Local Reviews
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Chris S.
COOKTOP JENN-AIR JGD3430WS00 "I installed the wire harness,burner,orfice holder and igniter. While disassembling the unit 3 of the burner screws broke. We will need 3 screws and the rr orfice holder. ; ordrng 1 WP7527P00260 (ORFICE HOLDER )"
Chris S.
WASHER WHIRLPOOL n/a F09E01 F08E03. The drain pump is still running but isn’t sounding right. We will replace the drain pump. ; ordrng 1 WPW10605427 (pump-water)
Uriah B.
I-ENABLED DW MAYTAG MDB4949SHZ0 F6e1Found pump not running. Needs control and pump. ; ordrng 1 W11225084 (Control board) and 1 WPW10591570 (Pump)
Chris S.
BELLA JENN-AIR JFFCC72EFP02 The ice box fan isn’t running when I command in diagnostic mode. ; ordrng 1 W11407678 (ICEBOX FAN)
Chris S.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 The unit is running but isn’t cooling. We will need to replace the compressor and evaporator. The evaporator is all aluminum construction necessitating LOKRING fittings to install. The hi pressure side is a size for which we don’t currently have fittings for. We will research and locate the correct fittings to do the repair; ordrng 1 W11107829 (DRIER) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
Uriah B.
A-DOTT WHIRLPOOL GEW9250PW1 Checked element and found no continuity. Needs element. Cx phone should be 540-915-5702; ordrng 1 WP3387747 (Element)
Uriah B.
WASHER WHIRLPOOL WTW4855HW1 Tech was assigned as a helper;
Colton B.
REFRIGERATOR MAYTAG MF12269DRM "Issue is no ice production. Observed ice maker motor working correctly, ice maker will not fill. Ordering new valve to resolve issue. ; ordrng 1 WPW10312696 (VALVE)"
Doug M.
WASHER WHIRLPOOL MVWB835DW4 "The unit to be inspected is the washing machine,inspected unit for not spinning properly and loud noise,performed service diagnostics found f7e5 error main control determined shifter failure,also found when basket is turning making a very loud grinding noise,diagnosed to need gearcase,slider,clutch and main control; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W11170706 (cntrl-elec)"
Colton B.
DRYER WHIRLPOOL WED4815EW1 Issue is that timer is not moving while in use. Got OL reading on timer motor. Ordering new timer and rescheduling.; ordrng 1 WPW10185982 (TIMER)
Christian G.
MICROWAVE OVEN SAMSUNG ME21M706BAG Issue stated by customer: unit doesn’t heat anything up. Lights turn on and turntable rotates but no heat. Customer stated the unit warranty had just ended. Informed customer there’d be a service fee and that she may want to contact Samsung before moving forward with service. Customer said she’d call and let us know if she could get it covered under warranty first.; O-emld tckt
Richard G.
COOKTOP ELECTRIC WHIRLPOOL WCG55US0HS Customer complaint is that the front left burner goes out when turned over to the melt setting. Ordering orifice and burner head.; ordrng 1 W10791082 (spud-orfce) and 1 WP8286813 (burnr-head)
Steven G.
RANGE WHIRLPOOL WFC150M0EB3 "Checked range found both small burners not working, rescheduled to come back with two burner switches, but I guess someone didn’t read the notes and only sent me with one, so I put it on and will have to reschedule for the other one.; ordrng 1 W11199519 (ELEMENT ) and 1 WP3149404 (switch-inf)"
Shawn W.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer complained of no ice production .Using a cup when dispensing water I noticed and showed her that the water came out as a trickle. I went behind the refrigerator disconnected the hose to test water pressure noticed that the valve on the home seemed very loose. However, it appeared to provide good enough water pressure to produce Ice. I remove the filter and put the filter back in prior to doing this and tested flow which was even a lower trickle. I put the unit into Diagnostics and discovered that multiple tests were not available including the ice harvest and icemaker filter as well as the SW3 button was not working on component activation options. The physical icemaker would fill with water during jump however it could not be jumped to harvest. Unit will need a new control board to start. The customer Explains that the icemaker stopped working about two weeks ago the same time they started having an issue with the water softener. I also a
Richard G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Replaced icemaker. Ran unit through harvest and fill tests. Tested to complete. Unit is good to go.
Richard G.
REFRIGERATOR KITCHENAID KRSC703HBS00 Replaced icemaker. Ran unit through harvest and fill tests. Tested to complete. Unit is good to go.
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDC465HW0 "Found heater box has burn mark on it at grill, checked exhaust temps these were in normal temperature range. Did find squeaking noise from idler pulley used repair kit replaced rollers belt and idler tested all operations normal Advised customer static is condition caused by clothes in unit rubbing against each other not by unit malfunction and to dry similar like items that will create less friction and less static. Also to try dryer static balls. Tested unit all operations normal.; used 1 4392067 (REPAIR) from stock"
Shawn W.
REFRIGERATOR KITCHENAID KRSC703HPS00 Customer complaint was that the water and ice maker is not working and constant door alarm. Unplugged refrigerator and plugged back in and received PO for power outage During test 45 was able to get the icemaker to fill and during test 46 was not able to dispense ice. Called Tech Line spoke with JK and determined that the door was out of line. Noticed damage on the door which is likely causing problems with shutting door circuit close. Was able to make adjustments to the door in order to have it function until the door can be replaced.; ordrng 1 W10518672 (nameplate) and 1 W11245994 (REFRIGERATOR DOOR)
Richard G.
RANGE WHIRLPOOL WFG525S0HS0 Customer complaint is that the front right burner sometimes doesn’t light and the oven sometimes doesn’t light. Informed customer of clogged orifices and how to clean them out. Collected service call fee with military discount.
Steven G.
WASHER WHIRLPOOL WTW4816FW2 "Checked washer unit not filling with enough water per customer, ran diagnostics found no fault codes, went over use of cycles advised customer to use deep water wash cycle did a cycle and customer is happy now"
Christian G.
REFRIGERATOR JENN-AIR JFC2290REM00 Issue stated by customer: mullion bar is just barley hitting receiver block. Customer stated more often than not the mullion bar will slide past the receiver and hit the drawer or shelves(please review pics). Ordering mullion bar and block receiver to resolve issues.; ordrng 1 W11024160 (trim-brkr) and 1 W11177238 (rail-mulln)
Justin R.
WALLOVEN WHIRLPOOL WOS72EC0HS01 "Wall outlet shorted out control and console, replaced signal harness. Replaced damaged control and console. Customer is missing one of the legs off of wall. Only getting 120 across 240."
Christian G.
