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Local Reviews
for Kerrville, TX
Powered by Fluid LOCALExcellent technician. Great service
Grady - Kerrville, TX
If I need service again, I want Colton!
Response from ApplianceCare:
Thank you for the review!
Cindy
Cindy - Kerrville, TX
Easy peasy
Response from ApplianceCare:
Thank you.
Will
Will - Kerrville, TX
Response from ApplianceCare:
Thanks!
Great service
Robin - Kerrville, TX
Colton was on time and made certain everything was working and that I was satisfied with the job.
Response from ApplianceCare:
Thank you for the review!
Great Service
Ruby - Kerrville, TX
Colton was on time, professional, and thorough with the repairs on my new dishwasher. Please send him again if I have issues with the appliances.
Response from ApplianceCare:
Thank you for the review!
Replace defective Jennair oven control panel
Wesley - Kerrville, TX
On time, competent, excellent job
Response from ApplianceCare:
Thank you.
Great service!
Nancy - Kerrville, TX
Response from ApplianceCare:
Thanks!
Melissa
Melissa - Kerrville, TX
Response from ApplianceCare:
Thank you for the review
Satisfied customer
Toni - Kerrville, TX
Colton did an excellent job. Very quick, knowledgeable, and courteous. Good job Colton. Much thanks.
Response from ApplianceCare:
Thank you so for the review!
Good service from a very nice young man.
William - Kerrville, TX
Arrived on time, diagnosed the problem and reviewed the options.
Response from ApplianceCare:
Thank you for giving us your feedback!
Letty
Letty - Kerrville, TX
The young man was very thorough and explained and showed me why I should not be concerned —I just was not used to such a change technical development. He was very kind and professional.
Excellent service
Laura - Kerrville, TX
Great service
Kimberlee - Kerrville, TX
Very helpful!!!
Able to trouble shoot problem and gets the job done.
Mary - Kerrville, TX
Tommy has serviced our Kitchenaid refrigerator twice in short period of time due to defective replacement part. Replace thermo sensors in double oven just yesterday. Have owned Kitchenaid applicances in two other homes with NO problems. I can not say the same about the NEW generation I now own. I hope we are done with problems. Tommy has been great in his service repair and is a pleasant person.
Fantastic Service
Kimberlee - Kerrville, TX
Very, very helpful.
H
Mary - Kerrville, TX
Awesome
Kenneth - Kerrville, TX
My wife said they were amazing! They were fast, intelligent and would recommend him to anyone
Response from ApplianceCare:
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knew what he was doing
Robert - Kerrville, TX
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Nice repair seervice
Herbert - Kerrville, TX
Very good!
Professional service.
Laura - Kerrville, TX
Response from ApplianceCare:
Thank you for writing a review!
Excellent Service and on Time
Ronald - Kerrville, TX
I want to thank Thomas for being on time and ACTUALLY having the correct part to do the repair on his first visit. Clean operation and Service Vehicle.....very Professional. Thank You.
Response from ApplianceCare:
Thank you for giving us your feedback!
Julia
Julia - Kerrville, TX
Tech was on time, quick with ability diagnose and make immediate repair. Very personable
Response from ApplianceCare:
Thank you for writing a review!
DCH
Mary - Kerrville, TX
Response from ApplianceCare:
Thanks for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know!
Excellent service
Kim - Kerrville, TX
Very good
Norma - Kerrville, TX
Response from ApplianceCare:
Thank you!
great
Cathy - Kerrville, TX
Response from ApplianceCare:
Thank you!
Great Service
Mary - Kerrville, TX
Tommy was very pleasant and handled my refrigerator repair carefully. Thank You
Response from ApplianceCare:
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Great Service
Jan - Kerrville, TX
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Repair to dryer
Diane - Kerrville, TX
Sherman was prompt, courteous and diagnosed the problem accurately.
Response from ApplianceCare:
Thank you for writing a review!
Murphy
Deliah - Kerrville, TX
Thomas was efficient & thorough. Thank you.
