Service History 12 - ApplianceCare

We serviced a

WHIRLPOOL RANGE

Model KGCU463VSS01

Near San Antonio, TX 78257

Scott

Job Details: 01/03/2022

Changed out light housing and had no further issues.

We serviced a

WHIRLPOOL COOKTOP GAS

Model WCG55US0HS00

Near Boerne, TX 78006

Scott

Job Details: 01/03/2022

Customer complaint was right front burner not igniting. Tested and found bad igniter. Ordering igniter to resolve issue.

We serviced a

SCOTSMAN ICEMAKER (STANDA

Model n/a

Near Lakehills, TX 78063

Sebastian

Job Details: 01/03/2022

Found issue to be drain pump most likely the sensor as the pump is functioning but hes turning on and off , ordering sensor for drain pump.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near San Antonio, TX 78244

Chris S.

Job Details: 01/03/2022

Replace dryer wheels and drum. Tested unit everything working properly.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Lakehills, TX 78063

Sebastian

Job Details: 01/03/2022

Found a motor was the cause of the issue showing offer assistance on one of the coils showing about nine and should only be about 4.5 change the motor and tested unit unit is working appropriately minus a heavy screeching sound it looks like the pulley and the belt or worn ordering parts.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Bandera, TX 78003

Sebastian

Job Details: 01/03/2022

Replaced Evaporator cover found that the noise was still present ordering the other fan.

We serviced a

WHIRLPOOL ICEMAKER (STANDA

Model WUI75X15HB01

Near San Antonio, TX 78230

Jim G.

Job Details: 01/03/2022

I was able to determine that the sound was emanating from the recirculating.

We serviced a

KITCHEN AID ICEMAKER (STANDA

Model KUIC15PRTS3

Near Shavano Park, TX 78230

Jim G.

Job Details: 01/03/2022

Replaced both external drain (diverter) pump and heater. After speaking with techline I was able to confirm a water level issue at well. Also ordering harness as corrosion is apparent.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near San Antonio, TX 78222

Daniel

Job Details: 01/03/2022

Customer reported washer shaking when in use. After inspection found feet un-leveled. Adjusted feet and tested unit. Unit functioned as designed without any shaking, excessive noise or leaking. Unit functioning as designed. If problems persist in the future return with shock absorbers and bellow.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV01

Near San Antonio, TX 78244

Chris S.

Job Details: 01/03/2022

Shelves in track for bottom drawer everything working as designed

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near San Antonio, TX 78225

Daniel

Job Details: 01/03/2022

Upon arrival noticed no parts on truck in customers name. Will reschedule for tomorrow ; schdld next appmnt for 1/4 TUE !

We serviced a

KITCHEN AID OVEN ELECTRIC (S

Model KOSE500ESS

Near Boerne, TX 78006

Scott

Job Details: 01/03/2022

Changed out oven vent trim and had no further issues.

We serviced a

JENNAIR COOKTOP GAS

Model CVGX2423B

Near Helotes, TX 78023

Scott

Job Details: 01/03/2022

Customer complaint was burners not igniting. Tested and found bad spark module. Ordered spark module to fix issue.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near San Antonio, TX 78258

Shawn W.

Job Details: 01/03/2022

Our customer is having problems with long dry times. They had a problem with their previous dryer having the high limit thermostat going out. I found that the heating circuit is indeed not working. I found that the power cord was not installed correctly. I resolved this. I found that the thermal fuse is open line. The rest of the circuit is fine. Part ordered. I recommended having the dryer venting in the home cleaned professionally. Part ordered.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78261

Douglas H.

Job Details: 01/03/2022

Previous tech found issue to be restriction in SS. Confirmed diagnosis. Replaced dye Dre and added service port to compressor. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFC704FPS03

Near San Antonio, TX 78261

Douglas H.

Job Details: 01/03/2022

Last trip techline stated to install pressure regulator on inlet water line. Installed regulator per techline. Unit testing good at this point.

