Local Reviews
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Uriah B.
MICROWAVE WHIRLPOOL GMC305PDB6 Replaced. Broil element. Checks ok.
Uriah B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "replaced control board and inverter. compressor kicked on immediately. cx to observe. if callback, sealed system most likely at fault. will need compressor, drier, and evap. and will need chris"
Chris S.
WASHER MAYTAG MHW5630HC1 I checked for error codes and found none. I leveled the unit and checked operation. All operations check ok.
Chris S.
DISHWASHER KITCHENAID KDTE234GPS0 "I in the roller ,gasket and rail. I checked operation. All operations check ok."
Chris S.
REFRIGERATOR WHIRLPOOL WRT112CZJW00 The freezer seems to be freezing at this time. If the issue persists we will replace the compressor. The refrigerant is R600.
Uriah B.
WASHER MAYTAG MVWB855DC4 "F0e3F9e2F0e3 came back during diagnostics. Pressure hose line cleared. Ran load size calibration. Reset unit. Diagnostic run again. Code did not return. Cx to use and observe. If callback, will need control board if F0e3 comes back. W11171748. Control"
Chris S.
LAUNDRY WHIRLPOOL MVWB765FW0 The water valve was leaking. I reinstalled the valve cleaning it well. The valve didnt leak after I reinstalled it. If the issue reoccurs we should replace the valve.
Richard G.
DRYER MAYTAG MEDC215EW1 "Customer complaint is that the unit will not turn on. The light inside is working when door is open and timer clicks when start is pushed. Checked fuses, thermal fuse needs to be replaced. Collected service call fee.; ordrng 1 WP3392519 (thermal fuse)"
Jim G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Ive contacted WP techline and spoke to Bruce SR# 7729326464. Despite no error In the icemaker error test I discovered that the freezer was above temp averaging about <28 degrees Fahrenheit. Frost pattern revealed an ice block and therefore a restriction at the evaporator. Sealed system tech is needed. ; ordrng 1 WPW10608485 (evaporator)
Richard G.
DRYER MAYTAG MEDC215EW1 Customer complaint is that the dryer will not shut off. Says they set the dryer at 70 minutes and it was still running the next morning. Will need timer for repair.; O-emld tckt
Justin R.
VENTHOODS UNKNOWN WVW51UC6FS2 "There is not chimney attached at all, no frame piece or anything. Can order chimney pieces. House is not occupied yet. ; ordrng 2 W11328682 (CHIMNEY )s"
Ezequiel V.
OVEN ELECTRIC (D JENN-AIR JJW3830DS01 Replaced control board on oven unit is working as designed no issue. Collected remaining balance. Job complete.
Douglas H.
RANGE KITCHEN AID KFDC558JSS00 Last trip found unit console had a scratch on it. Unit was within cosmetic warranty at time of diagnosis. Replaced console to resolve the issue. Unit checking good now. Customer approved of repair.
Douglas H.
DISHWASHER FRGIDAIRE FPHD2481KF1 "Customer stated unit leaked after a cycle. Found no indications of a leak. Found unit loaded improperly causing issue. Left leak detection paper under unit and explained that. No further issues at this point, collected Sc"
Jim G.
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced all necessary parts. Issue resolved.
Colton B.
WASHER MAYTAG MVWC565FW2 Issue is that larger loads do not spin out clothes. Found an off balance load error on diagnostics. Washer is level and spins well in diagnostics. Talked to customer about loading procedures. Customer will let us know if that doesnt solve issue.
Douglas H.
VENTHOODS WHIRLPOOL UXT5536AAS3 Customer stated that the high speed setting not working properly. Found the high speed setting has to be mashed hard for it to lock into place. Ordering motor control to resolve the issue. Blower is functioning properly. Scheduling for customer availability. ; ordrng 1 W10851619 (MOTOR CONTROL)
Justin R.
WASHER WHIRLPOOL WTW5000DW1 "Will need to order and replace motor for unit, will also need new inlet water valve. F5E1, F0E5, F8E1, will need hub as well. ; ordrng 1 W10528947 (drive hub kit) and 1 W10865826 (valve) and 1 W11283592 (motor-drve)"
Justin R.
DISHWASHER WHIRLPOOL WDT750SAKB0 "No error codes stored, rinse aid is in dispenser. Found FAE2 stored after running unit. ; ordrng 1 W11412298 (HEATER) and 1 W11462458 (CONTROL )"
Colton B.
WASHER WHIRLPOOL WTW5000DW3 Issue is no fill on washer. Found F8E1 error on diagnostics. Finding issue to be that cold water was turned off. Turned water on and ran diagnostics cycle. Everything tested good.
Douglas H.
REFRIGERATOR KITCHEN AID KRFC704FSS01 Customer stated the refrigerator compartment not cooling properly. No ice build up on EVAP. Found the rc fan not coming on during normal operation but is functioning properly in diagnostics testing. Also ran test 40 compressor test to verify that. Finding issue to be electronic control not sending power to rc fan during normal operation. 348.81 for P&L collected Sc. Customer wants to proceed with repair. Ordering control to resolve the issue. ; ordrng 1 W11450890 (CONTROL)
Shawn W.
DRYER WHIRLPOOL WED8500DC1 This unit will need a dryer repair kit and a bracket idler. Parts ordered. Or customer paid our service fee. Remaining balance upon completion.; ordrng 1 4392067 (dryer repair kit) and 1 W10837240 (idler pulley)
Jim G.
DRYER SAMSUNG DV431AEWXAA Replaced faulty belt. Issue resolved. ; used 1 4392067 (REPAIR) from stock
Justin R.
RANGE WHIRLPOOL WFC150M0JB0 Replaced control board and tested to complete.
Jim G.
COOKTOP GAS KITCHENAID KCGD506GSS00 Verified no damage to house or reasons. Tightened valves however a propane technician had already repaired issue.
Jim G.
DRYER SAMSUNG DVA42H5000EW/A3 Replaced thermistor. Issue resolved.
Justin R.
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 "Need left side door. Not aligning correctly, seems warped. ; ordrng 1 W11435334 (LEFT DOOR )"
Shawn W.
OVEN ELECTRIC [S GE JTP15B0W2BB "Found that the unit had a break in the bake element causing an open line in the circuit. Part ordered. Our customer paid the service fee.; ordrng 1 WB44K5018 (element,bake)"
Jim G.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Side adapter harness has failed. ; schdld next appmnt for 11/25 WED !
Colton B.
