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Local Reviews
for San Antonio, TX

ApplianceCare Rated 4.7 out of 5 stars based on 451 customer reviews

Map of San Antonio, TX

Dishwasher Repair Service




Review of ApplianceCare

It took three visits to fix a dishwasher issue. The communication was excellent and the scheduling was done promptly. The parts were ordered in a timely manner and the warranty was honored 100%. Highly recommend them!


Map of San Antonio, TX

Jackie




Review of ApplianceCare

My technician was very professional


Response from ApplianceCare:

Thank you for writing a review!


Map of San Antonio, TX

Great service!




Review of ApplianceCare

Early and very timely! The service tech was very knowledgeable. Made a quick and thorough assessment of the oven issue. Resolved it and provided an explanation on what happened as well. Very professional young man!


Response from ApplianceCare:

Thank you for writing a review!


Map of San Antonio, TX

Great Service




Review of ApplianceCare

Appliance Care was very informative and efficient. Quickly diagnosed our 1 month old washer’s problem—which turned out to a problem with the seller’s installation rather than our washer.


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of San Antonio, TX

Great service




Review of ApplianceCare

After another appliance repair company told us we would be better off buying a new fridge than trying to repair our 5-yr old one, we found Appliance Care...thank goodness! Steve was polite, professional and repaired our fridge quickly. I’d highly recommend them!


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of San Antonio, TX

I’ve machine




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Map of San Antonio, TX

Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Map of San Antonio, TX

Very knowlegable and efficient




Review of ApplianceCare


Response from ApplianceCare:

Thank you for your feedback!


Map of San Antonio, TX

Very poor technical service




Review of ApplianceCare

We've had ACT come over at least 9 times to service our fridge in the span of 6 Mo. Still not fixed, they're coming back on June 1st. For the same problem. So I think ACT is very incompetent.


Map of San Antonio, TX

On time, professional, and great communication!




Review of ApplianceCare


Another great experience




Review of ApplianceCare

When I have an appliance repair I always call Appliance Care of Texas, and always request Steve. I feel confident that I will receive an honest opinion and an affordable repair. Steve is reliable, knowledgeable, competent and trustworthy. I highly recommend Appliance Care of Texas.


n/a




Review of ApplianceCare

none


Good experience




Review of ApplianceCare


Technician was not very thorough.




Review of ApplianceCare

The technician cancelled twice and when he finally came to install scheduled part, he did not run the dish washing machine but instead said it should work and if it doesn’t to just buy a new machine. The technician also did not ensure the plumbing was connected properly so when my wife was using the kitchen sink water spilled out and I had to re connect the pipes. There should be a level of pride in the work the technicians do. The machine works better now but I’m hesitate to use the service again due to the work ethic of the technician. The chat feature on the website is great though! The most pleasant customer experience I’ve ever had when scheduling service and the receptionist was very flexible and willing to reschedule.


Wonderful professional service




Review of ApplianceCare

Steve knows what he's doing, and was personable and friendly while fixing the dryer. My family was a Maytag dealer for 60 years, so I know a great repairman when I see one. Steve is one of the best. He knows the machines and quickly diagnosed the problem. Steve, thanks for being one of the good guys.


Great service




Review of ApplianceCare

Satisfied with the work


Great Service




Review of ApplianceCare

Always on time and quick


Awesome job!




Review of ApplianceCare

Great service, very professional and knowledgeable. Very happy overall!


Trouble with Ice Maker on new Kitchen Aid Refrigerator




Review of ApplianceCare

Richard did a great job. This issue about the ice maker is difficult to understand on a new unit. I also filled out a Kitchen Aid survey on my service experience. You will see my comments there also. Thank You


Sam




Review of ApplianceCare

Steven was very knowledgeable, informative and efficient I feel confident that he did a good job and I am very pleased With the outcome.


Fast Great Service




Review of ApplianceCare

Technician was matter of fact to the point and courteous. He fixed our problem quickly and professionally.


