Near San Antonio, TX 78260
Jim G.
Job Details: 12/24/2020
MW-HOOD COMBO MAYTAG MMV1175JZ0 Sterlimg SR# 7729409375 interlock kit sent is not correct on parts list. Reordering correct kit as per techline. Also control has defective light(lamp) voltage. ; ordrng 1 W11244494 (Interlock Assemby (full kit 2 interlocks w/ 4 switches)) and 1 W11391714 (Control)
Near San Antonio, TX 78258
Jim G.
Job Details: 12/24/2020
DRYER WHIRLPOOL WED5620HW1 Verified thermal fuse is out of range. Replacing heater as a. Precaution. ; ordrng 1 W10909685 (Thermal Fuse) and 1 WP3387747 (Heater)
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/24/2020
VENT HOOD WHIRLPOOL UXT5236BDS1 "Found that the screws holding the bracket holding in the motorway not set into the upper bracket but the sheet metal would not support a full brace. I was able to get it to hold by not driving in the screws all the way and securing the bracket with zip tie WPW10339879, unit is not making loud noise anymore. Functioning as designed.; used 1 WPW10339879 (ZIP TIE) from stock"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/24/2020
WASHER MAYTAG MVWC565FW1 "Went to replace gearcase on washer stripped out screw at agitator will need to order agitator and screw as well, unable to remove gearcase.; ordrng 1 W10882734 (agitator)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 12/24/2020
WASHER WHIRLPOOL MVWB765FW Called customer to state time of arrival customer stated they no longer need service. Job complete.
Near Helotes, TX 78023
Richard G.
Job Details: 12/24/2020
COOKTOP GAS KITCHENAID KCGD506GSS00 Customer complaint is that the right side burner is not working. Arrived at home and unit was functioning intermittently. Will need to order burner head.; ordrng 1 W10732971 (burnr-head)
Near San Antonio, TX 78260
Jim G.
Job Details: 12/24/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Heating element was not connected properly causing a frost up. Used wire tie to secure harness properly. Issue rsolved ; used 1 WP8567668 (Wire tie) from stock
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/24/2020
WASHER WHIRLPOOL NTW4516FW3 Tested unit. Water leaking from hot water valve. Replaced water valve. Leaking stopped. No further issues. Tested to complete. ; used 1 W11210459 (VALVE) from stock
Near San Antonio, TX 78254
Douglas H.
Job Details: 12/24/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Last tech found faulty control and filter control per techline. Replaced both parts. That didn’t resolve the issue. Found console not having start button for microwave. Ordering console and fuses to resolve the issue. Console on b/o; ordrng 1 W11188752 (FUSE) and 1 W11297728 (CONSOLE ) and 1 WPW10017410 (FUSE)
Near Boerne, TX 78006
Colton B.
Job Details: 12/24/2020
DRYER MAYTAG MEDB765FC Issue is poor dry performance unit heats and spins well. We have good airflow out of the back. Customer says that it a only happens after a few loads. The issue seems to be in the venting. Informed customer that vertical venting has trouble keeping up with repeated loads and that there could be a restriction in the vent. Unit is testing good.
Near Kerrville, TX 78028
Colton B.
Job Details: 12/24/2020
WASHER WHIRLPOOL WTW5000DW3 Issue was lid not latching. Replaced control and latch. Unit tested good.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/24/2020
MW-HOOD COMBO KITCHEN AID KMHS120ESS "Issue was a noise during heating. Replaced transformer and magnetron to resolve issue. Tried to test unit but miswired it, blew the 20a fuse. Did not have one to replace it with. Ordering two new fuses to finish repair. Returning next Wednesday. ; ordrng 2 W10138793 (fuse)s"
Near San Antonio, TX 78251
Richard G.
Job Details: 12/24/2020
RANGE WHIRLPOOL WFE320M0ES2 Replaced control. Tested to complete. Unit is good to go.
Near La Vernia, TX 78121
S. L.
Job Details: 12/24/2020
WASHER SAMSUNG WF42H5200AW/A2 Found part number parts house have me was for just filter no cap. Called back got correct part number rescheduling Wednesday next week ; ordrng 1 DC97-16991A (FILTER)
Near San Antonio, TX 78232
Shawn W.
