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Local Reviews
for Garden Ridge, TX

ApplianceCare Rated 5.0 out of 5 stars based on 1 customer reviews

Map of Garden Ridge, TX

Awesome service




Review of ApplianceCare


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Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KRFF507HPS Verified fan is not responsive. Baffle is working. Freezer is cooling. ; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)

Near Shining Elk, Garden Ridge, TX 78266
Jim G.

Jim G.

BUILT-IN M/W JENN-AIR JMDFS24HM01 This unit has an automated door that is malfunctioning. It opens with no issue but sometimes the it will not close. It will sometimes close and then open JK SR# 7727488036. Verified that the issue occurs quite consistently. Ordering gear assembly and rails as a precaution as per techline recommendation. ; ordrng 1 W11199810 (gear asm) and 2 W11201775 (glide-drwr)s

Near Grand Stone, Garden Ridge, TX 78266
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRFC704FPS00 "Checked temperatures, they are fine. Found that the Icemaker switch was on off. Customer explained to me that she had a reverse osmosis system when the unit was first put in. Due to the reported low water flow and frozen water line, this was probably the first problem. The whole time the customer has had the refrigerator it has only made ice for three weeks. Running diagnostics I found that the door ice box thermistor was reading 60 F and the door ice maker tray thermistor was reading 59F. Water valve and ice maker valves turned on. Service test 120 went through a whole cycle and presented PA for all steps successfully passed. I spoke with Brian from Tech-Line and based off the temperature being to high up in the ice box we ran test 59 for the icebox fan again. I could not hear it running and no air was coming out of the cabinet vent leading into the door. I checked the ice box fan at the control board P9-2 wrt P9-3 under load and received 0 VDC. W

Near Forest Waters Cir, Garden Ridge, TX 78266
Devon F.

Devon F.

REFRIGERATOR KITCHENAID KRFC704FPS00 customer complaint was unit would not make ice called tech again they suggested replacing ice maker hey think the ice maker that’s in unit might be wrong model 7727064839 ordering new ice maker to resolve issue.; ordrng 1 W10908391 (icemaker)

Near Forest Waters Cir, Garden Ridge, TX 78266
Devon F.

Devon F.

DISHWASHER KITCHENAID KDTE334GPS0 "Customer complaint was unit would not power on upon arrival customer continuously tells me how the installers are at fault because they dropped it. Also noticed water inside tub and on control board, asked customer again did they use it they said they never used it not even once.(but there is water inside tub and inside door on control board). Ordering new control board and seal to resolve issue.; ordrng 1 W11120155 (control-elect) and 1 W11213719 (seal)"

Near Deer Canyon, Garden Ridge, TX 78266
Devon F.

Devon F.

DISHWASHER KITCHENAID KDTE334GPS0 Duplicate ticket

Near Deer Canyon, Garden Ridge, TX 78266
Devon F.

Devon F.

REFRIGERATOR KITCHENAID KRFC704FPS00 Customer complaint was unit would not make ice replaced UI panel unit is operating as designed.

Near Forest Waters Cir, Garden Ridge, TX 78266
Devon F.

Devon F.

REFRIGERATOR KITCHENAID KRFC704FPS00 Customer complaint was unit would not make ice and freezer compartment wasn’t getting cool enough found evap frozen thawed and tested thermistor test failed ordering new thermistor to resolve issue.; ordrng 1 W11204566 (harns-wire)

Near Forest Waters Cir, Garden Ridge, TX 78266
Devon F.

Devon F.

ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 Customer complaint was unit would leak ran unit for 30 mins no leaks called tech line they said ice makers usually don’t leak instructed cus to record where the leak is coming from next time then give us a call. Collected service call 113.66 cash

Near Trophy Oaks Dr, Garden Ridge, TX 78266
Shawn W.

Shawn W.

MICROWAVE OVEN JENN-AIR JMW3430DP01 "I called customer to let them know I was on the way. No answer, left message. Arrived at home and customer through their Ring system informed me that they were not home and were on the way. I waited about 15 minutes and he arrived. The fan for the microwave sounds excessive. Conducted diagnostics and found F6 E0 UI list contact 22 December 2017. Inducted component activation test and all loads were working. However, the fan noise for the microwave cooling fan was excessive. Found that the housing for the fan was loose. I tightened it down. Called Tech-Line and talked with Kathy to insure procedures were correct because I needed to power down and power back up to have the component activation of the fan to stay running. Fully operational. Job complete. Reduced service fee by for veteran discount, for cabinet removal."

