Near Cave Spring, VA 24018
Chris S.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF77707ESS01 The unit isn’t under the manufacture warranty the customer purchased an extended warranty from Best Buy. She will call Best Buy and have a dispatch sent.
Near Roanoke, VA 24014
Uriah B.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW8540BW1 tub is cracked. needs tub with drive shaft and wire harness. needs two guys.; ordrng 1 W10381078
Near Roanoke, VA 24013
Uriah B.
Job Details: 10/01/2020
ICEMAKER WHIRLPOOL WRF555SDFZ11 "Found icemaker stalled mic harvest. Replaced icemaker. All checks ok. If callback, please pre order control and UI. ; used 1 Wpw10300024 (Icemaker) from stock"
Near Roanoke, VA 24015
Uriah B.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Found pump and drain pump working good. Needs adjusters. Advised to clean sump area well and to run cleaning tablets through possibly multiple times. ; ordrng 1 W10712395 (Adjusters)
Near Goodview, VA 24095
Chris S.
Job Details: 10/01/2020
WASHER WHIRLPOOL RTW4516FW2 There was an F8E1 area code indicating a water flow issue. The cold Water valve screen was clogged I cleared the screen and checked operations all operations check OK
Near Vinton, VA 24179
Uriah B.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL MDB9979SKZ0 Replaced drain pump. Checked operation. All checks ok.
Near Troutville, VA 24175
Chris S.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 I installed the icemaker and checked operation. All operations check ok.
Near Cave Spring, VA 24018
Chris S.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL UNAVAILABLE He unit is a Mideast brand
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB05 replaced main light and fridge light
Near Cave Spring, VA 24018
Uriah B.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 Replaced pump and motor and control. Ran test. All checks ok.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/01/2020
ICEMAKER WHIRLPOOL WRS588FIHZ00 No power going to heater in test 19. Power all around in test 13. Needs UI board. ; ordrng 1 W11130216 (UI stealth board)
Near Wytheville, VA 24382
Uriah B.
Job Details: 10/01/2020
FREEZER WHIRLPOOL WZF34X20DW01 Replaced control and thermistor
Near Radford, VA 24141
Uriah B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found air ducts blocked. Door most likely left open. Possible that the door is not sealing correctly. If callback for same issue order door.
Near Roanoke, VA 24019
Chris S.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE505W0HW2 I installed the element and checked operation. The element works as expected but the control is now showing an F1E0 indicating the control has an internal failure. We will replace the control. ; ordrng 1 W11314393 (cntrl-elec)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HBL0 Found the harness to the UI was loose. Reconnected the harness.
Near Roanoke, VA 24012
Uriah B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Diffuser very loud. Needs diffuser. ; ordrng 1 W11164593 (Diffuser)
Near Dublin, VA 24084
Uriah B.
Job Details: 10/01/2020
WASHER WHIRLPOOL CAE2745FQ1 Found unit operating fine in diagnostics. Did find error code F7e1. Cleared codes and cx to observe.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced auger motor and main control. All checks ok. Cx tested. Cx to observe.
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS325FDAT04 Replaced all three led modules.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 10/01/2020
KITCHEN WHIRLPOOL MDB4949SHW0 Unit would not come out of cancel/drain. Reset unit after 5 minutes. Ran test cycle and all checks ok. ; used 1 Wp8567668 (Tie) from stock
Near Salem, VA 24153
Uriah B.
Job Details: 10/01/2020
MICROWAVE WHIRLPOOL MMV5220FZ2 "Checked unit and found amperage at 14.5-14.99 amp while running. Wattage was around 1680 during operation. Unit seems to be operating ok at this time. If issue continues, magnetron is under 10 year part warranty. Would recommend replacing magnetron, diode, and maybe capacitor."
