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Local Reviews
for Converse, TX

ApplianceCare Rated 4.6 out of 5 stars based on 14 customer reviews

Map of Converse, TX

Professional




Review of ApplianceCare

Professional and great service


Map of Converse, TX

EXCELLENT SERVICE!!!!!!!!!




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Converse, TX

Great Job....




Review of ApplianceCare

Your technician, Sam, came out Tuesday 3/10/2020, to take a look at our Whirlpool Washing machine due to a reoccurring issue. He was very attentive to my concerns, and was able to recreate the issue. He diagnosed the problem, explained the problem and had the problem repaired in a timely manner. I was very impressed with Sam. He was and is very professional, courteous and friendly. He understands what customer service is and should be and represented your company well. “KUDOS” to Sam...!


Map of Converse, TX

Excellent Service!




Review of ApplianceCare

Mr. Golla was on time and knew right away what the issue was. He quickly completed the service and was on his way. I appreciate his professionalism and experience with the appliance. I thought that the guys who delivered the dishwasher would have done better than just hooking it up. Thanks sir!


Response from ApplianceCare:

Thank you for writing a review!


Map of Converse, TX

Dryer Repair




Review of ApplianceCare

Technician was very quick in fixing dryer. Unfortunately, it took several weeks before they came out to fix it.


Map of Converse, TX

Good service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review! If there was any thing we could have done to bring you 5-star service, please feel free to reach out and let us know


Map of Converse, TX

Great service




Review of ApplianceCare

Very nice and professional


Response from ApplianceCare:

Thank you for writing a review!


Map of Converse, TX

Garrido




Review of ApplianceCare

Great service


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Converse, TX

Great




Review of ApplianceCare

Worker was quick to find the problem with our refrigerator water leak. He ordered the new part, returned later. He fixed the problem and handled the warranty. He was informative and respectful. I would use Appliance Care of Texas again


Map of Converse, TX

Great Service




Review of ApplianceCare

Tech was very professional and courteous. He checked everything and provided excellent service. He was fast and efficient.


Response from ApplianceCare:

Thank you for writing a review!


Hopeful




Review of ApplianceCare

The people coming out have been great. Only problem I have is 3 different people have came out 9 times and it’s been over a year and the problem hasn’t gotten fixed. By now I should b priority and first on list to get this problem solved. I do believe this last guy that came out might have it figured out with the next part he ordered. Let’s hope so bc this is getting old. Maybe the tenth time is the charm.


Response from ApplianceCare:

Thank you for giving your feedback! we do apologize for any inconvenience this may have caused you, but are glad to hear that we are ordering the part that should solve your issues.


Washer repair




Review of ApplianceCare

Excellent service by a knowledgeable repair technician.


Response from ApplianceCare:

Thank you for writing a review!


Sam was great!




Review of ApplianceCare

Sam was awesome! He worked with my schedule and was very courteous. There was miscommunication during the set up of appointment which made it difficult and hard to schedule. Communication was so difficult and didn’t think it needed it be.


Response from ApplianceCare:

Thank you for leaving a review! We do apologize for any miscommunication that occurred on our end, but we are glad to hear that your experience with the technician met your expectations.


Awesome Professional Service




Review of ApplianceCare

Great, knowledgeable and professional.


Response from ApplianceCare:

Thank you for writing a review for us!


Steven G.

Steven G.

RANGE AMANA AGR5330BAS3 "Checked range found clock not setting keeps flashing, replaced clock checked operation unit working normal now"

Near Francisco Way, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDC465HW0 "Found heater box has burn mark on it at grill, checked exhaust temps these were in normal temperature range. Did find squeaking noise from idler pulley used repair kit replaced rollers belt and idler tested all operations normal Advised customer static is condition caused by clothes in unit rubbing against each other not by unit malfunction and to dry similar like items that will create less friction and less static. Also to try dryer static balls. Tested unit all operations normal.; used 1 4392067 (REPAIR) from stock"

Near Capricorn Way, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Found top interlock support had broken spring unit says door open. Replaced with truck stock removed silver tape that was causing noise on blower motor retested all operations normal.; used 1 WP8206419 (INTERLOCK) from stock

Near Converse, TX
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDT710PAHW1 Found failed sump motor customer provided receipt DOP April 2020 replaced sump tested unit all operations normal advised of survey.

