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Local Reviews
for Kerrville, TX
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Ruby - Kerrville, TX
Colton was on time, professional, and thorough with the repairs on my new dishwasher. Please send him again if I have issues with the appliances.
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Thank you for the review!
Replace defective Jennair oven control panel
Wesley - Kerrville, TX
On time, competent, excellent job
Response from ApplianceCare:
Thank you.
Great service!
Nancy - Kerrville, TX
Response from ApplianceCare:
Thanks!
Melissa
Melissa - Kerrville, TX
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Thank you for the review
Satisfied customer
Toni - Kerrville, TX
Colton did an excellent job. Very quick, knowledgeable, and courteous. Good job Colton. Much thanks.
Response from ApplianceCare:
Thank you so for the review!
Good service from a very nice young man.
William - Kerrville, TX
Arrived on time, diagnosed the problem and reviewed the options.
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Letty
Letty - Kerrville, TX
The young man was very thorough and explained and showed me why I should not be concerned —I just was not used to such a change technical development. He was very kind and professional.
Excellent service
Laura - Kerrville, TX
Great service
Kimberlee - Kerrville, TX
Very helpful!!!
Able to trouble shoot problem and gets the job done.
Mary - Kerrville, TX
Tommy has serviced our Kitchenaid refrigerator twice in short period of time due to defective replacement part. Replace thermo sensors in double oven just yesterday. Have owned Kitchenaid applicances in two other homes with NO problems. I can not say the same about the NEW generation I now own. I hope we are done with problems. Tommy has been great in his service repair and is a pleasant person.
Fantastic Service
Kimberlee - Kerrville, TX
Very, very helpful.
H
Mary - Kerrville, TX
Awesome
Kenneth - Kerrville, TX
My wife said they were amazing! They were fast, intelligent and would recommend him to anyone
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knew what he was doing
Robert - Kerrville, TX
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Nice repair seervice
Herbert - Kerrville, TX
Very good!
Professional service.
Laura - Kerrville, TX
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Excellent Service and on Time
Ronald - Kerrville, TX
I want to thank Thomas for being on time and ACTUALLY having the correct part to do the repair on his first visit. Clean operation and Service Vehicle.....very Professional. Thank You.
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Julia
Julia - Kerrville, TX
Tech was on time, quick with ability diagnose and make immediate repair. Very personable
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DCH
Mary - Kerrville, TX
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Thanks for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know!
Excellent service
Kim - Kerrville, TX
Very good
Norma - Kerrville, TX
Response from ApplianceCare:
Thank you!
great
Cathy - Kerrville, TX
Response from ApplianceCare:
Thank you!
Great Service
Mary - Kerrville, TX
Tommy was very pleasant and handled my refrigerator repair carefully. Thank You
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Great Service
Jan - Kerrville, TX
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Repair to dryer
Diane - Kerrville, TX
Sherman was prompt, courteous and diagnosed the problem accurately.
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Murphy
Deliah - Kerrville, TX
Thomas was efficient & thorough. Thank you.
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Great service
Tj - Kerrville, TX
The technician was on time, courteous and knew his business. He replaced our ice maker promptly and left the area clean.
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Great service
Stephanie - Kerrville, TX
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Great service. He was very curtious
Gretchen - Kerrville, TX
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GREAT SERVICE
Stephanie - Kerrville, TX
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Kind service people but machine still doesn’t work!
Regina - Kerrville, TX
He came and he was very nice but he did not stay for a cycle. He told me the dishwasher was fine. He left and I ran a cycle and dishes are dirty and soap pod is still in bottom of washer where he told me to put it and not fully dissolved. It just seems to spray the soap pod all over the dishes! The dishes are dirty as if I haven’t even run it still with food and coffee stains! It is not working correctly at all. The service man was fine and tried to be helpful. The product is the problem! I spent a lot of hard earned money for what I thought was the best product on the market and am extremely disappointed! From the very first time I tried to run it the dishes were dirty! Help!!!! There is some problem and no one is finding it! Meantime I keep hand washing my dishes with a thousand dollar Kitchen aid in my kitchen.
