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Local Reviews
for Fair Oaks Ranch, TX

ApplianceCare Rated 4.6 out of 5 stars based on 11 customer reviews

Map of Fair Oaks Ranch, TX

Amazing technician




Review of ApplianceCare

Doug is an excellent technician. He knows the products he services and works hard to troubleshoot the problem. Always timely and very polite. Highly recommend him and Appliance Care.


Response from ApplianceCare:

Thank you for the review!


Map of Fair Oaks Ranch, TX

Great Service! Amazing Knowledge




Review of ApplianceCare

Doug is an amazing service technician. He is very knowledgeable regarding my Kitchen Aid fridge. Highly recommend!!


Response from ApplianceCare:

Thank you for the review, we love hearing back from customers.


Map of Fair Oaks Ranch, TX

Washer estimate




Review of ApplianceCare


Response from ApplianceCare:

Thanks!


Map of Fair Oaks Ranch, TX

Doug is amazing tech




Review of ApplianceCare

Doug has provided services at our home three times. He is extremely knowledgeable and able to diagnose problems quickly and accurately. Work is efficient. I request him by name.


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Fair Oaks Ranch, TX

The part worked!




Review of ApplianceCare

Our regular laundry cycle time went from one hour and forty minutes to the normal 55 minutes. thank you for the replacement.


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Fair Oaks Ranch, TX

Great job!




Review of ApplianceCare

Doug rapidly identified the problem with our oven. He ordered the need part and we were back to normal in a few short days. Friendly and efficient service.


Response from ApplianceCare:

Thank you for giving us your feedback! Doug is a vital part of our team.


Map of Fair Oaks Ranch, TX

Christian was awesome!




Review of ApplianceCare

Christian was very polite & professional. Found the problem right away...very much an asset to your Company. Will definitely be using ApplianceCare again.


Response from ApplianceCare:

Thank you for writing a review!


Map of Fair Oaks Ranch, TX

Excellent Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Fair Oaks Ranch, TX

great prompt service




Review of ApplianceCare

Colton was very professional and timely


Response from ApplianceCare:

Thank you for writing a review! Colton is a vital part of our team.


Map of Fair Oaks Ranch, TX

Exceptional Service




Review of ApplianceCare

The technicians are always respectful and courteous.


Response from ApplianceCare:

Thanks for writing a review for us!


Not Fixed!




Review of ApplianceCare

Problem seemed to be fixed when you were here, but when I tried it again, it was worse! This is why I cannot give a better rating. You were professional and courteous.


Response from ApplianceCare:

Thank you for leaving a rating as we use our customers feedback for the betterment of our company. We would love to come back out to you and get the problem fixed! You will be hearing from us soon to set up a return appointment.


Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRV996FDEE00 "Issue was hat the defrost heater was not getting proper voltage. Control now sending 120v to heater, but never seemed like heater came on. Talked to AE who said I could order a new evaporator motor with harness as I believe a thermal fuse is bad in the heater circuit. Scheduling for next Wednesday. ; ordrng 1 W11109595 (motor-evap)"

Near Royal Valance, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit leaking from ice maker, not making ice, also found what appeared to be a clogged drain line in rc compartment, also found that the ice/water dispenser will dispense with the door open. When checking drain line did find that the drain exstinon clear but when trying to clear internal drain line couldn’t clear it, appears as the drain line is collapsed. Calling techline due to reoccurring issues. Spoke with Bryan, explained the situation. He stated drain issue trumps. Had me run test 16 to check door switch status. Stated unit is un repairable oow suggested to have the customer contact the extended warranty company about it with SR 7729336474No further issues at this point."

Near Setterfeld Cir, Fair Oaks Ranch, TX 78015
Tommy B.

Tommy B.

REFRIGERATOR JENNAIR JFC2089WEM9 Swapped out old broken door seals with new parts to resolve issue. Unit has no further issues at this time.

Near Duberry Ridge, Fair Oaks Ranch, TX 78015
Tommy B.

Tommy B.

ICEMAKER (STANDA SCOTSMAN SCN60PA-1SS Parts not available with our distributor. Provided customer with information on how to acquire part and that we could provide the part install but not guarantee the part. Unit requires a new drain pump.

