Service History 12 - ApplianceCare

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM2

Near San Antonio, TX 78254

Jay

Job Details: 05/23/2022

Replaced drain pump. Unit working as it should.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM01

Near San Antonio, TX 78254

Richard G.

Job Details: 05/23/2022

Replaced icemaker and harness. Unit harvested and called for water. Tested to complete. Unit is good to go.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Lakehills, TX 78063

Sebastian

Job Details: 05/23/2022

Gearcasefrom 99615. Replace the motor capacitor the line filter up at the control how long but the control along with the main wire harness calibrated and tested unit Gear case from another ticket was pushed on to this one same unit went ahead and changed out gear case where you requesting double labor

We serviced a

WHIRLPOOL OVEN ELECTRIC [S

Model WOS51EC0HS02

Near San Antonio, TX 78260

Jim G.

Job Details: 05/23/2022

I contacted techline as a precaution. Joel SR# 7733712517 determined a loose receptacle. Used wire tie to secure. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bandera, TX 78003

Sebastian

Job Details: 05/23/2022

Replace both the control and the dispenser ran unit Test mode verified good android the heater again filled up dispenser with rent saved customer to monitor

We serviced a

JENNAIR REFRIGERATOR

Model JCD2395WES01

Near San Antonio, TX 78255

Douglas H.

Job Details: 05/23/2022

Last trip found faulty dispenser paddles and ice door. Replaced both parts to resolve the issue. Unit testing good now, no further issues at this point.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH53521HZ5

Near Schertz, TX 78154

Chris S.

Job Details: 05/23/2022

Upon arrival realize I did not have all the parts I need to fix microwave. Talk to parts department theyre sending me parts needed rescheduling for tomorrow customer is OK with reschedule; schdld next appmnt for 5/24 TUE !

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Boerne, TX 78006

Douglas H.

Job Details: 05/23/2022

Last trip a kick plate clip broke. Replaced clip to resolve the issue. Unit testing good now. No further issues at this point.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Bandera, TX 78003

Sebastian

Job Details: 05/23/2022

Replaced ui and tested unit, had customer test out ui as well. Looks good to go.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS08

Near San Antonio, TX 78253

Richard G.

Job Details: 05/23/2022

Replaced blower. No unusual noises coming from new fan. Tested to complete. Unit is good to go.

We serviced a

KITCHEN AID DISHWASHER

Model KDTM704KPS0

Near Fair Oaks Ranch, TX 78006

Sebastian

Job Details: 05/23/2022

Found the leak to be coming from the heater replace heater assembling tested unit for leak's outside of the cabinet could not identify any more leaks

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Boerne, TX 78015

Sebastian

Job Details: 05/23/2022

Replaced defective shelving unit good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78209

Garry

Job Details: 05/23/2022

Customer complaint of refrigerator not cooling in FC, Deli, or RC. Tested all thermistors and sensors, all checking well. In Service Diagnostics, manual activation of FC Evaporator Fan kills power to unit. Disconnected Deli Harness from Deli UI to ensure Deli UI not responsible for this malfunction, but issue persisted. Through testing, also noticed potential issue with Ice Box Fan. Ordering Evaporator Fan Motor (W11249952) and Ice Box Fan (W10846539) to resolve issues. Please schedule for soonest availability once parts arrive. (Sr#7733714950 Travis); ordrng 1 W11249952 (Evaporator Fan Motor) and 1 W10846539 (Ice Box Fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF995FIFZ00

Near San Antonio, TX 78258

Douglas H.

Job Details: 05/23/2022

Last trip found faulty ui board. Replaced ui board to resolve the issue. Unit functioning properly now. No further issues at this point. All costs were paid in full on first visit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78253

Richard G.

Job Details: 05/23/2022

Replaced evap motor and harness. Noticed door alarm is showing door open when it is closed. Cust states it started doing that this weekend. Freezer door switch is working intermittently. Will need to replace door switch.; ordrng 1 W11291142 (Door switch)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near San Antonio, TX 78220

Daniel

Job Details: 05/23/2022

Customer reported dryer taking multiple dry cycles to completely dry clothes. After inspection found unit heating as it should. Checked vent hose and vent on wall and both hose and wall vent were completely clogged. Customer stated that she is renting town home so I advised to her have management have someone come and clean out the wall vents for the dryer as it is a fire hazard. Unit functioning as designed. Issue for multiple dry loads is because of poor air ventilation due to clogged wall vent.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Cibolo, TX 78108

Chris S.

