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Local Reviews
for Portland, TX
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Luis - Portland, TX
Great
Ray - Portland, TX
Response from ApplianceCare:
Thank you for writing a review!
Responsive Service.
Roseanne - Portland, TX
John arrived on-time. He proactively reached out to Whirlpool after he diagnosed the microwave oven problem. Even though this is the second service call in less than 6 months, he was patient and empathetic with the manufacturing defect with the Whirlpool microwave. I wish Whirlpool engineers are as conscientious as John when they assembled the unit.
Response from ApplianceCare:
Thank you for writing a review!
Graet
Ray - Portland, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Awful Service
Mary - Portland, TX
Never will but Whirlpool with warranty from Lowe’s
Response from ApplianceCare:
Thank you for giving us your feedback. Though we are not Whirlpool, we do apologize for any inconvenience they have caused. If there was anything we as the service company could have done to bring you 5-star service, please feel free to reach out to us and let us know.
Machines still leaks and we are going into second week of waiting for repair. Scheduling is awful. Service was worse.
Mary - Portland, TX
Not satisfied at all.
Response from ApplianceCare:
Thank you for giving us your feedback! We do apologize for any inconvenience you have experienced. Our office will be contacting you soon to set up a return appointment.
Great
Ray - Portland, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great
Ray - Portland, TX
Response from ApplianceCare:
Thank you for writing a review!
Great servce,
Henry - Portland, TX
They were on time and very professional.
Response from ApplianceCare:
Thank you for writing a review!
Friendly Service
Nick - Portland, TX
Adam was friendly and knowledgeable. He worked quickly and efficiently as well.
Response from ApplianceCare:
Thanks for taking time to write a review for us.
Great service.
Leonel - Portland, TX
Service was performed on schedule, on time as promised. Good job by serviceman. Very satisfied.
Response from ApplianceCare:
Thank you for taking the time to write a review for us.
John L.
DRYER MAYTAG MEDX655DW "Installed timer, tested after installation. Timer is now functioning, issue has been resolved"
John L.
WASHER WHIRLPOOL MVWC465HW2 "Installed componentRecalibrated unit, and ran a test using normal cycle to check progression of cycle. Unit ran as designed, made it past wash without issue."
John L.
WASHER MAYTAG MVWC565FW2 "Installed control, ran recalibration. Tested unit on bulky and normal to see water level during wash. Water level is hitting correct level, issue is resolved."
John L.
WASHER WHIRLPOOL MVWC465HW2 "Inspected unit, ran recalibration. Got 0 codes. Ran test cycle,unit passed test cycle without issue. Ran normal cycle, unit ran up until wash. Shut off mid wash cycle and just drained. Ran diagnostics again, received F8E1 long fill. Checked pressure hose for any issues, did not find an issue with pressure hose. Tested valves, valve seem to work properly. Issue with pressure sensor. Will need to replace board to resolve.; ordrng 1 W11025984 (valve) and 1 W11156559 (harns-wire) and 1 W11211484 (cntrl-elec)"
John L.
WASHER MAYTAG MVWC565FW2 "Ran diagnostics, you had no codes. Recalibrated unit and tested on bulky cycle to check water levels. Water level below normal field level, possible issue with control board level sensor. Replace to resolve; ordrng 1 W11320238 (CONTROL BOARD )"
John L.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Main and freezer light was causing lighting issues. Replaced both lights and issue has been resolved.
John L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed new spray arm, issue resolved"
John L.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Inspected unit, all lights out in unit. Main light may be issue will need to replace to resolve.; ordrng 1 W10515057 (light board) and 1 W10515058 (light)"
John L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed light, issue has been resolved."
John L.
WASHER WHIRLPOOL WTW5000DW1 "Belt has come undone from drive. Now showing signs of oil leakage from gearcase, leak may have caused belt to slip the first time. Though sign of oil my have been unnoticeable during first visit. Now entire drive covered in oil. Will need to replace gearcase as well as related components to resolve; rqstng P&A on 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10006487 (motor-drve) and 1 W10597177 (actuator) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10721967 (drive pulley), states that autho needed"
John L.
WASHER WHIRLPOOL WFW6620HC0 "Installed components, ran test cycle after installation. Unit passed without issues."
Adam H.
WASHER MAYTAG MVWB835DW2 Install components tested lid lock issue resolved
John L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit, found issue with led module in freezer compartment. Module is getting voltage, but doesn’t power on. Replace to resolve.; ordrng 1 W10843353 (module)"
John L.
WASHER WHIRLPOOL WTW5000DW "F7E1 basket speed fault, after further inspection found issue with belt. Belt had come off of drive, placed belt back onto drive. Issue resolved."
John L.
RANGE AMANA ACR4303MFW3 "Installed components, tested all elements for function. All elements come on at different temperatures as should. Issue has been resolved."
John L.
WASHER WHIRLPOOL WFW6620HC0 "F0E2 oversuds, F5E2 lock failure, F0E5 off balance, F5E4 door not open error, UI panel had damaged buttons and would not respond to inputs. Replaced UI. Need to replace level switch and lock to resolve other issues.; ordrng 1 W10804741 (latch) and 1 W11125159 (switch-wl)"
John L.
RANGE WHIRLPOOL WFE525S0HZ1 "Installed door, issue has been resolved."
Adam H.
RANGE WHIRLPOOL WFE525S0JS0 Section of unit shows no error codes. Unit is also getting correct voltage. Customer complaint of sometimes will smoke during bake/broil. Informed customer that some smoking is normal and specifically where they’re saying smoke come out of the oven our exhaust points for the oven no issues. Customer instruct. Issue resolved
John L.
