We serviced a
SAMSUNG DRYER
Model DV50K7500EW/A3
Near Boerne, TX 78006
Douglas H.
Job Details: 07/07/2021
"Customer stated unit is extremely noisy, possibly a roller issue. Pulled unit apart to find both rear rollers are bad, one worse than the other. Also found evidence of vent on home side backed up. Ordering both rollers needed. advised time frame of return visit is a request but not guaranteed. ; ordrng 2 DC97-16782A (Rollers)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78208
Sebastian
Job Details: 07/07/2021
Replace the slides found that they were gunky and found that the left-hand side wasnt slid all the way into the adapter which caused the initial damage make sure new slides were installed properly unit working as it should
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near San Antonio, TX 78260
Jim G.
Job Details: 07/07/2021
Verified a faulty heating element will also replaced OWI thermistor. ; ordrng 1 W11410464 (Sensor) and 1 W11537778 (Heater)
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC3415ES0
Near Boerne, TX 78006
Douglas H.
Job Details: 07/07/2021
"Customer stated moisture builds up during use during use in between the door panels. Checked unit over to find a portion of the door seal not secured properly. Attempted to push into place, couldnt resolve the issue. Ordering inner and outer door to resolve the issue. Sb web shows actual goods issue date as 9/4/2020 with 2 month allotted have rough purchase date of 11/4/2020; ordrng 1 W10872726 (door/mw) and 1 W10872727 (door-outer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78260
Jim G.
Job Details: 07/07/2021
Replaced faulty UI control. Defrosted unit. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXEWFYQ01
Near San Antonio, TX 78226
Jesus C.
Job Details: 07/07/2021
Installed new bushing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/07/2021
Noise during spin. Will replace cam gearcase and washplate. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10752283 (Washplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QMB01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/07/2021
"Issue was a no cool refrigerator, replaced inverter and compressor kicked on immediately.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/07/2021
Issue was unit not advancing cycle. Found issue to be a faulty drain pump. Ordering new pump and returning. ordrng 1 WPW10730972 (Drain pump)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS31ES0JS01
Near Boerne, TX 78006
Colton B.
Job Details: 07/07/2021
"Issue was that cabinets and oven got too hot during self clean. Still no error codes on unit. Checked insulation blanket per techline request, that was in the correct position. All things techline asked to check were good. Finding no issue with the appliances. Could not get measurements for cabinet because we could not pull unit all the way out. Told customer it could be an issue with cabinet size or thickness, but could not confirm. Unit testing good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Colton B.
Job Details: 07/07/2021
Issue is no wash on dishwasher. Finding issue to be a faulty wash motor assembly. Ordering new one to resolve issue. Will call customer when part comes in.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kenedy, TX 78119
Michael
Job Details: 07/07/2021
"The customer said it wont advance and complete the wash cycle. F8E1 long fill error code, cleared error code and tested the inlet valve, it has good water pressure on both sides. Found the drain hose was about 4 from the floor causing the appliance to drain and continue to try and fill, therefore would shut down and not complete the wash cycle. Advised the customer the drain line needs to be at least 36 high no less that 32, calibrated and performed a diagnostics test, completed with no issues or error codes, this unit also has the correct actuator in place, the appliance is working normal"
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Victoria, TX 77901
Michael
Job Details: 07/07/2021
"Im Not sure how we got a whirlpool dryer control panel for an Amana range, looks like it was ordered from the wrong job number. Anyhow ordered the control and advised the customer not sure on an ETA. Please reschedule when the parts come in; ordrng 1 W11297558 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Robstown, TX 78380
Adam
Job Details: 07/07/2021
Display on unit flashing but looks to be a P or a J but unsure display panel is coming apart and showing obvious damage unable to enter diagnostic. Replace interface and control board to resolve issues.; ordrng 1 W11109170 (Console) and 1 W11084865 (Door jumper) and 1 W11131366 (Housing) and 1 W11348055 (Control) and 1 W11265187 (Door seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Victoria, TX 77905
Michael