We serviced a

KITCHEN AID REFRIGERATOR

Model KSSC48FMS01

Near Pipe Creek, TX 78063

Sebastian

Job Details: 01/03/2022

Replace control as per tech line tested unit unit kicked on and began to call customer to monitor can take up to 24 hours to come to 10

We serviced a

KITCHEN AID RANGE

Model KDRS407VSS05

Near Helotes, TX 78023

Scott

Job Details: 01/03/2022

Changed out igniter but it did not resolve issue. Reordering igniter and spark module to fix issue. Issue is with front left burner, not front right.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near San Antonio, TX 78260

Shawn W.

Job Details: 01/03/2022

I called our customer to inform them that I was on the way. They have decided to purchase a new machine and will not move forward with the repair. Job complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near San Antonio, TX 78245

Jesus C.

Job Details: 01/03/2022

Complaint is unit will intermittently stop mid cycle. 51. 91. 02. Error codes. Found unit shit down during the drain portion of the rinse cycle. Unit needs new control.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near San Antonio, TX 78260

Shawn W.

Job Details: 01/03/2022

I removed the old door seal and replaced with a new one. Unit is now fully functional and safe.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near San Antonio, TX 78254

Scott

Job Details: 01/03/2022

Changed out suspension and tested with no further issues. Also went over how to load and balance washer. Put in manual testing and put in high spin for over 5 mins and had no issues and customer stated it was more quite than it ever had been.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near San Antonio, TX 78245

Jesus C.

Job Details: 01/03/2022

Customer had unit replaced. No longer needs service. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near San Antonio, TX 78221

Jay

Job Details: 01/03/2022

Customer wanted a siphon break kit installed. Explained that this is an installation issue and not a maintenance issue.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near San Antonio, TX 78261

Shawn W.

Job Details: 01/03/2022

Our customers spray arm came off and was melted by the heating element. I replaced with a new one, ran diagnostics with no errors. This unit, fills washes and drains as designed. Fully functional now

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near San Antonio, TX 78237

Garry

Job Details: 01/03/2022

Customer complaint of no heat from dryer during operation. Confirmed proper voltage at wall outlet and through power cord to terminal block. Removed leads from temperature switch and connected them with a jumper wire & dryer started heating. Replaced temperature switch and returned unit to operation. No further issues at this time. Leon - SR#7732493237

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78221

Jay

Job Details: 01/03/2022

Customer complained of squealing noise and it not filling. Explained that it is filling and how high efficiency machine operate. As far as squealing could not replicate but did find belt to be abnormally worn.

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOD51EC0HS01

Near San Antonio, TX 78253

Scott

Job Details: 01/03/2022

Changed out console and tested with no further issues. Called and spoke to Shawn Markus who told me that we do not have to charge for part because we did not have to pay for the part.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near San Antonio, TX 78201

Garry

Job Details: 01/03/2022

Customer complaint that unit not cooling in freezer or refrigerator compartments and not making ice. Arrived to discover evaporator cover frosted over and evaporator thoroughly encased in ice. Checked resistances on freezer compartment thermistor and defrost heater - these components tested good. Did find defrost heater lead disconnected from harness. Reconnected defrost heater lead to wiring harness & defrosted evaporator. Returned unit to operation And insured that defrost heater is in fact working. Customer has been advised of 24 to 48 hour cool down. If this issue persists we will need to return with an electronic control for this unit. No further issues at this time.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near San Antonio, TX 78261

Douglas H.

Job Details: 01/03/2022

Customer stated after previous repair the unit just wont turn on now. Found that the console shorted out. This is a new issue that didnt present itself at the time of the repair. Ordering console and control to resolve the issue.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP00

Near Portland, TX 78374

John L.

Job Details: 01/03/2022

Attempted to install new door, found wiring and icemaker to fused into place by foam. Call tech line and spoke with Scott, explained issues customers having with unit and how doors received had issues with them. Tech line advised try and pull through Icemaker fill tube. Was unable to do so has two was completely glued in. Tagline also recommended just to replace the door again. Will order new door to be replaced.

We serviced a

MAYTAG WASHER

Model MVWC415EW2

Near Refugio, TX 78377

John L.

