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Local Reviews
for Victoria, TX
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Thomas - Victoria, TX
Great experience
Response from ApplianceCare:
Thanks!
Clothes washer
Doroteo - Victoria, TX
Mike was very helpful and courteous.
Response from ApplianceCare:
Thank you!
Deft repair on dryer
Mike - Victoria, TX
Man came in time and deftly repaired our dryer
Response from ApplianceCare:
Thank you for the review!
Great service
Barbara - Victoria, TX
Response from ApplianceCare:
Thank you!
Deborah S
Debbie - Victoria, TX
Michael Riojaz did an excellent job to repair our washer. He was very punctual & arrived at our home as planned. He is very knowledgeable about our appliances. We highly recommend him should you need anything done on your appliances. Thank you Michael Riojaz.
Response from ApplianceCare:
Thank you for taking the time to leave us a review, we love hearing back from our customers.
Great service took too long
Aileen - Victoria, TX
Michael was friendly, efficient and knowledgeable. My ovens are FINALLY working! I rated my experience with convenience low because I was without ovens for a long time and they did not work correctly since I acquired them..
Response from ApplianceCare:
Thank you for taking the time to leave a review on your repair.
Great customer service
Jo - Victoria, TX
Very detailed when explaining the work being done.
Response from ApplianceCare:
Thank you for the review!
Washer repair
John - Victoria, TX
Took 2 and a half months to get the part. But it was not the fault of Appliance Care. Excellent service from the phone calls and service tech.
Response from ApplianceCare:
Thank you for the review, We love hearing back from customers.
Didn’t fix the problem
Kevin - Victoria, TX
He left without checking to see if it works. He fixed the problem HE found, but not the problem he was called out for, so now we have to wait ANOTHER two weeks to have them look and diagnose the problem and probably even longer for parts for this less than year old dishwasher 😡🤬
Response from ApplianceCare:
Thank you for taking the time to leave a review, We are having one or our managers look into this situation.
Great service
Charles - Victoria, TX
Michael is very knowledgeable and professional
Response from ApplianceCare:
Thank you for the review!
Great Service.
Trina - Victoria, TX
Excellent job
Response from ApplianceCare:
Thank you!
Owner
Molly - Victoria, TX
Yes
Response from ApplianceCare:
Thanks!
Great service! Helped out a lot!
Michael - Victoria, TX
Michael was very helpful in looking into our dryer issue. After he realized it was not the dryer, advised me to check the electrical side of of things. 10/10 would recommend
Response from ApplianceCare:
Thank you for the review!
Excellent service
Earl - Victoria, TX
Michael was very courteous and professional.
Response from ApplianceCare:
Thank you!
Great Service
David - Victoria, TX
Response from ApplianceCare:
Thank you
Brian
Brian - Victoria, TX
Good job
Response from ApplianceCare:
Thanks
excellent service
Roger - Victoria, TX
Tech was very professional n knowledgeable answered all of my concerns
Response from ApplianceCare:
Thank you for the review!
Quick Fix
Nathan - Victoria, TX
Professional
Response from ApplianceCare:
Thank you!
Great service
Barbara - Victoria, TX
Response from ApplianceCare:
Thanks!
Efficient
Brian - Victoria, TX
Response from ApplianceCare:
Thanks!
Great professional service
Kelly - Victoria, TX
Was on time!! Friendly, and solved the problem. Excellent!
Response from ApplianceCare:
Thank you for your review.
Great Service
Melissa - Victoria, TX
The technician called ahead and arrived on time. He came prepared with what us would need to make the repairs to our oven. My overall experience was a great one fast, prompt, and very courteous customer service!! Keep up the good work.
Response from ApplianceCare:
Thank you for the review, we love hearing from happy customers!
Great
Marcus - Victoria, TX
John was excellent, He did a great job fixing the fridge. He was social and didn’t mind me asking questions on how the system worked. Even though he was behind in his schedule due to having to drive from corpus to Victoria he still took the time to complete the job thoroughly. He also didn’t mind taking the time to explain things to me. I noticed on the tracker he had 8-9 stops that day, which doesn’t account for drive time in his schedule. Having worked in delivery for years I have had to work many late nights due to sales over booking and not accounting for drive time on routes. Dependable and courteous workers are hard to come by, take care of them by not spreading them too thin and overbooking by not accounting for drive time. Take care of your employees and they will always take care of the company.
Response from ApplianceCare:
Thank you for the review, always happy to hear satisfied customers.