Job Details: 07/07/2021
"Water leaking in back of the refrigerator. Its leaking when the ice maker calls for water at the inlet valve. The water line wasnt inserted properly, correct the problem, tested the maker again, no longer leaking water, the appliance is working normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mathis, TX 78368
Adam
Job Details: 07/07/2021
"Customer complaint of ice freezing in then and not dispensing inspection of unit shows ice dispensing motor is burnt out and not responding will need to be replaced also I believe the issue of ice freezing in the bin is directly related to seals on ice door not being compressed allowing warm air to enter. Job will require authorization will need to order ice door icemaker auger motor to resolve issue.; rqstng P&A on 1 W10754348 (heater) and 1 W10833801 (fan) and 1 W11261138 (Ice door) and 1 W11185741 (Dispenser motor) and 1 W10347114 (shaft) and 1 W11232541 (icemaker), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Corpus Christi, TX 78415
Adam
Job Details: 07/07/2021
Complaint of freezer door not shutting correctly also same issue with refrigerator door slopes to the left leading large gap in top left corner. Replace hinges and order shims/washers to resolve issue; ordrng 1 2325482 (hinge butt) and 1 W10638688 (hinge-pin) and 2 2166043 (shim)s and 2 489341 (washer)s and 1 2166086 (sub 2166037) and 2 487576 (washer)s and 1 W10300065 (hinge-door) and 2 W10883637 (shim-hinge)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB00
Near Victoria, TX 77904
Michael
Job Details: 07/07/2021
"The items are freezing in the RC per customer. The temperature was 32- 34 degrees at the lowest setting, ordered the thermistor and control box. The appliance showed to be purchased in May 2020, the customer purchased the property 01/21; ordrng 1 W11438736 (Thermistor) and 1 W11353813 (Control)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Skidmore, TX 78389
Jim
Job Details: 07/07/2021
"Customer has issues with orange flame coming from burners. Change out complete burner assembly on right front burner. Found NG orifices on unit, when was assured that they had been changed by previous tech. Changed ALL orifices as prescribed. All burners but left front had good blue flame. Consult TechLine , spoke to Kathy (SR7730513398) who suggested new valve for left front burner. Valve does not come alone, so need to replace manifold. Please reschedule ASAP, due to having part, but needing to move to next customer.;"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS1
Near Skidmore, TX 78389
Jim
Job Details: 07/07/2021
Install lower spray arm and upper spray arm and test. Dishwasher working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Goliad, TX 77963
Jim
Job Details: 07/07/2021
Install splutch kit and test washer in automatic mode. Washer works as designed. Place washer in quick wash. Washer working as designed.
We serviced a
AMANA WASHER
Model NFW5800HW
Near Victoria, TX 77904
Michael
Job Details: 07/07/2021
"Doesnt drain properly per customer. F0E1 load in drum during clean cycle, cleared the error, code and tested the drain pump its working normal. Performed a quick wash diagnostics test, completed with no issues or error codes, also tested the keypad, no stuck keys. I filled the tub with water and then drained it, the appliance is draining and working normal"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78417
John L.
Job Details: 07/07/2021
"Installed actuator, re-calibrated unit. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Portland, TX 78374
John L.
Job Details: 07/07/2021
"F0E5 off balanceF0E7 load detected on clean washerF0E9 Off balance pauseRan test cycle to determine if unit is working as designed, first issue. Unit has a lot of wobble when spinning and agitate. Found issue with front left and rear right suspension, both have more play than the others. Will need to replace suspension to resolve issue. No other issues found with this unit.; ordrng 1 W11187091 (Suspension)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Ingleside, TX 78362
John L.
Job Details: 07/07/2021
"Installed actuator, recalibrated unit. Issue resolved."
We serviced a
WHIRLPOOL MICROWAVE
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/07/2021
"Relay to bulb stuck. Will not shut off. Will need new control, socket and bulb. ; ordrng 1 W11467778 (Control) and 1 W10210871 (Socket) and 1 8206232A (Bulb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/07/2021
"Tested unit. Fresh food section having defrost issues. Following service pointer for issue. Ordering new evap harness, cover, kit and control; ordrng 1 W11457241 (Kit) and 1 W11087438 (Evap fan) and 1 W11188493 (Cover) and 1 W10843055 (Control)"
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US6HS
Near Cibolo, TX 78108
Shawn W.
