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Local Reviews
for Hot Springs, AR
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Frances - Hot Springs, AR
Good but couldn’t fix the whole problem.
Quick and easy
Jeff - Hot Springs, AR
Good job done by Doug. Very satisfied
Response from ApplianceCare:
Thank you for writing a review!
Good service
Robert - Hot Springs, AR
Arrived on time, clean and did not leave a mess. I wish we had more than 10 minutes notice.
Response from ApplianceCare:
Thank you for writing a review! We apologize for any inconvenience that the call-ahead caused.
Very conscientious
Gerold - Hot Springs, AR
Very conscientious. Did a great job.
Response from ApplianceCare:
Thank you for writing a review!
Service was great and they were very friendly
James - Hot Springs, AR
Response from ApplianceCare:
Thank you for giving us your feedback!
Refrigerator repair
Cathy - Hot Springs, AR
Prompt, courteous and professional service. Repaired and is in perfect working order. Will certainly call again.
Response from ApplianceCare:
Thank you for writing a review for us!
Joan F
Joan - Hot Springs, AR
Mr Doug was very considerate and pleasant. Focused on the problem and empathetic to my situation. Great service!!
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital member of our team!
Chuck
Charles - Hot Springs, AR
Good service, knowledgeable tech.
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
very professional
Marcelia - Hot Springs, AR
Response from ApplianceCare:
Thank you for leaving a rating for us!
Great service
Richard - Hot Springs, AR
Doug did an outstanding job fixing my oven! Thank you.
Response from ApplianceCare:
Thanks for leaving a review! Doug plays an instrumental role on our team.
Doug M.
FREEZER WHIRLPOOL GX2FHDXVB08 "Inspected unit for not making ice,tested icemaker jumped t-h icemaker did cycle with 120v,jumped l-v icemaker did not fill,diagnosed to need icemaker and fill valve ; ordrng 1 W10884390 (icemaker) and 1 WPW10498976 (valve)"
Doug M.
KITCHEN JENN-AIR JGCP430WP00 "Attempted to replace burner during repair screws broke into orifice holder and unit still sparking irattic ,diagnosed to need orifice holder and spark module; ordrng 1 W10846623 (holder-orf) and 1 WPW10475147 (module-spk)"
Doug M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Inspected unit for water leak,could not get unit to repeat leak,but found water on plastic housing to wire harness,checked seal for dispenser checked ok,checked seal at float switch checked ok,diagnosed to need inner door and seal; ordrng 1 W10909089 (lower seal,bottom) and 1 W11035418 (door-inner)"
Doug M.
OVEN JENN-AIR JJW2830DP01 "Inspected for f2e1 error code stuck key,performed service diagnostics found only the one error code,performed load tests all steps checked ok,called tech line due to on going issue with unit same error code for the 5th time since customer has owned unit,tech said to install main harness,moisture barrier and control panel ; ordrng 1 W10776434 (gasket) and 1 W11132996 (harns-wire) and 1 W11236888 (console)"
Doug M.
RANGE MAYTAG CHE9800BCE "Replaced bake element due to short,element burnt in two,tested unit found oven would heat and cycle as designed,found shorted relay on control to fan,fan would come on then turn off on its own,found to need oven control 74001641,part is discontinued"
Doug M.
OVEN WHIRLPOOL WOS72EC0HV01 "Inspected unit for an hour glass appearing at random and having to reset time at least once a week,called tech line (Kathy) said that the customer would have down load the whirlpool app and connect unit to WiFi to get the updates to correct issue,verified normal operation unit checks ok"
Doug M.
M/W OTR WHIRLPOOL WMH53521HB3 "Part shipped to me is not the right light socket,per service matters and Marconi the part that was shipped is correct but does not work on this unit,Lisa researching part; schdld next appmnt for 3/12 THU !"
Doug M.
DRYER MAYTAG MED6630HC0 Not all parts in for washer rescheduled; schdld next appmnt for 3/10 TUE !
Doug M.
WASHER MAYTAG MHW6630HC0 Part not in rescheduled ; schdld next appmnt for 3/10 TUE !
Doug M.
RANGE MAYTAG CHE9800BCE "Inspected found bake element shorted burnt in two,diagnosed to need bake element; ordrng 1 WP74003019 (elmnt-bake)"
Doug M.
