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Local Reviews
for Portland, TX
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Dianna - Portland, TX
Our repair was to our ice maker.. We were given an appointment date and they let us know the day before approximately what time our repairman would be at the house. The next day John Lopez contacted us to let us know he was on the way. He was quick at determining the problem. He got our part ordered and when it came in we set up another time to fix our ice maker. John returned replaced the part and left. He was courteous, quick, efficient and didn't leave a mess.
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Was professional and effiecient
Marcus - Portland, TX
Our service tech from ApplianceCare did a great job on our repairs and cant wait to have him back to help us out in the future again.
Response from ApplianceCare:
Thank you for the review!
Great Service
Mary - Portland, TX
Michael was very helpful and knowledgeable, also very friendly.
Response from ApplianceCare:
Thank you
Michael was so nice and professional!! I hope he comes out again when I need repairs!!!
Melody - Portland, TX
Michael was quick to resolve the problem!!
Response from ApplianceCare:
Thank you.
Care tech survey
Luis - Portland, TX
Great
Ray - Portland, TX
Response from ApplianceCare:
Thank you for writing a review!
Responsive Service.
Roseanne - Portland, TX
John arrived on-time. He proactively reached out to Whirlpool after he diagnosed the microwave oven problem. Even though this is the second service call in less than 6 months, he was patient and empathetic with the manufacturing defect with the Whirlpool microwave. I wish Whirlpool engineers are as conscientious as John when they assembled the unit.
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Graet
Ray - Portland, TX
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Awful Service
Mary - Portland, TX
Never will but Whirlpool with warranty from Lowe’s
Response from ApplianceCare:
Thank you for giving us your feedback. Though we are not Whirlpool, we do apologize for any inconvenience they have caused. If there was anything we as the service company could have done to bring you 5-star service, please feel free to reach out to us and let us know.
Machines still leaks and we are going into second week of waiting for repair. Scheduling is awful. Service was worse.
Mary - Portland, TX
Not satisfied at all.
Response from ApplianceCare:
Thank you for giving us your feedback! We do apologize for any inconvenience you have experienced. Our office will be contacting you soon to set up a return appointment.
Great
Ray - Portland, TX
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Great
Ray - Portland, TX
Response from ApplianceCare:
Thank you for writing a review!
Great servce,
Henry - Portland, TX
They were on time and very professional.
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Friendly Service
Nick - Portland, TX
Adam was friendly and knowledgeable. He worked quickly and efficiently as well.
Response from ApplianceCare:
Thanks for taking time to write a review for us.
Great service.
Leonel - Portland, TX
Service was performed on schedule, on time as promised. Good job by serviceman. Very satisfied.
Response from ApplianceCare:
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John L.
DRYER MAYTAG MEDB835DW "F4E4 line voltage, F4E3 restricted air flow. Installed components, tested still no heat code returns. Control issue. Will need to replace control to resolve this issue.; ordrng 1 W10793301 (cntrl-elec)"
Michael R.
WASHER AMANA NTW4516FW3 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Michael R.
DRYER AMANA NED4655EW1 "Installed thermal cut off, unable to plug in, to test the appliance, appliance should be working normal."
Michael R.
RANGE WHIRLPOOL WFG320M0BW2 "The burner doesnt work on the front left and knob is broken on the back left. Cleaned off the the ignitor tip and made sure it had a good connection, the burner is now igniting. The back left burner valve is bent and the knob is broken, ordered parts and rescheduled customer ; ordrng 1 W10861716 (valve-brnr) and 1 WPW10339443 (knob)"
Michael R.
WASHER WHIRLPOOL WFW6620HC0 "Found F8E1, F0E2, F5E2 error codes, cleared error codes. The drain pump would just stay on, removed the filter, no obstruction, tested the inlet valve, not string any water, removed hose, has good water pressure, removed the top panel and found the appliance was infested with roaches, took pictures and ordered parts to resolve issue, advised customer it would be up to their warranty company for the repairs; rqstng P&A on 1 W11316256 (valve) and 1 W11322905 (cntrl-elec) and 1 W11324037 (cntrl-elec)"
John L.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Inspected unit, found unit to have depleted its Freon. Leak in evaporator found using UV, unit shows signs of oil burn. Will need to replace compressor and clear lines to resolve.; rqstng P&A on 1 W11034254 (compressor) and 1 W10574283 (evaporator)"
John L.
