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Local Reviews
for Little Rock, AR

ApplianceCare Rated 4.5 out of 5 stars based on 26 customer reviews

Map of Little Rock, AR

Great




Review of ApplianceCare

Great! Fast and prompt


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Little Rock, AR

Great thanks




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Little Rock, AR

Wonderful service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Little Rock, AR

Real nice guy




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Little Rock, AR

Service Experience




Review of ApplianceCare

Courteous and professional, prompt arrival


Response from ApplianceCare:

Thank you for writing a review!


Map of Little Rock, AR

Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback


Map of Little Rock, AR

Great




Review of ApplianceCare

He did great. Thanks


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Little Rock, AR

Great service




Review of ApplianceCare

The technician called and came when he said. He was courteous and did a good j9b.


Response from ApplianceCare:

Thank you for writing a review!


Map of Little Rock, AR

Magnificent service




Review of ApplianceCare

Punctual, professional troubleshooting


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Little Rock, AR

GREAT SERVICE AND SPEEDY




Review of ApplianceCare

TECH SAID JUSTIN WAS VERY POLITE AND KNOWLEDGABLE. AND WAS ABLE TO GIVE POINTERS AND INFORMATION NEEDED IN FUTURE


Response from ApplianceCare:

Thank you for writing a review for us!


Hugh




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us a 5-star rating!


Unsuccessful repairs




Review of ApplianceCare

Justin was very personable and professional. I liked him. Good man. He replaced the heating element and its circuit breaker. He tested the dryer and left thinking that my dryer was fixed. It wasn’t. Within a couple of hours of Justin’s departure I washed a medium load of laundry and put it into the dryer and left home to run a couple of errands. When I returned I found that the laundry was still very damp and stone cold. The dryer wasn’t heating up. The repair effort was a failure. It still wasn’t working. I called Maytag and they’re sending another tech from your company in a couple days to try again.


Response from ApplianceCare:

Thank you for giving us your feedback. I will express these concerns with management. We are sorry to hear the first fix was not the answer to the dryer issues, but we are determined with this next visit to figure out the problem and solve it for you.


Great service- Very polite and thorough.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Dishwasher




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Great service!!




Review of ApplianceCare

He was professional and friendly. Very helpful!!


Response from ApplianceCare:

Thank you for writing a review!


Great Service




Review of ApplianceCare

Great Service


Response from ApplianceCare:

Thank you for writing a review!


James




Review of ApplianceCare

The people that have come out seem like nice people. However I don’t think they’ve been trained enough to truly know what they’re doing. A simple situation with an icemaker that doesn’t work resulted in replacing the entire freezer door Which fixed nothing which resulted in another visit in replacing something which fixed nothing so I’m not happy with the level of expertise. I only continue to use them because it’s a warranty situation with whirlpool.


Response from ApplianceCare:

Thank you for expressing your concerns and giving your feedback. This is valuable to us as a company and in the training of techs. From what we know, the tech was able to resolve the issue. But, if there are any recurring issues that needs to be addressed, please reach out to us and let us know. We would like to send a tech out as many times as it takes to get this issue resolved.


Whirlpool




Review of ApplianceCare

Great Service!!


Response from ApplianceCare:

Thank you for reviewing us!


Very professional and efficient service




Review of ApplianceCare

The repair was covered by warranty, so the cost really isn't a factor, but the problem was diagnosed quickly and the return visit to order the parts was as scheduled.


Response from ApplianceCare:

Thank you for writing a review!


Mary




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a rating. Our management uses customers feedback in training and the betterment of our company. Please feel free to reach out and let us know what we could have done to bring you 5-star service.


Joyce




Review of ApplianceCare

The tech could not work on Kenmore appliance therefore had to reschedule and make plans to be home again.


Response from ApplianceCare:

Thank you for your feedback. We use our customers concerns in training of techs and for the betterment of our company. We do apologize that another service call had to be scheduled, but we are working to grow our company in this area.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks!