Response from ApplianceCare:
Thank you for writing a review!
Great service
Tj - Kerrville, TX
The technician was on time, courteous and knew his business. He replaced our ice maker promptly and left the area clean.
Response from ApplianceCare:
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Great service
Stephanie - Kerrville, TX
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Great service. He was very curtious
Gretchen - Kerrville, TX
Response from ApplianceCare:
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GREAT SERVICE
Stephanie - Kerrville, TX
Response from ApplianceCare:
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Kind service people but machine still doesn’t work!
Regina - Kerrville, TX
He came and he was very nice but he did not stay for a cycle. He told me the dishwasher was fine. He left and I ran a cycle and dishes are dirty and soap pod is still in bottom of washer where he told me to put it and not fully dissolved. It just seems to spray the soap pod all over the dishes! The dishes are dirty as if I haven’t even run it still with food and coffee stains! It is not working correctly at all. The service man was fine and tried to be helpful. The product is the problem! I spent a lot of hard earned money for what I thought was the best product on the market and am extremely disappointed! From the very first time I tried to run it the dishes were dirty! Help!!!! There is some problem and no one is finding it! Meantime I keep hand washing my dishes with a thousand dollar Kitchen aid in my kitchen.
Response from ApplianceCare:
Thank you for giving us your feedback! Someone will be reaching out to you soon to discuss the issues at hand.
Colton B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Issue is that dispenser still is clumping up. Ordering new ice maker and chute. Will call customer when parts come in?; ordrng 1 W10898228 (Ice maker) and 1 W10682175 (Plate), states that autho needed"
Colton B.
REFRIGERATOR MAYTAG MFI2570FEZ07 Customer issue is intermittent freezing in the refrigerator section. Already called techline on this issue. Talked to DS about getting a refrigerator temperature reader for customer. Will reschedule for Tuesday when we have the sensor. ; O-emld tckt
Colton B.
DISHWASHER AMANA ADB1400AGW1 Issue is that unit is not washing. Found F4E3 error in diagnostics. Ordering new sump assembly to resolve issue.; ordrng 1 W10888591 (Sump assembly) and 1 W10906422 (Control)
Colton B.
WASHER WHIRLPOOL WTW4816FW2 Diagnosed unit last time out. Needs new valve and gearcase. Ordering both to resolve issue. ; ordrng 1 W11454741 (Gearcase) and 1 WPW10006384 (Belt) and 1 W11210459 (Valve) and 1 W10890624 (Motor)
Colton B.
DISHWASHER KITCHENAID KDPM604KPS0 "Issue was an F8E4 error. Reinserted connector to float switch, unit tested good."
Colton B.
WASHER WHIRLPOOL WTW4816FW2 "Issue was that the unit was stuck in drain. Unit was performing the safety drain. Found no error codes and unit performed well in the diagnostics cycle. Called techline and spoke to Adrian (SR 7729967407) who said that if it does well in the diagnostics cycle then all I have to do is recallbrate unit. Read calibration cycle, unit testing good."
Colton B.
RANGE WHIRLPOOL WFE320M0ES Made contact with Michael. Customer does not want to proceed with repair.
Colton B.
RANGE WHIRLPOOL WFE320M0JB0 "Issue was faulty control and rear burners. Replaced all parts ordered, unit tested good."
Colton B.
WASHER WHIRLPOOL WTW4955HW1 "Issue was a leaking washer. Filled and drained washer twice, not a drop was detected. Customer is not using HE detergent. Customer will try HE detergent to see if it still leaks. Unit testing good."
Colton B.
REFRIGERATOR KITCHENAID KBFN502ESS Issue is no defrost on FC evaporator. Called techline who helped me diagnose a faulty control. Ordering a new one and returning. Will call customer when it comes in.; ordrng 1 WPW10739408 (Control)
Colton B.
REFRIGERATOR SAMSUNG RF18HFENBSR Customer rescheduled via Lowes. ; O-emld tckt
Colton B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue was that the freezer door was not depressing he switch all the way. Would depress it enough to turn lights off but not dispense. Raised freezer door, unit tested good."
