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Local Reviews
for Helotes, TX
Powered by Fluid LOCALAwesome Service
Aida - Helotes, TX
The technician they sent out went way above and beyond customer service. I highly recommend this company.
Great service
Andrew - Helotes, TX
This company provides the best service for Whirlpool products in the San Antonio area! Don’t waste your time with other service providers that hesitate to serve warranty customers.
Refrigerator
Esperanza - Helotes, TX
The young man was very polite and very careful with his work didn’t want to spill ice on floor
Great job.
Mark - Helotes, TX
Friendly and knowledgable technician.
Great Service within Warranty
Robin - Helotes, TX
Exemplary service.
Response from ApplianceCare:
Thank you for giving u your feedback!
Gentleman that came out was very awesome
Jean - Helotes, TX
Gentleman that came out was very awesome
Response from ApplianceCare:
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Appliance service
Jean - Helotes, TX
Appliance service
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Great work!
Frank - Helotes, TX
Really good service, friendly technition, work was done right and fast.
Response from ApplianceCare:
Thank you for writing a review for us!
Excelente
Mateo - Helotes, TX
Response from ApplianceCare:
Thank you for writing a review!
Appointment
Lynne - Helotes, TX
Response from ApplianceCare:
Thank you for writing a review!
Professional service
David - Helotes, TX
Christian was polite, professional and took time to explain things as he went along. He reflects very positively on your company.
Response from ApplianceCare:
Thank you for giving us your feedback! Christian is a vital part of our company.
Great service
Lynne - Helotes, TX
Good
Response from ApplianceCare:
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Chris
Christopher - Helotes, TX
Outstanding professional service
Response from ApplianceCare:
Thank you for leaving a review!
Good, fast service
Carrie - Helotes, TX
Tommy did a good job and I will use Appliance Care again in the future.
Response from ApplianceCare:
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Great service
Carolyn - Helotes, TX
Dishwasher seems to be working well.
Response from ApplianceCare:
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Russell
Russell - Helotes, TX
Great service. Richard was courteous.
Response from ApplianceCare:
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Very nice tech. Good worker
Harold - Helotes, TX
Whirlpool stinks. Lost lots of food two times. $50 was not going to cover it.
Response from ApplianceCare:
Thank you for writing a review! Although your experience with the manufacturer did not meet your expectations, we are glad to hear that our technician was able to solve the issue efficiently.
Cbyard05
Chad - Helotes, TX
Response from ApplianceCare:
Thank you for leaving a review!
Exemplary work ethic!
Julie - Helotes, TX
Tommy (Thomas) diagnosed the problem in 5 minutes. He was communicative, professional, personable, respectful and thorough. I want Thomas to repair my appliances every time I need sevice. You are very fortunate to have Thomas with your company. 5 stars, A++!!! Exemplary. Genuine integrety.
Response from ApplianceCare:
Thank you for writing a review! We are so glad to hear your experience with us was a positive one!
Tommy B.
REFRIGERATOR KITCHEN AID KRFF707ESS01 Called tech line spoke to Austin sr7728797464 tech line recommends using service pointer to resolve issue. Will need evaporator fan wiring harness with thermistors to resolve issue.W11092686F service pointer; rqstng P&A on 1 W11033168 (harns-wire) and 1 WPW10389152 (support)
Richard G.
REFRIGERATOR KITCHENAID KRFC704FPS03 Replaced ui. Tested to complete. Unit is good to go.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint is that the unit isnt dispensing water consistently. Customer also states it is a new filter and when they switch them, they last approximately 2 weeks. Unit dispensing full cup on measured fill without filter and 1/3 cup of water with filter. Called tech line spoke to Leon. SR7728822200 He states that all tests conclude the unit is functioning as designed. Installed new filter for customer to ensure that new filter is installed correctly."
Tommy B.
REFRIGERATOR KITCHEN AID KRFF707ESS01 Swapped evaporator fan motor and wiring harness protect line recommendation. Defrosted entire evaporator. Unit tested good now with no further issues at this time
Tommy B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer stated that the issue is the lights in the freezer is out and multiple lights in the refrigerator are out. Will need to order new light module to resolve issue.; ordrng 1 W10695459 (module)
Colton B.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Issue was broken wire on door preventing ice making. Replaced door to resolve issue. Told customer to let us know if it doesnt start making ice.
Richard G.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced icemaker. Tested to complete. Unit is good to go
Richard G.
DISHWASHER KITCHENAID KDTE334GPS0 "Customer states unit is now leaking from the bottom left side of the door, but only a little. Verified leak. Ordering bottom door seal and inner door.; ordrng 1 W10909089 (lower seal,bottom) and 1 W10919271 (door-inner)"
Richard G.
