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Local Reviews
for Fair Oaks Ranch, TX

ApplianceCare Rated 4.7 out of 5 stars based on 15 customer reviews

Map of Fair Oaks Ranch, TX

Patricia




Review of ApplianceCare

Doug is very polite


Response from ApplianceCare:

Thank you.


Map of Fair Oaks Ranch, TX

Very friendly and very thorough technician




Review of ApplianceCare

Doug has been to our house several times the past couple of years to repair our refrigerator. All work was under warranty. He has always been very friendly and respectful.


Response from ApplianceCare:

Thank you for the review!


Map of Fair Oaks Ranch, TX

3d visit from Colton Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you.


Map of Fair Oaks Ranch, TX

Responsive and professional




Review of ApplianceCare

Had a warranty issue with my washing machine. Appliance Care was dispatched by the manufacturer to diagnose/repair. Appliance care showed was responsive to the issue by notifying me of the window during for the technician, followed by a call from the tech alerting me when he'd arrive. He listened to our concerns and set to diagnosing the problem. Very happy with this team. They did a good job.


Response from ApplianceCare:

Thank you for taking the time to leave us a review, we enjoy hearing back from customers.


Map of Fair Oaks Ranch, TX

Amazing technician




Review of ApplianceCare

Doug is an excellent technician. He knows the products he services and works hard to troubleshoot the problem. Always timely and very polite. Highly recommend him and Appliance Care.


Response from ApplianceCare:

Thank you for the review!


Map of Fair Oaks Ranch, TX

Great Service! Amazing Knowledge




Review of ApplianceCare

Doug is an amazing service technician. He is very knowledgeable regarding my Kitchen Aid fridge. Highly recommend!!


Response from ApplianceCare:

Thank you for the review, we love hearing back from customers.


Map of Fair Oaks Ranch, TX

Washer estimate




Review of ApplianceCare


Response from ApplianceCare:

Thanks!


Map of Fair Oaks Ranch, TX

Doug is amazing tech




Review of ApplianceCare

Doug has provided services at our home three times. He is extremely knowledgeable and able to diagnose problems quickly and accurately. Work is efficient. I request him by name.


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Fair Oaks Ranch, TX

The part worked!




Review of ApplianceCare

Our regular laundry cycle time went from one hour and forty minutes to the normal 55 minutes. thank you for the replacement.


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Fair Oaks Ranch, TX

Great job!




Review of ApplianceCare

Doug rapidly identified the problem with our oven. He ordered the need part and we were back to normal in a few short days. Friendly and efficient service.


Response from ApplianceCare:

Thank you for giving us your feedback! Doug is a vital part of our team.


Christian was awesome!




Review of ApplianceCare

Christian was very polite & professional. Found the problem right away...very much an asset to your Company. Will definitely be using ApplianceCare again.


Response from ApplianceCare:

Thank you for writing a review!


Excellent Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


great prompt service




Review of ApplianceCare

Colton was very professional and timely


Response from ApplianceCare:

Thank you for writing a review! Colton is a vital part of our team.


Exceptional Service




Review of ApplianceCare

The technicians are always respectful and courteous.


Response from ApplianceCare:

Thanks for writing a review for us!


Not Fixed!




Review of ApplianceCare

Problem seemed to be fixed when you were here, but when I tried it again, it was worse! This is why I cannot give a better rating. You were professional and courteous.


Response from ApplianceCare:

Thank you for leaving a rating as we use our customers feedback for the betterment of our company. We would love to come back out to you and get the problem fixed! You will be hearing from us soon to set up a return appointment.


Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT970SAHV0 Customer stated same issue as before. Found issue to be the track stop popped off. Put stop on proper position. Explained this isnt the same issue as before. I ensured stop wouldnt come off. Unit testing good. No further issues at this point.

Near Fairway Vista Dr, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

WASHER MAYTAG MAV408DAWW "Customer stated, when dispensing water it sprays spastic. Found that caused by hard water build up. Removed build up to resolve that issue. Checked unit for leaks none found and attempted to level unit, customer floor isnt level so couldnt level unit properly, leveled to best of ability for situation given. Collected sc."

