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Local Reviews
for Little Rock, AR

ApplianceCare Rated 4.5 out of 5 stars based on 28 customer reviews

Map of Little Rock, AR

Great service!




Review of ApplianceCare

I was very pleased that I didn’t have to wait very long for an appt, the tech was on time and fixed my dishwasher right away.


Response from ApplianceCare:

Thank you for the review!


Map of Little Rock, AR

Survey




Review of ApplianceCare

Great service. Very accommodating.


Map of Little Rock, AR

Great




Review of ApplianceCare

Great! Fast and prompt


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Little Rock, AR

Great thanks




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Little Rock, AR

Wonderful service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Little Rock, AR

Real nice guy




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Little Rock, AR

Service Experience




Review of ApplianceCare

Courteous and professional, prompt arrival


Response from ApplianceCare:

Thank you for writing a review!


Map of Little Rock, AR

Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback


Map of Little Rock, AR

Great




Review of ApplianceCare

He did great. Thanks


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Little Rock, AR

Great service




Review of ApplianceCare

The technician called and came when he said. He was courteous and did a good j9b.


Response from ApplianceCare:

Thank you for writing a review!


Magnificent service




Review of ApplianceCare

Punctual, professional troubleshooting


Response from ApplianceCare:

Thank you for giving us your feedback!


GREAT SERVICE AND SPEEDY




Review of ApplianceCare

TECH SAID JUSTIN WAS VERY POLITE AND KNOWLEDGABLE. AND WAS ABLE TO GIVE POINTERS AND INFORMATION NEEDED IN FUTURE


Response from ApplianceCare:

Thank you for writing a review for us!


Hugh




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us a 5-star rating!


Unsuccessful repairs




Review of ApplianceCare

Justin was very personable and professional. I liked him. Good man. He replaced the heating element and its circuit breaker. He tested the dryer and left thinking that my dryer was fixed. It wasn’t. Within a couple of hours of Justin’s departure I washed a medium load of laundry and put it into the dryer and left home to run a couple of errands. When I returned I found that the laundry was still very damp and stone cold. The dryer wasn’t heating up. The repair effort was a failure. It still wasn’t working. I called Maytag and they’re sending another tech from your company in a couple days to try again.


Response from ApplianceCare:

Thank you for giving us your feedback. I will express these concerns with management. We are sorry to hear the first fix was not the answer to the dryer issues, but we are determined with this next visit to figure out the problem and solve it for you.


Great service- Very polite and thorough.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Dishwasher




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Great service!!




Review of ApplianceCare

He was professional and friendly. Very helpful!!


Response from ApplianceCare:

Thank you for writing a review!


Great Service




Review of ApplianceCare

Great Service


Response from ApplianceCare:

Thank you for writing a review!


James




Review of ApplianceCare

The people that have come out seem like nice people. However I don’t think they’ve been trained enough to truly know what they’re doing. A simple situation with an icemaker that doesn’t work resulted in replacing the entire freezer door Which fixed nothing which resulted in another visit in replacing something which fixed nothing so I’m not happy with the level of expertise. I only continue to use them because it’s a warranty situation with whirlpool.


Response from ApplianceCare:

Thank you for expressing your concerns and giving your feedback. This is valuable to us as a company and in the training of techs. From what we know, the tech was able to resolve the issue. But, if there are any recurring issues that needs to be addressed, please reach out to us and let us know. We would like to send a tech out as many times as it takes to get this issue resolved.


Whirlpool




Review of ApplianceCare

Great Service!!


Response from ApplianceCare:

Thank you for reviewing us!


Very professional and efficient service




Review of ApplianceCare

The repair was covered by warranty, so the cost really isn't a factor, but the problem was diagnosed quickly and the return visit to order the parts was as scheduled.


Response from ApplianceCare:

Thank you for writing a review!


Mary




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a rating. Our management uses customers feedback in training and the betterment of our company. Please feel free to reach out and let us know what we could have done to bring you 5-star service.


Joyce




Review of ApplianceCare

The tech could not work on Kenmore appliance therefore had to reschedule and make plans to be home again.


Response from ApplianceCare:

Thank you for your feedback. We use our customers concerns in training of techs and for the betterment of our company. We do apologize that another service call had to be scheduled, but we are working to grow our company in this area.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks!


Great job




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review. If there was anything we could have done to better deliver 5-star service to you, please feel free to reach out and let us know!


Great




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Fair service




Review of ApplianceCare

Communication between me, scheduling service, and receiving communication about time to expect service technician was very poor. Had to have technician out three times (initial diagnosis, delivered part of repair and had to return 3rd time to complete repair.