WASHER MAYTAG MVWB835DW4 "Run diagnostics and pull two codes F0E3 overload and F2E1 stuck button. Run a few tests on unit, One key having issues picking up presses and motor has slow Wine to it. Will need to replace consul and motor components to resolve this issue.; rqstng P&A on 1 W11035014 (console) and 1 W10006483 (stator) and 1 W10447975 (slider) and 1 W10006482 (rotor) and 1 W11105155 (cntrl-elec)"
John L.
REFRIGERATOR WHIRLPOOL WRV986FDEM "Installed components, issue resolved."
Michael R.
WASHER WHIRLPOOL WTW8500DC3 "Leaking on the left side of the washer from underneath per customer. F9E2 error code, cleared error code ran inlet valve to fill tub with some water, no leaks underneath, removed the console, ran inlet valve, water leaking from the valve, installed new valve from truck stock, calibrated and performed a diagnostics test, completed with no error code, no longer leaking, appliance is working normal ; used 1 W11165546 (VALVE) from stock"
Michael R.
WASHER MAYTAG MVWB835DC4 "Installed new console, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is communicating and working normal"
Michael R.
WASHER AMANA NTW4516FW3 "Tub hitting inside per customer. F7E6, F2E1 error codes, cleared error codes. I was able to get into diagnostics, but not able to do anything else, wont respond. Bad control, ordered part and reschedule customer.; ordrng 1 W11170317 (cntrl-elec)"
Michael R.
RANGE WHIRLPOOL WFE320M0ES1 "Top burners are not working per customer. Turned on all the elements, none are coming on. Lifted the stove top and found signs of roaches, damage to the elements, removed back cover and found an infestation of roaches on the control and back of the appliance, took pictures, ordered parts and rescheduled the customer. Advised it would be up to their warranty to give authorization. Some of the parts didnt show an ETA, please reschedule when all parts come in.; rqstng P&A on 1 W10823729 (elmnt-surf) and 1 W11047722 (elmnt-surf) and 1 W11122555 (cntrl-elec) and 2 W11171119 (elmnt-surf)s"
Michael R.
WASHER MAYTAG MVWB865GC0 This was a duplicate order from job 22064
Michael R.
DRYER MAYTAG MEDC465HW0 "Replaced terminal block, wiring to the appliance is in good condition, the 4 prong power cord has tape around the black wire, unable to test with this power cord, doesnt have the right plug at this location, tested with a different power cord, the appliance is heating and working normal"
John L.
DRYER WHIRLPOOL WED5620HW1 "Imspected unit, sound issue is from motor windings. Will need to replace to resolve. And unit has a control issue, not all selections working as should. Will need to replace board as well. No code in diagnostics.; ordrng 1 W11385395 (Control) and 1 697772 (blower wheel) and 1 W10211911 (housing) and 1 W10672683 (housng-out) and 1 W10806758 (motor-drve)"
Michael R.
WASHER MAYTAG MVWB835DC4 "Wont power on per customer. Plugged the appliance in, I was able to get into diagnostics, F6E2, F2E1, cleared error codes, tried to run a diagnostics test, UI wouldnt allow any selections, unplugged the appliance and plugged back in, F6E2 error code on the display again. Ordered console to resolve the issue, went ahead and ordered the control; ordrng 1 W11120178 (console) and 1 W11170706 (cntrl-elec)"
Adam H.
DRYER AMANA NED4655EW1 Install components tested unit issue resolved
John L.
MICROWAVE WHIRLPOOL WMH31017HZ "Blower fan is loud, replaced blower and tested after installation. Issue resolved."
Adam H.