DRYER WHIRLPOOL WED5000DW2 Issue stated by customer: dryer making constant scratching noise. Dryer wheels and pulley were replaced from t.s. Repair kit. Unit stopped making noises. Unit tests good.; used 1 4392065 (REPAIR-DRYER) from stock
Christian G.
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Issue stated by customer: refrigerator not powering on at all. Previously replaced control, finished job today replacing units power/wiring. Unit powered up with proper voltage, amps and htz. Unit cooled to 70 degrees in garage by the time I left. Unit tests good at this time. Informed customer may take up to 2 hours to reach proper temps."
Jesus C.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Complaint is freezer door switch not working. Found door switch is broken and will need to be replaced. Will replace shelf that was cracked by switch. ; ordrng 1 W11212391 (bin-freezr) and 1 WP2321285 (switch)
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Complaint is fresh food not cooling and frost in freezer. Found door gasket not making good seal on bottom of fresh food door. Heated and reshaped gasket. Good seal. No further issues. Unit is working properly. Job complete.
slockhart@appliancecareoftexas.com
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Found top interlock support had broken spring unit says door open. Replaced with truck stock removed silver tape that was causing noise on blower motor retested all operations normal.; used 1 WP8206419 (INTERLOCK) from stock
Richard G.
WASHER MAYTAG MVWC565FW1 Replaced water level switch. Tested to complete. Unit is operating as designed.
Justin R.
RANGE WHIRLPOOL WFC150M0EW3 "Replaced back right infinite switch, tested to complete."
Justin R.
REFRIGERATOR WHIRLPOOL WRS965CIAM00 "Replaced control board, unit is completely thawed out."
Justin R.
DRYER AMANA NED4655EW1 "Missing test kit for unit. Found one in truck stock. Using for this call. Passed vent test, calling techline to assist. Found bad exhaust thermostat fix. Will need to order thermostat. Will have heater in truck stock if needed. Unit is cycling erratically, got over 200 at one point. ; ordrng 1 WP3387134 (thrmst-fix), used 1 8522199 (TEST KIT ) from stock"
Justin R.
RANGE WHIRLPOOL WFE550S0HV1 Need to order infinite switch and burner for front right element. Unit getting too hot on lower settings. ; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10434452 (switch-inf)
Christian G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Previously installed door. Applied whirlpool badge. Unit good. Customer states unit has been running well.
Justin R.
DRYER MAYTAG MED5500FW1 After the load had finished the steam valve was still letting the water come through and fill the tube. Need to replace valve for steam section. ; ordrng 1 W11179718 (valve)
Shawn W.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Replaced Control Box.
Jesus C.
RANGE WHIRLPOOL WCG97US0HS00 Installed new cap and burner head. No further issues. Job complete.
Shawn W.
REFRIGERATOR KITCHENAID KRFF507HPS00 Found temperatures normal in both the fresh food and refrigerator section. Normal ice production and normal water dispensing. Customer had complained of moisture on the outside of the Ice bin door and a little ice on the bottom front of the actual bin.. Called Rick at Techline. We checked to confirm that the diode was fully functional. Otherwise we would have a problem with the dispensing water and ice. Test of Mullion passed SR#7727743894. The valve was working fine it was dispensing water and ice. Both lines operational. Escutcheon operating as designed. In the owners manual it references in trouble shooting the following: There is interior moisture buildupNOTE: Some moisture buildup is normal. I explained to the customer to place often used items on the right side. I was in the process of providing other tips but the conversation kept going back to the machine. Customer asked me if pictures were taken. I told her yes and explained about the mode
Douglas H.
REFRIGERATOR KITCHENAID KRFF305EBS00 "Unit making knocking noise, grinding noise and freezer door not sealing properly. Found freezer door not aligned properly. Aligned door to resolve that issue. Found knocking noise to be caused by ice maker. Found grinding noise coming from damper. Ordering damper and ice maker to resolve the issues. This is the 3rd time I’ve observed that the damper to be an issue. This is an on going issue from prior to warranty expiration, should be covered. ; ordrng 1 W10884390 (ICEMAKER ) and 1 WPW10594329 (DAMPER)"
Steven G.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Checked oven found unit dead went and reset breaker, turned on both ovens found power at wall outlet getting 240 volts at red and black and 120 to top ground and only 10 and 11 at bottom ground advised customer to have wiring checked, both ovens got to 350 and cycled and did not kick breaker"
Jesus C.
DISHWASHER WHIRLPOOL WDF331PAHS0 Complaint is unit was stuck dry. Tested unit. Element is at 12 ohms. Wiring to element is good. Issues caused by control. Will need to order and replace. Advised maintenance supervisor of repairs needed. ; ordrng 1 W11087226 (control elec)
Jesus C.
DISHWASHER WHIRLPOOL WDF550SAFS Complaint is unit will not wash. Tested unit. Good water to tub. Good drain. Water pump not running. Good power to pump. Will need to replace water pump. Advised maintenance supervisor of repairs needed. ; ordrng 1 WPW10567645 (motor-pump)
slockhart@appliancecareoftexas.com
MW-HOOD COMBO AMANA AMV2307PFB2 Called CxC for entitlement spoke to Dustin SR number 7727725556 he said goods issue date 4/11/19 puts unit under warranty found failed magnetron possibly diode and burn marks on transformer also ordering new capacitor and thermostat. Magnetron factory order call when part comes in.; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (DIODE)
Douglas H.
WASHER MAYTAG MVWC465HW2 Customer stated unit takes too long. Found unit in proper working order. Educated customer on how unit functions. No further issues at this point. Customer declined email.
Steven G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator found freezer iced up, cleared ice ran diagnostics heaters working properly, advised tech line advised to replace defrost fan kit ordered; ordrng 1 W11039078 (FAN AND THERMISTOR KIT)"
slockhart@appliancecareoftexas.com
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Used dolly removed unit replaced Ui reinstalled unit synced WiFi tested all operations normal.
Steven G.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Checked refrigerator found both gaskets sealing properly, cleaned gaskets and added Vaseline to gaskets and checked level of refrigerator ok, customer showed pictures and frost was caused from door not closing,until is closing and cooling properly"
Douglas H.
COOKTOP GAS WHIRLPOOL WCG97US6HS00 Middle burner cap missing. Ordering burner cap kit to resolve the issue. ; ordrng 1 W10819916 (BURNER CAP KIT)
Shawn W.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Checked temperatures in fresh food sections as well as freezer and they are within normal ranges 40, 38, 0 F. Found that the house has hard water coming in and the water filter has not been changed in 3 years. I explained to the customer that this was a must have and explained to them that they will need to buy an official Whirlpool Water Filter and that knock offs will cause problems. Found two pieces of large paper clip at bottom of freezer below the bin that was blocking proper closing of the door. (Picture included). Had to updated Serial Number on unit, it was off by one digit. Was K70918583. Actual is W70819583. Ice bin is full and will operate optimally once water filter is replaced. Freezer door is now closing as designed."
