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Local Reviews
for Robstown, TX
Powered by Fluid LOCALGreat service
Rosie - Robstown, TX
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know!
Great
Estella - Robstown, TX
Very nice very professional
Response from ApplianceCare:
Thank you for giving us your feedback!
Amazing service!
Clarissa - Robstown, TX
He was polite, and fixed the problem quickly!
Response from ApplianceCare:
Thank you for writing a review!
Lillian
Lillian Renteria - Robstown, TX
Very rude" lazy will never deal with this place again" and will not recomend to any one.
Response from ApplianceCare:
Thank you for giving us your feedback. I will bring this to my manager's attention as our customer's feedback is very important to us.
Great service
Amanda - Robstown, TX
Response from ApplianceCare:
Thank you for writing a review!
Whirlpool Washer Repair
ER Mendiola - Robstown, TX
Our Technician who came to repair our washer was very prompt and was able to determine the exact issue with our washer. The part was ordered and received very quickly, a second appt was scheduled and he came and installed a new level sensor. He completed this job very quickly. Our washer is running good now. Would highly recommend this technician, he was very nice and knowledgeable. Thanks
Response from ApplianceCare:
Thank you for writing a review for us. We appreciate our customers feedback, and we are glad to hear that your service met your expectations.
John L.
WASHER WHIRLPOOL WTW5000DW2 "Installed all components, issue resolved."
Adam H.
RANGE WHIRLPOOL WFE505W0JS0 Inspection of unit shows terminal block blown out wires fried. Replace terminal block to resolve issue; ordrng 3 3400016 (screw)s and 6 3400029 (nut)s and 1 W10245259 (block-term) and 1 W11134842 (harns-wire)
Adam H.
WASHER MAYTAG MVWB865GW0 Inspection of unit shows control board nonresponsive unable to enter diagnostic. Further inspection shows water valve plug with some kind of debris. Replace consul and control as well as water valve to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire) and 1 W11114420 (cntrl-elec) and 1 W11114670 (console)
Adam H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Install components tested unit issue resolved
John L.
DRYER MAYTAG MEDX655DW1 Installed all components m tested after installation. Issue resolved.
Adam H.
MICROWAVE KITCHENAID KOCE500ESS07 F2E0 F9E0. Product miss wire and ui disconnect. Sr#7726858405. Upon arrival customer tells me there’s a new error code showing up on the units inspection comes back as user interface disconnect. Call tech line to troubleshoot the issue because control board that was ordered for unit does not match existing board. Tech line states to contact whirlpool research to track down correct part number. Also air could be existing because of a bad bake or broil element but due to the two separate error codes tech line states that either bake broil element need to be replaced or the harness wire and the control board regardless. Contacted parts distributor to see if I can get a fast track answer for the right control board. Needless to say customer is very frustrated with this ongoing issue and will be calling KitchenAid for a full refund or exchange. This will be the third time I’ve come out for this specific issue and have left with it unresolved. Have not ord
Adam H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived at location after six store operation hours are 8 to 6. Reschedule appointment as seen fit; saved tckt
John L.
WASHER WHIRLPOOL WTW5000DW2 "F5E2 lid lock fault, F1E2 motor fault. Ran test on lock, unit locked and unlocked then remained locked. Ran test on motor, unit cannot get motor to spin at max speed. Replace board, motor, and lock to resolve issues.; ordrng 1 W10006487 (motor-drve) and 1 W10682535 (latch) and 1 W10721967 (drive pulley) and 1 W10866250 (capacitor) and 1 W10916478 (cntrl-elec)"
Adam H.
FREEZER WHIRLPOOL WZF34X20DW01 "Customer has had unit unplugged for several days so I was unable to assess a frost pattern on the units. But based on customers complaints and issue sounds like unit is not going into defrost. Replace thermostat or‘s and harness wire to resolve issue; ordrng 1 W10359880 (motor-evap) and 1 W10383615 (thermistor,fc) and 1 W10384183 (thermistor) and 1 W11181209 (harns-wire) and 1 W11221362 (CONTROL )"
John L.