MICROWAVE OVEN WHIRLPOOL WMH53520CS7 Issue is a no heat microwave. Finding issue to be a faulty magnetron. Quoted customer for SC+P+L. Customer declined repair. Collected SC.
Justin R.
REFRIGERATOR SAMSUNG RF28HMEDBSR "Replaced control and ice maker, will have customer monitor over the next week or so."
Colton B.
WASHER WHIRLPOOL WTW5000DW3 Issue is that the unit will not advance into cycle. Lid will not lock. Ordering new latch and control to resolve issue. ; ordrng 1 W11417466 (CONTROL )
Douglas H.
REFRIGERATOR KITCHEN AID KRSC703HBS00 "Unit not cooling. Found issue to be compressor not coming on. Ohmed windings, windings our of spec. Ordering compressor to resolve. Also ordering electronic control and UI just Incase. Parts on b/o. This repair should be covered under warranty as job was dispatched prior to warranty expiration. ; ordrng 1 W10779331 (COMPRESSOR ) and 1 W11172798 (ELECTRONIC CONTROL ) and 1 W11340158 (UI)"
Justin R.
FREEZER WHIRLPOOL WZF34X20DW01 Customer had left for about 5 weeks and allowed the gasket to align with frame. No frost was found. Unit good to go.
Richard G.
RANGE WHIRLPOOL WFE550S0HZ1 Replaced surface element. Tested to complete. Unit is good to go.
Tommy B.
MICROWAVE OVEN KITCHENAID KOCE507ESS09 Customer stated the unit has heating concerns. Lamp in microwave also out. Diagnostics shows Error code 31F F6E8. Called techline spoke to Leon. Water test showed 76.3 to 173 degrees. SR7729325989Check J4 UI p26 connector and if error returns replace the appliance mgr. customer to monitor and check for error to return. ; ordrng 1 W10886919 (lmp-basles)
Ezequiel V.
DISHWASHER KITCHEN AID KDTE334GPS0 Checked dishwasher found error code f6e3 F6E4 f9e1 after further troubleshooting found bad control board ordering board to resolve issue.part is covered under limited warranty. Collected service call fee.; ordrng 1 W10911471 (cntrl-elec)
Jim G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced reservoir. Issue resolved. Used wire tie to correct loose harness as well. ; used 1 WP8567668 (WIRE TIE ) from stock
Ezequiel V.
WASHER WHIRLPOOL WFW8620HW2 "Checked washer found broken line at connecter to fan assembly, customer stated since installation motor never ran, good fan assembly now. Error code F3E5 appeared while in diagnostics found bad heater ordering to resolve issue. ; ordrng 1 W10918779 (heater)"
Shawn W.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Our customer started to have problems with the ice maker starting to not operate, then water started puddling our on the deli display and it stopped working. The temperatures in the freezer section were at 23 F and the fresh food section is at 42 F. The deli control board is out and the freezer section evaporator fan is taking off like a rocket ship but was not frozen up. I found the deli draw control board filled with water and one of the wires is disconnected due to corrosion. I was able to splice an reconnect the control board for a temporary fix but the selector button is still not working. This alleviated the evaporator fan taking off. However, when running test 3 in diagnostics I found that the damper was not opening and closing and in sub-step 4 both fans sounded like they were taking off above designed rpms. On test 36 I found that the ice box fan is not working. On test 56 for the ice maker I received error code E5 for timed ice making. I
Richard G.
WASHER WHIRLPOOL WTW6120HC0 "Customer complaint is that the unit is making a loud screeching noise when it is sensing that sounds like metal on metal screeching. Verified issue. Found fault with gearcase and motor. Will order gearcase, motor and drive pulley.; ordrng 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11423758 (GEARCASE)"
Colton B.
WASHER MAYTAG MHW5630HW0 Issue is a leaking dispenser. Replaced dispenser per service pointer. Unit tested good.
Jim G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced reservoir and dripping issue was resolved..
Colton B.
REFRIGERATOR KITCHEN AID KRFC704FBS01 "Issue was a scratch on the door. Replaced door, unit tested good. Hinge cover was broke. Ordering new hinge cover to resolve issue. Customer unhappy with the door level. Ordering a door washer to try to resolve that. ; ordrng 1 W11225850 (cover) and 1 WP487576 (washer) and 1 WP98165 (screw)"
Colton B.
DISHWASHER SAMSUNG DW80K5050US Issue is that dishwasher does not drain. Was able to get unit to drain manually. Drain pump checked good. No water from sink is coming back through the drain hose. Finding issue to be a faulty control and door switch. Ordering both and returning.; ordrng 1 DD81-01629A (DOOR SWITCH ) and 1 DD82-01337B (CONTROL)
Tommy B.
REFRIGERATOR WHIRLPOOL WRF540CWHB00 "No cool refrigerator. No frost pattern on evaporator, compressor functional upon arrival. Unit will need a sealed system evaluation. Amp draw reading .653; schdld next appmnt for 11/24 TUE !"
Jim G.
REFRIGERATOR JENN-AIR JFFCC72EFS03 After installing the door and the bushing I find that the door is not sealing properly after replacing it and adding. It appears the refrigerator frame is out of square. The door juts out further out than the other doors. The customer is requesting a refrigerator replacement.
Shawn W.
DRYER MAYTAG MGDB765FW0 "Our customer is having problems with the door popping open. There is no visual damage. Our. Customer is also experiencing problems with the unit only drying for 5 minutes in normal. I ran diagnostics and found no error codes. As soon as I ran service test mode the unit stopped and displayed Air 001 Heat 101. Running the service tests for the moisture sensors I found that the wiring harness, the moisture sensor harness and outlet thermistor will need to be replaced. Im ordering a control board as a contingency. I have ordered all parts needed for the door repair.; ordrng 1 W10907916 (harns-wire) and 1 W11089308 (cntrl-elec) and 1 W11089309 (door) and 1 W11366436 (STRIKE) and 1 W11371722 (HINGE) and 1 W11376139 (HINGE) and 1 WP8577274 (thermistor) and 1 WPW10298258 (harns-wire)"
Ezequiel V.
RANGE MAYTAG MGT8800FZ Duplicate ticket Checked range found no gas coming through valve found obstruction at orfice holder removed debris range is working as designed no issue. Job complete.
Shawn W.
