We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78259
Douglas H.
Job Details: 11/03/2021
Unit not washing. Found error f4e3 motor error. Tested in diagnostics to verify. Unit needs sump assembly. Ordering sump assembly to resolve the issue. Scheduled for soonest availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/03/2021
Complaint is ice door will get stuck open intermittently. Tested unit. Could not duplicate issue during testing. Will order new ice door as precaution.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Schertz, TX 78154
Zachary
Job Details: 11/03/2021
It appears another company has been working on this unit. See picture for condition of unit upon arrival. Looks like they had installed an ACU already but did not finish the job. Washer still has F3E2- wash NTC open or shorted. Following tech sheet found that violet harness which is for NTC was plugged into J13 instead of J15. Tested unit, fixed error code. It would not even start Test 12 before and after completed with no other issues or error codes. Washer is now working as designed. According to customer it may have been two other companies that were working on it prior.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78254
Sebastian
Job Details: 11/03/2021
Found that the unit middle burner was just caked up with oil instructed customer on how to take apart and clean burner working as it should. Canceling out burner part.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Shavano Park, TX 78231
Jim G.
Job Details: 11/03/2021
Replaced diffuser. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/03/2021
3 of the 4 burners arent working. Checked unit, verified elements switches sending proper voltage. Ohmed out elements, 3 elements showing OL, the 4th ohm readings slightly off. Ordering all elements to resolve the issue.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/03/2021
Last trip found broken door switch. Replaced door switch to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Schertz, TX 78154
Zachary
Job Details: 11/03/2021
Customer was concerned deli drawer door was missing screws on backside that attached to rail system. Checked and indeed both bottom screw on either side were missing. You could tell screws were once threaded there. Used truck stock screws to properly secure door to rails. Checked and found no other issues or error codes. Refrigerator is working as designed.; used 2 WP98165 (Screws) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXR2
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/03/2021
I replaced the door lock and tested the unit. It resolved the diagnostics cycle jumping from C00 to C03 immediately and stalling. However it jumped C01 to C03 and stalled. I called Rich, Senior Technician at Whirlpool Tech Line and we went over the history of repairs and all parts installed. He recommended changing out the Console because it directs the commands with the Appliance Manager. I looked up the part to find that both the console complete W10388439 and the UI electronics W10604640 are discontinued. I informed our customer and explained that I would need to contact Whirlpool to report this and explained I would call him back once everything was documented for resolution. I helped him reinstall his rental washing machine. I contacted Travis, Senior Tech at Whirlpool and he verified that the parts are discontinued and deemed the unit unrepairable. SR# 7731478240 I called our customer to provide the result and SR number.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB00
Near San Antonio, TX 78249
Jim G.
Job Details: 11/03/2021
Replaced both filter head and ice bin.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near San Antonio, TX 78231
Jim G.
Job Details: 11/03/2021
Replaced all parts. Tested thoroughly. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/03/2021
Issue is unit taking forever to do a cycle. Finding an F8E1 error code. Ordering new valves to resolve issue.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78244
Zachary
Job Details: 11/03/2021
Replaced bad grates and range is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WFG320M0BS3
Near San Antonio, TX 78254
Sebastian
Job Details: 11/03/2021
Found that the handle was hanging seen this a lot lately on this model re-tightened handle found that top trim was not a lining replace top trim so that I can complete the door unit functioning as designed
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 11/03/2021
Customer reported that after wash water was sitting on top of bellow. After inspection found bellow holes clogged super bad. Cleaned out all 3 holes and tested unit In diagnostic cycle. Unit was functioning as designed and there was no more water left on the bellow.
We serviced a
KITCHEN AID RANGE
Model KGRA806PSS00
Near La Vernia, TX 78121
Chris S.
Job Details: 11/03/2021
Customer reported door not opening after power flickering off and on. After looking at door opened it up manually and turned off unit to reset itself and tested unit. Everything is functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78220
Chris S.
Job Details: 11/03/2021
Customer reported oven and range not producing heat. After inspection found issue to be control board. After taking off control board found roaches in and behind control board. Let customer know If issue happens again because of infestation whirlpool wouldnt cover. Tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near San Antonio, TX 78209
Chris S.