Great service
Mark - Victoria, TX
Technician was great and knowledgeable. Technician deserves a raise
Response from ApplianceCare:
Thank you
Oven Up and Running in Minutes!
Dale Cranna - Victoria, TX
Michael diagnosed the issue on our oven and had the part needed on hand to make the repair! Less than an hour later, it was back up and running.! Can't beat that! Thanks!
Really good service and a great serviceman
Fred - Victoria, TX
Our repair was done quickly and we really appreciate that.
Great Service!!
Jo - Victoria, TX
After three other service calls Michael was the only person to actually check the refrigerator figure out the issue and get it fixed. He was a great
Fridge repair
Leticia - Victoria, TX
Fast amd speedy service
Great
Ms - Victoria, TX
He was very good at what he does and know his job with good outlook
Great Service!
Carrie - Victoria, TX
Was very well informed, electronically and by phone, throughout the entire process. Michael R. arrived within the time frame given and called before. He knew the issue and fixed it right away.
great job
Daniel - Victoria, TX
Great job!
Quick fix
August - Victoria, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Lisa
Lisa - Victoria, TX
Great service and fast Very friendly
Great Service
Denise - Victoria, TX
Michael seems to know his stuff. I promise everything that is in the troubleshooting book we tried ..... Michael just has that magical touch Thanks Michael much appriciated
Response from ApplianceCare:
Thank you for writing a review!
Washer service review
Chris - Victoria, TX
Fast, friendly; excellent customer service.
Response from ApplianceCare:
Thank you for writing a review!
Michael R.
COMPACTOR JENN-AIR TC607X4 "Called the customer enroute, no answer, left vm, no call back. Arrived at the location and the customer wasnt aware I was coming out, said she would call back and reschedule"
Michael R.
WASHER MAYTAG MVWB855DC2 "Wont do anything per customer. F5E2 error code, cleared error code and tested the lid lock, wont lock and gave the error code again, ordered the latch and rescheduled the customer ; ordrng 1 W10861642 (latch)"
Michael R.
WASHER MAYTAG MVWC565FW1 "Wont turn on per customer, I went into diagnostics, found error code F8E1, cleared code and tested the inlet valve, good water pressure on both sides, the drain hose was about 3 feet inside the drain line, pulled the hose out and and zip tied it about 6 inches into the drain line, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Michael R.
RANGE JENNAIR n/a "The oven isnt coming on per customer. Unable to locate the model/serial sticker, confirmed model number with customers paperwork. Turned the oven on, the ignitor is glowing but not opening up, the broiler ignitor and top burners are working normal. Ordered the ignitor, please reschedule the customer when the part comes in. Paid in full; ordrng 1 WP73001165 (igniter- 1)"
Michael R.
WASHER WHIRLPOOL MVW7232HW0 "The appliance was stuck in drain mode, unable to shut it off Called and spoke with Austin at whirlpool tech line SR7730096550, he said to check the pressure hose for kinks, no kinks, said if it doesnt shutoff within 10 min with the pressure hose disconnect, to order the control, ordered the control , please reschedule the customer when the part comes in ; ordrng 1 W11419171 (CONTROL)"
Michael R.
MICROWAVE JENN-AIR JMDFS30HL "Looking closer at door, there was nothing wrong with it, looked a little cockeyed, made adjustments, the door looks straight, opened and closed the door several times, it looks normal, heating and working normal"
Michael R.
WASHER MAYTAG MVWC565FW1 "Installed gearcase and cam from TS, calibrated and performed a diagnostics test, completed with no issues or error codes, no longer making the noise and working normal ; used 1 W10721967 (CAM) from stock"
Michael R.
WASHER MAYTAG MVWB865GW0 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Michael R.
WASHER MAYTAG MVWC565FW2 "The spin light stayed on and didnt go any further. F7E7 error code, cleared error code, tested the motor with the spin cycles and agitation cycles, all is working normal. Calibrated and performed a test, completed with no issues or error codes, appliance is working normal. Issue may have been triggered by loss of power."
Michael R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "The compressor wasnt starting up, evaporator fan is working normal, installed one from truck stock, the amps jumped up to 4.59 amps and 250 watts, compressor sounds like its locked up and getting hot. Sealed system issue, ordered compressor, please schedule the customer with a sealed system technician ; ordrng 1 W10507884 (compressor)"
Michael R.
WASHER AMANA NTW4516FW3 "Not finishing the wash cycle. The customer had busted lines due to the winter storm, which after repairs clogged up the inlet valve again, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve has good water pressure and the appliance is working normal"
Michael R.