Near Cherry Glade, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW4816FW2 "Called CXC spoke to Cindy for entitlement customer stated that unit will be covered, it is part of Pulte home but over 2 years old. Authorization WPYH900APL1 found needs control board rescheduling Monday.; ordrng 1 W11170319 (CONTROL)"

Near Harbor Mist Ln, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics found UI not responding sometimes, after running found slight vibration found service pointer W11445524 checked dampers springs and install no issues ordering new ACU and UI, customer complains about door not lining up after inspection found hinge slightly bent ordering this as well. Rescheduling Monday.; ordrng 1 W11318815 (HINGE) and 1 W11319991 (CONSOLE) and 1 W11322903 (CONTROL)"

Near Farmview Loop, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE MAYTAG MER6600FZ2 Removed door replaced outer door and badge installed door tested all operations normal.

Near Rolling Stream, Converse, TX 78109
Shawn W.

Shawn W.

RANGE WHIRLPOOL WFE505W0HB2 Replaced open element. Burner and unit fully operational.

Near Lunar Eclipse, Converse, TX 78109
Shawn W.

Shawn W.

DRYER MAYTAG MEDC215EW1 "Arrived at customers home and was informed that the product was purchased approximately two years ago and that their daughter Mandy should have a extended warranty. The customer was not prepared to pay a service fee , I provided the number to our office and explained to them that they could give us a call once the extended warranty was found. I had called our office to determine if this was supposed to be a COD call and they had no record of it."

Near Kimberly Dr, Converse, TX 78109
Steven G.

Steven G.

REFRIGERATOR AMANA ASI2575GRS00 "Checked refrigerator customer explained that unit knocks about three times and only does it a few times a day and at night, Tech that made call heard it and should have been sent back, I did checks and didn’t hear anything, customer is going to write times down and see if we can pattern noise, and will call back"

Near Francisco Way, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE MAYTAG MER6600FZ2 Replaced hidden element preheated no smoke all operations normal did find outer panel of door adhesive failed ordering new outer door PsP item call when part comes in.; ordrng 1 W11250167 (GLASS DOOR) and 1 WPW10612925 (nameplate)

Near Rolling Stream, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WFW5620HW0 Found unit has over suds condition error code customer has soft water and leak started after she started using load and go drawer. Checked concentration of detergent found 3x concentration with combination of soft water adjusted concentration to 4x to compensate for soft water as well. Ran quick wash no over sudsing all operations normal advised customer to use afresh soon and secured harness latch with truck stock zip tie. ; used 1 WP8567668 (WIRE TIE) from stock

Near Copper Falls, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF520PADM3 Found bad door strike on tub cost to repair including service fee is service fee paid and good for 90 days.; rqstng P&A on 1 WPW10544004 (door latch strike)

Near Brigadier Pass, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE MAYTAG MER6600FZ2 "Tested unit found hidden bake element shorted, ordered new element rescheduling Wednesday.; ordrng 1 WP9755770 (elmnt-bake)"

Near Rolling Stream, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFC150M0EB4 Customer complaint is dent in cooktop and longer heating times in surface elements tested these elements these are working normally refer customer to technical pointer W11354284B. Cooktop has dent needs new cooktop since it less than 30 days old no eta on cooktop says out of stock call when call when part comes in.; ordrng 1 8195534 (cooktop)