Job Details: 01/03/2022

Inspected unit, I found a shoe with splines on gear case shaft. Splines have completely worn and gear case will need to be replaced to resolve this issue. Gave pricing to customer for gear case an additional cost for labor. Customer has. Opted not to have unit repaired.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Center Point, TX 78010

Colton B.

Job Details: 12/30/2021

Issue was that dryer is not spinning. Finding issue to be faulty start windings on motor. Ordering new motor and returning.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Kerrville, TX 78028

Colton B.

Job Details: 12/30/2021

Issue is that the dispenser will dispense water without the paddle being pressed. Ordering new valve to resolve issue. Will call customer when parts come in.

We serviced a

KITCHEN AID DISHWASHER

Model KDFM404KPS0

Near San Antonio, TX 78260

Chris S.

Job Details: 12/30/2021

Customer stated dishwasher was leaking. Found leaking to be coming from a hole in the tub need to replace whole tub.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near San Antonio, TX 78252

Jay

Job Details: 12/30/2021

Complaint was fridge not cool and freezer not cold. Saw some ice build up around vent. Diagnosed as a evap fan motor. Customer elected to do work on their own.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW2

Near San Antonio, TX 78254

Jesus C.

Job Details: 12/30/2021

Tested unit. Found washplate cracked. Will need to replace washplate.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78258

Chris S.

Job Details: 12/30/2021

Customer stated that fridge was freezing and freezer was fine. Found it should be faulty evaporator fan and thermistor on fridge side replaced evaporator fan motor and thermistor. Customer had part tested unit everything was working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Boerne, TX 78006

Scott

Job Details: 12/30/2021

Customer complaint was still having same issue with refrigerator not cooling. Put in diagnostics and found that everything is working. Called techline and spoke to Bruce. He had me go through a few tests and Bruce said its going to be a sealed system issue. Putting through for sealed system tech to come out and diagnose. Customer wants soonest service possible for sealed system tech to come out; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV

Near San Antonio, TX 78249

Drew

Job Details: 12/30/2021

Upon arrival found door latch was faulty, replaced door latch and unit tested fine. No further issues at this point

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGK00

Near San Antonio, TX 78240

Drew

Job Details: 12/30/2021

Installed new door, tested dispenser. Unit functioning as designed, no further issues at this point

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near San Antonio, TX 78245

Sebastian

Job Details: 12/30/2021

Found that the unit has a definite restriction picture attached compressor pulling .8 amps Compressor looks to be in good condition ordering dye dryer putting in for sealed system tech.

We serviced a

MAYTAG WASHER

Model MHW6630HC1

Near San Antonio, TX 78242

Jay

Job Details: 12/30/2021

Customer states that water smells like sewage. Removed water lines and they smelled like water. Replaced inlet valves and they did as well. Replaced dispenser and theres something brown and blue smeared between dispenser tray and housing. Recommend they run a cleaner through the machine two more times just to be safe.

We serviced a

WHIRLPOOL DRYER

Model WED8620HC0

Near Poth, TX 78147

Daniel

Job Details: 12/30/2021

Customer reported dryer not heating. Upon arrival tested unit. Unit functioning as designed except for heat. Checked vent and vent was completely clogged. Removed vent and tested unit but unit still did not heat. Opened up dryer and checked for continuity on heating element and it read open line. Ordered heating element, thermal cutoff, and thermistor. Customer will be buying a new vent hose due to vent hose being clogged beyond repair. Will return with parts to repair.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near San Antonio, TX 78238

Garry

Job Details: 12/30/2021

Customer complaint is that, after recent service, dishwasher was not draining properly. Inspected drain pump and found that appropriate power is going to drain pump. Replaced drain pump and found that dishwasher would not start cycle on any setting, but rather would only drain. Retrieved the following 4 fault codes: F8E3 (Drain Stuck On), F8E2 (Drain Motor Electrical Problem), F6E2 (Fill Valve Electrical Problem), and F6E4 (Float Switch Open). Called tech line (Rich SR - 7732615242) and was advised that electronic control was at fault. Ordering electronic control (W10906430) to resolve issue.

