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Local Reviews
for Fredericksburg, TX

ApplianceCare Rated 3.8 out of 5 stars based on 8 customer reviews

Map of Fredericksburg, TX

Pat




Review of ApplianceCare

Good service timely. Very helpful with difficult stove


Map of Fredericksburg, TX

Compressor replacement




Review of ApplianceCare

Yea


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Fredericksburg, TX

Worst service experience in my life! 6 weeks of frustration. Paid $435 for work and parts; tech said Ice Maker working fine now. Said 24 hours to cycl




Review of ApplianceCare


Response from ApplianceCare:

THank you for giving us your feedback! We do apologize for any inconvenience you experienced. Our office will be reaching out to you soon.


Map of Fredericksburg, TX

Too many trips for dryer repair




Review of ApplianceCare

Took over 6 appointments, almost two months for dryer to be repaired properly. Poor scheduling, inadequate quality control for parts ordered.


Response from ApplianceCare:

Thank you for giving us your feedback! I will pass this information on to my manager for review and for future training of our technicians. We do apologize for any inconvenience that was caused throughout this service experience.


Map of Fredericksburg, TX

Professional




Review of ApplianceCare

Doug and Sherman were very polite and professional. They were very courteous upon entering house...one of them removed shoes and the other put shoe covers on. They were quick in finding out what the problem was and in fixing it. I would definitely recommend and call them again.


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear your experience with us met your expectations.


Map of Fredericksburg, TX

Our techs were wonderful !!!




Review of ApplianceCare

No issues. Fast and prompt!


Response from ApplianceCare:

Thank you for writing a review!


Map of Fredericksburg, TX

Understood the problem




Review of ApplianceCare

It was quite obvious that the “thimble” design was changed because WP had a slamming open door problem. So when the design was changed no one had enough sense to keep a supply of the old thimble or notify service personnel how to do a correction. So time drug on for over 2 months while the same Wrong part was ordered again!!! In my case the root of the problem came from shipping damage and could not be corrected. The technicians did the best they could in trying to solve the problem thus my rating my rating is of WP.


Response from ApplianceCare:

Thank you for leaving a review for us. We apologize for any inconvenience this caused you. If there was anything we could have done better to bring you 5-star service, please feel free to reach out and let us know.


Map of Fredericksburg, TX

Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks for reviewing!


Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHENAID KUID508ESS0 "Last tech found faulty compressor per techline. Rediagnosed unit to find issue to be clogged water filter. Not a SS issue. Customer explained that when unit was functioning properly the ice bin would over flow with ice. Explained that would be caused by a bad bin thermistor, also explained that I have one with me today. Customer wanted that replaced. Only charged customer for parts cost, no labor to install part. Installed thermistor to resolve that issue. Unit performing as designed now. No further issues at this point."

Near Perfect Valley Trail, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF535SWHW00 Upon arrival ran diagnostics on unit. No codes found. Removed tube from back of unit. Found ice blockage. Removed blockage. No further issues at this time. Unit is functioning as designed.

Near Fredericksburg, TX 78624
Tommy B.

Tommy B.

OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Customer stated that the issue is a scraping noise when you turn on the oven. Found issue to be fan scraping the element assembly which is now damaged. Ordering a fan blade and element assembly to resolve issue.; ordrng 1 W10794042 (nut) and 1 W11098805 (element) and 1 W11301887 (fan-convct)

Near Farm to Market 1376, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHEN AID KUIA15NRHS11 Upon arrival. Checked unit out. No further issues at this time. Unit is functioning as designed. Yes to survey and leave behind. Collected sc.

Near W Morse St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR KITCHEN AID KBFN502ESS02 Attached spring. No further issues at this time.

Near W Creek St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

COMPACTOR KITCHEN AID KUCS03FTPA Upon arrival removed top to try to get plunger to come up. Will not come up. Called tech line. Spoke to Scott. Sr#-7726963144. After testing everything. Took bottom off. Main gear is broken. Ordered parts to resolve issues. Quoted customer +tax p&l; ordrng 1 776035 (STEEL WASHER) and 1 882699 (GEAR DRIVE) and 1 882699 (GEAR KIT) and 1 W11214485 (THRUST WASHER) and 1 WP454512 (SPRING PIN) and 1 WP776036 (CLIP RING)

Near Boot Ranch Cir, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

COMPACTOR KITCHEN AID KUCS03FTPA Upon arrival removed top to try to get plunger to come up. Will not come up. Called tech line. Spoke to Scott. Sr#-7726963144. After testing everything. Took bottom off. Main gear is broken. Ordered parts to resolve issues. Quoted customer +tax p&l; ordrng 1 776035 (STEEL WASHER) and 1 882699 (GEAR DRIVE) and 1 882699 (GEAR KIT) and 1 W11214485 (THRUST WASHER) and 1 WP454512 (SPRING PIN) and 1 WP776036 (CLIP RING)

