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Local Reviews
for Helotes, TX
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Frank - Helotes, TX
Really good service, friendly technition, work was done right and fast.
Response from ApplianceCare:
Thank you for writing a review for us!
Excelente
Mateo - Helotes, TX
Response from ApplianceCare:
Thank you for writing a review!
Appointment
Lynne - Helotes, TX
Response from ApplianceCare:
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Professional service
David - Helotes, TX
Christian was polite, professional and took time to explain things as he went along. He reflects very positively on your company.
Response from ApplianceCare:
Thank you for giving us your feedback! Christian is a vital part of our company.
Great service
Lynne - Helotes, TX
Good
Response from ApplianceCare:
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Chris
Christopher - Helotes, TX
Outstanding professional service
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Good, fast service
Carrie - Helotes, TX
Tommy did a good job and I will use Appliance Care again in the future.
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Great service
Carolyn - Helotes, TX
Dishwasher seems to be working well.
Response from ApplianceCare:
Thank you for writing a review!
Russell
Russell - Helotes, TX
Great service. Richard was courteous.
Response from ApplianceCare:
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Very nice tech. Good worker
Harold - Helotes, TX
Whirlpool stinks. Lost lots of food two times. $50 was not going to cover it.
Response from ApplianceCare:
Thank you for writing a review! Although your experience with the manufacturer did not meet your expectations, we are glad to hear that our technician was able to solve the issue efficiently.
Cbyard05
Chad - Helotes, TX
Response from ApplianceCare:
Thank you for leaving a review!
Exemplary work ethic!
Julie - Helotes, TX
Tommy (Thomas) diagnosed the problem in 5 minutes. He was communicative, professional, personable, respectful and thorough. I want Thomas to repair my appliances every time I need sevice. You are very fortunate to have Thomas with your company. 5 stars, A++!!! Exemplary. Genuine integrety.
Response from ApplianceCare:
Thank you for writing a review! We are so glad to hear your experience with us was a positive one!
Christian G.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS00 Issue stated by customer: receiver hinge damaged. Replaced with ‘customer supplied’ receiver hinges. Reinstalled door. Unit tested good. Informed customer of survey. Collected labor
Christian G.
WASHER WHIRLPOOL WFW5620HW0 "Issue stated by customer: Leaking Is it leaking from the front or the back? Leaking from Front Is the door seal or bellow visibly ripped or damaged? No. Replaced dispenser+housing, replaced lower drawer slide arms. Customer unhappy with length of manual drain hose, states she can’t pull it anywhere to drain if need be. Informed customer the hose is at factory length and there are no modifications I could provide that are whirlpool recommended. Other than that, unit tests good. Informed customer of survey."
Colton B.
RANGE KITCHENAID KOCE507ESS05 "Issue is oven too cold. Replaced control board, unit still too cold. Ordered UI panel but did not grab it from warehouse. Ordering a new oven sensor and rescheduling console. Customer requesting 8-12 appointment on 12th. Gate codes are 1958, 9850. ; ordrng 1 W10859573 (sensor)"
Douglas H.
RANGE WHIRLPOOL KCED600GSS01 "Upon further investigation, found cause not to be blower switch but that the unit wasn’t fully plugged into power source. Plugged unit in fully to resolve the issue. Found foil tape on blower tube torn. Resealed with more foil tape. No further issues at this point. Customer declined email for survey."
Tommy B.
REFRIGERATOR MAYTAG MSS25C4MGW00 Customer out of town and not available today. Rescheduling customer for their availability.; schdld next appmnt for 2/10 MON 11-5
Richard G.
DISHWASHER WHIRLPOOL WDT910SAYE2 "Customer complaint is that the unit is leaking from the bottom. Verified leak from sump/motor assembly. Quoted cost of repairs. Customer will buy a new unit. Collected service call fee. Customer is retired military"
Tommy B.
REFRIGERATOR KITCHENAID KRFC704FBS00 Icemaker was not dispensing ice due to faulty shaft. Replaced with new parts to resolve issue. Unit testing good now. Collected parts cost
Colton B.
WASHER WHIRLPOOL WTW4816FW2 Issue was long fill on washer. Replaced control board and valve to resolve issue. Unit tested good.
Colton B.
