Near San Antonio, TX 78254
Justin
Job Details: 06/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS02 "Replaced magnetron, console, cover plate for unit. Tested to complete."
Near San Antonio, TX 78249
Colton B.
Job Details: 06/01/2020
RANGE WHIRLPOOL WFE550S0HZ1 Issue is a bad burner. Got wrong part. Marcone had RF and LF burner part numbers swapped. Reordering and returning. ; ordrng 1 W10823729 (RF BURNER )
Near San Antonio, TX 78218
Jesus C.
Job Details: 06/01/2020
WASHER WHIRLPOOL 0 Customer wants to reschedule. Will call to make appointment. ; saved tckt
Near San Antonio, TX 78218
Jesus C.
Job Details: 06/01/2020
DISHWASHER KITCHENAID KDTM384ESS2 Tested unit. Found adjuster on left side is broken. Rail on left side is also broken. Welds on rail broke off. Will need to replace rail and adjuster. ; ordrng 1 WPW10546503 (adjuster)
Near Kingsville, TX 78363
Adam
Job Details: 06/01/2020
WASHER WHIRLPOOL WTW5000DW3 Control that was delivered correct packaging but wrong board. Replaced lid lock tested unit issue resolved.
Near Orange Grove, TX 78372
John L.
Job Details: 06/01/2020
WASHER MAYTAG MVWB835DW4 "Installed components, issue has been resolved."
Near Alice, TX 78332
John L.
Job Details: 06/01/2020
DRYER AMANA NED4655EW1 "Installed components, issue has been resolved."
Near Alice, TX 78332
Adam
Job Details: 06/01/2020
DRYER MAYTAG MEDB835DW4 Installed components tested unit all temperatures and voltage come back as good. Issue resolved
Near Alice, TX 78332
Adam
Job Details: 06/01/2020
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for lid lock failure. Replace lid lock with pre-Id part calibrated unit ran verification cycle issue resolved
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Found that the 3 lights on the right side of the fresh food section are dimmed and the lower left light is is dimmed as well. The middle left light is out and the upper left light is fully on. All lights in the freezer section are fully illuminated. Unit will need a new LED.; ordrng 1 W10908166 (module)
Near Seadrift, TX 77983
Michael
Job Details: 06/01/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "No error codes on arrival. Noticed the drain hose was not elevated to keep the water from going back into the dishwasher, rerouted hose, also the rinse aid was empty in the dispenser, advised that needed to filled at all times. Ran a diagnostics test, completed with no issues or error codes, appliance is working normal."
Near San Antonio, TX 78249
Colton B.
Job Details: 06/01/2020
ICEMAKER (STANDA WHIRLPOOL ES5LHAXSA01 "Customer issue is no ice production. Ice maker is not getting voltage, ordering new control to resolve issue. Quoted customer on return visit. ; ordrng 1 4388932 (CONTROL)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/01/2020
VENT HOOD KITCHENAID KVUC606JSS0 "The fan motor for this unit had all open ,lines on the various resistance checks from the service manual. I’m ordering the switches as a contingency. I called Tech Line and there are no definitive specs for checking the switches. Because there is no service manual I could not figure out how to put the switches back together. Called Tech Line and they were unable to help either. I also had problem s getting the hood back in position be cause the wires were to tight. I had to disconnect some wires to get the hood back up for safe keeping. I spoke with Nik and he suggested calling Amanda to arrange for one of the Supervisors to come out and put the unit back correctly. I ordered parts for the repair but will need a supervisor assistant to put it back together.; ordrng 1 W10853393 (swtch-rckr) and 1 W11193832 (swtch-rckr) and 1 WPW10293966 (blower-fan)"
Near Corpus Christi, TX 78412
Adam
Job Details: 06/01/2020
WASHER WHIRLPOOL WTW4816FW2 Install to put it calibrated unit issue resolved
Near Corpus Christi, TX 78413
John L.
Job Details: 06/01/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed components, tested after installation. Issue has been resolved."
