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for Lytle, TX
very professional, on time, great job. Christian Thank you.
Jo - Lytle, TX
Christian, knew what he was doing, my dishwasher is working great. Thank you for your time and your concern. I appreciate your help.
Response from ApplianceCare:
Thank you for writing a review!
The burner cap on my KitcheAid gas stovetop MELTED and BURST INTO FLAME.
Jeannie - Lytle, TX
Servicemen were polite and did their job accessment, BUT were not able to explain WHY a cast iron burner cap would melt and burn. I had to pay $75.00 to replace that TINY burner cap. Not happy!
Response from ApplianceCare:
Thank you for writing a review. We appreciate your feedback as we use it for the betterment of our company. I will run this information by my manager. We apologize for any inconvenience.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Installed new evap motor and water valve. Unit is working properly. Icemaker is working properly. No further issues. Tested to complete.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Complaint is fresh food not cooling and ice maker not working. Found evap not defrosting. Element is good. Will need to replace evap harness with defrost sensor. Icemkaer is going through harvest. No water to tray. Good power to valve. Ordering new valve. ; ordrng 1 W11024089 (motor-evap) and 1 WPW10498976 (valve)
DISHWASHER KITCHENAID KDTE334GPS0 "Issue stated by customer: SOAP IS NOT DISOLVING. GLASSES/SILVERWARE HAVE A DIRTY FILM LAYER. DOOR ISSUES. Replaced sump motor, water sensor, vent and tube(burnt). Unit tests good. Informed customer of survey."
DISHWASHER KITCHENAID KDTE334GPS0 Issue stated by customer: dishwasher not washing properly. Low water pressure in unit. Ordering sump and sensor. Also found burnt vent tube to blower. Ordering parts.; ordrng 1 W10772907 (tube-vent) and 1 W11084121 (sensor) and 1 W11162733 (pump&motor) and 1 W11228135 (vent)
WASHER MAYTAG MVWB835DW4 Complaint is that washer will leak a gallon or two very 5 washes. Will not happen every wash. Tested washer. No leaks under unit. No leaks from water valves. Could not find source of leak. Drain was backing up as unit was draining. Issue might have been from drain. Left leak detection sheets. Job complete.
DRYER MAYTAG MEDX655DW1 "Replaced thermal cut off and thermal fuse, ran dryer good voltage to thermal cut off and thermal fuse. No heat from dryer. Checked for voltage at dryer with only 120. Reset breakers with no luck spoke to customer about getting a electrician."
DISHWASHER KITCHENAID KDTE334GPS0 Replaced control board ran diagnostics no issues. Checked for error codes no errors. Good water coming into unit. Job complete.
WASHER MAYTAG MVWB835DW4 Installed new door latch. Washer is working properly. No issues during testing. Tested to complete.
DRYER WHIRLPOOL MDG50PNJWW SAFE system activated. Contacted techline. Reset unit. Found issue caused by lint buildup on temperature sensor underneath basket. Removed lint. Unit is now working properly. Called partner team. Unit has a 3yr parts warranty. No warranty for service fee or labor. Sr 7726807344.Will need to collect service fee.With tax total for visit
RANGE WHIRLPOOL WFC150M0EB3 Checked range found FL burner broken ordering new burner to resolve issue. Good bake element good broil element. No error codes found.; ordrng 1 W11199518 (elmnt-surf)
DISHWASHER KITCHENAID KDTE334GPS0 Checked dishwasher found water coming slow through dishwasher. Checked water pressure from house to dishwasher good pressure. Ordering fill valve assembly. To resolve issue.; ordrng 1 W10327250 (fill valve assy)
WASHER MAYTAG MVWB835DW4 Tested washer. Door latch is not working properly. Ordering new latch. ; ordrng 1 W10787878 (latch)
COOKTOP GAS WHIRLPOOL KFGS366VSS01 "Customer said the whole burner cap burned to a small piece, said she had just cleaned the cooktop off. Changed out the burner cap and the ignitor and burner head worked just fine. ; used 1 WP8286816 (CAP BURNER ) from stock"
RANGE WHIRLPOOL WFC150M0EB2 Tested range. F9E0 error code. Found terminal block is damaged. Installed new terminal block. Tested range. All burners are working. Bake and broil are working. No issues during testing. Tested to complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock
DISHWASHER WHIRLPOOL WDTA50SAHW0 "Unit is OOW, unit is not pushing out water through bottom spray arm. Arm sprayer is not obstructed ran water through sink faucet. Customer is going to look for newer dishwasher. Left survey example with customer, no email to add."