Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.


How can we help?

Local Reviews
for Fredericksburg, TX

ApplianceCare Rated 4.2 out of 5 stars based on 12 customer reviews

Map of Fredericksburg, TX

Very good service




Review of ApplianceCare

As our Jenn Air refrigerator was dying an agonizing death, Appliance Care did a great job of trying to repair it. After determining it was repairable they got in touch with Jenn Air a provided all the information needed to get a new refrigerator sent out.


Map of Fredericksburg, TX

totally professional




Review of ApplianceCare

Scheduling and tracking arrival was excellent. Uniformed. Courteous. Expensive = how many service pros does it take to change a light bulb in the freezer? Answer 2 men and $400.


Response from ApplianceCare:

Thank you for giving us your feedback


Map of Fredericksburg, TX

Great professional service.




Review of ApplianceCare

Service was able to fix refrigeration problem.


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Fredericksburg, TX

Dryer/ erratic loud noise during operation




Review of ApplianceCare

Doug took time to discover source of problem and replaced defective parts to correct it.


Map of Fredericksburg, TX

Pat




Review of ApplianceCare

Good service timely. Very helpful with difficult stove


Map of Fredericksburg, TX

Compressor replacement




Review of ApplianceCare

Yea


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Fredericksburg, TX

Worst service experience in my life! 6 weeks of frustration. Paid $435 for work and parts; tech said Ice Maker working fine now. Said 24 hours to cycl




Review of ApplianceCare


Response from ApplianceCare:

THank you for giving us your feedback! We do apologize for any inconvenience you experienced. Our office will be reaching out to you soon.


Map of Fredericksburg, TX

Too many trips for dryer repair




Review of ApplianceCare

Took over 6 appointments, almost two months for dryer to be repaired properly. Poor scheduling, inadequate quality control for parts ordered.


Response from ApplianceCare:

Thank you for giving us your feedback! I will pass this information on to my manager for review and for future training of our technicians. We do apologize for any inconvenience that was caused throughout this service experience.


Map of Fredericksburg, TX

Professional




Review of ApplianceCare

Doug and Sherman were very polite and professional. They were very courteous upon entering house...one of them removed shoes and the other put shoe covers on. They were quick in finding out what the problem was and in fixing it. I would definitely recommend and call them again.


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear your experience with us met your expectations.


Map of Fredericksburg, TX

Our techs were wonderful !!!




Review of ApplianceCare

No issues. Fast and prompt!


Response from ApplianceCare:

Thank you for writing a review!


Understood the problem




Review of ApplianceCare

It was quite obvious that the “thimble” design was changed because WP had a slamming open door problem. So when the design was changed no one had enough sense to keep a supply of the old thimble or notify service personnel how to do a correction. So time drug on for over 2 months while the same Wrong part was ordered again!!! In my case the root of the problem came from shipping damage and could not be corrected. The technicians did the best they could in trying to solve the problem thus my rating my rating is of WP.


Response from ApplianceCare:

Thank you for leaving a review for us. We apologize for any inconvenience this caused you. If there was anything we could have done better to bring you 5-star service, please feel free to reach out and let us know.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks for reviewing!


Tommy B.

Tommy B.

RANGE KITCHENAID KFEG500EWH3 Replaced cooktop and right side panel due to damage. No other issues at this time. Customer approved finished service.

Near W Burbank St, Fredericksburg, TX 78624
Tommy B.

Tommy B.

RANGE KITCHENAID KFEG500EWH3 Replaced cooktop and right side panel due to damage. No other issues at this time. Customer approved finished service.

Near W Burbank St, Fredericksburg, TX 78624
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KDTM404EBS2 issue is the door will not close. This is a result of bent tub not allowing the door catch to be engaged. Ordering tub to resolve issue. ; rqstng P&A on 1 W10681512 (tub-dishwr)

Near N State Hwy 16, Fredericksburg, TX 78624
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Customer stated the Unit is not producing ice. Ran diagnostics and found the condenser fan motor to be nonfunctional. Ordering new Motor to resolve issues.; ordrng 1 W11123104 (motor-cond)

Near Boot Ranch Cir, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER MAYTAG MVWX600XW0 "In call ahead, customer had questions regarding service and parts and labor costs. She decided she would not like to proceed with repairs and would rather purchase a new unit. Customer to call back if she wishes to proceed with repairs."

Near Morning Glory Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

DRYER WHIRLPOOL n/a The issue is that the drum is not spinning. Found it should be the belt has slipped off of the pulley. Resolve issue by sliding the belt back over the motor. Collected service call and labor.

Near W Park St, Fredericksburg, TX 78624
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFE540H0ES2 Customer stated that she is dissatisfied with the product. There are no functional issues with the unit at this time. Reviewed use and care with customer.