Near San Antonio, TX 78237
Richard G.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW04 Customer complaint is that the unit is dispensing warm water and that the air diffuser had ice build up and was leaking water. Verified issues. Determined bad diffuser. Ordering diffuser and thermistor.; ordrng 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)
Near Corpus Christi, TX 78414
Adam
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Inspection of unit shows cabinet damage in front right corner of the units. Cabinet damage is considered non-repairable. Contacted tech line for documentation. Documentation actually turn into live video chat/feed so there was direct video recording of damage to unit. Tech did state that it would be considered non-repairable SR number 7727935641. My phone did power off at end of video while still taking instruction from tech line. I was informed however to give customer Whirlpool phone number and file number. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 06/01/2020
WASHER AMANA NTW4516FW Apt 1408. Inspection of unit shows no error codes. Customer states it has only happened the one time and she stopped the unit as soon as she was able. Calibrated unit ran verification cycle no issues found unit runs as designed. I did inform customer on proper loading techniques and instructions for nope distribution and also that sometimes the unit will shift a load during wash cycle that can cause problems she was having. Issue resolved
Near San Antonio, TX 78259
Jim G.
Job Details: 06/01/2020
RANGE WHIRLPOOL WFE320M0ES2 Control board is faulty. Voltage readings indicate a flawed relay(s).; ordrng 1 W11122560 (cntrl-elec)
Near San Antonio, TX 78248
Jim G.
Job Details: 06/01/2020
DRYER AMANA NED5800HW0 TJ SR# 7727938174 UI console is no responsive. Verified voltage to ACU (120 VAC) and from UI J connector (~12 VDC); ordrng 1 W11378950 (UI CONSOLE )
Near Aransas Pass, TX 78336
John L.
Job Details: 06/01/2020
RANGE AMANA ACR4303MFB3 "Inspected unit, tested burners burners do heat. Also burners due time out as specified in service pointers and come back on center bunnies depressed. Advise customer on how coils function on this unit, and explained anything to be cooked on this unit must be heavy enough to depress the buns or burners to work properly. Issue resolved."
Near Troutville, VA 24175
Chris S.
Job Details: 06/01/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 There is a calcium film on the interior of the dishwasher. I checked for error codes and found F2E1 code. I cleared the code and did a service diagnostic cycle. All operations check ok. I instructed customer on cleaning the dishwasher with AFFRESH. Customer will observe.
Near San Antonio, TX 78254
Christian G.
Job Details: 06/01/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Issue stated by customer: CSI mw hood light stays on. Light bulb had burned out due to light always being on regardless of selection in unit. Found socket was grounded somewhere. Ordering socket, wiring harness and control board.; ordrng 1 W10210871 (holder,lamp) and 1 W11219761 (harns-wire) and 1 W11342846 (cntrl)"
Near Wytheville, VA 24382
Uriah B.
Job Details: 06/01/2020
WASHER WHIRLPOOL WTW4816FW2 "W11210459. Found F8e1Water flow seems ok. Cx to observe. If malfunctions again, will come back with valve."
Near Wytheville, VA 24382
Uriah B.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found the ice auger not turning. Reset unit. Adjusted water into unit to reduce ice bridging. All checks ok. ; used 1 WP8567668 (Tie) from stock
Near San Antonio, TX 78258
Shawn W.
Job Details: 06/01/2020
WASHER LG WT5270CW "Replaced the switch assembly sensor. Ran a load and it sensed, filled, washed, rinsed, spins and drains. Unlike other models the water level/pressure sensor’s on an LG are based on frequency measurements. The operation is based on the displacement of the coil attached to the diaphragm. When the coil raises or lowers it changes the electronic characteristics of the oscillator circuit. The frequency differences are read by the main control board. Ohms can lie sometimes. It appears that the mechanical failure in the pressure sensor in conjunction with a failing control board was disturbing the microprocessors understanding of the water level. Unit appears to be fully operational. I stayed in the home to run through a complete Cotton/Normal cycle. I explained to the customer that I would call later in the day and in a few days and that we will continue to have the new control board come in depending on the progress of her follow on wash cycles.; pckd up 1 6501EA1001R (
Near San Antonio, TX 78209
Jim G.
