Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
ICEMAKER (STANDA SCOTSMAN SCN60GA1SS "Customer wanted unit cleaned and stated unit holding water. Found that to be caused by a clogged drain line, in clogged drain tube to resolve that issue. Upon starting clean cycle noticed that the ice breaker bearing is shot and caused staining throughout the unit, such as basin and ice deflector. Quoted near 1300 for repair. Customer didnt want to proceed with repair. Customer also had me look at an LG washer while in home (new ticket wouldnt go through) collected Sc for both No further issues at this time"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
COOKTOP ELECTRIC JENN-AIR JEC4536BB Last trip found cracked cooktop. Replaced cooktop to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78015
Douglas H.
Job Details: 01/27/2021
DISHWASHER MAYTAG MDB4949SHZ0 "Last trip found faulty console, door latch and control. Replaced all 3 parts to resolve the issue. Unit testing good now. No further issues at this point. Diagnostics was done prior to warranty expiration. Per Sb web warranty expiration was 11/6/2020, diagnosis was 11/5/2020. This repair is covered under warranty."
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Tested unit. Not draining. Found wiring to drain pump was damaged. Repaired wiring to pump. No further issues. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Installed new control. No issues during testing. Job complete.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/27/2021
DISHWASHER KITCHEN AID KDTE254ESS1 "Installed all new insulation around and under dishwasher, 4 layer insulation is needed. Ordering to resolve issue.; used 1 W10526105 (4 layer insulation) from stock"
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
WASHER AMANA NTW4516FW3 Tested unit. Noise during spin cycle. Found wire harness. Loose causing noise issues. Secured harness. Noise is gone. No further issues. Tested to complete.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found bad bi metal defrost in freezer, spoke to customer about issue. Customer stated they will contact office if they want to continue service. Job complete.; rqstng P&A on 1 W10772353 (Evaporator Cover Assembly)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRSC500ESS01 Replaced refrigerator door due to dents after replacement no issues with door. Checked ice maker found ice maker tray cracked ordering ice maker to resolve issue.; ordrng 1 W11130444 (Ice maker)
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
DRYER WHIRLPOOL WED5000DW2 Installed door seal. No further issues. Tested to complete.
Near San Antonio, TX 78250
Richard G.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KRFF507HPS00 Customer complaint is that the light in the freezer is not working. Verified issue. Lights in top of refrigerator are not working either. Will need light module for freezer section.; ordrng 1 W10695459 (module)
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
WASHER MAYTAG MHW6630HC0 Installed ew dispenser. No leaks during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
DRYER MAYTAG MEDX655DW Tested unit. Not heating properly. Found hi limit was tripped. Reset hi limit. Good heat good airflow. No further issues. Tested to complete.
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW1 Tested unit. Good agitate. Will not spin. Gearcase not grabbing splines on basket. Will need new basket and washplate. ; rqstng P&A on 1 W10752719 (basket) and 1 W10902814 (washplate)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/27/2021
DRYER MAYTAG MEDB855DC4 Our customer had one our two occurrences of a load noise. I was unable to replicate. Ran diagnostics. I explained to our customer that there was perhaps a temporary object that started noise in the unit but is now gone. Asked her to monitor and take a adjourned recording if it returns. This unit is functioning as designed.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer complaint is that the unit is still making the vibrating noise in the back of the unit. Did not hear the noise while in home. Did notice that there is no fan blade on the condenser fan motor. Did not find a fan blade or pieces of a fan blade in the compressor area. Fan blade was likely forgotten during manufacturing. Ordering fan blade. Noise could be coming from overheating of compressor due to no fan blade.; ordrng 1 WP12825803 (blade)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Called Tech Line again. Our customer is still having a problem. It could be either the dispenser or spray arms. I tested unit without soap and I noticed that the middle and top spray arm are not moving. I called Tech Line again. Talked to Leon. Its wave force. We need to considerably lower the soap amount.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/27/2021
WASHER WHIRLPOOL NTW4516FW3 "Replaced shocks. RN calibration, automatic test mode and manual for spin and agitate. Unit is now fully functional. Ran diagnostics with no fault codes."
