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Local Reviews
for Helotes, TX
Powered by Fluid LOCALGreat Service
James - Helotes, TX
Tommy very professional and explained everything.
Response from ApplianceCare:
Thank you for the review!
Awesome Service
Aida - Helotes, TX
The technician they sent out went way above and beyond customer service. I highly recommend this company.
Great service
Andrew - Helotes, TX
This company provides the best service for Whirlpool products in the San Antonio area! Don’t waste your time with other service providers that hesitate to serve warranty customers.
Refrigerator
Esperanza - Helotes, TX
The young man was very polite and very careful with his work didn’t want to spill ice on floor
Great job.
Mark - Helotes, TX
Friendly and knowledgable technician.
Great Service within Warranty
Robin - Helotes, TX
Exemplary service.
Response from ApplianceCare:
Thank you for giving u your feedback!
Gentleman that came out was very awesome
Jean - Helotes, TX
Gentleman that came out was very awesome
Response from ApplianceCare:
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Appliance service
Jean - Helotes, TX
Appliance service
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Great work!
Frank - Helotes, TX
Really good service, friendly technition, work was done right and fast.
Response from ApplianceCare:
Thank you for writing a review for us!
Excelente
Mateo - Helotes, TX
Response from ApplianceCare:
Thank you for writing a review!
Appointment
Lynne - Helotes, TX
Response from ApplianceCare:
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Professional service
David - Helotes, TX
Christian was polite, professional and took time to explain things as he went along. He reflects very positively on your company.
Response from ApplianceCare:
Thank you for giving us your feedback! Christian is a vital part of our company.
Great service
Lynne - Helotes, TX
Good
Response from ApplianceCare:
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Chris
Christopher - Helotes, TX
Outstanding professional service
Response from ApplianceCare:
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Good, fast service
Carrie - Helotes, TX
Tommy did a good job and I will use Appliance Care again in the future.
Response from ApplianceCare:
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Great service
Carolyn - Helotes, TX
Dishwasher seems to be working well.
Response from ApplianceCare:
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Russell
Russell - Helotes, TX
Great service. Richard was courteous.
Response from ApplianceCare:
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Very nice tech. Good worker
Harold - Helotes, TX
Whirlpool stinks. Lost lots of food two times. $50 was not going to cover it.
Response from ApplianceCare:
Thank you for writing a review! Although your experience with the manufacturer did not meet your expectations, we are glad to hear that our technician was able to solve the issue efficiently.
Cbyard05
Chad - Helotes, TX
Response from ApplianceCare:
Thank you for leaving a review!
Exemplary work ethic!
Julie - Helotes, TX
Tommy (Thomas) diagnosed the problem in 5 minutes. He was communicative, professional, personable, respectful and thorough. I want Thomas to repair my appliances every time I need sevice. You are very fortunate to have Thomas with your company. 5 stars, A++!!! Exemplary. Genuine integrety.
Response from ApplianceCare:
Thank you for writing a review! We are so glad to hear your experience with us was a positive one!
Tommy B.
REFRIGERATOR WHIRLPOOL WRF540CWHB00 "Sealed system request submitted, spoke to Robert on tech line.; saved tckt"
Douglas H.
RANGE KITCHEN AID KOSE500ESS02 "Oven turned off again after service yesterday. Per a conversation with techline, pulled unit checked plug on unit side for loose connections, none found. Checked outlet as well appears to be either a loose connection or bad outlet on home side. Recommended to contact an electrician to resolve that issue. No further issues at this point."
Tommy B.
DISHWASHER JENN-AIR JDTSS246GP0 This visit found heater to be functional. Missed diagnosis by previous technician. Discussed use and care with customer and reviewed ways to maximize performance of the dishwasher. No further issues at this time
Tommy B.
REFRIGERATOR WHIRLPOOL WRF540CWHB00 "No cool refrigerator. No frost pattern on evaporator, compressor functional upon arrival. Unit will need a sealed system evaluation. Amp draw reading .653; schdld next appmnt for 11/24 TUE !"
Douglas H.
RANGE KITCHEN AID KOSE500ESS02 "Last trip found faulty door switch, console and control. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
Colton B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue was a frozen over evaporator. Replaced evaporator cover with the defrost sensor attached. Fan and thermistors were operational in diagnostics.
Douglas H.
RANGE KITCHEN AID KOSE500ESS02 "Last trip found faulty door switch, console and control. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
Colton B.
REFRIGERATOR WHIRLPOOL WRX735SDHV "Issue was that unit was unable to switch between cubed and crushed ice. Replaced solenoid, unit tested good."
