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Local Reviews
for Little Rock, AR

ApplianceCare Rated 4.4 out of 5 stars based on 24 customer reviews

Map of Little Rock, AR

Wonderful service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Little Rock, AR

Real nice guy




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Little Rock, AR

Service Experience




Review of ApplianceCare

Courteous and professional, prompt arrival


Response from ApplianceCare:

Thank you for writing a review!


Map of Little Rock, AR

Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback


Map of Little Rock, AR

Great




Review of ApplianceCare

He did great. Thanks


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Little Rock, AR

Great service




Review of ApplianceCare

The technician called and came when he said. He was courteous and did a good j9b.


Response from ApplianceCare:

Thank you for writing a review!


Map of Little Rock, AR

Magnificent service




Review of ApplianceCare

Punctual, professional troubleshooting


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Little Rock, AR

GREAT SERVICE AND SPEEDY




Review of ApplianceCare

TECH SAID JUSTIN WAS VERY POLITE AND KNOWLEDGABLE. AND WAS ABLE TO GIVE POINTERS AND INFORMATION NEEDED IN FUTURE


Response from ApplianceCare:

Thank you for writing a review for us!


Map of Little Rock, AR

Hugh




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us a 5-star rating!


Map of Little Rock, AR

Unsuccessful repairs




Review of ApplianceCare

Justin was very personable and professional. I liked him. Good man. He replaced the heating element and its circuit breaker. He tested the dryer and left thinking that my dryer was fixed. It wasn’t. Within a couple of hours of Justin’s departure I washed a medium load of laundry and put it into the dryer and left home to run a couple of errands. When I returned I found that the laundry was still very damp and stone cold. The dryer wasn’t heating up. The repair effort was a failure. It still wasn’t working. I called Maytag and they’re sending another tech from your company in a couple days to try again.


Response from ApplianceCare:

Thank you for giving us your feedback. I will express these concerns with management. We are sorry to hear the first fix was not the answer to the dryer issues, but we are determined with this next visit to figure out the problem and solve it for you.


Great service- Very polite and thorough.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Dishwasher




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Great service!!




Review of ApplianceCare

He was professional and friendly. Very helpful!!


Response from ApplianceCare:

Thank you for writing a review!


Great Service




Review of ApplianceCare

Great Service


Response from ApplianceCare:

Thank you for writing a review!


James




Review of ApplianceCare

The people that have come out seem like nice people. However I don’t think they’ve been trained enough to truly know what they’re doing. A simple situation with an icemaker that doesn’t work resulted in replacing the entire freezer door Which fixed nothing which resulted in another visit in replacing something which fixed nothing so I’m not happy with the level of expertise. I only continue to use them because it’s a warranty situation with whirlpool.


Response from ApplianceCare:

Thank you for expressing your concerns and giving your feedback. This is valuable to us as a company and in the training of techs. From what we know, the tech was able to resolve the issue. But, if there are any recurring issues that needs to be addressed, please reach out to us and let us know. We would like to send a tech out as many times as it takes to get this issue resolved.


Whirlpool




Review of ApplianceCare

Great Service!!


Response from ApplianceCare:

Thank you for reviewing us!


Very professional and efficient service




Review of ApplianceCare

The repair was covered by warranty, so the cost really isn't a factor, but the problem was diagnosed quickly and the return visit to order the parts was as scheduled.


Response from ApplianceCare:

Thank you for writing a review!


Mary




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a rating. Our management uses customers feedback in training and the betterment of our company. Please feel free to reach out and let us know what we could have done to bring you 5-star service.


Joyce




Review of ApplianceCare

The tech could not work on Kenmore appliance therefore had to reschedule and make plans to be home again.


Response from ApplianceCare:

Thank you for your feedback. We use our customers concerns in training of techs and for the betterment of our company. We do apologize that another service call had to be scheduled, but we are working to grow our company in this area.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks!


Great job




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review. If there was anything we could have done to better deliver 5-star service to you, please feel free to reach out and let us know!


Great




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Fair service




Review of ApplianceCare

Communication between me, scheduling service, and receiving communication about time to expect service technician was very poor. Had to have technician out three times (initial diagnosis, delivered part of repair and had to return 3rd time to complete repair.


Response from ApplianceCare:

Thank you for your feedback. I will run this by my tech manager as all customer concerns are used to better equip our techs when serving our customers.


Noise still there




Review of ApplianceCare

Technician was great, but the noise came back last night


Doug M.

Doug M.