Response from ApplianceCare:

Thank you for your feedback. I will run this by my tech manager as all customer concerns are used to better equip our techs when serving our customers.


Noise still there




Review of ApplianceCare

Technician was great, but the noise came back last night


Micheal G.

Micheal G.

WASHER AMANA NTW4516FW3 Inspected unit found failed main control. Power working intermittently. Board shorted at 120vac input. Ordered main control ; ordrng 1 W11170317 (Control)

Near Geyer Springs Rd, Little Rock, AR 72209
Micheal G.

Micheal G.

WASHER WHIRLPOOL WTW5105HC0 "Inspected unit and found burned main control, burnt console and facia, burnt upper and lower harness. Snapped pics of controls. ; ordrng 1 W11498808 (Control) and 1 W11478519 (Facia) and 1 W11413337 (Console) and 1 W11130932 (Harness lower) and 1 W11130935 (Harness valve)"

Near Geyer Springs Rd, Little Rock, AR 72209
Micheal G.

Micheal G.

N/A N/A ED2VHEXVQ01 Pushed fan blade on a little tighter. Advised customer that part was still on order.; schdld next appmnt for 1/22 FRI !

Near Yorkwood Dr, Little Rock, AR 72209
Micheal G.

Micheal G.

M/W OTR WHIRLPOOL WMH1162XVB1 "Tested unit, found and replaced open 20A fuse. As soon as I put power back on it had a massive short. Ordered Mag,cap,diode and control; ordrng 1 WPW10211457 (Control) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Mag), used 1 10138793 (20A fuse) from stock"

Near Callan Ln, Little Rock, AR 72206
Micheal G.

Micheal G.

WASHER MAYTAG MVWX655DW2 Inspected unit and found softener still in dispenser. Per tech line ordered W11127357.; ordrng 1 W11127357 (Housing)

Near Scottie Dr, Little Rock, AR 72206
Micheal G.

Micheal G.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 inspected unit and found frozen ice chute due to rolled back gasket on ice chute. Ordered ice chute W10837274. ; ordrng 1 W10837274 (Chute)

Near Little Rock, AR 72202
Micheal G.

Micheal G.

WASHER WHIRLPOOL WTW5105HW0 "Customer complaint, loud shrieking noise during spin cycle. Found failed gearcase. Ordered W11423758.; ordrng 1 W11423758 (Gearcase)"

Near Jerome Dr, Little Rock, AR 72223
Micheal G.

Micheal G.

WASHER WHIRLPOOL WTW5000DW3 "Tried removing wash plate bolt using boiling water, impact, hand tools, hammer with no success. Ordered wash plate and mounting bolt. Unit seems to be working normal at this time and didn't want to leave her with a washer that isn't working ; ordrng 1 W10752187 (Screw) and 1 W10752283 (Plate)"

Near Wilder St, Little Rock, AR 72204
Micheal G.

Micheal G.

DRYER AMANA NED4655EW1 "Customer complaint, loud noise during operation. Inspected unit and found small object stuck between drum and front panel. Repaired and tested unit. Operation normal"

Near Linkay Ct, Little Rock, AR 72209
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

FREEZER WHIRLPOOL WZF34X16DW04 "Installed thermistor and tested freezer tested good . But the cover is broke , having to order a cover .; ordrng 1 W10608692 (Cover)"

Near Valley Forge Dr, Little Rock, AR 72212
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

WASHER AMANA NTW4516FW3 "Tested found no codes had to give customer instruct on how to operate machine , the sound she was hearing was the agitator washing . Ran through quick cycle sounds normal ."

Near Camelot Dr, Little Rock, AR 72209
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

FREEZER WHIRLPOOL WZF34X16DW04 "Installed control box , waiting on housing for thermistor. ; O-emld tckt"

Near Valley Forge Dr, Little Rock, AR 72212
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

WASHER WHIRLPOOL WTW5000DW3 "Tested found the gear case is locking up , ordering parts ; ordrng 1 W11454734 (Gearcase)"

Near Wilder St, Little Rock, AR 72204
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

DISHWASHER WHIRLPOOL WDT780SAEM2 "Found that dispenser cover had come off , attached cover back on . Tested dispenser tested good . Also the rack clips were not attached , attached clips tested rack tested good ."

Near Alvin Ct, Little Rock, AR 72227
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

MICROWAVE WHIRLPOOL WMH32519HZ Tested found that its sparking due to the rack and hooks being damaged . Ordering parts . This a warranty call i took pics of the receipt in sd quick pics .; ordrng 1 W10803366 (Metal rack) and 2 W10840759 (Front hook)s and 1 W10840794 (Left rear hook) and 1 W10840795 (Right rear hook)

Near Godwin Dr, Little Rock, AR 72204
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

N/A N/A n/a "Customer said that we have already been out , and that the part that is bad is no longer available."