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Great service
Leisa - Kerrville, TX
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Great tech.
Soblessed - Kerrville, TX
The tech was great.
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great service
Billie - Kerrville, TX
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Annalee
Anna - Kerrville, TX
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Colton B.
DRYER ROPER RED4516FW Could not make it before they closed. ; schdld next appmnt for 12/2 WED !
Colton B.
REFRIGERATOR KITCHENAID KRFF707ESS01 Issue was a frosted up evaporator. Defrosted evaporator and replaced wire harness again. Ensured that the defrost sensor was clipped on tight and in the correct position. Collected SC. Part is covered under 1 year warranty and there is a S code for labor (S16360). Unit tested good.
Colton B.
OVEN ELECTRIC (S FRGIDAIRE n/a Issue was that unit kept flipping breaker. Finding issue to be a wire for the broil element had come on and grounded out on the chassis. Reconnected wire. Unit tested good.
Colton B.
WASHER WHIRLPOOL WTW5000DW3 Issue is that the unit will not advance into cycle. Lid will not lock. Ordering new latch and control to resolve issue. ; ordrng 1 W11417466 (CONTROL )
Colton B.
WASHER MAYTAG MHW5630HW0 Issue is a leaking dispenser. Replaced dispenser per service pointer. Unit tested good.
Colton B.
REFRIGERATOR KITCHEN AID KRFC704FBS01 "Issue was a scratch on the door. Replaced door, unit tested good. Hinge cover was broke. Ordering new hinge cover to resolve issue. Customer unhappy with the door level. Ordering a door washer to try to resolve that. ; ordrng 1 W11225850 (cover) and 1 WP487576 (washer) and 1 WP98165 (screw)"
Colton B.
DISHWASHER SAMSUNG DW80K5050US Issue is that dishwasher does not drain. Was able to get unit to drain manually. Drain pump checked good. No water from sink is coming back through the drain hose. Finding issue to be a faulty control and door switch. Ordering both and returning.; ordrng 1 DD81-01629A (DOOR SWITCH ) and 1 DD82-01337B (CONTROL)
Colton B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue is frost in freezer and no ice dispensing. Found air gap in freezer gasket. Used hair dryer to resolve that issue. Ice motor works well. Ordering new dispenser parts to resolve ice dispensing issue. 1238; rqstng P&A on 1 W10678156 (pad) and 1 W11087492 (switch) and 1 W11189145 (door-ice) and 1 W11244274 (door-ice)
Colton B.
DRYER ROPER RED4516FW "Running behind, rescheduling for Friday.; schdld next appmnt for 11/20 FRI !"
Colton B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer issue is wet dishes at the end of the cycle and dirty dishes. Finding issue to be customer not using rinse aid and sometimes too much detergent. Walked customer through rinse aid usage and proper wash settings. Also used a screw to tighten the kick plate. Heater operation is good. Unit testing good.
Colton B.
RANGE MAYTAG n/a "Running behind, rescheduling for Friday.; saved tckt"
Colton B.
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 "Issue was a popping noise. Could not replicate noise. Let customer listen to component activation in diagnostics, nothing seemed to replicate noise. Customer is going to record noise if it comes back."
Colton B.
REFRIGERATOR KITCHENAID KRSC703HPS01 "Issue is no ice production and a door alarms. Finding issue to be the refrigerator door sitting too low. Tried to level in, but the leveling nut was stripped. Ordering new hinge to resolve that issue. Ice maker responded well in diagnostics. Issue believed to be the door switch. Customer will call if no ice is produced by this evening. Gate code is 107; ordrng 1 W11292872 (hinge-door)"
Colton B.
OVEN ELECTRIC (D JENN-AIR JJW2830DS03 "Issue was an F2E1 error code. Replaced console, unit tested good. Customer a little concerned about unpainted trim showing after reinstalling unit. Showed customer that the holes in the cabinets matched the mounting holes on oven. Everything all good."
Colton B.
REFRIGERATOR MAYTAG MFI2570FEZ07 Food is still freezing in refrigerator. Ordering new control and dampner to resolve issue. ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10196393 (damper control assy)
Colton B.
