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Local Reviews
for Portland, TX
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Ray - Portland, TX
Response from ApplianceCare:
Thank you for writing a review!
Responsive Service.
Roseanne - Portland, TX
John arrived on-time. He proactively reached out to Whirlpool after he diagnosed the microwave oven problem. Even though this is the second service call in less than 6 months, he was patient and empathetic with the manufacturing defect with the Whirlpool microwave. I wish Whirlpool engineers are as conscientious as John when they assembled the unit.
Response from ApplianceCare:
Thank you for writing a review!
Graet
Ray - Portland, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Awful Service
Mary - Portland, TX
Never will but Whirlpool with warranty from Lowe’s
Response from ApplianceCare:
Thank you for giving us your feedback. Though we are not Whirlpool, we do apologize for any inconvenience they have caused. If there was anything we as the service company could have done to bring you 5-star service, please feel free to reach out to us and let us know.
Machines still leaks and we are going into second week of waiting for repair. Scheduling is awful. Service was worse.
Mary - Portland, TX
Not satisfied at all.
Response from ApplianceCare:
Thank you for giving us your feedback! We do apologize for any inconvenience you have experienced. Our office will be contacting you soon to set up a return appointment.
Great
Ray - Portland, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great
Ray - Portland, TX
Response from ApplianceCare:
Thank you for writing a review!
Great servce,
Henry - Portland, TX
They were on time and very professional.
Response from ApplianceCare:
Thank you for writing a review!
Friendly Service
Nick - Portland, TX
Adam was friendly and knowledgeable. He worked quickly and efficiently as well.
Response from ApplianceCare:
Thanks for taking time to write a review for us.
Great service.
Leonel - Portland, TX
Service was performed on schedule, on time as promised. Good job by serviceman. Very satisfied.
Response from ApplianceCare:
Thank you for taking the time to write a review for us.
Adam H.
RANGE WHIRLPOOL WFE525S0JS0 Section of unit shows no error codes. Unit is also getting correct voltage. Customer complaint of sometimes will smoke during bake/broil. Informed customer that some smoking is normal and specifically where they’re saying smoke come out of the oven our exhaust points for the oven no issues. Customer instruct. Issue resolved
John L.
RANGE WHIRLPOOL WFE525S0HZ1 "Inspected unit, glass door has come loose. Replace to resolve.; ordrng 1 W11167877 (glass-door)"
John L.
DRYER WHIRLPOOL WED5000DW2 "Inspected unit, found obstruction in vent fan assembly. Removed obstruction, issue resolved."
John L.
WASHER MAYTAG MVWB835DW4 "Ran diagnostics, received F0E4 spin limited by water temp. Ran test on valves, found cold and hot crossed. Placed onto proper lines. Tested, issue resolved."
John L.
DISHWASHER WHIRLPOOL WDF330PAHS1 "Installed components, issue resolved."
John L.
FREEZER WHIRLPOOL WZF34X20DW01 "Installed components, issue resolved."
John L.
DISHWASHER WHIRLPOOL WDF330PAHS1 "Ran diagnostics, got a code 4-3 motor not function. Tested motor, motor getting voltage but will not turn. Replace motor to resolve this issue.; ordrng 1 W10723295 (sensor) and 1 W10837401 (pump&motor)"
John L.
MICROWAVE WHIRLPOOL WMH31017HZ2 "Inspected unit, found unit magnetron has begun to arc and cause damage to waveguide. Called Techline and spoke with Andrew, explained findings. Deemed unrepairable. SR#7727390846"
John L.
WASHER WHIRLPOOL WTW8040DW4 "Installed valves, issue has been resolved."
John L.
WASHER WHIRLPOOL WTW4816FW2 "Ran diagnostics, had F8E1 long fill. Replaced valves, issue resolved."
John L.
WASHER WHIRLPOOL WTW8040DW4 "Ran diagnostics on unit, F8E1 long fill, F3E2 water temperature. Ran test on valves, cold and hot valves do not function. Valves do get power but do not dispense. Replace to resolve.; ordrng 1 W10758829 (valve)"
John L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed door, issue resolved."
John L.
WASHER MAYTAG MVWB835DW4 "Installed components, issue has been resolved."
John L.
WASHER WHIRLPOOL WTW5640XW "Installed components, recalibrated unit. Issue resolved."
John L.
DRYER WHIRLPOOL WED5600XW "Installed components, issue has been resolved."
John L.
FREEZER WHIRLPOOL WZF34X20DW01 "Inspected unit, found issue to be a Freon leak which caused compressor to die. Replace compressor and evaporator to resolve. Customer has receipt for unit, but no info on receipt. Explained to get a receipt from Lowe’s and have it ready for return, if unable will charge for service.; ordrng 1 W10574283 (evaporator) and 1 W11189855 (compressor)"
John L.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Installed components, charged unit. Held pressure and is cooling. Issue resolved."
John L.
WASHER WHIRLPOOL WTW5640XW "Inspected unit, ran diagnostics got no codes. Ran recalibration, unit would not go through recalibration. Able to recalibrate after a few tries. Seem board is main isssue as well as issue with valves. Replace to resolve.; rqstng P&A on 1 W10393444 (cntrl-elec) and 1 W10432327 (housing)"
John L.
WASHER WHIRLPOOL WTW8500DC1 "Installed all components, issue has been resolved."
John L.
WASHER WHIRLPOOL MVWC465HW2 "Wrong gearcase received, unable to make repairs. Explained to customer of issue, will order gearcase again and reschedule for repairs.; ordrng 1 W10870912 (gearcase)"
John L.
