Near Rockport, TX 78382
John L.
Job Details: 01/19/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Installed slides, freezer drawer now sliding smoother. Issue is resolved. Customer still complaining on rust issue, as it is no longer within cosmetic period cannot be replaced without customer being charged. Customer has attempted to have whirlpool replace, but was denied. Captured a few quick pics for records."
Near Aransas Pass, TX 78336
John L.
Job Details: 01/19/2021
RANGE WHIRLPOOL WFE320M0ES2 "Inspected unit, cooktop light on will not shut off. Issue with switch replace to resolve.; ordrng 1 3148954 (element,surf.rf) and 1 W10434452 (switch-inf) and 2 3148951 (sub 3149404)s and 1 W10887898 (cntrl-elec)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRT138FZDM 5108 correct apartment number confirmed by head maintenance. Inspection of unit shows icemaker not receiving voltage. Replaced icemaker tested unit issue resolved
Near Seadrift, TX 77983
Michael
Job Details: 01/19/2021
RANGE JENN-AIR JGRP548HL00 "I spoke Jerry this morning at 11.00am. This is a deer lodge and said he was okay with me coming out on Monday, thanked me for the call, rescheduled customer ; schdld next appmnt for 1/18 MON !"
Near Aransas Pass, TX 78336
John L.
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Inspected unit, heater not coming on during dry cycle. Ran diagnostics, no codes. Checked heater for continuity, heater tests good. Replace thermostat and board as relay may be cause.; ordrng 1 W10834738 (cntrl-elec) and 1 3371618 (sub 661566)"
Near Victoria, TX 77904
Michael
Job Details: 01/19/2021
WASHER WHIRLPOOL MVWB765FW0 "Not finishing the wash cycle per customer. F8E1 long fill error code. Cleared error code, tested inlet valve, not opening up on either side, good water pressure at the house. Ordered valve to resolve issue ; ordrng 1 W11165546 (valve)"
Near Corpus Christi, TX 78417
Adam
Job Details: 01/19/2021
DRYER MAYTAG MED6230HW0 Rs# 7729701410. Product was damaged due to fire in customers home. Call partner team to find out exact way to handle issue. Partner team states because unit is not at fault for the fire and the product was damaged because the fire whirlpool will not be responsible for repairs. SR number above. Issue resolved. Spoke with Amanda in the office to make sure customer would understand what exactly would be happening.
Near Port Lavaca, TX 77979
Michael
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW8500DC5 "Error code F6E3 per customers, found error code F6E2 UI not communicating with ACU, UI won’t allow any selections and gives same error code, need the console to resolve issue, ordered part and reset customer ; rqstng P&A on 1 W11095624 (console)"
Near Corpus Christi, TX 78415
Adam
Job Details: 01/19/2021
OVEN WHIRLPOOL AGR5330BAS3 Customer complaint of board not responding. Inspection of unit shows proper voltage footboard is in fact dead. Replaced control board to resolve issue; ordrng 1 W10556708 (cntrl-elec)
Near Port Lavaca, TX 77979
Michael
Job Details: 01/19/2021
MICROWAVE KITCHENAID KOCE500ESS11 "I didn’t have both parts, called and spoke with the Roland and advised what was going on, rescheduled the customer ; schdld next appmnt for 2/8 MON !"
Near Corpus Christi, TX 78404
Adam
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG505M0BS3 Install component tested unit issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Looked at the part, this harness doesn’t have the defrost thermistor, couldn’t find it on the parts list, called and talked to Bruce at whirlpool tech line, he didn’t find it on the parts list either, gave me a part number, order part.; ordrng 1 WRS325SDHZ01"
Near Corpus Christi, TX 78417
Adam
Job Details: 01/19/2021
WASHER MAYTAG MVW6230HW0 Rs#7729701319. Product was damaged due to fire in customers home. Call partner team to find out exact way to handle issue. Partner team states because unit is not at fault for the fire and the product was damaged because the fire whirlpool will not be responsible for repairs. SR number above. Issue resolved. Spoke with Amanda in the office to make sure customer understood what would be happening.
