Near Corpus Christi, TX 78404
John L.
Job Details: 08/28/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Installed components, door now seals properly. Issue has been resolved."
Near Corpus Christi, TX 78404
John L.
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed component, this has resolved issue."
Near Robstown, TX 78380
Michael
Job Details: 08/28/2020
WASHER MAYTAG MVWC465HW2 "Not draining per customer, F0E4, F7E6, F2E1 error codes, cleared codes and tested drain on manual test, it’s locked up and the lid strike is broken. Ordered parts to resolve issue ; ordrng 1 W10837741 (lid strike) and 1 W10919003 (pump-water) and 1 W11307244 (latch)"
Near Orange Grove, TX 78372
Adam
Job Details: 08/28/2020
WASHER WHIRLPOOL WTW7500GC2 Install components calibrated unit ran verification cycle all functions work as designed. Advised Casper to change waterlines from home to unit Customer happened to have new pair on hand so replace hot and cold water lines and washers. Issue resolved
Near Corpus Christi, TX 78410
Michael
Job Details: 08/28/2020
DISHWASHER WHIRLPOOL WFE550S0HZ1 Door isn’t closing per customer. The right hinge on the door is broken. Ordered hinges to resolve issue ; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Corpus Christi, TX 78414
John L.
Job Details: 08/28/2020
REFRIGERATOR AMANA ART308FFDM06 Inspected unit jumped icemaker icemaker functions and sodas valve. No issues found at this moment.
Near Corpus Christi, TX 78414
John L.
Job Details: 08/28/2020
WASHER AMANA NTW4516FW3 "Inspected unit, found hose was the only issue with unit. Replaced hose and issue has been resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 08/28/2020
DRYER AMANA NED4655EW1 "Inspected unit, issue is not with heat. Issues with timer, timer does not function and dryer remains on until manually turned off. Replace timer to resolve this issue.; ordrng 1 W10745655 (timer)"
Near Port Aransas, TX 78373
John L.
Job Details: 08/28/2020
RANGE KITCHENAID KFID500ESS01 "Inspected unit, unit is failing to hold temperatures. Temperature is fluctuating and under temp. Will need to replace control panel to resolve this issue. Customer is not too happy about this.; saved tckt"
Near Corpus Christi, TX 78414
John L.
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Inspected unit, jumped icemaker. Icemaker has function, found issue with Fill line. Fill line was obstructed with ice, removed obstruction. Icemaker is not receiving water and is working. Issue resolved."
Near Concepcion, TX 78349
Adam
Job Details: 08/28/2020
WASHER MAYTAG MVWC565FW1 Customer complaint of still hearing clicking noise. Inspection of unit shows no error codes calibrated unit rent verification cycle all functions work as designed. Manual testing of lid lock shows working 100% of the time. Just standing to observe unit shows no abnormal noises. Issue resolved
Near Falfurrias, TX 78355
Adam
Job Details: 08/28/2020
REFRIGERATOR FRIGIDAIRE FFSS2615TE0 When I arrived at location to install components customer stated there was a part left in ice bin. I informed customer I didn’t disassemble any components on my last trip simply removed ice bin to test icemaker. After looking over parts list from Macon I determined that part that customer is talking about is not part of icemaker assembly or compartment. Install components tested unit issue resolved
Near Kingsville, TX 78363
Adam
Job Details: 08/28/2020
WASHER MAYTAG MVWB765FW3 Inspection of unit shows lid lock locked and engaged with load inside unplugged units waited 30 seconds plug back in lid unlocked on its own. Removed load calibrated units ran verification cycle all functions worked as designed. Manual testing of lid lock repeatedly shows working hundredpercent of the time. Issue resolved. Advise customer of two air codes found on unit oversize load and off-balance both are attributed to customer error. Advise customer on proper soap and clothing distribution and cycle selection.