M/W OTR WHIRLPOOL WMH53521HB3 "Inspected unit found unit is heating normal,found vent ligh not working,found light bulb is good,turned light switch on getting 120v to light socket,diagnosed to need light socket; ordrng 1 WPW10210878 (housng-lmp)"
Doug M.
LAUNDRY WHIRLPOOL CAE2795FQ "Inspected unit banging noise,unit is in a hotel laundry facility,found customer over loading unit by mixing sheets and towels fill tub completely full,informed customer not to mix loads and cut back on load size,verified normal operation unit checks ok"
Doug M.
COOKTOP JENN-AIR JJW3830DP01 "Replaced control panel due to f2e1 error code stuck key,tested unit operation checks ok"
Doug M.
DRYER MAYTAG MED6630HC0 "Inspected unit for long dry times,performed service diagnostics found no error codes,checked vent has good air flow,called tech line for vent exhaust temp range tech said 155-165 degrees f,tested vent temps average 127-138 not hot enough,diagnosed to need acu,heat element,thermistor and hi limit thermostat ; ordrng 1 W11350213 (ACU) and 1 WP3387747 (element) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"
Doug M.
WASHER MAYTAG MVWC565FW2 "Inspected unit for not advancing cycling,performed service diagnostics found f5e2 error code lid latch fault,replaced lid latch tested unit operation checks ok ; used 1 W11307244 (LATCH) from stock"
Doug M.
DISHWASHER MAYTAG MDB4949SHZ0 "Inspected unit for not filling,found bad connection to fill valve not allowing 120v to valve,reset connection with wire tie,tested unit operation checks ok ; used 1 WP8567668 (WIRE TIE) from stock"
Doug M.
COOKTOP JENN-AIR JED3536WB01 "Replaced left front burner switch and element due to short, tested unit operation checks ok"
Doug M.
DRYER WHIRLPOOL WED7990FW0 Replaced filter due to not sealing correctly.tested unit operation checks ok
Doug M.
REFRIG WHIRLPOOL WRV986FDEM01 "Replaced icemaker and fill valve due to not making ice and not filling,icemaker filled operation checks ok"
Doug M.
COOKTOP JENN-AIR JED3536WB01 "Inspected for left front burner not working found burn spot on burner switch causing short to element,diagnosed to need left front burner switch and element ; ordrng 1 WPW10215034 (switch-inf) and 1 WPW10221529 (elmnt-surf)"
Doug M.
REFRIG WHIRLPOOL WRV986FDEM01 "Inspected unit for not making ice, tested icemaker jumped t-h did not cycle found 120v at l-n,jumped l-v did not fill,diagnosed to need icemaker and fill valve; ordrng 1 W10886931 (icemaker) and 1 W11129435 (valve)"
Doug M.
LAUNDRY MAYTAG MVWB865GW0 "Replaced water valve due to unit not fill properly,calibrated unit operation checks ok ,customer not available for signature"
Doug M.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Customer need to reschedule to February 25th,family member in hospital ; schdld next appmnt for 2/25 TUE !"
Doug M.
DRYER WHIRLPOOL WED7990FW0 "Inspected for excessive lint behind lint box for bad service filter,diagnosed to need service filter; ordrng 1 W10754439 (filter)"
Doug M.
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Replaced listed parts per tech line after several attempts to repair unit,still did not fix unit not unit is shorting 20amp fuse when pushing start,called tech line,at this point tech is putting in request for exchange due to the number of attempts to repair,tech he could not document at this time due to their system down could not provide file number"
Doug M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Inspected unit for leak , replaced gasket due to leak around door , tested unit operation checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced ice maker due to not making ice with 120v to ice maker and ice maker not cycling, tested unit operation checks ok"
Doug M.
WASHER MAYTAG MVWB765FW3 "Inspected unit for clicking noise, performed service diagnostics found no error codes, performed manual test all steps checked ok, had customer listen to agitate test she sed unit sounded normal, verified normal operation unit checks ok"
Doug M.
FREEZER WHIRLPOOL GB2FHDXWQ04 "Inspected unit for ice build up in freezer,removed ice found clogged drain tube,installed p-trap,per SP 38253, tested unit operation checks ok ; used 1 W10619951 (P-TRAP) from stock"
Doug M.