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found F2 E2 error code reset unit same issue checked wires this was good ordered new control and UI rescheduling Thursday.; ordrng 1 W11028004 (wire) and 1 W11305308 (CONTROL ) and 1 W11368911 (UI)
Steven G.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Checked refrigerator found refrigerator evaporator had a leak, replaced evaporator, dye drier vacuumed and charged unit everything is working normal again ; used 1 WPW10143759 (DRIER-HV) from stock"
Jesus C.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Tested unit. Found water lines to filter are damaged. Ordering new lines. ; ordrng 1 W10900447 (tube-water) and 1 W10900449 (tube-water)
Jesus C.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Complaint is fresh food not cooling. Freezer is good. Found open evap thermistor. Will need to replace harness. Compressor is running. Good frost pattern on evap. Ordering new harness. Collected service fee. Will collect payment for parts and labor on next visit. ; ordrng 1 W11087438 (motor-evap)
Douglas H.
RANGE KITCHENAID KDRS467VSS05 Customer stated unit wouldn’t go over 176 degrees. Found issue that unit was set to Celsius not Fahrenheit. Set unit to Fahrenheit for customer. Ensured unit heating properly. Unit functioning as designed. Also noticed door gasket slipped out on lower left hand corner. Resecured the gasket. No further issues at this point. Yes to survey and leave behind.
Steven G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Checked dishwasher found bad water valve, replaced water valve found fitting leaking ordered; ordrng 1 W10685193 (fitting), used 1 wpw10327249 (VALVE INLET) from stock"
Jesus C.
RANGE AMANA AGR5330BAB3 Customer complaint is front left burner not igniting and long cook times. Oven temperature off by 20 degrees. Calibrated oven. Now heating properly. Front left burner has weak spark. Ordering new igniter and spark module. ; ordrng 1 6610341 (spark module) and 1 WPW10209656 (igntr-surf) and 1 WPW10209657 (igntr-surf)
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced harness in evaporator replaced UI and control tested all operations normal advised of survey.
Steven G.
WASHER AMANA NTW4600VQ1 "After checking washer again found all components working except water valve kept filling after agitation started, washer will need a new valve set up for tomorrow and will be picking up part at APD;"
Steven G.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Checked refrigerator found bad meat pan crisper, replaced crisper checked ok."
Justin R.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Unit stoped freezer last Wednesday than started back up again a couple of days ago. Unit is freezer now, so issue more than likely control board and UI. Customer requesting afternoon appointment. ; ordrng 1 W11172798 (cntrl-elec) and 1 W11340158 (Ui)"
Jesus C.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Frost buildup on icemaker in fresh food section. Called Samsung tech support. Will need to order repair kit to fix issue. ; ordrng 1 DA82-02675A
Richard G.
RANGE WHIRLPOOL WOS72EC0HS01 Customer complaint is that the screen has lines and they cannot use unit. Verified issue. Ordering control and control panel.; ordrng 1 W11261165 (cntrl-elec) and 1 W11428583 (CONTROL PANEL)
Douglas H.
WASHER MAYTAG MVWB865GC0 Unit makes high pitch squealing during last few minutes of the cycle. Finding issue to be clutch and slider assembly not engaging properly. Ordering both to resolve the issue. ; ordrng 1 W10734521 (SLIDER) and 1 W10754448 (CLUTCH)
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS03 ESTIMATE ONLY!! Unit would show feature not available attempted factory reset. Factory reset didn’t work. Quoted 831.47 for P&L. Customer then asked why the unit didn’t turn off when all breakers in the home were flipped. I advised the breaker for the unit would be outside the home. We power reset the unit at the breaker. Unit began functioning properly after power reset. Told customer I would write up as estimate Incase it happens again. ; rqstng P&A on 1 W10838959 (CONTROL) and 1 WPW10532438 (UI CONTROL)
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFG525S0HS1 Unit needs complete new door spoke to AE this onestop and Whirlpool bills builder ordered all parts for door call when they come in no ETA on glass. Builder upset that parts are not here today advised customer that they have to be ordered in.; ordrng 1 W10761014 (trim-door RIGHT) and 1 W10761018 (trim-door LEFT) and 4 W10831019 (screw)s and 1 W11159620 (GLASS) and 1 W11178521 (NAMEPLATE) and 1 W11219379 (GLASS DOOR) and 2 W11379944 (BRACKET)s and 1 W11398742 (HANDLE) and 8 WP355214 (screw)s and 1 WP9761344 (liner-door) and 1 WP9761357 (retainer) and 4 WPW10031790 (screw)s and 4 WPW10200660 (screw)s and 4 WPW10278991 (insulation)s and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 1 WPW10310922 (trim-vent) and 1 WPW10316950 (frame-wndw)
Shawn W.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC7AS04 Unit receiving 240 VAC at receptacle. Found that the thermal fuse had an open line. Replaced thermal fuse. Set clock.Checked operations on bake and broil element. Unit functioning as designed.
Christian G.
REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Issue stated: WILL NOT COOL. NO PHYSICAL DAMAGE. Replaced condenser motor as it was not running previously. Other tech replaced control, start device and capacitor. I’ve replaced power wiring harness and freezer harness. Still no cool. voltage tested good, getting correct htz. 0 amp draw and 0 watts being pulled. Ordering compressor.; rqstng P&A on 1 W10507884 (compressor), states that autho needed"
Christian G.
WASHER WHIRLPOOL CET9100GQ0 "Issue stated: unit displaying F74 error code and won’t run. Confirmed after arrival. Put unit into diagnostics, error code is a COM. lost to U.I. Error. Reset code and ran unit into tests cycles. Unit currently operating as intended. If issue persists, will need to order UI Control."
Douglas H.
WASHER WHIRLPOOL WFW75HEFW0 Customer stated unit out of balance and makes a squeaking noise. Found cause to pedestal slightly unlevel. Leveled unit to resolve the issues. No further issues at this point. Collected Sc.
Douglas H.
RANGE WHIRLPOOL WFG515S0ES1 Customer stated oven would just click when starting oven on bake or broil. Found unit in proper working order. Likely bake and broil lines vapo locked. No further issues at this point. Unit is under warranty. See quick pics. Yes to survey and leave behind.
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW4855HW1 Found F8 E1 error tested valves bad inlet valve. Replaced with truck stock recalibrated and tested all operations normal normal advised of survey; used 1 W11210459 (VALVE) from stock
John L.