Job Details: 12/24/2020
WASHER WHIRLPOOL WTW4816FW2 Ran diagnostics with no errors. I found that the homes plumbing was leaking from the hot water valve. Also found that the drain hose was pushed to far into the stand pipe. I used a zip tie WPW10339879 to secure it. Unit is fully operational once plumbing is addressed.; used 1 WPW10339879 (ZIP TIE) from stock
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/24/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 Tested unit. Good power to auger. Ice bin is stuck. Need to replace bin and auger. ; ordrng 1 WPW10176384 (bin-crush)
Near Converse, TX 78109
S. L.
Job Details: 12/24/2020
RANGE WHIRLPOOL WFG525S0HS1 Found shorted electrode in RF burner and oxidized burner cap ordered both Rescheduling for Jan 4; ordrng 1 W10881749 (cap-burner) and 1 WPW10515459 (igntr-surf)
Near Schertz, TX 78154
S. L.
Job Details: 12/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Removed control replaced control and UI plugged unit in ran test no errors ice maker cycled through and filled. All operations normal.
Near San Antonio, TX 78255
Douglas H.
Job Details: 12/24/2020
RANGE WHIRLPOOL WFG505M0BS3 "Customer stated unit not igniting in oven portion. Upon testing unit, unit functioning properly. Couldn’t get unit to fail. 5 out of 5 times oven igniting and heating. Customer asked for a quote for most common part failing. Customer did not want to replace any parts at this moment since unit is working properly. Quoted 203.11 for P&L. Collected Sc. ESTIMATE ONLY!"
Near Boerne, TX 78006
Douglas H.
Job Details: 12/24/2020
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SU "Customer stated plastic pieces in ice and what appears to be graphite lubricant in ice. Found cause to be faulty bearing in ice breaker and broken ice sweep. Quoted 1311.38 for all costs(priority Sc (minus senior discount), P&L plus tax. Customer wanted to think about repair. Collected priority Sc minus senior discount. ESTIMATE ONLY!; rqstng P&A on 1 02-4628-01 (ICE SWEEP) and 1 A39531-001 (BREAKER WITH BEARING)"
Near San Antonio, TX 78250
Richard G.
Job Details: 12/24/2020
WASHER WHIRLPOOL WTW5000DW3 "Replaced gearcase, control, motor, and drive pulley. Washplate not needed. Calibrated unit, ran through automatic test. Tested to complete. Unit is good to go."
Near San Antonio, TX 78207
Jesus C.
Job Details: 12/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Water leaking from dual valve. Ordering valve. ; ordrng 1 WPW10341320 (valve-inlt)
Near San Antonio, TX 78222
Jesus C.
Job Details: 12/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Tested unit. Will need to replace diffuser and thermistor. ; ordrng 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/24/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Adjusted gasket on refrigerator freezer door , added some sealant to edges due to separation at inner liner, job complete."
Near Helotes, TX 78023
Richard G.
Job Details: 12/24/2020
MICROWAVE OVEN KITCHEN AID KOCE507ESS08 "Replaced inverter board. Tested out unit. Unit is still getting error F1E5. According to tech sheet, next step is to replace the magnetron. Magnetron is covered under extended warranty. Quoted additional close of labor. Customer refuses to pay for labor for work done or additional work."
Near Adkins, TX 78101
S. L.
Job Details: 12/24/2020
DISHWASHER WHIRLPOOL WDF130PAHW1 Pulled unit out replaced harness then sump ran test all operations normal.
Near San Antonio, TX 78250
Douglas H.
Job Details: 12/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Last trip found faulty electronic control and UI, as well as missing ice guide. Installed missing ice guide and replaced electronic control and UI. Unit testing good now. No further issues at this point. Advised can take up to 24 hrs to fill ice bin. No further issues at this point."
Near San Antonio, TX 78254
Richard G.
Job Details: 12/24/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HW2 Replaced filter and fuse. Mw had to be removed from cabinet to install. Powered unit back on and received error code F1E4 MW power relay. Control board was likely shorted out when the filter board was shorted out. Will need to replace control board to resolve issue. ; ordrng 1 W11342846 (CONTROL)
Near La Vernia, TX 78121
S. L.
Job Details: 12/24/2020
COOKTOP GAS WHIRLPOOL KFDC506JSS00 Found middle front burner not lighting checked unit found burner cap not on burner base causing gas to escape before ignition. Corrected issue tested and instructed customer on proper use and care pf unit all operations normal install instruct today.
