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Local Reviews
for Helotes, TX
Powered by Fluid LOCALGreat service
Justin - Helotes, TX
Guy did a great job, great customer service
Response from ApplianceCare:
Thank you!
Great service
George - Helotes, TX
Response from ApplianceCare:
Thanks!
Awesome!
Megan - Helotes, TX
Tom was great, very friendly and informative!
Response from ApplianceCare:
Thanks!
Parts not available
Harold - Helotes, TX
Parts are never available. Have to wait weeks to finish job
Response from ApplianceCare:
Thank you for taking the time to leave a review. We do apologize for the current inconvenience of delays on parts, we are hopeful that as the manufactures ramp up production we will begin to have parts to customers at much sooner pace.
Waste of money
Darren Ramirez - Helotes, TX
When I called in to request a service call I told the receptionist the issue appears to be the control panel on my Maytag washer. She took my model number down and my comments. The technician was friendly and knowledgeable but he said the part is no longer available. Why come out only to say parts are not available for my washer model? I understand he has to diagnose the problem but why even look at my washer if parts cannot be obtained. Feel a bit jipped.
Great Service
James - Helotes, TX
Tommy very professional and explained everything.
Response from ApplianceCare:
Thank you for the review!
Awesome Service
Aida - Helotes, TX
The technician they sent out went way above and beyond customer service. I highly recommend this company.
Great service
Andrew - Helotes, TX
This company provides the best service for Whirlpool products in the San Antonio area! Don’t waste your time with other service providers that hesitate to serve warranty customers.
Refrigerator
Esperanza - Helotes, TX
The young man was very polite and very careful with his work didn’t want to spill ice on floor
Great job.
Mark - Helotes, TX
Friendly and knowledgable technician.
Great Service within Warranty
Robin - Helotes, TX
Exemplary service.
Response from ApplianceCare:
Thank you for giving u your feedback!
Gentleman that came out was very awesome
Jean - Helotes, TX
Gentleman that came out was very awesome
Response from ApplianceCare:
Thank you for giving us your feedback!
Appliance service
Jean - Helotes, TX
Appliance service
Response from ApplianceCare:
Thank you for giving us your feedback!
Great work!
Frank - Helotes, TX
Really good service, friendly technition, work was done right and fast.
Response from ApplianceCare:
Thank you for writing a review for us!
Excelente
Mateo - Helotes, TX
Response from ApplianceCare:
Thank you for writing a review!
Appointment
Lynne - Helotes, TX
Response from ApplianceCare:
Thank you for writing a review!
Professional service
David - Helotes, TX
Christian was polite, professional and took time to explain things as he went along. He reflects very positively on your company.
Response from ApplianceCare:
Thank you for giving us your feedback! Christian is a vital part of our company.
Great service
Lynne - Helotes, TX
Good
Response from ApplianceCare:
Thank you for writing a review!
Chris
Christopher - Helotes, TX
Outstanding professional service
Response from ApplianceCare:
Thank you for leaving a review!
Good, fast service
Carrie - Helotes, TX
Tommy did a good job and I will use Appliance Care again in the future.
Response from ApplianceCare:
Thank you for writing a review!
Great service
Carolyn - Helotes, TX
Dishwasher seems to be working well.
Response from ApplianceCare:
Thank you for writing a review!
Russell
Russell - Helotes, TX
Great service. Richard was courteous.
Response from ApplianceCare:
Thank you for writing a review!
Very nice tech. Good worker
Harold - Helotes, TX
Whirlpool stinks. Lost lots of food two times. $50 was not going to cover it.
Response from ApplianceCare:
Thank you for writing a review! Although your experience with the manufacturer did not meet your expectations, we are glad to hear that our technician was able to solve the issue efficiently.
Cbyard05
Chad - Helotes, TX
Response from ApplianceCare:
Thank you for leaving a review!
Exemplary work ethic!
Julie - Helotes, TX
Tommy (Thomas) diagnosed the problem in 5 minutes. He was communicative, professional, personable, respectful and thorough. I want Thomas to repair my appliances every time I need sevice. You are very fortunate to have Thomas with your company. 5 stars, A++!!! Exemplary. Genuine integrety.
Response from ApplianceCare:
Thank you for writing a review! We are so glad to hear your experience with us was a positive one!
Justin R.
DRYER WHIRLPOOL WED5100HW1 "Replaced damaged terminals and power cord, tested to complete."
Justin R.
COOKTOP GAS KITCHEN AID KCGD506GSS00 Blower not received yet. Reschedule for when it comes in. ; O-emld tckt
Justin R.
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Replaced bad aux pump and recirculating pump.
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replace console ui and damper for unit. Didnt need to change thermistor in freezer.
Justin R.
DRYER MAYTAG MED6230HW1 "Will need leveling leg, will reschedule for when leg comes in. ; schdld next appmnt for 2/16 TUE !"