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/27/2021
MICROWAVE OVEN KITCHENAID KOCE507EWH11 "Duplicate ticket Replaced ui on microwave/oven combo after replacement ui did not turn on, called techline stated bad wire harness coming from control to ui. Ordering harness to resolve issue. SR7729828464"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KUDF204ESB01 "Replaced control board on refrigerator due to door alarm going off after replacement no issues, no noise heard. Job complete."
Near Rio Medina, TX 78066
Richard G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Customer complaint is that the unit is no longer cooling. Found issue to be with harness and thermistor. Ordering parts. Collected service call fee.; ordrng 1 W11501934 (HARNESS) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Unit not draining, checked float switch ; ordrng 1 W11255994 (Float switch) and 1 W11497943 (Drain pump)"
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDTE234GPS0 "Found unit to have a bad sump pump motor, replaced and tested to complete."
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG320M0BS3 "Unit is tripping the breaker soon as it is plugged in, will need control ; ordrng 1 W11126814 (Control)"
Near Boerne, TX 78006
Tommy B.
Job Details: 01/27/2021
OVEN ELECTRIC (D KITCHEN AID KDRS483VSS03 Customer stated that the issue is the light sometimes remains on when the door is closed also affects heating. The switch on the right oven door is not depressed fully when the door is closing. Unit needs a new switch/latch. Ordering parts to resolve issue.; ordrng 1 W11029221 (Door latch)
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Previous visit found faulty water valve. Swapped out with new parts to resolve issue. No further issues at this time.
Near San Antonio, TX 78247
Jim G.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5000DW3 Unit has several issue the gearcase is squealing. Actuator my also be failing. ; ordrng 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W10913953 (Belt)
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/27/2021
FREEZER WHIRLPOOL WZF79R20DW03 "Temperatures in FC are within acceptable range. Found that the unit has food blocking air flow pin the center. Picture included. Found that the foundation of the home is slightly unbalanced. As a result, I found that the unit is not balanced correctly. I tried to balance it in spite of the uneven floor but it caused the other side of the refrigerator to creep. I suggested using a shim on the right front of the refrigerator. This unit is fully operational and is only making a sound when the compressor is running when out of balance. My adjustments made it better but it could come back because of the uneven flooring. I used a Zip tie WPW10339879 to help keep some of the wires away from the compressor better.; used 1 WPW10339879 (Zip tie) from stock"
Near Boerne, TX 78015
Douglas H.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG505M0BS3 "Unit oven door, screw fell out of handle holding the right side of the door together. After locating the screw, resecured handle and oven door properly. Unit testing good now. No further issues at this point."
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
WASHER WHIRLPOOL WFW9451XW00 Customer stated unit showed f21 long drain. Verified error code. Checked drain filter to that filter completely clogged up. Removed debris to resolve the issue. Unit testing good now. No further issues at this point. Collected priority Sc.
Near Pipe Creek, TX 78063
Richard G.