Near Moneta, VA 24121
Chris S.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL MDB8989SHZ0 The water inlet nut is missing allowing the water leak out unto the floor. Causing a lot of damage to the floor. The nut was never installed. ; ordrng 1 WP8531323 (gasket) and 1 WPW10213825 (nut-tube)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/01/2020
ICEMAKER WHIRLPOOL WRS588FIHZ00 Replaced the UI. Defrosted the fill valve. Checked for voltage in test 19. All checks ok. Cx to observe.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 10/01/2020
KITCHEN WHIRLPOOL KDTM704KPS0 "Pump running, but blocked. Needs drain pump. ; ordrng 1 W11412291 (Pump)"
Near Elliston, VA 24087
Uriah B.
Job Details: 10/01/2020
REFRIGERATOR MAYTAG MSC21C6MDM02 Needs icemaker. Chris has in truck stock.; ordrng 1 W10873791 (Icemaker)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID WRV986FDEM00 "Previous visit on June 1, 2020 and was going to order same parts. Same issue from previous visit. Unit getting power to the supply board and all control areas, but unit shuts down randomly and even the lights go out. Unit shut itself down multiple times. Needs all electronic controls. ; ordrng 1 WPW10624574 (Supply board) and 1 WPW10675033 (Control board) and 1 W11036562 (UI control)"
Near Riner, VA 24149
Uriah B.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW8540BW1 Needs inlet valve. Leaking by when water is on. ; ordrng 1 W10853723 (Valve)
Near Radford, VA 24141
Uriah B.
Job Details: 10/01/2020
ICEMAKER WHIRLPOOL WRX988SIBM00 Icemaker needs to be replaced.
Near Roanoke, VA 24012
Uriah B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Will check FF drain for blockage.Compressor not keeping up with demand. W10779331. Compressor. W10391081. Valve body. W11116006. FF evaporator LaborAuthorization # WSN6600FPL1Cx to see about overnighting compressor from Whirlpool. ; ordrng 1 W10779331 (Compressor) and 1 W10391081 (3 way valve) and 1 W11116006 (Evaperator)
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/01/2020
FREEZER WHIRLPOOL WRF767SDHZ00 Found frost build up on evap fan. Fan did not initially run in diagnose. Needs evap fan with harness. ; schdld next appmnt for 10/5 MON !
Near Kingsville, TX 78363
Adam
Job Details: 09/18/2020
WASHER MAYTAG MVWC565FW0 Inspection of unit shows error code for off-balance load as well as motor fault. Manually testing agitate and spin show agitator no longer connected to gear case. Also evidence of oil seeping from gear case. Unable to separate gear case and agitator. Ordering agitator gear case actuator capacitor cam to resolve issue.; rqstng P&A on 1 8533953 (screw) and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10821990 (agitator)
Near Aransas Pass, TX 78336
Michael
Job Details: 09/18/2020
MICROWAVE WHIRLPOOL UMV1160CB "Damage to the wrap and base, ordered parts to resolve issue ; ordrng 1 W10245196 (base) and 1 W11256458 (wraper-cab)"
Near Kingsville, TX 78363
Adam
Job Details: 09/18/2020
RANGE WHIRLPOOL WRG505M0BB0 Inspection of unit shows error code F2 comes back as shortened key. Customer complained of sometimes unit cutting off midway through cooking. Replace control and oven sensor to resolve issue. Purchase date pull from serial number chart.; rqstng P&A on 1 W10181986 (sensor) and 1 W10556710 (cntrl-elec)
Near Corpus Christi, TX 78418
John L.
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Whirlpool send customer wrong part, part in box does not match part needed. Call support team about issue with parts, Support team will try to get part out as soon as possible. Contact at our warehouse, warehouse says part is available and can be sent out tomorrow. #7728486285; schdld next appmnt for 9/21 MON !"
Near Robstown, TX 78380
Adam
Job Details: 09/18/2020
WASHER MAYTAG MVWX655DW1 "Inspection of unit shows error code for unbalanced load, Long fill no fill, as well as motor fault. Running unit through manual testing for water valves shows good volume water entering tub. Running unit through agitate and spin cycle shows wash plate is free spinning. Unable to separate wash plate from gear case. Replace wash plate gear case actuator capacitor clutch and belt to resolve issue. Customer shows interest in calling insurance company for a buyout instead of repair. Job will require a two count.; rqstng P&A on 6 8533953 (screw)s and 1 W10006353 (CAM) and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10609480 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw)"
Near Portland, TX 78374
Michael
Job Details: 09/18/2020
DRYER WHIRLPOOL WED5620HW1 "This job was not to be scheduled for today. Called and spoke with Reva, she was aware I was not coming out today, per received message from us stating, waiting on parts. Will be rescheduled when parts are received.; O-emld tckt"
Near Corpus Christi, TX 78413
John L.
