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Local Reviews
for Roanoke, VA
Powered by Fluid LOCALWarranty repair
John - Roanoke, VA
Courteous repairman, let us know when he was coming.
Response from ApplianceCare:
Thank you for the review!
Darryl
Darryl - Roanoke, VA
The service was good, the price for the repair was reasonable. Only one issue, when the technician first came to the house he was sans a mask. However he did wear a mask on his return visit.
Response from ApplianceCare:
Thank you for taking the time to leave us a review.
Excellent service
Richard - Roanoke, VA
Uriah was very efficient and professional.
Response from ApplianceCare:
Thank you!
Great Service, quick response
Joseph - Roanoke, VA
Service tech was very courteous and knowledgable. Arrived on time.
Response from ApplianceCare:
Thank you for the review.
Great but slow service
Cranston - Roanoke, VA
Did not call in advance on 12/21/20 after finding prioblem on 12/3/20. too many e-mails and or calls for 1st visit
Response from ApplianceCare:
Thank you for the review, we will have management look into this.
Great service
Karen - Roanoke, VA
Response from ApplianceCare:
Thank you!
Owner
Kristin - Roanoke, VA
Good service, excellent explanations
Fridge warranty repair
Kevin - Roanoke, VA
Fast service.
great service
Patrick - Roanoke, VA
n/a
Sandy
Sandy - Roanoke, VA
We called Whirlpool about the error code on our microwave/oven combo. It wouldn’t work. We had a power outage that night. When the power came back on it was working. Appliance care called the next day to come out, told them they didn’t need to yet. Will definitely keep their number on file. Very nice, understanding people.
Shawana
Shawana - Roanoke, VA
Bad experience. Scratches were left on my washer.
Good service.
Dick - Roanoke, VA
Repair was done quickly and as promised. Technician was polite and answered any questions.
Quick, efficient, friendly, overall great service
Stu - Roanoke, VA
Above and beyond service
Great service
Michael - Roanoke, VA
Quick response time Very professional and knowledgeable!
Great service
Laurel - Roanoke, VA
Response from ApplianceCare:
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The technician was very courteous and fixed my ice maker on the first trip
Janet - Roanoke, VA
Response from ApplianceCare:
Thank you for writing a review!
Great service, nice people
Charles - Roanoke, VA
Response from ApplianceCare:
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Great
Uclid - Roanoke, VA
Response from ApplianceCare:
Thank you!
Great
Julie - Roanoke, VA
The guy who fix my washer was very nice and fix my washer in no time .thank you very much
Response from ApplianceCare:
Thank you for writing a review!
Great Service. Personable. Solved the issue quickly.
Lee - Roanoke, VA
Response from ApplianceCare:
Thank you for writing a review!
Kris
James - Roanoke, VA
Response from ApplianceCare:
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Happy with the service
Ruth - Roanoke, VA
It’s always a bit scary to use a repair service for first time. But Uriah was prompt, courteous and quickly diagnosed the problem. Repair went smoothly...and I could use my washer as soon as he left!
Response from ApplianceCare:
Thank you for giving us your feedback! Uriah is a vital part of our team.
great service
Barbara - Roanoke, VA
Uriah was prompt,courteous and took care of our issue.
Response from ApplianceCare:
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See opinion.
Charles - Roanoke, VA
Uriah was on time, professional, and friendly. Your company has a superior employee.
Response from ApplianceCare:
Thank you for giving us your feedback! Uriah is a vital part of our team.
Great Service
Kathleen - Roanoke, VA
Chris is very knowledgeable and did a great job!
Response from ApplianceCare:
Thank you for writing a review!
Nice person
Linda - Roanoke, VA
Chris called to let me know he was on his way & was a very nice person.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great service experience
Jennifer - Roanoke, VA
Response from ApplianceCare:
Thank you for writing a review!
Whirlpool fridge repair
Sonya - Roanoke, VA
Great service
Response from ApplianceCare:
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gifford
Gifford - Roanoke, VA
It superior
Response from ApplianceCare:
Thank you for writing a review!
Microwave repair
Kathy - Roanoke, VA
Service was fast and efficient.
Response from ApplianceCare:
Thank you for writing a review!
Great service on time
Gary - Roanoke, VA
Great service
Response from ApplianceCare:
Thank you for reviewing our service!
Fabulous service!
Susan - Roanoke, VA
Uriah was really great and answered all of our questions. Very helpful! Plus our cat (who doesn't like strangers) liked him too!
Response from ApplianceCare:
Thank you for giving us your feedback! Uriah is a vital part of our team!