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Our customer is having problems with the freezer not getting cold enough in the bottom section of the freezer. The ice maker had not been making ice. He had conducted a harvest and water fill test himself in diagnostics and they were both working but still not making Ice. The customer has also had some problems with the water filter housing not accepting an OEM filter. When running diagnostics, I found that on test 56 we receive an error code of E5. This unit is experiencing the Technical Service Pointer W10545058 issue and W10545061D and W10772228D and W10739305 for the fascia with condensation forming on the front as well as the back of the upper left of the refrigerator compartment by the ice maker and internal walls. There is a service kit to solve this problem W10648043. Whirlpool was covering parts and labor for 2 years after date of purchase but that time as past. And, the. They had a coverage for 3 years. Past purchase dateI found RC set at
Justin R.
DRYER MAYTAG MEDC215EW1 "Spoke with customer, need to reschedule until part comes in. ; schdld next appmnt for 11/23 MON !"
Ezequiel V.
RANGE MAYTAG MGT8800FZ Checked range found no gas coming through valve found obstruction at orfice holder removed debris range is working as designed no issue. Job complete.
Richard G.
DISHWASHER WHIRLPOOL WDT710PAHB1 "Customer complaint is that the unit is leaking from the door vent. Found gasket missing from vent. Ordering vent, gasket, and deflector.; ordrng 1 W11105961 (grill-vent) and 1 W11112070 (deflector) and 1 WP8269259 (gasket)"
Tommy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated the issue is the unit is running too much water into the icemaker. New valve required for repair. Part already on order.; saved tckt
Ezequiel V.
DRYER SAMSUNG DV42H5000EW/A3 Checked dryer found front rollers causing screeching noise spoke to customer about issue customer will provide parts and will call for install.collected service call fee.
Ezequiel V.
MICROWAVE OVEN JENN-AIR JMC2430IL02 "Checked microwave oven found door not opening properly, dent on door ordering door and hinges to resolve issue, ordering lower trim not presently installed.; ordrng 5 3400832 (screw)s and 1 461967750483 (arm) and 1 W10128850 (arm) and 1 W10420958 (trim) and 1 W10687342 (door/mw) and 1 W11200398 (GLASS DOOR ) and 1 W11238658 (NAMEPLATE) and 2 W11256757 (HINGE)s"
Shawn W.
RANGE KITCHENAID KFDC558JSS00 Talked to Rich at Tech Line and we have determine that this unit needs a new user interface. SR#7729332931. Part ordered.; ordrng 1 W11400494 (CONTROL ELECTRONIC)
Ezequiel V.
WASHER MAYTAG MVW6230HW0 "Checked washer found error code f0e9 f0e5 f0e3 load out of balance preformed diagnostics test and calibration all test passed no issues, washer is working as designed. Job complete."
Tommy B.
REFRIGERATOR WHIRLPOOL WRF57R18DM00 Called tech line spoke to Robert. SR7729327353 low amp draw with no cool. Compressor running on arrival. No frost pattern on evaporator. Spoke to the pastor regarding sealed system pricing and he will speak to personnel in order to decide if they want to repair or purchase new unit.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Checked refrigerator found refrigerator not cooling preformed diagnostics testing found a hissing sounds coming from evaporator, refrigerator requires seal system tech. Ordering evaporator.; rqstng P&A on 1 2188823 (evaporator)"
Tommy B.
DRYER WHIRLPOOL WED560LHW0 Swapped out the blower wheel to resolve unit issues. No further issues at this time.
Richard G.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the grommet on the door hinge has broken off. Will need grommets for repair.; saved tckt
Douglas H.
REFRIGERATOR KITCHEN AID KRFC704FPS04 Customer is having to change water filter every 3 weeks due to low flow. Pulled filter to find water barely getting to filter. Finding cause to be filter head. Ordering filter head to resolve the issue. Part on b/o; ordrng 1 W11451366 (HOUSING)
Douglas H.
RANGE KITCHEN AID KOSE500ESS02 "Last trip found faulty door switch, console and control. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
Douglas H.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer stated when starting unit, acts as of door isnt shut and wont go into cycle. Checked errors none found. Customer stated sometimes will have to restart unit multiple times before it will actually start. Issue lies in door latch and control. Ordering both to resolve the issue. Control on b/o; ordrng 1 W11305296 (CONTROL) and 1 WPW10653840 (LATCH)"
Douglas H.
VENTHOODS UNKNOWN WVU37UC0FS0 "Unit making loud noise when fan is operating. Took fan down to see the cause of the noise is the fan hitting sheet metal due to an installation error, installer didnt cut the duct work with a big enough. Also found it caused the the fan to break a blade off. Ordering fan wheel to resolve issue fully. Part on b/o; ordrng 1 W11099714 (BLOWER WHEEL )"
Tommy B.
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer stated the issue is that the lamp does not light underneath the microwave. Found issue to be dead lightbulb. Swapped out with new lightbulb to resolve issue and unit has no further issues at this time.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer stated that the issue is the unit sometimes turns off for a couple days and then starts cooling again. Found issue to be ice buildup on the evaporator. Ordering user interface and wiring harness to resolve issue.; rqstng P&A on 1 W11214887 (cntrl-elec) and 1 W11405276 (WIRING HARNESS ), states that autho needed"
Jim G.
DRYER MAYTAG MEDB835DW4 The unit is still squealing. I verified that a shaft is warped. Also a new dryer kit may be need3d. ; ordrng 1 WPW10359272 (shaft)
Richard G.
WASHER MAYTAG MVWB855DC3 "Customer states unit seems to be operating ok now. Ran unit through automatic test again, unit is agitating. Customer does not want to proceed with repair at this time."
Ezequiel V.
RANGE WHIRLPOOL WFC150M0EW4 Checked range found no issues no error codes rename is working as designed. Job complete.
Tommy B.
RANGE WHIRLPOOL WFE505W0HS1 Customer stated that the cooktop gets too hot during oven usage. Insulation in place and could not duplicate issue. Also stated concerns regarding heat coming from door. Unit needs a new oven gasket. ; ordrng 1 WPW10129032 (gaskt-door)
Tommy B.
WASHER MAYTAG MVWC465HW2 Customer stated that the unit is making a loud noise during spin. Removed agitator and found metal underneath. Noise still persists in manual test after removal. Ordering gearcase. Collected service call.
Tommy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit needs the new filter housing. Ordering parts to resolve issue; ordrng 1 W11346622 (RESERVOIR)
Shawn W.
DRYER WHIRLPOOL WED8500DC1 This unit will need a dryer repair kit and a bracket idler. Parts ordered. (Veteran discount). Or customer paid our service fee. Remaining balance upon completion.; ordrng 1 4392067 (dryer repair kit) and 1 W10837240 (idler pulley)
Jim G.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Side adapter harness has failed. ; schdld next appmnt for 11/25 WED !
