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for Mountain Home, TX
Justin - Mountain Home, TX
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Issue is a poor cooling refrigerator. Finding heavy frosting by defrost thermostat and no frost pattern on evaporator. This is similar to what Tommy found in April. DH replaced evaporator to resolve that issue. Ordering new compressor and evaporator. No reception on location, so I could not call techline for issue. Talked to AE, Whirlpool is covering entire repair. Collected SC fee. ; ordrng 1 W10769822 (compressor) and 1 W10858281 (evaporator)"
REFRIGERATOR WHIRLPOOL WSR57R18DM00 On call ahead customer stated unit still doing the same thing. Asked him if he would be ok with me just ordering the part needed due to drive time. He agreed to that. Based on the description previous compressor installed was inefficient. Ordering new compressor to resolve the issue. Also order EVAP thermistor. ; ordrng 1 W10769822 (COMPRESSOR ) and 1 WPW10383615 (EVAP THERMISTOR )
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Control board is the issue. Found new control board defective. Order new control board. ; ordrng 1 W11282569 (contrl-box)
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Unit not cooling. Found issue to be inefficient compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Verified frost pattern on EVAP. No further issues at this point. Yes to survey and leave behind."