Job Details: 06/01/2020
REFRIGERATOR SAMSUNG RF4287HARS Steven reference# 700388777Ambient refrigerator temp sensor error = 5E Collected service fee. ; ordrng 1 DA32-10104N (temp sensor)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Found dual valve leaking by slowly. Replaced valve. All checks ok. ; used 1 W10341329 (Dual valve) from stock
Near Troutville, VA 24175
Chris S.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 The floor is sloped in one direction causing the RC door to swing to the open position. I didn’t have the necessary shims to shim the right side of the refrigerator. I instructed customer on how to shim it.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Cx still still concerned that the ice dispenser is dispensing crushed when calling for cubes. Explained that the dispenser will dispense some crushed with cubed, simply because of design. Adjusted the water to the unit to try to reduce bridging to the cubes will not get stuck in the dispenser. Cx still experiencing freezing in the fridge compartment randomly. Adjusted the freezer temp to +1 degree. Cx to observe."
Near Robstown, TX 78380
John L.
Job Details: 06/01/2020
DRYER MAYTAG MEDX655DW1 "Inspected unit, found issue within vent lint chute. Chute has scaling and rust and a sticky residue which is catching lint and after some time blocks all air flow. Also motor not turning properly and clamps are not securing motor causing vibration. Replace all these components to resolve issues.; ordrng 1 339956 (seal) and 1 3404162 (motor clamp) and 1 347139 (seal) and 1 348368 (lint chute assy) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 694089 (sub 279711) and 1 8318268 (thermostat,internal) and 1 W10121316 (motor clamp) and 1 W10396032 (motor-drve) and 1 W10681051 (sensor) and 1 W10782659 (pad)"
Near Cave Spring, VA 24018
Chris S.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 The defrost drain tube that passes through the bottom of the unit is collapsed causing the water to overflow into the bottom of the freezer compartment. Instructed customer to expect a call from customer service to schedule a replacement. Reference number 7727932222
Near Corpus Christi, TX 78412
Adam
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unable to find unit warehouse area is overflowing with product. Re-schedule; saved tckt
Near Troutville, VA 24175
Chris S.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 I installed the fan blade and checked operation. All operations check ok. Customer will observe ice production.
Near Troutville, VA 24175
Chris S.
Job Details: 06/01/2020
WASHER WHIRLPOOL WTW8500DC5 I found a broken end of a small drill bit in the drain hose causing a noise.
Near Troutville, VA 24175
Chris S.
Job Details: 06/01/2020
RANGE WHIRLPOOL WFE505W0HZ1 The heating element holder/support was moving as the element got hot and the cooled causing the holder to rub on the bottom of the oven liner. I installed a piece of aluminum foil under each side of the element support which seemed to eliminate the noise. I instructed customer on replacing the aluminum foil periodically.
Near Radford, VA 24141
Uriah B.
Job Details: 06/01/2020
WASHER MAYTAG MVWC565FW1 Checked wire harness connections. Checked valve operation. Checked all other operations. Reset unit. Recalibrated unit. Found water was reversed and corrected. All checks ok. ; used 1 Wp8567668 (Tie) from stock
Near Corpus Christi, TX 78415
John L.
Job Details: 06/01/2020
RANGE WHIRLPOOL WFG320M0BS3 "Inspected unit, igniter is not coming on tested igniter for continuity. No continuity on igniter, issue may be with igniter or possibly may control unit. Replace to resolve this issue.; ordrng 1 W10841330 (cntrl-elec) and 1 W10914411 (igntr-oven)"
Near Salem, VA 24153
Chris S.
Job Details: 06/01/2020
WASHER WHIRLPOOL RTW4516FW2 The hot and cold water hookup was reversed. I switched it and checked operation. All operations check ok.
Near Salem, VA 24153
Chris S.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 I installed the UI and checked operation. All operations check ok. If the issue persists we will replace the hv board WPW10675033
Near Aransas Pass, TX 78336
John L.
Job Details: 06/01/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Unit not powering on, or randomly powers on and will not go through an entire wash cycle. Also UI was not responding when unit did turn on, was able to get unit into diagnostics. No codes pulled. Control issue, replace board and panel.; ordrng 1 W11133139 (console) and 1 W11168783 (cntrl-elec)"
Near Bluefield, WV 24701
Uriah B.
Job Details: 06/01/2020
M/W OTR WHIRLPOOL WMH32519HT3 Door glass broken. Needs new door. W11247375. Biscuit color; ordrng 1 W11247375 (Door (Biscuit))
Near Princeton, WV 24740
Uriah B.