Job Details: 07/07/2021
The cook top was sent to the customer W11223314. I uninstalled our customers drawer to gain access to the cook top braces. I uninstalled the cook top from the cabinet and braced it with pads. I removed the retaining screws and the knobs and liners from the cook top. I removed old and replaced with a new cook top. I reinstalled unit into the cabinet and our customers drawer. Unit is fully functional.; used 1 W11223314 (Cook Top) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Cibolo, TX 78108
Zachary
Job Details: 07/07/2021
"Checked dishwasher found F6E4, float switch open error. This error was caused by dishwasher not being able to drain. Found punch out still in tact at disposal. Cleared punch out, tested dishwasher and found no other issues or error codes. Dishwasher is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/07/2021
Need belt and tub ring. ; ordrng 1 W11239857 (Belt) and 1 W11094300 (Tub ring)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78240
Sebastian
Job Details: 07/07/2021
"Found large amount of lint,Trapped deep down into the ductwork cleared out lint tested unit customer instruct Unit good to go"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78245
Richard G.
Job Details: 07/07/2021
Drain pump didnt get ordered. Will need to reorder pump.; ordrng 1 W11399437 (Drain pump)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Live Oak, TX 78233
Zachary
Job Details: 07/07/2021
Checked dryer found no power at outlet. Checked exterior 240v breakers. None were tripped and nothing was labeled. Checked interior breaker found 2 20v breakers combined and labeled dryer tripped. Flipped on and dryer is working as designed. Let customer know and recommended hiring a licensed electrician.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78247
Zachary
Job Details: 07/07/2021
"Checked washer, found no error codes. Checked under washer found oil coming from gear case. if customer was going to proceed with service would need a new basket which is covered under 10yr limited warranty to fix issue. Customer does not want to proceed with service. ordrng 1 W11454734 (Gearcase)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Boerne, TX 78015
Douglas H.
Job Details: 07/07/2021
Customer stated unit would turn off mid preheat and wouldnt reignite. Upon testing noticed a sheet of aluminum foil blocking the heating vents. Removed foil and tested unit. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78263
Chris S.
Job Details: 07/07/2021
Replaced ice bin everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78232
Zachary
Job Details: 07/07/2021
"Checked dishwasher found error code F2E2, no response from UI. Attempted to go into diagnostics. Replaced control board and checked connections. Powered on and no change. Ordering control panel assemblywoman resolve issue.; ordrng 1 W11367678 (Control panel)"
We serviced a
JENN-AIR DISHWASHER
Model JDB3650AWR2
Near San Antonio, TX 78230
Jim G.
Job Details: 07/07/2021
Replaced faulty sump and motor assembly. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near San Antonio, TX 78240
Jim G.
Job Details: 07/07/2021
Replaced fill valve. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78245
Richard G.
Job Details: 07/07/2021
Replaced evap motor and harness. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near San Antonio, TX 78245
Richard G.
Job Details: 07/07/2021
"Customer complaint is that the door is not sealing properly. Door was not seated completely at the hinges. Reseated door, unit is good to go."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/07/2021
Installed new UI. No further issues. Tested to complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS00
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/07/2021
"E5 error code. Good harvest. Good water fill. Will wait for unit to run cycle. If not producing ice, then ice maker will need to be replaced. Customer will contact if not making ice."
We serviced a
KITCHENAID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78232
Zachary
Job Details: 07/07/2021
"Checked wall oven microwave and it is only getting partial heat. Cycled power with no change. Called DH to make sure there was not anything else other than the magnetron it could be. Ordering magnetron to resolve issue. ; ordrng 1 W11346197 (Magnetron)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/07/2021
Tested unit. Actuator disconnected from cam assembly. Ordering new actuator. ; O-emld tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78230
Jim G.
Job Details: 07/07/2021
Replaced faulty latch. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/07/2021
I replaced the water filter housing and aired out the lines while checking for leaks. There are no more leaks. Unit is now functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78251
Shawn W.
Job Details: 07/07/2021
Our customer is experiencing problems with the unit drying dishes. I found that the rinse aid dispenser was almost empty. I ensured that our customer understood that it would dispense automatically. She informed me that she had filled it all the way up with the bottle of rinse aid provided with the unit. There was half the bottle left. I filled up the dispenser with the rest of it then topped it off with the bottle she had purchase. I ran service test mode and no errors were revealed.we made an adjustment to the rinse aid dispense since our customer has a water softener. This unit is dispensing to much rinse aid and there was evidence of way to many suds in the unit. Part ordered.; ordrng 1 WPW10671905 (Dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78248
Jim G.
