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Local Reviews
for Salem, VA

ApplianceCare Rated 4.8 out of 5 stars based on 23 customer reviews

Map of Salem, VA

Jimmy




Review of ApplianceCare

The gentleman that did the work was honest and to the point. He took care of the problem and no more gas leak


Response from ApplianceCare:

Thank you for the review!


Map of Salem, VA

Bruce Ermel




Review of ApplianceCare

Great job!


Response from ApplianceCare:

Thank you for the review!


Map of Salem, VA

Waste of time and money




Review of ApplianceCare

I did not want to give any stars, but the survey would not post without at least one. First, the repairman entered my home without wearing a mask. He put on a mask when I did and I apologized for opening the door without one on. Then he proceeded to tell me that he and several of his children had had COVID already. Second, he used an IPad-like device to get the service error code on my Maytag washer. I already told him what error codes had shown up. He told me it could be a panel problem and it would be $400.00 plus to fix it and another $75.00 on top of the day’s $80.00 plus diagnostic fee to install it. Furthermore, it might also be another panel problem also that would cost another $300.00 plus. ( I could buy a top-of-the-line washer for the cost of the parts and service on a two and one half year old washer.) After he left, I googled the service error. Two YouTube videos suggested a fix using alcohol and a Q-tip. Another had a housewife install the second piece herself. This repairman never checked the panels at all. My husband and I could not get the panel off to try and fix the washer ourselves. Within three days we bought a Speed Queen washer with a seven year warranty and the name and a phone number of a good repairman if we ever need one. I will never call this service again and would definitely warn others not to call it.


Response from ApplianceCare:

Thank you for taking the time to leave us a review, We are having a manager speak with the tech about the mask. It looks like we were given an error code for the problem description of the washer, without having the technician diagnose the appliance there can be uncertainty as to what parts are needed for repairs. We do apologize that the parts needed for repairs are on the higher end in cost, that is why we have our technicians diagnose the appliance in order to know what is needed so the customer can decide which route is best for them.


Map of Salem, VA

Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Map of Salem, VA

Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thanks!


Map of Salem, VA

Excellent service




Review of ApplianceCare

Chris did an outstanding job troubleshooting the problem with our refrigerator which was not cooling. He was thorough, courteous and kept us informed throughout the process. I would highly recommend him.


Response from ApplianceCare:

Thank you for writing a review for us!


Map of Salem, VA

Outstanding service




Review of ApplianceCare

Chris was prompt courteous and helpful. He did an outstanding job troubleshooting a difficult cooling problem with our Kitchen Aid refrigerator.


Response from ApplianceCare:

Thank you for writing a review!


Map of Salem, VA

Awesome Service




Review of ApplianceCare

This guy was knowledgeable and professional


Map of Salem, VA

Great service




Review of ApplianceCare

Super nice


Map of Salem, VA

He did fine




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Pleasant Technician




Review of ApplianceCare

Great service! The technician was very pleasant and explained everything. He listened to exactly what was wrong without assuming he knew it all!


Response from ApplianceCare:

Thank you for giving us your feedback!


Excellent Service. Showed up on time.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Excellent Service. Showed up on time.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Service call




Review of ApplianceCare

Chris was very professional.


Response from ApplianceCare:

Thank you for writing a review and giving us your feedback!


Very helpful.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Top shelf technician




Review of ApplianceCare

Chris Swartz quickly diagnosed two appliances while handling a "less than cheerful" resident. I was there for backup with this resident but it was not needed. Chris done an excellent job. Please send him or a tech just like him to Richfield on every call. Thank you, Ivan Sexton 540-580-3223


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear that your experience with us was a positive one!


Highly professional Service




Review of ApplianceCare

Chris Schwarz was able to diagnose the problems of our Maytag washer and return with parts to get the washer back in service. He was prompt and efficient to complete his work in a highly professional manner.


Response from ApplianceCare:

Thank you for leaving a review for us! Chris is a very valuable part of our team.


Warranty work on dishwasher




Review of ApplianceCare

Uriah was very knowledgeable and professional


Response from ApplianceCare:

Thank you for taking the time to write a quick review.


Very professional!




Review of ApplianceCare

Uriah was very efficient and a clear communicator. He wasted no time or motion. Very professional and an asset for your company.


