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Local Reviews
for Kerrville, TX
Powered by Fluid LOCALGood service from a very nice young man.
William - Kerrville, TX
Arrived on time, diagnosed the problem and reviewed the options.
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Letty
Letty - Kerrville, TX
The young man was very thorough and explained and showed me why I should not be concerned —I just was not used to such a change technical development. He was very kind and professional.
Excellent service
Laura - Kerrville, TX
Great service
Kimberlee - Kerrville, TX
Very helpful!!!
Able to trouble shoot problem and gets the job done.
Mary - Kerrville, TX
Tommy has serviced our Kitchenaid refrigerator twice in short period of time due to defective replacement part. Replace thermo sensors in double oven just yesterday. Have owned Kitchenaid applicances in two other homes with NO problems. I can not say the same about the NEW generation I now own. I hope we are done with problems. Tommy has been great in his service repair and is a pleasant person.
Fantastic Service
Kimberlee - Kerrville, TX
Very, very helpful.
H
Mary - Kerrville, TX
Awesome
Kenneth - Kerrville, TX
My wife said they were amazing! They were fast, intelligent and would recommend him to anyone
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knew what he was doing
Robert - Kerrville, TX
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Nice repair seervice
Herbert - Kerrville, TX
Very good!
Professional service.
Laura - Kerrville, TX
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Excellent Service and on Time
Ronald - Kerrville, TX
I want to thank Thomas for being on time and ACTUALLY having the correct part to do the repair on his first visit. Clean operation and Service Vehicle.....very Professional. Thank You.
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Julia
Julia - Kerrville, TX
Tech was on time, quick with ability diagnose and make immediate repair. Very personable
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DCH
Mary - Kerrville, TX
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Excellent service
Kim - Kerrville, TX
Very good
Norma - Kerrville, TX
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great
Cathy - Kerrville, TX
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Great Service
Mary - Kerrville, TX
Tommy was very pleasant and handled my refrigerator repair carefully. Thank You
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Great Service
Jan - Kerrville, TX
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Repair to dryer
Diane - Kerrville, TX
Sherman was prompt, courteous and diagnosed the problem accurately.
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Murphy
Deliah - Kerrville, TX
Thomas was efficient & thorough. Thank you.
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Great service
Tj - Kerrville, TX
The technician was on time, courteous and knew his business. He replaced our ice maker promptly and left the area clean.
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Great service
Stephanie - Kerrville, TX
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Great service. He was very curtious
Gretchen - Kerrville, TX
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GREAT SERVICE
Stephanie - Kerrville, TX
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Kind service people but machine still doesn’t work!
Regina - Kerrville, TX
He came and he was very nice but he did not stay for a cycle. He told me the dishwasher was fine. He left and I ran a cycle and dishes are dirty and soap pod is still in bottom of washer where he told me to put it and not fully dissolved. It just seems to spray the soap pod all over the dishes! The dishes are dirty as if I haven’t even run it still with food and coffee stains! It is not working correctly at all. The service man was fine and tried to be helpful. The product is the problem! I spent a lot of hard earned money for what I thought was the best product on the market and am extremely disappointed! From the very first time I tried to run it the dishes were dirty! Help!!!! There is some problem and no one is finding it! Meantime I keep hand washing my dishes with a thousand dollar Kitchen aid in my kitchen.
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Great service
Leisa - Kerrville, TX
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Great tech.
Soblessed - Kerrville, TX
The tech was great.
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great service
Billie - Kerrville, TX
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Annalee
Anna - Kerrville, TX
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Satisfied Customer
Diann - Kerrville, TX
He explained the problem and fixed it. Arrived ahead of schedule & got it done quickly.
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Douglas H.
DISHWASHER KITCHEN AID KUDE70FXPA5 "Unit shuts off randomly. Finding unit shuts off in diagnostics after a couple seconds of filling. Had f6e2 fill valve electrical error. Calling techline due to reoccurring issues. Spoke with Leon, explained the situation, had me get a resistance check of drying fan. Resistance check shows bad fan. Sr 7728142376Giving part at wholesale cost due to numerous trips out. Quoted 46.05 for part costs. Customer wants to proceed with repair. Ordering fan assembly. ; ordrng 1 WPW10469574 (VENT ASSEMBLY )"
Colton B.
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Talked to store employee about refrigerator. He said he wasnt aware of a work order and that the refrigerator isnt even in the store. Marking as complete. Gave store our number if anything changes.
Colton B.
WASHER MAYTAG MVWX655DW "Issue believed to be a faulty control. Found no issues with unit. Only error code was for lid latch, however that is operating well. No issues."
Colton B.
WASHER WHIRLPOOL WTW5000DW1 Called ahead to customer. Unit is working again. Quoted about over the phone for a control board replacement with SC and Labor included. Customer will call back if he wants repair done.
Colton B.
REFRIGERATOR WHIRLPOOL WRF757SDEH Issue was a leaking refrigerator. Found issue to be a clogged drain line. Removed drain line and cleared blockage. Unit now drains well.
