We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Victoria, TX 77901
Michael
Job Details:
09/21/2022
The purchase date is n the customer moved in. The customer said it doesnt stop making ice. I arrived when the ice maker was cycling, it rotated properly and dumped out the ice and called for water and stopped like it was supposed. When it dumped the ice most of it missed the bucket, it wasnt pushed all the way back to catch all the ice cubes. I believe this is the issue the is never filling causing it to continuously to make ice. The ice maker is working properly, also the gasket on the RC was pulled off, I used an adhesive and pushed the gasket into the channel, used a heat gun to expand the gasket. The ice maker is working normal and the gaskets are staying on and sealing process. If the customer calls back with the same issue please send me with the ice maker, W11565638 , at this time all is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Mathis, TX 78368
Adam
Job Details:
09/21/2022
Customer complaint of door and freezer door seal sagging or coming off in places. Reposition see you and set properly issue has been resolved on both fridge and freezer door. Customer was noticeably upset that she would not be getting a new fridge door or door seal. I did explain to customer that the way the door seal is fitted and sometimes they just come loose and need to be Reposition. Show this to the customer several times and I had her double check that door seal was not correctly in position. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Victoria, TX 77904
Michael
Job Details:
09/21/2022
The customer said sometimes the water wont drain and the lid wont unlock. F9E1 long drain, F8E6 water hazard, the hoses are hooked up properly and the, there is no obstruction and pressure hose is good, harness looks in good condition. Cleared error codes and ran a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal at this time. If the customer calls back with the same issue please order the control W11513246
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78245
Chris S.
Job Details:
09/21/2022
Customer stated that washer leaks in the middle of cycle found it should be dispenser leaking ordering part returning on Tuesday of next week.; ordrng 1 W11569112 (Dispenser)
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC3
Near Beeville, TX 78102
Adam
Job Details:
09/21/2022
Customer complaint of unit not always responding or sometimes stopping midcycle. Inspection of unit shows error code for miscommunication between console and controller. Also water volume is very low. I was prescreen for all three of these components control board consul and water valve but authorization was not given will have to resubmit.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78247
Douglas H.
Job Details:
09/21/2022
Customer stated unit not draining. After removing water with shop vac found cause to be broken glass stuck between impeller and drain port not allowing unit to drain. Removed debris to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77901
Michael
Job Details:
09/21/2022
The appliance isnt heating, therefore, voltage is good, removed the back panel and found the element was bad, thermostats are good, installed new heat element, the appliance heating and working normal and the timer is advancing and shutting off properly, no further issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Sebastian
Job Details:
09/21/2022
Found control failure. 120 fed to control only 3v bounce then to 0v on wash relay. Ordered part; ordrng 1 W11087226 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Corpus Christi, TX 78414
John L.
Job Details:
09/21/2022
Customer wanted to have evaporator checked out that was sent out to him as it arrived damaged. Evaporator was damaged in box, also part does not show. Does not match up with any numbers that are pulled up for this unit, and when reverse look up of part nothing comes back. Will need to order evaporator again to resolve this issue.; ordrng 1 W11546692 (Evaporator) and 1 W11478200 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near San Antonio, TX 78245
Chris S.
Job Details:
09/21/2022
Place icemaker tester unit icemaker working properly no for the issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78405
John L.
Job Details:
09/21/2022
F0E4 high water temp rinse, tested no issues found with water. Bad thermostat on valve set, will need to be replaced to resolve. Tested unit on spin as customer states that unit is moving. Spins without issue, but can feel a wobble or bump as tub spins. Checked tub for any issues, found tub has movement. This movement may have been cause of spline strippage of hub. Shaft of gearcase may have movement or tub mount insert may not be fit to shaft may have warped causing it to wobble. Will need to replace tub and gearcase to resolve this.; ordrng 1 W10586077 (basket) and 1 W10870913 (gearcase)
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS1
Near San Antonio, TX 78253
Sebastian
Job Details:
09/21/2022
Replaced blower and tested unit good to go
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78252
Jesus C.