Oven Repair




Review of ApplianceCare

Warranty service provided to install a heat shield. My only critical observation is that the heat deflector should have been put in place during initial installation.


Great Service




Review of ApplianceCare


Margaret




Review of ApplianceCare

I Always get great service my service


Great service




Review of ApplianceCare

Nice and professional


Great service




Review of ApplianceCare


Good service repared the washer back in use thank you




Review of ApplianceCare

The technician was knowledgeable and took care of the problem


Appliance fixed




Review of ApplianceCare

Jay from ApplianeCare was courteous and knowledgeable. He assessed the issue, ordered the parts and was able to fix the issue with my stove.


Excellent Service




Review of ApplianceCare

Our technician was efficient, polite, informative and thoughtful. Excellent job!


Professional all around




Review of ApplianceCare

Friendly, professional and on time. Great communication from office and field personnel.


Great service very knowledgeable tech.




Review of ApplianceCare


Jenifer




Review of ApplianceCare


Great service, knowledgeable and efficient




Review of ApplianceCare

Please with service I was provided. Would use again.


Thank you so much for your services. Everything was great. The person that came over was great.




Review of ApplianceCare

We know now that if we have any other problems we can count on your all. Once again thank for your great service.


Great




Review of ApplianceCare

He a very nice respectable man He had gloves and mask all the time. He did a good job. Thanks for sending him. 1 to 10 I give him a 10.


Jesus C.

Jesus C.

RANGE WHIRLPOOL WFC150M0EB0 Customer does not want to pay for fee. Job complete.

Near Bowdre, San Antonio, TX 78252
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF989SDAM00 Unit is not in warranty. Client was not informed by our office or Whirlpool that we would have to collect a service fee. The customer explained that they were not prepared to pay a service fee. I provided them with the costs involved and our phone number in case they decided to have us work on it at a future date.

Near Stone Oak Pkwy, San Antonio, TX 78258
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue stated by customer: AIG Ref I/M not working. Previously discovered dent in side door at door switch area not allowing door switch to fully engage. Replaced door. Unit dispensed ice and water just fine. Unit tests good. Informed. Customer of survey.

Near War Arrow, San Antonio, TX 78238
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Checked refrigerator replaced the bad compressor that was installed, vacuumed and charged unit everything is working normal at this time

Near Henderson Pass, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found valves working as designed when bypassing reservoir called tech line spoke to Austin SR 7727935247 he advised me that this has been occurring on these models and protocol is order new damper and use seal off old damper to double up seal on new one then install new damper to prevent reservoir from freezing. Ordered new damper and reservoir.; ordrng 1 W10801011 (reservoir) and 1 W11087463 (damper)

Near Samar Dr, San Antonio, TX 78217
Justin  R.

Justin R.

WASHER MAYTAG MVWX655DW0 Was not able to remove washplate, replaced motor and housing and tested unit. Found the unit to have a bad actuator after replacing motor. Used truck stock. Ran through diagnostics after replacing actuator, unit passed test. ; used 1 W10913953 (ACTUATOR) from stock

Near San Antonio, TX 78254
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRMF706EBS01 SR7727934583 talked to Andrew from tech line, went over temps and ran diagnostics checks everything is working normal now, Andrew thinks it’s a DC voltage issue customer to watch and see if drawer display is out when it stops cooling and lights are out, if this happens order W10512203 and W10677118

Near Knollrun, San Antonio, TX 78247
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL ED5VHEXVQ06 Complaint is freezer not cold enough. Tested unit. Fresh food at 43. Freezer at 25. Compressor running. Evap fan is good. Will need to replace thermostat. ; ordrng 1 WP2198202 (thermostat)

Near W Formosa Blvd, San Antonio, TX 78221
Colton B.

Colton B.

COOKTOP GAS KITCHEN AID KCGS356ESS00 Issue is a small gas leak. Replaced the two valves at fault. Unit tested good.