Near Meadow Creek Trail, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Low side minus 20 in a vacuum, high side around 70 running, pressures equalized fairly quickly when unit unplugged. Indicating a leak. Searched for a leak with uv light, couldnt locate any leaks. The only evidence of dye was from the low pressure port from when I attached my gauges. Did also notice the ice build up on top of the Evap is already coming back, I believe the leak is in the Evap even though there wasnt any dye presence around the Evap. Calling techline, per notes and reoccurring issues. Spoke with Joel. He stated based on pressure readings it is a leak. He verified that I checked for leaks properly. He then stated that since couldnt locate locate any dye anywhere he deemed unit unrepairable SR 7729964514 no further issues at this point"

Near Cibolo Ridge Trail, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT750SAHB0 "Customer stated upper rack adjuster broke and issues draining. Confirmed that the upper rack adjuster broke. Customer already purchased adjuster kit himself. Quoted Sc and 102.45 for labor, customer wanted to proceed with repair. Found drain issue to be some food particles keeping check valve slightly open. Advised for this issue to run a cleaning cycle, and if issue persists then it would need a new drain hose. Installed new rack adjuster kit that customer purchased. Unit testing good now. No further issues at this point. Collected Sc and labor"

Near Seabiscuit Dr, Fair Oaks Ranch, TX 78015
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KDTM604KPS0 "On call ahead, customer stated that they canceled service."

Near Bull Gate, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KRMF706EBS01 "Customer stated unit lights not functioning, nor ice or water. Unit appeared as if wasnt sensing door closure. Found deli UI not functioning. Removed deli UI to find a broken wire in pantry door. Unplugged deli door to allow unit to function. Quoted 773.93 for P&L. Customer wanted to think about repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 W10815668 (Left pantry door)"

Near Saddle Song, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KRFF507ESS01 "Called techline per notes and due to reoccurring issues. Spoke with Cathy, explained the situation she read through the notes and then asked if filled service pointer for this issue, explained that have followed it and then asked what shows in test 7 in diagnostics, unit shows 02. Explained all work done, including deli UI, she wanted to verify deli UI is working properly. At this point she stated they have no further recommendations and deemed unit unrepairable. Sr 7727241468. Gave Sr to customer to give to extended warranty."

Near Rolling Acres Trail, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Customer stated unit doing the same thing as before previous repair. Checked EVAP to find ice build up across the top indication of not fully defrosting, unit needs new defrost bimetal. Ordering defrost harness to resolve the issue. ; ordrng 1 W11224591 (Evaporator harness)"

Near Cibolo Ridge Trail, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

RANGE JENN-AIR JDRP436HL00 "Customer stated unit leaking gas from right front burner, used a gas leak detector to locate the leak. Couldnt locate or even detec a leak with the gas detector. No further issues at this point."

Near Jodhpur Dr, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHEN AID KUIS15NRXB0 "Customer stated unit appeared as if hadnt been cleaned in a very long time, they just bought the home. Upon inspection of unit found it in a severe needing of cleaning. Ran through diagnostics testing to check unit, found internal drain pump not functioning. And internal hoses recommended to replace those as well. Quoted 458.69 for P&L (200 labor includes cleaning fee) customer wishes to proceed with repair. Ordering drain pump and both internal hoses to resolve the issue. Pump on b/o. Collected Sc. ; ordrng 1 WP2185626 (Hose) and 1 W10863947 (Dispenser tube) and 1 WP2313705 (Drain pump)"

Near Deer Summit, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

RANGE JENN-AIR JDRP548WP03 Called tech who said that the residue on the inside of the glass is cosmetic. Does not want me to take door apart to clean. File number is 7729852155. Customer states that unit is under warranty from Ferguson. Will call them to try to get everything covered.

Near Pimlico Ln, Fair Oaks Ranch, TX 78015
Tommy B.

Tommy B.

MICROWAVE OVEN AMANA AMC5143AAS Customer stated the issue is the microwave will not heat. Found issue to be faulty magnetron. Customer declined to proceed with repairs. Collected service call.

Near Roseben Cir, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

DRYER SAMSUNG DV45H7000EW "Issue was a melted door seal and poor drying. Replaced door seal to resolve that issue. Replaced control for drying performance, customer will do a few loads and report back"

Near Duberry Ridge, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFC302ESS02 Last trip found gasket ripping. Replaced gasket to resolve the issue. Unit testing good now. No further issues at this point. Unit was still under manufacturer warranty when unit diagnosed so should still be covered.

Near Terra Bella, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRV996FDEE00 Issue was a frosted evaporator. Replaced freezer wire harness to resolve issue. Customer will call if issue persists.

Near Royal Valance, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

DRYER SAMSUNG DV45H7000EW Issue is a melted gasket and drying concerns. Ordering a new gasket to resolve that issue. Unit is heating and venting well. Customer states that moisture sensors have been replaced a few times. Ordering a new control to resolve issue. ; ordrng 1 DC62-00344A (SEAL) and 1 DC92-01626B (CONTROL)

Near Duberry Ridge, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRFC604FSS01 "Issue Is no ice production. Replaced ice maker and valve. Ice maker is now operational, however did not fill. Called techline and spoke to Andrew (SR: 7729659725) who ran through some tests and got the unit working. Techline instructed that if issue returns order a W11227903 UI. But he does not believe it will return. Unit tested good."

