Near San Antonio, TX 78261
Jim G.
Job Details: 04/20/2020
RANGE KITCHENAID KDRS483VSS03 Same error has appeared. Reordering parts plus control as a precaution. ; ordrng 1 W10852104 (cntrl-elec) and 1 WPW10116117 (swtch-memb) and 1 WPW10298120 (cntrl-elec)
Near Port Aransas, TX 78373
Adam
Job Details: 04/20/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived at location home now has residence customer stated that builder said there was something wrong with the microwave but have already replaced. Inspection of unit does show that it is a completely different microwave none of the model or serial numbers match there is no issue with this unit. Issue resolved
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Checked refrigerator found frost in freezer section caused by door gasket not sealing, heated door gasket and adjusted checked unit gaskets are sealing normal now"
Near Garden Ridge, TX 78266
Jim G.
Job Details: 04/20/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ2 According to techsheet a new touch panel (included in door) is needed. Ordering control as a precaution. ; ordrng 1 W11334571 (DOOR (CONTROL)) and 1 W11345890 (CONTRIL)
Near San Antonio, TX 78254
Douglas H.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Customer stated food was freezing in fridge section. Found issue to be faulty diffuser and faulty UI keeping diffuser open to long. Ordering parts and diffuser showing to be out of stock.; ordrng 1 W11130216 (cntrl-elec) and 1 W11236851 (diffuser)
Near Helotes, TX 78023
Douglas H.
Job Details: 04/20/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Customer stated that unit was making rattling noise. Found issue to be faulty EVAP fan. Ordering 2 fans to resolve the issue.; ordrng 2 W10854409 (motor-evap)s
Near , TX 78121
S. L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Ice maker shows over temp error in diagnostics just replaced ice maker can force it into harvest but has error still temperature at 5 at icemaker temp good need new UI and control rescheduling Wednesday.; ordrng 1 W11239666 (UI) and 1 W11293378 (CONTROL )
Near Helotes, TX 78023
Douglas H.
Job Details: 04/20/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 Customer stated hinge pops when opening and closing door. Ordering cam assembly for freezer door.; ordrng 1 WPW10121046 (etension)
Near Aransas Pass, TX 78336
John L.
Job Details: 04/20/2020
WASHER MAYTAG MVWC465HW2 "Installed components, recalibrated. Issue resolved."
Near Ingleside, TX 78362
John L.
Job Details: 04/20/2020
DRYER MAYTAG MEDB835DW4 "Ran diagnostics gotF4E3 restricted air flowTested air flow with air flow tester, tester showed poor air flow. Tested unit again with exhaust removed, tested good airflow. Air flow restriction within home ventilation."
Near Corpus Christi, TX 78414
Adam
Job Details: 04/20/2020
WASHER MAYTAG MVWB865GW0 Install composite calibrated unit ran verification cycle issue.
Near Sinton, TX 78387
John L.
Job Details: 04/20/2020
WASHER MAYTAG MVWB765FW3 "Ran diagnostics, received F8E6 water hazardF3E2 water temp inletF0E4 spin limitedReplaced valve, issue has been resolved."
Near Portland, TX 78374
John L.
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed new spray arm, issue resolved"
Near Aransas Pass, TX 78336
John L.
Job Details: 04/20/2020
WASHER ROPER RTW4516FW "Installed pump, recalibrated unit. Tested after installation, issue resolved"
Near Port Aransas, TX 78373
John L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Light in freezer compartment was cause of lights going out, replaced and resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 04/20/2020
WASHER MAYTAG MVWC350AW1 Install components calibrated unit ran verification cycle issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Installed and formed gaskets, issue resolved."