Near Capella Ridge, San Antonio, TX 78260
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 Checked refrigerator found no leaks anywhere, freezer evaporator is completely frosted so it seems leak is small, customer will watch and call if any problems

Near Bitter Blue Ln, San Antonio, TX 78218
Tommy B.

Tommy B.

REFRIGERATOR MAYTAG MSC21C6MFZ00 Customer stated that the unit produced ice once or twice and then stopped. Found water dispenser to have low pressure and also that the line was kinked when the unit was pushed all the way back. Instructed customer to check water pressure with a plumber to ensure that adequate water pressure is being supplied to the unit.

Near Bella Rose, San Antonio, TX 78256
Richard G.

Richard G.

MICROWAVE OVEN WHIRLPOOL WMH32519HZ5 Customer complaint is that there was sparking in the back of the microwave. Customer says they were using the rack for dual level cooking and had items on both levels. Also states that they used the unit without the rack and smelled a chemical burning smell and the humming of the microwave was louder than normal. Verified burn marks in the back of the unit where the rack sits. Placed a bowl of water in the unit and heated it for 2 minutes. Did not find any sparking or burning smells. Removed water and heated up a second bowl of water for 2 minutes. Unit is good to go. Ordering touch up paint for areas that had sparked.; ordrng 1 W10134625 (tuchup)

Near Sprightly Ln, San Antonio, TX 78254
Colton B.

Colton B.

OVEN ELECTRIC (D KITCHENAID KEBK101SSS04 Issue is that oven is not getting to proper temperature. Unit is 50 degrees too cold. Finding issue to be a faulty control board. Also ordering a new sensor as well just in case I need it. Quoted for P&L on return visit. Collected SC fee. ; ordrng 1 WPW10119143 (CONTROL) and 1 WPW10131825 (SENSOR )

Near Inwood Autumn, San Antonio, TX 78248
Jesus C.

Jesus C.

WASHER MAYTAG MVWC565FW2 Installed new basket and suspension. No issues during testing. Unit is spinning and holding balance. No further issues. Job complete.

Near W Harlan Ave, San Antonio, TX 78214
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW3 Tested washer. F8E1 error code. Low water pressure from hot side. Good water from hose. Valve is bad. Replaced valve. Good water from both. No further issues. Tested to complete.

Near E Drexel Ave, San Antonio, TX 78210
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KFXS25RYMS0 Issue stated by customer: unit still not making ice. Found fill valve was frozen along with fill tray. Thawed parts. Unit filled with ice and harvested properly. Replaced ice maker. Customer wants us to replace gaskets due to mold developing previously from bad gaskets. Please review pic. Ordering pantry and freezer drawer gaskets.; rqstng P&A on 1 WPW10443326 (gasket-fip) and 1 WPW10714545 (gasket-fip fr), states that autho needed

Near Oak Dr, San Antonio, TX 78256
Jim G.

Jim G.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 There were no signs of flipping breaker however there were several errors involving the ACU UI mismatch. F6e6. Bringing wiring harness and console as a precaution. ; ordrng 1 W11225360 (harns-wire) and 1 W11261167 (cntrl-elec) and 1 W11296171 (console)

Near Recanto, San Antonio, TX 78260
Justin  R.

Justin R.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Calibrated unit to plus 10, tested to complete.

Near San Antonio, TX 78254
Douglas H.

Douglas H.

MICROWAVE OVEN JENN-AIR JMW3430DP02 Convection fan in oven making scraping noise. Removed door, racks, and convection cover to find lower fan was slightly warped. Adjusted fan blades to resolve the issue. Put cover, racks and door back in place. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.

Near Terra Mont, San Antonio, TX 78255
Christian G.

Christian G.

FREEZER WHIRLPOOL WRX735SDHZ02 Issue stated by customer: freezer door handle came loose. Tried tightening set screws. Handle was stripped and screws wouldn’t hold. Ordering fc door handle and mounting bolts.; ordrng 1 W11045125 (handle) and 2 WPW10661886 (screw)s

Near Impressive Way, San Antonio, TX 78254
Richard G.

Richard G.