Job Details:
09/21/2022
Installed new spray arm. No further issues. Job.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Helotes, TX 78023
Sebastian
Job Details:
09/21/2022
Unit needs icemaker arm; ordrng 1 W11226459 (Arm) and 1 WPW10351019 (Shut off arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78261
Shawn W.
Job Details:
09/21/2022
I called our customer to inform them that I will not be coming today to complete the repair because now I am sick. I informed them that our office will contact them for rescheduling with another technician or another day. I left a voice mail and return phone number.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB950YG0
Near San Antonio, TX 78260
Jim G.
Job Details:
09/21/2022
Machine was replaced. Cancelled appointment.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near San Antonio, TX 78261
Shawn W.
Job Details:
09/21/2022
The cabinet shipped by Marcone was damaged and is also the wrong color. They sent a white and we need a chrome shadow. I have sent the part back as damaged and defective. I informed our customer. I have ordered part again. OOS.; ordrng 1 W11417445 (Cabinet Chrome Shadow)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near San Antonio, TX 78260
Douglas H.
Job Details:
09/21/2022
Customer stated unit had ice and water under deli drawer, appeared as if clogged drain line and deli drawer harness bracket fell off. Resecured harness bracket. Cleared ice over drain hole to find issue was not clogged drain line. Cleared ice completely to find drain pan slightly bowed. Secured drain pan to resolve this issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Douglas H.
Job Details:
09/21/2022
Last trip found leak in drain hose. Replaced drain hose to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near San Antonio, TX 78218
Garry
Job Details:
09/21/2022
Customer complaint of ticking noise during dryer operation. Found issue to be loose Drum Seal. Reinstalled Seal and returned unit to operation. Noise eliminated. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78245
Jesus C.
Job Details:
09/21/2022
Tested unit. Not heating. Found bad diode,magnetron and capacitor. Replaced all components. No further issues. Job complete.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE300ESS00
Near Fredericksburg, TX 78624
Drew
Job Details:
09/21/2022
Upon arrival glitch in system where parts are not here. Spoke with NR will look into it. Reordering parts in case they are needed. Advised customer once we have parts in hand Id be willing to come out any day of the week. Customer will contact office to schedule ; ordrng 1 W11179310 (cntrl-elec) and 1 W11157220 (harns-wire) and 1 W10562910 (harns-wire)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JDRP548HL01
Near Spring Branch, TX 78070
Douglas H.
Job Details:
09/21/2022
Customer stated someone else had been out and diagnosed unit, advised not from ACT. Customer stated left side flashes red when in use, stated previous person Broke spring clip for console on left side, and was told needed new fan. Checked for errors, found f8e1 left oven low fan speed, f6e4 ui-acu mismatch, f3e1 left oven temp sensor open/shorted, f6e1 left oven over temp. Tested unit to find left sensor faulty along with both blowers, and acu controls. Ordering additional blower, temp sensors, and spring clip. Scheduled for soonest availability pending part arrival. ; ordrng 2 W10859573 (Sensor)s and 1 W11248652 (Blower) and 1 W11318207 (Spring clip)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near San Antonio, TX 78245
Jesus C.
Job Details:
09/21/2022
Tested unit. Found bad convection fan. Will replace fan. ; ordrng 1 W11582241 (Convect fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near San Antonio, TX 78254
Richard G.
Job Details:
09/21/2022
Customer complaint is that the dishwasher doesnt seem to dry dishes very well. States this issue has been going on since the unit was first used. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle. All steps passed and unit is functioning normally.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ
Near San Antonio, TX 78238
Chris S.
Job Details:
09/21/2022
Call customer to let them know ETA customer wants to reschedule for next Wednesday set appointment for next Wednesday.; schdld next appmnt for 9/28 WED !
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JDS8860BDP16
Near San Antonio, TX 78216
Chris S.
Job Details:
09/21/2022
Replace igniter switch tested unit everything working at design now no further issues
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Shawn W.
Job Details:
09/21/2022
I called our customer to inform them that I will not be coming today to complete the repair because now I am sick. I informed them that our office will contact them for rescheduling with another technician or another day.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Spring Branch, TX 78070
Shawn W.