Job Details: 06/01/2020
RANGE KITCHENAID KGSS907XSP01 Between reds 42 volts acBlues 12 volts acYellow 3-4 volts acBad transformer. SR 7727934484; ordrng 1 WPW10111628 (Transformer)
Near Roanoke, VA 24018
Chris S.
Job Details: 06/01/2020
RANGE KITCHENAID KFED500ESS03 The right front burner switch is turning on the light without turning the burner on. We will replace the switch. The oven took about 22 minutes to preheat in a convection cycle. ; ordrng 1 WP7403P23860 (SWITCH )
Near Roanoke, VA 24014
Chris S.
Job Details: 06/01/2020
WASHER WHIRLPOOL WTW8500DW FOR There are 2 error codes. F6E2 F6E3. The UI will need to be replaced; ordrng 1 W11095623 (console)
Near Salem, VA 24153
Chris S.
Job Details: 06/01/2020
WASHER MAYTAG MVWX655DW1 The drive pulley is striped on the motor shaft. ; rqstng P&A on 1 W11283592 (motor-drve)
Near Corpus Christi, TX 78404
Adam
Job Details: 05/20/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Inspection of unit shows large gap on right hand side of freezer compartment causing freezer to grow ice extensively. Replace rails and door to resolve issue. Job does have concession but putting in authorization due to timeframe of door arrival; rqstng P&A on 1 W10397635 (slide) and 1 W10397636 (slide) and 1 W10858419 (dor-fip)
Near Corpus Christi, TX 78412
Adam
Job Details: 05/20/2020
WASHER WHIRLPOOL WTW4816FW2 Inspection of unit shows error code for long Fill no fill as well as stuck key. Both manual and automatic testing of unit show good function on all other components. Replace water valve to resolve issue.; ordrng 1 W10869799 (valve)
Near Alice, TX 78332
Adam
Job Details: 05/20/2020
DRYER AMANA NED4655EW1 Customer complaint of unit getting very hot before stopping states she can almost tell when it’s going to happen. Inspection of unit shows fuses and heating elements in good condition. Unit is getting excellent voltage and airflow. Thermal fuse again has blown out. Replace thermal fuse from truck stock issue resolved.
Near Victoria, TX 77904
Michael
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Installed new module in the freezer, all the lights in the appliance are working normal"
Near Corpus Christi, TX 78412
Adam
Job Details: 05/20/2020
WASHER WHIRLPOOL WTW8500DC0 Cording to all information available shows this unit is well out of manufacturing warranty. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "The water dispenser and ice are not working. Water pressure is good coming from the house, removed the filter to see if it would make a difference, didn’t work, paddle is good, ordered inlet valve and quoted customer, collected for SCF, balance of ordrng 1 W11043013 (valve)"
Near Victoria, TX 77904
Michael
Job Details: 05/20/2020
RANGE WHIRLPOOL RS696PX600 "Door was locked, I was able to unlock it manually. Elderly lady, advised her she would have to pay labor in ordered for me to tear into the appliance to figure out the cause plus the part. It’s possible it is the door latch but could possibly be the control. Didn’t want to spend the money at this time. Showed her where the latch was and how she could unlock it with a clothes hanger"
Near Corpus Christi, TX 78412
Adam
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Inspection of unit shows compressor not turning on. Replace control start device and capacitor to resolve issue; ordrng 1 W10590083 (capacitor) and 1 W10798748 (start-dev) and 1 W11207397 (CONTROL )
Near Victoria, TX 77904
Michael
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Defrosted the evaporator and installed evaporator motor assembly, the appliance is working normal. The customer already paid in full"
Near Victoria, TX 77905
Michael
Job Details: 05/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not making ice fast enough, no error codes on the ice maker, all functions of the ice maker are working normal, except the ice maker fan is dragging, ordered part to resolve issue ; ordrng 1 W10846539 (evaporator fan blade)"
Near Victoria, TX 77904
Michael
Job Details: 05/20/2020
DRYER MAYTAG MEDX655DWO "Complaint, taking too long to dry. Voltage is good at both outlet and appliance, all the fuses and element are good. Ran the appointment it’s getter nice and hot, the air vent goes through the attic to the roof, customer said he has checked it, the appliance is working normal"
Near Port Aransas, TX 78373
Adam
Job Details: 05/20/2020
OVEN JENN-AIR JJW2430DP03 Inspection of unit shows no power to oven switch breaker Unit remain same condition no power to interface. Based on the fact that customer states unit was in self clean cycle when power was lost and unit was stuck in lock position I believe that thermal fuse is most likely cause. Ordering control thermal fuse consul and power supply to resolve issue. ; rqstng P&A on 1 W10260060 (cntrl-elec) and 1 W10782117 (fuse-thrml) and 1 W11040195 (cntrl-elec) and 1 W11102200 (console)
Near Kingsville, TX 78363
Adam
Job Details: 05/20/2020
WASHER WHIRLPOOL WTW5000DW Due to time constraints I was unable to reach Lowe’s job before Store closed. Rescheduling for tomorrow; schdld next appmnt for 5/20 WED !
