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Local Reviews
for Spring Branch, TX
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Richard - Spring Branch, TX
Prompt and courteous professional service.
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Friendly and Honest Service
Fiona - Spring Branch, TX
I would rehire this company just because Jim services my area. He’s always honest and nice. He always polite and gets the job done. I’ve had 3 jobs with him has the repairman and it’s always a consistent and great service.
Response from ApplianceCare:
Thank you for writing a review!
DIshwasher and refrigerator issues
Daniel - Spring Branch, TX
We've had three technicians to our house and are having the same problem- leaking dishwasher- which is not even the issue they were sent to fix. Please reply or call ASAP- your technicians are nice guys but we still have the same issue!
Maytag Washer
Mr William Hughes - Spring Branch, TX
Awful. Tech flooded the laundry room. Water seeped into garage. He was told the unit had done this before. He was also told that it had a broken barrel. Very disappointed.
Whirlpool washer
Lucille - Spring Branch, TX
He’s tried so hard to get to the bottom of my washers issues
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Great Service
Cliff - Spring Branch, TX
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Great service
Michael - Spring Branch, TX
Ivan was very helpful in not only installing the faulty part, but in answering all my questions.
Response from ApplianceCare:
Thank you for writing a review for us!
Dish Washer
Trish - Spring Branch, TX
Vendor was very nice and professional. His work was done well.
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Great work!!
Kimberly - Spring Branch, TX
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Great service
Kenneth - Spring Branch, TX
He was actually early for appointment which is very rare when waiting for repairmen & seemed to know what he was talking about. He was very friendly and was easy to talk to.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear your service met your expectations.
Great service
Lucille - Spring Branch, TX
Best experience ever
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Dryer Repair
Debra - Spring Branch, TX
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Excellence
Linda Grayson - Spring Branch, TX
Jim Garcia is a great representative of your company. He was professional, knowledgeable and very kind.
Response from ApplianceCare:
thank you for writing a review! Jim is a very valuable part of our team who strives to complete each job efficiently and accurately.
PROFESSIONAL
Marguerite - Spring Branch, TX
Jim was very professional & polite. He came in replaced the part and headed on his way. Seemed very knowledgeable. The only draw back was waiting 2 weeks to get a warranty repaired.
Response from ApplianceCare:
Thank you for writing a review! Although the part delivery was a drawback in your experience, we are pleased to know that our technician was able to deliver efficient and professional service to you.
Jim G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Steamed unit. Clear drain pan. No need to replaced covers or pan. Replaced fan assembly which includes the rc thermistor and bimetal sensor. Verified properly sealed system valve function. Test 4 in service tests.
Jim G.
ICEMAKER (STANDA WHIRLPOOL WUI95X15HZ00 Replaced grid cutter. Issue replaced.
Jim G.
WASHER WHIRLPOOL WTW5000DW2 Determined motor is out. Customer declined due to cost.
Jim G.
REFRIGERATOR WHIRLPOOL ED5FHEXNB01 Sr#Gray and violet
Jim G.
WASHER MAYTAG MVW7232HW0 Customer described issue wherein the unit will roll items in a ball. I contacted techline and spoke to Rick SR# 7727494218 who informed me that the positioning of items is at fault. Advised me to inform customer that items must be lightly balled up and placed along edges of tub to avoid excessive bunching but that some bunching is unavoidable.
Jim G.
ICEMAKER (STANDA WHIRLPOOL WUI95X15HZ00 Grid cutter was shorted and visibly popped. ; ordrng 1 W10919199 (grid-cuttr)
Jim G.
WASHER WHIRLPOOL WFW92HEFC0 Replaced door lock. Issue resolved.
Douglas H.
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Customer water filter also clogged advised to replace filter. CRP the part.
Douglas H.
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Unit not making ice. Found e2 error motor lost position. Ordering new ice maker to resolve. CRP the part; ordrng 1 W11294907 (icemaker)
Jim G.
REFRIGERATOR JENN-AIR JS42SSDUDE01 Replaced 2 of 4. Issue resolved . All lights in refrigerator are functional.
Jim G.
WASHER MAYTAG MVW7232HW Verified water inlet valves are functional. There were no error codes stored in diagnostics menu. I completed a factory reset of the control. Issue resolved.
Shawn W.
COOKTOP GAS KITCHENAID KCGS556ESS02 "Customer was complaining of the middle burner bursting with flame after long pulsating. I verified. There is a technical service pointer W10829776. This calls for a burner service kit for this model: Part #W10837359. However, I discovered that they have the corrected part. Found that the burner cap was displaced. I corrected. I instructed client on proper operation and some extra care tips. Fully operational. Job complete."
Jim G.
COOKTOP GAS KITCHEN AID KCGS556ESS02 Replaced orifice. Apparently the wrong orifice was installed and also switched. I corr3cted and I stalled proper part. Issue resolved.
Jim G.
WASHER WHIRLPOOL WFW92HEFC0 Door lock is slightly damaged. Ordering part will return. ; ordrng 1 WPW10443885 (door lock)
Jim G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Evaporator is completely frozen over. I was able to free up the ice enough for the middle drawer to close properly. Will return to replace thermistor (included with fan assembly) as well as cover and pan should they be damaged during extraction. ; ordrng 1 W10525237 (pan-drip) and 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap)
Jim G.
OVEN ELECTRIC (S WHIRLPOOL WOS51ES4EB00 Replaced blower. Issue resolved.
Jim G.
DISHWASHER JENN-AIR JDTSS244GP0 Clip is damaged and partially missing. ; ordrng 1 W10919676 (clip)
Douglas H.