DRYER WHIRLPOOL WED5300SQ0 "Replaced thermostat and thermal fuse due to shorting,tested unit operation checks ok"

Near Waters Edge Dr, Little Rock, AR 72204
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Replaced fill valve and union connector to water dispenser,still drips,called tech line,tech had me disconnect water at bottom and simulate fill at dispenser yo see if water drips there,no water dripping,tech said drip from dispenser is nuisance drip and that’s why they install a drip tray,unit is working as designed per tech line,#7727152345"

Near Ridgewood Dr, Little Rock, AR 72211
Doug M.

Doug M.

ICEMAKER WHIRLPOOL KUIX535HPA00 Replaced external pump due to short tested unit operation checks ok

Near Masters Cir, Little Rock, AR 72212
Doug M.

Doug M.

N/A N/A n/a "Inspected unit for not running found thermal fuse shorted not allowing unit to run,also found thermostat shorted causing unit to over heat causing thermal fuse to short,diagnosed to need thermal fuse and thermostat ; ordrng 1 WP3387134 (thrmst-fix) and 1 WP3392519 (thermal fuse)"

Near Waters Edge Dr, Little Rock, AR 72204
Doug M.

Doug M.

DRYER MAYTAG MEDX655DW0 "Inspected unit for not heating, tested incoming voltage checked ok,tested heat element checked ok,found fuse on heater housing shorted not allowing heater to turn on,replaced fuse kit, tested unit operation checks ok ; used 1 279816 (CUTOFF) from stock"

Near Eagle Pointe Dr, Little Rock, AR 72212
Doug M.

Doug M.

WASHER WHIRLPOOL WTW4955HW1 "Inspected unit for drum being detached,found drum is how it’s designed,performed service diagnostics found no error codes, performed manual test all steps checked ok,calibrated unit,explained to customer operation of this unit and that unit is working as designed, operation checks ok"

Near Misty Creek Dr, Little Rock, AR 72211
Doug M.

Doug M.

DRYER MAYTAG MEDX655DW0 "Inspected unit for not heating, tested incoming voltage checked ok,tested heat element checked ok,found fuse on heater housing shorted not allowing heater to turn on,replaced fuse kit, tested unit operation checks ok ; used 1 279816 (CUTOFF) from stock"

Near Eagle Pointe Dr, Little Rock, AR 72212
Doug M.

Doug M.

WASHER MAYTAG MVWB835DW4 "Inspected unit found unit would not select cycles,performed service diagnostics found unit failed end coder test,diagnosed to need console; ordrng 1 W11112656 (console)"

Near Oaklawn Cove, Little Rock, AR 72206
Doug M.

Doug M.

RANGE JENN-AIR JES9800AAS "Replaced bake element due to short,tested unit operation checks ok"

Near Cimarron Valley Dr, Little Rock, AR 72212
Doug M.

Doug M.

REFRIG WHIRLPOOL WRF560SEYM05 "I have looked at this unit before at a different customers house almost 2 years prior,At that time found unit had been tampered with,wire harness to to start device has been cut and after market 3&1 start device has been installed,at that time tech line and partner team had been contact and both had said warranty has been voided per #77221879890,Home Depot has since sold this unit to this customer,called partner team to document,partner team said unit is passed warranty per #7727009461,customer to call Home Depot for resolution"

Near Breeds Hill Ct, Little Rock, AR 72211
Doug M.

Doug M.

DISHWASHER WHIRLPOOL WDF520PADM7 "Inspected unit for not washing,performed service diagnostics found wash motor not starting,tested incoming voltage 120v checked ok,verified 120v to wash motor,diagnosed to need pump/motor assembly w11025157,customer doesn’t want to move forward at this time"

Near Rose Ln, Little Rock, AR 72206
Doug M.

Doug M.

WASHER WHIRLPOOL WTW4855HW1 "Replaced strike,found lid latch defective,replaced lid latch,latch will lock then unlock repeatedly,diagnosed to need main control and lid latch; ordrng 1 W11256099 (cntrl-elec) and 1 W11307244 (latch), used 1 W11307244 (LATCH) from stock"

Near Wilderness Rd, Little Rock, AR 72209
Doug M.

Doug M.

WASHER WHIRLPOOL WTW4855HW1 "Replaced strike,found lid latch defective,replaced lid latch,latch will lock then unlock repeatedly,diagnosed to need main control and lid latch; ordrng 1 W11256099 (cntrl-elec) and 1 W11307244 (latch), used 1 W11307244 (LATCH) from stock"

Near Wilderness Rd, Little Rock, AR 72209
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit for water dripping from dispenser after filling glass,found solenoid staying engaged causing water drip,diagnosed to need fill valve; ordrng 1 WPW10341320 (valve-inlt)"

Near Ridgewood Dr, Little Rock, AR 72211
Doug M.

