Service History 12 - ApplianceCare

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Converse, TX 78109

Zachary

Job Details: 09/16/2021

Has 1 year additional ELW warranty, check entitlements. Found door gasket torn. Replaced gasket and tested dryer. Everything is working properly. Dryer is now working as designed.

We serviced a

MAYTAG DRYER

Model MED6230HC1

Near Boerne, TX 78006

Douglas H.

Job Details: 09/16/2021

Upon arrival customer stated unit was not spinning. After diagnosis found issue to be a faulty motor. Ordering the new motor and rescheduled for soonest availability.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Antonio, TX 78221

Jesus C.

Job Details: 09/16/2021

Tested unit. Oversuds error code. No other issues during testing. Performed customer instruct on proper use and care procedures. Job complete.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRZ05

Near Floresville, TX 78114

Chris S.

Job Details: 09/16/2021

Customer said the icemaker stopped working then this morning it started making ice again. Found issue to be faulty control board and icemaker.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Bulverde, TX 78163

Jim G.

Job Details: 09/16/2021

Replaced harness. Issue is resolved.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW0

Near San Antonio, TX 78257

Colton B.

Job Details: 09/16/2021

Issue is noisy dryer. Do not want to run call without a motor. Ordering a motor before going out.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near San Antonio, TX 78250

Sebastian

Job Details: 09/16/2021

Sr 7731761678 does not have a package that includes an icemaker not sure why icemaker is added checked in the back of the unit found no evidence of standing water or gnats in the back of the unit gnats or fruit flies are getting in from the front somehow gasket is making an airtight seal and there is no evidence of frosting that would indicate a gap in the gasket in the refrigerator call tech line on issue they explained that those have to be fruit flies in the customer needs to investigate where they might have some fruit thats attracting them confirmed with tech line at the unit itself will not cause for flies

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near San Antonio, TX 78254

Colton B.

Job Details: 09/16/2021

Finding issue to be a leaking dispenser. Ordering new dispenser and returning.

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near Helotes, TX 78023

Colton B.

Job Details: 09/16/2021

Issue was intermittent burner operation. Replaced switch, unit tested good. Whirlpool sent parts to customer .

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Bulverde, TX 78163

Sebastian

Job Details: 09/16/2021

Looks like the job is already been completed by another technician I believe 02 Jim. returning parts

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near San Antonio, TX 78249

Colton B.

Job Details: 09/16/2021

Issue was unit not quite getting cold enough in the refrigerator. Found that start device was not starting compressor every time. Replaced start device, compressor started immediately. Believe that start device was the culprit. Unit tested good, customer will monitor temps. Purchase date on file as well as serial number indicates unit in warranty. ; used 1 8201786 (START DEVICE) from stock

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near San Antonio, TX 78232

Sebastian

Job Details: 09/16/2021

Found that the door seems to be bent at the bottom got a second opinion through supervisor via showing them picture it appears that the door must be damaged ordering gasket and/or along with badge can verify new door next to present door to see if there is damage.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Poth, TX 78147

Chris S.

Job Details: 09/16/2021

Replaced door hinge tested unit everything working as designed. Yes to survey.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFC704FBS01

Near Boerne, TX 78006

Douglas H.

Job Details: 09/16/2021

Upon arrival customer stated unit was clumping the ice and not allowing it to dispense. After inspection found a faulty fill tube that was partially frozen.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Spring Branch, TX 78070

Douglas H.

Job Details: 09/16/2021

Last tech found a faulty compressor. Replaced faulty compressor with new compressor. Ensured there were no leaks. Advised customer of 24 proper cool down period as unit was already cold. Unit functioning as designed with normal noise no further issues at this point

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WOC54EC0HS03

Near Bulverde, TX 78163

Douglas H.

Job Details: 09/16/2021

Last trip found faulty electronic control and switch harness and bulb. Replaced all parts. Issue still persists inspected unit further to find physical damage to microwave frame. A slight bulge pushing outward towards the door. Contacted techline to report findings. Spoke with Joel. Explained the situation. He advised due to frame damage, deemed unit unrepairable. Sr 7731759460

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS1

Near San Antonio, TX 78260

Jim G.