RANGE WHIRLPOOL WFE525S0HZ1 "Inspected unit, glass door has come loose. Replace to resolve.; ordrng 1 W11167877 (glass-door)"
John L.
DRYER WHIRLPOOL WED5000DW2 "Inspected unit, found obstruction in vent fan assembly. Removed obstruction, issue resolved."
John L.
WASHER MAYTAG MVWB835DW4 "Ran diagnostics, received F0E4 spin limited by water temp. Ran test on valves, found cold and hot crossed. Placed onto proper lines. Tested, issue resolved."
John L.
DISHWASHER WHIRLPOOL WDF330PAHS1 "Installed components, issue resolved."
John L.
FREEZER WHIRLPOOL WZF34X20DW01 "Installed components, issue resolved."
John L.
DISHWASHER WHIRLPOOL WDF330PAHS1 "Ran diagnostics, got a code 4-3 motor not function. Tested motor, motor getting voltage but will not turn. Replace motor to resolve this issue.; ordrng 1 W10723295 (sensor) and 1 W10837401 (pump&motor)"
John L.
MICROWAVE WHIRLPOOL WMH31017HZ2 "Inspected unit, found unit magnetron has begun to arc and cause damage to waveguide. Called Techline and spoke with Andrew, explained findings. Deemed unrepairable. SR#7727390846"
John L.
WASHER WHIRLPOOL WTW8040DW4 "Installed valves, issue has been resolved."
John L.
WASHER WHIRLPOOL WTW4816FW2 "Ran diagnostics, had F8E1 long fill. Replaced valves, issue resolved."
John L.
WASHER WHIRLPOOL WTW8040DW4 "Ran diagnostics on unit, F8E1 long fill, F3E2 water temperature. Ran test on valves, cold and hot valves do not function. Valves do get power but do not dispense. Replace to resolve.; ordrng 1 W10758829 (valve)"
John L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed door, issue resolved."
John L.
WASHER MAYTAG MVWB835DW4 "Installed components, issue has been resolved."
John L.
WASHER WHIRLPOOL WTW5640XW "Installed components, recalibrated unit. Issue resolved."
John L.
DRYER WHIRLPOOL WED5600XW "Installed components, issue has been resolved."
John L.
FREEZER WHIRLPOOL WZF34X20DW01 "Inspected unit, found issue to be a Freon leak which caused compressor to die. Replace compressor and evaporator to resolve. Customer has receipt for unit, but no info on receipt. Explained to get a receipt from Lowe’s and have it ready for return, if unable will charge for service.; ordrng 1 W10574283 (evaporator) and 1 W11189855 (compressor)"
John L.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Installed components, charged unit. Held pressure and is cooling. Issue resolved."
John L.
WASHER WHIRLPOOL WTW5640XW "Inspected unit, ran diagnostics got no codes. Ran recalibration, unit would not go through recalibration. Able to recalibrate after a few tries. Seem board is main isssue as well as issue with valves. Replace to resolve.; rqstng P&A on 1 W10393444 (cntrl-elec) and 1 W10432327 (housing)"
John L.
WASHER WHIRLPOOL WTW8500DC1 "Installed all components, issue has been resolved."
John L.
WASHER WHIRLPOOL MVWC465HW2 "Wrong gearcase received, unable to make repairs. Explained to customer of issue, will order gearcase again and reschedule for repairs.; ordrng 1 W10870912 (gearcase)"
John L.
DRYER MAYTAG MEDB855DC4 "Inspected unit, inner door is warped which caused outer door to break is also missing screws. Not allowing door to shut properly. Will need to replace door and screws to resolve issue.; ordrng 14 9742177 (screw)s and 1 W10669027 (door) and 1 W10915194 (door)"
John L.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Inspected unit, found compressor has gone out and can smell Freon coming from evaporator. Evaporator most likely has leak. Replace to resolve these issues; ordrng 1 W10570565 (evaporator) and 1 W10575980 (compressor)"
John L.
WASHER MAYTAG MVWB835DW4 "Inspected unit, found door has broken and hinge causing issues with door closing keeping unit from liking. Replace door and hinges to resolve this issue; ordrng 1 W10594153 (lid hinge) and 1 W10594154 (hinge lid) and 1 W10787878 (latch) and 1 W11259006 (lid)"
John L.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Inspected unit, found compressor has gone out and can smell Freon coming from evaporator. Evaporator most likely has leak. Replace to resolve these issues; ordrng 1 W10570565 (evaporator) and 1 W10575980 (compressor)"
John L.
WASHER MAYTAG MVWB835DW4 "Inspected unit, found door has broken and hinge causing issues with door closing keeping unit from liking. Replace door and hinges to resolve this issue; ordrng 1 W10594153 (lid hinge) and 1 W10594154 (hinge lid) and 1 W10787878 (latch) and 1 W11259006 (lid)"
John L.
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit, found that seal on gearcase has gone bad. Gearcase and belt shield covered in oil. Gearcase will need to be replaced to resolve this issue.; ordrng 1 W10006384 (belt) and 1 W10721967 (drive pulley) and 1 W10870910 (gearcase)"
John L.
WASHER WHIRLPOOL WTW8040DW0 "Installled housing, tested. No more leak. Issue resolved."
John L.
RANGE WHIRLPOOL WFE505W0HZ1 "Customer stated the unit is working, so service is no longer needed. Will keep an eye on unit in the meantime if failure occurs again."