Near Robstown, TX 78380
Adam
Job Details: 04/20/2020
WASHER WHIRLPOOL MVWB765FW3 Install components calibrated unit ran verification cycle issue resolved
Near Port Aransas, TX 78373
Adam
Job Details: 04/20/2020
RANGE WHIRLPOOL WFE320M0EB2 Inspection of unit shows no error codes. Control board on the other hand not I was responding to command. But there is obvious damage to heating element in top right corner of the units. Replace control heating element and switch to resolve issue; ordrng 1 3148951 (sub 3149404) and 1 8273994 (surface element) and 1 W10887901 (cntrl-elec)
Near Portland, TX 78374
John L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Inspected unit, all lights out in unit. Main light may be issue will need to replace to resolve.; ordrng 1 W10515057 (light board) and 1 W10515058 (light)"
Near Riviera, TX 78379
Adam
Job Details: 04/20/2020
RANGE WHIRLPOOL WFE515S0JS0 Sr# 7727618786. Inspection of unit shows no error codes but after looking at breaker box it looks like electrician has tied to20 amp breaker’s together which does not make 40 or 50 which is required for this range. Is an installation issue advise customer to contact professional electrician.
Near Vinton, VA 24179
Chris S.
Job Details: 04/20/2020
DRYER ROPER RED4516FW0 I installed the bulkhead and drum. All operations check ok.
Near Troutville, VA 24175
Chris S.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 I installed the auger motor and impeller. All operations check ok.
Near Daleville, VA 24083
Chris S.
Job Details: 04/20/2020
RANGE WHIR WFE515S0JS0 The left front burner wasn’t coming on at all. The switch was getting the correct voltage but wasn’t sending voltage to the element. I installed a new switch and checked operations. All operations check OK; pckd up 1 W10434452 (switch-inf)
Near Daleville, VA 24083
Chris S.
Job Details: 04/20/2020
DRYER WHIRLPOOL WED4850HW0 I installed the bearing ring and checked operation. All operations check ok.
Near Daleville, VA 24083
Chris S.
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 The left door hinge was bent causing both hinges to not close properly. Both hinges are installed. All operations check ok. ; pckd up 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)
Near Roanoke, VA 24014
Chris S.
Job Details: 04/20/2020
RANGE WHIRLPOOL KSGB900ESS0 I installed the control and cooling fan all operations check ok
Near Victoria, TX 77904
Michael
Job Details: 04/20/2020
WASHER MAYTAG MVWX655DW "Too much stuff in the isle, unable to get to appliance, rescheduled customer ; schdld next appmnt for 4/20 MON !"
Near Radford, VA 24141
Chris S.
Job Details: 04/20/2020
DISHWASHER KITCHENAID KDTE104ESS1 The wash pump motor is getting the correct voltage but isn’t pumping water. Customer will decide if they want to repair. If customer decides to do the repair please order part number WPW10605057
Near Cave Spring, VA 24018
Chris S.
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 The UI is getting voltage but isn’t responding. We will replace the UI and the control. ; ordrng 1 W11305308 (cntrl-elec) and 1 W11368911 (UI)
Near Little Rock, AR 72227
Doug M.
Job Details: 04/20/2020
ICEMAKER KITCHENAID KUIX535HPS00 "Water line was disconnected and supply line capped off,rescheduling so supply line can be reconnected by maintenance ; schdld next appmnt for 4/22 WED !"
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/17/2020
DRYER SAMSUNG DV48J7770EP Idler pulley is failing. Will return to repair with parts. ; ordrng 1 DC61-01215B (SPRING) and 1 DC93-00634A (BELT IDLER PULLEY ASSEMBLY)
Near San Antonio, TX 78261
Jim G.
Job Details: 04/17/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS2 I forgot to order a necessary part as per techline. ; ordrng 1 W10536989 (thermistor)
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/17/2020
MW-HOOD COMBO KITCHENAID KHMS2040BSS0 Customer stated the unit is not heating. All other functions test normal. Finding issue to be bad magnetron. Ordering parts to resolve issue. ; rqstng P&A on 1 W10245183 (MAGNETRON) and 1 W10491433 (THERMOSTAT )
Near Boerne, TX 78006
Tommy B.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 Customer showed ice in bottom section of freezer. Evap cover fully frosted. Found issue to be bad fan motor. Ordering parts to resolve issue. ; ordrng 1 W11036566 (MOTOR) and 1 W11449066 (HARNESS)
Near Boerne, TX 78006
Tommy B.
