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Local Reviews
for Little Rock, AR

ApplianceCare Rated 4.0 out of 5 stars based on 11 customer reviews

Map of Little Rock, AR

Great Service




Review of ApplianceCare

Great Service


Response from ApplianceCare:

Thank you for writing a review!


Map of Little Rock, AR

James




Review of ApplianceCare

The people that have come out seem like nice people. However I don’t think they’ve been trained enough to truly know what they’re doing. A simple situation with an icemaker that doesn’t work resulted in replacing the entire freezer door Which fixed nothing which resulted in another visit in replacing something which fixed nothing so I’m not happy with the level of expertise. I only continue to use them because it’s a warranty situation with whirlpool.


Response from ApplianceCare:

Thank you for expressing your concerns and giving your feedback. This is valuable to us as a company and in the training of techs. From what we know, the tech was able to resolve the issue. But, if there are any recurring issues that needs to be addressed, please reach out to us and let us know. We would like to send a tech out as many times as it takes to get this issue resolved.


Map of Little Rock, AR

Whirlpool




Review of ApplianceCare

Great Service!!


Response from ApplianceCare:

Thank you for reviewing us!


Map of Little Rock, AR

Very professional and efficient service




Review of ApplianceCare

The repair was covered by warranty, so the cost really isn't a factor, but the problem was diagnosed quickly and the return visit to order the parts was as scheduled.


Response from ApplianceCare:

Thank you for writing a review!


Map of Little Rock, AR

Mary




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a rating. Our management uses customers feedback in training and the betterment of our company. Please feel free to reach out and let us know what we could have done to bring you 5-star service.


Map of Little Rock, AR

Joyce




Review of ApplianceCare

The tech could not work on Kenmore appliance therefore had to reschedule and make plans to be home again.


Response from ApplianceCare:

Thank you for your feedback. We use our customers concerns in training of techs and for the betterment of our company. We do apologize that another service call had to be scheduled, but we are working to grow our company in this area.


Map of Little Rock, AR

Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks!


Map of Little Rock, AR

Great job




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review. If there was anything we could have done to better deliver 5-star service to you, please feel free to reach out and let us know!


Map of Little Rock, AR

Great




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Map of Little Rock, AR

Fair service




Review of ApplianceCare

Communication between me, scheduling service, and receiving communication about time to expect service technician was very poor. Had to have technician out three times (initial diagnosis, delivered part of repair and had to return 3rd time to complete repair.


Response from ApplianceCare:

Thank you for your feedback. I will run this by my tech manager as all customer concerns are used to better equip our techs when serving our customers.


Noise still there




Review of ApplianceCare

Technician was great, but the noise came back last night


Doug M.

Doug M.

DRYER WHIRLPOOL NED4655EW1 "Inspected unit for not turning off,ran test cycle found timer not advancing not allowing unit to turn off and end of cycle,unit is also making thumping noise when running,diagnosed unit to need timer and dryer kit; ordrng 1 W10857612 (timer)"

Near Labette Manor Dr, Little Rock, AR 72205
Doug M.

Doug M.

LAUNDRY WHIRLPOOL WTW7040DW0 "Replaced listed parts due to rust causing damage to each part,tested unit operation checks ok"

Near W Colonel Glenn Rd, Little Rock, AR 72210
Doug M.

Doug M.

RANGE WHIRLPOOL WOS51ES4ES00 "Replaced thermal fuse at board,replaced oven control and thermal fuse in rear of unit due to shorting after self clean,tested unit operation checks ok ; pckd up 1 WP9759243 (thrmst-fix)"

Near Crystal Valley Cove, Little Rock, AR 72210
Doug M.

Doug M.

LAUNDRY WHIRLPOOL WTW7040DW0 "Inspected for damaged washplate,found teeth on washplate and on drive shaft are worn not allowing unit to agitate correctly,spanner nut and screw are also damaged due to rust,diagnosed to need washplate,gearcase,spanner nut and screw; rqstng P&A on 1 W10752187 (screw) and 1 W10775188 (washplate) and 1 W10811956 (drum assy) and 1 W10909670 (nut-spaner)"

Near W Colonel Glenn Rd, Little Rock, AR 72210
Doug M.

Doug M.