Justin R.
DISHWASHER KITCHEN AID KDTE254EWH1 "New code F8E4, ; ordrng 1 WPW10531320 (Drain pump) and 1 W10866124 (Control) and 2 WPW10546503 (Adjuster)s"
Tommy B.
REFRIGERATOR WHIRLPOOL WRF535SMBM Swapped out broken door gaskets to resolve cooling issues. New freezer gasket should resolve ice accumulation in the freezer section. No further issues at this time.
Justin R.
WASHER MAYTAG MVWX655DW2 "Found F8E1, and F0E5 stored in unit. Unit has a bad water valve, cold is not coming out correctly. ; ordrng 1 W11127357 (Water valve housing assembly)"
Justin R.
WASHER MAYTAG MVW7232HW0 "0911 gate code. F7E4 stored in system. Customer said unit would not push out water during normal cycle. While running diagnostics I was able to get unit to push out water. During diagnostics F6E3 occurred, basket and agitator not spinning correctly. ; ordrng 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10915700 (Stator) and 1 W11423759 (Gearcase)"
Justin R.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Replaced drain extension, noticed thermistor cover broken will order and replace. Cleared drain, customer will monitor over the next couple of days. If customer calls back in please order drain pan W11457241. ; ordrng 1 W11238397 (Thermistor cover)"
Justin R.
RANGE WHIRLPOOL WFE320M0EW2 "Found main harness damaged, will need to order and replace. ; ordrng 1 W11416847 (Main harness)"
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Found unit freezing refrigerator section, we will need to go forward with control. Will also order thermistor for freezer and UI; ordrng 1 W10316760 (Thermistor) and 1 W11284720 (Ui)"
Colton B.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Issue was oven temps were off. Replaced console and sensor to resolve issue. Unit tested good. Calibrated unit.
Justin R.
COOKTOP GAS KITCHEN AID KCGD506GSS00 "Gate code #2140 1209 garage code Unit is in a vacant house, noise coming from blower fan. Will need second tech. ; ordrng 1 W11083804 (Blower)"
Justin R.
DRYER WHIRLPOOL WED5100HW1 "5098 gate code, found terminal block damaged as well as the plug. Will need both. ; ordrng 1 279318 (Terminal block/wiring) and 1 PT400 (Power cord)"
Justin R.
DISHWASHER KITCHEN AID KDTE254EWH1 "Unit has multiple issues, top rack adjuster needs to be replaced."
Justin R.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Found water at bottom of fridge from runoff from drain port, will need drain extension. Will need to thaw out drain hole and possibly add metal clip that goes down drain. ; ordrng 1 W11084807 (Drain extension) and 1 819043 (Heat probe drain) and 1 W11330971 (Console)"
Colton B.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Customer issue is that the temperatures are still incorrect. Ordering a new oven sensor and console to resolve issue. ; ordrng 1 W11296171 (Console) and 1 W10859573 (Sensor)
Colton B.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Customer issue is that the temperatures are still incorrect. Ordering a new oven sensor and console to resolve issue. ; ordrng 1 W11296171 (Console) and 1 W10859573 (Sensor)
Tommy B.
WASHER WHIRLPOOL WFW5620HW2 Reviewed use and care with customer. Could not duplicate issue of unit not completing cycles in the home. No errors in diagnostics and the unit passed all functions in automatic test mode. No further issues at this time.
Tommy B.
REFRIGERATOR JENN-AIR JB36NXFXRE installed icemaker arm. No payment required per AE.
Justin R.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Evaporator is frozen up again, checking amps off of kill a watt meter to determine bad compressor or not. Spoke with DH he says it is more than likely a restriction. Scheduled when main control and drier comes in. ; rqstng P&A on 1 W11109499 (Drier) and 1 W11389713 (Main control) and 1 W11225853 (Ui)"
Tommy B.
REFRIGERATOR AMANA ART308FFDM07 Called tech line spoke to Joel. He stated we need to perform the work and if the issue returns to call back for multiple failures. Replaced control and unit is functional at this time.
Douglas H.
REFRIGERATOR KITCHEN AID KBRC36FKS00 Customer emailed in to cancel appointment
Colton B.
REFRIGERATOR JENN-AIR JFC2089BEM01 "Issue was no ice or dispensing. Finding issue to be a bad filter. Used bypass on unit, water pressure is good. Fill tube on ice maker was frozen. Defrosted fill tube, ice maker now fills and works. Unit tested good. Collected SC and some labor for defrosting fill tube."
Richard G.
RANGE SAMSUNG NX58H5600SS/AA Replaced igniter. Tested to complete. Unit is good to go.
Colton B.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Issue was no lights on oven. Finding issue to be that the light connector was not plugged into the control. Plugged that in, unit tested good."
Tommy B.
