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Local Reviews
for Victoria, TX
Powered by Fluid LOCALReally good service and a great serviceman
Fred - Victoria, TX
Our repair was done quickly and we really appreciate that.
Great Service!!
Jo - Victoria, TX
After three other service calls Michael was the only person to actually check the refrigerator figure out the issue and get it fixed. He was a great
Fridge repair
Leticia - Victoria, TX
Fast amd speedy service
Great
Ms - Victoria, TX
He was very good at what he does and know his job with good outlook
Great Service!
Carrie - Victoria, TX
Was very well informed, electronically and by phone, throughout the entire process. Michael R. arrived within the time frame given and called before. He knew the issue and fixed it right away.
great job
Daniel - Victoria, TX
Great job!
Quick fix
August - Victoria, TX
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Lisa
Lisa - Victoria, TX
Great service and fast Very friendly
Great Service
Denise - Victoria, TX
Michael seems to know his stuff. I promise everything that is in the troubleshooting book we tried ..... Michael just has that magical touch Thanks Michael much appriciated
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Washer service review
Chris - Victoria, TX
Fast, friendly; excellent customer service.
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Great service
Stanley - Victoria, TX
Tech new exactly what was wrong with my fridge, fixed it and then made other adjustments the installer failed to do. Highly recommend this company. Very enjoyable experience.
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Great Service
Denise - Victoria, TX
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Great service
Kalpesh - Victoria, TX
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Excellent Service!
Tom - Victoria, TX
Michael was at my house when he said he would be....he actually arrived before I did. He quickly resolved the issue I was having with my stove and confirmed the repair was complete before he left. I will use Appliance Care in the future if needed.
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owner
Steven - Victoria, TX
Great Job
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Awesome service!
Chris - Victoria, TX
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EXCELLENT SERVICE
Steven - Victoria, TX
GREAT ATTENTION TO DETAIL, AND CHECKING EQUIPMENT FOR PROPER FUNCTION AFTER INSTALLATION. ARRIVAL ON TIME,WORK COMPLETED IN A TIMELY MANNER.
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Great service
Lewis - Victoria, TX
Polite and explains what is wrong & how he is repairing.
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Lajuana
Lajuana - Victoria, TX
Great service.
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Great service
Consuelo - Victoria, TX
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Good service.
Robert - Victoria, TX
Good prompt service.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know.
Quick and timely
Emilio - Victoria, TX
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Ashley
Ashley - Victoria, TX
Michael was great at communicating and explaining what repairs were to be done.
Response from ApplianceCare:
Thank you for writing a review. Michael is a vital part of our team!
Great Service
Priscilla - Victoria, TX
Michael is always pleasant.
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Thomas
Joan - Victoria, TX
Richard did a great job. At first it didn’t look like the door replacement was going well but Richard kept working with it and it looks like it’s going to work, I am going to watch it and see if it is going to to work but so far so good.
Response from ApplianceCare:
Thank you for giving us your feedback! Richard is a vital part of our team and strives to complete each job with efficiency.
Great Customer Service
Ashley - Victoria, TX
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Exceptional service. Very punctual and very polite
Lisa - Victoria, TX
Very punctual. Very informative and very nice
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Great service.
Abel - Victoria, TX
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10 Star Rating
Albert - Victoria, TX
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Ella
Ella - Victoria, TX
Efficient and friendly
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Albert
Albert - Victoria, TX
Excellent service
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Great Service
Olivia - Victoria, TX
Was very friendly and did a awesome job
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Excellent service
Joan - Victoria, TX
Micheal was on time and did his best to solve the problems.
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Job well done
Debra - Victoria, TX
Fixed as promised and efficiently
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Terrible service
Nancy - Victoria, TX
Michael refused to say my dryer does not tumble my clothes despite the fact that he visually saw a load in the dryer that did not tumble and saw several pictures. The first time he came to service my dryer he said it was the air flow. I fixed the air flow & the dryer still did not tumble my clothes. He now says it is my fault for not using the dryer correctly.
Response from ApplianceCare:
Thank you for your feedback as it aids us in training our techs. I will pass this along to our tech manager so he may review your thoughts. We would love to send someone back out to you to get the problem fixed! Please feel free to contact our office to get back on the schedule.
