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Local Reviews
for Schertz, TX

ApplianceCare Rated 4.9 out of 5 stars based on 17 customer reviews

Map of Schertz, TX

Great Service Technician!




Review of ApplianceCare

Sam provided excellent service! He was very professional, respectful and thorough all while being patient with my questions. He arrived in a timely manner and cleaned up before leaving.


Response from ApplianceCare:

Thank you for the review, we love hearing back form customers.


Map of Schertz, TX

Great Service




Review of ApplianceCare

Great Service


Response from ApplianceCare:

Thank you!


Map of Schertz, TX

Great technician




Review of ApplianceCare

Very pleased with the support I received in repairing my dishwasher.


Response from ApplianceCare:

Thank you for the review!


Map of Schertz, TX

Janice




Review of ApplianceCare

Excellent service! Efficient & highly recommend your company & also your repairman!


Response from ApplianceCare:

Thank you for the review!


Map of Schertz, TX

Great Service




Review of ApplianceCare

Good job very satisfied


Response from ApplianceCare:

Thanks.


Map of Schertz, TX

Wiley




Review of ApplianceCare

This was a warranty service and it was really handled well.


Response from ApplianceCare:

Thank you for your review!


Map of Schertz, TX

Great service, well informed




Review of ApplianceCare

Shawn fixed the problem quickly and efficiently. He knew the appliance well and was able to explain what the issue was and the solution. Friendly and courteous, professional.


Response from ApplianceCare:

Thank you for the review!


Map of Schertz, TX

Great service




Review of ApplianceCare


Map of Schertz, TX

Great Service




Review of ApplianceCare

Excellent and Professional Service! I called for service and he came out the next morning. He was completely equipped for the Coronavirus with mask and social distancing. He explained the problem, as was using far too much detergent. After practicing what he advised, using less detergent, the washing machine works perfectly. Totally Satisfied!


Map of Schertz, TX

Mrs. Garmon




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Awesome, young man




Review of ApplianceCare

He was very professional, knows his job, well groomed an outstanding mannerism.


Response from ApplianceCare:

Thank you for writing a review for us!


Awesome service




Review of ApplianceCare

The service technician was very professional and knowledgeable with my refrigerator. He also provide additional information about my refrigerator that was very helpful.


Response from ApplianceCare:

Thank you for writing a review! We are pleased to hear that the service provided met your expectations.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Great service and fruendly!




Review of ApplianceCare


Response from ApplianceCare:

Thank you for your feedback!


Great Service!




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great Service!




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great service; friendly and professional




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MED6230HW1 Found FE2 error code. Checked sensor sensor registers correctly in service mode. Went ahead ordered moisture sensor and harness. If issue not resolved need HMI board.; ordrng 1 WP3387223 (electrode) and 1 WPW10298258 (harns-wire)

Near Circle Oak Dr, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Removed ice maker replaced harness and ice maker. Installed plastic squares to door switches tested all operations normal

Near Canopy Bend, Schertz, TX 78154
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced the valve and the pad. Unit is now dispensing water as designed.

Near Curling Post, Schertz, TX 78154
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDT720PADM2 "This unit fills and drains but is no longer washing, The sump and motor needs to be replaced. Our customer is using proper detergent and rinse aid. They have an adequate hot water source coming into the unit and they are using afresh to clean the unit regularly. Priority Service Call (PSC) fee with military discount. Our customer has decided to not move forward with the repair because it is cost prohibitive. ; rqstng P&A on 1 W10671941 (pump&motor)"

Near Oak Run, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF520PADM7 Changed friction sleeves leveled unit tested all operations normal.

Near Tarrant Hill, Schertz, TX 78108
Shawn W.

Shawn W.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 The part I received is not the correct part needed. What is needed is called a Microwave Oven Cavity Sensor. I have sent it back to Parts Department for further parts research between Whirlpool and Marcone. Our parts department contacted our customer. ; saved tckt

Near Curling Post, Schertz, TX 78154
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Our customer is having problems with the dispensing of water. It is intermittent. I was able to replicate it. It would not dispense. Needs new dual water valve and ordering dispense pad as a contingency.; ordrng 1 W11043013 (valve) and 1 WPW10368730 (pad)

Near Curling Post, Schertz, TX 78154
Shawn W.