Near , TX 78387
Michael
Job Details: 08/28/2020
DRYER WHIRLPOOL WED72HEDW0 "Not heating, F4E4, F4E3, F4E1, F2E1. Cleared error codes. Checked voltage at the appliance not getting 110VAC on L1, checked voltage at the outlet, voltage is good all the way around. Plugged the appliance back in, loose fit at the outlet, rechecked voltage, it was good, powered on the appliance and ran it, it’s heating, this will be a customer issue, advised that she would need a qualified person to change out the outlet, the appliance is working normal"
Near Corpus Christi, TX 78410
Michael
Job Details: 08/28/2020
WASHER MAYTAG MVWX655DW0 "Won’t spin per customer, F0E5, F7E1, error codes, cleared error codes and put into diagnostics. The hub is bad and not grabbing the basket, spinning freely. Unable to remove the wash plate. Will order parts if customers agrees"
Near Aransas Pass, TX 78336
Michael
Job Details: 08/28/2020
RANGE AMANA ACR4503SFB3 "Installed the vent trim, didn’t have the door handle in my bin"
Near Aransas Pass, TX 78336
Michael
Job Details: 08/28/2020
WASHER WHIRLPOOL WTW4816FW "Installed parts ordered, the appliance is working"
Near Refugio, TX 78377
Michael
Job Details: 08/28/2020
WASHER WHIRLPOOL NTW4516FW3 "Installed new control, plugged the appliance in and the lid unlocked. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Blue Ridge, VA 24064
Chris S.
Job Details: 08/28/2020
WASHER WHIRLPOOL NTW4516FW3 I installed the valve and checked operation. All operations check OK
Near Vinton, VA 24179
Uriah B.
Job Details: 08/28/2020
WASHER MAYTAG MVWX655DW1 Replaced cold valve. Checked operation in test cycle. All checks ok.
Near Roanoke, VA 24012
Chris S.
Job Details: 08/28/2020
WASHER WHIRLPOOL MHW6630HC0 There were error codes F8E1 and F0E2. The drain stand pipe is two low causing water siphoning out. I instructed the customer on detergent usage.
Near Roanoke, VA 24012
Chris S.
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW01 I installed the wheel and also checked for an unusual smell. I found a pan Oder in the bottom of the drain pan. I cleaned the drain and customer sprayed a cleaner into the pan to eliminate the Oder. All operations check ok.
Near Vinton, VA 24179
Uriah B.
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Replaced icemaker and ran harvest cycle. All checks ok.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL MSS25C4MGZ03 Replaced control board. Cx to observe.
Near Roanoke, VA 24018
Chris S.
Job Details: 08/28/2020
19'' WHIRLPOOL WRT519SZDW05 There was an ice blockage in the fill tube causing the water to divert and flow into the fc an RC I removed the blockage and checked water flow. Water flow is slow. Customer may need to shorten the small wate line going to the unit.
Near Roanoke, VA 24018
Uriah B.
Job Details: 08/28/2020
REF KITCHENAID KBL036FTX03 Replaced evaporator fan motor and main control board. Checked operation. All checks good at this time. CX to observe.
Near Christiansburg, VA 24073
Chris S.
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 I installed the user interface and checked operation. all operations check OK
Near Elliston, VA 24087
Chris S.
Job Details: 08/28/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 The freezer led module is failed. ; ordrng 1 W10695459 (module)
Near Troutville, VA 24175
Chris S.
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRS312SNHW00 There is vibration in the evaporator fan motor ; ordrng 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (evap fan motor)
Near Vinton, VA 24179
Uriah B.
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Water valve leaking by slowly and froze up the fill tube. Needs valve. ; ordrng 1 WPW10179146 (Valve)
Near Converse, TX 78109
Steven G.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found unit not cooling no freon in system added dye drier and charged unit will be back in two weeks unless customer calls ; ordrng 1 W10248589 (evaporator) and 1 W11035765 (EVAPORATOR ), used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78222
Steven G.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Checked refrigerator found unit not cooling found bad compressor ordered ; ordrng 1 W10445423 (compressor)
Near La Vernia, TX 78121
Steven G.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Checked refrigerator found unit not cooling and low on freon, looked at connections could not find any signs of a leak added dye drier and charged unit will be back next week to look for leak. ; schdld next appmnt for 9/2 WED !"
Near San Antonio, TX 78217
Jim G.