WASHER MAYTAG MVWB855DC3 "Installed both components, unit turns on but will not allow selections. New Control board that was received seems to be defective causing issue with non-selection will have to order board and replace to resolve. Tried old board, but it does not power on.; ordrng 1 W11105151 (cntrl-elec)"
Adam H.
ICEMAKER KITCHENAID KUIX505ESS2 Inspection of unit does not show any error codes. But manually cycling through functions shows water valve chopped off to slow trickle and drain pump has audible screeching noise as well as Greg cutter has visibly broken wire. Replace these three components to resolve issue; ordrng 1 W10489125 (pump) and 1 W10783275 (grid-cuttr) and 1 W10870921 (valve)
Jesus C.
WASHER WHIRLPOOL n/a Contacted maintenance supervisor Joseph to authorize service on washer. Tested washer. F3E1. F8E1. Pressure switch is good. Good water from hot valves. Weak water flow from cold valve. Found water from supply line has weak pressure. No issues with washer. Issue caused by low water from the wall. Advised maintenance supervisor of issue. Job complete.
Adam H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Sr# 7727743181. Customer complaints same as before icemaker not producing ice/harvest. Tech line suggests raising freezer door to better strike rocker switch or inspect door for sway or depression in liner where door would normally strike rocker switch. Adjusted door as tech line suggests but re-ordering freezer door water valve and icemaker to resolve this issue. Job will require authorization; rqstng P&A on 1 12466105 (switch,rocker arm) and 1 W10420083 (valve) and 1 W10443320 (gasket-fip) and 1 W10793298 (icemaker) and 1 W10890615 (dor-fip)"
John L.
WASHER WHIRLPOOL MVWC465HW2 "Installed componentRecalibrated unit, and ran a test using normal cycle to check progression of cycle. Unit ran as designed, made it past wash without issue."
John L.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Installed components, issue resolved."
John L.
WASHER MAYTAG MVWC465HW2 "Installed pump, recalibrated unit and issue has been resolved."
Adam H.
WASHER MAYTAG MVWC565FW2 Inspection of unit shows low volume of water input. Replaced water valve to resolve issue.
Adam H.
MICROWAVE JENN-AIR JMC2430DS00 Inspection of unit shows no display but cavity light does have power and is lit. Switching breakers on and off as resolved issue but no error codes were found. Issue resolved
Uriah B.
BTM FRENCH DOOR- WHIR WRX986SIHZ00 "Buttons are no longer making any noise. Turned chime back on using UI, holding “ice/water” and “measured fill” for three seconds. Freezer light is out. Replaced FC light. All checks ok. Cx claims that unit is in warranty. Cx to call Lowe’s to get dispatch.; used 1 W11205083 (LED MODULE) from stock"
Uriah B.
WASHER WHIRLPOOL WTW5105HW0 Cx instruct on how to turn on fabric softener. Showed how settings work and how the water button functions.
Uriah B.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 IM housing broke interfered with harvest. Needed new IM. Replaced with truck stock 4317943. Ran harvest and all checks ok including fill. ; used 1 4317943 (ICEMAKER.) from stock
Colton B.
TRASH COMPACT KITCHEN AID n/a Issue was that the trash compactor door would not stay closed. Removed trash from rails to resolve issue. Door now closes well. Customer’s son was home and did not have a form of payment. Left office number and told customers son that he would have to call them to pay. Leaving job open until payment is collected. ; O-emld tckt
Doug M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Inspected unit found multiple issues with unit,found unit not defrosting,unit would perform service diagnostics for any testing,also found water overflowing from icemaker when filling,diagnosed to need icemaker,main control,fill valve and icemaker; ordrng 1 W11196400 (cntrl-elec) and 1 WPW10179146 (valve-inlt)"
Colton B.
REFRIGERATOR WHIRLPOOL WRS325FDAW02 Issue is a bad light bulb in freezer. Ordering new one to resolve issue. Part is PSP. Collected cost of part. ; ordrng 1 WPW10515057 (LIGHT )
Colton B.
DRYER MAYTAG MEDB835DC4 Issue is that dryer is not heating. Found OL reading on the thermistor. Did not have part on van. Ordering and returning. ; ordrng 1 WP8577274 (THERMISTOR )
Colton B.
ICEMAKER KITCHENAID KUIX305ESS1 "Issue is no ice production. Went through diagnostics, all components seem to be working proper. Issue believed to be that unit is low on refrigerant. No frost pattern on evaporator after 5 minutes. Evaporator thermistor checked good in diagnostics. Quoted customer for recharge and labor."
Colton B.
RANGE JENN-AIR JES1750ES0 "Issue is that oven will not preheat. Replaced controller board, did not resolve issue. Checked continuity on oven sensor, readings were in line with what they should’ve been. Finding issue to be a bad bake element. Ordering and returning. ; ordrng 1 W10779716 (BAKE ELEMENT )"
Doug M.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Replaced compressor due to unit not cooling, tested unit operation checks ok"
Doug M.
DRYER WHIRLPOOL WED4815EW1 "Inspected unit for not starting,found when pushing start button motor humming,tested incoming voltage checked ok,removed drum,held push to start button until motor started,tested incoming voltage under load found l1 to neutral would drop to 35 v,l2 to neutral would ramp up to 208v,called tech line,tech said this a voltage issue from house per #7727741669 file number,customer to call an electrician"
Colton B.
ICEMAKER KITCHENAID KUIX505ESS2 Issue was that unit would drop power. Replaced drain pump to resolve issue. Unit tested good.
Justin R.
ICEMAKER (STANDA KITCHENAID UADA15IMS00B "Turned unit on, ice maker called for water. Will have customer monitor to see if it makes ice."
Justin R.
DRYER MAYTAG MEDB725BW0 "Checked on unit, customer had her son fix it. She showed me the part he replaced WP8544742 unit is good to go"
Jesus C.
DISHWASHER WHIRLPOOL WDF330PAHB2 Tested dishwasher. No water to tub. Found wiring to water valve was damaged. Fixed wiring. Water valve is on. Good water to tub. No further issues. Tested to complete.
Jesus C.
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Installed new start relay. Tested unit. Compressor turns on. Compressor is staying on. Full frost pattern on evap. No further issues. Job complete.
Jesus C.
FREEZER WHIRLPOOL WZF34X18DW02 Installed new thermistor. Tested unit. Unit is cooling. Having intermittent issues turning cooling off and on from control box. Unit is cooling properly. Advised customer of issue with control not related to defrost isssue. Customer is going to decide whether to replace control box or not at a later date. No further issues with the unit. Collected payment for parts and labor. Job complete.
Justin R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Replaced damaged diffuser, tested to complete."
Christian G.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Unit being replaced.