Job Details: 05/23/2022

Replaced condenser fan motor tested unit everything working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near San Antonio, TX 78254

Jay

Job Details: 05/23/2022

Complaint is that door is hot to touch. Door not warped and is properly installed.Ordering insulation kit IAW service pointer w10917778. Ordering new door gasket as well. ; ordrng 1 W11025151 (Insulation kit) and 1 Wpw10535778 (Door gasket)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near San Antonio, TX 78244

Job Details: 05/23/2022

Upon arrival customer stated unit would not turn on through the control panel. Plugged unit in and verified the issue. Pull ui/panel off of unit and found the connection disconnected from being loose. Plugged ui/panel back in and tested unit. Unit functions as designed. No further issues at this point.

We serviced a

SAMSUNG DRYER

Model WF45N5300A/US

Near San Antonio, TX 78223

Daniel

Job Details: 05/23/2022

Upon arrival customer came out and stated they were not aware of the appointment today and would call back in to reschedule. Customer also stated that unit is not a dryer that it is a washer. Left customer with magnet. Customer will call back into office to reschedule.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near San Antonio, TX 78233

Chris S.

Job Details: 05/23/2022

Customer stated that washer would fill up but not drained or do anything give F8E1 error code. Found issue to be control board waiting for control Board to come in also ordering lower wire harness just in case.; ordrng 1 W11568984 (Lower harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near San Antonio, TX 78209

Garry

Job Details: 05/23/2022

Customer complaint of ice not dispensing through door dispenser. Previous tech found issue with ice container. Installed Ice Container (W11185686) to resolve issue. Drafted crushed and cubed ice through dispenser and unit is testing normally. Job complete, unit is good to go. No further issues at this time.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GS0

Near Boerne, TX 78015

Sebastian

Job Details: 05/23/2022

Customer has not yet received the control to call us back when they received part customer to call into the office to see if we have a tracking number then to call whirlpool.; O-emld tckt

We serviced a

SAMSUNG DRYER

Model DVE45T3400P/A3

Near San Antonio, TX 78251

Richard G.

Job Details: 05/23/2022

Customer complaint is that the unit is not heating. Verified issue. Need heating element.; rqstng P&A on 1 DC97-14486A (Duct heater assembly)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW

Near San Antonio, TX 78254

Jay

Job Details: 05/23/2022

Unit still working as it should. Recommended to customer to clean vents on house.

We serviced a

SAMSUNG REFRIGERATOR

Model RF263TEAESG

Near San Antonio, TX 78224

Jesus C.

Job Details: 05/23/2022

Installed new compressor and evap with drier. Recharged system. No issues. Found drain line clogged. Will need Ernest drain kit for fresh food evap. ; rqstng P&A on 1 DA82-01415A (Drain kit)

We serviced a

MAYTAG WASHER

Model MHW6000XW2

Near Alamo Heights, TX 78209

Garry

Job Details: 05/23/2022

Tech was assigned as a helper;

We serviced a

KITCHEN AID DISHWASHER

Model KDTM604KPS0

Near San Antonio, TX 78259

Douglas H.

Job Details: 05/20/2022

Customer stated unit leaking. Found issue to be faulty heater bushings per service pointer W11540964. This issue falls under Special project S17304. Ordering heater to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11537778 (Heater)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near San Antonio, TX 78254

Jay

Job Details: 05/20/2022

Found power cord burned at terminal block. Main wire harness is burned as well ordering new main harness. ; ordrng 1 W11553447 (Main harness)

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ07

Near San Antonio, TX 78245

Jesus C.

Job Details: 05/20/2022

Tested unit. Will not power on. Took off control to inspect. Unit powered on. Will only turn on when control pulled out. Will need to replace door interlocks; schdld next appmnt for 5/26 THU !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near San Antonio, TX 78253

Richard G.