Job Details: 09/16/2021

Screen does not fit the sump. Otherwise no other issues.

We serviced a

JENN-AIR BEVERAGE CENTER

Model JUB24FRERS00

Near San Antonio, TX 78217

Jim G.

Job Details: 09/16/2021

JR SR# 7731757799 advised to check for damage to back panel and if there are no issues then replace defrost sensor.

We serviced a

JENN-AIR COOKTOP ELECTRIC

Model JIC4536XB00

Near San Antonio, TX 78217

Jim G.

Job Details: 09/16/2021

I have confirmed that the cooktop is cracked at the lower right corner. I contacted technical support and spoke to JR SR# 7731757376 who indicated that the gasket must be installed all the way to the edge. I will order extra gasket as a precaution to ensure this doesnt happen again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near San Antonio, TX 78201

Sebastian

Job Details: 09/16/2021

Found that evaporator was completely frozen up a very large amount of ice to quail wild melted out determine if the fan was good but by metal it went bad replaced whole evaporator harness and melted out unit good to go

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near San Antonio, TX 78254

Colton B.

Job Details: 09/16/2021

Issue is drum not spinning and burning smell. Found a broken belt on unit. Previous tech replaced motor and belt. A lot of damage on the backside of the belt, which makes me think its an issue with the pulley. Ordering dryer repair kit for new pulley and rollers as well as rescheduling the parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near San Antonio, TX 78260

Shawn W.

Job Details: 09/16/2021

Our customer is having a problem with the water dispense. It comes out at a trickle. I removed the water filter and the water dispensed well. We will need a new water filter housing. The water pressure was slightly high but not enough to prevent water dispense. Im ordering a dual water valve as a contingency. Replace water filter housing and test.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near San Antonio, TX 78258

Shawn W.

Job Details: 09/16/2021

Our customers refrigerator is warm in the RC but cold in the FC. I found extreme frosting and icing up in the freezer by both the front and back wall. The drain pan was frozen over and all three vents from the FC to the RC were blocked with ice preventing air flow of cold air into the RC. I ran diagnostics service cycle and all loads were functioning as designed. I defrosted the ice and soaked up all the water. I could only probe down about 3/4 of an inch and it was not ice. I did my best to defrost internally any possible ice blockage. I removed the back compartment and removed the drain line. I probed up with my weed eater wire. There was no moisture on the end and it was not exiting by the drain pan. I contacted Travis, Senior Technician at Whirlpool Tech Line and conveyed my concerns that we likely have a collapsed or shifter drain line. He as deemed this Non-repairable. I expressed my concerns that this problem might have been evolved during the manufacture warranty time but not properly identified. He instructed me to refer our customer to Whirlpool customer service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near San Antonio, TX 78259

Shawn W.

Job Details: 09/16/2021

I replaced the removable stops. Tested the rack by opening and closing. During my tests it did not come off.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near San Antonio, TX 78247

Shawn W.

Job Details: 09/16/2021

I replaced the LED control and leveled the refrigerator. Unit is now fully functional.

We serviced a

WHIRLPOOL COOKTOP ELECTRIC

Model G7CE3034XB00

Near San Antonio, TX 78233

Chris S.

Job Details: 09/16/2021

Replaced switch, knob, fuse and power cord. Tested unit everything working had customer watch me test unit he was happy with repair.

We serviced a

MAYTAG REFRIGERATOR

Model MFT2776FEZ00

Near Converse, TX 78109

Chris S.

Job Details: 09/16/2021

Replaced led module everything working as designed.

We serviced a

WHIRLPOOL RANGE

Model KOCE500EBS06

Near Corpus Christi, TX 78404

Michael

Job Details: 09/16/2021

The trim slides were not put back in place. Removed the 4 screws and pulled the appliance out enough to put the trim sides back in, pushed the appliance back and put the screws back in, the appliance is working normal

We serviced a

JENN-AIR OVEN

Model JJW3830DS00

Near Corpus Christi, TX 78404

Jim

Job Details: 09/16/2021

Install new front panel on stand alone oven. Test good. Set up to customer specs.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Corpus Christi, TX 78410

Jim

Job Details: 09/16/2021

Customer states that dryer has no heat. Put dryer in timed dry and run for 45 seconds to check heat. Dryer has heat. Pull dryer out and check exhaust hose. Hose has two 90 degree turns in it. Counsel customer on bends and air flow problems. No parts needed.