Near Blue Stem Cir, Fredericksburg, TX 78624
Tommy B.

Tommy B.

DRYER AMANA NED4655EW1 Customer stated the unit is making a loud thumping noise. Swapped out dryer repair kit to resolve it. Issue not fully resolved at this time. The drum is bumping against the back panel.; ordrng 1 W10899578 (drum)

Near Baethge Blvd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

RANGE AMANA AER6303MFS2 Customer stated the issue is the oven is not heating. Found issue to be terminal block short. Will need wiring harness to complete repair. Tech sent without parts. ; saved tckt

Near Baethge Blvd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

DRYER AMANA NED4655EW1 Customer stated that the issue is the unit is making a rattling noise. Removed the top cover and found issue to be the unit was rubbing against the lint duct assembly. Corrected the position of the assembly and unit is testing good now with no further issues at this time. Yes to survey.

Near Englemann Oak Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

RANGE KITCHENAID KFEG500EWH3 Range has damage to the right side of the main cover.; ordrng 1 WPW10575396 (panel-side)

Near W Burbank St, Fredericksburg, TX 78624
Tommy B.

Tommy B.

DRYER MAYTAG MEDB835DW4 Found 3 small paint droplets and a small scratch in the left side. Unit is out of cosmetic warranty.

Near W Burbank St, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS571CIHW01 There is a small dent on the right side of the main cover. This part is not a serviceable part.

Near W Burbank St, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW4816FW2 Customer stated that the unit isn’t completing cycles. Diagnostics revealed error F8E1. Swapped out a new valve to resolve issue. Ran automatic test cycle and unit is testing good now with no further issues at this time. Yes to survey.

Near Upper Liveoak Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT720PADM1 F7E1 F8E2 educated customer on the hotwater inlet again and how to avoid the heater malfunctioning.

Near Pecan Creek Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW8500DC2 Replaced console. Ran automatic test mode. Operating as designed.

Near N Llano St, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KFCS22EVMS5 "Last visit found compressor to be functioning intermittently. This time used start device to resolve issue. Unit testing good now with no further issues at this time. Collected service call, P&L."

Near Knopp School Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KUDS40FVSS0 Last visit found melted float switch assembly. This time swapped with new assembly. No further issues at this time.

Near Cool Water Ranch Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR SAMSUNG RF263TEAESG Customer stated that he issue resolved itself after following defrosting recommendation. No further issues at this time.

Near Summit Cir, Fredericksburg, TX 78624
Douglas H.

Douglas H.

REFRIGERATOR JENNAIR JFFCC72EFP02 Unit not cooling found leak in SS coming from heat exchanger right inside cavity. Calling techline to report issue. Spoke with JK. He stated unit un repairable based on info provided. Read off disclaimer to me. Sr 7727597794

Near Doublehorn Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR JENNAIR JS42NXFXDE01 Last visit found a light out in the freezer section. This time swapped out with a new light to resolve issue. No further issues at this time. Collected parts and labor.

Near US-290, Fredericksburg, TX 78624
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KUDS40FVSS0 Customer stated that the issue is there is a piece dislodged from the unit which has melted. The piece is the float switch assembly. Ordering parts to resolve issue. Collected service call parts and labor.; ordrng 1 WPW10077871 (FLOAT SWITCH ASSEM)

Near Cool Water Ranch Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHENAID KUIX505ESS2 On call ahead customer stated that they had changed the filter and cleaned the unit 2 weeks ago. Information was not provided at last visit and the Issue is a bad filter. No further issues at this time.

Near Boot Ranch Cir, Fredericksburg, TX 78624
Shawn W.

Shawn W.

ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Found issue to be a reduction in water flowing into the unit. Believe issue to be related to water flow or pressure. Maintenance will conduct review of home and if issue persists reschedule us. Called Techline spoke to a Kathy SR7727556408

Near Boot Ranch Cir, Fredericksburg, TX 78624
Shawn W.

Shawn W.

REFRIGERATOR JENNAIR JS42NXFXDE01 Found lights out in the freezer section along with one light out in fridge section. Ordering led module to resolve issue. Collected service call.; ordrng 2 W10908166 (module)s

Near US-290, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KFCS22EVMS5 Customer stated that the issue with the unit stopped cooling. Ran diagnostics and checked both thermistors as well as the damper door. Noticed that the compressor is firing intermittently. Ordering a start device to resolve issue.; ordrng 1 W10361443 (start-dev)

Near Knopp School Rd, Fredericksburg, TX 78624
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed ice container and ice maker. Unit testing good now.

Near Dusk Ln, Fredericksburg, TX 78624
Shawn W.

Shawn W.