Shawn W.
VENT HOOD WHIRLPOOL WW7336JSO I found that this unit needed a zip tie WPW10339879 from my truck stock to keep the cord from dropping and pulling the power cord out of the outlet which is about 4 feet up from the base of the chute. This unit is now fully operational. ; used 1 WPW10339879 (ZIP TIE) from stock
Richard G.
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced control panel. Tested to complete. Unit is good to go.
Colton B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue was a frozen over evaporator. Replaced evaporator cover with the defrost sensor attached. Fan and thermistors were operational in diagnostics.
Richard G.
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced control panel. Tested to complete. Unit is good to go.
Justin R.
WASHER MAYTAG MVWB835DC4 "Spoke with customer, talked about repair and she is looking at a replacement. Does not want to go forward with repair or service."
Douglas H.
RANGE KITCHEN AID KOSE500ESS02 "Last trip found faulty door switch, console and control. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
Richard G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer complaint is that the freezer is no longer freezing food. Found issue to be with evap motor and harness. Collected service call fee. Ordering motor with harness.; ordrng 1 W11109595 (motor-evap)
Richard G.
FREEZER WHIRLPOOL WZF34X16DW04 "Customer complaint is that the unit still has a plastic smell and it makes the food taste different. Says she has emptied the freezer and disinfected everything and is also using baking soda to help absorb the smell, but nothing is working. Called techline and spoke with Rick says to check the evaporator fan motor and defrost heater. Opened up unit and the smell was a little stronger round evap motor and heater. Ordering evap motor and heater.SR#7729317106; ordrng 1 WPW10316428 (heater) and 1 WPW10359880 (motor-evap)"
Richard G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint is that the bottom icemaker is not making ice. Will need to replace icemaker.; O-emld tckt
Richard G.
DISHWASHER WHIRLPOOL WDF130PAHB0 "Customer complaint is that the unit is not washing well, and the dishes dont dry. Put unit into diagnostics and found no error codes. Ran automatic test, all steps passed. Unit is washing as designed, but motor has a loud humming noise when running. Heater is also not heating well. Will need to replace pump and motor and heater. Customer also states unit shuts off in the middle of the cycle and has to be restarted. Verified issue with control. Ordering control.; ordrng 1 W10518394 (heater) and 1 W10888591 (pump and motor) and 1 W11087225 (control elect)"
Ezequiel V.
REFRIGERATOR SAMSUNG RF34H9960S4AA "Replaced swing guard on refrigerator, theres a clip broken on door side ordering parts to resolve issue.; rqstng P&A on 1 DA91-04174A (DOOR REF) and 1 DA97-14605A (CASE BASKET), states that autho needed"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Replaced diffuser due to diffuser staying open after replacement open and closed properly, checke water dispenser valve is not actuating ordering valve to resolve issue.; ordrng 1 WPW10179146 (valve-inlt)"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found ice maker stuck mid harvest ordering ice maker to resolve issue,will need a sealed system tech per last tech notes for partial frost pattern/ice build up on evaporator.; ordrng 1 W10746960 (icemaker)"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Necked refrigerator found bad refrigerator thermistor ordering ref thermistor to resolve issue, customer will call for scheduling part install.; ordrng 1 W10556397 (thermistor)"
Colton B.
COOKTOP GAS JENN-AIR JGD3536GS00 "Issue is that flames are too high. Unit is set up for NG when it is on LP. Ordering conversion kit. Currently on BO, will call when they come in.; ordrng 1 W11083838 (cnvrsn-kit)"
Colton B.
DRYER MAYTAG MEDB765FC0 "Issue is a whining sound when dryer kicks on. Once dryer is running there is no noise issue. Belt, pulley and rollers all look to be in good shape. Finding issue to be bad start windings in the motor. Ordering a new motor and blower wheel to resolve issue. Will call customer when part comes in.; ordrng 1 WPW10349492 (wheel) and 1 WPW10508324 (motor-drve)"
Justin R.
DRYER MAYTAG MED7230HW1 "Unit is not running correctly, will power on but when you go to run unit it will make clicking noise then turn off display. Issue within control and display, possible motor fault. PSP item on control and console. ; ordrng 1 279787 (motor) and 1 W11413567 (CONSOLE ) and 1 W11441687 (CONTROL )"
Richard G.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Customer complaint is that the refrigerator compartment is not cooling. Replaced evaporator cover per special project. There is no change to customers initial complaint. The ui continuously beeps and the power failure led is steadily on. Every few minutes the compressor attempts to kick on, the main control board clicks, and the door open alarm sounds. Compressor shuts off, condenser fan runs followed by clicks on the main control board, then the ui makes a sound like it was just powered on. Main control clicks again and compressor begins humming. Called techline and spoke with Robert. Ran through some tests on the fans and ui. States it is a control board issue and to replace the Main control and the control board at the compressor. Spoke to customer about repair. She will look for a new refrigerator.File 7729321396"
Shawn W.
WASHER MAYTAG MVWB865GC0 Ran diagnostics and received error code F6 E2 communication error UI/ACU. We have no continuity in the UI harness. We have 120 VAC at the control board and the green light is blinking. We will need a new UI harness and perhaps a UI and it is unlikely that a new control board will be needed. Part ordered and rescheduling already ordered parts as a contingency. This is a MTF8D00APL1 Whirlpool is covering parts and labor. Our customer is paid in full for our service fee. ; ordrng 1 W11199207 (harns-wire)
Ezequiel V.
OVEN ELECTRIC (D JENN-AIR JJW2430WS02 "Replaced fuse, and power supply with no change to ui getting good power to supply and thermal fuse bad ui ordering to resolve issue.; rqstng P&A on 1 W10517887 (panl-cntrl), states that autho needed"
Ezequiel V.
ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 "Checked ice maker found build up at compressor, compressor turning on and turning off within 5 seconds. No frost pattern at evaporator. Gave customer quote for repair. Customer will call if they want to continue service.; rqstng P&A on 1 2217224 (relay) and 1 W10783194 (overload) and 1 WPW10218037 (evaporator), states that autho needed"
Ezequiel V.
COMPACTOR WHIRLPOOL MTUC7500ADM0 Checked compactor found broken gear ordering gear to resolve issue.collected service call fee. ; ordrng 1 882699 (gear-drive)
Justin R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Valve and ice maker will be needed for issue.; ordrng 1 W10865826 (valve)
Tommy B.