Shawn W.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Our customer is having problems with unit intermittently turning on and at times the screen freezes up and our customer has had to reset it. Called Steve T Whirlpool Tech Line. Explained the situation and could not help. SR #7729611678. We will need a new Cavity Temperature Sensor. I could not find it on the parts list. I have run into this before on this unit.; ordrng 1 W10460457 (sensor)

Near Curling Post, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL MVWX655DW1 Removed console replaced housing tested valves all operations normal recalibrated unit. Customer did not get new supply hoses. She needs to change these out since cold side hose leaking. See quick pic of leak This is customer responsibility.

Near Abercorn, Schertz, TX 78154
Shawn W.

Shawn W.

DISHWASHER MAYTAG MDB9959SKZ Replaced control board. Unit is now functioning as designed and ready for sale.

Near I-35 N, Schertz, TX 78154
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDF520PADM9 Used a zip tie WPW10339879 to loop up drain hose. I did also find that the water line was not fully seated into the water valve. I repaired this. Tested unit for leaks. Unit is now fully operational now.; used 1 WPW10339879 (ZIP TIE) from stock

Near Hallie Dawn, Schertz, TX 78154
Shawn W.

Shawn W.

RANGE WHIRLPOOL WFC150M0JB Did a resistance check on front left burner. It is sound 23 ohms. I found that the front left burner had been disconnected. I plugged it back in and tested all burners. All burners are functioning as designed now. Checked bake and grill elements and they are fine. Ran diagnostics and received no errors. This unit is ready for resale now.

Near I-35 N, Schertz, TX 78154
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDF520PADM7 I found that the unit is leak g through the sump and motor gasket. Part ordered.; ordrng 1 W11025157 (pump&motor)

Near I-35 N, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Removed control replaced control and UI plugged unit in ran test no errors ice maker cycled through and filled. All operations normal.

Near Hallie Hill, Schertz, TX 78154
Shawn W.

Shawn W.

WASHER MAYTAG MVWC565FW2 Replaced belt and shield. Unit will now spin and is fully operational.

Near I-35 N, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL MVWX655DW1 Found cold inlet valve not working and hot as well. Found leaking hose snapped photo tested water pressure this was good advised customer to get new hoses ordered new valve housing call when part comes in.; ordrng 1 W11127357 (housing)

Near Abercorn, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Plugged unit in frost pattern good fans working checked bi metal and heater both checked good ran defrost setting no power to bimetal ordered new UI board and harness.; ordrng 1 W11229011 (HARNESS) and 1 W11239666 (Ui) and 1 W11293378 (CONTROL )

Near I-35 N, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found temps good thermistor passed ic maker had E5 errors and went through harvest and fill test. Needs OTL for new Ui and control.; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11387386 (Ui)

Near Hallie Hill, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Used oven dolly found microwave control failed removed UI amd ACU replaced UI ACU and microwave control reconnected app and wifi tested oven and microwave all operations normal no error codes

Near Panola Pass, Schertz, TX 78108
Shawn W.

Shawn W.

DISHWASHER KITCHENAID KDTM404KPS0 "Replaced the missing parts. Tested unit. Unit filled, washed and drained. Unit is now fully operational."

Near Ivy Mountain, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced main control and UI tested mullion heat functions heater now working all operations normal.

Near Oak Ridge, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WFW6620HW0 "Unit is level and legs down Found off balance and suds error codes ran test cycle drain spin fill function all working noticed excessive suds in tub customer is using affresh found concentration set to factory settings of 2 reset,concentration to 6 ran test sudsing decreased advised customer to load clothes loosely not over full. Advised customer to experiment with different soaps and to run affresh cycle prior to use since concentration level has been changed."

Near Estates Dr, Schertz, TX 78154
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS571C1HZ01 "Called Whirlpool Trade Partners and spoke with Laura to determine entitlements. She told me that this unit has a goods issue date of April 2016 but a purchase date of 21 August 2020 and that it is covered up under warranty. SR # 7729238002. Our customer would like to purchase another shelf. Includes labor charge for delivery. I replaced ice maker but noticed that the unit will not dispense ice or water. This unit will perhaps need new water valves. Parts ordered. I will have our customer double check that the water intake is turned on and if not have them remove the refrigerator for testing of water valves. The ice maker is covered under warranty but the shelf is not.; ordrng 1 W11130203 (shelf-glas), used 1 W10873791 (ICE MAKER) from stock"

Near I-35 N, Schertz, TX 78154
Shawn W.