Doug M.

KITCHEN KITCHENAID KDTE334GPS0 "Replaced wheel assembly due to broken support,tested unit operation checks ok"

Near Courts Ln, Little Rock, AR 72223
Doug M.

Doug M.

N/A N/A n/a "Inspected unit for burning,found wave guide cover burnt,found magnetron antenna burnt and burnt through wave guide,called tech line to verify unit is non repairable per file #7727069789"

Near Wetherborne Dr, Little Rock, AR 72211
Doug M.

Doug M.

KITCHEN WHIRLPOOL WDT720PADM2 "Inspected unit for not draining,found drain pump not running due to connector loose to pump,reset connector with wire tie,tested unit operation checks ok ; used 1 WP8567668 (WIRE TIE) from stock"

Near Chimney Sweep Ln, Little Rock, AR 72212
Doug M.

Doug M.

WASHER WHIRLPOOL LBR4232DW0 "Inspected unit for water leak,found unit is over filling due to water level switch not detecting water level,diagnosed to need water level switch ; ordrng 1 WP3356467 (switch-wl)"

Near Summerland Ct, Little Rock, AR 72227
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS586FLDB00 "Inspected unit for not cooling,checked for frost pattern on evaporator,found no frost pattern,performed amp test found 3.38 amps with compressor running,diagnosed to need compressor ; ordrng 1 W10734018 (compressor)"

Near Kennesaw Mountain Dr, Little Rock, AR 72103
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRT134TFDB00 "Inspected unit for not cooling after compressor and ui drier installed,found dye leaking at evaporator,diagnosed to need evaporator ; ordrng 1 W10836706 (evaporator)"

Near Broadway St, Little Rock, AR 72206
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL MAV7600AWW "Checked washer found transmission leaking oil, ordering new transmission and seal due to leaking. Needs OLT authorization.; rqstng P&A on 1 35-6615 (ht trans s)"

Near Thayer St, Little Rock, AR 72205
Ezequiel V.

Ezequiel V.

WASHER AMANA NTW4605EW0 "Checked washer found busted gearcase oil all over cam , not allowing to spin properly. Ordering cam and gearcase to resolve issue. ; ordrng 1 W10473144 (gearcase) and 1 W10721967 (drive pulley)"

Near W 23rd St, Little Rock, AR 72204
Ezequiel V.

Ezequiel V.

DISHWASHER MAYTAG MDB8989SHZ0 "Checked dishwasher, ran diagnostics lower spray arm did not turn ordering new motor to resolve issue.; ordrng 1 WPW10591570 (pump&motor)"

Near Kings Mountain Dr, Little Rock, AR 72211
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL DU920PFGB3 Checked dishwasher found drain hose clogged. Removed debris ran drain cycle no issues. Found a lot of suds ran rinse only cycle to clear. Job complete.

Near Eldorado Dr, Little Rock, AR 72212
Ezequiel V.

Ezequiel V.

WASHER CROSLEY VAW3584GW1 Replaced control board and console ran diagnostics no issues. No error. Does found during testing or operation. Job complete.

Near E 38th St, Little Rock, AR 72206
Ezequiel V.

Ezequiel V.

N/A N/A WED5300SQ0 Replaced thermal cut off and thermal fuse ran dryer no issues. Job complete.

Near Waters Edge Dr, Little Rock, AR 72204
Ezequiel V.

Ezequiel V.

DISHWASHER KITCHENAID KDPE234GPS0 "Checked dishwasher found dishwasher not leveled , adjusted level. Door closing as designed. Job complete."

Near Greenwood Rd, Little Rock, AR 72207
Ezequiel V.

Ezequiel V.

ICEMAKER KITCHENAID KUID308ESS1 "Checked ice maker found loose drain cap, tightened drain cap ran diagnostics no issues. Ran ice cycle no issues. Job complete."

Near River Ridge Rd, Little Rock, AR 72227
Doug M.

Doug M.

ICE MACHINE WHIRLPOOL KUIX305ESS1 "Replaced all sealed system parts due to out of range gauge readings due to possible blockage,tested unit operation checks ok

Near Abinger Ct, Little Rock, AR 72212
Ezequiel V.

Ezequiel V.