DISHWASHER KITCHENAID KDTM354DSS4 Customer stated that the unit isnt completing cycles. Diagnostics revealed errors F10E3 F8E1 F8E2. Found issue to be faulty control. Collected service call. ; ordrng 1 W10712076 (cntrl-elec)
Colton B.
REFRIGERATOR KITCHEN AID KRSC703HPS "Issue was that the UI was not sitting flush with the refrigerator door. Reinstalled UI correctly, it now sits flush with door. The contact number we have is for the realtor I believe. Other people were working on the house. Completed repair and left. Tried calling contact to let her know the issue was resolved but the phone never went to v/m, just kept ringing. Email is on file."
Ezequiel V.
WASHER WHIRLPOOL WFW560CHW1 Checked washer found no issues with drain system preformed diagnostics testing no issues no error codes found during testing or operation. Job complete.
Colton B.
DISHWASHER MAYTAG MDB8959SKZ0 Issue is a no drain dishwasher. Found issue to be a broken chopper attachment. Took pictures per service pointer and am ordering a new drain pump to resolve issue. Unit now drains. ; ordrng 1 W11497943 (DRAIN PUMP)
Justin R.
RANGE WHIRLPOOL WFC150M0JB0 "Found wall outlet not brining in correct voltage, 240 was going across neutral and L2. Customer will call to schedule another appointment once house supply is good to ensure no other damage has occurred."
Tommy B.
RANGE KITCHENAID KSEG700ESS0 Replaced control to resolve issues. Unit still nonfunctional. New error code present F1E0. Unit will need a new primary control board as resetting the unit did not resolve the issue.; ordrng 1 WPW10453975 (cntrl-elec)
Shawn W.
REFRIGERATOR WHIRLPOOL WRS311SDHM05 The unit will need a new light module for the freezer section. Part ordered.; ordrng 1 W11449273 (MODULE)
Douglas H.
DISHWASHER JENN-AIR JDB3200AWS0 "Console unresponsive except for cancel button and heavy wash cycle. Appears to be console shorted out. Quoted Best case scenario quote 318.16 for console and labor, worst case scenario 424.38 for control, console and labor. Collected Sc. Custom wants to proceed with repair even in worst case scenario. Ordering console and control to resolve the issue. Parts on b/o. ; ordrng 1 W10813131 (CONSOLE)"
Douglas H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit not dispensing ice or water. Also noticed no lights on. Unit acting like a door stuck open. All doors shut. Verified through diagnostics that unit thinks all doors are open. Ordering UI, control, door switches and pantry floor for switches on it. Unit needs authorization ; rqstng P&A on 1 W11215631 (FLOOR) and 3 W11289496 (SWITCH)s and 1 W11330971 (UI PANEL) and 1 WPW10675033 (CONTROL), states that autho needed"
Richard G.
MICROWAVE OVEN WHIRLPOOL GMC305PRS01 Called customer. Needs to cancel appointment. Will contact us if needed.
Justin R.
WASHER MAYTAG MVWB765FC3 "Will need console, control has been replaced and console is still faulty. ; saved tckt"
Tommy B.
WASHER SAMSUNG WF210ANW/XXA F3 27 error in diagnostics. Drain is non functional. Unit requires a new control board. Part is discontinued. Conducting additional research to determine if we can acquire the part. Quoted for labor plus the additional second tech labor charge . Collected service call.
Richard G.
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Customer complaint is that the freezer section will stop cooling and the icemaker will stop working. Need to replace evaporator harness.; ordrng 1 W11405276 (EVAP HARNESS)
Justin R.
DISHWASHER WHIRLPOOL WDF331PAHS1 "Found garbage disposal blocked not allowing water to drain. Fixed issue, unit is good to go."
Shawn W.
OVEN ELECTRIC (S WHIRLPOOL WOS11EM4EB01 Our customer installed the door correctly and as soon as they closed the door the outer glass fell down and broke (picture included). All parts needed for rebuild were ordered. Any parts not needed will be returned to vendor.; ordrng 1 4457130 (retainer) and 1 9760564 (door hinge) and 1 W10789031 (clip) and 1 W10789031 (clip) and 1 W10804159 (glass-door) and 1 WP3400832 (screw) and 1 WP3400832 (screw) and 1 WP4449247 (glass-door) and 1 WP8303698 (liner-door) and 1 WP9760563 (hinge-door) and 1 WPW10292297 (screw) and 1 WPW10292297 (screw) and 1 WPW10481434 (nameplate)
Douglas H.
COOKTOP GAS JENN-AIR JGCP436WP00 Customer stated unit back right flame not right. Found flame high in some points and low in others. Found cause to be burner head not placed properly. Adjusted burner head to resolve the issue. Unit in proper working order now. Collected Sc.
Justin R.
MICROWAVE OVEN KITCHEN AID KOCE500ESS01 "Replaced control, bake element and over temp sensor. Control and element covered by extended warranty."
Ezequiel V.
RANGE KITCHENAID KFGG500ESS2 Replaced igniter and valve but no change ordering orfice and orfice hold to resolve issue.; ordrng 1 W10515455 (burnr-head) and 1 W10732140 (holder-orf)
Shawn W.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "I found that the display continued to show that the ice maker is off, even though it is on. The switch for the bail arm seemed to have a big gap. I reset it and it solved the problem, then it came back. I Installed a new ice maker from my truck stock W11265135 and the gap returned to normal but it did not solve the display problem. Called DH. He advised to check wires on display and if the are connected to replace the display. Part ordered.; ordrng 1 W11265135 (panel-ui), used 1 WPW10300024 (ICE MAKER) from stock"
Tommy B.
RANGE JENN-AIR JEC8536ADB Customer stated the unit is tripping the breaker. Found issue to be faulty wiring harness for right side. Part is discontinued. Collected service call.
Tommy B.
RANGE WHIRLPOOL WFC150M0JB0 "Customer stated that the bake and broil does not work, that the cooktop does work. Found issue to be caused by L1 connector being damaged at wiring harness terminal block. Ordering new wiring harness to resolve issue.; ordrng 1 W11134841 (harns-wire)"
Tommy B.
REFRIGERATOR AMANA ART308FFDM06 Customer stated that the unit turned off for one day and stopped cooling and then resumed calling later. Unit testing normally at this time. Reviewed use and care and customer instruct with the customer. No further issues at this time.
