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Local Reviews
for Rockport, TX
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John - Rockport, TX
Appointment was on time, John fixed what was needed to be done. Also was professional about his job. Thanks
Response from ApplianceCare:
Thank you for writing a review!
great service, not so great billing
James - Rockport, TX
John was on time and professional. No complaints about the service call. We did receive a bill for a part that was completely covered by warranty, though. But a call to their home office quickly took care of it.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the issue with billing was resolved quickly for you.
app repair
Glenn - Rockport, TX
Response from ApplianceCare:
Thank you!
Excellent service
Margaret - Rockport, TX
Problem repaired
Response from ApplianceCare:
Thank you for writing us a quick review.
John L.
WASHER WHIRLPOOL WFC7500VW2 "Called Techline and spoke with Tj . Explained issues that customer is having with unit, and what has been replaced in unit. According to Techline everything has been done and unit goes through test mode without issue. Techline determined that nothing is wrong with unit. File #7727071270"
John L.
WASHER WHIRLPOOL WFW5090JW1 "Inspected unit, unit wobbles when on spin. Balancing was not the issue after further inspection found issue causing unit to shake. Was able to find cause of wobble. Shipping bolt were still attached to unit, removed bolts. Issue resolved."
John L.
REFRIGERATOR JENN-AIR JFX2897DRP02 "Inspected unit, found issue to be with motor and wiring in door that is causing failure to ice dispenser. Will need to replace door and motor components to resolve this issue.; ordrng 1 2198628 (seal) and 1 W10215646 (motor,dispenser) and 1 W10347051 (plate) and 1 W10347114 (shaft) and 1 W10347120 (clip) and 1 W10503829 (dor-fip ss)"
John L.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Replaced valves, icemaker getting water. Issue resolved."
John L.
RANGE JENN-AIR PRG4810NP "Installed component, issue has been resolved."
John L.
DISHWASHER AMANA ADB1400AGB1 "Installed board, tested after installation. Issue resolved."
John L.
WASHER WHIRLPOOL WFC7500VW2 "Installed components, ran diagnostic test cycle. Unit ran through cycle without issue. Resolved."
John L.
RANGE AMANA ACR4303MFB3 "Installed board, set unit. Issue resolved."
John L.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Inspected unit, ran diagnostics. Tested icemaker for function. Icemaker functioning fine. Motor turns and calls for water. Found valve to icemaker cause of no ice production. Will need to replace valves to resolve this. ; ordrng 1 W10341329 (valve) and 1 W10394076 (valve-inlt)"
John L.
DRYER AMANA NED4655EW1 "Inspected unit, ran tests. Not an air flow issue, tested temperatures. Unit is unable to maintain proper temperatures for drying. Replace thermostats to resolve this issue.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg)"
John L.
RANGE AMANA ACR4303MFB3 "Inspected unit, unit has a F1E0 COMM error. Issue persists after power down. Replace board to resolve this issue.; ordrng 1 W11204487 (cntrl-elec)"
John L.
WASHER WHIRLPOOL WFC7500VW2 "Installed control board, unit will not do anything after installation. Can not access diagnostics mode, unit only locks and 3 LEDs remain on prewash, wash and rinse. Unit will not allow for any function. Called Techline spoke with Ed, explained issues havingwith unit. After reinstalling original board and running some tests, Techline suggests to replace motor control and possibly main control will need to be reordered and replaced. 7727071270 Requesting helper for this job.; ordrng 1 W10192965 (cntrl-elec) and 1 W10192972 (console) and 1 WPW10192966 (cntrl-elec)"
John L.
ICEMAKER KITCHENAID KUIX505ESS1 "Installed components, issue has been resolved."
John L.
WASHER WHIRLPOOL WFC7500VW2 "Installed board, board installed was defective. Removed new board and placed old board as it partially works. Order replacement board to resolve; ordrng 1 WPW10192966 (cntrl-elec)"
John L.
REFRIGERATOR WHIRLPOOL WRS588FIHV "Installed components, tested after installation. Door still binding and will not close. Called Techline spoke with Rick of issues with unit. Determined that it is possible that paddles are keeping door from shutting or interior of door is affecting door to shut properly. Did not find issue with switch, only option to resolve issue would be to replace door.; rqstng P&A on 1 W11038917 (dor-fip)"
John L.
ICEMAKER KITCHENAID KUIX505ESS1 "Ran diagnostics, ran rest on components. All components seem to be working fine except for grid cutter which is broken. Ran unit to make ice, unit pours water into reservoir but will not dump out as should possible issue with sensor. Waited to see if unit does make ice.; ordrng 1 W10485968 (grid-cuttr) and 1 W10747426 (pump)"
John L.
DRYER WHIRLPOOL LDR3822PQ2 "RV unit was in was sold, no longer at location."
John L.
REFRIGERATOR WHIRLPOOL WRS588FIHV "Installed components, new ice door motor was defective on new part. Door will not open or shut. Will need to reorder part and return for installation.; ordrng 1 W10781994 (door-ice) and 1 W11038873 (cntrl-elec)"
John L.