Job Details:
09/21/2022
I called our customer to inform them that I will not be coming today to complete the repair because now I am sick. I informed them that our office will contact them for rescheduling with another technician or another day.; O-emld tckt
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78245
Jesus C.
Job Details:
09/21/2022
Tested unit. F6e0 error. Ui not responding. Repalced bad Ui. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78249
Sebastian
Job Details:
09/21/2022
Found shaft and wheel damaged ; ordrng 1 WPW10359272 (Shaft)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78244
S
Job Details:
09/21/2022
Before arrival contacted customer and customer stated they would not be home for the appt. Rescheduling for Monday. ; schdld next appmnt for 9/26 MON AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Converse, TX 78109
S
Job Details:
09/21/2022
Upon arrival customer stated they were sent a part. Noticed that 2 of the 3 parts were missing. Customer only had motor. Need 1 W11378860 washer and WP63052-2 impeller to resolve issues. Reordering impeller and washer to resolve issue. ; ordrng 1 WP63052-2 (Impeller) and 1 W11378860 (Washer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78251
Garry
Job Details:
09/21/2022
Customer complaint of frost buildup in Icebox. Found FC Door Gasket sealing well, but observed significant frost buildup under Ice Bucket. Tested Chute & Separator and found leakage. Ordering Chute (W11573761), Separator Assembly (W11098702), & Motor Box (W11098702) to address issue. Chute shows OOS. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10765378 (Motor Box), rqstng P&A on 1 W11573761 (Chute), ordrng 1 W11098702 (Separator Assembly)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near San Antonio, TX 78255
Sebastian
Job Details:
09/21/2022
Found unit to be bowed at bottom pics sent and reported with Tech line, unit To be Replaced
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78230
Jim G.
Job Details:
09/21/2022
Cleared obstruction from water inlet valve.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78260
Shawn W.
Job Details:
09/21/2022
I called our customer to inform them that I will not be coming today to complete the repair because now I am sick. He said he did not have time to be running around. I informed him that our office would contact him to reschedule rather then trying to set something up that might not happen tomorrow.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78238
Garry
Job Details:
09/21/2022
Customer complaint of oven door excessively hot during oven operation. Confirmed customer complaint and tested oven. Door seal testing good, cavity insulation intact and properly located. Oven temperature in-spec and averaging at 350F. In addition to door surface/handle becoming excessively hot during operation, I found sides of oven to be even warmer. Customer concerned for child safety while operating oven. As per Technical Service Pointer W10917778, ordering Door Insulation Kit to address issue. Please schedule for soonest availability once parts arrive. Unit showing under warranty in SB Web. (SR #7734642959 Ed); ordrng 1 W11025151 (Door Insulation Kit)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0AS03
Near San Antonio, TX 78258
Shawn W.
Job Details:
09/21/2022
I replaced the thermal fuse and tested the unit and set the clock and settings. The oven is now functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78230
Jim G.
Job Details:
09/21/2022
The tub is damaged causing pressure issues. ; ordrng 1 W11219115 (Tub)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78216
Jim G.
Job Details:
09/21/2022
I verified a clogged venting of the apartment. It doesnt look too severe but will need to be cleaned asap. Used wire tie to secure venting. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
AMANA WASHER
Model NTW4516FW2
Near San Antonio, TX 78213
Jim G.
Job Details:
09/21/2022
Recalibrated unit. Issue is resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Helotes, TX 78023
Richard G.
Job Details:
09/21/2022
Customer complaint is that the unit is leaking and is flashing an error code on the screen. Found unit giving F8E4 overfill/float switch open. Entered diagnostics and also found FAE2 vent wax motor electrical problem. Will need vent, gasket, and float switch to resolve issue. ; rqstng P&A on 1 W11416460 (Vent) and 1 W11545764 (Float switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78238
Garry
Job Details:
09/21/2022
Customer complaint of dishwasher not washing dishes. Found F4E3 (Wash Motor Not Running) & F7E1 (No Heat) error codes in Service Diagnostics. Measured 120vac at Wash Motor Harness, but motor not running. Ordering Pump & Motor Assembly (W11085683) to address issue. ; schdld next appmnt for 9/22 THU !