Job Details: 11/03/2021
Customer reported LoFlow error code. After inspection found LoFlow error code. Tested washer in diagnostic and everything worked fine but when tested in a normal cycle washer would not fill correctly. Washer would need new water valve assembly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78209
Chris S.
Job Details: 11/03/2021
Customer stated washer was still making squealing noise. Changed belt out to see if it would fix issue. Called tech line spoke with Andy RS 7731955848. He suggested to put towels to test unit. He said if everything works fine then its good but if not then it would need a new splutch kit. Everything tested out fine and is functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78254
Sebastian
Job Details: 11/03/2021
Found that the heater assembly is definitely working as it should what I am unsure about is the rents a customer does appear to have rinse a loaded but its clear I never seen a clear rinse aid like that ordering dispenser and asking that customer try a different rinse aid in the meantime turned up the current rinse aid all the way to the max setting.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Sebastian
Job Details: 11/03/2021
Confirmed with safety back door is to be ordered and covered part is going to be delivered and expedited directly to customer tracking address is going to be delivered to customers email customer to call in and inform us when door has arrived. The part that safety has an order for me expedited is the door.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ
Near San Antonio, TX 78254
Sebastian
Job Details: 11/03/2021
Yes cleaned off the ceramic block instructed customer to make sure that the rack does not come close to touching any of the metal on the microwave it needs to sit flush on the ceramic only after cleaning up the spot word art unit is not arcing explain to customer after instruction if they see it spark even though it was not bumping the same we must replace the ceramic blocks that hold up the metal rack at the moment unit is working as it should tested several times. Customer had paperwork showing the end date of the warranty took that date And subtracted one year for our purchase date documentation attached
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYRS0
Near San Antonio, TX 78239
Zachary
Job Details: 11/03/2021
Checked standalone icemaker, found water sensor wire corroded through causing no ice issue. Took apart and ample cleaned components for customer and replaced sensor. Tested ice maker and it is now working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WFE535S0JZ0
Near San Antonio, TX 78218
Zachary
Job Details: 11/03/2021
Corrected Mod&Ser#s. Entitlements show actual goods in a June. Customer concern is brownies not baking evenly. Found foil sheet on bake rack. Let her know this alone could be causing some of the issue. Other reason is customer is not used to new design with hidden bake element. Gave customer console use guide and owners manual through email and explained all of the features while testing range. Showed her how to calibrate. Found no issues or error codes. Range is working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near Cibolo, TX 78108
Chris S.
Job Details: 11/03/2021
Customer reported smoke coming from control area or microwave. Opened microwave up but didnt see any burn marks. Getting 120v from the wall outlet but when plugged in microwave was not getting any voltage to main control board. Checked p1 brown wire and p2 blue wire but read open line. Ordering board filter and control and just in case ordering magnetron, capacitor, diode, and transformer. Will return when parts are available
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5536AAS3
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/03/2021
Customer stated the unit lights flicker and go out. Found to be caused by loose wires on the light pucks. Adjusted in a way to temporarily resolve the issue. Ordering light pucks to resolve the issue. Customer wanted to schedule repair for in the new year.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Universal City, TX 78148
Shawn W.
Job Details: 11/02/2021
Our customers unit is a lot louder then designed. I found that the shield tub sound insulation was missing. It was likely discarded by the installers during installation or they were to lazy to put it in thinking the customer would not notice. Part ordered.
We serviced a
JENNAIR ICE MAKER
Model n/a
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/02/2021
Customer stated unit melting ice and a stream of water coming Down in the rear of the unit. Found cause to be faulty water level sensor. Ordering recirculating pump to resolve the issue. Scheduled for soonest availability.
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Boerne, TX 78006
Douglas H.
Job Details: 11/02/2021
Customer stated unit not starting. Unit is functioning as designed. Found no issues with unit. Educated customer on proper usage of unit. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Live Oak, TX 78233
Chris S.
Job Details: 11/02/2021
Customer reported dryer not heating. Replaced heating element and thermo cutoff and tested, dryer was still not working. Tested voltage from outlet and tested fine. Checked continuity on thermostat and read open line. Part is out of service. Will return when part is available.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78254
Jim G.
