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Local Reviews
for Robstown, TX
Powered by Fluid LOCALGreat service
Rosie - Robstown, TX
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know!
Great
Estella - Robstown, TX
Very nice very professional
Response from ApplianceCare:
Thank you for giving us your feedback!
Amazing service!
Clarissa - Robstown, TX
He was polite, and fixed the problem quickly!
Response from ApplianceCare:
Thank you for writing a review!
Lillian
Lillian Renteria - Robstown, TX
Very rude" lazy will never deal with this place again" and will not recomend to any one.
Response from ApplianceCare:
Thank you for giving us your feedback. I will bring this to my manager's attention as our customer's feedback is very important to us.
Great service
Amanda - Robstown, TX
Response from ApplianceCare:
Thank you for writing a review!
Whirlpool Washer Repair
ER Mendiola - Robstown, TX
Our Technician who came to repair our washer was very prompt and was able to determine the exact issue with our washer. The part was ordered and received very quickly, a second appt was scheduled and he came and installed a new level sensor. He completed this job very quickly. Our washer is running good now. Would highly recommend this technician, he was very nice and knowledgeable. Thanks
Response from ApplianceCare:
Thank you for writing a review for us. We appreciate our customers feedback, and we are glad to hear that your service met your expectations.
John L.
DRYER MAYTAG MEDX655DW1 Inspected unit, found issue within vent lint chute. Chute has scaling and rust and a sticky residue which is catching lint and after some time blocks all air flow. Also motor not turning properly and clamps are not securing motor causing vibration. Replace all these components to resolve issues.; ordrng 1 339956 (seal) and 1 3404162 (motor clamp) and 1 347139 (seal) and 1 348368 (lint chute assy) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 694089 (sub 279711) and 1 8318268 (thermostat,internal) and 1 W10121316 (motor clamp) and 1 W10396032 (motor-drve) and 1 W10681051 (sensor) and 1 W10782659 (pad)
John L.
DRYER MAYTAG MEDX655DW1 "Inspected unit, found issue within vent lint chute. Chute has scaling and rust and a sticky residue which is catching lint and after some time blocks all air flow. Also motor not turning properly and clamps are not securing motor causing vibration. Replace all these components to resolve issues.; ordrng 1 339956 (seal) and 1 3404162 (motor clamp) and 1 347139 (seal) and 1 348368 (lint chute assy) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 694089 (sub 279711) and 1 8318268 (thermostat,internal) and 1 W10121316 (motor clamp) and 1 W10396032 (motor-drve) and 1 W10681051 (sensor) and 1 W10782659 (pad)"
Adam H.
COOKTOP KITCHENAID KCGD506GSS00 Install component tested unit issue resolved
John L.
RANGE WHIRLPOOL WFE510S0HB1 "Inspected unit, cooktop has busted. Possibly issues within the glass. Replace to resolve issue.; ordrng 1 W11034830 (cooktop)"
Adam H.
DRYER MAYTAG MEDC200XW1 Inspection of unit shows bad air circulation. Customer has large chunks of debris/lint stuck in exhaust. Advise customer to clean out exhaust and reattach hose in a straight as possible
Adam H.
WASHER WHIRLPOOL MVWX655DW2 Install components calibrated unit ran verification cycle issue resolved
Adam H.
WASHER WHIRLPOOL MVWB765FW3 Install components calibrated unit ran verification cycle issue resolved
Adam H.
WASHER WHIRLPOOL MVWX655DW2 Inspection of unit comes back with air code for control fault. Also error codes for lid lock and long fill no fill. Testing of water valves shows good pressure and proper water volume entering unit. Lid lock however is intermittent sometimes taking command sometimes not. Replace control and lid lock to resolve issue. Customer states unit is less than three weeks old and will be seeking an exchange from retailer; ordrng 1 W10682535 (latch) and 1 W11320239 (CONTROL )
John L.
REFRIGERATOR MAYTAG MBF2258FEZ03 "Installed components, unit is running normally. Explained to customer to keep an eye on unit, and if unit starts to do what it was doing. To give a call back."
John L.
REFRIGERATOR MAYTAG MBF2258FEZ03 "Called Techline spoke with Sterling, explained issues. Techline suggests to replace start device. To resolve issue.; ordrng 1 W10350564 (capacitor) and 1 W10796752 (start-dev)"
Adam H.
DRYER AMANA NED4655EW1 Install components tested unit issue resolved
Adam H.
