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Local Reviews
for Kerrville, TX

ApplianceCare Rated 4.6 out of 5 stars based on 12 customer reviews

Map of Kerrville, TX

Repair to dryer




Review of ApplianceCare

Sherman was prompt, courteous and diagnosed the problem accurately.


Response from ApplianceCare:

Thank you for writing a review!


Map of Kerrville, TX

Murphy




Review of ApplianceCare

Thomas was efficient & thorough. Thank you.


Response from ApplianceCare:

Thank you for writing a review!


Map of Kerrville, TX

Great service




Review of ApplianceCare

The technician was on time, courteous and knew his business. He replaced our ice maker promptly and left the area clean.


Response from ApplianceCare:

Thank you for writing a review!


Map of Kerrville, TX

Great service




Review of ApplianceCare


Response from ApplianceCare:

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Map of Kerrville, TX

Great service. He was very curtious




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Kerrville, TX

GREAT SERVICE




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Kerrville, TX

Kind service people but machine still doesn’t work!




Review of ApplianceCare

He came and he was very nice but he did not stay for a cycle. He told me the dishwasher was fine. He left and I ran a cycle and dishes are dirty and soap pod is still in bottom of washer where he told me to put it and not fully dissolved. It just seems to spray the soap pod all over the dishes! The dishes are dirty as if I haven’t even run it still with food and coffee stains! It is not working correctly at all. The service man was fine and tried to be helpful. The product is the problem! I spent a lot of hard earned money for what I thought was the best product on the market and am extremely disappointed! From the very first time I tried to run it the dishes were dirty! Help!!!! There is some problem and no one is finding it! Meantime I keep hand washing my dishes with a thousand dollar Kitchen aid in my kitchen.


Response from ApplianceCare:

Thank you for giving us your feedback! Someone will be reaching out to you soon to discuss the issues at hand.


Map of Kerrville, TX

Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Kerrville, TX

Great tech.




Review of ApplianceCare

The tech was great.


Response from ApplianceCare:

Thank you for your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know.


Map of Kerrville, TX

great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Annalee




Review of ApplianceCare


Response from ApplianceCare:

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Satisfied Customer




Review of ApplianceCare

He explained the problem and fixed it. Arrived ahead of schedule & got it done quickly.


Response from ApplianceCare:

Thank you for writing a review for us


Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Spoke to customer regarding work order error. Part was incorrectly marked return by tech. Rescheduling customer. ; ordrng 1 W11357371 (CONTROL)

Near Ball Dr, Kerrville, TX 78028
Tommy B.

Tommy B.

WASHER WHIRLPOOL WFW75HEFW0 Error codes F5E2. Resolved issue by unlocking the unit manually. If issue persists will send with door latch WPW10443885

Near Teague Rd, Kerrville, TX 78028
Tommy B.

Tommy B.

WASHER WHIRLPOOL MVWC565FW1 "Last visit found broken gearcase assembly. Replaced with new gearcase, cam, belt, and shield to resolve issues. Ran calibration and automatic test cycles. Unit testing good now with no further issues."

Near Zenner-Ahrens Rd, Kerrville, TX 78028
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRFF507ESS01 Customer stated that the issue is ice in the bottom of fridge compartment. Found issue to be ice on the evaporator. Used steam gun to defrost evaporator and reassembled the fridge. Thermistor and defrost bimetal tested good and unit is functioning normally at this time. Yes to survey.

Near Scenic Hills Rd, Kerrville, TX 78028
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Last tech found faulty control board. Swapped with new parts to resolve issues. Unit cooling now. No further issues at this time.

Near Ball Dr, Kerrville, TX 78028
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer stated issue is the food in top section of fridge compartment is freezing. Unit was at max cold setting. Dampener door is functioning normally. Set unit to recommended temperature setting to resolve issue and reviewed use and care with customer. No further issues at this time.

Near Sparkman Dr, Kerrville, TX 78028
Sherman  J.

Sherman J.