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details:
09/21/2022
Tested unit. Microwave not starting unless door is pushed upon. Found service linger fo issues. Will need to replace door assembly. ; ordrng 1 W11600214 (Door)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near San Antonio, TX 78228
Garry
Job Details:
09/21/2022
Customer complaint of washer making noise during operation. Found no stored fault codes in system memory, but did discover gear oil leaking from Gearcase resulting in Splutch & Drive Belt getting covered in gear oil. Replaced Gearcase (W11449840), Splutch (W10721967), and Drive Belt (W11239857) to address issues. Calibrated machine and observed proper function of all components in Component Activation Mode. No leaks, noise eliminated. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW0
Near San Antonio, TX 78228
Garry
Job Details:
09/21/2022
Customer complaint of threads on Inlet Valve for Steamer function stripped and unusable. Confirmed customer complaint and replaced Valve (W11267102) to address issue. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78256
Sebastian
Job Details:
09/21/2022
Several issues with the unit dispenser has a crack in it soap is bubbling through on the inside of the door verified that water is dripping on the left-hand side after pulling out unit and taking off door looks like its coming directly under the gasket ordering all gaskets; ordrng 1 W11412300 (Dispenser) and 1 W11483553 (Gasket) and 1 W11414078 (Seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Saint Hedwig, TX 78152
S
Job Details:
09/21/2022
Upon arrival customer stated unit would intermittently freeze up. Contacted tech line and per tech line unit has a bad jazz board. Ordering 1 W11524469 control to resolve issue. Bad jazz board from j1-j5Cliff-Sr-7734643513; ordrng 1 W11524469 (Control)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS20
Near San Antonio, TX 78245
Jesus C.
Job Details:
09/21/2022
Tested unit. Door not closing. Found door hinge stuck in open position. Fixed hinge. Door working. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Boerne, TX 78006
Douglas H.
Job Details:
09/21/2022
Customer stated unit cooling but not cooling properly. Tested unit in diagnostics testing. Checked running pressures found that the compressor is not functioning properly,verified not a restriction. Ordering compressor to resolve the issue. Also ordering control as functions are lagging. Compressor is psp item. ; ordrng 1 W11574734 (Compressor) and 1 W11224256 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Antonio, TX 78240
Garry
Job Details:
09/21/2022
Customer complaint of washer not draining or executing cycle. Found Lower Harness, which was recently replaced, broken at Drain Pump. Ordering Lower Harness (W11335100) to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11335100 (Lower Harness)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS02
Near San Antonio, TX 78258
Douglas H.
Job Details:
09/21/2022
Customer stated unit not cooling properly on call ahead, talked with customer in regards to unit and he thought might be the compressor. Inspected unit to find issue is the compressor and has become inefficient. Per sb web SS parts still under limited part warranty until 10/26/2023. scheduled for soonest availability. ; ordrng 1 W10841139 (Compressor)
We serviced a
WHIRLPOOL MICROWAVE OVEN C
Model n/a
Near Schertz, TX 78154
S
Job Details:
09/21/2022
Upon arrival customer stated unit had 3 minutes left on the rice sensing setting. Unit continued cooking for over an hr causing damages to the internal of the microwave oven and shutting the unit down. Contacted tech line per tech line we need to replace the control,console, switches, internal mw parts, etc. Tech line transferred me to safety and per safety the customer is going to either get the unit replaced or be refunded 3996 for the unit cost. Customer has 30 days to decide. No further issues at this point. Travis-sr-7734642125Ref#7734598600
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Cibolo, TX 78108
S
Job Details:
09/21/2022
Upon arrival builder stated stated units burners would not turn on , on the range. Verified issue. Removed burners and readjusted caps. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cibolo, TX 78108
S
Job Details:
09/21/2022
Upon arrival customer stated she was concerned about the warm water setting. Tested unit and water was at the perfect temp for warm settings. Per Whirlpool the initial water temp will come in cold then the hot water will kick in. The water temp for warm setting is at
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Cibolo, TX 78108
S
Job Details:
09/21/2022
Upon arrival replaced faulty ui, ice maker, and both valves. Retested unit. Unit harvested and filled with water. Advised customer of 24-48 hrs for a full bin of ice. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Antonio, TX 78256
Garry
Job Details:
09/21/2022
Customer complaint of washer not completing cycle. Previous visit found faulty Motor Run Capacitor. Replaced Motor Run Capacitor (W11428524) and returned unit to service. Unit successfully calibrated and all loads testing good. No leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089HES
Near San Antonio, TX 78209
Garry
Job Details:
09/21/2022
Customer complaint of recently replaced Icemaker not producing ice. Found no voltage to contacts L & N regardless of Door Switch position. Removed Icemaker and found loose connection between Harness and Module. Reestablished connection and tested unit. NOTE TO FUTURE TECHS: This connection is tight and must be forced into module until audible click is heard and harness passes tug-test. Icemaker rotated through Harvest, returned home, and filled. Finding good voltage at appropriate contacts and Door Switch is functioning properly in this circuit. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Fredericksburg, TX 78624
Drew
Job Details:
09/21/2022
Upon arrival frame was damaged, reordering frame to resolve issues. ; schdld next appmnt for 10/5 WED PM
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near San Antonio, TX 78258
Douglas H.