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Boerne, TX 78006

Scott

Job Details: 12/30/2021

Customer complaint was dryer not drying clothes. Tested and found bad heating element and thermal cut off. Changed out heating element along with thermal cut off and tested with no further issues.

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW

Near San Antonio, TX 78254

Sebastian

Job Details: 12/30/2021

Found several era codes related to the water valve an overload error code in a UA stuck but an error code found that the hot side was not working on the water valve replaced water valve to resolve issue went over loading instructions with customer unit good to go

We serviced a

WHIRLPOOL DRYER

Model WED8500DW3

Near San Antonio, TX 78254

Jesus C.

Job Details: 12/30/2021

Complaint is unit has long dry times. Tested unit. Good heat. Good airflow for unit. Found issue caused by ventilation. Customer will need to clear ventilation

We serviced a

JENNAIR OVEN ELECTRIC (D

Model JJW9630DDB

Near Stockdale, TX 78160

Daniel

Job Details: 12/30/2021

Customer reported oven not getting to temperature. After inspection found faulty oven sensor and looks like the bake and broil elements might be burnt out. Will change out oven sensor on next visit and test before installing the bake and broil element.

We serviced a

KITCHEN AID RANGE

Model KOSE500ESS01

Near Kerrville, TX 78028

Colton B.

Job Details: 12/30/2021

Issue was oven was too cold. Finding issue to be that unit needed calibration. Calibrated unit, it is now testing good.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near San Antonio, TX 78212

Garry

Job Details: 12/30/2021

Customer stated water leaking from front of the dryer at lower center of circular door during a steam cycle. Inspected gasket, removed the door from dryer, took the door apart, refitted gasket to door, reassembled and remounted the door. Tested unit and observed no leaks. Unit is working as designed and is good to go! No further issues at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Floresville, TX 78114

Daniel

Job Details: 12/30/2021

Customer reported washer not filling up all the way with water. After inspection found unit functioning as designed. No error codes. Tested In diagnostic mode and all the components served their purpose correctly. Informed customer that unit was functioning as designed and that the newer washers arent suppose to fill up all the way as older ones use to and that they are made to be more environmentally friendly as in using less water. Customer was a little upset because she had requested an afternoon appointment. Unit functioning as designed.

We serviced a

WHIRLPOOL WALLOVEN

Model WEG515S0FS2

Near San Antonio, TX 78254

Jesus C.

Job Details: 12/30/2021

Tested unit. Found wiring harness damaged. Repaired harness. No further issues during testing. Job complete.

We serviced a

KITCHENAID MICROWAVE OVEN

Model KOCE507ESS

Near Boerne, TX 78006

Scott

Job Details: 12/30/2021

Customer complaint was error code f1e5 coming up. Tested and found issue with inverter. Changed out inverter and tested with no further issues with that problem. Found the one of the interlock switches is going out. Ordering interlock switches to fix issue.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Spring Branch, TX 78070

Douglas H.

Job Details: 12/30/2021

Last trip found faulty ice maker, ice bin fan, deli gasket and freezer Evap motor. Replaced all parts to resolve the issues. Unittesying good now. No further issues at this point. Customer to monitor unit. If customer calls back please order W11106553 user interface and W10847855 light switch

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Schertz, TX 78154

Chris S.

Job Details: 12/30/2021

Customer stated dryer timer was not moving and it stayed on for a very long time. Then it should be faulty timer replace timer tested unit everything working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near San Antonio, TX 78221

Daniel

Job Details: 12/30/2021

Customer reported humming noise coming from unit. After inspection heard no irregular or excessive noise. Humming was coming from compressor. Freezer was freezing as designed and fridge was cooling as it should. Customer then stated he is unhappy with unit because when installers came to deliver unit it was laying on its back. Advised customer that he would have to take that up with the installing party, but that on my end the unit is functioning as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Center Point, TX 78010

Colton B.

Job Details: 12/30/2021

Issue was that dryer is not spinning. Finding issue to be faulty start windings on motor. Ordering new motor and returning.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Comfort, TX 78013

Colton B.

