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Local Reviews
for Lakehills, TX
Powered by Fluid LOCALTexas Tina
Tina - Lakehills, TX
Jay let me know when he was arriving. Gave a courtesy call on timing and was prompt. Was very nice and took care of the issue. Very pleased with service!
Response from ApplianceCare:
Thank you for the review!
Excellent
Ann - Lakehills, TX
FINALLY! A company I can actually say I enjoyed working with! Thank you for not making me hold on the phone for two hours like I had to recently with another well known company.
Service
Michael - Lakehills, TX
Great service! Jay was awesome!
Response from ApplianceCare:
Thank you for giving us your feedback!
The real hero
Crystal - Lakehills, TX
Justin came in the midst of the coronavirus to rescue us. He had to play Tetris to get our machine out of the super snug cubby it's in, and he did this all while our vicious cockapoo barked at him and periodically tried to snuggle him. Fabulous job, and just in time for our renters.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear your experience with us met your expectations!
Great
Karen - Lakehills, TX
Richard was a professional. He also answered some questions I had and I followed his advice. Very satisfied with him and the service he provided. He's a keeper! 🤗
Response from ApplianceCare:
Thank you for your feedback!
Incomplete
Kai - Lakehills, TX
Polite and quick. Not happy with the installation though. It sets crooked in the counter Top and is not secured to it either with the safety hardware supplies. It set 3/8 of an inch off from right to left. He advised it's position is something he feels whirlpool has to pay for.
Response from ApplianceCare:
I will send this over to be reviewed by management. There will be someone reaching out to you in the near future to discuss the issues that have gone unresolved.
Great service
Melba - Lakehills, TX
Gentlemen very polite & informative.
Response from ApplianceCare:
Thank you for writing a review!
Richard G.
DRYER SAMSUNG DV45H7000EWA2 "Customer complaint is that the dryer is making a buzzing noise. Verified issue. Ordering rollers, pulley, and belt.; ordrng 1 6602-001655 (BELT) and 1 DC93-00634A (PULLEY) and 4 DC97-16782A (ROLLER )s"
Richard G.
REFRIGERATOR KITCHENAID KBFN502EPA02 Customer complaint is that the icemaker is not working. Found plastic warped on icemaker. Replaced icemaker. Unit harvested and called for water. Tested to complete. Unit is good to go.
Justin R.
WASHER WHIRLPOOL WTW8200YW0 "Noise is coming from bearings, would need bearing replacement. Will go over repair with customer. Customer will not go forward with repair."
Justin R.
WASHER SAMSUNG WF42H5200AF "Customer said Pedestal underneath had a puddle of water. Calling tech support, no issues found. No leaks detected."
Justin R.
DRYER WHIRLPOOL WED6620HC1 "Found slight dent in drum, fix dent and unit is now running smooth with no issues."
Justin R.
WASHER SAMSUNG WF42H5200AF/A2 "Calling tech support for issues, code was door lock stored in unit. Unit working as designed at this time. Will have customer take a video next time if it happens again."
Richard G.
RANGE WHIRLPOOL WFC150M0EB4 Replaced control and harness. Tested to complete. Unit is good to go.
Richard G.
DRYER SAMSUNG DV45K6200EZ "Customer complaint is that the unit made a clunking noise then stopped working. Motor is not running, will need motor, idler assembly, and belt.; ordrng 1 6602-001655 (BELT) and 1 DC31-00055D (MOTOR) and 1 DC93-00634A (IDLER)"
Justin R.
WASHER WHIRLPOOL WFW8540FW1 "Unit is staying locked and trying to drain. F3E1 stored need pressure switch, and drain pump. ; ordrng 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)"
Justin R.
WASHER WHIRLPOOL WTW4816FW2 "F8E1, F2E1 stored in unit. Will need water valve for unit. Changed out bad valve with truck stock. Ran diagnostics and calibration. Unit passed both. ; used 1 W11210459 (VALVE) from stock"
Justin R.
WASHER MAYTAG MVWB835DW4 "New console ui came with a small scratch on it, replaced both control and console. Took photos of small scratch. Customer wants to replace damaged console. ; rqstng P&A on 1 W11112656 (console)"
Justin R.