Job Details: 09/18/2020
WASHER WHIRLPOOL WTW7500GC2 "F6E2 UI/ACU errorInspected unit, found noise to coming from clutch assembly. Also basket moves a lot during agitate, found issue with suspension rods. Will need to replace to resolve this. Ran service cycle, unit runs through cycle without issue. Code did not return. Replace suspension and clutch to resolve issues.; ordrng 1 W10734521 (slider) and 1 W10817398 (clutch) and 1 W11226784 (suspension)"
Near Robstown, TX 78380
Adam
Job Details: 09/18/2020
DISHWASHER WHIRLPOOL WDT970SAHW0 While installing the new door panel I noticed it was missing both the screw and the stud that hold the door handle in place. So I proceeded to take the old screw instead off of the old door to use to put on the new door in the process of removing screw screw head snapped off into stud. Continue to install new door but left customer without handle. Looking at schematic shows door panel should be equipped and pre-installed with screws and stud. Ordering new panel and screws and studs to be on the safe side.; ordrng 2 W10195726 (stud)s and 2 W10316572 (screw)s and 1 W10871243 (panel)
Near Aransas Pass, TX 78336
Michael
Job Details: 09/18/2020
WASHER AMANA NTW4516FW3 "It’s not draining per customer. F2E1, F3E1, cleared error codes. Tested the drain pump, wouldn’t come on, looked underneath and it was unplugged, wires look in good condition, plugged harness into drain pump, calibrated and performed a diagnostics test, completed with no issues or error codes. Unable to test with water, location has no set up for washers. The drain pump is activating and can feel air pushing out, the appliance is working normal"
Near Corpus Christi, TX 78411
Adam
Job Details: 09/18/2020
WASHER MAYTAG MVWB725BW0 Install components tested unit issue resolved.
Near Corpus Christi, TX 78414
John L.
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Inspected unit, unit was leaking from tubing do icemaker. Tubing was placed in an incorrect position which is causing leak, tubing was adjusted and issue has been resolved."
Near Portland, TX 78374
Michael
Job Details: 09/18/2020
WASHER MAYTAG MVW7232HW "Not locking per customer. A load had completed inside the washer on arrival, took items out. There were no error codes, tested the lid lock manually, working normal. Ran diagnostics, completed with no issues or error codes, calibrated the unit, appliance is locking and working normal"
Near Taft, TX 78390
Michael
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed new ice maker, tested, the ice maker, its rotating and calling for water, ice maker and appliance are working normal"
Near Corpus Christi, TX 78413
John L.
Job Details: 09/18/2020
DRYER MAYTAG MED5630HC1 "Inspected unit, pulled unit apart. Could not find any issues within unit to cause noise. Reassembled unit, tested afterward noise is gone. Issue resolved."
Near Corpus Christi, TX 78413
John L.
Job Details: 09/18/2020
OVEN WHIRLPOOL RBD245PRB00 "Inspected unit, micro computer no longer functions and no longer displays info. Checked for part, has been discontinued."
Near Alice, TX 78332
Adam
Job Details: 09/18/2020
COOKTOP KITCHENAID KICU500XSS00 Call customer before arrival unit is out of warranty customer has declined any further service.
Near Corpus Christi, TX 78415
Michael
Job Details: 09/18/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Installed, new evaporator fan motor, the fan and appliance are working normal, also tested the ice maker, it’s rotating and calling for water, advised the customer to give at least 24 hours for the appliance to cool to proper temperatures, which will then start making ice."
Near Corpus Christi, TX 78411
John L.
