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Local Reviews
for Spring Branch, TX
Powered by Fluid LOCALAwesome Young Employee
Carol - Spring Branch, TX
Mr. Garcia, was such a help. He showed us that our problem was in the programming of the oven and he showed us how to correct the programming. He even forwarded a homeowner's manual to us that we never had. You could clone this young man and your business would skyrocket. I commend him and your business for such wonderful customer service. Carol Young
Response from ApplianceCare:
Thank you so much for the review, we love hearing back from our customer!
Great service
Leah - Spring Branch, TX
Great service. Very friendly and knowledgeable!
Danny
Danny - Spring Branch, TX
Response from ApplianceCare:
Thank you!
Replace part
Janice - Spring Branch, TX
Great service
Shelby - Spring Branch, TX
Parts not all put back together
Janice - Spring Branch, TX
Service was excellent but tech took apart shelving to repair refrigerator and did not put all of it back together. So I have parts that I have to figure out where they go
Service Excellence
Richard - Spring Branch, TX
Prompt and courteous professional service.
Response from ApplianceCare:
Thank you for giving us your feedback!
Friendly and Honest Service
Fiona - Spring Branch, TX
I would rehire this company just because Jim services my area. He’s always honest and nice. He always polite and gets the job done. I’ve had 3 jobs with him has the repairman and it’s always a consistent and great service.
Response from ApplianceCare:
Thank you for writing a review!
DIshwasher and refrigerator issues
Daniel - Spring Branch, TX
We've had three technicians to our house and are having the same problem- leaking dishwasher- which is not even the issue they were sent to fix. Please reply or call ASAP- your technicians are nice guys but we still have the same issue!
Maytag Washer
Mr William Hughes - Spring Branch, TX
Awful. Tech flooded the laundry room. Water seeped into garage. He was told the unit had done this before. He was also told that it had a broken barrel. Very disappointed.
Whirlpool washer
Lucille - Spring Branch, TX
He’s tried so hard to get to the bottom of my washers issues
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Cliff - Spring Branch, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Michael - Spring Branch, TX
Ivan was very helpful in not only installing the faulty part, but in answering all my questions.
Response from ApplianceCare:
Thank you for writing a review for us!
Dish Washer
Trish - Spring Branch, TX
Vendor was very nice and professional. His work was done well.
Response from ApplianceCare:
Thank you for writing a review!
Great work!!
Kimberly - Spring Branch, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service
Kenneth - Spring Branch, TX
He was actually early for appointment which is very rare when waiting for repairmen & seemed to know what he was talking about. He was very friendly and was easy to talk to.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear your service met your expectations.
Great service
Lucille - Spring Branch, TX
Best experience ever
Response from ApplianceCare:
Thank you for writing a review!
Dryer Repair
Debra - Spring Branch, TX
Response from ApplianceCare:
Thank you for writing a review!
Excellence
Linda Grayson - Spring Branch, TX
Jim Garcia is a great representative of your company. He was professional, knowledgeable and very kind.
Response from ApplianceCare:
thank you for writing a review! Jim is a very valuable part of our team who strives to complete each job efficiently and accurately.
PROFESSIONAL
Marguerite - Spring Branch, TX
Jim was very professional & polite. He came in replaced the part and headed on his way. Seemed very knowledgeable. The only draw back was waiting 2 weeks to get a warranty repaired.
Response from ApplianceCare:
Thank you for writing a review! Although the part delivery was a drawback in your experience, we are pleased to know that our technician was able to deliver efficient and professional service to you.
Jim G.
DISHWASHER KITCHEN AID KDTE104ESS3 Secured unit at sides rather than at top as only the countertop is above unit which is why it was not attached to begin with. Also notice water supply line might need to be replaced.
Jim G.
RANGE AMANA AGR5330BAB3 Replaced lp kit. Issue resolved.
Jim G.
DISHWASHER KITCHENAID KUDP01FLSS3 Verified faulty heating element however the cost of the part exceeds cost customer is willing to pay for repair. Collected service fee.
