Service History 12 - ApplianceCare

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Pulaski, VA 24301

Uriah B.

Job Details: 03/12/2021

Checked wiring. Checked operation. Fuse is good. Start device is good. Found improper voltage to the unit. ; used 1 Wp8567668 (Tie) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Boerne, TX 78015

Tommy B.

Job Details: 03/12/2021

Customer stated the issue is the unit is not getting past the sensing part of the cycle. Found issue to be caused by the cold water being turned off. Unit passed all functions in automatic test cycle however the suspension is going out. Ordering parts to resolve issue.; ordrng 1 W11130362 (Suspension)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near San Antonio, TX 78250

Sebastian

Job Details: 03/12/2021

Sr 7730236822 Customers having certain garments rip in the cycle such as pants and shirts could not find any snags or anything off about the unit that would cause this no damage to the agitator. Call tech line on the issue cannot find anything that we can do other than order the agitator which would be the only culprit. Agitator plate is on back order parts team to reach out when available; ordrng 1 W11093899 (Agitater)

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDTSR/AA

Near Boerne, TX 78015

Tommy B.

Job Details: 03/12/2021

Customer stated that the unit is freezing items in the fridge section. Diagnostics revealed same error code previously discovered by DH. Ordering auger assembly to resolve issue. Collected priority service call. Quoted minimum labor and part covered under our warranty. ; ordrng 1 DA97-12540K (auger assembly)

We serviced a

AMANA RANGE

Model ACR4303MFW3

Near Natalia, TX 78059

Jesus C.

Job Details: 03/12/2021

Installed new switches. All burners working. No further issues. Tested to complete.

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS

Near Von Ormy, TX 78073

Jesus C.

Job Details: 03/12/2021

Liner in top oven is cracking. Called techline. Said to order touch up paint . Sr 7730237065; ordrng 1 W10803163

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near San Antonio, TX 78254

Justin

Job Details: 03/12/2021

"Replaced bad element, cycling thermostat and thermal fuses. Tested to complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ

Near Fredericksburg, TX 78624

Colton B.

Job Details: 03/12/2021

Customer concerned with ice production. Unit was unlevel which appeared to be causing uneven ice cubes. Leveled unit. Unit tested good.

We serviced a

KITCHEN AID REFRIGERATOR

Model KSSP36QMS00

Near Boerne, TX 78015

Tommy B.

Job Details: 03/12/2021

Customer stated that the issue is the unit is not producing ice. All other functions are fine. Found issue to be caused by faulty emitter board. Ordering parts to resolve issue. Collected service call. ; ordrng 1 W10757851 (Emitter board (control))

We serviced a

MAYTAG MW-HOOD COMBO

Model MMV1175JZ

Near San Antonio, TX 78253

Justin

Job Details: 03/12/2021

Will schedule when part comes in. ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Schertz, TX 78154

Chris S.

Job Details: 03/12/2021

Unit not cooling properly. Found open line on evap thermistor. Thermistor causing ice build up on evap. Ordering control and thermistor to resolve the issue. Control board is out of stock.; ordrng 1 W11282569 (contrl-box) and 1 WPW10383615 (thermistor)

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near San Antonio, TX 78260

Jim G.

Job Details: 03/12/2021

Replaced the dispenser assembly. Issue resolved.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near San Antonio, TX 78253

Justin

Job Details: 03/12/2021

Replaced damaged door handles.

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOD51EC0HS01

Near San Antonio, TX 78253

Justin

Job Details: 03/12/2021

Replaced console and unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near San Antonio, TX 78227

Jesus C.

Job Details: 03/12/2021

Tested unit. Water valves leaking. Ordering new valves. ; ordrng 1 W11220230 (VALVE)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near San Antonio, TX 78253

Justin

Job Details: 03/12/2021

"Spoke to customer went over making sure water supply is on, customer said it is and is ok with waiting for parts to come in. ; schdld next appmnt for 3/18 THU !"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78250

Sebastian

Job Details: 03/12/2021

"Sr 7730235979 ran unit through test mode and manual mode to attempt to find an issue with the suspension or the way the unit is spinning or supposedly walking customer provided a video of the unit banging the sides not so much walking as I thought it was but definitely banging the side gave customer instructions on how to load the unit and call tech line verified everything working again with tech line other than the front feet seem to be sliding a little bit ordering two front feet as per tech line and tech line is also asking that the customer provide a small thin rubbery material that we can put under the feet customer did not like that idea instructed customer it is up to them whether or not they want to provide that, But we will be changing out the feet returning on Wednesday.; ordrng 2 WPW10687506s"

We serviced a

KITCHENAID DISHWASHER

Model KDPM354GPS0

Near San Antonio, TX 78232

Chris S.