REFRIGERATOR MAYTAG MBF2258FEZ03 Inspection of unit shows everything in good working order. All service tests performed from control respond as should all normal. Customers complaint of clicking noise. Customer states clicking was constant in first days of purchase and slowly started to decline. Customer also stated clicking was happening this morning on date of appointments but during my 30+ minutes of diagnosing units no abnormal noises or clicking was heard. I did explain to customer sometimes the start device for the compressor would make a click. I asked customer if The unit ever stop cooling at any point customer states refrigerator has always kept temperature as it should. Voltage reading from compressor and start device are in good range no issue. I informed customer that unit is in good working condition and no issues were found. Customer states that just because I said that doesn’t mean she knows that her fridge is working correctly. Customer is obviously dissatisfied with m
John L.
MICROWAVE WHIRLPOOL WML75011HW "Install components, tested after installation. Issue resolved"
John L.
MICROWAVE WHIRLPOOL WML75011HW "Inspected unit, found issue with magnetron and exhaust fan . Will need to replace to resolve these issues.; ordrng 1 W10343300 (capacitor) and 1 W10605896 (capactr-dm) and 1 W11083236 (motor-fan) and 1 W11115131 (magnetron) and 1 W11125676 (thrmst-fix)"
Adam H.
MICROWAVE KITCHENAID KOCE500ESS07 Sr#7726803996. After arriving at customers location with incorrect control board again customer had me have a conversation with whirlpool SR number above. Representative on whirlpool states unit will be exchanged. Issue resolved
Adam H.
DRYER AMANA NED4655EW1 Customer complaint of unit not turning on. Inspection of unit shows no voltage coming in to dryer. Checked watch breakers I could still same result. Advise customer to have professional electrician resolve the issue
Adam H.
DRYER AMANA NED4655EW1 Install components tested unit issue resolved
Adam H.
WASHER WHIRLPOOL WTW5000DW2 Install components calibrated unit ran verification cycle. All functions work as designed. Worth noting customer has not resolved any of the previous issues I stated with the waterline or the drain line. Also customer is using non-high-efficiency powdered detergent.
Adam H.
WASHER MAYTAG MVWB865GW0 Install components calibrated unit ran verification cycle issue resolved
Adam H.
WASHER WHIRLPOOL WTW5000DW2 Inspection of unit shows error code for long fill no fill. Manual testing of water valve shows good water pressure and good volume of water but customer has hot water valve open hose leading to nowhere. Customers also states they are on well water. Inspection of water valve the show debris inside valve. Replaced water valve to resolve issue and address open ended hot water valve with customer. Also the way the customer has drain line set up for hose makes it so water will constantly be a pressure issue for drain pump advise customer to redirect or have professional plumber come and address drain line.; ordrng 1 W11025984 (valve)
Adam H.
FREEZER WHIRLPOOL WZF34X20DW01 Install components tested unit issue resolved.
Adam H.
RANGE WHIRLPOOL WFE505W0JS0 Install components tested unit issue resolved
Adam H.
WASHER MAYTAG MVWB865GW0 Unit will let me calibrate but we’re trying to run verification cycle lid lock will stop at 15 and not allow unit to agitate manual testing of lid lock shows good working condition. But again trying to run verification cycle lid lock will not let function advance. Replace lid lock to resolve issue; ordrng 1 W10787878 (latch)
John L.
WASHER WHIRLPOOL WTW5000DW2 "Installed all components, issue resolved."
Adam H.
RANGE WHIRLPOOL WFE505W0JS0 Inspection of unit shows terminal block blown out wires fried. Replace terminal block to resolve issue; ordrng 3 3400016 (screw)s and 6 3400029 (nut)s and 1 W10245259 (block-term) and 1 W11134842 (harns-wire)
Adam H.
WASHER MAYTAG MVWB865GW0 Inspection of unit shows control board nonresponsive unable to enter diagnostic. Further inspection shows water valve plug with some kind of debris. Replace consul and control as well as water valve to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire) and 1 W11114420 (cntrl-elec) and 1 W11114670 (console)
Adam H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Install components tested unit issue resolved
John L.
DRYER MAYTAG MEDX655DW1 Installed all components m tested after installation. Issue resolved.
Adam H.