Response from ApplianceCare:

Thank you for writing a review for us. Uriah is a very important part of our team and we are glad to hear your experience met your expectations.


Good customer service




Review of ApplianceCare

We were unable to duplicate the problem. Hopefully it won’t happen again.


Response from ApplianceCare:

Thank you very much for the review. We appreciate it.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks


Excellent




Review of ApplianceCare

Scheduling was easy, I love that you get an email with a link - you can see how many appointments, and where the tech is, and, where you are in their list for the day - really excellent


Response from ApplianceCare:

Thank you for taking time to review us. We are happy to hear your experience fulfilled your expectations.


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you very much for this review.


Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL WTW8900BC0 Replaced bearing and drive shaft. Ran test. All checks ok.

Near Ellison Ave, Salem, VA 24153
Chris S.

Chris S.

COOKTOP WHIRLPOOL W3CG3014XB02 I installed the regulator and checked for leaks. All operations check OK

Near Hillview Ln, Salem, VA 24153
Chris S.

Chris S.

M/W OTR WHIRLPOOL WMH53521HZ4 The unit is operating normally except there is no heat. ; ordrd 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)

Near Foxfield Ln, Salem, VA 24153
Chris S.

Chris S.

DISHWASHER WHIRLPOOL WDT750SAHZ0 I did a diagnostic cycle and the heater worked as expected. I instructed the customer on running the water until hot before starting a cycle. All operations check ok.

Near Cherokee Hills Dr, Salem, VA 24153
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW5000DW2 replaced control board. ran calibration and auto test. all checks good. cx to observe. policy adjust to cover labor and parts.

Near Bear Creek Dr, Salem, VA 24153
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 The defrost isn’t working correctly. It works in forced defrost ; rqstng P&A on 1 W11109595 (motor-evap) and 1 W11387384 (UI) and 1 W11396033 (SWITCH )

Near Par Dr, Salem, VA 24153
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 The defrost isn’t working correctly the evaporator was completely frosted over. ; rqstng P&A on 1 W11109595 (motor-evap) and 1 W11387384 (UI) and 1 W11396033 (SWITCH )

Near Par Dr, Salem, VA 24153
Chris S.

Chris S.

72' BM KITCHENAID KRFC302ESS02 I installed the door and checked operation. All operations check ok. The door didn’t come with a kitchen aid logo. ; ordrng 1 W10839793 (nameplate)

Near Bogey Ln, Salem, VA 24153
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Mullion every so often does not flip. Unit is level and adjusted well currently, and operating ok at time of service. Need tubing as water is dripping after dispenser stops. Connections look good. W11306462. Cannot find this part; ordrng 1 WPW10499015 (Tube in door) and 1 W11306462 (Tube, valve to hinge) and 1 W11482383 (Valve, dual)"

Near Mt Vernon Ave, Salem, VA 24153
Chris S.

Chris S.

WASHER WHIRLPOOL WTW4816FW2 I installed the agitator. All operations check ok.

Near Tula Dr, Salem, VA 24153
Uriah B.

Uriah B.

WASHER AMANA NFW5800HW0 "Control came back after put into diagnostic. Leaking from dispenser. Needs control and dispenser, per service pointers. ; ordrng 1 W11322878 (Control) and 1 W11465532 (Dispenser)"

Near Emmett Ln, Salem, VA 24153
Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL WDF550SAHS0 Found improper flow. Reset unit. All checks ok. ; used 1 Wp8567668 (Tie) from stock

Near Circle St, Salem, VA 24153
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 icemaker has E5 error. everything went just fine in diagnostics but production has slowed dramatically. temps in freezer are fine. needs icemaker; ordrng 1 W11294907 (IM)

Near Howard Dr, Salem, VA 24153
Uriah B.

Uriah B.

DRYER MAYTAG MEDB835DW3 "Checked wiring and operation. Rattle present from what sounded like the back. Vibration present at console as well. Found imbalance in the lower wheel due to lint build up. Adjusted blower wheel, housing and duct. All checks ok. Cx to observe. ; used 1 Wp8567668 (Tie) from stock"

Near Foxfield Ln, Salem, VA 24153
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replaced auger motor. Ran tests. All checks good at this time. If callback, most likely need controls."