Job Details: 03/12/2021

Customer stated that dishwasher was leaking. Found issue to be foam in door panel was was installed in to tub at factory was causing wicking. Fixed inner foam. Tested unit everything working properly. Left leak detector paper just in case and let customer know if there is no leaks in 24 hours customer can throw paper away.

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS1

Near San Antonio, TX 78259

Chris S.

Job Details: 03/12/2021

Customer found broken piece in dishwasher and didnt know where it came from. Found piece to be broken pivot clip. Ordering pivot clip and schedule for customer availability.; ordrng 1 WPW10082853 (pivot-tine)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near San Antonio, TX 78228

Sebastian

Job Details: 03/12/2021

Replace suspension and calibrated unit ran through testimony found that overload error code was present instructed customer on load sizes

We serviced a

MAYTAG WASHER

Model MHW6000XW2

Near San Antonio, TX 78245

Jesus C.

Job Details: 03/12/2021

Complaint is unit goving error code in beginning of wash cycle. Tested unit. Found f9e1 Error. Found pressure hose clogged. Cleared out debris from air trap. Ran heavy cycle. Unit ran for 25 minutes no issues. Unit is working properly. Collected service fee. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near San Antonio, TX 78250

Jesus C.

Job Details: 03/12/2021

Tested unit. Good pressures. Low side at 5. High side at 120. No leaks. No restriction. Following last technician diagnosis and will need to replace deli UI and harness. Gave customer estimate for repairs. 200 for labor. UI 266. Harness 56. Advised prices may vary. Customer will contact to continue repairs. ; ordrng 1 WPW10677119 (Deli UI) and 1 W11170612 (Harness.)

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFF707ESS01

Near San Antonio, TX 78260

Chris S.

Job Details: 03/12/2021

Customer stated that refrigerator tripping breaker and showing power failure. Found issue to be faulty control board power supply and UI. ; rqstng P&A on 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11089931 (panel-ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near San Antonio, TX 78260

Jim G.

Job Details: 03/12/2021

Verified F7E1 error. Issue was resolved by running service modes. Robert SR# 7730236530 verified with techline to insure no other issues were at play. Issues resolved. ; O-emld tckt

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WOC54EC0AS03

Near San Antonio, TX 78215

Ezequiel V.

Job Details: 03/12/2021

"Checked microwave oven found error code f1e1 cleared error code after enter diagnostics, reset control board tested microwave error code appeared again ordering control board to resolve issue.; ordrng 1 W10852640 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Fredericksburg, TX 78624

Colton B.

Job Details: 03/12/2021

"Issue was a unit was not advancing cycle. Finding issue to be a clogged cold valve. Cleaned out cold valve, unit tested good."

We serviced a

KITCHEN AID MICROWAVE OVEN

Model KEMS308SSS05

Near San Antonio, TX 78230

Tommy B.

Job Details: 03/12/2021

Called to speak with customer and got a hold of Miss Sherman on the husbands line. Its asked to hold and then was disconnected from the call. Part already submitted to warehouse for 2pm deadline over AE. Technician no longer in parts warehouse area. Rescheduled for Monday; schdld next appmnt for 3/15 MON !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Fredericksburg, TX 78624

Colton B.

Job Details: 03/12/2021

"Issue was a faulty control. Replaced control, unit tested good."

We serviced a

WHIRLPOOL COOKTOP GAS

Model WCG55US0HS00

Near San Antonio, TX 78253

Justin

Job Details: 03/12/2021

"Replaced damaged burners, unit is good to go."

We serviced a

KITCHEN AID MICROWAVE OVEN

Model KEMS308SSS05

Near San Antonio, TX 78230

Tommy B.

Job Details: 03/12/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near San Antonio, TX 78255

Colton B.

Job Details: 03/12/2021

"Issue is no ceiling lights. Rep freezer light, unit testing good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78260

Jim G.