Near Victoria, TX 77905
Michael
Job Details: 01/19/2021
WASHER ROPER RTW4516FW2 "The customer said it’s not working. Got into diagnostics and found F8E1 error code, cleared error code and tried calibrated and it shut down, control board is bad, ; ordrng 1 W11170318 (cntrl-elec)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW6120HC0 F7E7 F0E2 F7E6 F2E1 customer was notably upset with this unit and has many service calls as she’s had from previous tech company/companies. Inspection of unit shows several error codes all listed above. F7E7 Motor unable to reach target RPM. Are manual testing shows unit is reaching target RPM. F0E2 oversuds Pressure hose is clear not kinked and has no obstruction and neither is anything stuck in between baskets. Advise customer to run two or three loads through unit with no soap or clothing to flush out extra suds. F7E6 Open motor circuit. Manual test show motor is in fact working correctly unit will shift between high medium low agitate as well as spin with no issue. F2E1 stuck button. Testing interface shows all buttons respond non-issue. Further inspection of unit shows possible issue with soap dispenser. Customer states she never fills soap dispenser to overflowing but also never let it get to a low level. But looking back into housing shows pump may no
Near Refugio, TX 78377
John L.
Job Details: 01/19/2021
RANGE AMANA ACR4303MFB3 "Install components, tested after installation. Oven burner still did not turn on, ran diagnostics. Unit is now displaying one code F6E4 appliance manager malfunction. Will need to replace control board to resolve this issue.; ordrng 1 W11204487 (cntrl-elec)"
Near Corpus Christi, TX 78415
Adam
Job Details: 01/19/2021
DRYER MAYTAG MEDX655DW1 After installing components and still having unit not function took measurements from timer and element. Measurements from timer are inconclusive keeps fluctuating. Replace both timer and heating element to resolve issue; ordrng 1 3392519 (thermal fuse) and 1 W10642928 (timer) and 1 W10724237 (element)
Near Refugio, TX 78377
John L.
Job Details: 01/19/2021
DISHWASHER AMANA ADB1400AGB1 "Inspected unit, controls not powering on. Unit is getting power, but controls are dead. Replace control to resolve issues.; ordrng 1 W10834731 (cntrl-elec)"
Near Corpus Christi, TX 78415
Adam
Job Details: 01/19/2021
RANGE AMANA AER6303MFS2 After installing components was brought to my attention that control board that was ordered is in fact white. Control board needed for this particular model is black. Re-order control board to resolve issue. So the customer was not left with a non-operating stove I went ahead and installed white control board until new board is available. Have not set return date pending part arrival; ordrng 1 W11204487 (cntrl-elec)
Near Taft, TX 78390
John L.
Job Details: 01/19/2021
DRYER WHIRLPOOL CEM2745FQ0 "Inspected unit, unit blew out fuse. Bypassed fuse and tested. Unit would not down cycle during cycle, this is cause of fuse blowing out. Replace components to resolve this.; ordrng 1 W10327105 (switch-cyc) and 1 279973 (cutoff-tml) and 1 3391914 (hi limit t stat) and 1 W10131836 (thrmst-fix) and 1 3392519 (thermal fuse)"
Near Portland, TX 78374
John L.
Job Details: 01/19/2021
DRYER MAYTAG MEDB835DW "F4E4 line voltage, F4E3 restricted air flow. Installed components, tested still no heat code returns. Control issue. Will need to replace control to resolve this issue.; ordrng 1 W10793301 (cntrl-elec)"
Near Seadrift, TX 77983
Michael
Job Details: 01/19/2021
RANGE JENN-AIR JGRP548HL00 "The knob on the small oven just starts dinging. Spoke with Adrian SR7729424383, he said to also order control for the small oven, since that is where the issue is. Please schedule the customer when parts come in.; ordrng 1 W11355250 (CONTROL)"
Near Corpus Christi, TX 78414
Michael
Job Details: 01/15/2021
MICROWAVE MAYTAG MMV4205DS1 "Door isn’t closing per customer. Found the interlock support had popped back, removed the panel and popped it back in place, put panel back place, the door is closing properly and the appliance is working normal"
Near Sinton, TX 78387
Michael
Job Details: 01/15/2021
RANGE AMANA AER6303MSF1 "Installed new control, preheated oven, stove top and oven are working normal"
Near Corpus Christi, TX 78416
Michael
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW4855HW1 "Not filling per customer. F8E1, F0E5, cleared error codes, tested the inlet valve manually, hot water was off, turned the valve on with customer permission, has good water pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
Near Ingleside, TX 78362
John L.