OVEN ELECTRIC (D WHIRLPOOL KODE500ESS04 "Customer complaint is that the unit is not working. Found error codes F9E0 on both top and bottom ovens (product not wired correctly), F6E1 (over temperature) on top oven. Cleared error codes and preheated both ovens to 350. Both ovens reached temperature. Will need to order controls and sensors.; ordrng 1 W10801665 (cntrl-elec) and 2 W10859573 (sensor)s and 1 W11086141 (console) and 1 W11179310 (cntrl-elec)"
Richard G.
WASHER WHIRLPOOL WTW6120HC0 "Customer complaint is that the unit received an error while washing bulky items. Says it worked fine after previous visit, until now. Entered diagnostics and found error code F0E7 load detected during clean washer cycle. Customer states they have not used any clean washer cycles. Cleared error code and ran service test. All steps passed service test. Ran unit through calibration. Customer will contact us if the error comes back again, Tested to complete. Unit is good to go."
Colton B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Issue is very low ice production. Previous tech did not reset unit after installing new ice maker. E5 error code still present. Reset unit, error code is gone from ice maker. Unit is testing good, told customer to call if issue persists."
Colton B.
COOKTOP GAS JENN-AIR CVGX2423B0 "Issue is that the hot light on switch will only stay lit in certain places on the switch. Finding issue to be a bad valve, which have been discontinued. Previous tech did not explain this well, customer is upset that they were charged a SC fee and a return visit was scheduled when the part was discontinued. Customer will be calling to see if they can get SC fee refunded as authorization included labor. Letting AE know of situation."
Richard G.
WASHER MAYTAG MVWB750YW0 "Customer complaint is that the unit will display an oL code no matter what wash cycle is used. Entered diagnostics and found no error codes. Unit went through tests C0 and C1. C1 ran until the unit was about 3/4 of the way full, then stopped and gave the oL code. Unit likely has an issue with the suspension or the gearcase. Quoted customer cost of both repairs. Customer wants to proceed with the suspension. Collected service call fee."
Tommy B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Play that is faulty user interface. This visit swapped out with new parts to resolve issue. Unit tested good now.
Tommy B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer stated that the issue is the unit is not producing ice. Found low ice production in the ice bin. Ran thermistor tests along with icemaker harvest and fill tests. The unit passes all of those functions. Found issue to be a faulty user interface. Ordering parts to resolve issue.; ordrng 1 W11387387 (UI )
Richard G.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Replaced ice maker. However, found wires behind ice maker to be severed where they enter the door. Likely were severed when the ice maker was initially installed in the door. Will need to order a new door.; ordrng 1 W11254957 (dor-fip)"
Richard G.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS00 Customer states the unit has already been fixed by another tech. Unit is good to go.
Richard G.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Replaced motor and solenoid. Tested to complete. Unit is good to go. Other parts not needed.
Colton B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue was a non operational dispenser due to dented door. Replaced door to resolve issue.
Colton B.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Customer complaint was not being able to open the freezer door. Found issue to be ice under bin in freezer. Defrosted ice and drain tube to resolve issue.
Christian G.
WASHER MAYTAG MVWB865GW0 Issue stated by customer: soap dispensing out of housing as soon as it’s filled. Replaced dispenser drawer and checked for any over suds error codes. No codes present. Advised customer to run a test load. Unit tests good at this time.
Justin R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Running unit through diagnostics, unit working as designed. Spray arms working, heating element working. Will refer customer to User care guide."
Richard G.
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 "Customer complaint is that the oven fan wasn’t running, then the power went out to the unit. Also stated previous tech said he was ordering the trim for the sides of the unit that holds the unit in the wall. Not seeing any notes for that. Ordering main harness, blower, fuse and trim.; ordrng 1 W10536160 (cover) and 1 W10536160 (cover) and 1 W11136132 (harns-wire) and 1 W11204568 (fuse-thrml) and 1 W11245567 (blower)"
Richard G.
WASHER MAYTAG MVWB765FW3 "Replaced lid, lid lock, and hinges. Tested to complete. Unit is good to go."
Colton B.
REFRIGERATOR KITCHEN AID KRFF507HPS00 "Issue is no ceiling lights. Installed control board, still no lights. Need to order lights for refrigerator. Ceiling lights are expart. Told customer we’d call when they get in. ; ordrng 1 W11205082 (LIGHT MODULES ) and 1 W11205083 (LIGHT MODULE )"
Douglas H.
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Upon replacing cam assembly, bolt broke off in the upper hinge. Ordering upper hinge to resolve the. ; ordrng 1 WPW10485980 (TOP FREEZER HINGE)"
Colton B.
MICROWAVE OVEN KITCHEN AID KOCE507ESS09 Issue is that unit has flickering lights in oven compartment. Called DH who confirmed control board diagnosis. Ordering a control and returning. ; ordrng 1 W11179310 (CONTROL)
Douglas H.
WASHER MAYTAG MVWB835DC4 Last trip found faulty latch. Replaced latch to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Douglas H.
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Last trip found faulty EVAP fans causing the noise. Replaced both fans to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Christian G.