Douglas H.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Unit not functioning properly, not heating properly and sounds went away. Checked error codes found F6e4 UI communication error, 5 different times. Ordering console and control to resolve the issue. Made unit functional by resetting power to unit. Console on b/o; ordrng 1 W11261167 (CONTROL) and 1 W11297728 (CONSOLE)"
Richard G.
DRYER MAYTAG MEDB835DC4 "Customer complaint is that the unit is now not drying clothes. Checked out unit, heater is operating normally, found airflow to be restricted. Removed hose from wall, and airflow was restored. Informed customer that the vent going to the roof is likely restricted from the squirrel that was in the vent. Did not collect service fee."
Tommy B.
WASHER WHIRLPOOL WTW7000DW3 Customer stated the issue with the unit did not complete the cycle and did not drain or spin. Found F0E3 Eric owed and diagnostics. Unit passed automatic test cycle. Explained to the customer about loading procedures and how it can interrupt the cycle. Unit tested good with no issues at this time.
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Will need thermistor for freezer. ; ordrng 1 W10316760 (thermistor)
Richard G.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Went to replace start device, found compressor to be extremely hot. Checked out compressor, determined bad compressor. Return start device and capacitor."
Douglas H.
COOKTOP GAS JENN-AIR JGC3536GS01 Customer stated smell of gas in cabinet below unit. Upon opening cabinet definitely a strong smell of gas. Used gas detector to find pet gas line not secured to ball valve properly. Tightened up fitting to resolve. Verified not leaking anymore with gas detector. No further issues at this point.
Douglas H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Last tech found issue in SS. Confirmed issue. Found cause to be overcharge caused restriction. Replaced dry and service port to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point."
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced freezer light, ice maker is working as designed."
Colton B.
WASHER SAMSUNG WF21OANW/XAA Issue is a no drain washer. Filter is clean and pump is getting voltage. Finding issue to be a faulty drain pump. Customer declined repair. Collected PSC per notes.
Colton B.
REFRIGERATOR WHIRLPOOL WRX735SDHV "Issue was that unit was unable to switch between cubed and crushed ice. Replaced solenoid, unit tested good."
Shawn W.
REFRIGERATOR SAMSUNG RF18HFENBSR "Our customer has been experiencing the ice maker overfilling with water. This Samsung ice maker will have a tendency to overfill if the water pressure coming in is less then 20 PSI. If the water pressure is over 20 PSI and the ice maker still overflows it has a bad water valve. I tested the measured flow of water into the ice maker with good water pressure at the Crestview RV Center. The unit filled as designed. The nature of motor homes stopping and starting water hook up puts stress on the water valve, especially with the inability to air out the lines with a water dispenser. This valve is a single valve and this model does not have a water dispense feature. I checked the ice maker to ensure it is not leaking. It is not leaking. This unit will need a new water valve. Our customer will let us know if and when they will move forward with the repair. This will depend on the actual owners timeline and needs between service at Crest View RV. Jd will let u
Colton B.
RANGE FRGIDAIRE n/a "Issue was no broil on unit. Found wire unplugged from broil element. Plugged wire back in, unit tested good. Customer also wanted me to look at vent hoot, told her that Id need a separate ticket for that and it is a brand that we do not service. She will call warranty company again. Could not find a model and serial tag on unit."
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Customer needs a little more time to locate documents. If all else fails I will call trade team and see about having repair covered anyways. Rescheduled for Friday. ; schdld next appmnt for 11/20 FRI !
Tommy B.
COOKTOP GAS KITCHEN AID KCGC506JSS "Customer stated that the issue is the right rear burner sometimes goes out and reignites, the right front burner does not always light immediately and that the left front burner ring is cracked. Issue is cosmetic and all other functions are normal at this time. Customer instruct fulfilled."
Ezequiel V.
WASHER WHIRLPOOL WTW8040DW4 Replaced control board and latch ran diagnostics test no issues. Washer is working as designed. Job complete.
Justin R.
DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced damaged drain hose. Tested to complete. Unit has 2 hoses attached because the dishwasher is too far from disposal.
Shawn W.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "This unit will need a new led module for the freezer. I called N because this was sent OOW COD, but it has special project listed. Our customer was told by Whirlpool that this was a manufacturer defect and that the would pay for the service and part. However, they did not provide an authorization or an S code. I informed NR. I did not collect a service fee. This will need to be worked out with Whirlpool.; ordrng 1 W10843353 (module)"
Shawn W.
WASHER LG WT1201CW When our customer trys to start a load the unit displays a dE error code. This is related to the door lock. I tried the manufacturer suggested reset action twice but this did not resolve the error. Conducted the various LG service tests related to dE and dL for door sensor and door switch. The door lock is good. The control board needs to be replaced. This control board is discounted.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Previous visit found missing shelves. Swapped out with new parts to resolve issue and unit is testing good with no further issues at this time.
Tommy B.
DISHWASHER AMANA ADB1400AGB1 Previous visit found a faulty control. This visit swapped out with new parts to resolve issue and unit is testing good with no further issues at this time.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS586FIEH00 Checked refrigerator found no issues with refrigerator temperatures refrigerator is working as designed no issues. Job complete.
Shawn W.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Fixed light socket. Unit is now fully operational
Tommy B.
WASHER KENMORE n/a Customer stated that the issue is the unit has a foul odor. Helped customer run unit through a cleaning cycle and offered alternative suggestions for cleaning options. Collected priority service call with military discount
John L.
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit, ran diagnostics to verify issue. Installed water valve, re-calibrated and tested after installation. Unit is now working as should. Issue has been resolved."
Adam H.
REFRIGERATOR KITCHEN AID KRFC704FPS03 Customer complaint of unit no longer dispensing water after repairs. Inspection of unit shows pedal that dispenses water was out of alignment with housing which was causing the pedal to stay in A depressed state. Reese positioned pedal issue resolved
Adam H.
REFRIGERATOR SAMSUNG RF28JBEDBSR/A Install component tested unit issue resolved
Adam H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Customer complaint of frost/ice forming in freezer compartment. Inspection of unit shows freezer gasket dead all the way around not making contact with cabinet. Gap is large enough to where he treating will not resolve issue. Advise customer product is 100% repairable. Customer feels that repairing a brand new Product is unreasonable and will be returning unit to retailer. Product is under 30 days old retailer Lowes. Issue resolved
Adam H.
REFRIGERATOR WHIRLPOOL WRX988SIBE01 Sr# 7729320436. Installed all components issues have been resolved. Documented door issue with tech line. Tech line states door was never really meant to shut on its own. This conversation happened after replacing hinges. Issue resolved
John L.