Great job




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review. If there was anything we could have done to better deliver 5-star service to you, please feel free to reach out and let us know!


Great




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Fair service




Review of ApplianceCare

Communication between me, scheduling service, and receiving communication about time to expect service technician was very poor. Had to have technician out three times (initial diagnosis, delivered part of repair and had to return 3rd time to complete repair.


Response from ApplianceCare:

Thank you for your feedback. I will run this by my tech manager as all customer concerns are used to better equip our techs when serving our customers.


Noise still there




Review of ApplianceCare

Technician was great, but the noise came back last night


Doug M.

Doug M.

REFRIGERATOR MAYTAG MRT118FFFH04 "Inspected unit found refrigerant leak at aluminum line to filter dryer,diagnosed to need filter dryer; ordrng 1 WPW10143759 (dryer)"

Near Chimney Sweep Ln, Little Rock, AR 72212
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Replaced listed parts due to short causing parts to burn,tested unit found compressor would not start,tested windings found shorted start windings diagnosed to need compressor ; ordrng 1 WPW10507886 (compressor)"

Near Riverfront Dr, Little Rock, AR 72202
Doug M.

Doug M.

DRYER MAYTAG MEDC465HW0 "Inspected unit for not starting,tested incoming voltage checked ok,found door switch actuator broke not allowing unit to start,diagnosed to need door switch; ordrng 1 WPW10569603 (switch-dor)"

Near N Polk St, Little Rock, AR 72205
Doug M.

Doug M.

N/A N/A WTW5300S00 "Replaced agitator dogs due to unit not agitating,tested unit operation checks ok"

Near Garnet Ct, Little Rock, AR 72212
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Inspected unit found water under deli drawer,found drip tray under fresh food evaporator is bowed allowing water to over flower over the ends of the tray,search for service pointer no pointers for this,diagnosed to need drip tray; ordrng 1 W10836964 (pan-drip)"

Near Rosetta St, Little Rock, AR 72205
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Inspected unit for not cooling,performed service diagnostics found in step 4 not frost pattern on evaporators,found in step 5 compressor would not ramp up to high speed at 0.43 amps,diagnosed to need compressor and main control ; ordrng 1 W10832994 (compressor) and 1 WPW10675033 (cntrl-elec)"

Near Gregory Ln, Little Rock, AR 72205
Doug M.

Doug M.

WASHER WHIRLPOOL WFW6620HC0 "Inspected unit for basket not turning,performed service diagnostics found f1e1 main control fault,f7e9 motor fault,diagnosed unit to need main control and motor; ordrng 1 W11322905 (cntrl-elec) and 1 W11354541 (MOTOR)"

Near Valley Ranch Way, Little Rock, AR 72223
Colton B.

Colton B.

DISHWASHER KITCHENAID KDPE234GPS0 "Issue was a leakIng dish washer. Replaced gasket and lower seal, unit tested good. No observed leaks in diagnostics cycle."

Near Wildwood Pl Cir, Little Rock, AR 72223
Colton B.

Colton B.

LAUNDRY WHIRLPOOL WFW3090JW Unit complaint is that the handle snapped off of the dispenser. Ordering new dispenser handle to resolve issue. ; ordrng 1 W11170566 (HANDLE)

Near Club Rd, Little Rock, AR 72207
Colton B.

Colton B.

WASHER MAYTAG MVWB835DC2 Issue was a bad UI harness. Replaced UI harness to resolve issue. Unit tested good. Cleared error codes. Collected for P&L. Could not take payment. Wayne or Nate will call for payment.

Near N Lookout Dr, Little Rock, AR 72205
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Customer complaint is a a refrigerator that isn’t cooling well. Frost pattern on evaporator indicates a restriction in sealed system. Checked with Wayne, scheduling a sealed system tech for Monday.; ordrng 1 W10143759 (DRIER.)"

