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Local Reviews
for Rockport, TX
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Faye - Rockport, TX
The reasons given for my dishwasher not performing to expectations was not to my satisfaction.
Jp
James - Rockport, TX
Response from ApplianceCare:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to let us know.
John
John - Rockport, TX
Appointment was on time, John fixed what was needed to be done. Also was professional about his job. Thanks
Response from ApplianceCare:
Thank you for writing a review!
great service, not so great billing
James - Rockport, TX
John was on time and professional. No complaints about the service call. We did receive a bill for a part that was completely covered by warranty, though. But a call to their home office quickly took care of it.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the issue with billing was resolved quickly for you.
app repair
Glenn - Rockport, TX
Response from ApplianceCare:
Thank you!
Excellent service
Margaret - Rockport, TX
Problem repaired
Response from ApplianceCare:
Thank you for writing us a quick review.
John L.
WASHER WHIRLPOOL WTW8500DC1 "2106122486F0E5 off balanceInspected unit, ran diagnostic, received one code. Checked unit for level. Unit is level. Ran test on drain pump, drain pump is functioning. Noticed that about 2 feet of drain hose was in stand pipe, and when unit drained water would reach hose and create back pressure. Readjusted drain hose in stand pipe to only 4inches which should keep water from reaching line. Called Techline and spoke with Jk explained issues, Techline advising that issue may be caused by user error as error code is only for off balance. Explained proper usage of unit to customer as instructed by 7728786203"
Michael R.
MICROWAVE KITCHENAID KOCE500ESS09 "The microwave light not working per customer. Opened the microwave door and tapped on the light bulb, it came on and stayed on. I ran the mw, continued to tap on the bulb several times and open and close the door, the light bulb and appliance are working normal. The customer said he thought it would be okay not to change out the bulb, no further issues"
John L.
WASHER MAYTAG MVWB865GW0 "Inspected unit, issues with lid. Lid is broken for hinge connects, this is not allowing door to shut. Will need to replace lid to resolve this issue.; ordrng 1 W10843976 (lid)"
Adam H.
REFRIGERATOR KITCHENAID KRFC302ESS02 Install components tested unit issue resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature also to discard the first two or three batches of ice. Issue resolved
John L.
MICROWAVE KITCHENAID KOCE500ESS09 "Installed inverter, appliance manager, and harness. Tested after components were installed, unit is now functioning without errors. Issue has been resolved."
Michael R.
RANGE WHIRLPOOL WFG525S0JS0 "The oven wasnt working on bake, found the oven ignitor was bad, installed new ignitor from truck stock. The ignitor and appliance are working normal ; used 1 WP9758079 (IGNITOR) from stock"
John L.
OVEN WHIRLPOOL WOC75EC7HV03 "Installed components, tested after installation. Microwave and Oven now function. Issue has been resolved."
John L.
WASHER WHIRLPOOL WFW3090JW0 "Made multiple attempts to get unit into diagnostics mode, all attempts failed. Unable to run unit in diagnostics, according to customer unit showed an error code, attempted to run unit to see if code would be triggered. This unit does hasve a service pointer for non start W11395614ATHIS IS A STACKED UNIT IN A MOBILE UNIT, WILL NEED A HELPER ; ordrng 1 W11334214 (CCU)"
John L.
DISHWASHER KITCHENAID KDTE304GPS0 "Inspected unit, front panel is extremely dented I will need to be replaced.; saved tckt"
John L.
REFRIGERATOR JENN-AIR JFX2897DRP02 "Installed components, lights are coming on as it should. Issue has been resolved."
John L.
ICEMAKER KITCHENAID KUIA18NNJS11 "Inspected unit, ran diagnostics tests. Unit functions through tests cycles until recirculating pump is called. Unit shuts down completely when pump is called. Checked pump for any issues, reconnected pumps. Recirculation pump. Replace components to resolve. Claim #634707. Do not order parts until home warranty approves.2310139 transformer2321730 pc board 2313702 water pump"
John L.