Job Details: 11/02/2021
Replaced ice maker. Unit tested properly. Issue is resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS01
Near Boerne, TX 78015
Sebastian
Job Details: 11/02/2021
Customers clock is not keeping time seems to be running fast ordering Consol control and wire harness to resolve issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78251
Sebastian
Job Details: 11/02/2021
Found that the street connection I installed earlier had a dripping point on it remove the tube that was inside and found a decent size burr on it that I mustve missed cut tube passed the burr And reinstall the street 90 tested unit good to go
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS208SSS04
Near San Antonio, TX 78232
Chris S.
Job Details: 11/02/2021
Customer reported touch screen not working and error code F2E1 showing. Error code read user interface unplugged. Tested oven in bake mode set to 220 and at 300 and everything is working properly but customer would still like to replace user interface.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Bulverde, TX 78163
Jim G.
Job Details: 11/02/2021
Lid lock did not arrive. Reordering.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kerrville, TX 78028
Colton B.
Job Details: 11/02/2021
Customer complained of washer draining. Washer machine was plugged in and Immediately went into a safety drain. Let it finish, ran automatic cycle , and calibrated. Everything testing ok.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Sebastian
Job Details: 11/02/2021
Replace the igniter to resolve issue customer had control board took control board and will take note of it returning to office not sure what to do with it as it is a core part and it is not needed. Doesnt appear to be some thing that we ordered
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Kerrville, TX 78028
Colton B.
Job Details: 11/02/2021
Customer declined new part since its defective. Exposed installation, looks dirty, and dented.
We serviced a
SAMSUNG DRYER
Model DV395ETPAWR/A1
Near San Antonio, TX 78247
Chris S.
Job Details: 11/02/2021
Customer reported dryer not drying clothes. After inspection of dryer found everything working as designed. Dryer is throwing good heat. Also checked the back vent which had no blockage but we did adjust the length of the vent. Advised customer to get the venting in the house cleaned as that could be the possible issue. But other than that the dryer is functioning as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Schertz, TX 78154
Zachary
Job Details: 11/02/2021
Checked double oven, no activity from control panel. Open doors and lights turn on. Unit has proper voltage. Removed oven from cabinet with assistant. Checked all connectors. Ended up finding a small ribbon on control panel that did not look connected properly. Connected properly. Gave unit power, control panel was now live. Put back together and reinstalled into cabinet. Fully tested double oven, no other issues or error codes found. Oven is now working as designed.
We serviced a
SAMSUNG WASHER
Model WF395BTPAWR/A2
Near San Antonio, TX 78247
Chris S.
Job Details: 11/02/2021
Customer reported washer was leaking water and moving when in use. After inspection found bad bellows gasket and also ordering drain pump in case. Adjusted left front leg as well in order to keep better balance. Informed customer on proper loading procedure as well. Will return on the 19th with new parts to replace.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Universal City, TX 78148
Shawn W.
Job Details: 11/02/2021
I removed the unit from the cabinet and replaced the drain pump. I reinstalled the unit and removed the front panel. I replaced the main control and reassembled. I test the unit and it now fills, washes and drains. I ran service test mode to check errors and calibrate. Unit is now fully functional.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Cibolo, TX 78108
Chris S.
Job Details: 11/02/2021
Customer reported stove igniting at random times. A couple of the orfices were dirty so cleaned them out and tested them after but it took a while for the stove to catch flame. Told customer we have the harness on order and we will replace spark module when harness arrives. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Universal City, TX 78148
Zachary
Job Details: 11/02/2021
Replaced drive motor and blower wheel. No other issues or error codes found. Dryer is now working as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290RTB
Near Kerrville, TX 78028
Colton B.
Job Details: 11/02/2021
Customer had a torn fridge door gasket. Replaced gasket. Tested ok.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/02/2021
Tested dryer. Belt slipped off. Found motor shaft broken. Will need to replace motor. ; schdld next appmnt for 11/8 MON !
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/02/2021
I removed the oven doors down the screws needed to make the repair. I installed the bracket kit and tightened all related screws. Installed oven door. Unit fully operational now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Bulverde, TX 78163
Jim G.
