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Local Reviews
for Victoria, TX
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Lajuana - Victoria, TX
Great service.
Response from ApplianceCare:
Thank you for writing a review!
Great service
Consuelo - Victoria, TX
Response from ApplianceCare:
Thank you for writing a review!
Good service.
Robert - Victoria, TX
Good prompt service.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know.
Quick and timely
Emilio - Victoria, TX
Response from ApplianceCare:
Thank you for writing a review!
Ashley
Ashley - Victoria, TX
Michael was great at communicating and explaining what repairs were to be done.
Response from ApplianceCare:
Thank you for writing a review. Michael is a vital part of our team!
Great Service
Priscilla - Victoria, TX
Michael is always pleasant.
Response from ApplianceCare:
Thank you for writing a review!
Thomas
Joan - Victoria, TX
Richard did a great job. At first it didn’t look like the door replacement was going well but Richard kept working with it and it looks like it’s going to work, I am going to watch it and see if it is going to to work but so far so good.
Response from ApplianceCare:
Thank you for giving us your feedback! Richard is a vital part of our team and strives to complete each job with efficiency.
Great Customer Service
Ashley - Victoria, TX
Response from ApplianceCare:
Thank you for writing a review!
Exceptional service. Very punctual and very polite
Lisa - Victoria, TX
Very punctual. Very informative and very nice
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the service we provided met your expectations.
Great service.
Abel - Victoria, TX
Response from ApplianceCare:
Thank you for writing a review!
10 Star Rating
Albert - Victoria, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Ella
Ella - Victoria, TX
Efficient and friendly
Response from ApplianceCare:
Thanks for writing a review!
Albert
Albert - Victoria, TX
Excellent service
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Olivia - Victoria, TX
Was very friendly and did a awesome job
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your service experience met your expectations.
Excellent service
Joan - Victoria, TX
Micheal was on time and did his best to solve the problems.
Response from ApplianceCare:
Thank you for writing a review!
Job well done
Debra - Victoria, TX
Fixed as promised and efficiently
Response from ApplianceCare:
Thank you for leaving a review!
Terrible service
Nancy - Victoria, TX
Michael refused to say my dryer does not tumble my clothes despite the fact that he visually saw a load in the dryer that did not tumble and saw several pictures. The first time he came to service my dryer he said it was the air flow. I fixed the air flow & the dryer still did not tumble my clothes. He now says it is my fault for not using the dryer correctly.
Response from ApplianceCare:
Thank you for your feedback as it aids us in training our techs. I will pass this along to our tech manager so he may review your thoughts. We would love to send someone back out to you to get the problem fixed! Please feel free to contact our office to get back on the schedule.
Doris
Doris - Victoria, TX
My tech was very professional polite timely and dressed very business like
Response from ApplianceCare:
Thank you for taking the time to write a review for us. We are so pleased to hear that our service met your expectations!
Great service Michael very knowledgeable
Barbara - Victoria, TX
Response from ApplianceCare:
Thank you for writing a quick review for us!
KitchenAid
Martin - Victoria, TX
Showed up in time frame given. Very nice guy. Tried to fix and put in a temporary solution for the larger problem. Just bad product that needs major help, like replacement, since it is still under warranty.
Response from ApplianceCare:
Thank you for writing a review. We value your feedback and use it for the betterment of our company. We are very pleased to hear that your technician worked with you to come to a conclusion.
Wond
Terri - Victoria, TX
Wonderful technician. Very knowledgeable, kind and polite. Smiled a lot.
Response from ApplianceCare:
Thank you for writing a review for us.
Great Service!
Daylan - Victoria, TX
Response from ApplianceCare:
Thank you for rating us
Great service, except problem wasn’t resolved
Ashley - Victoria, TX
Great service, except problem wasn’t resolved, survey ratings are conflicting. Below average rating does not reflect the positive experience with Michael, he was great. The overall experience rating is not representative of him. The waste of my time to no avail is the crux.