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Inspected unit, freezer light did not function. Replace light and issue has been resolved"
Near Corpus Christi, TX 78405
John L.
Job Details: 09/18/2020
RANGE AMANA AER6303MFS2 "Inspected unit, found issue with terminal block. Replaced terminal block, tested after install. Issue has been resolved.; used 1 279320 (TERMINAL BLOCK KIT) from stock"
Near Robstown, TX 78380
Michael
Job Details: 09/18/2020
WASHER MAYTAG MVWC465HW2 "Installed lid strike and actuator,calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal ; used 1 W10913953 (ACTUATOR) from stock"
Near Corpus Christi, TX 78413
John L.
Job Details: 09/18/2020
DRYER MAYTAG MED5630HC1 "Inspected unit, pulled unit apart. Could not find any issues within unit to cause noise. Reassembled unit, tested afterward noise is gone. Issue resolved."
Near Roanoke, VA 24018
Uriah B.
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 IM not harvesting. Needs IM. Earlier if part comes in please. ; ordrng 1 W10886939 (IM)
Near Roanoke, VA 24017
Uriah B.
Job Details: 09/18/2020
RANGE WHIRLPOOL WFG535S0JZ0 Error code matched F1E0. Needs control board. ; ordrng 1 W11258611 (Control)
Near Roanoke, VA 24012
Uriah B.
Job Details: 09/18/2020
WASHER MAYTAG MVWB835DW4 replaced broken harness. unit giving f6 e2 code. enters diagnostics but will do nothing else. needs ui and control. ; ordrng 1 W11112656 (ui console) and 1 W11199207 (ui harness) and 1 W11170706 (control)
Near Daleville, VA 24083
Chris S.
Job Details: 09/18/2020
FREEZER WHIRLPOOL WRT318FMDM05 "The unit is either low in refrigerant indicating a leak or the compressor is inefficient. We will replace ; ordrng 1 W10896677 (coupler) and 1 W10896678 (coupler) and 1 W10898074 (sealant), pckd up 1 W11209866 (compressor)"
Near Troutville, VA 24175
Chris S.
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 The unit wasn’t leveled correctly causing the fridge door to not seal correctly. I leveled the unit and removed a heavy frost buildup inside the freezer compartment. The frost was causing air flow issues and warming in the RC. I also heated and manipulated the RC door gasket. All operations check ok.
Near Roanoke, VA 24019
Chris S.
Job Details: 09/18/2020
RANGE WHIRLPOOL WFE505W0HW2 The rf burner element is broken ; ordrng 1 WP8273992 (elmnt-surf)
Near Roanoke, VA 24015
Chris S.
Job Details: 09/18/2020
DRYER MAYTAG MED7230HW0 I installed the wire harness and terminal block. All operations check ok.
Near Roanoke, VA 24014
Uriah B.
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRB329DMBW00 Replaced icemaker. All checks ok at this time.
Near Roanoke, VA 24014
Uriah B.
Job Details: 09/18/2020
WASHER WHIRLPOOL WTW8540BW1 "Bearing not good anymore. Unable to get basket up to check for obstruction underneath. Basket not spinning properly. Also wire to motor are worn from rotor rubbing against them. Needs bearing job and new lower wire harness. Will need Chris. ; rqstng P&A on 1 W10585735 (Lower harness), ordrd 1 W10435302 (Bearing kit)"
Near Roanoke, VA 24018
Chris S.
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 I installed the control and evaporator fan with wire harness. I checked operation of the damper control and found that the motor has failed in it. We will replace the he damper control ; ordrng 1 WPW10248595 (control)
Near Salem, VA 24153
Uriah B.
Job Details: 09/18/2020
REFRIGERATOR MAYTAG MDB9959SKZ0 Replaced drain pump. Confirmed that the chopper pieces were recovered. All checks ok.
Near , TX 78379
Adam
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4855HW1 Customer complaint of while washing Unit stopped and did not progress left water in tub. Inspection of unit shows no air codes but tub was filled with water pushing and holding the start button drain water no issues dran pump sounded good. Manually tested all functions looking for failure. Unit did not Fail and ran as intended. Ran verification cycle and calibrated unit. Issue resolved. After speaking with customer shows that customers washing large comforter inside of units. Washer probably sensed unbalanced load and stopped washing. Advise customer on proper load and soap distribution.