Job Details: 03/12/2021

"Verified an issue with suspension but also the gearcase seems to be slipping causing it to knock and cause balance issues. ; ordrng 1 W11454734 (Gearcase), used 1 W11130362 (Suspension) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ

Near Boerne, TX 78015

Colton B.

Job Details: 03/12/2021

"Issue was no ice production. Finding issue to be a frozen fill tube. Defrosted fill tube, unit testing good."

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ0

Near San Antonio, TX 78245

Justin

Job Details: 03/12/2021

"Unit has a 1 year builder additional warranty, front 2 burners having issues igniting every time. Was able to make adjustments on the burner cap. Working as designed, if customer calls back in we will need 2 W11175169."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near San Antonio, TX 78245

Justin

Job Details: 03/12/2021

"Replaced actuator and unit is still not turning the motor, calling tech line to assist. Verified bad control, will need to order and replace. Picked up control from warehouse. Installed, but unit is still not engaging. Will need main wire harness for unit. Calling tech line to assist, 7730236362; ordrng 1 W11448788 (Lower harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near San Antonio, TX 78232

Jim G.

Job Details: 03/12/2021

Replaced both freezer lower rails. Issue resolved.

We serviced a

KITCHEN AID DISHWASHER

Model KDTE254EWH1

Near Helotes, TX 78023

Justin

Job Details: 03/12/2021

"Replaced control board and adjusters for top rack. Tested to complete, unit washing as designed. Will need to replace drain pump as well."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near San Antonio, TX 78239

S. L.

Job Details: 03/12/2021

Replaced control and Ui fan not running still checked at control P9 2 and 3 tan red and black white 12.77 VDC present. Went to fan motor at evaporator Jumped PWM to VCC still no fan verified that control called techline spoke to Rick sr number 7730233958 found dc voltage only 2vdc at red white and blue wires to ground or when checked in any orientation he advised that since fan was replaced and that control and ui have been replaced only other cause is going to broken wire unit deemed unrepairable referred customer to customer service . Job complete.

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near San Antonio, TX 78260

Shawn W.

Job Details: 03/12/2021

"I replaced the stator, ran quick service cycle to calibrate and check for leaks. No leaks detected but this leak was coming through the vent so it will take a few wash cycles to confirm that this was indeed the problem. I explained to our customer that they should call us back if the leak returns."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near San Antonio, TX 78229

Shawn W.

Job Details: 03/12/2021

Ran diagnostics and received error code F8E1 No Fill Long Fill. Ran automatic test mode and all loads functioned as designed. The water came out a little slow on cold. Or I should say it took a second to get going. I checked the water pressure at the home and it is fine. I cleaned out the filter on the valve. Now water is flowing better. There was rust build up likely due to recent water outages in the neighbor hood. Unit is fully functional. This is a customer instruct.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near San Antonio, TX 78247

Shawn W.

Job Details: 03/12/2021

Ice maker is now fully functional.

We serviced a

JENN-AIR OVEN ELECTRIC (D

Model JJW3830IM00

Near San Antonio, TX 78261

Shawn W.

Job Details: 03/12/2021

Our customer had been having problems with the circuit breaker box tripping. Called NR about wire and cord. I Installed right control and the console after uninstalling double oven. Removed door and conducted a rebuild. Once assembled the circuit tripped. Im ordering a new main wiring harness. DH told me that they come with a new cord and plug. Pictures included. ; ordrng 1 W11216668 (Main Wiring Harness)

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFC604FSS01

Near San Antonio, TX 78261

Shawn W.

Job Details: 03/12/2021

I found the temperatures at -11 F in FC and 60F in the RC. Found temperatures set way low and reset to manufacturer recommendations. Noticed frost build up on RC evaporator. I found that the RC thermistor is not operating and correct temperature readings as well as the evaporator thermistor. They are both off about 20 degrees F. I defrosted the unit. The thermistor us on the evaporator cover W11395635 and will need to be replaced. Priority Service Call (PSC) fee. Tier 3 Labor. Our customer paid our OSC and Labor. Remaining balance at completion; ordrng 1 W11395635 (Evaporator Cover)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near San Antonio, TX 78216

Chris S.