DRYER MAYTAG MEDB855DC4 "Inspected unit, inner door is warped which caused outer door to break is also missing screws. Not allowing door to shut properly. Will need to replace door and screws to resolve issue.; ordrng 14 9742177 (screw)s and 1 W10669027 (door) and 1 W10915194 (door)"
John L.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Inspected unit, found compressor has gone out and can smell Freon coming from evaporator. Evaporator most likely has leak. Replace to resolve these issues; ordrng 1 W10570565 (evaporator) and 1 W10575980 (compressor)"
John L.
WASHER MAYTAG MVWB835DW4 "Inspected unit, found door has broken and hinge causing issues with door closing keeping unit from liking. Replace door and hinges to resolve this issue; ordrng 1 W10594153 (lid hinge) and 1 W10594154 (hinge lid) and 1 W10787878 (latch) and 1 W11259006 (lid)"
John L.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Inspected unit, found compressor has gone out and can smell Freon coming from evaporator. Evaporator most likely has leak. Replace to resolve these issues; ordrng 1 W10570565 (evaporator) and 1 W10575980 (compressor)"
John L.
WASHER MAYTAG MVWB835DW4 "Inspected unit, found door has broken and hinge causing issues with door closing keeping unit from liking. Replace door and hinges to resolve this issue; ordrng 1 W10594153 (lid hinge) and 1 W10594154 (hinge lid) and 1 W10787878 (latch) and 1 W11259006 (lid)"
John L.
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit, found that seal on gearcase has gone bad. Gearcase and belt shield covered in oil. Gearcase will need to be replaced to resolve this issue.; ordrng 1 W10006384 (belt) and 1 W10721967 (drive pulley) and 1 W10870910 (gearcase)"
John L.
WASHER WHIRLPOOL WTW8040DW0 "Installled housing, tested. No more leak. Issue resolved."
John L.
RANGE WHIRLPOOL WFE505W0HZ1 "Customer stated the unit is working, so service is no longer needed. Will keep an eye on unit in the meantime if failure occurs again."
John L.
WASHER WHIRLPOOL WTW4816FW2 "Installed latch, recalibrated unit. Issue has been resolved."
John L.
WASHER WHIRLPOOL WTW8040DW0 "Ran diagnostics and pull F3E2 inlet temp fault code, nothing else. Ran valves for an extended period of time, was able to get unit to leak. Found issue to be with valves and housing. Will need to replace to resolve this. Customer wanting part overnighted, and fixed by tomorrow.; rqstng P&A on 1 W10632533 (housing)"
John L.
WASHER WHIRLPOOL WTW8040DW0 "Ran diagnostics and pull F3E2 inlet temp fault code, nothing else. Ran valves for an extended period of time, was able to get unit to leak. Found issue to be with valves and housing. Will need to replace to resolve this. Customer wanting part overnighted, and fixed by tomorrow.; rqstng P&A on 1 W10632533 (housing)"
John L.
WASHER WHIRLPOOL WTW8040DW0 "Ran diagnostics received 2 errors F0E3 overload, F0E5 off balance. Tested all components for issues. Could not find any signs of leak. Leak may have been caused by overload and balance issue. No issues found with unit at this time."
John L.
RANGE WHIRLPOOL WFE505W0HZ1 "Inspected unit, found issue to be with main controller. Replace control to resolve this issue.; ordrng 1 W11204517 (cntrl-elec)"
John L.
WASHER WHIRLPOOL WTW4816FW2 "Ran diagnostics on unit. Got a F5E2 lid lock fault. Ran test on lock, lock does not function and will not lock. Replace lock to resolve this issue.; ordrng 1 W10682535 (latch)"
John L.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Installed compressor, charged unit. Unit holding charge and is cooling. Issue has been resolved."
John L.
RANGE WHIRLPOOL WFC310S0ES3 "Replaced board, issue has been resolved."
Adam H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Customer complaint of refrigerator making strange crackling or popping noise. Customer does have video and I did hear a slight noise for just a second. Inspection of unit shows everything in proper working order no obstructions for air circulation. Everything in unit runs as designed. Calling tech line for documentation. Sr#7727053493. Tech line states that unit will be making some strange noises and all of them would be documented in owners manual. Issue resolved
Adam H.
DISHWASHER AMANA ADB1400AGW1 Inspection of unit shows no error codes. Advise customer of correct loading and the amount of soap required. Referred customer back to owners manual. Issue resolved
Adam H.
WASHER MAYTAG MVWB835DW2 Inspection of unit shows were left-hand hinge mounts into glass lid visibly failed/broken. Replace lid hinge and screws to resolve issue.; ordrng 1 8563965 (hinge) and 1 8572974 (hinge) and 4 W10339706 (screw)s and 1 W10594153 (lid hinge) and 1 W10594154 (hinge lid) and 2 W10631074 (lid bumper)s and 2 W10708964 (bearing)s and 1 W10843976 (lid)
John L.
WASHER AMANA NTW4516FW3 "Installed suspension, recalibrated unit and tested after installation. Wobble has been reduced. Issue resolved."
John L.
DRYER WHIRLPOOL WED4616FW0 "Installed wire harness, issue has been resolved."
John L.
OVEN KITCHEN AID KOSE507ESS03 "Installed components, tested unit after installation. Unit is heating as should. Issue resolved."
John L.
WASHER AMANA NTW4516FW3 "Inspected unit, found no issues with control. Ran a few tests, unit runner no normal. Only issue found with suspension, front rods have to much give. Bounces around when in spin. Replace to resolve.; ordrng 1 W10821951 (suspension)"
John L.
DRYER WHIRLPOOL WED4616FW0 "Inspected unit, harness has burned up. Will need to replace harness to resolve issue; ordrng 1 W10450289 (harns-wire)"
John L.
WASHER WHIRLPOOL WTW8040DW "Installed components, recalibrated after installation. Issue resolved."