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for Windcrest, TX
Patricia - Windcrest, TX
I DID NOT LIKE THE IDEA OF HAVING REPAIR SERVICE ON MY WASHING MACHINE THAT I HAD ONLY HAD FOR 5 MONTHS. MAYTAG IS NOT LIKE IT USE TO BE.
Deborah - Windcrest, TX
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we as the service providers could have done to give you a 5-star experience, please feel free to reach out to our office and let us know. We are always trying to improve and bring the best possible service to our customers.
DRYER MAYTAG MED6230HW0 Checked dryer went to replace touch pad corner was broken have to reorder ; ordrng 1 W11413566 (TOUCH PAD )
DRYER MAYTAG MED6230HW0 Checked dryer found tone not working and light will work and sometimes won’t ordered parts; ordrng 1 W11164010 (CONSOLE ) and 1 W11396819 (CONTROL )
OVEN ELECTRIC (D KITCHENAID KODC304ESS01 "Checked oven found unit dead and doors locked, found bad thermal fuse, replaced fuse checked operation upper oven not heating replaced thermostat checked operation unit working normal now ; used 1 WP9759242 (THRMST-FIX) from stock, pckd up 1 W11025102 (FUSE THERMAL )"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced light switch and light board on refrigerator unit is working as designed light turns on when door is open. Light turn off when door is closed no issues. Job complete.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Checked refrigerator found all lights not working. Pressed light switch multiple times lights came on switch is working intermittent. Also found lights burnt out in freezer ordering light assembly and light switch to resolve issue.; ordrng 1 2219875 (light switch) and 1 W10515057 (light board)
WASHER WHIRLPOOL WTW4855HW1 "Checked washer found washer in pause spin light blinking. Went over washer use ran diagnostics everything checks ok, washer is working properly"
WASHER WHIRLPOOL CHW9150GW0 "Checked washer found unit selections not working replaced switch and user interface, checked operation unit working normal now"
WASHER MAYTAG MVWB765FW3 "Removed basket agitator top panel removed rotor shifter replaced gear case reassembled cleared error code for,locked rotor and ran calibration and test cycle all operations normal no leaks unit functions as designed and no error codes. Codes advised of survey and paper."
WASHER WHIRLPOOL CHW9150GW0 Checked washer found selection touchpad not working ordered; ordrng 1 W10135255 (switch) and 1 W10921620 (USER INTERFACE )
WASHER WHIRLPOOL MVWB880BW0 Customer complaint was unit Woodgate and UL call for unbalanced load ran diagnostics no error codes Ran unit in spin mode and can hear lots of grinding noises looked under unit and it’s all dry oil everywhere discuss with customer that her bearings were bad and quoted customer 365 for parts she declined price without hearing the labor. Collected SC 113.66 card
DRYER MAYTAG MEDC500VW0 "Found obstruction in dryer vent which caused heating issues and bad idler pulley has sed shop vac cleared obstruction and cleaned dryer cabinet. Used repair kit replaced idler pulley rollers and belt. Tested thermostat and element all operations normal spoke,to customer about changing to rigid dryer vent for safety and to have apartment remove screen from dryer vent. Advised of survey total service fee,labor part and tax. Paid in full.; used 1 4392065 (REPAIR-DRYER) from stock"