Job Details: 05/20/2022

"Customer complains of a very loud buzzing/humming coming from the back of the refrigerator. Customer had a recording of the noise the unit is making, but I could barely hear anything on the video. Condenser fan running is very silent. Compressor comes on and vibration is minimal and there is no noise while I am in the home. Unit is running very quietly. Waited in home and heard nothing. Taped up water line, as it is loosely laying against the back of the unit. Also ordering condenser fan and diffuser as a backup. Customer says she does not want the unit repaired because it is brand new and wants it replaced. Informed her she will need to have that conversation with Whirlpool.; ordrng 1 W11317276 (Diffuser) and 1 W11458267 (Fan blade) and 1 W10854034 (Condenser fan motor)"

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near San Antonio, TX 78209

Sebastian

Job Details: 05/20/2022

S-code S84638 covers the cost of parts and labor. TechnicalServicePointerFor Immediate Attention of Your Service DepartmentTechnical Service Pointer #: W11606409 Rev B Action Required: MandatoryRelease Date: April 2022Refrigeration Product. Confirmed unit falls under serial range. Led failure. Ordering all lights as per service pointer ; ordrng 12 W11484836 (Module)s

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Converse, TX 78109

Job Details: 05/20/2022

"Upon arrival replaced control, lower harness, motor, capacitor, and shift actuator. Tested unit and calibrated unit. Unit functions as designed. No further issues at this point. Advised customer to monitor unit. ; used 1 W10913953 ( Shift actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Converse, TX 78109

Job Details: 05/20/2022

Upon arrival customer stated unit would not wash. They had another company out and were quoted 2500 for repairs. Checked underneath unit and saw the shift actuator slipped out of position. Used A W10913953 shift actuator from my truck stock. Tested unit. Recalibrated unit and unit functions as designed. No further issues at this point. ; used 1 W10913953 (Shift actuator) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Converse, TX 78109

Job Details: 05/20/2022

Contacted customer and advised customer that the unit is oow. Customer states Whirlpool said they would cover the sc fee. Informed customer that Whirlpool would have to re dispatch the call with the proper authorization covering the sc. Customer states they will contact Whirlpool and have the proper authorization and dispatch. No further issues at this point.

We serviced a

WHIRLPOOL WASHER

Model WTW5520SQ0

Near San Antonio, TX 78244

Garry

Job Details: 05/20/2022

"Customer complaint of Water Level Switch malfunction. Confirmed customer complaint and quoted $148.87 in parts and $117.45 in labor for switch replacement. Customer has instead opted to replace machine but has been informed that this Service Call has a 90-day expiry. Should customer decide to repair machine, please order Water Level Switch (W10339251) prior to dispatch. Collected SC. Job complete, no further issues at this time."

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near San Antonio, TX 78244

Garry

Job Details: 05/20/2022

"Customer complaint of dryer not working. Found issue to be intermittently failing Door Switch. Replaced Door Switch (WPW10569603) and returned unit to operation. Tested dryer in every mode of operation & unit testing good. Job complete, unit is good to go. No further issues at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near San Antonio, TX 78244

Garry

Job Details: 05/20/2022

"Customer complaint of water leaking into RC. Found defrost circuit functional and in good order. Evaporator cover, however, was not seated inside of drain pan. Unit was also forward biased. Water from defrost leaking down evap cover and through air ducts. Biased machine toward rear and reinstalled evaporator cover inside of drain pan boundary. Job complete, unit is good to go. No further issues at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near San Antonio, TX 78256

Sebastian

Job Details: 05/20/2022

Replace the main control now I can hear the motor humming but it is not actually pushing any water double checked again found that my plug is definitely secure as I check the last time and is getting power customer is also having water back flow in maintenance is corrected the tubing but customers still having issue ordering drain pump as well; ordrng 1 W11025157 (Sump) and 1 W10876537 (Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near San Antonio, TX 78253

Richard G.

Job Details: 05/20/2022

Customer complaint is that items in the refrigerator section are freezing. Verified issue. Ordering diffuser.; ordrng 1 W11236851 (Diffuser)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near San Antonio, TX 78254

Richard G.