Job Details: 08/27/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Verified voltage to unit. Wrong start device was included. ; ordrng 1 WPW10197428 (start relay) and 1 WPW10350564 (capacitor)
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 08/27/2020
WASHER MAYTAG MVWB865GW0 "Went for nothing customer told office oil and water were on the floor, But it better to go without part just to check, Ridiculous ; saved tckt"
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/27/2020
RANGE WHIRLPOOL WFE515S0ES1 Tested range. Good power to element. Unit not heating during bake. Found bad bake element. Will need to replace element. ; ordrng 1 WP9755770 (elmnt-bake)
Near San Antonio, TX 78245
Justin
Job Details: 08/27/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Replaced control board and tested to find the light still not going off. Will need to replace socket and light. ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W11182110 (cntrl-elec)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 Tested unit. Good reading from fresh food and freezer thermistor. Will need to replace control. ; ordrng 1 W11436574
Near San Antonio, TX 78238
Tommy B.
Job Details: 08/27/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Customer stated separate issue from the ice dispenser problem, the refrigerator is no longer cooling. The unit has a good amp draw and good voltage check. Compressor is not turning on. Ordering Orion box control to resolve issue.; rqstng P&A on 1 W11131873 (cntrl-elec)"
Near San Antonio, TX 78227
Tommy B.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Customer stated that the unit routinely stops producing ice and loses temperature. Also the freezer door will only pull out part of the way. The slides on the door are damaged and ordering an evaporator fan motor to resolve cooling issues.; ordrng 2 W11265130 (slide)s and 1 WPW10128551 (evaporator fan motor)
Near San Antonio, TX 78266
Steven G.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Checked refrigerator found refrigerator evaporator iced up cleared ice and replaced evaporator fan kit checked operation unit working normal now
Near San Antonio, TX 78209
Steven G.
Job Details: 08/27/2020
REFRIGERATOR KITCHENAID KRFF305ESS00 Checked refrigerator found both refrigerator doors and freezer door have rust spots replaced doors checked operation unit is normal now
Near San Antonio, TX 78222
Steven G.
Job Details: 08/27/2020
WASHER WHIRLPOOL GST9679PW1 "Checked washer found timer would stop intermittent, and customer will have push knob and start it again replaced timer checked operation unit is working normal now"
Near La Vernia, TX 78121
Steven G.
Job Details: 08/27/2020
DISHWASHER WHIRLPOOL WDT975SAHZ0 "Checked dishwasher found touchpad not responding, replaced touch pad checked operation unit is working normal now"
Near San Antonio, TX 78238
Tommy B.
Job Details: 08/27/2020
REFRIGERATOR FRGIDAIRE FFSS2314QEAA "Customer stated that the unit was not making any ice. Found issue to be the result of the motor being loose. There is a screw in the front which needed to be tightened. After tightening, the gears engaged properly and the unit called for water. No further issues at this time."
Near San Antonio, TX 78227
Tommy B.
Job Details: 08/27/2020
RANGE MAYTAG MER6600FZ2 Customer stated that the issue is both rear burners are non functional. Stated she heard a popping noise. Inspection revealed both burners to be burned out. Ordering parts to resolve issue. ; ordrng 2 W11171119 (elmnt-surf)s
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/27/2020
RANGE WHIRLPOOL WFE505W0JZ0 Tested range. F1e0. Replaced control. No issues during testing. All burners work. Oven works. Tested to complete.
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/27/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Installed new blower and control. Fan is running. No further issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Thawed out Replaced evap motor and harness, tested to complete."
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Installed new control. No issues during testing. Tested to complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 08/27/2020
COOKTOP GAS KITCHEN AID KCGC506JSS00 Upon arrival found unit giving off huge yellow flames. Needs to be converted to LP. Customer had LP conversion kit from purchase of unit. Converted unit to LP to resolve the issue. Unit now functioning properly. No further issues at this point.
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/27/2020
DRYER WHIRLPOOL WETLV27FW0 Tested unit. Found front part of lint screen was cracked and will need to be replaced. Spoke with Richard in maintenance. They will replace part. Job complete.
Near San Antonio, TX 78245
Tommy B.
