Near San Antonio, TX 78245
Richard G.
Job Details: 04/09/2020
WASHER WHIRLPOOL WTW4815EW0 Replaced lid lock. Control received is not the control I ordered. Customer is not happy. Will need to order the part again. Rescheduling drain pump for return visit.; ordrng 1 W10711300 (control board)
Near San Antonio, TX 78250
Richard G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint is that the the freezer section has a large amount of frost built up inside. Verified issue. Checked temperature of freezer section. Was set to negative 6 degrees. Set temperature to 0 degrees. Customer states they want no repairs done on the unit, they want it to be replaced. I informed them that we only do repairs. Customer states they will contact Home Depot."
Near San Antonio, TX 78245
Richard G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced right door seal. Unit is good to go.
Near Boerne, TX 78015
Tommy B.
Job Details: 04/09/2020
DRYER SAMSUNG DV45K6200EZ Customer stated the issue is the unit will not start. Found the unit to power on but will not begin turning drum or initiating heat. Ordering thermostat and control to resolve issue.; rqstng P&A on 1 DC47-00015A (thermostat) and 1 DC47-00018A (thermostat) and 1 DC92-01607L (DISPLAY)
Near San Antonio, TX 78203
Jesus C.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Installed new dust cover and water line. No further leaks. Unit is working properly. Water supply line is leaking. Leak from silver line caused damage to customer flooring. Advised customer silver supply line is not part of warranty. Issue will have to be corrected with the company that installed the unit. Job complete.
Near San Antonio, TX 78215
Jesus C.
Job Details: 04/09/2020
RANGE WHIRLPOOL WFE510S0HS1 Installed new door hinge. No further issues. Tested to complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced wire harness. Issue resolved.
Near Cibolo, TX 78108
Steven G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Checked refrigerator found found broken wire harness, replaced checked operation unit working normal ok"
Near Schertz, TX 78154
Steven G.
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Checked refrigerator found water working intermittent went to replace switch and paddle harness broke on UI ordered; ordrng 1 W11293313 (UI)
Near San Antonio, TX 78230
Steven G.
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked refrigerator replaced right side door checked unit ok
Near San Antonio, TX 78227
Steven G.
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator found ice buildup in freezer found freezer door gasket not sealing, cleaned ice and ran diagnostics both evaporators are freezing normal, adjusted gasket checked freezer door is sealing properly now"
Near San Antonio, TX 78260
Colton B.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue was a loud noise coming from refrigerator. Unable to recreate noise using diagnostics tests. Noticed that the metal back plate was bent in and could have been vibrating against copper lines. Straightened that out. Told customer to record it if it happens again.
Near Universal City, TX 78148
S. L.
Job Details: 04/09/2020
REFRIGERATOR MAYTAG MFI2568AEQ Found right side of pantry slide and end cap damaged ordered all pieces for right side since it is plastic and not to risk damaging pieces factory order parts call when they come in.; ordrng 1 W10874836 (endcap) and 1 WP67003791 (knob- temp) and 1 WP67003793 (slide- tem) and 1 WP67003795 (bar- temp)
Near Boerne, TX 78006
Douglas H.
Job Details: 04/09/2020
VENTHOODS WHIRLPOOL WVW53UC6FS2 Last tech found faulty blower fan. Replaced blower fan to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78258
Colton B.
Job Details: 04/09/2020
OVEN ELECTRIC (D KITCHEN AID KEBS107DSS10 Issue is that the door on oven will not stay closed. Finding issue to be bad hinges. Ordering new hinges and returning. Quoted customer on return visit and collected SC.; ordrng 2 WP4455526 (HINGE)s
Near San Antonio, TX 78253
Justin
Job Details: 04/09/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Customer found frost in freezer, no frost found upon arrival. Checked slides and springs on door, they are working as designed. Let customer know to not put too much weight on bottom trays. Went over survey with customer."
