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Local Reviews
for Hot Springs Village, AR
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Donna - Hot Springs Village, AR
My experience was excellent. Doug was on time, efficient and cheerful. He seemed to really enjoy his work.
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital part of our team
Service
John - Hot Springs Village, AR
Great
Response from ApplianceCare:
Thank you for writing a review!
Great service
Ron - Hot Springs Village, AR
Good
Response from ApplianceCare:
Thank you for writing a review!
Cher
Cheryl - Hot Springs Village, AR
It was ok..
Response from ApplianceCare:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Doug M.
ICEMAKER KITCHENAID KUIX305ESS1 "While repairing sealed system found brown oil coming out of condenser and hot gas valve lines,diagnosed to need additional parts condenser and hot gas valve ; ordrng 1 WP2313624 (condenser) and 1 WPW10534030 (valve-gas)"
Doug M.
ICEMAKER KITCHENAID KUIX305ESS1 "Inspected unit for not making ice, performed service diagnostics found 2 different issues,found recirculating pump not pump water over evaporator plate,found compressor not starting due to shorted start windings,diagnosed to need recirculating pump,compressor and evaporator,sealed system parts covered by manufacturer ; rqstng P&A on 1 W11325175 (RECIRCULATING PUMP ), ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Doug M.
BELLA KITCHENAID KRFC704FSS00 "Replaced listed parts per tech line and service pointer due to ice build up and evaporator and suction line,tested unit operation checks ok"
Doug M.
LAUNDRY MAYTAG MVWC565FW2 "Inspected unit for not putting in enough water, ran service diagnostics found no error codes, performed manual test all steps checked ok, referred customer to use and care guide on how unit works, verified normal operation unit checks ok"
Doug M.
DRYER WHIRLPOOL WED6200SW1 "Inspected unit for grinding noise, found coin between drum and bulk head, removed coin tested unit operation checks ok"
Doug M.
BELLA KITCHENAID KRFC704FSS00 "Inspected unit for leaking water found heavy frost on suction line at compressor, called tech line tech had me check if fresh food evaporator was frozen, verified ice buildup on fresh food evaporator, found service pointer w11033419d , diagnosed to need evaporator cover and main control ; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (ELEC CNTRL )"
Doug M.
N/A N/A n/a "Inspected unit for not heating found power to thermostat and heater ,heater not turning on,diagnosed unit to need thermostat and heater,found parts not available for unit; rqstng P&A on 1 31001630 (thermostat) and 1 31001666 (HEATER)"
Doug M.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit for not cooling properly and not making ice again,performed temperature readings,found freezer temperature 21.2 degrees,fresh food section 42.8 degrees,removed evaporator cover found uneven frost pattern on evaporator,heavy frost at cap tube and heavy frost at middle bottom of evaporator,called tech line tech said unit has partial restriction,diagnosed unit to need evaporator and filter drier,customer does not want unit repaired at this time,customer called Lowe’s,Lowe’s said they will exchange unit but will call customer back first to confirm,at this time not ordering parts unless customer call us back,if customer calls us back due to Lowe’s not exchanging unit,order w11407409 evaporator,us filter drier w10143758 filter drier"
Doug M.
LAUNDRY MAYTAG MVWB835DW4 "Inspected unit for not agitating properly per customer,performed service diagnostics found no error codes, performed manual test all steps checked ok,calibrated unit,had customer put a load of towels in unit performed deep water was found unit is working as designed,informed customer how this unit performs referred customer to use and care guide,verified normal operation unit checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Inspected unit for broken wheels,wheels are not broken,customer concern is how the bottom grille is attached to unit exposing hinges,explained to customer this is grille is designed is cut out from so doors will open correctly,verified normal operation unit checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit for not making ice,tested icemaker jumped t-h icemaker did not cycle,tested 120v at l-n checked ok,replaced icemaker,tested unit operation checks ok ; used 1 WPW10190965 (ICEMAKER) from stock"
Doug M.
RANGE WHIRLPOOL WOD77EC0HS01 "Inspected unit for clock not keeping time,called tech line tech said they are waiting on a software update to correct issue,was able to complete connection to customer WiFi to set time for now,all other functions are working as designed,unit checks ok"
Doug M.
OVEN WHIRLPOOL WFE550S0HZ1 "Replaced door glass and door hinges due to hinges rubbing and door trim separating from glass,tested unit operation checks ok"
Doug M.
OVEN WHIRLPOOL WFE550S0HZ1 "Inspected for oven door issues found outer trim pulling away due to defect in adhesive,found passive door hinge rubbing when opening/closing door,diagnosed to need door hinges and outer door assembly ; ordrng 1 W11249559 (glass-door) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"