Near Dorchester Dr, Little Rock, AR 72204
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

N/A N/A WGD4800XQ1 "Tested found burner tube is cracked and the element is blown , ordering the burner assembly .; ordrng 1 W10823508 (Burner assembly)"

Near Bermuda Ln, Little Rock, AR 72206
Micheal G.

Micheal G.

N/A N/A MAH5500BWW "Inspected unit and found Lock Rotor error code 'LR'. 7729689740 file number. Parts are NLA for this series of Neptune, Motor, motor control and harness. 2001 model. ; rqstng P&A on 1 22003856 (Motor) and 1 22004473 (Control)"

Near Forest View Pl, Little Rock, AR 72204
Jeff N.

Jeff N.

WASHER WHIRLPOOL WTW5000DW3 "Arrived to customer stating machine shut off on wash cycle, I pulled up error codes and found flow error, in manual test I found cold water had very low flow, I turned water off and removed cold hose from unit and found screen clogged, I removed and cleaned and replaced and then tested. Machine is operational"

Near Nichols Loop Rd, Little Rock, AR 72223
Blake D.

Blake D.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced listed parts, tested unit operation checks okay"

Near Pleasant Tree Cove, Little Rock, AR 72211
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

WASHER MAYTAG MVWX655DW2 "Tested found water valve solenoid isn't opening up all the way causing it not flush out all the detergent , ordering the water valve , ; ordrng 1 W11168740 (Cold water valve)"

Near Scottie Dr, Little Rock, AR 72206
Blake D.

Blake D.

WASHER WHIRLPOOL MVWX655DW2 "Inspected unit for not draining, found that unit does not turn on, tested voltage on plug and going to control board, found 120 v, diagnosed to need control board; ordrng 1 W11419215 (ELECT CONTROL)"

Near Pointe Vista Dr, Little Rock, AR 72212
Blake D.

Blake D.

N/A N/A ED2VHEXVQ01 Went to replace parts found that the parts ordered didn’t match the parts on unit; schdld next appmnt for 12/28 MON !

Near Yorkwood Dr, Little Rock, AR 72209
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

N/A N/A WTW5000GDW0 "Found 2 codes in the system an over sud and out of balance , explained to the customer that the loads have to be spaced out and not to use so much detergent . Cleared codes , tested washer tested good ."

Near Whispering Pines Dr, Little Rock, AR 72209
Blake D.

Blake D.

DRYER WHIRLPOOL WED6120HC0 "Inspected unit for error codes, ran diagnostic found error code F3E2 (open or short moisture) F2E1 (HMI stuck) diagnostic to need panel control; ordrng 1 W11419058 (PANEL CONTROL)"

Near S Bowman Rd, Little Rock, AR 72211
Blake D.

Blake D.

LAUNDRY WHIRLPOOL MED7230HW "Replaced listed parts due to motor not functioning, found that unit doesn’t go past sensing, put in diagnostic no codes, diagnosed to need control board ; ordrng 1 W11441687 (CONTROL)"

Near Epernay Cir, Little Rock, AR 72223
Blake D.

Blake D.

N/A N/A ED2VHEXVQ01 "Inspected unit for noise, found that the fan next to the compressor was off, diagnosed to need fan blade and motor; ordrng 1 W10156818 (BLADE) and 1 WP2188874 (MOTOR )"

Near Yorkwood Dr, Little Rock, AR 72209
Blake D.

Blake D.

WASHER WHIRLPOOL MVW6230RHW "Inspected unit for noise, ran service diagnostic found no errors, unit runs as designed"

Near Waters Edge Dr, Little Rock, AR 72204
Blake D.

Blake D.

OVEN WHIRLPOOL WFE525S0HB0 "Replaced listed parts, operation checks okay"

Near Ironton Rd, Little Rock, AR 72206
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Tested found leak in the evap , big block of ice on the right-side of Evan, ordering Evap.; ordrng 1 W10836706 (Evap assembly)"

Near AR-365, Little Rock, AR 72206
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

ICEMAKER KITCHENAID KUIX335HPS00 "Could not duplicate the problem . Tested compressor, fan motor , pump , and bin thermistor . Tested good . When I got here it is full of ice ."

Near Sologne Cir, Little Rock, AR 72223
Blake D.

Blake D.