WASHER MAYTAG MVW7232HW0 "This is a duplicate from job 22585, I wasnt aware of F9E1 error code, I couldnt get the machine to do anything, spoke with Austin at whirlpool tech line SR7730096550, advised to order the control due to the water level sensor, stuck in drain mode, I went ahead and ordered the drain pump just in case, please reschedule the customer when the parts come in; ordrng 1 W11266006 (CONTROL) and 1 W11396717 (DRAIN PUMP)"
Michael R.
WASHER WHIRLPOOL WTW5000DW2 "Making a loud noise per customer. No error codes, looked underneath and there was oil leaking, ordered gearcase and other parts to resolve issue. Please reschedule the customer when the parts come in.; ordrng 1 W10752283 (washplate) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 W11454734 (GEARCASE ) and 1 WPW10427633 (pulley shield)"
Michael R.
WASHER AMANA NTW4516FW3 "Not finishing the wash cycle. The customer had busted lines due to the winter storm, which after repairs clogged up the inlet valve again, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve has good water pressure and the appliance is working normal"
Michael R.
WASHER ROPER RTW4516FW2 "The customer still hasnt had repairs done on her water well, doesnt have water to the appliances, will call back when after repairs and reschedule ; saved tckt"
Michael R.
RANGE AMANA ACR4303MFW4 "The control isnt powering on, voltage is good at the wall outlet and appliance, bad control, ordered part, please reschedule when part comes in; ordrng 1 W11297558 (cntrl-elec)"
Michael R.
WASHER MAYTAG MVWC465HW3 "Called and spoke with customer, she said they have no water or electricity and arent staying there right now, will call and reschedule when things get back to normal ; saved tckt"
Michael R.
DRYER MAYTAG MED7230HW1 "Making a loud noise when its tumbling. Couldnt duplicate the noise, took the top off, found the left side was pushed in, popped it out, put lid back in place, the appliance is heating and working normal"
Michael R.
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Called and spoke with the customer, has no electricity, said we will have to reschedule for another day. I was not sure when to reschedule the customer due to the winter storm. In speaking with the customer, he said the plastic on the console is separating from the buttons. I would go ahead and order the console. Please reschedule the customer when the part comes in.; O-emld tckt"
Michael R.
DRYER WHIRLPOOL WED4815EW1 "The appliance isnt heating, tested the thermostats, the thermal cutoff was bad, installed part from one I had in TS part W10900067 the appliance is heating and working normal"
Michael R.
OVEN KITCHENAID KOCE507ESS09 "Installed inverter, no longer giving the error code, the appliance is heating and working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRS555SSIHV00 "The ice maker quit making ice, tested the ice maker, it was rotating and calling for water but there was still ice in the fill tube. Used the steamer to defrost, ran the fill test numerous times, the water is flowing normal and filling properly."
Michael R.
WASHER WHIRLPOOL MVW7232HW0 "I spoke with the customer, she said its pretty bad where theyre at, icy and snow, not to come out. Rescheduled customer ; schdld next appmnt for 2/24 WED !"
Michael R.
WASHER WHIRLPOOL WTW5000DW3 "The customer said it wasnt hardly getting any water and wouldnt drain all the water at times. No error codes, tested the inlet valve and drain both are working normal,no obstruction in the drain line, possible issue with water level sensor, installed control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Michael R.
WASHER WHIRLPOOL WFW8540FW1 "The customer said it only works on quick wash, F5E2 F6E3, F8E3 F5E4, cleared error codes, ran a diagnostics test completed with no issues or error codes, noticed a lot of suds and water was still being held in the below, cleaned out weep holes and sucked it out with a shop vac, ran diagnostics again, no longer holding water in the below, the appliance is draining properly and working normal. Advised about the suds and to clean out the weep holes every now and then."
Michael R.
WASHER WHIRLPOOL WFW8540FW1 "The customer said it only works on quick wash, F5E2 F6E3, F8E3 F5E4, cleared error codes, ran a diagnostics test completed with no issues or error codes, noticed a lot of suds and water was still being held in the below, cleaned out weep holes and sucked it out with a shop vac, ran diagnostics again, no longer holding water in the below, the appliance is draining properly and working normal. Advised about the suds and to clean out the weep holes every now and then."
Michael R.
WASHER MAYTAG MVW7230HW0 "Plugged the appliance in and the drain pump kicked on and stayed running, the customer said itll stay running for hours, wont unlock, went into diagnostics F9E1, F1E2, F7E8, F0E5, F0E9, cleared error codes and tried to manually shut off the pump, wont shut off. Called tech line and spoke with Joel SR77299394781, had me do a factory reset twice, still wont shut off, told him I could hear a relay clicking on and off as well, said to order control, ordered part, please reschedule the customer when the part comes in ; ordrng 1 W11419171 (CONTROL )"
Michael R.