Douglas H.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Last trip found faulty compressor, 3 way valve and EVAP fan. Replaced all parts to resolve the issues. Unit performing as designed now. No further issues at this point. SS parts and labor covered per Sb web. Collect part cost for EVAP fan."
Jesus C.
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived at home. Customer states he has a warranty with Best Buy. No extended warranty dispatch. Advised customer that we cannot service unit unless a dispatch is provided from warranty company. Customer is going to contact Best Buy. Complete.
Jim G.
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced console. Issue resolved.
Steven G.
DRYER MAYTAG MEDB835DW4 "Checked dryer found door latch broken, replaced door latch checked operation unit working properly now"
Justin R.
ICEMAKER (STANDA UNKNOWN U-ADA15IMS-00B "Found unit iced over, compressor is running hot. Unit wasn’t running upon arrival, felt the bottom panel which was super hot to the touch. Spoke with SG and suggested I get a thermostat for unit, will order ice maker as well. 80-54372-00 part number for ice maker. Cannot find thermistor for unit. ; ordrng 1 80-54372-00 (ICE MAKER )"
Ezequiel V.
WASHER WHIRLPOOL WTW5000DW3 Replaced control board on washer ran diagnostics no issues. Unit is working as designed.no error codes found during testing or operation.Job complete
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Sealed liner and cabinet for FC and RC tested unit all operations normal.
Ezequiel V.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced power cord due to tear on main cord. After replacement unit began working as designed. No issues no error codes found. Tested to complete.
Ezequiel V.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Replaced ice maker on refrigerator ice maker working as designed. No error codes found during testing or operation of ice maker or refrigerator. Job complete.
Douglas H.
WASHER WHIRLPOOL WFW9150WW01 "Calling techline due to UI not lighting up. Spoke with Leon, he stated based on what’s going on that it’s likely that the UI and main control are faulty brand new. Re ordering UI and electronic control to resolve the issue. 7727714828 Spoke with AE about this. She is going to attempt to get the parts expedited again. ; ordrng 1 WPW10325312 (CONSOLE ) and 1 WPW10525369 (CONTROL)"
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Unit no power. Checked for voltage at plug no voltage. Checked breaker found breaker was tripped. Likely tripped due to the storm 2 days ago. Advised customer if breaker continues to Trip to have some one check it. No further issues at this point. Yes to survey and leave behind.
Justin R.
RANGE WHIRLPOOL WFC150M0EW3 Need part wp3148953 for back right burner. ; schdld next appmnt for 5/4 MON !
Douglas H.
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Last trip found faulty compressor and bin thermistor. Replaced both resolve the issue. Unit began functioning immediately. No further issues at this point. Yes to survey and leave behind
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDC215EW1 Found broken timer assembly replaced timer tested all operations normal.
Christian G.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Manager stated she told csr were not doing any repairs unless they are essential.; saved tckt
Jesus C.
DRYER MAYTAG MEDB765FW0 Tested dryer. Noise during drum spin. Found bad pulley on motor. Replaced pulley and belt. Noise is gone. No further issues. Tested to complete. ; used 1 4392065 (REPAIR-DRYER) from stock
Steven G.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Checked refrigerator found freezer door not sitting flush, adjusted door hinge checked operation unit is sealing properly now"
Steven G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Checked refrigerator found food freezing in refrigerator section and sweating on freezer gasket, ordered damper and will add silicone to freezer ; ordrng 1 W10196393 (damper control assy)"
Steven G.
DISHWASHER KITCHENAID KUDS01IJBS1 "Checked dishwasher found control not responding, unit will need pump and motor and control, control is no longer available, customer will buy new unit"
Steven G.
BEVERAGE CENTER JENN-AIR JUBFR242HL00 "Checked refrigerator found unit has leak in condenser line unit is not repairable, Talked to Whirlpool tech line SR7727699333 unit will be changed out."
Jim G.
RANGE KITCHENAID KDRS483VSS03 Steve SR# 7727408019Parts complaint needed for part WPW10298120Membrane and main control were ruled out as an issue however the UI control is still being sent programmed improperly. We will have to inquire as to how the part should function with Marcone and if necessary WP. ; saved tckt
Ezequiel V.
DRYER MAYTAG MEDX655DW1 "Checked dryer found good heat coming from unit, met average temperatures, from exhaust and inside the drum. Possible issue with long dry times is vent at wall to outside. Job complete."
slockhart@appliancecareoftexas.com
ICEMAKER (STANDA KITCHENAID KUIC18NNXS2 Found open evaporator thermistor and unit needs cleaning cleaned condenser advised customer to get cleaner and run cycle. Unplugged thermistor tomset unit on timed ice making ordering new evaporator thermistor rescheduling next Thursday quoted customer paid service fee.; ordrng 1 WP2313635 (thermistor)
Jesus C.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Installed new control. No further issues. Job complete.
Christian G.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Manager stated she told csr were not doing any repairs unless they are essential.; saved tckt
Christian G.
MICROWAVE OVEN KITCHEN AID KEMS309BSS00 "Issue stated by customer: F1 E5 - Combination Wall Oven. Error code is due to bad inverter. Installed new inverter. Unit still not working properly. Switched inverter back at customers request. Customer then informed me microwave would run for a few seconds, then the timer would stop, the machine would run like it’s heating, but it wouldn’t then it would display F1E5 error code. Ordering control. Collected via check for s.call+tax). Quoted for part plus labor. Part(+tax/shipping), labor(+tax); ordrng 1 W10915648 (cntrl-elec)"
Justin R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Unit cooling as designed, unit good to go."
Jim G.
WASHER WHIRLPOOL WTW8500DC5 Found no issue with lid lock. Diagnostics revealed Overload error and F8E3 error (over flow). I verified that pressure hose was properly installed from last visit and that the hose was in working condition. It appears an overload may have locked unit up.
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED5620HW0 "Installed motor seal and wheel still finding noise. Removed rear panel and front nothing loose or damaged checked drum no damage checked level unit level installed dryer repair kit with rollers and belt as well as pulley still finding noise.; ordrng 1 W10837240 (bracket) and 1 WPW10446781 (spring), used 1 4392067 (REPAIR) from stock"
Tommy B.
OVEN ELECTRIC (D KITCHEN AID KEBS209BSS00 Swapped out fuse to resolve functional issues. Unit tested good now with no further issues at this time. Everything covered under our warranty.
Jim G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Ice bin auger arm was seized due to ice build up. Freed up unit. Issue resolved. Advised customer as to how to maintain.