Awesome Customer Service
Natallin - Victoria, TX
Great service
Carolyn - Victoria, TX
Michael was on time and very professional. Got the job done, made recommendations and was gone. Wonderful !!!!!!!!!!!!!
hoss
Monnie - Victoria, TX
very nice man , was helpful. gave me tips on air flow. and reminder to dump full ice ben.
Response from ApplianceCare:
Thank you for reviewing. We aim to leave each customer with a positive experience
Customer Service
Carol - Victoria, TX
Michael R.
RANGE WHIRLPOOL WEGA25H0HZ0 "F1E1,F3E0, cleared error codes, turned breaker off for 1 minute and turned breaker back on, tried the bake selections didn’t solve the issue, gave same error codes. Control needs to be replaced, ordered control and temperature sensor ; ordrng 1 W11205353 (cntrl-elec) and 1 WPW10181986 (sensor)"
Michael R.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "The customer said the appliance was leaking water, remove back cover, no visual leaks. Cycled the ice maker and water was shooting out from the refrigerator hose at inlet valve. Hose wasn’t locked in properly, removed the hose and put back in place, it locked in place. Cycled the ice maker again, no water shooting out, appliance is working normal"
Michael R.
RANGE WHIRLPOOL WEGA25H0HZ0 "F1E1,F3E0, cleared error codes, turned breaker off for 1 minute and turned breaker back on, tried the bake selections didn’t solve the issue, gave same error codes. Control needs to be replaced, ordered control and temperature sensor ; ordrng 1 W11205353 (cntrl-elec) and 1 WPW10181986 (sensor)"
Michael R.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "The customer said the appliance was leaking water, remove back cover, no visual leaks. Cycled the ice maker and water was shooting out from the refrigerator hose at inlet valve. Hose wasn’t locked in properly, removed the hose and put back in place, it locked in place. Cycled the ice maker again, no water shooting out, appliance is working normal"
Michael R.
WASHER WHIRLPOOL WFW95HEDW0 "Customer said the appliance was leaking water, no visual leaks. Activated the ice maker and water was shooting out from the inlet valve when it called for water, the hose was not locked in properly. Removed the refrigerator water hose from the inlet insert and put it back in place. Cycled the ice maker again, no water shooting when it called for water, the appliance is working normal"
Michael R.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY "This is a Spanish speaking customer, explained to the customer she would need to pay the service fee and she said she had told them she would put it on her Lowe’s account, advised her that’s not how it worked. She refused service."
Michael R.
WASHER MAYTAG MHW5630HC0 "The customer called back and said she started a wash load and when it got to the spin cycle it wash making a loud banging noise, the appliance is working normal, quiet and smooth with nothing in it. I asked the customer to to bring me a load of clothes and put them on spin cycle, it started making a loud banging noise, removed back panel, tub was installed properly. Put the appliance on spin cycle, the tub was not hitting anywhere I could see, the loud noise is coming from inside the tub. Called and spoke with Mark at whirlpool tech line SR 7727199828, he said the that it seems like a defective tub and to replace with another one, said if the customer wasn’t happy with to give them customer service number, ordered tub/drum assembly ; ordrng 1 W11287253 (TUB DRUM ASSEMBLY )"
Michael R.
WASHER WHIRLPOOL WFW95HEDW0 "Customer said the appliance was leaking water, no visual leaks. Activated the ice maker and water was shooting out from the inlet valve when it called for water, the hose was not locked in properly. Removed the refrigerator water hose from the inlet insert and put it back in place. Cycled the ice maker again, no water shooting when it called for water, the appliance is working normal"
Michael R.
WASHER MAYTAG MHW5630HC0 "The customer said it was making a loud pounding noise during spin cycle. No error codes, ran a spin cycle, it’s nice and smooth, it’s not making the grinding noise it was before. Performed a quick wash diagnostics test with the customer by my side, completed with no issues or abnormal noises. The customer asked me to run a drain and spin cycle, completed with no issues, possible an out of balance load, the appliance is working normal."
Michael R.
RANGE WHIRLPOOL WFE505W0JZ0 "Installed part ordered, the color was incorrect but the customer was good with it. Tested the the appliance it preheating and working normal"
Michael R.