DISHWASHER WHIRLPOOL WDT720PADM2 Customer complaint is and F2E2 error code. Finding issue to be control board not sending voltage to touch pad. Ordering new control to resolve issue. Unit has 2019 purchase date with a 2017 serial number. Reaching out to NR for more info. ; ordrng 1 W11413274 (CONTROL )
Colton B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Issue is that dishwasher will not drain. Issue appears to be a bad valve in drain line. Ordering new one to resolve. Call # 210-264-9401.; ordrng 1 8269144A (drain hose) and 1 WPW10545278 (drain hose)
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 "Spoke with customer about warranty, contacted partner team and they will get warranty updated. KB homes have additional 1 year warranty. Ran calibration on unit down 10 degrees. Unit was already set to plus 30 degrees. Unit was still running too hot, dropped down to plus 10 degrees. Adjusted unit to plus 5 degrees. Top temperature looks good now at 5 degrees, will have customer use it and see if they see a difference."
Colton B.
WASHER MAYTAG MVWC565FW1 Issue is a LF on washer. Replaced valve from truck stock to resolve issue. Unit tested good.; used 1 W11210459 (VALVE) from stock
Douglas H.
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit not cooling. There is evidence of a leak as there is Freon and dye all over the ground around the unit. Checked all visible junctions and tubing including EVAPs. Couldn’t locate leak. Did notice Freon seeping out of the cavity by the freezer. Compartment. Calling techline to report findings. Spoke with Dave. He stated unit is unrepairable. Read disclaimer to me. Sr 7726931237
Colton B.
DISHWASHER WHIRLPOOL WDF760SADM3 "Issue is that dishwasher is not washing dishes, detergent left in tub. Wash motor never ran in diagnostics. Finding issue to be a bad sump assembly. Quoted customer for P&L, collected service call. Customer declined repair."
Colton B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Issue was broken top rack adjusters and drain pump. Replaced adjusters and drain pump, unit tested good. Left survey flyer behind."
Colton B.
WASHER WHIRLPOOL WTW4816FW2 Issue is that the unit will not advance cycle. Found LF error code in diagnostics. Water flow into the unit seems fine. Valves passed resistance checks and don’t seem to be clogged. Ordering a new control board per tech sheet. Also ordering new valve just in case. Customer prefers afternoon appointment.; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve)
Tommy B.
REFRIGERATOR KITCHENAID KRFC704FBS00 Need auger sharks as it is stripped. Please place customer on urgency list. ; ordrng 1 W11228132 (shaft)
Colton B.
MICROWAVE OVEN KITCHEN AID KOCE507ESS05 "Issue is inconsistent heat in oven. Tested oven, temperature was very inconsistent. Was 100 degrees cold when oven said it was done pre heating. Ordering control board and panel to resolve issue. Parts are covered under Ferguson warranty. Collected service call and quoted customer in labor on return visit. Control panel is out of stock PSP.; ordrng 1 W11093258 (panl-cntrl) and 1 W11179310 (cntrl-elec)"
Colton B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue was door leveling issue. Leveled doors to resolve issue. Unit tested good, talked to customer about survey."
Colton B.
WASHER MAYTAG MHW5630HW0 "Issue is that washer is leaking from dispenser. Cleaned dispenser housing, hose and drum bellow to resolve issue. Unit tested good. Also recommended using a detergent with a lower concentration and less of it."
Colton B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Issue is a no drain dishwasher and a broken upper rack adjuster. Drain issue appears to be due to broken glass in drain pump, damaging drain pump impellers. Order drain pump and rack adjusters to resolve issue. ; ordrng 1 W10712395 (adjuster) and 1 W10876537 (drain pump)"
Colton B.
DRYER WHIRLPOOL WED5000DW2 "Issue is a no heat dryer. Found issue to be a faulty heating element. Replaced heater, unit now heats as intended. Found a lot of lint around dryer, advised customer to vacuum as it can be a fire hazard. Talked to customer about survey.; used 1 279838 (ELEMENT) from stock"
Douglas H.
WASHER SAMSUNG WA5451ANWXAA02 Unit making grinding noise during spin. Found issue to be failing clutch assembly. Quoted 514.23 for P&L. Customer didn’t want to proceed with repair due to cost of repair. Collected Sc for this ticket and for 66262 on this ticket.
Douglas H.
DRYER SAMSUNG DV5451AEWIXAA01 Unit not heating. Finding heater assembly to be the issue. Quoted 397.40 for P&L. Customer didn’t want to proceed with repair due to cost of repair. Reference 66261 for Sc payment.
Tommy B.
REFRIGERATOR KITCHENAID KRFC704FBS00 Last visit found faulty icemaker arm. Resolved issue by replacing icemaker. No further issues at this time.
Tommy B.
OVEN ELECTRIC (S JENN-AIR JJW3430DP01 User interface is not functioning as designed. Ordering console to resolve issue.; ordrng 1 W11087468 (console)
Tommy B.
WASHER WHIRLPOOL WTW8000DW5 customer stated that the unit is not performing during some cycle selections. Ran diagnostics and revealed error codes F0E4 F8E1 F9E2 F3E2. Replaced with a new water inlet valve to resolve issues. Unit testing good now with no further issues.