Colton B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Compressor is running fine. Finding ice build up on refrigerator evaporator to be the issue. Freezer temps are good. Ordering new evaporator cover to resolve issue. 2 in SSB. ; ordrng 1 W10889841 (cover-evap)
Tommy B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Customer stated that the issue is the unit stopped cooling. No compressor function. Minimal amp draw at the wall which is receiving good voltage. Ordering new inverter board to resolve issue.; ordrng 1 W11164517 (cntrl-elec)
Tommy B.
RANGE WHIRLPOOL GW399LXUS06 Diagnosis already completed part already ordered. ; saved tckt
Richard G.
OVEN ELECTRIC (D KITCHENAID KEBS279BWH01 Customer complaint is that the unit is receiving error code F6E1 oven over range temperature. Found unit to have a bad control board. Ordering control and sensor. Collected service call fee.; ordrng 1 WP74008369 (sensor- ov) and 1 WPW10317345 (cntrl-elec)
Tommy B.
DISHWASHER MAYTAG MDB9959SKZ0 Previous visit found faulty pump and motor assembly. Swapped out with new parts to resolve issue. Unit tested good with no further issues at this time.
Justin R.
REFRIGERATOR KITCHENAID KBSN602EPA01 "Unit is defective, has 2 small scratch on the inside of door. ; ordrng 1 W10800782 (dor-fip ss)"
Douglas H.
RANGE KITCHEN AID KOSE500ESS02 Upon arrival unit appeared to have no power to it. Breaker not tripped. Turned breaker off then back on and unit had power to it. As soon as door was opened power appeared to disappear. Finding issue to be door switch shorting out control and console. Ordering all 3 to resolve the issue. ; rqstng P&A on 1 W10883049 (DOOR LATCH) and 1 W11093241 (CONSOLE ) and 1 W11179310 (CONTROL )
Douglas H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit not washing. Found f4e3 motor not functioning error. Could hear it trying but not washing. Ordering motor assembly to resolve the issue. ; schdld next appmnt for 11/2 MON !
Douglas H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Last trip found faulty motor. Replaced motor to resolve the issue. Unit testing good now. No further issues at this point.
Richard G.
WASHER WHIRLPOOL MVWB765FW3 "Customer complaint is that the lid is not locking. Spoke with customer about oow costs. She states it was called in before her manufacturers warranty expired, but does not have the receipt for proof of purchase. She states the extended warranty was supposed to start on November 1st. Informed customer we will need the repair authorization to be dispatched from her extended warranty provider. Wrong serial number was listed in work order. Updated serial number. Lid lock is functioning properly, lid is broken. Lid will need to be ordered if given an authorization. Instructed customer that she will need to contact MAYTAG or extended warranty to get a dispatch for repair. Setting as estimate only.; ordrng 1 W11259006 (lid)"
Douglas H.
WASHER WHIRLPOOL WTW6120HC0 "Last trip techline stated to replace gearcase if issue persists. Replaced gearcase to resolve the issue. Calibrated unit, ran auto testing. Unit is functioning properly now. No further issues at this point."
Colton B.
REFRIGERATOR WHIRLPOOL WRX735SDHV "Issue is that refrigerator does not switch between cubes and crushed ice. Finding issue to be a faulty Solenoid, ordering new one and returning. Gate code is #8686.; ordrng 1 WPW10309866 (solenoid)"
Tommy B.
REFRIGERATOR KITCHEN AID KRFF707ESS01 Customer stated the issues that the evaporator in the freezer section has ice buildup. Observed ice buildup on the evaporator cover which has been damaged. Will need a user interface and evaporator cover per tech line recommendation to complete service. Ordering parts to resolve issue.; rqstng P&A on 1 W11089931 (panel-ui) and 1 W11211387 (cover-evap)
Tommy B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated that the issue is the unit is not producing ice. I ran icemaker test through user interface and found the motor to be dead. Unit will need a new icemaker to complete service. Collected service call.; ordrng 1 W11294907 (icemaker)
Tommy B.
REFRIGERATOR KITCHEN AID KRFF707ESS00 Customer stated that the issue is the unit is not sealing properly and also there is ice accumulating in the freezer. Found it to be faulty gasket. Ordering parts to resolve issue.; ordrng 1 W10407216 (gasket-fip)
Tommy B.
REFRIGERATOR KITCHEN AID KRFF707ESS01 Recommends swapping the evaporator cover due to frost pattern only occurring on the left side.Use the steam gun to defrost evaporator in refrigerator section and also replaced the evaporator cover. Unit is tested good now with no further issues present at this time.