FREEZER WHIRLPOOL WRF767SDEM01 "Inspected unit for fresh food section no cooling,performed temp test found 57.2 degrees in refrigerator and 7 degrees in freezer,performed service diagnostics found in step fresh food evaporator does not have frost pattern and capillary tube is vibrating at 2.97 amps,when valve switches to freezer full frost pattern on freezer evaporator then amp drops to 1.78,diagnosed to need compressor,three way valve and fresh food evaporator ; rqstng P&A on 1 W10779331 (compressor) and 1 W11116006 (evaporator) and 1 WPW10443217 (valve)"

Near Chalamont Way, Little Rock, AR 72223
Doug M.

Doug M.

DRYER MAYTAG MEDB855DW0 "Replaced main control and exhaust thermistor due to f4e3 error code air flow fault,tested unit operation checks ok ; pckd up 1 WP8577274 (thermistor)"

Near Rosans Ct, Little Rock, AR 72223
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS331SDHB00 "Inspected unit for refrigerant smell,did not find refrigerant smell,customer stated that he and his son can smell but wife couldn’t,did find the smell of plastic bags in the freezer from product,verified unit cooling correctly,operation checks ok"

Near Windsor Rd, Little Rock, AR 72212
Doug M.

Doug M.

RANGE WHIRLPOOL WFE770H0FZ2 "Inspected unit for burning,found bake element had shorted ,diagnosed to need bake element ; ordrng 1 W10779716 (elmnt-bake)"

Near Cerelle Dr, Little Rock, AR 72205
Doug M.

Doug M.

DRYER MAYTAG MEDB855DW0 "Replaced main control and exhaust thermistor due to f4e3 error code air flow fault,tested unit operation checks ok ; pckd up 1 WP8577274 (thermistor)"

Near Rosans Ct, Little Rock, AR 72223
Doug M.

Doug M.

N/A N/A WFW9050XW00 "Replaced bellow due to hole in bellow causing water leak,tested unit operation checks ok"

Near Legends Dr, Little Rock, AR 72210
Doug M.

Doug M.

KITCHEN WHIRLPOOL WDTA50SAHB0 "Installed console and control due too, 2-2 error loss of communication to main control,6-4 error shorted fill trial on main control, tested unit operation checks ok"

Near Raines Rd, Little Rock, AR 72210
Doug M.

Doug M.

N/A N/A WFW9050XW00 "Inspected unit for leaking, found hole inside the bellow, diagnosed unit needs bellow. ; ordrng 1 WPW10381562 (bellow)"

Near Legends Dr, Little Rock, AR 72210
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL ED2VHEXVB01 "Replaced water v fill valve and ice maker, due to over filling causing ice too build up. Not allowing proper air flow too fresh food side. Tested unit operation checks ok"

Near Lionel Dr, Little Rock, AR 72209
Doug M.

Doug M.

DRYER WHIRLPOOL MEDB766FW "Inspected unit , found Dyer door out of adjustment due too installers reversing door. Adjusted hinges unit checked ok."

Near Dorado Beach Dr, Little Rock, AR 72212
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Inspected unit for not making ice, test found that the customer is packing the freezer to full and the air flow from the bottom isn’t reaching the the ice maker. Informed customer about air movement, ice maker has ice in the mold, a nd I’ve bin is full,unit checked ok."

Near Bristol Ct, Little Rock, AR 72211
Doug M.

Doug M.

RANGE WHIRLPOOL WOS51ES4ES00 "Replaced thermal fuse at oven control, after restoring power to unit, found F1E1 error code, main control uncalibrated. Diagnosed unit needs oven control per tech sheet. ; rqstng P&A on 1 W10803994 (cntrl-elec), pckd up 1 W11025102 (fuse-thrml)"

Near Crystal Valley Cove, Little Rock, AR 72210
Doug M.

Doug M.

RANGE WHIRLPOOL WEG745H0FS0 "Inspected unit due too scratch And not heating. Inspection found that the customer didn’t have the oven calibrated correctly. Called partner team verified unit is past 30 days cosmetic, partner team said we could not replace any parts"

Near Taylor Park Loop, Little Rock, AR 72211
Doug M.

Doug M.