Near High Cliff Dr, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR JENNAIR JS42PPDUDE00 Freezer lights not illuminating properly. Found lower left module out. Ordering module to resolve the issue. Part on b/o; ordrng 1 W11462342 (MODULE)

Near Stephanie Way, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Last trip when spoke with Techline, they stated if leaning unit back didn’t resolve the issue to replace UI and valve. Replaced both to resolve the issue. Unit testing good now. No further issues at this point."

Near Setterfeld Cir, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JS48NXFXDE01 "Unit freezer lights out, customer asked if possible to make it work and come back with the part. Used truck stock module of the wrong color to make unit lights functional. Will still need original module ordered to make it back to factory specs. ; used 1 W10695459 (MODULE) from stock"

Near Saratoga Ln, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

MICROWAVE OVEN KITCHEN AID KEMS308SSS05 Issue is little heat and no turn table operation. Control is not sending voltage to the blower or turn table. Ordering a new control to resolve issue. Als ordering lamp and socket in case the control does not fix light issue. Send without light stuff if they are on BO. ; ordrng 1 W10536501 (socket-lmp) and 1 W10886919 (lmp-basles) and 1 WPW10350780 (cntrl-elec)

Near Jodhpur Dr, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR FRGIDAIRE LFFH21F7HWE Customer stated unit screen flashing randomly. Held alarm reset to resolve the issue. Advised would write up estimate Incase it happens again. Estimate of 301.80 for P&L. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 297235200 (CONTROL)

Near Sendero Ridge, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRFC604FSS01 Issue is no ice production. No fill on ice maker and ice maker will not progress in diagnostics. Was not getting voltage to fill tube heater. Ordering a new UI to resolve issue. ; ordrng 1 W11442053 (UI)

Near Cibolo Trace, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

DISHWASHER KITCHENAID KDTE254ESS2 Customer stated unit not washing. Found error code for float switch open. Verified float switch functions properly. Unit ran good in diagnostics testing. Ran in normal operation to verify functionality as well. Unit is functioning as designed. Collected Sc.

Near Fairway Green Dr, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR LG LFXS30726S/02 Unit not cooling. Ohmed compressor windings. Run winding giving an open line. Quoted 918.05 for P&L. Customer wants to think about it. Customer asked if there is any warranty on the unit. Advised I wouldn’t know because we don’t have a service contract with LG. Advised to contact manufacturer to check for warranty status. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 TCA38151706 (COMPRESSOR )

Near Pimlico Ln, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRFC604FSS01 "Issue is no ice production. Replaced UI to resolve issue. Fixed door heater problem, however ice maker is still not progressing. Ordering new ice maker and valve to resolve issue. Part is on back order. ; ordrng 1 W11099789 (icemaker) and 1 W11194380 (valve)"

Near Cibolo Trace, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRV996FDEE00 "Evaporator is frozen over again. Called techline. Defrost sensor and heater had correct resistance. Finding issue to be the control replaced was faulty. Only sending 25 volts to heater. Ordering another control. Part is on back order, did not reschedule.; ordrng 1 WPW10624574 (cntrl-elec)"

Near Royal Valance, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

DRYER MAYTAG MEDB835DW1 "Customer stated not getting hot enough and not getting wrinkles out. Verified proper voltage. Getting proper voltage. Unit is heating but not adequately unless heat turned way up. Issue lies in controls. Issue evident to be caused by a big power surge. Spoke with the electrician customer had here, he stated there is evidence of a massive power surge in the remainder of the home. Ordering controls to resolve the issue.; rqstng P&A on 1 W10827974 (ELECTRONIC CONTROL ) and 1 W11026442 (CONSOLE )"

Near Cibolo Run, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

WASHER MAYTAG MVWB835DW0 Customer stated unit has noisy operation. Tested unit to find the issue is the gearcase making a grinding noise. Ordering gear case to resolve the issue. Part on b/o. ; ordrng 1 W11455453 (GEARCASE)

Near Cibolo Run, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RFG298AARS "Confirmed issue to be a leak at dryer. Replaced dye drier to resolve the issue. Vacuumed unit, held vacuum. Recharged unit, held charge. No other leaks detected at this point. Part under 1 yr warranty and labor and Sc under 90 day warranty. At this point evaporator is not needed. ; used 1 WPW10143759 (DRIER-HV) from stock"