Job Details:
09/21/2022
Customer stated unit oven not heating. Found igniter not turning on. Pulled unit out verify igniter plugged in, igniter plugged in, upon moving metal shroud had slight arching, unplugged unit and found the igniter and gas valve wires were pinched by the metal shroud. Repaired wires using whirlpool approved connectors. Upon testing found that the control is sending power to the igniter regardless of being turned on or not. Unplugged igniter to break the circuit. Ordering control to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11126814 (Control)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near San Antonio, TX 78247
S
Job Details:
09/21/2022
Upon arrival replaced faulty evap harness and control per tech line. Tested unit and unit functions as designed. Advised customer to give the unit 24-36 hrs for the unit to fully be up to speed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTWT5700GW2
Near San Antonio, TX 78255
Sebastian
Job Details:
09/21/2022
Customer explained unit has been taken care of closing out
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Terrell Hills, TX 78209
Garry
Job Details:
09/21/2022
Customer complaint of UI Panel cracked and Console damaged, resulting in limited function of User Interface. Replaced UI Panel (W11478524) and Console (W11519741) to address issues. Unit now functioning as designed. Please see attached closing documents which certify unit is under warranty. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Boerne, TX 78006
Sebastian
Job Details:
09/21/2022
Found pump clogged disassembled to resolve.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Terrell Hills, TX 78209
Garry
Job Details:
09/21/2022
Customer complaint of washer not rinsing detergent from clothing and soap residue present on clothing at conclusion of wash/dry cycles. Additional complaint of UI Panel cracked and malfunctioning. Found several buttons inoperable, and F2E1 (UI Stuck Button) error code in system memory. Customer unable to customize Wash cycle according to needs. Replaced UI Panel (W11478524) & Console (W11519741), returned unit to operation, and found restored function to all UI buttons and rotary encoder. Additionally, customer not provided with Quick Start Guide which details cycle features and selections along with other instructions and guidelines. Customer is using HE detergent in proper dosage. Procured document and shared with customer via email. Customer to monitor performance and request further service should issue persist. Please see attached images of closing documents. Unit is under warranty. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, TX 78624
Drew
Job Details:
09/21/2022
Upon arrival removed recalled heater and installed new style. Ran for 10 min to verify no leaks. Ran diagnostics to verify no error codes. Use autho S17304. No further issues at this point
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS1
Near Boerne, TX 78006
Sebastian
Job Details:
09/21/2022
Found two of the wheels to be broken and heating element is turning on pulling about 8 Amps test mode. Found that rinse aid cap was missing had an extra one on my truck applied rinse a cap went over how do use dispenser with a customer customer to run unit and monitor customer must run hot water to the sink before turning on unit need to ensure proper function
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78253
Richard G.
Job Details:
09/21/2022
Installed kick plate with screws and nuts. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78253
Richard G.