Near Crystalwood Dr, Little Rock, AR 72210
Doug M.

Doug M.

DRYER WHIRLPOOL MEDB765FW0 "Found damage to front bulkhead,diagnosed to need bulkhead; ordrng 1 WP697557 (bulkhead)"

Near Colonel Glenn Rd, Little Rock, AR 72210
Doug M.

Doug M.

WASHER WHIRLPOOL LA7780XSW1 "Replaced listed parts due to being stripped or broken not allowing unit to spin,tested unit operation checks ok"

Near Brookridge Dr, Little Rock, AR 72205
Colton B.

Colton B.

ICEMAKER KITCHENAID KUIX305ESS1 Went to look at ice maker. The only person home was the customers son who is not 18. With no adult present I told customer I’d have to reschedule. Rescheduling for Friday.; schdld next appmnt for 4/3 FRI !

Near Glenridge Rd, Little Rock, AR 72227
Colton B.

Colton B.

WASHER MAYTAG MVWC565FW1 "Customer complaint is a squeaking noise during wash. Found oil on gearcase, indicating a blown bearing. Squeaking is from oil on belt and cam. Ordering new belt and cam as well to ensure they are clean after install. Navigate to “Faulkner crossing neighborhood” for correct address.; ordrng 1 W10721967 (CAM) and 1 W11035751 (GEARCASE ) and 1 WPW10006384 (BELT)"

Near Juniper Rd, Little Rock, AR 72209
Colton B.

Colton B.

DRYER MAYTAG MEDB835DW4 "Issue was that the motor will not run. Finding issue to be a bad control, techline confirmed diagnostics SR: 7727498228. Ordering new control to resolve issue. ; ordrng 1 W11133021 (CONTROL)"

Near Cartier Ln, Little Rock, AR 72211
Colton B.

Colton B.

N/A N/A MVWB850YW1 Customer complaint was a leaking washer. Finding issue to be an overflowing bleach dispenser. Per service pointer W10545059A I’m ordering a new dispenser for unit to resolve issue. ; ordrng 1 WPW10187307 (DISPENSER )

Near Frecourt Ln, Little Rock, AR 72223
Colton B.

Colton B.

N/A N/A WTW5300S00 Issue is that washer is not agitating. Finding issue to be faulty agitator dogs. Ordering new ones to resolve issue. Part is currently out of stock.; ordrng 1 80040 (AGITATOR DOGS)

Near Garnet Ct, Little Rock, AR 72212
Doug M.

Doug M.

WASHER WHIRLPOOL WFW5620HW0 "Inspected unit for leaking 5 minutes before end of cycle,called tech line (Austin) said to install a deflector per tech notes on this model,diagnosed to need deflector ; ordrng 1 W11409996 (DEFLECTOR )"

Near Riverfront Dr, Little Rock, AR 72202
Colton B.

Colton B.

COMPACTOR KITCHENAID KUCC151LSS0 Issue was a faulty directional switch. Lodge ram up with the power bolts to get the bin out. Replaced directional switch to resolve issue.

Near Beechwood St, Little Rock, AR 72207
Colton B.

Colton B.

WASHER MAYTAG MVWB765FC3 "Issue was that customer can not select cycles. Replaced control and UI, issue still persists. Called techline who helped me diagnose a bad lid latch mechanism. Ordering a new lid latch to resolve issue. ; ordrng 1 W10861642 (LID SWITCH )"

Near Woodford Dr, Little Rock, AR 72209
Doug M.

Doug M.

ICEMAKER WHIRLPOOL GSS26C4XXB03 "Inspected unit for not dispensing water and not making ice,found reservoir frozen and union connector broke that was replaced in October,performed service diagnostics found in test 3 damper door will no close causing reservoir and product to freeze,diagnosed to need damper assembly and union connector ; ordrng 1 W10814173 (diffuser)"

Near Coachlight Dr, Little Rock, AR 72227
Colton B.

Colton B.