Jim G.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS01 Verified unit was in Celsius also adjusted time 12/24 setting as well as emailed customer owners manual. Collected service fee.
Jim G.
REFRIGERATOR SAMSUNG RF22KREDBS Rady Reference# 08FB43BK400690Z verified kit is needed. ; ordrng 1 DA82-02671A (SERVICE KIT ICEMAKER )
Jim G.
VENTHOODS UNKNOWN WVU37UC0FS0 Part did not arrive within he box. I have reordered part but please verify that this part is an actual control. ; ordrng 1 W11100652 (buttn-cntl)
Jim G.
DISHWASHER WHIRLPOOL JDB8700AWS3 Butch SR#7728501361 verified issue was at door switch. I realigned it and verified no obstruction. Issue resolved. Collected service fee.
Jim G.
WASHER MAYTAG MVWC565FW2 I verified no issue with the drain pump at all. Diagnostics revealed no error codes. Unit passed all diagnostics. I did notice the unit was a bit off balance. I leveled all the feet. Issue appears to have been resolved. Used wire tie to secure harness during evaluation. ; used 1 WP8567668 (WIRE TIE) from stock
Jim G.
WASHER MAYTAG MVWC565FW2 Replaced drain pump. Issue resolved.
Jim G.
COOKTOP ELECTRIC JENNAIR JED4430WB02 Verified issue was cracked cooktop. Vent covered also needed. Collected service for fridge as well. ; ordrng 1 W10163202 (cooktop) and 1 WPW10205094 (grille)
Jim G.
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 Verified issue to be a non responsive blower. ; ordrng 1 W11441128 (MOTOR FAN)
Jim G.
OVEN ELECTRIC (D KITCHEN AID WOD77EC0HV01 Customer was not able to make appointment. Rescheduled from house to next week. ; schdld next appmnt for 8/11 TUE !
Jim G.
REFRIGERATOR FRGIDAIRE FLSC238DS8 "Verified issue was UI failure. Also water dispenser paddle is completely missing. I verified voltage to UI. Ordered UI control and paddle. Collected discounted service fee with service for job 75645. ; ordrng 1 241685703 (actuator,water blk) and 1 241708102 (pc board,power)"
Jim G.
ICEMAKER (STANDA KITCHENAID KUIC15NHZS0 Bin thermistor is shorted. ; ordrng 1 WPW10511923 (thermistor (BIN))
Jim G.
REFRIGERATOR KITCHENAID KSC24C8EYB02 I contacted techline spoke to Scott SR# 7728326614 and verified that there is a poor frost pattern. Determined issue mostly likely a restriction or leak issue. Sealed system issue. Collected service fees in on transaction on this job number.
Jim G.
DRYER KENMORE 96575100 ReplAced thermal kit. ; used 1 279816 (CUTOFF-TML) from stock
Jim G.
FREEZER MAYTAG MZF34X16DW00 I contacted techline and spoke to Robert SR# 7728325768 who informed me that thermistor is reading correctly therefore control is at fault. ; ordrng 1 W11382529 (CONTROL ELECTRIC )
Jim G.
REFRIGERATOR SAMSUNG RF28JBEDBSR Eric reference #7003777872 verified voltage to auger motor and cooling fan (15c and 40c). Issue resolved.
Jim G.
REFRIGERATOR MAYTAG MFF2558VEB8 Replaced endcap. Issue resolved.
Jim G.
REFRIGERATOR SAMSUNG RF28JBEDBSR Eric reference #7003777872 verified voltage to auger motor and cooling fan (15c and 40c). Issue resolved.
Jim G.
REFRIGERATOR MAYTAG MFF2558VEB8 Replaced endcap. Issue resolved.
Jim G.
WINE COOLER KITCHEN AID KUWS24RSBS01 Upon arrival could hear a very audible clicking. The source was the defrost timer. It appears to be intermittently malfunction. I verified with techline and spoke to Robert SR# 7727866431. Customer declined repair as they are considering purchasing new unit.