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed component, ran test on bin detection. Unit sees bin, issue resolved."
Near CTY BY THE SE, TX 78336
John L.
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Installed board, reprogrammed unit. Freezer fan. Ow functions. Issue resolved."
Near Falfurrias, TX 78355
Adam
Job Details: 01/15/2021
DRYER MAYTAG MEDC465HW0 Customer complaint of dryer still making squeaking noises. Further inspection of unit shows posts that hold support rollers showing where in tear. Sending supports and applied lubricant. Tested unit issue resolved
Near Aransas Pass, TX 78336
John L.
Job Details: 01/15/2021
WASHER AMANA NTW4516FW3 "Installed all components, re-calibrated unit and tested. Issue has been resolved."
Near Corpus Christi, TX 78405
Michael
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW5000DW3 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is no longer making noise and working normal"
Near Portland, TX 78374
Michael
Job Details: 01/15/2021
WASHER AMANA NTW4516FW3 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW4816FW2 "Installed all components, recalibrated unit. Unit working as designed and producing normal operational sounds."
Near Corpus Christi, TX 78411
John L.
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Inspected unit, found icemaker to be issue. Replaced, and resolved."
Near Portland, TX 78374
Michael
Job Details: 01/15/2021
DRYER AMANA NED4655EW1 "Installed thermal cut off, unable to plug in, to test the appliance, appliance should be working normal."
Near Falfurrias, TX 78355
Adam
Job Details: 01/15/2021
RANGE KITCHENAID KSEG700ESS3 Customer made appointment because unit was showing error code. F2 E1 shows as stuck button. Auto tested unit and manually tested interface all functions work as designed no issues found. Customer was concerned that error code would be power failure because retailer told her that’s what it meant. Cleared her history tested unit issue resolved
Near Portland, TX 78374
Michael
Job Details: 01/15/2021
RANGE WHIRLPOOL WFG320M0BW2 "The burner doesn’t work on the front left and knob is broken on the back left. Cleaned off the the ignitor tip and made sure it had a good connection, the burner is now igniting. The back left burner valve is bent and the knob is broken, ordered parts and rescheduled customer ; ordrng 1 W10861716 (valve-brnr) and 1 WPW10339443 (knob)"
Near Alice, TX 78332
Adam
Job Details: 01/15/2021
FREEZER WHIRLPOOL WSZ57L18DM03 Install component tested unit issue resolved
Near Alice, TX 78332
Adam
Job Details: 01/15/2021
WASHER MAYTAG MVWB765FW2 Install components call braided unit ran verification cycle issue resolved
Near Ingleside, TX 78362
Michael
Job Details: 01/15/2021
WASHER MAYTAG MVWC565FW2 "Burning smell per customer. F7E6 motor fault, tested the agitation on manual, the wash plate wasn’t turning, looked underneath and removed the cover, found the actuator had popped out of the splutch assembly, took it off, no damage put back in place, tested agitation on manual test, it’s agitating properly, calibrated and performed a diagnostics test completed with no issues or error codes, the appliance is working normal"
Near Corpus Christi, TX 78416
John L.
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW4855HW0 Inspected unit found issue to be with hub. Splines on hub have wore out. This is causing unit not to spin out. Replace hub to resolve issue.; ordrng 1 W10396887 (hub) and 1 W10402178 (retainer)
Near Robstown, TX 78380
John L.
