We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Alexander, AR 72002
Blake D.
Job Details: 03/31/2022
"Called customer, customer informed me that they canceled the appointment a few weeks ago"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Little Rock, AR 72210
Micheal
Job Details: 03/31/2022
"Customer gets an intermittent F9E1 error code. Ran diagnostics and did show an F9E1 error code. Removed pump, no obstructions in pump. Found drain hose clear and installed correctly. Ran unit on normal cycle and error did not reappear. Performed hard reset on acu. Ran drain/spin which worked correctly. Customer will call back if any further issues arise. Install wire tie on drain hose from truck stock W11390781..; used 1 W11390781 (Wire tie) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/31/2022
Tested unit. Will not start self clean. Found bad control. Gave estimate for repairs. Part 200. Labor 75. curtis nelson reed 2109930263; ordrng 1 W11528249 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/31/2022
"Customer stated issue started with old going unbalanced and then unit locked up and wouldnt open. Once unit unlocked the white bezel broke apart and caused lid lock to break, also found the ui panel broken through start button and power button. Ordering suspension for off balance and lid bezel and lid lock for the locked issue and console for the break in the console causing a functional issue with buttons. Some parts oos. Collected psc. Unit is in warranty ; ordrng 1 W11545554 (Bezel white) and 1 W11394572 (Lid lock) and 1 W11478526 (Panel ui) and 1 W11400156 (Suspension)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/31/2022
I found the machine locked and unresponsive save for a long drain error code (F9E1) on UI display. I was able to adjusted the machine by tilting it backwards and the adjusting the drain line which was far too deep about 18 in the stand pipe which is already quite short. I adjusted the line and tested the unit thoroughly. Issue appears resolved. I contacted tech line and spoke to Kirt SR# 7733315261who instructed me to run DLMS cycle to address some cycle irregularities. Issu is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Cibolo, TX 78108
Chris S.
Job Details: 03/31/2022
Called tech line spoke with adrain sr 7733320220 still having issues with washer found issue to be late lock latch was faulty need to change that out first then see if everything works. Latch is out of stock.; ordrng 1 W11394572 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Schertz, TX 78154
Chris S.
Job Details: 03/31/2022
Customer stated that they were hearing a loud noise from freezer side found it should be faulty evaporator motor. Ordering evaporator motor to fix issue.; ordrng 1 WP2315549 (evap fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
S
Job Details: 03/31/2022
Upon arrival customer stated that unit would only dispense crushed ice. Verified a faulty solenoid not allowing the ice bin to switch from crushed to whole cubed ice. Ordering 1 WP2152713 to resolve issue. ; ordrng 1 WP2152713 (Solenoid)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78249
Garry
Job Details: 03/31/2022
Replaced heating element with brass bushings with updated element with stainless bushings as per SPW11540964/Special Project Code S17304. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03'
Near Schertz, TX 78154
Chris S.
Job Details: 03/31/2022
Customer stated that icemaker was not working tested water dispenser got low pressure and ice cubes were looking very small tell customer to change out water filter since it has been changed out for nine months but that I would order icemaker just in case. Customer is going to go buy a new water filter today and test it out and if everything works shell call back to cancel tickets.; ordrng 1 W10884390 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB01
Near Converse, TX 78109
Chris S.
Job Details: 03/31/2022
Customer stated the refrigerator keeps turning off completely and then turn it back on also found frost on evaporator cover. Ordering control board start device and evaporator harness with bi metal defroster need authorization for parts.; rqstng P&A on 1 W11551372 (Evaporator harness) and 1 W11293378 (cntrl-elec) and 1 WPW10197428 (start relay)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78217
S
Job Details: 03/31/2022
Upon arrival customer stated the water valve would leak. Verified a cracked and broken dual water inlet valve. Took the broken water inlet valve and customer discarded it. Ordering 1 W11316256 to resolve issue.; ordrng 1 W11316256 (Double inlet)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Converse, TX 78109
Chris S.