Near Cedar Cavern, Garden Ridge, TX 78266
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL MVWB865GW0 "Found water damage to wall at drain pipe and on ceiling below unit that occurred prior to arrival. Took pictures of damage Ran diagnostics found no leaks on unit did find damage coincided with stand pipe overfilling when unit drains inspected found drain hose installed 1 ft into pipe advised customer that this will hinder performance and that will slow drainage into sewer and cause overfill corrected by installing hose 4.5 inches as per owners manual then filled tub drained all operations normal no leaks, customer stated that this was how unit was installed by contractor for retailer,he bought unit from. Also on dryer he purchased at same time has foil vent that customer states was installed by same contractor. Advised him through owners manual this poses fire risk. Advised of survey and paper."

Near Forest Waters Cir, Garden Ridge, TX 78266
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRSA71CIHN00 The refrigerator temps are fine. Could not find any leak on the refrigerator although there was a bout 1/8 of an inch in the front and back compartments of the drain pan. I found the leak at the clients water source Leaking valve. Client is having a plumber come out to repair it. I told the client to monitor any leaking once the homes water outlet is repaired. This was a Best Buy delivery and I found damage on the right refrigerator door and damage to the grille. I ordered the parts. ; ordrng 1 W10713153 (grille) and 1 W11091615 (dor-fip)

Near Berean Way, Garden Ridge, TX 78266
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MICROWAVE OVEN JENN-AIR JMW3430IL02 Customer provided closing documents for December 17 2019. Found scratch in paint on cabinet on left of oven took pictures advise customer this was pre existing removed door replaced vent tested all operations normal. Customer declined email.

Near Sunset Loop, Garden Ridge, TX 78266
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706ESS01 "Found shorted Ui in deli drawer due to moisture, need to replace deli drawer panel/door to replace internal wire harness due to moisture damaging connections. Needs OTL before ordering.; rqstng P&A on 1 W10733263 (dor-fip ss) and 1 W10769076 (cntrl-elec)"

Near Shining Elk, Garden Ridge, TX 78266
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced assembly upper pan and lower pan front. Replaced control board. Conducted diagnostics, no error codes. Fully operational. Good seal, drawers working as designed. Job complete. One of the stop pans was not delivered by the courier. However, I did not need even the one that was delivered."

Near Comanche Pth, Garden Ridge, TX 78266
Steven G.

Steven G.

ICEMAKER (STANDA SCOTSMAN SCN60GA-1SS Checked ice maker found drain stopped up cleaned found black residue in bin from bearing ordered and collected service call ; ordrng 1 13-0617-58 (o-ring) and 1 A39531-001 (nugget breaker assem)

Near Bindseil Ln, Garden Ridge, TX 78266
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MICROWAVE OVEN JENN-AIR JMW3430IL02 Customer closes on house tomorrow 12/13 will need closing docs for DOP Lower vent to unit has bend in it and causing door to not close correctly ordering new vent rescheduling 12/19; ordrng 1 WPW10327374 (vent-oven)

Near Sunset Loop, Garden Ridge, TX 78266
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRFC704FPS00 Checked refrigerator found fill tube in door to ice maker keeps freezing up tried to replace fill hose could not get it thru replaced door checked operation unit working properly now

Near Forest Waters Cir, Garden Ridge, TX 78266
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Temperatures were normal in both freezer and fresh food. Customer was complaining about the left side icing up and then going away. I had reattached the top bin in the freezer on my last visit because it was sticking out and therefore preventing a solid seal of the freezer door. Upon further examination, both bin front panels had damaged clips. Causing them to pop up when being opened. The icing up problem could be due to that or the panels on occasion propping the door open. It looks like it has a good seal though. I have ordered some replacement parts. Ran component tests and they all checked out. However I did notice that the step 6 defrost option would not come up. There might be a slight defrost issue or perhaps a slight Freon leak. Because the defrost part of diagnostics did not come up, I’m ordering and new control board as well. Customer would like a sealed system tech to double check on the return visit.; ordrng 1 W10564680 (ASSEMBLY PAN

Near Comanche Pth, Garden Ridge, TX 78266
Shawn W.

Shawn W.

DRYER MAYTAG MED6630HW0 Replaced control board. Fully operational. Job complete.