Job Details: 01/27/2021
WASHER MAYTAG MVW6230HW0 Customer complaint is that the unit is showing an F7E1 code. Entered diagnostics and verified fault code. Will need control that is on order. Customer is not happy that I did not have the part for the repair. Will be contacting the office shortly.; O-emld tckt
Near Terrell Hills, TX 78209
Jim G.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KBSN608EPA01 No voltage issues just another led failure. Replaced with new module. Issue resolved.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFC704FPS04 Customer stated that the issue is the unit is not cooling in the refrigerator section. Unit is cooling adequately in the freezer section. Refrigerator Thermistor did not pass check in diagnostics. Ordering parts to resolve issue.; ordrng 1 W11395558 (Service kit) and 1 W11442053 (UI)
Near Helotes, TX 78023
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR JENN-AIR JB36NXFXRE installed icemaker arm. No payment required per AE.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/27/2021
RANGE MAYTAG MGR6600FB1 Replaced rail. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/27/2021
ICEMAKER (STANDA KITCHEN AID KUIX305ESS1 Customer stated they had a RO water pressure adjusted and since then the unit makes too much ice. Found issue to be caused by faulty bin thermistor confirmed in diagnostics. Collected service call. ; ordrng 1 WPW10511923 (Bin thermistor)
Near Boerne, TX 78006
Colton B.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Issue was ice skating UCB under ice bin. Finding issue to be that ice maker is over filling and ice maker facia was not seated properly. Ordering new ice maker, valve and IM facia. Will call customer when parts come in. ; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy) and 1 WPW10553630 (escutcheon)"
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFE505W0HB2 Checked range found terminal block lines burnt off ordering main harness to resolve issue. ; ordrng 1 W11134842 (Main harness)
Near San Antonio, TX 78260
Jim G.
Job Details: 01/27/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Verified missing frame screws and trim for right side. ; ordrng 1 W10536162 (Right trim) and 1 W10536162 (Trim kit screws)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/27/2021
REFRIGERATOR MAYTAG MFT2976AEM00 Delivered compressor. Closed ticket.
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found water not turned on, ran through diagnostics and test passed. Heating element is working. Moved the rinse aid to max release it was on its lowest setting."
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/27/2021
WASHER MAYTAG MVWB765FW1 The unit started working when our customer found that there was a object in the lid lock. No need for repair at this time. Nothing charged.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KBSD608EBS01 Customer stated the issue is there is one light out in the refrigerator compartment and all lights out in the freezer section. Found issue to be faulty LED module. Swapped out with new parts to resolve issue and unit is testing good with no further issues at this time. Yes to survey.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/27/2021
REFRIGERATOR LG LSFXC2476S00 Sealed system issue. Compressor is functioning and evaporator fans are functioning. No frost pattern.
Near San Antonio, TX 78245
Justin
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer evap is completely frozen. Will need thermistor and motor fan harness. ; ordrng 1 W11032800 (Motor evap) and 1 W10316760 (Thermistor for freezer)
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/27/2021
WASHER MAYTAG MVWB835DW5 "Checked washer found oil leaking from gearcase splattered on inner washer walls, ordering gearcase and lid lock to resolve issue.; ordrng 1 W10787878 (Lid lock) and 1 W10868473 (Gearcase)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 01/27/2021
MICROWAVE OVEN JENN-AIR JMW2430DS01 Swapped out control with new parts to resolve issue and unit powered on immediately. Testing good with no further issues at this time.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFE515S0EW "Issue was cracked cooktop. Replaced cooktop, unit tested good."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/27/2021
REFRIGERATOR SAMSUNG RF23J9011SR "Issue was ice in the ice room. Replaced bin and ice maker. Used silicone to seal up seam in the ice room. Put everything back together, unit testing good."
Near San Antonio, TX 78230
Tommy B.
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDFE204ESS0 Customer stated that the issue is the unit is not completing cycles. Diagnostics revealed error codes F7E1 F6E4. Found issue to be faulty float switch. Ordering parts to resolve issue. Collected service call.; ordrng 1 WPW10195039 (Float switch)
Near San Antonio, TX 78216
Tommy B.