Job Details: 11/02/2021
Over verified a faulty ice maker. Ordering new icemaker.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 11/02/2021
Replaced metering pump and tray. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Schertz, TX 78154
Zachary
Job Details: 11/02/2021
Checked dishwasher, found tub full of old water from not draining. Customer had plumber look at disposal it was working well. Attempted to drain and pump pushed out food and got clogged again. Turned on sink water with the disposal running in tandem with dishwasher. Was able to clear dishwasher of old water with a fair amount of chunk of food. Very foul. Ran sever fill and drain cycles. Checked for error codes and found F6E4- overflow switch, F2E1- doesnt exist cleared them. Ran diagnostics cycle. No issues or error codes found. Gave soaping and loading prep procedure instruct to customer on how to get best wash and no over suds. Dishwasher is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Converse, TX 78109
Zachary
Job Details: 11/02/2021
Replaced strike. Calibrated and tested washer, no other issues or error codes found. Washer is now working as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS00
Near San Antonio, TX 78239
Zachary
Job Details: 11/02/2021
Checked refrigerator, issue is not cooling at all. Customer had unit unplugged. Tested, compressor would not kick on at all. Checked inverter box and found blinking in a sequence of 4 indicating a bad compressor. In turn inverter will not allow compressor to turn on. New compressor assembly is needed to resolve issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL24IGX00
Near San Antonio, TX 78266
Zachary
Job Details: 11/02/2021
New issue is that refrigerator only has one filter cap for water filter only. This refrigerator has a filter on RC and another in FC. Customer was unable to get single filter cap from refrigerator side and get it to grab on FC filter to remove and replace. Was able to get filter cap to grab and replace FC filter. Ordering additional filter cap to resolve issue. This way both filters have caps and much easier to exchange filters. Rather than having to exchange filter cap back and forth. Rescheduling icemaker and still waiting on UI to resolve ice issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Sebastian
Job Details: 11/02/2021
Sr 7732138597 Found that the freezer section is only pulling about 18 to 20? call tech line to verify issue as we have been chasing this temperature issue For almost half a year now found that nothing appears to be frozen up this time. Icemaker was empty with no water was able to determine that there was no error codes on it and it is functioning you could roll it in test mode and fill it up in test mode unit is just not delivering the ice or making that ice on its own because of the temperature. Confirmed probes are good from the back confirm controls are good confirmed fans are good tech line would like us to add a die dryer I and pull pressure values.; used 1 WPW10143759 (DRIER-HV) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS00
Near Boerne, TX 78006
Douglas H.
Job Details: 11/02/2021
Customer stated after repair, unit still not functioning. Found issue to be a faulty console and control. After unplugging unit and plugging back in managed to get into diagnostics to see f6e4 ui to control miscommunication. Scheduled for soonest availability.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Boerne, TX 78015
Douglas H.
Job Details: 11/02/2021
Upon arrival customer came on door bell speaker to inform me service was no longer needed because the construction manager was going to take care of it. No further service needed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ4
Near San Antonio, TX 78232
Jim G.
Job Details: 11/02/2021
Replaced magnetron and diode. Issue is resolved.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/02/2021
I replaced the burner caps. Hopefully the unit will ignite more efficiently.
We serviced a
JENNAIR REFRIGERATOR
Model JBRFR30IGX00
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/02/2021
Customer stated unit giving a vibration noise found cause to be drier cap tube wedge against metal casing causing noise when compressor kicks on. Adjusted drier and tubing in way so that it wont vibrate against the metal. No further issues at this point.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/02/2021
Last trip installed inverter and resolved the issue for almost a month, inverter is still functioning properly, and compressor is turning on. This trip finding the issue is the compressor is ceasing/inefficient and not pump refrigerant. Ordering compressor to resolve the issue. Also Found right door seal is weak. Ordering door seal to resolve the issue.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/02/2021
Unit not starting. Found cause to be broken door switch. Ordering door switch to resolve the issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near San Antonio, TX 78250
Sebastian
Job Details: 11/02/2021
Replaced the dispenser confirm that dispenser is taking rinse aid customer to put unit to test with glassware
We serviced a
KITCHEN AID RANGE
Model KFGC506JSS01
Near Garden Ridge, TX 78266
Zachary
Job Details: 11/02/2021
Checked range, issue is front left burner takes way too long to ignite and excess gas smell results from it. Customer states it has been this way since from factory, just only recently called issue in due to time restrictions. All other burners ignite properly and oven features tested properly. Removed burner head from FL burner inspected orifices and looked good. Separated burner head and found gasket a little off kilter and all screws seemed overtightened. Have seen service pointer for other range styles that overcranked screws can cause this issue. Reinstalled making screws snug but not overtightened. Tested and it is now performing as designed. Range is now working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Corpus Christi, TX 78415
Adam
Job Details: 11/02/2021
Install components Ran calibration cycle issue resolved
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Rockport, TX 78382
Michael
Job Details: 11/02/2021
The appliance wont power on per customer. I tried to power it on and it wouldnt power on, unplugged the appliance and checked voltage to the wall outlet and the appliance, getting good voltage. Plugged the appliance in and the control powered on properly. I went into diagnostics and found F1E2 motor drive module over voltage error code, cleared error code and tested the spin cycle and agitation cycle manually on the 3 different speeds, all is working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes, at this time the appliance is working normal. Mechanically everything is working normal, if the customer calls back with the same issue, please order the control before going back out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Port Aransas, TX 78373
John L.