Job Details: 12/30/2021

Issue is poor cooling in the refrigerator section. Found low amp draw on multiple speeds and an uneven frost pattern in the refrigerator evaporator. Issue believed to be a leak in the refrigerator evaporator. Ordering new evaporator and UV dryer. Scheduling for ss tech.

We serviced a

KITCHENAID COOKTOP GAS

Model KCGC506JSS00

Near San Antonio, TX 78255

Sebastian

Job Details: 12/30/2021

Sr 7732611528 Replaced flame spreaders in caps this resolve the issues for most of the burners found that the left-hand side is struggling as it only turns on when I dont have screws and when I put the screws in a burner head it struggles to kick on call tech line on this issue theyre telling me that it must be a warping of the black plate ordering parts.

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Boerne, TX 78006

Scott

Job Details: 12/30/2021

Customer complaint was washer not stopping at end of cycle. Tested and found issue is with control. Ordering new control. Also found console is not responding to all button pushes. Ordering new console to fix that issue. Washer is still under manufacture warranty.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS0

Near Boerne, TX 78006

Colton B.

Job Details: 12/30/2021

Tested all connections, no connections popped on the gas sniffer. There is a gas smell coming from oven when in use. Called techline Bruce who said that it would be the safest option to replace the regulator/gas valve. We replaced that part in April, so it is covered. Customer is requesting all notes from previous visits be sent to him. Talked to AE to get customer on the schedule for Monday with regulator.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFC704FPS04

Near Boerne, TX 78006

Scott

Job Details: 12/30/2021

Customer complaint was icemaker not making ice. Tested and found bad icemaker. Changed out icemaker and tested with no further issues

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near San Antonio, TX 78006

Scott

Job Details: 12/30/2021

Customer complaint was dryer not heating all the time. Tested and found bad thrmst-fix and thermostat. Ordered parts to fix issue. Customer wishes to be placed on UL for sooner service as soon as parts come in.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Schertz, TX 78154

Chris S.

Job Details: 12/30/2021

Customer stated washer is making weird noise. Ran test everything tested good theres coins on the bottom retested unit everything working properly no error codes.

We serviced a

KITCHENAID DISHWASHER

Model WDT750SAKZ

Near Schertz, TX 78154

Chris S.

Job Details: 12/30/2021

Customer stated the dishwasher was not drying dishes finished with faulty heating elements changed out heating element. Tested unit everything working properly.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFC704FBS02

Near San Antonio, TX 78255

Sebastian

Job Details: 12/30/2021

Unit appears to be satisfied at thermostat showing 37 when unit is hotter, frost pattern present and fans/shutters operational.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS

Near San Antonio, TX 78258

Sebastian

Job Details: 12/30/2021

Replaced heating element as per kitchenaid. Tested unit good to go. Unit has authorization

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78237

Jay

Job Details: 12/30/2021

Found no codes changed water valve. Went to install actuator and hook wasnt in eyelet. Installed new actuator. Calibrated and ran diagnostic. No codes. Unit testing good.

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WOC75EC0HS01

Near San Antonio, TX 78245

Jesus C.

Job Details: 12/30/2021

Tested unit. Display not responding. Will need to replace UI.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near San Antonio, TX 78253

Jesus C.

Job Details: 12/30/2021

Tested unit. No water to tub. Found harness to valve damaged. Repaired harness. No further issues. Job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bulverde, TX 78163

Douglas H.

Job Details: 12/30/2021

Customers unit fell within heater recall range. Replaced heater to resolve the issue. Checked for damages to home. None found. Unit testing good now.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFC704FPS03

Near San Antonio, TX 78261

Douglas H.

Job Details: 12/30/2021

Last trip techline stated to install pressure regulator on the unit. Upon trying to install the regulator and water line found that customer has a 5/16 water line and connection on home side. Need to pick up a 5/16 to 1/4reducer. Pushed through for Monday due to this set back. ; schdld next appmnt for 1/3 MON !

We serviced a

WHIRLPOOL REFRIGERATOR

Model EL7ATRRMS08

Near San Antonio, TX 78232

Douglas H.