WASHER MAYTAG MVWB835DC2 Customer issue is that sometimes the washing machine is unusable. Found F6E3 error code in diagnostics. Got an OL reading on UI wiring harness. Unit needs new harness. Quoting customer for P&L. Collected SC.; ordrng 1 W11199207 (UI HARNESS)

Near N Lookout Dr, Little Rock, AR 72205
Colton B.

Colton B.

WASHER MAYTAG MVWB835DW4 "Issue is that unit will power on but will not let customer select a cycle or start. Replaced console, issue still persists. Thinking we probably goat a bad part out of the box somewhere. Reordering console and control board to resolve issue.; ordrng 1 W11112656 (CONSOLE ) and 1 W11170706 (CONTROL )"

Near Yarberry Ln, Little Rock, AR 72209
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue was that dispenser is leaking water and water build up on bottom of refrigerator compartment. Cleared blockage on refrigerator drain hole to resolve issue. Didn’t appear to be any air in the water lines. Cleared lines anyway, dispenser still dripped. Finding issue to be a bad 3 way valve. Ordering new one to resolve issue.; ordrng 1 WPW10341329 (3 WAY VALVE)"

Near Rosetta St, Little Rock, AR 72205
Colton B.

Colton B.

DRYER WHIRLPOOL MEDB855DW3 Issue is that the unit isn’t powering on. Wall outlet checked good. Control board is getting proper voltage but is not sending voltage to the UI. finding issue to be a bad control board. Quoted customer for a new board. Customer wants to go through with repair. Scheduling for April 7th.; ordrng 1 W10833000 (CONTROL )

Near Allis St, Little Rock, AR 72204
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Issue was a no cool refrigerator. Looked at compressor and found start device charred and deformed. Found the connector from power cord to start device melted. Order new start device, capacitor and power cord harness to resolve issue. ; ordrng 1 W10659093 (POWER CORD HARNESS ) and 1 WPW10448874 (START DEV) and 1 WPW10662129 (START CAPACITOR )"

Near Riverfront Dr, Little Rock, AR 72202
Colton B.

Colton B.

WASHER MAYTAG MVWB765FC3 Issue was that the customer is not able to start unit or select the cycle they want. Voltage to unit was good and the control was sending good voltage to UI. Finding issue to be a faulty UI panel. Ordering new console and returning.; ordrng 1 W11162441 (CONSOLE )

Near Woodford Dr, Little Rock, AR 72209
Colton B.

Colton B.

DRYER WHIRLPOOL WED5300SQ0 "Customer issue is that the dryer intermittently does not work. Found shorted high limit thermostat. Part has already been replaced, so I checked heating element. Element has good continuity, however a few of the coils are severely warped. This could be the reason that fuses keep blowing. Out of both items in truck stock. Ordering to resolve issue. ; ordrng 1 279816 (THERM-CUTOFF) and 1 279838 (ELEMENT )"

Near Waters Edge Dr, Little Rock, AR 72204
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDF560SAFW2 Customer complaint was dishwasher not washing dishes. Finding issue to be a bad pump motor. Found F4E3 error code in diagnostics. Ordering new sump assembly tor resolve issue. ; ordrng 1 W11085683 (SUMP ASS) and 1 W11306302 (CONTROL)

Near Cinderella Cir, Little Rock, AR 72204
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Issue was missing ice maker. Installed ice maker from and water supply line. Unit is under 1 year manufacturing warranty.

Near Heinke Rd, Little Rock, AR 72103
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Unit was taken care of by apartment maintenance.

Near Riverfront Dr, Little Rock, AR 72202
Colton B.

Colton B.

COMPACTOR KITCHENAID n/a Issue is that ram is stuck at the bottom. Finding issue to be a broken direction switch. Ordering a new one and returning. Customer states that home builders will pay for repair.; ordrng 1 WP777811 (SWITCH DIR)

Near Beechwood St, Little Rock, AR 72207
Colton B.