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 04/09/2020
RANGE WHIRLPOOL WFE505W0HW1 Checked range found black wire on terminal block broken ordering new terminal block to resolve issue due to loose connection.; ordrng 1 W10245259 (block-term)
Near San Antonio, TX 78239
S. L.
Job Details: 04/09/2020
WASHER MAYTAG MHWE300VW00 Removed latch replaced cleared drain pump and replaced clamp advised customer that drain pump is showing signs of wear. Have military discount.
Near San Antonio, TX 78259
Jim G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Upper light module assembly and freezer module is in need of replacement. ; ordrng 1 W11205083 (module) and 1 W11239944 (module)
Near San Antonio, TX 78253
Justin
Job Details: 04/09/2020
OVEN ELECTRIC (D KITCHENAID KODE300ESS04 "Customer said unit is taking too long to cook, I explained to customer that these units take an additional 15-20 minutes to reach set-point temps. Calibrated unit up 10 degrees on top and bottom oven. Unit working as designed."
Near San Antonio, TX 78258
Colton B.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Issue was that the pantry door would not close all the way. Found a lot of ice near rails. Defrosted ice and remolded gasket to resolve issue. Collected SC.
Near San Antonio, TX 78260
Colton B.
Job Details: 04/09/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 Issue is no power to oven. Finding issue to be a blown thermal fuse. Got OL reading when testing. Ord new thermal fuse to resolve issue. ; ordrng 1 WPW10545255 (THERM FUSE)
Near Boerne, TX 78006
Douglas H.
Job Details: 04/09/2020
DISHWASHER JENNAIR JDTSS244GS Last trip found heater needed to be replaced due to plastic melting on it. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point. Informed customer that JA would only cover this instance once due to this being caused by user error. At this point unit is still under JA 2yr warranty yes to survey and leave behind.
Near San Antonio, TX 78254
Richard G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Customer complaint is that the freezer section is frozen and the refrigerator section is not cooling. Will need to order thermistors and evaporator fan motor. Requesting p&a on parts, please see sticky note.; rqstng P&A on 1 W10838965 (thermistor) and 1 WP2315539 (motor-evap) and 1 WPW10383615 (thermistor)"
Near San Antonio, TX 78253
Richard G.
Job Details: 04/09/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced control and console. Tested unit. Preheated both ovens to 350. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 04/09/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Not all parts were checked in, part install was scheduled without all parts. The UI is needed to complete the job. No eta for UI per DB due to drop ship ; saved tckt"
Near San Antonio, TX 78222
S. L.
Job Details: 04/09/2020
DRYER MAYTAG MEDX655DW1 "Unit not turning drum correctly and customer complaint was long dry times and lint build up on wall not screen removed rear panel found excess lint build up on rear panel and cabinet snapped photo, customer did use shop vac to clean duct work so from wear i can inspect duct work clean. Found roller failed on unit used truck stock repair kit and replaced kit parts ran test drum turning, tested exhaust temps with thermocouple found 3 cycles average high 163 average low 123 this is normal. Cleaned out rear panel and cabinet tested unit assembled all operations normal advised customer that the issue of lint and dry times are from restricted air flow in duct. Advised him to get professional cleaning.; used 1 4392067 (REPAIR) from stock"
Near Castroville, TX 78009
Steven G.
Job Details: 04/09/2020
FREEZER MAYTAG MZF34X16DW04 Checked freezer found unit not cooling found leak at process tube replaced compressor vacuumed and charged unit everything checks ok.
Near San Antonio, TX 78244
Steven G.
Job Details: 04/09/2020
WASHER AMANA NTW4516FW1 "Checked washer found control board not working everytime button is pushed, replaced control checked operation unit working normal now"
Near San Antonio, TX 78254
Justin
Job Details: 04/09/2020
RANGE WHIRLPOOL WFG505M0BS3 "Replaced both control and ignitor for oven, unit still not getting proper voltage to ignitor. Will need to order oven valve and main harness. ; ordrng 1 W10914403 (harns-wire) and 1 WP98014893 (valve-gas)"
Near San Antonio, TX 78207
Jesus C.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Complaint is water dripping from warm air return. Found leak in fresh food gasket causing moisture buildup in warm air return. Heated and reshaped gasket. No further issues. Tested to complete.