Job Details: 12/30/2021

Customer stated unit stopped cooling. Found compressor to be inefficient and small leak in evaporator that caused compressor to become inefficient.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78201

Drew

Job Details: 12/30/2021

Upon arrival found a faulty actuator. Replaced actuator. After testing the unit multiple times found a bad door latch. Used latch and actuator from truck stock to resolve the problems. No further issues at this point ; used 1 W11307244 (LATCH), and 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Corpus Christi, TX 78415

Adam

Job Details: 12/30/2021

Customer states unit will not dispense ice. Inspection of unit shows ice container auger not rotating. Will need to replace ice container auger motor to resolve issue.

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Premont, TX 78375

Adam

Job Details: 12/30/2021

Customer complaint oven not working. Inspection of unit shows no error codes. There is audible clicking when trying to ignite replace regulator and control board to resolve issues.

We serviced a

AMANA MICROWAVE

Model AMV2307PFS

Near Corpus Christi, TX 78410

John L.

Job Details: 12/30/2021

Inspected unit, find GFI outlet unit was plugged into tripped. Reset GFI and tested microwave. After 30 seconds GFI trip. Ran test on outlet, outlet shows about 30 V still traveling through line. Reset GFI and used outlet tester to trip outlet, first attempt showed GFI working properly has showed no voltage coming through. Second attempt showed issue, possible crossed wiring as outlet tester showing 30 V output. Ran unit want to different outlet altogether, unit ran and heated without any issues. Plug unit back into its own outlet and tested again, as unit was running crackling can be heard near or within outlet area. Customer will need to have wiring looked at has issues with wiring may be affecting microwave performance

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Corpus Christi, TX 78418

John L.

Job Details: 12/30/2021

F5E1 lid switch error, explained issue to customer. Gave customer total cost to have unit repaired. Customer will have to think over whether or not to go through with repairs. Customer will call back if the deciding to have unit repaired.

We serviced a

KITCHEN AID REFRIGERATOR

Model KBFS25EVMS0

Near Corpus Christi, TX 78412

John L.

Job Details: 12/30/2021

Inspected unit, found issue to be with bad filter. Filter not allowing water to flow properly, filter will need to be replaced to resolve this issue.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near San Antonio, TX 78254

Jesus C.

Job Details: 12/29/2021

Installed new harness. No issues during testing. Job complete.

We serviced a

LG REFRIGERATOR

Model LSXC22486S/00

Near San Antonio, TX 78257

Douglas H.

Job Details: 12/29/2021

Customer stated unit not cooling as it should. Confirmed that unit is cooling but not efficiently. Checked pressures, running pressure high around 85 psi and low side around -10 in a vacuum. This indicates a small leak in the system. Checked all visible connections for dye. None found. Leak is internal. Nothing can be done for this unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Fredericksburg, TX 78624

Colton B.

Job Details: 12/29/2021

Issue was a damaged drain line. Replaced drain loop, still no operation. Found chewed motor assembly hoses chewed. Customer will have to get exterminator out before we go back with parts. Ordering needed parts.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Fredericksburg, TX 78624

Colton B.

Job Details: 12/29/2021

Issue was a no wash dishwasher. Replaced motor, unit tested good.

We serviced a

WHIRLPOOL ICEMAKER (STANDA

Model GI15NDXZS1

Near San Antonio, TX 78261

Zachary

Job Details: 12/29/2021

Checked icemaker, unit is not getting water for it to make ice. Confirming that valve on order is necessary for repair. Found valve OL. Rescheduling pumps as contingency.

We serviced a

MAYTAG WASHER

Model MVW7230HW

Near San Antonio, TX 78245

Jay

Job Details: 12/29/2021

Machine is staying in sensing for 3-5 minutes then forcing a drain then saying cycle complete. Found two codes F7E4, basket rengagement failure, and F6E3, communication failure between ACU-MCU. Cleared and removed impeller. Found and removed nickel. Reinstalled and ran a diagnostic test. Both codes came back as well as F0E3, overload, and F0E5, off balance load despite nothing being in basket. Electrical connections are fine as is water lines. Cleared codes and ran diagnostic again. Codes F0E3 and F6E3 came back again. Ordering control board.