Near Shavano Park, TX 78230
Jim G.
Job Details: 12/24/2020
ICEMAKER (STANDA KITCHEN AID KUIC15PLTS1 Customer described leaking from bottom of unit. After testing thoroughly the unit did not leak (this is a gravity drain set up). It appears leak may have been due to pumping issue.
Near San Antonio, TX 78253
Richard G.
Job Details: 12/24/2020
RANGE WHIRLPOOL WFG540H0ES1 "Customer complaint is that the unit is leaking gas. Opened the oven door and smelled a strong gas smell. Checked all connections for leaks and was unable to find any. Strong smell of gas under the unit inside of the drawer as well. Called techline and spoke with Steve, recommending gas valve replacement. SR#7729590140 Transferred to Whirlpool Safety and spoke with Lisa, received concession for parts and labor WU1OLU1WPL1; ordrng 1 W10919226 (regulator)"
Near Schertz, TX 78154
Shawn W.
Job Details: 12/24/2020
WASHER MAYTAG MVWC565FW2 Replaced belt and shield. Unit will now spin and is fully operational.
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/24/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 Installed new tub ring. No further issues. Tested to complete.
Near La Vernia, TX 78121
S. L.
Job Details: 12/24/2020
REFRIGERATOR MAYTAG MFX2570AEM4 Found frozen drain tube frozen and failed icemaker defrosted drain installed service kit for drain tube customer had. Replaced icemaker tested all operations normal. Cost 346.44 parts labor service fee tax. Paid in full.
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 12/24/2020
REFRIGERATOR KITCHEN AID KRFC704FPS04 "Checked refrigerator found refrigerator section evap not frosting over, ran test 4 on refrigerator but no frost build up, ordering 3 way valve to resolve issue. ; ordrng 1 W11084143 (valve)"
Near San Antonio, TX 78230
Douglas H.
Job Details: 12/24/2020
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Last trip found faulty electronic control and thermistor. Replaced both to resolve the issue. Advised can take up to 24 hrs to regulate temps. No further issues at this point. Unit is under warranty per Sb web.
Near , TX 78015
Douglas H.
Job Details: 12/24/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS04 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Last trip found unit needed new door. Replaced freezer door to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 12/24/2020
RANGE WHIRLPOOL WFG374LVB2 "Checked range found bad spark module will need module to resolve issue, collected. service call fee. Customer does not want to continue service"
Near San Antonio, TX 78201
Jim G.
Job Details: 12/24/2020
RANGE WHIRLPOOL WFE505W0JZ0 Replaced control. Issue resolved.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/24/2020
WASHER MAYTAG MVWX655DW1 Customer stated unit not turning on and making loud noise. Found cause to be stuck in emergency drain mode caused by a nail that got lodged in the pump not allowing impellers to spin. Removed nail to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc.
Near San Antonio, TX 78218
Jim G.
Job Details: 12/24/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replaced Ed unit properly thereafter. Issue resolved.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer complaint is that the lights in the refrigerator section are dim and the doors are uneven. Found freezer light out. Replaced freezer led module to fix lighting issue. Raised right refrigerator door to even out doors. Unit is good to go.; used 1 W11205083 (LED MODULE) from stock
Near San Antonio, TX 78223
Jesus C.
Job Details: 12/24/2020
WASHER WHIRLPOOL WTW4816FW2 Tested unit. Grinding noise from cam. Replaced cam. No further issues. Tested to complete. ; used 1 W10721967 (CAM) from stock
Near San Antonio, TX 78211
Jesus C.
Job Details: 12/24/2020
DRYER MAYTAG MEDC465HW0 Tested unit. Found door switch broken. Replaced switch. No issues during testing. Unit is working properly. Job complete. ; used 1 WP3406107 (SWITCH DOOR) from stock
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 12/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced diffuser due to old staying open after replacement good movement from diffuser, refrigerator working as designed. Job complete."
Near San Antonio, TX 78254
Richard G.
Job Details: 12/24/2020
WASHER WHIRLPOOL WTW6120HC0 "Replaced gearcase, drive motor, and pulley. Calibrated unit and ran through automatic test. All good. Tested to complete. Unit is good to go."
Near San Antonio, TX 78253
Richard G.
Job Details: 12/24/2020
WASHER MAYTAG MVW7230HW0 Replaced cabinet. Tested to complete. Unit is good to go.