REFRIGERATOR JENN-AIR JB36NXFXRE The icemaker arm is the wrong one for this unit. Ordering parts to resolve issue. ; rqstng P&A on 1 W11342242 (ICE ARM)
Douglas H.
WASHER WHIRLPOOL WTW6120HC0 Unit showed f7e1 and f0e7. Finding issue to be control. Ordering control to resolve the issue. ; ordrng 1 W11498804 (CONTROL )
Douglas H.
WASHER MAYTAG MVW7232HW0 Customer stated unit vibration and moved around. Found unit slightly unlevel. Leveled unit to resolve the issue. Also educated customer on proper loading. No further issues at this point
Richard G.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint is that the washer tub springs have come off the tub. Checked out suspension and found it to be very loose. Replaced suspension. Ran unit through calibration and automatic test . All is good. Washer was a little off balance, adjusted legs. Tested to complete. Unit is good to go."
Tommy B.
REFRIGERATOR AMANA ART308FFDM07 No compressor function in arrival. Called tech line spoke to Kathy. SR7729377431 evidence suggests that unit is answering defrost mode. Made recommendations to customer to more accurately gather temperature if issue persists. No further issues at this time
Tommy B.
DISHWASHER KITCHENAID KDPM704KPS0 Customer stated the unit is providing error code for drain. Ran unit through diagnostics with no error codes revealed. Passed all functions in diagnostics. Drain pump blades are in proper position. Used wire tie to secure drain tube in proper position for draining. Reviewed use and care with customer along with cleaning procedures. No further issues at this time. ; used 1 WP8567668 (WIRE TIE) from stock
Richard G.
MICROWAVE OVEN KITCHEN AID KOCE507ESS08 Replaced magnetron. Heated water for 2 minutes. No errors. Unit is heating properly. Tested to complete. Unit is good to go. Collected labor.
Richard G.
COOKTOP GAS KITCHENAID KCGD506GSS00 Replaced burner head. Tested to complete.unit is good to go.
Colton B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue was 2+ hour long cycles. Checked unit, no error codes and unit completed diagnostics cycle. Informed customer that per the user manual cycles should last around 2.5 hours. Customer will monitor situation."
Richard G.
RANGE SAMSUNG NX58H5600SS/AA "Customer complaint is that the bake is not working on the oven. Verified cooktop, and broil works, will need to order bake igniter.; ordrng 1 DG94-00520A (IGNITER)"
Richard G.
COOKTOP GAS KITCHENAID KCGD506GSS00 Customer complaint is that the right side burner is not working. Arrived at home and unit was functioning intermittently. Will need to order burner head.; ordrng 1 W10732971 (burnr-head)
Richard G.
MICROWAVE OVEN KITCHEN AID KOCE507ESS08 "Replaced inverter board. Tested out unit. Unit is still getting error F1E5. According to tech sheet, next step is to replace the magnetron. Magnetron is covered under extended warranty. Quoted additional close of labor. Customer refuses to pay for labor for work done or additional work."
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL GBS307PDS9 Last tech found faulty element. Confirmed diagnosis. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Colton B.
RANGE WHIRLPOOL G7CG3064XS00 "Issue is that all igniters come on by themselves. Found no issue with appliance at the time. Issue couldve been caused by dirty igniters or moisture on the cook top. If a component is bad it would be the spark module, however the spark module seemed to be working fine. Emailed invoice because customer needed it before releasing funds. Notifying office. ; saved tckt"
Colton B.
OVEN ELECTRIC (D JENN-AIR JJW2830DS03 Issue is an F2E1 error code. Reset unit which temporarily made unit work. Still going to replace console. Will call customer when it gets in. ; saved tckt
Douglas H.
REFRIGERATOR AMANA ART308FFDM07 Customer stated cant regulate temps properly. Unit is cooling efficiently. My temp check should temps to be spot on. Issue lies in thermistors and control. Not a SS issue any longer. Ordering control and thermistors to resolve the issue. One of thermistors on b/o; ordrng 1 W11352623 (CONTROL BOX) and 1 W11438736 (RC THERMISTOR ) and 1 WPW10384183 (THERMISTOR )
Douglas H.
COOKTOP GAS JENNAIR JGD3430GS00 Complaint of bezel not sticking. Ordering bezel to resolve. Advised customer that is considered a cosmetic issue and would need to get approval from manufacturer to install part since out of cosmetic warranty. Advised of price of part just in case not covered. Part on b/o; rqstng P&A on 1 WPW10559494 (GROMMET )
Douglas H.
WASHER MAYTAG MAH5500BWW Customer stated control panel not working and loud growling/grinding during spin cycle. Advised prior to diagnosis of Sc rate and potential of parts being discontinued. Customer asked me to diagnose. Control panel functioning properly at this point. Ran a spin cycle to hear noise. Finding that bearing is out. Parts needed for bearing are discontinued. Control panel is discontinued as well. No further issues at this point due to parts being discontinued. Collected Sc.