Near Boot Ranch Cir, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Upon arrival updated model and serial number on ticket. Ordered parts to resolve issues. Bad recirculating pump. Customer is going out of town. Not sure of return date. Will call to schedule appointment. No return appointment made due to of unsure when. Will see if the real estate agent can meet me Monday the 27th to install. Customer will call and advise if so. ; ordrng 1 W11325175 (RECIRCULATING PUMP)

Near Boot Ranch Cir, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

DISHWASHER WHIRLPOOL WDF520PADW7 Upon arrival removed bottom. Leaking from seam behind water valve. Was hit on something and broke off of seam and split seam. Called tech line. Spoke with mike. Sr#-7726954456. He said order tub and change it out. Customer is very mad about situation. Did not reschedule due to unknown when part will be in due to vendor out of stock. ; ordrng 1 W10804026 (TUB ASSEMBLY )

Near W Nimitz St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF535SWHW00 Upon arrival changed out ice maker. No further issues at this time. Unit is functioning as designed. Yes to survey and leave behind.

Near Fredericksburg, TX 78624
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFC300ESS03 "Confirmed diagnosis of bad compressor. Replaced compressor to resolve the issues. Vacuumed unit, held. Recharged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind."

Near Usener Rd, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF991BOOM01 Changed ice maker out. Control board is out. Ordered parts to resolve issues. PA needed for part. ; rqstng P&A on 1 WPW10628307 (CONTROL BOARD )

Near Westmoor St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

COMPACTOR KITCHEN AID KUCS03FTPA Could not verify serial number. Unit won’t open and can’t get pulled out. Customer is going to contact builder to get pulled out. Quoted +tax p&l. Customer will call back when when she finds out when they are coming out to pull out unit. ; ordrng 1 WP777811 (DIRECTIONAL SWITCH)

Near Boot Ranch Cir, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

OVEN ELECTRIC (D JENN-AIR JDS1750EP0 Upon arrival had error code of f8e0. Low fan speed. Checked for obstruction in blower. None found. Checked for bad blower motor. Said motor was bad. When put back together and tested 4 different temp and times. No issues. Ran diagnostics on unit. No error codes. No further issues at this time.

Near S US Hwy 87, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Upon arrival unit was unplugged. Plugged in ran diagnostics on unit. Found no error codes. Unit is functioning as designed. No further issues at this time.

Near Rocky Hill Ln, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHENAID KUID508ESS0 Upon arrival ran diagnostics on unit. No error codes. Very little ice in bin. Called tech line. Spoke to TJ. Sr#-7726881776. Ss issue. Ordered parts to resolve issues. Parts are covered. Quoted customer labor to install compressor. Also ordered correct dryer per DH. ; ordrng 1 W10843121 (DRYER) and 1 WPW10605286 (COMPRESSOR)

Near Perfect Valley Trail, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF535SWHW00 Upon arrival ice maker not working. Checked unit out. Ice maker shows bad. Ordered parts to resolve issues. Customer would like earliest appointment possible. ; ordrng 1 W10884390 (ICE MAKER)

Near Fredericksburg, TX 78624
Sherman  J.

Sherman J.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Control and sump are bad. Address says FREDERICKSBURG but it’s mason tx. Customer will call Lowe’s and have address corrected and find a service company for this area.

Near US-87, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

OVEN ELECTRIC (D KITCHENAID KEBC208KSS04 Upon arrival checked unit. Found thermostat bad. Customer said probably gonna buy new one due to age. Collected 140.73 sc.

Near Ranch Rd 2721, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

DRYER AMANA NED4655EW1 Replaced door latch. No further issues at this time. Unit is functioning as designed.

Near Sunset St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHENAID KUID508ESS1 Replaced water valve. Unit functioning as designed. No further issues at this time. DH approved parts at cost due to issues. Collected 292.77 pl.

Near Perfect Valley Trail, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

ICEMAKER (STANDA SCOTSMAN DCE33PA1SSD Adjusted harvest time upon arrival after speaking with Scotsman. Ordered parts to resolve issues. ; schdld next appmnt for 1/16 THU !

Near Grape Creek Rd, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR KITCHEN AID KBFN502ESS02 Screw broke off ; ordrng 1 W11189635 (SCREW) and 1 W11218690 (HINGE) and 1 W11227370 (SCREW) and 1 WP489282 (SCREW) and 1 WPW10485980 (DOOR HINGE) and 1 WPW10485980 (HINGE)

Near W Creek St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRT111SFDW04 No way to heat up gasket. Coming back Friday with heater. ; schdld next appmnt for 1/10 FRI !

Near W Creek St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF991BOOM01 Faulty ice maker. Do not have one on truck. Customer would like first appointment of day if possible. ; ordrng 1 WPW10764668 (ICE MAKER)

Near Westmoor St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

DRYER AMANA NED4655EW1 Door latch is broken. Ordered parts to resolve issues. ; ordrng 1 WPW10610880 (DOOR LATCH DRYER)

Near Sunset St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

WASHER MAYTAG MVWC565FW1 Upon arrival checked unit over good. Ran diagnostics on unit. No stored error codes. Recalibrated unit. Called tech line. Spoke to Chris. Sr#-7726776814. Checked ui and under unit good as well for any burnt or rubbing signs. Everything checked out good. Unit is functioning as designed. No further issues at this time.