Job Details: 05/20/2022

"Customer complaint is that the unit is tripping the breaker when both the oven and burners are used at the same time. Verified issue. Ordering control, thermal fuse and harness; ordrng 1 W11528352 (Control) and 1 WP3196548 (Thermal fuse) and 1 W11551729 (Harness) and 1 W11396691 (Harness)"

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFF507HPS

Near Garden Ridge, TX 78266

Shawn W.

Job Details: 05/20/2022

"I removed the freezer door and upper shelf, replaced LED modules. They are now all lighting as designed."

We serviced a

KITCHEN AID REFRIGERATOR

Model KRSC703HPS01

Near San Antonio, TX 78253

Jesus C.

Job Details: 05/20/2022

Installed new reservoir. No further issues during testing. Job complete.

We serviced a

SCOTSMAN ICEMAKER (STANDA

Model SCN60PA1SU

Near Boerne, TX 78015

Douglas H.

Job Details: 05/20/2022

Last trip found faulty breaker assembly and auger assembly. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.

We serviced a

SAMSUNG REFRIGERATOR

Model RH25H5611SG

Near San Antonio, TX 78256

Sebastian

Job Details: 05/20/2022

Replace ice maker assembly found that when engaging crushed in ice mode there is somewhat of a difference but when in regular mode you still get crushed ice after you'll get crushed ice after changing all the parts associated with this cannotSeem to resolve the crushed ice maker issue Recommended that customer call their warranty up and request a Samsung dedicated company

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near San Antonio, TX 78256

Drew

Job Details: 05/20/2022

"Upon arrival found major ice blockage in fresh food freezer, melted out ice. Ordering fan with harness cause the thermistor is faulty. Ordering damper in case its needed. No further issues at this point ; ordrng 1 WPW10248595 (control) and 1 W11087438 (motor-evap)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Garden Ridge, TX 78266

Shawn W.

Job Details: 05/20/2022

Our customer has been recently experiencing the tub thumping during spin constantly during spin. I entered diagnostics and retrieved no error codes. Actual Model Number: MVWX655DW1 Serial Number: C84040204. I ran automatic test mode and all loads functioned as designed. In manual a test mode I isolated the spin and we had a slight rattle at start up which revealed a balancing problem. I pulled out the unit and leveled the unit and tested. It is running a little smoother now. I went over care and loading the tub with a no-impeller unit. We will seek authorization for new shocks and our customer will monitor in the meantime and take some videos if the problem resurfaces. ; rqstng P&A on 1 W11130362 (Shocks)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near San Antonio, TX 78254

Jesus C.

Job Details: 05/20/2022

Tested unit. Front door separating. Needs new door. ; ordrng 1 W11176456 (Door)

We serviced a

KITCHEN AID DISHWASHER

Model KDTM604KPS0

Near San Antonio, TX 78259

Douglas H.

Job Details: 05/20/2022

We serviced a

KENMORE REFRIGERATOR

Model 795.79993.510

Near San Antonio, TX 78260

Douglas H.

Job Details: 05/20/2022

Last trip found PCB failing due to intermittent cooling. Replaced PCB to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near San Antonio, TX 78254

Jay

Job Details: 05/20/2022

Found power cord burned at terminal block. Main wire harness is burned as well ordering new main harness. ; ordrng 1 W11553447 (Main harness)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near San Antonio, TX 78253

Jesus C.

Job Details: 05/20/2022

Installed new compressor. Control not responding. Will need new control. ; ordrng 1 W11496886 (Control)

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ07

Near San Antonio, TX 78245

Jesus C.

Job Details: 05/20/2022

Tested unit. Will not power on. Took off control to inspect. Unit powered on. Will only turn on when control pulled out. Will need to replace door interlocks; schdld next appmnt for 5/26 THU !

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near San Antonio, TX 78239

Chris S.

Job Details: 05/20/2022

Replace stater rotor clutch control board tested unit everything working properly no further issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near San Antonio, TX 78253

Richard G.