Near La Vernia, TX 78121
S. L.
Job Details: 04/09/2020
RANGE JENN-AIR JGRP536HL00 Replaced front office holders FL and RR flame spreaders and all caps tested all operations normal.
Near Bulverde, TX 78163
Jim G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Replaced baffle. Issue resolved. Tested unit in normal and service modes.
Near Bulverde, TX 78163
Jim G.
Job Details: 04/09/2020
COOKTOP GAS KITCHENAID JGC3536GS01 Adjusted flames to lessen the lower flame setting. Issue resolved.
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/09/2020
WASHER MAYTAG MHW5630HC0 Tested washer. No response from UI. Good power to UI. Found connector on harness is damaged. Will need to replace damaged harness and UI. Customer has given permission to enter rental property with use of code given to tech. ; ordrng 1 W11038117 (harns-wire) and 1 W11294858 (cntrl-elec)
Near Boerne, TX 78006
Tommy B.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL GI15NDXZB1 Last visit found condenser fan to be nonfunctional. This is a swapped out with a new fan motor to resolve the issue. Unit tested good with visible frost pattern. No further issues at this time.
Near San Antonio, TX 78218
S. L.
Job Details: 04/09/2020
RANGE KITCHENAID KFGD500EWH04 "Found no ignition on all 3 oven ignitors. Tested ignitors these are good and good gas flow,to unit.Convection lower element which is electric works used tech sheet found stuck relay on control and possibly stuck valve on regulator. Will no use if not needed. Customer states he tried to preheat bake for 2 hours due To possible extra wear on bottom oven replacing bake ignitor . Factory order on control call when parts come in.; ordrng 1 W10877013 (cntrl-elec) and 1 WP7432P143-60 (igniter- b) and 1 WPW10546238 (valve-gas)"
Near Helotes, TX 78023
Colton B.
Job Details: 04/09/2020
WASHER MAYTAG MVWB855DC4 "Customer complaint was that washer had too mulch water and would not stop draining after. Got F7E0, F9E1,F3E1 error codes in diagnostics. Checked pressure hose and dome port, all checked good. Replaced control board to resolve issue. Unit tested good"
Near Boerne, TX 78006
Tommy B.
Job Details: 04/09/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Swapped out blower fan after finding reduced function. Unit testing good now with no further issues at this time.
Near Boerne, TX 78015
Douglas H.
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Last trip found faulty adapter and faulty deli control. Replaced adapter kit, to resolve icing issue on back wall. Control that was sent was incorrect part. But upon further investigation found the cause of deli drawer control to be a faulty wire harness, ordering that and reordering correct control just Incase. Will collect labor 120 plus tax on return visit. CRP all parts. ; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)"
Near San Antonio, TX 78253
Richard G.
Job Details: 04/09/2020
DISHWASHER KITCHENAID KDTE334GPS0 Replaced control and door latch. Ran unit through diagnostics test. Tested to complete. Unit is good to go.
Near San Antonio, TX 78237
Jesus C.
Job Details: 04/09/2020
WASHER MAYTAG MVWC565FW1 Customer complaint is that the washer is will not turn off. Plugged in washer. Drain pump is on. Reset control. Checked error codes. Over suds error code. Filled tub with water. Found suds building. No issues with washer. Unit is working properly. Customer is not using He detergent. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78225
Jesus C.
Job Details: 04/09/2020
WASHER MAYTAG MVWB965HC0 Installed new basket. Ran calibration. Ran wash cycle. Spinning good. Not loosing balance. No further issues. Tested to complete.
Near San Antonio, TX 78251
Justin
Job Details: 04/09/2020
WASHER WHIRLPOOL MVWC565FW2 "Calibrated unit, checked leveling. Ran high spin and diagnostics. All test passed."
Near San Antonio, TX 78261
Jim G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Door handle threads are stripped. A new handle is needed. ; ordrng 1 W11163764 (handle)
Near Bulverde, TX 78163
Jim G.