Job Details: 07/07/2021
Replaced drain pump. Issue resolved.
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/07/2021
I removed the cooktop from the cabinet and removed all burner heads and screws from the cook top. I replaced the spark module and reassembled and reinstalled. I tested unit and all burners are functioning as designed. Our customer tried it out to his satisfaction. I e pained that he can call Jenn Air if there are any further or future problems.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near San Antonio, TX 78245
Richard G.
Job Details: 07/07/2021
"Replaced ptrap, cleared out drain hole, thawed ice buildup above drain. Unit is good to go."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78245
Richard G.
Job Details: 07/07/2021
"Customer complaint is that the unit is not operating. Unit was unplugged and neutral wires were disconnected when I arrived. Reconnected wires and plugged unit in. Entered diagnostics cycle, no error codes. Unit ran through testing with no issues. Serial number on unit is different than the dispatched serial number. Tested to complete. Unit is good to go."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Sebastian
Job Details: 07/07/2021
Changed out motor and control unit Began agitating and spinning as it should calibrated unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Converse, TX 78109
Chris S.
Job Details: 07/07/2021
Replaced Auger motor tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78228
Zachary
Job Details: 07/07/2021
"Arrived at customer home and spoke with them. They are still trying to get long receipt that includes Mod#&Ser# from Home Depot so there wont be any questions from Whirlpool about being in warranty, since washer was a floor model. Customer rescheduled for Friday.; schdld next appmnt for 7/9 FRI !"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78201
Zachary
Job Details: 07/07/2021
"Checked washer, found cam worn and broken off with belt popped off. Replaced cam and faulty actuator. Calibrated and tested washer. Found no other issues or error codes. Washer is working as designed.; used 1 W10721967 (CAM) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 07/07/2021
Customer washer making weird noise and its not agitating or spinning. Found bell was off came and was torn up. Ordering belt and waiting for other parts to come in.; ordrng 1 W11239857 (belt)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/07/2021
"Issue is off balance washer. Inner tub has a lot of play in it. Tried to take agitator off to get a look at tub nut, but could not get agitator off. Ordering new agitator so that I can break old one to get it off. Will be back on Monday. ; ordrng 1 W10902814 (Agitator)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGK00
Near Converse, TX 78109
Chris S.
Job Details: 07/07/2021
Replaced control boards and was going to replace freezer door but door is defective wire was cut. Reordering door.; ordrng 1 LW11207738 (Freezer door)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIO338HSS00
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/07/2021
Recirculating pump not working. Installed pump. Not running. Need new control. ; ordrng 1 W11034363 (Control)
We serviced a
UNKNOWN VENT HOOD
Model WVW51UC0FS3
Near Converse, TX 78109
Chris S.
Job Details: 07/07/2021
Customer opened to check on part and it is bent and dented bad . Reordering part ; ordrng 1 W11328682 (Chimmey)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 07/06/2021
"Last tech found faulty compressor. Confirmed that diagnosis to find compressor ceasing. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 48 cool down period. No further issues at this point. Per sb web SS p&l under ka limited extended warranty."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Boerne, TX 78006
Douglas H.
Job Details: 07/06/2021
"Unit not functioning. Found cause to be faulty motor, had f4e3 error code present. Replaced motor assembly to resolve the issue. Issue came from improper use of unit as there were egg shells and other debris in stuck to the filters. Advised customer of this. No further issues at this point."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78250
Justin
Job Details: 07/06/2021
Need to reschedule currently in quarantine. ; schdld next appmnt for 7/13 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cibolo, TX 78108
Zachary
Job Details: 07/06/2021
Checked refrigerator found light in freezer out causing some to be dim in RC. Went to replace freezer light and light was extremely insulated and almost impossible to get out. Customer would not sign disclaimer. Caused a small crack in plastic but was able to replace light module. All lights were now on except bad light module that was replaced. Ordering another LED module to resolve issue.; ordrng 1 W10695459 (Light module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB02
Near San Antonio, TX 78253
Richard G.
Job Details: 07/06/2021
Replaced door stop and closer. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78253
Richard G.