Near Victoria, TX 77904
Michael
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Ice at the bottom of FC per customer. Pulled freezer door out and there was a sheet of ice at the bottom, sign of it not draining properly. Pulled refrigerator out and unplugged it, removed back cover and pulled out the drain tube, no obstruction, used steamer from underneath and was able to clear the obstruction in drain line from evaporator. Put drain tube and cover back in place and plugged appliance in, appliance is draining and working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Removed back panel in the RC, installed thermistor, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW4 "Installed new console, calibrated and performed a diagnostics test and encoder test, no stuck keys and the appliance is working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 3107 apt. Inspection of unit shows no error codes. Customer complaint of unit shaking badly. Calibrated unit and ran verification cycle all functions work as designed. Manually tested spin cycle there is some shaking at the very beginning when it’s reaching speed and at the very end well it’s dropping speed other than that unit is totally fine no issues. I did adjust the feet of the unit to make it a little more level. Instruct customer about proper loading and soap distribution. Like clothing with light clothing and correct cycle selection for what they are washing. Issue resolved.
Near Rockport, TX 78382
John L.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW8500DC1 "2106122486F0E5 off balanceInspected unit, ran diagnostic, received one code. Checked unit for level. Unit is level. Ran test on drain pump, drain pump is functioning. Noticed that about 2 feet of drain hose was in stand pipe, and when unit drained water would reach hose and create back pressure. Readjusted drain hose in stand pipe to only 4inches which should keep water from reaching line. Called Techline and spoke with Jk explained issues, Techline advising that issue may be caused by user error as error code is only for off balance. Explained proper usage of unit to customer as instructed by 7728786203"
Near Corpus Christi, TX 78405
Adam
Job Details: 09/17/2020
REFRIGERATOR AMANA ART318FFDB Arrived at customers location owner was apparently not home but guests on front porch or in contact with her customer states she never received a phone call and will not be home until after 4 PM customer said just go then. Issue resolved
Near Victoria, TX 77901
John L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Called Techline and spoke with Leon, explained issues customer is having with unit and what had been previously done. Advised to check resistance on thermistor, checked out good. Explained that found high side pressure was above normal working pressure. Techline explained if nothing is found then issue may be with control. Vacuumed and recharged unit as it may have been overcharged. If issue remains and customer calls back order control for unit.Control part W10883377"
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF532SMBM01 "Ice keeps getting stuck in the back causing water to spill over and stopped making ice per customer. Installed new ice maker and tested it, the ice maker is rotating properly and calling for water, ice maker and appliance are working normal"
Near Seadrift, TX 77983
Michael
Job Details: 09/17/2020
WASHER WHIRLPOOL MVWC565FW1 "Customer said the fabric softener isn’t dispensing. F8E1 error code, cleared error code, the dispenser had a lot of dried fabric softener, cleaned out real good with the water hose, checked inlet valve manually, it’s working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 09/17/2020
RANGE AMANA ACR4303MFB3 "Oven not working per customer. F1E0 error, replaced control, tested the appliance, it’s preheating and working normal"
Near Robstown, TX 78380
John L.
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 "Inspected unit, good luck on unit clicking on and off at all times. Unit remains locked. Was able to replace lid luck with one I have in truck stock. Recalibrated unit after installation, issue has been resolved.; used 1 W11307244 (LATCH) from stock"
Near Refugio, TX 78377
John L.
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 "Installed all components, recalibrated after installation. Issue resolved."
Near Premont, TX 78375
Adam
Job Details: 09/17/2020
DRYER MAYTAG MEDB835DC4 After installing components in key positions as instructed noise had noticeably dissipated.. I did take the liberty of using strips of cardboard to short up underneath where motor plate attaches to bottom of cabinet. After doing that and in testing extensively issue was resolved.
Near Victoria, TX 77904
John L.