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 12/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced drain tube and evap fan due refrigerator clogging up after replacement no issues, job complete."
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 12/24/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Replaced main harness due to broken wire after replacement no issues with range, unit is working as designed. Job complete."
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 12/23/2020
DRYER WHIRLPOOL WGD75HEFW0 "Checked dryer found ui working partially dryer turns on but ui stays off, unable to turn off dryer after power up. Ordering ui to resolve issue. Collected service call fee.; ordrng 1 W10783677 (panel-cntl)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW87HEDW0 "Checked washer found ui console with burn mark on heavy duty button, ordering ui and control to resolve issue. ; rqstng P&A on 1 W10433085 (panel-cntl) and 1 W10693598 (cntrl-elec)"
Near San Antonio, TX 78245
Richard G.
Job Details: 12/23/2020
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that the unit is not draining on some cycles (cold wash and draining and spin). Verified issue. Entered diagnostics and found no error codes. Ran unit through automatic test. All steps passed. Will need to replace control.; ordrng 1 W11417466 (CONTROL )
Near San Antonio, TX 78248
Shawn W.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Checked temperatures and they are fine. Water pressure seems high. Called Whirlpool Techline and spoke with Austin. We ran some tests and determined we would need a water pressure regulator, If that does not solve the problem we will need to replace the valve and possibly the housing. All parts ordered. w10786952 is the regulator.; rqstng P&A on 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11194438 (housing) and 1 WPW10341329 (water valve assy)"
Near San Antonio, TX 78260
Jim G.
Job Details: 12/23/2020
OVEN ELECTRIC (D JENNAIR JJW3830WS00 I verified issue. After completing a factory resent and power cycling properly at the breaker. Issue was resolved and unit tested properly thereafter.
Near San Antonio, TX 78217
Shawn W.
Job Details: 12/23/2020
DRYER WHIRLPOOL WHD5090GW0 Replaced the control board. DH helped with the assessment and repair. Unit is now fully operational.
Near Somerset, TX 78069
Jesus C.
Job Details: 12/23/2020
WASHER MAYTAG MVWB865GW1 Tested unit F6E3. F6E2. Will need to replace control and UI. ; ordrng 1 W11135391 (console)
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/23/2020
REFRIGERATOR SAMSUNG RF23M8070S/AA Customer returned call to office to state service no longer needed.
Near San Antonio, TX 78238
Douglas H.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Unit stopped cooling. Found the cap tube broke at base of dryer causing leak. Replaced dryer from stock to resolve the issue. Vacuumed unit, held vacuum charged unit held charge. Unit began cooling immediately upon testing. Advised of 48 hr cool down period ; used 1 W10890128 (FITTING), and 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78254
Douglas H.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Last tech found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Cleared for resale.
Near Helotes, TX 78023
Douglas H.
Job Details: 12/23/2020
OVEN ELECTRIC (D WHIRLPOOL GBS307PDS9 Last tech found faulty element. Confirmed diagnosis. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near Bulverde, TX 78163
Jim G.
Job Details: 12/23/2020
DRYER WHIRLPOOL WED6620HC0 Installed kit. Issue resolved.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 12/23/2020
DRYER WHIRLPOOL WHD5090GW0 "Replaced control board due to unit not operating or turning on after replacement good dryer, good heat. Job complete. Collected remaining balance."
Near Schertz, TX 78154
S. L.
Job Details: 12/23/2020
WASHER WHIRLPOOL MVWX655DW1 Found cold inlet valve not working and hot as well. Found leaking hose snapped photo tested water pressure this was good advised customer to get new hoses ordered new valve housing call when part comes in.; ordrng 1 W11127357 (housing)
Near Bulverde, TX 78163
Jim G.
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced heater element. Issue resolved.
Near San Antonio, TX 78249
Colton B.
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDF540PADM0 "Issue is that the dishwasher will not wash. Finding issue to be a faulty sump assembly. Unit needs a new on. Customer did not want to go through with repair due to unknown eta. Customer did not pay SC fee, wants to talk with office. Gave them a number and managers name."
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 12/23/2020
WASHER WHIRLPOOL WTW4955HW1 "Checked washer found lid lock not locking during normal cycle, locks during diagnostics ordering control board to resolve issue. ; ordrng 1 W11211482 (cntrl-elec)"
Near San Antonio, TX 78255
Colton B.