Job Details: 01/15/2021
DRYER MAYTAG MEDC465HW0 "Inspected unit, found issue with thermostats on unit. Not allowing heat element to power on. Replace thermostat to resolve issue.; ordrng 1 W10900067 (cutoff-tml) and 1 8318268 (thermostat,internal) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element)"
Near Portland, TX 78374
Michael
Job Details: 01/15/2021
WASHER WHIRLPOOL WFW6620HC0 "Found F8E1, F0E2, F5E2 error codes, cleared error codes. The drain pump would just stay on, removed the filter, no obstruction, tested the inlet valve, not string any water, removed hose, has good water pressure, removed the top panel and found the appliance was infested with roaches, took pictures and ordered parts to resolve issue, advised customer it would be up to their warranty company for the repairs; rqstng P&A on 1 W11316256 (valve) and 1 W11322905 (cntrl-elec) and 1 W11324037 (cntrl-elec)"
Near Realitos, TX 78376
Adam
Job Details: 01/15/2021
ICEMAKER WHIRLPOOL WUI95X15HZ00 0852 gate code. Mr. mccool. Unable to run diagnostic unit will not power up. But it is getting correct voltage. Replace control interface relay to resolve issue. Job will require 3 count for labor and distance traveled.; ordrng 1 12466104 (Rocker switch) and 1 2217224 (relay) and 1 W10783194 (overload) and 1 W10886282 (cntrl-elec) and 1 W11176269 (CONTROL )
Near Victoria, TX 77901
Michael
Job Details: 01/14/2021
WASHER MAYTAG MVWB865GW0 "Giving error code on lid lock per customer. F5E3, F5E1: F0E5; F0E2 error codes, cleared error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid lock and appliance are working normal. The agitator is broken, ordered part, no ETA, please reschedule the customer when the part comes in; ordrng 1 W11161960 (agitator)"
Near Victoria, TX 77901
Michael
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WMH31017HZ4 "The fan motor was making a whinnying noise, removed the microwave and found the wire harness was rubbing on the blower, the insulation was cut into the white wire, neutral, didn’t look like the wire was damaged, taped it with electrical tape, tested the fan, no longer making the noise, put microwave back in place, tested the fan again, low speed isn’t working, called Whirlpool tech line and spoke with Ed, told him the situation, said to order the harness and the fan motor just in case, please reschedule the customer when the parts comes in. SR7729702557; ordrng 1 W11350914 (MAIN HARNESS) and 1 W11441128 (FAN MOTOR)"
Near Victoria, TX 77901
Michael
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "The evaporator is freezing up, the fan is working normal, not going into defrost, ordered part to resolve issue ; ordrng 1 W11342162 (HARNESS)"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/14/2021
DISHWASHER MAYTAG MDB4949SKZ0 "Inspected unit, unit displaying F8E4 float switch error. Unable to remove error or run diagnostics as unit does not allow to do so. Will need to replace float switch and control if needed to resolve issues.; ordrng 1 W11036170 (Float switch) and 1 W11415066 (Control)"
Near Kingsville, TX 78363
Adam
Job Details: 01/14/2021
WASHER MAYTAG MVWC565FW2 Inspection of unit shows basket sitting at an angle inside the unit making a zipping sound when put through cycle. Obvious oil leak coming from gear case underneath unit saturated components. Replace agitator gear case clutch capacitor actuator cam and belt to resolve issue. Have not set return date pending arrival of all parts; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10586077 (basket) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10821990 (agitator) and 1 W10866238 (capacitor) and 1 W10870913 (gearcase) and 1 W11284133 (RETAINER)
Near Inez, TX 77968
Michael
Job Details: 01/14/2021
WASHER MAYTAG MHW5500FC0 "Installed new control, ran a quick wash diagnostics test, on completion the door lock light stayed flashing and drain pump continued to stay activated, unplugged the appliance and plugged it back in, there were no error codes. Removed the back panel, removed the air trap assembly, it was completely clogged, cleaned it out real well with water, no obstruction in the pressure hose, put air trap assembly and panel back in place. Ran a quick wash diagnostics test again, completed with no issues or error codes, the door unlocked and appliance is working normal"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/14/2021
FREEZER WHIRLPOOL WZF34X18DW03 "Inspected unit, evaporator is freezing over. Defrost heater not energizing, replace control and heater to resolve these issues.; ordrng 1 W11221339 (contrl-box) and 1 W10316428 (heater) and 1 W10383615 (thermistor,fc)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Inspection of unit shows ice clumping towards front of ice bin and causing the unit to get stuck. Customer states he does not use the ice very often. But someone had broken the face off of the assembly last time they tried removing the bin. Replace ice assembly to solve issue; ordrng 1 W11097357 (ice-contnr)
Near Victoria, TX 77904
Michael
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer complaint white particles in the water from the dispenser. Advised the the customer that it would have to be the water source, the unit only has clear tubing that wouldn’t cause that unless it algae that built up in the filter, he said he replaced the filter. Called and spoke with Steve from tech line SR7729703585. He said the same thing about tubing and possible build up in the filter from not being used often enough, which would cause little floaties to be in the water, he advised me to tell the customers to remove the filter and and run water through the dispenser to clean the lines out, the appliance is working normal."