Near Victoria, TX 77904
Michael
Job Details: 05/20/2020
WASHER MAYTAG MVWX655DW1 "F5E2 error code, cleared error code, tested lid lock, it’s not functioning. Installed new lid lock from truck stock, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid lock and appliance are working normal ; used 1 W11307244 (LATCH) from stock"
Near Kingsville, TX 78363
Adam
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Install components resolve the cooling and frosting issue. But the frost was so bad that it wind up cracking one of the freezer bins and needs to be replaced. Ordering been to resolve issue; ordrng 1 W10485089 (stop-pan) and 1 W10485096 (stop-pan) and 1 W10704091 (bin-freezr)
Near Corpus Christi, TX 78414
Adam
Job Details: 05/20/2020
RANGE WHIRLPOOL WEG745H0FS0 Installed components tested unit issue resolved
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/20/2020
RANGE JENN-AIR JDRP548HL00 Found that the left rear Assembly Valve Manifold goes past off when turning to the right allowing gas to keep coming out the flame spreader. All the manifolds for the knob push in to activate. This one just turns. This will need to be replaced. Part ordered.; ordrng 1 W11320017 (MANIFOLD)
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced Ice Maker. Checked harvest. Checked motor. Tested water fill. Temperatures are within spec. Unit fully operational. Service fee was collected on previous call.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 05/20/2020
WASHER MAYTAG MVWC565FW0 "Checked washer found unit operating as designed, units drain hose was to 6in into drain pipe. Adjusted hose. Also found error code F0E2 over suds causing unit no to drain. Cleared debris from in between basket and tub tested washer unit is working as designed. Job complete."
Near San Antonio, TX 78254
Christian G.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Issue stated by customer: no cool. Spoke with Techline previously who recommended replacing control board. Issue got escalated to engineering who recommended checking pub connections p9 and p22. Unit was clicking still and fans were not running. Replaced Orion box and clicking had stopped, could it get RC fan to run. Replaced evap cover w/fan unit began to cool. Unit currently at 43 degrees after waiting an hour and speaking to Techline, ref#77276014055. Informed customer it may take up to 2 hours to fully cool to set temps. Unit tests good at this time. Per N.R., parts would be covered. Charged customer labor for all visits, collected $162.38(150+tax) via card."
Near San Antonio, TX 78224
Jesus C.
Job Details: 05/20/2020
WASHER WHIRLPOOL WTW5000DW0 "Complaint is unit not spinning g out clothing fully. Found gearcase leaking oil. Oil causing belt to slip on pulleys. Will need to replace gearcase, motor, and belt to correct issue. ; ordrng 1 W11035751 (gearcase) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt)"
Near San Antonio, TX 78224
Jesus C.
Job Details: 05/20/2020
WASHER MAYTAG MVWC416FW0 Complaint is that agitator is loose. Found agitator barrel loose. Center screw backed out. Tightened down center screw. Agitator is sitting flush. No movement. No further issues. Job complete.
Near San Antonio, TX 78221
Jesus C.
Job Details: 05/20/2020
WASHER WHIRLPOOL WTW5000DW1 Complaint is washer not draining water. Tested unit. Drain pump not running. Good power to pump. Pump is bad. Replaced with new drain pump. Ran diagnostics test. Drain pump is running. No further issues. Job complete
Near Atascosa, TX 78002
Jesus C.
Job Details: 05/20/2020
REFRIGERATOR SAMSUNG RF28HFEDTSG/AA Complaint is ice buildup in fresh food ice maker and will not produce ice. Called Samsung tech line. Suggest using kit pn Da82-02705a to correct issue. #7003765592; ordrng 1 Da82-02705a
Near San Antonio, TX 78222
Jesus C.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new reservoir. No issues during testing. Unit is working properly. Job complete.
