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for Riviera, TX
Rachel - Riviera, TX
Overall I was satisfied with the diagnosis of my appliances. Adam explained the options available to me and I was able to make a decision regarding the appliances.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Rodney - Riviera, TX
Prompt friendly knowledgeable service. Excellent job.
Response from ApplianceCare:
Thank you for writing a review!
DISHWASHER WHIRLPOOL WDT780SAEM2 Unit is out of warranty customer was charged plus tax for diagnostic only. Error code comes back as heater stuck on. Gave customer rough estimation of park cost for both control board and heating element. Customer has declined any further service on this product. Issue resolved
WASHER MAYTAG MVWC565FW1 Customer was charged plus tax because this would be the second product in her home out of warranty that I looked at today. Unable to run diagnostic on washing machine control board not getting power. Also humming coming from unit drain pump. Inspection of drain pump shows extreme heat coming from component because of constant running status. Advise customer to have control board and drain pump replace to resolve issue. Customer is unsure if she wishes to continue with repairs will reach out to company if she decides to continue. Issue resolved
WASHER MAYTAG MVWC565FW1 Inspection of unit shows error code for basket fault speed. Further inspection of unit shows agitator is free spinning from gear case tried removing agitator with no success agitator Has fused to gear case. Replace agitator gear case actuator capacitor clutch and belt to resolve this issue. Job will require authorization; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870913 (gearcase) and 1 W10882734 (agitator)
WASHER MAYTAG MVWC565FW1 Inspection of unit shows error code for lid latch failure. Replaced lid latch assembly from truck stock issue resolved; used 1 W10682535 (LATCH) from stock
REFRIGERATOR KITCHENAID KRMF706ESS01 Install component issue resolved
WASHER MAYTAG MVWB765FW0 After speaking with customer and informing him of our billing procedures customer has declined any service
REFRIGERATOR KITCHENAID KRMF706ESS01 Chef that sits inside of dispenser motor has fused together no way to remove shaft. Ordering shaft to resolve issue.; ordrng 1 W10347114 (shaft)
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspection of unit shows motor for ice dispenser not catching gear sounds like it’s slipping or stripped out. Replace motor and ice container to resolve issue. Job will require authorization.; rqstng P&A on 1 W10215646 (motor,dispenser) and 1 W10564750 (ice-contnr) and 1 W10664669 (plate)"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Install component issue resolved. I did advise customer of a 24 hour wait. For unit to come back to temperature