We serviced a

KITCHENAID MICROWAVE OVEN

Model KOCE500EBS07

Near Fredericksburg, TX 78624

Colton B.

Job Details: 12/29/2021

Issue was oven too cold. Found F6E6 error code. Replaced control, unit still about 40 degrees too cold. Will need the UI. Need authorization for part, will call customer when it gets in. ; O-emld tckt , states that autho needed

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near San Antonio, TX 78245

Jay

Job Details: 12/29/2021

Called customer and no answer. Left a voicemail. Arrived at customers house and was informed it was already fixed.

We serviced a

SAMSUNG DRYER

Model DVE50M7450W/A3

Near San Antonio, TX 78258

Douglas H.

Job Details: 12/29/2021

Customer stated unit not heating. Verified proper voltage to unit. Confirmed unit not heating. Found issue to be faulty heater assembly. Ordering heater assembly to resolve the issue.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near San Antonio, TX 78247

Chris S.

Job Details: 12/29/2021

Restated the dryer is heating up but taking forever to dry. Found it should be vent hose was pinched and not letting good air flow out fix that hose tester unit everything working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near San Antonio, TX 78258

Douglas H.

Job Details: 12/29/2021

Customer stated console top peeling off. Confirmed that console peeling off and is causing a functional issue of the delay button not being able to be depressed properly. Ordering console to resolve the issue.

We serviced a

WHIRLPOOL COOKTOP GAS

Model WCG55US6HS00

Near Schertz, TX 78154

Zachary

Job Details: 12/29/2021

Replaced left rear supply line and main harness. Tested, all igniters working except front left now. Ordering main harness again and some other parts as contingency. Screws since some are starting to strip. Returning as follows.

We serviced a

KITCHEN AID MICROWAVE OVEN

Model KOCE900HSS02

Near San Antonio, TX 78258

Douglas H.

Job Details: 12/29/2021

Customer stated unit not accepting selections on console and couldnt even start microwave portion. Found cause to be faulty console. Replaced console and reprogrammed console to resolve the issue. Upon further testing issue still persists checked errors. Found f6e9 communication errors. Ordering console, acu for oven and acu for microwave and expansion board.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH53521HZ4

Near Cibolo, TX 78108

Zachary

Job Details: 12/29/2021

Removed OTR MW from cabinet with assistant and replaced magnetron, transformer, diode, capacitor, motor capacitor, and magnetron thermostat. Tested MW now heating properly. Reassembled and used assistant to put back in cabinetry. Tested all functions. OTR MW is now working as designed. No other issues or errors found.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Converse, TX 78109

Daniel

Job Details: 12/29/2021

Customer reported range not powering at all. Upon arrival checked the breaker box and the oven breaker was off and felt loose. Popped breaker back on and tested unit in bake to 350. Tested multiple times and every time oven hits desired temperature of bake the breaker will pop. Other than that the range is doing its job. Burners are working fine and oven heats up properly. Recommended that a licensed electrician comes out and replaces faulty breaker.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Boerne, TX 78006

Drew

Job Details: 12/29/2021

Found a bad suspension on the unit, used one from truck stock to resolve the issues. No further issues at this point ; used 1 W11130362 (SUSPENSION) from stock

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Universal City, TX 78148

Chris S.

Job Details: 12/29/2021

Customer said cooktop cracked and want it replaced.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near San Antonio, TX 78260

Douglas H.

Job Details: 12/29/2021

Customer stated unit not drying properly. Ran diagnostics testing to check unit, no errors found. Unit functioning properly. No further issues at this point.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near San Antonio, TX 78261

Douglas H.

Job Details: 12/29/2021

Last tech found faulty ice maker. Confirmed issue to be ice maker. Upon trying to replace ice maker found that new ice maker doesnt match the harness. Unit also needs new harness. Ordering harness to resolve the issue fully. Scheduled for soonest availability.

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near San Antonio, TX 78254

Jesus C.

Job Details: 12/29/2021

Tested unit. Not responding. Found bad UI. Replaced console. No further issues during testing. Job complete.