WASHER WHIRLPOOL MHW5500FW1 "The model number on the job order is incorrect and serial number is correct, therefore wrong part. Put in the correct model number and reordered the part. ; ordrng 1 W10911042 (panel-cntl)"
Michael R.
RANGE WHIRLPOOL WFG525S0JS0 "The panel was damaged, reordered part, please check for damages before sending me back out.; ordrng 1 W10162245 (panel-side)"
John L.
UPRIGHT / CHEST WHIRLPOOL WZC3115DW01 "Installed compressor, charged unit. Unit is holding pressure, issue resolved"
Michael R.
RANGE WHIRLPOOL WFG525S0JS0 "Left side panel has a small dent on the bottom left, ordered part to resolve issue ; ordrng 1 W10162245 (panel-side)"
Michael R.
WASHER WHIRLPOOL WTW5000DW1 "This is the wrong part, last digit on the model number was incorrect, had to reorder part and reschedule customer. ; ordrng 1 W11307244 (latch)"
Michael R.
WASHER MAYTAG MVWB855DC3 "Installed part ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Michael R.
WASHER WHIRLPOOL WTW5000DW0 "F2E1, F5E2, F8E1, cleared error codes, the lid lock isn’t functioning properly, ordered part and rescheduled ; ordrng 1 W10404050 (lid lock)"
John L.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Installed evaporator, charged unit. No signs of leak. Unit holding pressure and is cooling. Issue resolved."
Michael R.
ICEMAKER KITCHENAID KUIC15NLTS "The grid cover screws were rusted and cover was hanging. I was able to remove the screws from the grid, cleaned cover and replaced the screws, no further issues"
John L.
UPRIGHT / CHEST WHIRLPOOL WZF34X16DW04 "Installed compressor, charged unit. Holding pressure, unit is cooling. Issue resolved"
Michael R.
WASHER MAYTAG MVWX655DW1 "Installed part ordered, calibrated and performed a diagnostics test, completed with no issues or error codes."
Michael R.
WASHER MAYTAG MVWB835DW3 "Installed part ordered, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is no longer making noise and working normal"
John L.
REFRIGERATOR WHIRLPOOL WRT518SZFM "Unit low on Freon due to possible leak, installed a dye drier. Charged unit, unit is holding pressure and cooling. Issue resolved."
John L.
UPRIGHT / CHEST WHIRLPOOL WZF34X20DW01 "Installed compressor and start device, charged unit. Unit is holding pressures and cooling. Issue resolved."
Michael R.
WASHER MAYTAG MVWX655DW1 "The customer said the wash never completed. Called and spoke with Ed at whirlpool tech line SR 7727069431. He said to run the spin cycle and agitation cycles on manual test, all checks out, also to check voltage at J5 with spin cycle on and to also run a drain & spin cycle to see if it completes. The customer wanted to run a small wash to see if it completes., it would not agitate or advance. I ran a drain and spin, worked normal. I went ahead and changed out the actuator, calibrated and performed a diagnostics test, completed with no issues or error codes. Advised the customer to call back if the issue continues"
Michael R.
DRYER MAYTAG MEDB835DW4 "Plugged appliance into a 220 outlet and tested appliance, it’s heating and working normal"
Michael R.
WASHER MAYTAG MHW5630HC0 "The appliance wouldn’t allow me to get into diagnostics, unplugged the appliance for 5 minutes and plugged back in. I was able to get into diagnostics, no error codes, performed a quick wash diagnostics test, completed with no issues or error codes but it was making a loud screeching noise when it was spinning, bearings are bad, ordered tub assembly and rescheduled customer ; ordrng 1 W11287253 (TUB DRUM ASSEMBLY )"
Michael R.
WASHER MAYTAG MVWB855DC3 "No error codes, calibrated and performed a diagnostics test, completed with no error codes, put on spin cycle in manual test, it’s making a grinding noise. Ordered part and rescheduled customer ; ordrng 1 W10811956 (drum assy)"
Michael R.