ICEMAKER (STANDA KITCHEN AID KUIC18NNXS2 "Calling techline to assist with troubleshooting. Customer said unit made a few pieces of ice that night. Checked on it in the am their was nothing in bin. Joel is assisting, found level sensor bad, recommended replacing assembly pump and main to pump harness. Found grid cutter damaged will need to be replaced. ; rqstng P&A on 1 WP2313637 (grid-cuttr) and 1 WPW10340992 (harns-pump)"
Justin R.
DRYER WHIRLPOOL MED8630HW Customer stated unit made a rattling noise like unit had a screw loose. Told customer it could of been a small piece stuck between drum and frame. Do not hear noise and customer says they haven’t heard it in about a week or so now.
Justin R.
DRYER WHIRLPOOL MED8630HW Customer stated unit made a rattling noise like unit had a screw loose. Told customer it could of been a small piece stuck between drum and frame. Do not hear noise and customer says they haven’t heard it in about a week or so now.
Justin R.
WASHER AMANA NTW4516FW3 "F7E6, calibration did not pass. Found P2 on control not all the way seated into control board. Running calibration and diagnostics on unit again. Both passed, unit is working as designed."
Justin R.
DRYER MAYTAG MEDB765FW0 "Spoke with Cassie about issue, she pointed to it being a problem with the house electricity, informed customer of that. Customer said electrician has came out twice to check voltage and deemed it good. Motor could possibly be grounding out unit but is unlikely. Rechecked ohms and voltage with techline and they again pointed to house electric"
Justin R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Replaced rail mullion, control board, and led light module. Tested to complete."
Richard G.
DRYER MAYTAG MEDB765FW0 "Replaced wiring harness and overlay. Unit is still giving the pf code. Called techline and spoke with Andrew, states we have replaced everything that could give that error. Traced power back to the terminal block. Determined there is an issue with the power coming in. Informed customer to have an electrician check it out.Sr 7727486413"
Justin R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Found freezer light out, need to order rail mullion and led supply board. Need 2 LED module lights. ; rqstng P&A on 1 W10698202 (rail-mulln) and 1 W10830288 (cntrl-elec) and 1 W11205083 (module) and 1 W11205083 (module)"
Richard G.
WASHER MAYTAG MVWB835DW4 Entered diagnostics and found error codes F6E3 and F6E2 ACU and UI errors. F2E1 UI stuck button. Replaced control and console. Tested to complete. Unit is good to go.
Richard G.
DRYER MAYTAG MEDB765FW0 Replaced control but still receiving power failure. Ordering harness and UI .; ordrng 1 W10907915 (harns-wire) and 1 W11089306 (overlay)
Justin R.
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 "Calling techline to assist, Ed from techline is assisting. 7727413930 found the issue to be either the harness or motor. Found harness going to motor slightly not seated properly, reseated and tested to complete. Also found connector on control board slightly loose as well, all issues have been fixed. Unit is good to go."
Richard G.
DRYER MAYTAG MEDB765FW0 Customer complaint is that the dryer goes into power failure when start is pressed. Verified bad control board. Ordering control.; ordrng 1 W11089308 (cntrl-elec)
Justin R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Replaced solenoid and secured connection to solenoid with tape and zip ties. Unit showing good.
Justin R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer did not see issue come back over the past week, used it everyday the past week and didn’t experience any issues. Customer will continue to monitor dishwasher no will call if issue comes back. Order W11305308 if customer calls back."
Justin R.
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 "F7E6 stored in unit, found capacitor at 44.6 instead of 50. Need to order motor and control due to fault code. Will also order capacitor to have as well. ; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor) and 1 W11367652 (CONTROL )"
Justin R.
REFRIGERATOR LG LFX25974SB05 "Fridge and freezer both running to hot, compressor is running and doesn’t feel warm to the touch. Compressor is not available for sale through sears part direct. Will need a sealed system tech to check for a leak or restriction. Need drier out of truck stock on return visit.; used 1 WPW10143759 (DRIER-HV) from stock"
Richard G.
REFRIGERATOR KITCHENAID KBFN502EPA02 "Customer complaint is that the unit is still not cooling. Checked evaporator, all good. The rc thermistor moved from the location it was supposed to be in and was loose in the evaporator area, giving the unit a false reading. Replaced thermistor where it belongs. Tested to complete, unit is good to go."
Richard G.