Job Details: 03/31/2022
Customer stated that dryer when turned on was making screeching noise than it should be pulley wheel and assembly rusted need hopefully idle assembly.; ordrng 1 W10837240 (idler pulley)
We serviced a
WHIRLPOOL DRYER
Model WED8500DW3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/31/2022
Unit no longer needs service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78209
S
Job Details: 03/31/2022
Upon arrival switched out gasket and sprayer arms. Issue persisted. Pulled the entire unit out and noticed that the front legs were all the way down causing the leak to happen from the seal due to the unit not being angled back. Due to the unit being able to lean back the unit was to far down allowing water to leak out of the front left. I could not raise the legs while the unit was in the cubby hole due to the marble top being so close to the unit. Advised customer of the situation and she relayed that she would let the contractor know and fix the issue. I tested the unit before reinstalling the unit and no leaks occurred. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78232
S
Job Details: 03/31/2022
Upon arrival customer stated unit would not cool on refrigerator and freezer side. Contacted tech line and per tech line we have a faulty compressor. Per tech line order drier assembly and compressor as well as all couplers. Ordering parts to resolve issue. I have poor signal and right before ending the call with tech line I was unable to get the sr #. Needs sealed system tech out. ; ordrng 1 W11455472 (Compressor) and 1 W11504420 (Coupler) and 1 W11506635 (Coupler) and 1 W11504431 (Coupler) and 1 W11024453 (Drier assembly) and 1 W11504445 (Coupler) and 1 W11313694 (Coupler) and 1 W10891060 (Coupler)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/31/2022
Unit no longer needs service.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Kerrville, TX 78028
Drew
Job Details: 03/31/2022
"Replace glass cooktop to resolve issues, customer was trying to tell me something but I couldnt understand. Asked if she can contact the office to talk to someone that speaks Spanish. No further issues at this point"
We serviced a
WHIRLPOOL WASHER
Model LSQ9110PW1
Near Kerrville, TX 78028
Drew
Job Details: 03/31/2022
"Upon arrival found the motor coupler cracked, and bad drain pump. Spoke with Rick from tech line and received Sr 7733318626. Ordering coupler and drain pump to resolve issues p; ordrng 1 WP3363394 (drain pump) and 1 285753A (coupling,motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Kerrville, TX 78028
Drew
Job Details: 03/31/2022
Replaced track stop to resolve issues. No further issues at this point
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78252
Jay
Job Details: 03/31/2022
Plug unit on and hit start loud ugly noise happens. Drive motor output shaft is out of its gasket and spinning freely. Ordering motor and blower wheel. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHEXNS02
Near San Antonio, TX 78250
Jay
Job Details: 03/31/2022
Arrived and unit was beeping. Opened door and lights are intermittent as well as the temperature changing for both freezer and fridge. Main control board as well as the climate board are out of stock and discontinued. Collected 134.23 for service call in cash.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/31/2022
Installed new control. Unit able to go to diagnostics. Will not power on for regular cycle. Error code F6E1. Will need to replace UI. ; ordrng 1 W11135391 (UI)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Helotes, TX 78023
Jesus C.
Job Details: 03/31/2022
Installed new kickplate toe panel and control. Tested unit. Ran diagnostics test. Starts the. Shows F7E1 error code. Will need to replace sump assembly. ; ordrng 1 W11460946 (Sump)
We serviced a
FRGIDAIRE RANGE
Model LGGF3046TFE
Near San Antonio, TX 78209
Garry
Job Details: 03/31/2022
Customer complaint of Front Oven Door Panel being shattered. Ordering 1 Oven Door Outer Panel (316355501) to resolve issue. Collected SC & quoted $164.99 for parts & $117.45 for labor. Please schedule for soonest availability once parts arrive. ; ordrng 1 316355501 (Oven Door Outer Panel (glass))
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Floresville, TX 78114
Daniel
Job Details: 03/31/2022
Returned with parts to repair. Installed new control and tested unit. Both bake and broil elements are now powering on as they should. Upon leaving customer got upset that I was taking old control back with me and stated it was his property. Customer grabbed control and demanded to speak with supervisor. Customer spoke with DH and DH explained the reasoning we would need to take part back. Customer told DH that he would not allow me to leave with part. Was instructed by DH to leave asap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78233
Chris S.
Job Details: 03/31/2022
Customer stated the refrigerator was not sitting a line and the doors were let in warm air. Found it should be refrigerator was off balance fix legs tested and everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78006
Sebastian
Job Details: 03/31/2022
Customer had purchased their own hose went ahead and installed the hose and collected for the hose installed last time 75 labor $30 for the inner hose
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Jim G.