WASHER MAYTAG MVW6230HW0 Customer complaint of screeching noise during agitation. Inspection of unit shows cam assembly and seriously poor condition also sick oil dripping down into assembly. Its obvious something inside the gear case has gone out. Replace actuator gear case capacitor clutch belt and capacitor to resolve issue. Have not scheduled return date. Job will require a 2 count; ordrng 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W11093899 (AGITATOR) and 1 W11162560 (CAPACITOR) and 1 W11164183 (GEAR CASE) and 1 W11183985 (Locknut)
Adam H.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Yellow and white 120v driver bored. Sr# 7729550221. According to tech line unit can take a few seconds to power on also theres no way to confirm if the driver board is bad if lights are working as intended during appointment. Only way to Confirm board is in not working order would be to take voltage while The lights are not working. Tech line also states one light pack can take out the other causing this issue but if both lights are working lights would not be the issue. Before leaving home tested refrigerator one more time lights did not respond. Testing component for 120 V no bolts were found. Tested out as bad driver board. Customer is aware of the cost of the component and will be declining any further service.
John L.
DRYER MAYTAG MEDB835DW "Inspected unit, found a loose screw trap within felt of drum. This was causing noise issue with dryer, checked all around field for any other issues. None found, tested after removing screw, sound issue has been resolved"
John L.
DRYER WHIRLPOOL WED8500DC "Inspected unit, ran diagnostics. Received F4 E3 restricted airflow, tested unit for airflow, no issues found pertaining to airflow. Possible issue with moisture sensor and/or control board, replace these to resolve issue. Control board already on order for this unit ordering other parts as needed.; rqstng P&A on 1 W10657328 (wire) and 1 W10608814 (electrode)"
Michael R.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "The lights were not coming on in both compartments. Unplugged the appliance for 5minutes, the lights came back on in the RC but were dim, the one in the FC was out, installed new light, all the lights are working normal"
John L.
WASHER MAYTAG MVWB835DW4 "Ran diagnostics got code, F9E1 long drain, F8E6 water hazard. Ran test on components, valves look to be functioning but hot side a little less than optimal. Ran test on drain pump, drain pump powers on but no spin. No obstruction in impeller, impeller blades are hard to turn. Will need to replace drain pump to resolve issue.; ordrng 1 W10727777 (pump-water)"
John L.
DRYER AMANA NED4655EW1 "Inspected unit, unit is getting proper voltage. Element is not powering on, no heat. Check components, element will need to be replaced as well as thermostats to resolve this issue.; ordrng 1 W10724237 (element) and 1 3977767 (thermostat 221 deg) and 1 3977393 (thermal cut-off) and 1 3387134 (thermostat)"
John L.
DRYER AMANA NED4655EW1 "Inspected unit, unit is getting proper voltage. Element is not powering on, no heat. Check components, element will need to be replaced as well as thermostats to resolve this issue.; ordrng 1 W10724237 (element) and 1 3977767 (thermostat 221 deg) and 1 3977393 (thermal cut-off) and 1 3387134 (thermostat)"
John L.
REFRIGERATOR WHIRLPOOL WRX988SIBM "Inspected unit, unit had no cooling functions. Fans not on nor compressor. Put unit into service mode, and tested components. Fans would not come on, compressor came on. Powered down unit, and powered up. Tested components again, fans now functioning. Ran test 4, unit went through test and verified that unit was flowing air and cooling. Issue resolved."
Michael R.
DRYER MAYTAG MEDC465HW0 "Making loud noise per customer. Called and spoke with Johnathan at RAC to confirm purchase date, it is still under manufacturer warranty. Ran the appliance, making a squeaking noise, unplugged the appliance and removed the front panel, the back left roller is starting to lock up, installed dryer kit from truck stock, plugged the appliance in and ran it, no longer making the noise, the appliance is heating working normal ; used 1 4392065 (DRYER KIT) from stock"
Michael R.
WASHER WHIRLPOOL WTW5100HC0 "Takes too long to dry per customer. F2E1, F3E2 error codes, cleared error codes and ran diagnostics, the appliance is heating and working normal, has good airflow, after the diagnostics test, I went back into the fault history, none came backup, unplugged the appliance for 5 minutes and plugged it back to reset it. Ran the appliance on different settings, and rechecked the fault history, no error codes, the appliance is heating properly."