Near Rockport, TX 78382
John L.
Job Details: 01/14/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Inspected unit, unit has rust formations on freezer door, some smaller formations on pantry drawers, and a few spots on right hand refrigerator door. Explain to customer that issue or considered cosmetic and has already surpassed the 30 day cosmetic mark. Customer also says freezer drawer does not slide open and close correctly. Drawer slides roughly, slides will need to be replaced to resolve this issue.; ordrng 1 W10795771 (Slide) and 1 W10795769 (Slide)"
Near Victoria, TX 77905
Michael
Job Details: 01/14/2021
DRYER WHIRLPOOL WED4815EW1 "Waiting on the customer 20 minutes, installed new motor, the appliances is heating and working normal"
Near Alice, TX 78332
Adam
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 While at customers home fridge would never duplicate noise testing of fans and thermistors so good working order. Customer does have video of refrigerator making strange pulsing/clicking noises and also something that sounds like condensed air sprain or hissing. Replace fan motor and fan blade and bracket to resolve issue.; ordrng 1 2188875 (sub 2188874) and 1 2315541 (air baffle) and 3 8533961 (screw)s and 1 W10139483 (fan blade)
Near Corpus Christi, TX 78410
John L.
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW1 "Installed cam, issue has been resolved."
Near Ingleside, TX 78362
John L.
Job Details: 01/14/2021
WASHER MAYTAG MVWB865GW "F7E5 shifter failure, ran tests and components. Both agitate and spin do function but gear case is rough. Seal on gear case has broken spilling our toil. Will need to replace your case and its components as well as suspension to resolve these issues.; rqstng P&A on 1 W10868473 (gearcase) and 1 W10006483 (stator) and 1 W10006482 (rotor) and 1 W10817398 (clutch) and 1 W11033601 (suspension) and 1 W10447975 (slider)"
Near Portland, TX 78374
John L.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Inspected unit, found unit to have depleted its Freon. Leak in evaporator found using UV, unit shows signs of oil burn. Will need to replace compressor and clear lines to resolve.; rqstng P&A on 1 W11034254 (compressor) and 1 W10574283 (evaporator)"
Near Taft, TX 78390
John L.
Job Details: 01/14/2021
DRYER WHIRLPOOL CEM2745FQ0 Install components. Tested after installation. Unit is functioning as designed issue has been resolved.
Near Portland, TX 78374
John L.
Job Details: 01/14/2021
WASHER MAYTAG MVWB835DW4 "Run diagnostics and pull two codes F0E3 overload and F2E1 stuck button. Run a few tests on unit, One key having issues picking up presses and motor has slow Wine to it. Will need to replace consul and motor components to resolve this issue.; rqstng P&A on 1 W11035014 (console) and 1 W10006483 (stator) and 1 W10447975 (slider) and 1 W10006482 (rotor) and 1 W11105155 (cntrl-elec)"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/14/2021
DRYER AMANA NED4655EW1 Inspection of unit shows bad voltage. Red to black only receiving 128. Informed customer to contact professional electrician to resolve issue
Near Portland, TX 78374
John L.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM "Installed components, issue resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Install component tested unit issue resolved
Near Corpus Christi, TX 78408
John L.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFG510S0HS1 "Install control board, tested after installation. Issue has been resolved."