WASHER SAMSUNG WF42H5000AW Unit needs a new suspension. Parts ordered. ; ordrng 1 DC66-00470B (SHOCK ABSORBER) and 1 DC66-00470B (SHOCK ABSORBER) and 1 DC66-00470B (SHOCK ABSORBER) and 1 DC66-00470B (SHOCK ABSORBER)

Near Kanyon Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER MAYTAG MVWB725BW0 Called techline spoke to Sterling. The conversation centered around the design of the unit and where to look for corrosion. Customer doesn’t not wish to proceed with full tub repair. Collected service call.

Near Cherrywood Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR JENN-AIR JFC2290REP00 Found ice obstructing the icemaker filter. Removed the tube and removed the ice blockage to resolve issue. Unit tested good now with no further issues at this time.

Near Highline Ct, Fredericksburg, TX 78624
Tommy B.

Tommy B.

RANGE WHIRLPOOL GR448LXPB0 Customer stated that the bake function is intermittently operational. Could not initiate diagnostics. Checked voltage at the control for bake element. Need to replace the control which is discontinued. Collected service call.

Near Luckenbach Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW8500DC2 Last visit found faulty control. This is it swapped with new control to resolve issues. When plugging the unit into the wall noticed a small arc. The console is unresponsive at this time. Will need to order a new controller and a new console. The electrical outlets need to be examined by an electrician.; rqstng P&A on 1 W10812418 (cntrl-elec) and 1 W10838672 (console)

Near Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 Customer stated that the unit stopped making ice. Found issue to be ice arm stuck. Adjutant the arm so it could move freely. No further issues at this time.

Near Reeh Rd, Fredericksburg, TX 78624
Douglas H.

Douglas H.

OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Unit making noise. Found issue to be upper convection fan blade slightly warped. Adjusted fan blade to resolve the issue. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.

Near Farm to Market 1376, Fredericksburg, TX 78624
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Rescheduled customer for earliest availability.; schdld next appmnt for 3/26 THU 12-2

Near Boot Ranch Cir, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the unit stopped dispensing ice. Find issue to be at the icemaker is calling for water unnecessarily causing overflow and freezing of water in the bin assembly. Cannot remove the bin assembly at this time. Ordering a new ice bin and new icemaker to resolve issue.; ordrng 1 W11185686 (ice-contnr) and 1 WPW10300024 (icemaker)

Near Dusk Ln, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR JENN-AIR JFC2290REP00 Customer stated that the unit is not dispensing water. Herd the water valve actuating and determined issue to be filter related after using bypass cap. Unit testing good now. Will need replacement filter from customer. Yes to survey.

Near Highline Ct, Fredericksburg, TX 78624
Douglas H.

Douglas H.

DRYER MAYTAG MEDC465HW0 Unit making noise. Found issue to be a failing roller and a partial restriction in venting on home side. Replaced rollers and advised customer to clean out venting. No further issues at this point. Yes to survey and leave behind. ; used 1 4392067 (REPAIR) from stock

Near Pressler-Henke Rd, Fredericksburg, TX 78624
Douglas H.

Douglas H.

REFRIGERATOR JENNAIR JFFCC72EFP02 "Last tech found faulty compressor, confirmed diagnosis SS issue, found compressor went out due to leak at drier. Replaced compressor and drier to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point. Per Sb web SS work sill covered"

Near Doublehorn Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR SAMSUNG RF263TEAESG "Issue with parts, parts team helping assist with location of ordered components.; schdld next appmnt for 3/27 FRI !"

Near Summit Cir, Fredericksburg, TX 78624
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Customer stated that they turned on the unit yesterday. Residence is not a full-time residence and they only stay during temporary times. Ran diagnostics and unit passed all tests. The icemaker is making ice currently and there are no further issues at this time.

Near Boot Ranch Cir, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR JENNAIR JFFCC72EFP02 Customer stated that the unit is not cooling. Found issue to be a bd compressor. Ordering parts to resolve issue.; ordrng 1 W11393142 (COMORESSOR)

Near Doublehorn Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 The unit is making ice fine. Customer states that the unit is running water non stop. Checked the water level sensor by removing cap from reservoir and starting up the unit. Water level sensor checks out. Ran diagnostics test to ensure all functions check. Unit tested good now with no further issues at this time.

Near Old Kerr Hwy, Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW2 "Called techline spoke to TJ SR7727396016. Upon arrival, the customer was using the unit. The unit has no problems at this time. Calling partner team so we are not contacted for the same issue. No further issues at this time."

Near Tanglewood Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the issue is the unit is not dispensing ice. Found huge blocks of ice in the icemaker. These blocks were restricting the auger arm from spinning. Removed the ice and unit is dispensing properly and adequately at this time. No further issues at this time.

Near Dusk Ln, Fredericksburg, TX 78624