the ice maker overfilling with water. This Samsung ice maker will have a tendency to overfill if the water pressure coming in is less then 20 PSI. If the water pressure is over 20 PSI and the ice maker still overflows it has a bad water valve. I tested the measured flow of water into the ice maker with good water pressure at the Crestview RV Center. The unit filled as designed. The nature of motor homes stopping and starting water hook up puts stress on the water valve, especially with the inability to air out the lines with a water dispenser. This valve is a single valve and this model does not have a water dispense feature. I checked the ice maker to ensure it is not leaking. It is not leaking. This unit will need a new water valve. Our customer will let us know if and when they will move forward with the repair. This will depend on the actual owners timeline and needs between service at Crest View RV. Jd will let u
Near Center Point, TX 78010
Colton B.
Job Details: 11/20/2020
RANGE FRGIDAIRE n/a "Issue was no broil on unit. Found wire unplugged from broil element. Plugged wire back in, unit tested good. Customer also wanted me to look at vent hoot, told her that I’d need a separate ticket for that and it is a brand that we do not service. She will call warranty company again. Could not find a model and serial tag on unit."
Near San Antonio, TX 78245
Justin
Job Details: 11/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Customer needs a little more time to locate documents. If all else fails I will call trade team and see about having repair covered anyways. Rescheduled for Friday. ; schdld next appmnt for 11/20 FRI !
Near San Antonio, TX 78256
Tommy B.
Job Details: 11/20/2020
COOKTOP GAS KITCHEN AID KCGC506JSS "Customer stated that the issue is the right rear burner sometimes goes out and reignites, the right front burner does not always light immediately and that the left front burner ring is cracked. Issue is cosmetic and all other functions are normal at this time. Customer instruct fulfilled."
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW8040DW4 Replaced control board and latch ran diagnostics test no issues. Washer is working as designed. Job complete.
Near San Antonio, TX 78245
Justin
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced damaged drain hose. Tested to complete. Unit has 2 hoses attached because the dishwasher is too far from disposal.
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "This unit will need a new led module for the freezer. I called N because this was sent OOW COD, but it has special project listed. Our customer was told by Whirlpool that this was a manufacturer defect and that the would pay for the service and part. However, they did not provide an authorization or an S code. I informed NR. I did not collect a service fee. This will need to be worked out with Whirlpool.; ordrng 1 W10843353 (module)"
Near San Antonio, TX 78217
Shawn W.
Job Details: 11/20/2020
WASHER LG WT1201CW When our customer try’s to start a load the unit displays a dE error code. This is related to the door lock. I tried the manufacturer suggested reset action twice but this did not resolve the error. Conducted the various LG service tests related to dE and dL for door sensor and door switch. The door lock is good. The control board needs to be replaced. This control board is discounted.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Previous visit found missing shelves. Swapped out with new parts to resolve issue and unit is testing good with no further issues at this time.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2020
DISHWASHER AMANA ADB1400AGB1 Previous visit found a faulty control. This visit swapped out with new parts to resolve issue and unit is testing good with no further issues at this time.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS586FIEH00 Checked refrigerator found no issues with refrigerator temperatures refrigerator is working as designed no issues. Job complete.
Near San Antonio, TX 78233
Shawn W.
Job Details: 11/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Fixed light socket. Unit is now fully operational
Near San Antonio, TX 78245
Tommy B.
Job Details: 11/20/2020
WASHER KENMORE n/a Customer stated that the issue is the unit has a foul odor. Helped customer run unit through a cleaning cycle and offered alternative suggestions for cleaning options. Collected priority service call with military discount
Near Goliad, TX 77963
John L.