Job Details:
09/21/2022
Customer complaint is that the unit makes a loud screeching sound during spin. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle. Verified issue. Will need to replace gearcase. Also ordering rotor, stator, and slider.; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS
Near Boerne, TX 78006
Sebastian
Job Details:
09/21/2022
Found blockage in pump also found loose wires at pump used zip tie to resolve ; used 1 8567668 (Tie) from stock
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near Fredericksburg, TX 78624
Drew
Job Details:
09/21/2022
Upon arrival found unit to be making ice intermittent. Ran diagnostics everything passed but test 8 which needs the evap thermistor to read at 4.5 degrees. Unit timed out on test 8. Called tech line and spoke with Bruce was told to order harness and check thermistor for evap in a glass of ice water it should read 33k ohms if not we are looking at a sealed system issue received Sr 7734642721. ; ordrng 1 W11126268 (harns-pump)
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104KPS0
Near San Antonio, TX 78261
Shawn W.
Job Details:
09/21/2022
Our customer has a small leak. In diagnostics I retrieved error code F10E2 Vent Wax Motor Electrical Problem. I was able to replicate the leak in both service test mode as well as a normal wash cycle. The leak is a trickle out the bottom right. There is no evidence of over suds and the unit is leveled correctly. The inner gasket looks fine but we will reschedule as a contingency. We need to replace the bottom seal. Usually the vent wax motor causing the leak will cause insulation soaking across the bottom. This was not the case here but the vent wax motor is failing. Parts ordered. Only replace inner gasket as a contingency. Test.; ordrng 1 W11606677 (Seal Bottm) and 1 W11416460 (Vent Wax Motor) and 1 W11545290 (Deflector)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ01
Near Fredericksburg, TX 78624
Drew
Job Details:
09/21/2022
Upon arrival replaced evap harness, and fan. Fan didnt work. Attempted to call tech line but they are in training. Found fan only receiving 80 volts. Would need a control to fully resolve issues. ; ordrng 1 WPW10677146 (cntrl-elec) and 1 W11024089 (motor-evap)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78250
Chris S.
Job Details:
09/21/2022
Replaced wire harness and motor still doing the same thing. Called tech line spoke with Anthony and found that motor was wrong motor for that model number. Got the right part number ordering motor and wireless harness again just in caseSR 7734639438; ordrng 1 W11025157 (pump&motor) and 1 W11227372 (harns-wire)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Fredericksburg, TX 78624
Drew
Job Details:
09/21/2022
Upon arrival found fuse in acu blown. Removed and installed new acu. Tested unit and verified everything was working. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW01
Near Fredericksburg, TX 78624
Drew
Job Details:
09/21/2022
Upon arrival checked unit. Fans and damper running fine. Replaced jazz board to resolve issues. Reprogrammed unit. No further issues at this point. Advised customer to keep and eye on the unit to be sure problems dont arise again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78254
Chris S.
Job Details:
09/21/2022
Customer stated that refrigerator was not cooling at all and they kept on clicking noise. Found issue to be bad start device replaced start device tested unit everything working like it should know for the issues at this time. ; used 1 8201786 (Start device) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78253
Chris S.
Job Details:
09/21/2022
Replaced motor sump first tested unit everything working properly.
We serviced a
MAYTAG DRYER
Model MED6230HC1
Near Terrell Hills, TX 78209
Garry
Job Details:
09/21/2022
Customer complaint of dryer taking too long to dry and having to run multiple dry cycles to dry clothing. Additional customer feedback of moisture visible at termination of dryer exhaust duct. Verified proper power, polarity, and wiring and found no stored fault codes in system memory. Disconnected unit from exhaust hose/duct and measured an average operating temperature of 155F with element cycling properly. Advised customer to seek qualified review of exhaust duct and to have duct cleaned if need be. Machine is operating as designed at this time. Please see attached closing documents detailing date customer took ownership of machines. Unit is under warranty. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78242
Richard G.
Job Details:
09/21/2022
Replaced control and igniter. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78224
Jesus C.
Job Details:
09/21/2022
Tested unit. Door switch broken. Will need new switch. ; ordrng 1 W11123941 (Switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near San Antonio, TX 78261
Douglas H.