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Replaced console,oven appliance manager,microwave acu per tech line due to f6e4 error code,did not solve problem,called tech line found mechanical issue with left interlock,reset interlock now no relays are clicking when pushing but the microwave still won’t start,performed service diagnostics found f6e4 error code,cleared error code,reset module number in service diagnostics,tested unit again same thing except display showing something different as unit is started but not running,called tech line back,tech said to replaced wire harness at this point; ordrng 1 W11316032 (HARNESS ) and 1 W11356954 (HARNESS) and 1 W11356968 (HARNESS)"
Doug M.
REFRIGERATOR JENN-AIR JS48SEFXDA "Inspected unit for water dripping from freezer ceiling , called tech line for service pointer tech gave me service pointer number r8178735 , diagnosed to need drain pan kit and bi metal , found pan kit w10199918 to be discontinued"
Doug M.
WASHER WHIRLPOOL WTW4816FW2 "Replaced main control due to 120v to control green led light not on, calibrated unit operation checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit for not making ice , tested icemaker jumped t-h icemaker did not cycle, tested for 120v at l-n checked ok diagnosed to need icemaker ; ordrng 1 WPW10300024 (icemaker)"
Doug M.
LAUNDRY MAYTAG MVWB865GW0 "Inspected unit for not filling preformed service diagnostics found no error codes, performed manual test all steps checked ok, recalibrated unit, put load of towels in , ran normal cycle unit is running as designed, operation checks ok"
Doug M.
M/W OTR WHIRLPOOL WMH31017HZ3 "Inspected unit for vent hood light not working,tested unit found light not coming on when selecting light functions,tested for 120v to light socket checked ok found light bulb is blown,explained to customer light bulbs are not cover by warranty,verified all other functions are working unit checks ok"
Doug M.
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit for not starting, tried to perform service diagnostics found unit would not respond, inspected main control found green led light not on with 120v to board, diagnosed to need main control ; ordrng 1 W11170319 (cntrl-elec)"
Doug M.
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit for not going past wash cycle, inspected installation found drain hose inserted into standpipe approximately 18-24 inches, reset drain hose into standpipe to 4.5 inches per installation instructions, calibrated unit operation checks ok"
Doug M.
COOKTOP WHIRLPOOL WFC150M0EW2 "Inspected unit for burner elements not heating correctly, tested all burners , all burners checked ok, found this unit has limit switches on burner elements, referred customer to use and care guide explaining temperature limiting coils, verified normal operation unit checks ok"
Doug M.
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Replaced magnetron,interlocks,and fuse due to tripping breaker and shorting fuse when pushing start per tech line,after replacing parts unit no longer tripping breaker still will not start,performed service diagnostics found f6e4 error code mismatch between acu and ui,called tech line tech said to replaced acu to oven,ui,and microwave acu again; ordrng 1 W11261167 (cntrl-elec) and 1 W11297726 (console) and 1 W11325603 (ELEC CNTRL )"
Doug M.
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit for not completing cycles,performed service diagnostics found f1e1 error code main control fault, replaced main control tested unit operation checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit for not cooling correctly,found unit is a garage,customer explained that unit was working good when he bought unit in September,explained to customer as weather cools this unit has an operating range,called tech line to verify,tech said page 4 of use and care guide has operating range if below 55 degrees unit will not perform as designed,verified normal operation unit checks ok file #7726778244"
Doug M.
LAUNDRY MAYTAG MVWB765FC1 "Inspected unit for not starting,found unit would not except cycles,performed service diagnostics found f1e1 error code main control fault,replaced main control,calibrated unit,verified normal operation unit checks ok"
Doug M.
REFRIG WHIRLPOOL ED2KHAXVQ00 "Inspected unit for not cooling,found n frost pattern on evaporator,performed amp test found 4.89 amps then compressor kicks out on over load,diagnosed to need compressor w10309988 374.64,labor 369.99,customer does not want to move forward with repair"
Doug M.
WASHER ROPER RTW4516FW2 "Replaced tub to pump hose due to crack causing water leak,installed supply line,tested unit operation checks ok ; pckd up 2 SU-3805ff (SUPPLY HOSE)s"
Doug M.
REFRIGERATOR JENN-AIR JCD2395WES02 "Replaced dispenser pads due to not dispensing ice/water,tested unit operation checks ok"