Job Details: 03/12/2021

Customer stated that dishwasher had no power to UI board and couldnt press anything. Found issue to be faulty UI board. Waiting for part to come in. Collected SC. And quoted Labor 125 + tax.

We serviced a

MAYTAG WASHER

Model MHW8630HW3

Near San Antonio, TX 78239

Chris S.

Job Details: 03/12/2021

Customer stated that washer was leaking. After testing water valves found no leaks but when draining water found drain pipe on home. clogged and water coming back up. Advised customer to get plumber to clean drain pipe out. To resolve issue. Showed customer where issue was.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Converse, TX 78109

Chris S.

Job Details: 03/12/2021

Replaced control board tested unit everything working as designed let customer how burners are supposed to properly work.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Corpus Christi, TX 78414

Adam

Job Details: 03/12/2021

Install components tested unit issue resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature. Issue resolved

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PAYM6

Near Victoria, TX 77904

Michael

Job Details: 03/12/2021

"Not heating per customer. F7E1, F6E1, F10E1 error codes, cleared codes, ran diagnostics, not heating, confirmed need heat element, duke the customer when part comes in"

We serviced a

JENNAIR RANGE

Model n/a

Near Victoria, TX 77904

Michael

Job Details: 03/12/2021

"Installed part ordered, the appliance and oven ignitor are working properly"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Corpus Christi, TX 78418

Adam

Job Details: 03/12/2021

Customer complaint of noise during spin cycle. No error codes found. Further inspection shows oil leaking from gear case. Oil has saturated several of the components and will need to be replaced. Ordering gear case agitator barrel capacitor actuator clutch and belt to resolve issue. Your case jobs require double labor. Have not scheduled return date pending part arrival.; ordrng 1 W11121786 (screw) and 1 W10680220 (agitator) and 1 W10680219 (washplate) and 1 W11172199 (basket) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 6 8533953 (screw)s and 1 W10870912 (gearcase) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10721967 (drive pulley) and 1 W10808317 (belt)

We serviced a

WHIRLPOOL DRYER

Model WED7300DW2

Near Corpus Christi, TX 78412

Adam

Job Details: 03/12/2021

Inspection of unit shows good voltage unit is heating but not spinning. Further inspection shows dryer belt has broken. Replaced dryer belt with truck stock.; used 1 4392065 (Dryer repair kit?) from stock

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Corpus Christi, TX 78411

Adam

Job Details: 03/12/2021

Installed water valve calibrated unit ran purification cycle issue resolved

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Odem, TX 78370

John L.

Job Details: 03/12/2021

"Inspected unit, unit is not powering on. Checked unit for voltage, you aint getting proper voltage from outlet and voltage is getting to board. Board is dead, no power coming from board. Board will need to be replaced to resolve this issue. According to Notes board has already been ordered will schedule once board is on hand. ; schdld next appmnt for 3/22 MON !"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Rockport, TX 78382

John L.

Job Details: 03/12/2021

"Installed components, re-calibrated unit. Unit agitating and spinning as designed, unit has regained function. Issue has been resolved."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC7HS01

Near Victoria, TX 77904

Michael

Job Details: 03/12/2021

"The customer said he would want to heat the top oven but the bottom oven would heat and vise versa., F6E4 error codes 5 different times, the customer had already tried resetting several times, still same issue. Ordered the control also. Please schedule the customer when both parts come in ; ordrng 1 W11253187 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW01

Near Victoria, TX 77905

Michael

Job Details: 03/12/2021

"The gasket had a gap on the top center of the appliance and it built up frost on the inside. Used a heat gun to expand the gasket, let it cool off, opened and closed the door several times, the door is sealing properly, removed all the frost, the appliance is working normal"

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Victoria, TX 77901

Michael

Job Details: 03/12/2021

"Installed the heater, the appliance was not tied in and another one was in place, unable to run a diagnostics, tested the components manually, working normal"

We serviced a

LG WASHER

Model WT7100CW

Near Corpus Christi, TX 78415

Adam

Job Details: 03/12/2021

Customer complaint of unit not a lot of water in the tub. Product is an LG washing machine. I did use MSA world Macon to try to get to a parts breakdown/diagnostic guide but information was very lacking. Because information supplied from MSA website was it insufficient I cancel job and did not charge customer I did advise customer to contact LG directly and set up some kind of certified technician. Issue resolved