Job Details: 07/06/2021
"Customer complaint is that the unit is over freezing the food. Tested temperature in freezer. It is staying around 0 degrees. Freezer is set at 5 degrees. Unit would not drop below 0 degrees. Tested out thermistors, all good. Unit is operating as designed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESR
Near Canyon Lake, TX 78133
Jim G.
Job Details: 07/06/2021
Ive verified the installed part is defective. Will reorder gasket. ; ordrng 1 DA63-06541D (Gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/06/2021
Tested unit. Needs friction pads for hinges. ; ordrng 2 8268961 (Friction pad)s
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18PNZS0
Near Canyon Lake, TX 78133
Jim G.
Job Details: 07/06/2021
Ive verified a loose tubing connection. Reconnected. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Boerne, TX 78006
Douglas H.
Job Details: 07/06/2021
Customer stated unit not washing properly and leaving stains on clothing. Found issue to be caused by the actuator that slipped out of place. Ordering actuator to resolve the issue ; ordrng 1 W10913953 (actuator)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830IL01
Near San Antonio, TX 78221
Shawn W.
Job Details: 07/06/2021
Our customer does not have a mortgage on the home so I took a picture of the transfer document from the builder of 18 June 2021. I counseled with NR and KW. They informed me that these documents should be proof enough of purchase. Our customers top oven door has cosmetic damage under the handle on the right side. I took two pictures of the scratches but they did not represent the damage well. The scratches are significant. This unit will need to have the door replaced/rebuilt. Part ordered. This part is OOS currently. ; ordrng 1 W11346915 (Glass Door Stainless)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Castroville, TX 78009
Richard G.
Job Details: 07/06/2021
Replaced door and leveling legs. Tested to complete. Unit is good to go.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Schertz, TX 78154
Chris S.
Job Details: 07/06/2021
Customer didnt need service
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near San Antonio, TX 78253
Justin
Job Details: 07/06/2021
Spoke with customer to let her know we needed to reschedule. ; schdld next appmnt for 7/14 WED !
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78245
Richard G.
Job Details: 07/06/2021
Customer complaint is that the unit has long drying times. Unit is not getting good airflow outside of the dryer. Dryer is operating normally. Customer will need to have vents checked going outside.
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KEBC107KSS05
Near Kerrville, TX 78028
Colton B.
Job Details: 07/06/2021
Replaced blower and thermostat and tested with no further issues.
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Schertz, TX 78154
Chris S.
Job Details: 07/06/2021
Customer stated that dryer was making weird noise. Found issue to be dryer wheels. Ordering dryer repair kit. Customer stated he will call when he is available.; ordrng 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/06/2021
Our customer was having a problem with intermittent non-dispense of both ice and water. I found that there was a problem with the door switch actuating. I used WPW10221048 from my truck stock to correct the problem of the switch closing. I closed the door and tested water and ice dispense. Unit is now functioning as designed. ; used 1 WPW10221048 (Spacer) from stock
We serviced a
MAYTAG DRYER
Model MED8630HW1
Near Spring Branch, TX 78070
Shawn W.
Job Details: 07/06/2021
"I called the POC number which was from Fergusons to let they know I was on the way. I was placed in the call Q x4 for The appliance services department I waited and was eventually forwarded back to the receptionist. She sent me to the voice mail for the point of contact but it was timed out. I drove out the 45 minutes to Spring Branch home. Our customer, the home owner explained that the unit was returned to Fergusons. They asked me to look at their current dryer which was now working but making noise. I did this as a courtesy. I Counseled with NR. I took a picture of entitlements as a time stamp of our second trip."
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18PNZS0
Near Canyon Lake, TX 78133
Jim G.
Job Details: 07/06/2021
Ive verified a damaged and leaking drain pump and possibly a cracked reservoir. ; ordrng 1 W11229574 (Reservoir) and 1 W11542868 (Drain Pump)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Canyon Lake, TX 78133
Jim G.
Job Details: 07/06/2021
Cleaned machine using cleaner. Issue resolved. Customer requested to be invoiced.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS02
Near Kerrville, TX 78028
Colton B.
Job Details: 07/06/2021
"Replaced blower, now lights wont turn off. Called techline who said that its not the blower and that we need to replace the console instead. Took new blower out and put old one back in. Ordering new console to resolve issue. Will call customer when part comes. 4440.; ordrng 1 W11087457 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/06/2021
Replaced heater. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78251
Richard G.