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Issue stated by customer oven not powering on at all. Replaced control and thermal:al fuse. Unit powered on. Found F6E6 stored. Cleared error code. Tested unit on connect bake to 350. Ran broil test as this was where customer unit failed. Unit successfully broiled for 5-10min no further issues at this time.
Christian G.
RANGE MAYTAG MER8700DS1 Issue stated by customer: burners keep varying in temps. Replaced infinite switches and control. Unit tests good. Informed customer of survey.
Douglas H.
WASHER MAYTAG MVWB835DC4 "Customer stated that unit was not functioning properly. Ran auto test cycle and unit would stop on certain parts of the cycle. Switched out control and UI board to resolve the issue. Ran test cycle again and got lid lock error. Attempted manual test for lid lock, lid lock not functioning. Ordering lid lock to resolve the issue. ; ordrng 1 W10861642 (latch)"
Douglas H.
WASHER MAYTAG MVWX655DW1 ESTIMATE ONLY!! Unit not functioning. Found motor control errors and faulty motor. quoted 480.36 for P&L for control. Didn’t include motor price into quote due to motor still being covered under 10 yr part warranty. Collected Sc. ; rqstng P&A on 1 W11116592 (cntrl-elec) and 1 W11283592 (motor-drve)
Douglas H.
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Customer stated that unit was making rattling noise. Found issue to be faulty EVAP fan. Ordering 2 fans to resolve the issue.; ordrng 2 W10854409 (motor-evap)s
Douglas H.
REFRIGERATOR JENN-AIR JS48PPDUDE01 Customer stated hinge pops when opening and closing door. Ordering cam assembly for freezer door.; ordrng 1 WPW10121046 (etension)
Ezequiel V.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Replaced drip pan, adapter and ui tested refrigerator no error found during testing or operation. Unit is working as designed job complete."
Christian G.
DISHWASHER KITCHENAID KDTE334GPS0 Issue stated by customer: Unit not drying properly. Replaced front panel. Unit tests good. No issues at this time.
Christian G.
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Issue stated by customer: Nothing Is Working - No Power - Wall Oven. Replaced control and console. Still no power. Voltage tested good from wall and to control. Called Techline. Traced short to a ground not connected and thermal fuse blown. Ordering parts.; ordrng 1 W10536160 (cover) and 1 W10536160 (cover) and 1 W11204568 (fuse-thrml)
Richard G.
WASHER MAYTAG MVWB765FW3 "Customer complaint is that the lid lock is not functional, and that the lid itself is broken in the corner. Snapped pic of broken lid. Ordering lid lock and lid.; ordrng 1 W10810403 (lid lock assy) and 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)"
Christian G.
MW-HOOD COMBO WHIRLPOOL WMH75021HZ "Issue stated by customer: MW not heating. Found cause to be control. Quoted customer . Control(+tax), labor(+tax). S.call(+tax). Customer stated they’d call back if moving forward with install. Customer paid s.call(+tax) via card."
Colton B.
DRYER WHIRLPOOL LER7646JQ0 Issue was a squeaking dryer. Finding issue to be a shredded belt. Did a full dryer repair kit on unit. Unit now runs quietly. Collected SC & Part cost. Unit tested good.; used 1 4392065 (REPAIR-DRYER) from stock
Colton B.
REFRIGERATOR WHIRLPOOL WRS571CIHV00 "Issues was a bad start device. Replaced start devic, unit testing good. Collected P&L."
Christian G.
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Issue stated by customer: oven not turning on at all. Voltage from wall/plug tests good at 240. Fuse looks good. Could hear unit clicking as I touched each button. Ordering panel and control to resolve issue.; ordrng 1 W11093241 (panl-cntrl) and 1 W11179310 (cntrl-elec)
Christian G.
RANGE MAYTAG MER8700DS1 "Issue stated by customer: burners keep varying in temps. One would stay on high no matter the temp, others would turn on and off for a minute at a time and loose temps. Control buttons also are getting stuck causing issues. Ordering infinite switches and control to resolve issues.; ordrng 1 WP3149404 (switch-inf) and 1 WPW10411934 (switch-infFR) and 1 WPW10434452 (switch-inf FL) and 1 WPW10655845 (cntrl-elec)"
Douglas H.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "ESTIMATE ONLY! Customer stated unit not cooling, found unit cooling properly, then customer stated it started to defrost then when they changed the temp it started working again. Also water in base of refrigerator compartment and water dripping from ice maker. Ran diagnostics testing to check unit. Found first issue to be ice box fan not running, would need adapter kit, then cooling issue was caused by the UI not receiving temps properly. The water in fridge compartment caused by a slight bow in drip pan. Quoted 867.15 for P&L plus tax. Customer wanted as estimate. ; rqstng P&A on 1 W10836964 (pan-drip) and 1 W10864519 (adapter) and 1 W11330971 (UI), states that autho needed"