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Local Reviews
for Fredericksburg, TX

ApplianceCare Rated 3.9 out of 5 stars based on 9 customer reviews

Map of Fredericksburg, TX

Dryer/ erratic loud noise during operation




Review of ApplianceCare

Doug took time to discover source of problem and replaced defective parts to correct it.


Map of Fredericksburg, TX

Pat




Review of ApplianceCare

Good service timely. Very helpful with difficult stove


Map of Fredericksburg, TX

Compressor replacement




Review of ApplianceCare

Yea


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Fredericksburg, TX

Worst service experience in my life! 6 weeks of frustration. Paid $435 for work and parts; tech said Ice Maker working fine now. Said 24 hours to cycl




Review of ApplianceCare


Response from ApplianceCare:

THank you for giving us your feedback! We do apologize for any inconvenience you experienced. Our office will be reaching out to you soon.


Map of Fredericksburg, TX

Too many trips for dryer repair




Review of ApplianceCare

Took over 6 appointments, almost two months for dryer to be repaired properly. Poor scheduling, inadequate quality control for parts ordered.


Response from ApplianceCare:

Thank you for giving us your feedback! I will pass this information on to my manager for review and for future training of our technicians. We do apologize for any inconvenience that was caused throughout this service experience.


Map of Fredericksburg, TX

Professional




Review of ApplianceCare

Doug and Sherman were very polite and professional. They were very courteous upon entering house...one of them removed shoes and the other put shoe covers on. They were quick in finding out what the problem was and in fixing it. I would definitely recommend and call them again.


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear your experience with us met your expectations.


Map of Fredericksburg, TX

Our techs were wonderful !!!




Review of ApplianceCare

No issues. Fast and prompt!


Response from ApplianceCare:

Thank you for writing a review!


Map of Fredericksburg, TX

Understood the problem




Review of ApplianceCare

It was quite obvious that the “thimble” design was changed because WP had a slamming open door problem. So when the design was changed no one had enough sense to keep a supply of the old thimble or notify service personnel how to do a correction. So time drug on for over 2 months while the same Wrong part was ordered again!!! In my case the root of the problem came from shipping damage and could not be corrected. The technicians did the best they could in trying to solve the problem thus my rating my rating is of WP.


Response from ApplianceCare:

Thank you for leaving a review for us. We apologize for any inconvenience this caused you. If there was anything we could have done better to bring you 5-star service, please feel free to reach out and let us know.


Map of Fredericksburg, TX

Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks for reviewing!


Tommy B.

Tommy B.

RANGE WHIRLPOOL GR448LXPB0 Customer stated that the bake function is intermittently operational. Could not initiate diagnostics. Checked voltage at the control for bake element. Need to replace the control which is discontinued. Collected service call.

Near Luckenbach Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW8500DC2 Last visit found faulty control. This is it swapped with new control to resolve issues. When plugging the unit into the wall noticed a small arc. The console is unresponsive at this time. Will need to order a new controller and a new console. The electrical outlets need to be examined by an electrician.; rqstng P&A on 1 W10812418 (cntrl-elec) and 1 W10838672 (console)

Near Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 Customer stated that the unit stopped making ice. Found issue to be ice arm stuck. Adjutant the arm so it could move freely. No further issues at this time.

Near Reeh Rd, Fredericksburg, TX 78624
Douglas H.

Douglas H.

OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Unit making noise. Found issue to be upper convection fan blade slightly warped. Adjusted fan blade to resolve the issue. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.

Near Farm to Market 1376, Fredericksburg, TX 78624
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Rescheduled customer for earliest availability.; schdld next appmnt for 3/26 THU 12-2

Near Boot Ranch Cir, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the unit stopped dispensing ice. Find issue to be at the icemaker is calling for water unnecessarily causing overflow and freezing of water in the bin assembly. Cannot remove the bin assembly at this time. Ordering a new ice bin and new icemaker to resolve issue.; ordrng 1 W11185686 (ice-contnr) and 1 WPW10300024 (icemaker)

Near Dusk Ln, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR JENN-AIR JFC2290REP00 Customer stated that the unit is not dispensing water. Herd the water valve actuating and determined issue to be filter related after using bypass cap. Unit testing good now. Will need replacement filter from customer. Yes to survey.

Near Highline Ct, Fredericksburg, TX 78624
Douglas H.

Douglas H.