Near Sunset St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

DRYER MAYTAG MEDB835DC4 Upon arrival customer explained what was going on. Ran diagnostics on unit. Checked voltage coming in and under load. No further issues at this time. Yes to survey and leave behind.

Near Ellebracht Dr, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

WASHER MAYTAG MVWB835DC4 Upon arrival. Ran diagnostics on unit. No error codes given. Recalibrated unit. No further issues at this time. Unit is functioning as designed. Yes to survey and leave behind.

Near Ellebracht Dr, Fredericksburg, TX 78624
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Found the temperature at 65 degrees F in the freezer and 69 in the fresh food section. I replaced the control box. The compressor kicked on once I plugged it in, but was unable to enter into diagnostics according to the procedures both in the service manual and the tech sheet (they are slightly different). It would not go into diagnostics with this new control board as well. This indicates that the replacement control board is bad as well and will need to be replaced. I ran the refrigerator to see if it would start cooling. It did not. I contacted Tech-Line and spoke with Rick. I explained the situation, then we got cut off, probably because this is a very rural location. I called SG to get his thoughts. I checked the system and the compressor was running, there was no cooling on the condenser but there was some on the capillary. I’m ordering a new control box a compressor as a contingency and ordering a sealed system tech. I could not get guidanc

Near Reeh-Weinheimer Rd, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

ICEMAKER (STANDA SCOTSMAN DCE33PA1SSD Upon arrival checked unit out. Turned freeze time and cube size up. No further issues at this time.

Near Grape Creek Rd, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF991BOOM01 Upon arrival ran diagnostics on unit. Found no error codes. Ran harvest cycle and fill test. Unit is functioning as designed. No further issues at this time.

Near Westmoor St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 The part number for one in refrigerator is w11184505. The one that is replacing it is w11371382. The wire harness will not match new one. Called my marcone. Spoke to Kevin. He’s gonna call Whirlpool Monday and get back with solution. Customer is very upset. Has company coming in for Christmas. ; O-emld tckt

Near Reeh-Weinheimer Rd, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 The control board does not match up to wire harness. Same as job before. Customer is very upset about it. ; saved tckt

Near Baethge Blvd, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHENAID KUID508ESS1 Changed circulation pump. Water valve is bad. Ordered parts to resolve issues. Called tech line. Spoke to mark. Sr#-7726696946. Quoted customer 464.89 parts and labor including water valve. ; ordrng 1 W10897719 (WATER VALVE)

Near Perfect Valley Trail, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHENAID KUID508ESS1 Changed circulation pump. Water valve is bad. Ordered parts to resolve issues. Called tech line. Spoke to mark. Sr#-7726696946. Quoted customer 464.89 parts and labor including water valve. ; ordrng 1 W10897719 (WATER VALVE)

Near Perfect Valley Trail, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 Checked unit and ice maker. No issues at this time. Unit was moved and very undeveloped. Releveled.

Near W Windcrest St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

DISHWASHER WHIRLPOOL WDT730PAHZ Upon arrival unit was not draining. Checked drain pump and over flow. No issues with the unit. Drain line had 8-10” of solid grease. Flushed out. Put back together. Unit is functioning as designed. Advised customer if called backed out due to blocked drain would be charged sc and labor + tax.

Near Heritage Hills Dr, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHENAID KUID508ESS1 Upon arrival removed bad pump. Harness is wrong. Customer is going out of town. Cleaning lady will be here Thursday. Customer said come in to fix it. Main gate code is 1945. Customer will open gate at house upon arrival. Customer said call after completed and he will give cc info. ; ordrng 1 W11325175 (RECIRCULATING PUMP )

Near Perfect Valley Trail, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 Upon arrival replaced refrigerator door gasket. Made sure sealing good. Leveled unit. No further issues at this time.

Near W Windcrest St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF991BOOM01 Upon arrival found small piece of ice blocking motor from turning. Removed. Ice in maker came out as designed. Ran forced harvest. No codes. Unit is functioning as designed.

Near Westmoor St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Upon arrival thawed out. Replaced dampener. Ran diagnostics on unit. No further issues at this time. Unit is functioning as designed. Yes to survey and leave behind.

Near Triple Creek Rd, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Control not letting me go into diagnostics. Upon arrival customer had temps on max but freezer not freezing. Ordered parts to resolve issues. Scheduled return visit provided parts came in. ; ordrng 1 W11387533 (CONTROL )

Near Reeh-Weinheimer Rd, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHENAID KUID508ESS0 Upon arrival found recirculating pump is bad. Ordered parts. Collected sc. ; ordrng 1 WPW10489122 (RECIRCULATING PUMP )

Near Perfect Valley Trail, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF991BOOM01 Found faulty ice maker upon arrival. Replaced ice maker. No further issues at this time. Yes to survey and leave behind. ; used 1 WPW10764668 (ICE MAKER) from stock

Near Westmoor St, Fredericksburg, TX 78624