RANGE MAYTAG MER6600FZ2 "Installed component, unit still did not come on. Checked electrical, at out let reading 120 both sides at rear of unit reading 206 on one side and 37 on the other. Called Techline about issue and spoke with Leon. Explained finding to Techline, Techline determined that issue is with home electrical and not with unit. Received file number, #7729317505"
John L.
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Install components, issue has been resolved."
John L.
WASHER WHIRLPOOL WTW5100HC0 "Installed component, recalibrated unit. Issue resolved."
John L.
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Installed components, issue has been resolved."
Adam H.
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Unit will need a refrigerant charge. Customer states fridge will cool but freezer never freezing. Not a part number specifically order coolant charge but will dictate in notes. Unit cost for 40.8 Grams (R-600a) charge. Job will require sealed system technician. And possible 2 count for labor.; schdld next appmnt for 11/25 WED !
John L.
RANGE KITCHEN AID KSIB900ESS "Inspected unit, ran test on unit unit had a failure with the bake element. Will need to replace bake element to resolve this issue also lift suck it has burnt out and is damaged will need to replace the socket to resolve this and sensor is failing to read temperature properly this will need to be replaced as well.; rqstng P&A on 1 W10586204 (sensor) and 1 W10774342 (elmnt-bake) and 1 W11175594 (sockt-lite)"
Colton B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Compressor is running fine. Finding ice build up on refrigerator evaporator to be the issue. Freezer temps are good. Ordering new evaporator cover to resolve issue. 2 in SSB. ; ordrng 1 W10889841 (cover-evap)
Richard G.
MICROWAVE OVEN WHIRLPOOL WMH32519HZ2 Replaced lamp holder. Still need control board.; O-emld tckt
Justin R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced sump motor for unit, tested to complete."
Justin R.
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Need gas valve for back left burner. Spoke with customer about appointment will reschedule for next week. ; ordrng 1 W10597156 (valve-gas)
Shawn W.
WASHER LG WM2016CW Our customer decided they want to change all three shocks on the washer. I have ordered the part. The part appears to be an after market part and that is why it is different. This perhaps caused our customers recent problem. They had another technician from another company change out 2 about a year or two ago. This is perhaps how this after market part was ordered by our technician. It appears that there is a different shock. This unit has three shocks and they are all the same. I have ordered these three OEM part shocks. Our customer paid our service fee in full. Remaining balance on completion of job; ordrng 1 383EER3001G (PARTS ASSEMBLY) and 1 383EER3001G (PARTS ASSEMBLY) and 1 383EER3001G (PARTS ASSEMBLY)
Ezequiel V.
REFRIGERATOR KITCHEN AID KRFF507HPS01 Checked refrigerator found rattle noise coming from compressor ordering insulation to resolve issue.; ordrng 4 10835903 (grommet)s and 2 2169104 (insulation)s
Justin R.
RANGE WHIRLPOOL WFG525S0HS0 "F6E4 stored in unit, unit display not responding to touch on some buttons. Will need control to fix issue. Control is PSP item. 584.27 quoted for repair. Calling trade team to see about covering part. Customer is looking to provide closing paperwork that shows May 2019 closing date. WTG5YTGAP1 code for covering part. 130.89 is balance left ; ordrng 1 W11317846 (cntrl-elec)"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived at Lowes, was unable to locate refrigerator, checked all refrigerators service order not found.; saved tckt"
Shawn W.
WASHER MAYTAG MVWX700XW1 Our customer is having problems with agitation. I ran diagnostics and found error code F8E3 overflow condition. Ran automatic test mode and found that the agitator did not fully move during the agitation test.I ran test 3a and we were not getting 120 VAC when switching form spin to agitate in Manual test mode. According to the service manual the Main Control board will need to be replaced. Part is ordered. Our customer paid our service fee. Remaining balance upon completion.; ordrng 1 W10405819 (cntrl-elec)
Colton B.
REFRIGERATOR LG LRFDS3006S/00 Issue is that ice dispenser and water dispenser constantly run when not locked. Finding issue to be a faulty dispenser switch. Switch is stuck in the active position. Ordering a new switch to resolve issue.P&L on return visit. Collected SC fee. ; ordrng 1 6600JB3001C (DISPENSER SWITCH)
Colton B.
DRYER WHIRLPOOL WED9500TW2 "Issue was that a clamp fell out of the facia surrounding the door, reinstalled clamp, unit tested good."
Colton B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Issue is door alarm keeps going off. Customer showed multiple videos of issue. In video customer opened and closed all doors, issue still persisted. Checked all switches in diagnostics, they all worked well. No obstructions were found either. Ordering a control board to resolve issue. ; ordrng 1 WPW10675033 (cntrl-elec)"
Colton B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue is frost in freezer and no ice dispensing. Found air gap in freezer gasket. Used hair dryer to resolve that issue. Ice motor works well. Ordering new dispenser parts to resolve ice dispensing issue. 1238; rqstng P&A on 1 W10678156 (pad) and 1 W11087492 (switch) and 1 W11189145 (door-ice) and 1 W11244274 (door-ice)
Shawn W.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "I noticed that the left side stop pan was misplaced and upon further inspection I found it damaged. I replaced it with one in my truck stock STOP-PAN,LH,SIL W10585151. I properly leveled the unit, defrosted the ice build up and heat treated the seal on the freezer door. Unit is now fully functional.; used 1 W10585151 (STOP-PAN,LH,SIL) from stock"
Richard G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the icemaker is not working, and refrigerator is not cooling. Found evaporator frozen over. Will need evaporator motor with harness.; ordrng 1 W11087438 (motor-evap)"
Ezequiel V.
MW-HOOD COMBO KITCHENAID KMHC319ESS5 Replaced door on microwave due to intermittent display after replacement no issues. Unit is working as designed. Job complete.
Justin R.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Spoke with the daughter of home owner. Told her We are still waiting on parts, the office will call once parts have arrived to schedule appointment."
Colton B.
DRYER ROPER RED4516FW "Running behind, rescheduling for Friday.; schdld next appmnt for 11/20 FRI !"
Ezequiel V.
OVEN ELECTRIC (D MAYTAG MER6757BAS "Checked range found bad front right element and bad upper bake element ordering elements to resolve issue. Collected service call fee.; ordrng 1 74004105 (element,bake (upr)) and 1 WPW10204680 (elmnt-surf)"
Shawn W.