Near Cibolo Trace, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRSF705HPS00 Issue was a frosted over refrigerator evaporator. Replaced defrost sensor to resolve issue. Customer defrosted refrigerator so I did not need the fan scroll. Unit testing good.

Near Cibolo View, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

WASHER MAYTAG MVWB765FW3 Customer stated unit making a clacking noise during agitation. Tested unit to find unit in proper working order with normal noise. Not finding any issues at this point.

Near Setterfeld Cir, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KSS048QTX04 Last trip found broken inlet tube. Replaced inlet tube to resolve the issue unit testing good now. No further issues at this point. Collected P&L.

Near Rolling Acres Trail, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRV996FDEE00 "Issue was hat the defrost heater was not getting proper voltage. Control now sending 120v to heater, but never seemed like heater came on. Talked to AE who said I could order a new evaporator motor with harness as I believe a thermal fuse is bad in the heater circuit. Scheduling for next Wednesday. ; ordrng 1 W11109595 (motor-evap)"

Near Royal Valance, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit leaking from ice maker, not making ice, also found what appeared to be a clogged drain line in rc compartment, also found that the ice/water dispenser will dispense with the door open. When checking drain line did find that the drain exstinon clear but when trying to clear internal drain line couldn’t clear it, appears as the drain line is collapsed. Calling techline due to reoccurring issues. Spoke with Bryan, explained the situation. He stated drain issue trumps. Had me run test 16 to check door switch status. Stated unit is un repairable oow suggested to have the customer contact the extended warranty company about it with SR 7729336474No further issues at this point."

Near Setterfeld Cir, Fair Oaks Ranch, TX 78015
Tommy B.

Tommy B.

REFRIGERATOR JENNAIR JFC2089WEM9 Swapped out old broken door seals with new parts to resolve issue. Unit has no further issues at this time.

Near Duberry Ridge, Fair Oaks Ranch, TX 78015
Tommy B.

Tommy B.

ICEMAKER (STANDA SCOTSMAN SCN60PA-1SS Parts not available with our distributor. Provided customer with information on how to acquire part and that we could provide the part install but not guarantee the part. Unit requires a new drain pump.

Near High Cliff Dr, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR JENNAIR JS42PPDUDE00 Freezer lights not illuminating properly. Found lower left module out. Ordering module to resolve the issue. Part on b/o; ordrng 1 W11462342 (MODULE)

Near Stephanie Way, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Last trip when spoke with Techline, they stated if leaning unit back didn’t resolve the issue to replace UI and valve. Replaced both to resolve the issue. Unit testing good now. No further issues at this point."

Near Setterfeld Cir, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JS48NXFXDE01 "Unit freezer lights out, customer asked if possible to make it work and come back with the part. Used truck stock module of the wrong color to make unit lights functional. Will still need original module ordered to make it back to factory specs. ; used 1 W10695459 (MODULE) from stock"

Near Saratoga Ln, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

MICROWAVE OVEN KITCHEN AID KEMS308SSS05 Issue is little heat and no turn table operation. Control is not sending voltage to the blower or turn table. Ordering a new control to resolve issue. Als ordering lamp and socket in case the control does not fix light issue. Send without light stuff if they are on BO. ; ordrng 1 W10536501 (socket-lmp) and 1 W10886919 (lmp-basles) and 1 WPW10350780 (cntrl-elec)

Near Jodhpur Dr, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR FRGIDAIRE LFFH21F7HWE Customer stated unit screen flashing randomly. Held alarm reset to resolve the issue. Advised would write up estimate Incase it happens again. Estimate of 301.80 for P&L. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 297235200 (CONTROL)

Near Sendero Ridge, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRFC604FSS01 Issue is no ice production. No fill on ice maker and ice maker will not progress in diagnostics. Was not getting voltage to fill tube heater. Ordering a new UI to resolve issue. ; ordrng 1 W11442053 (UI)

Near Cibolo Trace, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

DISHWASHER KITCHENAID KDTE254ESS2 Customer stated unit not washing. Found error code for float switch open. Verified float switch functions properly. Unit ran good in diagnostics testing. Ran in normal operation to verify functionality as well. Unit is functioning as designed. Collected Sc.