Job Details: 08/27/2020
REFRIGERATOR SAMSUNG n/a "Customer stated issue is that the unit has a terrible odor and also is not functioning. No compressor function but there is condenser fan motion. Light function but user interface is not responsive. Will need to order user interface in main control to resolve issue.; rqstng P&A on 1 DA92-00384C (CONTROL), ordrng 1 DA97-12706D (INTERFACE ASSEMBLY)"
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 08/27/2020
WASHER MAYTAG MVWC565FW1 Checked washer found drain hose at washer back wall backed out reseated both hoses unit is working as designed no leaks found during testing or operation. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 08/27/2020
REFRIGERATOR KITCHEN AID KSRY25CRMS00 Unit not cooling properly. Finding signs of a leak in the SS such as oil on the ground right below the evaporator connections. No frost pattern on EVAP. Leak appears to be in evaporator. Quoted 815.86 for P&L. Customer wants to think about the repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 WP2188823 (EVAPORATOR )
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/27/2020
REFRIGERATOR SAMSUNG RF28K9070SR/AA "The unit is intermittently making ice. However it has a tendency to shut down. It is all frozen. I defrosted the ice then removed the components. I utilized the kit to fix the problem. This includes making a replacement if the drain hose on the auger motor, replacing ice maker, adding clips to the refrigerant line and changing the control board. Tested unit. It filled with water and harvested. This kit is designed to correct the freeze up problem. Unit is fully operational."
Near San Antonio, TX 78245
Justin
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced damper control for fridge, will have customer monitor temps. Fridge is still very full so will need to mindful of air flow."
Near San Antonio, TX 78249
Tommy B.
Job Details: 08/27/2020
DISHWASHER WHIRLPOOL WDF560SAFW2 Customer stated that the issue is the unit is not draining. Found issue to be the result of The tab in the garbage disposal obstructing the drain process. Removed the tab from garbage disposal and also used a wire tie to loop and secure the drain hose properly.; used 1 WPW10339879 (WIRE TIE) from stock
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 08/27/2020
REFRIGERATOR JENNAIR JFC2089WEM9 Customer stated ice maker stopped making ice and refrigerator door seals are torn. Found ice maker motor ceased up and seals torn. Quoted 532.45 for P&L. Customer elected to pay all costs up front. Collected all costs P&L Sc plus tax. Ordering ice maker and both door seals to resolve the issue. ; ordrng 2 W10830162 (SEAL)s
Near San Antonio, TX 78222
Jesus C.
Job Details: 08/27/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB3 Installed new control and socket with bulb. No further issues. Tested to complete.
Near San Antonio, TX 78245
Justin
Job Details: 08/27/2020
WASHER MAYTAG MHW6630HW0 "F8E1, F0E5, F0E2 stored in system. Leak from what customer was saying is coming from drain pump area, she said it takes the drain a long time sometimes. Will order drain pump and water valve due to F8E1 fault. Customer said code SD. ; ordrng 1 W11314648 (bellow) and 1 W11316056 (hose) and 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11458345 (DRAIN PUMP )"
Near Boerne, TX 78006
Douglas H.
Job Details: 08/27/2020
ICEMAKER (STANDA SCOTSMAN CU50PA-1C Customer stated doesn’t seal properly and ice wet. Checked unit over door sealing as designed. Adjusted harvest cycle to resolve wet ice issue. Unit is functioning properly. No further issues at this point.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Replaced ice maker on refrigerator due to no ice production, tested IM good harvest good water flow into refrigerator job complete."
Near San Antonio, TX 78260
Jim G.
Job Details: 08/27/2020
WASHER WHIRLPOOL WTW4816FW2 I verified a brief squealing sound at beginning of spin according Andrew SR# 7728656084 is normal and not cause for alarm. ; saved tckt
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/27/2020
REFRIGERATOR MAYTAG MSS25C4MGZ01 Customer complaint is low ice production. Finding issue to be a frozen fill tube caused by a faulty control. Ordering new control to resolve issue.; ordrng 1 W11212392 (cntrl-elec)
Near Helotes, TX 78023
Colton B.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Issue was broken wire on door preventing ice making. Replaced door to resolve issue. Told customer to let us know if it doesn’t start making ice.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 08/27/2020
REFRIGERATOR KITCHENAID KRSF505ESS00 Replaced thermistor and fan scroll on refrigerator due to frozen evap and fan not spinning. After replacement tested unit no issues job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 08/27/2020
BEVERAGE CENTER JENN-AIR JUB24FLERS00 Unit making loud grinding/vibration noise. Finding issue to be EVAP motor failing. Ordering both to resolve the issues. ; ordrng 2 W10854409 (MOTOR EVAP)s
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 08/27/2020
REFRIGERATOR KITCHENAID KUDF204ESB00 Checked refrigerator found small amount of ice build up on top drawer removed ice no ice in back unit is cooling as designed no issues. Job complete.