Shawn W.

DISHWASHER MAYTAG MDB4949SDH3 "Found that the unit had 120 VAC at the terminal box but was intermittent. The wiring in the terminal box needed to be re-wired. Tested unit, if fills, washes and drains. Fully functional."

Near Aranda, Schertz, TX 78154
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced the freezer compartment thermistor. Freezer is now functioning as designed. Our customer paid for this part and labor at. And paid our service fee on the previous visit. The remaining balance when we go out to fix the light module."

Near Ridge Canyon Dr, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDT920SADM2 "Removed sump replaced sump. Removed door replaced,control ran test cycle all operations normal."

Near Trail Stem, Schertz, TX 78154
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Our customer was having problems with the freezer getting warm, then yesterday it completely turned of for a number of hours. Then it started working again. Currently the temperatures in the RC are normal, the deli is slightly high and the freezer temperature ranges between 14-25 degrees F, depending on the location. I reset the temperatures back to manufacturers recommended. Found that the freezer compartment evaporator is frozen up. Using the Kitchen Aid provided trouble shooting guide I discovered the the FC thermistor resistance is out of tolerance and will need to be replaced. I checked the evaporator and and defrost heater from the control board and ran all other diagnostic tests related to the problem from the user interface. Our customer also had a light module that will need to be replaced as well. thermistor, module. Our customer paid our service fee in full. Next appointment is Wednesday for the thermistor. The module is currently out o

Near Ridge Canyon Dr, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706EBS01 Inspected for leaks found dye in RC evaporator. Vacuumed recovered refrigerant replaced evaporator in RC vacuumed unit again charged unit tested no leaks no restrictions all operations normal.

Near Beacon Glen, Schertz, TX 78108
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVW7230HW0 Removed console replaced Ui reconnected 5 times to bypass factory WiFi tested speaker and all operations working job complete.

Near Wiederstein Rd, Schertz, TX 78154
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRFC604FSS00 Our customer was not sure if she had an extended warranty. We agreed fo me to move forward with the COD call. Our customer had another service company determine it was either the ice maker our the drain. He had them turn off the ice maker. They have done this. The unit still has water collecting on the bottom of the refrigerator. I found that the unit has a collapsed drain hose in the cabinet from the fresh food section. This is the rubber one. Called Tech Line and spoke with Robert to document. This is unrepairable. SR# 7729123982. We did not have an authorization from Whirlpool but Robert mentioned that our customers had AIG coverage. Talked to N and he advised me to have the customer contact Whirlpool for an authorization. And to contact A. Our customer paid for our service fee as well as Tier 1 labor.

Near Spoke Cir, Schertz, TX 78154
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF997SDDM00 "The freezer light, side lights and the lights on the right top were out. I jumped the freezer light to confirm that it is the freezer light that went bad. Part ordered. Our customer paid our service fee. Remaining balance upon completion.; ordrng 1 W11130208 (module)"

Near Triple Crown Dr, Schertz, TX 78108
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRMF706ESS01 "Our customer is having a problem with all the lights being out and the dispenser intermittently not dispensing. I found that the deli control is not working. I unplugged and plugged back in the unit and all the lights came on except the freezer light. It would however come on when the left deli drawer was open. The deli control started operating as well after the reboot. When running gService test 17 I discovered that the freezer door switch is not working. This is why the light comes on when you open one of the other three doors. Discovered that the freezer door light switch was stuck. I removed the light switch and repaired it, reinstalled. All lights are now working as designed. I also properly leveled the refrigerator, heat treated the freezer seal and made adjustments to the refrigerator door to make it more even. The freezer now seals better and the doors are closing as designed. Unit is now fully operational. Check number 4783 covers this

Near Oak Run, Schertz, TX 78154
Shawn W.

Shawn W.

RANGE KITCHEN AID KSGG700ESS1 Inducted diagnostics and found that the u it displayed the F2E1 Stuck Shorted Key error code. I followed the procedure in the Service Manual to see if we would need to replace the keypad. This unit keypad was able to be reset by the reboot procedures. Tested unit twice to ensure that the error codes did not appear. Unit is fully operational. If the error code returns in the future the keypad will need to be replaced. W11029431 . This was a second appliance so our customer was provided the second appliance discounted service fee. Our customer paid with check on job number 79159. Customer balance is paid in full.