Near Converse, TX
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWX655DW0 "Found pressure system fault, checked hose no kinks in hoses. Cleared code calibrated unit ran regular wash no issues at this time advised customer if issue happens again will need control. Quoted service fee paid today remaining balance isid customer approves repair in 90 days.; rqstng P&A on 1 W10625696 (cntrl-elec)"

Near Margarita Loop, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR AMANA ASI2575GRS01 Customer provided DOP install instruct not been fulfilled. Checked temps checked wiring tested ice maker could not get it to cycle. Found black wire at ice maker molex not fully seated and not connected to icemaker pushed pin in and used van stock zip tie to secure molex better so issue will not happen again. Tested unit operations all operations normal.; used 1 WP8567668 (WIRE TIE) from stock

Near Lonecrest Ln, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW8500BW0 Found small hole in tub ring causing water to leak out when recirculating pump on. Customer replaced breaker and this corrected electrical issue did not find faults in unit needs new tub rinservice fee labor parts tax. Service fee paid today remaining balance service good for 90 days.; rqstng P&A on 1 WPW10550152 (ring-tub)

Near Pease Park, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL IES900DS04 Left rear burner 700w is dimmer than right rear 1200w called tech spoke to Steve Sr number 7727528563 he said this is normal ran complete diagnostics no issues all operations normal customer instruct today complete. Advised of survey.

Near Lucille, Converse, TX 78109
Steven G.

Steven G.

MW-HOOD COMBO WHIRLPOOL WMH53520CS7 "Checked microwave found turn table motor not plugged in reattached checked ok found bad light bulb for interior cabinet, replaced bulb checked operation unit working normal now"

Near San Miguel Way, Converse, TX 78109
Steven G.

Steven G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS00 Checked oven found after using oven will not turn off have to unplug unit to reset ordered parts; ordrng 1 W11040197 (APPLIANCE MANAGER ) and 1 W11105016 (UI)

Near Copper Sands, Converse, TX 78109
Steven G.

Steven G.

RANGE WHIRLPOOL WFG525S0HS1 "Checked range found oven door not sealing properly causing heat to escape, replaced parts checked operation unit working normal now"

Near Rosalina Loop, Converse, TX 78109
Steven G.

Steven G.

MW-HOOD COMBO WHIRLPOOL WMH53520CS7 "Checked microwave found turn table motor unplugged reattached checked operation ok, needs light bulb ordered.; ordrng 1 4393681 (bulb-light)"

Near San Miguel Way, Converse, TX 78109
Steven G.

Steven G.

FREEZER WHIRLPOOL WZF34X18DW03 Checked freezer found unit iced up cleared ice and replaced control and thermistor checked operation unit working normal now

Near Waterfall Pass, Converse, TX 78109
Steven G.

Steven G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HB01 "Checked microwave oven found touchpad not responding, replaced control and touchpad checked operation found unit working normal now"

Near Copper Dawn, Converse, TX 78109
Steven G.

Steven G.

WASHER MAYTAG MVWC415EW2 "Checked washer found after talking to customer she had an off balance load, ran cycle with customer unit is working normal"

Near Autumn Acres, Converse, TX 78109
Steven G.

Steven G.

OVEN ELECTRIC (S WHIRLPOOL WFG515S0JB0 Checked range found oven temperature 20 degrees to hot adjusted temp checked operation unit is working normal now

Near Converse, TX
Steven G.

Steven G.

WASHER WHIRLPOOL WFW92HEFC0 "Checked washer found water sitting in tub bellow cleaned out tub holes and ran cleaner through them, draining properly now advised customer to run cleaner through washer every 6 months, washer is working properly"

Near Macarthur Way, Converse, TX 78109
Steven G.

Steven G.