Job Details: 04/17/2020
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated the unit stopped functioning all of a sudden. Found issue to be bad control. Ordering control and UI to resolve issue. ; ordrng 1 W11162736 (CONSOLE) and 1 W11305303 (CONTROL)
Near San Antonio, TX 78259
Colton B.
Job Details: 04/17/2020
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Customer reported frozen over evaporator inside of refrigerator compartment and. O cool for a day or two. Found a bad evaporator fan in refrigerator compartment, believe this to be the core issue. I’m also ordering a new evaporator thermistor for icing issue just in case. Freezer is working well after customer reset unit. Ordering a control board for that issue. ; ordrng 1 W10316760 (DEFROST THERMISTOR ) and 1 W11098695 (EVAP FAN) and 1 WPW10743957 (CONTROL)"
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DB Issue is a recurring F2E1 error code. Unit needs a new UI console. Part is currently out of stock at Marcone and at vendor. Did not reschedule a return date. Gate code is #6384; ordrng 1 W11236890 (CONSOLE )
Near Garden Ridge, TX 78266
Jim G.
Job Details: 04/17/2020
BUILT-IN M/W JENN-AIR JMDFS24HM01 Replaced gear assembly. Issue resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Replaced refrigerator evaporator drip pan. Checked for obstructions. Found none. Issue resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/17/2020
DRYER WHIRLPOOL WED4815EW1 Replaced rollers and idler using dryer repair kit. ; used 1 4392065 (REPAIR-DRYER) from stock
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KFCS22EVMS5 "Last visit found compressor to be functioning intermittently. This time used start device to resolve issue. Unit testing good now with no further issues at this time. Collected service call, P&L."
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/17/2020
DISHWASHER KITCHENAID KUDS40FVSS0 Last visit found melted float switch assembly. This time swapped with new assembly. No further issues at this time.
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Issue is that the panel will not accept commands. Finding issue to be that the control is not making contact with buttons. Tried reseating the control but nothing’s changed. Ordering new parts to resolve issue.; ordrng 1 W10854044 (W10854044) and 1 W10913666 (GUIDE) and 1 W11087226 (CONTROL)
Near Boerne, TX 78015
Tommy B.
Job Details: 04/17/2020
WASHER WHIRLPOOL WFW9150WW01 Customer stated that he unit began filling And then did not drain and spin during cycle. Found error F7E2 and unit would not complete automatic test cycle. Will need new MCU to resolve issue. Collected service call.; ordrng 1 W11162736 (CONTROL )
Near Boerne, TX 78015
Tommy B.
Job Details: 04/17/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Customer stated the unit is sparking despite unit being off. Could not duplicate the issue in the home. No further issues at this time.
Near San Antonio, TX 78212
Steven G.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KSSC48QKS02 Checked refrigerator found unit low on freon added dye drier and process tube vacuumed and charged unit will be back in two weeks to check for leak ; schdld next appmnt for 4/30 THU !
Near Boerne, TX 78015
Tommy B.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated that the issue is the unit is leaking water in the bottom of the refrigerator section. Found issue to be clogged drain pan. Customer to resolve issue by defrosting the refrigerator by unplugging it. No further issues at this time. Collected service call.
Near Floresville, TX 78114
S. L.
Job Details: 04/17/2020
DISHWASHER WHIRLPOOL WDP370PAHB0 Ran test cycle found failed wash motor. Ordered new wash motor rescheduling next Monday.; ordrng 1 W11025157 (pump&motor)
Near San Antonio, TX 78253
Richard G.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHW00 "Replaced start device and capacitor. Start device is clicking and the compressor very slightly hums for about five seconds then shuts off. Condenser fan is running. Called techline and spoke with Chris, sounds like a locked rotor compressor. Ordering compressor and sealed system tech.; ordrng 1 W10507884 (compressor)"
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 Issue is that the compressor will not come on. Replaced condenser fan. Compressor and fan are now running as intended. Unit testing good.