Near Atascosa, TX 78002
Jesus C.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Installed new control. Ice maker going through harvest. Found fill tube was frozen. Found service pointer for fill tube issue. Will need to install new wire kit. ; rqstng P&A on 1 W10874772 (wire-jumpr)
Near San Antonio, TX 78228
Jesus C.
Job Details: 05/20/2020
WASHER MAYTAG MVWB865GW0 Installed new lid latch. No issues during testing. Tested to complete.
Near Atascosa, TX 78002
Jesus C.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Complaint is not cooling in fresh food section. Found ice buildup on top right of evap. Evap fan is working. Unit having sealed system issues. Will order new evap and reschedule for sealed system tech. ; ordrng 1 W10836706 (evaporator)
Near San Antonio, TX 78242
Jesus C.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Complaint is some food freezing in fresh food section. Tested unit. All fans working. Good frost on evap. Will need to replace fresh food thermistor. ; ordrng 1 W10452402 (thermistor)
Near Boerne, TX 78006
Douglas H.
Job Details: 05/20/2020
REFRIGERATOR SAMSUNG RF4287HARSXAA "Unit needs filter changed. Researched unit model number to find that original filter is no longer made and in order for new style filter to be installed, unit would need updated filter head. Quoted 211.57 for P&L. Collected Sc of 113.66 for grand total of 325. At this point customer didn’t want to proceed with repair. ESTIMATE ONLY!; rqstng P&A on 1 DA97-08006B (FILTER HEAD)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 05/20/2020
ICEMAKER (STANDA WHIRLPOOL WUI95X15HZ00 Unit overfills with water. Finding issue to be faulty water level sensor in RECIRC pump. Ordering RECIRC pump to resolve the issue. ; ordrng 1 W11325175 (RECIRC PUMP )
Near San Antonio, TX 78255
Douglas H.
Job Details: 05/20/2020
MICROWAVE OVEN KITCHEN AID KBHS109BSS00 ESTIMATE ONLY! UI console shorted out. Found to be caused by infestation. Quoted 786.91 for P&L collected Sc. ; rqstng P&A on 1 WPW10420954 (CONSOLE)
Near Boerne, TX 78006
Douglas H.
Job Details: 05/20/2020
DISHWASHER WHIRLPOOL WDT720PADM1 "Unit not functioning properly. Had f7e1 heater fault. Ran diagnostics testing to check unit for functionality. Motor not functioning. Also found unit vent assembly not functioning. All other functions are working properly. Quoted 594.61 for Sc, P&L plus tax. Customer declined repair. Collected Sc of 113.66"
Near San Antonio, TX 78254
Douglas H.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Unit freezing up EVAP, ran diagnostics testing to check heater functions. Heater functioning properly. Finding cause to be faulty UI board. Ordering UI to resolve the issue. Unit will need to be defrosted upon return ; ordrng 1 W11214887 (UI CONSOLE)"
Near Von Ormy, TX 78073
Ezequiel V.
Job Details: 05/20/2020
WASHER MAYTAG MVWC555DW0 Checked washer found washplate gear smooth no groove For gearcase to agitate. Checked gearcase threads no discrepancies found. Collected service call fee. ; rqstng P&A on 1 W10902814 (washplate)
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Confirmed diagnosis of leak in SS. Found leak at previous dryer. Replaced dryer and service port to resolve the issue. Vacuumed and recharged unit. Unit began cooling immediately upon testing. No further issues at this point.
Near San Antonio, TX 78253
Justin
Job Details: 05/20/2020
DRYER WHIRLPOOL WED6120HC0 Unit will spin during diagnostics mode but will not engage when trying to run a cycle. Need to order control board and door switch. ; ordrng 1 W11307535 (DOOR SWITCH ) and 1 W11413572 (CONTROL BOARD )
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 05/20/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Replaced back left valve assembly due to low flame. Unit is working as designed. Job complete.