Colton B.

WASHER AMANA NTW4516FW3 Issue was oil under washing machine. Finding issue to be a bad gearcase. Ordering new gearcase to resolve issue. ; ordrng 1 W11255272 (GEARCASE )

Near Princeton Dr, Little Rock, AR 72204
Colton B.

Colton B.

N/A N/A WTW4800XQ2 Issue is off balance load. Suspension and springs checked good. Spun unit multiple times and it spun well. Could not find any issues at this time. Talked to customer about proper loading. Customer said unit is under warranty with American Home Shield.

Near S Battery St, Little Rock, AR 72206
Colton B.

Colton B.

WASHER MAYTAG MVWC465HW2 "Customer complaint is that unit will not advance cycle in the bulky items setting. No error codes were found. Noticed that hot water had much lower pressure than cold water. Checked valve and found brown substance on filter. Cleaned filter, hot water pressure is now better. Started bulky load, unit filled but completely dropped power when switching to wash. Ordering new control to resolve issue. Recommending customer get with a plumber and replacing valve as well. ; ordrng 1 W11210459 (VALVE) and 1 W11249158 (CONTROL)"

Near Valley Estates Cove, Little Rock, AR 72212
Doug M.

Doug M.

REFRIGERATOR MAYTAG MRT118FFFH04 Unit has aluminum capillary tube need to reschedule for lock ring; schdld next appmnt for 3/24 TUE !

Near Chimney Sweep Ln, Little Rock, AR 72212
Doug M.

Doug M.

ICEMAKER WHIRLPOOL KUIX305ESS1 "While repairing sealed system found evaporator defective,Lisa reordered evaporator ; schdld next appmnt for 3/25 WED 8-10"

Near Edgehill Rd, Little Rock, AR 72207
Colton B.

Colton B.

WASHER WHIRLPOOL WTW5000DW2 Issue is unit is not filling enough. Control board seems to be at fault. Ordering a new control to resolve issue. ; ordrng 1 W11116590 (CONTROL)

Near Romine Rd, Little Rock, AR 72205
Colton B.

Colton B.

WASHER WHIRLPOOL LBR4232DW0 Issue is a leaking washer. Finding issue to be a cracked tub. Ordering new one to resolve issue.; ordrng 1 3360629 (GEARCASE ) and 1 63125 (TUB)

Near Summerland Ct, Little Rock, AR 72227
Colton B.

Colton B.

WASHER WHIRLPOOL WTW7500GC2 Customer issue was an F6E2 error code. Replaced UI panel and control board to resolve issue. Unit tested good.

Near Godwin Dr, Little Rock, AR 72204
Colton B.

Colton B.

DRYER WHIRLPOOL WED7500GC0 Issue was dryer sheets getting stuck onto vent grill. Replaced vent grill to resolve issue.

Near Godwin Dr, Little Rock, AR 72204
Doug M.

Doug M.

RANGE WHIRLPOOL WFE320M0ES2 "Replaced oven control and oven sensor due to short not allowing unit to heat correctly,tested unit operation checks ok"

Near Green Mountain Cir, Little Rock, AR 72211
Doug M.

Doug M.

N/A N/A MDBH955AWW "Replaced door latch due to broken tabs,tested unit operation checks ok"

Near Pecan Lake Rd, Little Rock, AR 72204
Doug M.

Doug M.

DRYER WHIRLPOOL MEDB765FW0 "Inspected unit for powering up on its own,performed service diagnostics found f2e1 error code stuck key,f6e3 loss of communication between ui and acu,also found front felt coming off of drum causing scraping noise,diagnosed to need ui,acu and drum,called partner team found unit is in full warranty per actual goods issue date 10/24/2019; ordrng 1 W10545923 (drum) and 1 W11089306 (overlay) and 1 W11089308 (cntrl-elec)"

Near Colonel Glenn Rd, Little Rock, AR 72210