Job Details: 03/31/2022
I verified a kinked water line. Used wire tie to correct. Issue resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ07
Near San Antonio, TX 78245
Jay
Job Details: 03/31/2022
Replaced fuse. Plugged unit in and it powered on for a few seconds before shutting off. Ordering interlocks and upper components. Customer is requesting afternoon appointment on 04/08. Unit is in warranty.; ordrng 1 W11551558 (Upper interlock) and 1 W11551761 (Lower interlock) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 03/31/2022
Chris SR# 7733317906 I was checked cables and discovered a slightly loose 4 pin connector. Should issue persisted recommended new UI and acu.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS04
Near San Antonio, TX 78248
S
Job Details: 03/31/2022
Upon arrival customer stated unit would making a loud vibration/humming sound. Found that the issue is a faulty top blower. Per tech line replace the top blower to resolve issue. Ordering 1 W11245567 to resolve issue. Collected 134.23 for sc. Needing a helper tech on the next call out when part arrives. Customer graciously helped this time out but may not be here next time out. Sr-7733315060 ; ordrng 1 W11245567 (Top blower)
We serviced a
FRGIDAIRE REFRIGERATOR
Model CANCELLED
Near San Antonio, TX 78209
Garry
Job Details: 03/31/2022
"Customer complaint of refrigerator making high-pitched noise. Freezer, refrigerator, and icemaker all functioning well. As I was handling parts order for this customers second appliance (Job 101158), I informed him that I was unable to hear the noise and that the unit sounded perfectly fine to me. Offered to charge customer 2nd Appliance Fee in order to cover the unit for 90 days, should the issue worsen. Customer stated he would be willing to call back and pay full Service Call should future issues arise. I did not work on this unit. Job complete, no further issues at this time."
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHS120ESS11
Near San Antonio, TX 78209
Garry
Job Details: 03/31/2022
"Customer complaint of MW/Hood Combo not venting properly as per inspector. Found unit to be functioning as designed. Job complete, unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78201
Garry
Job Details: 03/31/2022
Customer complaint of slow ice production. Found Ice Tray Thermistor to be open. Ordering Icemaker (W11546935) to resolve issue. Part shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11546935 (Icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near San Antonio, TX 78245
Jay
Job Details: 03/31/2022
Customer stated that the ice maker worked and one day it just stopped and 5ere was ice all over the ice bin and fascia. Ordering fascia and keeping ice maker on order. ; ordrng 1 WPW10553630 (Baffle)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Boerne, TX 78015
Sebastian
Job Details: 03/31/2022
"Attempted to pinpoint bad light was unable to do so which indicates that there are multiple lights that are failing service pointer indicates that all the lights need to be changed out to the new style ordering 11 lights will charge only $75 labor fee as parts ase back ordered, collected service fee today; ordrng 11 W11484836 (Module new)s"
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Floresville, TX 78114
Daniel
Job Details: 03/31/2022
Customer reported squeaking noise when unit in use. Checked for error codes and found none. Tested unit and unit does have a squeak noise internally. Ordering shock absorbers. Will return with parts to repair. Requesting for second man for next visit.; ordrng 4 W11316766 (Shock absorbers)s
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Floresville, TX 78114
Daniel
Job Details: 03/31/2022
Customer said unit was not washing. After inspection found all components functioning except for motor. Replaced sump motor and tested unit. Unit now functioning as designed and motor now kicking on as needed.
We serviced a
JENNAIR RANGE
Model JGRP436HL00
Near San Antonio, TX 78223
Daniel
Job Details: 03/31/2022
"Returned with parts to repair. Replaced oven sensor and door latch. Latch now functioning properly when door is closed, light always turns off as needed. Tested unit in bake and oven gets to correct temperature. Noticed the oven mode knob was super loose. Tried adjusting but it would never grab on tight. Ordering knob will return with part to repair. ; ordrng 1 W11574370 (Oven mode knob)"
We serviced a
UNKNOWN MW-HOOD COMBO
Model UMV1160CS09
Near San Antonio, TX 78233
Chris S.
Job Details: 03/31/2022
Customer stated the microwave made a flash while cooking food and making a really bad humming noise. Found issue to be faulty magnetron also ordering transformer and diode just in case.; ordrng 1 WPW10698343 (transformr) and 1 W10754299 (magnetron) and 1 W11256462 (diode)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bulverde, TX 78163
Chris S.