Job Details: 07/06/2021
Replaced collar. Ran unit and tested for rattling. Only normal dryer noises found. Tested to complete. Unit is good to go.
We serviced a
JENNAIR COOKTOP GAS
Model JGCP648ADP
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/06/2021
"Actual model number is JGCP648ADP. I contacted the original tech 02. This unit needed a new knob for the griddle. However, a bezel was ordered instead. I looked up the actual knob 71003157. Unfortunately it is discontinued. We cannot acquire this part. I called our customer to explain the situation. They understood."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/06/2021
This unit will need a new ice maker as well. The part is not available today. It should have been rescheduled or ordered. I have ordered it. I called our customer to explain that we will need this part and will have to reschedule.; rqstng P&A on 1 W11294907 (Ice maker)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMBS104ESS03
Near Helotes, TX 78023
Justin
Job Details: 07/06/2021
Spoke to customer and let him know that we needed to reschedule appointment.; schdld next appmnt for 7/13 TUE !
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/06/2021
Verified a loose screw at the cam and gearcase. Tightened and torqued down. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78250
Sebastian
Job Details: 07/06/2021
Replace the icemaker customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571C1HZ01
Near Selma, TX 78154
Chris S.
Job Details: 07/06/2021
Got to crest view to finish repair and they havent gotten water hooked and refrigerator out so I can do repair. So they asked if I can reschedule.; schdld next appmnt for 7/13 TUE !
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP48QHB00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 07/06/2021
"Issue is that evaporator fan is not coming on. Replaced fan, foam still not spinning. Confirmed that fan is getting 120v, fan motor is warm but fan is not spinning. Finding issue to be a defective motor. Reordering and returning ; ordrng 1 WP4389155 (Evaporator fan)"
We serviced a
JENN-AIR REFRIGERATOR
Model JSD2695KES
Near San Antonio, TX 78258
Jim G.
Job Details: 07/06/2021
Replaced customers ice maker with customer owner part. Issue resolved.
We serviced a
KITCHEN AID RANGE
Model KDRS505XSS01
Near San Antonio, TX 78216
Jim G.
Job Details: 07/06/2021
Verified that the valve shut off is malfunctioning. The part is discontinued used however offered customer option to purchase part and schedule for installation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Converse, TX 78109
Chris S.
Job Details: 07/06/2021
Customer stated that refrigerator was turning on and off and sometimes when it turns off it stays off. Found issue to be start device. Ordering start device and also evaporator fan motor and control board just in case.; ordrng 1 WPW10128551 (evaporator fan motor) and 1 W11092533 (start-dev) and 1 WPW10503278 (refer elect cont brd)
We serviced a
KITCHEN AID WINE CELLAR
Model KUWS24LSBS24
Near San Antonio, TX 78209
Sebastian
Job Details: 07/06/2021
Replace the seal gasket around the door as it was in very bad shape remove her from condenser as it was packed off quite a bit after these adjustments asking customer to monitor unit to see if Sam comes down if temp doesnt come down they have further issues Evaporator fans and compressor seem to be working at the moment.
We serviced a
WHIRLPOOL WASHER
Model CAM2742TQ2
Near San Antonio, TX 78209
Sebastian
Job Details: 07/06/2021
Explain to customer that I cant 100% guarantee that only changing out the clutch will resolve issue Will attempt to do this for a labor fee explain to customer that I must do more research; ordrng 1 WP8299642 (Clutch) and 1 W10820043 (Drive basket)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model n/a
Near San Antonio, TX 78216
Sebastian
Job Details: 07/06/2021
Found that the unit is registering error code for temperature being too high in the oven section and locking out gave customer a quote for a sensor gave him a heads up that possibly the control may be contributing as well gave customer a quote on control as well customer feels more comfortable going with a new ovenWPW10131825 sensor
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78248
Sebastian
Job Details: 07/06/2021
Found that customer needs the actuator and a motor as there is a motor failure code listed most likely cause of the burning smell that they are smelling ordering motor and actuator actuator is available at vendor parts team to reach out; ordrng 1 W11497303 (Motor)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLXS2
Near Shavano Park, TX 78230
Sebastian
Job Details: 07/06/2021
210 862 6154 tommy. House has no power at the moment I was unable to truly troubleshoot ordering valve until I return ; ordrng 1 W10585391 (Valve)