Michael R.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Installed new module in the freezer, all the lights in the appliance are working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "The water dispenser and ice are not working. Water pressure is good coming from the house, removed the filter to see if it would make a difference, didn’t work, paddle is good, ordered inlet valve and quoted customer, collected for SCF, balance of ordrng 1 W11043013 (valve)"
Michael R.
RANGE WHIRLPOOL RS696PX600 "Door was locked, I was able to unlock it manually. Elderly lady, advised her she would have to pay labor in ordered for me to tear into the appliance to figure out the cause plus the part. It’s possible it is the door latch but could possibly be the control. Didn’t want to spend the money at this time. Showed her where the latch was and how she could unlock it with a clothes hanger"
Michael R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Defrosted the evaporator and installed evaporator motor assembly, the appliance is working normal. The customer already paid in full"
Michael R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not making ice fast enough, no error codes on the ice maker, all functions of the ice maker are working normal, except the ice maker fan is dragging, ordered part to resolve issue ; ordrng 1 W10846539 (evaporator fan blade)"
Michael R.
DRYER MAYTAG MEDX655DWO "Complaint, taking too long to dry. Voltage is good at both outlet and appliance, all the fuses and element are good. Ran the appointment it’s getter nice and hot, the air vent goes through the attic to the roof, customer said he has checked it, the appliance is working normal"
Michael R.
WASHER MAYTAG MVWX655DW1 "F5E2 error code, cleared error code, tested lid lock, it’s not functioning. Installed new lid lock from truck stock, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid lock and appliance are working normal ; used 1 W11307244 (LATCH) from stock"
Michael R.
REFRIGERATOR WHIRLPOOL WRF767SDEM "Installed parts ordered, the ice maker and bracket are working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Installed parts ordered, tested the ice maker and dispenser, both are working normal."
Michael R.
REFRIGERATOR KITCHENAID KRMF606ESS00 "Installed parts ordered, not necessary to install the harness. The appliance is working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "The the freezer evaporator is freezing up, will need to replace fan assembly. Ordered part and quoted customer ., customer paid in full.; ordrng 1 W11109595 (motor-evap)"
Michael R.
DRYER AMANA NED4655EW1 "The complaint was the appliance not heating, voltage was good, found the air vent outside was obstructed with lent not allowing airflow, removed the lint from the air vent. Found the appliance was overheated which damaged the power cord prongs. Advised the customer to replace the power cord and plug by a qualified person. The appliance is working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRS315SDHB02 "The harness came unplugged from the solenoid, installed part and squeezed the prongs on the harness to make a tighter fit and plugged back in and taped it with black tape. The ice maker and all are working normal"
Michael R.
WASHER MAYTAG MHW5630HC0 "Disassembled the appliance and found the parts were not the right ones. Confirmed that the the dispenser is the problem, ordered right part and rescheduled the customer when the sealed system tech comes out on Wednesday 05/13/2020; ordrng 1 W11316600 (drawer)"
Michael R.
REFRIGERATOR KITCHENAID KRMF606ESS00 "The appliance was shut down completely on arrival, the customer said it’s being doing it periodically and it eventually comes back on. The inverter box green light was blinking twice, couldn’t find what that meant in tech sheets. Spoke with John and said he had an inverter do that to him and that was the issue. I didn’t see an issue with the crisper drawer harness, the display is working normal allowing selections, moved it around, not shorting out. Tried calling tech line twice, got disconnected both times. Ordered both the control and inverter box, quoted customer for P&L; ordrng 1 W11087200 (invrtr-box) and 1 WPW10675033 (cntrl-elec)"
Michael R.
REFRIGERATOR KITCHENAID KRMF606ESS00 "The appliance was shut down completely on arrival, the customer said it’s being doing it periodically and it eventually comes back on. The inverter box green light was blinking twice, couldn’t find what that meant in tech sheets. Spoke with John and said he had an inverter do that to him and that was the issue. I didn’t see an issue with the crisper drawer harness, the display is working normal allowing selections, moved it around, not shorting out. Tried calling tech line twice, got disconnected both times. Ordered both the control and inverter box, quoted customer for P&L; ordrng 1 W11087200 (invrtr-box) and 1 WPW10675033 (cntrl-elec)"
John L.