Job Details: 05/20/2022

Customer complains of a very loud buzzing/humming coming from the back of the refrigerator. Customer had a recording of the noise the unit is making, but I could barely hear anything on the video. Condenser fan running is very silent. Compressor comes on and vibration is minimal and there is no noise while I am in the home. Unit is running very quietly. Waited in home and heard nothing. Taped up water line, as it is loosely laying against the back of the unit. Also ordering condenser fan and diffuser as a backup. Customer says she does not want the unit repaired because it is brand new and wants it replaced. Informed her she will need to have that conversation with Whirlpool.; ordrng 1 W11317276 (Diffuser) and 1 W11458267 (Fan blade) and 1 W10854034 (Condenser fan motor)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near San Antonio, TX 78260

Douglas H.

Job Details: 05/20/2022

"Unit fell under special project. Confirmed needed to replace heater. Replaced heater to resolve the issue. Unit testing good now. No leaks, nor had it begun to leak. ; ordrng 1 W11537778 (Heater)"

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near San Antonio, TX 78209

Sebastian

Job Details: 05/20/2022

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Antonio, TX 78239

Garry

Job Details: 05/20/2022

"Customer complaint of washer leaving clothes wet at end of cycle. Arrived to find fault code F7E6 (Motor Fault) in storage. Diagnosis revealed failure of Shift Actuator. Replaced Actuator (W10913953) to resolve issue. Job complete, unit is good to go. No further issues at this time. ; used 1 W10913953 (Actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Converse, TX 78109

Job Details: 05/20/2022

Upon arrival replaced control, lower harness, motor, capacitor, and shift actuator. Tested unit and calibrated unit. Unit functions as designed. No further issues at this point. Advised customer to monitor unit. ; used 1 W10913953 ( Shift actuator) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Converse, TX 78109

Job Details: 05/20/2022

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB3

Near Natalia, TX 78059

Jay

Job Details: 05/20/2022

Replaced all four infinity switches. Burners working as they should. Replaced vent trim and door is working now. Unit in warranty.

We serviced a

WHIRLPOOL WASHER

Model WTW5520SQ0

Near San Antonio, TX 78244

Garry

Job Details: 05/20/2022

Customer complaint of Water Level Switch malfunction. Confirmed customer complaint. Customer has instead opted to replace machine but has been informed that this Service Call has a 90-day expiry. Should customer decide to repair machine, please order Water Level Switch (W10339251) prior to dispatch. Job complete, no further issues at this time.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS08

Near Cibolo, TX 78108

Job Details: 05/20/2022

Upon arrival advised customer I needed documentation or any paperwork for the unit stating it was under warranty. Customer states they didnt have any information stating it was warranty. Advised customer to contact Whirlpool as the call was dispatched oow and to have them properly dispatch the call as under warranty if it was and wed be back out to resolve the issues. Customer stated they willl contact Whirlpool. No further issues at this point.

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near San Antonio, TX 78244

Garry

Job Details: 05/20/2022

Customer complaint of dryer not working. Found issue to be intermittently failing Door Switch. Replaced Door Switch (WPW10569603) and returned unit to operation. Tested dryer in every mode of operation & unit testing good. Job complete, unit is good to go. No further issues at this time.

We serviced a

WHIRLPOOL DRYER

Model WET4027EW0

Near Helotes, TX 78023

Richard G.

Job Details: 05/20/2022

Replaced timer. tested to complete. Collected parts and labor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near San Antonio, TX 78244

Garry

Job Details: 05/20/2022

Customer complaint of water leaking into RC. Found defrost circuit functional and in good order. Evaporator cover, however, was not seated inside of drain pan. Unit was also forward biased. Water from defrost leaking down evap cover and through air ducts. Biased machine toward rear and reinstalled evaporator cover inside of drain pan boundary. Job complete, unit is good to go. No further issues at this time.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near San Antonio, TX 78245

Jay

Job Details: 05/20/2022

Store got rid of unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near San Antonio, TX 78253

Richard G.

Job Details: 05/20/2022

Customer complaint is that items in the refrigerator section are freezing. Verified issue. Ordering diffuser.; ordrng 1 W11236851 (Diffuser)

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HV07

Near Live Oak, TX 78233

Jim G.