We serviced a

KITCHENAID ICEMAKER

Model KUID308ESS1

Near Robstown, TX 78380

Jim

Job Details: 09/16/2021

Customer states that evaporator was replaced and tech said to check on Monday for ice. Customer checked on Sunday, no ice, water on floor, and inside was hot. Plug unit back in and try to get into troubleshooting mode. Call TechLine, speak to Austin. After fixing tripped breaker, put into troubleshooting mode. TechLine says that pressures need to be retaken, sealed system is still not working. Suggest getting running and idle pressures.

We serviced a

MAYTAG DRYER

Model MEDB835DC

Near Robstown, TX 78380

Jim

Job Details: 09/16/2021

Customer states that dryer is making loud noises about 10 minutes into cycle. Place machine in sanitize cycle and run. No noise made for 10 minutes. After 15 minutes, noise began, sounds like a plastic piece hitting metal. Stop dryer, breakdown parts to investigate. Find blower fan broken and rubbing against housing. Replace fan wheel from truck stock.Test dryer, working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Corpus Christi, TX 78411

Michael

Job Details: 09/16/2021

Installed outlet housing, grill outlet and the lint duct. The lint screen is working normal no reason for the new one, the appliance is working normal

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near San Antonio, TX 78254

Sebastian

Job Details: 09/15/2021

Found out the terminal block was melted at one wire replaced with kit tested unit got to go only one wire needed to be repaired via kit the other two block holders were in good condition and were transferred over to the new terminal block

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Schertz, TX 78154

Zachary

Job Details: 09/15/2021

Checked washer, found serial off by 1 digit but it is still in warranty according to entitlements. Found washer not working and drain pump not working. Washer was over half full with water. Had to manually drain. After was actually able to put in diagnostics and found error codes F2E1- stuck button, F9E1- long drain, F0E2- oversuds. Calibrated and put washer in manual mode. Drain pump is burnt out. Ordering drain pump to resolve issue and control as contingency and rescheduling other parts.

We serviced a

KITCHENAID DISHWASHER

Model KDTM804ESS2

Near San Antonio, TX 78229

Jim G.

Job Details: 09/15/2021

Replaced drain hose and tubing however there is a motor failure as well. The drain pump was not the issue.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Universal City, TX 78148

Zachary

Job Details: 09/15/2021

Checked range. Found glass piece that indicates where burners are flipped the opposite direction. Though maybe I could just uninstall and flip it correct direction but upon further investigation found that vent only goes through on one side. Glass is factory sealed in metal. Ordering new cooktop to resolve issue and some screws since these strip so easily.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near San Antonio, TX 78259

Shawn W.

Job Details: 09/15/2021

I removed the motor cover and replaced the old belt with a new one. I tested the spin and agitate on all speeds in component activation. The sound has now ceased. Unit is fully operational now. Ran load size calibration.

We serviced a

KITCHEN AID MICROWAVE OVEN

Model KOCE500ESS11

Near Fredericksburg, TX 78624

Colton B.

Job Details: 09/15/2021

Confirmed F1E5 error code. Went to replace the inverter, however the new inverter does not match. Found that the model # on ticket was missing the engineering code. Typed in correct model number and a new part number for inverter came up. Ordering that and returning. Will call customer when part comes in.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near San Antonio, TX 78259

Zachary

Job Details: 09/15/2021

Checked refrigerator, customer is unpleased with design of ice maker and dispenser. Sometimes it drops cubes that have 2 or 3 still stuck together and it clogs ice chute. Tested and ice maker dispenser is working fine. Inspected further and ran tests ensure nothing else is wrong with refrigerator. Called whirlpool tech line to see if this is how its designed because everything appears to be working as designed. Talked to Ed SR# 7731749444 recommended making sure that the paddle goes all the way back, sometimes with big cups it is not able to press back paddle all the way that can cause dispensing issues. As far as the cube issue clogging on occasion this is as designed. It can occasionally get a cube clog and just needs to be cleared if you hear some drop after ice door closes. It is also good to hold glass under still after getting ice because this design has a slight lag dispensing ice going down through cube chute. Escalations# is 1-800-253-1301 if customer would like notes file from senior tech that I spoke to.