WASHER AMANA NFW5800HW0 "The bellow was crinkled up, like it was too big for this unit., the customer said its leaking on the right side, removed the below and installed the new one. While unplugging the harness from the console the connector came off, will have to order the console. Please reschedule the customer when the part comes in ; ordrng 1 W11325578 (cntrl-elec)"
Michael R.
WASHER MAYTAG MVWB835DW1 "Removed water from the tub, Installed parts ordered, drained the rest of the, calibrated and performed a diagnostics test, but it didnt drain all the water, drain pump is working properly, found there was a lot of change between the washplate and basket, as well as in the drain pump filter, unable to remove the washplate, a lot of corrosion, ordered parts to resolve issue ; rqstng P&A on 1 W10811960 (spin basket) and 1 W10902814 (washplate) and 1 W11219115 (TUB) and 1 W11455453 (GEARCASE)"
Michael R.
WASHER ROPER RTW4516FW2 "Not finishing the wash cycle per customer, F8E1 error code, long fill. Tested the inlet valve, the cold side isnt opening up, dont have it in TS, ordered valve to resolve issue and rescheduled customer ; ordrng 1 W11210463 (valve)"
Michael R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Defrosted the evaporator, installed part ordered, went into diagnostics, tested the fans, now the fan in the FC isnt coming on, need to replace, ordered part to resolve issue, please schedule the customer when the part comes in ; ordrng 1 W11249952 (motor-evap)"
Michael R.
WASHER MAYTAG MVW7232HW0 "Customer said its doing the same as before and gave F0E7 error code,. F0E3 was stored in faults, unplugged the appliance and installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Michael R.
RANGE AMANA ACR4303MFB4 "Installed kit, the elements are heating and working normal"
Michael R.
RANGE WHIRLPOOL WEC310S0FW3 "Installed part ordered, the top elements and oven are working normal"
Michael R.
WASHER WHIRLPOOL WTW5000DW2 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is is no longer making the noise and working normal"
Michael R.
DISHWASHER KITCHEN AID KDTE234GBS0 "Spoke with the customer, she said she had left a vm with us to cancel the order, no longer needs us to come out."
Michael R.
DRYER WHIRLPOOL WED5000DW2 "Installed thermostat, the is heating and working normal"
Michael R.
DRYER MAYTAG MEDC465HW0 "The appliance is turning off but the timer continues to rotate all through the wrinkle control setting even when its off and then it comes to a stop. Ordered timer and wrinkle control switch, also ordered the 2 position switch. Please schedule the customer when all parts come in; ordrng 1 WP3405156 (switch) and 1 WP8578354 (swtch-temp) and 1 WPW10185992 (timer)"
Michael R.
DRYER MAYTAG MEDB835DW3 "Called and spoke with Tiffany, she said there was no reason to come out, the repairs made previously were good, appliance is working normal. Looks like a duplicate order."
Michael R.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Removed back cover and defrosted frost/ice with steamer, installed thermistor and fan assembly, the fan and appliance are"
Michael R.
WASHER MAYTAG MVW7232HW0 "Installed strike, calibrated and performed a diagnostics test, completed with no issues or error codes. This is a Rehab center and the Director wanted to buy 2 strikers"
Michael R.
DRYER WHIRLPOOL WED5000DW2 "Taking too long to dry per cup. Pulled the appliance out and removed the vent hose, it was clogged up with lint that was wet, including the pipe where it goes up into the attic. Cleaned out them both out and advised customer to have someone get on top of the roof to confirm good airflow at the air vent. The appliance is heating and working normal"
Michael R.
WASHER MAYTAG MVWX655DW2 "Doesnt wash or receive water per customer . F8E1 error code, Installed control, the appliance is working norma, advised if the same issues continues its because the hot water isnt hooked up, advised to put a Y in place.so both sides of the inlet valve are hooked up"
Michael R.
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Not cooling in the refrigerated per customers. The FC is working normal, pulled the drawers out in the RC, found the evaporator was iced up, defrosted the ice with a steamer, installed fan assembly, put appliance back together, the fan and appliance are working normal."
Michael R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not cooling in the RC, the evaporator is iced over, ordered part to resolve issue and rescheduled customer. ; ordrng 1 W11087438 (motor-evap)"