Job Details: 05/20/2022

i confirmed the hood lamp was no responsive. The new bulb did not correct the issue. I checked the voltage at the board at P4-1 to Neutral (blue P1-1) and determined the board was not sending voltage. I confirmed my diagnosis with techline. I spoke to Austin SR# (not captured). ; ordrng 1 W11342846 (ACU)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near San Antonio, TX 78254

Richard G.

Job Details: 05/20/2022

Customer complaint is that the unit is tripping the breaker when both the oven and burners are used at the same time. Verified issue. Ordering control, thermal fuse and harness; ordrng 1 W11528352 (Control) and 1 WP3196548 (Thermal fuse) and 1 W11551729 (Harness) and 1 W11396691 (Harness)

We serviced a

WHIRLPOOL DRYER

Model WET4027EW0

Near Helotes, TX 78023

Richard G.

Job Details: 05/20/2022

Replaced timer. Tested to complete. Unit is good to go.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFF507HPS

Near Garden Ridge, TX 78266

Shawn W.

Job Details: 05/20/2022

I removed the freezer door and upper shelf, replaced LED modules. They are now all lighting as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78233

Chris S.

Job Details: 05/20/2022

Customer wants to reschedule for next Wednesday.; schdld next appmnt for 5/25 WED !

We serviced a

KITCHEN AID REFRIGERATOR

Model KRSC703HPS01

Near San Antonio, TX 78253

Jesus C.

Job Details: 05/20/2022

Installed new reservoir. No further issues during testing. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB0

Near San Antonio, TX 78245

Jesus C.

Job Details: 05/20/2022

Customer not available today. Stated front left burner not working properly. ; ordrng 1 W11517959 (Burner) and 1 WPW10434452 (Switch)

We serviced a

SCOTSMAN ICEMAKER (STANDA

Model SCN60PA1SU

Near Boerne, TX 78015

Douglas H.

Job Details: 05/20/2022

Last trip found faulty breaker assembly and auger assembly. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.

We serviced a

SAMSUNG WASHER

Model WA50R5400A

Near Pleasanton, TX 78064

Daniel

Job Details: 05/20/2022

Upon calling customer to confirm time of arrival customer stated that geek squad from Best Buy had already been out last week and ordered parts for unit. Service no longer needed through us.

We serviced a

SAMSUNG REFRIGERATOR

Model RH25H5611SG

Near San Antonio, TX 78256

Sebastian

Job Details: 05/20/2022

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES0

Near Helotes, TX 78023

Richard G.

Job Details: 05/20/2022

Replaced infinite switch. All burners now working.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Garden Ridge, TX 78266

Shawn W.

Job Details: 05/20/2022

We serviced a

WHIRLPOOL OVEN ELECTRIC [S

Model WOS72EC0HS01

Near Boerne, TX 78015

Drew

Job Details: 05/20/2022

Upon arrival customer stated she had an extended warranty policy. Explained we would need a proper dispatch to proceed if not we would require payment for todays visit. Customer said she would contact whirlpool. No further issues at this point until proper dispatch is received

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near San Antonio, TX 78254

Jesus C.

Job Details: 05/20/2022

Tested unit. Front door separating. Needs new door. ; ordrng 1 W11176456 (Door)

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near San Antonio, TX 78258

Douglas H.

Job Details: 05/20/2022

"Unit not starting. Found cause of the issue to be improper voltage in coming from wall outlet. L1-L2 shows 240 volts, but L1 to ground showing 0 volts (should be 120 volts), L1 to N showing 120 as it should, L2- G 120 volts as it should, L2-N 240 volts (should be 120), N-G 120 volts (should be 0), issue is L1 and Neutral swapped. Recommend to contact maintenance to service the electrical issue. Sb web shows unit under warranty. Unit appears to be in proper working order. Cant properly test it as the unit doesnt turn on due to the electrical issue."

We serviced a

KENMORE REFRIGERATOR

Model 795.79993.510

Near San Antonio, TX 78260

Douglas H.

Job Details: 05/20/2022

Last trip found PCB failing due to intermittent cooling. Replaced PCB to resolve the issue. Unit testing good now. No further issues at this point.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near San Antonio, TX 78258

Douglas H.