DISHWASHER KITCHENAID KDTM404ESS2 Last trip techline stated to replace the lower spray arm. Pulled old spray arm out and compared the old spray arm and new side by side and the old arm was slightly taller than the new. Replaced spray arm with new to resolve the issue. Unit performing as designed now. Part was just replaced so still covered under part warranty.
Douglas H.
DISHWASHER WHIRLPOOL WDT720PADM2 Complaint of water spilling out onto the floor. Found 2 of the 3 tabs that hold the motor in place not secured properly. Secured those and ran diagnostics testing on unit. Unit not leaking now. No further issues at this point.
Jim G.
REFRIGERATOR JENN-AIR JS42SSDUDE01 Verified one or more modules are at fault. ; ordrng 4 W10908166 (module)s
Jim G.
COOKTOP GAS KITCHEN AID KCGS556ESS02 Customer asked to be rescheduled. ; schdld next appmnt for 3/24 TUE !
Jim G.
WASHER WHIRLPOOL WTW5000DW0 Ran diagnostics and service tests to ensure proper function. Advised customer to use Affresh. Collected serv fee.
Jim G.
WASHER WHIRLPOOL WFW92HEFC0 Repositioned clip harness. Issue resolved.
Jim G.
WASHER WHIRLPOOL WFW92HEFC0 Lid lock connection was loose. Repositioned. Issue resolved.
Jim G.
DRYER WHIRLPOOL WED8500DW4 Af issue due to vent not appliance.
Jim G.
DRYER MAYTAG MED5100DW0 Evaluated issue. Noise was within normal levels but offered to replaced roller kit. Customer declined. She simply wanted to ensure proper function.
Jim G.
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Replaced motor and shaft. I was able to salvage the rest. Issue resolved.
Jim G.
DISHWASHER KITCHENAID KDTE204EBL4 Upper rack positioned will not adjust. The right side may also be damaged. ; ordrng 1 WPW10195839 (dishrack adjuster) and 2 WPW10195840 (positioner)s and 2 WPW10546503 (adjuster)s and 1 WPW10588164 (housing LEFT) and 1 WPW10588165 (housingRIGHT)
Jim G.
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU This was second service fee. That’s why only 56.xx was collected. After speaking with Scott’s an support and DH determined the loud grinding noise was likely due to a scored (damaged) evaporator. Quo Customer will think about cost and will call back if they would like to have the unit serviced.
Jim G.
DISHWASHER WHIRLPOOL WDT720PADM2 Verified drain pump was tightened. I could not duplicate leak but I believe the seal between door and cavity was loose. I realigned it. Unit tested properly.
Douglas H.
BUILT-IN M/W JENN-AIR JMD2124WS0 Last trip found cook tray broken/missing. Installed cook tray to resolve the issue. Unit testing good now. No further issues at this point
Jim G.
COOKTOP GAS KITCHEN AID KCGS556ESS02 Sterling SR# 7727366811 gas not flowing to outer ring in center burner. Ordered kit as per techline instructions. ; ordrng 1 W10853432 (spud-orfce)
Douglas H.
DISHWASHER KITCHENAID KDTM404ESS2 Customer video recorded noise. Based on video it sounds like spray arm is hitting lower rack. Lower spray is still in place as when I was last here. Calling techline due to reoccurring noise issue. Spoke with Adrian. He stated since spray is installed correctly there isn’t anything else that he can do for me. At one point he suggested to replacing of lower spray arm Incase was damaged previously. 7726775130Ordering spray arm to resolveGate code 4498; ordrng 1 W10860176 (arm-spray)
Jim G.
WASHER MAYTAG MVWB865GC0 Replaced faulty water inlet regulator. Survey prepped fcc
Jim G.
WASHER WHIRLPOOL WFW5620HW0 Checked diagnostics mode and found an issue with oversuds-ing (F0E2) I confirmed with techline spoke to Scott SR# 7727345035 who also confirmed oversuds error would point to too much or wrong type of detergent. Verified that hoses are installed properly.
Jim G.
RANGE KITCHENAID KSGG700EBS1 Replaced blower. Unit tested properly.
Jim G.
REFRIGERATOR KITCHEN AID JFC2290VEM8 Defrosted freezer. Cleared obstruction from the drain. Issue resolved.
Jim G.
COOKTOP ELECTRIC KITCHENAID KICU569XSS00 Replaced UI display (board). Issue resolved.
Jim G.
DISHWASHER KITCHENAID KDTE334GPS0 Tightened supply line to water inlet valve. Issue resolved. No damage present.
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Issue unit door not closing. Found door is sitting right but gasket is not attaching to fridge. Ordering new door since gasket comes build in with door. Advise costumer that door takes 4-6weeks and office will call when door arrives ; ordrng 1 W10912374 (dor-fip)
Jim G.
COOKTOP ELECTRIC KITCHENAID KICU569XSS00 After speaking to techline I spoke to Joel SR# 7727309420We confirmed the issue points to user interface. Ordering part. Will return. ; ordrng 1 WPW10396615 (display)
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Allied costumer since I was running a head of schedule. Costumer said that something came up so they need to reschedule for next Tuesday ; schdld next appmnt for 3/10 TUE 9 am
Jim G.
DRYER MAYTAG MGD6630HC0 Replaced ACU and console. Issue resolved. No ore error codes. Also realigned blower and vent assemblies due to customer complaint of loud rattling noises
Jim G.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Checked unit. Used jumper to clear blockage. Issue resolved.
lreyes@appliancecareoftexas.com
RANGE KITCHENAID KSGG700EBS1 Gate code 7632. Unit is making noise found cooling fan to be faulty ordering new part ; ordrng 1 W10780482 (fan-blwr)