We serviced a

AMANA RANGE

Model ACR4303MFW4

Near Victoria, TX 77901

Michael

Job Details: 03/12/2021

"Installed the electronic control, removed cover to the terminal block, the wires were not tight enough, tightened the wire nuts, top elements and oven are working normal"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ03

Near Victoria, TX 77901

Michael

Job Details: 03/12/2021

"Installed inlet valve, tied it in under the cabinet, there is water to the appliance, tested the ice maker, it’s rotating and calling for water, appliance is working normal"

We serviced a

AMANA WASHER

Model ATW4675YQ1

Near Goliad, TX 77963

Michael

Job Details: 03/12/2021

"The appliance was acting crazy and wouldn’t unlock, sometimes would fill per customer. F7E1, error code, cleared error code, tested the inlet valve, good pressure on both sides, changed out the control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"

We serviced a

KITCHENAID OVEN

Model KEBS279BSS00

Near Kenedy, TX 78119

Michael

Job Details: 03/12/2021

"Installed part ordered, the appliance powered on, ran it for a couple of minutes on both ovens, no error have reoccurred, F2E1, F3E3, error codes, cleared error codes, the loss of power to the house effected the brightness of the display, the appliance is working normal but the customer wants to replace the display, ordered the part, please reschedule the customer when the part comes in. ; ordrng 1 WPW10751155 (cntrl-elec)"

We serviced a

MAYTAG DRYER

Model MED6630HW1

Near Robstown, TX 78380

Adam

Job Details: 03/12/2021

Complaint of unit spinning but not heating. Inspecting voltage to unit red and black shows about 83 V. Black to ground shows 120 red to ground shows about 35. Advise customer that issue with the unit would be a power supply problem and located somewhere on the home side breaker plug receptacle etc. Advise customer to contact professional electrician to resolve issue

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Rockport, TX 78382

John L.

Job Details: 03/12/2021

"F7E6 motor fault, F5E3 old unlock fault. Ran test on unit, found motor not capable of agitation. Motor does power up, but 0 movement only on agitate. Motor spins up fine. Issue with motor and/or control. Will need to replace both to resolve issues.; ordrng 1 W11320238 (Control) and 1 W10677717 (motor-drve) and 1 W10866238 (capacitor)"

We serviced a

MAYTAG WASHER

Model MVWP475EW0

Near Goliad, TX 77963

Michael

Job Details: 03/12/2021

"Leaking water per customer. F8E1, long fill, F0E2, over suds, error codes, cleared out and tested the inlet valve, not getting cold water, didn’t have one in TS, turned the water off and removed the hose, trash in the filter, used a shop vac to suck out the trash, put hose back in place and turned the water on, tested the valve, good water pressure on both sides., filled the tub with water, no visual leaks drained the water, water is draining properly, calibrated and performed a diagnostics test, checked during the cycle , still no visual leaks, completed with no issues or error codes, the appliance is working normal."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Corpus Christi, TX 78418

John L.

Job Details: 03/12/2021

"Installed drier, pressurized lines as noticed oil. Was able to locate origin of leak, bad solder joint from manufacturer. Re-did joint, no other signs of leak. Vacuumed and charged unit, unit holding. Issue resolved."

We serviced a

WHIRLPOOL BELLA

Model WRF954CIHV01

Near Hot Springs, AR 71909

Blake D.

Job Details: 03/12/2021

"Inspected unit for not cooling, tested wattage on the ant compressor 98.44w instead of 155w diagnosed to need compressor ; ordrng 1 W11393142 (Compressor)"

We serviced a

KITCHENAID KITCHEN

Model KDTE334GPS0

Near Mayflower, AR 72106

Jeff N.

Job Details: 03/12/2021

Drain pump receiving 74 volts. Error code saying drain pump electrical problem. Needs main control board. Ordered. Item is under 5 year warranty.; ordrng 1 W11120155 (control-elect)

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Greenbrier, AR 72058

Jeff N.

Job Details: 03/12/2021

"Unit would not put water in or sense. Checked all wiring connections, all good. Unplugged unit. Ran checks good."

We serviced a

KITCHENAID ICEMAKER

Model KUIX305ESS2

Near Hot Springs, AR 71901

Blake D.