Near San Antonio, TX 78222
Jesus C.
Job Details: 08/27/2020
RANGE WHIRLPOOL WFE510S0HB1 Installed new control. No issues during testing. Tested to complete.
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/27/2020
MW-HOOD COMBO WHIRLPOOL WMH54521JZ Double dispatch. Still waiting for parts on a 16 call.
Near San Antonio, TX 78260
Jim G.
Job Details: 08/27/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Verified the console is failing intermittently. ; ordrng 1 W11428583 (CONSOLE STAINLESS STEEL)
Near San Antonio, TX 78257
Douglas H.
Job Details: 08/27/2020
ICEMAKER (STANDA KITCHENAID KUIO18NNZS1 Complaint of not making ice. Upon arrival found some ice in bin. During testing noticed the internal drain pump not functioning. Also noticed that the unit is in dire need of cleaning. Ordering drain pump to resolve the issue. ; ordrng 1 WPW10489125 (DRAIN PUMP)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 08/27/2020
WASHER MAYTAG MHW8630HC1 Replaced control board on washer no issues after replacement. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 08/27/2020
RANGE WHIRLPOOL WFC150M0EB4 "Replaced burners using replacement kit. Documented with Whirlpool. Customer feels that the unit needs to be replaced. However, the unit is operating as designed."
Near Boerne, TX 78006
Colton B.
Job Details: 08/27/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 Customer informed me that the unit had been making ice. Unit is testing good.
Near San Antonio, TX 78245
Richard G.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Replaced brackets, rails, and slides' tested to complete. Unit s good to go."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 08/27/2020
REFRIGERATOR MAYTAG MRT118FFFH04 Called customer customer stated unit is working as designed no issues. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 08/27/2020
RANGE KITCHEN AID KDRP487MSS03 Verified failure of left oven. Light module on right side is also failing. The left control is failing and is likely discontinued. But I ask that parts department check just to be sure. ; ordrng 1 8301583 (cntrl-elec) and 1 9759242 (hi limit thermostat) and 1 WP4448972 (light-oven)
Near Kerrville, TX 78028
Colton B.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Talked to store employee about refrigerator. He said he wasn’t aware of a work order and that the refrigerator isn’t even in the store. Marking as complete. Gave store our number if anything changes.
Near Boerne, TX 78015
Douglas H.
Job Details: 08/27/2020
VENT HOOD WHIRLPOOL WVW7336JS0 "Unit left light not fully illuminated. Found just needed new bulb. Explained to customer that bulbs aren’t covered under warranty, then customer asked if we billed it to Pulte, explained that we didn’t receive the dispatch as 3rd party builder so we wouldn’t bill Pulte. Then I explained that she would have to cover cost of part. She didn’t want to pay for part. Didn’t install bulb. No further issues at this point. Customer is going to contact Pulte to see if they will cover the cost."
Near San Antonio, TX 78251
Tommy B.
Job Details: 08/27/2020
WASHER WHIRLPOOL CHW9160GW0 Customer stated unit stopped functioning. Found issue to be a F 25 error. Ordering MCU to resolve issue.; ordrng 1 W11229665 (cntrl-elec)
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/27/2020
WASHER MAYTAG MVWC565FW2 "Ran diagnostics and received no error codes. Ran automatic test mode and all loads functioned as designed. Lock is operating as designed. Spoke with our customer about the functioning of this machine and the energy star design. Encouraged her to read her users manual for proper care, use and expectations. Unit is fully operational."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/27/2020
WASHER MAYTAG MVWB865GW0 "Issue was lid not staying open. Finding issue to be hinge not fully engaging with spring. Adjusted lid, lid now stays open. Unit tested good."
Near , TX 78624
Colton B.
Job Details: 08/27/2020
DRYER SAMSUNG DV45H7000EW/A2 "Issue was that unit would not run full cycles. Replaced control board, unit tested good."
Near San Antonio, TX 78217
Jim G.