Colton B.
RANGE WHIRLPOOL WFG505M0BS3 "Issue is intermittent lighting of back left burner. Finding issue to be a bad orifice and maybe valve. Ordering both to resolve issue. Cant find ETA on valve, acting as if it is out of stock. Did not schedule return date. 5050; ordrng 1 W10861716 (valve-brnr) and 1 WPW10170508 (spud-orfce)"
Colton B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Issue is low ice production and poor water pressure. Appliance Care tech that was there to repair oven diagnosed bad valves. Customer not happy that I wasnt coming out with parts. Ordering valves and scheduling for Friday visit. ; ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy)
Colton B.
COOKTOP ELECTRIC KITCHEN AID KICU500XBL "Issue is no power on cooktop. Replaced fuse, power temporarily was on, then fuse blew again. Ordering new module, wire harness, display and fuse to resolve issue. Module is back ordered.; ordrng 1 W10857230 (module) and 1 WPW10328397 (harns-wire) and 1 WPW10328453 (display) and 1 WPW10328492 (fuse-thrml)"
Tommy B.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Previous visit found faulty icemaker. This visit swapped out with new icemaker to resolve issue. Unit calling for water and has good motor function. No further issues at this time. Collected parts and labor.
Tommy B.
WINE CELLAR KITCHENAID KUWS24RSBS01 Customer stated the issue is the unit is operating at higher than normal temperatures. Amp draw was .55 after 5 minutes. Spoke with DH and the diagnosis is either a low charge or possible restriction. Quoted SS labor and collected service charge. Customer to contact ACT if they wish to continue with repair.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the issue is that the air duct in the freezer section routinely falls down. Found the issue to be a result of the clips not fully engaging the freezer liner. Ordering new air duct to resolve issue.; ordrng 1 W11040868 (duct-air)
Tommy B.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Previous visit found faulty icemaker. This visit swapped out with new icemaker to resolve issue. Unit calling for water and has good motor function. No further issues at this time. Collected parts and labor.
Tommy B.
WINE CELLAR KITCHENAID KUWS24RSBS01 Customer stated the issue is the unit is operating at higher than normal temperatures. Amp draw was .55 after 5 minutes. Spoke with DH and the diagnosis is either a low charge or possible restriction. Quoted SS labor and collected service charge. Customer to contact ACT if they wish to continue with repair.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the issue is that the air duct in the freezer section routinely falls down. Found the issue to be a result of the clips not fully engaging the freezer liner. Ordering new air duct to resolve issue.; ordrng 1 W11040868 (duct-air)
Tommy B.
REFRIGERATOR MAYTAG MRT118FFFH04 Last visit found vent door hinges creating a space between the gasket and freezer liner. Replaced with new hinges to resolve issue. No further issues at this time.
Tommy B.
DRYER WHIRLPOOL WED5620HW1 Customer stated that the issue is the unit is turning on and functioning intermittently. Sometimes the unit powers on but there is no lights on the display. Ordering a wiring harness to go along with the control board to resolve issue.; ordrng 1 W11310055 (harns-wire)
Douglas H.
RANGE KITCHEN AID KDSS907XSP01 Last trip found faulty bake element. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Tommy B.
WASHER MAYTAG MVWC565FW1 Customer stated that the issue is the unit is not spinning or completing cycles. Diagnostics revealed errors F7E1 F7E5. Ran calibration and unit would not complete along with automatic test cycle. Tachometer reading checks good. Ordering capacitor and actuator to resolve issue. Called techline spoke to Kevin. SR7727827089; ordrng 1 W10913953 (actuator) and 1 W11395618 (CAPACITOR)
Tommy B.
WASHER WHIRLPOOL WTW4950HW1 Customer stated the issue is a grinding noise during spin. No errors revealed in diagnostics. Ran automatic test cycle and unit passed. Removed the top to inspect the interior. The noise emanating from the unit are standard noises that you will hear during spin and hesitation. No further issues at this time. Customer declined survey.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Customer stated that the unit is leaking water in the freezer side. Found issue to be ice blocking the drip tray. Ordering an evaporator fan motor and wiring harness to resolve issue.; ordrng 1 W11405276 (EVAP FAN MOTOR)
Tommy B.
DRYER WHIRLPOOL WED4815EW Connected the power cord and tested unit. There is no functional issues at this time. Ready for resale.
Tommy B.
ICEMAKER (STANDA KITCHEN AID KUIS18NNXS0 Diagnosis revealed that we needed a new bin thermistor to resolve extra ice problem. Swapped out new thermostat to resolve issue and collected parts.
Tommy B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Control that was ordered is not the correct part. Took pics in quickpics to get this issue resolved.; saved tckt
Douglas H.
WASHER MAYTAG MVWC465HW2 Customer stated unit takes too long. Found unit in proper working order. Educated customer on how unit functions. No further issues at this point. Customer declined email.
