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Local Reviews
for Helotes, TX

ApplianceCare Rated 4.8 out of 5 stars based on 17 customer reviews

Map of Helotes, TX

Refrigerator




Review of ApplianceCare

The young man was very polite and very careful with his work didn’t want to spill ice on floor


Map of Helotes, TX

Great job.




Review of ApplianceCare

Friendly and knowledgable technician.


Map of Helotes, TX

Great Service within Warranty




Review of ApplianceCare

Exemplary service.


Response from ApplianceCare:

Thank you for giving u your feedback!


Map of Helotes, TX

Gentleman that came out was very awesome




Review of ApplianceCare

Gentleman that came out was very awesome


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Helotes, TX

Appliance service




Review of ApplianceCare

Appliance service


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Helotes, TX

Great work!




Review of ApplianceCare

Really good service, friendly technition, work was done right and fast.


Response from ApplianceCare:

Thank you for writing a review for us!


Map of Helotes, TX

Excelente




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Helotes, TX

Appointment




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Helotes, TX

Professional service




Review of ApplianceCare

Christian was polite, professional and took time to explain things as he went along. He reflects very positively on your company.


Response from ApplianceCare:

Thank you for giving us your feedback! Christian is a vital part of our company.


Map of Helotes, TX

Great service




Review of ApplianceCare

Good


Response from ApplianceCare:

Thank you for writing a review!


Chris




Review of ApplianceCare

Outstanding professional service


Response from ApplianceCare:

Thank you for leaving a review!


Good, fast service




Review of ApplianceCare

Tommy did a good job and I will use Appliance Care again in the future.


Response from ApplianceCare:

Thank you for writing a review!


Great service




Review of ApplianceCare

Dishwasher seems to be working well.


Response from ApplianceCare:

Thank you for writing a review!


Russell




Review of ApplianceCare

Great service. Richard was courteous.


Response from ApplianceCare:

Thank you for writing a review!


Very nice tech. Good worker




Review of ApplianceCare

Whirlpool stinks. Lost lots of food two times. $50 was not going to cover it.


Response from ApplianceCare:

Thank you for writing a review! Although your experience with the manufacturer did not meet your expectations, we are glad to hear that our technician was able to solve the issue efficiently.


Cbyard05




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a review!


Exemplary work ethic!




Review of ApplianceCare

Tommy (Thomas) diagnosed the problem in 5 minutes. He was communicative, professional, personable, respectful and thorough. I want Thomas to repair my appliances every time I need sevice. You are very fortunate to have Thomas with your company. 5 stars, A++!!! Exemplary. Genuine integrety.


Response from ApplianceCare:

Thank you for writing a review! We are so glad to hear your experience with us was a positive one!


Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue was a non operational dispenser due to dented door. Replaced door to resolve issue.

Near Lindrith, Helotes, TX 78023
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 Customer complaint was not being able to open the freezer door. Found issue to be ice under bin in freezer. Defrosted ice and drain tube to resolve issue.

Near Cepeda Rd, Helotes, TX 78023
Christian G.

Christian G.

WASHER MAYTAG MVWB865GW0 Issue stated by customer: soap dispensing out of housing as soon as it’s filled. Replaced dispenser drawer and checked for any over suds error codes. No codes present. Advised customer to run a test load. Unit tests good at this time.

Near Los Lunas Rd, Helotes, TX 78023
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Running unit through diagnostics, unit working as designed. Spray arms working, heating element working. Will refer customer to User care guide."

Near High Bluff Rd, LT, Helotes, TX 78023
Richard G.

Richard G.

OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 "Customer complaint is that the oven fan wasn’t running, then the power went out to the unit. Also stated previous tech said he was ordering the trim for the sides of the unit that holds the unit in the wall. Not seeing any notes for that. Ordering main harness, blower, fuse and trim.; ordrng 1 W10536160 (cover) and 1 W10536160 (cover) and 1 W11136132 (harns-wire) and 1 W11204568 (fuse-thrml) and 1 W11245567 (blower)"

Near Seven L Trail, Helotes, TX 78023
Richard G.

Richard G.

WASHER MAYTAG MVWB765FW3 "Replaced lid, lid lock, and hinges. Tested to complete. Unit is good to go."

Near Eagle Peak, Helotes, TX 78023
Colton B.