REFRIGERATOR AMANA ART104TFDW00 "Installed compressor, charged unit. Pressures on unit holding. Unit is cooling, issue resolved"
Adam H.
WASHER MAYTAG MVWB765FW3 Install component calibrated unit ran verification cycle. Issue resolved
Adam H.
MICROWAVE KITCHENAID KOCE500ESS07 Based on previous conversation with tech line have decided to order control board and user interface to resolve this issue. Customer has had professional electrician out to confirm oven is in fact on its own breaker.; ordrng 1 W10890568 (panl-cntrl) and 1 W11040195 (cntrl-elec)
John L.
WASHER WHIRLPOOL WTW4800BQ1 "Installed components, recalibrated. Issue resolved"
Adam H.
REFRIGERATOR AMANA ART104TFDW00 Inspection of unit shows compressor starting but overheating badly. Replace compressor to resolve issue.; ordrng 1 W10575980 (compressor)
John L.
WASHER WHIRLPOOL WTW5000DW "Installed components, recalibrated unit. Issue resolved."
Adam H.
REFRIGERATOR KITCHENAID KUDF204ESB00 Sr# 7726941804. Inspection of unit shows no frost buildup on inside of units but on back of refrigerator coils coming from compressor are covered in frost. Call tech line to troubleshoot situation. Tech line suggests having compressor serviced either by charging the units or replacing completely. Job will require seal system technician order and compressor and other components to resolve issue. SR number for file above; ordrng 1 W10163273 (drier-tube) and 1 W10287848 (thermistor) and 1 W10772872 (compressor) and 1 W10772884 (overload)
Adam H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "While installing component noticed harness wire is for freezer are ripped/torn causing large amount of frost buildup in back of freezer compartment. Replace harness and thermistors to resolve issue.; ordrng 1 W10383615 (thermistor,fc) and 1 W10438761 (thermistor,freezer) and 1 W10464673 (fan motor) and 1 W10487766 (harns-wire)"
Adam H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Inspection of unit shows icemaker visibly broken. Replace icemaker to resolve issue; ordrng 1 W10632400 (asm,icemaker)"
Adam H.
WASHER MAYTAG MVWB865GW0 Install components calibrated unit Ren verification cycle issue resolved
John L.
DRYER MAYTAG MEDX655DW1 "Inspected unit, found issue with element. Only partial heat, also element only powers on for a few seconds then powers down. Element and it’s components will need to be replaced to resolve.; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10724237 (element)"
Adam H.
MICROWAVE KITCHENAID KOCE500ESS07 Sr# 7726858405. Inspection of unit shows error code F9E0 comes back as unit miss wire. After speaking with tech line and trying to troubleshoot situation come to find out oven is not on its own dedicated circuit which in turn can be causing unit to drop power. Tech line states to have customer address independent circuit for oven before any further work will be done on unit if there is need. Issue resolved
Adam H.
WASHER MAYTAG MVWB765FW3 Inspection of unit shows error code for long fill know fill. Replace water valve to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Adam H.
WASHER WHIRLPOOL WTW4616FW2 Install component calibrated unit ran verification issue resolved.
Adam H.
MICROWAVE KITCHENAID KOCE500ESS06 Inspection of unit gave error code F9E0. Physical inspection shows wires are correct but cycling of the breaker has resolve this issue. Issue resolved
John L.
DRYER MAYTAG MEDX655DW1 "Inspected unit, unit had airflow issue. Resolved issue."
Adam H.
WASHER WHIRLPOOL WTW4616FW2
Adam H.
WASHER MAYTAG MVWB865GW0
John L.
REFRIGERATOR WHIRLPOOL WRT518SZFB "Installed components, fan powered on as should. Issue resolved."
John L.
WASHER WHIRLPOOL WTW5000DW "Parts for unit four incorrect could not install, will need to re-order parts. Took down part number from parts themselves within the unit, rescheduled once parts are in hand.; ordrng 1 W10634026 (cntrl-elec) and 1 W10683680 (valve)"
John L.