Job Details: 11/02/2021
Gasket on freezer door not sealing properly, used heat gun to mold gasket. Gasket is now making proper seal and issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Corpus Christi, TX 78415
Adam
Job Details: 11/02/2021
After installing drain pump and testing unit a new lid lock that was just put on during previous visit would not respond stayed in locked position. Will need to replace lid lock and bezel to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Corpus Christi, TX 78405
Adam
Job Details: 11/02/2021
Install components programmed control tested unit issue resolved. Customer is aware of a 24 hour wait. Before refrigerator comes all the way to temperature
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Port Aransas, TX 78373
John L.
Job Details: 11/02/2021
Inspected unit, found issue with hinge and screws the top unit. Screws are loose fitting I do not seem to be proper size for this unit. Replaced hinge , Screws, shim, and washers to resolve issue with unit.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Aransas Pass, TX 78336
John L.
Job Details: 11/02/2021
Installed components, tested after installation. Issue on this unit has been resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Taft, TX 78390
Michael
Job Details: 11/02/2021
F5E3 lid unlock fault, over suds condition detected, cleared error codes. Tested the spin cycle manually, its real loud and violent spin cycle. The shaft and bearings are bad on the gearcase, needs to be replaced, I advised them I could change out the basket on the 10 yr warranty but would still need to pay for the SCF+L as well as the gearcase needing to be replaced which includes labor also, the suspension is good. The customer decided not to go through with the repair after giving the cost. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is is otherwise working normal.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Portland, TX 78374
John L.
Job Details: 11/02/2021
Inspected unit, customer is having multiple issues with unit. First issue burners do not ignite right away, will need to replace burner heads to resolve issue has igniters are working fine. Second issue, knobs on unit 10 to turn to easily. Slight pressure can be applied and turn on gas causing issues. Will need to replace manifold to resolve this. 30 issue, control panel is not responding at all times. Customer has to constantly reset breaker to get control panel to respond. Panel will need to be replaced to resolve this issue.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Portland, TX 78374
John L.
Job Details: 11/02/2021
motor speed faultTested components after retrieving codes, only issue was with valve and an issue with cam. Will need to replace to resolve issues.
We serviced a
AMANA RANGE
Model AGR4230BAW3
Near Taft, TX 78390
Michael
Job Details: 11/02/2021
The oven door gasket on the right side is torn, otherwise the appliance is working normal. Ordered the part and rescheduled the customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near San Antonio, TX 78230
Douglas H.
Job Details: 11/01/2021
Customer stated unit making ice slowly. Tested unit, ice maker functioning properly. Tested water flow to find that the water filter is slightly restricting the water flow. Also noticed there was air in the lines which can cause this to happen. Advised to have water filter changed. If issues persists please order W10873791 ice maker.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cibolo, TX 78108
Zachary
Job Details: 11/01/2021
Replaced dampers. Also noticed drain hose was shoved 4 feet into the drain. Fixed drain hose issue. Gave customer instruct on proper loading procedure. Tested washer and found no other issue or error codes. Washer is working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78254
Douglas H.