Job Details: 03/31/2022
Thats a customers house to do a repair on door hinge found that the door hinge ordered was the wrong door hinge for a freezer side. Re-ordering parts to fix issue.; ordrng 1 W11293374 (hinge-door) and 1 W11311687 (Cam door) and 1 W10876191 (cam-door)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near Kerrville, TX 78028
Drew
Job Details: 03/31/2022
"Upon arrival found low ice production and very little water dispensing. Ordering filter, and both valves associated with ice maker, ice maker, and dispenser to resolve issue.; ordrng 1 W11482025 (Valve) and 1 W11482383 (Dual valve) and 1 EDR2RXD1 (water filter) and 1 W11483245 (Ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 03/31/2022
Customer stated unit stopped working and just flashing number 1 and a dot. Confirmed this. Unit not allowing any selections. Unit need a main control and ui control. Both parts are psp and oos. ; ordrng 1 W11462458 (Control) and 1 W11460962 (Ui)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Boerne, TX 78015
Sebastian
Job Details: 03/31/2022
7733317402 I confirmed with tech line at the normal mode for some reason on this model will not let you do a deep fill Tech N9ne says that this is normal all other modes will go to a deep fill confirm this by running a normal mode watching it fell and then running a bulky items with max fill and watching it fill up considerably more
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near San Antonio, TX 78259
S
Job Details: 03/31/2022
Upon arrival customer stated unit would not drain. Switched out drain pump with new and issue persisted. Inspected wire harness and found the drain pump wire pinched causing the issue. Ordering 1 W11405459 lower harness and pressure switch hose as I thought the pressure switch hose comes with the lower harness. ; ordrng 1 W11590868 (Lower harness) and 1 W10590949 (Pressure switch hose)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78240
Garry
Job Details: 03/31/2022
"Customer complaint of not being able to program wash cycle. Panel display presents message to rotate knob to an available cycle in every position of rotary dial. Verified power, polarity, and wiring and proper voltage supply to UI Panel. Found issue to be faulty UI Panel. Ordering UI Panel (W11478526) to resolve issue. Part shows OOS. Unit showing to be under warranty as per SB Web (see attached). Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11478526 (UI Panel)"
We serviced a
FRGIDAIRE FREEZER
Model NA
Near Boerne, TX 78006
Sebastian
Job Details: 03/31/2022
Replace freezer door provided by customer collected tier one service fee taking door back to office dumpster
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS109BSS00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 03/31/2022
Could not identify where the oven circuit breaker is to do troubleshooting unwilling to pull out the unit without having identified where the circuit is as I do not know how this unit is hooked up behind the wall do not see any breakers that have the appropriate 50 amps Nothing marked oven instructed customer that they may need to have a electrician identify which breaker goes to the oven so that we may safely work on it; saved tckt
We serviced a
JENN-AIR RANGE
Model JGRP548HM01
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 03/31/2022
"Customer stated unit 30 oven will turn off after about 15-20 minutes and wont start back up and then has to wait for over an hour to attempt to get it to turn back on. Checked for stored errors and found no errors stored in memory. Started unit to test, heated to 350, flame off, open door to speed up process of reigniting. Found gas valve not reopening to allow gas into oven. Ordering valve and control to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11239228 (Gas valve dual) and 1 W10311268 (Valve single) and 1 W11355232 (Appliance manager) and 1 W11355250 (Expansion board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Bulverde, TX 78163
Jim G.
Job Details: 03/31/2022
Filter was stiff but I was able to remove and install the new filter. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bulverde, TX 78163
Jim G.
Job Details: 03/31/2022
I verified unit is functioning as designed but the tub sound shield is missing. ; ordrng 1 W10896113 (Tub shield)
We serviced a
WHIRLPOOL WASHER
Model WTW6400SW2
Near San Antonio, TX 78245
Jay
Job Details: 03/31/2022
Replaced suspension. Collected 210.36 for parts and labor by check reference number 4784
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVB3
Near Boerne, TX 78015
Sebastian
Job Details: 03/31/2022
Customer describe the unit is stopping in the middle of a cycle and then blinking the clean late several times explain this to tech line we determined that the heater is bad is not pulling any amp draw but provided 120 V. Quoted for heater change out customer to change out unit. Collected service fee veterans discount
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near Rio Medina, TX 78066
Jesus C.
Job Details: 03/31/2022
Cut cap line on drier. No Freon. Unit has leak. Will install drier and check with nitrogen. ; ordrng 1 W11109499 (Drier)
We serviced a
SAMSUNG WASHER
Model WA48H7400AW/A2
Near San Antonio, TX 78260
Jim G.