Job Details: 11/19/2020
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit, ran diagnostics to verify issue. Installed water valve, re-calibrated and tested after installation. Unit is now working as should. Issue has been resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 11/19/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 Customer complaint of unit no longer dispensing water after repairs. Inspection of unit shows pedal that dispenses water was out of alignment with housing which was causing the pedal to stay in A depressed state. Reese positioned pedal issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 11/19/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR/A Install component tested unit issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 11/19/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Customer complaint of frost/ice forming in freezer compartment. Inspection of unit shows freezer gasket dead all the way around not making contact with cabinet. Gap is large enough to where he treating will not resolve issue. Advise customer product is 100% repairable. Customer feels that repairing a brand new Product is unreasonable and will be returning unit to retailer. Product is under 30 days old retailer Lowe’s. Issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 11/19/2020
REFRIGERATOR WHIRLPOOL WRX988SIBE01 Sr# 7729320436. Installed all components issues have been resolved. Documented door issue with tech line. Tech line states door was never really meant to shut on its own. This conversation happened after replacing hinges. Issue resolved
Near Goliad, TX 77963
John L.
Job Details: 11/19/2020
RANGE MAYTAG MER6600FZ2 "Installed component, unit still did not come on. Checked electrical, at out let reading 120 both sides at rear of unit reading 206 on one side and 37 on the other. Called Techline about issue and spoke with Leon. Explained finding to Techline, Techline determined that issue is with home electrical and not with unit. Received file number, #7729317505"
Near Aransas Pass, TX 78336
John L.
Job Details: 11/19/2020
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Install components, issue has been resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 11/19/2020
WASHER WHIRLPOOL WTW5100HC0 "Installed component, recalibrated unit. Issue resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 11/19/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Installed components, issue has been resolved."
Near Kingsville, TX 78363
Adam
Job Details: 11/19/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Unit will need a refrigerant charge. Customer states fridge will cool but freezer never freezing. Not a part number specifically order coolant charge but will dictate in notes. Unit cost for 40.8 Grams (R-600a) charge. Job will require sealed system technician. And possible 2 count for labor.; schdld next appmnt for 11/25 WED !
Near George West, TX 78022
John L.
Job Details: 11/19/2020
RANGE KITCHEN AID KSIB900ESS "Inspected unit, ran test on unit unit had a failure with the bake element. Will need to replace bake element to resolve this issue also lift suck it has burnt out and is damaged will need to replace the socket to resolve this and sensor is failing to read temperature properly this will need to be replaced as well.; rqstng P&A on 1 W10586204 (sensor) and 1 W10774342 (elmnt-bake) and 1 W11175594 (sockt-lite)"
Near Helotes, TX 78023
Colton B.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Compressor is running fine. Finding ice build up on refrigerator evaporator to be the issue. Freezer temps are good. Ordering new evaporator cover to resolve issue. 2 in SSB. ; ordrng 1 W10889841 (cover-evap)
Near San Antonio, TX 78253
Richard G.
Job Details: 11/18/2020
MICROWAVE OVEN WHIRLPOOL WMH32519HZ2 Replaced lamp holder. Still need control board.; O-emld tckt
Near Castroville, TX 78009
Justin
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced sump motor for unit, tested to complete."
Near San Antonio, TX 78253
Justin
Job Details: 11/18/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Need gas valve for back left burner. Spoke with customer about appointment will reschedule for next week. ; ordrng 1 W10597156 (valve-gas)
Near San Antonio, TX 78248
Shawn W.
Job Details: 11/18/2020
WASHER LG WM2016CW Our customer decided they want to change all three shocks on the washer. I have ordered the part. The part appears to be an after market part and that is why it is different. This perhaps caused our customers recent problem. They had another technician from another company change out 2 about a year or two ago. This is perhaps how this after market part was ordered by our technician. It appears that there is a different shock. This unit has three shocks and they are all the same. I have ordered these three OEM part shocks. Our customer paid our service fee in full. Remaining balance on completion of job; ordrng 1 383EER3001G (PARTS ASSEMBLY) and 1 383EER3001G (PARTS ASSEMBLY) and 1 383EER3001G (PARTS ASSEMBLY)
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 11/18/2020
REFRIGERATOR KITCHEN AID KRFF507HPS01 Checked refrigerator found rattle noise coming from compressor ordering insulation to resolve issue.; ordrng 4 10835903 (grommet)s and 2 2169104 (insulation)s
Near San Antonio, TX 78253
Justin
Job Details: 11/18/2020
RANGE WHIRLPOOL WFG525S0HS0 "F6E4 stored in unit, unit display not responding to touch on some buttons. Will need control to fix issue. Control is PSP item. 584.27 quoted for repair. Calling trade team to see about covering part. Customer is looking to provide closing paperwork that shows May 2019 closing date. WTG5YTGAP1 code for covering part. 130.89 is balance left ; ordrng 1 W11317846 (cntrl-elec)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived at Lowe’s, was unable to locate refrigerator, checked all refrigerators service order not found.; saved tckt"
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/18/2020
WASHER MAYTAG MVWX700XW1 Our customer is having problems with agitation. I ran diagnostics and found error code F8E3 overflow condition. Ran automatic test mode and found that the agitator did not fully move during the agitation test.I ran test 3a and we were not getting 120 VAC when switching form spin to agitate in Manual test mode. According to the service manual the Main Control board will need to be replaced. Part is ordered. Our customer paid our service fee. Remaining balance upon completion.; ordrng 1 W10405819 (cntrl-elec)
Near Boerne, TX 78006
Colton B.