COOKTOP ELECTRIC WHIRLPOOL WFC310S0EB4 Replaced control, cooktop elements, and sensor. Tested to complete. Unit is good to go.

Near Old Tezel Rd, San Antonio, TX 78250
Richard G.

Richard G.

RANGE WHIRLPOOL WFC150M0EB4 Replaced infinite switch and burner. Burner received for this model is different than the burners installed. Ordering remaining 3 burners to replace wrong burners.; ordrng 1 W11396790 (BURNER) and 2 W11396792 (BURNERS)s

Near Fall Harvest, San Antonio, TX 78254
Christian G.

Christian G.

WASHER MAYTAG MVW6230HW0 Issue stated by customer: unit constantly displaying over suds error code. Not draining properly. Verified he detergent. F7E7, F0E2 error codes stored. Voltage tests good from wall. Noticed drain pump was installed about 4 inches too high. Reinstalled drain pump. Ran unit through diagnostic cycle, unit passed all functions. Recalibrated unit to factory defaults. Unit running good. Had customer start a heavy duty cycle to wash any old detergent out. Informed customer of survey.

Near Cheyenne Pass, San Antonio, TX 78254
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated: rocker switch in fc broken, door missing name plate from previous install. Installed name plate. Rocker switch that came in was different from one on unit, found proper switch. Reordering with alumilastic.; ordrng 1 W11396033 (switch)

Near Silver Grove, San Antonio, TX 78254
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 Replaced thermal fuse. ; used 1 WPW10638608 (FUSE) from stock

Near Throssel Ln, San Antonio, TX 78260
Richard G.

Richard G.

REFRIGERATOR MAYTAG MFX2570AEM4 Customer complaint is that the icemaker has stopped working. Verified faulty icemaker. Collected service call fee. Need icemaker for return visit.

Near Lorna Doone St, San Antonio, TX 78254
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT518SZFB00 Checked refrigerator found freon leak in freezer evaporator, replaced evaporator vacuumed and charged unit everything is working normal now

Near Pitluk Ave, San Antonio, TX 78211
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRMF706ESS01 Issue is a no cool refrigerator. Getting a .1 to .2 amp reading on compressor with my amp clamp. Spotted some potential leak spots on bottom of cabinet below Drier. Called techline who said that the things I found were indicative of a leak, but without being able to test system it’s hard to say. Ordering a dye drier and rescheduling for a ss tech.; ordrng 1 WPW10143759 (DRIER-HV)

Near Marbella Ct, San Antonio, TX 78210
Jesus C.

Jesus C.

WALLOVEN JENNAIR JJW2830DP01 Tested oven. F2E1 error code. Can not enter diagnostics. Will need to replace UI. UI is covered under jennair warranty. Only need authorization for labor. Installed new UI. No issues during testing. Unit is working properly. Job complete.

Near Broadway St, San Antonio, TX 78209
Christian G.

Christian G.

COOKTOP GAS WHIRLPOOL WCG55US0HS00 Issue stated by customer: cook top grate had snapped off. Installed new one. Unit tests good.

Near Sirius Grove, San Antonio, TX 78245
Colton B.

Colton B.

MICROWAVE OVEN JENN-AIR JMC2430WP01 Went to repair microwave. Lamp socket was damaged in the package. Rescheduling parts and reordering socket. PSP item, told customer we’d call when we got it in. ; saved tckt

Near Granada Way, San Antonio, TX 78257
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Light module in freezer is out. Ordered module white light kit. ; ordrng 1 W10695459 (module)

Near Augusta Square, San Antonio, TX 78247
Justin  R.

Justin R.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS02 Replaced magnetron, console, cover plate for unit. Tested to complete.

Near Sprightly Ln, San Antonio, TX 78254
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Unit not cooling. Suspected leak. Upon installation of dipper drier found unit was severely over charged. Compressor couldn’t push Freon properly. Compressor still testing good. Replaced drier and service port. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. ; used 1 WPW10143759 (DRIER-HV) from stock

Near Talavera Ridge, San Antonio, TX 78257
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW5105HW0 High pitched grinding noise when basket is full of water and agitating. No noise during spin. Noise not coming from cam. Noise coming from gearcase and agitator. Ordering parts. ; ordrng 1 W11093899 and 1 W11164183

Near Travis Summit, San Antonio, TX 78218
Colton B.