Job Details: 03/12/2021

"Inspected unit for not making ice, found if the filter is in the water pressure would be low, diagnosed to need housing (W11266112) customer already paid a service fee."

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Pearcy, AR 71964

Blake D.

Job Details: 03/12/2021

"Put on tag, operation checks okay"

We serviced a

MAYTAG WASHER

Model MVWB766FW0

Near Conway, AR 72034

Jeff N.

Job Details: 03/12/2021

When on agitate can hear clicking coming from acu. Ordered new per service flash.; ordrng 1 W10920541 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVWB855DC0

Near Hot Springs, AR 71901

Blake D.

Job Details: 03/12/2021

"Inspected unit for not working properly, found that the agitator spins not the basket when trying to spin,called tech line spoke with Chris (#7780237277) tested voltage going to the clutch while calling to spin, tested 120, diagnosed to need clutch and slider; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Conway, AR 72034

Jeff N.

Job Details: 03/12/2021

"Screeching bad. Changed belt with old one from my truck. Quited down and while in spin still has a bearing in gearcase making noise. Ordered gearcase, belt, and drive pulley. Adjusted legs and explained to customer about loading unit.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11454734 (GEARCASE)"

We serviced a

MAYTAG RANGE

Model PER5710BAW

Near Hot Springs, AR 71909

Blake D.

Job Details: 03/12/2021

"Inspected unit for bake element not heating, found that 240 voltage goes to the bake element, diagnosed to need bake element customer paid ; rqstng P&A on 1 WP74010750 (Bake element)"

We serviced a

WHIRLPOOL DRYER

Model LER8620PW0

Near Little Rock, AR 72204

Micheal

Job Details: 03/12/2021

"Replaced failed door switch and timer due to no advance, tested unit and found operation normal"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Greenbrier, AR 72058

Jeff N.

Job Details: 03/12/2021

Installed parts ordered checks good.

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOD93EC0AS05

Near Boerne, TX 78015

Douglas H.

Job Details: 03/11/2021

Customer stated lower oven not heating after previous service. Tested and confirmed. Pulled unit to find a loose connection on thermostat. Secured thermostat harness properly. Unit now testing good. No further issues at this point. Customer paid all costs upon first visit.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW2

Near Boerne, TX 78015

Douglas H.

Job Details: 03/11/2021

"Last trip found faulty valves and pressure switch. Replaced all 3 parts to resolve the issue, ran auto testing to ensure unit in proper functionality. Unit testing good now. No further issues at this point."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hot Springs Township, AR 71913

Blake D.

Job Details: 03/11/2021

"Inspected unit for auto sensing not giving enough water, ran diagnostic found no errors, ran auto test checked okay, ran calibration test checked okay, explain to the customer that the newer washers on auto sensing dont add a lot of water to use deep rinse if they want more in there, unit runs as designed"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Helotes, TX 78023

Justin

Job Details: 03/11/2021

"Found the door catch damaged, replaced and tested to complete. Customer said unit making a loud noise after running for a long time. Only thing I could think of is the blower wheel. ; ordrng 1 WP697772 (Blower wheel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Helotes, TX 78023

Justin

Job Details: 03/11/2021

"Found door switch for freezer stuck shut, will order door switch and replace. Door rails are working as designed. ; ordrng 1 W11445850 (Door switch)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hot Springs, AR 71901

Blake D.

Job Details: 03/11/2021

"Inspected unit for not operating, found that the black wire was completely burnt, I tried to cut off the burnt wire but the wire was burnt all the way up, diagnosed to need wire harness ; ordrng 1 W10640709 (Wire harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Clinton, AR 72031

Jeff N.

Job Details: 03/11/2021

Error code is low flow and slow drain. Drain hose needs raised to 39” customer is going to fix. Ran auto diagnostic checks good.

We serviced a

MAYTAG WASHER

Model n/a

Near Comfort, TX 78013

Colton B.

Job Details: 03/11/2021

Customer canceled appointment. No longer needs service.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Greenbrier, AR 72058

Jeff N.

Job Details: 03/11/2021

Sr#7730227800 tech line had me run sensor test it was good. Ran calibration test. Good if happens again change drain pump. Maybe getting hot and kicking out.; ordrng 1 W11130936 (LOWER WIRING HARNESS ) and 1 W11396717 (DRAIN PUMP) and 1 W11478525 (HMI)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Bulverde, TX 78163

Jim G.