Great service
Walter - Roanoke, VA
On time In and out Fixed!
Response from ApplianceCare:
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Friendly service
Charles - Roanoke, VA
Response from ApplianceCare:
Thank you for writing a review!
John
John - Roanoke, VA
Service was good, functioning well but the replacement door doesn’t match in color
Response from ApplianceCare:
Thank you for giving us your feedback! We will be reaching out to you soon to get the issue resolved.
Uriah B.
DRYER WHIRLPOOL WED4815EW1 "Motor switch was stuck. Adjusted switch. Motor back running. If callback, please make sure we have motor and blower wheel. Blower wheel: 694089, motor 279827"
Chris S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 The filter was air locked. I reinstalled the filter and checked operation. All operations check ok
Uriah B.
WASHER ROPER RTW4516FW2 replaced control and lid lock. all checks ok. ; used 1 w11307244 (lid latch) from stock
Chris S.
RANGE WHIRLPOOL WFE505W0HW2 There were a lot of roaches in the cooktop burner elements causing the elements to short out and fail. The control is also damaged. ; rqstng P&A on 1 W10823729 (elmnt-surf) and 2 W11171119 (elmnt-surf)s and 1 W11314393 (cntrl-elec) and 1 WP8273992 (elmnt-surf)
Chris S.
WASHER MAYTAG MVW7232HW0 I installed the control board and calibrated the unit. All operations check ok.
Chris S.
LAUNDRY WHIRLPOOL WTW8240YW0 I installed the lid switch and checked operation. All operations check ok.
Chris S.
OVEN WHIRLPOOL WFG505M0BS3 I installed the igniter and checked operation. All operations check ok.
Uriah B.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Replaced freezer door, both valves. All checks ok. Cx to observe."
Chris S.
REFRIGERATOR MAYTAG MRT118FFFH05 12001448The noise is coming from the cap tube in the evaporator compartment. Tech line recommended a noise kit. ; ordrng 1 12001448 (noise kit)
Uriah B.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 replaced diffuser. all checks ok.
Uriah B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced freezer led module. All checks ok.
Uriah B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Appointment Cancelled by cx.
Chris S.
WASHER WHIRLPOOL WTW4816FW2 I installed the control board and checked operation. All operations check ok. I calibrated the unit.
Uriah B.
WASHER WHIRLPOOL WTW5000DW3 "Washer has a distinct wobble, even with nothing in it and as level as possible for its location. Firm tile flooring with floor drain underneath. Will order basket and suspension. ; ordrng 1 W10752719 (Basket) and 1 W11130362 (Suspension)"
Uriah B.
WASHER WHIRLPOOL WTW4816FW2 Replaced fabric softener cup and barrier cap. All checks ok.
Uriah B.
REFRIGERATOR WHIRLPOOL n/a Waited at least ten minutes for cx to show. Unit is an in warranty Frigidaire.
Uriah B.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Replaced freezer led module. All check ok. Also tightened handles.
Uriah B.
DRYER WHIRLPOOL WED7500GC0 Replaced door latch. Unit owned by Rent-a-Center. ; used 1 279570 (Door latch kit) from stock
Uriah B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Icemaker broken at motor connection. Needs icemaker. ; ordrng 1 W10873791 (IM)
Uriah B.
DISHWASHER MAYTAG MDB9959SKZ0 Replaced the UI board. Ran test cycle. All checks ok.
Uriah B.
LAUNDRY WHIRLPOOL MVWX655DW1 Cold valve solenoid is bad. Needs inlet valve for cold. ; ordrng 1 W11168740 (Cold inlet valve)
Chris S.
LAUNDRY WHIRLPOOL WET4027HW0 The control needed to be reset. I reset the control and checked operation in diagnostic mode. All functions check ok.
Chris S.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 The freezer temperature was 12 degrees. I recovered 3.75 oz of refrigerant and looked for any leaks I was unable to detect a leak. I installed an access valve on the compressor as to be able to read the low side pressure per tech line. I charged the unit with 6 oz of 134A. I checked for leaks again and couldnt detect any. Customer will observe and let us know if it starts to warm up again.
Chris S.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 The icemaker is producing ice again. It completed a harvest with no problem. If the issue persists we will replace the icemaker. WPW10300022
Uriah B.
WASHER WHIRLPOOL WFW6620HC0 Replaced ACU and UI control. Ran test cycle. All checks ok.
Chris S.
WASHER WHIRLPOOL WFW5620HW0 I installed the control board and checked operation. All operations check ok.