Near River Ridge Ct, Salem, VA 24153
Uriah B.

Uriah B.

RANGE WHIRLPOOL WFE770H0FZ2 "Replaced element and switch for rear left burner. Checked baking operation. Nothing abnormal at time of service. Cx experienced long preheat and unit would not get to 400 degrees. Possible glitch in control. Reset unit. Cx to observe. If callback for bake issue, please pre-order control."

Near Lomond Cir, Salem, VA 24153
Uriah B.

Uriah B.

DISHWASHER KITCHENAID KDFE204KPS0 Found leak on hose side of inlet valve connection. Unable to correct. Needs new braided stainless hose. Cx to call back plumber who installed. Error f8e4 continually blinking. Emptied and Dried out overfill tray.

Near N Broad St, Salem, VA 24153
Chris S.

Chris S.

COOKTOP WHIRLPOOL W3CG3014XB02 The regulator is slowly leaking through the diaphragm; ordrng 1 W11170853 (regulator)

Near Hillview Ln, Salem, VA 24153
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW5000DW2 Shift actuator is taking the board out. Checked wiring and actuator. Both check ok. Needs control and actuator. Cx to call whirlpool to see about help. ; ordrng 1 W11116590 (Control) and 1 W10913953 (Actuator)

Near Bear Creek Dr, Salem, VA 24153
Uriah B.

Uriah B.

WASHER WHIRLPOOL MVW7230HW0 "Checked water level in diagnostic testing. Control did fine, but issue remains. No difference in water level with max fill and with auto sense. Needs control and pressure hose. ; ordrng 1 W11419171 (Control) and 1 WP353244 (Pressure hose)"

Near Poor Mountain Rd, Salem, VA 24153
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ04 Gasket torn. Temp in fridge is freezing items periodically. Ice box was frozen up and not allowing the crush arm from lifting to give cubed ice at dispenser. Cleaned out and all checks ok. ; ordrng 1 W10830055 (Gasket)

Near Millbridge Rd, Salem, VA 24153
Chris S.

Chris S.

ALPHA WHIRLPOOL WFW72HEDW0 The drain pump was clogged causing drain error codes. I cleared the debris from the pump and cleared codes. All operations check ok.

Near Upland Dr, Salem, VA 24153
Uriah B.

Uriah B.

RANGE WHIRLPOOL WFE770H0FZ2 "Checked wiring, element, and switch. ; ordrng 1 WPW10342780 (Elemnt) and 1 W10917724 (Switch)"

Near Lomond Cir, Salem, VA 24153
Uriah B.

Uriah B.

WASHER MAYTAG MVWB835DW3 Pre ID parts listed.; ordrng 1 W11165546 (Valve) and 1 W10810403 (Lid lock)

Near N Rd, Salem, VA 24153
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL MVWB765FW0 Control getting power to the UI. UI not responding properly. Needs UI console.W10919546. UI console.

Near Gleneagles Rd, Salem, VA 24153
Uriah B.

Uriah B.

REFRIGERATOR KITCHENAID WRV986FDEM "Part not in yet. Previous visit not linked, but should say that we needed the part. ; O-emld tckt"

Near River Ridge Ct, Salem, VA 24153
Chris S.

Chris S.

WASHER MAYTAG MVWB835DW3 There was an F8E1 error code indicating that the water flow is inefficient. He hot water valve was not turned open. I opened the valve and checked operation. All operations check ok. I recalibrated the unit.

Near N Rd, Salem, VA 24153
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL GI5FVAXVQ01 Found hole in vinyl tubing coming to the refrigerator. Repaired with 1/4 x 1/4 fitting. All checks ok. ; used 1 WP4373559 (Guess fitting) from stock

Near Dominion Ln, Salem, VA 24153
Chris S.

Chris S.

KITCHEN KITCHENAID KCGS956ESS02 The switch wire harness is shorted. ; ordrng 1 W10619020 (harns-wire) and 1 WPW10475150 (module-spk)

Near Stone Mill Dr, Salem, VA 24153
Chris S.

Chris S.

19'' WHIRLPOOL MRT311FFFE00 The top drawer in the RC isn’t staying in place. ; ordrng 1 WPW10308849 (pan-meat) and 1 WPW10468555 (track) and 1 WPW10468556 (track)

Near Howard Dr, Salem, VA 24153
Chris S.