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near Converse, TX 78109

Chris S.

Job Details: 09/15/2021

Customer stated that right front and right rear burners were working right found issues to be holders ordering parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHZ00

Near Schertz, TX 78108

Chris S.

Job Details: 09/15/2021

Replaced fan scroll tested unit everything working properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR/AA

Near San Antonio, TX 78218

Chris S.

Job Details: 09/15/2021

Replaced temperature sensor everything working as designed rescheduling that part waiting on door gaskets to come in

We serviced a

AMANA RANGE

Model AER6303MFS2

Near San Antonio, TX 78247

Zachary

Job Details: 09/15/2021

Checked range, found error codes F1E0- internal board failure, F6E4- does not exist. Replaced control board and tested range. No other issues or error codes found. Range is now working as designed.

We serviced a

KITCHENAID RANGE

Model KFEG504KPS0

Near Fredericksburg, TX 78624

Colton B.

Job Details: 09/15/2021

Issue was that LF burner was not regulating temps. Replaced infinite switch, unit tested good.

We serviced a

SCOTSMAN ICEMAKER (STANDA

Model CU0415MA-1A

Near Helotes, TX 78023

Douglas H.

Job Details: 09/15/2021

Upon arrival customer stated the ice maker was not making ice. After inspection found a faulty thermistor. Ordered the new thermistor and rescheduled for soonest availability.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Helotes, TX 78023

Douglas H.

Job Details: 09/15/2021

Upon last visit found a faulty ice maker and ice container. After replacing the faulty ice maker and container tested the unit to ensure there were no leaks. Unit its preforming as it should, no further issues at this point

We serviced a

MAYTAG WASHER

Model MHWE201YW00

Near Terrell Hills, TX 78209

Jim G.

Job Details: 09/15/2021

Replaced bellow. Issue resolved.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near San Antonio, TX 78218

Chris S.

Job Details: 09/15/2021

Customer stated that dish is still coming out wet after running a cycle since there is heat when they open dishwasher door. Found issue to be dispenser not dispensing the rinse aid to dry dishes ordering dispenser assembly.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Boerne, TX 78006

Douglas H.

Job Details: 09/15/2021

Last trip out found a leaky bellow. Upon arrival removed the faulty bellow and replaced with the new bellow. After installation tested unit to verify no leaks were present. No further issues at this point. Collected p&l

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Boerne, TX 78006

Douglas H.

Job Details: 09/15/2021

Upon arrival customer stated unit was leaking water and freezing by the ice maker/ice bin. After inspection found a faulty ice maker and valve to be the issues. After installing the new ice maker and valve the unit was functioning as designed. No further issues at this point

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS01

Near San Antonio, TX 78209

Sebastian

Job Details: 09/15/2021

Replaced thermistor and the fan on the freezer freezer was very heavily iced over took quite a while to melt out

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Fredericksburg, TX 78624

Colton B.

Job Details: 09/15/2021

Rebuilt drawer, issue still persisted. Called techline who determined that there is about a half inch twist in the chassis, issue is non repairable (SR: 7731749385). Customer will call Whirlpool for further action.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X180W00

Near Fair Oaks Ranch, TX 78015

Colton B.

Job Details: 09/15/2021

Issue is a frosted evaporator causing freezer to not cool very well. Defrosted evaporator, defrost sensor tested out of range. Ordering new sensor to resolve issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near San Antonio, TX 78233

Zachary

Job Details: 09/15/2021

Checked refrigerator, issue is right screw on freezer door was really loose and causing handle to come off. Reinstalled handle and snug up all handle screws. Did overall inspection of refrigerator and no other issues found. Refrigerator is working as designed.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS6

Near San Antonio, TX 78224

Jesus C.