Job Details:
09/21/2022
Last trip found unit needed new heater assembly per service pointer/special project. Replaced heater assembly to resolve the issue. Ran diagnostics testing to check unit. Unit is functioning as designed now. No further issues at this point. Repair covered by special project
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS03
Near San Antonio, TX 78259
Douglas H.
Job Details:
09/21/2022
Customer stated unit stopped cooling, could hear it attempting to start compressor. Tested unit, appeared as start device shorted out. Tested with a spare start device and issue persists. Issue is compressor is locked up. Ordering compressor to resolve the issue. Part is psp item; ordrng 1 W11574734 (Compressor)
We serviced a
JENNAIR MICROWAVE OVEN
Model JMC2430IL03
Near San Antonio, TX 78218
S
Job Details:
09/21/2022
Upon arrival removed unit from wall with help of assistant. Replaced fuse and plugged unit into outlet. Verified a loose connection in the outlet. Plugged unit back in and unit turned on as designed. Tested unit and unit functions as designed. Advised customer to have an electrician check and verify that the outlet is working properly. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78245
Chris S.
Job Details:
09/21/2022
Customer stated that washer leaks in the middle of cycle found it should be dispenser leaking ordering part returning on Tuesday of next week.; ordrng 1 W11569112 (Dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78247
Douglas H.
Job Details:
09/21/2022
Customer stated unit not draining. After removing water with shop vac found cause to be broken glass stuck between impeller and drain port not allowing unit to drain. Removed debris to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Sebastian
Job Details:
09/21/2022
Found control failure. 120 fed to control only 3v bounce then to 0v on wash relay. Ordered part; ordrng 1 W11087226 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near San Antonio, TX 78245
Chris S.
Job Details:
09/21/2022
Place icemaker tester unit icemaker working properly no for the issues.
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS1
Near San Antonio, TX 78253
Sebastian
Job Details:
09/21/2022
Replaced blower and tested unit good to go
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78252
Jesus C.
Job Details:
09/21/2022
Installed new spray arm. No further issues. Job.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Helotes, TX 78023
Sebastian
Job Details:
09/21/2022
Unit needs icemaker arm; ordrng 1 W11226459 (Arm) and 1 WPW10351019 (Shut off arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78261
Shawn W.
Job Details:
09/21/2022
I called our customer to inform them that I will not be coming today to complete the repair because now I am sick. I informed them that our office will contact them for rescheduling with another technician or another day. I left a voice mail and return phone number.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB950YG0
Near San Antonio, TX 78260
Jim G.
Job Details:
09/21/2022
Machine was replaced. Cancelled appointment.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near San Antonio, TX 78261
Shawn W.
Job Details:
09/21/2022
The cabinet shipped by Marcone was damaged and is also the wrong color. They sent a white and we need a chrome shadow. I have sent the part back as damaged and defective. I informed our customer. I have ordered part again. OOS.; ordrng 1 W11417445 (Cabinet Chrome Shadow)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near San Antonio, TX 78260
Douglas H.
Job Details:
09/21/2022
Customer stated unit had ice and water under deli drawer, appeared as if clogged drain line and deli drawer harness bracket fell off. Resecured harness bracket. Cleared ice over drain hole to find issue was not clogged drain line. Cleared ice completely to find drain pan slightly bowed. Secured drain pan to resolve this issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Douglas H.
Job Details:
09/21/2022
Last trip found leak in drain hose. Replaced drain hose to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near San Antonio, TX 78218
Garry
Job Details:
09/21/2022
Customer complaint of ticking noise during dryer operation. Found issue to be loose Drum Seal. Reinstalled Seal and returned unit to operation. Noise eliminated. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78245
Jesus C.
Job Details:
09/21/2022
Tested unit. Not heating. Found bad diode,magnetron and capacitor. Replaced all components. No further issues. Job complete.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE300ESS00
Near Fredericksburg, TX 78624
Drew
Job Details:
09/21/2022
Upon arrival glitch in system where parts are not here. Spoke with NR will look into it. Reordering parts in case they are needed. Advised customer once we have parts in hand Id be willing to come out any day of the week. Customer will contact office to schedule ; ordrng 1 W11179310 (cntrl-elec) and 1 W11157220 (harns-wire) and 1 W10562910 (harns-wire)