WASHER MAYTAG MVWC465HW2 Upon arrival ran diagnostics on unit. No further issues at this time. Recalibrated unit. Unit is functioning as designed.

Near TX-534 Loop, Kerrville, TX 78028
Tommy B.

Tommy B.

WASHER MAYTAG MVWX655DW1 Customer stated that the unit is non functional. The drain is also running continuously. Checked to see if drain would turn off automatically. It remained on at 12 minute mark. Could not enter diagnostics. Voltage check at wall is good. Ordering control and drain pump to resolve issue. ; ordrng 1 W10876600 (drain pump) and 1 W11116592 (cntrl-elec)

Near Spanish Oak Dr, Kerrville, TX 78028
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED5000DW2 Customer stated that the issue is that the unit is not heating. Found issue to be faulty thermal cut off. Replaced with parts from truck stock. Unit tested good now with no further issues.; used 1 279816 (CUTOFF-TML) from stock

Near 2nd St, Kerrville, TX 78028
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Upon arrival checked unit out. Door rail is new and needs to be broken in. Adjusted stop in top for rail. No further issues at this time. Unit is functioning as designed. Yes to survey and leave behind.

Near Oriole Dr, Kerrville, TX 78028
Tommy B.

Tommy B.

WASHER MAYTAG MVWC415EW0 The customer stated that the unit doesn’t spin in bulky items setting. Diagnostics revealed error code F7E6. Found issue to be a bad control board. Quoted parts and labor to the customer and she decided not to proceed with repairs today. As the issue is intermittent and only occurs during one cycle selection.

Near Bridle Path, Kerrville, TX 78028
Sherman  J.

Sherman J.

DRYER MAYTAG MEDC215EW1 Upon arrival customer said electrician came out and replaced blown fuses. She wanted me to double check unit to be safe. Unit is functioning as designed. No further issues at this time. Tested unit. Heating up as designed. Yes to survey and leave behind.

Near Galbraith Ave, Kerrville, TX 78028
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Upon arrival changed freezer light. Unit is functioning as designed. No further issues at this time. Collected 201.37 p&l. Yes to survey and leave behind.

Near Guadalupe St, Kerrville, TX 78028
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Control box is bad. Ordered new parts to resolve issues. ; ordrng 1 W11357371 (CONTROL BOX)

Near Ball Dr, Kerrville, TX 78028
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED4815EW1 Noise was caused by object in lint duct assembly. Removed it and unit is testing good now. No further issues at this time. Yes to survey.

Near Pleasant View Dr, Kerrville, TX 78028
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFE505W0HZ1 Customer stated that the issue is the right front burner is continuously on. There is an error code F3E0. Ordering an Infiniti switch and the control to resolve issue.; ordrng 1 W11314391 (cntrl-elec) and 1 WP3149400 (switch-inf)

Near Agarita St, Kerrville, TX 78028
Tommy B.

Tommy B.

MW-HOOD COMBO WHIRLPOOL GH4184XSS1 Found issue to be vent grill was damaged. Ordering parts to resolve issue. Collected service call; ordrng 1 W10450189 (grill-vent)

Near Duffy Dr, Kerrville, TX 78028
Sherman  J.

Sherman J.

REFRIGERATOR KITCHENAID KRFC302EPA00 Upon arrival found water leaking around water valve. Added connection and hose. No further issues at this time.

Near Spanish Oak Dr, Kerrville, TX 78028
Sherman  J.

Sherman J.

DISHWASHER MAYTAG MDB8979SFZ Upon arrival checked unit. Unit is functioning as designed. Advised customer to call the installer back out to level unit and straighten. Door is rubbing. Called support team. Spoke to Macy. Sr-7726594211.

Near Los Cedros Loop, Kerrville, TX 78028
Sherman  J.

Sherman J.

WASHER WHIRLPOOL WFW5620HW Upon arrival checked unit out took back off. Found no evidence of any type of leak. All connections are good. Unit is functioning as designed. No further issues at this time.

Near TX-534 Loop, Kerrville, TX 78028
Sherman  J.