Near Tuscan Hills Dr, Garden Ridge, TX 78266
Steven G.

Steven G.

OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Checked oven found bad ACU, replaced control per SL checked operation unit is working properly now"

Near Ramble Ridge, Garden Ridge, TX 78266
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRFC704FSS01 It took 46 seconds to fill a 8 ounce glass. Ideally we need water dispense at 8-10 seconds for an 8 ounce glass. I confirmed with Whirlpool Tech-Line File Number 772637774 that the water pressure is the issue. I informed the client that he will need to have a licensed plumber bring up the water pressure to a minimum of 30 psi to no more than 120 psi then his ice maker should start producing ice correctly. Told him to give us a call if it does not produce ice correctly once the water pressure is adjusted.

Near Stoney Bend, Garden Ridge, TX 78266
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRB322DMHV00 "Replaced damper and door closure piece, verified unit cooling as should."

Near Katharine Glen, Garden Ridge, TX 78266
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Found UI not displaying, disconnected power checked connections and ohmed wire harness from P1-4 to P1-3 and P1-5 to P1-4 per tech sheet all these test good. Called tech line spoke to Rick SR number 7726325036 found good voltage incoming and dc voltage to UI per Rick since harness tested good replace ACU rescheduling 11/12.; ordrng 1 W11253186 (ACU)"

Near Ramble Ridge, Garden Ridge, TX 78266
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRB322DMHV00 Checked refrigerator replaced control per last tech. Found grinding noise coming from damper ordered ; ordrng 1 12028505B (door closure (blk)) and 1 W10594330 (elect damper)

Near Katharine Glen, Garden Ridge, TX 78266
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRFC704FSS01 Made adjustments as best as possible. They are about as even as I can get them. I am limited how high I can raise the right side foot. I was barely able to get it into the cabinet without damaging it. Job complete.

Near Stoney Bend, Garden Ridge, TX 78266
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRFC704FSS01 "Repaired the loose handle. Could not repair the door leveling issue. These French doors do not have leveling adjusters for the doors. There is a half inch gap between the hinge and the door top on the left (the one we replaced back in March. There is a quarter inch gap between the hinge and the top of the right door. I called Tech-line and spoke with David. He provided two options: The leveling feet on the bottom can be adjusted to alter the level of the doors. Or, there is a shim pack that can be used on the rear fee at. I tried to adjust the feet but would not be able to do it without damaging the clients floor. I called my Supervisor SG. He informed me that our Parts department has devices we can put under the feet to protect the floor. I will need these devices for a return call and I ordered the shim pack as a contingency. I’m setting the appointment for this Friday, please contact the client to confirm and set a time.; ordrng 1 4387828bulk"

Near Stoney Bend, Garden Ridge, TX 78266
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRB322DMHV00 "Installed new control board. It could not be programmed. Called Whirlpool Tech-line and talked to David. He tried many times with me as well as some back routes and it was un-programable. The new one was worse than the old one. I re-installed the old control board with the bad thermostat. I checked the thermistors on each and the resistances were consistent. Called SG to explain the original knocking that the client was complaining about. I also spoke with David at Tech-line about this. The knocking is normal but not as much as it is happening. It tends to happen more when the refrigerator has not been open in awhile (night time). I defrosted the evaporator and straightened out the capillary as best as possible. I have ordered the new control board and scheduled an appointment for this Monday. However, Tech-Line is recommending that a sealed system Tech go out and the client prefers Friday, so I cancelled the appointment. Will need the office to fol

Near Katharine Glen, Garden Ridge, TX 78266
Shawn W.

Shawn W.

REFRIGERATOR KENMORE 106.5177351 "Client had Sears come out to look at this Kenmore refrigerator. They instructed them that it needed a new light kit and would have to charge them. But that, this was a Whirlpool product and that this model had an issue with this light set and that Whirlpool would replace it. The client called Whirlpool, and spoke with Allen on 17OCT2019. He said that although it was out of warranty that they would cover it. He explained that Appliance Care would come out with a light kit and would cover the parts and labor. The model number did not match what was on the job order. Because of this I could not find any Service Manuel. I called tech line, they explained to me that this was a Kenmore product and that we would have to call Sears Technical Assist. Called SG and he told me to stand down, I explained all this to the client. I provided them all the dispatch numbers and such. I stayed for the wife to come home and got on the phone with her and Whirlpool custom

Near Miller Ln, Garden Ridge, TX 78266