MICROWAVE KITCHENAID KOCE500ESS07 F2E0 F9E0. Product miss wire and ui disconnect. Sr#7726858405. Upon arrival customer tells me there’s a new error code showing up on the units inspection comes back as user interface disconnect. Call tech line to troubleshoot the issue because control board that was ordered for unit does not match existing board. Tech line states to contact whirlpool research to track down correct part number. Also air could be existing because of a bad bake or broil element but due to the two separate error codes tech line states that either bake broil element need to be replaced or the harness wire and the control board regardless. Contacted parts distributor to see if I can get a fast track answer for the right control board. Needless to say customer is very frustrated with this ongoing issue and will be calling KitchenAid for a full refund or exchange. This will be the third time I’ve come out for this specific issue and have left with it unresolved. Have not ord
Adam H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived at location after six store operation hours are 8 to 6. Reschedule appointment as seen fit; saved tckt
John L.
WASHER WHIRLPOOL WTW5000DW2 "F5E2 lid lock fault, F1E2 motor fault. Ran test on lock, unit locked and unlocked then remained locked. Ran test on motor, unit cannot get motor to spin at max speed. Replace board, motor, and lock to resolve issues.; ordrng 1 W10006487 (motor-drve) and 1 W10682535 (latch) and 1 W10721967 (drive pulley) and 1 W10866250 (capacitor) and 1 W10916478 (cntrl-elec)"
Adam H.
FREEZER WHIRLPOOL WZF34X20DW01 "Customer has had unit unplugged for several days so I was unable to assess a frost pattern on the units. But based on customers complaints and issue sounds like unit is not going into defrost. Replace thermostat or‘s and harness wire to resolve issue; ordrng 1 W10359880 (motor-evap) and 1 W10383615 (thermistor,fc) and 1 W10384183 (thermistor) and 1 W11181209 (harns-wire) and 1 W11221362 (CONTROL )"
John L.
REFRIGERATOR AMANA ART104TFDW00 "Installed compressor, charged unit. Pressures on unit holding. Unit is cooling, issue resolved"
Adam H.
WASHER MAYTAG MVWB765FW3 Install component calibrated unit ran verification cycle. Issue resolved
Adam H.
MICROWAVE KITCHENAID KOCE500ESS07 Based on previous conversation with tech line have decided to order control board and user interface to resolve this issue. Customer has had professional electrician out to confirm oven is in fact on its own breaker.; ordrng 1 W10890568 (panl-cntrl) and 1 W11040195 (cntrl-elec)
John L.
WASHER WHIRLPOOL WTW4800BQ1 "Installed components, recalibrated. Issue resolved"
Adam H.
REFRIGERATOR AMANA ART104TFDW00 Inspection of unit shows compressor starting but overheating badly. Replace compressor to resolve issue.; ordrng 1 W10575980 (compressor)
John L.
WASHER WHIRLPOOL WTW5000DW "Installed components, recalibrated unit. Issue resolved."
Adam H.
REFRIGERATOR KITCHENAID KUDF204ESB00 Sr# 7726941804. Inspection of unit shows no frost buildup on inside of units but on back of refrigerator coils coming from compressor are covered in frost. Call tech line to troubleshoot situation. Tech line suggests having compressor serviced either by charging the units or replacing completely. Job will require seal system technician order and compressor and other components to resolve issue. SR number for file above; ordrng 1 W10163273 (drier-tube) and 1 W10287848 (thermistor) and 1 W10772872 (compressor) and 1 W10772884 (overload)
Adam H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "While installing component noticed harness wire is for freezer are ripped/torn causing large amount of frost buildup in back of freezer compartment. Replace harness and thermistors to resolve issue.; ordrng 1 W10383615 (thermistor,fc) and 1 W10438761 (thermistor,freezer) and 1 W10464673 (fan motor) and 1 W10487766 (harns-wire)"
Adam H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Inspection of unit shows icemaker visibly broken. Replace icemaker to resolve issue; ordrng 1 W10632400 (asm,icemaker)"
Adam H.
WASHER MAYTAG MVWB865GW0 Install components calibrated unit Ren verification cycle issue resolved
John L.
DRYER MAYTAG MEDX655DW1 "Inspected unit, found issue with element. Only partial heat, also element only powers on for a few seconds then powers down. Element and it’s components will need to be replaced to resolve.; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10724237 (element)"
Adam H.
MICROWAVE KITCHENAID KOCE500ESS07 Sr# 7726858405. Inspection of unit shows error code F9E0 comes back as unit miss wire. After speaking with tech line and trying to troubleshoot situation come to find out oven is not on its own dedicated circuit which in turn can be causing unit to drop power. Tech line states to have customer address independent circuit for oven before any further work will be done on unit if there is need. Issue resolved
Adam H.
WASHER MAYTAG MVWB765FW3 Inspection of unit shows error code for long fill know fill. Replace water valve to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)