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRMF706ESS01 Called CxC Janet sr number 7727676006 she confirmed DOP unit is under warranty. Found ice maker thermistor warmer than normal temp checked and temperature at 2 degrees at ice-maker ordering new ice maker and UI with control. No eta on control call when parts in.; ordrng 1 W11294907 (ICE MAKER ) and 1 W11330971 (UI) and 1 WPW10675033 (cntrl-elec)
Tommy B.
REFRIGERATOR SAMSUNG RF263TEAESG Customer stated that the unit is not making ice. Found issue to be the upper icemaker completely frozen over. Use the steam going to defrost it. No further issues at this time.
Ezequiel V.
RANGE WHIRLPOOL WFE550S0HZ1 Checked range found display not working properly. Reseated connector for display but no luck. Ordering control board to resolve issue.; schdld next appmnt for 5/6 WED !
Shawn W.
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Client was complaining of water leaking from the front middle right of the assembly grid. Unit is making ice. Customer is concerned about the leaking. I did also notice during recirculating test water poured out front of assembly grid. I also noticed a drip every second on the right front. I ran the diagnostics through recirculating pump without the filter and it did not leak. I reset the filter and did the same with no leak. Ran the unit on max ice with door open to ensure it is no longer leaking. Unit is fully operational.
Jim G.
WASHER MAYTAG MVWB855DC3 Replaced suspension. Issue resolved.
Tommy B.
DRYER AMANA NED4655EW1 Customer stated the unit is making a loud thumping noise. Swapped out dryer repair kit to resolve it. Issue not fully resolved at this time. The drum is bumping against the back panel.; ordrng 1 W10899578 (drum)
Steven G.
WASHER MAYTAG MVWC565FW0 "Checked washer after replacing gearcase still same issue talked to tech line Cathy advised cam may not be coming down, replaced cam still same issue ordering gearcase ; ordrng 1 W10006481 (gearcase), used 1 W10721967 (CAM) from stock"
Shawn W.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Found that the door was closing fine when I arrived but I understand this can be intermittent. Noticed that the unit was not balanced correctly and that the main fresh food section doors were not closing as designed. I made adjustments to the leg leveling feet and balanced the refrigerator so all doors are functioning as designed.
Shawn W.
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics and received error code F0E5. Of balance load. Unit is perfectly balanced by installer. Ran load test through diagnostics. All loads functioned as designed. Ran through complete quick service cycle. All loads functioned as designed. Went through all the causes for Service Pointer W11445524 Excessive Shaking, Vibration and related noise: called Techline spoke with Andrew. SR # 7727717445 We went through all possible solutions and it is installed correctly and functioning as designed. Spoke with the customer about load sizing and placing as well as detergent use and soft water."
Tommy B.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Customer needed customer instruct on how to use the produce preserver packages. Showed customer how to use and gave customer instruct. No further issues at this time.
Jesus C.
DISHWASHER WHIRLPOOL WDT750SAHW0 Tested unit. Not starting. Will not start diagnostics test. Having issue with door lock switch on control . Will need to replace control. ; ordrng 1 W11305297 (cntrl-elec)
Jim G.
DISHWASHER KITCHENAID KUDS40FVSS3 Reset unit. Issue resolved. Collected service fee.
Justin R.
DRYER AMANA NED4655EW1 "Element is heating properly, believe issue is still due to vent problems. Removed duct from vent and could feel plenty of air pushing out of unit. Will have customer run without vent attached while waiting on test kit. ; ordrng 1 W11224254 (test kit)"
Tommy B.
RANGE AMANA AER6303MFS2 Customer stated the issue is the oven is not heating. Found issue to be terminal block short. Will need wiring harness to complete repair. Tech sent without parts. ; saved tckt
Christian G.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Issue stated by customer: refrigerator pantry drawer had ice build up behind it and could not close drawer. Called Techline and spoke to Scott who found a service pointer recently released detailing checks to ensure no frosting. W11092686E. Ran through and checked door leveling, made sure defrost thermistor was positioned correctly and secured with zip tie, checked to make sure no clog in drain and evap was sitting properly. Noticed tab was broken off cover and that air was coming in from left side door. Checked with it gun and with lighter to verify. Techline said use same reference jumper from previous ticket. Quoted customerfor part and labor. Customer stated she’d call KitchenAid as issue has been reoccurring for years. Customer paidvia card for s.cal+tax)."
Christian G.
WASHER WHIRLPOOL WFW6620HC0 Issue stated by customer: Leaking from Front - Front Load Washer. Leak detection pads were left and possibly show signs of small/slow drip from front corners. Papers were folded and pushed around a bit. Ran unit through quick cycle verification test. No leaks. Unit didn’t not do cycle 12 and 13. Unit shot off after heater turned on and off. Lower Detergent drawer looks completely dry. Ran unit through rinse&spin.noticed faint water spots from top detergent drawer to side of unit. When I opened drawer water drops fell out along the side of the unit. Ordering drawer housing.; ordrng 1 W11318755 (drawer)
Ezequiel V.
REFRIGERATOR KITCHENAID KRSC503ESS00 Replaced ice maker due to tray being broken. Ran harvest cycle unit is working as designed. No error codes found during testing or operation. Good water flow into ice maker.Job complete.; used 1 W10873791 (ICE MAKER) from stock
Ezequiel V.
MW-HOOD COMBO WHIRLPOOL WMH32519HB3 "Checked microwave found door cracked, ordering door to resolve issue. O further issues found with microwave/hood combo.; ordrng 1 W11247223 (door/mw)"
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDF540PADM3 Installed new retainer clips to toe plate tested latch ran service cycle all operations normal.
Shawn W.
REFRIGERATOR KITCHENAID KRFC704FSS02 Found dent on lower portion of freezer door (Picture included). Part ordered.; ordrng 1 W10832272 (dor-fip)
Shawn W.
WASHER WHIRLPOOL WTW5000DW3 "Customer was complaining of the wash not going through a whole cycle during hot wash. Found that the hot water was not turned on. I turned on the hot water. Ran diagnostics. In Fault Code Display Mode no errors were presented.Ran automatic test mode. All loads function as normal. Noticed tie cable cabinet W10339879 missing, replaced and secured to hose with truck stock. Fully operational."
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced ice maker due to ice maker stopping mid cycle. Ran harvest cycle no issues good water flow. No error codes found during testing or operation. Refrigerator and ice maker working as designed. Job complete
Steven G.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Checked refrigerator found unit low on freon ordered Evaporators; ordrng 1 W10635994 (evaporator) and 1 W10683669 (EVAPORATOR )
Christian G.
DRYER WHIRLPOOL WED7800XW0 "Issue stated by customer: dryer not operating at all, only flash’s sensing light. Unit had been repaired before, previously replaced thermal fuse, element, door switch and thermistor-fix. Unit had error code f24 stored. Customer replaced thermistor and thermal fuse. Pulled unit apart, heating element had signs of shorting but still showing good resistance. Ohmed out thermistor and thermal fuse and they tested good. Put unit back together and tested and unit started. Tested three times and unit began working. Collected +tax)"
Steven G.