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRFC704FPS00 "Inspected unit, found thermistor not properly attached to evaporator in refrigerator section. This is most likely the cause of issues pertaining to this unit. Secured thermostat to evaporator and proper point, issue resolved."
Near Corpus Christi, TX 78404
Adam
Job Details: 09/17/2020
REFRIGERATOR AMANA ASI2575GRS00 Customer states unit used to make ice but has stopped. Inspection of water supply line shows customer has been tapping into hot water supply the entire time also water pressure for this unit is definitely not 8 ounces in eight seconds. Advise customer to contact professional plumber to resolve both water supply and water pressure. If pressure for the home stays at this level there will no fix for this unit because water supply is the issue. Issue resolved
Near Corpus Christi, TX 78415
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWC465HW2 Installed components and calibrated units unfortunately customer has not yet taken care of the drainage issue. Issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4816FW2 "Not completing the wash per customer. Found error code F8E1, cleared error code and tested the inlet valve, it’s working normal, calibrated and performed a diagnostics test completed with no issues or error codes"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Customer complaint of fan noise sometimes loud sometimes not coming from freezer compartment states can be heard across the house. Inspection of freezer section shows some ice starting to form along the back wall of freezer compartment parallel with fan fan blade it was determined that ice is approaching upon the fan and has either caused the fan to start to get out of or fan blade is chipping at ice. Replace evaporator fan and harness as well as thermistor to resolve issue parts number to follow. Evaporator fan and harness W10514110 Thermistor W10280385 Blade 12986101.
Near Corpus Christi, TX 78404
John L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Inspected unit, when paddle for icemaker is pressed nothing happens. Open door and tested again. This time dispenser motor turned on, Testing with the door closed and ice dispenser motor did not turn on. Customer help paddle on doors closed while I moved harness coming out of bottom of door. Dispenser motor would come on and off when harness was being moved. Issue is with breaking wire with indoor harness, Freezer door will need to be replaced to resolve this issue.; ordrng 1 W11037733 (dor-fip)"
Near Corpus Christi, TX 78414
Adam
Job Details: 09/17/2020
ICEMAKER KITCHENAID KUID508ESS2 Inspection of unit shows No ice or frost pattern on tray during Compressor evaporator test. Also water not circulating to the top of units. Replace with circulatory pump and compressor to resolve issue. Job will require sealed system technician. Job will also require 2 count. Parts and labor should be covered under 36 months extended warranty.; rqstng P&A on 1 W10536005 (compressor) and 1 W10747426 (pump)
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
FREEZER WHIRLPOOL WZC3115DW01 "Not cooling, the compressor is running, very hot to the touch, 62 watts, 1.07 amps, not cooling, and ordered compressor and rescheduled cu; ordrng 1 WPW10507886 (compressor)"
Near Corpus Christi, TX 78414
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWB765FC4 Inspection of unit shows error code for oversize load as well as stuck button. Customer complaint of clicking noise during wash. Manually testing agitate both gentle and heavy show normal operation noise customer is hearing is the clutch shifting. Calibrated unit and rent verification cycle issue resolved
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4815EW "The dryer is making a squeaking noise. Found the vent hose clamp hitting on back panel. That sound went away but intermittently would hear it squeaking, ordered dryer kit to resolve issue; ordrng 1 4392065 (dryer repair kit)"
Near Corpus Christi, TX 78414
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 2177331 shim. Sr#7728787967. Customer states that all previous work done on this unit never fully resolved issue of icemaker not producing ice. Customer states she knows she should have called but got busy with everything going on and didn’t have time/couldn’t make time. Because this is an ongoing issue with the unit and all components related to icemaker have been replaced several times called tech line to troubleshoot issue. After discussion with tech line they suggest ordering plastic shims for the door to be placed in such a position that rocker switch strikes shim providing more pressure to the rocker. SR number above.; ordrng 2 2177331 (plastic-sq)s
Near Corpus Christi, TX 78404
John L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Install door and components, Gap has been taken care of and door sits flat and seals properly on unit. Issue has been resolved."
Near Corpus Christi, TX 78402
John L.