Sherman J.

DISHWASHER MAYTAG MDB4949SDH3 Motor is bad. Ordered parts to resolve issues. Warranty expires Saturday. Wanted to make sure covered since ticket created before expiration. ; ordrng 1 W10591570 (SUMP MOTOR ASSEMBLY ) and 1 WPW10538166 (GROMMET )

Near Moore St, Kerrville, TX 78028
Sherman  J.

Sherman J.

DRYER MAYTAG MEDC215EW1 Upon arrival voltage not correct at wall. Customer is going to call electrician. Once electrician comes out if still not working please send me with part ordered. ; ordrng 1 WPW10185982 (TIMER)

Near Galbraith Ave, Kerrville, TX 78028
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Upon arrival ice maker over filling. Replaced ice maker from TS. No further issues at this time. ; used 1 W10873791 (ICE MAKER) from stock

Near Goat Creek Rd, Kerrville, TX 78028
Sherman  J.

Sherman J.

WASHER WHIRLPOOL MVWC565FW1 Found gear case grinding badly. Ordered parts to resolve issues. ; ordrng 1 W11035751 (GEAR CASE )

Near Zenner-Ahrens Rd, Kerrville, TX 78028
Sherman  J.

Sherman J.

DISHWASHER MAYTAG MDBTT59AWW Upon arrival checked unit. Instructed customer how to turn heat off. Unit is functioning as designed. No further issues at this time. Yes to survey and leave behind.

Near Palo Verde Dr, Kerrville, TX 78028
Sherman  J.

Sherman J.

DRYER MAYTAG MGDB855DC3 Upon arrival checked under lid with unit running. Removed door and front. Checked rollers and around drum. Watch battery found in unit. Yes to survey and leave behind. Unit is functioning as designed. No further issues at this time.

Near Stablewood Ln, Kerrville, TX 78028
Sherman  J.

Sherman J.

REFRIGERATOR KITCHEN AID KRFC302ESS00 Upon arrival. Warmed up gaskets to fully seal. Leveled unit. Adjusted stop at top of unit. Customer arrived @1330. I waited due to 3cx not working for call ahead. Yes to survey and leave behind. No further issues at this time.

Near Spring Mill Dr, Kerrville, TX 78028
Sherman  J.

Sherman J.

WASHER MAYTAG MVWC415EW0 Upon arrival ran diagnostics on unit. No error codes given. Recalibrated board. Ran diagnostics on unit again. Unit is functioning as designed. No further issues at this time. Yes to survey and leave behind. Collected 140.73 sc.

Near Bridle Path, Kerrville, TX 78028
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Upon arrival replaced freezer door. Warmed up gasket to seal good. No further issues at this time. Yes to survey and leave behind.

Near Ball Dr, Kerrville, TX 78028
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Upon arrival gasket not sealing. Heated up to expand. No further issues at this time.

Near Goat Creek Rd, Kerrville, TX 78028
Sherman  J.

Sherman J.

WASHER WHIRLPOOL MVWC565FW1 Upon arrival recalibrated unit. Ran diagnostics on unit. No further issues at this time. Yes to survey and leave behind.

Near Zenner-Ahrens Rd, Kerrville, TX 78028
Sherman  J.

Sherman J.

WASHER MAYTAG MVWB765FW3 Upon arrival water inlet valve was bad. Changed out from truck stock. Unit is functioning as designed. No further issues at this time. Yes to survey and leave behind. ; used 1 W11165546 (VALVE) from stock

Near Roanoke Ln, Kerrville, TX 78028
Sherman  J.

Sherman J.

REFRIGERATOR KITCHENAID KRFC302EPA00 Installed both gaskets. Water still not dispensing. Checked lines. No water supply to house. Let customer know. No further issues at this time.

Near Spanish Oak Dr, Kerrville, TX 78028
Sherman  J.

Sherman J.

DRYER WHIRLPOOL WGD4815EW2 Unit is functioning as designed. No issues. Customer feels it’s to loud.

