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Local Reviews
for Rockport, TX
Powered by Fluid LOCALexcellent communication with company and technician
Nancy - Rockport, TX
Response from ApplianceCare:
Thank you for the review!
Great service
Bill - Rockport, TX
Response from ApplianceCare:
Thanks!
Refrigerator Repair
Mike - Rockport, TX
Great service, now his appliances
Response from ApplianceCare:
Thank you!
Unsadstified with outcome
Faye - Rockport, TX
The reasons given for my dishwasher not performing to expectations was not to my satisfaction.
Jp
James - Rockport, TX
Response from ApplianceCare:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to let us know.
John
John - Rockport, TX
Appointment was on time, John fixed what was needed to be done. Also was professional about his job. Thanks
Response from ApplianceCare:
Thank you for writing a review!
great service, not so great billing
James - Rockport, TX
John was on time and professional. No complaints about the service call. We did receive a bill for a part that was completely covered by warranty, though. But a call to their home office quickly took care of it.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the issue with billing was resolved quickly for you.
app repair
Glenn - Rockport, TX
Response from ApplianceCare:
Thank you!
Excellent service
Margaret - Rockport, TX
Problem repaired
Response from ApplianceCare:
Thank you for writing us a quick review.
John L.
WASHER MAYTAG MVWC565FW "F8E1 long fill, no other codes on unit. Tested unit valves, both valves functioning. Recalibrated unit, and ran a test cycle to confirm function. Unit ran through cycle without issues."
John L.
DRYER MAYTAG MGD5500FW0 "Inspected unit, found issue to be with roller bearings at rear of unit. Would need to replace a roller and a bearing to resolve issue. Customer will not have unit repaired due to not having parts on hand."
John L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, found that handle to remove ice bin has broken. Ice formation underneath bin as well. Replace bin and ice door to resolve issues.; rqstng P&A on 1 W10654548 (door-ice) and 1 W10564750 (ice-contnr)"
John L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unable to install control board ordered, as recess in door is flooded and wiring within has corroded. Door will need to be replaced for function to return. Also switch for dispenser not functioning properly and ice door leaking. This leak most likely damaged switch. Replace these components as well. Control will need to be replaced as well as unit had shut down on its own only to be restored by a hard reset.; ordrng 1 W10624574 (cntrl-elec) and 1 W10733263 (dor-fip ss) and 1 W10403752 (switch) and 1 W11106553 (Cntrl) and 1 W10654548 (door-ice)"
John L.
REFRIGERATOR KITCHENAID KRSC703HPS01 "Inspected unit, took temperatures of freezer and fridge sections. -3 freezer and 33 in fridge. Customer had thermometer in fridge, this was off by 10 degrees which prompted customers concerns. No issues with unit."
Michael R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not cooling per customers. The appliance was plugged in but no lights or fans running. Pulled appliance out, unplugged removed back cover to the compressor, the cover was pushed in up against the water faucet coming out of the wall, pushed in the line that is froze over. Plugged appliance back in, still no lights, compressor and condenser fan came on, removed the fresh food display, the control was in water, damaged the orange wire due to corrosion that came off of the connector. Ordered parts to resolve issue. Will need a sealed system technician ; ordrng 1 W10512203 (harns-wire) and 1 WPW10143759 (dryer) and 1 WPW10769076 (cntrl-elec)"
John L.
REFRIGERATOR WHIRLPOOL WRT318FZDB06 "Inspected unit, no signs of Freon sent or leak. Did detect the smell of burned electrical from freezer, also can be detected in fridge section. Unit most likely has an electrical issue, possibly a bad capacitor or resistor. Replace electrical components to resolve.; ordrng 1 2315539 (fan motor) and 1 W11200747 (Harness) and 1 W11207397 (Control)"
John L.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Installed slides, freezer drawer now sliding smoother. Issue is resolved. Customer still complaining on rust issue, as it is no longer within cosmetic period cannot be replaced without customer being charged. Customer has attempted to have whirlpool replace, but was denied. Captured a few quick pics for records."