WASHER AMANA NTW4516FW3 "Installed valves, ran recalibration. Issue has been resolved."
John L.
DRYER AMANA NED4655EW1 "Ran unit with airflow tester, reading came back poor. Issue not with unit but ventilation. Explained findings to customer."
John L.
REFRIGERATOR WHIRLPOOL WRT518SZFB "Inspected unit,found issue to be with fan on unit not functioning. Order and replace to resolve issue.; ordrng 1 2315539 (fan motor) and 1 W10646206 (harns-wire)"
John L.
WASHER AMANA NTW4516FW3 "Inspected unit, received F8E1 long fill error. Checked valves, slow to dispense water on cold side. Found issue with sediment clogging up cold valve will need to replace to resolve. Explained findings to customer.; ordrng 1 W11101906 (valve)"
John L.
WASHER WHIRLPOOL WTW5000DW "Inspected unit, attempted to run test on unit did not respond. Issue with control, replace board to resolve.; ordrng 1 W10916478 (cntrl-elec)"
Adam H.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 sr#7725676080. Arrived at customers location customer did not immediately answer the door as I was preparing to leave customer did come out I did have access to the refrigerator customer states that previous tech did not need to have groceries removed from refrigerator in order to work on unit not only that but customer states refrigerator has been unplugged for two days. I try to explain to customer that I wouldn’t fact need the groceries removed but I will take care of everything else customer at that point became hostile started to swear And said I didn’t want to do my job because I was being lazy just like last time I was there and informed them then as well as many other times that the unit would have to be cleaned out and defrosted in order for me to put in the components. At that point I told the customer to have a good day and I started to leave the Home customer demand in my name which I did give and then slammed the door behind me tell me
Adam H.
WASHER WHIRLPOOL WTW7500GW0 Inspection of unit shows error code for lid lock failure. Replace lid lock with stock part. Calibrated unit ran verification cycle all issues resolved.; used 1 W10810403 (LATCH) from stock
Adam H.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Call customer before arrival no answer left voicemail. Arrived at location customer had not followed unit or removed any groceries from inside. This is not the second or even third time this is happened. Reschedule customer for next week.; schdld next appmnt for 12/4 WED !
Adam H.
WASHER MAYTAG MVWC565FW1 Inspection of unit shows multiple error codes lid latch failure and long fill no Fill are the two that need to be addressed. Replace latch assembly and water valve to resolve issue; ordrng 1 W10682535 (latch) and 1 W10869800 (valve)
Adam H.
REFRIGERATOR WHIRLPOOL WRT318FMDB01 Well trying to authenticate unit numbers given on work order don’t even come close to actual numbers on the units pictures in SD-QuickPic. Instructed customer to contact third-party warranty and get Job re-dispatched with correct information. Contacted AE on this issue
Adam H.
WASHER AMANA NTW4516FW3 Install components calibrated unit ran test cycle issue resolved
Adam H.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Called an hour before arrival left voicemail never received a call back. Arrived at customers location customer states they never got a phone call and customer was not ready for the appointments. Reschedule appointment for next week; schdld next appmnt for 10/30 WED !
John L.
DISHWASHER WHIRLPOOL WDT970SAHV0 "Latch had come undone, replaced latch. Unit working as should."
John L.
RANGE AMANA ACR4303MFB3 "Inspected unit, F1E0 control failure. Checked wiring, looks ok. Replace board to resolve.; ordrng 1 W11204487 (cntrl-elec)"
Adam H.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Inspection of unit shows back of fridge raider iced over. Replace evaporator fan with harness to resolve issue.; ordrng 1 W10389152 (support) and 1 W10799016 (motor-evap)
John L.
WASHER AMANA NTW4516FW3 "Ran unit on spin. Grinding noise coming from gearcase, also motor has been damaged due to friction of gearcase. Replace drive and gearcase to resolve this.; ordrng 1 W10623547 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator) and 1 W10866238 (capacitor) and 1 W10870910 (gearcase)"