REFRIGERATOR KITCHENAID KBFN502EPA02 Customer complaint is that the refrigerator section is not cooling enough. Found evaporator in refrigerator compartment completely frozen. Thawed out unit. Tested to complete. Unit is good to go. Spoke with customer about survey.
Richard G.
COOKTOP ELECTRIC WHIRLPOOL WCE97US0HB01 "Replaced cooktop. Customer not happy with the way the new one sits crooked. Says that the granite countertop will need to be cut to make the new one sit right. Wants the information documented. Called Techline, spoke with Kathy, information has been documented. The cooktop is as designed but does not fit as well as the old one. SR#7726886328 no email to add."
Richard G.
WASHER WHIRLPOOL WFW92HEFC0 "Customer complaint is that the washer will drop the fabric softener into the washer first and never dispenses the detergent. Also states that the unit leaks from under the door. Ran unit through diagnostics and found no error codes. Unit passed all automatic test steps. Called techline, spoke with Mike, states that the customer is likely overfilling the fabric softener, slamming the door too hard (causing the dispenser to go into a siphoning effect) or has the machine tilted backwards. The unit is not tilted back, and customer states she does not slam the door or overfill the fabric softener. There is nothing to repair on the unit. Customer does not agree with the information given and will call Asurion and Whirlpool customer service. SR#7726769521"
Richard G.
OVEN ELECTRIC [S JENN-AIR JJW2430WB02 "Entered diagnostics and found error code F8E0, replaced blower fan. Tested unit to complete. Unit is good to go. Spoke with customer about survey. Collected service call and labor."
Richard G.
COOKTOP ELECTRIC KITCHENAID KICU509XBL00 "Replaced module, hot plate, and display. Customer started a pot of water to test the unit. Everything tested out fine. Unit is good to go."
Justin R.
WASHER MAYTAG MVWC565FW "F0E5 was only code stored in system. Running through diagnostics now, unit started slipping during spin cycle. Will need to order hub, cam, actuator and gearcase to have on location. Leaning definitely towards hub being the issue. If another tech can come before Wednesday please send them sooner than my scheduled Wednesday appointment. ; rqstng P&A on 1 W10396887 (hub) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator) and 1 W10870913 (gearcase)"
Justin R.
WASHER WHIRLPOOL WFW92HEFC0 "Replaced dispenser, unit is showing to be good. Customer will call if leak continues."
Douglas H.
WASHER MAYTAG MVWB865GW0 Customer stated unit wouldn’t start. Found unit in proper working order. Educated customer on proper use of unit and soap usage. No further issues at this point. Yes to survey and leave behind.
Douglas H.
COOKTOP ELECTRIC KITCHENAID KICU509XBL00 "Right side showing f47 error. Customer stated error came up while boiling a big pot of pasta. Calling techline per notes. Spoke with Butch. He stated could be installation or cook ware issue is probably why it keeps blowing the fuse. He stated to replace module, UI and large burner. Sr 7726598208 Reoccurring issue under 90 days. Still covered. ; ordrng 1 W10857232 (module) and 1 WPW10396549 (hotplate) and 1 WPW10396615 (display)"
Justin R.
WASHER WHIRLPOOL WFW92HEFC0 "Drawer is leaking into bellow after use, also is leaving lots of water inside dispenser after use. Ordering a new drawer. ; ordrng 1 WPW10250742 (drawer)"
Justin R.
COOKTOP ELECTRIC KITCHENAID KICU509XBL "Replaced module and tested unit to complete. Unit is working correctly, both sides working no error message."
Justin R.
COOKTOP ELECTRIC KITCHENAID KICU509XBL Found right side control board having faulty issues. Need to order control and replace. Ordering display as well. ; ordrng 1 W10396615 (display) and 1 W10857232 (module)
Justin R.
DRYER WHIRLPOOL WED4815EW1 "Checked voltage at outlet, was not getting proper 240 and 120 on L1 and L2. Reset breaker unit is getting proper voltage now, while running I could hear the circuit breaker shorting out which could indicate a bad fuse or ground within fuse box. Unit is heating properly, waiting to see if timer advances. Timer did advance, problem does not seem to be with unit. Went over survey and leave behind."
Justin R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Replaced diffuser and solenoid for unit, replaced fridge side thermistor with truck stock. Tested to complete. ; used 1 W10384183 (THERMISTOR ) from stock"