Near Ingleside, TX 78362
John L.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW5000DW2 "Ran diagnostics, F7E1 basket speed fault. Tested tachometer, reading fine but found issue with tub movement. Tub does not spin easily. Tried to run test on motor, motor hums loudly as it struggles to turn gearcase. Gearcase and motor components will need to be replaced to resolve these issues.; rqstng P&A on 1 W10870913 (gearcase) and 1 W10006487 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10866250 (capacitor) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W11025984 (valve)"
Near Victoria, TX 77901
Michael
Job Details: 01/14/2021
FREEZER WHIRLPOOL WZF34X16DW04 "Sparks per customer in back of the unit. The starting device and the capacitor were damaged, replaced both from truck stock, W10873801 start device and capacitor WPW10350564. The appliance started up and working normal, no sparks and is blowing cold air, appliance is working normal at this time. Cause may have due to the appliance being outside in the elements."
Near Victoria, TX 77904
Michael
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Not cooling, freezing up at the bottom. Removed the evaporator cover, found a block of ice, bad thermistor, used steamer to defrost the ice, installed new thermistor, evaporator fan and appliance are working normal."
Near Corpus Christi, TX 78411
Adam
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW4955HW0 Inspection of unit shows no error codes. Also unit will except all commands. Calibrated unit and ran verification cycle. Was able to hear a loud screeching squealing noise during the beginning of spin cycle. Manually testing spin cycle results in same problem loud screeching squealing noise during operation. Replace wash plate gear case actuator capacitor clutch and belt to resolve issue. Job will require authorization. Also scheduled job for 2 count. Have not set return date pending authorization and part arrival; rqstng P&A on 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680215 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870912 (gearcase) and 1 W11121786 (screw)
Near Inez, TX 77968
Michael
Job Details: 01/14/2021
REFRIGERATOR KITCHEN AID KRFC300ESS03 "Rust spots on the door per customer. I advised the customer it’s past the 30 day cosmetic window. Called and spoke with TJ at Whirlpool tech line SR7729718868. He advised of 30 days and to make sure the customer isn’t using any ammonia products like windex, recommended the customer use these products W10252111, surface brightener, 31625 fiber cloth, if this doesn’t work for them they would need to call Whirlpool customer service."
Near Port Lavaca, TX 77979
Michael
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "The customer said it wasn’t cooling. The temperatures were normal on arrival, appliance is also making ice. After talking with the customer and seeing items in the freezer, it sounds like the vents were were being suffocated from items stacked up against the vents causing it to freeze up and no airflow to the refrigerator. At this time the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 01/14/2021
WASHER MAYTAG MVWC565FW2 "Installed new gearcase, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is no making the noises and working normal."