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW2 Customer stated that the same issue returned. Unit needs a new lid latch assembly. Ordering parts to resolve issue. ; ordrng 1 W10682535 (Lid latch)
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 "Unit is working as designed, no issues to fix."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/27/2021
WASHER WHIRLPOOL WFW87HEDW1 Customer complaint is no hot water on certain settings when set to hot. No error codes were found for this issue. Finding issue to be a faulty control. Ordering new control and panel to resolve issue. Will call customer when parts come in. ; ordrng 1 W11096963 (cntrl-elec) and 1 WPW10750477 (panel-cntl)
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "This unit has now been intermittently stopped working and there have been light problems. When the deli control is unplugged and there are power problems and other loads not working this calls for either a new control or power control. According to Whirlpool Tech Line there is no definitive way to determine, so both will need to be changed. Since we are now having light issues, I have ordered a led control and module as well.; rqstng P&A on 1 WPW10624574 (Control Electronic) and 1 WPW10675033 (Control electronic) and 1 W10804160 (Led control), ordrng 1 W10695459 (Module), states that autho needed"
Near San Antonio, TX 78255
Richard G.
Job Details: 01/27/2021
DRYER MAYTAG MED6000AW0 Replaced the heating element and the cutoff. Tested to complete. Unit is good to go. Collected parts and labor. Thermostat was wrong part in bag.
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
RANGE WHIRLPOOL WEE510S0FS2 "Cosmetic issue is on the user interface, not covered under warranty. Customer is going to contact whirlpool to see about covering part."
Near San Antonio, TX 78216
Jim G.
Job Details: 01/27/2021
REFRIGERATOR MAYTAG MRT118FFFZ06 Will replace control once it arrives. Please contact once it is available. ; schdld next appmnt for 1/29 FRI !
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Leveled out unit, door is shutting hard due to weight in door and not leveled correctly."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/27/2021
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Linked over to app. Issue resolved.
Near San Antonio, TX 78227
Justin
Job Details: 01/27/2021
WASHER MAYTAG MVWC565FW1 "Cheeked for fault codes, only see F0E5. Ran diagnostics and calibration on unit. Unit finally showed me inlet water fault, replaced water valve. Unit is good to go."
Near Converse, TX 78109
S. L.
Job Details: 01/27/2021
VENT HOOD UNKNOWN WVW51UC0FS2 Arrived open box removed protective film found small dent in bottom right front corner showed customer he did not want it installed and wanted part reordered reordered part. ; ordrng 1 W11328682 (Chimney)
Near San Antonio, TX 78239
S. L.
Job Details: 01/27/2021
DRYER WHIRLPOOL WED4850HW0 Unit turns on but not heating again removed rear panel verified voltage checked connections and for open circuits found open thermal cut off again. Customer states he cleaned vent from roof to wall. But same vent hose installed which is partially crushed. Called tech line spoke to Rick sr 7729772975 verified airflow internally is good but vent to wall is obstructed. Advised customer this is cause. Per techline replace thermal cutoff again replace operating thermostat and heater also i bent up deflector near heating element . Customer to fix ventilation issue call when parts come in.; ordrng 1 WP3387134 (Thermostat) and 1 W10900067 (Thermal cutoff) and 1 279838 (Element)
Near Pleasanton, TX 78064
S. L.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Found RC evaporator frozen over left side defrosted tested thermistor in ice water 8.3k ohms. Did test 4 frost paterrn correct valve working called tech line Sr 7729846987 was told since evaporator cover is cracked this is most likelihood cause everything else working correctly. Advised customer i will need to replace cover for that and thermistor and missing screws, Let customer know that there is possibility additional parts may be needed and they are responsible for all parts on unit at time of service. ; rqstng P&A on 2 67006425 (Screw)s and 1 W11211387 (Evaporator cover) and 1 W11190819 (Thermistor cover)"
Near San Antonio, TX 78260
Jim G.
Job Details: 01/27/2021
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS01 Replaced fuse and TOD for bottom oven unit. Issue resolved. United tested properly thereafter.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/27/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Replaced console. Issue resolved.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/27/2021
WASHER MAYTAG MHW6630HW1 Contacted techline spoke to Ed SR# 7729835883 together we were able to verify a use & care issue. Referred to customer experience number.
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR SAMSUNG RS25J500DSRAA "Checked refrigerator found freezer having ice build up at bottom of freezer, checked evaporator found small ice build up under evaporator right side causing leak, removed build up refrigerator working as designed. Job complete."