Near Cibolo Meadow, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RFG298AARS "Unit not cooling. Found restriction at dryer. Replaced dye drier to resolve the issue. Vacuumed unit, held vacuum. Recharged unit, held charge. Part under 1 yr warranty and labor and Sc under 90 day warranty. ADVISED OF 24-48 HR COOL DOWN PERIOD ; used 1 WPW10143759 (DRIER-HV) from stock"

Near Cibolo Meadow, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

FREEZER FRGIDAIRE FFU21F5HWM Last trip found faulty gasket. Replaced gasket to resolve the issue. Door is sealing good now. No further issues at this point. Collected P&L

Near Sendero Ridge, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Unit leaking from ice maker. Calling techline per notes. Spoke to Cathy. Explained the situation. Stated likely cause unit isn’t tilted back enough. Stated if issue still persists after tilting unit back then likely culprit is UI and valve. Sr 772901032 leveled unit per techline by raising unit up in the front.

Near Setterfeld Cir, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit lower ice maker making a sheet of ice. Found cause to be broken fill cup. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty per Sb web. Sb web has purchase date of 6/20/2020; used 1 WPW10300024 (ICE MAKER) from stock

Near Keeneland Dr, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRV996FDEE00 Issue is freezer still not defrosting. Verified operation of heater in diagnostics. Found defrost sensor to be in an awkward location. Moved sensor to proper spot. Customer will test out how new sensor location works and let us know is issues persist. Prior 90 on SC fee.

Near Royal Valance, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

DISHWASHER JENN-AIR JDB9800CWS2 Issue is that dishwasher will not start. Finding issue to be a shorted vent fan. Ordering vent fan and returning. ; ordrng 1 WPW10469574 (vent asm)

Near Pimlico Ln, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

OVEN ELECTRIC (D KITCHEN AID KEBS109BBL00 Issue is that the UI would never get off of preheating. Service pointer indicates a new control is needed. Unit is out of warranty per CXC despite closing date being July 2020. Customer opted to not repair unit. Collected SC fee.

Near Cibolo Path, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

DISHWASHER KITCHENAID KDTE254ESS1 "Issue is that kick plate came off and was wedged between door and tub. Also not draining. Reinstalled kick plate, that is now good. Called techline for draining issue (SR: 7728898667). Customer states draining issue is intermittent, techline believes that unit might not be finishing the cycle. Either a bad control or the upper racks are forcing door open. Asked customer to record the control panel next time the issue happens. Customer states that she doesn’t want to spend more money on issue and would like a refund for previous repair. Letting manager AE know of situation."

Near Fairway Green Dr, Fair Oaks Ranch, TX 78015
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF767SDHV00 Customer states that the unit has lost ice production in both compartments along with rising temperatures. Found frost accumulated on the top row only of the evaporator. Spoke to DH and he believes it to be a restriction in the system. Ordering UV dryer and rescheduling as SS.; ordrng 1 WPW10143759 (dryer)

Near Cibolo Ridge Trail, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

DISHWASHER JENN-AIR JDB8200AWP1 Unit not draining. Found issue to be drain pump not functioning properly. Quoted 218.30 for P&L customer wants to proceed with repair. Ordering drain pump to resolve the issue. Collected Sc. ; ordrng 1 WPW10531320 (DRAIN PUMP)

Near Jodhpur Dr, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR GE PYE22PSHBSS Customer stated unit will leak from freezer every few days. Inspected unit found drain line clogged causing issue. Cleared clog and defrosted drain port. Unit functioning as designed now. Collected Sc.

Near Pimlico Ln, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

WASHER LG WM2101HW "Issue is leaking water and oil. Found water leak to be coming from faulty hoses. Water was spraying from the connection point between the hose and the screw caps. Oil indicates a blown bearing. Sound washer drum is making confirms that. Unit was recently moved, that could’ve been the culprit. Customer declined having unit repaired. Collected SC with military discount."

Near Falls View, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

OVEN ELECTRIC (S MAYTAG MEW5530AAB Unit shows F9 error door latch error. Door latch also attempts to actuate while not using door latch. Unit would need new door latch. Advised customer that the part has been discontinued. Gave part number to customer so he can attempt to locate the part. If he can locate part he will call us back to install. Collected Sc. No further service at this point until customer calls back if/can locate part.