REFRIGERATOR KITCHENAID KSSC48QKS02 "Checked refrigerator found leak in Evaporator ordered part is 405.78, labor 200.00, dye drier 27.59 and freon 60.00, process tube 6.00 is 699.37 plus tax.; ordrng 1 WP2306094 (evaporator)"
Douglas H.
RANGE WHIRLPOOL WFE525S0HB1 Right front and left front burners cycling too frequently. Finding issue to be thermostats in burners not functioning properly. Ordering elements to resolve the issue. ; ordrng 2 W10823729 (ELEMENT)s
Adam H.
REFRIGERATOR WHIRLPOOL GSF26C4EXW00 Arrived at location customer stated they canceled the appointments within a couple hours of making it. Issue resolved
Adam H.
WASHER MAYTAG MVWB865GW0 Install components calibrated unit ran verification cycle issue resolved.
Christian G.
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Issue stated by customer: ice forming behind pantry drawer and unit not cooling. Customer stated husband ordered and replaced diffuser. Found unit had not been defrosting. Also checked vents under refridgerator and they were blocked with dust and debris. Informed customer of routine maintinence of unit and that these two issues would definitely cause their unit to performe the way it has been. Ordering evap motor harness. Quoted Harness (part+tax/shipping) and labor(+tax). Collectedvia card for priority s.call(105.00+tax); ordrng 1 WPW10277799 (harns-wire)
Douglas H.
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 I didn’t order correct truck stock part. Ordering correct condenser motor. ; ordrng 1 W10124096 (MOTOR CONDENSER )
slockhart@appliancecareoftexas.com
DISHWASHER SAMSUNG DW80J3020US Found failing drain pump needs new pump rescheduling next Thursday need extra time unit has to be pulled and turned upside down. ; ordrng 1 DD31-00005A (DRAIN PUMP)
Adam H.
DRYER WHIRLPOOL WED5000DW2 Installed components tested unit issue resolved
Jim G.
REFRIGERATOR SAMSUNG RF28HMEDBSR "Icemaker is frozen over . Called Samsung techline spoke to Armando Reference# 7003737347 who recommended a new kit. Part number DA82-02673A includes icemaker and main board and clips, etc. ; ordrng 1 DA82-02673A (ICEMAKER SERVICE KIT)"
John L.
DISHWASHER KITCHENAID KDTM704ESS0 "Unit was locked, unlocked and ran diagnostics. No codes pulled. Ran unit, unit is running. Issue resolved."
Shawn W.
WASHER SAMSUNG WF56H9100AG/A2 "Collected service fee with a military veteran discount 102.84 unit door was loose and was displaying dE error code for door error. A switch contact error because of a deformation of the door hook or when the door is pulled by force. Was able to get the unit to run by taking the 2 screws out of the door switch cover. The switch, cover and latch lever will need to be replaced. Ordered parts.; ordrng 1 DC63-00960A (COVER-SWITCH(O);WF218,POM,T3,LIGHT GRAY,) and 1 DC63-0127A (COVER DOOR SWITCH) and 1 DC66-00326A (lever-door)"
Adam H.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Damage to body of the units considered non-repairable. Issue resolved
Adam H.
DISHWASHER WHIRLPOOL WDF330PAHT2 Inspection of unit shows no response from control board. Checking voltage shows is good. Replaced control board from stock issue resolved tested unit all functions good to go
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL ED5VHEXVQ00 Customer changed filter but flow is still slow waterworks without filter and parts previously replaced were needed. Needs new filter housing gave senior citizen discount for part no labor since i was just out here charging plus tax for part only will collect when repair complete Tuesday ; ordrng 1 W10121138 (filter housing)
Adam H.
RANGE KITCHENAID KSDB900ESS0 Customer had received components from whirlpool installed all three components control board Console and Assembly display. Tested unit issue resolved. I do also have core from this unit.
Jim G.
REFRIGERATOR SAMSUNG RF263TEAESG/AA According to Samsung support issue is refrigerator evaporator fan. Also a kit for ice maker frost over is available. Collected service fee. ; ordrng 1 DA82-02714A (SERVICE KIT) and 1 DA96-00959D (EVAPORATOR MOTOR)
Ezequiel V.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Cheked refrigerator found freezer cooling but not refrigerator section. Ran test 1 RC thermistor is shorted out ordering evap cover to resolve issue, also while in diagnostics ui kept getting stuck in diagnostics unable to leave diagnostics. Also ordering UI ; rqstng P&A on 1 W11330486 (UI) and 1 W11395635 (COVER EVAP)"
Uriah B.
REF KITCHENAID KRSF505ESS01 "Found thermistor in fridge section not at all secured to the evaporator. Secured thermistor and put permagum around it. All checks ok. ; used 1 212643 (PERMAGUM), and 1 WP8567668 (TIE) from stock"
John L.
WASHER MAYTAG MVWC565FW2 "F0E2 oversudsF7E6 motor faultF7E7 motor not up to speedDuring testing, found issue with hot side valve. Tested all other components, no issue found. Customer was using wrong detergent for washing, explained must use detergent labeled he. Replace valve to resolve this issue.; schdld next appmnt for 5/4 MON !"
John L.
WASHER MAYTAG MVWC565FW2 "F9E1 long drainF7E5 shifter faultF0E2 oversuds Ran test on unit drain nor agitate working on unit. After further inspection found that harness to drain pump as well as actuator have broken. Causing unit not to shift into proper gear or drain. Drain pump also has damage, replace hose components to resolve issues.; ordrng 1 W10815026 (actuator) and 1 W11255099 (HARNESS) and 1 W11259498 (DRAIN PUMP )"
Adam H.
MICROWAVE WHIRLPOOL WMH32519HZ3 Inspection of unit shows display screen partially lit all functions in commands work as intended just unable to see screen or display. Replace control and display to resolve issue; ordrng 1 W11044691 (cntrl-elec) and 1 W11044727 (cntrl-elec) and 1 W11179877 (panl-cntrl) and 1 W11179898 (panl-cntrl)
John L.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Inspected unit, checked operating temperature in freezer and fridge. Freezer is working within proper temperatures, fridge is below proper temperatures. Which is causing the ice build up. Also gasket on fridge door at bottom corner is deformed and will not seat properly. Replace therm and diffuser as well as gasket. To resolve this issue.; ordrng 1 W10171475 (gskt door ff (gray)) and 1 W10384183 (thermistor) and 1 W10883330 (diffuser) and 1 W11207402 (CONTROL)"
John L.