Colton B.

REFRIGERATOR KITCHEN AID KRFF507HPS00 "Issue is no ceiling lights. Installed control board, still no lights. Need to order lights for refrigerator. Ceiling lights are expart. Told customer we’d call when they get in. ; ordrng 1 W11205082 (LIGHT MODULES ) and 1 W11205083 (LIGHT MODULE )"

Near Hunters Path, Helotes, TX 78023
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JS48PPDUDE01 "Upon replacing cam assembly, bolt broke off in the upper hinge. Ordering upper hinge to resolve the. ; ordrng 1 WPW10485980 (TOP FREEZER HINGE)"

Near Wickwilde, Helotes, TX 78023
Colton B.

Colton B.

MICROWAVE OVEN KITCHEN AID KOCE507ESS09 Issue is that unit has flickering lights in oven compartment. Called DH who confirmed control board diagnosis. Ordering a control and returning. ; ordrng 1 W11179310 (CONTROL)

Near Hunters Path, Helotes, TX 78023
Douglas H.

Douglas H.

WASHER MAYTAG MVWB835DC4 Last trip found faulty latch. Replaced latch to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Cross Xd Trail, Helotes, TX 78023
Douglas H.

Douglas H.

BEVERAGE CENTER JENN-AIR JUB24FRERS00 Last trip found faulty EVAP fans causing the noise. Replaced both fans to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Wickwilde, Helotes, TX 78023
Christian G.

Christian G.

OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Issue stated by customer oven not powering on at all. Replaced control and thermal:al fuse. Unit powered on. Found F6E6 stored. Cleared error code. Tested unit on connect bake to 350. Ran broil test as this was where customer unit failed. Unit successfully broiled for 5-10min no further issues at this time.

Near Seven L Trail, Helotes, TX 78023
Christian G.

Christian G.

RANGE MAYTAG MER8700DS1 Issue stated by customer: burners keep varying in temps. Replaced infinite switches and control. Unit tests good. Informed customer of survey.

Near Redwood Bend, Helotes, TX 78023
Douglas H.

Douglas H.

WASHER MAYTAG MVWB835DC4 "Customer stated that unit was not functioning properly. Ran auto test cycle and unit would stop on certain parts of the cycle. Switched out control and UI board to resolve the issue. Ran test cycle again and got lid lock error. Attempted manual test for lid lock, lid lock not functioning. Ordering lid lock to resolve the issue. ; ordrng 1 W10861642 (latch)"

Near Cross Xd Trail, Helotes, TX 78023
Douglas H.

Douglas H.

WASHER MAYTAG MVWX655DW1 ESTIMATE ONLY!! Unit not functioning. Found motor control errors and faulty motor. quoted 480.36 for P&L for control. Didn’t include motor price into quote due to motor still being covered under 10 yr part warranty. Collected Sc. ; rqstng P&A on 1 W11116592 (cntrl-elec) and 1 W11283592 (motor-drve)

Near Rocamora, Helotes, TX 78023
Douglas H.

Douglas H.

BEVERAGE CENTER JENN-AIR JUB24FRERS00 Customer stated that unit was making rattling noise. Found issue to be faulty EVAP fan. Ordering 2 fans to resolve the issue.; ordrng 2 W10854409 (motor-evap)s

Near Wickwilde, Helotes, TX 78023
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JS48PPDUDE01 Customer stated hinge pops when opening and closing door. Ordering cam assembly for freezer door.; ordrng 1 WPW10121046 (etension)

Near Wickwilde, Helotes, TX 78023
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Replaced drip pan, adapter and ui tested refrigerator no error found during testing or operation. Unit is working as designed job complete."

Near Sotol Overlook Cir, Helotes, TX 78023
Christian G.

Christian G.

DISHWASHER KITCHENAID KDTE334GPS0 Issue stated by customer: Unit not drying properly. Replaced front panel. Unit tests good. No issues at this time.

Near Seven L Trail, Helotes, TX 78023
Christian G.

Christian G.

OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Issue stated by customer: Nothing Is Working - No Power - Wall Oven. Replaced control and console. Still no power. Voltage tested good from wall and to control. Called Techline. Traced short to a ground not connected and thermal fuse blown. Ordering parts.; ordrng 1 W10536160 (cover) and 1 W10536160 (cover) and 1 W11204568 (fuse-thrml)

Near Seven L Trail, Helotes, TX 78023
Richard G.