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW1 "Installed all components for this unit, tested unit after installation. Unit has not regained all functions, issues have been resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "3105. 8-2 10-1 6-4. Inspection of unit shows multiple error codes. Well trying to test unit water would not fill to tub also error code for float switch and soap dispenser. Find it hard to believe that all major components would fail at same time. What are in control board sump water inlet valve and soap dispenser to resolve issue; ordrng 1 W10195039 (switch,overfill) and 1 W10327250 (fill valve assy) and 1 W10837401 (pump&motor) and 1 W10919360 (cntrl-elec)"
Near Odem, TX 78370
Michael
Job Details: 09/17/2020
FREEZER MAYTAG MZF34X16DW04 "Removed back panel, has a good frost pattern, previously I defrosted the evaporator, appliance is freezing. Installed new thermistor, appliance is working normal"
Near Corpus Christi, TX 78415
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Inspection of unit shows extremely large amounts of ice growing on freezer wall no air circulation. Replace harness wire thermistor and fan motor to resolve issue. Customer has instructions to fall freezer before appointment. Job will need authorization; rqstng P&A on 1 2315539 (fan motor) and 1 W10384183 (thermistor) and 1 W10646206 (harns-wire)
Near Portland, TX 78374
Michael
Job Details: 09/17/2020
DRYER MAYTAG MEDB955FW2 "Dryer making a screeching noise per customer. Turned the appliance on and something was hitting the blower wheel causing the noise. Removed front panel and the the cover to the blower wheel, didn’t see any obstruction. Turned the dryer on without the cover, not making the noise, put the cover back on, making the noise. The screws looked too long going into the housing, installed smaller screws, no longer making the noise, put appliance back together, the appliance is no longer making noise and working normal"
Near Robstown, TX 78380
John L.
Job Details: 09/17/2020
RANGE KITCHENAID KFED500ESS02 "Inspected unit, found knob and customer is unable to use burner. Replace knob to resolve this problem.; ordrng 1 W10645811 (bezel-knob) and 1 W10712809 (knob)"
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
RANGE AMANA ACR4303MFB3 "Oven wouldn’t stay on per customer. F1E0 error code, reset the appliance and started to preheat the oven and it shut off and the same error code came up. Removed back cover to the terminal block, the block was broken, harness is in good shape, ordered control and block terminal; ordrng 1 W11297545 (cntrl-elec) and 1 WPW10245259 (block-term)"
Near CTY BY THE SE, TX 78336
John L.
Job Details: 09/17/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Inspected unit, found seal at top of unit had gap. Formed gasket to make seal, issue resolved."
Near Victoria, TX 77905
Michael
Job Details: 09/17/2020
DISHWASHER AMANA ADB1400AGB1 "Not dispensing per customer. Previously I replaced the dispenser and spoke with tech line, I was told it could take up to 2 months to notice the jet dry being used depending on how much the appliance is used. The customer insists it’s not dispensing the jet dry, ordered the control; ordrng 1 W10906422 (elect,control board)"
Near Victoria, TX 77905
Michael
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Ice maker in FC not making ice per customer, also that the ice maker in the RC is not making as much, and items are spoiling. Tested the ice in FC, it’s rotating but it didn’t call for water, installed new ice maker, it’s rotating properly and it’s calling for water but not receiving any. Looked inside the RC , the evaporator is completely frozen. Ordered parts to resolve issues.; ordrng 1 W11087438 (motor-evap) and 1 W11129435 (valve) and 1 WPW10389152 (support)"
Near Robstown, TX 78380
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW1 Unit is out of warranty and customer does not wish to pay diagnostic fees. Issue resolved
Near Corpus Christi, TX 78410
John L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Customer explained of light was on or next to water dispenser, as only lights down in the Spencer area we’re behind place dispenser chute. Removed UA panel to determine whether this unit has a light affixed close to water dispenser nozzle. Found it did not and the only lights installed are the ones next to ice shoot. Check parts list to determine if there was a UA unit that had a light installed onto it for water dispenser, unfortunately it is not the case."