Near San Antonio, TX 78260
Jim G.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Upon return visit verified that there was also a freezing up issue at the refrigerator evaporator. Thawed unit but will also replace thermistor as a precaution. ; ordrng 1 W10574307 (cover-evap) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78245
Christian G.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Issue stated by customer: no ice, not dispensing water. Found unit barley giving water and ice try empty. Checked valves at bottom of fridge and there was no water coming from valves. Pulled unit out and water line was kinked. Re secured line and stabilized line so there wouldn’t be any more kinks. Water dispenser. Ice maker did t not fill. Found fill valve frozen. Cleared line. Unit passed ice harvest and fill test. Informed customer to toss first 2 batches of ice. Unit tests good. Informed customer of survey."
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 05/20/2020
DISHWASHER KITCHENAID KDTM404EBS2 issue is the door will not close. This is a result of bent tub not allowing the door catch to be engaged. Ordering tub to resolve issue. ; rqstng P&A on 1 W10681512 (tub-dishwr)
Near San Antonio, TX 78254
Christian G.
Job Details: 05/20/2020
RANGE WHIRLPOOL WFC150M0EB4 Previous tech came and replaced burners. Customer said she had t tested burners since. Replaced control. Unit tests good
Near , TX 78015
Tommy B.
Job Details: 05/20/2020
RANGE WHIRLPOOL WFG515S0ES1 CVS visit found burner to be restricting gas flow. Swapped out with new brake burner to resolve issue this time. Unit testing good. No further issues at this time.
Near San Antonio, TX 78245
Richard G.
Job Details: 05/20/2020
WASHER MAYTAG MVWC465HW2 "Customer complaint is that the unit went through sensing fill and wash, then all lights on the unit went blank. Entered diagnostics and found error codes F8E1 no fill long fill, ran unit through automatic test. Found issue to be with valves and control.; ordrng 1 W11210459 (valve) and 1 W11249158 (cntrl-elec)"
Near Schertz, TX 78154
S. L.
Job Details: 05/20/2020
WASHER WHIRLPOOL WFW8620HC1 DOP provided shows 1 year exactly from dispatch date unit under warranty Found door lock error codes tested assembly it has failed wiring good per tech sheet ordering new door lock rescheduling Friday. If issue not resolved ACU needed.; ordrng 1 W11316250 (LOCK)
Near San Antonio, TX 78260
Jim G.
Job Details: 05/20/2020
DISHWASHER KITCHEN AID KDTM354ESS3 Motor is no responsive. Replaced sump/motor assembly. Issue resolved.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 05/20/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Customer stated the Unit is not producing ice. Ran diagnostics and found the condenser fan motor to be nonfunctional. Ordering new Motor to resolve issues.; ordrng 1 W11123104 (motor-cond)
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced hinges and they are functioning as designed currently. Unit fully operational.
Near Selma, TX 78154
S. L.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB02 Fill tube froze to icemaker causing ice bin to freeze over due to poor water flow from valve tested pressure it was good needs new valve ice bin and fill tube set appt for Friday. If door is in before please have door sent with tech on this date instead of 20th.; ordrng 1 W11043013 (valve) and 1 W11185686 (ICE BIN) and 1 W11415785 (FILL TUBE)
Near San Antonio, TX 78260
Jim G.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL ED2VHEXVQ01 It appear low water pressure might have been at fault. Modular ice maker passed all diagnostics and had already made a few batches of ice by the time I arrived. Issue resolved. Educated customer on water pressure level.
Near San Antonio, TX 78253
Justin
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Ice production is as designed, customer said drinks were freezing. Suggested making temp adjustments for less food in fridge. Also to make sure circulation is not effected."
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 05/20/2020
RANGE WHIRLPOOL WFC150M0EW4 Replaced cooktop harness upon replacing found damage to surface elements connection due to melting on harness. Ordering element to resolve issue.; ordrng 1 W11396790 (ELEMENT SURFACE)
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Unit is definitely not draining. Replaced drain pump. Unit started draining. No errors during diagnostics. Unit fully operational. Spoke to the client about low water softener piggy backing off drain hose possibly causing future problems with the drain pump. Instructed customer on proper dishwasher care and use.
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/20/2020
WINE COOLER KITCHEN AID KUWS24RSBS01 Upon arrival could hear a very audible clicking. The source was the defrost timer. It appears to be intermittently malfunction. I verified with techline and spoke to Robert SR# 7727866431. Customer declined repair as they are considering purchasing new unit.