Job Details: 11/18/2020
REFRIGERATOR LG LRFDS3006S/00 Issue is that ice dispenser and water dispenser constantly run when not locked. Finding issue to be a faulty dispenser switch. Switch is stuck in the active position. Ordering a new switch to resolve issue.P&L on return visit. Collected SC fee. ; ordrng 1 6600JB3001C (DISPENSER SWITCH)
Near Boerne, TX 78015
Colton B.
Job Details: 11/18/2020
DRYER WHIRLPOOL WED9500TW2 "Issue was that a clamp fell out of the facia surrounding the door, reinstalled clamp, unit tested good."
Near Boerne, TX 78006
Colton B.
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Issue is door alarm keeps going off. Customer showed multiple videos of issue. In video customer opened and closed all doors, issue still persisted. Checked all switches in diagnostics, they all worked well. No obstructions were found either. Ordering a control board to resolve issue. ; ordrng 1 WPW10675033 (cntrl-elec)"
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue is frost in freezer and no ice dispensing. Found air gap in freezer gasket. Used hair dryer to resolve that issue. Ice motor works well. Ordering new dispenser parts to resolve ice dispensing issue. 1238; rqstng P&A on 1 W10678156 (pad) and 1 W11087492 (switch) and 1 W11189145 (door-ice) and 1 W11244274 (door-ice)
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/18/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "I noticed that the left side stop pan was misplaced and upon further inspection I found it damaged. I replaced it with one in my truck stock STOP-PAN,LH,SIL W10585151. I properly leveled the unit, defrosted the ice build up and heat treated the seal on the freezer door. Unit is now fully functional.; used 1 W10585151 (STOP-PAN,LH,SIL) from stock"
Near San Antonio, TX 78227
Richard G.
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the icemaker is not working, and refrigerator is not cooling. Found evaporator frozen over. Will need evaporator motor with harness.; ordrng 1 W11087438 (motor-evap)"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 11/18/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS5 Replaced door on microwave due to intermittent display after replacement no issues. Unit is working as designed. Job complete.
Near San Antonio, TX 78253
Justin
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Spoke with the daughter of home owner. Told her We are still waiting on parts, the office will call once parts have arrived to schedule appointment."
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2020
DRYER ROPER RED4516FW "Running behind, rescheduling for Friday.; schdld next appmnt for 11/20 FRI !"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 11/18/2020
OVEN ELECTRIC (D MAYTAG MER6757BAS "Checked range found bad front right element and bad upper bake element ordering elements to resolve issue. Collected service call fee.; ordrng 1 74004105 (element,bake (upr)) and 1 WPW10204680 (elmnt-surf)"
Near San Antonio, TX 78217
Shawn W.
Job Details: 11/18/2020
DRYER AMANA NED4655EW1 "I tested the unit and found that the heating element needed a thermostat WP3387134. I replaced the part, tested unit. It is now fully functional.; used 1 WP3387134 (THRMST-FIX) from stock"
Near San Antonio, TX 78231
Ezequiel V.
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW5000DW3 Replaced control board on washer unit is working as designed no issue. Calibrated machine no issues. Job complete.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Replaced ice maker on refrigerator due to no ice after replacement good harvest food water flow into tray unit is working as designed no issues. Job complete.