OVEN WHIRLPOOL WFE320M0EB2 "Replaced bake element due to short in element,tested unit found bake element would not turn on,tested 240v to unit checked ok,found bake relay not sending power to element,diagnosed to need oven control ; ordrng 1 W11122555 (cntrl-elec)"

Near Kings Pointe Cove, Little Rock, AR 72211
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL ED2VHEXVB01 "Inspected unit for not cooling fresh food section,found heavy ice build on top of evaporator cover due to icemaker over filling,diagnosed to need fill valve and icemaker ; ordrng 1 W10408179 (water vavle asm) and 1 WPW10190965 (icemaker)"

Near Lionel Dr, Little Rock, AR 72209
Doug M.

Doug M.

RANGE WHIRLPOOL WOS51ES4ES00 "Inspected unit for door not opening, found no display no operation,found thermal at oven control shorted,diagnosed to need thermal fuse; ordrng 1 W11025102 (fuse-thrml)"

Near Crystal Valley Cove, Little Rock, AR 72210
Doug M.

Doug M.

REFRIGERATOR KITCHENAID KSC24C8EYY01 "Inspected unit for not cooling,found leaks at cap tubes,diagnosed unit to need evaporators and compressor,also found ui fascia is coming off not allowing control to work properly,customer decided she doesn’t want to spend any more money on unit"

Near Saxony Cir, Little Rock, AR 72209
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer needed too reschedule ; schdld next appmnt for 11/27 WED !

Near Blackburn Dr, Little Rock, AR 72211
Doug M.

Doug M.

KITCHEN WHIRLPOOL WDTA50SAHB0 "Inspected unit for not draining properly,performed service diagnostics found 2-2 error loss of communication to main control,6-4 error shorted fill trial on main control,diagnosed unit to need main control and console ; ordrng 1 W11157079 (console) and 1 W11305297 (cntrl-elec)"

Near Raines Rd, Little Rock, AR 72210
Doug M.

Doug M.

OVEN JENN-AIR JJW2727WS00 "Replaced upper and lower blowers due to f8e0 error code blowers running at low speed,tested unit operation checks ok ; pckd up 1 WPW10273666 (blower) and 1 WPW10273667 (blower)"

Near Ivy Chapel Rd, Little Rock, AR 72206
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Tested all water features including icemaker fill test,all checked ok,customer to monitor unit"

Near I-30, Little Rock, AR 72209
Doug M.

Doug M.

LAUNDRY WHIRLPOOL NTC3500FW00 "Inspected unit for not starting,called tech line ,found E2 error abnormal drain,maintenance has drain hose hooked up to p-trap under sink like a dishwasher with no air gap,tech said customer to correct installation and to have drain hose installed correctly,unit checks ok,#7726374260"

Near Rebsamen Park Rd, Little Rock, AR 72202
Doug M.

Doug M.

WASHER MAYTAG MVWX655DW1 "Inspected unit for not completing cycles correctly,performed service diagnostics found no error codes,performed manual test found hot water side not working,removed hot water line found no hot water coming from house supply,informed customer to call plumber to get issue resolved,verified normal operation unit checks ok"

Near Iron Horse Rd, Little Rock, AR 72223
Doug M.

Doug M.

RANGE AMANA AGR6603SFW2 "Called tech line to document after research has been done for parts.tech (Adrian) suggested ordering cooktop maybe wrong cooktop installed at factory,per file #7726366052; ordrng 1 W11213959 (cooktop)"

Near N Spruce St, Little Rock, AR 72205
Doug M.

Doug M.

FREEZER KITCHENAID KSC24C8EYY02 "Replaced compressor 3way valve and main control due to 3.83 amps,compressor not ramping up to speed and no frost pattern on evaporators,tested unit operation checks ok"

Near Shenandoah Valley Dr, Little Rock, AR 72212
Doug M.

Doug M.

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Placed covers and magnetron again per tech line,third magnetron short at the antenna again,called tech line back after finding burn marks in wave guide spoke with (TJ),tech said unit is non repairable due to burnt wave guide,file #7726289752"

Near Blue Bird Dr, Little Rock, AR 72205
Doug M.

Doug M.

RANGE WHIRLPOOL RBD245PRQ00 "Customer said she has AHS,called partner team they transferred me to Marty with whirlpool in Tennessee,he gave me authorization #S22580, inspected unit found no display,verified 120v to control,control will not respond to selections beeping sound only,diagnosed to need microcomputer,part is discontinued,explained to Marty part is discontinued, po# 532915382 from AHS,Marty said to bill for sac"

Near Rockwood Rd, Little Rock, AR 72207
Doug M.