WASHER MAYTAG MVWB855DC3 "Installed both components, unit turns on but will not allow selections. New Control board that was received seems to be defective causing issue with non-selection will have to order board and replace to resolve. Tried old board, but it does not power on.; ordrng 1 W11105151 (cntrl-elec)"
John L.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Installed components, issue resolved."
John L.
WASHER MAYTAG MVWC465HW2 "Installed pump, recalibrated unit and issue has been resolved."
John L.
WASHER MAYTAG MVWX655DW0 "Inspected unit, found tub not sitting straight in gearcase. Tried to readjust but wobble still occurs. Shaft from gearcase might be skewed causing this issue. Replace tub and gearcase to resolve ; ordrng 1 W10006481 (gearcase) and 1 W10586077 (basket)"
Michael R.
WASHER MAYTAG MHW5630HC0 "John came out to help, after explaining of what I’d done and no visual on the water leak, he said how he’d experienced this before and had me order some parts that resolved the issue. Ordered parts and rescheduled ; ordrng 1 W10575334 (disp.drawer assy) and 1 W11106747 (bellow) and 1 W11316604 (hose)"
Michael R.
REFRIGERATOR SAMSUNG RF4287HARS "Model number RF4287HARS, the ice maker is not, responding, temperatures are good, unable to get through to tech support, reset the ice maker, customer will call back and cancel if it starts making ice. Ordered, ice maker to resolve issue. Quoted; ordrng 1 DA97-07365G (ICE MAKER ASSEMBLY)"
Michael R.
RANGE MAYTAG MGR6600FZ1 "The display doesn’t come on at all, I asked the customer if the error code was F1E0, she said yes, it’s a control failure, also the the door to the oven wasn’t closing properly, the hinges are damaged as well as the oven knob, said it’s been this way since they bought it. Order parts to resolve issues.; ordrng 1 W11101439 (knob) and 1 W11204512 (CONTROL ) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
John L.
WASHER MAYTAG MHW5630HC0 "Helped to find issue that was causing problems on this unit, cause was located in parts were ordered."
Michael R.
WASHER ROPER RTW4516FW2 "Customer complaint, no cold water and won’t spin. F8E1 error code, cleared error code, tested inlet valve, no cold water. Removed the hose and found the screen was clogged up with sand and other particles, cleaned out the screen in the hose and inlet valve, tested inlet valve, it’s working normal on both sides, ran a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Michael R.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Removed back panel in RC, evaporator was starting to ice over, defrosted and Installed parts ordered, the fan is blowing stronger and the cover isn’t bowing in the middle like it was. Both fans are working normal and all tests checked out."
John L.
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Inspected unit, found that installed evaporator has a small leak on tubing roughly in same spot as previous evaporator. Replace to resolve.; ordrng 1 W10836706 (evaporator)"
Michael R.
WASHER MAYTAG MVWC465HW2 "The drain pump was stuck and wouldn’t drain. Removed drain pump and sound a safety stuck inside, put drain pump back in place and attempted to calibrate and run diagnostics but the drain pump stayed running, allowed to shut off on its own, as soon as I would try to perform a diagnostics test the pump would automatically come on and stay on, ordered part to resolve issue.; ordrng 1 W10919003 (pump-water)"
Michael R.
RANGE AMANA ACR4303MFB3 "Installed the new control, the oven and appliance are working normal"
Michael R.
WASHER MAYTAG MHW5100DW0 "The appliance wouldn’t start, went into diagnostics, no error codes, tried to run a diagnostics test, wouldn’t start. Unplugged the appliance and plugged back in, I was able to run a diagnostics test, completed with no issues or error codes. Tried different selections, started with no issues, appliance is working normal"
Michael R.
RANGE WHIRLPOOL WFE550S0HW1 "The fan comes on by itself when not in use and doesn’t shut off. F1E0 error code, per tech sheet, replace control, high limit thermostat and sensor checked out. Installed new control, preheated the oven on convect bake, the fan is no longer coming on by itself, fan and appliance are working normal"
Michael R.
WASHER MAYTAG MVWC565FW2 "The water keeps leaking inside the tub. Installed new inlet valve, calibrated and tested the valve, is no longer leaking by."
Michael R.
DISHWASHER WHIRLPOOL WDT970SAHV0 "The motor wouldn’t start up, installed part ordered, ran diagnostics, completed with no error codes, the appliance is working normal"
John L.