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
WASHER WHIRLPOOL PAV2300AWW "Issue is that the agitator came off during wash cycle. No damage was found on the agitator or bolt. Reinstalled agitator, bolt threaded in nicely. Ran short cycle, agitator performed as it should. No further issues at this time. Collected SC fee. 6270"
Near Castroville, TX 78009
Richard G.
Job Details: 04/17/2020
WASHER MAYTAG MVWB865GW0 "Customer complaint is that the unit is not filling up with water and she is getting an error code. Entered diagnostics and found error codes F3E2 inlet water temperature fault, F8E1 long fill, F0E4 spin limited by water temperature, F2E1 UI stuck button. Water pressure going to unit is good. Ordering valves and control.; ordrng 1 W11162440 (cntrl-elec) and 1 W11172234 (housing)"
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
WASHER WHIRLPOOL WTW4950XW3 Issue is that unit will not go through cycle. Previous tech diagnosed bad control and lid lock. Neither of those solved the issue. Put old parts back on. Issue is a seized up gearcase. Unit will not spin by hand or cam. Customer does not want to replace gearcase at this time. Quoted for P&L.
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/17/2020
DRYER WHIRLPOOL WED560LHW0 Last trip found faulty console. Replaced console. Tested unit everything tested good
Near Floresville, TX 78114
S. L.
Job Details: 04/17/2020
RANGE MAYTAG MGR5755QDW Found 2.7 amp draw on bake ignitor. Tech sheet shows 3.1 amp minimum for gas to open. Tested all other functions these were good quoted includes service fee which was paid service fee good for 90 days repair declined.; rqstng P&A on 1 WP7432P136-60 (igntr-oven)
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Last trip found faulty solenoid. Replaced solenoid to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind. Unit is still under manufacturer warranty.
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/17/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Last trip found these parts faulty. Replaced auxiliary drain pump overload and relay. Tested unit everything working properly. Yes to survey and leave
Near San Antonio, TX 78228
Richard G.
Job Details: 04/17/2020
DRYER WHIRLPOOL WED5000DW2 "Customer complaint is that there was a grey piece that came down in the back of the drum, and the dryer was making a banging sound. Padding came off of the drum. Fixed issue. Tested to complete. Unit is good to go."
Near Elmendorf, TX 78112
S. L.
Job Details: 04/17/2020
RANGE JENN-AIR JES1450FB1 Noise filter board has burn mark ordered rescheduling for 4/23.; ordrng 1 W11175842 (FILTER)
Near Boerne, TX 78006
Douglas H.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Last trip found faulty compressor, 3way valve and UI. Replaced all, as well as defrosted EVAP to resolve all issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point."
Near , TX 78015
Douglas H.
Job Details: 04/17/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Last trip found faulty door and control panel. Replaced both to resolve the issue. Issue still persists. Reinspected unit to find suspected frame damage. Contacted techline and spoke with Adrian about this issue. He stated based on information provided unit is un repairable and for customer has to reach out to builder or Whirlpool CSR because can’t determine if frame damage was due to installation or due to factory defect. Sr 7727611498 Adrian transfered me to CXC. Spoke with Zach from CXC. He stated he will start the product exchange paperwork.No further issues at this point for me. Yes to survey and leave behind.
Near San Antonio, TX 78250
Christian G.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue stated by customer: frosting in unit. Found frost and ice built up at diffuser to back of unit. Ordering diffuser and freezer wiring harness to resolve issue.; ordrng 1 W11164593 (diffuser) and 1 W11449066 (WIRING HARNESS)
Near San Antonio, TX 78261
Jim G.
Job Details: 04/17/2020
BEVERAGE CENTER KITCHENAID KUBL204ESB00 Warped evaporator cover is causing the lower fan to scrape evaporator. ; ordrng 1 W10319187 (screw) and 1 W10802010 (cover-evap)
Near San Antonio, TX 78245
Richard G.