Near Oak Run, Schertz, TX 78154
Shawn W.

Shawn W.

RANGE WHIRLPOOL WFE550S0HZ1 Unit will need a new control board. Part ordered.; ordrng 1 W11295998 (cntrl-elec)

Near I-35 N, Schertz, TX 78154
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Our customer was having problems with the ice maker. I found that the ice bin was jammed and trapping ice because it was not completely seated. The bin is full of ice (quick pic included). I instructed our customer a bit on this design if ice maker and bin. Unit is now fully operational.

Near War Admiral, Schertz, TX 78108
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL GX5SHDXVD01 The unit had been turned off so I was unable to get temperature readings but our customer stated that the unit was completely warm in both the RC and the FC. The capacitor is not starting. This unit will need a new start device and capacitor. We will also replace the light bulb. Priority Service Call. Our customer paid our service fee in full. Remaining balance upon completion.; ordrng 1 8009 (light bulb) and 1 WPW10194431 (start-dev) and 1 WPW10662129 (capacitor)

Near Nottingshire, Schertz, TX 78154
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE535S0JZ0 Checked wrangle found bad control board ordering board to resolve issue.; ordrng 1 W11204529 (cntrl-elec)

Near I-35 N, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer stated that icemaker fails intermittently at this time ice maker is working checked thermistor found thermistor closed temps are normal. Ordered plastic squares for door switches harness and ice maker call when parts come in,; ordrng 1 W10884720 (harns-wire) and 4 WP2177331 (plastic-sq)s"

Near Canopy Bend, Schertz, TX 78154
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF997SDDM00 Replaced module. All lights are now working as designed.

Near Triple Crown Dr, Schertz, TX 78108
Shawn W.

Shawn W.

WASHER MAYTAG MVWB765FW4 Ran diagnostics and received no error codes.when I run all speeds of spin and agitate. I was able to replicate a thumping sound and was able to negate it considerably with a rebalancing. I filled the unit with water and ran agitate to see if there were possibly any coins still causing any noise. There were no indications of this. Our customer explained that it happens mainly in Power wash. In this cycle the spin is taken up to the max speed. This causes the the clothing to soak up more water and could be contributing to the thumping noise. I will be replacing the suspension. Our customer had a video and it sounds like the shifter is causing the sound during agitation. I will replace the shifter. Parts ordered. Ran a calibration.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11130359 (suspension)

Near Circle Oak Dr, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706EBS01 "Removed rear vacuumed recovered remaining refrigerant installed UV dryer ordered both evaporators. Rescheduling next Thursday to use light to locate leak.; ordrng 1 W11116006 (evaporator) and 1 WPW10608485 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"

Near Beacon Glen, Schertz, TX 78108
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Found icemaker arm stuck not harvesting in test checked wires needs new icemaker call when part comes in.; saved tckt

Near FM1518, Schertz, TX 78154
Shawn W.

Shawn W.

DISHWASHER KITCHENAID KDTM404KPS0 "SR #7729117166 called Tech Line. However, I determined that the unit was missing parts that are needed for the unit to function. This unit was purchased for a scratch and dent and was missing part. Parts ordered. ; ordrng 1 W11025986 (FUNNEL) and 1 W11025988 (FUNNEL) and 1 W11025993 (DRIP TRAY) and 1 W11255994 (SWITCH)"

Near Ivy Mountain, Schertz, TX 78154
Shawn W.

Shawn W.

WASHER WHIRLPOOL WFC7500VW2 "Ran universal diagnostics test mode and all indicators were working and each function of the unit functioned as designed. The unit is filling, washing, spinning and draining well. Ran the quick test mode as well and same results. During each test and sub test no errors were found. Our customer is experiencing certain cycles that leave the clothes more wet then they should be. This is usually the result of improper drain hose installation into the stand pipe or a clogged drain pipe or hose running from the homes standpipe or floor drain to the output area for the water. It can be a result of a clog in the units drain pump or a slowly failing drain pump. We can replace the drain pump but I advised the motor home owner to ensure that the drainage at the motor home site is cleared first, because it is draining fine at Crestview RV. Our customer feels confident that the drainage at the home site is clear. I explained that we can indeed change out the drain pump

Near I-35 N, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVW7232HW0 Removed console replaced UI tested speaker tested cycle all operations normal.

Near Half Moon Dr, Schertz, TX 78108