WASHER MAYTAG MVW7232HW "Issue was that the washer was not draining. Drain filter looked clean. Finding issue to be a piece of debris was preventing impellers on drain pump from spinning. Removed debris, unit now drains."
Colton B.
WASHER MAYTAG MHW5630HC0 Customer says unit is under warranty but does not have a receipt. Called partner team who gave me a goods issued date of 05/07/2019. Customer will try to find receipt and call us back if unit still needs repairing.
Colton B.
WASHER MAYTAG MVWB765FW3 Issue is that the lid is broken. Customer has to push down on lid to get it to lock. Ordering new lid and returning.; ordrng 1 W11259006 (lid)
Colton B.
RANGE WHIRLPOOL WEE510SAGW "Replaced oven sensor, issue still persists. Unit needs control. Will call customer when it comes in. ; saved tckt"
Colton B.
WASHER MAYTAG MVWC465HW2 Issue was that washer was not working properly. Plugged unit in and it did a 3 to 5 minute drain and then it worked fine. Got an off balance error code. Unit probably canceled a cycle then the customer unplugged it. Talked to customer about load and detergent usage on new washers. Everything checking good at this time.
Colton B.
DRYER MAYTAG MEDB725BW0 Issue is a squeaking dryer. Upon further inspection the issue appeared to be the pulley. Replaced pulley with dryer repair kit. RV on the blower belt. Parts were same cost so I did not charge anything extra. All costs were collected on last call.
Colton B.
COOKTOP GAS WHIRLPOOL WCG55US6HS00 Issue was a stuck orifice. Replaced orifice holder and put correct orifice on it. Unit is good to go.
Colton B.
WASHER WHIRLPOOL WET4024HW0 "Issue is no operation on washer. Finding issue to be faulty wiring from wall. Only getting 120v from L1-L2 and 240v from L2-Neutral. Customer will have electrician out to fix wiring issue and will call us if the washer still does not work. Informed customer that its possible that the control board got fried, but we wont know until the electrical issue is corrected."
Colton B.
RANGE WHIRLPOOL WEE510SAGW Issue is that oven temps are not good. Heated oven and compared temperature sensor readings to didgital thermometer. Readings were off. Replacing oven sensor to resolve issue. Returning tomorrow. ; ordrng 1 W10833885 (sensor)
Colton B.
RANGE JENN-AIR JES9800BAE "Issue is that unit is not getting up to temperature. Service pointer suggests replacing the bake and broil elements. Quoted customer for P&L. Wants to explore options before making decision. Will call if he wants to go through with repair. Collected SC, marking as complete for now. ; rqstng P&A on 1 WP7406P430-60 (elmnt-brol) and 1 WPW10310274 (elmnt-bake)"
Colton B.
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Issue is a stuck orifice on cooktop. RF orifice is completely rounded, was not able to get it off to put the new one on. Ordering new orifice holder to resolve issue.; ordrng 1 W10597159 (holder-orf)"
Colton B.
DISHWASHER KITCHEN AID KDTM404KPS0 Issue is that dishes are not drying. Found no error codes in diagnostics. Customer not using rinse aid. Instructed customer on rinse aid usage and to run the hot water for a minute or two prior to starting a cycle to improve drying. Unit tested good.
Colton B.
DISHWASHER KITCHENAID KDTE334GPS0 Issue with part being on back order now. Communicated with warehouse team to get it figured out. Rescheduling part without a return date. ; saved tckt
Colton B.
RANGE WHIRLPOOL WFE320M0ES "Issue was a no heat oven. Replaced control, unit tested good."
Colton B.
DISHWASHER KITCHENAID KDTE334GPS0 Customer issue is a leaking dishwasher. Finding leak to be coming from sump assembly. Ordering new assembly and rescheduling for Tuesday. Collected SC which leaves the remaining balance for P&L. ; ordrng 1 W11178672 (pump&motor)
Colton B.