Job Details: 04/09/2020
DRYER SAMSUNG DVE50M7450W Contacted Samsung support spoke to Eric reference# 7003707760 who informed me that error are indicative of a faulty heater assembly (element; hi limit and cut off fuses) and or thermistors (temp sensor). Needed Parts #Heater = DC97-14486AThermistor = DC32-00007A; ordrng 1 DC32-00007A (thermistor) and 1 DC97-14486A (HEATING ELEMENT ASSEMBLY)
Near San Antonio, TX 78209
Jim G.
Job Details: 04/09/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced tube and all relevant sent parts. However the sump had a slight crack in it. Customer does not want repai wants a new unit. I have ordered part but as it stand I believe she will speak with WP to seek a new unit. ; ordrng 1 W11087376 (pump&motor)
Near Boerne, TX 78006
Tommy B.
Job Details: 04/09/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS4 Customer stated that the unit is not venting adequately. The fan is functional however the amount of output air at the top of the unit does not match the amount of air being drawn into the unit. Vapors are only being pulled on the back half of the unit so anything being cooked on the front burners is escaping into the room. Finding issue to be due to insulation to the point of setting off smoke alarm. Going to remedy by using foam tape to insulate the cracks in unit. ; ordrng 4 12002793 (tape- foam)s
Near Corpus Christi, TX 78414
Adam
Job Details: 04/09/2020
DISHWASHER AMANA UNCONFIRMED Arrived at customers location customer states different tech company has come out and address the issue. Issue resolved
Near San Antonio, TX 78254
Colton B.
Job Details: 04/09/2020
DRYER MAYTAG MEDB765FW0 Issue is that the dryer will not start. Verified voltage to control board. Found that the control board was not sending voltage to the UI console. Ordering new control to resolve issue. ; ordrng 1 W11089308 (CONTROL)
Near Helotes, TX 78023
Colton B.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIHV00 Issue is a no cool refrigerator. Finding issue to be a faulty start device. Ordering a new one and returning tomorrow. DS is adding part to ticket. Collected SC and quoted customer for P&L on return visit.
Near San Antonio, TX 78258
Colton B.
Job Details: 04/09/2020
WASHER WHIRLPOOL WFW5620HW0 "Issue is an F6E2 error code. Washer will not power on. Got into diagnostics temporarily, just long enough to see error code. Ordering new console and ACU to resolve issue. Control board passed LED diagnostics, but ordering just in case. ; ordrng 1 W11319991 (CONSOLE ) and 1 W11322903 (ACU)"
Near Boerne, TX 78006
Tommy B.
Job Details: 04/09/2020
REFRIGERATOR FRGIDAIRE LFHT1831QF3 Found issue to be severed wiring harness ordering parts to resolve issue. ; ordrng 1 241872712 (harness)
Near Goliad, TX 77963
John L.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Called Techline and spoke with Bruce, explained issues customer is having with unit.Tech line suggested to change sitting in freezer to maximum 12 I’ll let scared to travel into refrigerator section also to make sure thermostat was in direct contact with airflow into refrigerator and to restrict some of the airflow into the refrigerator from vents. May cut to direct air directly onto thermostat on insulation for vent, also restricted air in ventilation. This should keep refrigerator section from freezing."
Near Bloomington, TX 77951
Michael
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Installed thermistor, the electronic control didn’t match up with the harness. The thermistor should solve the issue"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KFCS22EVMS5 Customer stated that the issue with the unit stopped cooling. Ran diagnostics and checked both thermistors as well as the damper door. Noticed that the compressor is firing intermittently. Ordering a start device to resolve issue.; ordrng 1 W10361443 (start-dev)
Near San Antonio, TX 78255
Tommy B.
Job Details: 04/09/2020
WASHER MAYTAG MVWC415EW1 Diagnostics revealed and off balance load error and a shifter fault. Ran calibration cycle followed by an automatic test cycle. Ordering a new suspension kit to replace worn existing.; ordrng 1 W10780044 (suspension)
Near Orange Grove, TX 78372
Adam
Job Details: 04/09/2020
DRYER MAYTAG MEDX655DW0 Install components tested unit issue resolved.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/09/2020
FREEZER WHIRLPOOL MZF34X16DW01 W11382529. control boardLabor Cx to shop for new.