Colton B.

RANGE WHIRLPOOL WFE550S0HZ1 Issue is a bad burner. Got wrong part. Marcone had RF and LF burner part numbers swapped. Reordering and returning. ; ordrng 1 W10823729 (RF BURNER )

Near Oakwood Trail, San Antonio, TX 78249
Jesus C.

Jesus C.

WASHER WHIRLPOOL 0 Customer wants to reschedule. Will call to make appointment. ; saved tckt

Near Lakeshore Dr, San Antonio, TX 78218
Jesus C.

Jesus C.

DISHWASHER KITCHENAID KDTM384ESS2 Tested unit. Found adjuster on left side is broken. Rail on left side is also broken. Welds on rail broke off. Will need to replace rail and adjuster. ; ordrng 1 WPW10546503 (adjuster)

Near Thornhurst, San Antonio, TX 78218
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KBSD608ESS01 Found that the 3 lights on the right side of the fresh food section are dimmed and the lower left light is is dimmed as well. The middle left light is out and the upper left light is fully on. All lights in the freezer section are fully illuminated. Unit will need a new LED.; ordrng 1 W10908166 (module)

Near Emerald Forest Dr, San Antonio, TX 78259
Shawn W.

Shawn W.

VENT HOOD KITCHENAID KVUC606JSS0 The fan motor for this unit had all open ,lines on the various resistance checks from the service manual. I’m ordering the switches as a contingency. I called Tech Line and there are no definitive specs for checking the switches. Because there is no service manual I could not figure out how to put the switches back together. Called Tech Line and they were unable to help either. I also had problem s getting the hood back in position be cause the wires were to tight. I had to disconnect some wires to get the hood back up for safe keeping. I spoke with Nik and he suggested calling Amanda to arrange for one of the Supervisors to come out and put the unit back correctly. I ordered parts for the repair but will need a supervisor assistant to put it back together.; ordrng 1 W10853393 (swtch-rckr) and 1 W11193832 (swtch-rckr) and 1 WPW10293966 (blower-fan)

Near Estacado, San Antonio, TX 78261
Colton B.

Colton B.

ICEMAKER (STANDA WHIRLPOOL ES5LHAXSA01 Customer issue is no ice production. Ice maker is not getting voltage, ordering new control to resolve issue. Quoted customer on return visit. ; ordrng 1 4388932 (CONTROL)

Near Huntsman Rd, San Antonio, TX 78249
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325SDHW04 Customer complaint is that the unit is dispensing warm water and that the air diffuser had ice build up and was leaking water. Verified issues. Determined bad diffuser. Ordering diffuser and thermistor.; ordrng 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)

Near NW 34th St, San Antonio, TX 78237
Jim G.

Jim G.

RANGE WHIRLPOOL WFE320M0ES2 Control board is faulty. Voltage readings indicate a flawed relay(s).; ordrng 1 W11122560 (cntrl-elec)

Near Overlook Loop, San Antonio, TX 78259
Jim G.

Jim G.

DRYER AMANA NED5800HW0 TJ SR# 7727938174 UI console is no responsive. Verified voltage to ACU (120 VAC) and from UI J connector (~12 VDC); ordrng 1 W11378950 (UI CONSOLE )

Near Brookwood, San Antonio, TX 78248
Christian G.

Christian G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Issue stated by customer: CSI mw hood light stays on. Light bulb had burned out due to light always being on regardless of selection in unit. Found socket was grounded somewhere. Ordering socket, wiring harness and control board.; ordrng 1 W10210871 (holder,lamp) and 1 W11219761 (harns-wire) and 1 W11342846 (cntrl)

Near Castello Canyon, San Antonio, TX 78254