DRYER MAYTAG MEDC465HW0 Unit making noise. Found issue to be a failing roller and a partial restriction in venting on home side. Replaced rollers and advised customer to clean out venting. No further issues at this point. Yes to survey and leave behind. ; used 1 4392067 (REPAIR) from stock

Near Pressler-Henke Rd, Fredericksburg, TX 78624
Douglas H.

Douglas H.

REFRIGERATOR JENNAIR JFFCC72EFP02 "Last tech found faulty compressor, confirmed diagnosis SS issue, found compressor went out due to leak at drier. Replaced compressor and drier to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point. Per Sb web SS work sill covered"

Near Doublehorn Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR SAMSUNG RF263TEAESG "Issue with parts, parts team helping assist with location of ordered components.; schdld next appmnt for 3/27 FRI !"

Near Summit Cir, Fredericksburg, TX 78624
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Customer stated that they turned on the unit yesterday. Residence is not a full-time residence and they only stay during temporary times. Ran diagnostics and unit passed all tests. The icemaker is making ice currently and there are no further issues at this time.

Near Boot Ranch Cir, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR JENNAIR JFFCC72EFP02 Customer stated that the unit is not cooling. Found issue to be a bd compressor. Ordering parts to resolve issue.; ordrng 1 W11393142 (COMORESSOR)

Near Doublehorn Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 The unit is making ice fine. Customer states that the unit is running water non stop. Checked the water level sensor by removing cap from reservoir and starting up the unit. Water level sensor checks out. Ran diagnostics test to ensure all functions check. Unit tested good now with no further issues at this time.

Near Old Kerr Hwy, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW2 "Called techline spoke to TJ SR7727396016. Upon arrival, the customer was using the unit. The unit has no problems at this time. Calling partner team so we are not contacted for the same issue. No further issues at this time."

Near Tanglewood Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the issue is the unit is not dispensing ice. Found huge blocks of ice in the icemaker. These blocks were restricting the auger arm from spinning. Removed the ice and unit is dispensing properly and adequately at this time. No further issues at this time.

Near Dusk Ln, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW3 "Last visit during the automatic test cycle, the latch was functioning abnormally. Swapped out with a new latch and ran the automatic test cycle. Unit testing good now with no further issues."

Near S US Hwy 87, Fredericksburg, TX 78624
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 "Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Upon testing unit, unit began cooling properly. No further issues at this point. Collected labor. Compressor still covered under KA limited part warranty."

Near Danz Ln, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW3 Control did not fully resolve issue. Unit is now powering on but the latch isn’t functioning properly. Ordering latch to resolve issue. ; ordrng 1 W11307244 (latch)

Near S US Hwy 87, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR SAMSUNG RF263TEAESG Customer stated that the issue is the unit is depositing water at the bottom part of the refrigerator section. Found issue to be faulty thermistor on the fridge evaporator. Ordering a new evaporator wiring harness to resolve issue.; ordrng 1 DA96-01170B (WIRING HARNESS)

Near Summit Cir, Fredericksburg, TX 78624
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Last visit found issue to be caused by a non functional fan motor. Swapped out parts to resolve issue .

Near Old Kerr Hwy, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW2 Upon arrival the unit would not power on. Unplugged the unit to reset and ran diagnostics. No error codes in diagnostics and the unit past automatic test cycle. No further issues at this time

Near Tanglewood Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED8500DC4 Customer stated that the unit is receiving AF error code. Checked unit for airway blockage. Unit is testing good. There is a slight accumulation of lint in the home side duct. Customer to try and clean it out to resolve issue. No further issues at this time. Yes to survey.

Near Stoneledge Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER MAYTAG MVWC565FW2 "Customer stated that the unit would not complete a cycle. Drain pump came on automatically once the unit was plugged in. Reset the pump by allowing it to run. No errors in diagnostics and unit passed unto,arid test cycle. Unit testing good now with no further issues at this time. Declined survey."

Near W Live Oak St, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW3 Customer stated that the issue is the unit is not completing cycles. Will fill but not run. No error codes in diagnostics. Unit will not begin automatic test cycle. Ordering control to resolve issue. ; ordrng 1 W11170317 (cntrl-elec)

Near S US Hwy 87, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR AMANA TRI21VE Swapped thermostat with new part to resolve cooling issues. Unit testing good now. Collected parts and labor.

Near Southwoods Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Swapped out frozen and broken fill tube to ice,Aled to resolve dispenser and ice issues. Unit testing good now with no further issues at this time."