Richard G.

WASHER MAYTAG MVWB765FW3 "Customer complaint is that the lid lock is not functional, and that the lid itself is broken in the corner. Snapped pic of broken lid. Ordering lid lock and lid.; ordrng 1 W10810403 (lid lock assy) and 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)"

Near Eagle Peak, Helotes, TX 78023
Christian G.

Christian G.

MW-HOOD COMBO WHIRLPOOL WMH75021HZ "Issue stated by customer: MW not heating. Found cause to be control. Quoted customer . Control(+tax), labor(+tax). S.call(+tax). Customer stated they’d call back if moving forward with install. Customer paid s.call(+tax) via card."

Near Tansy Canyon, Helotes, TX 78023
Colton B.

Colton B.

DRYER WHIRLPOOL LER7646JQ0 Issue was a squeaking dryer. Finding issue to be a shredded belt. Did a full dryer repair kit on unit. Unit now runs quietly. Collected SC & Part cost. Unit tested good.; used 1 4392065 (REPAIR-DRYER) from stock

Near Bluehill Pass, Helotes, TX 78023
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS571CIHV00 "Issues was a bad start device. Replaced start devic, unit testing good. Collected P&L."

Near Bar X Trail, Helotes, TX 78023
Christian G.

Christian G.

OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Issue stated by customer: oven not turning on at all. Voltage from wall/plug tests good at 240. Fuse looks good. Could hear unit clicking as I touched each button. Ordering panel and control to resolve issue.; ordrng 1 W11093241 (panl-cntrl) and 1 W11179310 (cntrl-elec)

Near Seven L Trail, Helotes, TX 78023
Christian G.

Christian G.

RANGE MAYTAG MER8700DS1 "Issue stated by customer: burners keep varying in temps. One would stay on high no matter the temp, others would turn on and off for a minute at a time and loose temps. Control buttons also are getting stuck causing issues. Ordering infinite switches and control to resolve issues.; ordrng 1 WP3149404 (switch-inf) and 1 WPW10411934 (switch-infFR) and 1 WPW10434452 (switch-inf FL) and 1 WPW10655845 (cntrl-elec)"

Near Redwood Bend, Helotes, TX 78023
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "ESTIMATE ONLY! Customer stated unit not cooling, found unit cooling properly, then customer stated it started to defrost then when they changed the temp it started working again. Also water in base of refrigerator compartment and water dripping from ice maker. Ran diagnostics testing to check unit. Found first issue to be ice box fan not running, would need adapter kit, then cooling issue was caused by the UI not receiving temps properly. The water in fridge compartment caused by a slight bow in drip pan. Quoted 867.15 for P&L plus tax. Customer wanted as estimate. ; rqstng P&A on 1 W10836964 (pan-drip) and 1 W10864519 (adapter) and 1 W11330971 (UI), states that autho needed"

Near Sotol Overlook Cir, Helotes, TX 78023
Christian G.

Christian G.

DISHWASHER KITCHENAID KDTE334GPS0 Issue stated by customer: Unit not drying properly. Found unit vents on front fascia obstructed. Ordering front panel to resolve issues.; ordrng 1 W11165143 (panel)

Near Seven L Trail, Helotes, TX 78023
Colton B.

Colton B.

WASHER MAYTAG MVWB855DC4 "Customer complaint was that washer had too mulch water and would not stop draining after. Got F7E0, F9E1,F3E1 error codes in diagnostics. Checked pressure hose and dome port, all checked good. Replaced control board to resolve issue. Unit tested good"

Near 5 Brooks, Helotes, TX 78023
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS571CIHV00 Issue is a no cool refrigerator. Finding issue to be a faulty start device. Ordering a new one and returning tomorrow. DS is adding part to ticket. Collected SC and quoted customer for P&L on return visit.

Near Bar X Trail, Helotes, TX 78023
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL RBD245PRT00 "Found no display on unit, lights come on but no display. Calling techline to assist, Robert is assisting. microcomputer is no longer available. Will not be able to repair unit. 7727540181. Part number needed is 8303883"

Near Bluehill Pass, Helotes, TX 78023
Richard G.

Richard G.