Doug M.

REFRIGERATOR KITCHENAID KSC24C8EYY01 "Installed up drier due to low amp draw suspected low refrigerant charge,have frost on both evaporators,customer to monitor,as of now unit checks ok"

Near Saxony Cir, Little Rock, AR 72209
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit for water leak,found leak at supply line from rv,explained to customer that they are responsible for replacing supply line"

Near I-30, Little Rock, AR 72209
Doug M.

Doug M.

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Inspected unit found identical issue as first repair f6e1 error,found burn marks on wave guide covers removed to cover found pieces of magnetron antenna due to shorting and burning again,called tech line,tech said to replace magnetron again and covers; ordrng 2 W10915651 (cover-plt)s and 1 W11346197 (MAGNETRON )"

Near Blue Bird Dr, Little Rock, AR 72205
Doug M.

Doug M.

FREEZER KITCHENAID KSC24C8EYY02 "Inspected unit for not cooling,performed service diagnostics found diagnostics,ran test 4 did not have full frost pattern on either evaporator,test 5 compressor would not ramp up to full speed at 3.83 amps,temp in freezer 32 degrees,temp in fresh food section 47 degrees,diagnosed to need compressor,main control,and t3 way valve ; rqstng P&A on 1 W10309988 (compressor) and 1 WPW10235503 (cntrl-elec) and 1 WPW10331270 (valve)"

Near Shenandoah Valley Dr, Little Rock, AR 72212
Doug M.

Doug M.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced main wire harness due to broken and damaged wires,tested unit,operation checks ok"

Near Milkyway Dr, Little Rock, AR 72209
Doug M.

Doug M.

LAUNDRY AMANA NTW4605EW0 "Inspected unit found agitator loose on drive shaft,removed agitator checked teeth checked ok,reset agitator,tested unit operation checks ok"

Near Newcomb Ct, Little Rock, AR 72210
Doug M.

Doug M.

WASHER MAYTAG MVWX655DW1 "Inspected unit for not spinning,performed service diagnostics found f7e1 error code control can’t determine basket speed,f0e5 unbalanced load ,performed manual test found only wash plate would spin,inspected clutch and gearcase,found cloth is engaging but to gearcase is not,also found when pushing down on basket that basket is bottoming out due to weak suspension springs,diagnosed to need gearcase w11035751,suspension kit w11130362,Customer does not want to move forward with repair at this time"

Near Robin Rd, Little Rock, AR 72204
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Replaced inlet valves due to not water icemaker or dispenser ,tested unit operation checks ok ; pckd up 1 WPW10341320 (valve-inlt)"

Near I-30, Little Rock, AR 72209
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Replaced compressor due high amp 4.18,no frost pattern on evaporator,tested unit operation checks ok"

Near I-30, Little Rock, AR 72209
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit for not cooling,checked frost pattern on evaporator has no frost pattern,found compressor running at 4.18 amps,diagnosed to need compressor ; ordrng 1 W10309988 (compressor)"

Near I-30, Little Rock, AR 72209
Doug M.

Doug M.

REFRIGERATOR KITCHENAID KFXS25RYMS2 "Replaced icemaker and fill valve due to failing cycle and fill tests,icemaker filled,operation checks ok"

Near Cambridge Pl Dr, Little Rock, AR 72227
Doug M.

Doug M.

ICE MACHINE WHIRLPOOL KUIX305ESS1 "Inspected unit for not making ice, performed service diagnostics found all steps checked ok,ran normal cycle found at first condenser getting warm then went cool,performed pressure tested found 100 psig under recommend pressure,diagnosed unit to have float blockage at valve,customer does not want any more repairs on unit"

Near Abinger Ct, Little Rock, AR 72212
Doug M.

Doug M.

OVEN WHIRLPOOL WOS51EC0HB01 "Replaced console due to not making cycle selection and not able to set temp,tested unit operation checks ok"

Near Foreman Dr, Little Rock, AR 72227
Doug M.

Doug M.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Inspected unit for not starting,found damaged/broken wires in main wire harness,they are near the to short to repair,diagnosed to need wire harness; ordrng 1 W10919642 (harns-wire)"

Near Milkyway Dr, Little Rock, AR 72209