Job Details: 05/20/2022

Customer stated unit stopped making ice. Checked for ice maker errors. Found e2 motor lost position. Ran ice maker test to check. Unit needs new ice maker. Ordering ice maker to resolve the issue. Part is psp and oos; ordrng 1 W11483245 (Ice maker)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near San Antonio, TX 78253

Jesus C.

Job Details: 05/20/2022

Installed new compressor. Control not responding. Will need new control. ; ordrng 1 W11496886 (Control)

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GS0

Near San Antonio, TX 78255

Sebastian

Job Details: 05/20/2022

Found that the unit has several codes pointing to a bad diverter in the pump ordering new pump along with the Obi sensor to resolve issue dude putting in for authorization; rqstng P&A on 1 W10899563 (Sump) and 1 W11084121 (Obi sensor)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near San Antonio, TX 78239

Chris S.

Job Details: 05/20/2022

Replace stater rotor clutch control board tested unit everything working properly no further issues.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near San Antonio, TX 78260

Jim G.

Job Details: 05/20/2022

I replaced sump assembly and faulty float switch as well as the rollers for the bottom rack. Issue is resolved. I also installed unit for customer as a courtesy.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near San Antonio, TX 78260

Douglas H.

Job Details: 05/20/2022

Unit fell under special project. Confirmed needed to replace heater. Replaced heater to resolve the issue. Unit testing good now. No leaks, nor had it begun to leak. ; ordrng 1 W11537778 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Selma, TX 78154

Job Details: 05/20/2022

Upon arrival customer stated unit would intermittently lower in coolness. Pulled panel off in freezer and saw that we had ice build on the bi metal harness. Verified a faulty bi metal harness. Ordering 1 w11545823 bi metal harness to resolve issue. Customer states they are not in town Monday-Thursday and can only be serviced on a Friday. If possible. ; ordrng 1 W11545823 (Bi metal harness)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Antonio, TX 78239

Garry

Job Details: 05/20/2022

Customer complaint of washer leaving clothes wet at end of cycle. Arrived to find fault code F7E6 (Motor Fault) in storage. Diagnosis revealed failure of Shift Actuator. Replaced Actuator (W10913953) to resolve issue. Job complete, unit is good to go. No further issues at this time. ; used 1 W10913953 (Actuator) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near San Antonio, TX 78232

Jim G.

Job Details: 05/20/2022

"The machine did turn on F6E3, F1E2, F7E7, F7E4. All signs to point to a fault ACU (which houses the MCU). I confirmed diagnosis with techline. I spoke to Anthony SR# 7733705229. Part os technically OOS but it appears a few are available so I will attempt to make the appointment. ; ordrng 1 W11510463 (ACU)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near San Antonio, TX 78240

Jay

Job Details: 05/20/2022

Replaced motor. Calibrated and ran diagnostic. No error codes found. Unit working.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB3

Near Natalia, TX 78059

Jay

Job Details: 05/20/2022

Replaced all four infinity switches. Burners working as they should. Replaced vent trim and door is working now. Unit in warranty.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near San Antonio, TX 78259

Douglas H.

Job Details: 05/20/2022

Verified unit needed new heater with the SS bushings. This repair falls under s code for full repair. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS08

Near Cibolo, TX 78108

Job Details: 05/20/2022

We serviced a

KITCHEN AID DISHWASHER

Model KDTM604KPS0

Near San Antonio, TX 78259

Douglas H.

Job Details: 05/20/2022

We serviced a

WHIRLPOOL DRYER

Model WET4027EW0

Near Helotes, TX 78023

Richard G.

Job Details: 05/20/2022

Replaced timer. tested to complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Fair Oaks Ranch, TX 78015

Drew

Job Details: 05/20/2022

"Model tag and serial are different from dispatch, updated. Found unit freezing items at inlet of airflow. Temp in freezer is within specs per whirlpool, and air flow temp is within specs. Adjusted freezer temp up to help with issue. Advised dont put food in front of vents, unit is preforming as designed. No further issues at this point"