Job Details: 03/31/2022
Hall sensor code (3E2) and unbalance error codes. I contacted Samsung tech support and spoke to Razi Reference number # 7004861546 how confirmed issue is related to both hall and PCB board. Advised new harness as well given that this unit is known for stretching out sensor harnesses. Collected service fee. Quoted 147.99 labor. Parts covered by warranty. ; ordrng 1 DC92-01625A (Main PCB) and 1 DC31-00098A (Hall Sensor) and 1 DC93-00356B (Main Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/31/2022
"Customer stated unit leaks from door and have already replaced door gasket, and lower door trim. After extensive testing and using clear door tool found that middle rack manifold not sealing properly to allow proper spinning of middle spray arm. Also found that the lower spray arm separating from hard water deposits causing the leaking as its shooting directly at the base of the door out of the lower spray arm. Customer wants all 3 parts (lower and middle spray arm and manifold) replaced. Ordering all 3 parts to resolve the issue. Collected sc. quoted 404.98 for p&l (tier 3); ordrng 1 W10837249 (Lower spray arm) and 1 WPW10340542 (Manifold) and 1 WPW10498900 (Middle spray arm)"
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0AS00
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/31/2022
"Customer stated unit lower oven has long preheat times. Confirmed issue. Found culprit to be oven console. Quoted 539.14 p&l (tier 2), customer wishes to proceed with repair. Collected sc. ordering console to resolve the issue."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Stockdale, TX 78160
Daniel
Job Details: 03/31/2022
Upon arrival customer was under the impression that he would have to only pay labor. Let customer know he would have to pay labor + service call regardless if part was covered still. Called partner team and they did confirm part was covered but they were not covering labor. Customer also called whirlpool customer service and they told him the same. Customer stated he was never told about service call. Customer insisted I call my supervisor and let them know he did not want to pay service call. Supervisor stated there was no way around the charges. Customer stated no service was going to be needed and that he was not going to pay anything. Partner team Tiffany file number 7730715572
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/31/2022
I found the machine locked and unresponsive save for a long drain error code (F9E1) on UI display. I was able to adjusted the machine by tilting it backwards and the adjusting the drain line which was far too deep about 18 in the stand pipe which is already quite short. I adjusted the line and tested the unit thoroughly. Issue appears resolved. I contacted tech line and spoke to Kirt SR# 7733315261who instructed me to run DLMS cycle to address some cycle irregularities. Issu is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Schertz, TX 78108
Daniel
Job Details: 03/31/2022
"Customer reported after last visit ice maker worked once then stopped working. Upon arrival found that ice maker had ice in it but would joy dump ice. Made ice maker harvest, dump ice, and fill. Called techline and techline stated that faulty ice maker is probable. Techline asked if refrigerator and freezer were correct temp because the thermostat would not open on ice maker if ice compartment was not at correct temperature. Found the fridge compartment was at 41 and freezer was on 4. Adjusted temperatures to recommended temps which is 38 and 0. Installed new ice maker and tested unit. Ice maker harvested successfully. Unit functioning as designed. SR 7733241641"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near San Antonio, TX 78245
Jay
Job Details: 03/31/2022
"Verified proper to unit. Bake and broil have continuity. Keeping control and wire harness on order. Bake element has small blister on it, ordering new one. ; ordrng 1 W11182108 (Element)"
We serviced a
LG DRYER
Model DLE1101W
Near San Antonio, TX 78258
Jim G.
