Zachary

Zachary

ApplianceCare Rated 4.4 out of 5 stars based on 14 customer reviews

We serviced a
WHIRLPOOL VENT HOOD
Model UXT5530AAS3
Near Cibolo, TX 78108
Zachary
Job Details: 08/02/2021
"Customer complaint is the installation of vent hood. It sticks out so far that you can easily bump your head on corners. In form of a safety hazar honestly. Called whirlpool tech line to confirm and talked to Leon SR# 7731398338 vent hood is designed to be installed on to a 13 depth cabinet. The cabinet it is installed to, has a 15 1/2 cabinet where there is a 2 1/2 gap on back side of vent hood from wall. Since it is installed flush to front side of cabinetry. This is causing vent hood to extend out to 22 instead of proper installation of 19 1/2. See pictures attached. Leon stated that this unit is designed to be installed to cabinetry that is 13 in depth. Per whirlpool tech line."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Cibolo, TX 78108
Zachary
Job Details: 08/02/2021
Replaced all parts ordered. Tested dryer and it is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Schertz, TX 78154
Zachary
Job Details: 08/02/2021
"Checked washer and it was in warranty. Just did not have any mod&ser#s. Washer was working as designed. Complaint was it being too loud and off balance. Customer had prior washer that was on spring design. Explained the differences of old style and new design. Old on springs and new suspension rods. Also, educated on proper wash procedure. Soap use and the higher, spin and soil can cause off balance issue during wash. Washer is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78218
Zachary
Job Details: 08/02/2021
"Checked dishwasher, complaint is dispenser does not open during wash. Found pan blocking its ability to open. Let customer know to keep that area clear so it can function properly. Tested dishwasher and it did not pop open. Took panel off and connections were good. Checked resistance on new and old dispenser. They differed by 200. Replaced dispenser and tested dishwasher, it is now working as designed. No other issues or error codes found."
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0AS01
Near San Antonio, TX 78233
Zachary
Job Details: 08/02/2021
"Checked wall oven, found no activity. Checked breaker first. No change. Pulled oven out, thermal fuse appeared to be good. Removed thermal fuse and tested. It was OL, bad. Replaced thermal fuse and tested oven. Oven is now working as designed. No other issues or error codes found."
BH
San Antonio, Texas
07/28/2021
Zach was persistent in solving the problem and got additional help as needed. We shared the celebration when the appliance was working again.
Overall Experience
Blanche Garcia
San Antonio, Texas
07/24/2021
Burner that I needed testing: technician said that is just how It works however it does not work like the other burners and I still think it’s not working correctly.
Overall Experience
Eric M
San Antonio, Texas
07/23/2021
Zach was an on time diligent technician who not only fixed the issue but was professional and diligent enough to explain exactly to me what the issue was , what he did to fix it and how to prevent the issue from re occurring in the future. Exceeded my expectations
Overall Experience
Bill
San Antonio, Texas
07/22/2021
Great customer service skills, friendly, informative, and professional.
Overall Experience
HERRERA, HENRY AND VIRGINIA
San Antonio, Texas
07/19/2021
DISHWASHER IS NOT FIXED....NEED A FOLLOW UP APPOINTMENT TO CORRECTLY REPAIR DISHWASHER.
Overall Experience