Job Details: 12/23/2020
MW-HOOD COMBO MAYTAG MMV6190DS1 Issue was that unit was not sensing that the door was closed. Found top door switch stuck. Returned top switch to working order. Unit tested good. Collected SC fee.
Near Bulverde, TX 78163
Jim G.
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW8620HC2 Verified that the machine has loose bearings in the transmission affecting the spin speeds which were observed to be under speed in the service mode. Ive informed customer that the a new outer tub assembly is needed. Customer wanted a new unit and may not consent to repair. Advised to contact for more options. ; ordrng 1 W11287257 (Outer tub)
Near San Antonio, TX 78232
Shawn W.
Job Details: 12/23/2020
WASHER KENMORE 79631622310 Replaced valve. Unit is now operational.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/23/2020
WASHER WHIRLPOOL MVWB450WQ1 Last trip found faulty outer tub with shaft. Replaced tub with shaft. Part under 10 yr warranty. Unit testing good now. No further issues at this point. Collected labor
Near Somerset, TX 78069
Jesus C.
Job Details: 12/23/2020
WASHER MAYTAG MVWC565FW1 Tested washer. Noise during agitate when loads with water. Noise coming from gearcase and agitator. Teeth are worn on basket and gearcase. Will need to replace both. Gave customer estimate for repairs. Will not continue repairs. Collected service fee. Job complete.
Near , TX 78015
Colton B.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Issue is no ice production. Replaced valve to resolve issue. Also food freezing in the refrigerator. Taped up back vents to 50% closed to resolve that issue. Unit good to go, customer will call if issues come back."
Near Schertz, TX 78154
S. L.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Plugged unit in frost pattern good fans working checked bi metal and heater both checked good ran defrost setting no power to bimetal ordered new UI board and harness.; ordrng 1 W11229011 (HARNESS) and 1 W11239666 (Ui) and 1 W11293378 (CONTROL )
Near , TX 78006
Colton B.
Job Details: 12/23/2020
WINE CELLAR WHIRLPOOL WUW55X24HS01 "Issue was an over temp alarm issue. Previous tech replaced a thermistor, today I replaced the control. P&L are covered. Collected cost for part."
Near Cibolo, TX 78108
S. L.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Removed old cracked bin installed new bin tested door now shutting all the way bin not cracked all operations normal.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 12/23/2020
WASHER KENMORE n/a "Went to replaced bearing , customer stated they longer need service, job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 12/23/2020
WASHER WHIRLPOOL WED4815EW1 Customer complaint is that the unit is vibrating and making a loud noise. Found damage to the blower wheel and motor. Will also need dryer repair kit.; ordrng 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 WP694089 (wheel)
Near Boerne, TX 78006
Colton B.
Job Details: 12/23/2020
WASHER SAMSUNG WF42H5600AW/A2 Issue was a leaking washer. Found a leak in between the counter weight and the outer tub. Baffle was on correctly and didn’t look to be damaged. The leak is happening behind where the gasket it anyway. Finding issue to be a leaking tub. Customer declined repair.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/23/2020
WASHER MAYTAG MVWC565FW2 Customer complaint is that clothing is getting stuck under the agitator and clothes are getting damaged. Verified issue. Will need to replace agitator ; ordrng 1 W11161960 (agitator)
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/23/2020
RANGE WHIRLPOOL WFG320M0BB2 Installed new control. No issues during testing. Unit is working properly. Job complete
Near San Antonio, TX 78245
Richard G.
Job Details: 12/23/2020
WASHER MAYTAG MHW6630HW0 Replaced bellow and dispenser. Ran unit through automatic test. Tested to complete. Unit is good to go.
Near San Antonio, TX 78217
S. L.
Job Details: 12/23/2020
DRYER WHIRLPOOL WGD4800XQ1 Removed drum tested unit found no ignitor called tech line spoke to Scott ran test on ignitor found that lost neutral on unit quoted on harness labor tax service service fee paid remaining balance; ordrng 1 W10740201 (harns-wire)
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/23/2020
DRYER LG DLEX8000V Cleared duct and edifies proper voltage and heater function. Collected serv fee.
Near , TX 78015
Douglas H.