Tommy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer stated that the issue is the unit does not make adequate amounts of ice. Also there is a weird noise when the unit is making ice. Observed the issue to be a faulty water inlet valve. Ordering new valve to resolve issue.; ordrng 1 W11043013 (valve)
Tommy B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that the issue is the unit leaks rinse aid from the dispenser. Swapped out with a new dispenser to resolve leaking issues. Unit is testing good at this time. Verified warrantee with AE.
Tommy B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Called tech line spoke to Kathy. SR7729098766
Tommy B.
REFRIGERATOR KITCHEN AID KRFC302ESS02 Called tech line spoke to Austin. SR7729099352
Tommy B.
REFRIGERATOR KITCHEN AID KRFF707ESS01 Called tech line spoke to Leon. Recommends swapping the evaporator cover due to frost pattern only occurring on the left side. ; ordrng 1 W11211387 (cover-evap)
Tommy B.
REFRIGERATOR KITCHEN AID KRFC302ESS02 Swapped out door gasket on freezer door to resolve ice accumulation in freezer compartment. No further issues at this time.
Tommy B.
REFRIGERATOR SAMSUNG RF28HFEDBS Spoke with MD and the customer has called in stating they are receiving a new unit and they canceled the appointment.
Tommy B.
REFRIGERATOR KITCHEN AID KRFC302ESS02 Customer stated that the issue is the unit is building a frost in the freezer section. Found issue to be caused by the gasket not sealing properly at the top right corner. Ordering parts to resolve issue.; ordrng 1 W10571967 (frz door gasket (gr))
Tommy B.
RANGE MAYTAG MER6600FZ2 Swapped out wiring harness that was burned out. Unit testing good now with no further issues at this time.
Colton B.
RANGE WHIRLPOOL n/a Issue was no gas. Unit is working fine now. Construction in the area must have turned gas off. Unit tested good.
Douglas H.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Unit not cooling as PO showing on display. PO error is power outage. Found issue due to be caused by power supply shorting out main control. Replaced both to resolve the issue. This isnt the same issue but caused a no cool issue. Attempted to Collect Sc & labor, customer didnt answer. Sent message to AE regarding. Parts under 1 yr warranty."
Tommy B.
REFRIGERATOR WHIRLPOOL WRF535SMBM Customer stated that the issue is the unit is not cooling. Upon arrival the unit was unplugged. Cannot diagnose non-cooling issue without adequate cooling time. Advised customer to plug in the unit two days prior to our next appointment. Door gaskets are not sealing properly. Ordering gaskets to resolve issue. Suspect possible sealed system issue. Unable to confirm with our unit having been plugged in.; rqstng P&A on 1 W10571967 (frz door gasket (gr)) and 2 W10830162 (gasket-fip)s
Richard G.
WASHER WHIRLPOOL n/a "Called customer, states he cancelled this appointment and will contact us to reschedule."
Richard G.
DRYER WHIRLPOOL WED5100HW0 Customer complaint is that the unit is not powering on and is only getting 120 on one of the legs. Verified issue. Found that the plug was not fully connecting with the outlet. Adjusted plug so that unit is now functioning properly. Tested to complete. Unit is good to go.
Tommy B.
WASHER WHIRLPOOL WTW8040DW4 Last visit found faulty water inlet valve. This has swapped out with a new valve to resolve this year. Ran automatic test cycle and unit cleared all tests. No further issues at this time.
Tommy B.
DISHWASHER MAYTAG MDB9959SKZ0 "Customer stated that the issue is the unit will not drain. Drain pump does not actuate and also when entering diagnostics, unit did not perform as expected. Would not enter diagnostic sequence. Ordering a control to resolve issue.; ordrng 1 W11410063 (CONTROL)"
Tommy B.
RANGE MAYTAG MER8700DS1 Called tech line spoke to JK. SR772 call was disconnected and no call back so could not get the reference number. JK states that the unit is functioning normally.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Previous visit found faulty diffuser and thermistor. Swapped out with new parts to resolve issue. Unit tested good at this time with no further issues.
Tommy B.
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 Swapped out control to resolve light functioning issue. Unit tested good now with no further issues at this time.
Tommy B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Could not remove the light module entirely. Rescheduled for Techline recommendation. ; saved tckt
Tommy B.
DRYER WHIRLPOOL WED4815EW1 Customer stated that the issue is the unit is not drying clothes by the end of the cycle. Customer states they are using the timed cycle and not the sensor cycle. The unit is heating and has motion as well as airflow. The unit is tested good with no further issues at this time. Recommended to customer to try using the sensor cycle for improved results.