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Local Reviews
for Elmendorf, TX
Powered by Fluid LOCALGreat service
Michael - Elmendorf, TX
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slockhart@appliancecareoftexas.com
DISHWASHER MAYTAG MDB9959SKZ0 Followed steps found chopper blade broken on pump added photos ordered new pump call when part comes in..; ordrng 1 W11497943 (DRAIN PUMP)
slockhart@appliancecareoftexas.com
DRYER AMANA NED4655EW1 "Tested unit unit heating to 165 at exhaust. Found old foil vent hose vent hose is collapsing and duct in wall damaged snapped photos,advised customer to get new duct and vent hose and when installing dont kink hose unit heating operation is as designed."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found unit cabinet not sitting level. Unit in RV and needs to have island removed by RV dealer to confirm if issue is with unit or level of where unit os sitting unit not icing over customer complained of door opening while moving per job notes from last visit rear right of unit needs to be shimmed. Advised customer that she will need to get unit uninstalled and then have dealer check level of floor and correct installation if dealer feels issue is in liner or cabinet they will need to contact us for assistance referred customer to customer service and dealer. Called trade partners spoke to Paige sr 7726750546 documented what is going on she put in file to not dispatch again unless unit made accessible .
slockhart@appliancecareoftexas.com
DRYER SAMSUNG DV45H7000EW/A2 Found shorted element removed drum replaced element all operations normal.
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHEN AID KRMF706ESS01 Found module wire in FC reversed polarity on wires switched wires at harness tested all operations normal.
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFC150M0JB0 Switched burner to rear right issue following burner needs new Right rear burner SSB shows 2 scheduled for Monday tentatively.; ordrng 1 W11396790 (BURNER)
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFC150M0JB0 Replaced failed burner which i moved to Rear right. Tested all operations normal.
Ezequiel V.
WASHER MAYTAG MVWB765FW0 Checked washer found washer turning off while in diagnostics ordering control board to resolve issue.good wall power. When in agitation unit would make loud grinding noise ordering gearcase to resolve issue. ; rqstng P&A on 1 W10758828 (valve) and 1 W10868473 (gearcase) and 1 W10894763 (cntrl-elec)
Jesus C.
RANGE WHIRLPOOL WFE320M0ES1 Tested unit. Found bad element left rear. Will need to replace element and right side switches. ; ordrng 1 WP8273994 (elmnt-surf)
slockhart@appliancecareoftexas.com
REFRIGERATOR SAMSUNG RS25H5111SR/AA 01 Complaint is clicking noise and no ice checked temperature found RC at 33 customer had temp set to low and FC at zero tested fans compressor then ice maker found clicking noise from ice maker Called tech line spoke to James reference number 7003882204 advised to order ice maker frost pattern and temperature good at this time cannot duplicate cooling issue.; ordrng 1 DA97-13415B (ICE MAKER )
slockhart@appliancecareoftexas.com
RANGE JENN-AIR JES1450FB1 Noise filter board has burn mark ordered rescheduling for 4/23.; ordrng 1 W11175842 (FILTER)
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC565FW1 "Ran diagnostics have lid lock error, found bad lid lock replaced assembly then ran diagnostics cleared error codes calibrated and tested all operations normal."
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW5000DW3 Removed top removed old basket replaced gearcase dampers and basket install new washplate calibrated and tested all operations normal.
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDB765FW0 Found rear left roller wobbly causing drum to push on door and make it open. Replaced with truck stock repair kit belt rollers and idler tested all operations normal advised of survey and paper. Job complete.; used 1 4392067 (REPAIR) from stock
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW5000DW2 This is extended warranty advised customer with out authorization they would he responsible for payment customer will cal and get proper authorization for dispatch maeked complete
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Found severe frosting in FC and failed evaporator fan motor found crack in FC liner called tech line spoke to Mark he said it was ok to use sealant around crack and to seal liner to stop air leaking in door and gasket working sr number 7727365755. Defrosted sealed liner and cabinet replaced fan motor in FC tested all operations normal. Advised of survey and paper. No email provided.; used 1 WP2315539 (MOTOREVAP) from stock
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT710PAHB Spoke with customer she said she had emergency and wants to be put on schedule next Thursday.; schdld next appmnt for 3/12 THU !