Near Alice, TX 78332
Adam
Job Details: 01/14/2021
WASHER MAYTAG MVWC565FW2 Customer had concerns that unit was shaking too much during use. Inspection of the unit shows no error codes. But it is obvious when looking at the units that it is not level. Instructed customer on Howell unit should be installed incorrectly leveling technique. Issue resolved
Near Alice, TX 78332
Adam
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Install components tested unit issue resolved. Did advise customer of a 24 hour wait. Before unit comes back to temperature
Near Corpus Christi, TX 78418
Adam
Job Details: 01/14/2021
DRYER WHIRLPOOL WED75HEFW0 Customer was under the impression that geeks one or the same company who’s been servicing the unit the past four times would be the same company responding to this service call. I did inform customer that this is the job order that I got it was dispatched from AIG to whirlpool and then to my company as far as customer knows geek squad could still be coming out today for diagnostic. Customer has declined further service for myself or geek squad and will be contacting retailer/insurance company to have the product exchanged or bought out. According to customer this will be the fifth visit for the same issue within four months. Issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 01/14/2021
DRYER MAYTAG MED7230HW1 Inspection of unit shows proper voltage but unit not heating. Replace interface and control as well as thermistors and Element to resolve issue. Have not set return date pending parts arrival; ordrng 1 280148 (cutoff-tml) and 1 8557403 (thrmst-fix) and 1 8577274 (thermister) and 1 W10693363 (fuse-thrml) and 1 W11164011 (INTERFACE) and 1 W11344457 (Element) and 1 W11420136 (CONTROL)
Near Kingsville, TX 78363
Adam
Job Details: 01/14/2021
FREEZER KITCHENAID WRV986FDEM01 "After installing all components and testing unit everything functioned as it should except for pantry drawer interface. Replace drawer and interface to resolve issue. Job will require authorization. Have not scheduled return visit pending authorization and part arrival; rqstng P&A on 1 W10677119 (cntrl-elec) and 1 W10733259 (dor-fip ss), states that autho needed"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/14/2021
WASHER AMANA NTW4516FW3 Inspection of unit shows error code for motor fault. But manually testing spin heavy agitate in light agitate show no issues no burning smell. Customer states made that smell one time in the beginning but has not made it again. Customer also has complained of sometimes unit will not drain water. Calibrated unit and ran verification cycle no issues found. But manual testing of water shows Poor volume. Also customer does not have hot water hooked unit. I did advise customer if water pressure in the home is an issue it will continue to cause problems with the washing machine. Advised to contact professional plumber to resolve issue
Near Rockport, TX 78382
John L.
Job Details: 01/14/2021
DRYER MAYTAG MEDC465HW0 "Installed components, tested unit after installation. Ran unit a few times on high, element coming on every time and is heating. Issue has been resolved."
Near Tivoli, TX 77990
John L.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Installed compressor, vacuumed and charged unit to proper levels. You have held vacuum and pressures, unit is cooling. Issue resolved."
Near Refugio, TX 78377
John L.
Job Details: 01/14/2021
RANGE AMANA ACR4303MFB3 "Installed components, tested after installed. Issue resolved."
Near Corpus Christi, TX 78404
Adam
Job Details: 01/14/2021
WASHER AMANA NTW4516FW3 Install component calibrated unit ran verification cycle issue resolved.
Near Corpus Christi, TX 78411
John L.
Job Details: 01/14/2021
RANGE AMANA AER6303MFB2 "Inspected unit, front and rear left elements popped. Will need to replace both, also control has F1E0 control failure. This will need to be replaced as well.; ordrng 1 8273993 (elmnt-surf) and 1 8273994 (surface element) and 1 W11204487 (cntrl-elec)"
Near Bishop, TX 78343
Adam
Job Details: 01/14/2021
RANGE AMANA ACR4303MFS4 Arrived at location customer has same place as last time. Last repair required me to replace control board for internal board failure. Immediately after moving stove from wall it is apparent that there is a large roach infestation in this home. Several pictures in SD-QuickPic. Warranty is void because of this issue
Near Corpus Christi, TX 78413
Adam
Job Details: 01/14/2021
WASHER MAYTAG MHW6630HC0 Install components tested unit issue resolved. Customer states they only use high-efficiency liquid detergent. But it is incredibly obvious that customer is using a powdered non-high-efficiency detergent judging from the state of water dispenser and the fact there’s 2 or 3 5 pound bags of non-high-efficiency detergent in the washing area. I informed customer to practice proper soap loading and proper soap use for the machine. Issue resolved
Near Corpus Christi, TX 78414
Michael
Job Details: 01/14/2021
DRYER MAYTAG MED7230HW0 "Installed new control panel, the sound and appliance are working normal"
Near Corpus Christi, TX 78411
Michael
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW7000DW4 "Installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Corpus Christi, TX 78408
John L.