Near San Antonio, TX 78207
Jesus C.
Job Details: 04/09/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HW2 Tested unit. Hood fan not running. No power to fan. Will need to replace control. ; ordrng 1 W10892389 (cntrl-elec)
Near San Antonio, TX 78245
Justin
Job Details: 04/09/2020
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HB01 "Unit keeps tripping breaker, opened up cooktop to check for visibly damage. Did not see any physical damage. Going to order all 4 infinite switches. ; ordrng 1 W10843843 (switch-inf) and 1 W10857622 (switch-inf) and 2 W10911303 (switch-inf)s"
Near Boerne, TX 78006
Douglas H.
Job Details: 04/09/2020
OVEN ELECTRIC (S JENNAIR JJW2430DS02 Unit has ghost light issue. Ordering console to resolve the issues. Unit under JA 2yr manufacturer warranty. ; ordrng 1 W11236887 (console)
Near Corpus Christi, TX 78406
Adam
Job Details: 04/09/2020
WASHER MAYTAG MVWC465HW2 Inspection of unit shows error code for both lid lock and long fill no fill. Drain pump is also making loud abnormal noises will need to be replaced as well.; ordrng 1 W10682535 (latch) and 1 W10775446 (pump-water) and 1 W11025984 (valve)
Near Orange Grove, TX 78372
John L.
Job Details: 04/09/2020
WASHER MAYTAG MHW6630HW0 "Inspected unit, found issue with tub. Water seems to be leaking from rear of tub when washing and being spun thoughout rear of unit. Possible seal broken in tub allowing leak. Will need to replace tub to resolve.THIS WILL REQUIRE A HELPER ; ordrng 1 W10921958 (hose) and 1 W10921959 (hose) and 1 W10921993 (TUB)"
Near Victoria, TX 77901
Michael
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "The temperature is too warm in the ice maker bin, no error codes on the ice maker, tested ice maker for harvesting and call for water, all is working normal, the chute is sealing properly. The fan in the ice is blowing very faint on manual test and not blowing at all out of diagnostics. Ordered fan to resolve issue ; ordrng 1 W10846539 (ICE MAKER FAN )"
Near Orange Grove, TX 78372
John L.
Job Details: 04/09/2020
RANGE WHIRLPOOL WFG505M0BS "Inspected unit, valve for front left burner will not adjust. Allows gas to just come out at full. Replace to resolve.; ordrng 1 W10615569 (valve-brnr)"
Near Corpus Christi, TX 78411
Adam
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Inspection of unit shows icemaker deformed due to crack causing ice to build up and warp icemaker assembly. Also customer noticed there is a slight tear in right hand door gasket. Ordering icemaker air baffle harness wire and door gasket to resolve issue. Job will require authorization; rqstng P&A on 1 W10312691 (air-baffle) and 1 W10404016 (harns-wire) and 1 W10830274 (gasket-fip)
Near Orange Grove, TX 78372
John L.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ "Inspected unit, found fan in freezer section not functioning as well as damper. Replace these components to resolve issues.; ordrng 1 W10479155 (control) and 1 W10825619 (icemaker) and 1 W11161172 (cntrl-elec) and 1 W11215582 (motor-evap)"
Near Corpus Christi, TX 78410
John L.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Inspected unit, was able to get voltage at socket. Also pressing the switch for lights had No affect on voltage. Switch and psychic or possible issues with light not functioning on unit. Replace these components to resolve this issue.; ordrng 1 1118894 (switch,light) and 1 2311792 (bulb-light) and 1 W10855785 (harns-wire)"
Near Corpus Christi, TX 78415
Adam
Job Details: 04/09/2020
WASHER MAYTAG MVWX655DW0 Inspection of unit shows error code for stuck button long fill no fill and over suds. Manual testing of component show water valve has a steady leak into tub. Also drain sounds extremely stressed. Replace water valve and drain pump to resolve issue; ordrng 1 W10581874 (pump-water) and 1 W10638044 (housing)
Near Pembroke, VA 24136
Uriah B.