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WFW75HEFW0 Removed drain pump installed new ran test cycle no leaks all operations normal advised customer of survey via email. Advised customer to get affresh for cleaning washer.
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WFW75HEFW0 Customer provided DOP attached to file F8E3 and long drain errors present. Cleared errors found overloaded items in tub had customer remove items ran drain and spin to remove remaining water. Found no drain pump coming on. After running diagnostics found drain pump humming not moving water pump seized . Needs new drain pump. Rescheduling 1/8; ordrng 1 WPW10605427 (pump-water)
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB835DW1 Called customer he stated he was able to fix unit himself and no longer wants service.
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WFW75HEFW0 Customer does not have DOP advised customer to get DOP so unit can be serviced. Under warranty customer will contact when she has documents.
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFG505M0BS3 Had customer inspect panel she approved of part. Installed new panel tested unit all operations normal advised of survey and paper?
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT750SAHZ0 Removed door panel replaced control and tested found communication error code still between control and UI replaced console tested again all operations normal. Advised survey and paper.
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDC465HW0 Found shorted heating element removed rear replaced and tested all operations normal advised of survey and paper.; used 1 279838 (ELEMENT) from stock
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT750SAHZ0 Complaint is unit taking several hours to complete cycle. Ran service mode found 1-2 error code checked connections these are good per tech sheet replace control board and UI just in case needed Ordering board rescheduling 12/9.; ordrng 1 W10897411 (console) and 1 W10904714 (cntrl-elec)
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFG505M0BS3 Let customer know left side was still sharp he wanted part installed advised customer to use microfiber towel when cleaning to not scratch stainless and to not cut themself in future. They don’t wanted this panel installed reordering panel again open box inspect before scheduling call please.; ordrng 1 W11097777 (panl-cntrl)
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC200BW0 Found failed front right suspension spring and also advise on replacing gear case since there is whining noise internally from the gear case in spin. QuoteD for service call labor parts tax if suspension rods only if gearcase W11255272 and suspension rods W780045 together service fee only today. collected fee good for 90 days.advised of survey and leave behind
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Checked refrigerator. Frost build up in freezer. Air return was frozen over. Defrosted freezer and air return. Refrigerator is cooling as designed. No further issues with unit. job complete.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Checked refrigerator. Frost build up in freezer. Air return was frozen over. Defrosted freezer and air return. Refrigerator is cooling as designed. No further issues with unit. job complete.
slockhart@appliancecareoftexas.com
WASHER AMANA NTW4650YQ0 "Removed top replaced lid lock and power cord reassembled tested all operations normal, unit was not installed upon arrival and had other washer installed full of clothes, was unable to install washer customer will remove clothes and install washer himself advised customer of survey and paper."
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Called customer to advise of arrival time. Customer stated, they no longer need service. Job complete."
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFG505M0BS3 Found new panel still sharp on edges reordering again internal note for parts dept to check part before scheduling.; ordrng 1 W11097777 (panl-cntrl)
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW8000DW2 "Ran diagnostics found over load error, customer states that squealing from after they washed mat with rubber baking backing separated and got under neath agitator found rubber debris all over basket and squeaking grinding from gear case area. Went to remove agitator found bolt to agitator stuck unable to remove due to corrosion. Will need to replace gearcase to correct issue due to stuck bolt will have to replace tub and basket as well as washplate to repair gear case. OTL needed.; rqstng P&A on 1 8533943 (screw) and 1 W10215093 (filter drain) and 1 W10512161 (tub asm) and 1 W10564013 (nut-spaner) and 1 W10586079 (basket asm) and 1 W10625252 (screw) and 1 W10834890 (washplate) and 1 W10868473 (gearcase)"
slockhart@appliancecareoftexas.com
WASHER AMANA NTW4650YQ0 "Ran test cycle start button,valves ,drain all work. We got error code on lid lock latch. Order part lid lock latch and power cord. Power cord ground loose on plug. Rescheduled for next Wednesday 11/6/2019. Also upon arrival water on floor from customer took pictures.; ordrng 1 W10404050 (lid lock) and 1 W10455732 (cord-power)"
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFG505M0BS3 Got to customers house took new part out of box. Checked it with customer to make sure everything is ok. New part is damaged stainless steel plate not sealed correctly. Gonna order new part. Set a rescheduling date with customer ; ordrng 1 W11097777 (panl-cntrl)