Near Floresville, TX 78114
S. L.
Job Details: 01/27/2021
MICROWAVE OVEN JENN-AIR JMC2430IL02 With 2nd tech replaced hinges arm and doors tested door opened better found bent side rail. ordered right side rail; ordrng 1 W10416255 (Rail right side)
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Prior to arrival called customer to state time of arrival no answer left voicemail. Arrived at customers home. Customer stated they longer need service. Job complete.
Near Adkins, TX 78101
S. L.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5105HW0 Found loud screech in spin no errors found oil from gear case leaked on belt motor and pulley ordered all 4.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11026785 (Motor)
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW1 "Checked washer found only spinning washplate when in spin , found broken gearcase . Washer will need gearcase and cam to resolve issue. Collected service call fee. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"
Near San Antonio, TX 78216
Jim G.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Rich SR# 7729838163 advised cleaning condenser coil which were very blocked up. No signs of thawing or failure at this time.
Near Boerne, TX 78015
Colton B.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Issue was no water dispensing and no pantry UI operation. Replaced control, UI and pantry UI. Unit now dispenses water, but pantry UI still does not work. Ordering wire harness for pantry and returning.; ordrng 1 W11170612 (harns-wire)"
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
DRYER WHIRLPOOL WED5000DW2 Installed door seal. No further issues. Tested to complete.
Near San Antonio, TX 78256
Colton B.
Job Details: 01/27/2021
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Issue was a dead oven console. Replaced console, unit tested good."
Near Converse, TX 78109
S. L.
Job Details: 01/27/2021
MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 Removed unit from cabinet. Replaced failed capacitor open diode and magnetron tested unit all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 01/27/2021
ELECTRIC HEATING SEASONAL - ALLEN n/a Followed instructions installed new overheat protector and ceramic clip tested all operations normal.
Near , TX 78114
S. L.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW8500DC2 Found F8 E1 error. Checked found failed inlet valve. Replaced valve tested no leaks all operations normal recalibrated unit cleared errors.
Near Boerne, TX 78015
Douglas H.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT780SAEM1 "Tenant stated thinks unit not getting water. Tested unit to find that the water supply is sufficient, finding that the motor is clogged up. Unit would need new motor assembly to resolve the issue. Quoted 459.24 for all costs, home owner wants to think about repair. Collected Sc. ESTIMATE ONLY!"
Near , TX 78015
Douglas H.
Job Details: 01/27/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Last trip found faulty control panel and controls. Replaced all 3 parts to resolve the issue. Unit testing good now. No further issues at this point
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found debris in pressure hose removed no issues, tested washer checks good. Job complete."
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/27/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "This unit is trapped in by the cabinetry and will have to be removed to complete the repair. I will need access to the top panels and the ability to plug it in for testing. Our customer will make arrangements with the builder, then give us a call.; O-emld tckt"
Near San Antonio, TX 78251
Richard G.
Job Details: 01/27/2021
OVEN ELECTRIC [S WHIRLPOOL WOS92EC7AS04 Customer complaint is that the unit is taking a long time to heat up. Customer states that we previously replaced a sensor and that the part should be in warranty. Checked with office regarding previous service calls for this unit. None were found. Customer is going to check records and see if maybe it was a different company that came out. Did not collect.
Near San Antonio, TX 78213
Justin
Job Details: 01/27/2021
RANGE JENN-AIR JDS1450FP0 Need slide ; ordrng 1 W11131365 (Slide drawer)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
FREEZER WHIRLPOOL WZF34X20DW01 "Last tech found faulty control and thermistor, suspected leak and ceased compressor. Found restriction in SS causing issue. Installed dye drier, Vacuumed unit, held vacuum. Charged unit held charge. Replaced control and thermistor as well. Unit began cooling immediately upon testing. Advised customer to allow at least 24 hrs to cool down properly. No further issues at this point."