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer issue is wet dishes at the end of the cycle and dirty dishes. Finding issue to be customer not using rinse aid and sometimes too much detergent. Walked customer through rinse aid usage and proper wash settings. Also used a screw to tighten the kick plate. Heater operation is good. Unit testing good.
Near San Antonio, TX 78251
Richard G.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL n/a Customer states they called to reschedule this appointment.; O-emld tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 11/18/2020
RANGE SAMSUNG NE58F9710WS/AA Last trip found faulty infinite switch not allowing temp change on right front burner. Replaced infinite switch to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/18/2020
RANGE JENN-AIR n/a Unit right front burner head giving sparatic flame and convection fan giving loud noise. Adjusted fan blades to resolve convection issue. Right front burner would need 73001285 burner head & 73001275 port. Both parts are NLA. No further issues at this point.
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/18/2020
RANGE WHIRLPOOL WFE320M0JS0 "The model number on the receipt is slightly off, hopefully this will fly. Our customer is experiencing a problem with the unit heating properly. If she wants to bake something at 350 degrees F, she has to set it at about 420 F. I ran diagnostics and got OK, no error codes. I made a temperature adjustment based in our customers reported difference by 30 degrees F. After preheating the unit to 350 degrees F it was to hi. I dropped it 15 degrees F. The diagnostics mode showed 19 accumulated days since an error code but there was no error code present. This unit will need a new control as well as temperature sensor.; ordrng 1 W11432568 (CONTROL BOARD) and 1 WPW10181986 (sensor)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/18/2020
WASHER MAYTAG MVWC565FW2 "Customer stated unit tripped breaker. Checked for errors, none found. Checked amp draw during test cycle. Max amp draw is 3 amps. Not enough amp draw to trip the breaker. Ran through diagnostics testing to completion. Unit functioning as designed. Not finding any issues."
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/18/2020
MW-HOOD COMBO WHIRLPOOL GMC305PDS07 "Unit just saying door open when trying to start microwave, appeared as issue was with door switches. Quoted 343.14. Customer wanted to proceed with repair. Pulled unit apart to find door switches corroded. Replaced door switches from stock, issue still persists, also verified the inline fuse was still good. calling techline as found a connector in the top just loose. Also finding no power coming to inline fuse. Found that the bus fuse went out. Not charging customer for switches as it didn’t fix issue. Ordering fuse to resolve the issue. Collected Sc. ; ordrng 1 WPW10017410 (FUSE), used 3 W10727360 (SWITCH) from stock"
Near San Antonio, TX 78249
Douglas H.
Job Details: 11/18/2020
MICROWAVE OVEN MAYTAG MMW9730FZ05 "Microwave door not closing properly. Inspected unit door, hinges and switches all functioning properly. Used a straight edge to find the cavity isn’t flush together properly. There is almost a 1/8inch gap from microwave interior to side of cavity. And almost a 1/8in gap from base of cavity to the top on both sides. Calling techline due to reoccurring issues and to report findings. Spoke with Tj. Explained the situation. Stated unit can’t be fixed due to bow. Did a video call to confirm. Confirmed on video unit is un repairable. No SR7728885220"
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2020
RANGE MAYTAG n/a "Running behind, rescheduling for Friday.; saved tckt"
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/18/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Last tech found f2e1 shorted key. Quoted 150 plus for labor. Replaced console after confirming diagnosis. Unit testing good now. Part still covered under limited part warranty per JA. Collected labor cost.
Near San Antonio, TX 78249
Colton B.
Job Details: 11/18/2020
DISHWASHER KITCHEN AID KDFE104DSS2 Issue was that dishwasher was not washing dishes. Float switch checked good. Called techline who said that the issue seemed to be a control issue. Ordering new control and returning. ; ordrng 1 W10854215 (cntrl-elec)
Near San Antonio, TX 78253
Justin
Job Details: 11/18/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced both control boards and console for unit. Tested to complete.
Near San Antonio, TX 78245
Justin
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 1 year additional Costco warranty documented in quick pics. Will need auger motor for unit. ; schdld next appmnt for 11/23 MON !