Job Details: 09/15/2021

Installed new capacitor, magnetron, and diode. Unit now heating. No further issues. Job complete.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near San Antonio, TX 78261

Shawn W.

Job Details: 09/15/2021

Our customer has had a snagging problem in which they found a clothing item caught up on the seem off the assembly drum seem. It looks like the seem is wider on one side. We need to replace the drum and will change all baffles as a contingency. Parts ordered.

We serviced a

WHIRLPOOL OVEN ELECTRIC [S

Model WOS51EC0HS01

Near San Antonio, TX 78261

Shawn W.

Job Details: 09/15/2021

Our customers oven one of the racks installed incorrectly by the installer. When they pulled out the rack to instal correctly it cause two dime size scratches on both side where the rack rubbed against the cabinet. I spoke with JR, Senior Technician at Whirlpool tech line and he directed me to clean up the area and use the touch up paint for this cabinet part number. I called our customer and left a detailed message of the Whirlpool directed plan of action as well as earliest appointment date. Part ordered.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Corpus Christi, TX 78415

Adam

Job Details: 09/15/2021

Installed actuator calibrated unit ran verification cycle. Issue resolved

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ

Near Corpus Christi, TX 78415

Adam

Job Details: 09/15/2021

States unit is no longer cooling. Arrived at home and spoke with customer. Customer states they adjust the temperatures themselves and issue was resolved. Further investigation unit shows all operations work as design temperatures are correct air circulation good no issues found. Issue resolved

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Corpus Christi, TX 78410

Adam

Job Details: 09/15/2021

Customer states can operate a machine will work without having to give money. Call commercial tech line unfortunately they do not provide SR numbers. But after troubleshooting issue with tech line it was determined that timer switches needed to be adjusted. Unfortunately after a significant amount of time adjusting the switches resulted in unresolved issue. They did state however that after adjustment if issue was not resolved to go ahead and replace timer that most switches are adjusted at Time of installation. I am ordering three switches because customer has three separate units all three resulting in the same issue. New work orders will be made at time of return visit.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Bishop, TX 78343

Adam

Job Details: 09/15/2021

Customer states unit has no power. Inspection of unit shows control board died mid cycle with water and latch locked. Unable to run diagnostic on unit. Ordering drain pump lid latch lid lock and control board resolve issue.

We serviced a

AMANA WASHER

Model NTW4516FW

Near Victoria, TX 77901

Michael

Job Details: 09/15/2021

The customer had the outlet checked out as advised and it did need to be changed out. The appliance is powering on and working normal

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Victoria, TX 77901

Michael

Job Details: 09/15/2021

Not washing the clothes per customer. F7E6 motor fault error code, cleared error code and looked underneath found the actuator had popped out of the slider, defective part. Installed one from TS, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Corpus Christi, TX 78411

John L.

Job Details: 09/15/2021

Installed timer, tested after installation. Verified timer has movement and issue has been resolved.

We serviced a

AMANA OVEN

Model ACR4303MFW4

Near Orange Grove, TX 78372

Jim

Job Details: 09/15/2021

Customer states that range is not working.clock is on, but burners or oven will not work. Check power at plug, power on both legs good. Power at cord good. Contact TechLine, speak to Robert. Problem is with power under load, not oven. Advise customer to have electrician check breaker or box.

We serviced a

AMANA REFRIGERATOR

Model ARS9168AB

Near Port Aransas, TX 78373

John L.

Job Details: 09/15/2021

Installed gasket, reformed to body. Gasket sealing properly, issue resolved.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Port Aransas, TX 78373

John L.

Job Details: 09/15/2021

Installed components, tested after installation. Issue resolved

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Rockport, TX 78382

John L.

Job Details: 09/15/2021

Inspected unit, call lights on upper fridge and freezer off. Most likely a power issue from control board. Will order a control board and module to install and resolve issue on this unit.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Sinton, TX 78387

John L.

Job Details: 09/15/2021

F8E1 valve failure, ran test cycle on unit. Unit is having issue pushing water through, water can be heard sputtering when valves open. Will need to replace valves on unit to resolve this issue. Also detergent sensor unable to read when reservoir is full or empty, will need to replace to resolve issue.