Job Details: 04/09/2020
WASHER WHIRLPOOL WTW4950XW3 Wpw10661045. ; ordrng 1 Wpw10661045 (drain pump)
Near Max Meadows, VA 24360
Uriah B.
Job Details: 04/09/2020
DRYER MAYTAG MEDB835DW4 Power to unit is good. Control getting power but not responding. Fuse is good. Door switch is good. Needs control and UI console. ; ordrng 1 W11133021 (cntrl-elec) and 1 W11158457 (overlay)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/09/2020
OVEN WHIRLPOOL WGE555S0BS01 Needs front left switch.; ordrng 1 WPW10441696 (switch-inf)
Near Conway, AR 72034
Doug M.
Job Details: 04/09/2020
DRYER WHIRLPOOL WED7500GC0 "Inspected unit found door seal detached from door,diagnosed to need door seal; ordrng 1 WPW10354795 (seal-door)"
Near Little Rock, AR 72212
Doug M.
Job Details: 04/09/2020
REFRIGERATOR MAYTAG MRT118FFFH04 "Inspected unit found refrigerant leak at aluminum line to filter dryer,diagnosed to need filter dryer; ordrng 1 WPW10143759 (dryer)"
Near San Antonio, TX 78245
Richard G.
Job Details: 04/08/2020
WASHER WHIRLPOOL WTW5000DW2 "Changed out gearcase and drive motor and actuator. Calibrated unit. During calibration, unit began grinding and popping. Ran unit through agitation in manual test, all good. Ran through low spin and the unit started popping and grinding again. Called techline and spoke with Mark. Wants me to change out the hub and see if that fixes the issue.; ordrng 1 W10528947 (drive hub kit), used 1 W10913953 (ACTUATOR) from stock"
Near San Antonio, TX 78252
Richard G.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Customer complaint is that the sliding drawer holder has broken. Verified issue, ordering holder.; ordrng 1 W10861519 (holder)"
Near San Antonio, TX 78252
Richard G.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Customer complaint is that the led lights in the refrigerator section and the freezer are not functioning. Ordering led lights.; ordrng 3 W11205083 (module)s and 1 W11239944 (module)
Near San Antonio, TX 78247
Jim G.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced water tube inlet but the outlet filter tube is cracked. Ordering part. Will return to repair. ; ordrng 1 W11162036 (tube-water)
Near San Antonio, TX 78261
Jim G.
Job Details: 04/08/2020
RANGE KITCHENAID KSGG700ESS1 Contacted techline to verify my work. Spoke to Bruce who informed me grounding and ignitor was Leakey cause of issue. Both parts replaced. Issue resolved. Bruce SR# 7727540237Training pointer #W10622771
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Bracket is also bent also no nameplate sent. ; ordrng 1 W10922216 and 1 W11223753 (nameplate)
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/08/2020
DRYER MAYTAG MEDX655DW1 Dave SR# 7727542805 determined no safety issue. Advised to lessen loads and/or decrease high and duration.
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/08/2020
DRYER MAYTAG MEDC465HW0 Replaced heating element. Issue resolved. ; used 1 279838 (ELEMENT) from stock
Near Garden Ridge, TX 78266
Steven G.
Job Details: 04/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Checked refrigerator found freezer fan to ice maker still had ice stopping fan from turning after last tech cleaned freezer evaporator, cleaned ice now ice maker will start working"
Near San Antonio, TX 78224
Jesus C.
Job Details: 04/08/2020
WASHER WHIRLPOOL WTW4816FW2 Installed new water valve. No issues during testing. Tested to complete.
Near San Antonio, TX 78251
Richard G.
Job Details: 04/08/2020
DRYER AMANA NED4655EW1 Installed top and cabinet. Drum is also damaged. Ordering drum.; ordrng 1 W10899578 (drum)
Near San Antonio, TX 78258
Colton B.
Job Details: 04/08/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 "Issue is a no cool refrigerator. Compressor checked good. Inverter box is getting voltage, but is not turning on the compressor or fan. Finding issue to be a bad inverter box. Called techline to verify. Ordering new inverter box to resolve issue. Gate code is #6853.; ordrng 1 W10629033 (INVERTER)"
Near San Antonio, TX 78216
Steven G.