Job Details: 12/23/2020
VENT HOOD UNKNOWN WVW51UC0FS1 Unit is functioning properly. Just cosmetic damage found to the chimney. Customer stated someone came out to see why unit wasn’t sucking up the smoke dented chimney when putting it back. Checked with AE to see if we had anyone out. Explained to customer about not being a functional issue and wouldn’t be covered under WARRANTY. ; saved tckt
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Called customer stated time of arrival, part is not in bin parts list says it’s not been checked in rescheduling for tomorrow.; schdld next appmnt for 12/23 WED !"
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Replaced control baord on dishwasher, dishwasher now working as designed. Job complete. Collected remaining balance."
Near San Antonio, TX 78252
Richard G.
Job Details: 12/23/2020
DISHWASHER AMANA ADB1400AGB3 Customer complaint is that the unit is not draining and is leaking from under the door during cycle. Found plug still in garbage disposal. Removed plug and drained unit. Entered diagnostics and found error code F6E4 float switch open. Ran unit through automatic test and unit did not leak. Leaking and error code was likely due to the unit not draining out the water. Tested to complete. Unit is good to go.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/23/2020
VENTHOODS UNKNOWN WVU37UC0FS1 Secured harness which was bumping the vent motor fan blade assembly. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/23/2020
WASHER MAYTAG MVWB835DW4 "Replaced gearcase (which was leaking transmission oil), rotor( which was worn badly), and clutch. Calibrated device. Issue resolved."
Near San Antonio, TX 78209
S. L.
Job Details: 12/23/2020
DRYER MAYTAG MEDC215EW1 Tested unit found open timer contact motor not advancing. Tested temps cycle thermostat working correctly needs new timer quoted part labor service fee and tax. Service fee paid remaining balance rescheduling Wednesday 12/30SSB shows 1 timer.; ordrng 1 WPW10185982 (timer)
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Replaced control baord on dishwasher, dishwasher now working as designed. Job complete. Collected remaining balance."
Near San Antonio, TX 78252
Richard G.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer complaint is that the icemaker has stopped working. Replaced icemaker. Unit harvested and called for water. Tested to complete. Unit is good to go.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/23/2020
WASHER MAYTAG MHW8630HW2 Customer is unavailable today will reschedule for tomorrow earliest as possible; schdld next appmnt for 12/23 WED 8-10
Near Kerrville, TX 78028
Colton B.
Job Details: 12/23/2020
MW-HOOD COMBO WHIRLPOOL WMH31017AS "Issue is unit not sensing door is closed. Finding issue to be a stuck interlock. Fixed interlock, unit now works as intended. Collected SC."
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/23/2020
MICROWAVE OVEN JENN-AIR JMW3430DS02 "There is an F6E0 error code dated 29 NOV 2020. Talked Bruce at Whirlpool Tech Line. We need to check the harness, replace if needed. If fine replace the console first then test. Parts ordered. This is a JTY8K00DPL1 authorization from Jenn Air. Our customer paid our service fee . They were wondering why they did not pay a service fee when we had a Tech visit in June. I was not sure but looked in entitlements and they were still in manufacturers warranty , which ended in October 2020. Jenn Air is covering the parts and labor. Customer has an extended warranty with a company I’m not familiar with but the authorization came from Jenn Air. We have no extended warranty authorization.; ordrng 1 W11171471 (harns-wire) and 1 W11236885 (console)"
Near Kerrville, TX 78028
Colton B.
Job Details: 12/23/2020
OVEN ELECTRIC (D AMANA AER6303MFS2 Issue is that the oven chirps when baking. Called techline and spoke with Andrew (SR: 7729578471) who said that it’s thermal expansion and should go away after more use. Andrew recommended 2 hours at 500 degrees to help the process go faster. He said as long as it’s correctly assembled there’s really nothing to be done about it. Unit tested good otherwise.
Near Kerrville, TX 78028
Colton B.
Job Details: 12/23/2020
WASHER WHIRLPOOL WET4024HW0 Issue was a leak from the lid. Found hose between valve and lid was not seated properly. Fixed that. Filled unit with one of the customer’s watching. No leaks observed.
Near San Antonio, TX 78260
Jim G.
Job Details: 12/23/2020
OVEN ELECTRIC (D JENNAIR JJW3830WS00 I verified issue. After completing a factory resent and power cycling properly at the breaker. Issue was resolved and unit tested properly thereafter.
Near San Antonio, TX 78207
Jesus C.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Water leaking from housing. Will need new housing. ; ordrng 1 W11346622