Job Details: 11/01/2021
Customer called back in stating repair didnt fix issue. After inspection found a rip at the base of the bellow causing the issue. Ordering parts.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78251
Sebastian
Job Details: 11/01/2021
Ultimately needed to replace both control motor and rotor to get unit working properly was able to calibrate and test unit unit is now working as designed
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mico, TX 78056
Sebastian
Job Details: 11/01/2021
Changed the gear case suspension and basket along with wash plate. Ran calibration on unit, good to go
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF505ESS
Near Mico, TX 78056
Sebastian
Job Details: 11/01/2021
Found that the evaporator in the refrigerator section is frozen over ordering scroll fan and thermistor to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Lakehills, TX 78063
Sebastian
Job Details: 11/01/2021
Found that unit is getting a control error ordering the timer and returning with the UI Very tight spot not able to get a dolly in must have a partner to remove unit. Putting in for partner.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Converse, TX 78109
Chris S.
Job Details: 11/01/2021
Called customer to let them know we have to reschedule appointment due to me calling in.; schdld next appmnt for 11/17 WED !
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78233
Zachary
Job Details: 11/01/2021
Checked washer, issue is gearcase is going out. Called partner team and spoke with Christine Authorization# MZS9CZRNPL2. Replaced gearcase and discovered basket would not seat. Looked at part and it does not match original and is not compatible. Checked part# and it is correct on the box for what Marcone lists as the replacement part#. Reinstalled old gearcase so customer can still use washer. Called Marcone to do parts research and spoke with Sandra has correct sub number. Looks like WP sent wrong part. Ordering another gearcase, wash basket and agitator to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near San Antonio, TX 78240
Jim G.
Job Details: 11/01/2021
Ive verified a damaged wire harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Shavano Park, TX 78231
Jim G.
Job Details: 11/01/2021
I verified a faulty diffuser.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near San Antonio, TX 78256
Shawn W.
Job Details: 11/01/2021
Our customers unit that had a leak had been fixed but they have this other unit that is completely no cool. Model Number: WRT316SFDM01 Serial Number: VS90476758. I confirmed that the unit has a out of spec start device. Part ordered.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Converse, TX 78109
Chris S.
Job Details: 11/01/2021
Called customer to reschedule due to me calling in . Set appointment for next available.; schdld next appmnt for 11/17 WED !
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model GBD307PDB09
Near Adkins, TX 78101
Jesus C.
Job Details: 11/01/2021
Tested unit. Display not working. Found bad control causing issue. Part is no longer available from vendors. Gave customer part number to research part. Advised they might be able to find one that is refurbished.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Adkins, TX 78101
Jesus C.
Job Details: 11/01/2021
Tested unit. Freezer at -5. Good pressures on high and low sides. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model GBD307PDB09
Near Adkins, TX 78101
Chris S.
Job Details: 11/01/2021
Called customer to reschedule due to me calling in set appointment for next available.; schdld next appmnt for 11/17 WED !
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78209
Chris S.
Job Details: 11/01/2021
Called customer to let them know gonna have to reschedule due to me calling in.; schdld next appmnt for 11/15 MON !
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 11/01/2021
Let customer know that we have to reschedule due to me calling in. Reschedule for next available.; schdld next appmnt for 11/15 MON !
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near San Antonio, TX 78209
Zachary
Job Details: 11/01/2021
Checked FC evaporator was only slightly frozen up again. Defrosted it. Installed new main UI and refrigerator is working as designed. Ice maker started working again after last defrost.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Schertz, TX 78154
Chris S.
Job Details: 11/01/2021
Called customer to reschedule due to calling in. Reschedule for next available.; schdld next appmnt for 11/15 MON !
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FVWH0
Near San Antonio, TX 78216
Jim G.
Job Details: 11/01/2021
Ive verified a faulty water inlet valve.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/01/2021
Second visit. Fridge frosted over. Defrosted and replaced thermistor. Unit test ok.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMLS311HSS09
Near Boerne, TX 78006
Colton B.
Job Details: 11/01/2021
Customer concerned about venting. Venting check good. No issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78015
Douglas H.
Job Details: 11/01/2021
Complaint of noise issue. Issue was fan hitting a block of ice on Evap. Issue resolved with part installation from job 95138. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE00
Near San Antonio, TX 78259
Jim G.
Job Details: 11/01/2021
Replaced the gasket and rails. Issue is resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/01/2021
Customer dented. Replaced door tested ok.