REFRIGERATOR JENN-AIR JFX2897DRP02 "Installed all components to the door, issue has been resolved."
John L.
DISHWASHER AMANA ADB1400AGB1 "Ran diagnostics, no codes recorded. As unit went through test cycle, found suds formed during wash. Contacted Techline and spoke with Adrien explained issues customer is having with unit and finding. Techline suggests sudsing cause is from detergent and rinse aid, and drying could be from hot water taking to long to enter tub and temp to low to dry. SR#7727405869"
John L.
RANGE JENN-AIR JDRP436WP03 "Called Techline and spoke with JK. Explained issues customer is having with unit. Was advised by Techline that cooling fan can run from a hour to a hour and a half, and unit is working as designed.SR#7727398121"
John L.
RANGE JENN-AIR JDRP436WP03 "Installed components, issue resolved."
John L.
RANGE JENN-AIR JDRP436WP03 "Inspected unit, issue with sensor and thermostats. Replace sensors to resolve these issues.; ordrng 2 4449751 (thermostat,hi limit)s and 2 W10131825 (sensor)s"
John L.
RANGE WHIRLPOOL ACR4303MFW3 "Installed component, issue resolved."
John L.
RANGE JENN-AIR JDRP436WP03 "Installed board and tested, unit got to temperature without issue. Issue is resolved."
John L.
RANGE WHIRLPOOL ACR4303MFW3 "Ran diagnostics and received F1E0 control error. Powered down unit and powered back on, issue remains. Also display has issues. Replace control to resolve issue.; ordrng 1 W10837800 (cntrl-elec)"
John L.
DISHWASHER AMANA ADB1400AGW1 "Installed components, issue has been resolved"
John L.
WASHER MAYTAG MVWX655DW1 "Inspected unit, did not power on. Unit is getting proper voltage. Replace board, issue resolved."
John L.
RANGE JENN-AIR JDRP436WP03 "Inspected unit, ran diagnostics. Did not find any errors on unit. Customer states that cooling fans will run constantly without shutting down. It’s possible that board is not functioning properly and shutting of cooling fans within a proper amount of time replace controls to resolve.; ordrng 1 W10145531 (cntrl-elec) and 1 W10859105 (cntrl-elec)"
John L.
DISHWASHER AMANA ADB1400AGW1 "Inspected unit, ran diagnostics. Received a F4E3 motor failure. Motor not powering on and not getting voltage to run. Replace motor and control to resolve issue.; ordrng 1 W10428217 (dispenser assy) and 1 W10834731 (cntrl-elec) and 1 W10837402 (pump&motor)"
John L.
WASHER WHIRLPOOL WFC7500VW2 "Called Techline and spoke with Tj . Explained issues that customer is having with unit, and what has been replaced in unit. According to Techline everything has been done and unit goes through test mode without issue. Techline determined that nothing is wrong with unit. File #7727071270"
John L.
WASHER WHIRLPOOL WFW5090JW1 "Inspected unit, unit wobbles when on spin. Balancing was not the issue after further inspection found issue causing unit to shake. Was able to find cause of wobble. Shipping bolt were still attached to unit, removed bolts. Issue resolved."
John L.
REFRIGERATOR JENN-AIR JFX2897DRP02 "Inspected unit, found issue to be with motor and wiring in door that is causing failure to ice dispenser. Will need to replace door and motor components to resolve this issue.; ordrng 1 2198628 (seal) and 1 W10215646 (motor,dispenser) and 1 W10347051 (plate) and 1 W10347114 (shaft) and 1 W10347120 (clip) and 1 W10503829 (dor-fip ss)"
John L.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Replaced valves, icemaker getting water. Issue resolved."
John L.
RANGE JENN-AIR PRG4810NP "Installed component, issue has been resolved."
John L.
DISHWASHER AMANA ADB1400AGB1 "Installed board, tested after installation. Issue resolved."
John L.