Jim G.
REFRIGERATOR MAYTAG MFF2558VEB8 Replaced lid however mistakenly ordered a drawer in stead of the end cap which is responsible for suspending the drawer lid. ; ordrng 1 W10874836 (endcap)
Jim G.
REFRIGERATOR MAYTAG MFF2558VEB8 Replaced lid however mistakenly ordered a drawer in stead of the end cap which is responsible for suspending the drawer lid. ; ordrng 1 W10874836 (endcap)
Jim G.
COOKTOP GAS KITCHENAID KCGS550ESS01 The unit I worked on did not match this ticket however I verified with customer that this is the correct unit to be repaired. After checking voltage verified a faulty spark module. ; ordrng 1 WPW10475149 (module-spk)
Jim G.
REFRIGERATOR SAMSUNG RF28JBEDBSR I contacted Samsung support and spoke to Eric reference#: 7003765055 who informed me that a service kit is needed to remedy this. It includes a new ice maker and heated drain line and one of two control boards. Service kit part #: DA82-02675A; ordrng 1 DA82-02675A (SERVICE KIT (ICE-MAKER))
Jim G.
COOKTOP ELECTRIC JENNAIR JIC4536XS00 Swapped with proper cooktop. Issue resolved.
Jim G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced front panel. Issue resolved.
Jim G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Dampener (air diffuser) is faulty. Customer only available next Thursday. ; ordrng 1 W11236851 (diffuser)
Jim G.
OVEN ELECTRIC (S WHIRLPOOL WOS31ES0JS00 Thermal fuse is out. Verified voltage. Ordering TOD as a precaution as I could not verify function. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml)
Jim G.
DISHWASHER WHIRLPOOL WDF330PAHB2 Heater is inefficient. ; ordrng 1 W10518394 (heater)
Jim G.
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Compressor is making a loud sounds and does not cool. The RECIRCULATION pump seems as thought it is also having issues ; ordrng 1 WPW10489122 (pump) and 1 WPW10605286 (compressor (KIT))
Jim G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Ice bin auger arm was seized due to ice build up. Freed up unit. Issue resolved. Advised customer as to how to maintain.
Jim G.
WASHER MAYTAG MVWB855DC3 Replaced suspension. Issue resolved.
Jim G.
DISHWASHER KITCHENAID KUDS40FVSS3 Reset unit. Issue resolved. Collected service fee.
Jim G.
WASHER MAYTAG MVWB855DC3 Suspension is out. Ordering new part. ; ordrng 1 W11130356 (suspension)
Jim G.
DISHWASHER KITCHEN AID KDTE234GPS Repair complete. Unit is level and secure to cabinetry.
Jim G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Reset unit and inspected switches. Light isle was corrected. Replaced mullion heater. Issue resolved.
Jim G.
DRYER SAMSUNG DV48J7770EP Idler pulley is failing. Will return to repair with parts. ; ordrng 1 DC61-01215B (SPRING) and 1 DC93-00634A (BELT IDLER PULLEY ASSEMBLY)
Steven G.
DISHWASHER KITCHENAID KUDP01FLSS3 "Checked dishwasher found touchpad cracked and not starting, replaced console and control checked operation unit working normal now"
Jim G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Verified ice maker was functional. Found E5 error. Reset unit. Manually called for water. Issue resolved.
Jim G.
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Replaced hinge and added nameplate.
Colton B.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Issue was a frozen evaporator. Replaced defrost thermistor to resolve issue.
Steven G.
DISHWASHER KITCHENAID KUDP01FLSS3 "Checked dishwasher found door cable broken replaced link kit and ordered console ; ordrng 1 8531262 (cntrl-elec) and 1 8531536 (panel-cntl), used 1 8194001 (LINK) from stock"
Jim G.
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Bracket is also bent also no nameplate sent. ; ordrng 1 W10922216 and 1 W11223753 (nameplate)