Near Fairway Green Dr, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR LG LFXS30726S/02 Unit not cooling. Ohmed compressor windings. Run winding giving an open line. Quoted 918.05 for P&L. Customer wants to think about it. Customer asked if there is any warranty on the unit. Advised I wouldn’t know because we don’t have a service contract with LG. Advised to contact manufacturer to check for warranty status. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 TCA38151706 (COMPRESSOR )

Near Pimlico Ln, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRFC604FSS01 "Issue is no ice production. Replaced UI to resolve issue. Fixed door heater problem, however ice maker is still not progressing. Ordering new ice maker and valve to resolve issue. Part is on back order. ; ordrng 1 W11099789 (icemaker) and 1 W11194380 (valve)"

Near Cibolo Trace, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRV996FDEE00 "Evaporator is frozen over again. Called techline. Defrost sensor and heater had correct resistance. Finding issue to be the control replaced was faulty. Only sending 25 volts to heater. Ordering another control. Part is on back order, did not reschedule.; ordrng 1 WPW10624574 (cntrl-elec)"

Near Royal Valance, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

DRYER MAYTAG MEDB835DW1 "Customer stated not getting hot enough and not getting wrinkles out. Verified proper voltage. Getting proper voltage. Unit is heating but not adequately unless heat turned way up. Issue lies in controls. Issue evident to be caused by a big power surge. Spoke with the electrician customer had here, he stated there is evidence of a massive power surge in the remainder of the home. Ordering controls to resolve the issue.; rqstng P&A on 1 W10827974 (ELECTRONIC CONTROL ) and 1 W11026442 (CONSOLE )"

Near Cibolo Run, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

WASHER MAYTAG MVWB835DW0 Customer stated unit has noisy operation. Tested unit to find the issue is the gearcase making a grinding noise. Ordering gear case to resolve the issue. Part on b/o. ; ordrng 1 W11455453 (GEARCASE)

Near Cibolo Run, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RFG298AARS "Confirmed issue to be a leak at dryer. Replaced dye drier to resolve the issue. Vacuumed unit, held vacuum. Recharged unit, held charge. No other leaks detected at this point. Part under 1 yr warranty and labor and Sc under 90 day warranty. At this point evaporator is not needed. ; used 1 WPW10143759 (DRIER-HV) from stock"

Near Cibolo Meadow, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RFG298AARS "Unit not cooling. Found restriction at dryer. Replaced dye drier to resolve the issue. Vacuumed unit, held vacuum. Recharged unit, held charge. Part under 1 yr warranty and labor and Sc under 90 day warranty. ADVISED OF 24-48 HR COOL DOWN PERIOD ; used 1 WPW10143759 (DRIER-HV) from stock"

Near Cibolo Meadow, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

FREEZER FRGIDAIRE FFU21F5HWM Last trip found faulty gasket. Replaced gasket to resolve the issue. Door is sealing good now. No further issues at this point. Collected P&L

Near Sendero Ridge, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Unit leaking from ice maker. Calling techline per notes. Spoke to Cathy. Explained the situation. Stated likely cause unit isn’t tilted back enough. Stated if issue still persists after tilting unit back then likely culprit is UI and valve. Sr 772901032 leveled unit per techline by raising unit up in the front.

Near Setterfeld Cir, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit lower ice maker making a sheet of ice. Found cause to be broken fill cup. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty per Sb web. Sb web has purchase date of 6/20/2020; used 1 WPW10300024 (ICE MAKER) from stock

Near Keeneland Dr, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRV996FDEE00 Issue is freezer still not defrosting. Verified operation of heater in diagnostics. Found defrost sensor to be in an awkward location. Moved sensor to proper spot. Customer will test out how new sensor location works and let us know is issues persist. Prior 90 on SC fee.

Near Royal Valance, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

DISHWASHER JENN-AIR JDB9800CWS2 Issue is that dishwasher will not start. Finding issue to be a shorted vent fan. Ordering vent fan and returning. ; ordrng 1 WPW10469574 (vent asm)

Near Pimlico Ln, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

OVEN ELECTRIC (D KITCHEN AID KEBS109BBL00 Issue is that the UI would never get off of preheating. Service pointer indicates a new control is needed. Unit is out of warranty per CXC despite closing date being July 2020. Customer opted to not repair unit. Collected SC fee.

Near Cibolo Path, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

DISHWASHER KITCHENAID KDTE254ESS1 "Issue is that kick plate came off and was wedged between door and tub. Also not draining. Reinstalled kick plate, that is now good. Called techline for draining issue (SR: 7728898667). Customer states draining issue is intermittent, techline believes that unit might not be finishing the cycle. Either a bad control or the upper racks are forcing door open. Asked customer to record the control panel next time the issue happens. Customer states that she doesn’t want to spend more money on issue and would like a refund for previous repair. Letting manager AE know of situation."

Near Fairway Green Dr, Fair Oaks Ranch, TX 78015