Near Comfort, TX 78013
Colton B.
Job Details: 01/27/2021
DISHWASHER KITCHEN AID KDPE334GPS0 Issue is unit is stopping mid cycle. No error codes found. Finding issue to be unit sensing door opened during wash. Ordering new latch and control to resolve issue. Control is covered under warranty. Customer is only responsible for labor and latch costs. Will call customer when they come in.; ordrng 1 W11120155 (control-elect) and 1 WPW10653840 (door latch)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/27/2021
WASHER WHIRLPOOL CAE2745FQ "Issue unknown. Plugged unit in, everything is testing okay. Power cord is smashed, ordering new one to resolve issue. ; ordrng 1 W10916256 (cord-power)"
Near Boerne, TX 78006
Colton B.
Job Details: 01/27/2021
ICEMAKER (STANDA KITCHENAID KUID508HPS00 "Issue was low ice production and water in ice bin. Replaced spray tube to resolve that issue. Found pressure hose installed incorrectly, fixed that, unit now drains as it should. Unit tested good."
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5105HW0 Installed new motor. Still making noise. Not as loud. Called tech line. Sr 7729846185 suggest replacing gearcase cam and belt. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11423758
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/27/2021
WASHER ROPER RTW4516FW2 "Checked washer found washer running with lid open, f1e1 ordering control board to resolve issue. ; ordrng 1 W11101494 (Control Board)"
Near San Antonio, TX 78228
Jesus C.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF560SMHW00 Tested unit. Not cooling. No Freon in system. Found leak coming from manufacturers welds on drier. Replaced dye drier. No leaks. Good pressures. Job complete. ; used 1 WPW10143759 (DRIER-HV) from stock
Near San Antonio, TX 78228
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Swapped out fridge thermistor in the refrigerator section with new parts to resolve issue. No further issues at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
OVEN ELECTRIC [S WHIRLPOOL WOS31ES0JS01 "Unit console stainless portion coming off the upper left hand corner. Unit needs a new console assembly as this is a safety hazard of possibility of cutting someone, as well as still under cosmetic warranty. Ordering console to resolve the issue. Part on b/o; ordrng 1 W11371420 (Console ss)"
Near Bulverde, TX 78163
Jim G.
Job Details: 01/27/2021
ICEMAKER (STANDA SCOTSMAN CU1526MA-1A Ive already just replaced the water pump the unit. I contacted support and we were able to isolate the issue at the water level sensor. I discovered the harness was not fully inserted or was missing a pin altogether. Either way I verified it was connected and secure. The unit tested properly thereafter. Issue resolved.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/27/2021
DRYER WHIRLPOOL WED4950HWO Block lint rap. Verified clear vents.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ Tightened freezer door handle. Issue resolved.
Near San Antonio, TX 78251
Richard G.
Job Details: 01/27/2021
DRYER MAYTAG MEDB835DC4 "Customer complaint is that the unit is still not heating well on times dry. Entered diagnostics and found error code F3E1 exhaust thermistor open/shorted. Previous notes state this part was needed, but I forgot to order. Will need to replace exhaust thermistor. Customer will order the part and install to save money. Did not collect, service call for this is within 90 days."
Near Center Point, TX 78010
Colton B.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS588FIHW "Customer issue is that the cooling was turned off in the middle of the night. Turned cooling back on, unit testing good. Finding issue to be a glitch in unthreatening UI. Told customer I’d orders new UI just in case. Customer also wants two new filters. Quoted customer for filters. Will call customer when parts come in. ; ordrng 2 EDR1RXD1 (water filter)s and 1 W11130216 (cntrl-elec)"
Near San Antonio, TX 78227
Justin
Job Details: 01/27/2021
DRYER WHIRLPOOL WED7120HW0 "Customer said drying with timed dry worked, lets me know heater is cycling correctly. Replace electrodes, instructed customer to follow use and care guide when loading and selecting sensor drys."