LAUNDRY WHIRLPOOL MED7230HW "Inspected unit for not working, found motor drive to not function properly, diagnosed to need motor drive; ordrng 1 279787 (MOTOR-DRVE)"

Near Epernay Cir, Little Rock, AR 72223
Blake D.

Blake D.

DRYER SAMSUNG DV400EWHDWR/AA "Inspected unit for not heating, tested voltage, tested okay, tested omens on heating element found no readings, diagnosed to need heating element, customer paid sc and part 217.83 labor to be charged after work 107.64; ordrng 1 WP35001247 (HEATING ELEMENT)"

Near Dorado Beach Dr, Little Rock, AR 72212
Blake D.

Blake D.

WASHER MAYTAG MVWX655DW2 "Inspected unit for not dispensing fabric softener, found that water gets in but does not dispense fabric softener, diagnosed to need dispenser drawer ; ordrng 1 W11127356 (DRAWER)"

Near Scottie Dr, Little Rock, AR 72206
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

DRYER WHIRLPOOL WED4815EW1 "Tested found nothing wrong with dryer , did a customer instruct , explained to her about the signal off and on button or switch and let her know it does not turn off the dryer just the sound when its done ."

Near Arnold Palmer Cove, Little Rock, AR 72210
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

WASHER WHIRLPOOL WTW8500DW0 "Tested found error code f5 e2 which is lid lock , tested lid lock it is bad , they had another code which is f2 e1 which is a key sticking on the ui , ui is going out . Needs ui and lid lock . Ordering parts . ; ordrng 1 W10861501 (Console ui) and 1 W10810403 (Lid lock)"

Near Arch St, Little Rock, AR 72206
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

DRYER WHIRLPOOL WED49STBW1 "Tested found that I was only getting have power on the plug , found that the breaker had been tripped due to power outage , flipped breaker back on tested plug tested good , tested dryer tested good heating up everything tested good."

Near Honeysuckle Ln, Little Rock, AR 72206
rharris@appliancecareofarkansas.com

rharris@appliancecareofarkansas.com

REFRIGERATOR WHIRLPOOL WRT511SZDW00 Tested found that the water line coming into the ice maker is really short needs a extension or new line . Ordering parts . Unit is under warranty per serial number .; ordrng 1 1129316 (Water tube kit)

Near Little Rock, AR 72227
Doug M.

Doug M.

WASHER WHIRLPOOL MVWB835DW4 "Replaced listed parts due to defect,tested unit operation checks ok"

Near Montrose Dr, Little Rock, AR 72212
Doug M.

Doug M.

WASHER WHIRLPOOL WTW4855HW1 "Inspected unit for loud noise when changing cycles,performed service diagnostics found no error codes, performed manual test all steps checked ok,found the noise to be shifter moving into position,informed customer this is normal for this unit,verified normal operation unit checks ok"

Near Hanna Ln, Little Rock, AR 72223
Doug M.

Doug M.

FREEZER GLADIATOR GAFZ30FDGB01 "Inspected unit for not cooling properly, found ice build up on evaporator not allowing for good air flow,removed ice build up,replaced thermistor,tested unit operation checks ok ; used 1 WPW10383615 (THERMISTOR) from stock"

Near Kanis Rd, Little Rock, AR 72211
Doug M.

Doug M.

WASHER MAYTAG MVWB765FW3 "Inspected unit found lid latch not locking,performed service diagnostics found f5e1 error code lid latch fault,diagnosed to need lid latch assembly ; ordrng 1 W10810403 (lid lock assy)"

Near Colonel Glenn Rd, Little Rock, AR 72210
Colton B.

Colton B.

WASHER WHIRLPOOL WTW5000DW1 "Issue was that washer was not spinning. Found F7E1 error in diagnostics. Found a piece of debris stuck between tubs. Removed debris, everything seems to be working well now. Collected SC and Labor."

Near Romine Rd, Little Rock, AR 72204
Colton B.

Colton B.

REFRIGERATOR MAYTAG MF12269DRM "Issue is no ice production. Observed ice maker motor working correctly, ice maker will not fill. Ordering new valve to resolve issue. ; ordrng 1 WPW10312696 (VALVE)"

Near Johnnycake Ln, Little Rock, AR 72211
Doug M.

Doug M.

WASHER WHIRLPOOL MVWB835DW4 "The unit to be inspected is the washing machine,inspected unit for not spinning properly and loud noise,performed service diagnostics found f7e5 error main control determined shifter failure,also found when basket is turning making a very loud grinding noise,diagnosed to need gearcase,slider,clutch and main control; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W11170706 (cntrl-elec)"

Near Shawbridge Ln, Little Rock, AR 72212