Job Details: 04/17/2020
DRYER MAYTAG MEDB725BW0 "Customer complaint is that the unit is heating but the clothes are coming out hot and wet. Determined vents are clogged. Checked venting from dryer to wall, all clear. Likely the vent is clogged somewhere in the wall or at the roof vent. Collected service call fee."
Near Mico, TX 78056
Richard G.
Job Details: 04/17/2020
RANGE KITCHENAID KSEG950ESS2 Entered diagnostics and found error codes F8E0 cooling fan speed too low. Removed old cooling fan and found a square driver bit stuck in it. Replaced cooling fan. Tested to complete. Unit is good to go.
Near Rio Medina, TX 78066
Richard G.
Job Details: 04/17/2020
WASHER MAYTAG MVWB835DW1 Customer states there was a lightening strike and now the unit will not power on. Verified main control is bad and not pushing power to the console. Main control would have to be replaced. Unable to test the console without power coming from the main control. There is a possibility that the console has been shorted as well. Informed customer of the findings and they will look into a new washing machine. Collected service call fee.
Near San Antonio, TX 78209
Steven G.
Job Details: 04/17/2020
DRYER WHIRLPOOL WED4815EW1 "Checked dryer ran unit element to heating properly, found vent hose to long cut hose down found lent on door which means air is not getting out, advised customer to have vent checked, dryer is working normal"
Near Universal City, TX 78148
S. L.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM01 "Found FC at 23 degrees and RC freezing items. Did amp draw at compressor found .66 amps and partial frost pattern spoke to DH he advised me that compressor will burn out and should be replaced and replace evaporator since that is where leak will be at. Quoted service fee customer has 90 days to approve. Parts authorization to be paid by WP for parts only Customer declined.; rqstng P&A on 1 W10507884 (compressor) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)"
Near Floresville, TX 78114
S. L.
Job Details: 04/17/2020
WASHER WHIRLPOOL WTW5000DW3 Found shifter failure error used manual diagnostics tested actuator and found this working found slide and cam had worn teeth used truck stock cam and replaced tested all operations normal. Ran calibration issue resolved. No email provided.; used 1 W10721967 (CAM) from stock
Near San Antonio, TX 78218
Steven G.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Checked refrigerator found freezer door rubbing on divider when opening and closing ordered new door after making adjustments, set screw missing on handle customer to pay for screw ; ordrng 1 W10010140 (screw) and 1 W11037733 (FREEZER DOOR )"
Near San Antonio, TX 78245
Richard G.
Job Details: 04/17/2020
WASHER ROPER RTW4516FW2 Replaced drain pump. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/17/2020
REFRIGERATOR MAYTAG MRT118FFFE "Ran unit for over 10 minutes and could find no noises out of the ordinary, unit is good to go."
Near San Antonio, TX 78209
Steven G.
Job Details: 04/17/2020
WASHER WHIRLPOOL WTW4816FW1 "Checked washer ran diagnostics found no fault codes, ran test cycles everything checked normal, ran cycle unit is working normal"
Near San Antonio, TX 78261
Jim G.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Verified no water to unit. Activated water link and cleared kink from line. Issue resolved.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/17/2020
REFRIGERATOR MAYTAG MRT118FFFE04 "Ran unit for over 10 minutes and could find no noises out of the ordinary, unit is good to go."
Near San Antonio, TX 78209
Steven G.
Job Details: 04/17/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 "Checked oven found power cord and outlet is at bottom of cabinet making it hard to pull out which caused wall outlet to pull out causing wires to come out, customer needs electrician to fix outlet oven is ok"
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
WASHER WHIRLPOOL WFW9500TW01 "Issue is that water is coming into unit and not draining. Ran diagnostics and got F27, F20, F35 error codes. All error codes revolve around the pressure switch. Unit needs new pressure switch but it has been discontinued. AE is going to work with AIG to find a solution.; ordrng 1 W10156252 (PRESSURE SENSOR )"
Near San Antonio, TX 78218
S. L.
Job Details: 04/17/2020
RANGE KITCHENAID KFGD500EWH04 Removed control panel replaced control tested unit found both bakes working but upper broil not working replaced valve and regulator assembly tested all burners working replaced bake ignitor due to possibly premature failure by unit not having gas all operations normal tested for leaks no leaks. Advised of survey.