Chris S.

MICROWAVE MAYTAG MVWB835DW2 The UI isn’t responding. There Is an F6E2 error code. UI part number W11112656Customer will decide if they want to have the repair done. We will need to replace the UI and possibly the control board.

Near Saddle Dr, Salem, VA 24153
Chris S.

Chris S.

DRYER MAYTAG MED5630HC1 The vibration was being caused from a lint buildup on the blower wheel. I cleared the lint and checked operation all operations check OK

Near Ellen Dr, Salem, VA 24153
Uriah B.

Uriah B.

FREEZER WHIRLPOOL WRF560SMYB04 "Replaced control, baffle, and freezer defrost thermistor. All checks ok at this time."

Near Maccie St, Salem, VA 24153
Uriah B.

Uriah B.

DRYER MAYTAG MEDB835DW4 Replaced element. All checks ok.

Near Lancer Dr, Salem, VA 24153
Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL WDT710PAHB1 Needs motor. ; ordrng 1 W11084656 (Motor) and 1 WPW10538166 (Grommet) and 1 W10445975 (Hose w clamps)

Near Valleydale Rd, Salem, VA 24153
Uriah B.

Uriah B.

FREEZER WHIRLPOOL WRF560SMYB04 Baffle motor operating more than necessary. Cx thawed unit out. ; ordrng 1 WPW10383615 (Thermistor) and 1 W11035836 (Control) and 1 WPW10257451 (Baffle)

Near Maccie St, Salem, VA 24153
Chris S.

Chris S.

WASHER MAYTAG MVWB835DW4 There is an error code F6E2 indicating the UI is failing. The UI won’t let me make any selections. I’m still able to enter diagnostic mode. We will replace the UI. ; ordrng 1 W11112656 (console)

Near Millwood Dr, Salem, VA 24153
Chris S.

Chris S.

DRYER MAYTAG MEDC215EW1 The high limit thermal cutoff was open. I in a new one and checked operation. All operations check ok. ; used 1 9759242 (THERMST FIX) from stock

Near Stone Mill Dr, Salem, VA 24153
Chris S.

Chris S.

WASHER ROPER RTW4516FW2 The drain hose was kinked causing the washer to not be able to drain. I removed the kink and checked operation. All operations check ok.

Near Catlett Dr, Salem, VA 24153
Chris S.

Chris S.

WASHER MAYTAG MHW5630HC0 "SR #7728908121There were an F0E1,F0E2,andF6E3 error codes the washer is still leaking at times and displaying these error codes and not spinning fully at the end of a wash cycle causing customer to have to do a drain and spin. I called tech line and the said that an exchange has been started. Customer hasn’t been contacted by Maytag yet. Customer will call customer service today and find out when the exchange will be scheduled."

Near Glenvar Heights Blvd, Salem, VA 24153
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 I installed the handle and made sure all other handles are tightened correctly. All operations check ok.

Near Boon St, Salem, VA 24153
Uriah B.

Uriah B.

MICROWAVE WHIRLPOOL MMV5220FZ2 "Checked unit and found amperage at 14.5-14.99 amp while running. Wattage was around 1680 during operation. Unit seems to be operating ok at this time. If issue continues, magnetron is under 10 year part warranty. Would recommend replacing magnetron, diode, and maybe capacitor."

Near Panorama Cir, Salem, VA 24153
Uriah B.

Uriah B.

REFRIGERATOR MAYTAG MDB9959SKZ0 Replaced drain pump. Confirmed that the chopper pieces were recovered. All checks ok.

Near Marshall Dr, Salem, VA 24153
Uriah B.

Uriah B.

REFRIGERATOR KITCHENAID KRSF705HPS00 Checked temps and checked thermistors. All checks ok. Cx misunderstood how the unit will begin to cool. Dual evap unit. Also explained ice making process as she was concerned about ice production.

Near Stone Mill Dr, Salem, VA 24153
Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL WDF590SAJM0 Checked operation. Reset unit. Explained drying process to cx. All checks ok. ; used 1 Wp8567668 (Tie) from stock

Near Stone Mill Dr, Salem, VA 24153