RANGE WHIRLPOOL WFE505W0JZ0 "The display isn’t powering on, heat elements on the stove top are working normal, voltage is good at the wall outlet and appliance, all looks good at the terminal block, ordered control to resolve the issue.; ordrng 1 W11314393 (cntrl-elec)"
Michael R.
WASHER WHIRLPOOL WFW92HEFW "This time no soap dispensed during diagnostics. Called and spoke with Scott at whirlpool tech line, SR 7727033949 I explained all I’d done, he said it’s not sensing the cartridge is in place therefore not activating the pump to the detergent cartridge, he said to order the sensor and dispenser assembly also the control just in case.; ordrng 1 W10862190 (dispenser) and 1 W11096092 (sensor), rqstng P&A on 1 W11201293 (cntrl-elec)"
John L.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Inspected unit. Did not find any leaks at rear of unit, checked all welds no signs of dye. Checked evaporator, found leak on evap. Was able to detect dye, took photo of dye found on evap. Evaporator will need to be replaced to resolve this issue.; ordrng 1 W10574283 (evaporator)"
Michael R.
WASHER MAYTAG MVWC465HW2 "Customer said washer was leaking, filled the tub with water, no leaks. Drained the water and found the water is draining properly but is leaking at the joint where the 1st 90 is on the house drain line. Showed customers dad where it was leaking, no further issues."
Michael R.
WASHER WHIRLPOOL WFW6620HC0 "Installed new panel, the drawer is closing properly, the appliance is working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "The water is not draining from the evaporator, took out the P trap and it was clogged up. Took it outside and ran water through it with the water hose and it pushed out the blockage, the p trap is clear of obstruction, put back in place, no further issues"
Michael R.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Installed part ordered, the appliance, ice maker and appliance are working normal"
Michael R.
WASHER MAYTAG MVWX655DW1 "The appliance still wouldn’t spin, ordered motor to resolve issue; ordrng 1 W10913953 (actuator) and 1 W11283592 (motor-drve)"
Michael R.
WASHER WHIRLPOOL WFW6620HC0 "F0E5, cleared error code and ran a quick wash diagnostics test, completed no issues. The front bottom left side of the front panel is damaged not allowing the drawer to close properly, possible that could be causing the leak. No leaks on the quick wash diagnostics, the appliance is spinning and working normal ordered front panel.; ordrng 1 W11325564 (panel)"
Michael R.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Plugged the appliance in and let it run 25 minutes, also tested the ice maker. The appliance is cooling and ice maker is working normal, no abnormal noises, the appliance is working properly"
Michael R.
WASHER WHIRLPOOL WTW4950HW1 "Installed part ordered, it stopped the shaking and is spinning normal, no further issues"
Michael R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "The glas was shattered on one of the shelves, ordered part and rescheduled customer ; ordrng 1 W11107912 (shelf-glas)"
Michael R.
WASHER WHIRLPOOL WFW6620HC0 "The appliance was in the garage and not tied in, no way of moving it, loaner is in place. I took back panel off, no obvious leaks, all hoses are in place, drain filter clear. While at location, the customer called Lowe’s, they will be replacing it."
Michael R.
DRYER MAYTAG MEDC465HW0 "Installed parts ordered, plugged the appliance in, it’s heating and working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "The customer says ice maker is making too much ice. Tested ice maker, it’s working normal the and plastic extension shut off and shut off arm are good. The display wasn’t functioning properly. Ordered new UI and rescheduled customer ; ordrng 1 W11043015 (panel-ui)"
Michael R.
WASHER MAYTAG MVWX655DW1 "F7E6, F7E5, F7E7 error codes, cleared error code and all connections are good. Would not spin through calibration or diagnostics. Removed the capacitor and tested, it’s a bad capacitor, ordered part to resolve issue.; ordrng 1 W11395618 (CAPACITOR )"
Michael R.
WASHER MAYTAG MVWB835DW3 "F2E1 error code, stuck key, cleared error code, calibrated and performed a diagnostics test. The appliance is working normal, but the gearcase is making a loud noise, ordered part to resolve issue.; ordrng 1 W10811956 (drum assy)"