Chris S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 I checked the defrost in diagnostics and it worked as expected. I checked the defrost thermistor and it checked open in diagnostics. I then checked the defrost thermistor at the connector and found the correct resistance reading. I ohms out the wire harness and found it to be good as well. I checked thermistor resistance at the board on the p8 connector. The resistance measurement was correct. I reinstalled everything and checked the thermistor in diagnostics again. It checked good. Customer will observe. All operations check ok at this time
Uriah B.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Refrigerator door was not sealing correctly. Adjusted door and gasket. Reset unit. All checks ok. Cx to observe. ; used 1 Wp8567668 (Tie) from stock
Chris S.
DRYER WHIRLPOOL MDG9806AWW The door switch failed. I installed a new door switch and checked operation. All operations check ok. ; pckd up 1 W10169313 (door switch)
Uriah B.
WASHER WHIRLPOOL WTW5000DW3 "Checked full operation. Checked wiring and connections. Checked agitate, spin, drain, fill. Found inlet valve filter blocked up. Cleaned and checked. Secured drain. Reset unit. All checks ok. ; used 1 Wp8567668 (Tie) from stock"
Uriah B.
WASHER WHIRLPOOL WTW5000DW2 "Found unit in emergency drain. Reset and checked wire connections, agitate, spin, drain, fill, etc. all checks ok. ; used 1 Wp8567668 (Tie) from stock"
Uriah B.
WASHER MAYTAG MVWB865GW0 Lid broken. Replaced with new.
Chris S.
M/W OTR MAYTAG MMV4206FW2 The magnatron and capacitor are both shorted. The magnatron is under a 10 year manufacture warranty. Labor to install parts is 98.75; ordrng 1 W10561770 (capactr-mg) and 1 W10818686 (magnetron)
Uriah B.
DISHWASHER WHIRLPOOL KDTM404KPS0 F10e2F9e1F7e1F8e4Ran diagnostic. Pump is getting power but is not running. Needs pump and motor. New style pump and motor. Will need extra time. Vent fan checks fine. Wiring ok. Will order control.; ordrng 1 W11416362 (Pump and motor) and 1 W11410066 (Control)
Uriah B.
RANGE KITCHENAID KFEG500ESS2 Broil element bad. Needs broil element. ; ordrng 1 WPW10544951 (Broil element)
Uriah B.
LAUNDRY MAYTAG MEDC465HW0 "Unit not starting at arrival. Checked fuse, wiring and harness connections. Improper voltage at the receptacle. Cx to call electrician. ; used 1 Wp8567668 (Tie) from stock"
Uriah B.
RANGE KITCHENAID KFEG500ESS2 replaced broil element. all checks ok. see policy adjust in notes.
Chris S.
DISHWASHER WHIRLPOOL MDB9959SKZ0 The drain pump impeller blade is broken. ; ordrng 1 W11497943 (DRAIN PUMP )
Chris S.
WASHER MAYTAG MVW7232HW0 The unit will randomly fail to complete a cycle showing an f0e9. ; ordrng 1 W11419171 (CONTROL BOARD )
Chris S.
OVEN WHIRLPOOL WFG505M0BS3 The igniter is getting voltage but isnt getting hot enough. ; ordrng 1 W11176454 (igntr-oven)
Uriah B.
WASHER WHIRLPOOL WTW4816FW2 Replaced agitator. All checks ok. I ordered parts from Tribles. One coming direct t9 Leslie from NY. The other held at Roanoke.; ordrd 1 8575076A (Fabric softener dispenser) and 1 WPW10074580 (Barrier cap)
Uriah B.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Air diffuser motor loud and intermittent. Needs new air diffuser. ; ordrng 1 W11236851 (Air diffueser)
Chris S.
DRYER MAYTAG MED7230HW1 The unit is drying as expected but showing an airflow code on the unit as well as the app almost every cycle. I verified that there is no issue with the venting. And the unit is heating at 150 degrees set on high heat. ; ordrng 1 W11441687 (CONTROL)
Uriah B.
MICROWAVE WHIRLPOOL MMV5219DS1 Door switch not operating correctly. Replaced all three switches. ; used 3 W10727360 (Switch) from stock
Uriah B.
WASHER WHIRLPOOL WTW4816FW2 "F7e5Lid switch not responding properly. Shifter also not reading properly. Needs switch, control, actuator. ; ordrng 1 W11307244 (Lid switch) and 1 W11170319 (Control) and 1 W10913953 (Actuator)"