Near San Antonio, TX 78239
Steven G.
Job Details: 04/17/2020
WASHER MAYTAG MVWC565FW0 Checked washer found washer spinning and agitating at the same time ordered parts; ordrng 1 W10006481 (gearcase) and 1 W10863406 (CONTROL )
Near Boerne, TX 78015
Douglas H.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 Customer stated ice guide fell. Examined ice guide and found it damaged. Ordering ice guide to resolve issue.; ordrng 1 WP2180224 (guide-ice)
Near San Antonio, TX 78250
Christian G.
Job Details: 04/17/2020
RANGE JENN-AIR JGS1450FP0 Issue stated by customer: oven was burning food/getting way to hot. Upon arrival I hit bake and noticed unit was in Celsius. Asked customer if that was her preferred temp unit. She answered no and had said she didn’t notice and was setting unit to 350 degrees Celsius. Changed units back to Fahrenheit and tested unit at 350 degrees. Unit works fine. No error codes. Showed customer how to change back units if issue happens again.
Near San Antonio, TX 78023
Christian G.
Job Details: 04/17/2020
RANGE WHIRLPOOL WOS51EC0HS00 Issue stated by customer: oven getting too hot. Needs to be calibrated according to inspector. Set unit to bake at 350 degrees. Checked middle rack and adjusted unit to proper temps. Reset unit. Unit good.
Near Spring Branch, TX 78070
Steven G.
Job Details: 04/17/2020
DISHWASHER KITCHENAID KUDP01FLSS3 "Checked dishwasher found touchpad cracked and not starting, replaced console and control checked operation unit working normal now"
Near Concepcion, TX 78349
Adam
Job Details: 04/17/2020
WASHER MAYTAG MVWB865GW0 Inspection of unit shows miscommunication between control and interface. Replace both control and interface to resolve; ordrng 1 W11114420 (cntrl-elec) and 1 W11114670 (console)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/17/2020
WASHER MAYTAG MVWX655DW1 Customers breaker was off.
Near San Antonio, TX 78254
Christian G.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Issue stated by customer: water and ice from fridge had bad odor/taste. Replaced water valve, reservoir, filter, dispenser and dispenser tube. Unit taste good. Informed customer if any further issues regarding odor they would need to contact their water softener company."
Near Aransas Pass, TX 78336
John L.
Job Details: 04/17/2020
WASHER AMANA NTW4516FW3 "Installed board, unit now powers on. Another issue is present on unit now that it functions. Lid lock does not lock will need to replace to resolve.; ordrng 1 W10682535 (latch)"
Near San Antonio, TX 78254
Christian G.
Job Details: 04/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 Issue stated by customer: unit not cooking evenly and only getting warm intermittently. Customer states she checked unit once it hit 350 degrees and temps read 200. Put unit into diagnostics and found No error codes stored. Did a reset on the control. Ran a bake test to 350 degrees. Unit tested well. Informed customer of routine cleaning cycles and to call us if unit is having any other issues.
Near Corpus Christi, TX 78414
Adam
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Inspection of unit shows large amount of ice building in the back of freezer compartment. Replace evaporator motor harness wire and thermistor to resolve issue will have to contact Macon for specific part number. According to diagrams available and pictures from suppliers website specific component I am looking for does not show contacted Marcon spoke with one of their Staff by the name Edwin to try and source correct part number. Edwin was having difficulty locating specific number but he did supply me with wire harness number w11218408 hoping that thermistor was connected to this specific harness.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire) and 1 W11218408 (WIRE HARNS)
Near San Antonio, TX 78251
Christian G.