John L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Install components, tested after installation. Unit now has function, issue has been resolved."
John L.
WASHER MAYTAG MVWB835DW4 "Installed pump, tested after installation. Issue has now been resolved."
John L.
REFRIGERATOR KITCHEN AID KRMF706ESS "Inspected unit, unit was not dispensing water or making ice. Removed water and tested for water dispense. Water dispenser without filter, reapply filter onto unit and tested again. Water is now being dispensed and icemaker is receiving water. Issue has been resolved."
John L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Inspected unit, tested power power at outlet and tested for power at junction box unit is receiving power but does not function. Control box not powering on, replace to resolve this issue.; ordrng 1 W10918994 (cntrl-elec) and 1 W11028325 (housing-ui)"
John L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Inspected unit, found issue with icemaker. Icemaker body has fractured causing ice maker to leak into ice bin. This is causing Heisman to freeze up in clumps. Replaced icemaker, issue has been resolved.; used 1 WPW1030024 (ICE MAKER) from stock"
John L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Inspected unit, ran service test. Ice maker has function but no receiving water. Found frosting and icing in ice bin and around ice maker. Replace separator and valve to resolve.; rqstng P&A on 1 W10179146 (water inlet valve) and 1 W11039857 (retainer) and 1 W11231385 (SEPARATOR)"
John L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Old Doors had had signs of damage at hinge locations this offset doors. This was not allowing doors to sit properly, thus leaving a 1/4 inch gap on lower section of doors. Replaced doors, and gap is no longer issue."
Adam H.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Tested unit icemaker will call for water but will not harvest. Replace icemaker to resolve issue. Icemaker was pre-screened.
Michael R.
DRYER WHIRLPOOL WED5620HW1 "This job was not to be scheduled for today. Called and spoke with Reva, she was aware I was not coming out today, per received message from us stating, waiting on parts. Will be rescheduled when parts are received.; O-emld tckt"
Michael R.
WASHER MAYTAG MVW7232HW "Not locking per customer. A load had completed inside the washer on arrival, took items out. There were no error codes, tested the lid lock manually, working normal. Ran diagnostics, completed with no issues or error codes, calibrated the unit, appliance is locking and working normal"
Michael R.
DRYER MAYTAG MEDB955FW2 "Dryer making a screeching noise per customer. Turned the appliance on and something was hitting the blower wheel causing the noise. Removed front panel and the the cover to the blower wheel, didnt see any obstruction. Turned the dryer on without the cover, not making the noise, put the cover back on, making the noise. The screws looked too long going into the housing, installed smaller screws, no longer making the noise, put appliance back together, the appliance is no longer making noise and working normal"
Michael R.
DRYER WHIRLPOOL WED5620HW1 "Per tech line on last visit, was advised to reorder the console if it still doesnt alert you when the the damp dry setting is on, ordered the console and ACU just in case. ; ordrng 1 W11378949 (CONSOLE) and 1 W11388040 (ACU)"
Michael R.
RANGE AMANA ACR4303MFW3 "These are the tenants, when I spoke with her, she said they bought a new range and put this one in the garage, replaced the elements, unable to test. This was a call back for same issue for last 6 months"
Michael R.
FREEZER MAYTAG OOOOOOOO "Called and spoke with customer, he said the freezer started working again, said they had canceled the order over the weekend"
Michael R.
DRYER MAYTAG MED6230HW0 "Dryer not operating per customer. No error codes, the appliance is working normal, she wasnt sure how to navigate the appliance, showed customer how to navigate and said she would need to experiment on what works best."
Michael R.
WASHER MAYTAG MHW6630HW0 "Washer leaking from underneath per customer. F0E5, F8E1, off balance load/long fill, cleared error codes, filled tub with water 1-3, the inlet valve is working normal, drained the water and it came up the house drain line, the drain line is clogged up, the appliance is working normal. Advised the customer she would need a plumber to correct the problem."