LAUNDRY WHIRLPOOL WTW5000DW3 Checked washer found error codes f1e1 f132 re calibrated was not able to get it to come back spoke with Bruce from tech line he advise to replace lower harness. Ordering lower harness.; ordrng 1 W11255099 (LOWER HARNESS)

Near Boyd St, Little Rock, AR 72204
Ezequiel V.

Ezequiel V.

LAUNDRY MAYTAG MVWB835DW4 "Checked washer found gearcase leaking oil, covered rotor and stator ordering gearcase rotor and stator. Found error code F7E8. Heard grinding noise when going into spin cycle. ; ordrng 1 W10006482 (rotor) and 1 W10006483 (stator) and 1 W10868473 (gearcase)"

Near E Crestwood Dr, Little Rock, AR 72207
Ezequiel V.

Ezequiel V.

RANGE JENN-AIR JES9800AAS "Checked range found broken bake element, ordering new element to resolve issue. Collected 97.65 remaining balance is 159.38; ordrng 1 WP74010750 (element)"

Near Cimarron Valley Dr, Little Rock, AR 72212
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4855HW1 Replaced latch assembly unable to test due to lid strike not fitting new latch assembly. Ordering updated lid strike to resolve issue. ; ordrng 1 W10837741 (lid strike)

Near Wilderness Rd, Little Rock, AR 72209
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4855HW1 Replaced latch assembly unable to test due to lid strike not fitting new latch assembly. Ordering updated lid strike to resolve issue. ; ordrng 1 W10837741 (lid strike)

Near Wilderness Rd, Little Rock, AR 72209
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL PSUEDO123 Called customer in route customer stated washer is working as designed. No longer needs service job complete.

Near Westfield Ct, Little Rock, AR 72210
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4816FW2 Checked washer found no error codes no issues with inlet valve good water flow coming Into washer. Recalibrated washer ran diagnostics automatic cycle no issues during operation or testing. Job complete.

Near Vancouver Dr, Little Rock, AR 72204
Ezequiel V.

Ezequiel V.

KITCHEN KITCHENAID KEBK171SSS04 Replaced control board and sensor ran diagnostics no issues ran bake cycle up to 400 no issues. No error codes found during testing or operation. Job complete plate.

Near Chenal Cir, Little Rock, AR 72223
Doug M.

Doug M.

DISHWASHER KITCHENAID KUDC10FXSS4 "Inspected unit for not starting,verified 120v to unit,120v to main control,found fuse on control board to be shorted,diagnosed to need fuse; ordrng 1 W10402110 (fuse)"

Near Courts Ln, Little Rock, AR 72223
Ezequiel V.

Ezequiel V.

N/A N/A WED5300SQ0 Checked dryer found unit not starting checked for voltage found pst not receiving proper voltage ordering new switch and thermal cut off and fuse just in case.; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 WP3977456 (switch-pts)

Near Waters Edge Dr, Little Rock, AR 72204
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDC465HW0 Checked dryer found heating element broken. Replaced element with truck stock ran dryer no issues heating. Dryer working as designed. Job complete.; used 1 279838 (ELEMENT) from stock

Near Diamond Dr, Little Rock, AR 72209
Ezequiel V.

Ezequiel V.

DRYER CROSLEY VED6505GW0 "Arrived at customer home, customer stated they no longer need service. Due to dryer is now working. Job complete."

Near N Meadowcliff Dr, Little Rock, AR 72209
Doug M.

Doug M.

DRYER MAYTAG MEDC465HW0 "Installed new temperature switch, tested unit operation checks ok"

Near Redleaf Cir, Little Rock, AR 72210
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Inspected unit for not dispensing ice,tested dispenser motor not turning on,inspected connections under freezer door found connector had come loose,reset connector,tested unit operation checks ok"

Near Wedgeside Dr, Little Rock, AR 72210
Doug M.

Doug M.

ICE MACHINE WHIRLPOOL KUIX305ESS1 "Called customer,decided to move forward with repair from diagnostics in October,diagnosed a floating blockage in sealed system,ordering compressor,evaporator,condenser and gas valve,explained to customer parts only are covered customer responsible for labor ; ordrng 1 W10843121 (filter dryer) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10534030 (valve-gas) and 1 WPW10605286 (compressor)"

Near Abinger Ct, Little Rock, AR 72212
Doug M.

Doug M.

RANGE WHIRLPOOL WFG550S0HZ1 "Called tech line due to door alignment issue, tech sed to rerack door and adjust control knob panel , ran heat cycle no heat escaping from door unit working as designed operation checks ok"

Near Point S Ct, Little Rock, AR 72211