Job Details: 03/11/2021

Verified an issue at the door lock. Replaced door latch however the issue was not resolved. According to tech sheet the ACU its be replaced. ; ordrng 1 W11322903 (ACU)

We serviced a

MAYTAG FREEZER

Model MRT118FFFH01

Near Conway, AR 72032

Jeff N.

Job Details: 03/11/2021

Sr# 7730225705 tech line suggest blowing out lines with nitrogen and replacing filter drier. Rescheduling for nitrogen. Need nitrogen on this call; ordrng 1 NITROGEN

We serviced a

WHIRLPOOL OVEN ELECTRIC [S

Model WOS31ES0JS00

Near Boerne, TX 78015

Douglas H.

Job Details: 03/11/2021

"Last trip found faulty console, control, thermal fuse, thermostat and blower. Upon pulling unit to service it, I accidentally let the unit slip prior to getting the oven dolly fully underneath and caused 2 scratch marks to the same panel of flooring, I caught the unit prior to severe damage, but alas still have 2 scratch marks. Took pictures documenting this accident, advised NR of the situation. Replaced all parts to resolve the issue. Unit testing good now. Advised customer that would advise manager of situation with the floor and once he reviewed it he get with them. No further issues at this point with the unit."

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Hot Springs Village, AR 71909

Blake D.

Job Details: 03/11/2021

"Inspected unit for leaking, customer had already put the gasket back on, I doubled checked to make sure that it was on correctly and no leaks, ran diagnostic found no errors ran auto test checked ok, ran normal tested okay, unit operation checks okay"

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near San Antonio, TX 78216

Jim G.

Job Details: 03/11/2021

Replaced both doors. Issue resolved.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Benton, AR 72019

Micheal

Job Details: 03/11/2021

7730231027 file number. Tech line put unit in for product replacement. Advised customer that process could take up to 96 hours.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Little Rock, AR 72211

Micheal

Job Details: 03/11/2021

"Replaced fill valve due to solenoid being broke off housing and leaking badly, after repair found the unit would not drain, removed pump and found all impeller blades broke off, could not operate unit during first visit due to failed fill valve, ordered W11399437; ordrng 1 W11399437 (Pump)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near San Antonio, TX 78204

Ezequiel V.

Job Details: 03/11/2021

"Replaced timer, high limit and thermal fuse with no change to heat. Dryer now stops when unit hits off, spoke to Robert from tech preformed troubleshooting steps found that we received a bad timer advised to reorder timer to resolve issue.SR7730224262; ordrng 1 W10857612 (timer)"

We serviced a

KITCHENAID RANGE

Model KFED500EWH03

Near Bauxite, AR 72011

Micheal

Job Details: 03/11/2021

"Replaced broken cooktop, unit test normal..took pic of new top"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Benton, AR 72019

Micheal

Job Details: 03/11/2021

"Replaced failed fill valve, activated icemaker and tested water through the door"

We serviced a

WHIRLPOOL ICEMAKER

Model WUI95X15HZ00

Near Conway, AR 72034

Jeff N.

Job Details: 03/11/2021

Pulled unit out found kink in drain hose. Tested unit works fine customer is changing hose.

We serviced a

WHIRLPOOL BELLA

Model WRF954CIHV01

Near Hot Springs, AR 71909

Blake D.

Job Details: 03/11/2021

"Replaced listed parts, tested unit still no water, tested voltage going to valve checked 120 when water is called, diagnosed to need valve , customer prefer afternoon; ordrng 1 W11312191 (Vavle)"

We serviced a

N/A N/A

Model JES9800AAS

Near Benton, AR 72019

Blake D.

Job Details: 03/11/2021

"Inspected unit for the buttons not working, found that some of the buttons will not operate, tested to make sure bake and broil element turned on, checked okay. Diagnosed to need control panel; rqstng P&A on 1 WP74005747 (Control panel)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS3

Near Vinton, VA 24179

Uriah B.

Job Details: 03/11/2021

"Cavity looked lean and unmarred. Connections at capacitor, magnetron, transformer all looked fine. Could not reproduce issue while in home. Cx to observe."