Job Details: 01/14/2021
DRYER MAYTAG MGD6630HC1 Inspected unit Calma rollers are very noisy when unit is running. Rollers do not turn easily are turning roof this is causing noise from unit. Replace shaft and rollers to resolve these issues.; ordrng 1 W10547287 (idler pulley) and 4 W10314171 (drum support roller)s and 2 W10359271 (support roller shaft)s and 2 W10359272 (support roller shaft)s and 1 WB02X26088 (tape foam)
Near Corpus Christi, TX 78418
John L.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW4616FW1 "Install components, recalibrated unit and ran test cycle. Issue resolved."
Near Portland, TX 78374
Michael
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW8500DC3 "Leaking on the left side of the washer from underneath per customer. F9E2 error code, cleared error code ran inlet valve to fill tub with some water, no leaks underneath, removed the console, ran inlet valve, water leaking from the valve, installed new valve from truck stock, calibrated and performed a diagnostics test, completed with no error code, no longer leaking, appliance is working normal ; used 1 W11165546 (VALVE) from stock"
Near Portland, TX 78374
Michael
Job Details: 01/14/2021
WASHER MAYTAG MVWB835DC4 "Installed new console, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is communicating and working normal"
Near Aransas Pass, TX 78336
Michael
Job Details: 01/14/2021
WASHER AMANA NTW4516FW3 "Not completing cycles per customer. F5E2, F8E1 error codes, tested the lid lock, not locking, no water hook ups at this location. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is locking and working normal"
Near Aransas Pass, TX 78336
Michael
Job Details: 01/14/2021
WASHER AMANA NTW4516FW3 "Loud noise per customer. F8E1 error code, cleared error code. Found the drain line laying on the floor and customer is using deep water wash with extra rinse. Tested the inlet valve is working normal, only cold water is hooked up, ran the spin cycle several times, unable to duplicate the noise , the appliance is working normal. Advised the customer the drain line needs to be at least 36” high in a 2” pipe, for it to drain properly and allow the tub to fill properly"
Near Orange Grove, TX 78372
Adam
Job Details: 01/14/2021
DISHWASHER KITCHEN AID KDPE334GPS0 Inspection of unit shows error code F1E to suggest a method of repair replace control board. Control board is covered under whirlpool extended warranty plan for this product. Customer does understand there will be a second charge for labor and installation. Job will be considered 2 count for distance.; rqstng P&A on 1 W10911471 (cntrl-elec)
Near Corpus Christi, TX 78408
John L.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT112CZJB00 "Installed new compressor, vacuumed and charged unit. Unit is holding charge and is cooling. Issue has been resolved."
Near Rockport, TX 78382
Michael
Job Details: 01/14/2021
WASHER WHIRLPOOL WFC7500VW2 "Called the number enroute, not a good number. Arrived at the location, no lot number, customer saw me. Worked the numbers, they chose not to go through with it."
Near Alice, TX 78332
Adam
Job Details: 01/14/2021
DRYER AMANA NED4655EW1 Inspection of unit shows belt has torn in half. Replace belt with truck stock. Issue resolved; used 1 W10131364 (BELT) from stock
Near Taft, TX 78390
Adam
Job Details: 01/14/2021
WASHER AMANA NTW4516FW3 "Inspection of unit does not show error codes. But when unit is running both in agitate and spin there is grinding noise. Replace gear case actuator clutch Spanner net and drive block to resolve issue. Have not scheduled return date pending part arrival also job considered 2 count for distance and labor; ordrng 1 21366 (nut,spanner) and 1 389140 (drive block) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator)"
Near Rockport, TX 78382
Michael
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB06 "I was not able to smell anything abnormal, the lines are not freezing over in back of the unit, no water to the unit, temperatures are normal, the appliance is working normal at this time."
Near Victoria, TX 77905
Michael
Job Details: 01/14/2021
DRYER WHIRLPOOL WED5000DW2 "Not heating, Checked voltage at the outlet, not getting correct voltage, checked at the appliance, has good voltage, ran appliance and tested voltage, voltage isn’t dropping, the customer said he would go ahead and change out plug, will call back if it starts heating. Ordered motor and timer, please reschedule customer when both parts come in; ordrng 1 279827 (motor!dryer) and 1 WPW10185992 (timer)"
Near Odem, TX 78370
John L.
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Install components, issue has been resolved."