Near Preston Trail Loop, Kerrville, TX 78028
Sherman  J.

Sherman J.

DISHWASHER MAYTAG MDB8979SFZ2 Changed console and locking mechanism. No further issues at this time.

Near Los Cedros Loop, Kerrville, TX 78028
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Complaint of unit door hitting and scraping on left side. Found issue to be unit slightly unlevel. Leveled unit to resolve issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Yorktown Blvd, Kerrville, TX 78028
Douglas H.

Douglas H.

WASHER MAYTAG MHWE251YG00 "Customer stated unit not doing final spin. Ran diagnostics testing, no error codes, ran through auto test completely with no issues. Ran a rapid wash normal operation, ran through whole cycle. Explained to customer that based on what he was telling me that was happening and what I’m seeing the issue lies within the electronic control. Quoted 413.28 for P&L plus tax(labor 130). Customer wants to think about the repair. ; rqstng P&A on 1 WPW10459454 (cntrl-elec), states that autho needed"

Near Lightning Ln W, Kerrville, TX 78028
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF995FIFZ00 Upon arrival freezer and refrigerator both well above what temperature is set at. Freezer is 53 and refrigerator is 73. Ran diagnostics on unit. Do not hear compressor kicking in or out. Called tech line. Spoke to Robert. Sr#-7726784057. Quoted customer p&l. They’re gonna buy new unit. Unhappy with this one since purchased.

Near Mockingbird Ln, Kerrville, TX 78028
Sherman  J.

Sherman J.

COOKTOP ELECTRIC KITCHEN AID KCES556HSS00 Changed out cooktop due to recall. No further issues at this time.

Near TX-534 Loop, Kerrville, TX 78028
Sherman  J.

Sherman J.

COOKTOP ELECTRIC KITCHEN AID KCES556HSS0P Changed out cooktop due to recall. Screws that were in plate were all stripped out. Let customer know. No further issues at this time.

Near TX-534 Loop, Kerrville, TX 78028
Sherman  J.

Sherman J.

REFRIGERATOR KITCHENAID KRFC302EPA00 "Replaced water valve. Ordered gaskets for both doors. Advised customer to wait 24 hours for reservoir to fill. Parts exceed limit. Need p&a; ordrng 1 W10830047 (GASKET) and 1 W10830047 (GASKET), states that autho needed"

Near Spanish Oak Dr, Kerrville, TX 78028
Sherman  J.

Sherman J.

DISHWASHER KITCHENAID KDTE334GPS0 Upon arrival asked customer if they use pods. Explained to put in bottom not soap dish. Customer does use rise aid as well. Ran diagnostics on unit. No further issues at this time. Yes to survey and leave behind.

Near Coronado Cir, Kerrville, TX 78028
Sherman  J.

Sherman J.

DRYER ROPER RED4516FW0 Upon arrival unit is outside on back porch. L1-L2 is 245. L1 to neutral is 10-11 volts. L2 to neutral is 10-15 volts. Can’t tell where dryer plug is wired from. See attached pictures. Advised customer to call electrician. Did not plug unit in plug not covered or mounted. Customer said lightning had struck recently.

Near Lincoln Ave, Kerrville, TX 78028
Tommy B.

Tommy B.

RANGE AMANA ACR4303MFS2 Last visit found faulty surface elements. Replace with new parts to resolve issue. Unit tested good now.

Near Florian Dr, Kerrville, TX 78028
Sherman  J.

Sherman J.

REFRIGERATOR KITCHENAID KRFC302EPA00 Upon arrival ran diagnostics on unit. Water valve not. Operating properly. Reservoir possibly frozen. Gasket on both refrigerator doors are torn. Ordered parts to resolve issues. ; ordrng 1 12002023 (WATER TANK) and 4 W10130132 (GASKET TOP AND BOTTOM)s and 4 WPW10130136 (GASKET SIDES)s and 1 WPW10420083 (WATER INLET VALVE)

Near Spanish Oak Dr, Kerrville, TX 78028