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Installed component, pressure is holding and unit is cooling as should. Issue has been resolved"
Michael R.
WASHER MAYTAG MHW5630HC0 "The appliance is still leaking. Removed back panel, no visible leaks from any of the hoses or dispenser. Saw water stains on the front panel coming from the top, possible leak pump to bellow hose. This is a stackable unit in a tight space, will need a 2nd person to help on this job. ; schdld next appmnt for 4/24 FRI !"
Michael R.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Still not cooling or making ice, temperature in the RC and ice maker compartment is 55 degrees and 33 degrees in the FC. The evaporator in the RC is now completely iced over, when it was starting to frost on the last visit I was told it shouldn’t effect the FC, therefore there has to be a short somewhere disconnected LED lights per tech line, was advised to disconnect the ff display on my next visit for process of elimination. Called tech line to confirm that’s what I still need to do, spoke with Cathy, she said that I didn’t need to disconnect the pantry display, to do test 4 and make sure there is a good frost pattern on the freezer evaporator and call back. Took FC apart and removed back panel, found the evaporator was starting to ice over and the bimetal was in the wrong location, defrosted and put bimetal in correct. location. Called tech line back and spoke with Ed, he said I also needed to expose the RC evaporator, redo test 4 and call bac
Michael R.
WASHER MAYTAG MVWX655DW "Too much stuff in the isle, unable to get to appliance, rescheduled customer ; schdld next appmnt for 4/20 MON !"
Michael R.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Still not making ice and now the temperatures are warming up in both compartments. 26 degrees in FC, 47 in RC, and 37 at the ice maker. The customer said he doesn’t hear the ice maker call for water or hear the motor rotate, bimetal and fans are working normal, removed the long drawer in the FF section, the RC evaporator is starting to frost up. Called tech line and spoke with Scott SR 7727607666 explained to him all the work and test I’d done, he was leaning towards a dc voltage issue and said it would probably be the UI, I told him I had already changed out the UI and main control? He walked through all the same test again, all checked out, he said it could be a short in the LED lights or the display on the ff section or possibly freezer fan. The freezer fan wasn’t pulsating when we tested it, it was blowing strong and steady. He said for me to unplug the LED lights from the control and leave it that way for a couple of days to see if things go b
Michael R.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Installed parts order, the compressor kicked on and fans were blowing, tried to navigate test 3 and it wouldn’t let me do anything and part of the number or letter was missing on some of the other test. Called and spoke with Dustin and he had me unplug the appliance and check voltage again, voltage is good, plugged appliance back in and tried the test again still not allowing to navigate, confirmed I ordered the right kit, advised me to reorder the kit, due to a communication issue.; ordrng 1 W10864261 (cntrl-elec)"
Michael R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed parts ordered, plugged appliance back in, no error codes, tested ice maker, it’s calling and for water and rotating properly"
Michael R.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 The RC isn’t cooling properly. There is a service pointer on the issue. Ordered parts that were recommended; ordrng 1 W10889841 (cover-evap) and 1 W11378495 (CONTROL)
Michael R.
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "It worked for about 2 weeks and stopped cooling. The appliance isn’t cooling in both compartments, there is no cold air and couldn’t see any obvious leaks with us light where the compressor is located, removed the back panel in the FC and found the evaporator had a leak. This is a sealed system issue, ordered evaporator; rqstng P&A on 1 W10836706 (evaporator)"
Michael R.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Installed parts ordered, has a good frost pattern, the appliance is working normal"
Michael R.
WASHER MAYTAG MHW5630HC0 "Customers complaint is that the washer shakes real back with the smallest load, even without clothes, also said it leaks on the top left side. F0E5 error code, cleared error code, looked behind the unit, shipping bolts have been removed. Manually tested the spin cycle, nice and smooth, filled the tub manually with water, no visual leaks, drained the water and ran a quick wash cycle, no visual leaks and no shaking on the spin cycle. Ran a quick wash with clothes in the washer for the customer"
Michael R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "E2 error code on ice maker, bad motor, also the upper bin in the freezer is warped, ordered parts to resolve issues ; ordrng 1 W11294907 (icemaker) and 1 WPW10493169 (bin-freezr)"