Job Details: 03/31/2022
Control is needed. ; ordrng 1 EBR71725805 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near San Antonio, TX 78210
Jay
Job Details: 03/31/2022
"Plug fridge in and compressor tries to start but does not kick over. Changed start device and no effect. Verified 120 volts to start device. Ordering compressor. Unit in warranty, compressor out of stock. Customer aware. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Suction tube to compressor) and 1 W11504431 (Hi pressure) and 1 W11506619 (Process tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Sebastian
Job Details: 03/31/2022
"F5e1 , latch 21.64, labor t1. Found it I was intermittently having issues all over the unit sometimes it was working and sometimes it wasnt verified that my latch assembly wasnt mechanically failing after discovering this pushing in the latch was able to actuate all the loads in diagnostics error code listed above is a latch code as well; ordrng 1 WPW10653840 (Latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/31/2022
Door panel dented. Not repaired from previous service visit. Didnt have correct contact information for customer. Now we have correct info. Will order new panel. ; ordrng 1 W11174870 (Panel)
We serviced a
JENNAIR FREEZER
Model JBZFL30IGX00
Near Boerne, TX 78015
Drew
Job Details: 03/31/2022
"Upon arrival replaced ice maker, ui, and control to resolve issues. Advised customer we wont be able to tell if the ice build up happens unit the ice maker cycles and makes a few rounds of ice, normal time period is 24-72 hrs. Explained contact us if issue arises again. No further issues at this point"
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/31/2022
Customer had concerns and about flame evenness and how back right burner flame is smaller than the rest. Educated customer on how the unit functions and explained everything they are seeing is normal operation. Found no issues with unit. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Universal City, TX 78148
Daniel
Job Details: 03/31/2022
Customer reported loose gasket on freezer door. Upon arrival found gasket loose a bit on bottom part of freezer door causing gap when door is closed. Re installed gasket properly. Freezer door now closing properly without any gaps in gasket.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near San Antonio, TX 78244
Daniel
Job Details: 03/31/2022
Customer complaint oven not powering on at all. Upon arrival found breaker was turned off. Turned on breaker and tested unit. Unit is now functioning as designed in all settings. Let customer know only parts were covered and that I would have to collect service call and no part labor. Customer stated whirlpool had said call was a courtesy call and that they were not told about paying anything by whirlpool. Authorization code ending in P1 only covers parts. Customer ultimately refused to pay.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 03/31/2022
Last trip found issue with console. Replaced console to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78416
John L.
Job Details: 03/31/2022
"Inspected unit, found a screw lodge in felt to be cause of issue. Removed screw and also checked other components. Tested after, issue resolved."
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/31/2022
Installed new rails and adjuster. Parts and labor for rails are covered under warranty. Collected payment for adjuster. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Sinton, TX 78387
Michael
Job Details: 03/31/2022
"The door shelf is missing and the ice maker isnt activating. Both parts are needed, please reschedule the customer when the parts come in. ; snapped 2 QuickPics"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78229
Garry
Job Details: 03/31/2022
Customer complaint of washer shaking and not completing cycle. Found unit to be slight in level and agitator/washplate bolt very loose. Observed above-average shaking during test of spin cycle with empty tub. Leveled unit & secured washplate/agitator bolt properly. Unit is now testing good. Job complete. Customer to monitor and call back if issue persists.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Alice, TX 78332
Adam
Job Details: 03/31/2022
Customer complaint of dryer no longer heating. Inspection of unit shows good voltage but further inspection shows heating element has gone out. Replace heating element tested unit issue resolved
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHT1835VW0
Near San Antonio, TX 78228
Douglas H.
Job Details: 03/31/2022
"Last tech found faulty compressor and capacitor. Replaced both along with dye drier from stock and added service port to compressor. Vacuumed unit, held vacuum. Charged unit, held charge. Upon testing compressor came on and stayed on. Unit began cooling immediately upon testing. If issue persists please order 5304522265 compressor ; used 1 WPW10143759 (Drier-uv) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Portland, TX 78374
Michael
Job Details: 03/31/2022
"The customer said the appliance lights wouldnt come on and it wasnt cooling. I plugged the appliance in and everything came on, all fans are working properly and blowing cold air. It seems the appliance reset and is working normal at this time"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78257
Drew
Job Details: 03/31/2022
Replaced motor no further issues at this point
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ingleside, TX 78362
Michael
Job Details: 03/31/2022
"A bed sheet was stuck in the agitator. Removed the agitator and sheet, put agitator back in place and calibrated the appliance, appliance is working normal"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78229
Garry
Job Details: 03/31/2022
"Customer complaint of DW stopping mid-cycle. Found Vent Wax Motor to be at fault. Also found more moisture in drip tray. Customer informed me he is cleaning dishes in sink before washing in DW. Advised customer to dry scrap solid foods in trash and place dishes in dishwasher with grease, etc. on dishes. Ordering Vent Assembly(W11416460), Gasket(W11545539), and Deflector(W11545290) to resolve issue. Quoted $117.45 labor, and $112.08 parts. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11416460 (Vent Assembly) and 1 W11545539 (Gasket) and 1 W11545290 (Deflector)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Aransas Pass, TX 78336
Michael
Job Details: 03/31/2022
"The appliance is making a knocking noise. It seems its coming from motor-rotor, unable to remove the bolt, it looks like it went in at an angle. Confirmed it needs the gearcase also ordered the motor, please reschedule when all parts come in.; ordrng 1 W11260238 (Rotor-Motor)"
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78259
Chris S.