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit found issue to be with motor, will need to replace. Told customer cost. Customer is going to look to see if they can get unit under an extended warranty plan. And reschedule when plan is acquired. Parts needed to complete repair W10192987 motor, W10192966 Control, and W10192993 harness"
John L.
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit, ran diagnostics. Unit runs through diagnostics without issue. Customer explained issues occurring with unit. From customer description issue may be with control board as no errors are displayed.; ordrng 1 W10192966 (cntrl-elec)"
John L.
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit, ran diagnostics. Unit runs through diagnostics without issue. Customer explained issues occurring with unit. From customer description issue may be with control board as no errors are displayed.; ordrng 1 W10192966 (cntrl-elec)"
John L.
WASHER WHIRLPOOL WTW4816FW2 "Installed new board. Recalibrated unit, issue has been resolved."
John L.
WASHER WHIRLPOOL WFW6620HW0 "Installed components,ran test . Found that new tub has a leak at seam which cannot be seen, could only find once water was in unit. Also unit still has wobble and moves quite a bit. Unit is level, unknown as to why unit still has wobble. Called Techline, spoke with Dustin. Explained issues. Nothing can be found to resolve wobble, only replacement of tub can be determined due to defect. 7726898578 order new tub, expedite if possible.; ordrng 1 W11287251 (TUB )"
John L.
REFRIGERATOR WHIRLPOOL WRS588FIHV "Inspected unit, found issue with ice door not sealing. Will need to replace to resolve this.; ordrng 1 W10435760 (guide-ice) and 1 W10781994 (door-ice)"
John L.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Installed components, tested after installation. No leak, issue resolved"
John L.
REFRIGERATOR WHIRLPOOL WRV986FDEM "Installed compressor, charged unit. Unit holding pressures. Ran test 4 to recalibrate. Issue resolved."
John L.
WASHER WHIRLPOOL WTW5000DW2 "Installed components, could not test after installation due to unit being outdoors no power accessible to unit to test and started raining. Issue resolved."
John L.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, found issue with valve and line. Replace to resolve this issue.; ordrng 1 2181939 (insert) and 1 2181944 (tube-water) and 1 W10329003 (clamp) and 1 W10498995 (valve-inlt)"
John L.
WASHER WHIRLPOOL WFW6620HW0
John L.
WASHER WHIRLPOOL WTW5000DW2 "Installed control, after installation tested unit. Found that drain pump is not functioning. Checked pump for obstructions, none found. Pump receiving power but will not turn. Replace pump to resolve this issue.; ordrng 1 W10727777 (pump-water) and 1 W11025984 (valve)"
John L.
MICROWAVE WHIRLPOOL WMH31017HZ3 "Installed components, tested after install. Issue resolved."
John L.
REFRIGERATOR WHIRLPOOL WRV986FDEM "Inspected unit, found that compressor has gone bad. Customer said unit had been previously worked on by another company, was told that compressor had been replaced. But signs show otherwise. Will need to replace compressor to resolve.; rqstng P&A on 1 W10756020 (compressor)"
John L.
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit, board not powering on. Issue with board will need to replaced to resolve.; ordrng 1 W10916478 (cntrl-elec)"
John L.
ICEMAKER WHIRLPOOL JIM158XYRS2 "Installed components, issue has been resolved."
John L.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Installed components, issue resolved."
John L.
ICEMAKER WHIRLPOOL JIM158XYRS2 "Inspected unit, found issue with sensor. Unit cuts off to early when producing ice. Replace pump and pump harness to resolve ; ordrng 1 W10511923 (thermistor) and 1 W10747426 (pump) and 1 W10764770 (harns-pump)"
John L.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Installed components, issue resolved."
John L.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Installed components, fan turning and cycling air. Issue resolved."
John L.
RANGE JENN-AIR JDRP436WP03 "Inspected unit, ran several test unit never made any noises. No issues as of now."
John L.
MICROWAVE WHIRLPOOL WMH31017HZ3 "Inspected unit, ran unit. Found issue with magnetron, also diode has popped. Replace these components to resolve issue.; ordrng 1 W10754299 (magnetron) and 1 W10754523 (transformr) and 1 W10832024 (thrmst-fix) and 1 W11222648 (diode)"
John L.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Inspected unit, icemaker has an e2 lost position error.; ordrng 1 W10682576 (heater) and 1 W10746960 (icemaker)"
John L.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Inspected unit, arm on icemaker broken. Replaced icemaker. Also freezing in freezer section. Replace harness and heater to resolve.; ordrng 1 W10242409 (harns-wire) and 1 W10495967 (defrost heater), used 1 W10873791 (ICEMAKER) from stock"
John L.
REFRIGERATOR WHIRLPOOL WRB322DMBM "Installed components, found issue was with icemaker. Icemaker stuck, gears only click but will not turn. Replaced, issue resolved.; used 1 W10190965 ("
John L.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Installed all components, issue has been resolved."
John L.
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Installed door, issue has been resolved."