DRYER MAYTAG MEDB835DW4 "Customer complaint is that there are long dry times when drying towels. Entered diagnostics and found error codes F4E3 restricted airflow, F4E4 L2 line voltage error. Cleared error codes and checked venting, all good. Ran unit through voltage test. All good. Vent is clear to the roof. Venting in home is going to the roof of the home, possibly restricting some of the air flow to the roof, but the dryer is functioning as designed. Unit is good to go."

Near Los Lunas Rd, Helotes, TX 78023
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG320M0BB2 Last trip found faulty electronic control. Replaced control to resolve the issue unit testing good now. No further issues at this point. Yes to survey and leave behind

Near Hill Top Loop, Helotes, TX 78023
Douglas H.

Douglas H.

RANGE JENN-AIR JGRP548WP02 "Customer stated left oven not holding temperature and right oven doing it intermittently. Checked error codes to find f2e1 stuck/ shorted key, ordering UI for that issue. For temp issues finding control boards. Ordering all boards to resolve the issue. ; ordrng 2 W10888661 (cntrl-elec)s and 1 WPW10145531 (cntrl-elec) and 1 WPW10464534 (cntrl-elec)"

Near Iron Horse Way, Helotes, TX 78023
Christian G.

Christian G.

WASHER MAYTAG MVWB865GW0 Issue stated by customer: dispenser drawer leaking as soon as customer puts detergent in slots. Ordering drawer to resolve issue.; ordrng 1 W10919352 (drawer)

Near Los Lunas Rd, Helotes, TX 78023
Richard G.

Richard G.

WASHER MAYTAG MHW3505FW0 Replaced control panel. Ran unit through automatic test. Tested to complete. Unit is good to go.

Near Adobe Walls Dr, Helotes, TX 78023
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Customer complaint is that the refrigerator section has ice buildup and is leaking onto the floor. Replaced refrigerator section evap motor and steamed out frozen evaporator. Tested to complete. Unit is good to go.

Near Kobort Canyon, Helotes, TX 78023
Christian G.

Christian G.

WASHER WHIRLPOOL WFW85HEFC1 "Issue stated by customer: washer displaying suds code and not draining right. Replaced drawer and clamp, cleared out drain pump. Unit tested good. Informed customer of survey."

Near Cordes Jct, Helotes, TX 78023
Richard G.

Richard G.

REFRIGERATOR KITCHENAID KBSD608ESS01 "Customer complaint is that the icemaker is not working and there is a white film all over the freezer section. Found water line to icemaker completely frozen. Thawed out with steamer. Old icemaker would not call for water, replaced icemaker. New unit called for water. Film in freezer is calcium buildup due to hard water. Tested to complete. Unit is good to go. Recommended customer defrost unit if there is more trouble with the water line."

Near High Bluff Rd, LT, Helotes, TX 78023
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG320M0BB2 Last trip found faulty igniter. Replaced igniter but issue not resolved. Finding now the electronic control isn’t sending power to the igniter. Ordering board to resolve the issue. ; ordrng 1 W11126814 (cntrl-elec)

Near Hill Top Loop, Helotes, TX 78023
Richard G.

Richard G.

WASHER MAYTAG MHW3505FW0 Customer complaint is that the control panel on the washer is not working. Verified no buttons are working. Unable to enter diagnostics. Ordering control and touch pad.; ordrng 1 W10911040 (panel-cntl) and 1 W11201283 (cntrl-elec)

Near Adobe Walls Dr, Helotes, TX 78023
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRV976FDEM01 Replaced evap fan motor and thawed out unit. Tested to complete. Unit is good to go.

Near Hibiscus Cove, Helotes, TX 78023
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG320M0BB2 Unit oven not coming on. Finding issue to be igniter. Ordering igniter due to not having one on the truck. ; ordrng 1 W11176454 (igntr-oven)

Near Hill Top Loop, Helotes, TX 78023
Christian G.

Christian G.

WASHER WHIRLPOOL WFW85HEFC1 Rescheduled to 3/26.; schdld next appmnt for 3/26 THU !

Near Cordes Jct, Helotes, TX 78023
Richard G.

Richard G.

WASHER MAYTAG MVWC465HW2 "Replaced tub ring, valve, and control. Tested to complete. No leaks detected. Unit is good to go."

Near Carmona, Helotes, TX 78023