Colton B.
WASHER WHIRLPOOL WTW4816FW2 Customer states he has an extended warranty through Lowes. Told customer I cant work on it without a dispatch. Customer will call Lowes and reschedule.
Colton B.
REFRIGERATOR WHIRLPOOL WRB543CMJV00 "Issue was a missing fill tube. Replaced fill tube, unit testing good. Watched unit fill, no dripping and ice maker is full. Fill tube is sitting loose but it didnt move while filling."
Colton B.
WASHER MAYTAG MVWB765FW "Replaced valve, unit tested good. Hot water hose is rusted out. Customer will replace hoses to fix that issue."
Colton B.
WASHER WHIRLPOOL WTW5100HC0 "Issue was F0E4 error code. Found reason to be the the hoses were swapped. Swapped hoses, unit tested good."
Colton B.
DRYER WHIRLPOOL WED4815EW1 Duplicate ticket.
Colton B.
WASHER WHIRLPOOL WTW5100HW0 "Duplicate ticket, will return when parts are in.; O-emld tckt"
Colton B.
MICROWAVE OVEN WHIRLPOOL WOC75EC0HS01 "Issue is a no heat microwave. Found F1E6 error code. Ordering new control, magnetron and inverter to resolve issue. Customer just moved into house. Asked them to provide closing documents on return visit for warranty purposes. Gate codes are 8401 and 0429. Will call customer when parts come in. ; ordrng 1 W11346197 (Magnetron) and 1 W10217711 (Inverter) and 1 W11110951 (Control)"
Colton B.
RANGE WHIRLPOOL WFE320M0ES "Issue is a flashing display. The buttons beep when being pushed, but the display does not change. Ordering a new control to resolve issue. Tried to call the landlord multiple times but he did not pick up and v/m box was full. Forwarding AE. Toes about situation to proceed.; saved tckt"
Colton B.
RANGE WHIRLPOOL WFE535S0JZ Issue is broken handle trim. Ordering new trim to resolve issue.; ordrng 1 W11449263 (Trim handle)
Colton B.
DISHWASHER WHIRLPOOL WDF520PADM Issue is a broken control panel. Ordering a new panel to resolve issue. ; ordrng 1 W10815819 (Console)
Colton B.
DRYER WHIRLPOOL WED4815EW1 "Went to replace cabinet, found new dents on lid. Now ordering a lid to fix unit fully. ; ordrng 1 WP8563663 (Lid), states that autho needed"
Colton B.
WASHER WHIRLPOOL CAE2745FQ "Issue unknown. Plugged unit in, everything is testing okay. Power cord is smashed, ordering new one to resolve issue. ; ordrng 1 W10916256 (cord-power)"
Colton B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Unit was working as designed when I showed up. Customer will call if issue returns.
Colton B.
RANGE WHIRLPOOL WEE510SAGW "Replaced control, unit tested good. Could not perfectly install oven. Installers used stilts to make unit level with counter. Even with stilts in it wouldnt sit level. Customer will have to have installers come reinstall it."
Colton B.
WASHER WHIRLPOOL WFW5090JW0 Issue was drain pump constantly runs. Called techline who said to replace the CCU (SR7729783919). Customer refused to pay SC fee. Informed customer that we will not return until SC fee has been paid. ; rqstng P&A on 1 W11334605 (CCU )
Colton B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue was a frozen fill tube and a noise. Replaced UI to help fill tube issue. Installed foam spacer in the back to keep the power cord from rattling. Ice maker filled and dispensed well. Unit now dispense ice. Unit tested good.
Colton B.
WASHER MAYTAG MVWB765FW Issue is water leaking into the tub when unit isnt running. Found valve error codes. Unit needs a new valve. Ordering new valve to resolve issue. Will call customer when part gets in.; ordrng 1 W11165546 (valve)
Colton B.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Issue was unlevel doors and verticals mullion not closing. Leveled doors, vertical mullion now engages. Customer also found piece left out. Told them it was just a trim piece that didnt do anything. Customer fine with leaving piece out."