Near Sweetwind Cir, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JS48NXFXDE00 "Customer stated breaker shorted out again and cannot be reset. Plugged unit into another outlet and unit is functioning properly. Calling techline per notes. Spoke with Butch. Explained the situation, stated not an issue with the unit as the unit is functioning as designed with a different outlet. Stated has to be an issue with breaker or plug. SR: 7728514465Per techline no repairs recommended at this point."

Near Seabiscuit Dr, Fair Oaks Ranch, TX 78015
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KDTM604KPS0 Customer stated that the issue is the unit will not drain. Diagnostics revealed F1E1 and F9E1 errors. Ordering control and drain motor to resolve issues.; ordrng 1 W11410062 (CONTROL) and 1 W11412291 (DRAIN MOTOR)

Near Fairway Trail, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR JENNAIR JFC2089WEM9 Installed ice maker. Ice maker functioning properly now. Still need refrigerator gasket replaced. Customer payed all costs upfront. ; saved tckt

Near Duberry Ridge, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR JENNAIR JFC2089WEM9 Customer stated ice maker stopped making ice and refrigerator door seals are torn. Found ice maker motor ceased up and seals torn. Quoted 532.45 for P&L. Customer elected to pay all costs up front. Collected all costs P&L Sc plus tax. Ordering ice maker and both door seals to resolve the issue. ; ordrng 2 W10830162 (SEAL)s

Near Duberry Ridge, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

DRYER WHIRLPOOL WED5000DW2 Unit door seal torn and inner wire was catching clothing and tearing clothes. Ordering door seal to resolve the issue. ; ordrng 1 W10906683 (DOOR SEAL)

Near Fairway Bend, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

COOKTOP GAS JENNAIR n/a Customer stated unit not functioning properly. Upon arrival found unit functioning properly just left front burner had debris impeding gas flow. Removed debris to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc.

Near Rolling Acres Trail, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHENAID KUIX305ESS1 I didn’t order correct truck stock part. Ordering correct condenser motor. ; ordrng 1 W10124096 (MOTOR CONDENSER )

Near Jamestown Square, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

OVEN ELECTRIC (D JENN-AIR JJW2830WP02 Convection fan was extremely noisy. Replaced convection fan assembly to resolve the issue. Unit performing as designed now. Allowed top and bottom unit to reach 450 degrees. No further issues at this point.

Near Jodhpur Dr, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found faulty UI. Replaced UI and realignment of freezer drawers. Unit performing as designed now. CRP the part and didn’t collect labor as it was the same issue under 90 days.

Near Cibolo Meadow, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHENAID KUIX305ESS1 Unit not making ice. Finding issue to be condenser fan. Ordering condenser fan due to not having in truck stock. Quoted 259.68 for P&L. Customer wants to proceed with repair. ; ordrng 1 W10181323 (MOTOR COND)

Near Jamestown Square, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found faulty door closer on right door. Replaced door closer to resolve the issue. Customer also stated unit leaked water from ice maker and there was ice build up under the ice bin. Tested ice maker tested good. Used perma gum under ice chute to seal it. Unit testing good now. No further issues at this point.

Near Setterfeld Cir, Fair Oaks Ranch, TX 78015
Christian G.

Christian G.

REFRIGERATOR KITCHEN AID KBFC42FTS04 Issue stated by customer: gasket starting to tear. Customer requested gasket be delivered and installed. Upon arrival I found the units gasket was foam sealed into door and couldn’t be removed without causing damage to unit. Informed customer whole door would have to be ordered. Customer stated they would wait. Collected s.call(105.00+tax) via card.

Near Oak Brook Way, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF263TEAESG Called Samsung techline as is a reoccurring issue. He stated to make sure EVAP drain is fully defrosted. Defrosted drain line fully to resolve the issue. No further issues at this point.

Near Post Oak Trail, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Unit freezer over freezing. Ran diagnostics testing to check unit. Finding all thermistors testing good. Finding issue to be faulty UI control. Ordering UI control to resolve the issue. CRP the part. Freezer drawers also need to be installed properly upon return. ; ordrng 1 W11330971 (UI)

Near Cibolo Meadow, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

OVEN ELECTRIC (D JENN-AIR JJW2830WP02 Made unit functional for customer still need convection fan assembly. Installed new cooling fans to make unit functional. ; saved tckt

Near Jodhpur Dr, Fair Oaks Ranch, TX 78015