Job Details: 03/31/2022
Upon arrival customer was headed out the door from work said they just used oven and oven was hot. Plus customer said he is unavailable right now and needs to reschedule so he wants to cancel job and they will call back when they are ready for repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Corpus Christi, TX 78411
John L.
Job Details: 03/31/2022
"Installed control, UI, and harness. Unit powers on without issue. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near La Vernia, TX 78121
Daniel
Job Details: 03/30/2022
Customer reported unit acting suspicious after about 2 washes after last visit. Customer said floor was damp but said perhaps it was from when I changed drain pump on last visit. After inspection found no error codes. Customer had unit outside so I had to test unit without water. Removed drain pump to check for any nails as there was nails clogging drain pump on previous visit. No blockage in drain pump. Tested unit and unit successfully completed diagnostic cycle. Drain pump kicked on as needed. I did find a nail in the drain spout that connects to drain hose that leads to the wall. Let customer know to check his pockets regularly before washing. Unit functioning as designed with no issues.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78253
Jay
Job Details: 03/30/2022
"Arrived and found three error codes. F7e4 basket reengagement failure, f8e6 water hazard, f0e3 overload. Cleared and ran diagnostic and found f0e5 off balanced load. Cleared and ran again and found none. Ordering slider since when it goes from spin to agitate you hear a lot of clicking before it goes. ; ordrng 1 W10734521 (Slider)"
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near San Antonio, TX 78233
Chris S.
Job Details: 03/30/2022
Replace heating element fuses and moisture sensor. Tested unit and dryer still not heating ordering thermistor and main wire harness.; ordrng 1 WP8577274 (thermistor) and 1 W11164041 (Main harness)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Sebastian
Job Details: 03/30/2022
Found that the light did need to be changed out as well changed out sliders unit is making a good seal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78251
Jesus C.
Job Details: 03/30/2022
Tested unit. Not draining. Found harness for drain pump damaged. Repaired wiring harness. Unit drain8ng. No further issues. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Saint Hedwig, TX 78152
Daniel
Job Details: 03/30/2022
Customer reported turn table driver broken. Upon arrival found that turn table driver was broken and glass turntable not able to spin. Ordering turn table driver and turntable motor. Will return with parts to repair.; ordrng 1 W10642989 (Motor turntable) and 1 W11245707 (Turntable driver)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78230
Jim G.
Job Details: 03/30/2022
Water inlet valve is no responsive and the motor is not functioning at all. No issues with heater but I did observe a shorted heater fault code. ; ordrng 1 W11416362 (Motor pump Assembly) and 1 W11434044 (Inlet valve)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US0HB01
Near San Antonio, TX 78250
Jesus C.
Job Details: 03/30/2022
Tested unit. Front left burner shorted and caused glass to break. Will order new glass. Will order switch and element on next visit since they are out of stock. Will install glass first. ; ordrng 1 W11223311 (Cooktop)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near San Antonio, TX 78253
Jay
Job Details: 03/30/2022
Dryer makes a loud noise. Blower motor output shaft gasket is loose and output shaft moves while spinning. Ordering motor and blower motor. ; ordrng 1 279827 (Motor assy) and 1 WP694089 (Blower)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS02
Near San Antonio, TX 78209
S
Job Details: 03/30/2022
Upon arrival switched out faulty filter head with new. Tested unit and unit functions as designed. No further issues at this point. Collected 187.89 via card for labor and part.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near San Antonio, TX 78250
Jesus C.
Job Details: 03/30/2022
Installed new harness. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78245
Jay
Job Details: 03/30/2022
"Replaced dispenser. Ordering heating element. Customer is requesting that we call her directly at 503-490-0291, Jessica. Customer is requesting either first or last appointment.; ordrng 1 W10518394 (Heater)"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS01
Near San Antonio, TX 78209
Jesus C.
Job Details: 03/30/2022
Installed new condenser fan. No issues during testing. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model KDPM604KPS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/30/2022
Unit has heater with gold bushings. Installed new heater. No further issues. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78251
Jesus C.
Job Details: 03/30/2022
Complaint is unit not drying dishes. Tested unit. No error codes. Good drain and heater. Rinse aid reservoir is empty. No issue with unit. Advised customer rinse aid is essential for optimal drying. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Refugio, TX 78377
John L.
Job Details: 03/30/2022
"Installed pump, hoses and other components to resolve issue on his unit."