Colton B.
RANGE WHIRLPOOL WEE510SAGW Tried replacing control but a tab on the ribbon cable connector was broke. When installed on half the buttons work. Tried fixing it but with a broken tab the ribbon cable wouldnt seat. Reordering control.; ordrng 1 W10894098 (cntrl-elec)
Colton B.
DISHWASHER MAYTAG MDB8959SKZ0 "Issue was a no drain dishwasher. Found obstruction in drain pump. Removed obstruction, unit tested good."
Colton B.
REFRIGERATOR SAMSUNG RF263TEAESG "Issue was frozen refrigerator evaporator. Defrosted evaporator and swapped out control. Refrigerator did not recognize control, control is defective. Re-ordering to resolve issue. Also a shelf is warped, ordering a new one to resolve issue.; ordrng 1 DA97-07015A (SHELF) and 1 DA92-00384L (CONTROLS )"
Colton B.
DISHWASHER KITCHENAID KDPE234GPS "Issue was a bad sump assembly. Replaced sump assembly, unit tested good. Verified no leaks."
Colton B.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Issue was a frozen evaporator. Defrosted refrigerator and replaced defrost sensor. Collected P&L.
Colton B.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Issue was no lights in refrigerator. Replaced light control and one led light. Unit tested good. New light control looks different from the one that was on unit. Everything seems to be working well though. Told customer to keep an eye on it and let us know if anything happens weird with the lights. Collected for labor and parts. Only one LED was needed. Marking the other one as RV.
Colton B.
DISHWASHER SAMSUNG DW80K5050US Issue was that washer would not drain. Replaced control and door switch. Unit tested good.
Colton B.
COMPACTOR WHIRLPOOL TU950QPXS2 Issue is that the ram will not compact. Talked to techline who suggested replacing the power screws and several ram components. Ordering power screws and ram assembly just to be safe. Parts are on BO.; ordrng 1 WP9871251 (ram) and 2 WPW10451272 (screw-powr)s
Colton B.
REFRIGERATOR LG LDCS24223S "Issue is no ice production. Finding reason to be a frozen fill tube. Defrosted fill tube, unit now fills and dispenses well. Collected sc with military discount."
Colton B.
FREEZER WHIRLPOOL WSZ57L18DM "Issue was a no cool freezer. Finding issue to be a faulty start device. Replaced start device, unit tested good."
Colton B.
REFRIGERATOR SAMSUNG RF263TEAESG Issue is a frozen up refrigerator evaporator. Last person out replaced bimetal and thermistor. Ordering new controls to resolve issue. Re ordering bimetal and fan too just in case.; rqstng P&A on 1 DA92-00384B (PCB CONTROL) and 1 DA31-00070E (FAN) and 1 DA47-00243K (DEFROST SENSOR) and 1 DA92-00215B (INVERTED BOARD)
Colton B.
DRYER ROPER WED4815EW1 "Issue was a damaged cabinet. The cabinet I received had some damage on it. It was bent in a little on the top right hand side. Re-ordering the cabinet to get a better one. Also the tabs on the control panel were bent in, reordering that as well. ; ordrng 1 8533643 (cabinet) and 1 W10860906 (panel-cntl)"
Colton B.
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 "Issue is intermittent microwave turn table operation and clock always wrong. Replaced console to resolve issue, unit tested good."
Colton B.
DRYER MAYTAG MEDC465HW "Checked unit out, finding a heavily damaged front panel. Ordering parts and returning. ; ordrng 1 W11219540 (panel-cntl) and 1 WPW10193821 (endcap) and 1 WPW10193824 (endcap)"
Colton B.
WASHER WHIRLPOOL n/a Unit is a Magic Chef washer. Checked with NR to confirm that we dont work on this brand. Informed customer of this. Customer will call magic chef to try to get another service company out. Unit should be under warranty. Customer is going to contact Magic Chef again.