Tommy B.
REFRIGERATOR SAMSUNG RF263TEAESG Customer stated that the unit is not making ice. Found issue to be the upper icemaker completely frozen over. Use the steam going to defrost it. No further issues at this time.
Tommy B.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Customer needed customer instruct on how to use the produce preserver packages. Showed customer how to use and gave customer instruct. No further issues at this time.
Tommy B.
RANGE KITCHENAID KDRS407VSD01 Issue was the burner caps were misaligned. Unit functioning normally at this time. Reviewed use and care with customer to set expectations for use.
Tommy B.
DISHWASHER WHIRLPOOL WDT750SAHV0 Customer stated that the issue is the unit is not washing the dishes during the cycle. Swapped out a new pump and motor assembly to resolve issue. Unit testing good now with no further issues at this time. Yes to survey.
Tommy B.
DRYER ROPER RED4516FW After connecting the plug to the terminal block found issue to be faulty wiring harness. Ordering harness to his resolve issue. ; ordrng 1 WPW10450286 (harns-wire)
Tommy B.
WASHER AMANA NTW4516FW3 Customer stated that the issue is the unit does not fill all the way when running a normal cycle. Owners manual indicates that the deep water wash cannot be used in the normal cycle. Reviewed use and care with customer and determined that there are no further issues at this time.
Tommy B.
RANGE WHIRLPOOL WFC310S0EW3 Customer stated that the issue was the door hinge will not allow the door to close all the way. Found issue to be both door hinges are broken. Ordering parts to resolve issue.; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Tommy B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ Customer stated the issue with the unit is not cooling. Found issue to be start device. Swapped out with new parts to resolve issue unit testing good now with no further issues at this time. Yes to survey.
Tommy B.
RANGE KITCHENAID KODE300ESS04 Last visit found unit operating very under temp. This visit swapped out temperature probes and calibrated the unit. Unit testing good now with no further issues at this time.
Tommy B.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Swapped out water filter. Collected service call and part.
Tommy B.
DISHWASHER WHIRLPOOL WDTA50SAHW0 Customer stated that the issue is the unit will not function. Found the issue to be that the control lock was activated. Showed the customer how to remove the control lock and went over proper use and care with the customer. Also refilled her rinse aid with stock from under her sink. No further issues at this time.
Tommy B.
MW-HOOD COMBO KITCHENAID KHMS2040BSS0 Customer stated the unit is not heating. All other functions test normal. Finding issue to be bad magnetron. Ordering parts to resolve issue. ; rqstng P&A on 1 W10245183 (MAGNETRON) and 1 W10491433 (THERMOSTAT )
Tommy B.
WASHER MAYTAG MVWB765FW3 Customer stated that the u it began to fill and filled to top of agitator despite the unit having small load. Ran diagnostics and found no error codes. Ran automatic test cycle and unit skipped multiple steps indicating a control issue. Ordering new control to resolve issue.; ordrng 1 W11195970 (CONTROL)
Tommy B.
WASHER MAYTAG MVWB765FW3 Customer stated that the u it began to fill and filled to top of agitator despite the unit having small load. Ran diagnostics and found no error codes. Ran automatic test cycle and unit skipped multiple steps indicating a control issue. Ordering new control to resolve issue.; ordrng 1 W11195970 (CONTROL)
Tommy B.
FREEZER WHIRLPOOL WZF34X20DW01 Customer stated that the unit stopped cooling all of a sudden. Found the compressor to not be fully functioning. Starting and stopping intermittently. Ordering start device to resolve issue.; ordrng 1 W11198881 (START DEVICE) and 1 WPW10350564 (CAPACITOR)
Tommy B.
DRYER MAYTAG MDE5500AYW Customer stated the unit was making a noise. Removed front panel to identify location of sound and found a roller had come loose. Replaced and tested unit. No further issues at this time. Collected service call and labor.
Tommy B.
WASHER MAYTAG MVWC565FW2 "Last visit found a faulty control, this visit replaced with a new board to resolve issue. Ran washer through automatic test cycle and unit is testing good with no further issues at this time."
Tommy B.
WASHER WHIRLPOOL WFW75HEFW0 Found issue to be bad ACU. Ordering new appliance control to resolve issue.; rqstng P&A on 1 W11201274 (cntrl-elec)
Shawn W.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer stated that the issue was unit not cooling. Found issue to be that start device was disconnected from compressor. Support was not present, used zip tie to support. Unit tested good now with no further issues at this time."
Tommy B.
REFRIGERATOR KITCHENAID KRFF507ESS01 Found a frozen evaporator in the refrigerator section. Ordering the evaporator fan motor and wiring harness along with the user interface to resolve issues.; ordrng 1 W11033168 (harns-wire) and 1 W11089931 (panel-ui) and 1 WPW10389152 (support)
Tommy B.
DISHWASHER KITCHENAID KDTE104ESS3 Last visit found a broken control panel. Tho visit replaced with a new console.