Job Details: 08/27/2020
DRYER WHIRLPOOL RED4516FW0 Motor failure. ; ordrng 1 279827 (motor!dryer)
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/27/2020
RANGE JENN-AIR JES9860CAS02 "This unit has a tendency to get bumped out of connection with the terminal block on the front of the unit. I pushed the unit back in and the front burner turned on but the back burner did not. I removed the elements and checked the resistance. The front burner is within specifications. However, the back 5 ring element would fluctuate between an open line (OL) and an excessive amount of resistance. Intermittently the proper resistance would emerge. The proper resistance for this element should be 25-28 ohms. This would explain slightly the intermittent working condition along with the occasional bad seating with the front terminal block. I reinserted the elements and reconnected the whole module and both burners did start burning. Unfortunately these elements cannot be changed out individually. This is an accessory item for the unit and comes as a module. Additionally it is advised to replace the 2 metal spades in the terminal block for a good connection and
Near Comfort, TX 78013
Colton B.
Job Details: 08/27/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Issue is more frosting in freezer. There is a service pointer for this issue, ordering he recommended part for that as well as a control board for better defrosting. Ordering and returning.; ordrng 1 W10864519 (adapter) and 1 WPW10675033 (cntrl-elec)"
Near Cibolo, TX 78108
S. L.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Checked ice room temp at 13 degrees RC 37 FC 2 tested door switches and ran ice maker harvest Called tech line spoke to Andrew sr 7728656297 went through additional tests he said this temperature in ice room means that fan to ice room is either malfunctioning or harness is bad. Just installed new harness to ice room. Checked harness no issues and thermistor not open. Ordered new fan and reordered harness rescheduling Friday.; ordrng 1 W10884720 (harns-wire) and 1 WPW10308033 (motor-evap)
Near , TX 78015
Douglas H.
Job Details: 08/27/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Last trip found faulty UI panel. Replaced panel to resolve the issue. Unit now functioning properly now. Helped customer provision unit. No further issues at this point.
Near San Antonio, TX 78247
Jim G.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced led with refrigerator compartment (2nd from left module on ceiling under Issue was replaced however there is also a frosting issue In the refrigerator. Verified a frozen over refrigerator compartment evaporator. ; ordrng 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)
Near San Antonio, TX 78260
Jim G.
Job Details: 08/27/2020
VENTHOODS UNKNOWN UXT4230ADS2 Replaced faulty wire nut. Issue resolved.
Near San Antonio, TX 78223
S. L.
Job Details: 08/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Unit has E5 error for ice maker meaning thermistor error. Checked temperature in ice room at 7 degrees RC and FC at correct temperature as well. Cycled ice maker harvest was successful unplugged unit reset error code on power up ice maker cycled and filled no error at this time. Called Tech line spoke to Ed sr number 7728657767 checked board P7 pink and tan 16k ohms is the reading i am supposed to get hot 7.2 needs new icemaker.; saved tckt
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/27/2020
DRYER MAYTAG MEDX655DW Could not find dryer in store. Customer will have to contact once unit is located.
Near La Vernia, TX 78121
S. L.
Job Details: 08/27/2020
REFRIGERATOR KENMORE 10652534101 Found clogged condensation line in FC cleared it with steamer found filter housing failed needs new filter housing.; ordrng 1 WP2186443 (housing)
Near La Vernia, TX 78121
S. L.
Job Details: 08/27/2020
RANGE KITCHENAID KFDC558JSS00 Installed new .90 orfice to right front burner used other kit to install .90 orfice on left front found orfice holder has no threads and will need new left front orfice holder as well as another kit; ordrng 1 W11238042 (CONVERSION KIT) and 1 W11333305 (ORFICE HOLDER )
Near La Vernia, TX 78121
S. L.
Job Details: 08/27/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Tested unit found for water flow from Labelle check water supply wise blood pressure is good however shut off valve is leaking under counter advise customer that they need to get that replaced after testing found in Labelle valve is bad on unit needs to be replaced customer already paid service fee will not charging a service fee since this is under 90 days . Part shows 1 SSB scheduled tentatively for Friday. Turned unit off emptied water reservoir and shut water off till return visit.; ordrng 1 W10897719 (valve)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/27/2020
DRYER KENMORE 110.877217 "Issue was F01 error. Replaced control board, unit tested good."
Near San Antonio, TX 78240
Richard G.
Job Details: 08/27/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ4 Replaced control. Tested to complete. Unit is good to go .
Near San Antonio, TX 78250
Richard G.
Job Details: 08/27/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 Replaced dual valve' tested to complete. Unit is good to go.