Job Details: 04/08/2020
WASHER MAYTAG MVWB765FW3 Checked washer found bad drive assembly making clicking noise ordered; ordrng 1 W11134159 (ASSEMBLY DRIVE )
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/08/2020
DISHWASHER KITCHEN AID KDTE234GPS0 Replaced control board ran diagnostics found no issues on dishwasher good heat coming from unit heater. No error codes found during testing testing or operation. Job complete.collected remaining balance.
Near Boerne, TX 78015
Tommy B.
Job Details: 04/08/2020
REFRIGERATOR KITCHEN AID KRFC704FSS01 Fill tube cannot be replaced due to clip being broken. Will need a new door in its place.; ordrng 1 W11254958 (dor-fip)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/08/2020
WASHER MAYTAG MVWC300VW1 "Reseated washer into place did not make noise while operating. Customer had water hose to install. During installation found hot water valve threads gone. Spoke to customer about issue.customer will contact to continue service.; rqstng P&A on 1 W10144820 (valve,water)"
Near Boerne, TX 78015
Douglas H.
Job Details: 04/08/2020
WASHER WHIRLPOOL WTW8500DC2 Unit not draining. Found cause to be faulty drain pump burned up due to debris wedged in the impellers. Quoted 320.83 for all costs. Customer wanted to proceed with repair. Replaced drain pump to resolve the issue. Unit functioning as designed now. No further issues at this point. Collected all costs.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 04/08/2020
WASHER MAYTAG MVWC415EW2 ChEcked washer found noise coming from cam rubbing on shield. Shield is damaged ordering new shield to resolve issue. No error codes found during testing or operation. ; ordrng 1 W10550173 (shield)
Near San Antonio, TX 78258
Colton B.
Job Details: 04/08/2020
DRYER MAYTAG MED5630HC1 "Issue is that dryer will start, stop after two seconds, then start again. Called techline who recommended ordering a new control and console. Both items are PSP. Did not schedule return date.; ordrng 1 W11384512 (UI CONSOLE ) and 1 W11388032 (CONTROL)"
Near San Antonio, TX 78260
Colton B.
Job Details: 04/08/2020
DISHWASHER WHIRLPOOL WDF520PADM5 "Issue was a leaking dishwasher. Replaced motor that previous tech diagnosed. Unit still leaking. Found a hole in the dishwasher tub directly above where the leak was happening. Ordering new tub to resolve issue. Tub is PSP.; rqstng P&A on 1 W10804026 (TUB), states that autho needed"
Near San Antonio, TX 78213
Steven G.
Job Details: 04/08/2020
REFRIGERATOR MAYTAG MFI2269DRM00 "Checked refrigerator found bad ice maker, customer declined to fix"
Near Shavano Park, TX 78230
Ezequiel V.
Job Details: 04/08/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 Checked refrigerator found frost build up at freezer section evap.called tech line preformed troubleshooting steps with techline narrowed down to bad bimetal defrost ordering bi metal to resolve issue.SR7727494055; ordrng 1 W10482187 (harns-wire)
Near Canyon Lake, TX 78133
Jim G.
Job Details: 04/08/2020
WASHER ROPER RTW4516FW2 Replaced latch. Issue resolved. ; used 1 W11307244 (LATCH) from stock
Near Bulverde, TX 78163
Colton B.
Job Details: 04/08/2020
COOKTOP GAS WHIRLPOOL WCG97US6DS00 Issue was that the customer had one broken and two cracked knobs. This is a functional issue because customer cannot turn burner on with broken knobs. Ordering and rescheduling for Friday.; ordrng 3 WPW10594481 (KNOBS)s
Near Spring Branch, TX 78070
Colton B.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Issue is that the unit is not defrosting. Verified that heater works in diagnostics, issue is a shorted defrost thermistor. Ordering a new one and returning. Defrosted evaporator.; ordrng 1 WPW10383615 (DEFROST THERMISTOR )"