Job Details: 04/17/2020
COOKTOP ELECTRIC WHIRLPOOL WEEA25HOHN0 Issue stated by customer: Issue stated by customer: light malfunctioning in oven. Found light socket resistance bad. Ordered socket and bulb. Found sockets were different and one installed in oven was incorrect. Replaced socket with correct socket and bulb. Unit tested good.
Near San Antonio, TX 78266
Steven G.
Job Details: 04/17/2020
REFRIGERATOR KITCHEN AID KRFC704FBS00 "Checked refrigerator ran diagnostics all fans and thermistors checked ok, customer to watch and call if any problems"
Near Corpus Christi, TX 78412
Adam
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Sr#7727610143. Customer complaint of all lighting on inside of refrigerator would turn off it on on its own at random times. Inspection of unit shows pantry control board has been exposed to water causing corrosion to control. Replace pantry control to resolve issue. Customer also brought a second concern with water filter customer states that even after replacing filter the order water filter light would stay on the control. Call tech line to troubleshoot this issue tech line stated to unplug units wait several minutes plug back in if issue persists said I should replace control but if issue took care of itself there was a glitch and everything is OK.; ordrng 1 W10724664 (cover)
Near Schertz, TX 78154
S. L.
Job Details: 04/17/2020
RANGE WHIRLPOOL WFE540H0ES0 Removed unit removed connectors from element removed bale element replaced and reassembled. Reinstalled unit preheated all operations normal.
Near Cibolo, TX 78108
S. L.
Job Details: 04/17/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Found vibration on condensation pan unit was level ,used truck stock spacer dampened vibration all operations normal.; used 1 WPW10221048 (SPACER) from stock"
Near Victoria, TX 77901
Michael
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Still not making ice and now the temperatures are warming up in both compartments. 26 degrees in FC, 47 in RC, and 37 at the ice maker. The customer said he doesn’t hear the ice maker call for water or hear the motor rotate, bimetal and fans are working normal, removed the long drawer in the FF section, the RC evaporator is starting to frost up. Called tech line and spoke with Scott SR 7727607666 explained to him all the work and test I’d done, he was leaning towards a dc voltage issue and said it would probably be the UI, I told him I had already changed out the UI and main control? He walked through all the same test again, all checked out, he said it could be a short in the LED lights or the display on the ff section or possibly freezer fan. The freezer fan wasn’t pulsating when we tested it, it was blowing strong and steady. He said for me to unplug the LED lights from the control and leave it that way for a couple of days to see if things go b
Near Victoria, TX 77904
Michael
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Installed parts order, the compressor kicked on and fans were blowing, tried to navigate test 3 and it wouldn’t let me do anything and part of the number or letter was missing on some of the other test. Called and spoke with Dustin and he had me unplug the appliance and check voltage again, voltage is good, plugged appliance back in and tried the test again still not allowing to navigate, confirmed I ordered the right kit, advised me to reorder the kit, due to a communication issue.; ordrng 1 W10864261 (cntrl-elec)"
Near Converse, TX 78109
Steven G.
Job Details: 04/17/2020
REFRIGERATOR AMANA ASI2575GRS00 "Checked refrigerator customer explained that unit knocks about three times and only does it a few times a day and at night, Tech that made call heard it and should have been sent back, I did checks and didn’t hear anything, customer is going to write times down and see if we can pattern noise, and will call back"
Near San Antonio, TX 78255
Colton B.
Job Details: 04/17/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint was a no drain dishwasher. Found a piece of debris in drain pump. Removed debris, unit now drains perfectly."
Near Corpus Christi, TX 78414
Adam
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Inspection of unit shows large amount of ice building in the back of freezer compartment. Replace evaporator motor harness wire and thermistor to resolve issue will have to contact Macon for specific part number. According to diagrams available and pictures from suppliers website specific component I am looking for does not show contacted Marcon spoke with one of their Staff by the name Edwin to try and source correct part number. Edwin was having difficulty locating specific number but he did supply me with wire harness number w11218408 hoping that thermistor was connected to this specific harness.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire) and 1 W11218408 (WIRE HARNS)