Tommy B.
RANGE JENNAIR JED8430ADB 71001304 blower motor and fan switch WP74009254 are the part numbers required to fix unit. Blower Has been discontinued. Job marked as complete.
Tommy B.
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 Swapped out interlock set along with fuse to restore power and function to unit. Unit tested good now with no further issues.
Tommy B.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Customer stated that the issue was at the unit has faulty icemaker arm and the auger motor does not spin the blades to dispense ice. Disassembled and reassembled ice bin components and crusher arm not spins with auger motor. Taped the wires to heater for ice fill tub to avoid future heater issues. Will need new icemaker. Collected service call, parts and labor. ; ordrng 1 W10908391 (icemaker)"
Tommy B.
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 Called techline spoke to Robert. SR7726789543 there is a known issue for the products with serial number starting seven weeks past the date of manufacture for the unit. Ordering interlock switch kit to resolve service pointer issues.; ordrng 1 W10138793 (fuse) and 1 W11244494 (interlock)
Richard G.
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Customer states that following the repair by previous tech, the icemaker would not stop making ice. It overflows and has to be emptied. Found unit to have a bad bin thermistor. Quoted customer cost of part and labor. Issue is unrelated to previous issue. customer will order the part himself. Collected service call fee."
Tommy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer stated that the unit is cooling beyond desired temperature and freezing food in fridge. Swapped out damper control to resolve issue. Unit testing good now. Yes to survey.
Tommy B.
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 "Swapped control to resolve functioning issues, but the tech ordered the wrong parts for interlock switch. Ordering correct parts to resolve issue.; ordrng 1 W10269458 (switch) and 1 W10269460 (switch)"
Christian G.
RANGE JENNAIR NOT AVAILABLE. "Issue stated by customer: range not operating properly. Customer saw popping from burner and fan was constantly running. Found top right burner wire had been burned off and was an exposed wire with broken ceramic block. Taped exposed wires. Fan wires had burned together, cut, taped and reattached wires so operating properly. Could not find model# customer stated she would look at other options to purchase new unit."
Christian G.
OVEN ELECTRIC [S KITCHEN AID KOSE500ESS04 "Issue stated by customer: oven not heating on convection bake properly, takes long time to bake small items. And bottom drawer gets hot to touch. Found hole cut by contractor that allows heat to go straight into drawer allowing heat to dissipate and sit in bottom drawer. See pics. Unit test good."
Tommy B.
WASHER WHIRLPOOL MVWB765FW3 Replaced broken wire harness to complete job. Ran through automatic test cycle and unit passed all functions. No further issues at this time.
Tommy B.
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 Customer unavailable during schedule time frame. Rescheduling the customer.; schdld next appmnt for 12/17 TUE !
Tommy B.
WASHER MAYTAG MVWB855DC1 Last visit found faulty counsel. Swapped out with new counsel to resolve issue. Unit tested good now.
Christian G.
DISHWASHER WHIRLPOOL WDT780SAEM1 "Issue stated by customer: heating not working. Replaced control. Ran unit through diagnostics. Drain pump clogged initially not allowing diagnostic cycle to be completed. Cleaned unit out, No error codes. Informed customer on proper loading and cleaning procedures to avoid related issues. Unit test good. Informed customer of survey."
Richard G.
MICROWAVE OVEN JENN-AIR JMC3415ES01 "Replaced 4 switches, bracket, switch lever, and fuse. Tested to complete. Unit is good to go."
Steven G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator after adding dye drier two weeks ago checked both evaporators and condenser did not find a leak anywhere, checked pressures they are good and both evaporators are frost on them, customer to watch and call if any problems"
Tommy B.
REFRIGERATOR MAYTAG MSS25C4MGW00 Customer stated that the unit is not making ice. Found ice and scale obstructing the water inlet pipe for icemaker. Used steam gun to blow out debris. Water did not fill during service test. Ordering door. ; ordrng 1 LW11026430 (DOOR)
Tommy B.
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 "Customer stated the previous service company began to work and did not complete it. All functions seem operational, however when engaged, the unit does not power for heating. Inspection reveals that the control board needs to be switched. Ordering interlocks in case previous installation was done incorrectly.; ordrng 1 WP8206419 (interlock) and 1 WPW10156813 (interlock) and 1 WPW10729328 (cntrl-elec)"
Tommy B.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Customer stated that the issue is the lower oven has never been used but glass is damaged. Inspection revealed this to be the case. Ordering new lower oven door glass to resolve issue.; ordrng 1 W10577911 (oven door glass)