DISHWASHER MAYTAG MDB4949SHZ0 Issue is that dishwasher will not advance cycle. Finding issue to be a bad wash motor. Ordering and returning. Collected SC and quoted for P&L on return visit. Customer will get in touch with land lord for reimbursement.; ordrng 1 WPW10591570 (pump&motor)
Colton B.
ICEMAKER (STANDA WHIRLPOOL WUI75X15HW00 "Issue was overf filling reservoir. Replaced recirculating pump with sensor, unit tested good."
Colton B.
WASHER MAYTAG MVWB835DW0 "Issue is a clicking noise during agitation. Finding issue to be that the stator was awkwardly aligned with the slider. Reinstalled stater, unit still clicks. Notices some wear spots on the slider. Im ordering a new stator and slider to resolve issue. Customer has concerns about the amount of water that machine uses on bedding cycle. Water fills half the tub as it should. I called techline on this matter on the last visit and Leon assured me that that is the proper amount of water for this cycle. Part is out of stock, not rescheduling.; rqstng P&A on 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor), states that autho needed"
Colton B.
ICEMAKER (STANDA WHIRLPOOL WUI75X15HW00 "Issue is that unit fills reservoir too much, but still makes ice. Going to try a new recirculating pump to help issue. Rescheduling.; ordrng 1 W11325175 (PUMP)"
Colton B.
DRYER SAMSUNG DV50F9A7EVP/A2 "Issue was a broken pulley. Replaced pulley, unit testing good."
Colton B.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Customer issue is that the filter door and extractior fell off. The parts didnt seem damaged as I was able to put it back together and it tested good. Collected SC fee.
Colton B.
REFRIGERATOR WHIRLPOOL WRS586FLDM00 "Called ahead, customer stated that the ice maker is now working, no need for service."
Colton B.
WASHER MAYTAG MHW5630HW0 "Issue is that the dispenser is leaking again and washer is making a loud noise. There is a service pointer that was put out after the first visit for the leak on 7/8/2020. Service pointer calls for a new dispenser with a different part number than what was installed on previous visit. Ordering the new dispenser to resolve that issue. Part is currently on back order. Could not replicate noise, asking customer to take a video and call us back out to check it with the video. I will go back while we wait for dispenser to get in. ; ordrng 1 W11465533 (DISPENSER )"
Colton B.
WASHER ROPER RTW4516FW "Issue is that washer lid would not lock. Replaced lid lock assembly, unit tested good."
Colton B.
WASHER MAYTAG MVW6230HW "Customer complaint is noisy operation. Ran through diagnostics, everything sounds okay. Issue is that Maytag uses a different motor than previous years so operation is louder than previous years. No error codes found either. Unit tested good."
Colton B.
REFRIGERATOR MAYTAG MFI2570FEZ07 "Issue is that food was freezing in refrigerator. Finding issue to be that the freezer was too cold. Raising temperature in freezer a few degrees to resolve issue. Also using the pantry temperature slider to raise temperature as well. Dampner seemed to be operational. Unit is testing good at the moment, customer will call if issue returns."
Colton B.
OVEN ELECTRIC (D JENN-AIR JJW2830DS03 "Issue is an F2E1 error code. Need to replace console but it is on back order, not rescheduling. Told customer wed call when it comes in. ; schdld next appmnt for 10/28 WED !"
Colton B.
REFRIGERATOR SAMSUNG RF23HCEDBSR Issue is leaking from dispenser. Finding issue to be a faulty ice door. Ordering new one and rescheduling for Monday.; ordrng 1 DA97-13829C (ICE DOOR)
Colton B.
DRYER MAYTAG MEDB725BW0 Issue was squeaking operation. Finding issue to be a frayed blower belt. Ordering new belt and returning. Rescheduling dryer repair kit just in case. Complete cost of repair has been paid. ; ordrng 1 WP8544742 (belt)
Colton B.
DRYER WHIRLPOOL WED49STBW1 Customer issue is a scraping sound. Found a damaged roller. Replaced with a dryer repair kit. Unit tested good. Customer prodded proof of purchase that showed this unit as under warranty.; used 1 4392065 (REPAIR-DRYER) from stock