RANGE AMANA AER6303MFB2 Checked range found F1 E0 fault code bad control ordered; ordrng 1 W11204487 (CONTROL )

Near Josephs Run, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

FREEZER WHIRLPOOL WZF34X18DW03 "Found unit not defrosting tested function and element element good board not putting unit to defrost automatically ordered new board and evap thermistor. Advised customer to leave unit off to not burn up,compressor. Rescheduling 3/25.; ordrng 1 W11253128 (CONTROL ) and 1 WPW10383615 (thermistor)"

Near Waterfall Pass, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC415EW2 Removed top removed basket removed gearcase installed new gearcase pulley and basket reassembled ran calibration then tested all operations normal.

Near Autumn Acres, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED4815EW1 "Removed terminal block replaced terminal block, repaired wires at terminal with kit, found timer not advancing replaced timer tested all operations normal."

Near Converse, TX
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed broken ice bin replaced removed filter and rear panel replaced 2 way valve and water tube. Reassembled tested no leaks all operations normal.

Near Sunshine Summit, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Found light in cavity not working found upper secondary door switch burnt replaced with truck stock tested all operations normal.; used 1 W10727360 (SWITCH) from stock

Near Rosalina Loop, Converse, TX 78109
Steven G.

Steven G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HB01 Checked oven found touchpad beeps but nothing happens ordered parts; ordrng 1 W11040197 (CONTROL ) and 1 W11105017 (TOUCH PAD )

Near Copper Dawn, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED4815EW1 "Found damage on Sheetrock prior to arrival behind door snapped picture customer is aware, found burnt terminal block ordered new block and wire kit rescheduling with timer since cannot test timer without unit working, rescheduling 3/19 last call.; ordrng 1 279318 (terminal) and 1 WP3397659 (block-term)"

Near Converse, TX
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL ADB1400AGW1 Removed inlet valve replaced fill hose and inlet valve ran functions test no leaks all operations normal no email provided.

Near Copperglen, Converse, TX 78109
Devon F.

Devon F.

DRYER WHIRLPOOL WED4815EW1 Customer address doesn’t work and they will not answer phone address needs to be correct on ticket tech will not go to any more houses with wrong address for his safety

Near Converse, TX
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found failed inlet valve clumped up ice in bin and bin broken fill tube frozen as well ordered all 3 rescheduling 3/17.; ordrng 1 W10913947 (valve) and 1 W11185686 (BIN) and 1 W11415785 (TUBE)

Near Sunshine Summit, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC415EW2 Ran diagnostics found fill and drain working found damaged gearcase and basket causing poor spin need basket cam and gearcase needs OTL.; rqstng P&A on 1 W10521298 (spin basket) and 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)

Near Autumn Acres, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL ADB1400AGW1 Found leak from inlet valve and damaged fill hose. Rescheduling for Monday.DOP is February 18 2020. Documented with picture.; ordrng 1 W10878507 (hose-fill) and 1 W11175771 (VALVE)

Near Copperglen, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW4950HW1 Found splutch rubbing on pulley making loud noise replaced splutch tested all operations normal called tech line to report findings and repair. Spoke to Kathy sr number 7727345500. Job complete; used 1 W10721967 (CAM) from stock

Near Kitty Hawk Rd, Converse, TX 78109
Steven G.

Steven G.

WASHER MAYTAG MVWB835DW1 "Checked washer ran diagnostics found no fault codes ran cycle found unit washing and spinning properly, went over loading instructions with customer washer is working normal and no abnormal sounds, washer is ok."

Near Point Sur, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR AMANA ASI2575GRS01 Found failed ice door causing ice to clump together and not dispense rescheduling for 3/18 first call.; ordrng 1 W11322483 (ICE DOOR) and 1 W11397167 (RETAINER )

Near Rosalina Loop, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL MVWB835DW1 "Found off balance and long fill codes, removed top found cold water supply hose leaking at inlet valve corrected this by tightening it. Leaking did stop but did find water stains on rear panel of unit did manual fill and spin wash and drain no signs of hoses tub or pump leaking. Ran normal cycle and let unit run and fill and wash still no leaks determined that leak was coming from supply hose and hose should be changed."

Near Converse, TX