We serviced a

AMANA MICROWAVE

Model AMV2307PFW3

Near Robstown, TX 78380

John L.

Job Details: 09/15/2021

Placed microwave back, tested. Unit still making noise, noise is from blower assembly. Will need to replace to resolve.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Robstown, TX 78380

John L.

Job Details: 09/15/2021

Installed components, tested after installation. Issue on this unit has been resolved.

We serviced a

ESTATE REFRIGERATOR

Model TT18SKXRD00

Near San Antonio, TX 78263

Chris S.

Job Details: 09/15/2021

Customer stated the refrigerator was not cooling but lights turned on found issue to be start device and control board. Charges and second appliance service coffee customer does not wanna go through with repair hes going to buy another refrigerator.; rqstng P&A on 1 4388931 (timer,defrost adapt) and 1 WP2225929 (start-dev)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near San Antonio, TX 78258

Shawn W.

Job Details: 09/15/2021

The unit display had no sound our light. The outlet and terminal block have the correct voltage, polarity and grounding. I went through test 1 for the main control and it passed. It checked the continuity of the wiring harness from the UI to control and it passed. I conducted test 6 for buttons and indicators and it failed. This calls for a new console. I replaced the console and tested the unit. Unit is now fully operational.

We serviced a

KITCHENAID WINE COOLER

Model KUWL314KSS00

Near San Antonio, TX 78212

Jesus C.

Job Details: 09/15/2021

Cosmetic damage on separator assembly. Customer will need to provide proof that unit is within 30 days of cosmetic warranty period. ; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near San Antonio, TX 78207

Jesus C.

Job Details: 09/15/2021

Called tech line. Sr 7731754147. Suggest issues might be ciaused by wiring harness. Ordering new harness.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near San Antonio, TX 78251

Sebastian

Job Details: 09/15/2021

Place the agitator clutch and slider on the unit unit is no longer making clicking noises when you spin it unit is now showing other problems since my last visit possibly unrelated to the work I did today the work I did today was to address a ticking noise new problems are with control and motor; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Boerne, TX 78015

Douglas H.

Job Details: 09/15/2021

Customer needed 3 screws to properly hold the inner door. The new screws received were too short. Ordering correct screws to resolve the issue.

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDB02

Near San Antonio, TX 78263

Chris S.

Job Details: 09/15/2021

Customer stated that there was condensation around the door but it was not leaking through a store that was replaced. Found issue to be gasket worn out on freezer door. Customer does not wanna go through with repair.

We serviced a

MAYTAG DRYER

Model MED6630HC0

Near Fredericksburg, TX 78624

Colton B.

Job Details: 09/15/2021

Issue was a no heat dryer. Ordering new heating parts, customer will get dispatch from Lowes in the mean time.

We serviced a

WHIRLPOOL COOKTOP ELECTRIC

Model KICU569XBL

Near Fredericksburg, TX 78624

Colton B.

Job Details: 09/15/2021

Issue is F47 error code. Ordering new module to resolve issue, rescheduling for September 29th. Customer states that the unit is less than a year old. Model and serial was missing from ticket so I could not check it on Service Bench. Asked customer to have a purchase receipt or a delivery receipt to verify warranty.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near San Antonio, TX 78251

Sebastian

Job Details: 09/15/2021

Unit is indeed no longer spinning and stuck in sensing cycle after changing the clutch on the last call to resolve the noise issue I no longer have noise when spinning the unit by hand but the unit will no longer spin on its own found that there is power being actuator to the motor but it is not spinning or ring motor along with rotor the control and the LCD have already been ordered for this call and need to be installed as a unit has an error code for miscommunication between the control and the UI Control NUI were not delivered because they are on back order must wait until they arrive to do rest of repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Fredericksburg, TX 78624

Colton B.

Job Details: 09/15/2021

Issue is that the items on top shelf are not getting as cold as they should. Called techline who suspected a weak evaporator fan motor. Ordering a new motor. Part is out of stock, will call customer when part comes in

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78253

Sebastian

Job Details: 09/15/2021

Freezer temperature only pulling about 25? all probes appear detesting good from the diagnostics cannot identify any frosting some of the product is frozen solid and some of it isnt in the freezer ordering UI control in evaporator with thermistor on it to resolve this issue

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HBS00

Near San Antonio, TX 78240

Jim G.