Near Dusk Ln, Fredericksburg, TX 78624
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Customer stated the issue is the unit is constantly running. Found problem to be faulty condenser fan motor. Ordering parts to resolve issue.; ordrng 1 W11123104 (motor-cond)

Near Old Kerr Hwy, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW2 Customer stated that the unit was non functional all of a sudden. Unit would not enter diagnostics mode. Power to unit from wall is good. Swapped out with new control to resolve issues. Unit testing good now with no further issues.

Near Tanglewood Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW2 Customer stated that the unit was non functional all of a sudden. Unit would not enter diagnostics mode. Power to unit from wall is good. Swapped out with new control to resolve issues. Unit testing good now with no further issues.

Near Tanglewood Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW2 Customer stated that the unit was non functional all of a sudden. Unit would not enter diagnostics mode. Power to unit from wall is good. Swapped out with new control to resolve issues. Unit testing good now with no further issues.

Near Tanglewood Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated issue is that water is leaking. Found issue to be fill tube blocked with ice. Ordering new fill tube to resolve issue. ; ordrng 1 W11415785 (FILL TUBE)

Near Dusk Ln, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW2 Running behind schedule. The customer has rescheduled. ; schdld next appmnt for 3/9 MON !

Near Tanglewood Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KDTM354DSS4 Swapped out wheels on bottom rack along wit pump assembly to resolve issues. Unit testing good now. No further issues at this time.

Near Pine Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Swapped out ice bin to resolve dispenser issues. Unit testing good now.

Near Beyer Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT720PADM1 Customer stated that the unit is not drying. Error code was a F7E1. Ran diagnostics to reactivate heater. Unit testing good now.

Near Pecan Creek Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 Last visit found a faulty icemaker. Replaced with new icemaker to resolve issues. Unit testing good now with no further issues.

Near Reeh Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW8500DC2 Last visit found faulty control. This visit replaced with new control. Ran automatic test cycle and unit passed all functions. Unit tested good now with no further issues at this time.

Near N Llano St, Fredericksburg, TX 78624
Tommy B.

Tommy B.

COOKTOP ELECTRIC MAYTAG CSE9000BCB Found issue to be switch to burner is faulty. Switch is discontinued. Customer will seek part for repair from outside source.

Near Southwoods Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR AMANA TRI21VE Customer stated that the issue is the unit is operating too cold in the refrigerator section. Multiple items freezing solid. Kept a temperature log using her own thermometer. Found issue to be faulty thermostat. Ordering parts to resolve issue. ; ordrng 1 WP10442410 (thermostat)

Near Southwoods Dr, Fredericksburg, TX 78624
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHENAID KUID508ESS0 "Last tech found faulty compressor per techline. Rediagnosed unit to find issue to be clogged water filter. Not a SS issue. Customer explained that when unit was functioning properly the ice bin would over flow with ice. Explained that would be caused by a bad bin thermistor, also explained that I have one with me today. Customer wanted that replaced. Only charged customer for parts cost, no labor to install part. Installed thermistor to resolve that issue. Unit performing as designed now. No further issues at this point."

Near Perfect Valley Trail, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF535SWHW00 Upon arrival ran diagnostics on unit. No codes found. Removed tube from back of unit. Found ice blockage. Removed blockage. No further issues at this time. Unit is functioning as designed.

Near Fredericksburg, TX 78624
Tommy B.

Tommy B.

OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Customer stated that the issue is a scraping noise when you turn on the oven. Found issue to be fan scraping the element assembly which is now damaged. Ordering a fan blade and element assembly to resolve issue.; ordrng 1 W10794042 (nut) and 1 W11098805 (element) and 1 W11301887 (fan-convct)

Near Farm to Market 1376, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHEN AID KUIA15NRHS11 Upon arrival. Checked unit out. No further issues at this time. Unit is functioning as designed. Yes to survey and leave behind. Collected sc.

Near W Morse St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR KITCHEN AID KBFN502ESS02 Attached spring. No further issues at this time.

Near W Creek St, Fredericksburg, TX 78624
Sherman  J.

Sherman J.

COMPACTOR KITCHEN AID KUCS03FTPA Upon arrival removed top to try to get plunger to come up. Will not come up. Called tech line. Spoke to Scott. Sr#-7726963144. After testing everything. Took bottom off. Main gear is broken. Ordered parts to resolve issues. Quoted customer +tax p&l; ordrng 1 776035 (STEEL WASHER) and 1 882699 (GEAR DRIVE) and 1 882699 (GEAR KIT) and 1 W11214485 (THRUST WASHER) and 1 WP454512 (SPRING PIN) and 1 WP776036 (CLIP RING)

Near Boot Ranch Cir, Fredericksburg, TX 78624