John L.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Inspected unit, unit has rust formations on freezer door, some smaller formations on pantry drawers, and a few spots on right hand refrigerator door. Explain to customer that issue or considered cosmetic and has already surpassed the 30 day cosmetic mark. Customer also says freezer drawer does not slide open and close correctly. Drawer slides roughly, slides will need to be replaced to resolve this issue.; ordrng 1 W10795771 (Slide) and 1 W10795769 (Slide)"
John L.
DRYER MAYTAG MEDC465HW0 "Installed components, tested unit after installation. Ran unit a few times on high, element coming on every time and is heating. Issue has been resolved."
Michael R.
WASHER WHIRLPOOL WFC7500VW2 "Called the number enroute, not a good number. Arrived at the location, no lot number, customer saw me. Worked the numbers, they chose not to go through with it."
Michael R.
REFRIGERATOR WHIRLPOOL WRT318FZDB06 "I was not able to smell anything abnormal, the lines are not freezing over in back of the unit, no water to the unit, temperatures are normal, the appliance is working normal at this time."
Michael R.
ICEMAKER KITCHEN AID KUIX535HPS00 "Not making ice, turned the appliance on, the recirculating pump is locked up. Installed new pump, turned the appliance on, the pump and appliance are working normal"
John L.
DRYER MAYTAG MEDC465HW0 "Inspected unit, element is coming on but will not reach a temperature, issue with high temperature thermostat. Replace to resolve this issue.; ordrng 1 3977767 (thermostat 221 deg)"
John L.
WASHER MAYTAG MVWB835DW5 "Installed components, re-calibrated unit after installation. Ran test cycle, unit passed and issue has been resolved."
Michael R.
RANGE AMANA ACR4303MFB3 "Installed new control, plugged the appliance in and tested it, the oven and appliance are working normal"
John L.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed drip pan, issue resolved."
John L.
REFRIGERATOR SAMSUNG RF25HMEDBSRAA "Installed icemaker, issue has been resolved"
John L.
DISHWASHER WHIRLPOOL WDT750SAHZ "Inspected unit, gasket on dispenser for detergent no longer on unit. Also adjusters on unit have broken on top rack will need to replace both these components to resolve these issues.; ordrng 2 W10350375 (adjuster)s"
John L.
WASHER WHIRLPOOL WET4024HW0 "Inspected unit, Valve hose head popped off of dispenser assembly This was causing unit to dispense water incorrectly. Was able to reconnect and secure hose. Unit no longer leaking and is working without issue."
Michael R.
RANGE AMANA ACR4303MFB3 "The oven isnt working per customer. F1E0 error code, pulled range out and took cover off to the terminal block to make sure there wasnt any burnt wires, all checks out, order the control; schdld next appmnt for 11/12 THU !"
John L.
ICEMAKER KITCHENAID KUIX305ESS2 "Installed components,tested unit for function afterwards. Unit is working as designed. Issue resolved."
Michael R.
REFRIGERATOR KITCHENAID KRFF707ESS01 "The evaporator was frozen in the RC, defrosted the evaporator and Installed fan assembly. Plugged appliance back in, the fan and appliance are working normal"
Michael R.
MICROWAVE KITCHENAID KOCE500ESS09 "Called and spoke with customer, reschedule for Tuesday 09/29; schdld next appmnt for 9/29 TUE !"
John L.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Installed fan and adapter, icemaker has better Airflow now. Unit should now have no issue producing ice. Issue resolved."
Michael R.
WASHER MAYTAG MVWB865GW0 "Installed lid, F5E3, F0E3 F5E2, F2E1 error codes, cleared error codes and tested lid lock, working normal, calibrated and performed a diagnostics test, completed with no issues or error codes"
Michael R.
MICROWAVE KITCHENAID KOCE500ESS09 "Installed parts ordered, the light and MW are working normal"
John L.
RANGE AMANA ACR4303MFW "Replace control, issue has been resolved."
John L.