WASHER MAYTAG MVWX655DW0 "Inspected unit, found tub not sitting straight in gearcase. Tried to readjust but wobble still occurs. Shaft from gearcase might be skewed causing this issue. Replace tub and gearcase to resolve ; ordrng 1 W10006481 (gearcase) and 1 W10586077 (basket)"
John L.
FREEZER WHIRLPOOL MZF34X16DW04 "Inspected unit, ran tests I components does not seem to have issues with components. After looking at a unit determine that unit has a Freon leak, will order the dryer and evaporator. This should resolve issue with leak.; ordrng 1 W10574283 (evaporator) and 1 W10709968 (drier-uv) and 1 W11103760 (harness)"
Colton B.
WASHER MAYTAG MVWB835DC2 "Issue was F6E2 error code. Replaced console to resolve issue, unit tested good. According to tech notes, all funds were collected on last visit."
Uriah B.
FREEZER WHIRLPOOL WRX986SIHZ00 Freezer temp is reading at 20 degrees when set to 0. Compressor does not seem to be keeping up. Frost all over freezer compartment evap. Needs control and bimetal harness. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-evap)
Uriah B.
TRIO CD KITCHENAID KRFC300EBS01 IM line will not stay seated into valve. Needs valve WPW10420083; ordrng 1 WPW10420083 (valve)
Uriah B.
DRYER WHIR WED5620HW0 Condo unit 104. W11298841. ControlW11296383. UI consoleW11160620. Wire harness; ordrng 1 W11331275 (CONTROL BOARD) and 1 W11378949 (UI CONSOLE)
Colton B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint was low ice production. Found condensation in freezer compartment. Evaporator frost pattern was good. Found that box of food had fallen behind freezer drawer, preventing it from closing all the way. After removal of the box the freezer door closed well and had a good seal. Also heard icemaker harvest and fill. Core issue believed to be that the freezer door was not depressing switch all the way, preventing fan and ice maker from working and causing condensation. Confirmed functionality of fan in diagnostics, it checked good. Told customer to monitor ice production for the next 24 hours to be sure."
Uriah B.
WASHER WHIRLPOOL WTW4816FW2 Basket and drive block are rubbing against each other. Needs both and the scanner nut. ; ordrng 1 W10554251 (spin basket) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block)
Doug M.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Replaced compressor due shorted start windings,tested unit operation checks ok"
Uriah B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Icemaker is slow. Needs icemaker; pckd up 1 W10882923 (icemaker)
Colton B.
KITCHEN WHIRLPOOL KUDU03FTSS0 "Issue is a leaking dishwasher. Door seal is worn and is not covering the bottom right hand corner which is where the customer said the leak was. Ordering mew door seal to resolve issue, however I did adjust the old seal so that customer might be able to use it while part is being ordered. Gate code is 109.; ordrng 1 W11196317 (GASKET)"
Doug M.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Inspected unit for not cooling, performed service diagnostics found no cool error in test 56,test 5 compressor would not ramp up to max speed at 2.83 amps diagnosed to need main control and compressor ; ordrng 1 W10832994 (compressor) and 1 W10843055 (cntrl-elec)"
Colton B.
RANGE AMANA AER6603SFS2 "Issue was a bad terminal block. Maintenance replaced terminal block. Two burners now work, however there is no display. Ordering new control and wiring harness to resolve issues.; ordrng 1 W10908164 (CONTROL) and 1 W11171889 (WIRE HARNESS)"
Colton B.
WASHER WHIRLPOOL WTW4855HW1 "Issue is no spin. Replaced control, did not resolve issue. Customer had to leave so I could not rediagnose. Ordering all parts that might be at fault.; ordrng 1 W10815026 (ACTUATOR) and 1 W10832724 (MOTOR) and 1 W11395618 (CAPACITOR )"
Steven G.
DRYER WHIRLPOOL WGD6620HW1 "Checked dryer found noisy when running, found blower wheel had lent stuck to fins, cleaned dryer is running normal now, checked vent everything checks ok."
Steven G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked refrigerator ran diagnostics, checked ice maker harvest, ran cycle twice no noises checked fill tube found calcium buildup around hose opening cleaned, believe water is spraying and causing ice buildup causing flex tray to be noisy, customer to watch and call if any problems"
Steven G.
ICEMAKER (STANDA SCOTSMAN SCCG50MA1SS "Checked ice maker found unit dead, checked and found bad bin thermostat, replaced thermostat checked operation unit working properly now, other ice maker is a nugget ice machine and it will need lots of work customer is thinking about it."
Steven G.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Checked refrigerator found refrigerator and freezer door handles loose, tightened inner screws and handle screws checked operation ok."
Steven G.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Checked refrigerator found unit leaking freon, replaced evaporator vacuumed and charged unit everything is working normal now"
Steven G.
WASHER MAYTAG MVWB855DC3 "Checked washer ran diagnostics found unit had a over load code, ran test everything checks ok, went over use of loading with customer, washer is working properly"
Christian G.
WASHER WHIRLPOOL WTW4616FW2 "Issue stated by customer: machine won’t complete cycle. Previously found unit not spinning. Replaced control, motor and gearcase. When replacing gearcase I noticed the belt was a bit loose and the actuator was in the middle position. Tried running unit through manual test . Unit agitated but didn’t spin. Replaced actuator and belt w/truck stock. Ran unit through auto test, unit passed but could hear a clicking/scratching. Ran hot water in unit and had it drain and spin to clear out any potential debris. Recalibrated unit. Unit tested good.; used 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock"
Richard G.
DRYER MAYTAG MEDB725BW0 Replaced electrodes. Tested to complete. Unit is good to go.
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHEN AID KRMF606ESS01 "Arrived retested diagnosis that tech line have before using part found when using meter values were same on old part and new part did not use part. Removed door found harness to pantry UI is cause of failure. Was able to cap off harness to pantry door and water working unit functions are all normal except pantry selections. Needs new harness part remaining balance customer does not want harness now for pantry UI part number is W11170612 cost if customer decides in 90 days to to fix will not charge extra labor to repair if within time range. Remaining balance for everything but harness is paid in full.; used 1 W11330971 (UI), and 1 WPW10675033 (CONTROL) from stock"
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Found door switch in RC not being activated when door shut. Tested found door needed to be aligned did this which helped added truck stock spacer retested all operations normal.; used 1 WPW10221048 (SPACER) from stock
Richard G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint is that the icemaker is frozen up and a couple of pieces of the icemaker have broken off. Verified issue. Thawed ice surrounding ice bin and icemaker area. Replaced icemaker. Tested to complete. Unit is good to go.