DRYER AMANA NED4655EW1 "I tested the unit and found that the heating element needed a thermostat WP3387134. I replaced the part, tested unit. It is now fully functional.; used 1 WP3387134 (THRMST-FIX) from stock"
Ezequiel V.
WASHER WHIRLPOOL WTW5000DW3 Replaced control board on washer unit is working as designed no issue. Calibrated machine no issues. Job complete.
Ezequiel V.
REFRIGERATOR KITCHENAID KRFC604FSS01 Replaced ice maker on refrigerator due to no ice after replacement good harvest food water flow into tray unit is working as designed no issues. Job complete.
Colton B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer issue is wet dishes at the end of the cycle and dirty dishes. Finding issue to be customer not using rinse aid and sometimes too much detergent. Walked customer through rinse aid usage and proper wash settings. Also used a screw to tighten the kick plate. Heater operation is good. Unit testing good.
Richard G.
REFRIGERATOR WHIRLPOOL n/a Customer states they called to reschedule this appointment.; O-emld tckt
Douglas H.
RANGE SAMSUNG NE58F9710WS/AA Last trip found faulty infinite switch not allowing temp change on right front burner. Replaced infinite switch to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Douglas H.
RANGE JENN-AIR n/a Unit right front burner head giving sparatic flame and convection fan giving loud noise. Adjusted fan blades to resolve convection issue. Right front burner would need 73001285 burner head & 73001275 port. Both parts are NLA. No further issues at this point.
Shawn W.
RANGE WHIRLPOOL WFE320M0JS0 "The model number on the receipt is slightly off, hopefully this will fly. Our customer is experiencing a problem with the unit heating properly. If she wants to bake something at 350 degrees F, she has to set it at about 420 F. I ran diagnostics and got OK, no error codes. I made a temperature adjustment based in our customers reported difference by 30 degrees F. After preheating the unit to 350 degrees F it was to hi. I dropped it 15 degrees F. The diagnostics mode showed 19 accumulated days since an error code but there was no error code present. This unit will need a new control as well as temperature sensor.; ordrng 1 W11432568 (CONTROL BOARD) and 1 WPW10181986 (sensor)"
Douglas H.
WASHER MAYTAG MVWC565FW2 "Customer stated unit tripped breaker. Checked for errors, none found. Checked amp draw during test cycle. Max amp draw is 3 amps. Not enough amp draw to trip the breaker. Ran through diagnostics testing to completion. Unit functioning as designed. Not finding any issues."
Douglas H.
MW-HOOD COMBO WHIRLPOOL GMC305PDS07 "Unit just saying door open when trying to start microwave, appeared as issue was with door switches. Quoted 343.14. Customer wanted to proceed with repair. Pulled unit apart to find door switches corroded. Replaced door switches from stock, issue still persists, also verified the inline fuse was still good. calling techline as found a connector in the top just loose. Also finding no power coming to inline fuse. Found that the bus fuse went out. Not charging customer for switches as it didnt fix issue. Ordering fuse to resolve the issue. Collected Sc. ; ordrng 1 WPW10017410 (FUSE), used 3 W10727360 (SWITCH) from stock"
Douglas H.
MICROWAVE OVEN MAYTAG MMW9730FZ05 "Microwave door not closing properly. Inspected unit door, hinges and switches all functioning properly. Used a straight edge to find the cavity isnt flush together properly. There is almost a 1/8inch gap from microwave interior to side of cavity. And almost a 1/8in gap from base of cavity to the top on both sides. Calling techline due to reoccurring issues and to report findings. Spoke with Tj. Explained the situation. Stated unit cant be fixed due to bow. Did a video call to confirm. Confirmed on video unit is un repairable. No SR7728885220"
Colton B.
RANGE MAYTAG n/a "Running behind, rescheduling for Friday.; saved tckt"
Douglas H.
OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Last tech found f2e1 shorted key. Quoted 150 plus for labor. Replaced console after confirming diagnosis. Unit testing good now. Part still covered under limited part warranty per JA. Collected labor cost.
Colton B.
DISHWASHER KITCHEN AID KDFE104DSS2 Issue was that dishwasher was not washing dishes. Float switch checked good. Called techline who said that the issue seemed to be a control issue. Ordering new control and returning. ; ordrng 1 W10854215 (cntrl-elec)
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced both control boards and console for unit. Tested to complete.
Justin R.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 1 year additional Costco warranty documented in quick pics. Will need auger motor for unit. ; schdld next appmnt for 11/23 MON !
Ezequiel V.
REFRIGERATOR MAYTAG MFI2568AES Checked refrigerator found ice maker stuck mid harvest ordering ice maker to resolve issue. Collected second appliance fee. ; ordrng 1 W10583817 (icemaker)
Richard G.
OVEN ELECTRIC [S WHIRLPOOL WOS92EC7AS04 Customer states they called to reschedule this appointment.; O-emld tckt
Richard G.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Customer complaint is that the icemaker is leaking water. Found icemaker to be missing one screw in the back that mounts it in the freezer section, water is leaking from back of icemaker. Customer states a technician was here yesterday and said it was good but did not replace the icemaker.; ordrng 1 W10884390 (icemaker)"
Douglas H.
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA "Icemaker stopped making ice again. Check error codes. Found error code 40 C, Error code for icemaker fan. Unit needs auger assembly. Quoted 206.35 for part costs. Per AE Sc and labor ti be covered still ; ordrng 1 DA97-12540K (AUGER ASSEMBLY)"
Shawn W.
REFRIGERATOR KITCHENAID KBFC42FSS00 Replaced control board that client acquired themselves. Took unit out of demo mode. Chirping is gone. Unit is now fully operational.
Douglas H.
MW-HOOD COMBO WHIRLPOOL WMH73521CS3 Unit has no power after customer changed fuse. Found customer changed fuse for door switches. Found power fuse to be the issue. Customer had another fuse. Used customers fuse to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.
Justin R.
DRYER MAYTAG MEDC465HW0 "Unit is no longer at Lowes, close job."
Shawn W.
WASHER AMANA NTW4516FW3 Ran automatic test mode. Unit will need a new control board. Part is ordered.; schdld next appmnt for 11/19 THU !
Richard G.
REFRIGERATOR KITCHEN AID KRSC703HPS00 Customer complaint is that the unit is not cooling well. Found evaporator frozen over. Will need thermistor and evaporator motor.; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Checked refrigerator found control board intermittent customer stated - would appear prior to shutting off for hours and staring back up, ordering control board to resolve issue..; ordrng 1 W10503278 (control board)"