WASHER WHIRLPOOL WFC7500VW2 "Installed components, ran diagnostic test cycle. Unit ran through cycle without issue. Resolved."
John L.
RANGE AMANA ACR4303MFB3 "Installed board, set unit. Issue resolved."
John L.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Inspected unit, ran diagnostics. Tested icemaker for function. Icemaker functioning fine. Motor turns and calls for water. Found valve to icemaker cause of no ice production. Will need to replace valves to resolve this. ; ordrng 1 W10341329 (valve) and 1 W10394076 (valve-inlt)"
John L.
DRYER AMANA NED4655EW1 "Inspected unit, ran tests. Not an air flow issue, tested temperatures. Unit is unable to maintain proper temperatures for drying. Replace thermostats to resolve this issue.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg)"
John L.
RANGE AMANA ACR4303MFB3 "Inspected unit, unit has a F1E0 COMM error. Issue persists after power down. Replace board to resolve this issue.; ordrng 1 W11204487 (cntrl-elec)"
John L.
WASHER WHIRLPOOL WFC7500VW2 "Installed control board, unit will not do anything after installation. Can not access diagnostics mode, unit only locks and 3 LEDs remain on prewash, wash and rinse. Unit will not allow for any function. Called Techline spoke with Ed, explained issues havingwith unit. After reinstalling original board and running some tests, Techline suggests to replace motor control and possibly main control will need to be reordered and replaced. 7727071270 Requesting helper for this job.; ordrng 1 W10192965 (cntrl-elec) and 1 W10192972 (console) and 1 WPW10192966 (cntrl-elec)"
John L.
ICEMAKER KITCHENAID KUIX505ESS1 "Installed components, issue has been resolved."
John L.
WASHER WHIRLPOOL WFC7500VW2 "Installed board, board installed was defective. Removed new board and placed old board as it partially works. Order replacement board to resolve; ordrng 1 WPW10192966 (cntrl-elec)"
John L.
REFRIGERATOR WHIRLPOOL WRS588FIHV "Installed components, tested after installation. Door still binding and will not close. Called Techline spoke with Rick of issues with unit. Determined that it is possible that paddles are keeping door from shutting or interior of door is affecting door to shut properly. Did not find issue with switch, only option to resolve issue would be to replace door.; rqstng P&A on 1 W11038917 (dor-fip)"
John L.
ICEMAKER KITCHENAID KUIX505ESS1 "Ran diagnostics, ran rest on components. All components seem to be working fine except for grid cutter which is broken. Ran unit to make ice, unit pours water into reservoir but will not dump out as should possible issue with sensor. Waited to see if unit does make ice.; ordrng 1 W10485968 (grid-cuttr) and 1 W10747426 (pump)"
John L.
DRYER WHIRLPOOL LDR3822PQ2 "RV unit was in was sold, no longer at location."
John L.
REFRIGERATOR WHIRLPOOL WRS588FIHV "Installed components, new ice door motor was defective on new part. Door will not open or shut. Will need to reorder part and return for installation.; ordrng 1 W10781994 (door-ice) and 1 W11038873 (cntrl-elec)"
John L.
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit found issue to be with motor, will need to replace. Told customer cost. Customer is going to look to see if they can get unit under an extended warranty plan. And reschedule when plan is acquired. Parts needed to complete repair W10192987 motor, W10192966 Control, and W10192993 harness"
John L.
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit, ran diagnostics. Unit runs through diagnostics without issue. Customer explained issues occurring with unit. From customer description issue may be with control board as no errors are displayed.; ordrng 1 W10192966 (cntrl-elec)"
John L.
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit, ran diagnostics. Unit runs through diagnostics without issue. Customer explained issues occurring with unit. From customer description issue may be with control board as no errors are displayed.; ordrng 1 W10192966 (cntrl-elec)"
John L.
WASHER WHIRLPOOL WTW4816FW2 "Installed new board. Recalibrated unit, issue has been resolved."