Job Details: 09/15/2021

Replaced door. Issue is resolved.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near La Vernia, TX 78121

Chris S.

Job Details: 09/15/2021

Customer stated middle rack kept falling off. Found issue to be right track broken. Customer couldnt find receipt to prove dishwasher was in warranty. Replaced right track and collected service car labor and part 344.45

We serviced a

KITCHENAID RANGE

Model KFEG500EWH3

Near Fredericksburg, TX 78624

Colton B.

Job Details: 09/15/2021

Replaced trim and display. Customer approved of new parts.

We serviced a

LG WASHER

Model n/a

Near San Antonio, TX 78216

Jim G.

Job Details: 09/14/2021

Rescheduled for follow up; schdld next appmnt for 9/15 WED !

We serviced a

WHIRLPOOL FRIDGE

Model n/a

Near San Antonio, TX 78256

Douglas H.

Job Details: 09/14/2021

Customer stated unit was not cooling properly, lights were out, ice not being made. Found primary cause to be control board for cooling and ice issue. Also need thermistor kit, found lighting issue to be 2 bad modules.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78259

Shawn W.

Job Details: 09/14/2021

I removed the needed panels and received the bad harness and pump. I replaced the needed parts and reassembled the unit. Ran load size calibration and tested each load in manual test mode. This unit is now fully functioning as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Antonio, TX 78211

Jesus C.

Job Details: 09/14/2021

Installed new control. Tested unit. No issues during testing. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near San Antonio, TX 78251

Sebastian

Job Details: 09/14/2021

5021 Found that unit had bad style shifter changed our parts unit good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78232

Shawn W.

Job Details: 09/14/2021

I removed the back panel and water valve. Replaced with a new one and aired out the lines. Turned on ice maker. Unit is currently functioning as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near San Antonio, TX 78218

Chris S.

Job Details: 09/14/2021

Customer stated that washer isnt working. Found issue to be lid lock assembly wasnt working. Replaced lid lock assembly tested unit everything working properly.

We serviced a

WHIRLPOOL RANGE

Model AGR53330BAS3

Near San Antonio, TX 78221

Jesus C.

Job Details: 09/14/2021

Front left burner not igniting. Found bad igniter. Will replace igniter. Customer also had complaint that oven would turn off and not turn back on. Tested oven. No issues during testing. Oven cycling off and on properly.

We serviced a

KITCHENAID WINE COOLER

Model KUWL314KSS00

Near San Antonio, TX 78212

Jesus C.

Job Details: 09/14/2021

Top of separator assembly scratched. Will need to confirm unit within 30 days for cosmetic warranty. Will wait for paperwork from Fergusons.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near San Antonio, TX 78258

Shawn W.

Job Details: 09/14/2021

I replaced the needed led modules. Currently all the led modules are working in the refrigerator.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Schertz, TX 78154

Zachary

Job Details: 09/14/2021

Checked refrigerator, complaint is water hissing from evaporator and humming from compressor kicking on at different speeds. Checked all operation and ensured there was not anything loose in compressor cavity causing excess noise. Refrigerator was actually in defrost cycle during my visit. Explained to customer operation of heater in defrost cycle and cause of ice build up. Refrigerator is doing its job on preventing excess ice build up on evaporator. No cooling issues found, appears to be in excellent operation. Normal noise in compressor cavity, explained different speeds are for energy efficiency. Compressor runs at different speeds to help wic moisture away by not using as much energy since no need for more cooling. Refrigerator is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78260

Douglas H.

Job Details: 09/14/2021

Upon arrival customer stated unit was off balance and rocking. Upon inspection found the washers feet were not level and perched upon laminate flooring. After readjusting the legs the unit was functioning as properly

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WOS51EC0HB00

Near San Antonio, TX 78254

Sebastian

Job Details: 09/14/2021

Gave customer an idea of what it would cost to replace control and consul as their issue seems to be related customer does not wanna go through with repair