WASHER WHIRLPOOL WTW8500DC1 "2106122486F0E5 off balanceInspected unit, ran diagnostic, received one code. Checked unit for level. Unit is level. Ran test on drain pump, drain pump is functioning. Noticed that about 2 feet of drain hose was in stand pipe, and when unit drained water would reach hose and create back pressure. Readjusted drain hose in stand pipe to only 4inches which should keep water from reaching line. Called Techline and spoke with Jk explained issues, Techline advising that issue may be caused by user error as error code is only for off balance. Explained proper usage of unit to customer as instructed by 7728786203"
Michael R.
MICROWAVE KITCHENAID KOCE500ESS09 "The microwave light not working per customer. Opened the microwave door and tapped on the light bulb, it came on and stayed on. I ran the mw, continued to tap on the bulb several times and open and close the door, the light bulb and appliance are working normal. The customer said he thought it would be okay not to change out the bulb, no further issues"
John L.
WASHER MAYTAG MVWB865GW0 "Inspected unit, issues with lid. Lid is broken for hinge connects, this is not allowing door to shut. Will need to replace lid to resolve this issue.; ordrng 1 W10843976 (lid)"
Adam H.
REFRIGERATOR KITCHENAID KRFC302ESS02 Install components tested unit issue resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature also to discard the first two or three batches of ice. Issue resolved
John L.
MICROWAVE KITCHENAID KOCE500ESS09 "Installed inverter, appliance manager, and harness. Tested after components were installed, unit is now functioning without errors. Issue has been resolved."
Michael R.
RANGE WHIRLPOOL WFG525S0JS0 "The oven wasnt working on bake, found the oven ignitor was bad, installed new ignitor from truck stock. The ignitor and appliance are working normal ; used 1 WP9758079 (IGNITOR) from stock"
John L.
OVEN WHIRLPOOL WOC75EC7HV03 "Installed components, tested after installation. Microwave and Oven now function. Issue has been resolved."
John L.
WASHER WHIRLPOOL WFW3090JW0 "Made multiple attempts to get unit into diagnostics mode, all attempts failed. Unable to run unit in diagnostics, according to customer unit showed an error code, attempted to run unit to see if code would be triggered. This unit does hasve a service pointer for non start W11395614ATHIS IS A STACKED UNIT IN A MOBILE UNIT, WILL NEED A HELPER ; ordrng 1 W11334214 (CCU)"
John L.
DISHWASHER KITCHENAID KDTE304GPS0 "Inspected unit, front panel is extremely dented I will need to be replaced.; saved tckt"
John L.
REFRIGERATOR JENN-AIR JFX2897DRP02 "Installed components, lights are coming on as it should. Issue has been resolved."
John L.
ICEMAKER KITCHENAID KUIA18NNJS11 "Inspected unit, ran diagnostics tests. Unit functions through tests cycles until recirculating pump is called. Unit shuts down completely when pump is called. Checked pump for any issues, reconnected pumps. Recirculation pump. Replace components to resolve. Claim #634707. Do not order parts until home warranty approves.2310139 transformer2321730 pc board 2313702 water pump"
John L.
REFRIGERATOR JENN-AIR JFX2897DRP02 "Installed all components to the door, issue has been resolved."
John L.
DISHWASHER AMANA ADB1400AGB1 "Ran diagnostics, no codes recorded. As unit went through test cycle, found suds formed during wash. Contacted Techline and spoke with Adrien explained issues customer is having with unit and finding. Techline suggests sudsing cause is from detergent and rinse aid, and drying could be from hot water taking to long to enter tub and temp to low to dry. SR#7727405869"
John L.
RANGE JENN-AIR JDRP436WP03 "Called Techline and spoke with JK. Explained issues customer is having with unit. Was advised by Techline that cooling fan can run from a hour to a hour and a half, and unit is working as designed.SR#7727398121"
John L.
RANGE JENN-AIR JDRP436WP03 "Installed components, issue resolved."
John L.
RANGE JENN-AIR JDRP436WP03 "Inspected unit, issue with sensor and thermostats. Replace sensors to resolve these issues.; ordrng 2 4449751 (thermostat,hi limit)s and 2 W10131825 (sensor)s"
John L.
RANGE WHIRLPOOL ACR4303MFW3 "Installed component, issue resolved."